customer service specialist

Frost

<div>It&rsquo;s about being real when people need you.
Are you someone that loves to lend a hand to others and does so with a kind, approachable attitude? Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you genuinely enjoy helping people and want to be part of making their day better? If so, then the Customer Service Specialist role might be for you!
At Frost, it&rsquo;s about more than a job. It&rsquo;s about having a flourishing career where you can thrive, both in and out of work. At Frost, we&rsquo;re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you&rsquo;ll become part of Frost&rsquo;s over 150-year legacy of providing unparalleled banking services.
Who you are:
As a Customer Service Specialist, you are our customers&rsquo; first line of support in addressing their banking needs from one of our 24/7 contact centers. You&rsquo;ll answer inbound and outbound calls, identify the issues, and partner with other lines of business to fulfill each request. Our customer&rsquo;s love talking to real people located here in Texas and you will be a key asset to helping them with the assistance they need.
What you&rsquo;ll do:
<ul><li>Once you start, you will complete Frost&rsquo;s Telephone Customer Service (TCS) training program. This is a 4-week, training course (Monday&mdash;Friday, 8 a.m.&mdash;5 p.m.), followed by a multi-week training and development program
</li><li>Answer inbound calls, troubleshoot issues, research accounts, and use multiple tools to fulfill customer requests
</li><li>Partner with business lines to find the best solution for each customer. Often this includes discerning the best solution for the customer and will involve independent judgement finding those solutions
</li><li>Manage competing priorities to ensure you&rsquo;re meeting customer needs accurately and efficiently
</li></ul>What you&rsquo;ll need:
<ul><li>Flexible availability, including weekends
</li><li>Proven commitment to continuous improvement and a high attention to detail
</li><li>Excellent written and verbal communication skills
</li><li>1+ years of experience in customer service, sales, or banking
</li><li>Experience in a customer contact center setting
</li><li>Proficiency in Microsoft computer applications
</li></ul>Additional Preferred Skills:
<ul><li>Completion of at least 30 hours of college coursework
</li><li>Bilingual in English and Spanish
</li></ul>Once you start, you will:
<ul><li>Participate in a comprehensive training program that provides a baseline of banking knowledge, system overviews, and customer service best-practices
</li><li>Training will take place at our One Frost campus over the course of 8 weeks Monday-Friday during the hours of 8:00am to 5:00pm
</li><li>Frost is excited to offer our customers the ability to connect with a real person 24/7. Therefore, we require that our candidates have flexible availability, including weekends
</li><li>Once training is complete, your permanent work schedule will be as determined with your recruiter during the hire process
</li></ul>Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
<ul><li>Medical, dental, vision, long-term disability, and life insurance
</li><li>401(k) matching
</li><li>Generous holiday and paid time off schedule
</li><li>Tuition reimbursement
</li><li>Extensive health and wellness programs, including our Employee Assistance Program
</li><li>Referral bonus program + more!
</li></ul>Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it&rsquo;s about being part of something bigger. If this sounds like you, we encourage you to apply and see what&rsquo;s possible at Frost.</div>

Customer Service Specialist

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Evans Delivery Company

<div>Description:

The Customer Service Specialist, known internally as &quot;Capacity Services Specialist&quot;, plays a critical role in building and maintaining strong relationships with Independent Contractors and Agents while also coordinating with state agencies, vendors and internal departments for licensing, IFTA and other regulatory requirements. This role focuses on proactively identifying potential concerns, resolving issues, and providing resources to ensure a positive experience.
Essential Job Duties<ul><li>
Serve as the corporate point of contact for Independent Contractors, maintaining regular communication to build trust and long-term relationships</li><li>
Assist drivers in resolving issues related to operations, pay, equipment, permits, or insurance by coordinating with the appropriate departments</li><li>
Order, research, and complete previous employment verifications (VOEs) in compliance with company and regulatory requirements</li><li>
Process and manage enrollment, renewals, and replacements for IRP and other third-party services including but not limited to UIIA, FEC, CBA, DAT, and ITS in compliance with state and federal regulations</li><li>
Review IRP applications for new units, ensuring all supporting documents (titles, 2290s, etc.) are complete and accurate</li><li>
Maintain organized and up-to-date records of all plate assignments while also monitoring expiration dates to avoid lapses in compliance</li><li>
Accurately manage all driver and equipment cancellations in compliance with company policies and procedures</li><li>
Coordinate driver transfers between trucks and/or Agents, ensuring seamless transitions and proper recordkeeping</li><li>
Review IRP enrollments and Independent Contractor recurring deductions to verify accuracy and ensure proper fund recovery</li><li>
Compile and organize Driver Bags and Binders for the welcome box, ensuring all necessary materials are included and presented effectively</li><li>
Track office inventory and notify supervisor when materials become low</li><li>
Receive packages from FedEx/UPS/USPS and distribute to appropriate parties; log items return by Independent Contractors</li><li>
Perform special projects as needed</li></ul>
Requirements:

