customer service specialist

Lake Shore Bank

<div>Summary of Job Description:
Under general supervision, and in conformance with established Bank policies and procedures, is responsible for providing quality customer service in completing transactions for Bank customers and providing information concerning Bank products and services. Listens to customer needs and refers appropriate solutions. Balances each day&rsquo;s transactions and verifies cash totals.
Primary Duties &amp; Responsibilities:<ul><li>
Proactively seeks internal customer service specialist training to ensure appropriate levels of job and product knowledge.</li><li>
Must represent the Bank in a positive and professional manner at all times.</li><li>
Provides flexibility in scheduling to assist staff in ensuring appropriate coverage to meet customer needs.</li><li>
Welcomes customers by engaging them in a friendly, upbeat interaction upon entering the branch. Engages customers in conversation while processing their banking transactions. Uses customer name.</li><li>
Utilizes face-to-face opportunity to refer products and services that the bank offers to the customer.</li><li>
Participates in branch sponsored sales events, including customer appreciation days, special promotions and prospecting activities, where appropriate.</li><li>
Works with Head Customer Service Specialist in developing strategic plans for meeting branch goals for loan, deposit and services growth through Customer Service Specialist referrals.
</li><li>Answers questions and troubleshoots for customers concerning products and services provided by the Bank. Ensures that follow up contact occurs within 24 hours either with final answer or update on progress.</li><li>
Completes Onboarding activities for new customers when assigned by management.</li><li>
Proactively reviews product manual and maintains up-to-date knowledge of all products and services offered by the bank.</li><li>
Works with Branch Management to ensure that all daily activities are completed</li><li>
Completes mandatory annual compliance training in a timely manner</li><li>
May be required to work beyond scheduled hours to satisfy required balancing procedures or provide our customers with necessary customer service.</li><li>
Is responsible for maintaining a proper supply of cash in compliance with guidelines, to ensure that customer service transactions may be handled efficiently.</li><li>
Ensures that all daily activities are completed in accordance with the requirements of all internal controls as established by Bank policy.</li><li>
Assists Regional Branch Sales Manager when required in maintaining inside and outside appearance of the branch to highest levels of cleanliness and order.</li><li>
Maintains a professional image at all times while representing the Bank, in practicing proper personal hygiene, dress attire and appropriate business conduct.</li><li>
Any other duties that may be assigned.</li></ul><div></div> 
Skills and Abilities Required:<ul><li>
Familiarity with computers and comfortable with Word and Excel.</li><li>
Required to maintain a high degree of confidentiality in all customer (internal and external) matters.</li><li>
Must present excellent interpersonal and communication skills</li><li>
Is required to maintain a current knowledge of Lake Shore Savings&rsquo; products and services in order to provide outstanding customer service to Lake Shore Savings&rsquo; customers.</li><li>
Previous customer service and cash handling experience</li></ul>
Mandatory Requirements:<ul><li>
Must maintain knowledge of all procedures to ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and Bank policies and procedures.</li><li>
Must maintain a positive work atmosphere by behaving and communicating in a manner so that a positive working relationship with customers, coworkers and managers exist.</li><li>
Must interact professionally with other employees, board members, customers and external vendors.</li><li>
Must act in accordance with the Lake Shore Savings Bank Code of Conduct Policy.</li></ul></div>

Customer Service Specialist

Alera Group, Inc.

<div>
 
 Overview
 
 
 
 Employee Benefits Customer Service Specialist (Bilingual-Spanish)
 
 
 At Alera Group, we help businesses navigate risk with confidence. Our Employee Benefits teams deliver thoughtful, people-centered solutions that protect employees and strengthen organizations. We&rsquo;re hiring a Employee Benefits Customer Service Specialist (Bilingual-Spanish) to support our Employee Benefits team by delivering exceptional service, operational precision, and responsive support to clients and internal partners.
 
 
 This role is ideal for someone who thrives in a fast-paced, service-oriented environment and takes pride in handling sensitive, time-critical information with care and professionalism.
 
 
 
 About Alera Group
 
 
 
 Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients&rsquo; success in Employee Benefits, Property &amp; Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.
 
 
 This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You&rsquo;ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
 
 
 Why Alera Group
 
 
 <ul>
 <li>
 Meaningful Impact - Support clients and members directly, helping ensure access to health coverage and resolving complex issues with clarity and care.
 </li>
 <li>
 Growth &amp; Learning - Gain hands-on experience across group benefits operations while expanding your knowledge of insurance workflows, billing, and carrier processes.
 </li>
 <li>
 Collaborative Culture - Work closely with Account Executives, Operations leadership, and brokers in a team-oriented environment that values responsiveness and professionalism.
 
