customer service supervisor

Intrepid

<div>Position is contingent upon contract award
As the Customer Service Supervisor, you will lead and manage our customer service operations at Al Udeid Air Base. The ideal candidate will have a strong background in inventory control, business operations, and logistics, combined with exceptional leadership and communication skills. This role is critical in ensuring efficient service delivery, maintaining operational standards, and supporting mission readiness.
ESSENTIAL JOB FUNCTIONS:
<ul><li>Supervise and lead the customer service team, providing guidance, training, and performance management.
</li><li>Oversee and implement inventory control procedures to ensure accurate tracking, storage, and distribution of materials and supplies.
</li><li>Manage day-to-day business operations , including workflow optimization, reporting, and adherence to organizational policies.
</li><li>Coordinate with logistics teams to ensure timely and accurate delivery of supplies and services.
</li><li>Resolve escalated customer service issues promptly and professionally.
</li><li>Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
</li><li>Ensure compliance with all safety, security, and operational protocols specific to the Air Base environment.
</li><li>Develop and implement process improvements to enhance operational efficiency and customer satisfaction.
</li></ul>Education &amp; EXPERIENCE:
<ul><li>Minimum of 5 years of experience in inventory control, business operations, or logistics, with at least 2 years in a supervisory or leadership role.
</li><li>Strong knowledge of inventory management systems, operational procedures, and supply chain processes.
</li><li>Proficiency with Microsoft Office Suite and inventory management software.
</li></ul>ADDITIONAL REQUIREMENTS:
<ul><li>Must possess a valid U.S. Driver&rsquo;s License
</li><li>Possess a valid U.S. Passport (preferred)
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
</li><li>Able to obtain and maintain a valid Residency Visa for Qatar
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul>TRAVEL: 100%, in deployed location.
SECURITY CLEARANCE: Must have and maintain a DoD Secret Clearance.
<div><div><div><div><div><div><div>Intrepid Acquisition Holdings, LLC
www.intrepidgs.com
Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div></div></div></div></div></div></div>

Customer Service Supervisor

<div>Driven by the passion to improve quality of people&rsquo;s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
We are seeking a Customer Service Supervisor to lead a team of customer service executives and ensure timely, accurate, and professional handling of customer orders and inquiries. This role requires strong coordination with sales, logistics, technical teams, and export departments to maintain service-level agreements and deliver exceptional customer experiences.<h3 class="jobSectionHeader">
What you will do</h3><ul><li>
Team Leadership: Manage and supervise the customer service team to ensure timely processing of orders and responses to customer queries.</li><li>
Order Management: Oversee entry of sales, return, repair, and custom orders into CRM/ERP systems, ensuring accuracy and compliance.</li><li>
Performance Monitoring: Track KPIs such as CSAT, NPS, and Case Resolution, generate reports, and implement process improvements.</li><li>
Customer Relationship Management: Build strong relationships with customers through empathy, understanding, and patience to foster loyalty.</li><li>
Operational Excellence: Maintain a clean and organized workbench and ensure adherence to business conduct guidelines.</li></ul><h3 class="jobSectionHeader">
What you bring</h3><ul><li>
5+ years of experience in customer service supervision or similar roles.</li><li>
Strong knowledge of CRM/ERP systems for order processing.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to manage KPIs and drive process improvements.</li><li>
Strong problem-solving and organizational skills.</li><li>
Fluent in English.</li></ul><h3 class="jobSectionHeader">
Who we are</h3>
At WSA, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.</div>

Enterprise Rent-a-Car

Summary:We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Brisbane Airport. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.Responsibilities:<ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul>Qualifications:<ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

City Plumbing

Come and join us as a results driven Sales Supervisor on a flexible hours basis to deliver sales and exceed customer expectations as part of a hugely successful branch team. The role: As a Sales Supervisor, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Supervisor role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: <ul> <li>Capable of managing and delivering to a wide range of customer demands, providing the very best service</li><li>Flexible and professional with a can do attitude</li><li>Customer focused with the passion and drive to help our business grow</li><li>Self motivated, enthusiastic and organised</li><li>An excellent communicator with the ability to work accurately at pace, in a methodical and tidy manner</li><li>Experienced with supervising and leading a team and can successfully motivate colleagues</li></ul> You: As a Sales Supervisor, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. You'll be flexible with working hours, and your approach to delivering customer and business needs. Ideally you'll have previous experience of overseeing a team, selling or assisting customers with purchases, ideally with knowledge of the products associated with our industry - although enthusiasm and a can-do attitude is just as important! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: <ul> <li>Bonus</li><li>Discounts, savings and cash back at numerous retailers</li><li>Life assurance</li><li>Extended family policy including maternity, paternity, additional annual leave and more</li><li>Mental Health First Aiders and Employee Assistance Programme, we look out for each other</li><li>Complete induction and a company that lets you grow and encourages development</li><li>Financial education and loans</li><li>Flexible working options</li><li>A business striving to create an environment of inclusion so everyone can be their true self</li><li>And more!</li></ul> We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment

