customer service specialist

Johnson Controls

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Customer Service Specialist

Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

Jotun

<div>
 <p>
  <strong>
   SUMMARY OF THE ROLE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting, and following up to achieve development, improvements, and the best possible service
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Ensure end-to-end follow-up of export order processes (order receipt, production planning, shipment, and delivery),
  </li>
  <li>
   Analyze customer requests and provide fast and effective solutions,
  </li>
  <li>
   Coordinate with relevant departments and external stakeholders in customs, transportation, and logistics processes,
  </li>
  <li>
   Prepare, review, and ensure compliance of export documentation with regulations,
  </li>
  <li>
   Conduct regular reporting through Microsoft Office and ERP systems,
  </li>
  <li>
   Continuously develop customer relationships and maintain a high level of customer satisfaction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Look For:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Faculties of Economics and Administrative Sciences or Engineering,
  </li>
  <li>
   Minimum 3 years of experience in export operations,
  </li>
  <li>
   Knowledgeable about export regulations and transportation modes (land, sea, air) for the America, Africa, and Europe regions
  </li>
  <li>
   Proficient in Microsoft Office programs,
  </li>
  <li>
   Excellent command of written and spoken English,
  </li>
  <li>
   Possesses strong analytical thinking, planning, problem-solving, and result-oriented working skills,
  </li>
  <li>
   A good team player with strong communication competencies,
  </li>
  <li>
   Residing in Istanbul
  </li>
 </ul>
 <p>
 </p>
</div>


Jotun Group

<div><div>SUMMARY OF THE ROLE</div><div></div>
Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting, and following up to achieve development, improvements, and the best possible service.<div></div><div>
Responsibilities:</div><ul><li>
Ensure end-to-end follow-up of export order processes (order receipt, production planning, shipment, and delivery),</li><li>
Analyze customer requests and provide fast and effective solutions,</li><li>
Coordinate with relevant departments and external stakeholders in customs, transportation, and logistics processes,</li><li>
Prepare, review, and ensure compliance of export documentation with regulations,</li><li>
Conduct regular reporting through Microsoft Office and ERP systems,</li><li>
Continuously develop customer relationships and maintain a high level of customer satisfaction.</li></ul><div></div><div>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</div><div></div><div><div><div>
What We Look For:</div><div></div><ul><li>
Bachelor&rsquo;s degree in Faculties of Economics and Administrative Sciences or Engineering,</li><li>
Minimum 3 years of experience in export operations,</li><li>
Knowledgeable about export regulations and transportation modes (land, sea, air) for the America, Africa, and Europe regions</li><li>
Proficient in Microsoft Office programs,</li><li>
Excellent command of written and spoken English,</li><li>
Possesses strong analytical thinking, planning, problem-solving, and result-oriented working skills,</li><li>
A good team player with strong communication competencies,</li><li>
Residing in Istanbul.</li></ul></div></div><div></div><div>
POSITION INFORMATION</div><div><br>
Company:</div>
Jotun Boya Sanayi ve Ticaret A.S.<div><br>
Contract Type:</div>
Regular<div></div><div>
Time Type:</div>
Full time<div></div><div>
CLOSING DATE (dd.mm.yyyy):</div>
09.11.2025<div></div><div>
WHO WE ARE</div><div></div><div>
Jotun in Europe and Central Asia (ECA) has 18 different legal entities and operates 7 production facilities. The region has approximately 2000 employees who work across four markets: Marine, Protective, Powder and Decorative. Jotun ECA is committed to an ambitious growth strategy. Our employees are the real value in our companies as individuals and teams. We strive to provide our employees with meaningful and challenging work, rewarding them through continued learning and development driven by our values of Loyalty, Care, Respect and Boldness.</div><div></div><div>
Jotun Boya San ve Tic A.&#350;. in Turkey, operates since 1989 with more than 750 employees. Jotun Boya produces and sells Marine, Protective, Powder Coatings and Decorative Paints with over 500 dealers across Turkey. Jotun makes its mark on your surroundings, from steel bridges to beautiful walls; from cargo vessels to refrigerators and iconic buildings. Do you want to join us and make your mark?</div><div></div><div>
Visit our <div>Career Page</div> to know more about life at Jotun.</div><div></div><div>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</div><div></div><div>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</div><div></div><div>
If you think that this role is what you could be doing next, apply now!</div></div>

