customer service supervisor

SAN JOSE WATER COMPANY

<div><div><div><div><div>| 
</div><div>Requisition ID 
</div><div>req1076 
</div></div> 
<div><div>Type of Employment 
</div><div>Temporary Employee 
</div><div>| 
</div><div>Job Openings 
</div><div>1 
</div></div> 
<div><div>Compensation Range 
</div><div>110,000.00 - 120,000.00 
</div><div>| 
</div><div>Compensation Type 
</div><div>Annual Salary
</div></div> 
</div></div><div></div>Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service. 
 
We are actively seeking talented, driven and highly-productive applicants for the position of Temporary Customer Service Supervisor to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package. 
Position Summary
Under the direction of the Manager of Customer Service, the Temporary Customer Service Supervisor supports the department and Customer Service Representatives by ensuring the high quality service to customers. This role leads a team handling billing, service requests and complex issues. There is a strong focus on staff training, performance, operational efficiency, and escalations. 
Specific Responsibilities<ul><li>
Maintain and develop internal support and call center quality standards.</li><li>
Reviewing regularly a subset of support agents' conversations (calls, emails, chat, etc.,).</li><li>
Assess support interactions based on internal standards.</li><li>
Accompany evaluations with meaningful and constructive feedback.</li><li>
Discuss and explain feedback with agents in regular meetings.</li><li>
Analyze all customer service metrics and how the support team's performance affects those KPIs.</li><li>
Create strategies to improve KPIs.</li><li>
Help agents improve their performance with specific instructions and constant support.</li><li>
Map the need for training and onboarding programs and initiate these projects.</li><li>
Monitor customer service performance on the agent and team level.</li><li>
Create reports that reflect support performance.</li><li>
Provide management with reports on support team's performance.</li><li>
Participate in calibration sessions to maintain consistency in internal evaluations.</li><li>
Works with other departments and other outside agencies.</li></ul><ul><li>
Operate department phone system and related IVR systems.</li><li>
Contribute to the team culture in a positive manner.</li><li>
Attend online and in-person meetings, as needed, to represent Customer Service.</li><li>
Other job duties as assigned.</li></ul> 
Required Knowledge Skills &amp; Abilities<ul><li>
Ability to gain and maintain the trust of employees as you work to constructively help improve their knowledge, skills and abilities.</li><li>
Proven track record of analytical skills.</li><li>
Strong written and verbal communication skills, letter writing and communication skills.</li><li>
Great people skills and ability to communicate feedback.</li><li>
Good organizational skills, knowledgeable in goal-setting practices.</li><li>
Examples of data visualization abilities and understanding of support metrics.</li><li>
Perception of basic business metrics and how support impacts those.</li><li>
Problem-solving capabilities to create meaningful strategies to improve customer service delivery.</li></ul> 
Required Education and Experience<ul><li>
An associate or bachelor's degree or equivalent and at least three years&rsquo; experience in directing the work of subordinate employees engaged in customer service activities.</li><li>
Call center and union environment experience is preferred.</li></ul> 
EEO Statement 
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div><div></div>

