customer service team leader

First Abu Dhabi Bank (FAB)

Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities. Job DescriptionTo serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization by providing end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Specific Job Accountability<ol><li>Provide excellent customer service by attending to incoming calls within the quality guidelines.</li><li>Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs.</li><li>Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.</li><li>Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.</li><li>Maintain customer records by updating customer history through service requests/complaints and notes.</li><li>Maintain confidentiality of the bank's customers and data.</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.</li><li>Attend to special tasks assigned by team leader and managers.</li><li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.</li><li>Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.</li><li>Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li><li>Be authorized to take decisions as per the approved authorization matrix.</li></ol>QualificationsMinimum Qualifications: High School Minimum Experience: 0 - 2 years relevant experience in banking sector. Knowledge, Skills, and Attributes: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills. Excellent communication skills in English & Arabic.

Customer Service Representative (Emiratized Role)

tripstack

<div>
 
 About Tripstack
 
 
 
 Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.
 
 
 Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.
 
 
 Its technology ingest over 30B price points and handles over 240 million searches daily.
 
 
 Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.
 
 
 For more information, visit:
 
 
 www.tripstack.com
 
 
 www.etraveligroup.com
 
 
 The role
 
 
 We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
 
 
 Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
 
 
 Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.
 
 
 
 Responsibilities
 
 
 
 
 Customer Onboarding &amp; Implementation
 
 
 
 <ul>
 <li>
 Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
 </li>
 <li>
 Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.
 
 
 </li>
 </ul>
 
 Client Relationship &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
 </li>
 <li>
 Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
 </li>
 <li>
 Keep a detailed project plan for the onboarding of all new customers
 </li>
 <li>
 Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
 </li>
 <li>
 Highlight product features to be developed to help shape the B2B product roadmap
 </li>
 <li>
 Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer
 
 
 </li>
 </ul>
 
 Strategic Performance Reviews
 
 
 
 <ul>
 <li>
 Monitor customer KPIs to proactively identify and address any risks or opportunities.
 </li>
 <li>
 Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
 </li>
 <li>
 Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
 </li>
 <li>
 Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders
 
 
 </li>
 </ul>
 
 Note:
 
 You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
 </li>
 <li>
 A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
 </li>
 <li>
 Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
 </li>
 <li>
 Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.
 
 
 </li>
 </ul>
 
 Additional Experience That Would Be Considered An Asset
 
 
 
 <ul>
 <li>
 Experience using Customer Success platforms and CRM software.
 </li>
 <li>
 A background in technical implementation, onboarding, or client training.
 </li>
 <li>
 Experience in the flight industry is a significant plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
 
 
 At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
 
 
 Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
 
 
 Learn more about us at www.tripstack.com
 
 
</div>

Customer Success Manager (Client Services & Onboarding)

SKM Air Conditioning LLC

<div>
 
 
 About Us
 
 
 
 
 
 
 Since 1974,
 
 S.K.M Air Conditioning LLC
 
 has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With
 
 2,000+ employees
 
 representing
 
 30+ nationalities
 
 , SKM operates in
 
 8+ countries
 
 and delivers solutions to
 
 30+ global markets
 
 . We pair engineering excellence with digital innovation&mdash;modern data platforms, AI/ML, and automation&mdash;to elevate product quality, customer experience, and operational efficiency.
 
 
 
 
 
 
 Why Join SKM?
 
 
 
 
 
 
 At SKM, you&rsquo;ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Service Coordinator plays a critical role in supporting the After Sales and Service Sales teams by ensuring efficient, accurate, and customer-focused service coordination. The position is responsible for preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining consistent communication with customers&mdash;particularly Arabic-speaking clients and government entities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Service Coordination &amp; Documentation
 
 
 
 
 
 <ul>
 <li>
 Prepare all Repair, Replacement, and AMC quotations in the ERP system and maintain proper documentation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare AMC, Repair, and Replacement quotations as requested by Regional Sales Manager or MSPs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Create, organize, and maintain accurate manual and digital data records in line with company procedures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare proposals (AMC and T&amp;M) based on technician site inspections.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sort, classify, file, and retrieve information as per content and purpose.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Cross-Functional Coordination
 
 
 
 
 
 <ul>
 <li>
 Liaise with Logistics, Engineering, and Aftersales Procurement teams to ensure smooth job processing and execution.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate with Operations, Projects, and Delivery teams to support project-related invoicing, delivery status, and client requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate with AFS headquarters to obtain signed and stamped AMCs for clients.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Customer &amp; Client Communication
 
 
 
 
 
 <ul>
 <li>
 Communicate with customers to explain information, resolve queries, and support service processes.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate and coordinate with Emirati and government clients in Arabic for AMC and T&amp;M jobs, complaints, and service requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist walk-in customers and manage incoming calls, directing them to relevant personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up with clients regarding payments, AMC renewals, repairs quotes, and service closures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Financial &amp; Administrative Support
 