State of Minnesota

<p></p><div><h2 class="jobSectionHeader"><b>Job Details</b></h2><p></p><p><b>
Working Title: Customer Service Specialist Intermediate</b><br>
<b>Job Class: Customer Service Specialist, Intermediate</b><br>
<b>Agency: MNsure</b></p><ul><li><b>
Job ID</b>: 89831</li><li><b>
Location</b>: St. Paul</li><li><b>
Telework Eligible</b>: Yes</li><li><b>
Full/Part Time</b>: Full-Time</li><li><b>
Regular/Temporary</b>: Temporary</li><li><b>
Who May Apply</b>: Open to all qualified job seekers</li><li><b>
Date Posted</b>: 10/24/2025</li><li><b>
Closing Date</b>: 10/30/2025</li><li><b>
Hiring Agency/Seniority Unit</b>: MNsure / MNsure - AFSCME</li><li><b>
Division/Unit</b>: MNsure / MNsure Call Center/Ops 4</li><li><b>
Work Shift: </b>Day Shift</li><li><b>
Work Hours</b>: 7:45am - 4:15pm</li><li><b>
Days of Work</b>: Monday - Friday</li><li><b>
Travel Required</b>: No</li><li><b>
Salary Range: </b>$20.76 - $27.53 / hourly; $43,346 - $57,482 / annually</li><li><b>
Classified Status</b>: Classified</li><li><b>
Bargaining Unit/Union</b>: 206 - Clerical/AFSCME</li><li><b>
Work Area</b>: MNsure</li><li><b>
End Date</b>: 01/31/2026</li><li><b>
FLSA Status</b>: Nonexempt</li><li>
Designated in Connect 700 Program for Applicants with Disabilities: No</li></ul><p><b>
MNsure is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MNsure does not participate in E-Verify.</b></p><h3 class="jobSectionHeader"><b>
The work you'll do is more than just a job.</b></h3><p>
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.</p>
<p></p><h2 class="jobSectionHeader"><b>Job Summary</b></h2><p></p><h2 class="jobSectionHeader"><b>
** This posting will be used to fill multiple temporary vacancies**</b></h2><p>
There is potential for the incumbent to telework within the state of Minnesota. Telework workers must have adequate and reliable internet connection to conduct work. This includes a physical connection to the internet with connection speeds: of at least 25 Mbps download and 10 Mbps upload. The remote work area needs to be suitable, safe and free from hazard, including the ability to adequately protect personally identifiable information, protected health information and Federal Tax Information (FTI).
</p><p>This position will provide the initial contact for those calling the MNsure Contact Center. The position will assist consumers with the application and enrollment process and procedures. The Customer Service Specialist will assist consumers with signing into and navigating the online portal and tools, while concurrently accessing and updating data using multiple software applications, screens, windows and systems. The work is conducted in a high-volume, deadline orientated, and accuracy focused environment where quality and quantity production standards must be met. The incumbent must be able to research, analyze and discern the appropriate and relevant assistance level that may be required across a variety of public and private programs. This includes the ability to problem solve real-time or assess the caller&rsquo;s need and transfer to the correct resource.
</p><p><b>Responsibilities Include:</b></p><ul><li>
Serve as the initial contact for people who call the MNsure Contact Center and assist by providing information about the application, eligibility and enrollment through the Minnesota Health Insurance Exchange.</li><li>
Provide general office support for teams within the contact center operations.</li><li>
Manage outgoing and incoming correspondences and ensure consumer records are accurately maintained.</li><li>
Support the execution of call-out campaigns and other special projects as needed.</li><li>
Complete special assignments as directed by the unit supervisor or lead worker.</li></ul>
<p></p><h2 class="jobSectionHeader"><b>Qualifications</b></h2><p></p><h3 class="jobSectionHeader"><b>
Minimum Qualifications</b></h3><ul><li>
One (1) year of customer service experience.<ul><li>
Experience must be within the last three (3) years.</li></ul></li><li>
Experience must demonstrate:<ul><li>
Ability to comprehend and accurately explain policies and procedures.</li><li>
