customer service supervisor

Piedmont Airlines

<div>We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.
Essential Duties:<ul><li>
Coach and provide career development to the team</li><li>
Correct non-compliant behavior and impose disciplinary action as required</li><li>
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines</li><li>
Manage the operational activities of the department in accordance with established policies and procedures</li><li>
Manage a staff of team members with varied duties</li><li>
Administrative duties, including daily/weekly/monthly reports</li><li>
Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems</li><li>
Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service</li><li>
Drive motorized equipment</li><li>
Provide support when employee absence affects the operation</li></ul>
Job Qualifications &amp; Competencies:<ul><li>
Excellent organizational skills and ability to multi-task</li><li>
Ability to work independently, set and meet own deadlines</li><li>
Ability to work well with all levels of management and support staff</li><li>
Able to defuse conflicts among team members</li><li>
Familiarity with Microsoft Office Suite</li><li>
Prior experience with internal controls processes for accountable items</li><li>
Ability to work a flexible schedule</li></ul> 
Preferred Qualifications:<ul><li>
Previous airline management experience</li><li>
Current Piedmont employee with a minimum six months of service</li><li>
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents</li><li>
Extensive knowledge of QIK</li><li>
Bachelor&rsquo;s Degree in Aviation, Business, or related field</li></ul>
Work Environment:<ul><li>
Use of computers and other office equipment</li><li>
Airport ramp environment, subject to varied weather conditions and elevated noise levels</li><li>
All shifts including weekends, nights, holidays and/or irregular shifts</li></ul>
Physical Requirements:<ul><li>
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs</li><li>
Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools</li><li>
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs</li></ul>
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$20.39/Hourly
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
March 18, 2026<h3 class="jobSectionHeader">
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.</h3></div>

Customer Service Supervisor, Cross Functional

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
 
Job Summary: 
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (CA Employees are paid bi-weekly)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Leading a team of agents in customer service duties.</li>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.</li>
<li>Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma, GED or equivalent education.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>One year of relevant work experience in the aviation or ground handling services industry.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor - JAC

All Ways Caring HomeCare

<div>Our Company:
<div>
All Ways Caring HomeCare</div><div></div>
Overview:
<div>
The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.</div>
Responsibilities:
<ul><li>Understands and ensures adherence to the agreed plan of care for each client in your caseload</li><li>
Facilitates communication and serving as a liason between the client&rsquo;s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies</li><li>
Monitors and escalates changes in client&rsquo;s plan of care, services or condition</li><li>
Ensures proper documentation and record-keeping for agency payers</li><li>
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment</li><li>
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
</li><li>Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance</li><li>
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified</li><li>
Coordinates or supports new hire on-boarding as well as employee exit meetings</li><li>
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS</li><li>
Coordinates Personnel Action Forms (PAF) for assigned service site(s)</li><li>
Ensures compliance with federal, state, and local employment laws and regulations</li><li>
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>High school diploma or GED; some college coursework or Associates degree preferred</li><li>
Two or more years of community service, client service or staffing experience</li><li>
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
</li><li>One to two years of Human Resources with high volume recruiting experience preferred</li><li>
One to two years in a supervisory role preferred</li><li>
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred</li><li>
Ability to make decisions quickly, and manage confidential information</li><li>
Excellent customer service skills and experience working with the public in a friendly and professional manner</li><li>
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services</li><li>
Minimal travel may be required</li></ul>
About our Line of Business: All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home &ndash; all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer&rsquo;s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn. Additional Job Information:
<div>
Must be willing and able to travel overnight as required by business needs.</div>
Salary Range: USD $20.00 - $22.00 / Hour</div>

