customer service supervisor

Abou Ghaly Motors

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 Job Summary:
 
 
 
 The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 
 
 
 
 
 
 Key Responsibilities &amp; Duties
 
 
 
 
 1. Operations &amp; Service Delivery
 
 
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 Oversee daily operations of inbound and outbound call activities.
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 Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
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 Ensure agents meet performance KPIs, service quality targets, and productivity goals.
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 Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
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 Maintain compliance with SLAs and operational policies.
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 2. Quality &amp; Performance Management
 
 
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 Conduct regular call monitoring and quality evaluations to ensure service excellence.
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 Identify performance gaps and develop action plans for improvement.
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 Contribute to defining, implementing, and enhancing quality standards and service procedures.
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 3. Team Leadership &amp; Coaching
 
 
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 Lead, motivate, and coach team members to achieve individual and team objectives.
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 Conduct on-the-job training for new hires and continuous learning sessions for the team.
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 Hold regular team meetings to communicate updates and align on performance expectations.
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 Monitor agent performance and provide constructive feedback to support growth and development.
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 4. Communication &amp; Process Improvement
 
 
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 Provide management with insights on operational issues and suggest process improvements.
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 Facilitate open communication channels between teams and management.
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 Escalate critical issues promptly and recommend corrective actions.
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 5. Customer Escalations &amp; Recovery
 
 
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 Handle escalated customer complaints and ensure quick and effective resolution.
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 Follow up on unresolved issues and ensure customer satisfaction.
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 6. Planning &amp; Reporting
 
 
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 Support in forecasting call volumes and workforce planning.
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 Track daily operational metrics and prepare performance reports for management review.
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 Contribute to the development of operational objectives and action plans.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Skills Required
 
 
 
 
 Education:
 
 
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 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
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 Experience:
 
 
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 Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
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 Proven experience managing both inbound and outbound operations.
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 Skills &amp; Competencies:
 
 
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 Fluent English (spoken and written).
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 Excellent communication and interpersonal skills.
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 Strong problem-solving, decision-making, and analytical thinking.
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 Proficiency in MS Office and CRM/call center software tools.
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 Customer-oriented mindset with strong sales acumen.
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</div>

Customer Service Supervisor

Multi Agencies General Trading 

Main ResponsibilitiesCASH SECURITY1. To ensure all cashiers have their own personal user ID numbers &amp; passwords for securities reasons.2. Maintain daily cash flow3. Daily cash to be handled properly4. Taking approval from the store supervisor, duty manager/manager for returns/refunds from customers.5. Exchanging money with customers or giving change directly to customers without purchase is prohibited as per the company policy.6. Start and end of day procedures, change requirements counter cleaning and arrangement of counter etc.CHECK OUT1. Checking the availability of shopping bags (All sizes)2. Spots check to be done twice a day without affecting the customer flow.3. Maintain high standards of food safety &amp;hygiene4. Packing the items of the customer5. To ensure staff are scheduled according to the flow of customers during busy business hours.6. Ensure the scanning rate of cashiers is up to the standard level.7. Ensure shopping trolleys and baskets are always available for supermarkets customers.8. Ensure all customers&rsquo; complaints are handled or report to the duty manager.CASH HANDLING1. Float and safe checks are done on opening and closing and as per the requirement.2. Follow the cash office procedures and policies.DEBIT/CREDIT TRANSCATIONS1. Proper transaction of Debit and credits cards.2. Declined transactions are communicated accordingly.LEGAL RESPONSIBILITIES 1. Take the necessary actions it case of theft.2. Checking the stock availability in a weekly base.LEGAL RESPONSIBILITIES 1. Procedure in case of till snatch &amp;stolen report to the duty manager.2. Managing the proper stock availability and shrinkage of cigarettes weekly.Job Type: Full-time

Enterprise Rent-a-Car

Summary:We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Brisbane Airport. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.Responsibilities:<ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul>Qualifications:<ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

City Plumbing

Come and join us as a results driven Sales Supervisor on a flexible hours basis to deliver sales and exceed customer expectations as part of a hugely successful branch team. The role: As a Sales Supervisor, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Supervisor role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: <ul> <li>Capable of managing and delivering to a wide range of customer demands, providing the very best service</li><li>Flexible and professional with a can do attitude</li><li>Customer focused with the passion and drive to help our business grow</li><li>Self motivated, enthusiastic and organised</li><li>An excellent communicator with the ability to work accurately at pace, in a methodical and tidy manner</li><li>Experienced with supervising and leading a team and can successfully motivate colleagues</li></ul> You: As a Sales Supervisor, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. You'll be flexible with working hours, and your approach to delivering customer and business needs. Ideally you'll have previous experience of overseeing a team, selling or assisting customers with purchases, ideally with knowledge of the products associated with our industry - although enthusiasm and a can-do attitude is just as important! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: <ul> <li>Bonus</li><li>Discounts, savings and cash back at numerous retailers</li><li>Life assurance</li><li>Extended family policy including maternity, paternity, additional annual leave and more</li><li>Mental Health First Aiders and Employee Assistance Programme, we look out for each other</li><li>Complete induction and a company that lets you grow and encourages development</li><li>Financial education and loans</li><li>Flexible working options</li><li>A business striving to create an environment of inclusion so everyone can be their true self</li><li>And more!</li></ul> We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment

Sales Supervisor - flexible hours

Lowe's Home Improvement

<div><div>What You Will Do
 
All Lowe&rsquo;s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: 
<ul><li>Providing resources and tools to support those directly helping customers provide the best service.</li><li>Assisting with down stocking and area recovery as well as providing input into merchandising decisions.</li><li>Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.</li></ul>
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). 
 
