customer service team leader

AC House company

<p>Furniture Retail Company</p><p>We are seeking a proactive and customer-centric Customer Service Team Leader to lead our service team and ensure a seamless customer journey across our furniture and mattress retail operations.</p><p>Key Responsibilities</p><ul><li>Lead, supervise, and motivate the customer service team on a daily basis</li><li>Deliver a high standard of customer experience before, during, and after sales</li><li>Handle and resolve escalated customer complaints and inquiries efficiently</li><li>Manage and follow up on customer cases using the CRM system, ensuring accurate tracking and timely resolution</li><li>Coordinate closely with sales, delivery, warehouse, and after-sales teams</li><li>Monitor order status, delivery schedules, and post-delivery follow-ups</li><li>Train, coach, and evaluate team members to improve service quality and performance</li><li>Ensure service processes are efficient, structured, and aligned with company standards</li><li>Prepare performance reports, service metrics, and KPIs</li></ul><p>Requirements</p><ul><li>Proven experience as a Customer Service Team Leader / Supervisor, preferably in retail</li><li>Experience in furniture, mattress, or home retail is a strong advantage</li><li>Arabic speaking is preferred (English is required)</li><li>Strong working knowledge of CRM systems and customer case management</li><li>Digitally savvy with a modern, process-driven approach to customer service</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to multitask, work under pressure, and manage priorities effectively</li></ul><p>What We Offer</p><ul><li>Competitive salary package</li><li>Career growth within a growing retail business</li><li>Professional and supportive work environment</li></ul><p>Job Type: Full-time</p><p>Pay: KD500.000 - KD600.000 per month</p>

Customer Service Team Leader

Whole Foods Market

<div><p>A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.</p>
<div>Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
<p><b>Job Responsibilities:</b></p><ul><li>
Models and delivers outstanding customer service.</li><li>
Sets and achieves the highest standards of retail execution.</li><li>
Works with Team Leader to achieve cost, margin, expense and labor targets.</li><li>
Follows through on all customer questions and requests; resolves concerns as needed.</li><li>
Works with Team Leader to resolve team concerns or issues.</li><li>
Evaluates and documents Team Member work performance.</li><li>
Functions as point person and departmental person in charge in absence of Team Leader.</li><li>
Consistently communicates and models WFM vision and goals.</li><li>
Sets and achieves the highest standards of retail execution.</li><li>
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.</li><li>
Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.</li><li>
Provides timely, thorough, and thoughtful performance evaluations.</li><li>
Consistently communicates and models WFM vision and goals.</li></ul><p></p><p><b>
Job Skills:</b></p><ul><li>
High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.</li><li>
Demonstrates advanced product knowledge, maintains awareness of new products.</li><li>
Growth mindset towards greater responsibility and ownership.</li><li>
Desire to coach and mentor others for growth.</li><li>
Excellent interpersonal, motivational, team building, and customer relationship skills.</li><li>
Capable of teaching others in a positive and constructive manner.</li><li>
Product knowledge.</li><li>
Advanced knowledge of regulatory and safety policies and procedures.</li><li>
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.</li><li>
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.</li><li>
Proficiency with email, Microsoft Office, and operations-related applications.</li></ul><p><b>
Experience:</b></p><ul><li>
18+ months retail Team Member experience and 6+ months of supervisory experience.</li></ul><p></p><p><b>
Physical Requirements / Working Conditions:</b></p><ul><li>
Must be able to lift 50 pounds.</li><li>
In an 8-hour work day: standing/walking 6-8 hours.</li><li>
Hand use: single grasping, fine manipulation, pushing and pulling.</li><li>
Work requires the following motions: bending, twisting, squatting and reaching.</li><li>
Exposure to FDA approved cleaning chemicals.</li><li>
Exposure to temperatures: &lt;32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), &gt;90 degrees Fahrenheit.</li><li>
Ability to work in a wet and cold environment.</li><li>
Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul><p></p><p><b>
Note</b><b>:</b> <i>The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.</i></p><p></p>
The wage range for this position is $19.05-$33.20 Hourly, commensurate with experience. Whole Foods Market offers &quot;Whole Benefits&quot;. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person&rsquo;s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits.<br>
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At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.<br>
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Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.</div></div>

