customer service specialist

HRPSP - Your Strategic HR Partner

<p><b>Position:</b> Customer Service Specialist</p><p><b>Domain:</b> Social Media</p><p><b>Salary:</b> <b>37K</b> + Performance Base Incentive</p><p><b>Location</b>: Lahore</p><p><b>Responsibilities:</b></p><p>Respond to customer inquiries via Social Media / Email in a timely and accurate manner</p><ul><li>Provide personalized customer service to ensure customer satisfaction</li><li>Understand customer needs and provide appropriate solutions</li><li>Escalate issues to supervisor when necessary</li><li>Keep accurate records of customer interactions and transactions</li><li>Provide feedback to improve customer experience and chat processes</li></ul><p><b>Requirements:</b></p><ul><li>Graduation and Proven experience as a Social Media Agent or in a similar customer service role is a plus</li><li>Excellent written communication skills with a strong command of the English language</li><li>Ability to multitask and work in a fast-paced environment</li><li>Good problem-solving skills with the ability to think creatively</li><li>Ability to work independently with minimal supervision</li><li>Availability to work flexible hours, including weekends and holidays</li><li>Familiarity with live chat software and CRM systems</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs37,000.00 per month</p><p>Work Location: In person</p>

Customer Service Specialist

Greif

<div><div>Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.</div><div></div><div>
Job Requisition #:</div>
031942 Customer Service Specialist (Open)<div></div><div>
Job Description:</div><div>
Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world&rsquo;s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life&rsquo;s essentials &ndash; and creates lasting value for its colleagues, customers, and other stakeholders.</div><div></div><div>
Our Vision</div><div>
Be the best performing customer service company in the world.</div><div></div><div>
Our Purpose</div><div>
We create packaging solutions for life&rsquo;s essentials.</div><div></div><div>
Key Responsibilities</div><div></div><ul><li><div>
Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.</div></li><li><div>
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.</div></li><li><div>
Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.</div></li><li><div>
Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.</div></li><li><div>
Collects and enters orders for new or additional products or services.</div></li><li><div>
Supports inside and outside sales.</div></li><li><div>
Updates and maintains files, including data entry.</div></li><li><div>
Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator&rsquo;s knowledge, forwards to the assigned specialist or other appropriate colleagues.</div></li><li><div>
Trains new Customer Service Coordinators.</div></li><li><div>
Performs other duties as assigned.</div></li></ul><div><br>
Education and Experience</div><div></div><ul><li><div>
Typically possesses a high school diploma and 4-5 years of experience.</div></li></ul><div><br>
Knowledge and Skills</div><div></div><ul><li><div>
Exceptional skills in verbal and written communications.</div></li><li><div>
In-depth knowledge of product.</div></li><li><div>
Proficient computer skills with the ability to learn new software.</div></li><li><div>
Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).</div></li><li><div>
Excellent organization and data entry skills.</div></li><li><div>
Good attention to detail.</div></li><li><div>
Self starter that can work with minimal supervision.</div></li></ul><div></div><div><div><div><div><div><div><div><div><div><div>
#LI-AL1</div></div></div></div></div></div></div></div></div></div><div></div><div><i>
Protect Yourself From Scams:</i> <i>We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at </i><div><i>www.greif.com</i></div><i>. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link </i><div>Contact Us - Greif</div><i>.</i></div><div></div><div>
EEO Statement:</div><div><div>
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf</div></div><div></div><div><i>
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other</i> <i>any other legally protected characteristic.</i></div><div></div><div><i>
For more information read Greif&rsquo;s Equal Opportunity Policy.</i></div></div><div></div>