Temporary Customer Service Supervisor

BayCoast Bank

<div>POSITION DESCRIPTION 
POSITION TITLE: FLOATING CUSTOMER SERVICE SUPERVISOR
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
LEVEL: 105
LOCATION: South Coast Region
 Home Branch: Ashley Blvd Branch, New Bedford, MA<ul><li>This position requires flexibility to float between our Fall River, Dartmouth, New Bedford, &amp; Fairhaven branches as needed. Mileage reimbursement may be available for travel between locations</li></ul> 
Bilingual: Spanish/Portuguese a plus 
FUNCTION: N/A
Under the direction of the Regional Manager, the Float Customer Service Supervisor is at the forefront of customer interactions that provides high quality service that earns the long-term loyalty of our customers at various locations, where needed. Leverages communication skills and banking knowledge to engage with customers. Understands customer&rsquo;s needs which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Responsible for the daily supervision of the branch teller staff, creating a high-quality service team that earns the long-term loyalty of the customers. Oversees and conducts the accurate processing of various customer transactions. The Float CSS coaches the teller team in all aspects of relationship development, service, and operations, responding to customer inquiries by answering questions, resolving problems or referring customers to the appropriate personnel. The Supervisor is responsible for the daily control of the branch&rsquo;s main vault, distributing and receiving cash to/from the staff. Demonstrates a willingness to do more than is required or expected by embracing the Bank&rsquo;s mission statement and core values, which will improve results and morale as well as create new opportunities. 
RESPONSIBILITIES:
RELATIONSHIP DEVELOPMENT AND SERVICE<ul><li>
Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction and ensuring that the teller staff consistently provides high quality customer service.</li><li>
Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank&rsquo;s problem resolutions procedures.</li><li>
Accurately processes various customer transactions.</li><li>
Leverages problem-solving by speaking clearly and persuasively in positive and negative situations. Listens and obtains clarification.</li><li>
Models and promotes Customer Centric service standards to the teller staff.</li><li>
Initiates contact with customers to ensure satisfaction.</li><li>
Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.</li><li>
Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.</li><li>
Serves as an active member of the office customer service team with opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers.</li><li>
Embraces the Bank&rsquo;s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and Baycoast Mortgage</li><li>
Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.</li></ul><ul><li>
Strives to meet and exceed branch initiatives and goals.</li><li>
Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.</li><li>
Maintains a current registration with the Nationwide Multistate Licensing System (NMLS).</li></ul> 
STAFFING AND COACHING<ul><li>
Manages the daily staffing schedule and maintains a smooth workflow behind the teller line.</li><li>
Motivates, trains, and coaches the staff to improve relationship development and service skills.</li><li>
Provides guidance to subordinates in the more complex or non-routine aspects of their work.</li><li>
Consistently ensures staff adherence to bank policies and procedures regarding branch operations, security, and employment practices.</li><li>
Motivates staff to improve product knowledge through periodic testing.</li><li>
Exhibits confidence in self and others; inspires and motivates others to perform well. Effectively influences actions and opinions of others; accepts feedback from others. Gives appropriate recognition to others.</li><li>
Provides training to new tellers, as needed.</li><li>
Coaches each staff member to provide exceptional service by completing monthly Observations and establishing action plans.</li><li>
Participates as a &ldquo;team player&rdquo; to accomplish branch tasks.</li><li>
Helps staff to develop their skills in order to achieve their goals which assist in their career path development.</li></ul> 
OPERATIONAL<ul><li>
Responsible for overseeing the daily supervision of the teller line while performing the following duties:<ul><li>
Responsible for the daily control of the vault, placing orders for cash in order to maintain an adequate on-hand cash supply. Ensures the security of the main branch cash, supplying and receiving cash to/from tellers when needed and is responsible for its settlement at days end.</li><li>
In the absence of the manager and when there is no Asst. Mngr. assigned, may be responsible for the daily operations of the branch and monthly and quarterly branch reports.</li><li>
Balances the ATM, night deposit and subject to verification bags daily.</li><li>
Issues Debit/ATM cards through Card @ Once and performs maintenance when cards are compromised due to lost, stolen or fraud.</li><li>
Demonstrates complete knowledge of Customer Service Associate (teller) transactions and performs Customer Service Associate (teller) transactions &amp; other duties as needed.</li><li>
Consistently produces and exceeds the expected volume of teller transactions; adhering to the established teller difference limits.</li><li>
Prepares source documents completely and accurately and processes the appropriate paperwork correctly and promptly.</li><li>
Ensures monthly cash audits are completed/submitted on a timely basis.</li><li>
Maintains a high degree of accuracy, organization, and productivity in overseeing and conducting customer transactions.</li><li>
Signs bank checks, approves certain checks for encashment, and overrides certain transactions in accordance with proper procedures.</li><li>
Assists the Supervisory Staff in monitoring service performance and reports incidents to Branch Manager or Assistant Branch Manager.</li><li>
Assists in communicating goals and evaluating performance vs. goals set.</li><li>
Has a commanding knowledge of the features and benefits of BayCoast Bank products and services, ensuring the staff is also knowledgeable in products and services.</li><li>
Assists with the safe deposit box function.</li><li>
Process wire transfer request and approves wires in accordance with proper procedures.</li><li>
Accurately completes the loan application process.</li><li>
Inventories and orders branch supplies, as needed.</li><li>
Quickly responds to internal inquiries from other departments or areas.</li><li>
Maintains a neat, organized work area.</li></ul></li><li>
Is responsible for opening and/or closing the branch in the absence of the Manager and Assistant Manager.</li><li>
Adheres to the Banks confidentiality policy and the safeguarding of customer information.</li><li>
Participates in Bank sponsored community events and organizations.</li><li>
Attends all required trainings/meetings as assigned or scheduled.</li><li>
Performs additional duties as requested.</li></ul> 
Knowledge/Skills/Experience Requirements:
Minimum 1- year experience as a teller in a bank or other financial institution. Strong
supervisory and interpersonal communications skills. A thorough understanding of teller
operations. Professional telephone communications skills. Enthusiastic, customer-
focused team player. Organized and dependable. Good knowledge of bank terminology,
products and services. Skilled in typing and general use of office equipment. Ability to
work accurately with figures and to perform detailed work. Positive and helpful attitude.
Physical/Work Condition Requirements:
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk, hear, lift up to 50 lbs. pull open and close the vault or cash safe door, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
Equipment Used:
General office/bank equipment. Computer, printer, coin machine bill counter, copier, scanner, FAX, Card @ Once instant Debit/ATM card printer, safe deposit time recorder, alarm system, surveillance monitoring system.</div>