 
 
 
 
 <ul>
 <li>
 Prepare proforma and tax invoices for customers; coordinate for advance and balance payment collection.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Deposit received payments and cheques into SKM bank accounts.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Arrange payment and AMC agreement collections via courier or cost-effective means.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up on overdue payments on behalf of the Regional Sales Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 
 <ul>
 <li>
 Prepare reports, charts, graphs, and statistical information required for branch operations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support sales and service teams with presentation, reporting, and administrative requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 General Duties
 
 
 
 
 
 <ul>
 <li>
 Coordinate with internal teams to ensure timely completion of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Perform clerical duties as assigned to support departmental activities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Execute any additional tasks assigned by the Branch Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Proven experience in customer service and administrative operations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of MS Office applications.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong customer communication and service practices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Familiarity with coordination processes in a technical or service environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills
 
 
 
 
 
 <ul>
 <li>
 Proficiency in English; Arabic is a must.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong oral and written communication skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Customer service orientation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong planning, organizing, and time-management abilities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-solving and stress tolerance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Presentation and reporting skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Good computer literacy.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Self-motivated and task-driven.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Behaviours
 
 
 
 
 
 <ul>
 <li>
 Customer-oriented approach.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong teamwork and collaboration.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Result-driven mindset.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Effective communication.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Priority and time management.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At
 
 SKM
 
 , we value expertise and innovation. You&rsquo;ll be part of a collaborative finance team that drives strategic decisions and supports growth across the business.
 
 
 
 
 
 If this sounds like you, we&rsquo;d love to hear from you!
 
</div>

Service Coordinator

Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB) Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB)Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities Job Description To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues Specific Job Accountability Provide excellent customer service by attending to incoming calls within the quality guidelines Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process Recommend potential products or services to management by collecting customer information and analyzing customer needs Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank's customers and data Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations Attend to special tasks assigned by team leader and Managers Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks Authorised to take decisions as per the approved authorization matrix Qualifications Minimum Qualifications: High School Minimum Experience 0 - 2 years relevant experience in banking sector Knowledge, Skills, And Attributes Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills Excellent communication skill in English & Arabic Seniority level <ul><li> Seniority level Not Applicable</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Banking</li></ul>Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x Sign in to set job alerts for "Customer Service Representative" roles. Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago Customer Service Advisor - Arabic Speaker - Abudhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 year ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Guest Experience Executive - Airport Representative Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 days agoAbu Dhabi Emirate, United Arab Emirates 1 week ago Customer Service Representative (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Customer Service Representative - Emiratized Role Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago Senior Officer- Contact Centre - Customer Care Unit Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days agoAbu Dhabi Emirate, United Arab Emirates 2 weeks agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 2 weeks ago Senior Customer Service Management Staff Manager Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Guest Relations Executive (Mamsha Beach) Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Guest Experience Supervisor - Night (Arabic Speaker) - Marriott Al Forsan Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 13 hours agoAbu Dhabi Emirate, United Arab Emirates 6 days agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Client Service Associate - Part Time (UAE Nationals) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Guest Experience Agent - InterContinental Residences Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 months agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative - Emiratized Role

DAIKAN

Job Title: Operations Manager Location: Dubai, Abu Dhabi ,UAE Reports to:CEO & COO Brands:Daikan Ramen & Daikan Izakaya Role SummaryThe Operations Manager functions as the strategic business leader for Daikan Group's multiple dining concepts, overseeing bothDaikan RamenandDaikan Izakaya. The role is responsible for ensuring the smooth operation, financial health, team leadership, and brand representation across all venues. The ideal candidate will champion operational excellence, uphold Japanese hospitality values, and deliver an outstanding guest and employee experience while achieving commercial objectives.Key Responsibilities1. Multi-Site Management<ul><li>Lead day-to-day operations of both Daikan Ramen and Daikan Izakaya, ensuring consistency in food quality, service standards, hygiene, and ambience.</li><li>Conduct regular site visits and audits to monitor operational performance and enforce brand standards.</li><li>Recruit, onboard, train, and develop front-of-house and back-of-house teams.</li><li>Supervise and support managers, kitchen leads, and team members to ensure effective shift coverage and team morale.</li><li>Cultivate a performance-driven culture rooted in accountability, collaboration, and continuous improvement.</li></ul>3. Customer Experience<ul><li>Champion an exceptional guest journey from entrance to exit at both locations.</li><li>Ensure teams provide knowledgeable, courteous, and authentic service aligned with Japanese "omotenashi" (hospitality) principles.</li><li>Address and resolve customer issues promptly while tracking recurring feedback for long-term improvements.</li></ul>4. Operational Efficiency<ul><li>Implement systems and processes for ordering, stock control, labor scheduling, and vendor management.</li><li>Monitor KPIs (ticket times, table turnover, labor-to-sales ratio, wastage, etc.) and use analytics to optimize operational performance.</li><li>Introduce tools and technologies to drive efficiency and reduce overhead.</li><li>Assist with budget planning and P&L management for both venues.</li><li>Monitor daily sales, cost of goods sold, and labor expenses to ensure profitability.</li><li>Oversee vendor contracts and purchasing, ensuring value without compromising on quality.</li></ul>6. Compliance & Standards<ul><li>Ensure strict compliance with UAE food safety, health, hygiene, and labor regulations.</li><li>Maintain all operational licenses and documentation.</li><li>Conduct regular audits and staff training on cleanliness and food handling protocols.</li></ul>7. Brand Development & Marketing Alignment<ul><li>Collaborate with creative and marketing teams on campaigns, seasonal offerings, and brand activations.</li><li>Ensure in-venue execution of promotions aligns with brand vision and delivers customer engagement.</li><li>Represent Daikan as a brand ambassador internally and externally.</li></ul>Required Skills & Qualifications<ul><li>Minimum 5 years of experience in multi-site F&B operations or restaurant management, preferably within Asian cuisine or high-volume concepts.</li><li>Strong leadership and communication skills with a hands-on management style.</li><li>Solid understanding of restaurant technology including POS, inventory, and scheduling systems.</li><li>Financially literate with experience in cost control, budgeting, and P&L.</li><li>Deep appreciation for Japanese food culture and high standards of service delivery.</li></ul>Preferred Experience<ul><li>Experience managing both casual and upscale dining concepts.</li><li>Working knowledge of Japanese service etiquette, sake/bar programs, and kitchen flow.</li><li>Proven track record of team development and operational scale-up.</li></ul>

