customer service voice

Octopus Outsourcing

Job descriptionCompany DescriptionOctopus Outsourcing is a leading provider of exceptional business process outsourcing solutions, headquartered in Alexandria, Egypt. Our innovative approach and commitment to excellence help us deliver outstanding services to clients worldwide. With state-of-the-art facilities and a talented team, we bridge gaps and connect continents through seamless communication. At Octopus Outsourcing, we prioritize growth and continuous improvement to stay ahead in a competitive industry.Role DescriptionThis is a full-time, on-site role for a Customer Service Agent located in Cairo, Egypt. The Customer Service Agent will handle customer inquiries and provide efficient, professional support to ensure customer satisfaction. Responsibilities include addressing customer concerns, resolving issues, and maintaining a positive customer experience through effective communication. The role requires a proactive approach to problem-solving and a commitment to delivering high-quality service.Qualifications<ul><li>Proficiency in Customer Service, Customer Support, and Customer Experience</li><li>Strong skills in maintaining Customer Satisfaction and fostering positive relationships</li><li>Excellent communication and interpersonal skills to handle customer interactions effectively</li><li>Problem-solving abilities and attention to detail</li><li>Previous experience in a customer service or call center role is beneficial</li><li>B1 at least in English</li><li>Bachelor's degree is a must</li></ul>Job Types: Permanent, New gradPay: E&pound;8,000.00 - E&pound;14,000.00 per monthApplication Question(s):<ul><li>Are you flexible with rotational shifts and days off? (24/7)</li><li>Are you ready to start immediately?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Cairo (Preferred)</li></ul>Work Location: In person

Customer Care Agent (Chat/Voice)

Tamara

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services. This role will be based in our offices in Riyadh and is onsite

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities
<ul>
<li>Answer inbound phone calls, Emails and respond to live chats in an efficient manner.</li>
<li>Identify customer questions, concerns, and overall needs.</li>
<li>Provide accurate answers and solutions to customer queries.</li>
<li>Reviewing customer accounts and transactions while resolving issues.</li>
<li>Giving detailed explanations of services.</li>
<li>Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.</li>
<li>Reviewing customer accounts and transactions while resolving issues.</li>
<li>Giving detailed explanations of services.</li>
</ul>
Your expertise
<ul>
<li>University Graduates.</li>
<li>Previous customer service experience is a plus.</li>
<li>Native Arabic speaker.</li>
<li>Fluency in English Language, B1 profile.</li>
<li>Ability to use computers.</li>
<li>Ability to use internet applications.</li>
<li>Great verbal &amp; written communication skills.</li>
<li>Ability to handle customers&rsquo; issues.</li>
<li>Ability to solve problems in a short period of time.</li>
<li>Flexibility with rotational working hours/days.</li>
</ul>
All qualified individuals are encouraged to apply.</div>

Customer Care Advisor (Voice)

Hertz

<div>Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a detail-oriented person looking for a career in general security, Hertz is looking for you!
What You&rsquo;ll Get:
<ul><li>Hourly Rate is $23.04 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
</li><li>Bonus Plans: Eligible, Up to 12%
</li><li>Bonus: Eligible, Up to 12%
</li><li>Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
</li><li>Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
</li><li>Sick Pay: Granted Up to 48 hours
</li><li>Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
</li><li>Profit Sharing: Eligible
</li><li>Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
<ul><li>Up to 40% off the base rate of any standard Hertz Rental
</li><li>Medical, Dental &amp; Vision plan options
</li><li>Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
</li><li>Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
</li><li>Paid Parental Leave &amp; Adoption Assistance
</li><li>Employee Assistance Program for employees &amp; family
</li><li>Educational Reimbursement &amp; Discounts
</li><li>Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
</li>Perks &amp; Discounts &ndash;Theme Park Tickets, Gym Discounts &amp; more 
<li>
 
</li></ul></li></ul>As a Customer Service Exit Gate Attendant your general responsibilities include but are not limited to:
<ul><li>Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
</li><li>Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
</li><li>Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
</li><li>Assist customers with directions, and review and resolve rental contract and vehicle issues.
</li><li>Manually log and release vehicles from lot during computer system outages or unavailability.
</li>Perform related responsibilities as required or assigned. 
<li>
</li></ul>Educational Background:
High School Diploma or Equivalent 
<ul><li>
</li></ul>Professional Experience:
Prefer 1 year customer service experience 
<ul><li>
 
</li></ul>Knowledge/Skills:
<ul><li>Ability to manage stressful and unusual situations while maintaining good customer relations
</li><li>Good organizational skills with the ability to write clearly and concisely
</li><li>Ability to understand and follow oral and written directions
</li><li>Ability to speak and understand English
</li><li>Car rental product knowledge and ability to use effective and approved sales techniques, as required
</li><li>Ability to type and perform accurate data entry
</li><li>Ability to operate radio, security and computer equipment
</li><li>Ability to process all paperwork according to policies and procedures</li></ul></div>
 <div>The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
<div></div><div>US EEO STATEMENT
<div>At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture &ndash; and our success and reputation as a company.
</div><div>Individuals are encouraged to apply for positions because of the characteristics that make them unique.
</div><div>EOE, including disability/veteran</div></div></div>