FLOAT CUSTOMER SERVICE SUPERVISOR

Enova International

<div>We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

About the role:

As a Customer Service Supervisor, your primary responsibility is to oversee the day to day functions of a team of call center representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness. This role will report to the Department Manager.

Responsibilities:
<ul>
<li>Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity</li>
<li>Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience</li>
<li>Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner</li>
<li>Identify trends and recommend appropriate solutions to improve performance and drive engagement</li>
<li>Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function</li>
</ul>
Requirements:
<ul>
<li>3 years of leadership experience in related capacity</li>
<li>Experience within the financial industry and/or loan operations</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to coach, train, and motivate employees and evaluate their performance</li>
<li>Capable of remaining calm under pressure and navigating tense situations, especially during busy hours</li>
</ul>
Compensation:

This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.

Budgeted annual salary ranges:
<ul>
<li>Supervisor II: $51,000 to $57,000</li>
<li>Supervisor III: $60,000 to $71,600</li>
</ul>
Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.<div>
Benefits &amp; Perks:
<ul>
<li>Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.</li>
<li>Health, dental, and vision insurance including mental health benefits</li>
<li>401(k) matching plus a roth option (U.S. Based employees only)</li>
<li>PTO &amp; paid holidays off</li>
<li>Sabbatical program (for eligible roles)</li>
<li>Summer hours (for eligible roles)</li>
<li>Paid parental leave</li>
<li>DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)</li>
<li>Employee recognition and rewards program</li>
<li>Charitable matching and a paid volunteer day&hellip;Plus so much more!</li>
</ul>
About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus&trade;platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks&mdash;in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.</div></div>

Customer Service Supervisor (Hybrid)

