customer service supervisor

Enterprise Rent-a-Car

Summary:We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Brisbane Airport. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.Responsibilities:<ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul>Qualifications:<ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

Truck Driver Plus

We are looking for a Weekend Logistics Supervisor.A Weekend Logistics Supervisor will provide information and resolve any emerging problems that our customer account might face with accuracy and efficiency. The Weekend Logistics Supervisor will oversee all weekend Operational and Dispatch functions for the Dedicated Account to ensure the account is operating at maximum efficiency with remaining in compliance with DOT rules and regulations. They will oversee the weekend staff and be responsible for responding to resolving and responding to any concerns or problems that arise. Problem-solving must come naturally to the Weekend Logistics Supervisor. They must be confident at troubleshooting and investigate if they don&rsquo;t have enough information to resolve customer requests. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This position will be on-site in Janesville, WI on Friday from 8am &ndash; 4pm, Saturday &amp; Sunday from 5am &ndash; 5pm and Monday from 8am &ndash; 4pm.Dedicated Service Job Status: Full timeReports to: Operations ManagerResponsibilities:<ul><li>Supervise the work of Dedicated employees to ensure adherence to quality standards, deadlines, and proper procedures are being adhered to while correcting errors or problems.</li><li>Consult with the customer, Director of Operations, Operations Managers and other personnel to resolve problems in areas such as equipment, performance, output quality, and work schedules.</li><li>Work with the Director of Operations and Operations Managers on creating development plans for the new and current employees</li><li>Meet quarterly with the account Director of Operations to review development plans on all employees</li><li>Focus on service and prepare continuous service improvement plans when required</li><li>Responsible for driver retention and working with all operations associates to ensure they remain focused on retaining drivers.</li><li>Works with operations staff to make certain we are operating in compliance with DOT rules and regulations.</li><li>Review daily/weekly reports concerning account performance</li><li>Review KPI&rsquo;s, discuss areas requiring improvement and what the plan will be to improve and achieve the goals set forth</li><li>Work with IT to create new reports and programs to assist with managing the day to day operations to improve and drive inefficiencies of the account.</li></ul>Position Qualifications: <ul><li>Accountability &ndash; ability to accept responsibility and account for his/her actions</li><li>Communication &ndash; Oral/written &ndash; Ability to communicate effectively and concisely with others both verbally and in writing.</li><li>Creative &ndash; ability to think in such a way as to produce new concepts or ideas.</li><li>Decision Making &ndash; Ability to make decisions while following company procedures</li><li>Leadership &ndash; Ability to influence others to perform their job effectively and be responsible for making decisions.</li><li>Problems Solving &ndash; Ability to find a solution for or to deal proactively with work related problems.</li><li>Well versed in excel, work and other Microsoft applications</li><li>At least 5 years of Customer Service Experience and 1 year of leadership experience.</li></ul>Pay: $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Customer service: 5 years (Preferred)</li></ul>Work Location: In person

Jones Logistics is hiring Weekend Logistics Supervisor

Nejoum Al Jazeera (Logistics)

Company DescriptionNejoum Al Jazeera is committed to simplifying car transportation services, specializing in facilitating key stages such as buyer accounts, towing, shipping, clearance, and tracking. Operating tirelessly, the company ensures seamless processes for clients looking to ship cars from American auctions. With a dedication to efficiency and customer satisfaction, Nejoum Al Jazeera provides end-to-end solutions, ensuring high-quality service throughout the transportation journey.Role DescriptionThis is a full-time, on-site role for a Customer Service Supervisor located in Dubai. The Customer Service Supervisor will manage and oversee daily customer service operations, ensuring that team members meet performance standards and deliver customer support efficiently. The role involves resolving customer inquiries effectively, maintaining high levels of customer satisfaction, and developing strategies to enhance overall service quality. The supervisor will also guide and train the customer service team to ensure consistent performance and excellence.QualificationsStrong Supervisory Skills, with the ability to train, motivate, and lead a customer service teamExperience in Customer Service Management and ensuring high organizational standards of service qualityProficiency in Customer Support and resolving customer inquiries promptlyAbility to maintain high levels of Customer Satisfaction and build positive client relationshipsExceptional interpersonal and communication skillsProblem-solving abilities and a proactive approach to team managementExperience in the automotive shipping or transportation industry is a plusBachelor&rsquo;s degree in Business Administration, Communications, or a related fieldJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Call Center : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Call Center Agent - EMARATI ONLY

UniFirst

Route Service Supervisor
 
UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement.
 
What’s in it for you?
 
Training: 
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
 
Career Mobility: 
Some companies say they like to promote from within, we just do…constantly!
 
Culture: 
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
 
Diversity: 
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
 
What you’ll be doing: 
Oversee the training and development of a team of Route Service Representatives
 Respond to service requests
 Negotiate customer contract renewals
 Build strong relationships with your customers and team
 Work closely with all other leadership and management team members to provide the best customer service and product programs
 Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep’s performance and their customers’ level of satisfaction and loyalty.
 
Qualifications
 
What we’re looking for: 
A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customer
 Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
 An individual ready to learn and work to become a customer service and loyalty expert
 High school diploma or GED, some college is a plus
 21 years of age
 Valid non-commercial driver’s license in the state of residence
 Reliable transportation
 Must meet pre-employment DOT physical requirements
 Physically capable of lifting up to 50 pounds
 Communication and language skills
 Basic computer proficiency
 Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred
 
Benefits & Perks
 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
 
About UniFirst
 The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
 
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.
 