Customer Service Exit Gate

CREDITCARE CREDIT MANAGEMENT LLC

We need only Telesales girls Tagalog language Speaking As a Debt Management Executive with Telesales Experience Communications, you'll be responsible for reaching out to customers over the phone and helping them with their debt management needs. You'll use your excellent communication skills to explain our services, assist with debt restructuring, and guide customers towards finding the best solutions for their financial situations. It's a rewarding role where you get to make a positive impact on people's lives! A telesales is a company representative that contacts the existing or potential prospects with the intention of closing a sale. Given the nature of their job, they ought to have excellent communication skills and the ability to inform and pursue the potential prospect.Requirements -&middot; Proven experience as telesales representative or other sales&middot; Proven track record of successfully meeting sales quota preferably over the phone&middot; Ability to learn about products and services and describe/explain them to prospects&middot; Excellent knowledge of English&middot; Excellent communication and interpersonal skills&middot; Cool-tempered and able to handle rejection&middot; Outstanding negotiation skills with the ability to resolve issues and address complaints&middot; Excellent phone and presentation skillsJob Role:&middot; Contacting potential or existing customers to inform them about the product or service.&middot; Closing sales deals over the phone and maintaining good customer relationships.&middot; Gathering data &amp; generating leads.&middot; Capable of achieving the monthly target.&middot; Willing to go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales.&middot; Keeping records of calls and sales and noting helpful information.&middot; Manifesting excellent communication and presentation skills.&middot; Exhibiting confidence in presenting the products over the phone and maintaining customer relationships&middot; Addressing the queries about the services of the company and tactfully resolving the same.Kindly note : Only candidates who fit the criteria above &amp; hold similar experience will be contacted.Job Types: Full-time, Permanent, FresherPay: Up to AED3,000.00 per monthJob Types: Full-time, Permanent, FresherPay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Tagalog language speaking for Customer Service operation

Projecttech

<div><div><div><div>Location : Riyadh, Saudi Arabia
 
Industry: Artificial Intelligence / Digital Solutions
Availability: Immediate
Role Overview :
We are looking for a Senior VoIP &amp; Network Engineer to design, deploy and operate the telephony backbone of an AI-driven voice platform.
 
The role focuses on enabling seamless interaction between customer telephony infrastructures and conversational AI systems, ensuring reliability, call quality and scalability across diverse environments.
This position requires a rare combination of deep VoIP expertise and strong network engineering fundamentals, with hands-on involvement in complex, real-world deployments. 
Main Responsibilities
Voice Platform Connectivity
<ul><li>Establish and manage SIP connectivity between AI voice services and customer telephony environments.</li>
<li>Design call flows supporting inbound, outbound and transferred calls across multiple systems.</li>
<li>Ensure uninterrupted interaction between AI agents and external callers.</li>
</ul>PBX System Integration
<ul><li>Connect AI voice services to a wide range of PBX solutions, including both modern software-based platforms and legacy hardware systems.</li>
<li>Adapt integrations to heterogeneous customer environments, often lacking standardization or up-to-date documentation.</li>
</ul>Network Enablement for Voice Traffic
<ul><li>Configure and troubleshoot network components to allow secure and stable SIP and RTP communication.</li>
<li>Address NAT traversal, firewall policies, port management and VPN connectivity.</li>
<li>Apply traffic prioritization mechanisms to preserve voice quality under load.</li>
</ul>Advanced Troubleshooting
<ul><li>Perform low-level analysis of signaling and media traffic to identify complex voice issues.</li>
<li>Isolate and resolve audio degradation, call drops, registration failures and interoperability problems.</li>
<li>Determine whether issues originate from network infrastructure, PBX configuration or service provider layers.</li>
</ul>Voice Quality &amp; Performance Optimization
<ul><li>Adjust codecs, buffers and media parameters to improve audio clarity and stability.</li>
<li>Monitor call performance indicators and continuously improve end-user experience.</li>
<li>Recommend technical changes to customer systems to meet platform performance standards.</li>
</ul>Knowledge Structuring &amp; Reusability
<ul><li>Build reusable technical configurations and onboarding models for common PBX and SIP scenarios.</li>
<li>Formalize integration patterns to accelerate future deployments.</li>
<li>Produce clear internal documentation and troubleshooting references.</li>
</ul></div><div><div><div><div>Job Category: Artificial Intelligence Digital Solutions
</div><div>Job Type: Engineering
</div><div>Job Location: Riyadh Saudi Arabia</div></div></div></div></div></div></div>

Senior VoIP & Network Engineer (SIP/PBX Integration)(J26-58)