Customer Service Supervisor/Human Resources Recruitment Coordinator

USA Waste and Recycling

<div>Customer Service Training Supervisor
USA Waste and Recycling
USA Waste and Recycling, Inc 
USA Waste is at the forefront of waste hauling and processing - innovating every step as we work to find the best solutions for safe and efficient residential and commercial services. From building the country's largest state-of-the-art recycling facility to powering our buildings with solar energy and fueling our trucks with all-American natural gas, we are committed to you, our communities, and the planet.
Our story started with a single truck. In 1974, founder Guy &quot;Sonny&quot; Antonacci and his wife, Mary Ann, began Somers Sanitation - named after our hometown of Somers, Connecticut. Today, three generations of family and a dedicated team of professionals are leading our companies into the future. While our fleet, facilities, services, and family have all grown, we take pride in continuing to operate our businesses based on the fundamental principle that has guided us since the beginning - to provide exceptional service and innovation to the communities and people we serve.
Join a team committed to taking big leaps forward to remain at the forefront of sustainability.
Some see waste. We see possibilities.
Position Summary:
The Training Supervisor is responsible for the design, development, and continuous improvement of the customer service training programs. This role is responsible for training strategy, curriculum design, material development, documentation, and training effectiveness measurements across the Customer Service organization.
The Supervisor provides oversight and direction to Trainers, ensures training aligns with operational needs, systems, service standards, and customer experience objectives, and partners closely with Customer Service leadership, Operations, and cross-functional stakeholders.
Role and Responsibilities:
Training Strategy, DesignDevelopment<ul><li>
Owns the design and maintenance of customer service training programs, including new hire onboarding, reinforcement, refresher, and change-driven training.</li><li>
Develops and updates training materials and such as facilitator guides, learner guides, job aids, reference documentation, and e-learning content.</li><li>
Maintain knowledge management system and ensure training content is accurate, current, and aligned with company policies, systems, workflows, and service standards.</li><li>
Establishes training standards, structure, and cadence to support consistency and scalability.</li></ul>
Training Oversight<ul><li>
Provides leadership, guidance, and prioritization to Trainer(s) to ensure effective training delivery.</li><li>
Ensures training plans align with operational readiness, performance goals, and business timelines.</li><li>
Maintains training documentation standards, version control, and record management.</li><li>
Oversee knowledge management practices related to training and customer service operations.</li></ul>
Performance AlignmentEffectiveness<ul><li>
Partners with Customer Service leadership to identify training needs based on performance trends, quality results, customer feedback, and operational changes.</li><li>
Evaluates training effectiveness and recommends improvements to content, delivery methods, or reinforcement strategies.</li><li>
Supports quality programs, coaching frameworks, and skill development initiatives through targeted training design.</li></ul>
ChangeCross-Functional Collaboration<ul><li>
Partners with Systems, IT, Operations, and Project teams to support system launches, process changes, acquisitions, and pilots.</li><li>
Ensures training is integrated into broader change management and operational rollout plans.</li><li>
Supports continuous improvement by incorporating frontline feedback and performance insights into training updates.</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
Strong instructional design and training program management skills</li><li>
Ability to translate complex systems and processes into structured learning experiences</li><li>
Strong leadership, planning, and prioritization skills</li><li>
Excellent written and verbal communication skills</li><li>
Strong analytical and problem-solving abilities</li><li>
Comfortable working cross-functionally in evolving environments</li><li>
Proficient in Microsoft Applications</li></ul>
Requirements:<ul><li>
High School diploma or equivalent</li><li>
4-6 years of experience in customer service training, instructional design, or learning program ownership</li><li>
Experience supporting contact center or service environments</li><li>
Experience leading training initiatives or supervising training functions preferred</li><li>
Familiarity with learning platforms, documentation tools, and customer service systems</li><li>
Waste and recycling industry experience preferred</li></ul>
This Position Features:<ul><li>
Family-Oriented Environment
</li><li>Excellent Benefits and Bonus Potential</li></ul>
Physical Demands:
Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.<ul><li>
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.</li><li>
Required to exert physical effort in handling objects less than 30 pounds rarely.</li><li>
This position requires on-site presence at our Enfield, CT location, and remote work arrangements are unavailable for this role.
</li><li>Local travel</li></ul></div>

