customer service technician

Branch

<div><div><div><h2 class="jobSectionHeader"><b>Position Summary</b></h2></div><div><p>
Hopkins | Lacy, the Mechanical, Electrical, Plumbing, (MEP) Division of Branch, is searching for a dynamic Service Technician. The Service Technician III will inspect, test and perform preventative maintenance and major repairs on mechanical systems including centrifugal chillers, boilers, and all other HVAC equipment types. They work under minimal direction. The technician must be able to execute personal judgement in analyzing a situation and select appropriate course of action/determine when assistance is required.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties/Responsibilities</b></h2></div><div><ul><li>
Inspection and diagnosis of mechanical air conditioning systems using a variety of tools and instruments.</li><li>
Perform specified preventative maintenance including belt-adjustments, oiling, greasing and cleaning of equipment, filter replacement, etc.</li><li>
Perform prescribed non-destructive tests; collect and deliver samples for analysis.</li><li>
Perform basic repairs of mechanical equipment.</li><li>
Communicate with customer on the work performed and present condition of mechanical equipment.</li><li>
Respond to identified customer needs.</li><li>
Inspect, diagnose and repair of most types of HVAC equipment.</li><li>
Inspect and diagnose electrical equipment which uses less than 600 volts.</li><li>
Install copper and FR polyethylene tubing.</li><li>
Assist in the mentoring, training, and growth of other employee-owners.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties/Responsibilities Cont.</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Extensive knowledge of most HVAC systems, ability to analyze and execute needed repairs, excellent organizational skills and performance of timely and accurate paperwork as assigned.</li><li>
Must act as a mentor for HVAC Service Technician I &lsquo;s and II&rsquo;s.</li><li>
Associate Degree in Air Conditioning or equivalent in experience.</li><li>
Minimum 4 years&rsquo; experience as a Technician II or eight years as technician in HVAC service field.</li><li>
Completion of company required education.</li><li>
Working knowledge of personal computers.</li><li>
Master Mechanic card and CFC Universal Certification</li><li>
Valid Driver&rsquo; License</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies</b></h2></div><div><div>
Strong Relationships</div><div>
Ownership and Accountability</div><div>
Exceptionalism in all we do</div><div>
Customer Service</div><div>
Problem Solving/Analysis</div><div>
Performing Physical or Mechanical Tasks</div><div>
Delivering High Quality Work</div><div>
Displaying Technical Expertise</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Travel</b></h2></div><div><p>
Travel is frequently required to and from job site locations.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Supervisory Responsibility</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Demands</b></h2></div><div><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>
While performing the duties of this job, the employee is regularly required to use their hands and fingers to handle, feel or operate objects, tools, or controls, and reach with hands and arms. They will need to stand (approximately 70%), walk (approximately 20%), and sit (approximately 10%). The employee will also need to be able to climb, balance, stoop, kneel, crouch, crawl, reach, handle, feel, talk, and hear. The employee will need to be able to carry up to 75ibs, lift up to 100 lbs, and move up to 200lbs. Specific vision abilities required by this job include close vision, distance vision, midrange vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Position Type/Expected Hours of Work</b></h2></div><div><p>
This is a full-time position which will typically require 40 hours per week.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>AAP/EEO Statement</b></h2></div><div><p>
It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or status as a veteran, or any other basis protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and condition of employment.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Other Duties</b></h2></div><div><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div>

SERVICE TECH III (Commercial Service)

