customer service team leader

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Istanbul, Turkey
Job Description:
About Vision
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for Vision Customer Service Team Leader in Istanbul, Turkey.
Job Purpose
To lead, motivate and monitor the team to ensure optimum performance. To lead and develop the Vision Customer Services team to exceed Customer Service KPIs, driving continuous process improvement and delivering key strategic initiatives. To ensure that all team members are fully trained and have the adequate knowledge and skills to perform their duties and to offer customers a differentiated customer experience. The Team Lead provides elevated leadership support by influencing cross-functional partners, guiding process enhancements, and ensuring the team operates at the highest standard to support Johnson &amp; Johnson Vision&rsquo;s commercial strategy.
The responsibilities &amp; Impact you will have:<ul><li>
Motivate and mentor a team to meet/exceed performance targets, goals and objectives and service level agreements.</li><li>
Ensure effective, proactive and timely communication to all internal and external partners of customer service-related issues.</li><li>
Proactively engage with the commercial teams within each market, with view to ensuring ongoing collaboration/alignment between Supply Chain and Commercial</li><li>
Shape and deliver key strategic projects within markets, including order automation, touchless ordering with a view towards driving change and efficiencies.</li><li>
Shape overall customer service experience, through continuous alignment with markets, customers, and the business. In this way continue to both lead and motivate change to support evolving customer expectations.</li><li>
Drive and innovative and collaborative culture across markets, with a commitment to delivering an outstanding quality of customer service</li><li>
Deliver results through aligning with Safety and Quality regulations, trough ensuring teams are fully trained and adhering to all procedures.</li><li>
Liaise with Distribution, Warehouse and Transportation management to develop service improvements and issue resolution.</li><li>
Coach and develop a strong leadership-based team across markets who have ability to manage the day-to-day activities.</li><li>
Act as back-up support to team leaders within the region and the Customer Service Managers</li></ul>
Experience, skills &amp; proficiencies required:
Essential:<ul><li>
Experience within a Customer Service environment, within a regulated industry.</li><li>
Fluency in Turkish and English, written and verbal.</li><li>
Proven ability to manage, motivate and effectively communicate to team members in a matrix environment</li><li>
High degree of customer focus</li><li>
Proactive and creative approach to problem-solving and complaint handling/escalation</li><li>
Ability to effectively balance cross-functional stakeholder needs</li><li>
Exceptional time management</li><li>
Self-motivated, accustomed to a high degree of responsibility</li><li>
Excellent computer skills and proficiency in Microsoft Office</li><li>
Effective Communication skills in both written and verbal</li><li>
Able to work well under pressure and in a fast-paced environment</li><li>
Ability to adapt / prioritize and manage team and personal workload</li></ul>
Desirable:<ul><li>
Proficiency in SAP; automated order entry (EDI/FTP)</li><li>
Contact center leadership experience</li><li>
Background in a Supply Chain environment</li><li>
Understanding of business strategy and specifics of the country</li></ul>
Leadership Behaviors Required<ul><li>
LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance &amp; ethics and ensures everyday actions contribute to Our Purpose</li><li>
CONNECT: Builds internal and external relationships based on respect, collaborates openly across boundaries and acts as a team player.</li><li>
SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.</li><li>
Grow: Develops self and others to reach their goals, engages in open &amp; honest conversations and Drives performance by managing energy and taking ownership for outcomes.</li></ul>
What type of mark will YOU make?
By joining Johnson &amp; Johnson you will find boundless opportunities to craft your path &amp; amplify your impact inside &amp; outside our walls. And with our commitment to be the world&rsquo;s healthiest workforce you can strengthen your body as well and your mind. When you work with us you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there&rsquo;s no end to the lasting impact we can make together. And that changes everything.
What&rsquo;s in it for YOU?
It&rsquo;s vital to us that you feel you can bring your whole self to work; at J&amp;J we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. You will receive a competitive wage and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include online Digital GP, private healthcare, Retail Vouchers, Discounted &amp; Subsidized Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility program.
Required Skills:
Preferred Skills:
Coaching, Communication, Continuous Improvement, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Omni-Channel Support, Process Oriented, Self-Service Tools, Service Excellence, Service Request Management, Standard Operating Procedure (SOP)</div>

