customer service specialist

PNW VEG CO LLC dba Norpac

<p>We are seeking a detail-oriented and proactive <b>Customer Support Specialist</b> to join our Quality Assurance team <i>on-site</i> at PNW Veg Co dba NORPAC in Brooks, Oregon. This role is critical in supporting buyer operations, maintaining communication platforms, and ensuring exceptional customer service.</p><p><b>RESPONSIBILITIES</b></p><p>Prepare Buyer Data Packages:</p><ul><li>Collect and organize data and specifications.</li><li>Prepare documents, complete forms, and questionnaires.</li><li>Receive and manage internal sales inquiries.</li></ul><p>Maintain Buyer Resource &amp; Communication Websites:</p><ul><li>Post and update documents as requested.</li><li>Complete initial and upgrade training to maintain buyer websites.</li><li>Prepare and distribute product specifications, converting to new formats as needed.</li></ul><p>Manage Customer Complaints:</p><ul><li>Serve as the first point of contact for inquiries via the NORPAC Customer Service website.</li><li>Receive and respond to complaints or forward for investigation.</li><li>Send collection packages for foreign material complaints.</li><li>Track complaints through resolution, collect documentation, and prepare monthly summary reports.</li><li>Distribute trend analysis, highlights memos, and data visualizations to facility supervisors.</li><li>Issue free product coupons when appropriate.</li></ul><p>Other Duties:</p><ul><li>Complete additional tasks as assigned to support team objectives.</li></ul><p><b>REQUIRED QUALIFICATIONS</b></p><ul><li>Excellent customer service skills, including ability to effectively deescalate tense situations and manage upset customers.</li><li>Excellent verbal and written English communication skills.</li><li>Excellent interpersonal skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Excellent time management skills.</li><li>Proficient in Microsoft Office Suite or related software.</li><li>Experience managing websites, or ability to learn to do so.</li><li>Ability to work independently and as part of a team.</li><li>Ability to troubleshoot and think outside-the-box to resolve situations.</li><li>Satisfactory results from a pre-employment background check and drug screen.</li></ul><p><b>PREFERRED QUALIFICATIONS</b></p><ul><li>One (1) year of experience in an administrative role.</li><li>Experience grading product.</li><li>Experience working in a food processing facility.</li></ul><p><b>PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT</b></p><ul><li><i>Work Environment: </i>This position is based in a professional office setting with frequent use of computers, office equipment, telephones, and web-based systems. The role involves extended periods of sitting and working at a desk.</li><li><i>Physical Demands: </i>Requires ability to operate standard office equipment, including computers, printers, and telephones. Regularly requires lifting/moving up to 20 pounds and occasionally requires lifting/moving up to 30 pounds. Requires the ability to effectively move about the office and plant.</li><li><i>Mental Demands: </i>Work requires strong attention to detail, accuracy, and organizational skills. Work involves frequent interruptions, and interaction with internal teams and external customers. Must manage multiple priorities in a fast-paced environment and maintain composure when handling customer complaints or urgent requests. Occasional stress may occur when managing urgent requests or deescalating customer concerns.</li><li><i>Communication Requirements: </i>Frequent interaction with internal teams and external customers via email, phone, and web platforms. Must demonstrate excellent verbal and written communication skills.</li><li><i>Work Schedule: </i>Standard business hours with occasional flexibility to meet deadlines or respond to urgent issues. Overtime may be required during peak periods. Requires working on-site in facility in Brooks, Oregon.</li></ul><p>The Customer Support Specialist role is perfect for individuals eager to make a meaningful impact through excellent client service. We value team players who are committed to delivering memorable customer experiences.</p><p>If you thrive in a fast-paced environment and enjoy managing data and processes, we&rsquo;d love to see your application for our Customer Support Specialist!</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Service Specialist

Johnson Controls

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

EMDAD

<b>About the Role:</b><br>
SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.</li>
<li>Provide accurate product information, support with order processing, and resolve customer issues effectively.</li>
<li>Maintain strong product knowledge to guide customers and enhance their overall experience.</li>
<li>Accurately document customer interactions, feedback, and cases in the CRM system.</li>
<li>Collaborate with internal teams to ensure timely issue resolution and customer updates.</li>
<li>Proactively identify opportunities for process improvements to elevate service quality.</li>
<li>Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>


