customer service specialist

Johnson Controls

<div>What you will do: 
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment. 
How you will do it:<ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul> 
What we look for:<ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul> 
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</div>

Customer Service Specialist

Layka Recruitment

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. Salary up to £30,000, 25 days holiday, salary sacrifice car / cycle scheme. Key Tasks: <ul> <li>Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.</li><li>Effective monitoring to ensure deliveries are completed within the agreed timelines.</li><li>Pro-active problem solving with customers and colleagues when issues arise.</li><li>Resolve Credit Management Queries where necessary.</li><li>General Day to Day administrative duties.</li></ul> Duties: <ul> <li>Provision of PODs to meet customer requirements where necessary.</li><li>Provide KPI and reports both externally and internally where required</li><li>Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.</li><li>Ensure that all Delivery and Collection consignments are conforming to correct information.</li><li>Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.</li><li>Updating / Verifying the Order Management System with customer booking details.</li></ul> Skills: <ul> <li>Knowledge of the freight transport industry</li><li>Be Customer focused with dedication in your service delivery to meet Customer needs.</li><li>Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.</li><li>Be reliable with the ability to multitask and have strong problem-solving skills.</li><li>Strong attention to detail, accuracy and numeracy.</li><li>Excellent IT skills with the ability to learn new systems quickly as required.</li><li>Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner</li></ul>

AO.com

About The Role Shift Pattern: 37.5 hours per week working 5 out of 7 days.Contract type: Full time and permanent contract Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we'll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible. Here's What You Can Expect To Be Doing You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you'll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success. A Few Things About You We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI's while remaining customer focused. Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills. Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude. We know we work better when were together, so all our AOer's come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do. A Bit About Us When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too). We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things. Our Benefits We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we've got out little own "AO Perks" to help you with the little things that matter. To see all our benefits and perks, visit our AO benefits page; <ul> <li>33 days holiday (including bank holidays)</li><li>Chance to win free tickets ever month at the AO arena</li><li>Subsidised gym membership</li><li>At least 5% pension contribution</li><li>Health cover with standard package but options to upgrade</li></ul>

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The role of the اخصائي خدمه عملاء (Customer Service Specialist) is pivotal within our organization as it embodies the frontline interaction with customers. This position demands an individual with a foundational understanding of sales or customer service, possessing 1 to 3 years of relevant experience. The successful candidate must display exceptional communication and persuasion skills tailored to engage various customer demographics effectively. Proficiency in operating point-of-sale systems and accurately processing cash transactions is essential. Additionally, a fundamental knowledge of inventory management principles and product replenishment is required. The ability to work collaboratively within a team to achieve sales targets while demonstrating flexibility to adapt to shift schedules, including weekends and holidays, is critical. Maintaining professional appearance and demeanor in customer interactions, alongside skills in managing customer complaints and providing suitable resolutions, is vital. This role also emphasizes a passion for continuous learning about new products to enhance customer engagement.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Background in sales or customer service with 1 to 3 years of experience in a similar role.
 </li>
 <li>
 Proven strong communication skills with the ability to engage and persuade diverse customer groups.
 </li>
 <li>
 Demonstrated expertise in operating point-of-sale systems with precision in cash transaction handling.
 </li>
 <li>
 Basic knowledge of inventory management and product replenishment processes.
 </li>
 <li>
 Ability to function effectively in a team-oriented environment, contributing to collective sales goals.
 </li>
 <li>
 Flexibility to work varying shifts, including weekends and holidays, as required by business operations.
 </li>
 <li>
 Professional appearance and behavior aligned with company standards for customer interaction.
 </li>
 <li>
 Capacity to thrive under pressure while maintaining a focus on service quality and customer satisfaction.
 </li>
 <li>
 Proficient in addressing customer complaints with a proactive approach to provide effective solutions.
 </li>
 <li>
 Enthusiasm for learning about new products and sharing knowledge with customers to enhance their experience.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Serve as the initial point of contact for customers, addressing inquiries and delivering exceptional service.
 </li>
 <li>
 Operate point-of-sale equipment efficiently, ensuring accuracy in cash handling and transaction processing.
 </li>
 <li>
 Assist in managing inventory by ensuring product availability and timely restocking on the sales floor.
 </li>
 <li>
 Collaborate with team members to meet and exceed sales targets through effective customer engagement.
 </li>
 <li>
 Maintain a professional appearance that aligns with the company's values in all customer interactions.
 </li>
 <li>
 Handle customer complaints and provide appropriate solutions in a timely manner to enhance satisfaction.
 </li>
 <li>
 Adapt to changing work schedules and operational needs, including extra hours during peak times.
 </li>
 <li>
 Continuously expand knowledge of product offerings to inform and assist customers effectively.
 </li>
 <li>
 Document customer interactions and transactions accurately for record-keeping and analysis purposes.
 </li>
 <li>
 Engage in training sessions and team meetings to improve service delivery and share best practices.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in the local language as well as any additional relevant languages.
 </li>
 <li>
 Strong interpersonal skills to build rapport with customers and team members alike.
 </li>
 <li>
 Attention to detail in processing transactions and managing inventory.
 </li>
 <li>
 Ability to work under pressure and remain calm during busy periods.
 </li>
 <li>
 Problem-solving skills tailored to address varied customer complaints efficiently.
 </li>
 <li>
 Strong organizational skills to manage multiple tasks effectively.
 </li>
 <li>
 Flexibility in adapting to changing environments and work requirements.
 </li>
 <li>
 Ability to learn quickly about new products and communicate this effectively to customers.
 </li>
 <li>
 Proficient in using point-of-sale systems and related technology.
 </li>
 <li>
 Commitment to providing outstanding customer service consistently.
 </li>
 </ul>
</div>

