customer service trainer

IGT Solutions

<div>
 
 
 Job Title: Trainer (Customer Service / Contact Center)
 
 
 
 
 Location:
 
 Maadi, Cairo
 
 
 
 Company:
 
 IGT Solutions
 
 
 
 Experience Required:
 
 Minimum 1 year
 
 
 
 Language Requirement:
 
 English Level C1 (Advanced)
 
 
 
 Job Summary
 
 
 
 IGT Solutions is looking for a dynamic and engaging Trainer
 
 with travel &amp; Airlines Experience
 
 to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver onboarding training sessions for new hires (product, process, and communication skills).
 </li>
 <li>
 Conduct refresher trainings and upskilling sessions for existing employees.
 </li>
 <li>
 Develop and update training materials, manuals, and presentations.
 </li>
 <li>
 Assess trainee performance through evaluations, quizzes, and role-plays.
 </li>
 <li>
 Provide constructive feedback and coaching to improve performance.
 </li>
 <li>
 Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
 </li>
 <li>
 Collaborate with Operations, Quality, and HR teams to identify training needs.
 </li>
 <li>
 Support employees during nesting and early production stages.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 as a Trainer
 
 in Travel or Airlines LOB
 
 in a contact center or customer service environment.
 </li>
 <li>
 
 English proficiency at C1 level
 
 (spoken and written).
 </li>
 <li>
 Strong presentation and facilitation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to simplify complex information and engage different learning styles.
 </li>
 <li>
 Good knowledge of training methodologies and adult learning principles.
 </li>
 <li>
 Proficiency in MS Office (especially PowerPoint and Excel).
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in multinational or BPO environments.
 </li>
 <li>
 Familiarity with quality standards and KPIs in customer service.
 </li>
 <li>
 Basic coaching and mentoring skills.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Rotational shifts (if applicable).
 </li>
 <li>
 Onsite role in Maadi.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Dynamic and supportive work environment.
 </li>
 </ul>
 
 
</div>

BPO Trainer

Milsoft Utility Solutions, inc.

<div>OMS / FIELDSYTE / IVR TRAINER 
Department : Training

Reports to : Training Team Lead/VP of Customer Service and Support

Location : Remote/In office

Classification : Salary/Exempt/Full-time 
JOB SUMMARY 
The Product Trainer is responsible for all onsite and/or virtual training associated with Milsoft&rsquo;s product lines. Knowledge of and the ability to train on other Milsoft applications are also required. This position will require extensive travel. 


ESSENTIAL FUNCTIONS<div> 
<ul><li>
Plans and delivers training courses on-site, regionally, and via webinar as necessary and at the direction of the Training Team Lead</li></ul>
<ul><li>Assesses relevant training needs for customers, in consultation with the Training Team Lead and other departmental heads, including necessary assessment methods and measurement systems</li></ul>
<ul><li>In conjunction with the Training Team Lead, the Product Trainer will create a functional curriculum and will schedule trainings</li></ul>
<ul><li>Assists appropriate company staff with the organization and scheduling of training venues, logistics, transportation, and accommodations in order to achieve efficient training attendance and delivery, including equipment and materials</li></ul>
<ul><li>Ensures that all training activities and materials are relevant and current</li></ul>
<ul><li>Develops and maintains self-knowledge in the relevant field at all times</li></ul>
<ul><li>MUST be available to travel extensively</li></ul>
<ul><li>Maintains regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures</li></ul>
<ul><li>Upholds, safeguards, and promotes Milsoft&rsquo;s values and philosophy relating particularly to ethics, integrity, and corporate responsibility</li></ul>
<ul><li>Any other duties that may be necessary or assigned from time to time; such duties do not normally change the level of the job</li></ul></div> 


QUALIFICATIONS<div> 
<ul><li>
Excellent presentation, interpersonal, team, and communication skills are vital</li></ul>
<ul><li>Must be proficient in understanding Milsoft&rsquo;s software applications and deployment requirements, and must demonstrate a high capability to communicate that knowledge to others</li></ul>
<ul><li>Proficient in Google Suite and MS Office products</li></ul>
<ul><li>Bachelor&rsquo;s degree preferred with a minimum of three years in roles associated with training, curriculum development, product deployment, and/or relating to the technical field(s)</li></ul>
<ul><li>Exceptional dedication to detail with high emphasis on goal achievement</li></ul></div></div>

