customer service voice

Accenture

Skill required: Voice - Service Desk Voice Support 
Designation: Customer Service Analyst 
Qualifications:Any Graduation
 
Years of Experience:3 to 5 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. 
What are we looking for? &bull; Understanding of reports &amp; able to generate reports &bull; Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using ERP systems, Microsoft Office Suite, Ticket Tracking System (Service Now preferred), and Internet Explorer &bull; Good technical aptitude with an ability to learn quickly &bull; Excellent oral and written communication skills &bull; Neutral accent with no MTI &bull; Strong interpersonal skills &bull; Strong customer focus &bull; Strong conflict management skills &bull; Willingness to work in client hours shifts &bull; Ability to work under pressure &bull; Pro-active problem solving &bull; Help team members in solving complex requests &bull; Represent team in meetings in absence of Supervisor and communicate the minutes of the meeting to the team &bull; Research and identify solutions to the reported issues &bull; Involve in quality control activities and takes initiative in continuous improvement programs. &bull; Discuss quality audit feedback with team member(s) and give feedback to team members on the same day. &bull; Maintain detailed knowledge of all process/client functions and procedures &bull; Ask customers targeted questions to quickly understand the root of the problem &bull; &bull; Properly escalate unresolved issues to appropriate internal teams &bull; Organize monthly quiz for the team on product knowledge. Escalate issues as needed to other Accenture teams or customer contacts &bull; Refer to internal database/DTP to provide accurate solution &bull; Ensure all issues are properly logged &bull; Handle, research, and resolve phone and email inquiries for customers regarding non-complex payment, purchase order and T&amp;E reimbursement issues &bull; Escalate issues as needed to other Accenture teams or customer contacts &bull; Develop strong working relationships to work effectively with these teams to achieve timely resolution &bull; Works on a Global environment, rather than handling country or region-specific work &bull; Identify urgent and sensitive issues and inform and involve supervisor where required &bull; Document and update customer contacts and customer issues in the Ticket Tracking System &bull; Complete any follow-up work related to customer issue resolution. &bull; Adhere to current understanding of policies and procedures, new products, services and processes of the client and Accenture &bull; Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences. &bull;
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Customer Service Analyst-Voice

Timo

<div>
 
 Timo is seeking a dedicated and service-oriented Customer Service Representative to support our entertainment app users. This role is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer support in a fast-paced digital environment.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Respond promptly and professionally to user inquiries and issues related to our entertainment app.
 </li>
 <li>
 Ensure timely resolution of user concerns or complaints, adhering to internal response and resolution timelines.
 </li>
 <li>
 Prepare daily customer service reports and document handled issues to ensure smooth handovers between shifts.
 </li>
 <li>
 Assist in content moderation by reporting inappropriate content and maintaining a list of flagged words.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience in customer service, preferably in the entertainment, mobile app, or internet industry.
 </li>
 <li>
 Turkish speaker, with proficiency in English or Chinese considered a strong advantage.
 </li>
 <li>
 Strong communication skills, customer-focused mindset, and the ability to remain calm and professional under pressure.
 </li>
 </ul>
 
 
</div>

Customer Service Representative - Voice Chat App

Essentia Skills Private Limited

Voice Process &ndash; Banking (Sales)Location: Airoli, Navi Mumbai |We are hiring candidates for a Banking Voice Process with a leading MNC. Freshers and experienced candidates with strong communication skills are welcome.Qualifications<ul><li>HSC / Graduate</li><li>Versant Level 3 proficiency in Hindi &amp; English</li></ul>Salary<ul><li>Freshers: &#8377;15,200 Take Home</li><li>6+ months experience: &#8377;24,000 Take Home</li></ul>Job Responsibilities<ul><li>Generate leads and explain banking products (loans, credit cards, etc.)</li><li>Maintain customer interaction records</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Provident Fund</li></ul>Work Location: In person

Voice Process - Banking (Sales)

Productive Playhouse

<div>Productive Playhouse is building a team for an upcoming project focused on testing voice modes of AI models. While the project has not yet launched, we are actively reviewing applications to build a pool of qualified candidates. If selected, you&rsquo;ll be among the first we contact when the project goes live. Apply today to be considered!<div>
Location: Remote, global * 
Status: Project-based 
Pay: $10.00 per hour 
Benefits: Flexible schedule 
 
