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customer experience specialist Jobs in Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt

customer experience specialist

customer service supervisor

Abou Ghaly Motors

<div>
 
 
 Job Summary:
 
 
 
 The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 
 
 
 
 
 
 Key Responsibilities &amp; Duties
 
 
 
 
 1. Operations &amp; Service Delivery
 
 
 <ul>
 <li>
 Oversee daily operations of inbound and outbound call activities.
 </li>
 <li>
 Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
 </li>
 <li>
 Ensure agents meet performance KPIs, service quality targets, and productivity goals.
 </li>
 <li>
 Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
 </li>
 <li>
 Maintain compliance with SLAs and operational policies.
 </li>
 </ul>
 
 
 2. Quality &amp; Performance Management
 
 
 <ul>
 <li>
 Conduct regular call monitoring and quality evaluations to ensure service excellence.
 </li>
 <li>
 Identify performance gaps and develop action plans for improvement.
 </li>
 <li>
 Contribute to defining, implementing, and enhancing quality standards and service procedures.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; Coaching
 
 
 <ul>
 <li>
 Lead, motivate, and coach team members to achieve individual and team objectives.
 </li>
 <li>
 Conduct on-the-job training for new hires and continuous learning sessions for the team.
 </li>
 <li>
 Hold regular team meetings to communicate updates and align on performance expectations.
 </li>
 <li>
 Monitor agent performance and provide constructive feedback to support growth and development.
 </li>
 </ul>
 
 
 4. Communication &amp; Process Improvement
 
 
 <ul>
 <li>
 Provide management with insights on operational issues and suggest process improvements.
 </li>
 <li>
 Facilitate open communication channels between teams and management.
 </li>
 <li>
 Escalate critical issues promptly and recommend corrective actions.
 </li>
 </ul>
 
 
 5. Customer Escalations &amp; Recovery
 
 
 <ul>
 <li>
 Handle escalated customer complaints and ensure quick and effective resolution.
 </li>
 <li>
 Follow up on unresolved issues and ensure customer satisfaction.
 </li>
 </ul>
 
 
 6. Planning &amp; Reporting
 
 
 <ul>
 <li>
 Support in forecasting call volumes and workforce planning.
 </li>
 <li>
 Track daily operational metrics and prepare performance reports for management review.
 </li>
 <li>
 Contribute to the development of operational objectives and action plans.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills Required
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
 </li>
 <li>
 Proven experience managing both inbound and outbound operations.
 </li>
 </ul>
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Fluent English (spoken and written).
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving, decision-making, and analytical thinking.
 </li>
 <li>
 Proficiency in MS Office and CRM/call center software tools.
 </li>
 <li>
 Customer-oriented mindset with strong sales acumen.
 </li>
 </ul>
</div>

Customer Service Supervisor

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 Person responsible for all actions related to customer experience in the store. It aims to offer the best possible service to customers, both in the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regard to multi-channel, promoting iPod sales and Store Mode. Have good measurement of results and creates strategies in order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
 </li>
 <li>
 To ensure a high level of customer satisfaction is offered in the store.
 </li>
 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
 <li>
 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
 <li>
 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Team management experience maximizing profitability and drive sales.
 </li>
 <li>
 Knowledge of the Refunds Company Policy and best practices.
 </li>
 <li>
 Able to work with fast pace environment and fast problem solving.
 </li>
 <li>
 Management Experience in store in the areas of Training/People Management is essential.
 </li>
 <li>
 Proven record of dealing with challenging situations or customers queries.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

Amazon

<div>
 
 Description
 
 
 
 The Facilities Supervisor &ndash; Maintenance will have a significant impact on customer experience. The Facilities Supervisor &ndash; Maintenance will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet time lines. The Facilities Supervisor &ndash; Maintenance will develop plans on how to accomplish engineering departmental goals.
 
