customer service supervisor

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
</p><p>As a <b>Customer Service Supervisor </b>, you will ensure smooth and efficient operation of Contact Centre services by providing Operational oversight, managing escalations, and serving as a subject matter expert on systems and processes, while leading and developing a high-performing team to drive service excellence.
</p><p><b>In this role you will:
</b></p><div><ul><li>Supervise and support Customer Service Agents and Team Leaders, providing coaching, performance management, and contributing to onboarding and upskilling initiatives.
</li><li>Ensure smooth daily operations by monitoring service metrics, managing escalations, and acting as a subject matter expert on systems, processes, and service protocols.
</li><li>Act as the key operational link between frontline teams and support functions such as Medical Services, Quality Monitoring, Training, and Workforce Management.
</li><li>Handle complex or escalated customer cases, ensuring timely resolution and effective service recovery through cross-functional coordination.
</li><li>Identify recurring service issues, recommend process enhancements, and support the review and update of Standard Operating Procedures (SOPs) and internal documentation to drive efficiency.
</li><li>Support the rollout of new initiatives, systems, and service enhancements by coordinating with stakeholders and ensuring frontline readiness.
</li>Lead the Medical Services operational team in managing specialty-based appointment bookings, resolving complex queries and ensuring alignment with clinical protocols and patient satisfaction.<br>
<li>
</li></ul></div><p></p><br>
<h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><div><ul><li>12 Years schooling or equivalent.
</li><li>Experience in Commercial and Sales.
</li><li>Minimum 4 years&rsquo; experience in contact centre operations or customer service, with at least 2 years in a supervisory or team lead role.
</li><li>Experience in healthcare or medical services support is preferred for the Supervisor in medical services team.
</li><li>Proven track record in managing escalations, supporting service delivery, and contributing to process improvements.
</li><li>Strong understanding of contact centre systems, workflows, and service protocols.
</li><li>Familiarity with healthcare appointment coordination and clinical service standards.
</li><li>Excellent communication and interpersonal skills, with the ability to coach and support team members.
</li><li>Proficiency in real-time performance monitoring and escalation handling.
</li><li>Analytical mindset with the ability to identify trends and recommend improvements.
</li>Proficiency in MS Office and Customer Relation Management (CRM) systems.<br>
<li>
</li></ul></div><p></p><br>
<p><b><i>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.<br>
</i></b></p><p></p><br>
<h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p></div>

Customer Service Supervisor

Delta Trading Center LLC

<ul><li>Greet customers and assist them in a friendly, professional manner</li><li>Handle customer inquiries, complaints, and returns efficiently</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Process sales transactions accurately at the cashier counter</li><li>Maintain product knowledge to guide customers effectively</li><li>Keep the store area clean, organized, and presentable</li><li>Support sales promotions and in-store activities</li><li>Coordinate with team members to ensure smooth store operations</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Applicant should be United Arab Emirates National</li></ul>

Enterprise Rent-a-Car

<p><strong>Summary:</strong></p><p>We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at <strong>Brisbane Airport</strong>. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.</p><p></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

All Ways Caring HomeCare

<div>Our Company:
<div>
All Ways Caring HomeCare</div><div></div>
Overview:
<div>
The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.</div>
External Job Description:
<ul><li>Understands and ensures adherence to the agreed plan of care for each client in your caseload</li><li>
Facilitates communication and serving as a liason between the client&rsquo;s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies</li><li>
Monitors and escalates changes in client&rsquo;s plan of care, services or condition</li><li>
Ensures proper documentation and record-keeping for agency payers</li><li>
Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment</li><li>
Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
</li><li>Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance</li><li>
Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified</li><li>
Coordinates or supports new hire on-boarding as well as employee exit meetings</li><li>
Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS</li><li>
Coordinates Personnel Action Forms (PAF) for assigned service site(s)</li><li>
Ensures compliance with federal, state, and local employment laws and regulations</li><li>
Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker</li><li>
Other duties as assigned</li></ul>
Qualifications:
<ul><li>High school diploma or GED; some college coursework or Associates degree preferred</li><li>
Two or more years of community service, client service or staffing experience</li><li>
Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)</li><li>
One to two years of Human Resources with high volume recruiting experience preferred</li><li>
One to two years in a supervisory role preferred</li><li>
Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred</li><li>
Ability to make decisions quickly, and manage confidential information</li><li>
Excellent customer service skills and experience working with the public in a friendly and professional manner</li><li>
General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services</li><li>
Minimal travel may be required</li></ul>
About our Line of Business:
<div>
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home &ndash; all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer&rsquo;s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.</div>
Salary Range: USD $20.00 - $22.00 / Hour</div>

