customer service voice

Accenture

Skill required: Language Translation - Customer Service 
Designation: Customer Service Associate 
Qualifications:BCom/Any Graduation
 
Years of Experience:1 to 3 years
 
Language - Ability:Spanish - Proficient
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation &amp; Compliance Adherence. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. KYC Retail involves verifying the identity of individual customers in retail banking to comply with regulations and prevent fraud. This includes collecting and validating personal information such as identification documents and financial details. The goal is to ensure customers are genuine and to enhance security. Key tasks involve Customer Identify Verification, Customer onboarding, Risk Screening, Records validation &amp; Compliance Adherence Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. 
What are we looking for? &bull;Ability to establish strong client relationship &bull;Ability to handle disputes &bull;Ability to meet deadlines &bull;Ability to work well in a team &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your expected interactions are within your own team and direct supervisor &bull; You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments &bull; The decisions that you make would impact your own work &bull; You will be an individual contributor as a part of a team, with a predetermined, focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Roles and Responsibilities: &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your expected interactions are within your own team and direct supervisor &bull; You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments &bull; The decisions that you make would impact your own work &bull; You will be an individual contributor as a part of a team, with a predetermined, focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
BCom,Any Graduation

Customer Service Associate-Voice

Legal Capital Law Firm

Job Summary:We are looking for a motivated and customer-focused professional with 1&ndash;3 years of experience in voice-based customer service or telesales. The ideal candidate should have excellent communication skills, problem-solving ability, and a passion for delivering outstanding customer experiences.Key Responsibilities:<ul><li>Handle inbound and/or outbound customer calls in a professional manner.</li><li>Provide accurate information and resolve customer queries efficiently.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Meet or exceed daily/weekly/monthly targets (such as call handling time, customer satisfaction, or sales conversion).</li><li>Escalate unresolved issues to the appropriate departments.</li><li>Adhere to company policies, call quality standards, and compliance guidelines.</li><li>Collaborate with team members to improve customer service processes.</li></ul>Required Skills &amp; Qualifications:<ul><li>Education: Graduate in any discipline (preferred).</li><li>Experience: 1&ndash;3 years in a voice process (inbound/outbound/customer service/sales/technical support).</li><li>Excellent verbal communication skills in English (and other regional languages if required).</li><li>Strong listening and problem-solving abilities.</li><li>Good computer skills; familiarity with CRM tools is a plus.</li><li>Willingness to work in rotational shifts (including night shifts if applicable).</li><li>Positive attitude, team spirit, and strong customer focus.</li></ul>Preferred Skills (Good to Have):<ul><li>Experience in international BPO or customer support.</li><li>Knowledge of call center metrics and quality assurance processes.</li><li>Multilingual proficiency.</li></ul>Compensation:<ul><li>Competitive salary based on experience.</li><li>Incentives/performance bonuses.</li><li>Additional benefits as per company policy.</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Voice Process

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
 
 
 We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
 
 
 
 Job Description
 
 
 
 Applicant should be comfortable with voice profile
 
 
 Applicant should be comfortable working in a 24/7 shifts
 
 
 Applicant should have customer centric approach
 
 
 
 Qualifications
 
 
 
 Both UG and Grad can apply
</div>

Voice Operations

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Who we are</h2>
</div><div>
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. 
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. 
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. 
#VOIS #BeUnrivalled #CreateTheFuture</div></div><div><div><h2 class="jobSectionHeader">
About this Role</h2>
</div><div>
We are seeking a customer-focused individual to join our Vodafone Roaming Services (VRS) team as a Service Desk Advisor. This role is pivotal in supporting American and Canadian travellers using Vodafone&rsquo;s eSIM bundles across Europe. Operating in a hybrid mode from VOIS Hub1, the advisor will provide 24/7 support via chat and email, ensuring seamless connectivity and peace of mind for travellers. The role is designed to uphold Vodafone&rsquo;s global customer service standards and may expand to include voice support in future phases.</div></div><div><div><h2 class="jobSectionHeader">
What you will do</h2>
</div><div><ul><li>Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management.</li><li>
Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met.</li><li>
Identify and address secondary customer needs to enhance service value.</li><li>
Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels.</li><li>
Adhere to established procedures and contribute to process improvements where applicable.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Who you are</h2>
</div><div><ul><li>Fluent in English (C2 level) with strong written communication and fast typing skills.</li><li>
Skilled in handling account management and technical queries in writing.</li><li>
Emotionally intelligent with the ability to manage high-profile customers.</li><li>
Proficient in MS Office and capable of working rotational morning and night shifts.</li><li>
Committed to compliance and continuous self-development.</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Not a Perfect Fit?</h2>
</div><div>
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</div></div><div><div><h2 class="jobSectionHeader">
What skills you will learn</h2>
</div><div><ul><li>Advanced customer engagement techniques across digital platforms.</li><li>
Incident management and resolution in a multi-system environment.</li><li>
Technical troubleshooting and account management.</li><li>
Collaboration with cross-functional support teams.</li><li>
Process improvement and service excellence strategies.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. 
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</div></div><div><div><h2 class="jobSectionHeader">
Follow us on social media and #StayConnected</h2>
</div><div><ul><li>LinkedIn</li><li>
Facebook</li><li>
Instagram</li><li>
Chat with our employees</li></ul></div></div></div></div>

Vodafone Travel eSIM Service Desk Advisor (VOIS)

<div>
 
 Operational Leadership
 
 
 
 Oversee day-to-day operations of voice and blended processes, ensuring SLAs, KPIs, and quality metrics are consistently met. Team Management:
 
 
 Lead, mentor, and develop a team of managers, team leaders, and associates to foster a high-performance culture. Process Optimization:
 
 
 Identify and implement process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.
</div>

Senior Manager-Customer Care Voice-Inbound

Productive Playhouse

<div>
 
 Join our team of Turkish speakers! Apply now and complete onboarding upfront &mdash; be ready to start the moment projects go live. We&rsquo;ll contact you immediately to confirm your availability. Don&rsquo;t miss your chance to get in on the action!
 