 
 Key job responsibilities
 
 
 The Facilities Supervisor &ndash; Maintenance will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Facilities Supervisor &ndash; Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the AMZL Distributions Centers. The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
 
 
 
 Responsibilities Will Include
 
 
 
 <ul>
 <li>
 To provide supervision and leadership to Maintenance Technicians
 </li>
 <li>
 To develop and deliver Preventive Maintenance programs
 </li>
 <li>
 To be experienced in installing, maintaining, and troubleshooting any of the following: relay logic, ladder diagrams, controls components, sensors &amp; scanners, motor starters, relays, limit switches, electronic sensors, servo drives, frequency inverters, linear drives, sorters, mechanical components (rolls, bearing, belts)
 </li>
 <li>
 To act as an ambassador for safety within the team and to promote safe working across the site
 </li>
 <li>
 To support technicians by motivating, providing knowledge and hands on experience
 </li>
 <li>
 To develop and maintain a good working relationship across all levels in the organization
 </li>
 <li>
 Ability to provide enriched feedback to enhance individual performance
 </li>
 <li>
 Ability to prioritize and manage resources under high pressure
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Multi skilled in either electrical or mechanical disciplines with at least 2 years&rsquo; experience.
 </li>
 <li>
 Solid foundational knowledge of PLC based controls systems and mechanical componets
 </li>
 <li>
 Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks.
 </li>
 <li>
 Understanding of OEE and equipment performance metrics.
 </li>
 <li>
 Knowledge of Statutory Compliance requirements.
 </li>
 <li>
 Experience in mentoring and developing junior technicians.
 </li>
 <li>
 Experience of contractor management.
 </li>
 <li>
 Proven ability to troubleshoot under high pressure.
 </li>
 <li>
 Ability to communicate (written &amp; verbal) in English.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Demonstrated ability to manage, lead, and influence others on the team
 </li>
 <li>
 Demonstrated ability to multi-task and prioritize many different projects and workload
 </li>
 <li>
 Experience of multi-contractor management
 </li>
 <li>
 Must be highly self-motivated and customer-centric
 </li>
 <li>
 Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians
 </li>
 <li>
 Experience with packaging machines or conveyor systems
 </li>
 <li>
 Experience in international environment
 </li>
 <li>
 Knowledge in OEE and EAM tools
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2862640
</div>

Facilities Supervisor - Maintenance Engineering

<div>
 
 Description
 
 
 
 The RME supervisor will have a significant impact on customer experience. He/She will have the ability to lead and manage external contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough time lines. The RME supervisor will develop plans on how to accomplish engineering departmental goals.
 
 
 RME supervisor job is shift base schedule in the fulfillment center.
 
 
 The RME supervisor will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the RME supervisor &ndash; Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Fulfillment Center (FC). The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Lead, support and mentor the team, ensuring they are working in a safe, standard and efficient manner.
 </li>
 <li>
 Have subject matter expertise for critical MHE and Original Equipment Manufacturer assets, and be able to build knowledge on at the introduction of new assets into the network
 </li>
 <li>
 Handle basic troubleshooting for base building systems (FA/FF - Electrical distribution -HVAC-BMS- Plumbing )
 </li>
 <li>
 Work with the team and the wider network to harness the technical expertise available and build solutions.
 </li>
 <li>
 RME supervisor is the shift base job responsible for handling breakdowns, Incident; Stakeholders conflict
 </li>
 <li>
 Support Reliability and Sr. Reliability manager with the management of budget, critical spare components, purchase orders, and change orders that are needed to complete capital projects related to critical equipment assets.
 </li>
 <li>
 Keep the APM (Asset performance management) metrics achieved and raise the bar on all performance and compliance KPIs
 </li>
 <li>
 Support the Reliability Engineering Manager as they work with the Site Safety department &amp; Site Leadership to implement, record and audit safety and statutory compliance programs to provide a safe working environment for all staff.
 </li>
 <li>
 Complete critical equipment audits and site health assessments in accordance with corporate standards and procedures
 </li>
 <li>
 Develop maintenance standards, documentation, and practices for critical assets.
 </li>
 <li>
 Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers.
 </li>
 <li>
 Ensure sufficient technical coverage is available for the shifts they own by organizing and directing the training program for the team.
 </li>
 <li>
 Organize local projects or support MENA level projects as assigned by the manager.
 </li>
 <li>
 Demonstrate practical engineering experience including a supervisory role managing people.
 </li>
 <li>
 Have and experience of automated equipment including packaging machinery, sortation and conveyor systems.
 </li>
 <li>
 Have an experience of working to appropriate health &amp; safety standards and regulations.
 </li>
 <li>
 Develop and implement vendor annual maintenance contracts AMCs with appropriate service levels for equipment.
 </li>
 <li>
 Manage a team of Maintenance Supervisors &amp; Technician&rsquo;s. Define goals, priorities, organized staff planning, staff training to ensure service levels.
 </li>
 <li>
 Keep people working in a safe environment, applying the Amazon Safety Policy and working with the Safety team to improve safety on site.
 </li>
 <li>
 Ensure That workplace/ assets are clean and in 5S
 