Cambium Retail Private Limited

<p><b>Job Summary</b></p><p>We are looking for a <b>Customer Support Technician</b> to provide technical assistance and after-sales support for <b>audio products</b> such as speakers, microphones, amplifiers, soundbars, and professional audio systems. The role involves troubleshooting, customer interaction, and coordination with internal teams to ensure timely issue resolution and high customer satisfaction.</p><p><b>Key Responsibilities</b></p><ul><li>Provide <b>technical support</b> for audio products via phone, email, chat, or on-site</li><li>Diagnose and troubleshoot issues related to <b>sound quality, connectivity, firmware, and hardware</b></li><li>Handle <b>installation, configuration, and basic commissioning</b> of audio systems</li><li>Assist customers with <b>product setup, usage guidance, and demos</b></li><li>Maintain and update <b>service tickets, case logs, and resolution reports</b></li><li>Coordinate with <b>service centers, warehouse, and logistics</b> for replacements or repairs</li><li>Support <b>warranty, RMA, and replacement</b> processes</li><li>Escalate complex technical issues to engineering or product teams</li><li>Ensure adherence to <b>SLA and TAT commitments</b></li><li>Collect customer feedback and report recurring issues for product improvement</li></ul><p><b>Required Skills &amp; Competencies</b></p><ul><li>Strong understanding of <b>audio systems</b> (speakers, microphones, amplifiers, mixers)</li><li>Basic knowledge of <b>analog &amp; digital audio</b>, signal flow, and impedance</li><li>Familiarity with <b>Bluetooth, AUX, USB, HDMI ARC, Wi-Fi</b> audio connectivity</li><li>Good troubleshooting and problem-solving skills</li><li>Proficient in <b>MS Excel, CRM tools, and email communication</b></li><li>Good verbal and written communication skills</li><li>Customer-first attitude with patience and professionalism</li></ul><p><b>Preferred Skills (Good to Have)</b></p><ul><li>Experience in <b>professional audio / PA systems</b></li><li>Knowledge of <b>firmware updates and audio calibration</b></li><li>Experience in <b>call center or field service support</b></li><li>Exposure to <b>Amazon / e-commerce technical support</b> is a plus</li></ul><p><b>CTC / Salary:</b> As per industry standards</p><p><b>Joining:</b> Immediate</p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹25,000.00 - ₹30,000.00 per month</p><p>Work Location: In person</p>

Customer Support Technician – Audio Products

Cable One

<p><u><b>Job Description:</b></u></p> If you have never thought about a career as a Field Technician, it's time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities Cable One is your next and final stop. <p></p><p>This role offers an extensive training program with both one-on-one and group training classes. Nervous about finding your way in a new organization? You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between. </p><p></p><p>Our INCREDIBLY competitive benefits package includes 20 days (about 4 weeks) of PTO (Paid Time Off) per year, medical benefits that start on the first day of employment, a 401K match of up to 5%, and generous tuition reimbursement which increases with your tenure. You can even earn credits toward your associate degree while at work! </p><p><b> </b></p><p>At Sparklight, a Cable One company, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. </p><p><b> </b></p><p><b>Key Responsibilities</b> </p><ul><li>Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties. </li><li>Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier. </li><li>You will ensure we are providing proper upstream and downstream signal levels at each termination on the customer's premises. </li><li>You will be proactive by suggesting upgrades of existing services and educate customers on their new/existing equipment. </li><li>This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value. </li></ul><p></p><p> <b>Qualifications</b> </p><ul><li>A good driving record and a valid driver's license in the state you are applying. </li><li>Flexibility to go beyond for our customers by working overtime and on-call as needed. </li><li>Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner. </li><li>Due to the nature of the position, you will need to successfully work in small and confined areas; lift to 100 lbs.; work on a ladder; and work in all weather conditions. </li><li>You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable. </li><li>High school diploma or GED. </li><li>Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most! </li></ul><p><b> </b></p><p><b>Core Competencies</b> </p><p><b>Committed: </b>Values each customer while working hard to keep their business and support our communities. </p><p><b>Helpful:</b> Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. </p><p><b>Proactive:</b> Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding. </p><p><b>Personal: </b>Knows our customers well, and tailors our communications and interactions to address their needs and expectations. </p><p></p><p><b>Benefits</b> </p><p>Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: </p><ul><li>Medical, dental, and vision plans - start when you start! </li><li>Life insurance (self, spouse, children) </li><li>Paid time off (vacation, holiday, and personal/sick days) </li><li>401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation</li><li>Group Legal plan with Identity Theft Protection </li></ul><p><b> </b></p><p><b>Additional Perks </b> </p><ul><li>Tuition reimbursement (up to $5,250 on 1st year) </li><li>Free cable and internet services to associates who live in a serviceable area </li><li>Annual community support to various organizations across the U.S. </li><li>Associate recognition & awards programs </li><li>Advancement opportunities </li><li>Collaborative work environment </li></ul><p><b> </b></p><p><b>Our Commitment</b> </p><p>Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. </p><p><b> </b></p><p><b>Pre-hire Processes</b> </p><p>Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. </p><p></p><p>Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company's DOT program, including successfully complete and pass a road test examination, driver's record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances. </p><p></p><p>Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. <br /> </p><p></p><p>CABO1</p> <p></p>

Field Technician

Rotech Healthcare Inc.