Customer Service - Training Supervisor

Description: 
<ul>
<li>Ensuring that all cleaning and maintenance are communicated to the facilities team members</li>
<li>Assist in Monitoring the safety and cleanness of interior and exterior, such as offices, conference rooms, parking lots and outdoor recreation spaces</li>
<li>Problem Solving/Judgment- Gathers and analyzes information and utilizes knowledge of procedures to make sound decisions in a timely manner.</li>
<li>Enforces Company policies and procedures including disciplinary action and promotes ERMC policy on Equal Employment Opportunity, Anti-Harassment and diversity initiatives.</li>
<li>Honesty/Integrity/Ethical Standards - Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings.</li>
<li>Monitors and enforces safe and compliant working environment in accordance with TSA, DOT, USPS and OSHA regulations.</li>
</ul>
Pre-requisites: 
<ul>
<li>Must be a local (in-state) resident.</li>
<li>Valid In-State Driver’s License.</li>
<li>Ability to pass a pre-employment drug screen.</li>
<li>Ability to pass up to a 10-year background check.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.</li>
<li>Must complete ramp and SIDA training to obtain airport authority identification security.</li>
</ul>
Experience: 
<ul>
<li>Relevant Supervisory experience.</li>
</ul>
Knowledge, Skills & Abilities: 
<ul>
<li>Able to communicate information and instructions verbally and/or via radio equipment.</li>
<li>Able to communicate effectively in a professional manner.</li>
<li>Strong leadership qualities and ability to create a passionate and efficient workforce.</li>
<li>Able to effectively resolve employee conflicts.</li>
<li>Ability to apply creative solutions that have a positive impact on results.</li>
</ul>
Work Schedule: 
<ul>
<li>You will need to have flexibility to work a variety of shifts, including nights, weekends and holidays and overtime. We operate in a shift bid environment.</li>
</ul>
Work Environment: 
<ul>
<li>Must be able to be alert to moving vehicles or aircraft and use radio equipment.</li>
<li>Enjoy the outdoors on a daily basis. May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.</li>
</ul>
Physical Demands/Requirements: 
<ul>
<li>Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li>
<li>Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.</li>
<li>Must be able to work in cramped or high places.</li>
</ul>

Airport Customer Service Supervisor (NK) - RNO

KTC International

Company DescriptionKTC International, established in 1996, is a leader in Parking Automation, Traffic Solutions,Role DescriptionThis is a full-time on-site role for a Valet Parking Supervisor located in Dubai. The Valet Parking Supervisor is responsible for overseeing valet parking operations, ensuring customer satisfaction, managing valet staff, and coordinating with other departments. Daily tasks include monitoring vehicle movements, implementing company policies, addressing customer concerns, and maintaining accurate administrative records. The supervisor ensures efficient valet service, compliance with safety regulations, and provides outstanding customer service.Qualifications<ul><li>Valet Parking and Customer Service skills</li><li>Customer Satisfaction and Communication skills</li><li>Administration skills and experience</li><li>Strong leadership and team management abilities</li><li>Ability to work flexible hours, including weekends and holidays</li><li>Previous experience in a similar role is preferred</li><li>High school diploma or equivalent</li><li>Valid UAE driver's license is required</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you join immediately?</li></ul>

Valet Parking Supervisor

Orta Anadolu

The Front Desk Supervisor is responsible for overseeing the daily front desk operations of the residential property, ensuring residents and visitors receive professional and courteous service. The role includes supervising front desk staff, maintaining security procedures, and ensuring smooth communication between residents and property management.Key Responsibilities:<ul><li>Supervise front desk staff and manage shift schedules</li><li>Ensure residents and visitors are greeted and assisted in a professional manner</li><li>Monitor visitor access and maintain security procedures</li><li>Handle resident inquiries, requests, and complaints promptly</li><li>Coordinate with maintenance and housekeeping teams for service requests</li><li>Maintain records of visitors, deliveries, and resident communications</li><li>Ensure proper handling of keys, access cards, and parking permits</li><li>Prepare daily reports and update management on operational matters</li><li>Train new front desk team members</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul>Requirements:<ul><li>Diploma or relevant qualification preferred</li><li>Previous experience in residential property, hospitality, or customer service</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to handle situations calmly and professionally</li><li>Willingness to work shifts, including weekends and holidays</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Hospitality? Yes or No. If yes, how many years.</li></ul>Experience:<ul><li>Front Desk Supervisor: 3 years (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Front Desk Supevisor

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