customer service supervisor

LifePath Systems

<div>The BH Customer Service Supervisor oversees assigned customer service representative team in serving individuals enrolled in behavioral health services. This position will serve as the Customer Service expert for individuals served by the Customer Service Representative teams. The BH Customer Service Supervisor is responsible for ensuring workforce members are trained and supported and demonstrate competencies to provide person-centered assistance and support. This role requires consistency in leading and adhering to policies, procedures, and processes in a constantly changing and busy environment with accuracy, attention to details, flexibility, initiative and a proactive approach to duties and responsibilities while working with the individuals in services, clinical teams, and workforce members. The supervisor must demonstrate a positive attitude, considerable latitude for independent judgment, professional ethics under limited supervision, and appearance and conduct in alignment with the LifePath Code of Conduct. All interactions with individuals in services and other LifePath staff are conducted in a person-centered and trauma-informed approach. The position will work closely with BH leadership to establish and implement workflows and processes to ensure consistency and accuracy of services provided across the Customer Service teams. Under the direction of the Manager&mdash;BH Support Services, the BH Customer Service Supervisor works closely with division leadership to ensure integrity of customer support services and provides division-wide guidance for changes and process improvement. This position, in collaboration with the Manager &ndash; BH Support Services will ensure all positions are filled, center-required trainings for self and assigned team are completed, personnel actions are reviewed and addressed in a timely manner according to Policy and Procedure, and timesheets and PTO are approved.
The BH Customer Service Supervisor responsibilities include but are not limited to:
<ul><li>Working with the Manager-BH Support Services to establish staff schedules and ensure adequate staff coverage during business hours.</li><li>
Training new Clinic and Intake CSR&rsquo; and/or Call Center CSRs.
</li><li>Posting payments, balancing cash drawers daily, and submitting reports to BH Manager-Support Services.
</li><li>Generating/sending links for remote and in-house provider telehealth appointments as needed</li><li>
Assisting with the resolution of client and/or staff concerns/complaints.
</li><li>Monitoring inventory of office and kitchen supplies and submitting orders within budget as requested.</li><li>
Verifying accuracy, integrity, and legitimacy of submitted documents and scanning documents into charts.
</li><li>Distributing BH Department mail to appropriate staff/groups.</li><li>
Guiding and supporting CSRs through escalated/crisis engagements and responding to such as warranted.</li><li>
Managing all front-end support staff duties and serving as back-up as needed. Front end duties include but are not limited to: Incoming/outgoing calls, front desk check-in/-out, collection of client payments, scheduling appointments, responding to CSR email requests, providing, data entry, providing documents to individuals as requested via secured email, assisting with completion of various requests such as Medical Records, Release of Information, and Change of Provider, completing CSR intake process duties.</li><li>
Performing other duties as assigned to meet program needs.</li></ul>
Position will be primarily in McKinney with focus on the Clinic Front Offices at Heritage and Bloomdale. May assist as needed in a supervisory role with the Plano Clinic and Call Center CSR teams. May travel between Plano and McKinney locations. Will cover early/late shifts as needed to maintain Front Office coverage.
Education, Training, &amp; Experience (including licensure &amp; certification)<ul><li>
High School Diploma or general education degree (GED) with at least 3 years experience working in a medical office, agency, or hospital with knowledge of scheduling, data entry, and general office management experience in general office duties;</li><li>
At least one-year clinical experience in a community mental health setting;</li><li>
At least one year experience in training, supervision, and/or support.</li></ul>
Knowledge, Skills, &amp; Abilities<ul><li>
Must be professional and knowledgeable of customer service skills.</li><li>
Ability to respond to individuals with patience, empathy, and understanding.</li><li>
Excellent verbal and written communication skills.</li><li>
Skill in the operation of computers and applicable computer software.</li><li>
Ability to organize one&rsquo;s time and prioritize responsibilities.</li><li>
Ability to work with multi-disciplinary teams/departments.</li><li>
Flexible and willing to handle a variety of tasks.</li><li>
Ability to think clearly and logically.</li></ul></div>

BH Customer Service Supervisor

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
 
Job Summary: 
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (CA Employees are paid bi-weekly)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Leading a team of agents in customer service duties.</li>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.</li>
<li>Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma, GED or equivalent education.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>One year of relevant work experience in the aviation or ground handling services industry.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor - ROA

Airport Customer Service Supervisor - MSN

Noir KSA

Position: Customer Service Supervisor (Restaurant in Riyadh, Saudi Arabia)Salary: SAR 3,500 to SAR 4,000 with FREE shared room, transport, and 1 duty meal.Location: Riyadh, Saudi ArabiaJob Summary: We are seeking a highly presentable and professional guest experience expert to join our team at Noir Cafe, a high-end cafe in Laysen Valley. The ideal candidate will possess excellent communication skills in both Arabic and English, while providing a warm welcome to create an exceptional first impression for our guests.Key Responsibilities:<ul><li>Lead and supervise a team of receptionists</li><li>Greet guests warmly upon arrival, offering a personalized and hospitable welcome.</li><li>Manage reservations efficiently, handle seating arrangements, and provide accurate menu details and wait-time estimates.</li><li>Answer incoming calls professionally, take detailed messages, and direct inquiries appropriately.</li><li>Maintain an organized and tidy reception area.</li><li>Collaborate with the waitstaff to ensure a seamless dining experience and efficient table turnover.</li><li>Assist with special events and occasional administrative tasks, as needed.</li></ul>Qualifications:<ul><li>Strong communication skills.</li><li>Warm, friendly, and highly presentable demeanor.</li><li>Exceptional interpersonal and customer service skills.</li><li>Ability to multitask and stay organized in a fast-paced environment.</li><li>Demonstrated professionalism and reliability.</li><li>Experience in a hospitality or customer-facing role is preferred.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>In which city and country are you currently located?</li><li>From which country are you? Nationality)</li><li>How old are you?</li><li>What is your height? (in cm)</li><li>Are you aware that this recruitment is for Riyadh, Saudi Arabia? Yes or No?</li><li>If you are hired for this role, after how many day before you can join our company?</li><li>IMPORTANT: For faster processing of your application, please make sure that you have a photo in your CV here.</li></ul>Work Location: In person

Customer Service Supervisor - FEMALE ONLY (Restaurant in Riyadh)

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor - MYR Frontier

Airport Customer Service Supervisor - MYR Breeze

Airport Ramp/Customer Service Supervisor FT - CAK

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