customer service support

Rexen Consultancy

We are seeking a Customer Service Support professional to join our packaging wholesale distribution team. The role involves handling customer inquiries, processing orders, book transports as cost saving, and ensuring a high level of customer satisfaction.The ideal candidate will communicate effectively with clients, coordinate with internal teams (sales, warehouse, and logistics), and ensure timely order fulfillment and issue resolution. Responsibilities also include maintaining accurate records, managing customer accounts, and supporting day-to-day operations within the distribution process.Requirements:Previous experience in customer service, preferably in wholesale or distributionStrong communication and problem-solving skillsAbility to manage orders, handle inquiries, and resolve complaints efficientlyFamiliarity with CRM systems and Microsoft OfficeGood organizational skills and attention to detailJob Type: Full-timeApplication Question(s):<ul><li>Are you currently living in Islamabad/Rawalpindi?</li><li>Are you fluent in English?</li></ul>Work Location: In person

Customer Service Support

The Vitality Group

HybridVitality Group International, Inc.Full time
 
Chicago, Illinois, United States
 
Description
 
Job Purpose
 
We are looking for a Customer Service Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions sent verbally and electronically.
 
Areas of responsibility may include but not limited to: 
Manage escalated Inquiries from Customer Care and Administration agents
 Ensure Rapid Response and Resolution of escalated inquiries are achieved
 Maintain and continue to develop knowledge of The Vitality Group’s program, and identify areas to improve to help better our members experience
 Receive inbound calls directly from members in a backup capacity to the Call Center
 Manage the escalated service concerns received from brokers, employer contacts or account managers and responds to those contacts regarding their escalated concerns
 Communicate verbally and/or in writing to both internal and external clients. Key components of effective communication will include: understanding your audience including how much detail they will or will not need; communicating at the appropriate level to include proper positioning of information being presented and understanding the impact of the information you are sharing
 Anticipate and prepare (in advance if possible) for the next questions the audience (client, broker, internal or other external contact) will ask
 Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure
 Track, analyze and report on improvements of certain processes to avoid potential service issues by devising resolutions to correct these processes: such as timely member adds, following up on escalated claims issues
 Communicate within operations issues and or concerns that may arise, this includes loading tickets to ensure system related issues are addressed
 Educate clients on the program as well as navigation of the website
 Capture events submitted manually and electronically
 Attend and or present at client events which may include travel
 Create a “we care” atmosphere
 Other duties as assigned
 
PAY RANGE = $39,520-$47,480
 
Salary varies based on work location (remote or hybrid), existing salary, experience, and relevant skills and qualifications.
 
Requirements
 BA or BS degree or preferred
 2-3 years Customer Service experience
 Health or Wellness related background preferred
 Strong analytical and PC skills
 Ability to handle multiple priorities in a fast-paced work environment
 Self-starter with the ability to achieve results
 
Knowledge: 
Excellent written and oral communication skills
 Strong organization, communication and problem-solving skills
 Customer focused and responsive
 Highly motivated and energetic professional who enjoys working in an entrepreneurial, fast-growing environment
 Benefits
 
Health Care Plan (Medical, Dental & Vision)
 Retirement Plan (401k, IRA)
 Life Insurance (Basic, Voluntary & AD&D)
 Paid Time Off (Vacation, Sick & Public Holidays)
 Parental Leave
 Short Term & Long Term Disability
 Hybrid Work
 Catered Food & Snacks
 Wellness Resources

Customer Service Support Specialist

Recruitment360

Customer Service Support &ndash; Packaging Wholesale DistributionWe are seeking a Customer Service Support professional to join our packaging wholesale distribution team. The role involves handling customer inquiries, processing orders, book transports as cost saving, and ensuring a high level of customer satisfaction.The ideal candidate will communicate effectively with clients, coordinate with internal teams (sales, warehouse, and logistics), and ensure timely order fulfilment and issue resolution. Responsibilities also include maintaining accurate records, managing customer accounts, and supporting day-to-day operations within the distribution process.Requirements:Previous experience in customer service, preferably in wholesale or distributionStrong communication and problem-solving skillsAbility to manage orders, handle inquiries, and resolve complaints efficientlyFamiliarity with CRM systems and Microsoft OfficeGood organizational skills and attention to detailJob Type: Full-timeWork Location: In person

Customer Service Support Specialist – Packaging Wholesale Distribution(UK Base-Islamabad)

