customer service specialist

Qureos

Job Overview : We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism. Key Responsibilities : • Conduct daily confirmation calls for new orders to ensure accuracy and completeness. • Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback. • Handle VIP customers with priority, professionalism, and personalized service. • Receive and manage customer complaints and inquiries across all communication channels. • Resolve customer issues promptly and coordinate with internal teams when required. • Track and update the status of customer cases until full resolution is achieved. • Prepare daily and weekly reports on customer feedback, complaints, and recurring issues. • Maintain accurate records of customer interactions, cases, and resolutions. • Provide insights and suggestions to improve customer experience and retention. • Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment. • Ensure a high level of customer satisfaction through clear communication and proactive support. Requirements : • Previous experience in customer service or call center roles is preferred. • Strong communication and problem-solving skills. • Ability to handle difficult situations and customers professionally. • Excellent organizational skills and attention to detail. • Ability to prepare structured reports and maintain accurate records. • Comfortable using CRM systems, spreadsheets, and communication tools. • Professional tone, positive attitude, and customer-focused mindset. • Ability to work under pressure and manage multiple cases simultaneously

Customer Service Specialist

<div><div><div>If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
</div></div><div><div><div><div>Job Req Number: 107501 
Time Type: Full Time 


Role

As Freight Operations Specialist you will be responsible for providing customer-focused operational support by managing end-to-end freight activities for both import and export shipments. The role ensures accurate documentation, efficient shipment handling, proactive communication, and on-time delivery in line with customer requirements, while maintaining high operational and service standards. 


Responsibilities:
<ul>
<li>Monitor shipments in transit and proactively keep customers informed of ETAs, or any transit-related issues.</li>
<li>Negotiate freight rates with carriers and service providers, update export and import rate sheets on SharePoint</li>
<li>Send routing instructions and follow up with origin offices, agents, and carriers.</li>
<li>Coordinate closely with the clearance department to ensure timely customs clearance and final delivery.</li>
<li>Update the CW1 system with Proof of Delivery (POD) upon completion.</li>
<li>Update other internal tracking sheets with accurate freight status information.</li>
<li>Ensure all freight documentation is accurate, complete, and compliant with internal and external requirements.</li>
<li>Maintain proper records in line with company policies and audit requirements.</li>
<li>Maintain strong working relationships with clients and customers to ensure a high standard of service.</li>
<li>Send daily shipment status reports to customers.</li>
</ul>
-

Educational Qualifications &amp; Certifications:
<ul>
<li>Diploma / Degree in Logistics &amp; Supply Chain Management or equivalent</li>
<li>At least 3-5 years of experience in Logistics &amp; Freight Forwarding industry.</li>
</ul>
- 


Competencies
<ul>
<li>Excellent interpersonal skills with aptitude to build relationships at all levels in the business.</li>
<li>Influential communication skills, someone who can lead, and talk with a solution mind-set.</li>
<li>Good understanding of logistics, freight or supply chain industries and their capabilities.</li>
</ul>
- 
DSV &ndash; Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.

Start here. Go anywhere

Visit dsv.com</div></div></div></div></div>

Abacus Outsourcing

Job Description:Managing customer service inquiries for our international clients over the phone&middot; Identifying and assessing customers&rsquo; needs to achieve satisfaction&middot; Build sustainable relationships and trust with customer accounts through open and interactive communication&middot; Follow communication procedures, guidelines and policiesRequirements :&middot; The applicants must possess exceptional writing skills and fluency in spoken English&middot; The applicants must have strong communication &amp; interpersonal skills&middot; Experience in international customer support/call centres is a plus&middot; Candidates with O/A Level educational background or Graduates will be preferredPackage Details&middot; Basic: Rs.60,000/- per month&middot; Incentive: Rs.15000/- Performance based incentive&middot; Shift Timings: (Night)&middot; Working days: 5 days a week; Weekends Off.Job Type: Full-timeWork Location: In person

Learners Point Academy, Dubai

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team at Learners Point Academy. The ideal candidate will serve as the key point of contact between our clients and the organization, ensuring a seamless training experience. You will be responsible for managing client communications, coordinating training logistics, and ensuring that all client requirements are met to achieve successful and efficient onsite training delivery.Key Responsibilities:1. Act as the primary point of contact between clients and the organization for all training-related matters.2. Collaborate with internal teams (Sales, Academics, and Delivery) to ensure that training needs and requirements are fully understood and met.3. Oversee the seamless delivery of onsite training sessions, ensuring all client specifications and expectations are adhered to.4. Communicate with clients regarding training schedules, logistics, and specific requirements before and during training sessions.5. Coordinate with trainers and other stakeholders to ensure training materials, venue arrangements, and technical setups are prepared in advance.6. Address and resolve client concerns or issues related to training delivery promptly and professionally.7. Ensure that post-training evaluations, feedback, and reports are collected, analyzed, and shared with clients.8. Maintain detailed records of training sessions, client communications, and follow-up actions.9. Proactively manage client relationships to ensure satisfaction and foster long-term partnerships.Qualifications:1. Bachelor&rsquo;s degree or equivalent experience in a relevant field.2. Proven experience in customer service, client relationship management, or event coordination, ideally in an educational or corporate training environment.3. Strong organizational skills and attention to detail.4. Excellent communication skills (written and verbal) with the ability to manage multiple stakeholders.5. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems.6. Ability to remain calm under pressure and handle stressful situations professionally.Skills &amp; Attributes:<ul><li>Strong problem-solving skills.</li></ul><ul><li>Client-focused with a proactive and Customer first-approach.</li></ul><ul><li>Excellent time management and multitasking abilities.</li></ul><ul><li>Positive, energetic attitude and a desire to contribute to the success of the team.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Customer Service Specialist (Male)

