customer service trainer

Cloud Rexpo Pvt. Ltd.

<p><b>Corporate Trainer</b></p><p>We are looking for a highly skilled <b>Corporate Trainer</b> who can deliver impactful and engaging training sessions for our teams including <b>Virtual Assistants, Business Development Executives, Sales Agents, and Customer Support Representatives.</b></p><p>The ideal candidate will be responsible for designing and delivering structured training programs focused on <b>English communication, American accent training, sales techniques, and customer service excellence.</b> The role also requires conducting <b>team building activities and soft skills development programs</b> to enhance collaboration, confidence, and overall workplace performance.</p><p><b>Key Responsibilities</b></p><ul><li>Deliver professional <b>team training sessions</b> on English conversation, American accent, sales skills, and customer service</li><li>Conduct <b>team building activities and soft skills training</b> to improve communication, collaboration, and workplace culture</li><li>Train and coach <b>sales agents, BDEs, VAs, and customer support teams</b></li><li>Design and develop <b>training materials, modules, and evaluation methods</b></li><li>Conduct <b>corporate training workshops</b> for professional development</li><li>Evaluate trainee performance and provide coaching and feedback</li><li>Identify training needs and implement programs to improve team productivity and performance</li></ul><p><b>Training Content and Development </b></p><ul><li>Design and create <b>effective and engaging training content, presentations, and learning materials</b></li><li>Conduct <b>Training Need Analysis (TNA)</b> to identify skill gaps and training requirements</li><li>Develop structured <b>training programs, modules, and learning frameworks</b></li><li>Implement <b>training evaluation methods</b> to measure learning outcomes</li><li>Assess and measure <b>training effectiveness</b> and continuously improve training programs based on feedback and performance results</li></ul><p><b>Required Qualifications</b></p><ul><li><b>Master&rsquo;s degree in Linguistics or MBA in Marketing</b></li><li><b>Certified Trainer or relevant professional training certification preferred</b></li><li>Minimum 5 years of experience as a professional trainer</li><li><b>Strong expertise in American Accent Training and English Communication Coaching</b></li><li><b>Experience training large groups of sales agents and customer support representatives</b></li><li><b>Excellent presentation, facilitation, and interpersonal skills</b></li><li><b>Ability to create engaging training environments and motivate teamsIdeal Candidate</b></li></ul><p>An energetic and confident trainer with proven experience <b>delivering team training programs as well as team building and soft skills development workshops</b> in a corporate or sales driven environment.</p><p><b>Salary &amp; Benefits</b></p><ul><li>Competitive salary and fringe benefits.</li><li>Paid Time off</li><li>Professional Development</li><li>Career Advancement</li><li>Team Building Activities</li><li>Innovative Work Environment</li><li>Work-Life Balance</li><li>Company trips</li><li>Wellness Programs</li><li>Performance based promotion</li></ul><p><b>Office Hours: </b>08:00 PM to 05:00 AM (Monday to Friday)</p><p><b>Office Location: </b>Bahria Town Phase-7, Rawalpindi.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Please list the major corporate training programs you have delivered?</li><li>What is your current/last drawn salary?</li><li>What is your expected salary?</li><li>Please specify your notice period in days (If any)?</li></ul><p>Education:</p><ul><li>Master's (Preferred)</li></ul><p>Experience:</p><ul><li>corporate training: 5 years (Preferred)</li></ul><p>Language:</p><ul><li>English fluently  (Preferred)</li></ul><p>Location:</p><ul><li>Rawalpindi (Preferred)</li></ul><p>Work Location: In person</p>

