customer service specialist

BIGO

<div>
 <p>
  <strong>
   Bigo Live-Pakistan-Customer Service Specialist(User Operations)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ol>
  <li>
   Enhance VIP user satisfaction, engagement, and loyalty. Exhibit strong execution skills to achieve measurable targets in user activity, retention, and revenue growth.
  </li>
  <li>
   Extract key insights from data to identify and address user recharge obstacles, adjusting tactics swiftly.
  </li>
  <li>
   Organize a minimum of three innovative and engaging online events each quarter aimed at increasing VIP participation.
  </li>
  <li>
   User Needs &amp; Service Management: Provide effective customer service solutions to ensure high levels of satisfaction and loyalty among VIP users.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ol>
  <li>
   Bachelor&rsquo;s degree or higher, proficiency in English.
  </li>
  <li>
   Proficiency in data analysis tools (Excel, SQL, etc.), with the ability to develop data-driven operational strategies.
  </li>
  <li>
   High execution capability and accountability, with a proven track record of meeting or exceeding goals, particularly in managing low user engagement.
  </li>
  <li>
   Extensive experience in user operations and customer service, especially in handling high-value VIP user needs.
  </li>
  <li>
   Can accept rotational shift.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About BIGO
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   WHO WE ARE
  </strong>
 </p>
 <p>
  BIGO is a fast-growing Singapore technology company established in 2014.
 </p>
 <p>
  Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP-related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.
 </p>
 <p>
  To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.
 </p>
 <p>
  At present, BIGO has 5 R&amp;D centers, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.
 </p>
 <p>
  For more information, please visit our website: www.bigo.sg
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   OUR MISSION
  </strong>
 </p>
 <p>
  Connect the world and share beautiful moments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   OUR VISION
  </strong>
 </p>
 <p>
  To be a content platform inspiring one billion people's lives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   OUR KEY TO SUCCESS
  </strong>
 </p>
 <p>
  BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.
 </p>
</div>


Customer Service Specialist

Johnson Controls

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Layka Recruitment

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. Salary up to £30,000, 25 days holiday, salary sacrifice car / cycle scheme. <strong>Key Tasks:</strong> <ul> <li>Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.</li><li>Effective monitoring to ensure deliveries are completed within the agreed timelines.</li><li>Pro-active problem solving with customers and colleagues when issues arise.</li><li>Resolve Credit Management Queries where necessary.</li><li>General Day to Day administrative duties.</li></ul> <strong>Duties:</strong> <ul> <li>Provision of PODs to meet customer requirements where necessary.</li><li>Provide KPI and reports both externally and internally where required</li><li>Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.</li><li>Ensure that all Delivery and Collection consignments are conforming to correct information.</li><li>Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.</li><li>Updating / Verifying the Order Management System with customer booking details.</li></ul> <strong>Skills:</strong> <ul> <li>Knowledge of the freight transport industry</li><li>Be Customer focused with dedication in your service delivery to meet Customer needs.</li><li>Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.</li><li>Be reliable with the ability to multitask and have strong problem-solving skills.</li><li>Strong attention to detail, accuracy and numeracy.</li><li>Excellent IT skills with the ability to learn new systems quickly as required.</li><li>Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner</li></ul>

AO.com

<strong>About The Role</strong> <p>Shift Pattern: 37.5 hours per week working 5 out of 7 days.Contract type: Full time and permanent contract</p> <p>Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we'll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.</p> <strong>Here's What You Can Expect To Be Doing</strong> <p>You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you'll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.</p> <strong>A Few Things About You</strong> <p>We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI's while remaining customer focused.</p> <p>Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.</p> <p>Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.</p> <p>We know we work better when were together, so all our AOer's come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.</p> <strong>A Bit About Us</strong> <p>When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too).</p> <p>We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things.</p> <strong>Our Benefits</strong> <p>We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we've got out little own "AO Perks" to help you with the little things that matter.</p> <p>To see all our benefits and perks, visit our AO benefits page;</p> <ul> <li>33 days holiday (including bank holidays)</li><li>Chance to win free tickets ever month at the AO arena</li><li>Subsidised gym membership</li><li>At least 5% pension contribution</li><li>Health cover with standard package but options to upgrade</li></ul>

