customer service specialist

Maxcare, Inc

<p><b>Overview</b><br/>We are seeking a dedicated and detail-oriented PBM Customer Service Specialist to join our dynamic team. This role is essential in providing exceptional customer support and client services within the pharmacy benefit management sector. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to handle customer inquiries with professionalism and efficiency.</p><p><b>Duties</b></p><ul><li>Provide outstanding customer service by responding to inquiries via phone, email, and chat.</li><li>Assist pharmacies, members, and clients with their pharmacy benefit questions and issues, ensuring a high level of satisfaction.</li><li>Conduct outbound calling to follow up on customer inquiries and ensure resolution of issues.</li><li>Perform data entry tasks accurately to maintain up-to-date client records.</li><li>Utilize Microsoft Office and other applications effectively for documentation and reporting purposes.</li><li>Demonstrate excellent phone and written etiquette while communicating with pharmacies, customers, and colleagues.</li><li>Analyze customer feedback and suggest improvements to enhance service delivery.</li><li>Collaborate with team members to achieve departmental goals and improve overall client experience.</li></ul><p><b>Qualifications</b></p><ul><li>Previous experience in customer service role is required, especially in a call center environment.</li><li>Strong typing skills with attention to detail for accurate data entry.</li><li>Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.</li><li>Proficient computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Outlook).</li><li>Strong analytical skills to assess situations and provide appropriate solutions.</li><li>A commitment to maintaining confidentiality and adhering to compliance standards within the industry.</li></ul><p>Join us in delivering top-notch service as a PBM Customer Service Specialist where your contributions will make a difference in our clients' experiences!</p><p>Pay: $16.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>PBM: 1 year (Required)</li></ul><p>Work Location: Remote</p>

PBM Customer Service Specialist

Sherwin-Williams

<div><p>This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store&rsquo;s sales goals.</p><div><br>
</div><div>
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company&rsquo;s customers, staff, employees, vendors, contractors, and the general public.</div><div>
</div><div>
The individual selected for this role will be expected to work at Store #7606, located at:3110 N Loop 250 W Ste 100,Midland, TX 79707-6017</div><p>
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>
<p>
Life &hellip; with rewards, benefits and the flexibility to enhance your health and well-being
<br>
Career &hellip; with opportunities to learn, develop new skills and grow your contribution
<br>
Connection &hellip; with an inclusive team and commitment to our own and broader communities
<br>
It's all here for you... let's Create Your <b>Possible</b></p>
<p><b>
What is the Process to get Started?</b>
<br>
Step 1 &ndash; Online Application
<br>
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/<br>
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners</p>
<p>
Step 2 &ndash; Digital Interview
<br>
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
<br>
You&rsquo;ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation</p>
<p>
Step 3 &ndash; In-Store Interview
<br>
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.</p>
<p>
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute&mdash;it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on &ldquo;Candidates&rdquo; to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p>
<p>
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p>
<p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p>
<p>
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p>
<p>
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p>
<p>
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><div><ul><li>
Ensure high levels of customer satisfaction through excellent sales service</li><li>
Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>
Build productive trust relationships with wholesale and retail customers</li><li>
Process sales transactions accurately and consistent with policies and procedures</li><li>
Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>
Maintain precise work order files and formulas</li><li>
Pull appropriate products from the sales floor or warehouse</li><li>
Tint and mix products, as needed, to customer specifications</li><li>
Stock shelves and set up displays</li><li>
Clean store equipment</li><li>
Load/unload delivery trucks</li><li>
Assist in making deliveries, as needed</li><li>
Maintain in-stock and presentable condition assigned areas</li><li>
Remain knowledgeable on products offered and discuss available options</li><li>
Comply with inventory control procedures</li><li>
Suggest ways to improve sales</li></ul></div><div><b>
Minimum Requirements:</b></div><div><ul><li>
Must be at least eighteen (18) years of age</li><li>
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li><li>
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li><li>
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation</li></ul></div><div><b>
Preferred Qualifications:</b></div><div><ul><li>
Have a valid, unrestricted Driver&rsquo;s License</li><li>
Have at least a High School diploma or GED</li><li>
Have at least one (1) year of experience working in a delivery, retail, or customer service position</li><li>
Have previous work experience selling paint and paint-related products</li><li>
Have previous work experience operating tinting and mixing equipment</li><li>
Ability to read, write, comprehend, and communicate in more than one language</li><li>
Ability to read, write, comprehend, and communicate in Spanish</li></ul><div>
#SHWSales</div></div></div>