Computer skills and ability to concurrently access, update and save data, and navigate multiple software applications, screens, windows and systems.<ul><li>
Microsoft Office Suite: Teams, Outlook, Excel, Word etc.</li></ul></li><li>
Basic math skills sufficient to add, subtract, multiply and divide to assist consumers with income data.
</li><li>Data entry skills.</li><li>
Ability to sufficiently read, speak and write in English to explain application, eligibility and enrollment policies and procedures.</li><li>
Ability to work within a high volume, deadline-orientated, and accuracy-focused environment where quality and quantity production standards must be met.</li><li>
Ability to multi-task, work independently and in a team environment with a demonstrated record of regular attendance.</li><li>
Strong customer service skills and effective oral and written communication.</li></ul></li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
One (1) year contact center experience.<ul><li>
Health care / insurance contact center experience is a plus.</li></ul></li><li>
Knowledge of HIPPA and Data Privacy.</li></ul><h3 class="jobSectionHeader"><b>
Additional Requirements</b></h3><p>
To facilitate proper crediting, please ensure that you clearly describe your experience in the areas listed above.</p><p>
REFERENCE/BACKGROUND CHECKS &ndash; MNsure will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.</p>
<p></p><h2 class="jobSectionHeader"><b>Application Details</b></h2><p></p><h3 class="jobSectionHeader"><b>
How to Apply</b><b>
</b></h3><p>Select &ldquo;Apply for Job&rdquo; at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.</p><h3 class="jobSectionHeader"><b>
Contact</b></h3><p>
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact Emily Cleveland at emily.j.cleveland@state.mn.us for assistance.</p><p>
If you have questions about this position, contact Michelle Salter at michelle.salter@state.mn.us.
</p><h3 class="jobSectionHeader"><b>About MNsure</b><b>
</b></h3><p>MNsure is Minnesota's official health insurance marketplace created through the Patient Protection and Affordable Care Act. MNsure is where individuals and families can shop, compare, and choose health coverage that meets their needs and is the only place Minnesotans can access financial help to lower the cost of monthly insurance premiums and out-of-pocket costs for eligible persons. For more information about MNsure, visit www.mnsure.org.</p><h4 class="jobSectionHeader"><b>
Working together to improve the state we love.
</b></h4><p>What do Minnesota's State employees have in common?
</p><ul><li>A sense of purpose in their work</li><li>
Connection with their coworkers and communities</li><li>
Opportunities for personal and professional growth</li></ul><h4 class="jobSectionHeader"><b>
Benefits</b><b>
</b></h4><p>As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.</p><h4 class="jobSectionHeader"><b>
Your benefits may include:</b><b>
</b></h4><ul><li>Paid sick leave
</li><li>6 weeks paid leave for parents of newborn or newly adopted children</li><li>
Resources that provide support and promote physical, emotional, social, and financial well-being</li></ul><h4 class="jobSectionHeader"><b>
Support to help you reach your career goals:</b></h4><ul><li>
Training, classes, and professional development</li><li>
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)</li></ul><h4 class="jobSectionHeader"><b>
Employee Assistance Program (EAP) for work/life support:</b></h4><ul><li>
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance</li><li>
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues</li><li>
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care</li></ul><p></p><p><b>
Programs, resources and benefits eligibility varies</b> based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
</p><p></p><p><b>EQUAL OPPORTUNITY EMPLOYERS</b><b>
</b></p><p>Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.</p><p>
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.</p><p><b>
APPLICANTS WITH DISABILITIES</b></p><p>
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.</p></div>

