customer service voice

Productive Playhouse

<div><p><b><i>Productive Playhouse is building a team for an upcoming project focused on testing voice modes of AI models. While the project has not yet launched, we are actively reviewing applications to build a pool of qualified candidates. </i></b><b><i>If selected, you&rsquo;ll be among the first we contact when the project goes live. Apply today to be considered!</i></b></p><div><b>
Location:</b> Remote, global *<br>
<b>Status:</b> Project-based<br>
<b>Pay:</b> $10.00 per hour<br>
<b>Benefits:</b> Flexible schedule<br>
<br>
<ul><li><b>Please note: </b><b><i>To ensure eligibility for this project, applicants must be international freelancers. Unfortunately, we are unable to hire U.S. citizens, Green Card holders, or candidates currently residing in the U.S.</i></b></li></ul><br>
<b>
Project Requirements:</b></div><ul><li>
Advanced/Expert fluency in <b>Pashto </b>language, as spoken in the Afghanistan region<b> (</b><b>ps_AF</b>)</li><li>
Strong comprehension of English (read and write)</li></ul><p><i>
With Productive Playhouse, expert-level (C2 CEFR) speakers of </i><b><i>Pashto </i></b><i>can earn extra income by working flexible hours and improve AI models in their language!</i></p><p><b>
The Project:</b></p><ul><li>
We are seeking detail-oriented and motivated<b> </b><b>Pashto </b>speakers to join this AI LLM evaluation project. The work involves using specified AI chatbots in voice mode: You will start conversations with a pre-defined prompt and then try to reach the conversation goal. Afterwards, you will rate your voice mode interaction. The entire conversation must happen in <b>Pashto </b>(as spoken in <b>Afghanistan</b>).<br>
The entire evaluation must be written in <b>English</b>.</li><li>
Participants will use their own smartphones to use the chatbot apps, and their own laptops to complete the rating.</li><li>
All work must be completed in accordance with the detailed guidelines provided upon acceptance. Please note that this work is project-based, and the workload may vary. There is no guarantee of a minimum or maximum number of hours.</li></ul><p><b>
Duties:</b></p><ul><li>
Speak to AI (using voice mode on the mobile app), using the predefined starting prompt, pursuing the predefined conversation goal.</li><li>
Rate the interaction on your laptop.</li><li>
Follow the provided instructions to achieve the task goals.</li><li>
Voice mode interactions and evaluations must be performed with accuracy, completeness, and attention to quality.</li></ul><p><b><br>
Engagement Requirements:</b></p><ul><li>
All participants must have, or be willing to create, an Upwork account. The project will be managed via the Upwork platform.</li><li>
While participating in this project, adherence to the confidentiality terms outlined in the Upwork User Agreement is required. Any information accessed or received related to this project is confidential and may not be shared or disclosed to third parties.</li><li>
Work must be performed on the participant&rsquo;s own devices.</li><li>
You must use your own smartphone and be able to install (free) chatbot apps.</li><li>
You must use your own laptop.</li><li>
A Gmail account is required for project communication and access.</li></ul><p><b>
About Us:</b></p><p>
As a global data company, Productive Playhouse &ldquo;PPH&rdquo;, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and worldwide cultural experience has proven key for delivering exceptional service.</p><p>
Originally founded as an educational production company, Productive Playhouse made a mark with our award-winning children&rsquo;s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider.</p><p>
Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity. Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients.</p><p>
At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium, secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time.</p><p><b><br>
Disclaimer</b></p><p>
The job description provided is designed to convey information essential to understanding the scope of the position and the general nature of the work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. Productive Playhouse reserves the right to modify or revise the job description as necessary</p><p>
Productive Playhouse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. Employment with Productive Playhouse is at-will, meaning that either the employee or the employer can terminate the employment relationship at any time, with or without cause or notice.</p><p>
All offers of employment at Productive Playhouse are contingent upon the candidate&rsquo;s ability to provide valid documentation of identity and eligibility to work in the United States or relevant hiring location. Productive Playhouse participates in E-Verify.</p><p>
Productive Playhouse provides reasonable accommodation for qualified individuals with disabilities. If you need assistance or accommodation due to a disability, please contact the Human Resources Department.</p><br>
<p>
</p><p>cfnBl5s0eI</p></div>

