customer service trainer

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

SHREE R M B FOOD PRODUCT

Job Title: Quality Assurance (QA) &amp; Trainer &ndash; Call CenterReports To: Quality Manager / Operations ManagerJob SummaryWe are seeking a proactive and detail-oriented QA &amp; Trainer to ensure high-quality interactions and drive continuous improvement within our call center team. This role is responsible for monitoring and evaluating agent performance, providing constructive feedback, and conducting training sessions to enhance service delivery, compliance, and customer satisfaction.Key ResponsibilitiesQuality AssuranceMonitor inbound and outbound calls, chats, and emails to assess the quality of customer interactions.Evaluate agent performance based on call handling, communication skills, product knowledge, and adherence to process standards.Document findings and share detailed feedback with agents and supervisors.Identify performance gaps and recommend corrective actions or coaching opportunities.Maintain and update QA scorecards, evaluation sheets, and call calibration processes.Collaborate with Team Leaders and Operations Managers to ensure QA insights are implemented effectively.Track key quality metrics and generate periodic reports.Conduct new hire training for customer service agents, including product/process knowledge, soft skills, and system navigation.Develop and update training materials and e-learning content.Deliver refresher training and performance improvement programs based on QA findings.Work closely with leadership to identify training needs and design learning interventions.Measure training effectiveness through assessments, feedback, and performance metrics.QualificationsBachelor&rsquo;s degree in Business, Communication, or a related field (preferred).2+ years of experience in a call center QA or trainer role (BPO experience is an advantage).Strong knowledge of quality monitoring tools and performance metrics.Experience in designing and conducting effective training sessions.Excellent communication, presentation, and coaching skills.Analytical mindset with the ability to interpret data and identify trends.Proficiency in MS Office (Excel, PowerPoint) and CRM/call monitoring tools.Key CompetenciesAttention to detail and strong observation skills.Empathy and ability to deliver constructive feedback positively.Strong time management and organizational skills.Team-oriented with a passion for employee development.Adaptability in a fast-paced and evolving environment.Performance IndicatorsQA scores and accuracy rate.Agent performance improvement post-training.Training effectiveness and completion rates.Consistency in calibration with QA and Operations leadership.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Quality Assurance (QA) & Trainer – Call Center

Stewart Pakistan Private Limited

<div>
 
 
 Job Summary
 
 
 
 Deliver specialized training programs focused on operational excellence, communication skills, and performance development within a call center environment. Trainers will work closely with internal and external teams to ensure that all training initiatives are relevant, impactful, and aligned with business goals.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design and deliver customized training programs for call center operations, including product knowledge, customer service, and soft skills.
 </li>
 <li>
 Conduct thorough training needs assessments to identify performance gaps and skill enhancement opportunities.
 </li>
 <li>
 Facilitate engaging in-person and virtual training sessions for new hires and existing employees.
 </li>
 <li>
 Evaluate training effectiveness using feedback, assessments, and performance data; recommend improvements where needed.
 </li>
 <li>
 Collaborate with stakeholders and team leaders to ensure training content supports operational goals and customer satisfaction metrics.
 </li>
 <li>
 Stay up to date with industry trends, customer service best practices, and emerging training technologies.
 </li>
 </ul>
 
 
 Experience &amp; Requirements
 
 
 <ul>
 <li>
 
 Experience:
 
 3 to 6 years as a trainer, with at least
 
 2 years of experience in a call center or BPO environment
 
 (preferably in customer service, sales, or operations training).
 </li>
 <li>
 
 Shift:
 
 Must be available to work from
 
 3:00 PM to 12:00 AM (IST)
 
 .
 </li>
 <li>
 Strong facilitation, coaching, and communication skills.
 </li>
 <li>
 Proven ability to manage end-to-end training processes and evaluate learning outcomes.
 </li>
 <li>
 Experience with Learning Management Systems (LMS) and virtual training tools (e.g., MS Teams, Zoom, WebEx).
 </li>
 <li>
 Ability to adapt content and style to diverse learning audiences
 </li>
 </ul>
</div>

Training Coordinator

Cvent

<div>
 
 Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services - online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities - have positioned us as a major player in the estimated $565 billion global meetings and events industry.
 
 
 
 
 