Store Customer Service Specialist

Kuehne+Nagel

<div><div>JOB DESCRIPTION
</div><div><div><h2 class="jobSectionHeader"><b>It's more than a job</b></h2>
</div><p>As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you&rsquo;re leading a team, engineering processes, or driving projects, your work ensures that our customers&rsquo; products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse&mdash;it helps shape the flow of global trade.</p>
<div><div><div><h6 class="jobSectionHeader"><b>&lrm;</b></h6>
</div><div><p>The Customer Service Representative (CSR) will manage customer queries and complaints. Your typical work schedule will be Monday - Friday, 7:30am - 4:00pm, and will be paid weekly at $20.00 per hour. Mandatory overtime is required.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>How you create impact</b></h2>
</div><div><p>The CSR will also process orders, modifications, and escalate complaints across a number of communication channels.</p><br>
<p></p><p>To do well in this role you need to perform the following:</p><br>
<p></p><p>Perform administrative clerk tasks for area or shift
<br>
Maintain filing systems and documents per Standard Operating Procedure (SOP)
<br>
Interact with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
<br>
Coordinate processing of export orders in the AES system.
<br>
Using the WMS system, update area or shift metrics as needed
<br>
Additional duties as assigned, mandatory overtime as needed.</p><br>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>What we would like you to bring</b></h2>
</div><div><p>Minimum of 2 years customer service experience working with warehouse management systems, order management systems and/or LogFire
<br>
A HS Diploma or GED or BS/BA degree in Logistics, Biology, Business Management, Industrial Engineering or equivalent combination of education and experience.
<br>
Knowledge of major WMS functions and how they relate to operational procedures
<br>
Strong interpersonal skills to include communication, presentation, and resolution management with an ability to remain calm and exhibit professional behavior at all times
<br>
Working knowledge of MS Office</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>What's in it for you</b></h2>
</div><div><p>There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite</p>
<p>Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.</p><br>
<p></p><p>Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com</p><br>
<p></p><p>Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.
</p></div></div></div><div><h2 class="jobSectionHeader"><b>Who we are</b></h2>
</div><p>Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p>
<p>As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p>
<p>We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p>
</div><div><p><b>EEO Statement</b><b>
</b></p><p>Kuehne+Nagel is committed to Equal Employment Opportunity (&ldquo;EEO&rdquo;) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.
<br>
<br>
Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.
<br>
<br>
Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.
</p></div><div><p>Contact
</p><p>Kuehne+Nagel Recruitment Team
</p><p>-</p></div></div><p></p>