Layka Recruitment

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. Salary up to £30,000, 25 days holiday, salary sacrifice car / cycle scheme. <strong>Key Tasks:</strong> <ul> <li>Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.</li><li>Effective monitoring to ensure deliveries are completed within the agreed timelines.</li><li>Pro-active problem solving with customers and colleagues when issues arise.</li><li>Resolve Credit Management Queries where necessary.</li><li>General Day to Day administrative duties.</li></ul> <strong>Duties:</strong> <ul> <li>Provision of PODs to meet customer requirements where necessary.</li><li>Provide KPI and reports both externally and internally where required</li><li>Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.</li><li>Ensure that all Delivery and Collection consignments are conforming to correct information.</li><li>Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.</li><li>Updating / Verifying the Order Management System with customer booking details.</li></ul> <strong>Skills:</strong> <ul> <li>Knowledge of the freight transport industry</li><li>Be Customer focused with dedication in your service delivery to meet Customer needs.</li><li>Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.</li><li>Be reliable with the ability to multitask and have strong problem-solving skills.</li><li>Strong attention to detail, accuracy and numeracy.</li><li>Excellent IT skills with the ability to learn new systems quickly as required.</li><li>Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner</li></ul>

AO.com

<strong>About The Role</strong> <p>Shift Pattern: 37.5 hours per week working 5 out of 7 days.Contract type: Full time and permanent contract</p> <p>Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we'll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.</p> <strong>Here's What You Can Expect To Be Doing</strong> <p>You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you'll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.</p> <strong>A Few Things About You</strong> <p>We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI's while remaining customer focused.</p> <p>Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.</p> <p>Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.</p> <p>We know we work better when were together, so all our AOer's come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.</p> <strong>A Bit About Us</strong> <p>When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).</p> <p>We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things.</p> <strong>Our Benefits</strong> <p>We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we've got out little own "AO Perks" to help you with the little things that matter.</p> <p>To see all our benefits and perks, visit our AO benefits page;</p> <ul> <li>33 days holiday (including bank holidays)</li><li>Chance to win free tickets ever month at the AO arena</li><li>Subsidised gym membership</li><li>At least 5% pension contribution</li><li>Health cover with standard package but options to upgrade</li></ul>

Kraft Heinz

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About Job
  <br/>
  <br/>
 </strong>
 We have an excellent opportunity available for a Customer Service Specialist to make a difference at Kraft Heinz. You&rsquo;ll be working in a high-performing team, alongside peers who are always trying to reach the next level.
 <br/>
 <br/>
 <strong>
  About The Role
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  <br/>
 </strong>
 In this position, ensuring robust and effective order processing methods. Working in SAP and Excel to input and process orders and deliveries to ensure optimal flow of goods to customers.
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  Key Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Support demand planning team and sales team on building forecasts and plans to drive growth in IMS.
  </li>
  <li>
   Securing monthly turnover of business unit by issuing invoicing on SAP on time and doing monthly reconciliations with Finance team.
  </li>
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   Analyzing customer service metrics and providing insights to stakeholders to inform business decisions.
  </li>
  <li>
   OTIF focuses on each order. Good communication with logistics manager, demand planner and customers to ensure availability of products in accordance with SNOP Meetings.
  </li>
  <li>
   Dealing with customer queries (price enquiries- tracking of orders etc.)
  </li>
  <li>
   Driving service excellence through customer service team in order to meet or exceed customer service expectations.
  </li>
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   Ensuring understanding of customer service needs and driving service projects to meet or exceed them etc.
  </li>
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   Focusing on CS KPIs as OTIF &amp; CFR for each order. Ensuring product availability through good communication with logistics, demand and customers as aligned in SNOP meetings.
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   Degree is in Engineering- Business Management- International Trade or relevant degrees.
  </li>
  <li>
   1-3 years of S&amp;OP and Logistic related activities (customer service- demand &amp; supply- logistic execution)
  </li>
  <li>
   Advanced knowledge of Excel (data filters- VLOOKUP- Pivot Tables)
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Ability to communicate with excellence and simplify issues in comprehensive plan for action
  </li>
  <li>
   Advanced knowledge of SAP OTC processes- ERP Programs
  </li>
  <li>
   Preferably fluent in English
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
 <br/>
 <br/>
 No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!
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 Our Culture of Ownership, Meritocracy &amp; Collaboration
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 We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
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 Location(s)
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 <br/>
 Istanbul Branch
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 <strong>
  Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
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  .
 </strong>
</div>


