customer service supervisor

Comal berkeley

<div><div><p>Comal Next Door is a growing group of traditional Mexican taquerias with locations in Berkeley and Oakland. Comal opened in Downtown Berkeley in 2012. A few years later, when our next door neighbor Phil&rsquo;s Sliders decided to close up shop, we jumped at the chance to open an all-day taqueria &ndash; a sidekick to the original mothership. We are hiring for both Oakland (Grand Lake) and Berkeley.<br>
We welcome experienced candidates as well as those who want to learn and already have a genuine sense of hospitality.<br>
We have a great opportunity for a Cashier Supervisor. The Cashier Supervisor works in collaboration with the Manager and kitchen staff to provide exceptional guest service, order accuracy, consistent and proper daily prep while maintaining a safe and clean workspace. Must have the ability to obtain a CA Food Handler, RBS and Unlawful Harassment training certificates.<br>
Cashier Supervisor is generally offered as a part-time job but might turn into full-time.<br>
Prior experience as an hourly Supervisor or other FOH restaurant jobs are highly beneficial to success at this job.</p><br>
<h2 class="jobSectionHeader"><b>Requirements/Responsibilities</b></h2>
<p>Cashier Lead Requirements:<br>
</p><ul><li>
Genuine sense of hospitality, provides exemplary customer service</li><li>
Create and maintain a positive work environment for all cashiers</li><li>
Serve as the primary point of contact for customers, resolve any issues</li><li>
Accurate counts of inventory and cash drawers</li><li>
Be able to open and close the store in an organized timely manner</li><li>
Troubleshoot POS, Delivery Apps or internal internet issues</li><li>
Basic Knowledge of Bar Operations</li><li>
Proficient interpersonal relations and communicative skills</li><li>
Genuine sense of hospitality, provides exemplary customer service</li><li>
Ability to read and write in English</li><li>
Ability to use critical thinking and maintain an even temperament under pressure</li></ul>
Prior experience as an hourly Supervisor or other FOH restaurant jobs are highly beneficial to success at this job. Bartending experience is a plus!<br>
<p></p>
<h2 class="jobSectionHeader"><b>Special Instructions</b></h2>
<p>Please do not send any emails, resumes, or call.<br>
We are making it really easy to apply for this position.<br>
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.</p><br>
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.</div></div>

Cashier Supervisor Comal Next Door

Dollar Bank

<div>Job Overview:<br>
<br>
The Personal Banker Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and recommending tailored banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions.<br>
<br>
In addition to a comprehensive retail training program that develops consultative sales skills, the Personal Banker Supervisor receives leadership training focused on branch operations. This includes essential procedures for opening and closing the branch, as well as strategies for making informed business decisions that prioritize customer satisfaction and operational efficiency.<br>
<br>
Qualifications:<br>
<ul><li>High school diploma/GED required.</li><li>College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales goals is required.
</li><li>Leadership, supervision, or mentorship experiences required.</li><li>Ability to travel as needed to training.</li><li>Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.</li></ul><br>
Principal Activities and Duties:<br>
<ul><li>Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
</li><li>Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.</li><li>Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.</li><li>Multitasking skills to quickly shift from transaction to transaction.</li><li>Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.</li><li>Arithmetic skills to count money accurately.
</li><li>Computer literacy to access account information and process transactions.</li><li>Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
</li><li>Maintain a professional appearance and conduct yourself in a professional manner at all times.</li><li>Maintain the highest level of professional integrity and ethics.</li></ul><br>
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank&rsquo;s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.</div>

Personal Banker Supervisor, Shaler

Allstate Floral Inc.

