customer service supervisor

Cintas

<div>Requisition Number: 213051<div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
Cintas is seeking a Customer Service Supervisor to increase our &quot;Customer Service Index&quot; by ensuring high levels of satisfaction among our customers. Responsibilities include acting as the main point of contact and overseeing all areas of our fast-paced Customer Service Department by making independent decisions to assist customers; training and supervising our Customer Service Representatives; working with our sales, service, production and administrative departments to deliver prompt resolution of customer questions and concerns.</div></div><div><div><h2 class="jobSectionHeader">
Skills/Qualifications</h2></div><div>
Required<ul><li>
Customer service or call center experience</li><li>
Typing and 10 keypad experience</li><li>
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Intranet/Internet</li><li>
High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred</li></ul> 
Preferred<ul><li>
1-3 years' management experience in a customer service or call center</li><li>
AS/400 experience</li><li>
Availability to start within two weeks after offer made/accepted</li></ul></div></div></div> 
Benefits 
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. 
Additionally, our employee-partners enjoy:<div><ul><li> 
Competitive Pay</li><li>401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)</li><li>Disability, Life and AD&amp;D Insurance, 100% Company Paid</li><li>Paid Time Off and Holidays</li><li>Skills Development, Training and Career Advancement Opportunities</li></ul></div> 
Compensation 
A reasonable estimate of base salary for this role ranges between $54,340 - $68,640/Year. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision. 
Company Information 
Cintas Corporation helps more than one million businesses of all types and sizes get Ready&trade; to open their doors with confidence every day by providing products and services that help keep their customers&rsquo; facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday&reg;. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard &amp; Poor&rsquo;s 500 Index and Nasdaq-100 Index. 
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. 
This job posting will remain open for at least five (5) days. 
Job Category: Service 
Organization: Design Collective 
Employee Status: Regular 
Schedule: Full Time 
Shift: 1st Shift</div>

Customer Service Supervisor

CINEROYAL CINEMA LLC

Role Overview: Supervise front-of-house staff and ensure excellent customer service across box office, ushers, and concession areas.Key Responsibilities:<ul><li>Lead and support customer service team</li><li>Manage daily operations and staff schedules</li><li>Handle customer inquiries and complaints</li><li>Ensure cleanliness, safety, and service standards</li><li>Coordinate with management for events and promotions</li></ul>Requirements:<ul><li>2&ndash;3 years of customer service experience (cinema/hospitality/retail preferred)</li><li>Supervisory or team leader background</li><li>Good communication skills</li><li>Basic computer knowledge</li><li>Flexible to work shifts, weekends, and holidays</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service experience (cinema): 2 years (Preferred)</li></ul>Language:<ul><li>Good communication skills (Preferred)</li></ul>

Okaloosa County Clerk of Courts

Job Summary: 
This position provides direct oversight and coordination of activities for the assigned Customer Service location while utilizing available resources to strengthen operational efficiency and effectiveness of the assigned area, as well as the organization. This position reports to the Customer Services Manager.
 
Job Functions: 
The functions and responsibilities outlined below are intended to be representative of this position. However, the omission of an essential function does not preclude management from assigning duties not listed if such functions are a logical assignment to the position.
 
<ul>
<li>Demonstrate organizational culture and align actions with organizational values</li>
<li>Adhere to the organization's policies, procedures, mission, vision, and beliefs</li>
<li>Display exceptional customer service traits in an orderly and professional manner</li>
<li>Manage assigned staff to ensure customer service standards, deadlines, and proper</li>
</ul>
procedures are in place and compliance is observed
 <ul>
<li>Promote diversity and creativity within assigned areas to enhance performance,</li>
</ul>
teamwork and interdepartmental collaboration
 <ul>
<li>Accountable for the coordination of assigned functions within the team and other processes</li>
<li>Coordinate and actively participate in team meetings and/or other relevant events</li>
<li>Ensure team tasks/functions are completed accurately within the parameters of</li>
</ul>
established performance measures and are in compliance with governing statutes/rules
 <ul>
<li>Approval of time sheets, approval of leave requests, and tracking attendance of assigned</li>
</ul>
staff to ensure adequate staffing levels
 <ul>
<li>Assist in creating and updating policies and/or procedures and best practices</li>
<li>Clearly communicate relevant updates regarding standard operating procedures and</li>
</ul>
potential issues to management/leadership in a timely manner
 <ul>
<li>Review/analyze work product, to include feedback to the team, to ensure adherence to</li>
</ul>
procedures and, as applicable, identify training needs
 <ul>
<li>Exercise, monitor, and enforce rules of confidentiality in accordance with Florida</li>
</ul>
Statutes in handling case information, both written and verbal
 <ul>
<li>Schedule team members to ascertain appropriate coverage for assigned tasks/functions</li>
<li>Pursue development of tasks/functions to promote efficiency and effectiveness</li>
<li>Assist in the formulation of metrics and targets for team members and Customer Service</li>
<li>Provide team with guidance in handling difficult and/or complex situations; as necessary, participate in problem resolution of escalated complaints and/or disputes</li>
<li>Communicate with applicable leadership in implementing corrective action to resolve team friction and/or performance deficiencies</li>
<li>In the event of an emergency, expected to perform duties outside of normal classification</li>
<li>Consistent and reliable attendance required</li>
<li>Travel to alternate office location if necessary</li>
</ul>
Skills and Abilities Required
 