Vision Customer Service Team Leader

Crate and Barrel

<div>Driven and customer-focused, the Team Leader &ndash; Design Services &amp; Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader &ndash; Design &amp; Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations&mdash;managing sales aids, supplies, mobile sales technology, and brand presentation&mdash;while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance.
A day in the life as a Team Leader, Design &amp; Trade...<ul><li>
Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader</li><li>
Coach associates on exceptional performance and maintain a strong visible presence in the department/work area</li><li>
In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth</li><li>
Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader</li><li>
Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable</li><li>
Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide</li><li>
Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)</li><li>
Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance</li><li>
Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors</li></ul>
What you'll bring to the table...<ul><li>
Strong communication and interpersonal skills</li><li>
Excellent organizational and time management skills</li><li>
Strong problem solving skills</li><li>
Demonstrated ability to execute and drive results</li><li>
Strong delegation skills</li><li>
Data entry skills</li><li>
Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.</li><li>
Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.</li></ul>
We'd love to hear from you if you have...<ul><li>
1+ years customer service or retail leadership experience</li><li>
Experience with Microsoft Office, Google applications, computer systems and tablet devices</li><li>
Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends</li></ul></div>

Team Leader, Design & Trade

MediaTechTemple

Urgent role contact no.- 9887385418Job Title: Team Leader &ndash; BPO multilingual who can speak all languages (Gujrati &amp; Hindi Mandatory) Location: Work From Home Employment Type: Full-Time Working Hours: Day Shifts Salary: 15000(CTC) per monthMust own a Laptop, Internet connection (broadband), USB headphones (BPO type)Job Description:We are looking for a dynamic and results-driven Team Leader (BPO) to manage a team of telecalling/customer service executives for a regional campaign. The ideal candidate must be fluent in (Gujrati &amp; Hindi Mandatory) with a strong background in managing remote teams and BPO operations.Roles and Responsibilities: &middot; Manage and supervise a team of telesales or support agents. &middot; Ensure team meets daily/weekly/monthly targets. &middot; Monitor calls for quality and provide feedback. &middot; Handle escalations and resolve customer queries. &middot; Prepare performance reports and share them with management. &middot; Conduct regular training sessions to upskill team members. &middot; Schedule shifts and manage team attendance. &middot; Foster a collaborative, performance-driven remote work culture.Key Requirements:&middot; Languages Proficiency in Gujrati &amp; Hindi Mandatory) . Minimum 1 years of experience as a Team Leader in BPO/KPO or call center. &middot; Experience in managing teams remotely is a plus. &middot; Strong communication and interpersonal skills. &middot; Proficiency with tools like Excel, CRM platforms, and virtual communication apps (Zoom, Teams).&middot; Ability to manage and motivate a team under minimal supervision.recruitment@mediatechtemple.com, 9887385418Job Type: Full-timePay: $12,000.00 - $15,000.00 per monthApplication Question(s):<ul><li>Are you a female?</li><li>Are you experianced as a team leader?</li></ul>Work Location: Remote

Team Leader

Nestlé

<div><div>NW Unit Team Leader
 
 
Location: Head Office
 
Company: Nestl&eacute; Egypt
 
Full-time 
 
Purpose of Job:
 
Responsible for the development and performance of all customer service activities in the market. Staff and direct Customer service team and provides leadership towards the achievement of maximum profitability and growth in line with NLF company vision and values. Establishes plans and strategies to achieve client satisfaction with high quality of service.
 
 
A DAY IN THE LIFE &hellip; 
 
<ul><li>Handling complaints that are too complex to be handled by junior staff.</li></ul></div><ul><li>Answering agent questions regarding best practices or difficult calls.</li><li>Ensure complete and accurate completion of orders. Exceptions (incomplete orders) are followed-up in a timely manner and collaboration with customers are on-going to reduce errors.</li><li>Support team in Complaints Handling.</li><li>Follow-up on customer inquiries which are not immediately resolved.</li><li>Daily Reports to Supervisor.</li><li>Enhancing Capturing the data on system.</li><li>Monitoring of voice mailbox, logging received messages &amp; following-up with customers.</li><li>Complete customer surveys when applicable.</li><li>Handling Incoming Calls and respond to customer requests.</li><li>Corporate with Distribution Team to serve customer with Quality.</li><li>Recognize &amp; alert Customer Service Supervisor of trends in customer calls.</li><li>Maintains call center database by entering information.</li><li>Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li></ul> 
WHAT MAKES YOU SUCCESSFUL:<ul><li>Bachelor degree.</li><li>2-3 years of relevant experience.</li><li>Proficiency in English</li><li>Computer &amp; system Oriented</li><li>Customer &amp; Consumer Oriented</li><li>High Communication &amp; Leadership Skills</li><li>Problem Solving &amp; Conflict Resolution</li></ul></div>

Unit Team Leader

ALBA CORP

<div>
 We are looking for a
 
 Call Center Team Leader
 
 to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
 
 
 The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
 
 
 If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.
 