Airgas

<div>R10080028 Customer Service Specialist (Open)
Location:
Henderson (SAF) - Warehouse
<h2 class="jobSectionHeader">How will you CONTRIBUTE and GROW?
</h2>Airgas is Hiring for a Customer Service Specialist in Henderson, NV!
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We are looking for you!
Recruiter: Matt McCain / matt.mccain@airgas.com / 470-234-2065
ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following. Other duties may be assigned.
<ul><li>Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.
</li><li>Handle any open territories assigned in a proactive manner. This includes proper follow up.
</li><li>Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.
</li><li>Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.
</li><li>Assist in the preparation of quotes, faxes, etc. as assigned by management.
</li><li>Ensure all orders are entered by the end of each day.
</li><li>Run various reports for sales and sales management as requested.
</li><li>Have a good understanding of SAP.
</li><li>Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis.
</li><li>1Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.
</li><li>Provide back up assistance to the front desk for answering phones and greeting visitors.
</li><li>Special projects - as assigned by management.
</li></ul><h2 class="jobSectionHeader">________________________
</h2><h2 class="jobSectionHeader">Are you a MATCH?
</h2>Required Qualifications And Competencies
<ul><li>High School Diploma or GED equivalent required
</li><li>Working experience with direct customer contact / customer service preferred
</li><li>Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required
</li><li>Ability to display competence in Microsoft Word, Excel &amp; Outlook
</li><li>Knowledge of SAP environment.
</li><li>Show high competency of communication and organizational skills
</li></ul>PHYSICAL DEMANDS
<ul><li>Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</li></ul>________________________
Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees&rsquo; dependents, and an Airgas Scholarship Program.
_________________________
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you&rsquo;ll find a welcoming workplace where you&rsquo;re valued for who you are and where you can fill your potential while growing a fulfilling career &mdash; whatever path you choose.
_________________________
Equal Employment Opportunity Information 
 
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans&rsquo; Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice</div>

Metso

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
 
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
 
Job posting end date: 11/30/2025
 
Metso Saudi Arabia is looking for a Customer Service Specialist to join our Quote and Order Management Team. The successful candidate will be responsible for performing all necessary functions to ensure customer satisfaction.
 