The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. 
In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). 
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets. 
 
What We're Looking For 
<ul><li>Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.</li><li>Requires morning, afternoon and evening availability any day of the week.</li><li>Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.</li><li>Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.</li></ul> 

What You Need To Succeed 
Minimum Qualifications 
<ul><li>High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.</li><li>1 year of experience in customer service.</li><li>1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).</li><li>Experience providing direction or supervision to teams (with or without direct report responsibility).</li><li>Experience supporting or participating in the process of training, mentoring and developing associates.</li><li>Experience working cross-functionally.</li><li>Experience Using Microsoft Office Suite.</li><li>Ability to obtain sales related licensure or registration as may be required by law.</li></ul> 

Preferred Qualifications 
<ul><li>3 years of retail customer service experience.</li><li>3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).</li><li>Experience in a leadership role with direct report responsibility.</li><li>Experience working in the home improvement retail sector.</li><li>Experience working in a fast paced, dynamic retail environment.</li><li>Experience in key carrying role with manager-on-duty responsibilities.</li><li>Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).</li></ul></div>
Pay Range: $25.20 - $28.25 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
This job will be posted for at least 5 days, starting on:
11/05/2025
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
. Pay Range: $25.20 - $28.25 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Sales Floor Dept Supervisor - Paint - Electric - Plumbing

IHG Hotels & Resorts

Job Location
 
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 Dubai, United Arab Emirates 
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 Experience
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 5 to 6 years 
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 Qualification Level
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 Diploma; Graduate 
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 Job Function
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 Customer Service / Telecalling 
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 Skillset
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 Supervisory experience 
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 Preferred Jobseekers
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 Jobseekers from any country 
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Front Office Supervisor Job Location : Dubai, United Arab Emirates Requirements : A degree or diploma in hospitality, tourism, or business is often preferred Proficiency English is a must. 
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Front Office Supervisor

Budsbear LLC

We are seeking a proactive and customer-focused Service Supervisor to join our client&rsquo;s operations team in Dubai Investment City (DIC). The role involves overseeing daily service operations, managing a service team, and ensuring high standards of customer satisfaction. The ideal candidate will bring strong leadership, organizational, and communication skills to maintain smooth service workflows and uphold operational excellence.Required Qualifications and SkillsDuties and Responsibilities Oversee and coordinate the activities of the service team to ensure efficient day-to-day operations. Ensure service delivery meets company standards and customer expectations. Handle customer queries, complaints, and feedback promptly and professionally to ensure satisfaction. Train, guide, and motivate team members to achieve performance and quality goals. Prepare service schedules and assign duties to staff based on workload and priorities. Ensure tools, equipment, and facilities are properly maintained and used efficiently. Maintain accurate service records, reports, and performance documentation. Collaborate with logistics, operations, and technical teams to enhance service delivery. Implement company policies on health, safety, and operational compliance. Assist management in achieving departmental targets and continuous service improvement.Required Qualifications and Skills Minimum 3 years of experience in Supervisory role for service operations or operations environments. Minimum Bachelor&rsquo;s degree or diploma in Business Administration, Hospitality, or related field. Proficiency in MS Office tools; exposure to Service Management Systems systems preferredManageme Strong leadership, team management, and communication skills. Ability to resolve conflicts and handle pressure effectively. Customer-oriented mindset with strong problem-solving abilities. Time management and multitasking. Process improvement and attention to detail. Adaptability and proactive work approach.Sector/Industry Experience Mandatory: Mechanical, generator, or vehicle service industry. Preferred: Operations or maintenance service sectors.Language Proficiency Mandatory: English (written &amp; spoken).Other Details Benefits: As per UAE labor law. Workdays &amp; Timing: Monday to Friday, 8:30 AM &ndash; 5:30 PM.Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Mechanical, generator, or vehicle service industry: 3 years (Required)</li></ul>

Service Supervisor (Mechanical)

Search 10000+ Customer service supervisor jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 customer service supervisor jobs NEAR_ME

Customer Service Supervisor

Customer Service Supervisor

Customer Service Supervisor - Brisbane Airport

Sales Supervisor - flexible hours

Sales Floor Dept Supervisor - Paint - Electric - Plumbing

Front Office Supervisor

Service Supervisor (Mechanical)