customer service supervisor

Kohl's

<div>About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You&rsquo;ll Do<ul><li>
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service</li><li>
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals</li><li>
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines</li><li>
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl&rsquo;s brand standards</li><li>
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices</li><li>
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)</li></ul>
All Supervisor roles at Kohl&rsquo;s are responsible for:<ul><li>
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture</li><li>
Exercising good judgment; taking appropriate partners as needed</li><li>
Modeling, guiding and providing direction to associates</li><li>
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues</li><li>
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing</li><li>
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention</li><li>
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty</li><li>
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results</li><li>
Accomplishing multiple tasks within established timeframes</li><li>
Training, monitoring and reinforcing company policies, procedures, standards and guidelines</li><li>
Maintaining adherence to company safety policies for the safety of all associates and customers</li><li>
Key holder responsibilities include opening and closing store processes, and providing direction to associates</li><li>
Other responsibilities as assigned</li></ul>
What Skills You Have
Required<ul><li>
Must be at least 18 years of age or older</li><li>
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals</li><li>
Strong verbal/written communication and interpersonal skills</li><li>
Flexible availability, including days, nights, weekends, and holidays</li></ul>
Preferred<ul><li>
2 years experience in retail or similar industry</li></ul> 
Pay Starts At: $18.10</div>

Full-Time Customer Service Supervisor

Blue Cross Blue Shield

<div><h1 class="jobSectionHeader">Summary
 
</h1>Oversees an area responsible for claims, appeals, and/or customer service to ensure departmental performance guarantees are met.
<h1 class="jobSectionHeader"> 
Description 
 
</h1>Logistics:
National Alliance - &ndash; one of BlueCross BlueShield's South Carolina subsidiary companies.
Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours 1130am-8pm. It may be necessary, given the business need to work occasional overtime. You will be required to travel between buildings. This role is located at on site only 4101 Percival Road, Columbia SC
What You&rsquo;ll Do:
<ul><li>Ensure prompt and accurate settlement of claims, appeals, and/or customer service inquiries. Coordinates with other areas while establishing and maintaining excellent customer relations.
</li><li>Analyze problems and concerns to make effective decisions that provide positive solutions. Make recommendations for process improvements and efficiencies for the department.
</li><li>Serves as a liaison for internal and external customers. Ensures the timely and accurate resolution of any issues and/or provides necessary training to staff as needed or requested
</li></ul>To Qualify for This Position, You'll Need the Following:
<ul><li>Required Education:
</li><li>Bachelor&rsquo;s degree
</li><li>Degree Equivalency: 4 years job related work experience OR Associate&rsquo;s and 2 years job years job related experience.
</li><li>Required Work Experience:
</li><li>2-years of claims/appeals, customer service, or call center experience
</li><li>Required Skills and Abilities:
</li><li>Strong analytical, organizational, and judgment skills.
</li><li>Excellent customer service skills.
</li><li>Ability to persuade, negotiate or influence.
</li><li>Strong oral and written communication skills.
</li><li>Strong spelling, punctuation, and grammar skills.
</li><li>Demonstrated leadership ability.
</li><li>Microsoft office proficient.
</li></ul>We Prefer You Have the Following:
<ul><li>4 years-of healthcare, customer service, or claims experience.
</li><li>Previous budget experience.
</li><li>1 year-of leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives
</li><li>Strong presentation skills.
</li><li>Basic business math skills.
</li><li>Ability to interact easily with customers, staff, and other members of the organization.
</li><li>Knowledge of the benefit plans for each group.
</li><li>Knowledge of all systems and their roles in claims adjudication.
</li><li>Strong leadership skills to direct and motivate employees.
</li><li>Knowledge of performance standards and quality assurance guidelines.
</li></ul>Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.
<ul><li>Subsidized health plans, dental and vision coverage
</li><li>401k retirement savings plan with company match
</li><li>Life Insurance
</li><li>Paid Time Off (PTO)
</li><li>On-site cafeterias and fitness centers in major locations
</li><li>Education Assistance
</li><li>Service Recognition
</li><li>National discounts to movies, theaters, zoos, theme parks and more
</li></ul>What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the required qualifications.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .
Some states have required notifications. Here's more information .</div>

Claims Customer Service Supervisor 11:30-8:00 (PB)

