customer service supervisor

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
 
Job Summary: 
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (CA Employees are paid bi-weekly)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Leading a team of agents in customer service duties.</li>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.</li>
<li>Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma, GED or equivalent education.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>One year of relevant work experience in the aviation or ground handling services industry.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor - ROA

Allstate Floral Inc.

<div>ABOUT ALLSTATE FLORAL 
 
Allstate Floral is a leading home d&eacute;cor company that has become known for its innovative designs and breadth of high-quality artificial flowers and home d&eacute;cor accessories. Products include decorative flowers, plants, trees, home accents and holiday d&eacute;cor sold through a broad spectrum of global retailers, distributors, and interior designers. Allstate Floral fosters an energetic work environment of creativity and collaboration. As the leading importer with the largest in-stock decorative flowers, greenery and home decor, Allstate Floral is always looking to recruit and retain exceptional people who are skilled, confident, innovative and committed to providing excellent customer service. 
 
POSITION OVERVIEW 
 
The Customer Care Manager (CCM) is an onsite role at Allstate Floral has a passion for taking care of customers. The Customer Care team processes a large volume of orders placed over email, fax, phone, and in person, researches and solves customer problems, processes returns, and works on custom/special orders. The CCM is in charge of the entire Customer Care team and makes sure that the team does its best to meet customer needs by giving helpful product tips, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints. The CCM also sets ground rules and expectations, follows company guidelines for dealing with customers, and resolves problems between coworkers or customers as they arise. 
 
ESSENTIAL FUNCTIONS 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Provide daily direction, coaching and supervision for all service handling functions, including customer requests and problem solving.</li><li>
Implement and supervise daily quality control initiatives for customer interactions.</li><li>
Establish, communicate, track and measure individual and team productivity daily/weekly/monthly.</li><li>
Develop and maintains procedure and training documentation for all Customer Care functions.</li><li>
Delegate tasks and provides ongoing training and development for direct reports.</li><li>
Ensure all customer escalations are addressed and resolved within a reasonable timeframe.</li><li>
Assist the Company with process improvement initiatives as assigned.</li><li>
Provide service and task coverage as needed to assist the team in maintaining service levels and production goals.</li><li>
Participate in tradeshows and showroom set-ups. Engage and work with customers face-to-face.</li></ul>
COMPETENCIES<ul><li>
A strong sense of team and a desire to mentor others and help build a dynamic, unique organization.</li><li>
Communications proficiency.</li><li>
Technical proficiency in MS Office, especially Excel and Outlook.</li><li>
Extremely detail and task oriented.</li><li>
A quick learner who is comfortable with change and learning new systems/processes.</li><li>
Results driven</li></ul>
SUPERVISORY RESPONSIBILITY 
 
Directly manages the entire Customer Care Department, including a team of Customer Care Associates/Specialists, one Customer Care Supervisor, one Office Services Supervisor, and one Receptionist. Carries out supervisory responsibilities in accordance with the company&rsquo;s policies and applicable laws. 
 
TRAVEL 
 
Travel is primarily locally during the business day. Domestic travel is required to our showrooms for trade shows and set-ups, 4 to 6 times a year, for multiples days at a time. Destinations include Dallas, TX, Atlanta, GA, High Point, NC, and/or Las Vegas, NV. 
 
REQUIRED EDUCATION AND EXPERIENCE<ul><li>
Associate&rsquo;s degree; Bachelor&rsquo;s degree preferred</li><li>
3+ years directly managing a team of 6+ people in an office customer service environment; 8+ years&rsquo; experience preferred</li></ul>
<div>
SALARY RANGE: $72,000 - $78,000 annually, depending on experience. 
 
BENEFITS:<ul><li>
Medical/Dental/Vision Insurance</li><li>
Term Life Insurance</li><li>
401(k)</li><li>
Paid Time Off</li><li>
Paid Holidays</li></ul>
Allstate Floral is an equal opportunity employer.
Please see our Privacy Notice to California Job Applicants.</div>
9lQPCCErtO</div>

