call center supervisor ( bahrain based) Jobs in Manama Bahrain

call center supervisor ( bahrain based)

tele-sales representative Jobs in Manama Bahrain

tele-sales representative

customer service representative Jobs in Manama Bahrain

customer service representative

customer service representative/female Jobs in Manama Bahrain

customer service representative/female

customer support associate Jobs in Manama Bahrain

customer support associate

customer service supervisor

Multi Agencies General Trading 

Main ResponsibilitiesCASH SECURITY1. To ensure all cashiers have their own personal user ID numbers &amp; passwords for securities reasons.2. Maintain daily cash flow3. Daily cash to be handled properly4. Taking approval from the store supervisor, duty manager/manager for returns/refunds from customers.5. Exchanging money with customers or giving change directly to customers without purchase is prohibited as per the company policy.6. Start and end of day procedures, change requirements counter cleaning and arrangement of counter etc.CHECK OUT1. Checking the availability of shopping bags (All sizes)2. Spots check to be done twice a day without affecting the customer flow.3. Maintain high standards of food safety &amp;hygiene4. Packing the items of the customer5. To ensure staff are scheduled according to the flow of customers during busy business hours.6. Ensure the scanning rate of cashiers is up to the standard level.7. Ensure shopping trolleys and baskets are always available for supermarkets customers.8. Ensure all customers&rsquo; complaints are handled or report to the duty manager.CASH HANDLING1. Float and safe checks are done on opening and closing and as per the requirement.2. Follow the cash office procedures and policies.DEBIT/CREDIT TRANSCATIONS1. Proper transaction of Debit and credits cards.2. Declined transactions are communicated accordingly.LEGAL RESPONSIBILITIES 1. Take the necessary actions it case of theft.2. Checking the stock availability in a weekly base.LEGAL RESPONSIBILITIES 1. Procedure in case of till snatch &amp;stolen report to the duty manager.2. Managing the proper stock availability and shrinkage of cigarettes weekly.Job Type: Full-time

Customer Service Supervisor

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
 <li>
 Coordinate with service providers regarding daily operations when applicable.
 </li>
 <li>
 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
 <li>
 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing 8:00 AM to 4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 <li>
 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - L'Occitane (Marassi Galleria)

Hawar Auto Services

Job Title: Tyre SupervisorLocation: Um Al Hassam, Manama Company: Hawar Auto Services W.L.L Job Type: Full-timeJob Summary:We are looking for a Tyre Supervisor who can efficiently manage the tyre shop&rsquo;s daily operations and handle tyre sales. The ideal candidate will oversee tyre fitting, alignment, and balancing services while driving sales, maintaining inventory, and ensuring excellent customer satisfaction.Key Responsibilities:<ul><li>Supervise all tyre-related operations including fitting, balancing, alignment, rotation, and repairs.</li><li>Manage the tyre shop team and ensure smooth daily operations.</li><li>Handle tyre sales &mdash; recommend suitable brands and types to customers based on their vehicle needs.</li><li>Monitor and maintain tyre inventory, stock levels, and reordering as needed.</li><li>Ensure proper display, pricing, and promotion of tyre products in the shop.</li><li>Provide quotations and prepare job estimates for customers.</li><li>Ensure all tyre services meet quality and safety standards.</li><li>Train tyre technicians on equipment usage and service best practices.</li><li>Communicate with workshop and management teams to coordinate workflow.</li><li>Build and maintain good relationships with suppliers and customers.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum 2-3 years of experience in tyre service supervision or automotive workshop environment.</li><li>Strong technical knowledge of tyres, balancing, alignment, and repair procedures.</li><li>Proven sales skills with the ability to meet or exceed targets.</li><li>Excellent communication, customer service, and team leadership abilities.</li><li>Strong organizational and problem-solving skills.</li><li>Ability to work independently and manage a team efficiently.</li></ul>Benefits:<ul><li>Competitive salary based on experience.</li><li>Commission/incentive structure for sales performance (if applicable).</li><li>Professional and friendly working environment.</li><li>Opportunities for growth and development.</li></ul>To Apply: Please send your updated CV to diannesorial03@gmail.com Put the subject as &ldquo;Tyre Supervisor&rdquo; For more details, contact us on WhatsApp: +973 38003086Job Types: Full-time, Permanent