SPX Flow

<p></p><div><div><div><div><p><b>JOB DESCRIPTION</b></p>
</div>
<div><div><div><div><p><b>Job Title</b></p></div><div><br>
<p>
Customer Experience Specialist, Customer Services</p></div></div><div><br>
<div>
<p><b>Department</b></p></div><div><br>
<p>
Customer Service</p></div></div><p></p><div><br>
<div>
<p><b>BU / Division</b></p></div><div><br>
<p>
Pump Solution</p></div><div><br>
<p><b>
Location</b></p></div><div><br>
<p>
Pune</p></div></div><p></p><div><br>
<div>
<p><b>Key Working Relationships</b></p></div><br>
<div>
<ul><li>Customer Experience Specialists</li>
<li>Commercial Leadership &ndash; Regional and Local</li>
<li>Purchasing</li>
<li>Project Management</li>
<li>Factory Leadership</li>
<li>IT &amp; SAP teams</li></ul></div><br>
</div><br>
</div></div><p></p><div><div><b>JOB SUMMARY</b></div>
</div>
<div>The Customer Experience Specialist supports customers by telephone, written email requests regarding product selection, placement of orders, quotations, and complaints. These requests include returns or credits, shortages and adjustments, order status, release intercompany purchase orders &amp; shipping, expedites, estimation of monthly revenue, and requests for documentation. Evaluation and performance of various tasks ensures the customers&rsquo; needs are met to the best of our ability daily. Communications with internal departments such as production, supply chain, engineering, and shipping/receiving to communicate customer requirements and expedites. Furthermore, collaboration with internal stakeholders will be pivotal in streamlining operational processes and optimizing the overarching customer journey. This role is responsible for receiving customer orders and completing all associated data entry for placing the order in SAP while acting as a direct liaison between SPX and customers as a front-line customer support agent by representing the customer. Demonstrated competence in basic technical comprehension to ensure alignment with company standards and effective fulfilment of customer expectations.</div><br>
<div></div>
<div>
<div><b>PRINCIPAL DUTIES AND RESPONSIBILITIES</b></div>
</div>
<div><div><div><div><ul><li>Provide telephone and email coverage daily.
</li><li>Set-up sales orders received by phone, or mail for order entry daily.
</li><li>Order entry responsibilities are completed daily including entering new orders, adding items to existing orders, changing orders, expediting, canceling items on existing orders and pricing verification. Active daily management of any order changes.
</li><li>Review new orders for SPX compliance and responsible to make sure any issues arise with the commercial terms are addressed with the customer and internally, tax exemption status and required supporting documents.</li>
<li>Proactive Dating and Rep/Customer notification</li>
<li>Review customer complaints and issue returned goods numbers or credits as required, and initiate customer complaints received within internal tracking programs (C4C).</li>
<li>Document customer interactions, inquiries, and resolutions accurately and comprehensively in our C4C/ CRM system or database.</li>
<li>Fulfill supplier form requests and finance documents. Manage customer account information in our Master Data system -Profisee.</li>
<li>Manage all order-related internal activities (Warranty, Finance) as required and oversee and managing specific customer service operations and requests ie: IT, C4C.
</li><li>Liaison for all internal and external team communications for sales orders. Including, but not limited to, Supply Chain, Engineering, Commercial, Technical Services, Production, and Shipping.</li>
<li>Notify appropriate personnel of all updates needed to maintain accurate customer and material master files.</li>
<li>Proactive communication process for upcoming shipments under customer control and sales order status updates when applicable</li>
<li>Exhibit sufficient export order knowledge and comply with all company rules for export order processing.</li>
<li>Demonstrate resilience and a positive attitude when faced with challenges or setbacks, maintaining a focus on delivering exceptional customer experiences.</li>
<li>Develop a deep understanding of the company's products or services to provide accurate information, guidance, and recommendations to customers.</li>
<li>Meet or exceed established performance metrics and KPIs related to customer satisfaction, response times, resolution rates, and quality of service.</li>
<li>Promote a safe work environment by encouraging timely completion of safety training, safety activities and completion of safety observations.</li>
<li>These duties may vary depending on the specific needs and objectives of the organization.</li></ul></div></div></div></div><br>
<p></p>
<div>
</div></div><p></p><div><div><b>KNOWLEDGE, SKILLS, AND ABILITIES</b></div></div><div><br>
<div>
<p></p><div><div><ul><li>Excellent communication and interpersonal skills, and the ability to thrive in a fast-paced environment.</li>
<li>Demonstrate resilience and a positive attitude when faced with challenges or setbacks, maintaining a focus on delivering exceptional customer experiences.</li>
<li>Strong written and verbal communication skills in English.</li>
<li>Exceptional attention to detail, accuracy, and professionalism.</li>
<li>Commercial and basic technical acumen.</li>
<li>Self-starter and self-motivation.</li>
<li>Strong computer skills including expertise in Microsoft Word, Excel, PowerPoint preferred. Ability to quickly develop proficiency in new programs.</li>
<li>SAP ERP SD &amp; MM experience.</li>
<li>Strong interpersonal skills and the ability to work in a team environment.</li>
<li>Proven discretion with highly confidential information/documents. Must have high degree of integrity, discretion, and judgment.</li>
<li>Polished professional communication skills and personal presentation.</li>
<li>Able to remain extremely professional, composed, and competent in all environments.</li>
<li>Demonstrated competence in basic technical comprehension to ensure alignment with company standards and effective fulfilment of customer expectations.</li></ul></div></div></div></div><br>
<p></p>
<p>
</p><p></p><div><div><div><div><p><b>EDUCATION AND EXPERIENCE</b></p></div></div><div><br>
<div>
<p><b>Required</b></p></div><div><br>
<p><b>
Preferred</b></p></div></div><br>
<div>
<div><ul><li>Deep and practical understanding and execution of Customer Service concepts, practices procedures.</li>
<li>2 years of related experience.</li>
<li>Prior experience in a manufacturing environment.</li>
<li>Knowledge of ERP systems &ndash; SAP knowledge.
</li><li>Demonstrated competence in basic technical comprehension is required.</li></ul></div><p></p><div><br>
<p>
Previous experience within a Customer Service / Order Management environment.</p>
<p>
 Associate degree or equivalent from two-year College or technical school.</p>
<p>
Export Import experience preferable.</p>
<p>
Ability to speak Arabic is a plus</p></div></div><div><br>
<div>
<p><b>PHYSICAL DEMANDS</b></p>
<div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div>
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to sit and use hands, fingers, handle or feel, talk, see, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move occasionally lift office products and supplies, up to 25 pounds. Use of the appropriate PPE is required.</div><br>
<div>
</div><p><b>WORKING CONDITIONS</b></p><br>
<div></div>
<div>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div>
This job operates in a manufacturing professional office environment. The employee can be exposed to fumes or airborne particles, moving mechanical parts, vibration, and loud noise level while on the production floor.</div>
<div>
The noise level in the office work environment is usually moderate.</div><br>
<div></div>
<p><b>
DISCLAIMER</b></p>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.</div><br>
<p></p>
<p><b>
DISCLAIMER</b></p>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.</div><br>
<div></div>
<p><b>
SPX FLOW VALUES</b></p>
<div>
SPX Flow employees are expected to behave in accordance with our company values as outlined below.</div><br>
<div></div>
<div></div>
<p><b>QUALITY</b></p><br>
<div></div>
<div>
Quality encompasses all aspects of SPX&rsquo;s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process, and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.</div></div></div></div></div></div></div><p></p>