Customer Care Manager

Smart Recruiting

Overview Join our dynamic team as a Call Center Supervisor, where you'll lead a vibrant customer service operation dedicated to delivering exceptional support in a fast-paced environment. In this role, you will oversee daily call center activities, motivate your team to excel, and ensure that every customer interaction reflects our commitment to quality and professionalism. Your leadership will drive efficiency, foster a positive team atmosphere, and uphold the highest standards of service excellence. This paid position offers an exciting opportunity to develop your supervisory skills while making a meaningful impact on our customers&rsquo; experiences.Duties<ul><li>Supervise and coordinate daily call center operations, ensuring team members meet performance standards and service goals</li><li>Provide coaching, training, and support to enhance team members' communication skills, product knowledge, and customer service techniques</li><li>Monitor call quality and adherence to phone etiquette, ensuring professional and courteous interactions with customers</li><li>Manage staffing schedules to maintain optimal coverage during peak hours and special campaigns</li><li>Analyze call data and customer feedback to identify areas for process improvement and implement effective solutions</li><li>Facilitate team meetings to communicate updates, recognize achievements, and promote a collaborative work environment</li><li>Ensure compliance with company policies, medical terminology standards, and confidentiality requirements in all customer interactions</li></ul>Experience<ul><li>Proven experience in a customer service role within a call center environment, preferably in the healthcare or medical office sector</li><li>Demonstrated leadership skills with prior supervisory or team lead responsibilities</li><li>Multilingual abilities are highly desirable; bilingual candidates fluent in English and another language are encouraged to apply</li><li>Strong understanding of medical terminology and medical office procedures is a plus</li><li>Excellent communication skills with the ability to motivate and guide diverse teams effectively</li><li>Proficiency in computer skills including data entry, CRM systems, and Microsoft Office Suite</li><li>Familiarity with phone etiquette best practices and customer service principles is essential</li><li>Analytical skills to assess call metrics, identify trends, and implement improvements for enhanced service delivery</li></ul>Pay: From $31,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center Supervisor: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Spanish (Required)</li></ul>Work Location: Hybrid remote in San Juan, PR 00902

Call Center Supervisor

Grandiose Supermarket LLC

Grandiose is a proudly home-grown retail chain that redefines shopping and dining experiences in the UAE. As a fast-growing and dynamic brand, we are seeking for a dynamic CCO Supervisor for our team in UAEJob Scope:To monitor daily cash transactions and ensure compliance of CCO procedures &amp; processes while handling a team in a professional manner and providing excellent customer serviceJob Performance Indicators:<ul><li>Control CCO function in-store to minimize cash loss.</li><li>Ensure the CCO section is managed as per sop and departmental guidelines</li><li>Manage performance and achieve professional development milestones</li></ul>Key Responsibilities:<ul><li>Handle cash registers, physical cash, devices, and loyalty efficiently to achieve the organization's standards</li><li>Conduct periodic inventory of cash float in stores to ensure accuracy and sufficient cash float is maintained</li><li>Conduct periodic inventory and reconciliation of prepaid vouchers, e-gift vouchers, cigarettes, and others.</li><li>Conduct spot check for cashiers as per SOP</li><li>Ordering all consumables.</li><li>Ordering cash change as per SOP</li><li>Provide cash change to cashiers to ensure smooth transactions at the counters</li><li>Reconcile cash float and verify CCO reports to ensure accurate fund management.</li><li>Deposit daily cash in the bank and assure all information is updated in the system to ensure on-time reporting</li><li>Assist customers for queries, complaints for merchandise refunds to ensure customer needs are addressed in line with organization policy and procedure while maintaining or projecting a professional image of organization.</li><li>Identify any errors in cash collected and immediately report to management of any discrepancies for immediate resolution</li><li>Customer suggestions are noted and presented to management for customer service improvement</li><li>Ensure daily reconciliation of cash collected from Ecommerce and Home delivery.</li><li>Ensure to post open statements for Internal and Ecommerce statement on time.</li><li>Determine assets required with respective departments to ensure smooth operation in cash section</li><li>Provide on-the-job coaching, and training for all employees in the store (new joiners, multi-taskers, etc.) and follow-up to achieve employee skill enhancement.</li><li>Prepare staff schedules and leave plans to ensure efficient workload planning. Manage staff absenteeism efficiently with minimum disruption to service levels.</li><li>Communicate clear directions to the team to achieve performance excellence</li><li>Appraise individual performance of the team members and department in line with the organizations Human resources practices to ensure retention of the employee as well as growth</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Accounts / Finance or equivalent</li><li>Minimum 2 years of relevant experience as a Cash Supervisor/In charge in Supermarket</li></ul>We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary. Job Type: Full-timePay: AED3,200.00 - AED3,800.00 per monthApplication Question(s):<ul><li>What is your notice period?</li><li>What is your minimum monthly salary expectation?</li><li>How many years of experience you have as a Cashier Supervisor in Hypermarket/Supermarket?</li></ul>Work Location: In person

CCO Supervisor (Central Cash Office & Customer Service) - Grandiose Supermarket

Lowe's Home Improvement

<div><div>What You Will Do
 
All Lowe&rsquo;s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: 
<ul><li>Providing resources and tools to support those directly helping customers provide the best service.</li><li>Assisting with down stocking and area recovery as well as providing input into merchandising decisions.</li><li>Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.</li></ul>
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). 
 
The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. 
In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). 
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets. 
 