Home Done

About the Role:We are looking for Customer Service and Support professionals to join our team at a leading UK-based online retail company in our Karachi office. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!Primary Responsibilities:<ul><li>Process customer orders and promptly respond to emails.</li><li>Handle customer inquiries and calls effectively.</li><li>Provide after-sales support to ensure customer satisfaction.</li><li>Address ad-hoc tasks as needed.</li></ul>Required Skills and Qualifications:<ul><li>4+ years of experience in customer service and support roles with international companies preferably.</li><li>Experience in orders processing and order management.</li><li>Exceptional command of the English language, both written and spoken (mandatory).</li><li>Previous experience in call handling and customer service.</li><li>Familiarity with relevant CRMs.</li><li>eCommerce industry experience will be preferred.</li></ul>Interpersonal and Soft Skills:<ul><li>Commitment to quality and customer satisfaction.</li><li>Very good attention to detail.</li><li>Self-organized &amp; disciplined.</li><li>Team player (cooperates and works well with team members).</li><li>Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.</li><li>Strong work ethic and ability to multitask efficiently.</li></ul>What We Offer:<ul><li>Competitive salary package based on skills and experience.</li><li>Yearly increments to recognize and reward your contributions.</li><li>Performance-based yearly bonuses.</li><li>Comprehensive health insurance coverage for you, your spouse, and children.</li><li>Paid leaves for work-life balance.</li><li>Opportunities for professional growth and development.</li><li>The chance to be part of a growing company with a strong market presence.</li></ul>Working Hours: : 12:30 pm to 9:30 pm (PKT) Mon to Fri + Alternate SundaysLocation: DHA, Phase V, Karachi (Onsite)Send you CV to hr@homedone.co.ukJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>How much experience do you have in Customer Service and Support?</li><li>What is your current/ last pay?</li><li>What is your salary expectation?</li></ul>Work Location: In person

Customer Service and Support Executive

CSL Plasma

<div><div><div>Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Part Time
Location: Fort Worth, Texas, United States
Employer Reference: R-279291
</div></div><div></div><h2 class="jobSectionHeader">Job Description</h2>
<div>
<div><div>Responsibilities:
 
 
<ul><li>Responsible for preparing the donor, donor area and equipment for the pheresis process.
</li><li>Prepares the autopheresis machine for the pheresis process.
</li><li>Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
</li><li>Disconnects the donor when the process is complete.
</li><li>Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
</li><li>Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
</li><li>Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
</li><li>Alerts Group Leader or Supervisor of donor flow issues.
</li><li>Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
</li><li>Understands the policies and procedures associated with hyper immune programs at the center if applicable.
</li><li>Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety &amp; Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
</li><li>Maintains confidentiality of all personnel, donor and center information.
</li><li>May be cross-trained in other areas to meet the needs of the business.
</li><li>Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
</li><li>Perform job-related duties as assigned.
</li></ul> 
Qualifications:
 
 
<ul><li>High school diploma or equivalent required
</li><li>Minimum of three (3) months&rsquo; work experience, preferably in medical or health provider environment or equivalent combination of education and experience
</li><li>Must be able to perform basic math calculations
</li></ul> 
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.</div>
</div></div><h2 class="jobSectionHeader">About CSL Plasma</h2>
<div>
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
</div>
<h2 class="jobSectionHeader">Our Benefits</h2>
<div>
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
</div>
<h2 class="jobSectionHeader">You Belong at CSL</h2>
<div>
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
</div>
<h2 class="jobSectionHeader">Equal Opportunity Employer</h2>
<div>
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.</div></div>

Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Inspira Financial

<div><div>This position is responsible for partnering closely with accountholders calling our contact center to provide valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Heathcare Savings Accounts (HSA), COBRA, and others.</div>
<div>
</div><div>The H&amp;B Support Specialist will report to the H&amp;B Support Supervisor in the ACES (Accountholder and Client Experience Support) Organization. This role is responsible for supporting our customers' journey through the healthcare reimbursement system. This position is challenging, fast paced, and rewarding while delivering one superior quality experience at a time.</div>
<div>
</div><ul><li>You will be accountable for helping accountholders understand how their healthcare reimbursement accounts work. When someone calls in with questions, you will provide friendly and helpful service, making sure the caller feels supported. You will be explaining how the benefits and policies work, so accountholders know how to get the most out of their individual plans.</li>
</ul><ul><li>You will be responsible for ensuring all work is compliant with all internal quality assurance standards and technical policies and programs.</li>
</ul><ul><li>You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect.</li>
</ul><ul><li>Consult with accountholders to support easy navigation of the available online tools and apps, for actions like checking an account balance and submitting claims.</li>
</ul><ul><li>Accountable for resolving issues without management intervention to remove barriers for the members.</li>
</ul><ul><li>You will receive additional call type skills after initial training and may be cross trained to other channels (like chat, email or text) on a later date according to business need.</li>
</ul><ul><li>Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations.</li>
</ul><ul><li>Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.</li>
</ul><ul><li>Other duties as assigned.</li>
</ul>
If offered the position, equipment will be provided. Equipment that will be provided are: docking station (x1), headset (x1), keyboard (x1), laptop (x1), monitor (x2), and mouse (x1).

Internet speed requirements:
<ul>
<li>Upload Speed: &gt;20 Mbps</li>
<li>Download Speed: &gt;100 Mbps</li>
<li>Must be able to hardwire ethernet cable to internet modem/router.</li>
</ul>
This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.

Training Class/Start Date: Monday, March 23, 2026 (subject to change due to business needs)
<ul>
<li>Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).</li>
<li>Training is six weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.</li>
</ul>
Training Schedule/Shift: Monday through Friday from 10:30 a.m. CT to 7 p.m. CT (subject to change due to business needs)
<ul>
<li>Pacific Time: 8:30 a.m. to 5 p.m.</li>
<li>Mountain Time: 9:30 a.m. to 6 p.m.</li>
<li>Eastern Time: 11:30 a.m. to 8 p.m.</li>
</ul>
Regular Schedule/Shift:
<ul><li>Your regular hours are Monday through Friday from 12:30 p.m. CT to 9 p.m. CT
<ul><li>Pacific Time: 10:30 a.m. to 7 p.m.</li>
<li>Mountain Time: 11:30 a.m. to 8 p.m.</li>
<li>Eastern Time: 1:30 p.m. to 10 p.m. 
</li>
</ul></li><li>You will have one weekday (for example, Wednesday), with Mondays excluded.</li>
<li>You will also work Saturdays from 10:30 a.m. to 7 p.m. CT
<ul><li>Pacific Time: 8:30 a.m. to 5 p.m.</li>
<li>Mountain Time: 9:30 a.m. to 6 p.m.</li>
<li>Eastern Time: 11:30 a.m. to 8 p.m. 
</li>
</ul></li><li>Hours may change if business needs require it, and you'll be notified in advance.</li>
</ul>
#LI-Remote
Requirements:
Education &amp; Experience:
<ul>
<li>2+ years of experience in customer service
</li></ul><ul><li>2+ years of call center experience
</li></ul><ul><li>No degree required</li>
</ul>
Skills &amp; Abilities:
<ul>
<li>Computer knowledge and skills, comfortable learning new systems</li>
</ul><ul><li>Able to learn and retain information while using a digital workflow to navigate the interaction and tools</li>
</ul><ul><li>Able to connect with accountholders on a human level and assist them as needed
</li></ul><ul><li>Basic understanding of medical / reimbursement terminology preferred</li>
</ul><ul><li>Can work in a fast-paced environment, taking up to 50 calls per day
</li></ul><ul><li>Ability to de-escalate and handle member issues without utilizing a supervisor</li>
</ul><ul><li>Excellent oral and written communication skills</li>
</ul><ul><li>Able to work hours of 10:30 a.m. CT to 7 p.m. CT</li>
</ul><ul><li>Problem solving skills</li>
</ul><ul><li>Attention to detail and accuracy</li>
</ul>
Other Requirements:

<ul><li>Prolonged periods of sitting at a desk and working on a computer</li>
</ul><ul><li>Occasionally lift items up to 25 pounds</li>
</ul><ul><li>Ability to work overtime</li>
</ul>
 
Req Benefits:
<div>The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities.

Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.</div> 
 
Compensation: $18.50/hr (non-negotiable)
 
Additional Details :
<div>Take the next step in your journey at Inspira Financial. Guided by our mission to enable better health and greater wealth, we help businesses and individuals thrive today, tomorrow, and into retirement by strengthening and simplifying the health and wealth journey.