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Fusion BPO Services

<div><p>Fusion CX is hiring a Team Leader for its customer operations team in Kolkata. This role is ideal for candidates with strong people management skills, a motivational leadership style, and the ability to guide teams toward both daily and long-term business goals. If you are seeking Team Leader positions in Kolkata, BPO leadership roles, or opportunities to manage high-performing teams, this role offers a structured path for growth.</p>
<h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<p>As a Team Leader, you will oversee a team of customer service professionals, ensuring that daily operations run smoothly and performance objectives are consistently met. You will train and mentor team members, help them build confidence and product knowledge, and create an environment that enables success and collaboration.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Manage the day-to-day activities and workflows of the team</li>
<li>Motivate team members to achieve organizational goals</li>
<li>Develop and implement timelines to meet targets and project milestones</li>
<li>Delegate tasks effectively and ensure accountability</li>
<li>Conduct training sessions to maximize team potential and strengthen performance</li>
<li>Equip team members with the skills required to improve communication, product expertise, and confidence</li>
<li>Conduct monthly and quarterly performance reviews</li>
<li>Contribute to company growth through strong team performance</li>
<li>Maintain a positive, productive, and inspiring work environment</li>
<li>Develop actionable strategies to help the team reach project goals</li>
<li>Establish and monitor completion timelines to keep projects on track</li>
<li>Provide clear, structured instructions to team members</li>
<li>Manage day-to-day operational flow</li>
<li>Create and distribute regular reports to update leadership on team performance</li>
</ul><h2 class="jobSectionHeader"><b>Job Requirements:</b></h2>
<ul><li>Graduation (minimum qualification)</li>
<li>Proven experience in team management or leadership roles in operations</li>
<li>Strong communication, coordination, and organizational abilities</li>
<li>Ability to train, motivate, and mentor team members</li>
<li>Strong problem-solving skills and a proactive, responsible approach</li>
<li>Ability to manage performance cycles and maintain team productivity</li>
<li>Comfortable working in a fast-paced, target-driven environment</li>
</ul><h2 class="jobSectionHeader"><b>Why Join Fusion CX Kolkata?</b></h2>
<p>Join us as a team leader at Fusion CX in Kolkata for a customer support process for an autonomous vehicle development company. You will be able to</p>
<ul><li>Lead a dynamic operations team with clear growth pathways</li>
<li>Work in a supportive, performance-focused environment</li>
<li>Access structured development programs and leadership training</li>
<li>Contribute directly to team, project, and organizational success</li>
</ul><p>If you are seeking team leader jobs in Kolkata or leadership opportunities in customer operations, apply now and build your next career chapter with Fusion CX.</p></div>

Team Leader – Customer Operations – Kolkata, India

One&Only One Za’abeel

<div></div><div><div>Team Leader Guest Care - Longevity Hub<br>
(18733)</div><br>
<div></div>
<div>
At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><div><br>
Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><div></div><div><b><br>
Job Summary</b></div>
<div>
You are a key ambassador of the Longevity Hub Dubai by Clinique La Prairie who offers the most advanced health programs, within a luxury wellness clinic environment. As the Team Leader for Guest care at the Longevity Hub Dubai, you will play a pivotal role in ensuring the highest standards of guest service aligned with FORBES and DHA guidelines. Your primary responsibility will be to oversee the reception team, maintaining a warm and professional environment where every guest feels valued and cared for. This position requires a deep commitment to customer satisfaction, team leadership, and adherence to operational excellence.</div><br>
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Key Duties and Responsibilities</b></div><div><br>
<ul><li>Team Leadership: Supervise reception staff, including coordinating the reception rota, conducting regular team meetings, and fostering a cohesive team environment.</li><li>Guest Profile Audits: Conduct audits of guest profiles to ensure compliance with DHA (Dubai Health Authority) requirements and clinic standards, ensuring accurate data collection and documentation.</li><li>Data Management: Oversee the accurate collection and maintenance of guest data in accordance with privacy regulations and clinic policies.</li><li>Complaint Resolution: Take ownership of guest complaints, resolving issues promptly and effectively to ensure a positive guest experience and prevent recurrence.</li><li>Exemplify Customer Focus: Demonstrate a sincere appreciation for the guest experience, ensuring every interaction reflects warmth, empathy, and professionalism.</li><li>Enhance Patient/Customer Service: Develop and nurture client relationships through exceptional service, proactive follow-up, and personalized communication.</li><li>Brand Ambassadorship: Educate guests on our treatments, programs, and products, highlighting their benefits to meet individual needs and drive sales.</li><li>Guest Coordination: Collaborate with wellness experts to deliver holistic client experiences, ensuring seamless service delivery across all clinic offerings.</li><li>Communication Management: Answer phone calls promptly and professionally, respond to emails within 24 hours, and maintain efficient correspondence channels.</li><li>Maintain Operational Standards: Uphold cleanliness, organization, and sanitation protocols in all reception and guest areas.</li><li>Continuous Improvement: Attend training sessions and meetings to stay updated on clinic offerings, standards, and operational procedures.</li><li>Goal Achievement: Contribute to the clinic's sales objectives by exceeding personal and team sales targets consistently.</li><li>Promotional Activities: Represent the clinic at public relations events and exhibitions to promote our services and enhance brand visibility.</li></ul></div><br>
<div></div>
<div>
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Team Leader Guest Care - Longevity Hub