Jadeer

<div>Jadeer is hiring a Customer Service Specialist on behalf of one of our clients in Obour City. Our client is a leading provider of innovative packaging solutions, known for high-quality products and a strong commitment to customer satisfaction. As they continue to grow, they&rsquo;re looking for a customer-focused professional to join their expanding team.<h4 class="jobSectionHeader">
Job Title: Customer Service Specialist</h4><h5 class="jobSectionHeader">
Key Responsibilities:</h5><ul><li>
Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.</li><li>
Assist customers with order placement and follow up on production and delivery schedules.</li><li>
Greet clients and visitors professionally, maintaining a positive and welcoming company image.</li><li>
Maintain and update the client database, ensuring accurate hard copy and electronic records.</li><li>
Build and maintain sustainable relationships with clients through clear, effective, and professional communication.</li><li>
Provide detailed product information and resolve customer inquiries efficiently and promptly.</li><li>
Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.</li><li>
Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.</li><li>
Ensure compliance with QHSE, Food Safety (FS), and GMP standards at all times.</li></ul><h5 class="jobSectionHeader">
Job Requirements:</h5><ul><li>
Bachelor&rsquo;s degree in Business Administration or a relevant field.</li><li>
6 months of proven experience in a customer service or related role.</li><li>
Excellent command of the English language, both written and spoken.</li><li>
Strong communication and interpersonal skills with a customer-focused mindset.</li><li>
Proficiency in MS Office applications.</li><li>
Ability to multitask, prioritize responsibilities, and work efficiently under pressure.</li><li>
Strong problem-solving skills and attention to detail.</li></ul><h5 class="jobSectionHeader">
Job Conditions:</h5><ul><li>
Full-Time Position</li><li>
Sunday to Thursday</li><li>
From 7:30AM - 3:30PM</li></ul></div>

Customer Service Specialist (Packaging Field)

source kode solutions

Job TitleCustomer Service &amp; Sales Specialist &ndash; UK Market (Lahore, On‑Site) PKR 80,000&ndash;100,000 + IncentivesSalary &amp; Benefits<ul><li>PKR 80,000&ndash;100,000 per month + performance incentives</li><li>Health benefits &amp; office perks</li><li>Paid training in sales, lead generation &amp; CRM tools</li><li>Clear career path: Sales Development Rep &rarr; Account Executive &rarr; Sales Manager</li><li>Supportive, vibrant office environment (Jail Road, Lahore)</li></ul>About the RoleWe are hiring Sales Executives to join our fast‑growing team in Lahore. This is a fantastic opportunity for individuals passionate about sales, customer service, telemarketing, and business development. You will connect with UK‑based clients, generate leads, and help drive revenue growth.Key Responsibilities<ul><li>Make high‑volume outbound calls to UK prospects</li><li>Qualify leads by identifying customer needs &amp; pain points</li><li>Build and maintain client relationships through follow‑ups</li><li>Update and manage CRM systems (HubSpot, Salesforce, Zoho)</li><li>Collaborate with the sales team to achieve targets</li><li>Improve sales scripts and outreach strategies</li></ul>Requirements<ul><li>1&ndash;2 years&rsquo; experience in sales, call center, telemarketing, or business development</li><li>Excellent communication skills &amp; confidence in cold calling</li><li>Resilient, target‑driven, and positive under pressure</li><li>Familiarity with CRM tools (mandatory)</li><li>Strong organizational skills to manage high call volumes</li><li>Team player with adaptability and growth mindset</li><li>Comfortable working UK hours (2 PM &ndash; 11 PM PST)</li></ul>Job Type<ul><li>Full‑time, on‑site (Jail Road, Lahore)</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Do you have native-level or near-native English fluency?</li></ul>Experience:<ul><li>Sales/Customer Service (UK/US market): 2 years (Required)</li></ul>Work Location: In person

Customer Service & Sales Specialist – UK Market (Lahore, On‑Site) PKR 80,000–100,000 + Incentives

Guardian Industries

<div>Your Job
Guardian Glass is looking for a dedicated Claims Customer Service Specialist to join our team in 10th of Ramadan City, Sharqia, Egypt.
Our Team
You will be an integral part of our Supply Chain Department, working closely with cross-functional teams to ensure exceptional customer service and efficient claims handling.
What You Will Do
<ul><li>Follow up on open complaints with internal departments.
</li><li>Ensure decisions align with Service Level Agreements (SLAs).
</li><li>Provide excellent customer service and resolve inquiries or complaints.
</li><li>Escalate when needed.
</li><li>Maintain high customer service standards in a fast-paced environment.
</li><li>Communicate effectively across different levels and work both independently and in teams.
</li></ul>Who You Are (Basic Qualifications)
<ul><li>Bachelor's degree in business, Accounting, Finance, or another related field.
</li><li>0-1 years of experience.
</li><li>Fluent spoken and written English.
</li><li>Excellent Communication skills.
</li><li>High customer service orientation.
</li><li>Ability to work in a fast-paced, performance-based environment.
</li></ul>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
A s a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes, offices and cars and in some of the world's most iconic projects.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
#LI-AL2</div>

Claims Admin

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Customer Service & Sales Specialist – UK Market (Lahore, On‑Site) PKR 80,000–100,000 + Incentives

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