customer service trainer

Enstar Natural Gas

<div>ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.
What You Will Do:
As a Customer Service Trainer, you will play an essential role within our Customer Accounting department, reporting to the Senior Manager of Credit &amp; Customer Service. Your responsibilities will include, but are not limited to:<ul><li>
Prepare and maintain training curriculum for customer service representatives, collections representatives, office assistants and branch coordinators. Modify lesson plans, CIS standards, soft skills, manuals, and testing as necessary.</li><li>
Facilitate formal and refresher training of representatives and coordinators. Evaluate and make recommendations in regards to employee's successful completion of required training. Conduct all training classes in a professional manner and in accordance with established company policies and procedures.
</li><li>Ensure customer service standards are maintained by monitoring calls and customer interaction through observations.</li><li>
Provide support on various projects as required.
</li><li>Support Customer Service and Collection Supervisors</li><li>
Serve as support/back to all department functions and branch offices.
</li><li>Support and work closely with the Customer Service and Collections Supervisor</li><li>
Participate in the development and implementation of department/Company policies, procedures, and system (to include software) implementations; recommend improvements to existing processes.</li><li>
Research, develop, and prepare special reports and projects as requested by the management team.</li><li>
Maintain knowledge of current trends and developments in the field by reading applicable material and attending related seminars/training.</li><li>
May travel to other work sites as necessary.</li></ul>
What You Will Bring:<ul><li>
High School Diploma or GED.</li><li>
Bachelor's Degree or equivalent work experience.</li><li>
Minimum of two to four years of related work experience</li><li>
Thorough knowledge of regulations and practices affecting customer service and collections administration.</li><li>
Proficiency in Microsoft Office Suite; advanced skill levels with Excel. Familiarity with customer billing systems.</li><li>
Proven leadership and change management skills.</li><li>
Utility experience preferred, but not required.</li><li>
Must possess a valid Alaska driver's license and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.</li><li>
Ability to pass a drug, background, credit, past employment, and driving record screening.</li></ul>
Preferred skills and qualifications:<ul><li>
Strong written, oral, and presentation skills</li><li>
Strong organizational, analytical, and judgment skills with the ability to confidently process and maintain data.
</li><li>Good working knowledge of various personal computer business software applications presently used by the company. Ability to learn new systems or software packages as necessary.
</li></ul>If you meet most but not all of the position's qualifications, you are still encouraged to apply.
What We Will Provide:
ENSTAR is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:<ul><li>
Comprehensive health, dental, prescription, and vision benefits</li><li>
401(k) plan with generous company contribution</li><li>
Insurance coverage for Life, AD&amp;D, and Long-Term Disability</li><li>
Employee Assistance Program</li><li>
Education Assistance Program</li><li>
Wellness Program</li><li>
Generous leave policies</li><li>
A safety-centric culture</li></ul>
Inclusive Workplace:
At ENSTAR, we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.
Ready to Join Us?
If you are eager to be part of our team and make a difference in the energy industry, please apply via ApplicantPro at: https://enstarnaturalgas.applicantpro.com/jobs/. Qualified applicants who wish to be considered for the above position must submit a completed, signed application via ENSTAR's online application system at www.enstarnaturalgas.com under Career Opportunities.
The statements contained in the job description are intended to describe the general nature of tasks and responsibilities. It is not intended to be an exhaustive list of all job duties assigned. Other duties will be assigned as appropriate.
Equal Opportunity Employer, including veteran and disability
For more information, contact Monica Henning in Human Resources at 907-334-7656.</div>

Customer Service Trainer (Anchorage)

biniTelecom

Job DescriptionWe are seeking an experienced ACA &amp; Medicare Call Center Trainer to deliver training programs for agents handling Affordable Care Act (ACA) and Medicare products. The trainer will support onboarding, compliance, and performance improvement initiatives within the call center.Key Responsibilities<ul><li>Conduct ACA and Medicare training for new and existing agents.</li><li>Ensure compliance with CMS and regulatory guidelines.</li><li>Develop and update training materials.</li><li>Monitor calls and provide coaching and feedback.</li><li>Track training effectiveness and agent performance.</li><li>Stay updated on ACA and Medicare policy changes.</li></ul>Job Requirements<ul><li>Minimum 1 year of experience as a call center trainer (required).</li><li>Minimum 1 year of ACA and Medicare experience (required).</li><li>Excellent communication and presentation skills.</li><li>Experience in coaching, call monitoring, and performance management.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Trainer For Call Center