Customer Service Supervisor/Human Resources Recruitment Coordinator

Crestview Management, LLC

<div><h1 class="jobSectionHeader"><b>Front Desk Supervisor - Marriott Tampa Westshore</b></h1>
<h2 class="jobSectionHeader"><b>Location: Tampa, FL, 33607</b></h2>
<h3 class="jobSectionHeader"><b>Job Description:</b></h3>
<p>We are seeking a Front Desk Supervisor to join our team at the Marriott Tampa Westshore. The ideal candidate will have previous experience in a front desk or customer service role, with strong leadership skills and a passion for providing exceptional guest service.</p>
<p>As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk, including managing a team of front desk agents, ensuring guest satisfaction, and handling any guest issues or complaints that may arise. You will also be responsible for training and coaching front desk staff, as well as assisting with scheduling and payroll.</p>
<p>The successful candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. Previous supervisory experience is preferred, but not required.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3>
<ul><li>Manage a team of front desk agents</li>
<li>Ensure guest satisfaction by providing exceptional customer service</li>
<li>Handle guest issues or complaints in a professional and timely manner</li>
<li>Train and coach front desk staff</li>
<li>Assist with scheduling and payroll</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications:</b></h3>
<ul><li>Previous experience in a front desk or customer service role</li>
<li>Previous Marriott experience (FSPMS, GXP, Mobile dashboard).</li>
<li>Strong leadership skills</li>
<li>Excellent communication skills</li>
<li>Positive attitude</li>
<li>Ability to work well under pressure</li>
<li>Previous supervisory experience preferred</li></ul></div>

Front Desk Supervisor Marriott Tampa Westshore

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Qualifications:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   2+ years experience as supervisor/acting supervisor in a call center environment
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Exceptional verbal and written communication abilities
  </li>
  <li>
   Ability to analyze data and make informed decisions
  </li>
  <li>
   Knowledge of call center operations and metrics
  </li>
  <li>
   Proficiency in call center management software and Microsoft Office
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Job Description:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Manage team performance
  </li>
  <li>
   Provide effective coaching and constructive feedback to subordinates
  </li>
  <li>
   Take customer service and escalation when needed
  </li>
  <li>
   Holds team huddle/coaching session/goal-setting/one-on-one as needed/required
  </li>
  <li>
   Handles escalated requests and researches answers posted by associates to ensure customer satisfaction
  </li>
  <li>
   Reviews and analyzes performance data, creates action plans, and monitors execution to ensure goals are met
  </li>
  <li>
   Holds regular check-in meetings with the client to keep them informed of the trends, changes, and development within the team
  </li>
  <li>
   Facilitates learning sessions to enhance associate technical and communication skills
  </li>
 </ul>
 <p>
  Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards, and other ad hoc tasks
 </p>
 <p>
 </p>
</div>


Lead Associate

Lowe's Home Improvement

<div><div><b>What You Will Do
</b><br>
All Lowe&rsquo;s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:<br>
<ul><li>Providing resources and tools to support those directly helping customers provide the best service.</li><li>Assisting with down stocking and area recovery as well as providing input into merchandising decisions.</li><li>Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.</li></ul>
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).<br>
<br>
The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.<br>
In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).<br>
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets.<br>
<br>
<b>What We're Looking For</b><br>
<ul><li>Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.</li><li>Requires morning, afternoon and evening availability any day of the week.</li><li>Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.</li><li>Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.</li></ul><br>
<b>
What You Need To Succeed</b><br>
Minimum Qualifications<br>
<ul><li>High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.</li><li>1 year of experience in customer service.</li><li>1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).</li><li>Experience providing direction or supervision to teams (with or without direct report responsibility).</li><li>Experience supporting or participating in the process of training, mentoring and developing associates.</li><li>Experience working cross-functionally.</li><li>Experience Using Microsoft Office Suite.</li><li>Ability to obtain sales related licensure or registration as may be required by law.</li></ul><br>
<i>
Preferred Qualifications</i><br>
<ul><li>3 years of retail customer service experience.</li><li>3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).</li><li>Experience in a leadership role with direct report responsibility.</li><li>Experience working in the home improvement retail sector.</li><li>Experience working in a fast paced, dynamic retail environment.</li><li>Experience in key carrying role with manager-on-duty responsibilities.</li><li>Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).</li></ul></div><p></p><p>
#LI-CR5</p><p></p><p><i>
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.</i></p>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Sales Floor Department Supervisor Paint

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