 
 </li>
 </ul>
 A day in the life
 
 
 <ul>
 <li>
 Daily Monitor and respond to RME customers requests through trouble ticketing system and always show customer obsession behavior.
 </li>
 <li>
 Ensure quality service received by annual maintenance contract vendor and verify that through raising any fail against the SLA (service level agreement)
 </li>
 <li>
 Supervise IFM contractor for refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts
 </li>
 <li>
 Follow up MHE (conveyors) performance &amp; OEE through SCADA system and manage technicians to reduce MHE downtime
 </li>
 <li>
 perform 2 GEMBA walk per shift according to schedule to ensure site &amp; equipment readiness
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 The Site RME team is Managing whole Building engineering and facilities related day to day issues and projects as well, including Technical services (Base Building, MHE material handling equipment, Planning and Automation) and soft services
 
 
 
 Basic Qualifications
 
 
 
 Bachelor's degree in mechanical, electrical, industrial or automation engineering, or related field
 
 
 3+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience
 
 
 3+ years of data analysis in the facilities maintenance program, specifically in asset management and spare part optimization experience
 
 
 3+ years of working with computers and Microsoft Office products and applications experience
 
 
 High school or equivalent diploma
 
 
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 Knowledge of diverse MHS, industrial mechanical and electrical systems and automation, controls and robotics systems
 
 
 Basic experience using project management software, Microsoft Office, asset management software and CAD software (AutoCAD)
 
 
 Advanced proficiency in verbal and written local language and basic proficiency in English
 
 
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 
 Preferred Qualifications
 
 
 
 3+ years of maintenance planner/scheduler working within an industrial maintenance complex, manufacturing/distribution industries, or equivalent experience
 
 
 Experience in material handling systems (MHS) installation, operation and maintenance
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2978110
</div>

RME Maintenance Engineer , Reliability Maintenance Engineering (RME)

L'Oréal

<div>
 
 Job Description:
 
 The 3PL Logistics Manager is responsible for strategically managing and overseeing all third-party logistics (3PL) operations related to warehousing, inventory management, co-packing, and distribution. This role ensures the efficient, compliant, and cost-effective flow of L'Or&eacute;al products from receipt to final delivery, aligning with the company's "Future-Fit Ready" and business growth ambitions. The manager leads a dedicated team to maintain high operational standards, foster strong 3PL partnerships, and drive continuous improvement across the logistics network.
 
 
 
 Key Accountabilities &amp; Responsibilities
 
 
 
 
 I. 3PL Relationship &amp; Performance Management:
 
 
 
 <ul>
 <li>
 Strategic Partnership: Develop and maintain a strong, collaborative, and results-oriented relationship with the 3PL provider(s).
 </li>
 <li>
 SLA &amp; KPI Management: Define, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for 3PL operations, ensuring adherence to agreed service levels, quality standards, and efficiency targets.
 </li>
 <li>
 Performance Reviews: Conduct regular business reviews with 3PL partners to assess performance, discuss improvement areas, and ensure strategic alignment.
 </li>
 <li>
 Contract Management: Oversee 3PL contract adherence, scope management, and contribute to contract negotiations and renewals.
 </li>
 <li>
 Cost Management: Monitor and control 3PL-related costs, identify cost-saving opportunities, and ensure budget compliance without compromising service quality.
 
