customer service specialist

Circle5

We're looking for a Customer Service Specialist who has strong communication skills and a background in healthcare or customer service. In this role, you&rsquo;ll be the first point of contact for patients, answering billing inquiries, resolving concerns with empathy, and helping ensure a smooth experience.If you&rsquo;re patient, organized, and passionate about helping others, we want to hear from you!Responsibilities:<ul><li>Answer inbound calls and respond to emails from patients about billing</li><li>Handle questions with empathy, clarity, and professionalism</li><li>Explain patient statements, balances, and insurance coverage</li><li>Set up payment plans or escalate issues to billing team as needed</li><li>Update patient records and document interactions in Athena or other PM systems</li><li>Maintain a friendly, respectful tone, even with frustrated callers</li><li>Collaborate with billing/account managers to resolve patient issues efficiently</li></ul>Requirements:<ul><li>Minimum 1 year of experience in a patient-facing or customer service role (medical billing preferred)</li><li>Strong communication skills in English (spoken and written)</li><li>Excellent listening, empathy, and problem-solving skills</li><li>Familiarity with AthenaHealth or similar billing/PM software is a big plus</li><li>Comfortable working U.S. time zone hours (Night Shift Only)</li><li>Remote work is NOT available; this is an in-office role.</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Work-life balance focus and flexible culture</li><li>Ongoing training &amp; mentorship</li><li>Growth opportunities within the company</li><li>Performance bonuses and Team Recognition</li><li>Experience letter after 12 months of service</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Specialist

Giftkarte Technologies (Pvt) Ltd

Note: This position is specifically intended for female candidates. Responsibilities: &middot; Answering or making calls and respond to customer emails. &middot; Manage and resolve customer complaints and provide product/service information to customers. &middot; Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and retention. . Determining the quickest, most effective ways to answer a client&rsquo;s or customer&rsquo;s questions. &middot; Identify and escalate priority issues and route calls to appropriate resources. &middot; Follow up customer calls where necessary. . Working with a team of CSRs to find an appropriate solution. Requirement: &middot; Proficient in relevant computer applications such as MS office and CRM software. &middot; Knowledge of customer service practices and principles. &middot; Excellent data entry and typing skills. &middot; Adaptability and strong problem solving skills. &middot; Fluency in English/Urdu. Education: Minimum GraduateWork experience: 3-4 years of experience in the same fieldJob Type: Full-timeWork Location: In person

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The Customer Service Representative will play a pivotal role in our organization by delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This position requires a proactive approach to problem-solving, as well as the capability to handle customer inquiries and complaints across multiple communication channels. The ideal candidate will possess a strong understanding of customer relationship management principles and demonstrate competency in active listening, empathy, and assertiveness to ensure customer satisfaction. Additionally, the role involves collaborating with various internal departments to ensure seamless service delivery and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.
 
 
 
 Job Requirements:
 
 
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 Bachelor's degree in Business Administration or a related field.
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 Minimum of 1 year of experience in customer service or a customer-facing role.
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 Proven track record of effectively managing customer expectations and resolving issues in a timely manner.
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 Strong familiarity with customer relationship management (CRM) systems and software.
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 Ability to work flexible hours, including evenings and weekends as needed.
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 Excellent verbal and written communication skills in Arabic and English.
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 Strong analytical skills to assess customer feedback and inform service improvements.
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 Demonstrated ability to work collaboratively in a team-oriented environment.
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 Knowledge of conflict resolution techniques and customer service best practices.
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 Capacity to handle high-stress situations and maintain composure under pressure.
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 Basic understanding of product and service offerings to provide relevant information to customers.
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 Commitment to ongoing professional development and adaptability to change.
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 </ul>
 
 
 Job Responsibilities:
 
 
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 Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of service quality.
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 Actively listen to customers to understand their needs and provide appropriate solutions or alternatives.
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 Assist in the resolution of customer complaints and follow-up to ensure satisfaction.
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 Maintain comprehensive records of customer interactions, transactions, and feedback in the CRM system.
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 Collaborate with cross-functional teams, including sales and technical support, to address customer issues and improve processes.
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 Participate in training sessions to enhance product knowledge and customer service skills.
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 Identify opportunities for process improvements and make recommendations to management to enhance service delivery.
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 Monitor customer sentiment and report recurring issues to management for strategic resolution.
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 Stay informed on company policies, procedures, and updates to accurately convey information to customers.
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 Engage in proactive outreach to customers to gather feedback and assess satisfaction.
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 </ul>
 
 
 Required Skills:
 
 
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 Excellent interpersonal skills with the ability to build rapport with diverse customers.
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 High level of emotional intelligence to empathize with customer concerns while maintaining professionalism.
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 Strong organizational skills to manage multiple customer interactions and prioritize tasks effectively.
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 Proficient computer skills, including familiarity with CRM tools and Microsoft Office Suite.
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 Ability to analyze data to identify service trends and contribute to customer-focused improvements.
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 Strong time management skills, capable of handling workload efficiently during peak hours.
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 Attention to detail to accurately capture customer interactions and manage complex requests.
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 Flexibility to adapt communication style to different customer demographics and personalities.
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 Commitment to upholding company values in every customer interaction to enhance brand loyalty.
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 Motivated team player who contributes positively to the overall work environment.
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 </ul>
 
 
 
</div>

JD.COM

<div>
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 Handling customer complaints and troubleshooting issues with products or services
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 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
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 Accessing databases to retrieve account information for customers
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 Letting customers know about additional products or services that might benefit them
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 Escalating queries and concerns when necessary
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 Updating customer records following each contact
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 Staying up to date on the latest products and services an organization provides
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 </ul>
 
 
 
 
 
 
 Skills Required :-
 
 
 