Operations Manager

Majid Al Futtaim

Business Introduction Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day. Job Title Assistant Store Manager Lifestyle Operations Role Summary The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the Store Managers in their absence for the daily operations of the store and its workforce in line with the overall business objectives. Role Profile <ul><li>Lead The Team In Excellent Customer Service Standards and Enable the Fulfillment of Exceptional Customer Experiences Through a Clear Understanding of Company/Brand Cx Standards, Individual Customer Needs, And an Awareness of Current Trends</li><li>Drive The Store Team to Deliver the Highest Levels of Customer Service At All Times</li><li>Follow Up and Resolve All Customer Complaints In A Professional and Timely Manner, Escalating and Reporting To The Store Manager.</li><li>Drive Sales And Take Initiative To Increase Sales And Business Improvement Through Keen Awareness of Set KPI Targets</li><li>Manage And Implement All Sales Promotions And Brand Activities, Providing Communication To The Relevant Support Teams To Ensure Maximization Of Sale</li><li>Ensure Smooth Store Operations In The Absence Of The Store Manager, Dealing With Any Potential Disruptions To the Business In A Timely Manner.</li><li>Implement, Manage And Maintain Compliance To Company Policies And Guidelines To Minimize Stock Loss And Damage</li><li>Liaise With The Excellence And Compliance Team In Order To Prepare And Implement Stock Counts As Per Company Policy.</li></ul> Requirements <ul><li>Diploma - High School Certificate</li><li>Qualification In Retail Related Field Is An Added Advantage</li><li>Minimum 4-5 Years' Industry Experience</li><li>Excellent To Fluent English</li><li>Must Be A Team Player</li><li>Excellent Communication Skills</li></ul> What We Offer <ul><li>At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work from any country in the world for 30 days a year.</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul>

Assistant Store Manager - eleventy

Marriott International

<div>Additional Information 
Job Number25202273 
Job CategorySales &amp; Marketing 
LocationAloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists in leading the property&rsquo;s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Developing &amp; Executing Sales Strategies
<ul><li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li></ul>
<ul><li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li></ul>
<ul><li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li></ul>
<ul><li>Assists with the development and implementation of promotions, both internal and external.</li></ul> 
Maximizing Revenue
<ul><li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li></ul>
<ul><li>Recommends booking goals for sales team members.</li></ul> 
Managing Sales Activities
<ul><li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li></ul>
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Analyzing &amp; Reporting on Sales and Financial Data
<ul><li>Analyzes market information by using sales systems and implements strategy to achieve property&rsquo;s financial room and catering goals.</li></ul>
<ul><li>Assists Revenue Management with completing accurate six period projections.</li></ul>
<ul><li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li></ul>
<ul><li>Ensures that a customer recognition program is in effect throughout Sales.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.</li></ul>
<ul><li>Participates in and practices daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul> 
Building Successful Relationships
<ul><li>Develops and manages relationships with key stakeholders, both internal and external.</li></ul>
<ul><li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li></ul>
<ul><li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li></ul>
<ul><li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Director of Sales | Aloft Abu Dhabi

Explore 1390+ Customer service team leader in Abu Dhabi United Arab Emirates this January. Find roles across top companies and apply now to boost your career.