Our values shape how we show up every day. We Lead with Heart by acting with compassion, empathy, and doing what's right; Cultivate Trust through integrity, transparency, and accountability; Aim Higher by never settling for what's expected and continually raising the standard; and Win Together by collaborating inclusively to achieve the best outcomes.

Join us on our journey as we work together to take on the complex and the everyday-turning collective effort into life‑changing impact that enriches lives and helps build a better future. Learn more at inspirafinancial.com.

We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.

Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions.

Don't meet every single requirement? That's okay. At Inspira Financial, we know growth comes from people who are willing to learn, challenge themselves, and aim higher. We value individuals who lead with heart, cultivate trust, and collaborate to win together. If you're energized by meaningful work, continuous development, and being part of a team that turns collective effort into real impact, Inspira Financial could be the right next step in your journey. We look forward to receiving your application.

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.

We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.</div></div>

Health & Benefits - Call Center Agent / Customer Service Representative / Support Specialist (Remote) (General Consideration)

KONE

<div>
 <ul>
 <li>
 As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality.
 </li>
 <li>
 Your career is a journey, and how you travel makes a difference.
 
 
 </li>
 </ul>
 
 It's time to make a move. Join our flow.
 
 
 
 KONE Egypt is focused on growing business presence, as success here will play an integral part in the overall success of KONE. To complement the growth plans a Customer Service Administrator has a strategic role play ensuring the contracts and service plans are thoroughly checked and up to date through this amazing growth phase.
 
 
 <ul>
 <li>
 KONE is looking for an energetic and enthusiastic Regional Customer Service Administrator to be based in Cairo, Egypt. The Customer Service Administrator Admin is the voice of KONE, focusing on multiple aspects of support in the business. He/ She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting.
 </li>
 <li>
 What will you do?
 </li>
 <li>
 Sales Support
 </li>
 <li>
 Supports for New Equipment Business, Service Equipment Business &amp; Modernization Sales activities;
 </li>
 <li>
 Customer communication and support for maintenance contracts both in preparation and cancellation;
 </li>
 <li>
 Supports for Modernization Sales activities;
 </li>
 <li>
 Take ownership for customer queries forwarded from first level and follow up with salesperson and other services to get a response;
 </li>
 <li>
 Full support in tender preparation and finalizing order before sending to order admin;
 </li>
 <li>
 Customer credit checks: request customer credit check during tendering and ordering;
 </li>
 <li>
 Maintain the customer database;
 </li>
 <li>
 Maintenance Operations Support
 </li>
 <li>
 General administration support and controlling safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered and input;
 </li>
 <li>
 Full Supervisor support with specific tasks no limited to scheduling plans and updating maintenance plans;
 </li>
 <li>
 Supports in repair and maintenance visit planning and communication to customers;
 </li>
 <li>
 Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response;
 </li>
 <li>
 Are You The One?
 </li>
 <li>
 Bachelor degree Holder
 </li>
 <li>
 2 - 4 years of experience in a similar role with strong focus on administration tasks;
 </li>
 <li>
 SAP knowledge is a plus;
 </li>
 <li>
 Excellent MS Office skills;
 </li>
 <li>
 Excellent English language skills and fluency in French is an asset
 </li>
 <li>
 Organized with excellent communication and follow up skills.
 </li>
 <li>
 Ability to handle and meet multiple deadlines and coordinate priorities accordingly
 </li>
 <li>
 Able to provide excellent customer service to customers
 </li>
 <li>
 Good problem-solving skills &amp; Attention to detail
 </li>
 <li>
 Successful candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.
 </li>
 <li>
 What do we offer?
 </li>
 <li>
 Great dynamic team promoting a collaborative environment
 </li>
 <li>
 Total reward elements that engage and motivate our employees and help us make KONE a great place to work
 </li>
 <li>
 Comprehensive learning and development programs covering a wide range of professional skills
 </li>
 <li>
 Engaging job with position description and clear targets
 </li>
 <li>
 Regular feedback through performance discussions
 </li>
 <li>
 Opportunities for individual development
 </li>
 <li>
 Mentoring and coaching programs
 </li>
 <li>
 Flexibility, trust and respect
 </li>
 <li>
 Value-based culture, behaviors and ethics
 </li>
 <li>
 Sustainability and innovation
 </li>
 <li>
 Working for a successful organization
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 https://careers.kone.com/en/
 
</div>

CS&A Service Support Administrator

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