customer service team leader

Sybrid Careers

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 Location: Karachi
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 Shift Timings: Rotational
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 Education: Intermediate/Graduation
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 Experience: 1-2 years of customer service experience. Prior exposure to handling inbound &amp; outbound calls is a plus.
 
 
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 Key Responsibilities:
 
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 Must possess excellent written and verbal communication.
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 Having good technical skills and able to resolve complex issues.
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 Handle escalated calls and resolve customer problems.
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 Must Lead and motivate team to optimum performance levels to achieve agreed targets.
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 Deliver all departmental, self and team KPI's, achieving set targets and objectives.
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 Manage team KPIs and ensure that each member of the team provide optimum level of customer services to the customer.
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Customer Service Team Leader

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 
 
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 
 
 Key Responsibilities
 
 
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 Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
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 Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
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 Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
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 Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
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 Ensure structured training and development plans for all team members, fostering continuous skill growth.
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 Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
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 Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
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 Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
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 Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
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 Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
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 Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
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 Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
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 Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
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 Escalate complex issues to senior management with clear action plans and recommendations.
 
 
 
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 Skills, Knowledge and Expertise
 
 
 
 Required:
 
 
 
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 Minimum 2 years of experience in a contact center environment as a Team Manager.
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 Fluent English (B2+ level), with strong verbal and written communication skills.
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 Analytical and strategic mindset, with a passion for process improvement.
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 Creative problem-solving abilities, with a proactive approach to operational challenges.
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 Proven success in customer service management, with a track record of delivering exceptional results.
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 Bachelor&rsquo;s degree or higher in a relevant field.
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 Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
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 Strong people management skills, with the ability to inspire, motivate, and drive accountability.
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 Proven ability to manage escalations and handle demanding customer interactions effectively.
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 High-energy, results-oriented mindset, with a passion for delivering excellence.
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 Flexibility to work onsite, adapting to dynamic operational needs.
 
 
 
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 Bonus Points for:
 
 
 
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 Experience in financial services, banking, insurance, or investment industries.
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 COPC knowledge, with a strong grasp of customer service frameworks.
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 Expertise in report development and data-driven decision-making.
 
 
 
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 Benefits
 
 
 
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>

Customer Service Team Leader - Contact Center - Saudi National

iSchool

<div>iSchool, an innovative online platform specializing in coding and artificial intelligence courses for students aged 6 to 18, is looking for a dedicated Telesales Team Leader to join our dynamic sales team. In this pivotal role, you will lead and motivate a team of telesales representatives to exceed sales goals and drive growth for our educational programs.
Your leadership will be instrumental in promoting our cutting-edge curriculum and inspiring your team to provide exceptional customer service. At iSchool, we are passionate about empowering the next generation with vital technological skills, and we need an enthusiastic leader who shares this vision.<h3 class="jobSectionHeader"> 
Responsibilities</h3><ul>
<li>Guide and mentor a team of telesales agents to achieve high performance and sales targets.</li>
<li>Develop and implement effective sales strategies tailored to our target market.</li>
<li>Monitor daily operations, team performance, and individual outcomes, providing constructive feedback and support.</li>
<li>Conduct training sessions to equip the team with product knowledge, sales techniques, and customer service skills.</li>
<li>Maintain an open line of communication with senior management, providing insights on team performance and market trends.</li>
<li>Analyze sales results and create reports to track progress against goals.</li>
<li>Foster a positive team environment that encourages collaboration and continuous improvement.</li>
</ul>Requirements<ul>
<li>Proven experience in a team leadership role, preferably in telesales or a related field.</li>
<li>Strong understanding of sales principles and customer relationship management.</li>
<li>Excellent communication and interpersonal skills to effectively lead and motivate a team.</li>
<li>Ability to analyze data, identify trends, and derive actionable insights.</li>
<li>Experience with CRM software and sales tracking tools.</li>
<li>Self-motivated with a positive attitude and a passion for sales and education.</li>
<li>Familiarity with the EdTech industry is a plus.</li>
<li>Bachelor's degree in business, marketing, or a related field is preferred.</li>
</ul>Benefits
Competitive Salary. 
High Commission Structure. 
Medical Insurance.</div>

