customer service teller

RANGE BANK

<div><p>We are a community bank that has been established since 1887. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.<br>
<br>
Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank&rsquo;s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.<br>
<br>
<b>This position will work primarily from our Negaunee branch.</b></p><p>
Will require working at other offices in the Marquette region. Schedule to include hours between 8:30 a.m. and 5:30 p.m. Monday-Friday and one Saturday morning every 3-4 weeks on a rotation basis.</p><p></p><p><b>
Primary Responsibilities</b></p><ul><li>
Provides excellent customer service in a friendly and professional manner</li><li>
Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.</li><li>
Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.</li><li>
Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request</li><li>
Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary</li><li>
Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance</li><li>
Has the authority and discretion to resolve complex customer issues</li><li>
Adheres to Range Bank policies and procedures</li><li>
Upholds the highest level of confidentiality and cyber security awareness</li></ul><p></p><p><b>
Minimum Requirements</b></p><ul><li>
High School Diploma</li><li>
One year customer service or cash-handling experience</li><li>
Proficient computer skills</li><li>
Ability to identify and resolve/escalate issues</li><li>
Exceptional customer service and communication skills</li><li>
Strong attention to detail</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Prior financial services industry experience</li><li>
Some college education or a degree in a related field</li></ul><p></p><p><b>
Full Time Benefits include:</b></p><ul><li>
Paid time off (2 weeks to start)</li><li>
Volunteer time off (1 day per year)</li><li>
Paid holidays (9.5 days per year)</li><li>
Health insurance through Blue Cross Blue Shield of Michigan</li><li>
Telehealth with $0 copay</li><li>
HSA plan options, including employer contribution</li><li>
Vision</li><li>
Dental</li><li>
401(k) retirement plan with up to 6% match (after 1 year)</li><li>
Short term disability insurance (paid 100% by company)</li><li>
Long term disability insurance (paid 100% by company)</li><li>
Life insurance (paid 100% by company)</li><li>
Voluntary life insurance</li><li>
Employee Assistance Program</li><li>
Employee Stock Purchase Plan</li></ul><p></p><p>
This job description reflects management&rsquo;s assignment of essential functions; and nothing in this herein restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.
</p><p></p><p>WQyiUVXoQp</p></div>

Customer Service Representative (Teller) - Negaunee

<div><p>We are a community bank that has been established since 1887. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.<br>
<br>
Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank&rsquo;s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.<br>
<br>
<b>This position will work primarily from our McClellan branch.</b></p><p>
Will require working at other offices in the Marquette region. Schedule to include hours between 8:30 a.m. and 5:30 p.m. Monday-Friday and one Saturday morning every 3-4 weeks on a rotation basis.</p><p></p><p><b>
Primary Responsibilities</b></p><ul><li>
Provides excellent customer service in a friendly and professional manner</li><li>
Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.</li><li>
Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.</li><li>
Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request</li><li>
Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary</li><li>
Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance</li><li>
Has the authority and discretion to resolve complex customer issues</li><li>
Adheres to Range Bank policies and procedures</li><li>
Upholds the highest level of confidentiality and cyber security awareness</li></ul><p></p><p><b>
Minimum Requirements</b></p><ul><li>
High School Diploma</li><li>
One year customer service or cash-handling experience</li><li>
Proficient computer skills</li><li>
Ability to identify and resolve/escalate issues</li><li>
Exceptional customer service and communication skills</li><li>
Strong attention to detail</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Prior financial services industry experience</li><li>
Some college education or a degree in a related field</li></ul><p></p><p><b>
Full Time Benefits include:</b></p><ul><li>
Paid time off (2 weeks to start)</li><li>
Volunteer time off (1 day per year)</li><li>
Paid holidays (9.5 days per year)</li><li>
Health insurance through Blue Cross Blue Shield of Michigan</li><li>
Telehealth with $0 copay</li><li>
HSA plan options, including employer contribution</li><li>
Vision</li><li>
Dental</li><li>
401(k) retirement plan with up to 6% match (after 1 year)</li><li>
Short term disability insurance (paid 100% by company)</li><li>
Long term disability insurance (paid 100% by company)</li><li>
Life insurance (paid 100% by company)</li><li>
Voluntary life insurance</li><li>
Employee Assistance Program</li><li>
Employee Stock Purchase Plan</li></ul><p></p><p>
This job description reflects management&rsquo;s assignment of essential functions; and nothing in this herein restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.
</p><p></p><p>MElMnceSlA</p></div>