 
 </li>
 </ul>
 If you&rsquo;re energized by helping people, thrive in a detail-focused role, and want to contribute to a mission-driven benefits team with deep community roots, we&rsquo;d love to hear from you.
 
 
 
 Responsibilities
 
 
 
 What You&rsquo;ll Do / Your Impact
 
 
 Client &amp; Member Service Excellence
 
 
 <ul>
 <li>
 Review and process new hire enrollments and coverage changes accurately and efficiently
 </li>
 <li>
 Respond to escalated member claim issues with professionalism and follow-through
 </li>
 <li>
 Work with clients and colleagues in the Pacific Time Zone (PST) hours
 </li>
 <li>
 Manage resolution of group policy issues while maintaining clear communication with stakeholders
 </li>
 <li>
 Ensure all follow-up requests meet department service standards and confirm carrier processing
 
 
 </li>
 </ul>
 Operational Accuracy &amp; Billing Support
 
 
 <ul>
 <li>
 Process group-level change requests and resolve billing discrepancies
 </li>
 <li>
 Track pending requests and proactively communicate status updates
 </li>
 <li>
 Maintain confidentiality when handling sensitive employee and group information
 
 
 </li>
 </ul>
 Team &amp; Broker Support
 
 
 <ul>
 <li>
 Assist Account Executives, Associate Account Executives, Operations leadership, and senior management as needed
 </li>
 <li>
 Process agent appointments for group business on behalf of Dickerson brokers
 </li>
 <li>
 Support workflow efficiency and contribute to continuous service improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 What You Bring
 
 
 
 Required
 
 
 
 <ul>
 <li>
 High school diploma
 </li>
 <li>
 2&ndash;3 years of health insurance or employee benefits industry experience
 </li>
 <li>
 Bilingual - fluent in English &amp; Spanish
 </li>
 <li>
 Working knowledge of health insurance terminology and small group benefit offerings
 </li>
 <li>
 Strong organizational skills with high attention to detail
 </li>
 <li>
 Ability to handle confidential information with professionalism and discretion
 </li>
 <li>
 Typing speed of at least 40 wpm
 </li>
 <li>
 Intermediate knowledge of Microsoft Office Suite
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Advanced understanding of insurance operations workflows
 </li>
 <li>
 Experience resolving billing discrepancies and claim escalations
 </li>
 <li>
 Familiarity with CRM platforms and ability to quickly learn new systems
 </li>
 <li>
 This role is remote with a preference for candidates located in PST time zone.
 
 
 </li>
 </ul>
 Core Competencies
 
 
 <ul>
 <li>
 Strong interpersonal skills and professional judgment
 </li>
 <li>
 Customer-first mindset with a service-driven approach
 </li>
 <li>
 Ability to manage multiple priorities and time-sensitive requests
 </li>
 <li>
 Clear, tactful communication across all organizational levels
 </li>
 <li>
 Accountability and follow-through
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Salary range is $21.00 to $24.00 per hour.
 
 
 Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
 
 
 This role is remote with a preference for candidates located in PST time zone.
 
 
 We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
 
 
 Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
 
 
 <ul>
 <li>
 Office, ,
 
 
 </li>
 </ul>
 
 Location Type
 
 
 
 Remote
 
 
</div>

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Service Specialist &ndash; Night Shift</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 120k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 11:00 AM</li><li>Saturday: 3:00 AM &ndash; 7:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Support Representative to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.</li><li>Manage assigned back-office tasks efficiently and accurately.</li><li>Review customer feedback and recommend improvements to products, services, or internal processes.</li><li>Work closely with cross-functional teams to streamline processes and enhance overall customer satisfaction.</li><li>Ensure adherence to company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Service Specialist&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce?</li><li>Are you available to work night shifts (3:00 AM &ndash; 11:00 PM, Monday to Friday; 3:00 AM &ndash; 7:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Laird Superfood