Kraft Heinz

<p></p><div><div><div><div><div><div><div><div><div><ul><div><b>All Posting Locations:</b> Besiktas, Istanbul, TR
</div><div><b>Job Functions:</b> Logistics</div>
<div><b>Date Published:</b> September 7, 2025</div>
<div><b>Ref#:</b> R-96253</div></ul><div></div><div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div>ABOUT THE ROLE</div></div><div><div>
Job Description</div>
<p><b>About Job</b></p>
<p>We have an excellent opportunity available for a Customer Service Specialist to make a difference at Kraft Heinz. You&rsquo;ll be working in a high-performing team, alongside peers who are always trying to reach the next level.</p>
<p><b>About the Role</b></p>
<p>In this position, ensuring robust and effective order processing methods. Working in SAP and Excel to input and process orders and deliveries to ensure optimal flow of goods to customers.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Support demand planning team and sales team on building forecasts and plans to drive growth in IMS.</li>
<li>Securing monthly turnover of business unit by issuing invoicing on SAP on time and doing monthly reconciliations with Finance team.</li>
<li>Analyzing customer service metrics and providing insights to stakeholders to inform business decisions.</li>
<li>OTIF focuses on each order. Good communication with logistics manager, demand planner and customers to ensure availability of products in accordance with SNOP Meetings.</li>
<li>Dealing with customer queries (price enquiries- tracking of orders etc.)</li>
<li>Driving service excellence through customer service team in order to meet or exceed customer service expectations.</li>
<li>Ensuring understanding of customer service needs and driving service projects to meet or exceed them etc.</li>
<li>Focusing on CS KPIs as OTIF &amp; CFR for each order. Ensuring product availability through good communication with logistics, demand and customers as aligned in SNOP meetings.</li>
</ul><p><b>Qualifications</b></p>
<ul><li>Degree is in Engineering- Business Management- International Trade or relevant degrees.</li>
<li>1-3 years of S&amp;OP and Logistic related activities (customer service- demand &amp; supply- logistic execution)</li>
<li>Advanced knowledge of Excel (data filters- VLOOKUP- Pivot Tables)</li>
<li>Strong analytical and problem-solving skills</li>
<li>Ability to communicate with excellence and simplify issues in comprehensive plan for action</li>
<li>Advanced knowledge of SAP OTC processes- ERP Programs</li>
<li>Preferably fluent in English</li>
</ul><p><b>About Us</b><br>
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.</p>
<p>No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!</p>
<p>Our Culture of Ownership, Meritocracy &amp; Collaboration</p>
<p>We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.</p>
<div>Location(s)</div>
<p>Istanbul Branch</p><p><br>
</p><p><b>Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p></div></div></div></div></div></div>

Confidential

<div>
 <p>
  <strong>
   JOB PURPOSE:
  </strong>
 </p>
 <p>
  To execute sales plans and achieve set targets by providing customers with information and guidance on products and services as well as fulfilling the needs while ensuring an efficient and high-quality customer service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   AREAS OF RESPONSIBILITY:
  </strong>
 </p>
 <ul>
  <li>
   Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  </li>
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   Follows the day-to-day operations related to own job to ensure continuity of work.
  </li>
  <li>
   Addresses all customers&rsquo; service needs as per quality standards.
  </li>
  <li>
   Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.
  </li>
  <li>
   Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction
  </li>
  <li>
   Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation
  </li>
  <li>
   Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s in Hospitality or equivalent
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <p>
  1-3 years relevant experience.
 </p>
 <p>
 </p>
</div>