Sales Supervisor - flexible hours

Hub Group

<div><div><div><div><div><div>The Supervisor is to assist the Manager in the overall performance of the warehouse and customer service operations. The Supervisor plans, organizes, help staff, directs, and controls the warehouse and customer service activities. The selection, training, and motivation of the workforce are key responsibilities. The Supervisor is accountable for achieving company objectives in regard to safe workplace, properly trained work force, labor cost efficiency, employee productivity, customer service, efficient storage, accuracy. 
Schedule : Monday-Friday 4:00pm-12:30am (leadership is expected anywhere between 30-45 mins before the start of their shift and after their shift. Schedule may change downrange based upon the needs of the business) 
Salary: $59,300 - $69,150 per year
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. 
Essential Job Function
<ul><li>Plan, direct, train and implement warehouse and customer service employees to meet productivity and service goals for each customer.
</li><li>Supervises and coordinates activities of workers engaged in loading and unloading products from trucks and or performing any handling or value added function for our customer.
</li><li>Make sure that every employee follows the work instructions of the bill of lading, receiver or any specific work instructions
</li><li>Operate in compliance with federal, state, and local statutes, OSHA requirements and Federal Labor law and requirements.
</li><li>Develop and maintain a productive work team by hiring, training, motivating, apply sound communication, directing the work force in the most efficient way, praising, counseling, and discipline employees.
</li><li>Utilize the performance evaluation system for recommending promotions, wage increases, and terminations. Must have a productivity program in place and track all important job characteristics, which will allow the Supervisor to be able to evaluate employees properly.
</li><li>Must make sure that all equipment is in good working condition, properly maintained and all safety equipment is being used. Must have proper documentation and employee involvement to achieve this properly.
</li><li>Make sure that all employees are trained properly on the equipment and they are operating it correctly.
</li><li>Must make sure that the building is being maintained properly and is kept as a food grade facility.
</li><li>The security of the facility and integrity of customer products is mandatory.
</li><li>Supervise customer service associates to assure the office and warehouse are working in unison to provide 100 percent customer satisfaction for all shipments and receipts.
</li><li>Inventory accuracy must be maintained by product and location.
</li><li>All Customer accounts must be given proper priority levels that allows for required level of operations, administrative support, appropriate contacts and response to special requests.
</li><li>Maintains High Integrity &acirc;&euro;&ldquo; honors commitments and the Values of TAGG Logistics.
</li>Regular attendance and timeliness is an essential function of the job. &acirc;&euro;&cent; Any other duties and responsibilities as assigned. 
<li>
</li></ul>Minimum Qualifications
<ul><li>Four years distribution supervisory/management experience leading a staff of 10+ employees in operations of at least 60,000 sq. ft.
</li><li>Experience with WMS, metric-driven operations, labor and resource management.
</li><li>College degree not required.
</li><li>Ability to follow procedures and instructions.
</li>Be able to listen to employee<li>'s needs and concerns and be able to motivate and create teams.
</li><li>Ability to read, write and communicate effectively.
</li><li>Ability to perform calculations involving adding, counting, subtracting, division and multiplication.
</li>Pass written and obstacle course for fork truck certification. 
<li>
</li></ul>Physical &amp; Work Environment Demands
The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee will be required to manually lift and stack products that ranges from 5 pounds to 75 pounds. Must be capable of sitting, standing, bending, climbing, lifting, or walking for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
The work element will be hot in the summer and cold in the winter - this position is not in a controlled environment. Must be able to work additional hours and up to seven days a week, as needed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. 
Benefits We offer a comprehensive benefits plan including:
<ul><li>Medical
</li><li>Dental
</li><li>Vision
</li><li>Flexible Spending Account (FSA)
</li><li>Employee Assistance Program (EAP)
</li><li>Life &amp; AD&amp;D Insurance
</li><li>Disability
</li><li>Paid Time Off
</li><li>Paid Holidays</li></ul></div></div></div></div></div></div>
 <div>Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of &quot;The Way Ahead&quot; - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com .</div>