Fortuity Calling

Contact Center Trainer Employer: Fortuity Employment Type: Full-time | On-site Pay Rate: $22 &ndash; $24/Hr. Location: Fortuity, 775 W. Broad St., Columbus, OH 43222 Position Overview We are seeking a reliable and engaging Contact Center Trainer to deliver onboarding and performance-readiness training for new hires. This role is responsible for facilitating instructor-led learning, reinforcing operational expectations, and preparing employees to successfully transition into production. The Trainer partners closely with Operations and Quality teams to ensure trainees understand procedures, meet performance standards, and provide a professional client experience. This position focuses on instruction, coaching, and learner support rather than staff supervision. Key Responsibilities Training Delivery &amp; Facilitation Facilitate instructor-led training for new hire onboarding, up-training, and refresher courses Deliver client-approved curriculum in an engaging, structured learning environment Reinforce policies, procedures, call handling expectations, and compliance requirements Demonstrate systems navigation and customer interaction techniques Answer trainee questions and provide clarification of processes and expectations Maintain classroom engagement and professionalism Coaching &amp; Performance Readiness Observe trainee performance during practice and nesting activities Provide individual coaching and constructive feedback Identify learning gaps and reinforce key behaviors Support trainees in meeting quality, attendance, and productivity expectations Partner with Quality and Operations teams to support readiness for production Document trainee progress and readiness milestones Training Support &amp; Continuous Improvement Assist in updating training materials and job aids Communicate trainee performance trends and knowledge gaps to leadership Participate in calibration and readiness discussions Support remediation and reinforcement sessions when needed Maintain accurate attendance, progress tracking, and training records Administrative Responsibilities Track trainee attendance and participation Complete required reporting and documentation Maintain organized classroom and training resources Follow compliance and audit documentation requirements The Ideal Candidate The ideal candidate is patient, organized, and comfortable presenting to groups in a structured learning environment. You communicate clearly, encourage participation, and help learners build confidence while reinforcing expectations and accountability. You are dependable, adaptable, and able to balance instruction with coaching in a fast-paced contact center environment. Qualifications High School Diploma or equivalent required; Associate or Bachelor&rsquo;s degree preferred 1+ years of training, coaching, or contact center experience required Experience presenting information to groups Strong verbal and written communication skills Ability to facilitate classroom training for extended periods Coaching and feedback skills Strong organizational skills and attention to detail Reliable attendance and professional accountability Ability to learn and explain technical processes Preferred Qualifications Proficiency with Microsoft Office (PowerPoint, Excel, Word) Familiarity with Banking, Healthcare, or Insurance environments Experience supporting new hire onboarding Experience tracking trainee performance metrics General computer proficiency and troubleshooting ability Work Environment Full-time, onsite role Fast-paced, production-driven contact center environment M-F 9:00 AM &ndash; 5:30 PM; schedule flexibility may be required based on operational needs Background &amp; Screening Requirements Because this role supports regulated financial services programs: Candidates must successfully pass a financial services background check, which may include criminal history, employment verification, and credit review Continued employment is contingent upon maintaining eligibility under banking compliance standards At Fortuity we believe in our people, and in doing good business for the good of our community. Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Contact Center Trainer