WebDigitalSphere

<p>At Web Digital Sphere, we specialize in providing digital solutions that help businesses grow and succeed globally. Our services include digital marketing, SEO, Social Media Management, Web Development, and more.</p><p>We are currently expanding our team and seeking a proactive and ambitious <b>Female Customer Service Representative (CSR)</b> to drive outbound calls and generate quality leads.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to prospective clients across different industries to introduce Web Digital Sphere&rsquo;s services.</li><li>Convert leads into qualified prospects through effective communication and follow-ups.</li><li>Build strong relationships with potential clients by understanding their needs and offering suitable digital solutions.</li><li>Maintain and update the CRM/database with accurate client information and call records.</li><li>Schedule meetings or demos for the Business Development Manager with interested clients.</li><li>Collaborate with the marketing and sales teams to align outreach strategies.</li><li>Achieve daily, weekly, and monthly targets for lead generation and conversions.</li><li>Prepare and present regular reports on calls, leads, and achieved targets to management.</li><li>Uphold the company&rsquo;s reputation by ensuring professionalism in every client interaction.</li></ul><p><b>Key Qualifications:</b></p><ul><li>Minimum of 1 year of experience in <b>customer service, telesales, or outbound calling</b> (preferably in digital services).</li><li>Strong sales acumen with the ability to persuade and convert leads into opportunities.</li><li>Excellent communication and interpersonal skills in English (knowledge of additional languages is a plus).</li><li>High attention to detail, organizational skills, and ability to maintain accurate records.</li><li>Ability to work under pressure and meet set targets.</li><li>Must be available for <b>morning shifts</b>.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive base salary.</li><li>Professional growth opportunities and continuous learning.</li><li>Supportive and collaborative work environment.</li><li>Direct involvement in international business projects and client interactions.</li><li>A chance to contribute to the success of startups, SMEs, and multinational clients.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you comfortable commuting to Rehmanabad ?</li></ul><p>Work Location: In person</p>

AkzoNobel

<div>
 We supply the sustainable and innovative paints and coatings that our customers, communities &ndash; and the environment &ndash; are increasingly relying on. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and have set our sights on becoming the global industry leader. It&rsquo;s what you&rsquo;d expect from a pioneering paints company that&rsquo;s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.
 <br/>
 <br/>
 For more information please visit www.akzonobel.com.
 <br/>
 <br/>
 &copy; 2023 Akzo Nobel N.V. All rights reserved.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree preferably in Business Administration, Economics or related departments of universities.
  </li>
  <li>
   At least 3 years of experiences in Customer Service functions.
  </li>
  <li>
   Good command of English in both written and verbal communication.
  </li>
  <li>
   Good knowledge of ERP Software, SAP knowledge is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for customers&rsquo; daily operations &ldquo;order to deliver process&rdquo;; follow up all related process steps, complete required system transactions and ensure order is delivered on time in full.
  </li>
  <li>
   Responsible for timely and accurate processing of sales orders in SAP.
  </li>
  <li>
   Responsible for handling returns &amp; complaints and maintaining contact with major stakeholders such as Sales Managers, Logistics, Finance Department.
  </li>
  <li>
   Responsible for following up blocked orders and having close interaction with sales and finance teams to release the orders.
  </li>
  <li>
   Review the &ldquo;current account&rdquo; of customers when it is needed.
   <br/>
   <br/>
  </li>
 </ul>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
</div>


Concentrix

<p><b>Concentrix</b> is seeking a dedicated and professional <b>Customer Service Representative</b> to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the banking industry.</p><p><b>Summary</b></p><p>As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.</p><p><b>Responsibilities</b></p><ul><li>Handle customer inquiries and complaints via phone, email, and live chat.</li><li>Provide accurate information about our products and services.</li><li>Troubleshoot and resolve customer issues efficiently.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Collaborate with other departments to ensure customer needs are met.</li><li>Adhere to all company policies and procedures.</li></ul><p><b>Qualifications</b></p><ul><li><b>Proven experience</b> of at least 6 months in a customer service role.</li><li><b>University graduate.</b></li><li><b>English proficiency at a B2 level</b> or higher.</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask.</li></ul><p>A positive attitude and a commitment to customer satisfaction.</p><p><b>What we offer</b></p><ul><li><b>Competitive Compensation:</b> We offer a competitive gross salary of up to 21,800 EGP.</li><li><b>Comprehensive Benefits:</b> Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.</li><li><b>Convenient Commute:</b> We provide company-sponsored transportation with routes covering multiple key locations across Cairo.</li><li><b>Career Advancement:</b> Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.</li></ul><p>If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;21,800.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Cairo: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Are you flexible with rotational and night/overnight shifts? (Transportation is provided)</li><li>What is your current English level? (A1-C2)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Location:</p><ul><li>Cairo (Required)</li></ul>

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