Hardware Resources

Customer Service Supervisor &ndash; Wolf Home ProductsAre you a natural leader with a passion for delivering exceptional customer experiences? We&rsquo;re looking for a motivated and experienced Customer Service Supervisor to lead our teams who support Wolf Home Products and North Point Cabinetry products. In this role, you&rsquo;ll oversee daily operations, coach and develop team members, and ensure our customers receive timely, empathetic, and effective assistance. If you thrive in a fast-paced environment and enjoy making a positive impact, we&rsquo;d love to hear from you!Who is Hardware Resources?Hardware Resources is an industry-leading provider of cabinet hardware, cabinet accessories and kitchen cabinets. Across our six brands (HR, North Point Cabinetry, Jeffrey Alexander, TASK, Elements, Wolf Home Products), we design, engineer, manufacture, and sell our decorative and functional hardware, cabinets, cabinet organizers, vanities, wood products, and LED lighting for the kitchen and bath. We enjoy an outstanding reputation for quality and service. Hardware Resources is headquartered in Bossier City, Louisiana, and our team members are valued and are encouraged to reach their full potential. We foster entrepreneurial spirit and imaginative teamwork with the freedom to act. Our company offers competitive wages, career growth opportunities, and a generous benefits package that includes PTO (sick time, paid vacation), holidays, 401(k), Employee Assistance Program, medical, dental, vision, and life insurance.What does a Customer Service Supervisor do?The Customer Service Supervisor leads and supports call center teams by overseeing daily operations, managing schedules, and fostering a positive work environment. They ensure high-quality customer interactions, assist with escalations, and perform CSR duties as needed. The role includes identifying training needs, maintaining accurate documentation, and supporting employee development. Supervisors communicate updates clearly, collaborate across departments, and contribute to hiring, goal-setting, and cost management. They uphold compliance standards, drive process improvements, and champion technology innovations to enhance efficiency and customer experience.Team Leadership &amp; Supervision<ul><li>Lead and manage daily operations of the call center team, including scheduling, attendance, and ensuring compliance with company policies</li><li>Foster a positive and collaborative work environment by promoting professionalism, resolving conflicts, and supporting team cohesion</li></ul>Customer Service Excellence<ul><li>Support leadership in fostering a high-quality customer service environment by ensuring staff provide positive, professional, and cooperative support throughout the customer journey</li><li>Manage daily communication channels and step in to perform CSR duties as needed, while responding promptly and professionally to complex or sensitive customer and employee situations</li></ul>Training &amp; Development<ul><li>Identify training needs and maintain accurate, up-to-date materials such as Quick Tips and Standard On-the-Job Training (SOJT) guides to support onboarding and ongoing learning</li><li>Support talent growth through coaching, performance appraisals, and ensuring staff meet expectations for professionalism, accuracy, and compliance</li></ul>Communication &amp; Collaboration<ul><li>Ensure timely and clear communication of product and process updates to both internal and external stakeholders</li><li>Collaborate across departments to enhance workflows, streamline communication, and implement effective corrective actions</li></ul>Administrative &amp; Strategic Support<ul><li>Assist with hiring, recognition, discipline, and resolving employee concerns while supporting goal setting, policy communication, and performance feedback</li><li>Contribute to managing departmental expenses and help achieve KPIs and strategic objectives</li><li>Participate in initiatives that enhance processes, customer experience, and overall organizational value</li></ul>Compliance &amp; Quality Assurance<ul><li>Use good judgment and common sense in all decision-making.</li><li>Comply with company policies and safety guidelines.</li><li>Support continuous improvement through corrective/preventative actions and customer complaint resolution.</li></ul>Technology &amp; Innovation<ul><li>Lead initiatives to implement AI-driven tools and automation within the call center to improve operational efficiency, reduce manual workload, and enhance customer experience.</li><li>Advocate for continuous innovation by staying informed on emerging technologies and recommending scalable solutions that align with organizational goals.</li></ul>Our ideal candidate will have:<ul><li>Strong multitasking and prioritization skills in a fast-paced environment, interpersonal skills</li><li>Excellent communication, problem-solving, and data entry skills</li><li>Proficiency in Microsoft Office, and experience in SAP</li><li>Basic math proficiency and fluency in English</li><li>High school diploma and at least two years&rsquo; experience in customer service or training&mdash;or an equivalent combination of education and experience</li></ul>Additional Information:<ul><li>Prolonged periods of sitting at a desk and working on a computer</li><li>Must be able to lift up to 25 pounds at times</li><li>Must be able to access all areas of the facility to determine needs</li><li>Some travel required &ndash; must provide own transportation</li><li>Occasional overnight travel required</li><li>A post &ndash; offer drug screen and background check will be performed</li></ul>FSLA Status: Salaried Exempt Location: York, PA Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Supervisor, Wolf Home Products