JD.COM

<div>
 <p>
  About JD.com:
 </p>
 <p>
  JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China&rsquo;s largest retailer by revenue.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Learn more about us: https://corporate.jd.com/
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  We are seeking Saudi nationals with strong communication skills and a proven background in online customer service to join our Operations team in Riyadh. The ideal candidate will handle customer inquiries and complaints, coordinate with logistics partners, and ensure customer satisfaction in line with company standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Handle customer complaints related to abnormal or delayed package deliveries.
  </li>
  <li>
   Investigate the root causes of delivery issues and coordinate with relevant teams to resolve or process claims.
  </li>
  <li>
   Assist the Project Manager in promoting solutions and ensuring timely problem resolution.
  </li>
  <li>
   Manage daily customer inquiries and abnormal cases, maintaining professional and empathetic communication.
  </li>
  <li>
   Coordinate with overseas service providers and internal departments to ensure smooth operations.
  </li>
  <li>
   Support the team in managing urgent or unexpected incidents during shifts and perform other tasks assigned by management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Location:
   </strong>
   Riyadh
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   Minimum 2 years of online customer service experience.
  </li>
  <li>
   <strong>
    Languages:
   </strong>
   Fluent in
   <strong>
    Arabic &amp; English
   </strong>
  </li>
  <li>
   <strong>
    Skills:
   </strong>
   Strong problem-solving, communication, and multitasking skills. Reliable, responsive, and able to work under pressure with professionalism.
  </li>
 </ul>
 <p>
 </p>
</div>


Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

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