 
 </li>
 </ul>
 
 II. Warehouse Operations &amp; Inventory Management
 
 
 
 <ul>
 <li>
 Operational Oversight: Ensure efficient and accurate inbound receiving, put-away, storage, picking, packing, and outbound dispatch processes at the 3PL warehouse(s).
 </li>
 <li>
 Inventory Accuracy: Drive initiatives and work closely with the Stock Controller to maintain high levels of inventory accuracy (cycle counting, physical inventory, discrepancy resolution).
 </li>
 <li>
 Space Optimization: Collaborate with the 3PL to optimize warehouse layout, storage utilization, and material handling processes.
 </li>
 <li>
 Product Quality &amp; Safety: Ensure compliance with L'Or&eacute;al's quality standards, safety regulations, and good manufacturing practices (GMPs) within 3PL warehouse operations.
 
 
 </li>
 </ul>
 
 III. Distribution &amp; Transportation Management
 
 
 
 <ul>
 <li>
 Last-Mile Excellence: Oversee the effective management of primary and secondary distribution channels, ensuring timely, complete, and damage-free delivery to customers.
 </li>
 <li>
 Route Optimization: Work with the 3PL and the W&amp;D Supervisor to optimize transportation routes and methods, enhancing delivery efficiency and reducing costs.
 </li>
 <li>
 Customer Service: Ensure that 3PL distribution activities meet or exceed customer service expectations, proactively addressing and resolving delivery issues.
 
 
 </li>
 </ul>
 
 IV. Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Guidance &amp; Mentorship: Lead, mentor, and develop a team of direct reports (Stock Controller, Master Data &amp; Co-packing Specialist, W&amp;D Supervisor).
 </li>
 <li>
 Performance Management: Set clear objectives, provide regular feedback, conduct performance appraisals, and support professional growth for team members.
 </li>
 <li>
 Resource Allocation: Effectively allocate team resources to maximize productivity and meet operational demands.
 
 
 </li>
 </ul>
 
 V. Data Management &amp; Co-packing
 
 
 
 <ul>
 <li>
 Master Data Integrity: Partner with the Master Data &amp; Co-packing Specialist to ensure accurate and up-to-date master data within logistics systems, crucial for seamless operations.
 </li>
 <li>
 Co-packing Management: Oversee the planning, execution, and quality control of co-packing activities performed by the 3PL, ensuring product readiness for market.
 
 
 </li>
 </ul>
 
 VI. Continuous Improvement &amp; Innovation
 
 
 
 <ul>
 <li>
 Process Optimization: Identify opportunities for process improvements, automation, and technology adoption within 3PL operations to enhance efficiency and effectiveness.
 </li>
 <li>
 Future-Fit Ready: Contribute to strategic initiatives that align 3PL operations with L'Or&eacute;al's future supply chain vision, embracing innovation and agility.
 </li>
 <li>
 Data Analysis: Utilize logistics data and analytics to gain insights, identify trends, and make data-driven decisions to optimize performance.
 
 
 </li>
 </ul>
 
 VII. Compliance, Risk &amp; Sustainability
 
 
 
 <ul>
 <li>
 Regulatory Adherence: Ensure all 3PL activities comply with local, national, and international logistics regulations, customs requirements, and L'Or&eacute;al policies.
 </li>
 <li>
 Risk Mitigation: Identify potential operational risks within 3PL processes and implement mitigation strategies.
 </li>
 <li>
 Sustainability: Champion sustainable logistics practices within the 3PL network where applicable (e.g., carbon footprint reduction, waste management).
 