 
 
 
 
 
 
 
 Location:
 
 
 
 
 
 
 
 
 
 
 
 
 Remote, global
 
 
 
 
 
 
 
 
 
 
 
 
 
 Status:
 
 
 
 
 
 
 
 
 
 
 
 
 Project-based
 
 
 
 
 
 
 
 
 
 
 
 
 
 Pay:
 
 
 
 
 
 
 USD $12 per hour
 
 
 
 
 
 
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 
 
 Flexible schedule
 
 
 
 
 
 
 
 
 
 
 To ensure eligibility for this project, applicants must be international freelancers. Unfortunately, we are unable to hire U.S. citizens, Green Card holders, or candidates currently residing in the U.S.
 
 
 
 
 
 
 
 
 
 
 Project Requirements:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Advanced/Expert fluency
 
 
 
 
 
 
 
 
 
 
 in
 
 
 
 
 
 
 Turkish
 
 
 
 
 
 language, as spoken in the
 
 Turkey
 
 region (
 
 ISO: tr_TR
 
 )
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Strong comprehension of English (read and write)
 
 
 
 
 
 
 
 &nbsp;
 </li>
 </ul>
 
 
 
 
 
 
 With Productive Playhouse, expert-level (C2 CEFR) speakers of
 
 Turkish
 
 
 
 
 
 
 can earn extra income by working flexible hours and improve AI models in their language!
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 The Project:
 
 
 
 
 
 
 
 
 
 
 
 
 
 We are seeking detail-oriented and motivated
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Turkish
 
 
 
 
 
 
 speakers to join this AI LLM evaluation project.
 
 
 
 
 
 
 This is a project-based role and successful candidates can start
 
 
 immediately.&nbsp;
 
 
 
 
 
 
 
 
 The work involves using specified AI chatbots in voice mode: You will start conversations with a pre-defined prompt and then try to reach the conversation goal. Afterwards, you will rate your voice mode interaction. The entire conversation must happen in
 
 
 
 
 
 
 Turkish
 
 
 
 
 
 
 (as spoken in
 
 
 
 
 
 
 Turkey
 
 
 
 
 
 
 ).
 
 The entire evaluation must be written in
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 English
 
 
 
 
 
 
 
 
 
 
 
 
 .
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Participants will use their own smartphones to use the chatbot apps, and their own laptops to complete the rating.&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 All work must be completed in accordance with the detailed guidelines provided upon acceptance. Please note that this work is project-based, and the workload may vary. There is no guarantee of a minimum or maximum number of hours.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Duties:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Speak to AI (using voice mode on the mobile app), using the predefined starting prompt, pursuing the pre-defined conversation goal.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Rate the interaction on your laptop.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Follow the provided instructions to achieve the task goals.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Voice mode interactions and evaluations must be performed with accuracy, completeness, and attention to quality.
 
 
 
 
 
 
 
 &nbsp;
 </li>
 </ul>
 
 
 
 
 
 
 
 Engagement Requirements:&nbsp;
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 All participants must have, or be willing to create, an Upwork account. The project will be managed via the Upwork platform.
 
 
 
 
 
 
 
 &nbsp;
 </li>
 <li>
 
 
 
 
 
 
 While participating in this project, adherence to the confidentiality terms outlined in the Upwork User Agreement is required. Any information accessed or received related to this project is confidential and may not be shared or disclosed to third parties.
 
 
 
 
 
 
 
 &nbsp;
 </li>
 <li>
 
 
 
 
 
 
 Work must be performed on participant&rsquo;s own devices.
 
 
 
 
 
 
 
 &nbsp;
 </li>
 <li>
 
 
 
 
 
 
 You must use your own smartphone, and be able to install (free) chatbot apps.
 
 
 
 
 
 
 
 &nbsp;
 </li>
 <li>
 
 
 
 
 
 
 You must use your own laptop.
 
 
 
 
 
 
 
 &nbsp;
 </li>
 <li>
 
 
 
 
 
 
 A Gmail account is required for project communication and access.
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 About Us:&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 As a global data company, Productive Playhouse &ldquo;PPH&rdquo;, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and world-wide cultural experience has proven key for delivering exceptional service.&nbsp;&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Originally founded as an educational production company, Productive Playhouse made a mark with our award winning children&rsquo;s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider.&nbsp;&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity.&nbsp; Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time.&nbsp;
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 Disclaimer
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 The job description provided is designed to convey information essential to understanding the scope of the position and the general nature of the work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. Productive Playhouse reserves the right to modify or revise the job description as necessary
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Productive Playhouse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.&nbsp; Employment with Productive Playhouse is at-will, meaning that either the employee or the employer can terminate the employment relationship at any time, with or without cause or notice.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 All offers of employment at Productive Playhouse are contingent upon the candidate&rsquo;s ability to provide valid documentation of identity and eligibility to work in the United States or relevant hiring location.&nbsp; Productive Playhouse participates in E-Verify.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Productive Playhouse provides reasonable accommodation for qualified individuals with disabilities.&nbsp; If you need assistance or accommodation due to a disability, please contact the Human Resources Department.
 
 
 
 
 
 
 
 
 &nbsp;
</div>

Turkish Speaker - Test Voice Modes of AI Models

Concentrix

<div>
 Job Title:
 
 
 Customer Service - English
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556189
 
</div>

Customer Service - English

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