Customer Service Representative (Teller) - Marquette

First Federal Bank

<p>First Federal Bank is looking to welcome a bank teller to our Charlotte office, located in the Historic Charlotte Square. This position is full time, in person. For questions, please contact the Human Resources Department at (615) 446-2822</p><p>MAJOR FUNCTION:</p><p>Performs customer service transactions and makes sales referrals of bank services to support the effective operation of a branch bank.</p><p>PRINCIPAL ACCOUNTABILITIES:</p><p>Cultivates customer service by handling all paying and receiving teller functions and customer requests.</p><p>Contributes to the development of new business by identifying sales opportunities and by taking the necessary steps to sell and cross-sell.</p><p>Minimizes losses to the branch bank by maintaining control over cash in the teller window and balancing cash drawer daily.</p><p>Contributes to the efficient operation of the branch bank by maintaining a minimum of absences and tardy days.</p><p>NATURE AND SCOPE:</p><p>The teller is responsible for providing a high quality of service to customers of First Federal Bank through paying and receiving transactions. In this capacity, the incumbent is responsible for cashing and issuing checks; accepting deposits and payments on loans and bankcards; paying withdrawals from savings accounts and redeeming savings bonds. In addition, the teller supports the efficient operation of the branch by verifying and packaging currency and coin and by accurately balancing the teller window. The teller ensures that losses to the bank are minimized by keeping cash outages and cash differences low.</p><p>Along with providing high quality service to customers, the teller identifies sales opportunities. Here, the incumbent is responsible for keeping informed of current bank products and services, recognizing opportunities to make sales referrals, and taking the necessary steps to refer the sale to the appropriate branch personnel.</p><p>Providing accurate and responsive customer service while also making sales referrals for bank services is a major challenge to this position. The teller is responsible for maintaining the appropriate balance between processing customer transactions quickly and accurately while at the same time getting to know the customers, providing them with a high level of service, and making sales referrals for bank services. Maintaining this balance is the most difficult aspect of the job.</p><p>In order to carry out the specific duties of the position, the teller operates various types of equipment. Included here are calculators, teller machines, currency counters, check writers, encoding machines, and computers. Depending on the branch, the teller should be familiar with the operation of this equipment.</p><p>A final responsibility of the teller is to contribute to the efficient operation of the branch by maintaining an acceptable level of absences and by minimizing tardy days. This is important to ensure that the necessary level of customer service is available at all times.</p><p>MINIMUM QUALIFICATIONS:</p><p>Previous cash handling experience and good math skills.</p><p>High school education or equivalent and previous teller experience.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k) 3% Match</li><li>AD&amp;D insurance</li><li>Bereavement leave</li><li>Dependent care reimbursement</li><li>Disability insurance</li><li>Employee assistance program</li><li>Health savings account</li><li>Opportunities for advancement</li><li>Retirement plan</li><li>Tuition reimbursement</li></ul><p>Work Location: In person</p>

Bank Teller

<p>Are you thinking about beginning your banking career? This is where you start!</p><p>First Federal Bank is looking to welcome a bank teller to our Vanleer office. This is a full time, in person position. For additional questions, please contact the Human Resources Department at (615) 446-2822</p><p>MAJOR FUNCTION:</p><p>Performs customer service transactions and makes sales referrals of bank services to support the effective operation of a branch bank.</p><p>PRINCIPAL ACCOUNTABILITIES:</p><p>Cultivates customer service by handling all paying and receiving teller functions and customer requests.</p><p>Contributes to the development of new business by identifying sales opportunities and by taking the necessary steps to sell and cross-sell.</p><p>Minimizes losses to the branch bank by maintaining control over cash in the teller window and balancing cash drawer daily.</p><p>Contributes to the efficient operation of the branch bank by maintaining a minimum of absences and tardy days.</p><p>NATURE AND SCOPE:</p><p>The teller is responsible for providing a high quality of service to customers of First Federal Bank through paying and receiving transactions. In this capacity, the incumbent is responsible for cashing and issuing checks; accepting deposits and payments on loans and bankcards; paying withdrawals from savings accounts and redeeming savings bonds. In addition, the teller supports the efficient operation of the branch by verifying and packaging currency and coin and by accurately balancing the teller window. The teller ensures that losses to the bank are minimized by keeping cash outages and cash differences low.</p><p>Along with providing high quality service to customers, the teller identifies sales opportunities. Here, the incumbent is responsible for keeping informed of current bank products and services, recognizing opportunities to make sales referrals, and taking the necessary steps to refer the sale to the appropriate branch personnel.</p><p>Providing accurate and responsive customer service while also making sales referrals for bank services is a major challenge to this position. The teller is responsible for maintaining the appropriate balance between processing customer transactions quickly and accurately while at the same time getting to know the customers, providing them with a high level of service, and making sales referrals for bank services. Maintaining this balance is the most difficult aspect of the job.</p><p>In order to carry out the specific duties of the position, the teller operates various types of equipment. Included here are calculators, teller machines, currency counters, check writers, encoding machines, and computers. Depending on the branch, the teller should be familiar with the operation of this equipment.</p><p>A final responsibility of the teller is to contribute to the efficient operation of the branch by maintaining an acceptable level of absences and by minimizing tardy days. This is important to ensure that the necessary level of customer service is available at all times.</p><p>MINIMUM QUALIFICATIONS:</p><p>Previous cash handling experience and good math skills.</p><p>High school education or equivalent and previous teller experience.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Teller