Required Qualifications<ul><li>
High School Diploma or equivalent</li><li>
1+ years of experience in customer service or administration</li><li>
Proficient with Microsoft Office Suite</li><li>
Basic computer skills</li><li>
Strong typing skills</li><li>
Excellent interpersonal skills</li><li>
Ability to remain patient and calm under pressure</li><li>
Strong time management and organizational skills with the ability to quickly pivot from one task to another and reprioritize throughout the day</li><li>
Strong problem-solving skills</li><li>
Excellent communication skills</li></ul>
Preferred Qualifications<ul><li>
1+ years of experience in the trucking industry</li><li>
Associate&rsquo;s degree</li></ul>
Why The Evans Network of Companies (ENOC) is Different
At ENOC, we&rsquo;re more than a workplace&mdash;we&rsquo;re a family. Here&rsquo;s what sets us apart:<ul><li>
People &amp; Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.</li><li>
Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.</li><li>
A Family-Oriented Culture: We treat every employee like family. From offering support during life&rsquo;s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won&rsquo;t just work with colleagues; you&rsquo;ll work with friends.</li><li>
Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.</li></ul>
What's in it for me?<ul><li>
Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.</li><li>
Dental and Vision Insurance</li><li>
Company Paid Life Insurance and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance</li><li>
Company Paid Short Term Disability Insurance</li><li>
Company Paid Long Term Disability Insurance</li><li>
Hospital Indemnity Insurance</li><li>
Long-Term Care Insurance Program</li><li>
Supplemental Term Life Insurance</li><li>
Accident Insurance</li><li>
Critical Illness Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Flexible Spending Account (FSA)</li><li>
Health Savings Account (HSA)</li><li>
401K with up to 4% Employer Safe Harbor Matching</li><li>
Paid Vacation</li><li>
8 Paid Holidays</li><li>
1 Floating Holiday</li><li>
Identity &amp; Fraud Protection</li><li>
Pet Insurance</li><li>
Paid on a weekly basis!</li><li>
Employee referral bonus program ($500)</li><li>
The opportunity to work with good humans!</li></ul>
Schedule - In Person, On Site
Monday - Friday, 8:00am - 5:00pm
Location Address
4500 Salisbury Road, Suite 160, Jacksonville, FL 32216
We have always been &amp; will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.
The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.</div>

DHL Supply Chain

<div>
 
 Job Purpose
 
 
 
 Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute customer service plans and programs for the assigned geography/business area.
 </li>
 <li>
 Support customer service initiatives to enhance customer satisfaction.
 </li>
 <li>
 Monitor the application of customer service processes and procedures.
 </li>
 <li>
 Analyze the cost and effectiveness of customer service initiatives.
 </li>
 <li>
 Contribute to process and system improvements.
 </li>
 <li>
 Monitor and improve call center scorecards.
 </li>
 <li>
 Provide guidance on customer service matters.
 </li>
 <li>
 Respond to and resolve escalated customer inquiries.
 </li>
 <li>
 Identify customer needs and support commercial opportunities.
 </li>
 <li>
 Promote customer service capability development and upskilling.
 
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Collaborate with internal departments and external service providers.
 </li>
 <li>
 Build strong cross-functional relationships.
 </li>
 <li>
 Understand customer and stakeholder requirements.
 </li>
 <li>
 Provide technical guidance to managers and employees.
 