Customer Service Specialist Intermediate

Qcells

<div><p><b>Description</b>
</p><h3 class="jobSectionHeader"><b>POSITION DESCRIPTION:</b></h3><br>
The Customer Service Specialist will act as a primary point of contact, via phone and email, for customers affected by out-of-business or troubled solar installers. This role requires a proactive approach to problem-solving, excellent communication skills, and a deep commitment to delivering a positive customer experience&mdash;even under challenging circumstances.<br>
<br>
This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; Santa Clara, CA or Teaneck, NJ.<h3 class="jobSectionHeader"><b>
RESPONSIBILITIES</b><b>
</b></h3><ul><li><b>Customer Case Management</b></li><li><ul><li>
Serve as the main point of contact for orphaned solar customers whose original installer is no longer in operation or installer is unresponsive.
</li><li>Identify customer issues (system performance, warranty coverage, ownership transfer, billing confusion, etc.) and coordinate resolution pathways.</li><li>
Maintain accurate records of each case in CRM, ensuring transparency and continuity.</li></ul></li><li><b>
Technical Coordination</b></li><li><ul><li>
Liaise with internal technical teams, service partners, or third-party installers to assess and resolve system issues.</li><li>
Review inverter data, production reports, or monitoring system alerts to triage performance problems.</li><li>
Schedule inspections, repairs, or service calls when required.</li></ul></li><li><b>
Communication &amp; Education</b></li><li><ul><li>
Clearly communicate next steps, expectations, and resolution timelines to customers.</li><li>
Educate customers on ownership responsibilities, warranty limitations, and options for continued service.</li><li>
Maintain a professional and empathetic tone while managing potentially frustrated or confused customers.</li></ul></li><li><b>
Cross-Functional Collaboration</b>
</li><li><ul><li>Work with legal, operations, and risk teams to verify system ownership, warranty eligibility, or lien/contract status.</li><li>
Partner with finance or billing to clarify outstanding balances or payment transfers.</li><li>
Collaborate with partner network &amp; case owner to find suitable replacement service providers.</li></ul></li><li><b>
Process Improvement</b></li><li><ul><li>
Identify patterns in orphaned customer issues and propose process or policy improvements.
</li><li>Support development of FAQs, knowledge base articles, or internal workflows for orphaned account handling.</li><li>
Assist in reporting KPIs (response time, resolution time, customer satisfaction).</li></ul></li></ul><h3 class="jobSectionHeader"><b>
 </b><b>REQUIRED QUALIFICATIONS</b></h3><ul><li>
Bachelor&rsquo;s degree in business administration or other related field with a minimum of 5+ years of professional work experience OR an associate's degree with a minimum of 8+ years of professional experience. Including 4+ years of experience working in customer service or account management roles in solar, utilities, or energy sectors.</li><li>
Experience handling escalated or sensitive customer situations as well as having a problem-solving mindset when resolving concerns.</li><li>
Basic technical literacy in solar systems (inverters, monitoring, and warranties).</li><li>
Experience with project management or customer service roles, solar operations, and B2B2C experience.</li><li>
Familiarity with solar energy systems, monitoring platforms, and installation processes.</li><li>
Strong communication and interpersonal skills; ability to explain complex issues with clarity and empathy.</li><li>
Working knowledge of CRM tools (e.g., Salesforce, HubSpot, Zendesk) and supporting ticketing systems.</li><li>
Ability to manage time effectively and prioritize competing demands including pursuing/managing multiple threads, making accurate forecasts, and hitting major milestones on time.</li><li>
Excellent verbal and written communication skills; strong interpersonal skills requiring sensitivity and discretion; strong attention to detail; and the ability to exercise sound judgement.</li><li>
Demonstrated track record of successfully working on multiple projects, possess the ability to work effectively under pressure, meet strict deadlines, and complete assignments with little oversight.</li><li>
Advanced working skill set with Salesforce, Tableau, and MS Office (specifically Excel and PowerPoint) including advanced Excel formulas (vlookup, if statements, pivot tables).</li></ul><h3 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h3><ul><li>
Experience supporting customers post-installation in solar or home energy industries.</li><li>
Experience working with distressed or escalated customer situations is highly preferred.</li><li>
Understanding manufacturer and installer warranty structures.</li><li>
Bilingual proficiency (e.g., English/Spanish) a plus.</li></ul><br>
<br>
Hanwha Q CELLS America Inc. (&ldquo;HQCA&rdquo;) is a Qcells company, one of the world&rsquo;s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.<div><div><div><br>
<b>
PHYSICAL, MENTAL &amp; ENVIRONMENTAL DEMANDS:</b><br>
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements <i>normally expected</i> to perform <i>regular</i> job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.</div></div><div><div><div><div><b><br>
Mobility</b></div></div><br>
<div><div><br>
Standing</div><div><br>
20% of time</div></div><br>
<div><div><br>
Sitting</div><div><br>
70% of time</div></div><br>
<div><div><br>
Walking</div><div><br>
10% of time</div></div><br>
<div><div><br>
<b>
Strength</b></div></div><br>
<div><div><br>
Pulling</div><div><br>
up to 10 Pounds</div></div><br>
<div><div><br>
Pushing</div><div><br>
up to 10 Pounds</div></div><br>
<div><div><br>
Carrying</div><div><br>
up to 10 Pounds</div></div><br>
<div><div><br>
Lifting</div><div><br>
up to 10 Pounds</div></div><br>
<div><div><br>
<b>
Dexterity</b> <b>(F = Frequently, O = Occasionally, N = Never)</b></div></div><br>
<div><div><br>
Typing</div><div><br>
F</div></div><br>
<div><div><br>
Handling</div><div><br>
F</div></div><br>
<div><div><br>
Reaching</div><div><br>
F</div></div></div><div><div><div><b><br>
Agility</b> <b>(F = Frequently, O = Occasionally, N = Never)</b></div></div><br>
<div><div><br>
Turning</div><div><br>
F</div></div><br>
<div><div><br>
Twisting</div><div><br>
F</div></div><br>
<div><div><br>
Bending</div><div><br>
O</div></div><br>
<div><div><br>
Crouching</div><div><br>
O</div></div><br>
<div><div><br>
Balancing</div><div><br>
N</div></div><br>
<div><div><br>
Climbing</div><div><br>
N</div></div><br>
<div><div><br>
Crawling</div><div><br>
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Kneeling</div><div><br>
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The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job&rsquo;s minimum qualifications.</p>
<ul><li>This target salary range is for CA positions only and should not be interpreted as an offer of compensation.</li></ul>
You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.</div>