 
 1. Proficiency in English and Chinese;
 
 
 2. Customer service experience;
 
 
 3. Experience in warehousing or logistics preferred;
 
</div>

HUHTAMAKI

<div><div>Enjoy a career, packaged with care, whilst helping protect food, people and the planet
</div><div>We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
</div><div>You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
</div><div>We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
</div><h2 class="jobSectionHeader">Provides customer service to customers and sales team to develop, sell, and successfully implement solutions that will meet the client&rsquo;s needs. Supports sales and the distribution channel and manage complaints and other issues affecting customer orders.
</h2><ul><li><h2 class="jobSectionHeader">Enter and monitor customer orders in the system.
</h2></li><li><h2 class="jobSectionHeader">Ensure data accuracy in the system and follow up on updates.
</h2></li><li><h2 class="jobSectionHeader">Manage shipment processes and provide information to customers.
</h2></li><li><h2 class="jobSectionHeader">Act as the first point of contact in daily communication with customers.
</h2></li><li><h2 class="jobSectionHeader">Coordinate with relevant departments to improve business outcomes.
</h2></li><li><h2 class="jobSectionHeader">Ensure compliance with standard operating procedures.
</h2></li></ul>Join us. Help protect food, people and the planet .</div>

Concentrix

Concentrix is seeking a dedicated and professional Customer Service Representative to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the banking industry.SummaryAs a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.Responsibilities<ul><li>Handle customer inquiries and complaints via phone, email, and live chat.</li><li>Provide accurate information about our products and services.</li><li>Troubleshoot and resolve customer issues efficiently.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Collaborate with other departments to ensure customer needs are met.</li><li>Adhere to all company policies and procedures.</li></ul>Qualifications<ul><li>Proven experience of at least 6 months in a customer service role.</li><li>University graduate.</li><li>English proficiency at a B2 level or higher.</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask.</li><li>A positive attitude and a commitment to customer satisfaction.</li></ul>If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.Job Type: Full-timePay: Up to E&pound;18,950.00 per monthAbility to commute/relocate:<ul><li>Cairo: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you flexible with rotational and night/overnight shifts? (Transportation is provided)</li><li>What is your current English level? (A1-C2)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Location:<ul><li>Cairo (Required)</li></ul>

Banking Customer Service Specialist

Eurofragance SLU

<div>
 
 Why working at Eurofragance?
 
 
 
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 In Eurofragance you will be part of the exciting world of smells and fragrances.
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 You will grow and learn in a company in constant growth and expansion.
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 You will have the opportunity to develop your career working with top professionals.
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 You will be part of a Global Company with Headquarters in Spain and subsidiaries in the UAE, Singapore, Mexico, Turkey, and India among others.
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 You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.
 
 
 
 </li>
 </ul>
 We are Passion, Performance &amp; Entrepreneurship, we are Eurofragance!
 
 
 
 MISSION:
 
 
 
 As the Logistics &amp; Commercial Support Specialist, you will join our team based in Dubai with the mission to connect customer service with logistics execution in MEA. You&rsquo;ll ensure smooth deliveries, support customs and 3PL coordination, analyse operations data and drive improvements to elevate customer satisfaction across the region.
 
 
 
 Job Description
 
 
 
 
 Operational Logistics &amp; Customer Service
 
 
 
 <ul>
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 Handle order entry, delivery tracking, booking coordination with 3PL (Dubai)
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 Ensure timely and accurate customer communication
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 Solve daily logistics and service-related issues proactively
 
 
 
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 </ul>
 
 Customs &amp; Regulatory Coordination
 
 
 
 <ul>
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 Act as main point of contact for customs authorities (example: SIRA, Intertek) mainly in UAE and KSA
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 Ensure shipments comply with import/export regulations and avoid delays
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 Anticipate or solve customs blockages, coordinating with relevant parties
 
 
 
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 </ul>
 
 Digitalization &amp; Process Optimization
 
 
 
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 Serve as the SAP4HANA Logistics Key User in MEA
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 Work with customers/suppliers to simplify and digitalize delivery processes
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 Propose local solutions to improve logistics flows
 
 
 
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 </ul>
 
 Strategic Logistics Liaison
 
 
 
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 Act as a key contact with the Global Logistics Manager in HQ to execute agreed strategies in the region
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 Participate in regional logistics performance reviews with sales and customers, driving action plans
 
 
 
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 </ul>
 
 Business Analysis &amp; Reporting
 
 
 
 <ul>
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 Support the Regional CS &amp; Logistics Manager in preparing reports on Logistics performance and Cost analysis
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 Gather and organize operational KPIs to support decision-making
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 Order management analysis (MOQ, frequency of top codes, packaging, rounded qty)
 
 
 
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 </ul>
 
 WHAT DO WE OFFER?
 
 
 
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 An attractive social benefits package.
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 Be part of a multidisciplinary team.
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 Be able to develop a career path in the fragrance industry within an outstanding and diversified team.
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 Understand the business activity of a chemical company specialized in Fragrances Design and Manufacturing.
 
 
 
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 </ul>
 Requirements:
 
 
 Requirements/Experience in:
 
 
 <ul>
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 Order to Cash processes
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 Operational Analysis
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 International Trade and Customs
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 Warehouse and Logistics operations
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 Strong analytical skills and ability to interpret data.
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 Ability to work effectively in a fast-paced multi-cultural environment.
 
 
 
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 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in any discipline or related field.
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 Minimum of 3 - 5 years of experience in customer service &amp; logistics operations, preferably in MEA.
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 Knowledge of digital marketing trends and best practices.
 </li>
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 Detail-oriented with strong project management skills.
 </li>
 <li>
 Ability to multitask and prioritize workload effectively.
 </li>
 </ul>
</div>

Logistics & Customer Service Specialist MEA

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