Telesales team leader

مجموعة الطاير

<div></div><div><h4 class="jobSectionHeader">Team Leader &ndash; Beauty (Areej, Mall of the Emirates)</h4>
About Us 
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
As a Team Leader &ndash; Beauty, you&rsquo;ll play a key role in creating exceptional shopping experiences while leading and developing a talented team.
Job Purpose 
To lead, support, and inspire the Beauty team in delivering excellent customer service, maintaining high retail standards, and ensuring smooth department operations&mdash;including merchandising, stock control, and performance management&mdash;in order to achieve sales targets and uphold the brand&rsquo;s reputation.
What You&rsquo;ll Do<ul><li>
Ensure brand and retail standards are consistently maintained across the department.</li><li>
Lead by example on the shop floor, delivering exceptional customer service and motivating the team to do the same.</li><li>
Coach and support team members in building strong client relationships and delivering high-value sales.</li><li>
Welcome and greet every customer warmly, confidently identify their needs, and recommend suitable products&mdash;including link sales opportunities&mdash;to close each transaction effectively.</li><li>
Handle and resolve customer complaints professionally, escalating to the Store Manager where necessary.</li><li>
Support the induction and training of new team members in coordination with the Store Manager and Training team.</li><li>
Uphold personal grooming and professional standards, encouraging team adherence.</li><li>
Monitor and maintain stock levels daily, reporting to the Store Manager to ensure optimum availability.</li><li>
Minimize stock loss through strong floor vigilance and compliance with company policies.</li><li>
Ensure department compliance with all policies and procedures including refunds, exchanges, security, and health &amp; safety.</li></ul>
<div>What You&rsquo;ll Bring<ul><li>
High school / &ldquo;O&rdquo; Levels (minimum qualification).</li><li>
2&ndash;3 years of experience in sales or customer service, ideally within beauty, fashion, or luxury retail.</li><li>
Strong leadership and coaching skills with the ability to motivate and develop a team.</li><li>
Excellent communication, interpersonal, and customer service skills.</li><li>
A proactive, solutions-oriented mindset with the ability to resolve issues effectively.</li><li>
Passion for beauty, luxury, and delivering a premium customer experience.</li></ul></div></div>

Team Leader

Telda

<div>
 The Customer Experience Team Leader is responsible for overseeing the daily operations of the customer experience team, ensuring
 
 
 high-quality service delivery and customer satisfaction. This role involves managing team performance, providing training and
 
 
 support, and implementing best practices to enhance service efficiency. The Team Leader will also handle escalated customer issues,
 
 
 analyze service metrics, and collaborate with other departments to improve overall customer experience. Strong leadership,
 
 
 communication, and problem-solving skills are essential for success in this position.
 
 
 
 Duties And Responsibilities
 
 
 
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 Prepare Weekly/Monthly Business Reviews
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 Incident Management and Reporting
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 Social Media Complaint Management (Optional)
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 Planned Leave Requests
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 Daily Reporting
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 Team Members Development Plans
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 Agent Salary Issues
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 Cascade KPI Attainment
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 Detractor Validation
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 Performance Management
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 Coaching on Invalid Cases Tracker Sheet
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 Validate Raised Tickets on Jira
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 Scheduling Breaks
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 Outbound Calls
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 Weekly Scheduling
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 Monthly Reporting
 
 
 
 
 
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 Skills And Qualifications
 
 
 
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 Leadership &amp; Team Building: Inspire, guide, and foster a collaborative team environment
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 Communication: Strong verbal and written skills with team and stakeholders
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 Problem-Solving &amp; Conflict Resolution: Identify issues, resolve conflicts, and implement effective solutions
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 Customer Service: Committed to delivering exceptional customer experiences
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 Analytical &amp; Reporting: Skilled in data analysis, KPI tracking, and reporting tools
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 Time &amp; Resource Management: Prioritize tasks, manage shifts, and allocate resources effectively
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 Coaching &amp; Mentoring: Support employee growth through training and performance feedback
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 Project &amp; Incident Management: Handle projects, incidents, escalations, and process improvements
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 Tools &amp; Systems: Proficient in KPI monitoring, Jira, social media engagement, and incident management systems
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 Decision-Making: Approve leave, set goals, authorize actions, and drive continuous improvement
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 Adaptability: Flexible in responding to changing priorities and business needs
 