Sisu Healthcare Solutions

About UsWe are a fast‑growing home infusion company dedicated to delivering high‑quality, patient‑centered care across Arizona and Nevada. Our teams support complex therapies and partner closely with patients, providers, and payers to ensure a seamless infusion experience. As we continue to grow, we are seeking a strong Customer Service Supervisor to lead, coach, and elevate our frontline customer service team.Sisu Healthcare Solutions is a privately held infusion therapy company based in Tempe, AZ. We are dedicated to providing excellent clinical service to our patients, physicians, and managed care customers. Our comprehensive infusion therapy services include the provision of nutritional, antibiotics, and specialty drugs administered intravenously in the home setting or in our outpatient ambulatory infusion suites. Our clinical team of nurses and pharmacists work closely with physicians to develop personalized plan of care and ensure optimal patient outcomes.Position SummaryThe Customer Service Supervisor is responsible for overseeing daily customer service operations, ensuring exceptional patient and referral partner experiences, and supporting a high‑volume, fast‑paced home infusion environment. This role provides hands‑on leadership, performance management, and process improvement while serving as an escalation point for complex issues.Key Responsibilities<ul><li>Supervise and support a team of customer service representatives serving AZ and NV markets</li><li>Monitor daily workflows, call volumes, response times, and service quality</li><li>Coach, train, and mentor staff to ensure consistent, compassionate, and compliant service</li><li>Serve as an escalation point for patient, provider, and payer issues</li><li>Collaborate closely with intake, nursing, pharmacy, billing, and reimbursement teams</li><li>Ensure adherence to HIPAA, company policies, and regulatory requirements</li><li>Track KPIs and team performance metrics; identify trends and improvement opportunities</li><li>Assist with hiring, onboarding, and ongoing training of customer service staff</li><li>Support operational initiatives and continuous improvement projects</li></ul>Qualifications<ul><li>3+ years of customer service experience, preferably in healthcare, home infusion, specialty pharmacy, or medical services</li><li>1&ndash;2+ years of supervisory or lead experience</li><li>Strong understanding of patient services, intake, scheduling, or healthcare operations</li><li>Excellent communication, leadership, and conflict‑resolution skills</li><li>Ability to manage priorities in a high‑volume, time‑sensitive environment</li><li>Proficient with EHR/CRM systems and Microsoft Office</li><li>Experience supporting multi‑state operations (AZ/NV a plus)</li></ul>Preferred Experience<ul><li>Home infusion, infusion center, or specialty pharmacy background</li><li>Experience working with referrals, insurance verification, or care coordination</li><li>KPI‑driven team leadership and performance management</li></ul>What We Offer<ul><li>Competitive salary based on experience</li><li>Medical, dental, and vision benefits</li><li>401K</li><li>Paid time off and holidays</li><li>Growth opportunities within a rapidly expanding organization</li><li>Collaborative, mission‑driven work environment</li></ul>Why Join UsYou&rsquo;ll play a critical leadership role in improving patient experiences while helping scale a growing home infusion organization. If you thrive in healthcare operations and enjoy developing high‑performing teams, we&rsquo;d love to hear from you.Apply today to help shape the future of patient‑focused home infusion care in Arizona and Nevada.Pay: $55,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 3 years (Preferred)</li><li>team lead : 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Customer Service Supervisor - Home Infusion (AZ & NV)