Customer Service Specialist, Remediation

purely elizabeth

<div></div><div><div><div>We are a high-performing, purpose-driven organization created to help others thrive on their wellness journey. With our success in the natural and conventional retail spaces, we are always seeking great new talent to add to our growing team.</div></div></div><p></p>
<br><div><div><div>OUR HIRING PHILOSOPHY
</div></div><div><div>We are all about putting the right people in the right seats. By taking a comprehensive approach to the recruitment process, we do our due diligence to ensure candidates technical skills, professional goals, and personal values are aligned with the role for which they have applied.<br>
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We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace culture. We welcome all ideas, experiences, strengths and work styles to our team.
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We believe that flexibility is key to growth and individualization, making for a positive employee experience. We recruit for both remote and onsite hybrid positions based in Boulder, Colorado. Please reference each individual job description to learn more about the requirements of each role.</div></div></div>
<br><div><p>CUSTOMER SERVICE SPECIALIST
</p><div><div><p>Purely Elizabeth is seeking a highly motivated and organized Customer Service Specialist to serve as the liaison between Purely Elizabeth and our customers. The Customer Service Specialist must possess strong organizational skills, creative problem solving and critical thinking in order to succeed in our fast-paced, highly dynamic environment. This position will report to the Customer Service Manager.</p></div></div></div><p></p>
<br><p></p><div><p><b>ROLE + RESPONSIBILITIES</b></p><ul><li>Oversee customer order process from order receipt through fulfillment for all components of business (B2B, Retail/Mass, Club, Foodservice, Ecommerce, D2C).</li><li>Verify customer order pricing/promo accuracy.</li><li>Provide customers with order confirmation and communication regarding delays/shorts/expedite requests as necessary.</li><li>Communicate (timely and effectively) with customers about order delays and issues.</li><li>Oversee relationships and operations with 3PL and freight partners to ensure timely and accurate order fulfillment.</li><li>Monitor 3PL Inventory levels, communicate Inventory-related Issues with Supply Chain team.</li><li>Work with Accounting team to resolve deductions and freight claims.</li><li>Monitor customer scorecards, identifying trends and opportunities for improving results.</li><li>Coordinate and assist with getting customer EDI connections set up</li><li>Manage relationship with direct wholesale customers and distributor buyers.</li><li>Manage responses to consumer inquiries submitted to support email and/or phone number.</li><li>Assist consumers with any issues stemming from orders submitted through our website.</li><li>Answer consumer questions about products (ingredients, allergens, etc).</li><li>Remedy any consumer complaints (missing deliveries, mis shipments, etc).</li><li>Accurately code, track, and report on consumer contact data to identify trends in product feedback, sentiment, and consumer experience.</li><li>Support cross-functional team as necessary.</li><li>Assist with project work as necessary.</li></ul><p><b> </b></p><p><b>REQUIREMENTS</b></p><ul><li>2+ years of customer service experience in related CPG environment.</li><li>Highly motivated, action-oriented and can work in a fast-paced environment.</li><li>Strong work ethic, flexible, hands-on and can adapt quickly.</li><li>Excellent interpersonal, communication, negotiation and influencing skills to work effectively with all stakeholders.</li><li>Creative problem-solver and conceptual thinker with an ability to understand and leverage detail-oriented and analytical issues as needed.</li><li>Strong sense of urgency and ability to influence business partners.</li><li>Hybrid work schedule requires 2 days in Boulder office per week (Tuesday and Wednesday). </li><li>Bachelor&rsquo;s degree preferred.</li></ul><p></p><p><b>COMPENSATION AND BENEFITS</b></p><ul><li>Annual salary range $60k-$70k with opportunity to earn annual bonus.</li><li>Three weeks paid time off.</li><li>Health, dental and vision insurance plans with significant employer contribution towards employee premium.</li><li>Voluntary additional coverage such as life and AD&amp;D, critical illness, accident, short- and long-term disability, legal services and more.</li><li>401k plan with dollar-for-dollar company match up to 3%.</li><li>Half-day Fridays in Summer and Winter.</li><li>Quarterly team build events.</li><li>Twice annual in-person all-team summit.</li></ul><p><b>TO APPLY</b></p><p>Please email resume and cover letter to careers@purelyelizabeth.com</p></div>

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