<div><b>About Rotech</b>
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<b>Join a Leader in Home Healthcare
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At <b>Rotech Healthcare Inc</b>., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
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With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
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Explore more about our mission and services at Rotech.com.
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<b>Overview and Responsibilities</b>
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<b>Job Summary</b>
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We are seeking a dedicated <b>Customer Service Technician </b>to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.
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<b>PART TIME: Wed-Thurs-Fri 8am - 5pm
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<b>Essential Job Duties and Responsibilities</b>
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(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
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<ul><li>Adheres to company policies and procedures in regards to using personnel protective safety equipment
</li><li>Assists with updating respiratory grid
</li><li>Available for on-call assignments as needed
</li><li>Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
</li><li>Coordinates verification of Medicare, Medicaid, and private insurance coverage information
</li><li>Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
</li><li>Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
</li><li>Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
</li><li>Maintains assigned company vehicle in a clean and safe working condition
</li><li>Maintains referral log
</li><li>Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
</li><li>Monitors office supplies
</li><li>Observes additional needs that the patient may have and reports same during morning meeting
</li><li>Prepares CMNs/SOPs for Sales Reps and documents on tracking log
</li><li>Prepares complete and accurate files for Billing Department
</li><li>Prepares tickets for daily routes
</li><li>Provides service for walk-in patients
</li><li>Reports equipment hazards and/or product incidents as required
</li><li>Works with location personnel to coordinate deliveries
</li><li>Ability to work cooperatively with others
</li><li>Deal politely with patients and referral sources
</li><li>Manage several tasks at once
</li><li>Performs other duties as assigned
</li></ul><b>Travel</b>
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<ul><li>Travel via company/personal vehicle required to patient's homes for set-ups and reoccurring delivery
</li><li>Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement
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<b>Qualifications</b>
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<b>Employment is contingent on</b>
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<ul><li>Background investigation (company-wide)
</li><li>Drug screen ( when applicable for the position )
</li><li>Valid driver's license in state of residence with a clean driving record (when applicable for the position)
</li></ul><b>Required Education and/or Experience</b>
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<ul><li>High school diploma or GED equivalent, required
</li></ul><b>Preferred Education and/or Experience</b>
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<ul><li>Experience with medical equipment, preferred
</li><li>One year of related work experience, preferred
</li><li>Medical terminology, preferred
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<ul><li>Accurately perform simple mathematical calculations
</li><li>Effectively communicate in English; both oral and written
</li><li>Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
</li><li>Maintain confidentiality, discretion and caution when handling sensitive information
</li><li>Multi-task along with attention to detail
</li><li>Self-motivation, organized, time-management and deductive problem solving skills
</li><li>Work independently and as part of a team
</li></ul><b>Machines, Equipment and Technical Abilities</b>
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<ul><li>Email transmission and communication
</li><li>Internet navigation and research
</li><li>Microsoft applications; Outlook, Word and Excel
</li><li>Office equipment; fax machine, copier, printer, phone and computer and/or tablet
</li><li>Mechanically inclined for the repair and troubleshooting of equipment
</li><li>Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
</li><li>Understands use of all applicable home respiratory equipment and supplies
</li></ul><b>Physical Demands</b>
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<ul><li>Lift and carry office equipment at times
</li><li>Requires sitting, walking, standing, talking and listening
</li><li>Requires close vision to small print on computer and/or tablet and paperwork
</li><li>Requires lifting (minimum of 65 pounds) and transporting of patient equipment
</li><li>Requires contact with patients and equipment with potential exposure to contagious pathogens
</li><li>Requires driving a company/personal vehicle for the majority of the workday
</li><li>Required to comply with Rotech Respiratory Protection &amp; N95 Mask Fit Testing Policy
<ul><li>Medical Evaluation and Fit Testing Compliance in a timely manner
</li><li>Annual Recertification
</li><li>Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines
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<b>Rotech Information</b>
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<b>Benefits</b>
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<ul><li>Generous paid time off and paid holidays
</li><li>Overtime pay for non-exempt positions (as applicable)
</li><li>Commission for Account Executives</li><li>
Bonus and incentive opportunities
</li><li>Fixed and variable car reimbursement for Area Managers and Account Executives</li><li>
Car, mileage, and telephone reimbursement (as applicable)
</li><li>Employee discount and recognition programs
</li><li>Employee Assistance Program (EAP)</li><li>
401(k), HSA, and FSA/Dependent Care FSA</li><li>
Medical, prescription, dental, and vision coverage</li><li>
Life insurance, disability, accidental death, identity protection, and legal services</li><li>
Meru Health mental health and Mercer SmartConnect Medicare programs</li><li>
Livongo Diabetes and High Blood Pressure programs</li><li>
Healthcare Bluebook and RX Savings Solutions programs</li><li>
Hepatitis B (HEPB) and TB vaccinations</li></ul>
<b>Make the right move-submit your resume today</b> . Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account .
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<b>All positions</b> are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
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<b>Flordia applicants</b> - Background screening is required through the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/
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<b>Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. </b>Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.</div>

