customer service supervisor

Hidayet Trading LLC

<div></div><div><div><h3 class="jobSectionHeader"><b>Job Summary</b></h3>
<p>
Manage the direct reports to ensure efficient handling of administrative functions related to operations. Customer support officer for all key accounts.</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Streamline the operational admin processes and look for continuous improvement</li>
<li>Liaise with all the supporting function (IT/Finance/HR etc) for operations related matters</li>
<li>Plan the manpower accurately in coordination with project lead and update the operations master database</li>
<li>Communicate effectively with the Camp Boss / Supervisors to ensure technicians are mobilized to project site and that all time sheets/leave applications and other forms are submitted in a timely manner</li>
<li>Submit the monthly attendance report and OT details to HR in a timely manner</li>
<li>Organize NOC/special pass/certification requirement, etc. by liaising with the respective supporting functions and clients</li>
<li>Manage the direct reports to ensure the smooth functioning of operations administrative activities</li>
<li>Provide key customers with timely updates and handle all queries with high standards of professionalism</li>
<li>Closely work with project lead /supervisors to ensure technicians scheduling/deployment to site is carried out in the most effective/timely way</li>
<li>Organize project kick off meeting for new projects and conduct weekly meetings to discuss the status of ongoing projects</li>
<li>Prepare and submit the Bi-Weekly report on projection of standby technicians to the sales team for effective selling of labour hours and improved utilization</li>
<li>Develop/Implement effective technicians leave planning tool and maintain leave calendar</li>
<li>Refine all the existing Operational administrative templates and develop new ones as required</li>
<li>Work closely with QHSE and various divisions in effective handling of internal/external audits</li>
<li>Work closely with stores and purchase dept to establish standard contracts for consumables and frequently required PPEs</li>
<li>Come up with new ways of capturing project data and effectively tracing the profitability</li>
<li>Prepare effective schedule of drivers to ensure transportation of technicians are carried out in timely manner</li>
<li>Coordinate with stores for project mobilization &amp; de-mobilization</li>
<li>Maintain details of leased vehicles and ensure renewal of petrol card etc on timely manner</li>
<li>Monitor optimal usage of leased vehicles</li>
<li>Prepare and submit the departmental operational KPI monthly report to the operations manager</li>
<li>Ensure all necessary documentations are carried out as per the company policy/customer requirement</li>
<li>Assist in the yearly performance management system</li>
<li>Manage the development of direct reports and monitor their individual performance</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li> Minimum 5 years of experience in managing administration tasks</li>
<li>Effectively managed a team size of 2 to 3</li>
<li>Prior experience in handling customer</li>
<li>High proficient in using excel</li></ul></div></div>
<br><ul><li><b>Company: </b>Hidayet Trading LLC</li>
<li><b>Employment Type: </b>Full Time</li>
<li><b>Experience: </b>5 Years
</li><li><b>Job Type: </b>Admin</li></ul>

Customer Service & Admin Supervisor - Operations

eClerx

<div><h1 class="jobSectionHeader"><b>Operations Supervisor
</b></h1><p><b>Location: </b>Cairo, Egypt (on-site) <b>Employment type: </b>Full-time
</p><p></p><h2 class="jobSectionHeader"><b>About the role
</b></h2><p>We're hiring an <b>Operations Supervisor </b>to lead a team of customer service representatives in our contact-centre operations. You'll be responsible for your team's daily performance, coaching, and delivery against targets &mdash; keeping service quality high while supporting and developing your people.
</p><p></p><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><ul><li>Lead, supervise, and motivate a team of customer service representatives.
</li><li>Monitor daily performance against KPIs and SLAs (quality, productivity, customer satisfaction, attendance/adherence).
</li><li>Coach and give regular feedback to help team members improve and grow.
</li><li>Manage shift schedules, attendance, and real-time coverage.
</li><li>Handle escalations and support agents on complex customer issues.
</li><li>Run team huddles and one-on-ones, and conduct performance reviews.
</li><li>Track and report team metrics to management.
</li><li>Ensure the team follows processes, quality standards, and company policies.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Requirements
</b></h2><ul><li>2+ years' experience in a contact-centre / BPO environment, including team-lead or supervisory experience.
</li><li>Strong English communication skills (CEFR B2 or above).
</li><li>Solid people-management and coaching skills.
</li><li>Good understanding of contact-centre KPIs and performance management.
</li><li>Comfortable working on-site in rotational shifts.
</li><li>Strong organisation, problem-solving, and reporting skills.
</li><li>Bachelor's degree preferred.
</li></ul><p></p><h2 class="jobSectionHeader"><b>What we offer
</b></h2><ul><li>A leadership role with real impact on team performance and growth.
</li><li>Competitive salary plus performance incentives.
</li><li>Career-development and progression opportunities.
</li><li>A supportive, fast-paced work environment.
</li><li><i>(Add transportation, medical insurance, or other benefits as applicable.)</i></li></ul></div>