Outage Management System (OMS) / FieldSyte / Interactive Voice Response (IVR) Trainer

Canvas Digitals

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Peshawar. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>BPO trainer : 1 year (Required)</li></ul>Work Location: In person

Trainer (BPO)

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Islamabad. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>BPO trainer : 1 year (Required)</li></ul>Work Location: In person

TLCx

Who We Are: At TLCx, we do things a little differently. We&rsquo;re not just another call center&mdash;we&rsquo;re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every training session, workshop, and coaching moment isn&rsquo;t just about improving skills; it&rsquo;s about empowering people to be their best, both professionally and personally. If you&rsquo;re looking for a workplace where your expertise and mentorship can create a lasting impact, you&rsquo;ve found the right place.What You&rsquo;ll Do: As a Call Center Trainer, you&rsquo;ll be responsible for equipping our Customer Service &amp; Sales Associates with the knowledge, confidence, and skills they need to excel in their roles. From onboarding new hires to refining the expertise of seasoned team members, your training sessions will be engaging, informative, and full of energy. You&rsquo;ll play a key role in shaping the future of our workforce&mdash;one learning experience at a time.Your Day-to-Day:<ul><li>Develop and deliver engaging trainings for new and existing call center employees.</li><li>Conduct workshops, coaching sessions, and refresher courses to enhance team performance.</li><li>Create and update training materials to align with company goals and industry best practices.</li><li>Monitor employee progress and provide individualized coaching as needed.</li><li>Collaborate with supervisors and managers to identify training needs and opportunities.</li><li>Foster a fun and supportive learning environment that encourages growth and development.</li><li>Stay up to date with industry trends to ensure training remains relevant and impactful.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in training, coaching, or instructional design in a call center or customer service environment.</li><li>Excellent communication and presentation skills.</li><li>A passion for teaching, mentoring, and developing talent.</li><li>Adaptability to different learning styles and paces.</li><li>Strong problem-solving and organizational abilities.</li><li>A positive, high-energy attitude that inspires and motivates others.</li></ul>Why You&rsquo;ll Love It Here:<ul><li>A fun, supportive, and dynamic work environment where individuality is celebrated.</li><li>Competitive salary, performance incentives, and career growth opportunities.</li><li>Comprehensive training and professional development programs.</li><li>The opportunity to make a lasting impact by shaping the future of our team.</li><li>Regular team events, celebrations, and a culture that truly feels like family.</li></ul>Are you ready to train, inspire, and transform? Apply today and be part of something bigger&mdash;where your guidance helps create success, one associate at a time!Job Type: Full-timePay: $45,656.96 - $54,984.73 per yearWork Location: In person

Call Center Trainer

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a CSP Trainer in the Pakistan Sales Enablement team, you will be at the forefront of driving digital transformation by equipping Sales Leaders with the skills, tools, and insights needed to effectively lead their Account Executives (AEs) toward CSP (Cloud Solution Provider) success. You&rsquo;ll own the development and execution of comprehensive training plans aligned with organizational goals and CSP-related WIGs (Wildly Important Goals). This role is instrumental in accelerating CSP ramp-up, enhancing performance, and ensuring sales leaders are empowered to coach their teams to CSP excellence.
 
 
 
 What You&rsquo;ll Do As The CSP Trainer
 
 
 
 Employees employed in the role of New Hire Sales Trainer shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Design &amp; Deliver CSP Enablement: Deliver engaging, high-impact enablement sessions for Sales Leadership focused on CSP fundamentals, transitions (legacy to NCE), positioning, and closing strategies.
 </li>
 <li>
 Customize Training for Learning Needs: Tailor training content for both new and tenured AEs to address different stages of the CSP lifecycle&mdash;from client need identification to final conversion and renewal strategies.
 </li>
 <li>
 Measure &amp; Optimize Training Impact: Use performance metrics, reporting dashboards, and pipeline progress to inspect results, identify learning gaps, and take immediate action for improvement.
 </li>
 <li>
 Evangelize Successes: Promote top performance and best practices through recognition, competitions, and success stories to foster a culture of learning and excellence.
 </li>
 <li>
 Collaborate for Strategic Alignment: Partner with Sales Leadership to ensure training initiatives are aligned with sales objectives and messaging remains consistent across teams.
 