Mosaic Wellness

<div><div>About Us:</div><div>
Mosaic Wellness is building digital first, health brands for elective health concerns.
</div><div></div><div>Man Matters, is a digital elective health platform for men, helping 2.5M+ men every year diagnose and solve for their hair loss, beard growth, fitness and nutrition concerns by offering personalized treatment plans and access to expert doctors and health coaches.</div><div>
</div><div>Be Body Wise, is an online women&rsquo;s elective health platform, serving 4M+ women every year by providing personalized solutions and doctor consults across concerns for hair health, body care, Sleep and nutrition.</div><div>
</div><div>Little Joys is an online health platform for kids, helping 2M+ parents every year solve for their child&rsquo;s physical, mental and emotional development by offering age-appropriate solutions for nutrition, immunity, brain health, bone health with access to expert doctors and nutritionists.</div><div></div><div>
Role Summary :
</div><div></div><div>The role is to design, deliver, and evaluate training programs to equip customer service teams with the knowledge and skills required to deliver exceptional customer experiences. Will ensure that all new hires are effectively on boarded and that existing team members receive continuous development aligned with business needs, service standards, and process updates. Will also monitor and evaluate the customer interactions (calls, chats, and social media) to ensure adherence to internal SOPs, quality benchmarks, and compliance standards.</div><div></div><div>
Responsibilities :
</div><ul><li>Manage the monthly OKR metrics to identify the Advisor Errors, FCR checks to identify the repeat reasons, AI audits, 95th% RT audits for BQ advisors, etc.</li><li>
Chat handling as per the target or requirement.</li><li>
Design and deliver engaging training modules for new joiners and existing employees.</li><li>
Conduct on product/process training, soft skills, and refreshers.</li><li>
Assess training effectiveness through assessments, feedback, and performance outcomes.</li><li>
Maintain up-to-date training documentation, manuals, and knowledge bases.</li><li>
Collaborate with Operations, and Product teams to identify and address skill gaps.</li><li>
Customize training content based on audit insights, customer feedback, and operational needs.</li><li>
Ensure training completion reports and feedback summaries are maintained and analysed.</li><li>
Conduct daily briefings for each Line of Business (LOB) to ensure alignment on updates, priorities, and performance expectations.</li><li>
Collaborate closely with AI-generated audit findings and ensure awareness and key insights are effectively communicated and transferred to the team for continuous improvement.</li><li>
Conduct regular quality audits by monitoring and evaluating calls, chats, and social media interactions including DSAT, FCR, AI audits, and RT audits.</li><li>
Provide structured audit feedback and coaching sessions.</li></ul><div>
Self Management Responsibilities :</div><div></div><ul><li>
Maintain readiness and availability as per roster (9 hours rostered; 8 hours active)</li><li>
Work 6 days a week with rotational weekly offs/shifts.</li><li>
Take ownership of personal development and keep pace with process and product changes.</li><li>
Ensure time-bound completion of training and QA responsibilities.</li><li>
Actively participate in cross-functional meetings and initiatives.</li><li>
Maintain professional decorum in all interactions and act as a role model for trainees.</li><li>
Provide proactive support during working hours as and when required to ensure smooth operations and timely assistance.</li></ul><div>
Core Competencies :
</div><ul><li>Customer Focus : Understands customer expectations; ensures service quality and customer satisfaction; suggests improvements based on customer insights. ; ensures training drives better service.</li><li>
Ownership : Takes full responsibility for training delivery, follow-up, and impact analysis. Takes initiative in identifying quality gaps ensures closure on actions from audits and feedback.</li><li>
Drive for Results : Focuses on achieving training and quality metrics and reducing errors, works towards continuous performance improvement.</li><li>
Flexibility : Adapts to changes in processes, tools, and evaluation tools, and evaluation criteria; capable of multitasking.</li><li>
Functional Expertise and Domain Knowledge : Strong grasp of customer service processes, tools, and instructional design.</li><li>
Communication Skills : Delivers clear, effective training gives constructive feedback, creates engaging materials, concise reports, interacts effectively with cross-functional teams.</li></ul></div>

Trainer and Quality Analyst

faff

<div>
 
 
 About us
 
 
 
 Founded by IIT Bombay and IIT Delhi graduates, backed by Nexus Venture Partners, faff is an early-stage consumer-tech company based out of HSR, Bangalore. We are building an affordable human + AI personal assistant service that helps busy working professionals save time and mental space by delegating everyday chores.
 
 
 Our service is powered by a high-performing operations team that executes hundreds of different real-world tasks daily, from doctor appointments to home services to complex coordination problems. As we scale, we&rsquo;re building an operations team that needs to be trained on SOPs and systems.
 
