customer service supervisor

Intrepid

<div>As the Customer Service Supervisor, you will lead and manage our customer service operations at Al Udeid Air Base. The ideal candidate will have a strong background in inventory control, business operations, and logistics, combined with exceptional leadership and communication skills. This role is critical in ensuring efficient service delivery, maintaining operational standards, and supporting mission readiness.
<div>ESSENTIAL JOB FUNCTIONS:
 
<ul><li>Supervise and lead the customer service team, providing guidance, training, and performance management.
</li><li>Oversee and implement inventory control procedures to ensure accurate tracking, storage, and distribution of materials and supplies.
</li><li>Manage day-to-day business operations, including workflow optimization, reporting, and adherence to organizational policies.
</li><li>Coordinate with logistics teams to ensure timely and accurate delivery of supplies and services.
</li><li>Resolve escalated customer service issues promptly and professionally.
</li><li>Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
</li><li>Ensure compliance with all safety, security, and operational protocols specific to the Air Base environment.
</li><li>Develop and implement process improvements to enhance operational efficiency and customer satisfaction.
</li></ul></div><div>EDUCATION &amp; EXPERIENCE:
 
<ul><li>High School diploma or equivalent
</li><li>Minimum of 5 years of experience in inventory control, business operations, or logistics, with at least 2 years in a supervisory or leadership role.
</li><li>Strong knowledge of inventory management systems, operational procedures, and supply chain processes.
</li><li>Proficiency with Microsoft Office Suite and inventory management software.
</li></ul></div><div>ADDITIONAL REQUIREMENTS:
 
<ul><li>Must possess a valid U.S. Driver&rsquo;s License
</li><li>Possess a valid U.S. Passport (preferred)
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
</li><li>Able to obtain and maintain a valid Residency Visa for Qatar
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul> 
TRAVEL: 100%, in deployed location.
 
 
SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance. 
 
</div><div><div><div><div><div><div><div>Intrepid Acquisition Holdings, LLC
www.intrepidgs.com
Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div></div></div></div></div></div></div>

Customer Service Supervisor

ALDAR

<div>
 
 We&rsquo;re looking for a
 
 Customer Service Supervisor
 
 to lead our frontline team at
 
 Al Hamra Mall, Ras Al Khaimah
 
 and elevate the guest experience across the mall.
 
 
 The role includes supervising staff, managing performance, handling escalated customer concerns, overseeing Aldar Gift Card operations, coordinating with other departments, and maintaining a safe and professional environment.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Performance
 
 
 <ul>
 <li>
 Lead daily briefings to update and align the team.
 </li>
 <li>
 Provide training, coaching, and performance feedback.
 </li>
 <li>
 Monitor team performance and arrange refreshers as needed.
 </li>
 <li>
 Motivate staff to maintain professionalism and customer focus.
 </li>
 </ul>
 
 
 Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 Ensure service standards across cleanliness, security, parking, valet, concierge, and guest services.
 </li>
 <li>
 Implement mystery shopper programs, customer journey mapping, and feedback loops.
 </li>
 <li>
 Monitor operational performance and resolve service gaps promptly.
 </li>
 </ul>
 
 
 Daily Tasks
 
 
 <ul>
 <li>
 Review emails, customer inquiries, and complaints.
 </li>
 <li>
 Monitor complaint channels and ensure timely resolution.
 </li>
 <li>
 Conduct daily gift card sales reconciliation and report to finance.
 </li>
 <li>
 Visit customer service desks to support staff and operations.
 </li>
 <li>
 Provide short operational briefings and escalate unresolved matters.
 </li>
 </ul>
 
 
 Reporting &amp; Administration
 
 
 <ul>
 <li>
 Prepare daily, weekly, and monthly reports on inquiries, complaints, and gift card sales.
 </li>
 <li>
 Maintain updated store lists (trading, closed, or under renovation).
 </li>
 </ul>
 
 
 Gift Card &amp; Financial Responsibilities
 
 
 <ul>
 <li>
 Oversee Aldar Gift Card operations, including reconciliation and reporting.
 </li>
 <li>
 Ensure proper cash handling procedures.
 </li>
 <li>
 Coordinate with Finance and corporate clients regarding bulk gift card requests.
 </li>
 </ul>
 
 
 Collaboration
 
 
 <ul>
 <li>
 Work with cross-functional teams to support mall events, activations, and campaigns.
 </li>
 </ul>
 
 
 Key Result Areas
 
 
 <ul>
 <li>
 Customer Satisfaction: NPS, CSAT, Mystery Shopper results, and complaint resolution quality.
 </li>
 <li>
 Service Operations &amp; Compliance: SOP adherence and audit results.
 </li>
 <li>
 Team Performance &amp; Capability: Training completion, engagement, and service recovery.
 </li>
 <li>
 Financial &amp; Gift Card Management: Accuracy, timely reporting, and corporate client coordination.
 </li>
 <li>
 Reporting: Timely and accurate reporting of inquiries, complaints, and sales.
 </li>
 </ul>
 