 
 </li>
 </ul>
 
 What Will You Bring To The Team
 
 
 
 <ul>
 <li>
 Bachelors /master&rsquo;s in computer science, Data Science, Sales and Marketing, Information Technology or Business Administration and Education or Training and Development (if combined with relevant sales/tech experience)
 </li>
 <li>
 Proven experience in delivering effective sales enablement and product training, especially in a B2B technology or cloud-focused environment.
 </li>
 <li>
 Understanding of Microsoft CSP models including Legacy, NCE, and transitioning approaches.
 </li>
 <li>
 Strong analytical mindset to evaluate pipeline performance and training outcomes.
 </li>
 <li>
 Ability to create engaging content and deliver it across multiple learning formats (virtual workshops, 1:1 session, team enablement).
 </li>
 <li>
 Excellent stakeholder management and communication skills to engage sales leaders at multiple levels.
 </li>
 <li>
 A proactive, ownership-driven attitude with the ability to work independently and as part of a fast-paced team.
 </li>
 <li>
 Experience with learning measurement tools and CRM reporting (e.g., Salesforce) preferred.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 P.M to 6:00 A.M (Pk time)
</div>

New Hire CSP Trainer

Mevion Medical Systems Inc

<div>Position Summary: The Customer Success Clinical Trainer is responsible for developing and delivering clinical training on Mevion proton therapy systems, as well as on new product features. In addition to serving as a key contact for customers and building strong relationships, this role also handles the escalation of customer requests through cross-functional teams. This position will report to Manager, Clinical Solutions &amp; Training.
Essential Functions:<ul><li>
Design and enhance clinical education programs to support both new and current technologies.</li><li>
Identify and manage potential risks for clinical adoptions of the new clinical applications.</li><li>
Driving continuous improvement on the clinical application adoption process.</li><li>
Keeping current in treatment techniques, clinical protocols, and education methodology through continuous education and professional improvement.</li><li>
Applying clinical experience &amp; knowledge to improve the end-to-end user experience of Mevion product offerings, including integrations with third party solutions.</li><li>
Developing customer-facing documentation associated with field actions, potential safety issues, etc.</li><li>
Act as the point of contact for customer accounts, cultivating strong relationships by effectively identifying and addressing customer clinical needs.</li><li>
Conduct regular customer meetings, both virtually and on-site, and coordinate with cross- functional internal teams to advocate for customer needs.</li><li>
Manage escalations and ensure timely resolution of customer concerns.</li></ul>
Education, Training, &amp; Experience:<ul><li>
ARRT certification required.</li><li>
Bachelor&rsquo;s degree preferred.</li><li>
Minimum 5 years of Radiation oncology clinical experience with in-depth knowledge of clinical environment and workflow.</li><li>
Proton Therapy experience preferred.</li><li>
Leadership skill with demonstrated ability to make important decisions, to delegate and coordinate effectively, to manage multi-tasks efficiently.</li><li>
Experience as a teacher or instructor, with supporting evidence.</li></ul>
Preferred Skills:<ul><li>
Quickly learn and clearly explain complex clinical technologies used in products</li><li>
Systems knowledge includes:</li><li>
Particle accelerators</li><li>
X-ray and CT imaging</li><li>
Image fusion</li><li>
Record &amp; verify informatics</li><li>
Patient positioning/support systems</li><li>
Mechanical systems</li><li>
User interfaces and applications</li><li>
Familiarity with radiotherapy accelerators and related equipment</li><li>
Experience developing curriculum and lesson plans</li><li>
Strong presentation skills (public speaking + computer tools)</li><li>
Coaching and consulting experience with proven results</li><li>
Self-motivated, organized, and able to work with minimal supervision</li><li>
Customer-focused with a commitment to client success</li><li>
Interested in creative, effective knowledge-sharing methods (e.g., social media)</li></ul>
Physical and Environmental Considerations:<ul><li>
Must be able to sit for long periods of time.</li><li>
Required use of standard office equipment including laptop, phone, copier, etc.</li><li>
Typical office environment.</li><li>
30-40 % domestic travel is required: occasional international travel.</li><li>
The use of the equipment requires physical work in lifting and manipulating heavy objects.</li></ul></div>

Customer Success Clinical Trainer

Search 10000+ Customer service trainer jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 customer service trainer jobs Near Me

BPO Trainer

Outage Management System (OMS) / FieldSyte / Interactive Voice Response (IVR) Trainer

Trainer (BPO)

Trainer (BPO)

Call Center Trainer

New Hire CSP Trainer

Customer Success Clinical Trainer