Logistics Customer Service Specialist

<div><p>The individual selected for this role will be expected to work at Store #707259,<br>
located at: 526 W. Main Street Tupelo MS 38804.<br>
This is a Part-time position.</p><p>
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store&rsquo;s sales goals.</p><div><br>
</div><div>
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company&rsquo;s customers, staff, employees, vendors, contractors, and the general public.</div><p>
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>
<p>
Life &hellip; with rewards, benefits and the flexibility to enhance your health and well-being
<br>
Career &hellip; with opportunities to learn, develop new skills and grow your contribution
<br>
Connection &hellip; with an inclusive team and commitment to our own and broader communities
<br>
It's all here for you... let's Create Your <b>Possible</b></p>
<p><b>
What is the Process to get Started?</b>
<br>
Step 1 &ndash; Online Application
<br>
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/<br>
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners</p>
<p>
Step 2 &ndash; Digital Interview
<br>
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
<br>
You&rsquo;ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation</p>
<p>
Step 3 &ndash; In-Store Interview
<br>
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.</p>
<p>
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute&mdash;it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on &ldquo;Candidates&rdquo; to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p>
<p>
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p>
<p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p>
<p>
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p>
<p>
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p>
<p>
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><div><ul><li>
Ensure high levels of customer satisfaction through excellent sales service</li><li>
Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>
Build productive trust relationships with wholesale and retail customers</li><li>
Process sales transactions accurately and consistent with policies and procedures</li><li>
Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>
Maintain precise work order files and formulas</li><li>
Pull appropriate products from the sales floor or warehouse</li><li>
Tint and mix products, as needed, to customer specifications</li><li>
Stock shelves and set up displays</li><li>
Clean store equipment</li><li>
Load/unload delivery trucks</li><li>
Assist in making deliveries, as needed</li><li>
Maintain in-stock and presentable condition assigned areas</li><li>
Remain knowledgeable on products offered and discuss available options</li><li>
Comply with inventory control procedures</li><li>
Suggest ways to improve sales</li></ul></div><div><b>
Minimum Requirements:</b></div><div><ul><li>
Must be at least eighteen (18) years of age</li><li>
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li><li>
Must be able to read, write, comprehend, and communicate in English</li><li>
Must be able to read, write, comprehend, and communicate in Spanish</li><li>
Must have a valid, unrestricted Driver&rsquo;s License</li><li>
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li><li>
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation</li><li>
If internal to Sherwin-Williams, you must have received at least a &ldquo;meets expectations&rdquo; (3) rating on your most recent performance appraisal</li><li>
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position</li></ul></div><div><b>
Preferred Qualifications:</b></div><div><ul><li>
Have at least a High School diploma or GED</li><li>
Have at least one (1) year of experience working in a delivery, retail, or customer service position</li><li>
Have previous work experience selling paint and paint-related products</li><li>
Have previous work experience operating tinting and mixing equipment</li></ul></div><div></div><div><br>
#SHWSalesBL</div></div>

Bilingual Customer Service Specialist (Spanish)