 
 </li>
 </ul>
 
 VIII. Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Internal Stakeholders: Collaborate closely with Sales, Marketing, Planning, Customer Service, Regulatory, IT, and Finance teams to ensure logistics operations support overall business objectives.
 </li>
 <li>
 Business Growth Enabler: Act as a key enabler for business growth by ensuring a robust, scalable, and responsive logistics infrastructure.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Relevant qualifications in supply chain management, Logistics, Business, or a related field.
 </li>
 <li>
 5 &ndash; 7 years of experience, min 1 year in similar position.
 </li>
 <li>
 Proven experience managing 3PL relationships in FMCG or similar industry.
 </li>
 <li>
 Strong understanding of third party logistics management and temperature-sensitive products.
 </li>
 <li>
 Expertise in SAP MM and SD modules for inventory and order management.
 </li>
 <li>
 Strong Team leadership skills.
 </li>
 <li>
 Familiarity with dangerous goods classifications and handling protocols.
 </li>
 <li>
 Ability to interpret technical inventory terminology and logistics data.
 </li>
 <li>
 Track record of ensuring compliance within warehousing / 3PL management.
 </li>
 <li>
 Department: Supply Chain / Logistics Reports To: Physical distribution manager
 
 
 </li>
 </ul>
 
 Direct Reports
 
 
 
 <ul>
 <li>
 Stock Controller
 </li>
 <li>
 Master Data &amp; Co-packing Specialist
 </li>
 <li>
 Warehouse &amp; Distribution Supervisor
 </li>
 </ul>
</div>

3PL Manager (Warehouse & Distribution)

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Firefighting &amp; Dewatering Supervisor is responsible for overseeing the maintenance, inspection, and repair of all firefighting and dewatering systems across Line 3 depots and stations. This includes leading the technician team, supervising service providers, ensuring full compliance with safety regulations, and maintaining system performance and reliability. The role involves diagnosing technical issues, coordinating preventive and corrective maintenance activities, and ensuring that all works are completed according to standards and timelines. The supervisor also plays a key role in training, documentation, and responding to emergencies as required.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Team Management
 
 
 
 <ul>
 <li>
 Supervise and coordinate firefighting and dewatering technicians and assistants.
 </li>
 <li>
 Oversee service providers to ensure adherence to preventive maintenance (PM) plans.
 </li>
 <li>
 Provide technical leadership and support to the team on a shift basis.
 
 
 </li>
 </ul>
 
 Routine Maintenance &amp; Repairs
 
 
 
 <ul>
 <li>
 Supervise the maintenance of firefighting and dewatering systems as per operational standards.
 </li>
 <li>
 Ensure the availability and proper condition of maintenance tools and equipment.
 </li>
 <li>
 Diagnose failures and implement effective repair strategies.
 
 
 </li>
 </ul>
 
 Training &amp; Development
 
 
 
 <ul>
 <li>
 Deliver training on preventive and corrective maintenance procedures for firefighting systems (e.g., FM200, CO2, Foam, Sprinklers, Pumps).
 </li>
 <li>
 Train team members on fire extinguisher inspection and general safety practices.
 
 
 </li>
 </ul>
 
 System Condition Monitoring
 
 
 
 <ul>
 <li>
 Conduct performance and condition assessments of firefighting and dewatering assets.
 </li>
 <li>
 Ensure system calibration, reliability, and compliance with health and safety standards.
 
 
 </li>
 </ul>
 
 Documentation &amp; Reporting
 
 
 
 <ul>
 <li>
 Maintain accurate logs and records of maintenance, repairs, service requests, and spare parts usage.
 </li>
 <li>
 Generate reports on maintenance activities and team performance for review.
 
 
 </li>
 </ul>
 
 Customer Interaction
 
 
 
 <ul>
 <li>
 Communicate effectively with internal clients regarding service issues and recommendations.
 </li>
 <li>
 Ensure alignment with health and safety regulations and appliance standards.
 
 
 </li>
 </ul>
 
 Inspection &amp; Testing
 
 
 
 <ul>
 <li>
 Supervise subcontractors to ensure full execution of PM activities.
 </li>
 <li>
 Conduct inspections and test system functionality, including emergency features.
 
 
 </li>
 </ul>
 
 Troubleshooting &amp; Repairs
 
 
 
 <ul>
 <li>
 Identify and resolve technical issues across firefighting and dewatering systems.
 </li>
 <li>
 Replace defective components to restore full system functionality.
 