 The Client Trainer for Passkey will be responsible for delivering high-quality training and education to Cvent&rsquo;s clients on the Passkey product suite. This role involves designing, developing, and delivering instructor-led and virtual training sessions to ensure clients are proficient in using Passkey solutions effectively. The trainer will collaborate closely with internal stakeholders, including Product Development and Client Services teams, to ensure the training content is accurate, up-to-date, and aligned with client needs.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Deliver instructor-led and web-based training sessions to clients on Cvent Passkey, ensuring clarity, engagement, and effective knowledge transfer.
 </li>
 <li>
 Conduct needs assessments and front-end analysis to identify client training requirements and performance gaps related to Passkey.
 </li>
 <li>
 Develop and maintain comprehensive training materials, including instructor guides, presentations, and e-learning content tailored to client audiences.
 </li>
 <li>
 Serve as a subject matter expert (SME) on Passkey, staying current with product updates, features, and best practices.
 </li>
 <li>
 Collaborate with Product Development and Client Services teams to communicate client feedback and requests for new features or training improvements.
 </li>
 <li>
 Manage scheduling and logistics for client training sessions, ensuring timely delivery and adherence to service level agreements (SLAs).
 </li>
 <li>
 Support ad-hoc training requests and provide ongoing client support to enhance product adoption and customer success.
 </li>
 <li>
 Promote the value of training programs and serve as a trusted advisor to clients, building strong relationships and brand awareness for the Learning &amp; Development team.
 </li>
 <li>
 Participate in continuous improvement initiatives to enhance training delivery methods, including leveraging digital learning tools and AI where applicable.
 </li>
 </ul>
 
 
 
 
 
 Candidate Requirements/Qualifications
 
 
 
 
 
 <ul>
 <li>
 Graduate or have a master&rsquo;s degree in any field
 </li>
 <li>
 Proven experience in client-facing training roles, preferably in technology or SaaS product environments.
 </li>
 <li>
 Prior knowledge of Event and Hospitality Management industry is highly desirable.
 </li>
 <li>
 Experience in customer success roles for onboarding clients in product training shall be considered
 </li>
 <li>
 Excellent presentation, communication, and interpersonal skills.
 </li>
 <li>
 Must have experience in designing, developing, and delivering training material, developing a training strategy.
 </li>
 <li>
 Proficiency with training technologies and learning management systems (LMS).
 </li>
 <li>
 Ability to analyze client needs and translate them into effective training solutions.
 </li>
 <li>
 Comfortable delivering training in both virtual and in-person formats.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple training sessions and priorities.
 </li>
 <li>
 Passion for learning and development, with a commitment to helping clients succeed.
 </li>
 </ul>
 
 
</div>

Client Trainer

DSI Systems Inc.

<div>DSI, an authorized AT&amp;T Representative partner, has an immediate career opportunity for an AT&amp;T Contact Center Trainer for Small Business training efforts.
Before you apply, please read the following questions, and ask yourself if they are describing you:<ul>
<li>Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?</li>
<li>Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?</li>
<li>Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?
</li></ul>If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team! 
 
Travel: 30 &ndash; 50% national and international travel as required for business needs
 
Office requirement: This role will report to our office in Richardson, Texas
About DSI
Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions&mdash;all designed to drive growth and operational efficiency.
At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets&mdash;including mobility, broadband, video, commercial, residential, Lodging &amp; Institutions, and Multi-Dwelling Units&mdash;empowering our sales partners to uncover new opportunities and maximize their potential.
The qualified candidate will be able to:<ul>
<li>Identify and deliver on the agent training needs through constant immersion in the contact center</li>
<li>Develop and deliver energetic and engaging training, meetings, and huddles</li>
<li>Tackle mastery of knowledge of ever-changing offers, products, and services, as well as unique and complex call center system, ticketing, and order entry systems and processes</li>
<li>Have a thorough understanding and knowledge of call center environments and culture and be able to &ldquo;talk the talk&rdquo; by not just teaching, but by being able to demonstrate on a live call what good customer service sounds like</li>
</ul>Responsibilities<ul><li>
Handle in-bound sales support calls along with agents from various retail locations, listening to, understanding, and providing need-based sales solutions for store associates and their customers.</li></ul><ul>
<li>Track customer inquiries and resolutions, logging calls with various dialer and ticketing software platforms</li>
<li>Handle inbound call volume along with agents, demonstrating proper soft skills to ensure a high level of customer support and customer satisfaction</li>
<li>Responsible for the day-to-day management of the agent-facing learning library of materials, identifying gaps in the library and moving quickly to update</li>
<li>Provide up-to-the-minute communication of changes in offers and updates in processes to stakeholders, i.e., training team, agents, team leaders, and supervisors</li>
<li>Through immersive experience, trainers will provide on-site training and agent education, including, but not limited to, group training, side-by-side instruction and coaching for agents, team leaders, and supervisors</li>
<li>Work in close contact with the Lead Trainer to ensure timely and appropriate training material development and roll-out</li>
<li>Being immersed in the environment and working side-by-side with agents to intimately know, understand, and train to varying situations to all stakeholders</li>
<li>Become subject matter expert and proactively own opportunities for improvement and training.
</li><li>Keep current on processes, systems, and issues to troubleshoot and problem solve</li>
<li>Continuously educating agents on AT&amp;T-related product and service training in a dynamic, energetic, personable, engaging fashion</li>
<li>Player/trainer who will take inbound calls, create tickets alongside agents after extensive research to resolve customer issues</li>
<li>Help build, update, and maintain sales &amp; training presentations (PowerPoint, videos, etc.), job aids, and reference materials for learning optimization across all assigned platforms and audiences &ndash; with primary focus on AT&amp;T products and services</li>
<li>Ability to gain insight and formulate patterns to bring a unified training message throughout our programs</li>
</ul>Requirements<ul><li>
Clear, dynamic, &amp; precise communication skills to all levels of employees, from entry-level agents to leadership, both inside and outside our organization</li></ul><ul>
<li>Minimum 2 years&rsquo; telecommunications call center experience</li>
<li>Minimum 2 years of presentation and training in curriculum development</li>
<li>Proficiency in many forms of audience-driven content creation, design, and delivery, especially Microsoft&rsquo;s PowerPoint, with a detailed eye towards designing and delivering slides</li>
<li>Deliver clear, engaging, aesthetically formatted, and PowerPoint content with quickness and ease</li>
<li>Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, WebEx, MS Teams), and A/V setup and troubleshooting skills (projector setup, TV and audio systems, etc.)</li>
<li>Ability to manage multiple deadlines for all partners, internal and external</li>
<li>QA and/or QA leadership experience</li>
<li>Trello competency</li>
<li>Minimum 2 years&rsquo; telecommunications call center experience</li>
<li>Minimum 2 years of presentation and training in curriculum development</li>
</ul>Benefits<ul>
<li>Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment &ndash; no extended waiting period!</li>
<li>401k Plan with employer matching
</li><li>Paid vacation, personal/sick days, and bereavement time</li>
<li>Employee Profit Sharing Program</li>
<li>50% AT&amp;T wireless discount</li>
<li>Paid training</li>
<li>Advancement opportunities, we prefer to promote from within!</li></ul></div>