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Strong administrative and organizational skills</li>
<li>Strong focus on attention to detail</li>
<li>Ability to use discretion with confidential information</li>
<li>Strength in analyzing work products and resolving anomalies</li>
<li>Ability to work in both independent and team environments</li>
<li>Comprehensive knowledge of rules, regulations, and laws pertaining to assigned areas</li>
<li>Knowledge of the functions, services, regulations, and policies/procedures of the Clerk's office, as well as specific knowledge of assigned area(s) of responsibility, and ability to perform related specialized tasks</li>
<li>Application of supervisory and managerial techniques in planning, prioritizing, organizing, follow-up, and oversight of assigned staff, to include delegation of tasks and responsibilities</li>
<li>Ability to maintain effective working relationships in a collaborative team environment</li>
<li>Competent computer skills</li>
<li>Valid Driver's License (some travel may be required)</li>
</ul>
Education and Experience Required
 
<ul>
<li>High School Diploma or GED plus two(2) years of courses from an accredited college or university preferred. Substitution of two(2) years of relevant experience or a comparable amount of training and/or education may be considered in lieu of</li>
</ul>
college courses.
 
Physical Demands
 
<ul>
<li>Ability to operate a motor vehicle (some travel required)</li>
<li>Walking, standing, or sitting for an extended length of time</li>
<li>Periodically, some stooping, lifting, and bending are necessary</li>
<li>Must be able to lift 30 lbs</li>
</ul>
ADA Compliance: 
The Okaloosa County Clerk of Courts is an Equal Opportunity Employer. ADA requires the Clerk of the Court to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
 
Equal Opportunity Employer: 
The Okaloosa County Clerk of Court provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Clerk's Office complies with applicable state and local laws governing nondiscrimination in employment in every location in which there are facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Kohl's

<div>About the Role
In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.
What You&rsquo;ll Do<ul><li>
Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service</li><li>
Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals</li><li>
Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines</li><li>
Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl&rsquo;s brand standards</li><li>
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices</li><li>
Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)</li></ul>
All Supervisor roles at Kohl&rsquo;s are responsible for:<ul><li>
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture</li><li>
Exercising good judgment; taking appropriate partners as needed</li><li>
Modeling, guiding and providing direction to associates</li><li>
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues</li><li>
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing</li><li>
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention</li><li>
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty</li><li>
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results</li><li>
Accomplishing multiple tasks within established timeframes</li><li>
Training, monitoring and reinforcing company policies, procedures, standards and guidelines</li><li>
Maintaining adherence to company safety policies for the safety of all associates and customers</li><li>
Key holder responsibilities include opening and closing store processes, and providing direction to associates</li><li>
Other responsibilities as assigned</li></ul>
What Skills You Have
Required<ul><li>
Must be at least 18 years of age or older</li><li>
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals</li><li>
Strong verbal/written communication and interpersonal skills</li><li>
Flexible availability, including days, nights, weekends, and holidays</li></ul>
Preferred<ul><li>
2 years experience in retail or similar industry</li></ul> 
Pay Range: $20.75 - $32.20 
Kohl&rsquo;s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH &amp; WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS &amp; RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl&rsquo;s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).</div>