Associate Process Manager

Transworld Associates Pvt. Ltd

<p>We are hiring <b>Team Lead-Call Care Center</b></p><ul><li>To effectively build call center culture, the supervisor is responsible for &ldquo;on-the-floor&rdquo; activities and must be available to assist agents while they are &ldquo;on-the-floor.&rdquo;</li><li>Lead a team to deliver exceptional customer services.</li><li>Lead process improvements / operational fixes to enhance customer experience.</li><li>Measuring resource performance and ensuring optimum productivity level of each team member.</li><li>Creating effective coordination with team members to keep them engaged &amp; intact with team deliverables.</li><li>On call escalations handling for better customer experience.</li><li>Coaches, counsels, and disciplines employees, Motivate and encourage agents through positive communication and feedback.</li><li>Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.</li><li>Contributes to team effort by accomplishing related results as needed</li><li>Perform all other duties and tasks as assigned by line manager</li></ul><p><b>Required Skills:</b></p><ul><li>Proficient in English; Good knowledge of additional languages will be a definite plus</li><li>Working knowledge of MS Office</li><li>Tech savvy with knowledge of call center equipment and relevant computer programs</li><li>Knowledge of performance evaluation procedures</li><li>Outstanding communication and negotiation abilities</li><li>A results-oriented approach</li><li>Excellent organizational and leadership skills</li><li>Ability to work under pressure</li></ul><p><b>Education &amp; Experience:</b></p><ul><li>Master&rsquo;s degree holder Preferable bachelor&rsquo;s degree holder</li><li>Proven experience as call center supervisor or similar supervisory position</li><li>Experience in customer service is essential</li></ul><p><b>Location:</b></p><p>Quaid-e-Azam Industrial Estate Kot Lakhpat, Lahore.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What's your current salary Package?</li><li>What's your expected salary Package?</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Team Lead- Call Center