 
 
 </li>
 </ul>
 Management Responsibility
 
 
 
 <ul>
 <li>
 Individual contributor role.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management (CRM)
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Quality Control
 </li>
 <li>
 Budgeting &amp; Forecasting
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Call Center Operations
 </li>
 <li>
 Account Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Influencing &amp; Facilitation
 </li>
 <li>
 Presentation &amp; Storytelling
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor's Degree or equivalent qualification
 
 
 
 Experience:
 
 More than 4 years
</div>

<div><h3 class="jobSectionHeader">Job Purpose</h3>
Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Execute customer service plans and programs for the assigned geography/business area.</li><li>
Support customer service initiatives to enhance customer satisfaction.</li><li>
Monitor the application of customer service processes and procedures.</li><li>
Analyze the cost and effectiveness of customer service initiatives.</li><li>
Contribute to process and system improvements.</li><li>
Monitor and improve call center scorecards.</li><li>
Provide guidance on customer service matters.</li><li>
Respond to and resolve escalated customer inquiries.</li><li>
Identify customer needs and support commercial opportunities.</li><li>
Promote customer service capability development and upskilling.</li></ul><h3 class="jobSectionHeader">
Stakeholder Management</h3><ul><li>
Collaborate with internal departments and external service providers.</li><li>
Build strong cross-functional relationships.</li><li>
Understand customer and stakeholder requirements.</li><li>
Provide technical guidance to managers and employees.</li></ul><h3 class="jobSectionHeader">
Management Responsibility</h3><ul><li>
Individual contributor role.</li></ul><h3 class="jobSectionHeader"> 
Skills</h3><ul><li>
Customer Relationship Management (CRM)</li><li>
Operations Management</li><li>
Quality Control</li><li>
Budgeting &amp; Forecasting</li><li>
Customer Satisfaction</li><li>
Call Center Operations</li><li>
Account Management</li><li>
Stakeholder Management</li><li>
Project Management</li><li>
Influencing &amp; Facilitation</li><li>
Presentation &amp; Storytelling</li></ul><h3 class="jobSectionHeader">
Qualifications</h3>
Education: Bachelor's Degree or equivalent qualification
Experience: More than 4 years</div>

Concentrix

<div>
 
 
 Company Description
 
 
 
 
 
 
 Concentrix is a global leader in technology and services, helping some of the world&rsquo;s best brands succeed both today and in the future. By combining human-centered approaches with cutting-edge technology and data-driven intelligence, Concentrix designs, builds, and runs comprehensive solutions at scale. The company&rsquo;s expertise spans across industries, offering innovative and efficient strategies to enhance enterprise performance.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Banking Customer Service Advisor, located in 6th of October. The primary responsibilities include addressing customer inquiries, resolving issues, providing professional guidance regarding financial products and services, and ensuring customer satisfaction. Advisors will also assist with account-related questions, handle complaints, and update customers on company policies and procedures.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills to effectively engage with customers and address their needs
 </li>
 <li>
 Proficiency in problem-solving and a customer-focused approach to resolve inquiries and complaints efficiently
 </li>
 <li>
 Familiarity with customer service etiquette and call-handling techniques
 </li>
 <li>
 Ability to work effectively in an on-site, team-oriented environment
 </li>
 <li>
 Fluency in both written and spoken English; additional language skills are advantageous
 </li>
 <li>
 Previous experience in customer service roles is a strong advantage
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Grads Only
 </li>
 <li>
 Fluent English B2 level
 </li>
 <li>
 Flexible with Rotational shifts (including Night &amp; Overnight)
 </li>
 <li>
 Full-time | Onsite in 6th of October (Smart Village)
 </li>
 <li>
 Must have at least 6 months of experience in Call Center Field
 </li>
 <li>
 Ready to Start Immediately
 </li>
 <li>
 22K Gross + Paid Training
 </li>
 <li>
 Social &amp; Medical Insurance Provided
 </li>
 <li>
 Transportation Provided (After 9PM Door to Door for Females)
 </li>
 <li>
 Must Hold Egyptian Nationality
 </li>
 </ul>
 
 
 
 
 
 100% Online Hiring Process &ndash; Fast &amp; Simple!
 
 
 
 
 Message me now on WhatsApp to secure your spot in June batch!
 
 
 
 
 https://wa.me/201022242068
 
 
</div>

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