Pashto Speakers - Test Voice Modes of AI Models

<div><p><b><i>Productive Playhouse is building a team for an upcoming project focused on testing voice modes of AI models. While the project has not yet launched, we are actively reviewing applications to build a pool of qualified candidates. </i></b><b><i>If selected, you&rsquo;ll be among the first we contact when the project goes live. Apply today to be considered!</i></b></p><div><b>
Location:</b> Remote, global *<br>
<b>Status:</b> Project-based<br>
<b>Pay:</b> <b>$9</b><b> </b>per hour<br>
<b>Benefits:</b> Flexible schedule<br>
<br>
<ul><li><b>Please note: </b><b><i>To ensure eligibility for this project, applicants must be international freelancers. Unfortunately, we are unable to hire U.S. citizens, Green Card holders, or candidates currently residing in the U.S. </i></b><b><i>We also are not accepting applications from candidates located in Iran.</i></b></li></ul><br>
<b>
Project Requirements:</b></div><ul><li>
Advanced/Expert fluency in the <b>Farsi </b>language, as spoken in Iran (<b>fa_ir</b>)</li><li>
Strong comprehension of English (read and write)</li></ul><p><i>
With Productive Playhouse, expert-level (C2 CEFR) speakers of </i><b>Farsi</b><b><i> </i></b><i>can earn extra income by working flexible hours and improve AI models in their language!</i></p><p><b>
The Project:</b></p><ul><li>
We are seeking detail-oriented and motivated<b> </b><b>Farsi</b> speakers to join this AI LLM evaluation project. The work involves using specified AI chatbots in voice mode: You will start conversations with a pre-defined prompt and then try to reach the conversation goal. Afterwards, you will rate your voice mode interaction. The entire conversation must happen in <b>Farsi</b><b>.</b><br>
The entire evaluation must be written in <b>English</b>.</li><li>
Participants will use their own smartphones to use the chatbot apps, and their own laptops to complete the rating.</li><li>
All work must be completed in accordance with the detailed guidelines provided upon acceptance. Please note that this work is project-based, and the workload may vary. There is no guarantee of a minimum or maximum number of hours.</li></ul><p><b>
Duties:</b></p><ul><li>
Speak to AI (using voice mode on the mobile app), using the predefined starting prompt, pursuing the predefined conversation goal.</li><li>
Rate the interaction on your laptop.</li><li>
Follow the provided instructions to achieve the task goals.</li><li>
Voice mode interactions and evaluations must be performed with accuracy, completeness, and attention to quality.</li></ul><p><b><br>
Engagement Requirements:</b></p><ul><li>
All participants must have, or be willing to create, an Upwork account. The project will be managed via the Upwork platform.</li><li>
While participating in this project, adherence to the confidentiality terms outlined in the Upwork User Agreement is required. Any information accessed or received related to this project is confidential and may not be shared or disclosed to third parties.</li><li>
Work must be performed on the participant&rsquo;s own devices.</li><li>
You must use your own smartphone and be able to install (free) chatbot apps.</li><li>
You must use your own laptop.</li><li>
A Gmail account is required for project communication and access.</li></ul><p><b>
About Us:</b></p><p>
As a global data company, Productive Playhouse &ldquo;PPH&rdquo;, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and worldwide cultural experience has proven key for delivering exceptional service.</p><p>
Originally founded as an educational production company, Productive Playhouse made a mark with our award-winning children&rsquo;s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider.</p><p>
Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity. Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients.</p><p>
At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium, secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time.</p><p><b><br>
Disclaimer</b></p><p>
The job description provided is designed to convey information essential to understanding the scope of the position and the general nature of the work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. Productive Playhouse reserves the right to modify or revise the job description as necessary</p><p>
Productive Playhouse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. Employment with Productive Playhouse is at-will, meaning that either the employee or the employer can terminate the employment relationship at any time, with or without cause or notice.</p><p>
All offers of employment at Productive Playhouse are contingent upon the candidate&rsquo;s ability to provide valid documentation of identity and eligibility to work in the United States or relevant hiring location. Productive Playhouse participates in E-Verify.</p><p>
Productive Playhouse provides reasonable accommodation for qualified individuals with disabilities. If you need assistance or accommodation due to a disability, please contact the Human Resources Department.</p><br>
<p>
</p><p>19k08SCFF2</p></div>

Farsi Speakers - Test Voice Modes of AI Models

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir</p></div></div></div><div></div>

Customer Service - Turkish

Customer Service - English

jumami

<p>Customer Service Responsibilities list:</p><p>Manage large amounts of incoming phone calls</p><p>Generate sales leads</p><p>Identify and assess customers&rsquo; needs to achieve satisfaction</p><p>Build sustainable relationships and trust with customer accounts through open and interactive communication</p><p>Provide accurate, valid and complete information by using the right methods/tools</p><p>Meet personal/customer service team sales targets and call handling quotas</p><p>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</p><p>Keep records of customer interactions, process customer accounts and file documents</p><p>Follow communication procedures, guidelines and policies</p><p>Requirements and skills</p><p>Proven customer support experience or experience as a Client Service Representative</p><p>Track record of over-achieving quota</p><p>Strong phone contact handling skills and active listening</p><p>Familiarity with CRM systems and practices</p><p>Customer orientation and ability to adapt/respond to different types of characters</p><p>Excellent communication and presentation skills</p><p>Ability to multi-task, prioritize, and manage time effectively</p><p>High school diploma</p><p>Job Type: Full-time</p><p>Pay: BD2,000.000 - BD2,500.000 per month</p><p>Application Question(s):</p><ul><li>ARE YOU READY TO RELOCATE  AND WORK  IN BAHRAIN?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>total work: 2 years (Required)</li><li>Customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Bangla (Required)</li></ul>

CUSTOMER SERVICE (BANGLA SPEAKING)

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Pashto Speakers - Test Voice Modes of AI Models

Farsi Speakers - Test Voice Modes of AI Models

Customer Service - Turkish

Customer Service - English

Customer Service - Turkish

Customer Service - English

CUSTOMER SERVICE (BANGLA SPEAKING)