 
 </li>
 </ul>
 
 Emergency Response
 
 
 
 <ul>
 <li>
 Respond to urgent system failures and perform immediate corrective action.
 </li>
 <li>
 Provide after-hours support when required.
 
 
 </li>
 </ul>
 
 Safety Compliance
 
 
 
 <ul>
 <li>
 Enforce safety protocols during all maintenance activities.
 </li>
 <li>
 Conduct safety checks and ensure clean, organized, and hazard-free work environments.
 
 
 </li>
 </ul>
 
 General Responsibilities
 
 
 
 <ul>
 <li>
 Perform any other duties assigned in support of maintenance operations.
 </li>
 <li>
 Willingness to work across different Line 3 locations and outside regular working hours when needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Certification in firefighting, dewatering, or building maintenance is an advantage.
 </li>
 <li>
 Strong eyesight and normal color vision.
 </li>
 <li>
 Ability to use and calibrate various test instruments.
 </li>
 <li>
 Flexible to work shifts and across multiple work locations.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Solid knowledge of firefighting and dewatering systems maintenance.
 </li>
 <li>
 Familiarity with general maintenance methods and tools.
 </li>
 <li>
 Understanding of maintenance management systems (e.g., Maximo).
 </li>
 <li>
 Technical understanding of electromechanical systems.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5 - 7 years of experience as a qualified mechanical or electromechanical technician.
 </li>
 <li>
 Proven experience in maintaining firefighting and dewatering systems is highly preferred.
 </li>
 <li>
 Railway systems maintenance experience is mandatory.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Good communication and teamwork abilities.
 </li>
 <li>
 Practical problem-solving and technical reporting skills.
 </li>
 <li>
 Team-oriented with strong multitasking and organizational abilities.
 </li>
 <li>
 High attention to safety, reliability, and quality of service.
 </li>
 <li>
 Demonstrates accountability, responsibility, and initiative in day-to-day duties.
 </li>
 </ul>
</div>

Firefighting & Dewatering Supervisor

Valley Water LLC

<div>
 Receive supply orders from the Sales team.
 
 
 Review order quantities in the system to ensure product availability in warehouses
 
 
 Verify that all supply orders are approved for release by the Finance department.
 
 
 Plan, optimize, and schedule daily delivery routes for fleet and contracted vehicles, considering shipment priorities, traffic conditions, and customer locations.
 
 
 Develop routing plans based on available quantities and vehicles to ensure on-time deliveries at the lowest possible cost in coordination with the Sales team.
 
 
 Continuously improve route planning processes using performance data and analytical tools.
 
 
 Coordinate with shipping coordinators to resolve delivery-related issues.
 
 
 Track vehicle movements and proactively address delays or deviations from the delivery plan.
 
 
 Ensure receiving representatives submit delivery notes to the Finance department daily, including outsourced transport documentation.
 
 
 Ensure supply orders from Sales match sales order quantities and specifications.
 
 
 Review job orders sent to external suppliers for accurate monthly reconciliation.
 
 
 Coordinate monthly with the supervisor of Logistics
 
 
 Coordinators to confirm that shipments were dispatched through approved transport companies at agreed rates.
 
 
 Communicate daily with transport vendors to obtain competitive quotations for required quantities and delivery locations.
 
 
 Monitor transportation costs and identify opportunities for cost savings without compromising service quality.
 
 
 Maintain accurate records of route plans, delivery logs, fuel usage, and fleet performance (if applicable).
 
 
 Prepare reports on logistics KPIs and propose improvement actions to enhance efficiency and service levels.
 
 
 Support in inventory transfers between sites when necessary
 
 
 Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.
 
 
 Minimum 2&ndash;4 years of experience in logistics or transport planning roles.
 
 
 Proficiency in route planning software is a plus.
 
 
 Strong knowledge of local geography and road networks.
 
 
 Familiar with fleet management and GPS tracking system.
 
 
 Good command of MS Excel and logistics planning tools
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Logistics Specialist Last Mile

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