Full-Time Customer Service Supervisor

All Ways Caring HomeCare

<div>Our Company:
<div>
All Ways Caring HomeCare</div><div></div>
Overview:
<div>
The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.</div>
External Job Description:
<ul><li>Understands and ensures adherence to the agreed plan of care for each client in your caseload</li><li>
Facilitates communication and serving as a liason between the client&rsquo;s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies</li><li>
Monitors and escalates changes in client&rsquo;s plan of care, services or condition</li><li>
Ensures proper documentation and record-keeping for agency payers</li><li>
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment</li><li>
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
</li><li>Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance</li><li>
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified</li><li>
Coordinates or supports new hire on-boarding as well as employee exit meetings</li><li>
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS</li><li>
Coordinates Personnel Action Forms (PAF) for assigned service site(s)</li><li>
Ensures compliance with federal, state, and local employment laws and regulations</li><li>
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>High school diploma or GED; some college coursework or Associates degree preferred</li><li>
Two or more years of community service, client service or staffing experience</li><li>
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
</li><li>One to two years of Human Resources with high volume recruiting experience preferred</li><li>
One to two years in a supervisory role preferred</li><li>
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred</li><li>
Ability to make decisions quickly, and manage confidential information</li><li>
Excellent customer service skills and experience working with the public in a friendly and professional manner</li><li>
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services</li><li>
Minimal travel may be required</li></ul>
About our Line of Business:
<div>
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home &ndash; all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer&rsquo;s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.</div>
Salary Range: USD $16.00 - $20.00 / Hour</div>

Customer Service Supervisor/Human Resources Recruitment Coordinator

Carlcare Services Pvt Ltd

A fastest-growing China Mobiles, Accessories, and Solar company is looking for a results-driven Service Center Supervisor for partner site in Lahore.Job Title: Service Center SupervisorJob Description:1. Maintain a proactive interface with all staff making sure changes in their service operations and technician level skill sets and territories are continually updated2. May on occasion travel to other Service Centers to observe and identify best practices and evaluate performance3. Assist in meeting equal employment opportunity/affirmative action program goals and objectives4. Identify training and coaching opportunities based on monitoring5. Handle escalated service issues including member follow-up6. Monitor work of direct reports &amp; Coordination with cross department7. Manage project materials, reports and timelines8. Ensure audit timelines and implementation of standardsKey Performance Indicators (KPI)&#9312;&#12288;Service TAT Target Achievement&#9313;&#12288;Customer/Dealer Satisfaction&#9314;&#12288;Bounce Repair Controlling&#9315;&#12288;Out Warranty FocusCandidate&rsquo;s Required Competencies and Attributes&#9312;&#12288;Proven working experience as a Customer Service Supervisor or Assistant Manager&#9313;&#12288;Knowledge of management methods and techniques&#9314;&#12288;Proficiency in English&#9315;&#12288;Working knowledge of customer service software, databases and tools&#9316;&#12288;Awareness of industry&rsquo;s latest technology trends and applications&#9317;&#12288;Ability to think strategically and to lead&#9318;&#12288;Strong client-facing and communication skills&#9319;&#12288;Advanced troubleshooting and multi-tasking skillsExperience and Qualifications Required for the roleWork experience: 1 years and aboveLocation: LahoreSalary: 50-55kJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Service Center Supervisor

Nutra Gulf

We are seeking an experienced Call Center Supervisor to lead and develop our call center operations. The ideal candidate will be responsible for ensuring a high standard of customer service, driving efficiency, and building a motivated team that delivers excellence in patient and customer care.Key Responsibilities<ul><li>Lead, coach, and develop a team of call center agents to deliver exceptional customer service.</li><li>Ensure efficient shift staffing and effective resource allocation.</li><li>Conduct training sessions and performance evaluations, providing corrective action when necessary.</li><li>Ensure compliance with company policies, ethical standards, and best practices.</li></ul>Education &amp; Experience Requirements<ul><li>Bachelor&rsquo;s Degree (or equivalent qualification relevant to the role).</li><li>5&ndash;7 years of industry experience in Customer Care / Call Center / Healthcare Call Center / Command Center environments.</li><li>Minimum 2 years in a Team Lead or Supervisor role.</li></ul>Languages<ul><li>English &amp; Arabic &ndash; Must be fluent in both.</li></ul>Job Type: Full-time

Call Center Supervisor

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