Medical Equipment Driver & Customer Service

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
As a Customer Service Engineer, you are required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.<br>
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GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.<p>
tex</p><p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><h2 class="jobSectionHeader"><b>
Roles and Responsibilities:</b></h2><ul><li><p>
All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining &amp; generator diagnostics. Able to make Engineering decisions</p></li><li><p>
Broadening knowledge of own technical discipline to execute policy/strategy. Includes support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills</p></li><li><p>
Requires understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area</p></li><li><p>
Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters</p></li><li><p>
Requires good interpersonal skills and to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Required Qualifications:</b></h2><ul><li><p>
B.E in Bio-medical/Electrical/Electronics/Mechanical</p></li><li><p>
The role requires 2+ year of experience in Field Services &amp; Customer Service Management</p></li><li><p>
Extensive knowledge of Cyclotron, Nuclear medicine equipment</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Desired Characteristics:</b></h2><ul><li><p>
Strong oral and written communication skills</p></li><li><p>
Ability to document, plan, market, and execute programs</p></li></ul><p></p><p><b>
Inclusion and Diversity</b></p><p><br>
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p><p></p><p>
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.</p><p></p><p>
Our <b>total rewards</b> are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support</p><p></p><p>
Disclaimer: <i>GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.</i></p><p></p><p>
#LI-ML1</p><p>
#LI-Onsite</p></div>

Customer Service Engineer - Cyclotron

MULTINET PAKISTAN PVT LTD

<p>To Troubleshoot and resolve customer problems on Multinet products and solutions.</p><p>	Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket number for future reference.</p><p>	Must be well&ndash;organized, able to work with minimum supervision, and able to interact professionally with customers.</p><p>	Must have the ability to manage customer expectations, prioritize work while multitasking.</p><p>	Provide technical support on phone for Support/Service requests. Provide phone assistance to our customers on the provision of customer services.</p><p>	Entertain the customer queries and provide direct technical support to the customer base on the operation, troubleshooting, installation of CPE (customer premises equipment) and other products.</p><p>	Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).</p><p>	To document and log all customer contacts/ queries into the support database.</p><p>	Prepare and deliver documentation of problem description and findings to appropriate escalation point. (Example: Log complaints highlight and escalate to concern).</p><p>	Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensuring customer satisfaction.</p><p>	Call handling: log and qualify issues, priorities severity, identify and communicate action plan.</p><p>	Diagnosis: analyze the issue, using sophisticated tools, own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue</p><p>	Solution: communicate the solution to the client and Multinet team and agree on an action plan.</p><p>	Complain ticket assign to different departments.</p><p>Requirements:</p><p>	Technical Degree B.E/B.S in Telecom/Electronics/Computer Science</p><p>	Ability to work under pressure in a fast pace work environment.</p><p>	Ability to solve issues and maintain positive relationships with clients and teams.</p><p>	Ability to effectively manage time, establishes priorities and handles multiple tasks.</p><p>	Ability to get along with others, be punctual, and follow instructions.</p><p>	Ability to follow company policies and procedures.</p><p>Job Types: Full-time, Fresher</p><p>Pay: From Rs55,000.00 per month</p><p>Work Location: In person</p>