 
 
 
 
 
 Role Description
 
 
 
 This position is responsible for driving learning and development of new hire talent, on-the-job learning as well as conducting refreshers for the tenured audience. at faff, our operations team are the backbone of the company. As a training &amp; quality manager, you will be responsible for ensuring that every operations team member is trained to deliver excellent customer service and execute tasks efficiently, accurately, and empathetically.
 
 
 This is a hands-on role where you will design training programs, document evolving processes, train new joiners, assess performance, and coach team members to continuously improve. You will work closely with the operations managers and the founding team to translate fast-changing processes into clear SOPs and practical training modules. As a role-model and expert on products and processes, you will partner with multiple teams within the organisation to deliver the best-in-class training suite for faff.
 
 
 If you enjoy teaching, building structure in high-speed environments, and helping people grow, this role will give you direct ownership and visible impact.
 
 
 
 
 
 
 Qualifications
 
 
 <ol>
 <li>
 3&ndash;6 years of work experience
 </li>
 <li>
 Prior experience in training, quality, people management, operations, or customer service
 </li>
 <li>
 Strong understanding of what good customer service looks like in practice
 </li>
 <li>
 Ability to explain complex processes clearly and patiently
 </li>
 <li>
 Comfortable creating documentation, SOPs, and structured learning material
 </li>
 <li>
 High ownership &mdash; able to work independently in a fast-changing environment
 </li>
 <li>
 Strong communication skills (verbal and written)
 </li>
 </ol>
 
 
 Nice to have
 
 
 <ol>
 <li>
 Experience in service operations, hospitality, call centre quality, or EA teams
 </li>
 <li>
 Experience training fresh graduates or entry-level hires
 </li>
 <li>
 Exposure to quality audits or performance tracking
 </li>
 </ol>
 
 
 
</div>

Training And Quality Manager

Fit n Glam

<ul><li>Responsible for the smooth and efficient operation of the Club&rsquo;s reception area and ensuring that we provide club members and guests with a friendly professional service that should reflect the overall standards and image of the Club.</li><li>Welcoming club members, guests, and prospective members in a professional and courteous manner and providing thorough explanation and orientation of the club&rsquo;s facilities, services, and general procedures.</li><li>Accountable for handling phone inquiries.</li><li>Managing minor complaints and concerns.</li><li>Assisting the Membership Consultants and Personal Trainers and members in completing the sales and other transactions.</li><li>Guiding new FOH Staff in basic knowledge, information, duties, and responsibilities at the reception area.</li><li>Ensuring an accurate report and proper handover of cash float and cash sales when allocated as a cashier.</li></ul>Job Type: Full-timePay: AED5,000.00 per monthExperience:<ul><li>customer service: 3 years (Preferred)</li><li>Fitness Industry: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Customer Service Executive - Gym Experience

Butter and Bread Bakery LLC

Job Title: Barista Trainer Location: Dubai Employment Type: Full-timeJob Description: We are seeking a skilled and passionate Barista Trainer to join our team. The ideal candidate will have extensive coffee knowledge and experience, with the ability to train and mentor barista staff, ensuring consistency in beverage quality and customer service.Key Responsibilities:<ul><li>Conduct training sessions for new and existing baristas on coffee preparation, brewing methods, and latte art</li><li>Develop and update training materials and programs</li><li>Monitor barista performance and provide feedback for improvement</li><li>Ensure team adheres to quality, hygiene, and safety standards</li><li>Share industry knowledge and trends to enhance team skills</li><li>Support the management team in implementing coffee quality initiatives</li></ul>Requirements:<ul><li>Proven 3 years experience as a Barista Trainer.</li><li>Strong knowledge of coffee beans, brewing techniques, and espresso machines</li><li>Excellent presentation, coaching, and communication skills</li><li>Ability to motivate and inspire team members</li><li>Attention to detail and high standards of quality</li><li>Flexible to work in shifts, including weekends</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Opportunities for professional growth</li><li>Supportive and creative work environment</li></ul>How to Apply: Please send your CV and a brief cover letter to WhatsApp : +971508922688Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>how many years your experience as Barista Instructor?</li></ul>

Barista Instructor

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