 
 
 Key ResponsibilitiesCore Functions
 
 
 
 <ul>
 <li>
 Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.
 </li>
 <li>
 Monitor call queues, handle escalated issues, and step in to support agents when necessary.
 </li>
 <li>
 Conduct regular performance evaluations and coach team members for continuous improvement.
 </li>
 <li>
 Analyze call center metrics to identify trends and implement process enhancements.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Serve as the communication bridge between frontline agents and senior management.
 </li>
 <li>
 Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.
 </li>
 <li>
 Lead daily team briefings and encourage open dialogue for feedback and idea sharing.
 </li>
 <li>
 Foster a positive, team-oriented culture focused on accountability and growth.
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.
 </li>
 <li>
 Develop and execute action plans to improve underperforming metrics.
 </li>
 <li>
 Maintain accurate documentation of team activities, call outcomes, and training records.
 </li>
 <li>
 Provide strategic input on improving customer engagement and operational efficiency.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.
 </li>
 <li>
 Fluency in both Arabic and English.
 </li>
 <li>
 Strong leadership and conflict resolution skills.
 </li>
 <li>
 Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).
 </li>
 <li>
 Exceptional communication and coaching abilities.
 </li>
 <li>
 Ability to analyze data and make decisions based on insights.
 </li>
 <li>
 Bachelor&rsquo;s degree preferred; relevant certifications are a plus.
 
 
 </li>
 </ul>
 
 Salary &amp; Benefits:
 
 
 Competitive Salary:
 
 8,000 &ndash; 15,000 AED/month
 
 
 ✅ Work Visa sponsorship
 
 
 ✅ Medical insurance
 
 
 ✅ 30 days of paid annual leave
 
 
 ✅ Ongoing training and professional development
 
 
 ✅ Supportive team culture with performance recognition programs
 
 
 
 Work Arrangement:
 
 
 Type:
 
 Full-time, on-site position
 
 
 
 Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
 
 
 
 
 Why Join Us?
 
 ✔ Lead a dynamic and motivated team in a fast-paced environment
 
 
 ✔ Gain exposure to operational strategy and customer experience innovation
 
 
 ✔ Be part of a stable company with growth opportunities
 
 
 ✔ Work in a bilingual, multicultural environment that values excellence
 
 
 
 Organized and efficient? Step into a role where your structure powers our success. Apply now!
 
</div>

Call Center Team Leader

Alba Corporation

<div>We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Core Functions<ul>
<li>
Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.</li>
<li>
Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li>
<li>
Conduct regular performance evaluations and coach team members for continuous improvement.</li>
<li>
Analyze call center metrics to identify trends and implement process enhancements.</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Serve as the communication bridge between frontline agents and senior management.</li>
<li>
Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.</li>
<li>
Lead daily team briefings and encourage open dialogue for feedback and idea sharing.</li>
<li>
Foster a positive, team-oriented culture focused on accountability and growth.</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.</li>
<li>
Develop and execute action plans to improve underperforming metrics.</li>
<li>
Maintain accurate documentation of team activities, call outcomes, and training records.</li>
<li>
Provide strategic input on improving customer engagement and operational efficiency.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>
3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>
Fluency in both Arabic and English.</li>
<li>
Strong leadership and conflict resolution skills.</li>
<li>
Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).</li>
<li>
Exceptional communication and coaching abilities.</li>
<li>
Ability to analyze data and make decisions based on insights.</li>
<li>
Bachelor&rsquo;s degree preferred; relevant certifications are a plus.</li>
</ul><h3 class="jobSectionHeader">
Salary &amp; Benefits:</h3>
Competitive Salary: 8,000 &ndash; 15,000 AED/month 
Work Visa sponsorship 
Medical insurance 
30 days of paid annual leave 
Ongoing training and professional development 
Supportive team culture with performance recognition programs<h3 class="jobSectionHeader">
Work Arrangement:</h3>
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.<h3 class="jobSectionHeader">
Why Join Us?</h3>
Lead a dynamic and motivated team in a fast-paced environment 
Gain exposure to operational strategy and customer experience innovation 
Be part of a stable company with growth opportunities 
Work in a bilingual, multicultural environment that values excellence
Organized and efficient? Step into a role where your structure powers our success. Apply now!</div>

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