Corporate Trainer

Your Cloud Campus

<p><b>Corporate Trainer</b></p><p>We are looking for a highly skilled <b>Corporate Trainer</b> who can deliver impactful and engaging training sessions for our teams including <b>Virtual Assistants, Business Development Executives, Sales Agents, and Customer Support Representatives.</b></p><p>The ideal candidate will be responsible for designing and delivering structured training programs focused on <b>English communication, American accent training, sales techniques, and customer service excellence.</b> The role also requires conducting <b>team building activities and soft skills development programs</b> to enhance collaboration, confidence, and overall workplace performance.</p><p><b>Key Responsibilities</b></p><ul><li>Deliver professional <b>team training sessions</b> on English conversation, American accent, sales skills, and customer service</li><li>Conduct <b>team building activities and soft skills training</b> to improve communication, collaboration, and workplace culture</li><li>Train and coach <b>sales agents, BDEs, VAs, and customer support teams</b></li><li>Design and develop <b>training materials, modules, and evaluation methods</b></li><li>Conduct <b>corporate training workshops</b> for professional development</li><li>Evaluate trainee performance and provide coaching and feedback</li><li>Identify training needs and implement programs to improve team productivity and performance</li></ul><p><b>Training Content &amp; Development</b></p><ul><li>Design and create <b>effective and engaging training content, presentations, and learning materials</b></li><li>Conduct <b>Training Need Analysis (TNA)</b> to identify skill gaps and training requirements</li><li>Develop structured <b>training programs, modules, and learning frameworks</b></li><li>Implement <b>training evaluation methods</b> to measure learning outcomes</li><li>Assess and measure <b>training effectiveness</b> and continuously improve training programs based on feedback and performance results</li></ul><p><b>Required Qualifications</b></p><ul><li><b>Master&rsquo;s degree in Linguistics or MBA in Marketing</b></li><li><b>Certified Trainer or relevant professional training certification preferred</b></li></ul><p><b>&bull; Minimum 5 years of experience as a professional trainer</b></p><ul><li>Strong expertise in <b>American Accent Training and English Communication Coaching</b></li><li>Experience training <b>large groups of sales agents and customer support representatives</b></li><li>Excellent <b>presentation, facilitation, and interpersonal skills</b></li><li>Ability to create engaging training environments and motivate teams</li></ul><p><b>Ideal Candidate</b></p><p>An energetic and confident trainer with proven experience <b>delivering team training programs as well as team building and soft skills development workshops</b> in a corporate or sales driven environment.</p><p><b>Salary &amp; Benefits</b></p><ul><li>Competitive salary and fringe benefits.</li><li>Paid Time off</li><li>Professional Development</li><li>Career Advancement</li><li>Team Building Activities</li><li>Innovative Work Environment</li><li>Work-Life Balance</li><li>Company trips</li><li>Wellness Programs</li><li>Performance based promotion</li></ul><p><b>Office Hours: </b>08:00 PM to 05:00 AM (Monday to Friday)</p><p><b>Office Location: </b>Bahria Town Phase-7, Rawalpindi.</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>What is your current/last drawn salary?</li><li>What is your expected salary?</li><li>Please specify your notice period in days (If any)?</li><li>Please list the major corporate training programs you have delivered?</li></ul><p>Education:</p><ul><li>Master's (Preferred)</li></ul><p>Experience:</p><ul><li>corporate training: 5 years (Preferred)</li></ul><p>Language:</p><ul><li>English fluently (Preferred)</li></ul><p>Location:</p><ul><li>Rawalpindi (Preferred)</li></ul><p>Work Location: In person</p>

Corporate Trianeer

Milsoft Utility Solutions, inc.

<div><p><b>OMS / FIELDSYTE / IVR TRAINER</b></p><p></p><p><br>
Department : Training</p>
<p>
Reports to : Training Team Lead/VP of Customer Service and Support</p>
<p>
Location : Remote/In office</p>
<p>
Classification : Salary/Exempt/Full-time</p><p></p><p><b><br>
JOB SUMMARY</b></p><p></p><p><br>
The Product Trainer is responsible for all onsite and/or virtual training associated with Milsoft&rsquo;s product lines. Knowledge of and the ability to train on other Milsoft applications are also required. This position will require <b>extensive</b> travel.</p><br>
<p></p>
<p><b>
ESSENTIAL FUNCTIONS</b></p><p></p><div><br>
<ul><li>
Plans and delivers training courses on-site, regionally, and via webinar as necessary and at the direction of the Training Team Lead</li></ul>
<ul><li>Assesses relevant training needs for customers, in consultation with the Training Team Lead and other departmental heads, including necessary assessment methods and measurement systems</li></ul>
<ul><li>In conjunction with the Training Team Lead, the Product Trainer will create a functional curriculum and will schedule trainings</li></ul>
<ul><li>Assists appropriate company staff with the organization and scheduling of training venues, logistics, transportation, and accommodations in order to achieve efficient training attendance and delivery, including equipment and materials</li></ul>
<ul><li>Ensures that all training activities and materials are relevant and current</li></ul>
<ul><li>Develops and maintains self-knowledge in the relevant field at all times</li></ul>
<ul><li><b>MUST be available to travel extensively</b></li></ul>
<ul><li>Maintains regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures</li></ul>
<ul><li>Upholds, safeguards, and promotes Milsoft&rsquo;s values and philosophy relating particularly to ethics, integrity, and corporate responsibility</li></ul>
<ul><li>Any other duties that may be necessary or assigned from time to time; such duties do not normally change the level of the job</li></ul></div><br>
<p></p>
<p><b>
QUALIFICATIONS</b></p><p></p><div><br>
<ul><li>
Excellent presentation, interpersonal, team, and communication skills are vital</li></ul>
<ul><li>Must be proficient in understanding Milsoft&rsquo;s software applications and deployment requirements, and must demonstrate a high capability to communicate that knowledge to others</li></ul>
<ul><li>Proficient in Google Suite and MS Office products</li></ul>
<ul><li>Bachelor&rsquo;s degree preferred with a minimum of three years in roles associated with training, curriculum development, product deployment, and/or relating to the technical field(s)</li></ul>
<ul><li>Exceptional dedication to detail with high emphasis on goal achievement</li></ul></div></div>