What We're Looking For 
<ul><li>Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.</li><li>Requires morning, afternoon and evening availability any day of the week.</li><li>Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.</li><li>Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.</li></ul> 

What You Need To Succeed 
Minimum Qualifications 
<ul><li>High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.</li><li>1 year of experience in customer service.</li><li>1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).</li><li>Experience providing direction or supervision to teams (with or without direct report responsibility).</li><li>Experience supporting or participating in the process of training, mentoring and developing associates.</li><li>Experience working cross-functionally.</li><li>Experience Using Microsoft Office Suite.</li><li>Ability to obtain sales related licensure or registration as may be required by law.</li></ul> 

Preferred Qualifications 
<ul><li>3 years of retail customer service experience.</li><li>3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).</li><li>Experience in a leadership role with direct report responsibility.</li><li>Experience working in the home improvement retail sector.</li><li>Experience working in a fast paced, dynamic retail environment.</li><li>Experience in key carrying role with manager-on-duty responsibilities.</li><li>Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).</li></ul></div>
Pay Range: $28.80 - $31.10 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
<ul><li>Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.</li><li>
Health, Dental and Vision insurance</li><li>
Life and Disability insurance</li><li>
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time</li><li>
Flexible spending and health savings accounts</li><li>
401(k) Retirement account with company match</li><li>
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs</li><li>
Education support programs, including tuition assistance and trade skills scholarships</li><li>
Business Travel Accident insurance</li><li>
Maternity and Parental leave</li><li>
Adoption assistance</li><li>
Lowe's Associate Discount and broad discount platform</li><li>
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards</li></ul>
About Lowe&rsquo;s
Lowe&rsquo;s Companies, Inc. (NYSE: LOW) is a FORTUNE&reg; 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe&rsquo;s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe&rsquo;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $28.80 - $31.10 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Sales Floor Dept Supervisor - Outside Garden and Lawn

Verida Inc

<div>SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.
LOCATION: On-Site in the District of Columbia
ESSENTIAL FUNCTIONS:<ul><li>
Monitor the operation in accordance with policies and procedures.</li><li>
Train and coach team members in conjunction with supervisor.</li><li>
Responsible for shift schedule to include, work station assignments/rotations with supervisor.</li><li>
Coordinate production startups, shutdowns, and changeovers with supervisor.</li><li>
Responsible to meet shift goals.</li><li>
Responsible for quality control.</li><li>
Make adjustments as necessary during shift to maintain compliance within specifications.</li><li>
Operate within standard operating procedures (SOPs).</li><li>
Communicate with Supervisor.</li><li>
Ensure a clean and safe work environment.</li><li>
Complete shift paperwork.</li><li>
Assist in assigned department as necessary.</li><li>
Other duties as assigned.</li></ul>
QUALIFICATIONS REQUIRED:<ul><li>
Strong reading, writing, and arithmetic skills required.</li><li>
Computer literate with the ability to learn customer service software applications.</li><li>
Duties require professional verbal and written communication skills</li><li>
Ability to type 30 wpm.</li><li>
Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.</li></ul>
QUALIFICATION<ul><li>
High school diploma or equivalent.</li></ul></div>

Customer Service Team Lead- DC

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2><div><div><div>
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or area.<ul><li>
Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts. Assign and delegate tasks appropriately; provide ongoing coaching, recognition, and skill development focused on service and operational excellence. Identify issues and apply structured problem solving; develop and execute action plans to address performance or behavior gaps (e.g., dependability, attendance, job quality). Monitor team performance and customer interactions to ensure compliance with company standards, safety protocols, and service goals. Administer corrective actions and document performance issues, investigations (e.g., safety, complaints), and high performance in the case management system.</li><li>
Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability. Develop and implement standard work processes; ensure effective shift turnover and operational alignment.</li><li>
Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.</li><li>
Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.</li><li>
Partner with Business Partners to support shared goals and ensure consistent service delivery.</li><li>
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow-up).</li></ul></div></div></div><h2 class="jobSectionHeader">
Qualifications</h2><div><div><h4 class="jobSectionHeader">
What&rsquo;s needed to succeed (Minimum Qualifications):</h4><ul><li>
High school diploma or equivalent</li><li>
2+ years&rsquo; experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program</li><li>
Experience leading teams and delivering customer service</li><li>
Strong written, verbal, and interpersonal communication skills</li><li>
Proven ability in conflict resolution, decision-making, and team leadership</li><li>
Proficient in IT systems and job-relevant software</li><li>
Demonstrated strengths in business acumen, continuous improvement, and customer focus</li><li>
Strong sense of accountability, teamwork, motivation, and safety orientation</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><h4 class="jobSectionHeader"> 

What will help you propel from the pack (Preferred Qualifications):</h4><ul><li>
Bachelor's degree or related experience</li><li>
Union experience</li></ul></div></div> 
The base pay range for this role is $80,235.90 to $98,066.10. 
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. 
 
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. 
 
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Supervisor - Airport Operations

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