 
 Qualifications / Skills
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 6 years in customer experience, hospitality, retail, or destination management.
 </li>
 <li>
 
 Managerial Experience:
 
 Minimum 3 years in a supervisory role.
 </li>
 <li>
 
 Field Experience:
 
 Retail, shopping malls, hospitality, luxury service environments, or airport/transport CX.
 </li>
 <li>
 
 Skills:
 
 Service design, customer journey mapping, team leadership, budget management, stakeholder influence, tech-enabled CX tools.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Hospitality, Marketing, or Customer Experience Design.
 </li>
 </ul>
 
 
</div>

Customer Service Supervisor_Aldar Retail Management

<div>
 
 We are looking for an experienced and customer-focused
 
 Customer Service Supervisor
 
 to oversee the day-to-day operations of the Customer Service team at
 
 Al Hamra Mall
 
 . This role is key to delivering exceptional guest experiences, supervising team performance, handling escalated concerns, and ensuring smooth operations across guest services and Aldar Gift Card activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Team Supervisory
 
 
 <ul>
 <li>
 Lead daily team briefings to align on priorities, updates, and service expectations.
 </li>
 <li>
 Provide on-the-job training, coaching, and clear instructions to customer service staff.
 </li>
 <li>
 Monitor team performance, identify training needs, and arrange refresher sessions (quarterly or ad hoc).
 </li>
 <li>
 Motivate the team to maintain a professional, service-oriented mindset.
 </li>
 <li>
 Ensure fair task delegation, conduct feedback sessions, and support.
 </li>
 </ul>
 
 
 Service Delivery
 
 
 <ul>
 <li>
 Support and uphold service standards across guest services, concierge, valet, parking, cleanliness, and security.
 </li>
 <li>
 Implement mystery shopper programs, customer journey mapping, and feedback mechanisms to drive service improvement.
 </li>
 <li>
 Monitor real-time operations and act promptly to resolve service gaps or guest concerns.
 </li>
 </ul>
 
 
 Daily Operations
 
 
 <ul>
 <li>
 Review and prioritize customer inquiries, complaints, and internal communications.
 </li>
 <li>
 Ensure timely follow-up and resolution of customer complaints across all channels.
 </li>
 <li>
 Conduct daily reconciliation of Aldar Gift Card sales and coordinate with Finance and relevant teams.
 </li>
 <li>
 Visit customer service desks regularly to address operational and staffing needs.
 </li>
 <li>
 Maintain clear communication with internal stakeholders and escalate unresolved matters when required.
 </li>
 </ul>
 
 
 Reporting &amp; Administration
 
 
 <ul>
 <li>
 Prepare and submit daily, weekly, and monthly reports on customer inquiries, complaints, and gift card sales.
 </li>
 <li>
 Maintain accurate and up-to-date store lists (trading, closed, or under renovation).
 </li>
 <li>
 Escalate key feedback, trends, and operational risks to line management.
 </li>
 <li>
 Ensure accurate documentation and timely submission of all reports.
 </li>
 </ul>
 
 
 Gift Card &amp; Financial Responsibilities
 
 
 <ul>
 <li>
 Oversee Aldar Gift Card operations, including daily sales counts, reconciliation, and reporting.
 </li>
 <li>
 Ensure strict compliance with cash-handling procedures.
 </li>
 <li>
 Coordinate with Finance, Aldar Gift Card, and Darna teams for merchant updates and reporting.
 </li>
 <li>
 Liaise with corporate clients for bulk gift card requests.
 </li>
 </ul>
 
 
 Stakeholder Engagement
 
 
 <ul>
 <li>
 Work closely with Leasing, Property Management, retailers, and government &amp; tourism entities.
 </li>
 <li>
 Support mall events, activations, and campaigns as required.
 </li>
 <li>
 Build strong working relationships across departments and external stakeholders.
 </li>
 </ul>
 
 
 Performance Indicators
 
 
 <ul>
 <li>
 Customer satisfaction (NPS, CSAT, mystery shopper results).
 </li>
 <li>
 Complaint resolution quality and turnaround time.
 </li>
 <li>
 Compliance with SOPs and Aldar CX standards.
 </li>
 <li>
 Team engagement, training completion, and service recovery performance.
 </li>
 <li>
 Accuracy of gift card reconciliation and reporting.
 </li>
 <li>
 Quality and timeliness of operational reports.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 6 years
 
 of progressive experience in customer experience, hospitality, retail, or destination management.
 </li>
 <li>
 At least
 
 3 years
 
 in a supervisory or managerial role.
 </li>
 <li>
 Experience within shopping malls, retail environments, hospitality, luxury service, or airport/transport CX is preferred.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Hospitality, Marketing, or Customer Experience Design.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Service design and customer journey mapping expertise.
 </li>
 <li>
 Excellent communication, problem-solving, and conflict-management skills.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple priorities.
 </li>
 <li>
 Proficiency in CX tools and data-driven reporting.
 </li>
 </ul>
 
 
 Additional Information
 
 
 <ul>
 <li>
 Based at
 
 Al Hamra Mall, Ras Al Khaimah
 
 .
 </li>
 <li>
 Role requires presence during operational hours, weekends, and key seasonal activations as required.
 </li>
 </ul>
 
 
</div>

Customer Service Supervisor - Aldar Retail Management

Versant Health

Supervisor, Customer Service
 
Supervisor, Customer Service
 
Who are we?
 Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
 
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
 
See how you can make a difference with the support of strong leadership and a team environment.
 