Stockman Bank

<div>Vision
Our people, philosophy and the way we do business have positioned Stockman Bank as Montana&rsquo;s premier financial center for business leaders, agriculture operators, commercial developers and real estate owners. We are a Montana-born company, built on western values, focused on creating long-standing relationships through integrity, expertise and results. Our offices are locally managed and community-oriented, allowing us to best serve our customers. Our workforce is well trained and competent and our work environment encourages productivity, personal growth and job satisfaction. 
Position General Responsibilities:
This position is the Office&rsquo;s front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers, and representing the Bank in community activities. Responsible for the merchant program and other duties as assigned. 
Employees Supervised:
Customer Service Representatives 
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management. 
Basic Qualifications:
1. Strong commitment to providing exceptional customer service.
2. High School diploma or equivalency.
3. Ten key proficiency.
4. Previous computer experience.
5. 1-2 years previous financial institution/customer service experience
6. Strong communication and organizational skills. 
Preferred:
1. Previous Bank Operations knowledge and skills. 
Dimension of Job:
The position requires a thorough knowledge of all types of accounts, services and products offered and sold. The Customer Service Representative (CSR) will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall marketing effort of the Bank. 
Position Specific Responsibilities, Duties and Competencies 
1. Supervision:
a. Supervise new accounts personnel and receptionist for the branch.
b. Assist with training of customer service personnel as needed.
c. Establish clear performance expectations and conduct annual review of CSR staff.
d. Responsible for quality customer service delivery of all CSR staff.
e. Refer operational issues/concerns to Operations Officer as needed. 
2. New Accounts/Sales/Service:<ul><li>
Maintain an extensive knowledge of deposits, loan and on-deposit services offered by Stockman Bank by studying product information, bulletins, regulations and updates. Attend periodic training sessions and stay abreast of new procedures, marketing techniques, rules and regulations.</li><li>
Sell multiple financial products and services to new and existing customers by assessing customer needs and determining which financial services can best satisfy those needs. Products include but are not limited to:</li></ul>
* Transaction Accounts * Safe Deposit Boxes
* IRA&rsquo;s * Trusts
* Savings Accounts * Direct Deposit Enrollment
* ATM Cards * Wire Transfers<ul><li>Credit Cards</li></ul><ul><li>
Spot sales opportunities and cross-sell other Bank services as they arise.</li><li>
Refer potential clients to the Investment Center.</li></ul> 
3. Administration:<ul><li>
Resolve customer account problem(s) at the request of either the customer or employee.</li><li>
Gather and verify data or information for reports, in response to problems or inquiries.</li><li>
Correct, clarify or settle differences or discrepancies in accounts detected internally or brought to the Bank&rsquo;s attention by customers.</li><li>
Be aware of all new deposit account and closed account activity.</li><li>
Observe and enforce all Bank policies and procedures.</li><li>
Assist with answering incoming calls as necessary.</li><li>
Monitor and direct lobby traffic.</li><li>
Update deposit rates and lobby PC display.</li><li>
Preparation of documentation for all deposit accounts.</li><li>
Accept wires, transfers, stop payments, change of addresses; order checks, ATM and debit cards, balance checkbooks, etc.</li><li>
Maintain temporary signature cards/W-8&rsquo;s/W-9&rsquo;s</li><li>
Send &ldquo;Thank you&rdquo; notes for new accounts as defined by management or those identified directly.</li></ul> 
4. Sales/Public Relations:<ul><li>
Promote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethic.</li><li>
Greet all customers pleasantly and make them feel welcome and comfortable.</li><li>
Handle transactions quickly and professionally.</li><li>
Effectively handle customer questions and problems.</li><li>
Spot sales opportunities and refer business consistently.</li><li>
Cross-sell other Bank services whenever the opportunity arises.</li><li>
Keep up-to-date on pricing and products.</li><li>
Relay customer comments and/or complaints to the Supervisor/Branch Manager.</li></ul> 
5. Operations Assistant:<ul><li>
Manage the branch&rsquo;s overdraft list, review non-posts, returned items and assist with resolving other issues for the Operations Department in Miles City on a daily basis.
</li><li>Assist with training material preparation and presentation for various operations issues.</li><li>
Oversee branch audit functions by maintaining the Branch Ops Officer Manual.</li><li>
Assist the Senior Operations Officer in the day-to-day monitoring of operational and technological issues.</li><li>
Provide assistance to Senior Operations Officer in assessing Security procedures at each branch; providing periodic training to branch personnel.</li></ul> 
6. Federal Regulations:<ul><li>
Maintain a working knowledge of Bank's written policies and procedures that apply to and concern this position&rsquo;s area of responsibility, including general regulations such as the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and various other Federal and State regulations as they apply.</li></ul> 
Physical and Mental Demands (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 
Occasionally = 0-33% of shift Frequently = 34-66% of shift Constantly = 67-100% of shift 
1. Constant lifting/carrying up to 10 pounds. Constantly required to sit, hear, talk, write, read, keyboard/computer entry, reach, stretch, work under time constraints with needed ability for task management flexibility and to perform routine duties with attention for details. Constant abilities used/required on the job are mathematics, memory, reasoning, estimating, problem-solving and exercising judgment.
2. Frequently lift and/or move up to 25 pounds. Interactions with customers will require oral and written communications with customers and transactions with guidance available.
3. Occasionally stand, walk, stoop, kneel, crouch, climb (up ladders, etc.), balance (to reach items) or crawl.
4. Infrequently drive a car or work extended hours.
5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 
Work Environment (The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 
1. Constantly works with others, around others and with customers and the public. Constantly works indoors, in confined areas and is exposed to the risk of electrical shock.
2. Frequently works around noise (moderate level). The employee must have the ability to focus on tasks and customers while hearing teller machines, conversations of others, coin sorter, music, phones etc., in a confined area.
3. Infrequently the employee works alone and also works near moving objects. The employee is also infrequently exposed to outdoor weather conditions. 
Company Functions and Expectations:
Technical Knowledge
Has the technical knowledge and analytical skills to fulfill job duties in a positive manner. Keeps abreast of new and changing developments in industry/field especially as it pertains to the individual&rsquo;s position. Has the ability to analyze situation and react accordingly. 
Communication
Expresses information/thoughts clearly and concisely in both written and verbal form. Keeps communication channels open with subordinates and supervisors. Responds promptly to calls or inquiries in a courteous and professional manner. Communication is effective and efficient. 
Organization/Planning
Establishes priorities, sets goals and meets deadlines in an accurate and efficient manner. Organizes overall workflow and working area. Quickly identifies problems, makes timely decisions and notifies affected personnel. Plans effectively to ensure timely completion of duties. 
Team Work/Professionalism
Is willing to assist others to ensure deadlines are met. Provides assistance to less experienced personnel when needed. Informs appropriate personnel of significant issues in a timely manner. Works well in group environment and with supervisor. Models professionalism by addressing others with appropriate actions and appearance within professional boundaries. 
Customer Service Culture
Employees will strive for outstanding, professional and courteous service to our customers and anyone who visits our facility.</div>

CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR

NIKE

<div><div>Nike Job Description Retail Supervisor
Location &amp; Store Type: Nike Factory Store Glenarden
Address: Glenarden, MD
Hours: Full Time &ndash; 38-40 hours per week, including nights and weekends
We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as an Specialist. Are you ready to embrace it? Let&rsquo;s do it.
Lace Up as a Nike Retail Supervisor
As a Nike Retail Supervisor, you&rsquo;re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You&rsquo;ll work with your team to focus on customer service and get to the win the right way.
When we say team, we mean it. We go after goals together. We support your bold ideas &mdash; and encourage you to try them out. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-time customers find their dream pair. Those iconic moments &ndash; that's our culture. Bring your just-do-it attitude, and let's be game-changers together. 
Be Rewarded for a Job Well Done<ul><li>
Discounts for you and your family from Nike, Converse and Jordan up to 50% off</li><li>
Accrued Paid Time Off and Holiday Pay</li><li>
All full-time and part-time employees working 20 hours or more per week are eligible for 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired</li><li>
Full-time and part-time employees working 20 hours or more per week are eligible for Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment</li><li>
The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
</li><li>Access to support through Optum Employee Assistance Program at no cost for you and your family</li><li>
Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates</li></ul> 
Putting Your Best Foot Forward<ul><li>
Must be at least 18 (U.S)</li><li>
1 year of retail or consumer service experience preferred
</li><li>Flexibility to work nights, weekends and holidays based on store needs</li><li>
Use customer service authentically to ensure customers feel seen and understood in our stores</li><li>
Ability to learn and train on the latest products and technologies
</li><li>Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations. 
</li></ul>What You're Responsible For<ul><li>
Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs</li><li>
Bringing your positive attitude and passion to your teammates and customers every day
</li></ul><ul><li>Lead by example and deliver service in line with Nike&rsquo;s Service Principles to bring the consumer journey to life.
</li><li>Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey</li><li>
Playing by the rules and being professional, demonstrating integrity, reliability, and kindness</li><li>
Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
</li><li>Showing up for your teammates by attending store events</li></ul> 
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 
 For more information, please refer to Equal Employment Opportunity is The Law</div></div>

Retail Supervisor - Nike Glenarden

Chip Cookies

<div>Do you like making people happy? Are you service-oriented? Plus do you love cookies? You get a free box every week! Then we have just the position for you! 
We are the Original Cookie Delivery Company and make the best cookies in the state of Idaho! We are hiring a new Supervisor. This is a part-time position working 3-4 days a week with a potential for full time. Must be able to work some Fridays, Saturdays, and Sundays.
We are looking for someone... 
<ul><li>18 years of age or older</li><li>
Strong Customer service skills</li><li>
Great attitude and self starter</li><li>
Coachable</li><li>
Good leader</li><li>
Great communicator</li><li>
Team player</li><li>
Can Do attitude</li></ul>
Duties &amp; Responsibilities
<ul><li>Bake 
</li><li>
Run the cash register 
</li><li>
Customer service 
</li><li>
Overall cleanliness of the store</li><li>
Produce dough</li><li>
Upsell &amp; bring in great reviews</li><li>
Supervise employees when manager is not in the store</li><li>
Keep register stocked
</li></ul>Benefits
<ul><li>Paid every 2 weeks</li></ul>
<ul><li>$15.00 hour Base Pay + Tips</li></ul>
<ul><li>$2-$6 hour in tips</li></ul>
<ul><li>1 box of free cookies each week</li></ul>
<ul><li>Fun work environment</li></ul>
<ul><li>Make people happy</li></ul>
<ul><li>Chip Cookies has Won Many Awards in Idaho and Utah!</li></ul> 
 
Shift: 
<ul><li>Night shift</li><li>
Day shift</li></ul>
Work Location: In person</div>

Chip Cookies Supervisor

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