customer service supervisor

Tamkeen Technologies

<div><p>Tamkeen Technologies is seeking a skilled and dedicated <b>Customer Service Supervisor</b> to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Supervise and manage the customer service team to ensure high levels of performance and motivation.</li>
<li>Implement and monitor service standards and procedures to enhance customer satisfaction.</li>
<li>Train and coach team members on best practices in customer service and communication skills.</li>
<li>Resolve complex customer complaints and issues efficiently and effectively.</li>
<li>Analyze customer service metrics and provide reports to management on team performance.</li>
<li>Support ongoing improvements in service delivery by providing insights and recommendations.</li>
<li>Collaborate with other departments to ensure a seamless customer experience across all channels.</li>
<li>Track, analyze, and report on key performance indicators (KPIs), including but not limited to:</li>
<li><ul><li>Average Handling Time (AHT)
</li><li>First Call Resolution (FCR)
</li><li>Service Level Agreement (SLA) adherence
</li><li>Customer Satisfaction (CSAT) scores
</li><li>Customer Dissatisfaction (DSAT) drivers</li>
</ul></li></ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li>
<li>1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role.</li>
<li>Strong knowledge of customer service principles and best practices.</li>
<li>Excellent communication, interpersonal, and conflict resolution skills.</li>
<li>Proficient in data analysis and reporting software to monitor team performance.</li>
<li>Ability to motivate and inspire team members to achieve their best work.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li>
<li>Must be a Saudi Passport holder.</li></ul></div>

Customer Service Supervisor

<div>
 Tamkeen Technologies is seeking a skilled and dedicated
 <strong>
  Customer Service Supervisor
 </strong>
 to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and manage the customer service team to ensure high levels of performance and motivation
  </li>
  <li>
   Implement and monitor service standards and procedures to enhance customer satisfaction
  </li>
  <li>
   Train and coach team members on best practices in customer service and communication skills
  </li>
  <li>
   Resolve complex customer complaints and issues efficiently and effectively
  </li>
  <li>
   Analyze customer service metrics and provide reports to management on team performance
  </li>
  <li>
   Support ongoing improvements in service delivery by providing insights and recommendations
  </li>
  <li>
   Collaborate with other departments to ensure a seamless customer experience across all channels
  </li>
  <li>
   Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  </li>
  <ul>
   <li>
    Average Handling Time (AHT)
   </li>
   <li>
    First Call Resolution (FCR)
   </li>
   <li>
    Service Level Agreement (SLA) adherence
   </li>
   <li>
    Customer Satisfaction (CSAT) scores
   </li>
   <li>
    Customer Dissatisfaction (DSAT) drivers
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Management, or a related field
  </li>
  <li>
   1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
  </li>
  <li>
   Strong knowledge of customer service principles and best practices
  </li>
  <li>
   Excellent communication, interpersonal, and conflict resolution skills
  </li>
  <li>
   Proficient in data analysis and reporting software to monitor team performance
  </li>
  <li>
   Ability to motivate and inspire team members to achieve their best work
  </li>
  <li>
   Ability to work in a fast-paced environment and handle multiple priorities
  </li>
  <li>
   Must be a Saudi Passport holder
  </li>
 </ul>
</div>


Linah Farms

<div>
 <ul>
  <li>
   Key Responsibilities:
  </li>
  <li>
   Handle complex or escalated customer complaints
  </li>
  <li>
   Ensure timely and effective resolution of customer inquiries and complaints
  </li>
  <li>
   Analyze customer feedback and service data to identify trends
  </li>
  <li>
   Develop and implement strategies to improve service quality
  </li>
  <li>
   Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes
  </li>
  <li>
   Document customer interactions, feedback, and resolutions accurately
   <br/>
   <br/>
  </li>
 </ul>
 Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in any relevant field from a reputable company
  </li>
  <li>
   Very good command of written and spoken English is a must
  </li>
  <li>
   from 5 to 7 years of experience of call center and a customer service service is required
  </li>
  <li>
   Strong problem solving and stakeholders management skills
  </li>
  <li>
   Experience in retail or e-commerce in FMCGs is preferrable
  </li>
  <li>
   Ability to create a maintain high customer satisfaction levels
  </li>
  <li>
   Dokki or nearby residents
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Employee social and medical insurance
  </li>
  <li>
   SIM card provided
  </li>
  <li>
   Annual bonus upon KPIs
  </li>
 </ul>
</div>


Linah Group

<div><ul><li><b>Key Responsibilities:</b></li></ul><p>
o Handle complex or escalated customer complaints.</p><p>
o Ensure timely and effective resolution of customer inquiries and complaints.</p><p>
o Analyze customer feedback and service data to identify trends.</p><p>
o Develop and implement strategies to improve service quality.</p><p>
o Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes.</p><p>
o Document customer interactions, feedback, and resolutions accurately.</p><p>
Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality</p><p><b>
Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in any relevant field from a reputable company</li>
<li>Very good command of written and spoken English is a must.</li>
<li>from 5 to 7 years of experience of call center and a customer service service is required.</li>
<li>Strong problem solving and stakeholders management skills.</li>
<li>Experience in retail or e-commerce in FMCGs is preferrable.</li>
<li>Ability to create a maintain high customer satisfaction levels.</li>
<li>Dokki or nearby residents</li>
</ul><p><b>Benefits</b></p><ul>
<li>Employee social and medical insurance</li>
<li>SIM card provided</li>
<li>Annual bonus upon KPIs</li></ul></div>

