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abercrombie & fitch / hollister - team leader (key holder), kuwait Jobs in Kuwait City

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customer service team leader

AC House company

Furniture Retail CompanyWe are seeking a proactive and customer-centric Customer Service Team Leader to lead our service team and ensure a seamless customer journey across our furniture and mattress retail operations.Key Responsibilities<ul><li>Lead, supervise, and motivate the customer service team on a daily basis</li><li>Deliver a high standard of customer experience before, during, and after sales</li><li>Handle and resolve escalated customer complaints and inquiries efficiently</li><li>Manage and follow up on customer cases using the CRM system, ensuring accurate tracking and timely resolution</li><li>Coordinate closely with sales, delivery, warehouse, and after-sales teams</li><li>Monitor order status, delivery schedules, and post-delivery follow-ups</li><li>Train, coach, and evaluate team members to improve service quality and performance</li><li>Ensure service processes are efficient, structured, and aligned with company standards</li><li>Prepare performance reports, service metrics, and KPIs</li></ul>Requirements<ul><li>Proven experience as a Customer Service Team Leader / Supervisor, preferably in retail</li><li>Experience in furniture, mattress, or home retail is a strong advantage</li><li>Arabic speaking is preferred (English is required)</li><li>Strong working knowledge of CRM systems and customer case management</li><li>Digitally savvy with a modern, process-driven approach to customer service</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to multitask, work under pressure, and manage priorities effectively</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth within a growing retail business</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timePay: KD550.000 - KD650.000 per monthWork Location: In person

Customer Service Team Leader

Abercrombie & Fitch

<div>Company Description 
Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 
 
The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 
 
At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 
Job Description 
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.
What You&rsquo;ll Do<ul><li>
Training and Development</li><li>
Customer Experience</li><li>
Communication</li><li>
Store Presentation and Sales Floor Supervision</li><li>
Asset Protection</li><li>
Policies and Procedures Adherence</li></ul> 

Qualifications 
Requirement<ul><li>
Minimum 1 year experience as Supervisor or Manager</li></ul>
What it Takes<ul><li>
Work Ethic</li><li>
Assertiveness</li><li>
Applied Learning</li><li>
Attention to Detail</li><li>
Analytical Skills</li><li>
Adaptability / Flexibility</li><li>
Multi-Tasking</li><li>
Stress Tolerance</li></ul> 

Additional Information 
What You&rsquo;ll Get
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.<ul><li>
Quarterly Incentive Bonus Program</li><li>
Annual return flight ticket</li><li>
Paid Time Off</li><li>
3 Paid Comp Days</li><li>
Merchandise Discount</li><li>
Medical, Dental, Health and Life Insurance</li><li>
Associate Assistance Program - professional and confidential mental and behavioral health counseling</li><li>
Carrot Fertility and Adoption</li><li>
Headspace mental health and wellness application membership</li><li>
Paid Parental and Adoption Leave</li><li>
Training and Development</li><li>
Opportunities for Career Advancement, we believe in promoting from within</li><li>
A Global Team of People Who'll Celebrate you for Being YOU 
<ul><li>Some of the above benefits can be availed upon completion of the probationary period</li></ul></li></ul>
SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer</div>

Abercrombie & Fitch / Hollister - Team Leader (Key Holder), Kuwait

Almarai - المراعي

<div>
 
 
 Territory Customer Manager
 
 |
 
 Kuwait City, Kuwait
 
 
 
 
 
 
 
 
 
 
 The Company
 
 
 
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website &ndash;
 
 
 www.almarai.com.
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 
 
 
 
 
 
 The Role:
 
 
 
 To directly manage the assigned territory Performance against Customer potential and Company Set Targets. To manage the performance of his team members by checking their daily achievements, set daily objectives and manage customer call plans.
 