Legacy National Bank

<div>Description:
<p><b>
Position Summary:</b></p><p>
The Part-Time Teller position consists of, but not limited to, paying and receiving functions - which includes balancing and maintaining a cash drawer, processing customer deposits, withdrawals, and loan payments. Must be customer focused, friendly, outgoing, and be able to multitask.
</p><p>This Part-Time Teller position works Monday &ndash; Friday 12noon to 5pm, with rotating Saturdays.</p><p><b>
Major Duties and Accountabilities:</b></p><ul><li>
Takes part in and embraces the Legacy culture and gives outstanding customer service to internal and external customers.</li><li>
Performs teller duties and assists customers with needs while providing excellent customer service.
</li><li>Verifies and balances assigned cash drawer daily while following teller outage policy.</li><li>
Receives and processes customer teller transactions accurately and timely.</li><li>
Basic knowledge of bank products and services.</li><li>
Follow security and compliance procedures daily.</li><li>
Recognizes opportunities to sell additional Bank products to customers and non-customers as transactions are processing and needs are recognized.</li><li>
All other duties as assigned.</li></ul>
Requirements:
<p><b>
Required:</b></p><ul><li>
18 years of age.</li><li>
High school diploma or GED equivalent.</li></ul><p><b>
Preferred:</b></p><ul><li>
Previous banking experience.</li><li>
Previous cash handling experience.</li></ul></div>

Teller Services

Labette Bank

<p><b>Job Title: </b>Full-TimeTeller</p><p><b>Reports To:</b> Head Teller and/or Teller Supervisor</p><p><b>Job Summary and Requirements: </b></p><p>Labette Bank Parsons Branch is looking for a Full-Time Teller to join our team.</p><p>Hours will be Monday thru Friday and some Saturdays 9:00 to 12:00.</p><p>The Teller position is primarily responsible for cross-selling Bank products and services while processing transactions and answering questions from existing and prospective customers. This position is also responsible for performing a wide variety of customer services such as cashing checks and receiving/processing deposits, payments, and withdrawals for individual and business accounts. The Teller should also have strong problem-solving skills while responding to customer concerns in a professional setting. Ideal candidates will have a friendly personality and understand how the bank can best serve the local community.</p><p>Qualified candidates will have the ability to complete basic math calculations, provide excellent customer service, understand banking regulations as they apply to the teller position, and be detail oriented and organized.</p><p>Must have excellent communication skills, customer service, and computer skills required. Must maintain a high degree of discretion and confidentiality.</p><p>An equal employment opportunity / affirmative action. All eligible candidates are invited to apply for position vacancies as appropriate.</p><p>Job Type: Full-time</p><p>Pay: $12.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Profit sharing</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

RENASANT BANK

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.</div><div></div><div><br>
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.</div><div></div><div><b><br>
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER</b></div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><div>An effective Teller is capable of driving a best in class branch experience in three (3) primary areas of responsibility: Service execution, sales execution, and operational excellence.</div><ul><li>
Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.</li><li>
Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation</li><li>
Execute the Renasant Bank service standards in every customer and teammate interaction</li><li>
Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern</li><li>
Maintain service knowledge standards in conjunction with related regulations, policies, and procedures</li><li>
Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures</li><li>
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures</li><li>
Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations</li><li>
Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments</li><li>
May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates</li><li>
Perform other related duties as assigned</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>High school diploma or equivalent required</li><li>
1 year teller experience and/or previous cash handling experience preferred</li><li>
6 months of customer service experience preferred</li><li>
Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction</li><li>
10-Key skills</li><li>
Mathematical skills, including the ability to count cash and coin in a fast paced environment</li><li>
Good interpersonal skills</li><li>
Effective written and verbal communication skills</li><li>
Knowledge of and the ability to learn bank products and solutions</li><li>
Ability to travel for training, other development opportunities, and between branches, as needed</li></ul><div>
For all Senior Tellers:</div><ul><li>
Minimum of 1 year successful teller experience</li><li>
Minimum of 1 year previous back-up Head Teller experience required</li></ul><div></div><div><b><br>
Physical Demands</b></div><div></div><div><br>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.</div><div></div><div><b><br>
Work Environment</b></div><div></div><div><br>
The Bank&rsquo;s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank&rsquo;s employees, customers, and assets.</div><div></div><div><br>
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word &ldquo;May&rdquo;.</div><div></div><div><br>
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.</div><div></div><div><br>
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.</div></div></div></div></div>

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