Outage Management System (OMS) / FieldSyte / Interactive Voice Response (IVR) Trainer

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.</p><p>
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated <b>ServiceNow Organizational Change Management (OCM) Specialist / Trainer </b>for a Full-Time<b> </b>position.</p><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
The ServiceNow OCM Specialist / Trainer will lead<b> </b>organizational change management, user adoption, and training efforts for the implementation and rollout of the ServiceNow platform. This role ensures that business users, IT staff, and stakeholders successfully transition from legacy systems (e.g., CA Service Desk) to ServiceNow through structured change strategies, communication plans, and training programs.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h3 class="jobSectionHeader"><b>
Organizational Change Management (OCM)</b></h3><ul><li>
Develop and execute a comprehensive OCM strategy and plan</li><li>
Conduct stakeholder analysis and impact assessments</li><li>
Define and manage change readiness activities</li><li>
Identify and mitigate resistance to change</li><li>
Establish change champions network</li></ul><h3 class="jobSectionHeader"><b>
Training &amp; Enablement</b></h3><ul><li>
Design and deliver end-user and admin training programs</li><li>
Develop training materials (guides, videos, job aids, SOPs)</li><li>
Conduct live and virtual training sessions</li><li>
Support train-the-trainer programs</li><li>
Ensure role-based training across ITSM, ITAM, CMDB, and Service Portal</li></ul><h3 class="jobSectionHeader"><b>
Communications</b></h3><ul><li>
Develop and execute a communication strategy</li><li>
Create email campaigns, newsletters, and announcements</li><li>
Coordinate with leadership to drive adoption messaging</li></ul><h3 class="jobSectionHeader"><b>
Adoption &amp; Metrics</b></h3><ul><li>
Define and track adoption KPIs<ul><li>
User engagement</li><li>
Portal usage</li><li>
Ticket resolution improvements</li></ul></li><li>
Conduct post-implementation user feedback sessions</li></ul><h3 class="jobSectionHeader"><b>
Collaboration</b></h3><ul><li>
Work closely with:<ul><li>
Program Manager</li><li>
ServiceNow Architects &amp; Developers</li><li>
Business Analysts</li><li>
Service Desk leadership</li></ul></li></ul><h3 class="jobSectionHeader"><b>
Minimum Qualifications</b></h3><ul><li>
Bachelor&rsquo;s degree (Business, IT, HR, Communications, or related)</li><li>
5&ndash;8+ years in OCM, training, or transformation programs</li><li>
Experience with ServiceNow implementations or ITSM platforms</li><li>
Experience with large enterprise or government environments</li><li>
Strong communication and facilitation skills</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Preferred Qualifications</b></h3><ul><li>
Certification in OCM frameworks (e.g., Prosci, ADKAR)</li><li>
ServiceNow exposure (ITSM, Portal, CMDB)</li>
Experience with tool migration (e.g., CA Service Desk<li> ServiceNow)</li><li>
Familiarity with ITIL framework</li></ul><p></p><p><b><br>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile</b>:</p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.<b> </b><b>Learn More</b></p><p>
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b><b> </b>about our Benefits and Culture!</p><p>
#NAI #DICE</p></div></div><p></p>