 
 
 
 
 
 
 
 
 To be successful in this role, you must have the following:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or marketing.
 </li>
 <li>
 4-5 in Foodservice industry; Experience in managing teams and Multi categories.
 </li>
 <li>
 English proficiency; Computer literacy.
 </li>
 <li>
 Driving license.
 </li>
 <li>
 Competencies such as; Proficient in team management; Leadership skills; Excellent communication and interpersonal skills; Assertive; Time management skills; Go getter personality; Analytical skills; Negotiation and coaching skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
</div>

Territory Customer Manager

HOME & GARDEN

1) Branding and Visual Identity&middot; The Head of Marketing is tasked with maintaining and elevating the corporate visual identity across all showrooms, ensuring consistency and alignment with the brand's sophisticated image.&middot; Maintain and Elevate Corporate Visual Identity: Ensure all branding efforts reflect the positioning of each showroom while maintaining a cohesive, professional image that resonates with diverse customer bases.&middot; Execute and Enhance Branding Strategy: Develop and implement branding strategies to reinforce the company&rsquo;s identity as a leader in the market, tailored to both premium and standard showrooms.&middot; Branding and Marketing Mix Effectiveness: Continuously refine the branding approach and marketing mix to ensure alignment with the unique positioning of each showroom, from premium to more accessible locations.2) Content and Storytelling&middot; Develop and manage compelling marketing content and narratives for all showrooms, reflecting their unique offerings while maintaining the brand&rsquo;s overarching identity.&middot; Generate Home &amp; Garden Marketing Story: Craft engaging narratives that showcase the company&rsquo;s offerings, appealing to both premium and broader audiences.&middot; Localized and High-Quality Content Management: Adapt global marketing content to meet local standards while developing bespoke materials, such as brochures, advertisements, press releases, and white papers, tailored to each showroom&rsquo;s image and customer profile.3) Strategic Marketing&middot; Create and implement marketing strategies that cater to the distinct goals of all showrooms while maintaining overall brand coherence.&middot; Crafting a Strategic Marketing Plan: Develop comprehensive strategies tailored to the diverse customer bases of all showrooms, ensuring alignment with both luxury and general market goals.&middot; Retail Partnerships and Launch Execution: Collaborate with retailers across all showroom categories to establish partnerships and execute successful product launches.&middot; Marketing Channel Optimization: Identify, build, and manage marketing channels that effectively engage the target audiences of each showroom, strengthening overall market presence.&middot; Marketing Events: Oversee the planning, execution, and evaluation of marketing events to drive brand awareness, customer engagement, and lead generation.4) Digital Marketing and Social Media&middot; Leverage digital platforms to enhance brand visibility and customer engagement across all showrooms.&middot; Digital Marketing Oversight: Work with digital marketing agencies to execute advanced digital advertising strategies, including SEO, that reflect the brand&rsquo;s unique identity and adapt to each showroom&rsquo;s positioning.&middot; Social Media Strategy Development: Create and enforce a versatile social media strategy and action plan to engage diverse audiences, from affluent customers of premium showrooms to broader customer bases.5) Public Relations and Customer Engagement&middot; Promote the brand and enhance customer experiences across all showrooms through effective public relations and innovative engagement strategies.&middot; Public Relations Management: Lead PR campaigns to ensure impactful media coverage that represents the unique identity of each showroom.&middot; Customer Engagement Strategy: Develop innovative approaches to create memorable experiences across all showrooms, tailored to their respective audiences.6) Showcase of New Products&middot; Plan and manage product showcases across all showrooms to highlight new offerings and create excitement among customers.&middot; Strategically organize and promote product launches tailored to the specific audience and goals of each showroom, ensuring maximum visibility and impact.7) Leadership and Team Management&middot; Inspire and lead the marketing team to execute strategies effectively across all showrooms while adapting to their distinct needs and characteristics.&middot; Leadership in Marketing Execution: Guide and motivate the marketing team to achieve strategic objectives while maintaining alignment with the brand&rsquo;s identity across all showrooms.&middot; Performance Marketing: Regularly review and adjust marketing efforts to ensure alignment with strategic goals and objectives.Job Type: Full-time

Marketing Manager

DHL Global Forwarding

<div>
 Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
 
 
 
 Who ever said &lsquo;&lsquo;the sky is the limit&rsquo;&rsquo; never spoke to you! Because for you it&rsquo;s the beginning
 
 
 .
 