Brooks Running

<div><div><p><b>Who We Are:</b></p>
<p>
At Brooks, we believe movement is the key to feeling more alive. That&rsquo;s why we&rsquo;re driven to create gear and experiences that take people to the place that makes them feel more alive &mdash; whether it&rsquo;s a headspace, a feeling, or a finish line.</p>
<p>
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.</p>
<p>
Our brand values help bond us together and drive our success:</p>
<ul>
<li><b><i>Runner First</i></b>
<ul><li><i>We act in the best interest of the runner</i></li>
</ul></li><li><b><i>Word is Bond</i></b>
<ul><li><i>We do what we say we&rsquo;ll do</i></li>
</ul></li><li><b><i>Champion Heart</i></b>
<ul><li><i>We give our all in everything we do</i></li>
</ul></li><li><b><i>There is no &ldquo;I&rdquo; in Run</i></b>
<ul><li><i>We stay generous with our humanity</i></li>
</ul></li><li><b><i>Keep Moving</i></b>
<ul><li><i>We find ways to move every day, because joy is kinetic!
</i></li></ul></li></ul><p>We welcome everyone from every walk of life looking to inspire others through the power of movement - because we&rsquo;re <i>all </i>moving towards something. Let&rsquo;s run there.<br>
</p><div></div><br>
<h3 class="jobSectionHeader"><b>Your Job:</b></h3>
<p>
The Runner Experience Team provides a world class customer service experience to all who run, every day, in a run happy way.
</p><div>As a Temporary Runner Experience Specialist (Customer Service Specialist), you will respond enthusiastically to emails, calls, social media, chats, text and product reviews during our busiest season.
</div>
<div></div><div><b>Details:</b></div>
<div><b>This is a temporary full-time position.
</b></div><div><b>Start date: October 19, 2026</b></div>
<div><i>(</i><i>Note: You will be</i><i> required to attend virtual trainings in your first and second full week</i><i> upon your start - Monday through Friday, 8am to 5pm P</i><i>T)</i></div>
<div><b>End Date: March 12, 2027</b></div>
<div></div>
<div>You will be responsible for providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present, including providing support for our website, marketing and events, and retail partners as well as fulfilling our product guarantee by evaluating product issues and providing solutions for runners. You will gather data on opportunities for improvement in the customer experience to keep us driving forward. You will be the first and last point of contact to resolve customer inquiries and concerns, ensuring conversations end with a surprised and delighted customer, every time.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><div><div><ul>
<li>Be available to answer calls up to 8 hours a day and respond to other written contact channels (including social media, chat, text) as needed.</li>
<li>Ability to work any hours between 6am-5pm PDT, Sunday-Friday, and some holidays.</li>
<li>Communicate to customers with a passion for service and a sincere desire to help</li>
<li>Seek positive, timely solutions to all customer&rsquo;s questions and concerns, using a variety of system resources</li>
<li>Learn about our products via onsite training and provide expert product advice, acting as a brand ambassador.</li>
<li>Order administration including placing, tracking &amp; modifying orders, processing returns, and researching delays or errors.</li>
<li>Evaluate and track root cause of customer contacts to provide data for continuous improvement, reporting recurring issues quickly to appropriate leadership.</li>
<li>Respond to challenging situations positively, de-escalate frustrated customers</li>
<li>Evaluate situational needs to determine and execute appropriate solutions</li>
<li>Manage time effectively and exhibit a strong ability to multi-task</li>
<li>Access and combine information from multiple systems to provide order details and analyze problems when they occur</li>
<li>Assist with order fulfillment when automated processes fail</li>
<li>Recognize potential fraudulent web transactions and escalate when appropriate</li>
<li>Work with cross-functional teams to assist customers</li>
<li>Other duties as assigned.</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications:
</b></h3><div><div><ul><li><b>Available to work 40 hours a week from October 19, 2026 to March 12, 2027.</b></li>
<li>Associates degree or 1+ years customer service experience required (Contact Center or Specialty Run experience a bonus!)</li>
<li>Computer proficiency: Word, Excel, Outlook, Social Media</li>
<li>Accuracy in typing (60 wpm), spelling and grammar.</li>
<li>Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication.</li>
<li>Can work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first</li>
<li>Ability to learn various business systems and navigate between them to execute job efficiently</li>
<li>Ability to manage adverse situations positively</li>
<li>Proven ability to work effectively independently as well as with a team</li>
<li>Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.</li>
<li>Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another.</li>
<li>Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments&rsquo; operations and/or morale; &ldquo;connecting the dots.&rdquo;</li>
<li>Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exists to create the best outcomes.</li>
<li>Demonstration of innovation and initiative &ndash; always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary.</li>
<li>Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community.</li>
<li>Embraces and lives the Brooks values!</li>
</ul></div></div></div></div>
<div><div><p><b>Compensation:</b><b> </b>Our compensation reflects the cost of labor across US geographic markets.</p>
<p>
Employees based out of the Brooks Seattle HQ office receive an hourly rate of $21.50, and these positions follow an onsite schedule that includes four days per week in the office.</p>
<p><i>
Please note that we are unable to consider applications from areas where the local minimum wage exceeds these rates.</i></p>
<p><b>
Other:</b> Brooks is proud to offer a robust benefits package to our employees and their families!
</p><p>Benefits- including medical, dental, vision, life and AD&amp;D insurance, disability insurance, HSA and employer contribution, FSA, family &amp; fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.</p>
<p>
Holidays/Sick Leave- Paid company holidays, paid sick and parental leave.</p>
<p>
Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.</p></div><div></div><p><i><br>
At Brooks, we celebrate diversity &amp; equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.</i></p></div></div>