There’s a lot to love about UniFirst, where you come first.
 
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Route Service Supervisor- UniFirst

City Plumbing

Come and join us as a results driven Sales Supervisor on a flexible hours basis to deliver sales and exceed customer expectations as part of a hugely successful branch team. The role: As a Sales Supervisor, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Sales Supervisor role is customer facing, providing the best service on our trade counter and over the phone, maximising sales at every opportunity. You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities: <ul> <li>Capable of managing and delivering to a wide range of customer demands, providing the very best service</li><li>Flexible and professional with a can do attitude</li><li>Customer focused with the passion and drive to help our business grow</li><li>Self motivated, enthusiastic and organised</li><li>An excellent communicator with the ability to work accurately at pace, in a methodical and tidy manner</li><li>Experienced with supervising and leading a team and can successfully motivate colleagues</li></ul> You: As a Sales Supervisor, you'll enjoy working within a team and have a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. You'll be flexible with working hours, and your approach to delivering customer and business needs. Ideally you'll have previous experience of overseeing a team, selling or assisting customers with purchases, ideally with knowledge of the products associated with our industry - although enthusiasm and a can-do attitude is just as important! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: <ul> <li>Bonus</li><li>Discounts, savings and cash back at numerous retailers</li><li>Life assurance</li><li>Extended family policy including maternity, paternity, additional annual leave and more</li><li>Mental Health First Aiders and Employee Assistance Programme, we look out for each other</li><li>Complete induction and a company that lets you grow and encourages development</li><li>Financial education and loans</li><li>Flexible working options</li><li>A business striving to create an environment of inclusion so everyone can be their true self</li><li>And more!</li></ul> We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment

Sales Supervisor - flexible hours

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 
 Join our award-winning team at HIA and deliver world-class service every day!
 
 
 
 
 
 Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at
 
 Hamad International Airport
 
 . This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.
 
 
 
 
 
 
 
 Key responsibilities
 
 
 
 <ul>
 <li>
 Assist the Customer Service Supervisor by providing the necessary data to fill the shift report.
 </li>
 <li>
 Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items.
 </li>
 <li>
 Support the development of procedures for the Senior Customer Service Agent including manuals and policies.
 </li>
 <li>
 Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport.
 </li>
 <li>
 Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey.
 </li>
 <li>
 Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies.
 </li>
 <li>
 Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider.
 </li>
 <li>
 Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor.
 </li>
 <li>
 Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.
 </li>
 </ul>
 
 
 
 
 
 
 About you:
 
 
 
 <ul>
 <li>
 
 Education
 
 : Bachelor&rsquo;s Degree or equivalent with minimum one year of job-related experience in customer service
 
 (Freshers are welcome to apply) OR
 
 High School Diploma with at least two years of relevant experience.
 </li>
 <li>
 Proven ability to deliver high-quality customer service.
 </li>
 <li>
 Fluent in spoken and written English.
 </li>
 <li>
 Computer literate and comfortable with digital systems.
 </li>
 <li>
 Strong understanding of customer-centric operations.
 </li>
 <li>
 Availability for shift work, including weekends and holidays.
 </li>
 </ul>
 
 
</div>

Senior Customer Service Agent

ethics group of companies

Job Title: Logistics Supervisor (Logistics Supervisor)Location: Ichhapore, Surat, GujaratCustomer Coordination<ul><li>Communicate with clients regarding order status, dispatch updates, and delivery timelines.</li><li>Address issues related to short supply, damaged goods, or delayed shipments.</li><li>Maintain a professional and polite tone in all client interactions.</li></ul>Mailing &amp; Documentation<ul><li>Draft and respond to client emails accurately and promptly.</li><li>Share daily dispatch and inventory reports with clients and internal teams.</li><li>Maintain proper records of communication and service requests.</li></ul>Excel &amp; Reporting<ul><li>Prepare and update daily/weekly MIS reports (inward, outward, and stock summary).</li><li>Use Excel functions (VLOOKUP, Pivot Table, Filters) for data accuracy and analysis.</li><li>Coordinate with warehouse teams to ensure data reflects real-time stock positions.</li></ul>Team Coordination<ul><li>Work closely with the warehouse, billing, and dispatch teams for smooth order execution.</li><li>Escalate unresolved issues to the operations manager or relevant department.</li></ul>Compliance &amp; Accuracy<ul><li>Ensure all entries and reports are error-free and up to date.</li><li>Support audit and documentation processes as required.</li></ul>Skills &amp; Qualifications:<ul><li>Graduate in any discipline.</li><li>At least 6 month of experience as a customer care executive.</li><li>Experience of MS Excel.</li><li>Excellent email drafting and communication skills (English &amp; Hindi/Gujarati preferred).</li></ul>Interested Candidate may call on:mobile: 7984819502mail: ishankumar.vankar@ethicsgroup.inJob Types: Full-time, PermanentPay: &#8377;17,000.00 - &#8377;19,000.00 per monthBenefits:<ul><li>Food provided</li><li>Provident Fund</li></ul>Experience:<ul><li>Logistics: 1 year (Required)</li></ul>Work Location: In person

Customer Care Executive (Logistics Supervisor)

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