Operations Supervisor | 2nd Shift

AC House company

Furniture Retail CompanyWe are seeking a proactive and customer-centric Customer Service Team Leader to lead our service team and ensure a seamless customer journey across our furniture and mattress retail operations.Key Responsibilities<ul><li>Lead, supervise, and motivate the customer service team on a daily basis</li><li>Deliver a high standard of customer experience before, during, and after sales</li><li>Handle and resolve escalated customer complaints and inquiries efficiently</li><li>Manage and follow up on customer cases using the CRM system, ensuring accurate tracking and timely resolution</li><li>Coordinate closely with sales, delivery, warehouse, and after-sales teams</li><li>Monitor order status, delivery schedules, and post-delivery follow-ups</li><li>Train, coach, and evaluate team members to improve service quality and performance</li><li>Ensure service processes are efficient, structured, and aligned with company standards</li><li>Prepare performance reports, service metrics, and KPIs</li></ul>Requirements<ul><li>Proven experience as a Customer Service Team Leader / Supervisor, preferably in retail</li><li>Experience in furniture, mattress, or home retail is a strong advantage</li><li>Arabic speaking is preferred (English is required)</li><li>Strong working knowledge of CRM systems and customer case management</li><li>Digitally savvy with a modern, process-driven approach to customer service</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to multitask, work under pressure, and manage priorities effectively</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth within a growing retail business</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timePay: KD500.000 - KD600.000 per month

Customer Service Team Leader

AL Nabooda Automobiles LLC.

<div>
 
 
 Join Our Team as a Supervisor &ndash; Lease &amp; Rental!
 
 
 
 Are you an experienced operations or leasing professional with a strong understanding of vehicle rentals and customer service? Do you enjoy leading teams, coordinating daily operations, and ensuring smooth customer experiences in a fast-paced environment? If yes, we&rsquo;d love to welcome you to our team as a
 
 Supervisor &ndash; Lease &amp; Rental
 
 .
 
 
 
 
 
 
 About us
 
 
 
 Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
 
 
 Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
 
 
 With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
 
 
 
 
 
 
 Job Purpose
 
 
 
 To lead and manage the customer-facing Lease &amp; Rental (L&amp;R) operations team, ensuring high-quality customer interactions, efficient fleet utilization, adherence to Service Level Agreements (SLAs), and smooth lifecycle management of all L&amp;R vehicles. The role ensures daily operational excellence, customer satisfaction, and strong coordination with internal departments including New Car Sales, Brand&rsquo;s Administration, Logistics, Service, Body Shop, Used Cars, Parts, and Finance.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 Team Leadership &amp; Customer Experience
 
 
 <ul>
 <li>
 Lead, coach, and develop the L&amp;R frontline team to deliver exceptional service and meet performance targets.
 </li>
 <li>
 Manage customer interactions, escalations, and complaint resolution, ensuring fast turnaround and high customer satisfaction.
 </li>
 <li>
 Ensure adherence to internal and cross-departmental SLAs.
 </li>
 </ul>
 
 
 
 
 
 Fleet Management
 
 
 <ul>
 <li>
 Oversee the full lifecycle of the L&amp;R fleet&mdash;from delivery, in-service period, replacement, return to stock, and transfer to Used Cars.
 </li>
 <li>
 Monitor fleet utilization, ensuring availability ratios and proactive movement of vehicles.
 </li>
 <li>
 Recommend fleet replacements based on mileage, condition, TCO and business needs.
 </li>
 <li>
 Ensure 100% compliance with manufacturer maintenance schedules.
 </li>
 <li>
 Monitor damages, insurance claims, repairs, and cost recovery (customer/warranty/insurance).
 </li>
 </ul>
 
 
 
 
 
 Operational Control &amp; Interdepartmental Coordination
 
 
 <ul>
 <li>
 Coordinate with NC, UC, Admin, Service Advisors, Body Shop, Logistics, and Finance teams for timely vehicle processing.
 </li>
 <li>
 Manage customer returns, ensuring proper documentation, damage reporting, and SLA adherence.
 </li>
 <li>
 Ensure accurate and timely issuance of invoices (rental, lease packages, Salik, fines, damage charges, and insurance recoveries).
 </li>
 <li>
 Ensure all regulatory requirements are fulfilled, including registration renewals and documentation accuracy.
 </li>
 <li>
 Provide operational support to Mobility projects and broader L&amp;R requirements.
 </li>
 <li>
 Control customer charges by screening estimates and negotiating with respective teams on fair, agreed billing.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Performance Tracking
 
 
 <ul>
 <li>
 Submit daily, weekly, and monthly reports covering fleet status, utilization, service adherence, customer metrics, and operational KPIs.
 </li>
 <li>
 Monitor and control operational costs, including repair costs allocated to ANA.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Identify and implement process improvements to enhance customer experience, reduce downtime, and increase operational efficiency.
 </li>
 <li>
 Ensure ongoing training and upskilling for the team, including product knowledge, systems proficiency, and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses.
 </li>
 <li>
 Comprehensive benefits package including health insurance and more.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 A vibrant company culture that values teamwork and innovation.
 </li>
 </ul>
 
 
 
 
 
 What you will need
 
 
 <ul>
 <li>
 Bachelors degree or equivalent
 </li>
 <li>
 UAE/Middle East Automobile experience
 </li>
 <li>
 Proven experience of achieving targets.
 </li>
 </ul>
 
 
</div>

Supervisor - Lease & Rental

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