 
 DHL Global Forwarding
 
 has an opening for an
 
 Admin Intern - HR
 
 in,
 
 Kuwait.
 
 
 
 Join us in connecting people and improving lives!
 
 
 
 In this Admin Intern - HR position
 
 
 
 
 <ul>
 <li>
 Administer defined Engagement and Diversity plans and initiatives
 </li>
 <li>
 Apply prescribed process to roll out the annual Employee Opinion Survey and implement related projects and initiatives as per defined plans
 </li>
 <li>
 Perform activities as per the defined recognition programs and motivational initiatives such as scheduling of appreciation weeks
 </li>
 <li>
 Prioritize and coordinate activities as per the defined recognition programs and motivational initiatives such as scheduling of appreciation weeks
 </li>
 <li>
 Address recurring issues related to employee engagement and motivation
 </li>
 <li>
 Support coordination in consolidating and maintaining required data, files and reports for Engagement and Diversity initiatives
 </li>
 <li>
 Support in admin tasks as assigned
 
 
 
 </li>
 </ul>
 
 We offer:
 
 
 
 
 <ul>
 <li>
 Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
 </li>
 <li>
 Possible further career development
 </li>
 <li>
 Competitive salary
 
 
 
 </li>
 </ul>
 
 Why join DHL Global Forwarding?
 
 
 
 We are part of Deutsche Post DHL, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
 
 
 Our
 
 TOP EMPLOYER prestigious certification
 
 attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
 
 
 We aspire to become the undisputed leader in our industry,
 
 when people think of forwarding; we want them to think DGF
 
 because we have:
 
 
 
 <ul>
 <li>
 The largest global network with more than :30,000 passionate employees
 </li>
 <li>
 The most efficient processes and fastest response times
 </li>
 <li>
 The best solutions and best customer service
 
 
 
 </li>
 </ul>
 
 Our Vision:
 
 The Logistics Company for the World.
 
 
 
 Our Mission:
 
 Excellence. Simply Delivered.
 
 
 
 Our Purpose:
 
 Connecting People, improving lives.
 
 
 
 Our Values:
 
 Respect &amp; Results
 
 
 
 Our Goals:
 
 Employer, Provider, and Investment of Choice, Living Responsibility
 
 
 
 DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
 
</div>

Admin Intern - HR

Social firm

Social Firm is looking for a driven, creative, and strategic leader to manage and elevate the day-to-day operations of our marketing agency.This is not a routine management role. We are looking for someone who can take ownership, lead teams, inspire creativity, and help move the agency to the next level.If you understand agency culture, thrive in fast-paced environments, and know how to balance creativity with structureKey Responsibilities:<ul><li>Oversee and optimize daily agency operations</li><li>Manage and mentor staff across departments</li><li>Handle client relationships and high-level communication</li><li>Ensure projects are delivered on time and at high creative standards</li><li>Improve internal workflows and build scalable systems</li><li>Drive innovation in creative execution and service offerings</li><li>Report directly to the Founder</li></ul>Who We&rsquo;re Looking For:<ul><li>4+ years experience in a marketing/creative agency</li><li>Strong leadership personality</li><li>Creative mindset with operational discipline</li><li>Confident in handling major clients</li><li>Process-oriented but innovation-driven</li><li>Fluent in Arabic &amp; English</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: From KD750.000 per month

Agency Operations Manager

CHAUMET

<div>
 
 Le poste
 
 
 
 
 Located in the heart of Place Vendome, the Maison Chaumet is a major actor in the luxury sector and represents the symbol of the Parisian jewellery excellence since its creation in 1780. Thanks to its exceptional knowledge passed from one generation to the other, Chaumet&rsquo;s history is merged with the French History and that of the Empress Jos&eacute;phine. Currently in transformation and anchored in modernity, Maison Chaumet is now part of a global repositioning context with strong growth in sales within the LVMH group.
 
 
 
 In this dynamic and challenging growth context, you will have the opportunity to contribute to the development of Chaumet Middle East as the
 
 Assistant Boutique Manager of The Avenues in Kuwait.
 