ServiceNow Organizational Change Management (OCM) Specialist / Trainer

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><b>Job Description &ndash; Communications Coach</b></div><br>
<div></div>
<div>
Job Summary</div><br>
<div></div>
<div>
 A <b>Communications Coach</b> (also known as <b>Foundation Skills Trainer</b>) welcomes new hires to the company, orients them on the company&rsquo;s policies and code of conduct, and prepares agents with the basic skills needed for the role of a customer service representative through a 4-day language and culture training program.</div><br>
<div></div>
<div>
Job Responsibilities</div><br>
<div>
</div> <div><b>Training Facilitation</b></div><br>
<div></div>
<ul>
<li>Facilitates New Employee Orientation</li>
<li>Facilitates language and culture training
<ul><li>Pronunciation</li>
<li>Grammar and Vocabulary</li>
<li>Discourse Competency</li>
<li>Interactive Fluency</li>
<li>US Culture and Customer Behavior</li>
</ul></li><li>Ensures all trainees complete required Foundever courses</li>
<li>Coordinates schedule of orientation with guest HR speakers
</li><li>Conducts coaching on language opportunities, targeting KPI improvement, as needed</li>
<li>Coordinates with Quality and Operations for necessary communications coaching</li>
</ul><ul><li>Conducts workshops for Operations Leaders (Team Leads and Coaches)
</li><li>Creates and updates training or coaching materials, as needed</li>
</ul><ul><li>Creates and training or coaching timeline for new materials</li></ul><br>
<div></div>
<div>
 <b>Trainee Management</b></div><br>
<div></div>
<ul>
<li>Evaluates trainees&rsquo; communication skills (i.e. pronunciation, grammar, comprehension, probing)</li>
<li>Provides immediate feedback and reinforcement on language opportunities</li>
<li>Observes trainee&rsquo;s classroom behavior, documents necessary callouts</li></ul><br>
<div></div>
<div>
 Administrative Tasks</div><br>
<div></div>
<ul>
<li>Sends NEO EOD Report
<ul><li>Files ticket for badge printing</li>
</ul></li><li>Sends Daily FST EOD Report</li>
<li>Sends BOFO Report</li>
<li>Sends NEO Invite</li>
<li>Uploads Schedule of trainees</li>
<li>Keeps track of availability of Foundever credentials</li></ul><br>
<div></div>
<div><b>
Qualifications</b></div><br>
<div></div>
<ul>
<li>Participates in training-related professional development</li>
<li>Attends meetings with the training team</li>
</ul><div><div><div><div>About Us</div>
</div></div><div></div><div><div><div>Job Summary</div>
</div></div><div></div><div><div><div>Primary Job Responsibilities</div>
</div></div><div></div><div><div><div>Skills/Knowledge/Abilities</div>
</div></div><div><div><div>Education</div>
</div></div><div></div><div><div><div>Experience Target</div>
</div></div><div><div><div>Specialized Certifications</div></div></div></div></div></div></div></div></div><div></div>

Culture Coach

Zones IT Solutions

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Company Overview:
 <br/>
 <br/>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 As a CSP Trainer in the Pakistan Sales Enablement team, you will be at the forefront of driving digital transformation by equipping Sales Leaders with the skills, tools, and insights needed to effectively lead their Account Executives (AEs) toward CSP (Cloud Solution Provider) success. You&rsquo;ll own the development and execution of comprehensive training plans aligned with organizational goals and CSP-related WIGs (Wildly Important Goals). This role is instrumental in accelerating CSP ramp-up, enhancing performance, and ensuring sales leaders are empowered to coach their teams to CSP excellence.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do As The CSP Trainer
  <br/>
  <br/>
 </strong>
 Employees employed in the role of New Hire Sales Trainer shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making
 <br/>
 <br/>
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 <br/>
 <br/>
 <ul>
  <li>
   Design &amp; Deliver CSP Enablement: Deliver engaging, high-impact enablement sessions for Sales Leadership focused on CSP fundamentals, transitions (legacy to NCE), positioning, and closing strategies.
  </li>
  <li>
   Customize Training for Learning Needs: Tailor training content for both new and tenured AEs to address different stages of the CSP lifecycle&mdash;from client need identification to final conversion and renewal strategies.
  </li>
  <li>
   Measure &amp; Optimize Training Impact: Use performance metrics, reporting dashboards, and pipeline progress to inspect results, identify learning gaps, and take immediate action for improvement.
  </li>
  <li>
   Evangelize Successes: Promote top performance and best practices through recognition, competitions, and success stories to foster a culture of learning and excellence.
  </li>
  <li>
   Collaborate for Strategic Alignment: Partner with Sales Leadership to ensure training initiatives are aligned with sales objectives and messaging remains consistent across teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Will You Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors /master&rsquo;s in computer science, Data Science, Sales and Marketing, Information Technology or Business Administration and Education or Training and Development (if combined with relevant sales/tech experience)
  </li>
  <li>
   Proven experience in delivering effective sales enablement and product training, especially in a B2B technology or cloud-focused environment.
  </li>
  <li>
   Understanding of Microsoft CSP models including Legacy, NCE, and transitioning approaches.
  </li>
  <li>
   Strong analytical mindset to evaluate pipeline performance and training outcomes.
  </li>
  <li>
   Ability to create engaging content and deliver it across multiple learning formats (virtual workshops, 1:1 session, team enablement).
  </li>
  <li>
   Excellent stakeholder management and communication skills to engage sales leaders at multiple levels.
  </li>
  <li>
   A proactive, ownership-driven attitude with the ability to work independently and as part of a fast-paced team.
  </li>
  <li>
   Experience with learning measurement tools and CRM reporting (e.g., Salesforce) preferred.
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 <br/>
 <br/>
 Shift Timings: 9:00 P.M to 6:00 A.M (Pk time)
</div>


New Hire CSP Trainer

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10000 customer service trainer jobs Near Me

Corporate Trainer

Corporate Trainer

Corporate Trianeer

Outage Management System (OMS) / FieldSyte / Interactive Voice Response (IVR) Trainer

ServiceNow Organizational Change Management (OCM) Specialist / Trainer

Culture Coach

New Hire CSP Trainer