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>Deliver a high standard of customer service while assisting in onboarding new customers to become account holders with SkyCargo in association with IATA CASS accreditation. Additionally, ensure that the system and processes are properly aligned to bill freight and optional charges according to the agreed tariff rates.<br>
</p><p></p><ul><li>Coordinate with EK Revenue Accounts to manage AWB stock range and ensure that AWB stocks are released to agents based on request on a timely basis.
</li><li>Handle the commercial support general mailbox to assist customers with requests, resolving billing disputes and other relevant queries.
</li><li>Reconcile the daily cash/card collection reports including import/export/miscellaneous daily sales report from various terminals and share them with EK Finance team.
</li><li>Run daily COU AWBs movement report and bill the ULD pivot weight charges for shipments that utilised dedicated ULD?s.
</li><li>Address AWB verification discrepancies with the central AWB verification team at least once in a week by performing a quality check of the AWB reverification report.
</li><li>Verify the waivers and refunds in freight charges, other charges, cash/card transactions and recover the charges if the charges waived without proper authorization.
</li><li>Track and record all additional or optional services such as ATA trucking services, relabelling, packing fees etc and ensure the charges are billed according to the agreed tariff rate.
</li><li>Assist in raising waivers, service recovery, manual CCA to obtain approvals from the management by submitting them through email, SkyConnect, SkyChain and record them for future tracking.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p>Experience in air cargo industry with at least 3 years as a team leader or equivalent position.
</p><p>Cargo operations and customer service experience is preferred.
</p><p>Knowledge of Air Cargo Tariffs, IATA/FIATA regulations, SkyCargo systems, policies, and procedures, import and export rules and regulations.
</p><p>Effective communication skills (written and oral).
</p><p>Proficient in Excel, Word, PowerPoint, and other MS Office applications
</p><p>Solution oriented and creative thinking mindset.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
</p><p>You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</p></div>

Sales Support Agent

<div>
 <p>
  Roles and Responsibilities
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 <ul>
  <li>
   Be responsible for the team&rsquo;s overall performance.
  </li>
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   Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS.
  </li>
  <li>
   Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
  </li>
  <li>
   Compile and publish reports on teams&rsquo; performance reports on set frequencies (Daily/Weekly/Monthly etc.).
  </li>
  <li>
   Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
  </li>
  <li>
   Provide the team with a vision of the process objectives.
  </li>
  <li>
   Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
  </li>
  <li>
   Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
  </li>
  <li>
   Focus on accelerating teams&rsquo; performance.
  </li>
 </ul>
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 </p>
</div>


Operations Team Lead

Carousel Consultancy Ltd

<p><strong>Front of House Team Leader / Supervisor - 5 Corporate Hospitality - Central London - </strong>up to <strong>£35k </strong>(dependent on experience) <strong>+ great benefits</strong></p><ul><li>Fantastic opportunity for the right individual </li><li>5 hospitality or luxury brand experience is desired</li><li>Supervisory / Team Leader experience essential</li><li>Central London location </li><li>Incredible company </li><li>Stunning offices</li><li>Genuine progression / career opportunities </li><li>c£30k-£35k (dependent on experience) </li><li><strong>£40k OTE</strong></li></ul><p> We have a<strong> fantastic opportunity</strong> for a driven and service led individual, with exceptional standards of customer service and experience as a Team Leader / Supervisor in a client-facing role, to join a world class, 5 corporate hospitality provider based in <strong>Central London</strong>. </p><p>The Front of House Team Leader / Assistant Business Manager<strong></strong>will support the business centre's Business Manager, ensuring a high standard of service is provided to clients at all times. </p><p>Ideally, you will have worked in a 5 hospitality or luxury brand environment. Your professional, driven and client focused nature, the ability to supervise, nurture and motivate a team and experience in an operational or 5 customer service based role, is what we're looking for.</p><p></p><p><strong>What's on offer?</strong></p><p>Genuine career progression, competitive salary, generous and target achievable bonuses, Employee Assistance Programme, annual weekend getaway, monthly team nights out, discounts with luxury brands across London, STL and more! </p><p></p><p><strong>Key responsibilities as the Team Leader / Assistant Business Manager include: </strong></p><ul><li>Assisting the Business Manager in the day-to-day running of the building </li><li>Ensuring exceptional customer service is provided to all clients at all times </li><li>Dealing with any client queries and attending client meetings if needed </li><li>Inspiring, motivating and leading your team </li><li>Taking a hands-on approach, undertaking team duties as needed </li><li>Taking on Business Manager responsibilities in their absence </li><li>Maintaining the safety of the building and ensuring the facilities management of the building is maintained and continually updated </li><li>Assisting in the recruitment of team members </li><li>Conducting daily walk rounds to ensure every aspect of the building is to the highest standards </li><li>Assisting the Finance Department as needed </li></ul><p></p><p><strong>What we're looking for: </strong></p><ul><li>Impeccable standards of customer service and the desire to join an organisation that is recognised as a leader in providing world class levels of service </li><li>Experience in a 5 service or luxury retail/brand role is essential </li><li>Highly organised nature </li><li>Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way </li><li>Ability to build strong relationships at all levels of the business </li><li>Demonstrable supportive and nurturing leadership qualities </li><li>Proactive problem-solving skills and excellent attention to detail and accuracy </li><li>Well presented, professional and motivated </li></ul><p></p><p><strong>Interested? </strong></p><p>If this sounds like the role for you and you have the skills and experience we're looking for, then do not hesitate! Please submit your CV ASAP, quoting 'CP - Assistant Business Manager - 5 Corporate Hospitality'</p>

Assistant Business Manager

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