One Imperium

<p>We are looking for a motivated and experienced Sales &amp; Customer Service Supervisor to oversee daily operations, manage a team of sales and customer service staff, and ensure the highest level of customer satisfaction. The ideal candidate will play a key role in driving sales performance, enhancing service quality, and supporting business growth.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and lead the sales and customer service team to achieve individual and team targets.</li><li>Develop and implement sales strategies to increase revenue and meet business objectives.</li><li>Monitor and evaluate staff performance, providing coaching and training when necessary.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Maintain strong relationships with customers, addressing their needs and feedback effectively.</li><li>Prepare sales reports, customer feedback summaries, and performance analyses for management.</li><li>Ensure compliance with company policies, procedures, and service standards.</li><li>Collaborate with other departments to improve operational efficiency and customer experience.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (preferred).</li><li>Proven experience in sales and customer service, with at least 2 years in a supervisory role.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to motivate and manage a team effectively.</li><li>Problem-solving mindset with a customer-first approach.</li><li>Proficiency in MS Office and CRM systems.</li><li>Fluency in English is required; Arabic is an advantage.</li></ul><p>Job Type: Full-time</p>

Sales & Customer Service Supervisor - Arabic Female

All Ways Caring HomeCare

<div>Our Company:
<div>
All Ways Caring HomeCare</div><div></div>
Overview:
<div>
The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.</div>
External Job Description:
<ul><li>Understands and ensures adherence to the agreed plan of care for each client in your caseload</li><li>
Facilitates communication and serving as a liason between the client&rsquo;s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies</li><li>
Monitors and escalates changes in client&rsquo;s plan of care, services or condition</li><li>
Ensures proper documentation and record-keeping for agency payers</li><li>
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment</li><li>
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
</li><li>Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance</li><li>
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified</li><li>
Coordinates or supports new hire on-boarding as well as employee exit meetings</li><li>
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS</li><li>
Coordinates Personnel Action Forms (PAF) for assigned service site(s)</li><li>
Ensures compliance with federal, state, and local employment laws and regulations</li><li>
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>High school diploma or GED; some college coursework or Associates degree preferred</li><li>
Two or more years of community service, client service or staffing experience</li><li>
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
</li><li>One to two years of Human Resources with high volume recruiting experience preferred</li><li>
One to two years in a supervisory role preferred</li><li>
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred</li><li>
Ability to make decisions quickly, and manage confidential information</li><li>
Excellent customer service skills and experience working with the public in a friendly and professional manner</li><li>
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services</li><li>
Minimal travel may be required</li></ul>
About our Line of Business:
<div>
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home &ndash; all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer&rsquo;s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.</div>
Salary Range: USD $22.00 - $24.00 / Hour</div>

Customer Service Supervisor/Human Resources Recruitment Coordinator

Nissan

<div>We are looking for a &quot;CUSTOMER QUALITY SUPERVISOR&quot; to join our team!<br>
<br>
If you want to be a part of Nissan Automotive, we are waiting for your application.<br>
<br>
The main responsibilities and specifications for the role are shared below;<br>
<br>
<b>CUSTOMER QUALITY SUPERVISOR
</b><br>
<ul><li>Manage end-to-end Voice of Customer (VOC) processes, including InMoment platform for Sales &amp; Service CES evaluations</li><li>
Monitor CES scores, analyze trends, and address dealer inquiries/objections regarding feedback</li><li>
Act as the liaison between Nissan dealers and InMoment to resolve disputes and improve data accuracy</li><li>
Prepare regular reports (weekly/monthly) with actionable recommendations for dealer improvement</li><li>
Present findings to internal stakeholders (DND, Leadership) and coordinate action plans</li><li>
Conduct training sessions (as needed) to align dealer practices with Nissan's standards</li><li>
Supervise daily CQ operations, including CES, Data Reach, Data Quality, and dealer network support, ensuring KPIs are met</li><li>
Prepare and present regular reports on CQ metrics (e.g., CES scores, complaint trends) to the Manager, recommending actionable improvements</li><li>
Coach dealers on customer relations best practices, monitor mystery shopper results, and implement corrective actions</li><li>
Assist in managing Rental Car process and ensure compliance with company policies to reduce brand risk</li></ul><br>
<b>
EDUCATIONAL QUALIFICATIONS/ REQUIREMENTS:
</b><br>
<ul><li>University degree (preferably Business Administration, Industrial Engineering)</li><li>
Minimum 5 years in customer quality/relations, with 1-2 years in a supervisory or team coordination role</li><li>
Experience in call center operations, complaint management, and dealer network support</li><li>
Being customer-centric and empathetic</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to coach teams and drive operational excellence</li><li>
Proactive and results-driven</li><li>
Advanced MS Office knowledge and proficiency in CRM tools and data analysis</li><li>
Fluent English written and verbally</li></ul><br>
If you think you have the required criteria and competencies, we are waiting for your application so that you can be a part of our amazing team!<br>
<br>
<b>About Nissan AMIEO (Africa, Middle East, India, Europe &amp; Oceania)</b><br>
<br>
Nissan aims to become a truly sustainable company, driving towards a cleaner, safer and more inclusive world.<br>
<br>
Sustainability is at the core of Nissan's long-term vision, Ambition 2030. Responding to critical environmental, societal and customer needs, this strategy sets out to deliver electrified models and technological innovation in key markets globally, empowering mobility and beyond. Ambition 2030 supports Nissan's goal which is to be carbon neutral across the life cycle of its products and operations by 2050. The Nissan AMIEO region, with EV36Zero at its centre, is primed to accelerate the shift to an electrified future.<br>
<br>
For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.<br>
<br>
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.<br>
<br>
#LI-OV1<br>
&#304;stanbul T&uuml;rkiye</div>

Customer Quality Supervisor

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