AT&T Small Business Training Specialist

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.
 
Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
 
As Training Facilitator, You Will…
 <ul>
<li>Provide training to new and existing employees</li>
<li>Develop and deliver training plans and curriculum to classes of up to 25 people</li>
<li>Develop and utilize a variety of creative teaching techniques</li>
<li>Develops and administers knowledge assessment testing</li>
<li>Assist with QA monitoring, feedback and coaching</li>
<li>Maintain up-to-date reporting on training progress, effectiveness and improvements</li>
<li>Stay informed of current client products and services</li>
<li>Interact with partners, ensuring they understand the training environment, successes and opportunities for development</li>
<li>Manage new Trainers and Training Facilitators</li>
<li>International Travel is Required</li>
</ul>
As Training Facilitator, You Have…
 
<ul>
<li>BS/BA in Education or Business Administration or equivalent work experience preferred</li>
<li>Knowledge of adult learning principles and the ability to implement these principles into a training curriculum</li>
<li>3+ years previous contact center experience preferred</li>
<li>Experience in customer service training</li>
<li>Experience in coaching and mentoring</li>
<li>Knowledge of existing and emerging training methods and tools</li>
<li>Knowledge of call center systems, ACD/IVR and performance statistics</li>
<li>Strong verbal and written communication skills, including presentation skills</li>
<li>Strong analytical and problem solving skills</li>
<li>Ability to build rapport with clients and interact with team members at various position levels</li>
<li>Ability to multitask effectively and work in a fast paced environment</li>
<li>Ability to develop employees through positive motivation</li>
<li>Ability to adapt to change and innovation</li>
<li>Ability to potentially travel</li>
<li>Skills in MS Office programs (Word, Excel and PowerPoint)</li>
<li>Valid travel documents for international travel</li>
</ul>

Training Facilitator

Confidential Company

Job Summary We are looking for an experienced trainer with 5–10 years of experience in car rentals, automotive, or customer-facing industries. The role requires the ability to design effective training content and deliver impactful sessions to enhance product knowledge, strengthen sales skills, and prepare teams for success in both in-person and phone interactions. A key part of the role will involve traveling to outlets and kiosks across the UAE to assess performance and provide tailored training. Key Responsibilities<ul><li>Design and deliver training programs to enhance sales and customer service performance.</li><li> Develop and update training materials (manuals, role-plays, e-learning modules, quick-reference guides).</li><li> Coach staff on customer engagement, up selling, cross-selling, objection handling, multilingual interactions, and product knowledge.</li><li>Collaborate with managers and QA teams to analyze performance data and refine training solutions.</li><li>Train staff on rental software and CRM systems to improve operational efficiency.</li><li>Stay updated on industry trends, competitor offerings, and vehicle technologies.</li><li>Ensure training reflects company policies, UAE regulations, and safety standards.</li><li>Travel across the UAE (10–15% of the time) for on-site coaching and performance reviews.</li></ul> Qualifications<ul><li>5–10 years of training experience, preferably in car rental, automotive, or customer-facing industries.</li><li>Strong facilitation, communication, and presentation skills.</li><li>Proven ability to create training content from scratch.</li><li>Analytical mindset to interpret performance data and drive results.</li><li>Willingness to travel across the UAE (15–25%).</li><li>Familiarity with rental software, CRM, or LMS is an advantage.</li><li>Fluency in English; Arabic, Hindi, or other languages are a plus.</li></ul>

Training Lead - Sales & Customer service

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