<div><b>ABOUT ALLSTATE FLORAL</b><br>
<br>
Allstate Floral is a leading home d&eacute;cor company that has become known for its innovative designs and breadth of high-quality artificial flowers and home d&eacute;cor accessories. Products include decorative flowers, plants, trees, home accents and holiday d&eacute;cor sold through a broad spectrum of global retailers, distributors, and interior designers. Allstate Floral fosters an energetic work environment of creativity and collaboration. As the leading importer with the largest in-stock decorative flowers, greenery and home decor, Allstate Floral is always looking to <b>recruit and retain exceptional people</b> who are skilled, confident, innovative and committed to providing excellent customer service.<br>
<br>
<b>POSITION OVERVIEW</b><br>
<br>
The Customer Care Manager (CCM) is an onsite role at Allstate Floral has a passion for taking care of customers. The Customer Care team processes a large volume of orders placed over email, fax, phone, and in person, researches and solves customer problems, processes returns, and works on custom/special orders. The CCM is in charge of the entire Customer Care team and makes sure that the team does its best to meet customer needs by giving helpful product tips, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints. The CCM also sets ground rules and expectations, follows company guidelines for dealing with customers, and resolves problems between coworkers or customers as they arise.<br>
<br>
<b>ESSENTIAL FUNCTIONS</b><br>
<br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Provide daily direction, coaching and supervision for all service handling functions, including customer requests and problem solving.</li><li>
Implement and supervise daily quality control initiatives for customer interactions.</li><li>
Establish, communicate, track and measure individual and team productivity daily/weekly/monthly.</li><li>
Develop and maintains procedure and training documentation for all Customer Care functions.</li><li>
Delegate tasks and provides ongoing training and development for direct reports.</li><li>
Ensure all customer escalations are addressed and resolved within a reasonable timeframe.</li><li>
Assist the Company with process improvement initiatives as assigned.</li><li>
Provide service and task coverage as needed to assist the team in maintaining service levels and production goals.</li><li>
Participate in tradeshows and showroom set-ups. Engage and work with customers face-to-face.</li></ul><b>
COMPETENCIES</b><ul><li>
A strong sense of team and a desire to mentor others and help build a dynamic, unique organization.</li><li>
Communications proficiency.</li><li>
Technical proficiency in MS Office, especially Excel and Outlook.</li><li>
Extremely detail and task oriented.</li><li>
A quick learner who is comfortable with change and learning new systems/processes.</li><li>
Results driven</li></ul><b>
SUPERVISORY RESPONSIBILITY</b><br>
<br>
Directly manages the entire Customer Care Department, including a team of Customer Care Associates/Specialists, one Customer Care Supervisor, one Office Services Supervisor, and one Receptionist. Carries out supervisory responsibilities in accordance with the company&rsquo;s policies and applicable laws.<br>
<br>
<b>TRAVEL</b><br>
<br>
Travel is primarily locally during the business day. Domestic travel is required to our showrooms for trade shows and set-ups, 4 to 6 times a year, for multiples days at a time. Destinations include Dallas, TX, Atlanta, GA, High Point, NC, and/or Las Vegas, NV.<br>
<br>
<b>REQUIRED EDUCATION AND EXPERIENCE</b><ul><li>
Associate&rsquo;s degree; Bachelor&rsquo;s degree preferred</li><li>
3+ years directly managing a team of 6+ people in an office customer service environment; 8+ years&rsquo; experience preferred</li></ul>
<div><b>
SALARY RANGE:</b> $72,000 - $78,000 annually, depending on experience.<br>
<br>
<b>BENEFITS:</b><ul><li>
Medical/Dental/Vision Insurance</li><li>
Term Life Insurance</li><li>
401(k)</li><li>
Paid Time Off</li><li>
Paid Holidays</li></ul><p>
Allstate Floral is an equal opportunity employer.</p><p>
Please see our Privacy Notice to California Job Applicants.</p></div><p>
</p><p>9lQPCCErtO</p></div>

Customer Care Manager

ResultsCX

<div><b>Description</b><p><br>
Licensed Healthcare Supervisor, Operations
</p><p></p><p><b>Full Location:</b> Orlando - US</p><p></p><p>
The Licensed Healthcare Supervisor, Operations provides World-class support to our Licensed Healthcare Call Center Agents and our Healthcare clients&rsquo; customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.</p><p><b>
In this role you will:</b></p><ul><li>
Directly manage team of 10 or more licensed healthcare agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation</li><li>
Identify, Prioritize and Coach agent development areas</li><li>
Directly manage team of 10 or more agents</li><li>
Document account resolutions, issues, and general notes.</li><li>
Assist agents with functionality and basic troubleshooting of product or account issues for the customers</li><li>
Maintain target levels of performance required by the client</li><li>
Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.</li><li>
Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.</li><li>
Help maintain a good team and working environment</li><li>
Multitask, listen, input data, probes, and proves solutions to the agents.</li><li>
Ensure that all Agent reference materials are up to date.</li><li>
Undertake duties of a general nature or additional tasks as business requires from time to time</li><li>
Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.</li><li>
Ensure that agents have working equipment and all items needed to do their job.</li></ul><p><b>
 To be successful in this role, you need:</b></p><ul><li>
Resident Insurance License in Hand with CE completed</li><li>
Consistent attendance and punctuality.</li><li>
Experience as a Mentor.</li><li>
Ability to exceed KPI&rsquo;s.</li><li>
Proficient knowledge of inbound contact center environment.</li><li>
Excellent phone skills, customer service skills, analytical and troubleshooting expertise.</li><li>
Solid verbal and written communication skills.</li><li>
The Ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner.</li><li>
A flexible schedule.</li><li>
Analytical and troubleshooting expertise.</li><li>
Ability to develop and motivate a team.</li><li>
Superb listening, probing, negotiation and deescalation skills</li></ul><p></p><p><b><br>
About ResultsCX:</b></p><p>
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.</p><p>
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</p></div><p></p>