Laird Superfood | NavitasCustomer Service SpecialistBend, OR (Remote-Eligible) | Full-Time | Supply Chain / OperationsAbout the RoleLaird Superfood, Inc (NYSE: LSF) is the parent company of Laird Superfood and Navitas - two mission-driven brands in the premium health food space. We operate as a high-performing, results-oriented team that supports direct-to-consumer, Amazon, and retail channels across a growing product portfolio.We are seeking a detail-oriented and customer-focused Customer Service Specialist to join our Customer Experience team. This role sits at the intersection of customer support, order management, and cross-functional collaboration making it ideal for someone who is organized, empathetic, and comfortable managing a high volume of customer interactions across multiple channels.This is a Remote-First position; however, we are looking for a teammate in the greater Bend area who can join us at our headquarters for occasional in-person collaboration and team-building sessions.Key ResponsibilitiesCustomer Support &amp; Communication&middot; Respond to and resolve customer inquiries across email, phone, chat, SMS, and social media in a timely and professional manner&middot; Address customer concerns, complaints, and order-related issues with sound judgment, escalating to the Customer Service Supervisor when appropriate&middot; Maintain a positive, brand-aligned voice across all customer touchpoints&middot; Assist with ongoing support of the Customer Service team through knowledge sharing and best practice guidance&middot; Stay informed on compliance requirements and ensure customer-facing communications adhere to relevant guidelines&middot; Maintain accurate records of customer interactions and resolutions in the CRM system&middot; Support reporting, documentation, and other project needs as required by the Customer Service SupervisorOrder Management &amp; Account Maintenance&middot; Accurately enter and manage customer orders and subscriptions within company systems&middot; Maintain up-to-date customer account information and support resolution workflows&middot; Coordinate with internal teams to resolve fulfillment, shipping, or product-related issues on behalf of Customers&middot; Assist in identifying system or process improvements that enhance the customer experienceSystems &amp; Tools&middot; Navigate and operate CRM, ERP, and point-of-sale platforms with proficiency; experience with NetSuite, Shopify, or Zendesk is strongly preferred&middot; Utilize cloud-based tools including Microsoft for day-to-day operationsQualificationsRequired&middot; Prior experience in a customer service or customer-facing role&middot; Excellent written and verbal communication skills with the ability to adapt tone across channels and audiences&middot; Proficiency with technology and computer programs associated with this position&middot; Demonstrated ability to multitask, prioritize, and maintain composure in a high-volume environment&middot; Exceptional attention to detail and strong organizational skills&middot; Availability to work weekendsPreferred&middot; Experience in CPG, food &amp; beverage, or consumer products environments&middot; Hands-on experience with NetSuite, Shopify, or Zendesk&middot; Familiarity with social media platforms and community management&middot; Genuine alignment with the Laird Superfood mission and valuesCompensation and Benefits&middot; $20-$22/hr DOE, full-time.&middot; Unlimited PTO&middot; Comprehensive health plans including employer-paid medical&middot; Annual 401K employer contribution&middot; And more!Laird Superfood is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.Pay: $20.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Qureos

Job Overview : We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism. Key Responsibilities : • Conduct daily confirmation calls for new orders to ensure accuracy and completeness. • Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback. • Handle VIP customers with priority, professionalism, and personalized service. • Receive and manage customer complaints and inquiries across all communication channels. • Resolve customer issues promptly and coordinate with internal teams when required. • Track and update the status of customer cases until full resolution is achieved. • Prepare daily and weekly reports on customer feedback, complaints, and recurring issues. • Maintain accurate records of customer interactions, cases, and resolutions. • Provide insights and suggestions to improve customer experience and retention. • Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment. • Ensure a high level of customer satisfaction through clear communication and proactive support. Requirements : • Previous experience in customer service or call center roles is preferred. • Strong communication and problem-solving skills. • Ability to handle difficult situations and customers professionally. • Excellent organizational skills and attention to detail. • Ability to prepare structured reports and maintain accurate records. • Comfortable using CRM systems, spreadsheets, and communication tools. • Professional tone, positive attitude, and customer-focused mindset. • Ability to work under pressure and manage multiple cases simultaneously

Bosch

<div>Company Description 
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people&rsquo;s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Let&rsquo;s grow together, enjoy more, and inspire each other. Work #LikeABosch<ul><li>
Reinvent yourself: At Bosch, you will evolve.</li><li>
Discover new directions: At Bosch, you will find your place.</li><li>
Balance your life: At Bosch, your job matches your lifestyle.</li><li>
Celebrate success: At Bosch, we celebrate you.</li><li>
Be yourself: At Bosch, we value values.</li><li>
Shape tomorrow: At Bosch, you change lives.</li></ul> 