Activstyle

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Ready to make a real difference in people&rsquo;s lives?</b> ActivStyle is seeking compassionate, driven individuals to join our team&mdash;where purpose meets professionalism. As a trusted provider of home-delivered medical supplies, we empower our clients to live with dignity, independence, and comfort.</p><p>
ActivStyle is currently hiring for a dedicated <b>Customer Service Specialist</b> in our Plattsburgh, NY Office. In this role, you&rsquo;ll be the friendly voice and knowledgeable guide helping clients access essential products like incontinence supplies, urological items, and other personal care essentials&mdash;all delivered discreetly to their door.</p><p>
If you&rsquo;re passionate about helping others and thrive in a supportive, mission-driven environment, we&rsquo;d love to welcome you to the ActivStyle family.</p><p><b>
Position Summary:</b></p><p>
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.</p><div><h1 class="jobSectionHeader"><b>
Essential Functions and Job Responsibilities:</b></h1><ul><li>
Develop and maintain working knowledge of current products and services offered by the company</li><li>
Answer all calls and emails in a timely manner, in adherence to their goals</li><li>
Document all call information according to standard operating procedures</li><li>
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs</li><li>
Process orders, route calls to appropriate resource and follow up on customer calls where necessary</li><li>
Review all required documentation to ensure accuracy</li><li>
Accurately process, verify, and/or submit documentation and orders</li><li>
Complete insurance verification to determine patient&rsquo;s eligibility, coverage, co-insurances, and deductibles</li><li>
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation</li><li>
Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies</li><li>
Verify insurance carriers are listed in the company&rsquo;s database system, if not request the new carrier is entered</li><li>
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.</li><li>
Meet quality assurance requirements and other key performance metrics</li><li>
Facilitate resolution on customer complaints and problem solving</li><li>
Pays attention to detail and has great organizational skills</li><li>
Actively listens to patients and handle stressful situations with compassion and empathy</li><li>
Flexible with the actual work and the hours of operation</li><li>
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and &ldquo;How-To&rdquo; documents</li><li>
Develop and maintain working knowledge of current HME products and services offered by the company.</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other educational programs as required.</li><li>
Maintains compliant with ActivStyle&rsquo;s Compliance Program.</li><li>
Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.</li><li>
Depending on the geographic territory and size of the branch location, may require assisting operations with deliveries.</li><li>
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.</li><li>
Perform other related duties as assigned.</li></ul><h1 class="jobSectionHeader"><b>
Competency, Skills and Abilities:</b></h1><ul><li>
Excellent customer service skills</li><li>
Analytical and problem-solving skills with attention to detail</li><li>
Decision Making</li><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li><li>
Ability to work independently as well as follow detailed directives</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>
Computer skills including knowledge of Microsoft Office applications</li></ul><h1 class="jobSectionHeader"><b>
Education and Experience Requirements:</b></h1><ul><li>
High School Diploma or equivalent &amp;</li><li>
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.<br>
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.</li></ul><h1 class="jobSectionHeader"><b>
Physical Demands and Work Environment:</b></h1><ul><li>
Work environment may be stressful at times, as overall office activities and work levels fluctuate</li><li>
Must be able to bend, stoop, stretch, stand, and sit for extended periods of time</li><li>
Subject to long periods of sitting and exposure to computer screen</li><li>
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use</li><li>
Must be able to lift 5 to 10 pounds periodically as needed.</li><li>
 Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li><li>
Mental alertness to perform the essential functions of position.</li><li>
May be exposed to angry or irate customers or patients</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li></ul><div><p><b>
Amazing Benefits At A Glance:</b></p></div><ul><li>
Team Driven and Values Based Culture</li><li>
Medical, Dental, and Vision Benefits</li><li>
Paid Time Off (PTO), Holiday Pay, Sick and Safe Time for Applicable States</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities</li><li>
401(k) and Generous Employer Match Opportunity</li><li>
$16.00 - 16.50/hour based on experience</li></ul><div>
At ActivStyle we don&rsquo;t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.</div><div><br>
<i>
This employer participates in E-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.</i></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

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