Licensed Healthcare Supervisor, Operations

Nourish Restaurant LLC

<p><b>Purpose of the Role</b>:</p><p>Ensuring the daily shifts assigned by the Supervisor are carried out up to company standards.<br/>Provides support, direction, and assistance to subordinates in all areas of their assigned duties.</p><p>Key Areas of Responsibilities:</p><p>Customer service - You will need to run your section and observe, motivate &amp; assist your peers.<br/>Main responsibilities will be to assist waiters by taking payments, settling bills, answering phones with regards to delivery.<br/>Work alongside members of your team in order to be more efficient and to resolve customer complaints and other problems as they arise.<br/>Be well versed in safety policies and workplace procedures.<br/>Responsible for quality control, ensuring product safety and freshness and accuracy in orders. The picture on the menus should be what the guest receives.<br/>Responsible for reporting any issues or quality defects to the Supervisor.<br/>Ensure the workplace is safe and clean; this includes reviewing and enforcing all Occupational Safety and Health Administration standards and policies.<br/>Teamwork oriented<br/>Commitment to developing and maintaining a premium brand<br/>Excellent grooming / Appearance at all times<br/>Good verbal and written communication skills<br/>Computer Literate<br/>Prepare end of day reports as required, balance float &amp; petty cash at the end of your shift.</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p><p>Work Location: In person</p>

Waitress/Service Crew

Jushi

<div><div>Want to make a meaningful difference in peoples&rsquo; lives while earning a competitive salary? At Jushi Holdings Inc. &rdquo;) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Shift Supervisor will partner with the Dispensary Manager to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Shift Supervisor will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Shift Supervisor should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.</div>
<h3 class="jobSectionHeader"><b>Do what you do best and earn a little extra &mdash; $4&ndash;$6/hour in tips. In addition to your base pay.</b></h3><ul><li>
Follow and uphold established policies for sales and customer service to ensure customer satisfaction</li><li>
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team</li><li>
Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager</li><li>
Assist Patient Care Specialists in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently</li><li>
Receive new deliveries in Inventory Room and ensure all manifests are accurate and compliant to map deliveries in MJ Freeway. Report any delivery discrepencies immediately to G/P &amp; Inventory Manager to rectify.</li><li>
Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:</li><li>
Correct cash handling and discount application</li><li>
Verification of proper paperwork, documentation, and ID for patients</li><li>
Security measures and safety compliance</li><li>
Maintenance of an organized and clean store</li><li>
Support of open communication with the management team and other coworkers</li><li>
Reporting of team member issues or patient situations</li><li>
End of day daily update e-mails</li><li>
Opening and closing duties</li><li>
Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:</li><li>
Lead in the onboarding and training of new Patient Care Specialists in partnership with the Store Manager</li><li>
Able to complete all MOD cash and inventory functions for closing procedures</li><li>
Follow all Safety &amp; Security procedures for opening and closing</li></ul><h3 class="jobSectionHeader"><b>
WHAT WE ARE LOOKING FOR</b></h3><ul><li>
High School diploma or General Education Development (GED) required</li><li>
Associate or Bachelor&rsquo;s degree in any field preferred</li><li>
Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality</li><li>
Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience</li><li>
Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.</li><li>
High-level critical thinking, attention to detail, mathematical, language, and reasoning skills</li><li>
Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling</li></ul><h3 class="jobSectionHeader"><b>
PHYSICAL REQUIREMENTS</b></h3><ul><li>
Constantly perform desk-based computer tasks</li><li>
Frequently sitting and standing</li><li>
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds</li><li>
Occasionally Twist/bend/stoop/squat, kneel/crawl</li><li>
Must be able to work a flexible schedule to include weekends and holidays</li><li>
Complete any needed assistance including oversight and coverage outside of</li><li>
the assigned region as required</li><li>
An environment with moderate to loud noise level</li></ul><div>
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI</div><div>
We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).</div><div>
</div><div>
BONUS DUTIES YOU SHOULD UNDERSTAND</div><div>
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.</div><div>
Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Shift Supervisor

Verida Inc

<div><p><b>SUMMARY: </b>Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.</p><p><b><i>
LOCATION: On-Site in the District of Columbia</i></b></p><p><b>
ESSENTIAL FUNCTIONS:</b></p><ul><li>
Monitor the operation in accordance with policies and procedures.</li><li>
Train and coach team members in conjunction with supervisor.</li><li>
Responsible for shift schedule to include, work station assignments/rotations with supervisor.</li><li>
Coordinate production startups, shutdowns, and changeovers with supervisor.</li><li>
Responsible to meet shift goals.</li><li>
Responsible for quality control.</li><li>
Make adjustments as necessary during shift to maintain compliance within specifications.</li><li>
Operate within standard operating procedures (SOPs).</li><li>
Communicate with Supervisor.</li><li>
Ensure a clean and safe work environment.</li><li>
Complete shift paperwork.</li><li>
Assist in assigned department as necessary.</li><li>
Other duties as assigned.</li></ul><p><b>
QUALIFICATIONS REQUIRED:</b></p><ul><li>
Strong reading, writing, and arithmetic skills required.</li><li>
Computer literate with the ability to learn customer service software applications.</li><li>
Duties require professional verbal and written communication skills</li><li>
Ability to type 30 wpm.</li><li><b>
Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.</b></li></ul><p><b>
QUALIFICATION</b></p><ul><li>
High school diploma or equivalent.</li></ul></div>

Customer Service Team Lead- DC

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