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
 
Job Summary: 
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (CA Employees are paid bi-weekly)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Leading a team of agents in customer service duties.</li>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.</li>
<li>Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma, GED or equivalent education.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>One year of relevant work experience in the aviation or ground handling services industry.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor - ROA

Airport Customer Service Supervisor - MSN

The Home Depot

<div>Position Purpose:
The GCC Customer Service Supervisor &ndash; CSR Team leads and develops a team of customer service associates responsible for supporting customers after the sale. This role is accountable for delivering an exceptional post‑order experience by ensuring issues related to delivery, corrections, and returns are resolved accurately, efficiently, and with genuine care.
This leader balances people‑centric leadership with strong operational execution, driving performance, quality, and accountability while building a culture rooted in our core values. The Supervisor coaches and empowers associates to deliver consistent, high‑quality solutions, reinforces ownership at every level, and remains closely engaged in both customer outcomes and associate development.
Success in this role requires additional focus on performance and growth&mdash;actively monitoring results, identifying opportunities, and holding associates accountable through timely coaching, clear expectations, and ongoing feedback. The Supervisor serves as a role model and subject matter expert in products, systems, policies, and processes, ensuring the team has the knowledge, support, and confidence to perform at a high level and contribute to long‑term customer loyalty and departmental KPIs.
By investing in people, reinforcing accountability, and consistently raising the bar, this role plays a critical part in delivering outstanding customer experiences and driving results for Global Custom Commerce.<div>
The ideal candidate will reside in the Houston, TX metro area. This position follows a Location Flex schedule, requiring 3&ndash;4 days per week onsite at the GCC Contact Center in Houston, Texas to support collaboration, coaching, and team engagement.</div>
What is GCC?
Global Custom Commerce (GCC) is a Home Depot Company dedicated exclusively to the sale of custom window covering solutions, including blinds, shades, and other made‑to‑order products. GCC plays a critical role in Home Depot&rsquo;s e‑commerce and interconnected customer experience, supporting customers through a consultative, sales‑driven model that blends product expertise, design guidance, and personalized service. Unlike a traditional contact center, GCC operates in a specialized, performance‑focused environment where customer engagement, solution‑based selling, and relationship building are central to delivering both customer satisfaction and business results. 
Key Responsibilities:<ul><li>
25% Identify associate improvement opportunities by listening to calls, reviewing key metrics, and observing behaviors on an ongoing bases</li><li>
25% Facilitate coaching/feedback sessions geared towards specific behaviors including: QA, productivity, customer service soft skills, and behaviors associated with key metrics (ex. - credits and remakes)</li><li>
20% Support associate development and engagement by conducting monthly 1:1 conversations and administering developmental blueprint conversations</li><li>
15% Collaborate with HR and leadership on performance management activities as needed, including hiring, progressive discipline, leave of absence, performance improvement plans, and attendance, and separations</li><li>
10% Act as Service SME on projects and initiatives as assigned by manager, which includes attending project meetings and speaking up as the customer service expert, completing project tasks, and cascading all relevant information to the leadership team</li><li>
5% Stay abreast of updated products and services, company policies, customer service industry trends, and best practices</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to a Manager of Customer Service.</li><li>
This position has 15 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Prior experience in a supervisory role or lead role preferred</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul>
Preferred Leadership Experience:<ul><li>
1+ years</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Demonstrate strong leadership abilities</li><li>
Action Oriented</li><li>
Ability to collaborate well with other members of leadership by exercising respectful candor and working through conflicts effectively</li><li>
Excellent Communications skills, both written and oral</li><li>
Strong computer skills including experience with Windows, Microsoft Office Suite and the Internet</li><li>
Must adhere to work schedule</li><li>
Exemplary organizational skills</li><li>
Ability to perform with minimal supervision</li><li>
Understanding of call center technologies including IVR/ACD/email systems</li></ul></div>

GCC Customer Service Supervisor - FLEX (Houston, Texas)

Airport Customer Service Supervisor (AA) - LIH

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