See Everything, Be Anything™.
 
What are we looking for?
 The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff as well as inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team. The Customer Service Supervisor will also take escalated phone calls, direct processes, and coach Customer Service Associates for optimal efficiency in the Customer Service Department.
 The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved.
 
Where you will have an impact
 <ul>
<li>Assist with the planning and implementation of call center strategy</li>
<li>Assist with hiring and onboarding new call center employees</li>
<li>Ensure a friendly and motivating work environment</li>
<li>Ensure adherence to company’s policies and procedures, including but not limited to schedule adherence and timecard maintenance.</li>
<li>Keep the management team informed of recurring issues and problems</li>
<li>Prepare client ready and departmental reports</li>
<li>Assist in the formulation of targets for individuals and teams</li>
<li>Answering questions from staff and providing guidance and feedback</li>
<li>Coach and develop Customer Service Associates</li>
<li>Excellent communication and written skills</li>
<li>Provide recommendations for improvement to call flow, scripting, and training</li>
<li>Work in conjunction with the Quality Department to identify areas of development for CSA not meeting QA standards and those in need of coaching</li>
<li>Phone interaction with members, providers, and other external and internal constituents</li>
<li>Complete other duties as assigned that fall within the scope of delivery of good customer service</li>
<li>Other duties as assigned</li>
</ul>
What’s necessary to do the job?
 <ul>
<li>High School Diploma or equivalent. Bachelor’s degree in business or equivalent work experience preferred</li>
<li>Minimum Three (3) years of experience working in an inbound customer care or call center environment</li>
<li>Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred</li>
<li>Proficiency in Microsoft Office</li>
<li>Experience in the vision insurance industry is preferred</li>
</ul>
HIPAA & Security Requirements
 All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
 
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
 
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Supervisor, Customer Service_OPS

Orta Anadolu

The Front Desk Supervisor is responsible for overseeing the daily front desk operations of the residential property, ensuring residents and visitors receive professional and courteous service. The role includes supervising front desk staff, maintaining security procedures, and ensuring smooth communication between residents and property management.Key Responsibilities:<ul><li>Supervise front desk staff and manage shift schedules</li><li>Ensure residents and visitors are greeted and assisted in a professional manner</li><li>Monitor visitor access and maintain security procedures</li><li>Handle resident inquiries, requests, and complaints promptly</li><li>Coordinate with maintenance and housekeeping teams for service requests</li><li>Maintain records of visitors, deliveries, and resident communications</li><li>Ensure proper handling of keys, access cards, and parking permits</li><li>Prepare daily reports and update management on operational matters</li><li>Train new front desk team members</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul>Requirements:<ul><li>Diploma or relevant qualification preferred</li><li>Previous experience in residential property, hospitality, or customer service</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to handle situations calmly and professionally</li><li>Willingness to work shifts, including weekends and holidays</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Hospitality? Yes or No. If yes, how many years.</li></ul>Experience:<ul><li>Front Desk Supervisor: 3 years (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Front Desk Supevisor

Lowe's Home Improvement

<div><div>What You Will Do
 
All Lowe&rsquo;s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: 
<ul><li>Providing resources and tools to support those directly helping customers provide the best service.</li><li>Assisting with down stocking and area recovery as well as providing input into merchandising decisions.</li><li>Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.</li></ul>
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). 
 
The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. 
In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). 
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets. 
 
What We're Looking For 
<ul><li>Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.</li><li>Requires morning, afternoon and evening availability any day of the week.</li><li>Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.</li><li>Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.</li></ul> 

What You Need To Succeed 
Minimum Qualifications 
<ul><li>High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.</li><li>1 year of experience in customer service.</li><li>1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).</li><li>Experience providing direction or supervision to teams (with or without direct report responsibility).</li><li>Experience supporting or participating in the process of training, mentoring and developing associates.</li><li>Experience working cross-functionally.</li><li>Experience Using Microsoft Office Suite.</li><li>Ability to obtain sales related licensure or registration as may be required by law.</li></ul> 

Preferred Qualifications 
<ul><li>3 years of retail customer service experience.</li><li>3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).</li><li>Experience in a leadership role with direct report responsibility.</li><li>Experience working in the home improvement retail sector.</li><li>Experience working in a fast paced, dynamic retail environment.</li><li>Experience in key carrying role with manager-on-duty responsibilities.</li><li>Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).</li></ul></div>
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Sales Floor Dept Supervisor - Inside/Outside Garden and Lawn

Sales Floor Dept Supervisor - Electrical - Plumbing

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