customer service team leader

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.
 
 
 As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.
 </li>
 <li>
 Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.
 </li>
 <li>
 Monitor and enforce quality standards, ensuring adherence to customer experience best practices.
 </li>
 <li>
 Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.
 </li>
 <li>
 Ensure structured training and development plans for all team members, fostering continuous skill growth.
 </li>
 <li>
 Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.
 </li>
 <li>
 Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.
 </li>
 <li>
 Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.
 </li>
 <li>
 Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.
 </li>
 <li>
 Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.
 </li>
 <li>
 Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.
 </li>
 <li>
 Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.
 </li>
 <li>
 Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.
 </li>
 <li>
 Escalate complex issues to senior management with clear action plans and recommendations.
 
 
 
 </li>
 </ul>
 Skills, Knowledge and Expertise
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Minimum 6 months of experience in a contact center environment as a Team Manager.
 </li>
 <li>
 Fluent English (B2+ level), with strong verbal and written communication skills.
 </li>
 <li>
 Analytical and strategic mindset, with a passion for process improvement.
 </li>
 <li>
 Creative problem-solving abilities, with a proactive approach to operational challenges.
 </li>
 <li>
 Proven success in customer service management, with a track record of delivering exceptional results.
 </li>
 <li>
 Bachelor&rsquo;s degree or higher in a relevant field.
 </li>
 <li>
 Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.
 </li>
 <li>
 Strong people management skills, with the ability to inspire, motivate, and drive accountability.
 </li>
 <li>
 Proven ability to manage escalations and handle demanding customer interactions effectively.
 </li>
 <li>
 High-energy, results-oriented mindset, with a passion for delivering excellence.
 </li>
 <li>
 Flexibility to work onsite, adapting to dynamic operational needs.
 
 
 
 </li>
 </ul>
 
 Bonus Points for:
 
 
 
 <ul>
 <li>
 Experience in financial services, banking, insurance, or investment industries.
 </li>
 <li>
 COPC knowledge, with a strong grasp of customer service frameworks.
 </li>
 <li>
 Expertise in report development and data-driven decision-making.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 This is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.
</div>

Customer Service Team Leader - Contact Center - Saudi National

Emirates

<div>
 
 Job Purpose
 
 
 
 We&rsquo;re looking for a dynamic and passionate
 
 Customer Sales &amp; Service Team Leader
 
 to join our Emirates retail team. In this role, you&rsquo;ll lead and inspire a group of Customer Sales &amp; Service Agents to deliver a seamless, premium, and personalized customer experience &mdash; one that reflects Emirates&rsquo; world-class hospitality and Experiential Retail vision.
 
 
 You&rsquo;ll play a key role in driving sales through consultative customer interactions, identifying cross-sell and upsell opportunities, and promoting premium products and Skywards membership benefits. As a people leader, you&rsquo;ll foster a high-performance culture by coaching and motivating your team to achieve sales targets while maintaining service excellence
 
 
 Your responsibilities will include overseeing daily store operations, managing workflow and staff scheduling, and ensuring a professional retail environment. You&rsquo;ll also leverage digital tools and CRM platforms to enhance efficiency, monitor performance metrics, and support special events or activations that elevate the in-store experience.
 
 
 Qualification
 
 
 To be successful in this role, you&rsquo;ll need an A-Level (or equivalent) qualification with at least four years of experience, ideally within airline sales or a contact centre environment. Strong communication, problem-solving, and leadership skills are essential, along with a genuine passion for delivering exceptional customer service.
 
 
 If you&rsquo;re ready to lead with purpose and elevate every customer interaction, we&rsquo;d love to hear from you
 
 
 Salary &amp; benefits
 
 
 We offer a competitive salary package along with a range of benefits
 
 
 including annual leave, medical coverage, concessional travel benefits, and professional development opportunities within the Emirates Group. Join us and be part of a team that values excellence, growth, and global experiences
</div>