Temporary Customer Service Specialist - Direct to Consumer

أعناب

<div>
 We are looking for a
 <strong>
  Customer Service &amp; Programs Specialist
 </strong>
 to assist our users with their questions and inquiries about our training programs, enrollment process, and payments. The role involves communicating with users primarily via
 <strong>
  WhatsApp and email
 </strong>
 and using our internal systems and reports to investigate issues and provide accurate, timely support. The role also includes
 <strong>
  program operations support
 </strong>
 , including enrollment tracking, sending invitations and live-session links, monitoring trainee attendance and content completion.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Check the number of enrolments regularly for each program, prepare lists and follow-up sheets
  </li>
  <li>
   Follow up on the trainees joining the program and ensure that invitations are sent to all trainees before the beginning of each program.
  </li>
  <li>
   Create WhatsApp groups for each launch and follow up on both WhatsApp and Telegram groups.
  </li>
  <li>
   Send reminders to trainees for live sessions and send links
  </li>
  <li>
   Start the sessions and ensure that the trainers and trainees enter.
  </li>
  <li>
   Communicate with the trainees and follow up on their entry to the live sessions
  </li>
  <li>
   Provide support and respond to trainees' inquiries in groups and ensure that they reach and have all the necessary resources.
  </li>
  <li>
   Follow up on the trainees' completion of the content and send reminders before the end of the course. Updating follow-up lists after meetings, before and after the end of the session.
  </li>
  <li>
   Send messages to those who passed and those who did not pass and the reasons for not passing.
  </li>
  <li>
   Preparing lists of passed and failed trainees for each program.
  </li>
  <li>
   Organizing follow-up files for programs on the drive.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration or a related field
  </li>
  <li>
   Good command of the English language (written and spoken)
  </li>
  <li>
   Basic to intermediate proficiency in Microsoft Office applications
  </li>
  <li>
   Strong organizational, communication, and time-management skills
  </li>
  <li>
   Strong problem-solving and customer service mindset
  </li>
  <li>
   Ability to multitask and manage time effectively
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A supportive, collaborative work environment
  </li>
  <li>
   Opportunities to learn and grow in customer support and success
  </li>
  <li>
   The chance to contribute to a mission-driven company transforming professional development in the region
  </li>
 </ul>
</div>


Tamheer Program - Customer Service & Programs Specialist

Aanaab

<div><p>We are looking for a <b>Customer Service &amp; Programs Specialist</b> to assist our users with their questions and inquiries about our training programs, enrollment process, and payments. The role involves communicating with users primarily via <b>WhatsApp and email</b> and using our internal systems and reports to investigate issues and provide accurate, timely support. The role also includes <b>program operations support</b>, including enrollment tracking, sending invitations and live-session links, monitoring trainee attendance and content completion.</p><p><b><br>
Key Responsibilities</b></p><ul><li>
Check the number of enrolments regularly for each program, prepare lists and follow-up sheets.</li><li>
Follow up on the trainees joining the program and ensure that invitations are sent to all trainees before the beginning of each program.
</li><li>Create WhatsApp groups for each launch and follow up on both WhatsApp and Telegram groups.
</li><li>Send reminders to trainees for live sessions and send links.</li><li>
Start the sessions and ensure that the trainers and trainees enter.
</li><li>Communicate with the trainees and follow up on their entry to the live sessions.</li><li>
Provide support and respond to trainees' inquiries in groups and ensure that they reach and have all the necessary resources.
</li><li>Follow up on the trainees' completion of the content and send reminders before the end of the course. Updating follow-up lists after meetings, before and after the end of the session.
</li><li>Send messages to those who passed and those who did not pass and the reasons for not passing.
</li><li>Preparing lists of passed and failed trainees for each program.
</li>Organizing follow-up files for programs on the drive.<br>
<li>
</li></ul><br>
<br>
<b>Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>
Good command of the English language (written and spoken).</li><li>
Basic to intermediate proficiency in Microsoft Office applications.</li><li>
Strong organizational, communication, and time-management skills.</li><li>
Strong problem-solving and customer service mindset.</li><li>
Ability to multitask and manage time effectively.</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
A supportive, collaborative work environment.</li><li>
Opportunities to learn and grow in customer support and success.</li><li>
The chance to contribute to a mission-driven company transforming professional development in the region.</li></ul></div>

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Tamheer Program - Customer Service & Programs Specialist

Tamheer Program - Customer Service & Programs Specialist