<ul><li>Please note: To ensure eligibility for this project, applicants must be international freelancers. Unfortunately, we are unable to hire U.S. citizens, Green Card holders, or candidates currently residing in the U.S.</li></ul> 

Project Requirements:</div><ul><li>
Advanced/Expert fluency in Pashto language, as spoken in the Afghanistan region (ps_AF)</li><li>
Strong comprehension of English (read and write)</li></ul>
With Productive Playhouse, expert-level (C2 CEFR) speakers of Pashto can earn extra income by working flexible hours and improve AI models in their language!
The Project:<ul><li>
We are seeking detail-oriented and motivated Pashto speakers to join this AI LLM evaluation project. The work involves using specified AI chatbots in voice mode: You will start conversations with a pre-defined prompt and then try to reach the conversation goal. Afterwards, you will rate your voice mode interaction. The entire conversation must happen in Pashto (as spoken in Afghanistan). 
The entire evaluation must be written in English.</li><li>
Participants will use their own smartphones to use the chatbot apps, and their own laptops to complete the rating.</li><li>
All work must be completed in accordance with the detailed guidelines provided upon acceptance. Please note that this work is project-based, and the workload may vary. There is no guarantee of a minimum or maximum number of hours.</li></ul>
Duties:<ul><li>
Speak to AI (using voice mode on the mobile app), using the predefined starting prompt, pursuing the predefined conversation goal.</li><li>
Rate the interaction on your laptop.</li><li>
Follow the provided instructions to achieve the task goals.</li><li>
Voice mode interactions and evaluations must be performed with accuracy, completeness, and attention to quality.</li></ul> 
Engagement Requirements:<ul><li>
All participants must have, or be willing to create, an Upwork account. The project will be managed via the Upwork platform.</li><li>
While participating in this project, adherence to the confidentiality terms outlined in the Upwork User Agreement is required. Any information accessed or received related to this project is confidential and may not be shared or disclosed to third parties.</li><li>
Work must be performed on the participant&rsquo;s own devices.</li><li>
You must use your own smartphone and be able to install (free) chatbot apps.</li><li>
You must use your own laptop.</li><li>
A Gmail account is required for project communication and access.</li></ul>
About Us:
As a global data company, Productive Playhouse &ldquo;PPH&rdquo;, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and worldwide cultural experience has proven key for delivering exceptional service.
Originally founded as an educational production company, Productive Playhouse made a mark with our award-winning children&rsquo;s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider.
Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity. Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients.
At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium, secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time. 
Disclaimer
The job description provided is designed to convey information essential to understanding the scope of the position and the general nature of the work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. Productive Playhouse reserves the right to modify or revise the job description as necessary
Productive Playhouse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. Employment with Productive Playhouse is at-will, meaning that either the employee or the employer can terminate the employment relationship at any time, with or without cause or notice.
All offers of employment at Productive Playhouse are contingent upon the candidate&rsquo;s ability to provide valid documentation of identity and eligibility to work in the United States or relevant hiring location. Productive Playhouse participates in E-Verify.
Productive Playhouse provides reasonable accommodation for qualified individuals with disabilities. If you need assistance or accommodation due to a disability, please contact the Human Resources Department. 

cfnBl5s0eI</div>

Pashto Speakers - Test Voice Modes of AI Models

<div>Productive Playhouse is building a team for an upcoming project focused on testing voice modes of AI models. While the project has not yet launched, we are actively reviewing applications to build a pool of qualified candidates. If selected, you&rsquo;ll be among the first we contact when the project goes live. Apply today to be considered!<div>
Location: Remote, global * 
Status: Project-based 
Pay: $9 per hour 
Benefits: Flexible schedule 
 
<ul><li>Please note: To ensure eligibility for this project, applicants must be international freelancers. Unfortunately, we are unable to hire U.S. citizens, Green Card holders, or candidates currently residing in the U.S. We also are not accepting applications from candidates located in Iran.</li></ul> 