Customer Sales & Service Team Leader - Karachi

Ceres Group of Company

Call Center Team LeaderFull timeJob Summary:We are seeking a highly motivated and experienced Call Center Team Leader to oversee daily operations and ensure the highest level of customer service. The ideal candidate should have solid experience in the service industry, be proficient in CRM and marketing tools, and excel in customer complaint resolution. This role requires excellent leadership skills, professional communication, and the ability to train and develop team members effectively.Key Responsibilities:&middot; Supervise, mentor, and train call center agents to ensure productivity and service excellence.&middot; Monitor team performance, provide feedback, and implement improvement plans.&middot; Handle escalated customer complaints and resolve issues professionally and efficiently.&middot; Develop and implement strategies to enhance customer satisfaction and service quality.&middot; Prepare performance reports and provide insights to management.&middot; Maintain professional and courteous communication with customers and team members.&middot; Ensure adherence to company policies, procedures, and service standards.Qualifications &amp; Requirements:&middot; Proven experience in a service industry call center, preferably in a leadership role.&middot; Strong knowledge of CRM systems, marketing tools, and Excel.&middot; Excellent and professional communication skills (verbal and written).&middot; Ability to train, mentor, and motivate a team effectively.&middot; Strong problem-solving skills and the ability to handle customer complaints professionally.&middot; Results-driven with the ability to meet and exceed performance targets.&middot; Flexibility to work in a fast-paced environment and adapt to changes.If you meet the qualifications and are passionate about delivering excellent customer service while leading a team, we encourage you to apply!Salary Negotiable!Job Type: Full-timePay: AED4,000.00 - AED 5,000.00 Per MonthJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Call Center Team Leader (UAE Tele-sales Experience Mandatory)

ResultsCX

<div>Description 
Supervisor, Operations 
Designation : Team Leader &ndash; Healthcare Contact Center (Member Services)

Location: Bangalore, India

Job Type: Full-Time

Shift: Fixed Night Shifts

We are seeking a dynamic and results-driven Team Leader to oversee and guide a team of customer service representatives working in a voice-based contact center supporting the US healthcare industry. The ideal candidate will ensure operational excellence, compliance with healthcare regulations such as HIPAA, and exceptional customer service delivery. The Team Leader will be responsible for monitoring team performance, driving metrics, and fostering a positive and compliant work environment.
<ul>
<li>Supervise, mentor, and lead a team of contact center agents handling healthcare-related inquiries, including insurance, claims, billing, and patient support.</li>
</ul><ul><li>Monitor daily team performance and ensure adherence to Service Level Agreements (SLAs), such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).</li>
</ul><ul><li>Conduct regular team meetings, training sessions, and one-on-one coaching to enhance skills and ensure compliance with US healthcare regulations.</li></ul> 
In this role you will: 
<ul>
<li>Handle escalations, resolve customer complaints efficiently while adhering to healthcare compliance standards, HIPAA.</li>
<li>Monitor call quality and provide constructive feedback to agents for continuous improvement</li>
<li>Prepare and analyze reports on team performance metrics and recommend improvements.</li>
<li>Drive a customer-first culture ensuring that all interactions are handled empathetically, professionally, and in compliance with healthcare standards.</li>
</ul><ul><li>Ensure accurate and timely resolution of customer inquiries related to healthcare services, insurance coverage, claims, and medication support.</li>
</ul><ul><li>Collaborate with QA and Training teams to improve customer service with a focus on US healthcare practices</li>
</ul>We are looking for someone who has:<ul><li> 
Education: Graduate in any discipline.</li></ul>
<ul><li>Experience:</li></ul>

o Minimum 2&ndash;4 years of experience in a healthcare contact center/BPO environment.

o At least 1 year of experience in a Team Leader or supervisory role.
<ul><li>Strong understanding of healthcare processes, insurance claims, and provider services.</li></ul>
<ul><li>Exceptional leadership, coaching, and conflict-resolution skills.</li></ul>
<ul><li>Proficiency in using CRM tools, reporting systems, and MS Office applications.</li></ul>
<ul><li>Ability to analyze data, interpret trends, and make data-driven decisions.</li></ul>
<ul><li>Willingness to work fixed night shifts to support international clients.</li></ul> 


Key Skills:
<ul><li>Leadership and team management</li></ul>
<ul><li>Customer service and problem-solving</li></ul>
<ul><li>Performance monitoring and reporting</li></ul>
<ul><li>Communication and interpersonal skills</li></ul>
<ul><li>Analytical and decision-making abilities</li></ul>
<ul><li>Time management and multitasking</li></ul>

Benefits:
<ul><li>Competitive salary package with performance incentives</li></ul>
<ul><li>Transport facility for night shifts</li></ul>
<ul><li>Leadership development and growth opportunities</li></ul>
<ul><li>Health insurance and other employee benefits</li></ul>
<ul><li>Dynamic and supportive work environment</li></ul>
About ResultsCX 
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</div>