Primary activities include evaluation of customer inquiries and compatibility with Metso parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.
 
What You’ll Do
 
Monitor and manage customer portals daily to promptly address new Requests for Quotations (RFQs).
 Proficient in day-to-day customer service functions such as accurately preparing quotations, processing sales orders, and handling service requests to ensure customer satisfaction, as including invoicing.
 Handle LC (letter of credit) orders.
 Ensure trade compliance must haves.
 Collaborate closely with Site Account Managers to support client relationships and coordinate site operations.
 Work cross-functionally with sales, technical sales support, field service, logistics, finance and sourcing teams to streamline processes and deliver timely results.
 Take ownership of building and maintaining strong relationships with your customer contacts, acting as a trusted liaison.
 Utilize SAP, Salesforce, and other essential business systems confidently to manage workflows and data.
 Contribute actively as a key member of a dynamic Customer Service team committed to exceptional service and team success.
 Engage in continuous learning opportunities to develop your skills and build a solid foundation for career growth.
 Willing to travel internationally as per business requirements.
 
Who You Are
 
You bring 3 years of experience in customer service, administration, operations, or a related field.
 You excel at clear, professional communication and enjoy engaging with customers and solving challenges.
 Your English communication skills, both verbal and written, are strong and effective.
 You are tech-savvy, organized, detail-oriented, and comfortable navigating IT systems and software tools.
 You are motivated to grow and advance within a company that values and invests in its people.
 
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
 
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
 
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.
 
metso.com

Customer service specialist

Kraft Heinz

<div><div><div><div><div><div><div><div><div><ul><div>All Posting Locations: Besiktas, Istanbul, TR
</div><div>Job Functions: Logistics</div>
<div>Date Published: November 5, 2025</div>
<div>Ref#: R-96253</div></ul><div></div><div> 
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><div>ABOUT THE ROLE</div></div><div><div>
Job Description</div>
About Job
We have an excellent opportunity available for a Customer Service Specialist to make a difference at Kraft Heinz. You&rsquo;ll be working in a high-performing team, alongside peers who are always trying to reach the next level.
About the Role
In this position, ensuring robust and effective order processing methods. Working in SAP and Excel to input and process orders and deliveries to ensure optimal flow of goods to customers.
Key Responsibilities
<ul><li>Support demand planning team and sales team on building forecasts and plans to drive growth in IMS.</li>
<li>Securing monthly turnover of business unit by issuing invoicing on SAP on time and doing monthly reconciliations with Finance team.</li>
<li>Analyzing customer service metrics and providing insights to stakeholders to inform business decisions.</li>
<li>OTIF focuses on each order. Good communication with logistics manager, demand planner and customers to ensure availability of products in accordance with SNOP Meetings.</li>
<li>Dealing with customer queries (price enquiries- tracking of orders etc.)</li>
<li>Driving service excellence through customer service team in order to meet or exceed customer service expectations.</li>
<li>Ensuring understanding of customer service needs and driving service projects to meet or exceed them etc.</li>
<li>Focusing on CS KPIs as OTIF &amp; CFR for each order. Ensuring product availability through good communication with logistics, demand and customers as aligned in SNOP meetings.</li>
</ul>Qualifications
<ul><li>Degree is in Engineering- Business Management- International Trade or relevant degrees.</li>
<li>1-3 years of S&amp;OP and Logistic related activities (customer service- demand &amp; supply- logistic execution)</li>
<li>Advanced knowledge of Excel (data filters- VLOOKUP- Pivot Tables)</li>
<li>Strong analytical and problem-solving skills</li>
<li>Ability to communicate with excellence and simplify issues in comprehensive plan for action</li>
<li>Advanced knowledge of SAP OTC processes- ERP Programs</li>
<li>Preferably fluent in English</li>
</ul>About Us 
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!
Our Culture of Ownership, Meritocracy &amp; Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
<div>Location(s)</div>
Istanbul Branch 
Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.</div></div></div></div></div></div>

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