 
 
 
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</div>

Customer Experience Agent - Team leader

Alghanim INDUSTRIES

Date: 21 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Call Center Team Leader shall oversee activities of call center agents to ensure that all customer queries are handled effectively and professionally, whilst strengthening and maintaining excellent relations with customers. Call Center Team Leader shall be responsible to take initiative to resolve customer complaints effectively by understanding their complaint and routing to the concerned department head timely.
 Job Responsibilities
 Ensures that all calls are answered within predetermined time scales and are dealt with in a professional manner by the call agents.
 Manages all service requests and change requests for the client.
 Builds and maintains excellent customer relationships.
 Investigates and resolves customer problems with services rendered.
 Responds promptly to customer needs.
 Follows up with the customers by telephone and e-mail and ensures that their needs are met satisfactorily.
 Compiles customers requirements based on information received from meetings, calls, direct mail responses and other sources.
 Solicits customer feedback & analyze to rate level of customer satisfaction.
 Builds customer’s interest in the business offered by the company.
 Ensures the maintenance and updating of customer databases with changes and status of customers.
 Ensures the follow up of calls of the client including clerical duties which includes faxing, filling up paperwork as well as liaising with other departments.
 Achieves the highest level of customer satisfaction as well as grow company sales.
 
Candidate Requirements
 Excellent oral & written communication skills both in English & Arabic.
 Knowledge of Car Rental business functions and operating procedures. Customer service oriented.
 Pleasant with friendly manners. Strong interpersonal skills.
 High level of self-control. Excellent team player.
 Ability to make evaluative judgments.
 Effectively deal with job stress, angry callers and upset customers. Ability to write routine reports and correspondence.
 Excellent Computer skills and proficiency in MS Office Applications.
 Excellent oral & written communication skills both in English & Arabic.
 Knowledge of Car Rental business functions and operating procedures. Customer service oriented.
 Pleasant with friendly manners. Strong interpersonal skills.
 High level of self-control. Excellent team player.
 Ability to make evaluative judgments.
 Effectively deal with job stress, angry callers and upset customers. Ability to write routine reports and correspondence.
 Excellent Computer skills and proficiency in MS Office Applications.
 5-7 Years experience in similar position in a well known company.
 Flexibility on working hours.
 
Education Bachelor’s Degree

Team Leader - Call Center

DotLynx

Job Title: Call Center Team Leader &ndash; Insurance SectorLocation: Doha, QatarSalary: QAR 4,700 per monthKey Responsibilities<ul><li>Supervise call center agents, providing coaching, guidance, and mentorship to meet performance targets.</li><li>Track and evaluate agent performance against KPIs, SLAs, and quality standards, with a focus on the medical industry.</li><li>Handle escalations, resolve customer issues, and ensure inquiries are addressed effectively and professionally.</li><li>Adapt to client requirements and workflow changes, supporting the team in managing fluctuating call volumes.</li><li>Prepare and submit regular reports on team performance, challenges, and achievements to senior management.</li><li>Work closely with management and clients to align service delivery with client-specific needs.</li></ul>Qualifications:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic &amp; English (spoken and written).</li><li>Proven experience in a call center leadership role, preferably within BPO, Telecom, or Healthcare sectors.</li><li>Strong communication and interpersonal skills with the ability to inspire and motivate a team.</li><li>Excellent problem-solving and conflict-resolution abilities.</li><li>Familiarity with call center metrics, reporting, and SLAs.</li><li>Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.</li><li>Proficiency in CRM systems and call center software.</li><li>Willingness to work in rotational shifts, including weekends and public holidays.</li></ul>How to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,700.00 per month

Call Center Team Leader

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