Tire Technician

Single Origin

Supervisor Barista Location: Isa Town, Kingdom of BahrainAbout Us: Single Origin is an artisan bakery and caf&eacute; passionate about delivering fresh, handcrafted baked goods and specialty coffee experiences. We pride ourselves on quality, creativity, and heartfelt service, creating a welcoming space for our customers and team alike.Position Overview: We are seeking an experienced, motivated, and leadership-driven Supervisor Barista to oversee our Front of House (FOH) operations. The ideal candidate will combine a passion for specialty coffee and hospitality with strong supervisory skills, ensuring smooth daily operations, excellent customer experiences, and effective management of the FOH team. This role is the main point of contact for FOH staff and reports directly to the founder.Key Responsibilities:<ul><li>Supervise and support the FOH team, ensuring high standards of service and professionalism at all times.</li><li>Act as the first point of contact for customer feedback and complaints, resolving issues promptly and respectfully.</li><li>Oversee daily FOH operations, ensuring efficiency, cleanliness, and smooth service flow.</li><li>Assist in staff training, mentoring, and performance monitoring to build a strong and motivated team.</li><li>Handle staff scheduling and ensure adequate coverage during peak and off-peak hours.</li><li>Maintain knowledge of caf&eacute; menu, products, and seasonal offerings to support staff and assist customers.</li><li>Ensure proper use, care, and cleanliness of coffee equipment and FOH areas.</li><li>Communicate directly with the founder regarding operational updates, customer concerns, and staff performance.</li><li>Lead by example by providing excellent coffee service and hospitality.</li></ul>Requirements:<ul><li>Proven experience as a Barista with prior supervisory or team leader responsibilities.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to remain calm and solution-oriented in high-pressure situations.</li><li>Excellent customer service and conflict-resolution skills.</li><li>High attention to detail and commitment to quality.</li><li>Flexibility to work varied shifts, including weekends and evenings.</li></ul>Preferred Qualifications:<ul><li>Bahraini National, registered in MLSD or qualified to register, or transferrable work visa for expats.</li><li>Diploma or relevant hospitality training is an advantage.</li><li>Previous experience in specialty coffee shops or artisan caf&eacute;s is a must.</li></ul>What We Offer:<ul><li>Competitive salary .</li><li>Staff discounts on bakery and caf&eacute; products.</li><li>Training and leadership development opportunities.</li><li>Supportive and dynamic working environment.</li></ul>How to Apply: Interested candidates can send their CV and a brief cover letter to [hr@so-bh.com] with the subject line &ldquo;Supervisor Barista Application&rdquo;.What We Offer:<ul><li>Competitive salary and service tips.</li><li>Staff discounts on bakery and caf&eacute; products.</li><li>Training and career growth opportunities.</li><li>Positive, dynamic, and supportive work environment.</li></ul>How to Apply: Interested candidates can send their CV and a brief cover letter to [hr@so-bh.com] with the subject line &ldquo;Barista &amp; Front of House Application&rdquo;. ONLY BAHRAINIS OR EXPATS LIVING IN BAHRAINJob Type: Full-timeApplication Question(s):<ul><li>Supervised staff before and has strong personality</li></ul>Experience:<ul><li>F&amp;B: 3 years (Required)</li></ul>

Supervisor Barista & Front of House

Bukhowa Group of Companies

We are looking for a young and energetic female supervisor with experience in fast food operations such as McDonald&rsquo;s, Subway, or similar brands. The ideal candidate will lead daily restaurant operations, ensure excellent customer service, and support the team to achieve high standards of efficiency and quality.Requirements:<ul><li>Prior experience as a supervisor in fast food outlets (McDonald&rsquo;s, Subway, or similar).</li><li>Energetic, proactive, and team-oriented.</li><li>Strong communication and leadership skills.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work shifts including weekends and holidays.</li></ul>Job Type: Full-timePay: From BD350.000 per month

Supervisor- fast food

Explore 279+ Customer service supervisor in Manama Bahrain this November. Find roles across top companies and apply now to boost your career.

279 customer service supervisor jobs IN Manama Bahrain

Customer Service Supervisor

CALL CENTER SUPERVISOR ( Bahrain Based)

CALL CENTER SUPERVISOR ( Bahrain Based)

Store Supervisor - L'Occitane (Marassi Galleria)

Tire Technician

Supervisor Barista & Front of House

Supervisor- fast food