New York Sports Club and Our Family of Brands

<div><p>New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to &ldquo;Improve Lives Through Fitness&rdquo;. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.</p>
<p>
</p><p><b>ROLES AND RESPONSIBILITIES</b>
</p><p></p><p>The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned.</p>
<p>
</p><p><b>CUSTOMER SERVICE
</b></p><p></p><ul><li>Promote, maintain, and protect the customer experience by developing Service &amp; Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.
</li><li>Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
</li><li>Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.
</li><li>Navigate basic questions about membership, services, and billing inquiries.</li></ul>
<p>
</p><p><b>PERFORMANCE MANAGEMENT</b></p>
<p>
</p><ul><li>Hold yourself and the SSR team accountable to high standards of operational excellence.
</li><li>Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.
</li><li>Willingness to have courageous conversations with team members as needed in accordance with company policy.
</li><li>Exhibit the ability to lead and inspire cooperation and influence behavior.</li></ul>
<p>
</p><p><b>EMPLOYEE RECRUITMENT AND DEVELOPMENT</b></p>
<p>
</p><ul><li>Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.
</li><li>Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey.</li></ul>
<p>
</p><p><b>CLUB OPERATIONS</b></p>
<p>
</p><ul><li>Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8&rsquo;s are completed daily.
</li><li>Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
</li><li>Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.
</li><li>Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.
</li><li>Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
</li><li>Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).
</li><li>Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.
</li><li>Be available to SSRs to address questions and concerns in partnership with the GM/AGM.
</li><li>Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.
</li><li>Always report to work on time and in proper uniform to best represent the brand.
</li></ul><p></p><p><b>COMMUNICATION</b></p>
<p>
</p><ul><li>Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).
</li><li>Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.
</li><li>Contact prospective members and member referrals via call drives to help them begin their fitness journey with us.</li></ul>
<p>
</p><p><b>PRODUCT KNOWLEDGE</b></p>
<p>
</p><ul><li>Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
</li><li>Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency.</li></ul>
<p>
</p><p><b>PROBLEM SOLVING</b></p>
<p>
</p><ul><li>Work to resolve issues that affect the service, efficiency, and productivity of the club.
</li><li>Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.
</li><li>Partner with management team to identify and remove barriers to drive results.
</li></ul><p></p><p><b>POSITION REQUIREMENTS &amp; EXPERIENCE
</b></p><p></p><ul><li>2-3 years of face-to-face customer service experience.
</li><li>At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
</li><li>Child &amp; Adult AED/CPR certified.
</li><li>Ability to learn and maximize our POS/timekeeping/membership systems.
</li><li>Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.
</li><li>Successful track record of working in a team-oriented environment.
</li><li>Ability to handle challenging member issues with patience, tact, and the utmost professionalism.
</li><li>A sense of urgency regarding customer service and sales results.
</li><li>Demonstrated communication and interpersonal skills.
</li><li>Highly organized with detail-orientation and proven follow-up skills.
</li><li>Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.
</li><li>Prolonged periods of standing at the Welcome Desk and working on a computer.
</li><li>Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company.</li></ul>
<p>
</p><p><b>SCHEDULING REQUIREMENTS</b></p>
<p>
</p><p>Due to the nature of the business, NYSC has specific scheduling guidelines for this position.</p>
<ul><li>
This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.</li><li><b>
Prescribed Schedule Requirement</b>: This role operates on a prescribed schedule that is essential for effective business planning and team coverage. Candidates must be able to consistently work the scheduled days and hours as outlined.</li><li><b>
Schedule Variability Notice</b>: While schedules are prescribed, they may be adjusted as needed due to training, business and operational requirements, including temporary changes to club hours, coverage needs, or vacancies.</li><li><b>
Full-Time Position</b>: This is a full-time role scheduled for 40 hours per week, typically worked as 9-hour days including a 1-hour unpaid break. Start and end times may vary slightly based on actual club operating hours. Club operating hours are available on our company website.</li><li><b>
Front Desk Supervisor (Opening) Position Schedule</b>
<ul><li>Monday&ndash;Thursday: Opening</li><li>
Friday-Sunday: Opening (1 additional day)</li><li>
Opening roles are scheduled 15 minutes prior to the posted club operation hours.</li><li>
Start times can range from 4:45 AM - 7:45 AM depending on the day of week and actual club operating hours.</li></ul>
</li><li><b>Front Desk Supervisor (Closing) Position Schedule</b>
<ul><li>Monday&ndash;Thursday: Closing</li><li>
Friday-Sunday: Closing (1 additional day)</li><li>
Closing roles are scheduled 15 minutes after the posted club operation hours.</li><li>
Shift end times can range from 5:15 Pm &ndash; 11:15 PM depending on the day of week and actual club operating hours.</li></ul></li></ul><br>
<p></p>
<p><b>
JOIN OUR TALENT COMMUNITY</b>
</p><p>At NYSC, we're always looking for passionate, talented individuals to join our team. Many of our job postings are evergreen positions, allowing us to connect with exceptional candidates for opportunities that may be available now or in the near future. If your skills and experience are a match, a member of our recruiting team will reach out as opportunities become available. We encourage you to apply and stay connected with us!</p></div>

Front Desk Supervisor (Opening)

Jushi

<div><div>Want to make a meaningful difference in peoples&rsquo; lives while earning a competitive salary? At Jushi Holdings Inc. &rdquo;) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Shift Supervisor will partner with the Dispensary Manager to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Shift Supervisor will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Shift Supervisor should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.</div>
<h3 class="jobSectionHeader"><b>WHAT YOU WILL DO</b></h3><ul><li>
Follow and uphold established policies for sales and customer service to ensure customer satisfaction</li><li>
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team</li><li>
Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager</li><li>
Assist Patient Care Specialists in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently</li><li>
Receive new deliveries in Inventory Room and ensure all manifests are accurate and compliant to map deliveries in MJ Freeway. Report any delivery discrepencies immediately to G/P &amp; Inventory Manager to rectify.</li><li>
Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:</li><li>
Correct cash handling and discount application</li><li>
Verification of proper paperwork, documentation, and ID for patients</li><li>
Security measures and safety compliance</li><li>
Maintenance of an organized and clean store</li><li>
Support of open communication with the management team and other coworkers</li><li>
Reporting of team member issues or patient situations</li><li>
End of day daily update e-mails</li><li>
Opening and closing duties</li><li>
Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:</li><li>
Lead in the onboarding and training of new Patient Care Specialists in partnership with the Store Manager</li><li>
Able to complete all MOD cash and inventory functions for closing procedures</li><li>
Follow all Safety &amp; Security procedures for opening and closing</li></ul><h3 class="jobSectionHeader"><b>
WHAT WE ARE LOOKING FOR</b></h3><ul><li>
High School diploma or General Education Development (GED) required</li><li>
Associate or Bachelor&rsquo;s degree in any field preferred</li><li>
Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality</li><li>
Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience</li><li>
Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.</li><li>
High-level critical thinking, attention to detail, mathematical, language, and reasoning skills</li><li>
Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling</li></ul><h3 class="jobSectionHeader"><b>
PHYSICAL REQUIREMENTS</b></h3><ul><li>
Constantly perform desk-based computer tasks</li><li>
Frequently sitting and standing</li><li>
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds</li><li>
Occasionally Twist/bend/stoop/squat, kneel/crawl</li><li>
Must be able to work a flexible schedule to include weekends and holidays</li><li>
Complete any needed assistance including oversight and coverage outside of</li><li>
the assigned region as required</li><li>
An environment with moderate to loud noise level</li></ul><div>
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI</div><div>
We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).</div><div>
</div><div>
BONUS DUTIES YOU SHOULD UNDERSTAND</div><div>
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.</div><div>
Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Shift Supervisor