Supervisor, Operations - Solutran

AlQuranClasses c/o ITGenerations inc

Job Title: Customer Support Team Leader (Remote, Night Shift)Company: AlQuranClassesLocation: Remote (Work from Home)Working Hours: 6:00 PM &ndash; 6:00 AM (No fixed day off; you will oversee the team)Salary: PKR 30,000 per monthAbout the Role:AlQuranClasses is looking for a motivated Customer Support Team Leader to lead our remote support team. You will monitor the team, handle escalated customer issues, and ensure smooth operations across all customer service activities. This is a fully remote position, offering the comfort of working from home while making a real impact on customer satisfaction.Key Responsibilities:<ul><li>Lead and supervise a team of remote customer service representatives.</li><li>Monitor customer inquiries and resolve issues efficiently.</li><li>Ensure the team meets performance targets and maintains quality service standards.</li><li>Coordinate with team members to improve workflow and resolve bottlenecks.</li><li>Maintain communication and support with both customers and team members.</li></ul>Requirements:<ul><li>Proven customer service experience (minimum 1 year; 6+ months specifically in customer-facing roles).</li><li>Prior experience in leading or coordinating a team is required.</li><li>Exceptional English communication skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to thrive in a fast-paced environment.</li><li>Must have a laptop with a stable PTCL internet connection and mobile data as backup.</li><li>USB headset and USB drive required to access company systems.</li><li>Must be able to work night shifts (6 PM &ndash; 6 AM).</li><li>A quiet, private workspace at home to ensure no background noise.</li></ul>What We Offer:<ul><li>Opportunity to work from the comfort of your home.</li><li>Career advancement opportunities.</li><li>Employee rewards and discounts.</li><li>Continuous training and coaching.</li><li>Fun, dynamic, and supportive work environment.</li></ul>How to Apply: If you are passionate about customer service, love solving problems, and are ready to lead a remote team to success, apply today to join the AlQuranClasses family!Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: Remote

Customer Support Team Leader (Remote, Night Shift)

Concentrix

<div>
 Job Title:
 
 
 Team Leader - Contact Center
 
 
 
 Job Description
 
 
 
 As a Contact Centre Team Leader, you&rsquo;ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
 
 
 
 Essential Functions / Core Responsibilities
 
 
 
 
 Manage the daily operations and admin as assigned but not limited to
 
 
 
 <ul>
 <li>
 Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
 </li>
 <li>
 Actively involved on client calls and ensuring that updates are timely communicated to the team.
 </li>
 <li>
 Working with colleagues to effectively run the Contact Centre operation.
 </li>
 <li>
 Interviewing and hiring of appropriate candidates, as needed.
 </li>
 <li>
 Preparing reports and analyze data to self-understand and assist in management decisions.
 
 
 </li>
 </ul>
 
 Lead and motivate the team
 
 
 
 <ul>
 <li>
 Providing supervision and motivation of staff to foster competitive performance.
 </li>
 <li>
 Ensuring efficient and productive handling of inbound call volumes.
 </li>
 <li>
 Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
 </li>
 <li>
 Maintaining knowledge of all programs/projects the inbound unit supports.
 </li>
 <li>
 Assisting staff with questions pertaining to the products and services offered by the client.
 </li>
 <li>
 Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
 </li>
 <li>
 Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.
 </li>
 <li>
 Fostering career advancement of the team members within the project or lateral movement.
 
 
 </li>
 </ul>
 
 Manage performance
 
 
 
 <ul>
 <li>
 Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
 </li>
 <li>
 Set objectives and clearly communicate goals and targets that needs to be met every month.
 </li>
 <li>
 Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
 </li>
 <li>
 Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
 </li>
 <li>
 Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
 </li>
 <li>
 Assessing staff capabilities and identifying appropriate development and training opportunities.
 </li>
 <li>
 Setting the appropriate expectations of conduct and professionalism through example.
 </li>
 <li>
 Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
 </li>
 <li>
 Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Effectively managing and strengthening relationship with the Client representative/s.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
 
 
 <ul>
 <li>
 You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
 </li>
 <li>
 A bilingual English (B2+ level) and native Arabic speaker.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
 </li>
 <li>
 Analytical, efficient and thorough.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Work-at-Home
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581813
 
</div>

Team Leader - Contact Center

Tata Consultancy Services (TCS)

<div></div><div><div><div><div>Responsibility of / Expectations from the Role

1 Coaching Team members, conducting One on one&rsquo;s and Appraisals

2 Serves as the primary liaison between the teams and the various business organizations

3 Provides guidance and/or resolves risks, issues and decisions escalated to their level

4 Preparation of monthly SLA metrics and dashboards

5 Review of Payroll
</div></div></div><div><div><div>Location</div>
<div>Bengaluru</div>
</div><div><div>Job Function</div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div>Role</div>
<div>Team Leader - Customer Relationship Management (Retail)</div>
</div><div><div>Job Id</div>
<div>376517</div>
</div><div><div>Desired Skills</div>
<div>Human Resource</div>
</div></div>Desired Candidate Profile
<div><div>Qualifications : BACHELOR OF COMMERCE</div></div></div><div></div>

Team Lead - HR helpdesk exposure

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