Vyve Broadband

<div>Get paid to talk, listen, and resolve issues!!
Remote opportunities available.
Remote Call Center Agent (salary range: $29,000.00-$35,000.00 annually, and sales commissions, PLUS annual bonus of 5% of base pay)
Amazing Benefits: Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with cash incentives and wage increases
Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
This is a fully remote/work from home position.
Call Center Agent
This is an exciting remote opportunity! The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband&rsquo;s customers in locations located throughout the country. Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary. This position is responsible for assisting customers with:<ul><li>
Finding and purchasing Vyve products and services,</li><li>
Billing inquiries and processing payments, and</li><li>
Troubleshooting basic technical issues they have with their phone, internet or cable services.</li></ul>
A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs.
What Vyve wants&hellip;<ul><li>
Attitude. Display a great positive outlook with an enthusiasm for sales and customer service.</li><li>
Drive. Enjoy working in a rewarding, fast-paced sales environment</li><li>
Perseverance. Perform well under pressure</li><li>
Flexibility. Adapt to evolving business needs</li><li>
Aptitude. Support operations by assisting customers with basic technical questions.</li></ul>
Who you are...<ul><li>
Great Communicator with Technical Aptitude. You have the uncanny ability to match our products to the customer&rsquo;s needs while working with various computer systems with a passion for bridging the gap between people and technology</li><li>
Amazing Salesperson. You have a desire, even an obsession, to bring customers into Vyve. A minimum of two years customer service and sales experience preferred. High School diploma or equivalent, college degree preferred.</li><li>
Charismatic. You are a problem-solver, an exceptional listener, and an effective communicator. You seek out challenges and love to get creative to solve them.</li><li>
Go-Getter. Self-directed and resourceful. You enjoy being in a friendly competitive environment and willing to go the extra mile.</li></ul>
What&rsquo;s in it for you&hellip;<ul><li>
Culture. A fun and supportive team to be a part of</li><li>
Support. Supervisors and managers that care about your personal success and growth</li><li>
Advancement. Significant training and assistance to be successful</li><li>
Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available. Company paid life insurance, vacation, holiday and sick pay.</li><li>
Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility)</li><li>
Compensation. Base pay plus commission that puts you in the driver&rsquo;s seat of how much you earn</li><li>
Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services.</li></ul>
Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required.
Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers 
and do not unlawfully discriminate against employees or applicants for employment on the basis of an 
individual&rsquo;s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, 
veteran status, reserve or National Guard status, or any other status protected by applicable law.
GqkCTVRkG2</div>

Call Center Agent

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To maintain the Unified Communication Environment infrastructure, collaboration tools, Contact Center Voice infrastructure and Corporate Voice technologies to ensure optimal, best quality voice and video communication between corporate staff and customers.
Description
Unified Communication Infrastructure
Implement, configure and support new solutions for Cisco Unified Communication engagements to guarantee service availability.
Maintain all Cisco unified communication components at the appropriate patch and software levels Cisco annual inventory and vendor warranty validation to minimize risk of unplanned outages due to bugs.
Work with vendor technical teams to prospect and develop Cisco Unified Communications, design, installation, and support.
Deploy and maintain a proper integrated Video solution across the corporate to facilitate Video conferencing between different geographic locations.
Maintain different collaboration tools such as the WebEx, and ensure that End Users have proper training and awareness to ensure smooth business operation.
Maintain voice PRIs, and the Call Center PRIs (19666 and 19VIP) to guarantee the operation of all voice services around the clock.
Maintain stability and availability of Call Center Voice services, and the quality of the calls to ensure providing the best customer experience.
Handle and test the Disaster Recovery Collaboration components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.
Monitor collaboration system components performance to guarantee that the provided service availability/stability is optimized.
Resolve escalated Service Desk voice/video problems to guarantee that business services are always reachable.
Apply regular health-check on the Collaboration system components in order to optimize performance and to proactively detect possible failures/problems.
Policies, Processes and Procedures
Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day operations
Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work.
Compliance
Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
Bachelor Degree in Communications / Computer Engineering
For Engineer: Minimum 1 &ndash; 3 Years of experience in Voice and Collaboration
For Senior Engineer: Minimum 4 - 5 Years of experience in Voice and Collaboration
CCNA is a minimum requirement
Good Knowledge in Networking, preferably CISCO products and technologies;
Routing &amp; Switching
Network Security baselines
Good Knowledge in Voice and Video Conferencing, preferably CISCO products and technologies;
IP Telephony and Unified Communication Systems.
Telepresence solutions.
WebEx and Corporate IM solutions.
Knowledge in MS Teams or Zoom is a plus.
Skills
Good command of English and Arabic languages
Good Communication and presentation skills
Good Analytical Thinking and Problem Solving skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

VOICE & MULTIMEDIA SENIOR ADMINISTRATOR

Search 10000+ Customer service voice jobs near you this May. New roles added regularly across leading industries. Apply today.