Project Requirements:</div><ul><li>
Advanced/Expert fluency in the Farsi language, as spoken in Iran (fa_ir)</li><li>
Strong comprehension of English (read and write)</li></ul>
With Productive Playhouse, expert-level (C2 CEFR) speakers of Farsi can earn extra income by working flexible hours and improve AI models in their language!
The Project:<ul><li>
We are seeking detail-oriented and motivated Farsi speakers to join this AI LLM evaluation project. The work involves using specified AI chatbots in voice mode: You will start conversations with a pre-defined prompt and then try to reach the conversation goal. Afterwards, you will rate your voice mode interaction. The entire conversation must happen in Farsi. 
The entire evaluation must be written in English.</li><li>
Participants will use their own smartphones to use the chatbot apps, and their own laptops to complete the rating.</li><li>
All work must be completed in accordance with the detailed guidelines provided upon acceptance. Please note that this work is project-based, and the workload may vary. There is no guarantee of a minimum or maximum number of hours.</li></ul>
Duties:<ul><li>
Speak to AI (using voice mode on the mobile app), using the predefined starting prompt, pursuing the predefined conversation goal.</li><li>
Rate the interaction on your laptop.</li><li>
Follow the provided instructions to achieve the task goals.</li><li>
Voice mode interactions and evaluations must be performed with accuracy, completeness, and attention to quality.</li></ul> 
Engagement Requirements:<ul><li>
All participants must have, or be willing to create, an Upwork account. The project will be managed via the Upwork platform.</li><li>
While participating in this project, adherence to the confidentiality terms outlined in the Upwork User Agreement is required. Any information accessed or received related to this project is confidential and may not be shared or disclosed to third parties.</li><li>
Work must be performed on the participant&rsquo;s own devices.</li><li>
You must use your own smartphone and be able to install (free) chatbot apps.</li><li>
You must use your own laptop.</li><li>
A Gmail account is required for project communication and access.</li></ul>
About Us:
As a global data company, Productive Playhouse &ldquo;PPH&rdquo;, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and worldwide cultural experience has proven key for delivering exceptional service.
Originally founded as an educational production company, Productive Playhouse made a mark with our award-winning children&rsquo;s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider.
Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity. Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients.
At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium, secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time. 
Disclaimer
The job description provided is designed to convey information essential to understanding the scope of the position and the general nature of the work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. Productive Playhouse reserves the right to modify or revise the job description as necessary
Productive Playhouse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. Employment with Productive Playhouse is at-will, meaning that either the employee or the employer can terminate the employment relationship at any time, with or without cause or notice.
All offers of employment at Productive Playhouse are contingent upon the candidate&rsquo;s ability to provide valid documentation of identity and eligibility to work in the United States or relevant hiring location. Productive Playhouse participates in E-Verify.
Productive Playhouse provides reasonable accommodation for qualified individuals with disabilities. If you need assistance or accommodation due to a disability, please contact the Human Resources Department. 

19k08SCFF2</div>

Farsi Speakers - Test Voice Modes of AI Models

ENHANCE PLUS CONSULTANT

Hiring For SUBJECT MATTER EXPERTS in Airoli , Navi Mumbai minimum 3 years of BPO voice experience - USGET A PROMOTION become SME !! No more callinghandle escalations and grow in your career!ONLY APPLY IF YOU HAVE INTERNATIONAL BPO EXPERIENCE Looking for candidates with excellent english communication skills5 days working , 2 rotational week offs cab facility till home + travel allowanceJob Types: Full-time, PermanentPay: Up to &#8377;550,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Commuter assistance</li><li>Flexible schedule</li><li>Food provided</li><li>Health insurance</li><li>Internet reimbursement</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

SME - International Voice BPO

Concentrix

<div><div><div><div><div>Location</div>
<div>&#304;zmir, T&uuml;rkiye
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
Join Concentrix Today!<h2 class="jobSectionHeader">
Description</h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Essential Functions/Core Responsibilities</h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul> 

<h2 class="jobSectionHeader">
Candidate Profile</h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Career Framework Role</h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader">
Supplemental Geographical Information</h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION 


PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul> 


INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader">
Disclaimer</h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

&#304;zmir</div></div></div><div></div>

Customer Service - English

Search 10000+ Customer service voice jobs near you this December. New roles added regularly across leading industries. Apply today.