Job Description 
The Customer Service Specialist serves as a key advocate for Bosch Thermotechnology customers across North America, delivering Tier 2 support that ensures a seamless, positive, and efficient experience. This role is central to enhancing our customer journey through personalized assistance, proactive communication, and modern support tools&mdash;including automation, self-service, and multi-channel live support.
Key Responsibilities<ul><li>
Provide elevated customer support by using strong problem-solving and communication skills to quickly understand concerns, resolve issues, and reduce customer effort.</li><li>
Support Tier 1 agents by handling escalated questions about product and part selection, pricing, availability, order status, and any inquiries requiring deeper expertise.</li><li>
Oversee customer orders from entry to delivery, ensuring accuracy, clarity, and timely communication throughout the process.</li><li>
Identify opportunities to improve the customer experience by suggesting process enhancements and sharing customer insights with leadership.</li><li>
Strengthen customer relationships by maintaining an advanced understanding of Bosch Thermotechnology products, services, and tools to deliver confident, knowledgeable service.</li><li>
Uphold high service standards by following established guidelines for call quality, communication clarity, and order accuracy.</li><li>
Collaborate across teams to support sales opportunities, improve customer satisfaction, and ensure a unified service experience.</li><li>
Perform additional duties as needed to provide best-in-class customer service.</li></ul> 

Qualifications 
<ul><li>
Minimum of 3 years in a customer support role such as contact center, inside sales, or account management.</li><li>
Strong computer skills, including navigating multiple systems and screens at once.</li><li>
At least 3 years&rsquo; experience with Microsoft Office (Word, Excel, PowerPoint).</li><li>
Experience using remote communication tools (e.g., Skype, Teams).</li><li>
High school diploma required; college degree preferred.</li></ul>
Preferred Qualifications<ul><li>
Strong problem-solving, critical-thinking, and initiative-taking abilities.</li><li>
Self-driven and able to resolve issues with a positive, customer-focused approach.</li><li>
Strong analytical skills with the ability to propose effective solutions.</li><li>
Demonstrated patience, empathy, and professionalism when interacting with customers.</li><li>
Positive attitude with a commitment to team and individual goals.</li><li>
Excellent verbal and written communication skills.</li><li>
Experience in HVAC or hydronic heating is a plus.</li><li>
Experience with SAP preferred.</li><li>
Comfortable working in a dynamic environment and contributing to continuous improvement.</li><li>
Working proficiency in French, Spanish, and/or Portuguese is a plus.</li></ul> 

Additional Information 
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Equal Opportunity Employer, including disability / veterans<ul><li>Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.</li></ul>
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!</div>

HOPEHEALTH INC

<div>Overview of Position: Customer Service Specialist will be responsible for inbound phone calls that consist of both prospective and existing customers. Provides direct customer service care to clients in busy, fast paced clinic setting with multiple providers and non-clinical staff.
Qualifications: High School Diploma or Equivalent. Previous office /call center/ customer service experience is preferred. Must possess the ability to multitask in a fast paced office setting, valid driver&rsquo;s license and be able to be flexible with his/her work schedule.
Knowledge/Skills: Maintain current general medical knowledge. Understand company and program policies and procedures as well as be aware of HopeHealth&rsquo;s mission, vision, and values. Should have knowledge of basic software applications such as Microsoft Office. Ability to communicate effectively utilizing both oral and written means.
Essential Job Functions:<ul><li> Greeting customers in a courteous, friendly, and professional manner using procedures learned during new-hire training.</li><li> Listen attentively to customer needs and concerns; demonstrate empathy.</li><li> Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.</li><li> Work with current EPM software scheduling patient appointments as requested.</li><li> Follow Provider templates as outlined.</li><li> All patient demographic information must be included with each appointment; Patient appointments should be verified by using 2 identifiers to include name and date of birth.</li><li> When scheduling New Patients, the new patient appointment script should be followed. Urgent needs should be scheduled or notify site director for assistance.</li><li> Participation in training opportunities to enhance knowledge such as conferences and continuing education/in-service events.</li><li> Other duties as assigned.</li></ul>
Physical Requirements: Must have direct client contact in order to provide program activities. Must be able to lift 50+ pounds. Use of computer for long periods of time. Must be able to sit, squat, lift, and stand as needed. Must possess a current driver&rsquo;s license and have dependable, reliable transportation. Maybe required to work in other sites, as needed.</div>

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