Online Technical Support Engineer

NEXT Industries

<p><b>About Next Industries</b></p><p>We are more than an industrial supplier. We are manufacturing, technical, and engineering experts, driven to streamline and provide visibility to the supply chain.</p><p>For three generations, we have worked relentlessly to understand each customer's evolving needs with the aim of reducing costs, mitigating downtime, and reallocating resources to core priorities. We draw on the depth and breadth of our cutting tool, metalworking, machine tool, and MRO inventory &ndash; augmented by inventory management and service platforms &ndash; to maximize operations. And we are defined by the manufacturing experience, technical knowledge, and unparalleled service of our team, whom our customers trust to solve their most difficult problems.</p><p>It&rsquo;s not just what we do, it&rsquo;s who does it. Our people are our most valuable resource. Their passion for innovation, optimization, and solutions &ndash; along with technical knowledge and customer centric attitude &ndash; has allowed us to create lasting relationships with our partners. With an ever-growing geographic footprint and customer base, there are plenty of opportunities to join our team.</p><p><b>Our Philosophy</b></p><p>Our philosophy is built upon understanding each customer's unique needs. This allows our team of manufacturing, technical, and engineering experts to design supply, inventory management, machine tool, and service programs that improve processes, reduce costs, and mitigate downtime while simultaneously evolving with your needs.</p><p><b>Position Overview</b></p><p>The <b>Service Technician Manager</b> is responsible for leading, managing, and optimizing the performance of the field service technician team across all assigned territories. This role owns technician scheduling, service execution, customer satisfaction, parts coordination, and service-related administrative processes, using <b>Salesforce as the primary platform</b> for service case management and dispatching.</p><p>The Service Technician Manager serves as the primary leadership link between technicians, customers, vendors, and internal teams, ensuring service operations are efficient, scalable, and aligned with company standards and customer expectations.</p><p><b>Key Responsibilities</b></p><p><b>Team Leadership &amp; Performance Management</b></p><ul><li>Directly manage and support field service technicians, providing guidance, coaching, and performance feedback.</li><li>Monitor technician workload, productivity, response times, and service quality.</li><li>Conduct regular performance reviews and participate in hiring, onboarding, and training of service technicians.</li><li>Enforce company policies, safety standards, and service procedures.</li><li>Act as the escalation point for complex technical, customer, or scheduling issues.</li></ul><p><b>Scheduling, Dispatch &amp; Workflow Management</b></p><ul><li>Own daily and weekly technician scheduling using Salesforce, ensuring optimal coverage based on skill set, location, and job priority.</li><li>Balance workload across technicians to maximize efficiency and minimize downtime and travel.</li><li>Proactively adjust schedules to accommodate emergencies, breakdowns, parts delays, or customer changes.</li><li>Ensure Salesforce service cases are accurate, complete, and consistently updated by the team.</li></ul><p><b>Parts Coordination &amp; Technical Oversight</b></p><ul><li>Oversee spare parts quoting, ordering, and tracking from vendors.</li><li>Review schematics, machine documentation, and technician input to validate correct parts selection.</li><li>Coordinate parts availability with service scheduling to avoid repeat visits and delays.</li><li>Work closely with vendors and internal departments to resolve parts-related issues.</li></ul><p><b>Customer Relationship Management</b></p><ul><li>Serve as the primary service contact for key customers and escalated service concerns.</li><li>Ensure professional, timely communication with customers regarding service status, delays, and resolutions.</li><li>Drive a customer-first service culture focused on responsiveness and long-term satisfaction.</li><li>Identify recurring customer issues and implement corrective or preventative actions.</li></ul><p><b>Financial, Invoicing &amp; Administrative Oversight</b></p><ul><li>Review and approve service invoices generated from Salesforce cases.</li><li>Ensure accuracy of labor, travel, and parts charges prior to invoicing.</li><li>Monitor service costs, warranty work, and non-billable time.</li><li>Maintain accurate service records, reports, and operational metrics.</li><li>Provide service performance data and insights to senior management.</li></ul><p><b>Qualifications</b></p><ul><li>Experience managing or leading field service technicians or service operations.</li><li>Strong working knowledge of service dispatching, scheduling, and workflow management.</li><li>Proficiency with Salesforce or similar service management systems strongly preferred.</li><li>Ability to read and interpret mechanical and electrical schematics.</li><li>Strong organizational, analytical, and decision-making skills.</li><li>Excellent written and verbal communication skills.</li></ul><p><b>Preferred Experience</b></p><ul><li>Background in CNC machine tools, industrial equipment, or capital machinery service.</li><li>Experience supporting multi-state or regional service teams.</li><li>Prior responsibility for service KPIs, customer satisfaction metrics, or cost control.</li></ul><p><b>Key Competencies &amp; Soft Skills</b></p><ul><li>Leadership and accountability-driven mindset</li><li>Customer-focused with strong escalation management skills</li><li>Detail-oriented with the ability to see operational &ldquo;big picture&rdquo;</li><li>Calm and decisive under pressure</li><li>Strong problem-solving and prioritization abilities</li></ul><p>Pay: $70,000.00 - $80,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>How many years of experience do you have with service KPIs, customer satisfaction metrics, or cost control?</li><li>Do you have experience with Salesforce or similar service management systems?</li><li>Are you able to read and interpret mechanical and electrical schematics?</li></ul><p>Experience:</p><ul><li>CNC machine tools or industrial equipment service: 2 years (Required)</li><li>service technician leadership: 1 year (Required)</li><li>service dispatching, scheduling and workflow management: 1 year (Required)</li></ul><p>Work Location: In person</p>

Service Technician Manager

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