customer service supervisor

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
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 Coordinate with service providers regarding daily operations when applicable.
 </li>
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 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
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 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
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 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
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 Ability to work in a fast-paced, dynamic environment.
 </li>
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 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
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 Normal Working Hours 40 hours a week
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 Working Timing 8:00 AM to 4:00 PM
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 Work may require occasional weekend and/or evening work
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 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices.
 </li>
 <li>
 Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records.
 </li>
 <li>
 Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers&rsquo; inquiries and complaints raised from different channels such as telephone calls.
 </li>
 <li>
 Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue.
 </li>
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 Assists the Supervisor- Inbound/Manager in the daily operations by providing on &ldquo;Floor&rdquo; guidance, support, and monitoring to Call Center agents.
 </li>
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 Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales.
 </li>
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 Manages individual&rsquo;s/team&rsquo;s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps
 
 
 </li>
 </ul>
 Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners.
 
 
 <ul>
 <li>
 Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers&rsquo; experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales.
 </li>
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 Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division.
 </li>
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 Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational.
 </li>
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 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools; proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English &amp; Arabic Languages
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus.
 </li>
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 Knowledge in Call/Contact Center technological systems and tools.
 </li>
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 Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
 </li>
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 Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests.
 </li>
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 Capable of understanding customers&rsquo; problems and direct them in the right channel.
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 Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
 </li>
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 Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company&rsquo;s objectives.
 </li>
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 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
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 Ability to work for long working hours and under pressure.
 </li>
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 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Duty Supervisor

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
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 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
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 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
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 Execute and Participate in projects and community events and activities with minimal supervision.
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 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
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 Team Management and Support
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 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
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 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
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 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
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 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
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 Customer Centricity
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 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
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 Manage VIP Guests relationships
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 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
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 Operational Excellence
 </li>
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 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
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 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - L'Occitane (Marassi Galleria)

Hilton

<div>Front Office Supervisor
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. 
 
What will I be doing?
As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul>What are we looking for?
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a hotel environment</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Downtown Rotana

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
 </li>
 <li>
 Clean rooms and bathrooms, performing any combination of the following duties
 </li>
 <li>
 Keep fire exits and stair ways clear of any obstruction
 </li>
 <li>
 Check and report any maintenance work required immediately
 </li>
 <li>
 Pick up any litter from corridors and pathways
 </li>
 <li>
 Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
 </li>
 <li>
 Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
 </li>
 <li>
 Replenish bathroom supplies and room supplies
 </li>
 <li>
 Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
 </li>
 <li>
 Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
 </li>
 <li>
 Remove Room Service tray and trolley from guestroom and corridors
 </li>
 <li>
 Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Housekeeping Attendant

<div>Food &amp; Drinks Admin / Coordinator
The Food &amp; Drinks Admin / Coordinator provides the Food and Drinks Department with marketing and administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other admin duties.
What will I be doing?
A Food &amp; Drinks Admin / Coordinator provides the Food and Drinks Department with marketing and administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other admin duties. Specifically you will be responsible for performing the following tasks to the highest standards:<ul><li>
Opens incoming mail, dates stamps and distributes accordingly</li><li>
Sends outgoing mail, both interoffice and outside of the hotel</li><li>
Routes mail, faxes and other printed matter</li><li>
Prepares and types correspondence and fairly complex numerical/financial reports, as directed</li><li>
Prepares correspondence on behalf of F&amp;B management</li><li>
Duplicates, copies and distributes and mails material for the department/office</li><li>
Orders and maintains office supplies and equipment</li><li>
Maintains files and equipment in an orderly and professional manner</li><li>
Uses the property's email system and maintains their email box, as is policy</li><li>
Additionally this position may or may not have access and/or control over the email box of assigned supervisor(s)</li><li>
Appropriate business use of telephone and voice email system</li><li>
Greets internal and external customers in a friendly and professional manner</li><li>
Announces visitors and/or handles requests, as appropriate
</li></ul>What are we looking for?
A Food &amp; Drinks Admin / Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent verbal and written communication skills</li><li>
Excellent administration and IT skills</li><li>
Committed to delivering a high level of customer service, both internally and externally</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous administrative experience in a fast paced environment</li></ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Food & Drinks Admin / Coordinator

Leo and Loona Kids Amusment park & Resturants

Job Summary:We are seeking a highly professional and experienced Restaurant Supervisor or Assistant Manager with educational background and experience in Europe to manage restaurant operations at Leo and Loona Kids Park. The role requires excellent leadership skills to oversee daily activities, ensure safety standards, and provide exceptional customer service.Key Responsibilities:<ul><li>Manage the daily operations in the restaurant.</li><li>Ensuring extraordinary guest service by providing positive interactions with guests in a friendly and courteous manner.</li><li>Supervise the processes put in place for efficiency and make sure the desired results are achieved.</li><li>Assist other team members in a positive and professional manner.</li><li>Motivate colleagues to achieve set targets for guest satisfaction and revenues.</li><li>Proactively identify problems that could hinder the operations and take required action plans.</li><li>Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleagues relevant information in regards to the operations.</li><li>To check on set standards in relation to personal grooming, presentation of uniform, time keeping in order to ensure that the guest will leave with a favourable impression of the colleagues and facilities they had visited.</li><li>Always follow Company wardrobe and grooming guidelines</li><li>To schedule a team for selling in the park on a daily basis or as necessary in order to promote up-selling to increase revenue.</li><li>To administer all the food, paper and cash handling controls on a daily basis in order to take appropriate actions to maximize the profit margins of the outlet.</li><li>Do daily duty rosters for colleagues.</li><li>To discuss performance issues with junior colleagues motivates them to perform and document good and bad performance.</li><li>To adhere to all safety rules and regulations on the job.</li><li>To carry out any other duties required as per management.</li></ul>Requirements:<ul><li>Strong organizational and communication skills.</li><li>Fluency in English; additional languages are a plus.</li><li>Passionate about working in a child-friendly environment.</li></ul>How to ApplyEmail your CV to: GMBH@leoloona.bhLocation: BAHRAINJob Type: Full-time

F&B Supervisor - BAHRAIN

Explore 196+ Customer service supervisor in Manama Bahrain this January. Find roles across top companies and apply now to boost your career.