Best Buy

<div><div>As the Retail Services Experience Supervisor, you&rsquo;ll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you&rsquo;ll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.<br>
<br>
<b>What you&rsquo;ll do</b></div><ul><li><div>
Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences</div></li><li><div>
Provide work direction, ongoing training, career development and performance management to your employees</div></li><li><div>
Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance</div></li><li><div>
Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks</div></li></ul><div><b>
Basic qualifications</b></div><ul><li><div>
1 year of experience as a supervisor or manager in business, military or related fields</div></li><li><div>
1 year of experience in services, customer service or related field</div></li></ul><div><b>
Preferred qualifications</b></div><ul><li><div>
1 year of retail experience</div></li><li><div>
Previous profit and loss (P&amp;L) ownership, including forecasting for expense/labor management</div></li><li><div>
Experience driving key business performance indicators, such as revenue and operating income</div></li><li><div>
Experience analyzing business results</div></li><li><div>
Inventory control, technology repair and/or distribution experience</div></li></ul><div><b>
What&rsquo;s in it for you</b><br>
<br>
We&rsquo;re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.<br>
<br>
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Great employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div>
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.<br>
<br>
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary<br>
<br>
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.<br>
<br>
<b>About us</b><br>
<br>
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br>
<br>
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;<br>
<br>
Best Buy is an equal opportunity employer.<br>
<br>
<b>Application deadline:</b> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
<p>Position Type: Full time</p></div>

Retail Services Experience Supervisor

The Brick

<div>
 <strong>
  Is this job for you?
  <br/>
  <br/>
 </strong>
 Do you believe in putting the customer first?
 <br/>
 <br/>
 Are you a team player and do you have an incredible sense of leadership?
 <br/>
 <br/>
 Are you motivated by achievement goals?
 <br/>
 <br/>
 The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Maintain excellence in store merchandising, detail and customer service
  </li>
  <li>
   Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
  </li>
  <li>
   Handle escalated customer service issues and offer solutions
  </li>
  <li>
   Ensure 100% customer satisfaction
  </li>
  <li>
   Lead by example, promoting teamwork within all departments
  </li>
  <li>
   Ensure a high-level of data entry accuracy with minimal errors
  </li>
  <li>
   Maintain store inventory levels and inventory accuracy
  </li>
  <li>
   Control and reporting of Accounts Receivable and Accounts Payable
  </li>
  <li>
   Understand, implement and ensure compliance with all Brick Group policies &amp; procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent; post secondary education an asset
  </li>
  <li>
   2 or more years of customer service or sales experience
  </li>
  <li>
   Previous retail Supervisory or Senior Associate experience an asset
  </li>
  <li>
   Proven track record in customer service, operations and merchandising
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Highly developed problem solving skills
  </li>
  <li>
   Good time management skills and work ethic
  </li>
  <li>
   The ability to promote an extreme level of excellence and pride in customer service and store detail
  </li>
  <li>
   Flexibility to work any shift, including evenings and weekends, as required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why The Brick?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  </li>
  <li>
   Competitive remuneration package that will commensurate with experience
  </li>
  <li>
   Career progression potential with plenty of access to ongoing personal and professional development
  </li>
  <li>
   Employee discounts
  </li>
  <li>
   A dynamic environment to showcase your leadership talents.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Apply now
  <br/>
  <br/>
 </strong>
 <strong>
  The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
 </strong>
</div>


Operations Supervisor

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