 
 
 You will represent the Maison by:
 
 
 Being the second leader in charge of the boutique in The Avenues, Kuwait. He/she works closely with the Boutique Manager to contribute to run properly the Boutique, meeting KPI&rsquo;s and striving to achieve assigned goals. He/she is responsible for clienteling, commercial performance, visual merchandising, operations, sales, profitability, team and management.
 
 
 
 Les missions
 
 
 
 
 Commercial Performance &amp; Business Growth
 
 
 
 <ul>
 <li>
 Sales &amp; KPI Excellence: Optimize sales performance and consistently exceed ambitious targets and KPIs, ensuring alignment with Maison Chaumet's global objectives and upholding the highest standards of client reception and boutique attractiveness.
 </li>
 <li>
 Strategic Client Development: Identify and implement strategies for "up-selling" and cross-selling, focusing on Chaumet's iconic collections to enhance average transaction value and drive new client acquisition.
 </li>
 <li>
 Operational Efficiency: Proactively optimize boutique activities to enhance efficiency, productivity, and profitability, supported by insightful sales and KPI analysis.
 
 
 </li>
 </ul>
 
 Boutique Management &amp; Team Leadership
 
 
 
 <ul>
 <li>
 Team Inspiration: Inspire, motivate, and empower team members to achieve individual and collective sales and service excellence, fostering a collaborative and high-performing environment.
 </li>
 <li>
 Operational Oversight: Ensure flawless day-to-day operations, including pristine boutique maintenance, impeccable service standards, precise cash desk management, efficient after-sales service, and strategic staff scheduling.
 </li>
 <li>
 Leadership Support: Actively assist the Boutique Manager in all aspects of boutique operations, contributing to strategic decision-making and continuous team development.
 </li>
 <li>
 Market Intelligence: Monitor luxury market trends and competitor activities to maintain Chaumet's competitive edge.
 
 
 </li>
 </ul>
 
 Clienteling &amp; Relationship Mastery
 
 
 
 <ul>
 <li>
 Elite Client Management: Develop and enrich a high-value client database, serving as a trusted point of contact to maximize client engagement and long-term relationships with Chaumet.
 </li>
 <li>
 Personalized Client Experiences: Implement advanced strategies to retain and upgrade clientele through personalized outreach and the expert utilization of CRM and clienteling tools.
 </li>
 <li>
 Service Perfection: Drive continuous improvement in client experience, developing action plans to consistently exceed expectations and elevate Mystery Shopper results.
 
 
 </li>
 </ul>
 
 Chaumet Brand Ambassador
 
 
 
 <ul>
 <li>
 Maison Storyteller: Be an exemplary ambassador for Chaumet, passionately promoting its rich heritage, craftsmanship, and unique creations through compelling storytelling that creates emotional connections with clients.
 </li>
 <li>
 Visual Excellence: Ensure the precise implementation and maintenance of visual merchandising guidelines, reflecting Chaumet's prestige and aesthetic vision.
 </li>
 <li>
 Values &amp; Projects: Actively embody and promote Chaumet's values, contributing to Maison projects and delivering unforgettable, culturally rich client moments.
 
 
 </li>
 </ul>
 
 Votre profil
 
 
 
 <ul>
 <li>
 8-9 years progressive luxury retail experience, with 2+ years in a supervisory/management role (e.g., Supervisor, Deputy Store Manager, Assistant Boutique Manager), preferably in luxury jewellery.
 </li>
 <li>
 Bachelor's Degree or equivalent is preferred
 </li>
 <li>
 Fluent English required; fluency in Arabic is strongly preferred.
 </li>
 <li>
 Strong commercial drive, goal-oriented, passionate about luxury jewellery
 </li>
 <li>
 Excellent administrative and financial acumen, proficient in retail management systems.
 </li>
 <li>
 Highly empathetic, exceptional interpersonal and client-centric skills (storytelling, communication), strong business acumen, and proven strong leadership abilities.
 </li>
 </ul>
</div>

Assistant Boutique Manager - Kuwait

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