customer servicer

Emirates Markets LLC

WE ARE HIRING &ndash; CUSTOMER SERVICE REPRESENTATIVE (UAE NATIONAL)Job Title: Customer Service RepresentativeLocation: Ras Al KhaimahEmployment Type: Full-TimeRequirements:1. Excellent communication and interpersonal skills2. Customer-oriented with a positive attitude3. Basic computer knowledge4. Ability to work in a fast-paced environment5. Previous customer service experience is an advantage6. Must be locally available in the UAEResponsibilities:<ul><li>Assist customers with inquiries and requests</li><li>Provide accurate information about products and services</li><li>Resolve customer concerns professionally and efficiently</li><li>Maintain high standards of customer satisfaction</li><li>Coordinate with other departments when necessary</li></ul>How to Apply:Send your CV to info@emiratesmarkets.aeApply now and become part of our growing team!Pay: From AED6,000.00 per monthWork Location: In person

Customer Service

IBEX Global

Job description:We are looking for enthusiastic, customer-focused, and driven individuals to join our team as Global Customer Support Associates. In this role, you will interact with international customers through voice and chat channels, providing exceptional support and ensuring a positive customer experience.Whether you're an experienced Customer Service Representative or a motivated fresher looking to start your career, we encourage you to apply.Key Responsibilities Handle inbound customer interactions for international clients via calls or chat. Provide accurate information regarding products, services, and policies. Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner. Maintain detailed and accurate records of customer interactions in CRM systems. Meet individual and team performance targets, including quality and productivity metrics. Escalate complex issues to relevant departments when required. Maintain a high level of customer satisfaction and professionalism at all times.Requirements:Intermediate / Higher Secondary education or above. Strong written and verbal communication skills in English Ability to work night shifts and rotational schedules. Customer-focused attitude with excellent problem-solving skills. Basic computer and typing skills.Additional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

maidaa for ummrah service

مطلوب فوراً لخدمة العملاء - شركة ميداء لخدمات المعتمرين (MAIDAA UMRAH SERVICES)الشروط والمؤهلات:* مؤهل عالي (خريج جامعة)* يفضل خبرة سابقة في مجال خدمة العملاء* يفضل إجادة استخدام نظام نسك (Nusk)* العمل بمقر الشركة: القاهرة - مصر الجديدة* تحمل ضغط العمل والعمل بروح الفريقللتقديم وإرسال السيرة الذاتية (CV) / موبايل + واتساب:+201125000159Work Location: In person

customer service

Yoho properties

Job Title: Customer Service &amp; Sales Executive &ndash; Real EstateLocation: Dubai Mall Metro Station Area, Dubai Employment Type: Full-Time Working Schedule: 6 Days a WeekJob DescriptionWe are looking for a motivated and customer-focused Customer Service &amp; Sales Executive to join our growing real estate team in Dubai. The ideal candidate should have strong communication skills, a positive attitude, and the ability to build relationships with clients. Training will be provided for selected candidates.Responsibilities<ul><li>Assist clients with property inquiries and provide excellent customer service</li><li>Handle incoming calls, messages, and follow-ups with potential buyers and tenants</li><li>Support the sales team in generating leads and closing deals</li><li>Maintain client records and update CRM systems</li><li>Schedule property viewings and coordinate with agents</li><li>Build and maintain strong client relationships</li><li>Achieve sales and customer service targets</li></ul>Requirements<ul><li>Strong communication and interpersonal skills</li><li>Basic knowledge of sales or customer service is an advantage</li><li>Freshers are welcome to apply</li><li>Positive attitude and willingness to learn</li><li>Ability to work in a fast-paced environment</li><li>English communication skills required (additional languages are a plus)</li></ul>Benefits<ul><li>Training Provided</li><li>Competitive Salary + Incentives</li><li>Career Growth Opportunities</li><li>Friendly and Professional Work Environment</li><li>Convenient location near Dubai Mall Metro Station</li></ul>Real estate experience will be prefferedEmail: hr@yohoproperties.aeWork Location: In person

Customer service

DHL Supply Chain

<div>
 
 Job Purpose
 
 
 
 Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute customer service plans and programs for the assigned geography/business area.
 </li>
 <li>
 Support customer service initiatives to enhance customer satisfaction.
 </li>
 <li>
 Monitor the application of customer service processes and procedures.
 </li>
 <li>
 Analyze the cost and effectiveness of customer service initiatives.
 </li>
 <li>
 Contribute to process and system improvements.
 </li>
 <li>
 Monitor and improve call center scorecards.
 </li>
 <li>
 Provide guidance on customer service matters.
 </li>
 <li>
 Respond to and resolve escalated customer inquiries.
 </li>
 <li>
 Identify customer needs and support commercial opportunities.
 </li>
 <li>
 Promote customer service capability development and upskilling.
 
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Collaborate with internal departments and external service providers.
 </li>
 <li>
 Build strong cross-functional relationships.
 </li>
 <li>
 Understand customer and stakeholder requirements.
 </li>
 <li>
 Provide technical guidance to managers and employees.
 
 
 
 </li>
 </ul>
 Management Responsibility
 
 
 
 <ul>
 <li>
 Individual contributor role.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management (CRM)
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Quality Control
 </li>
 <li>
 Budgeting &amp; Forecasting
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Call Center Operations
 </li>
 <li>
 Account Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Influencing &amp; Facilitation
 </li>
 <li>
 Presentation &amp; Storytelling
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor's Degree or equivalent qualification
 
 
 
 Experience:
 
 More than 4 years
</div>

Customer Service Specialist

Salt

<div>
 
 
 Customer Transformation Manager &ndash; Power &amp; Utilities
 
 
 
 
 Doha, Qatar
 
 
 
 
 Up to 25,000 QAR per month
 
 
 
 
 
 
 
 Are you passionate about helping organisations transform the way they engage with their customers
 
 
 
 
 
 ?
 
 My client are looking for an experience
 
 d Customer Transformation Manag
 
 er to join a leading consulting practice in Riyadh, working with some of the region's most prominent Power &amp; Utilities organisations. This is an exciting opportunity to drive large-scale customer transformation programmes, helping clients create customer-centric operating models, enhance service delivery, and leverage digital innovation to improve customer experience and business performanc
 
 
 e.The Opportuni
 
 
 
 
 
 ty
 
 As a Customer Transformation Manager, you will play a key role in shaping and delivering customer transformation strategies for major utilities organisations across the Middle East. Working closely with senior stakeholders, you will help organisations improve customer satisfaction, increase operational efficiency, and accelerate digital adoption through innovative customer-focused solutio
 
 
 
 
 
 ns.
 
 You will lead strategic transformation initiatives spanning customer experience, operating model design, digital channels, analytics, sustainability programmes, and customer engagem
 
 
 
 
 
 
 ent.
 
 Key Responsibil
 
 
 <ul>
 <li>
 itiesDevelop and deliver customer transformation strategies and roadmaps aligned to business object
 </li>
 <li>
 ives.Design and implement customer operating models across contact centres, digital channels, and key account management funct
 </li>
 <li>
 ions.Lead customer journey mapping exercises and identify opportunities to improve customer experience and service deli
 </li>
 <li>
 very.Drive customer-centric transformation initiatives across business and technology t
 </li>
 <li>
 eams.Monitor and improve customer performance metrics including customer satisfaction, digital adoption, and cost-to-s
 </li>
 <li>
 erve.Build customer intelligence capabilities through segmentation, analytics, and customer insight progra
 </li>
 <li>
 mmes.Support the design and delivery of customer-focused sustainability initiatives, including energy efficiency and demand-side management progra
 </li>
 <li>
 mmes.Develop innovative customer use cases leveraging AMI and smart metering technologies, including consumption insights, usage alerts, billing transparency, and demand response progra
 </li>
 <li>
 mmes.Support business development activities, proposal development, and client relationship manage
 </li>
 <li>
 ment.Engage with senior client stakeholders and act as a trusted advisor throughout transformation progra
 </li>
 </ul>
 
 
 
 
 
 mmes.
 
 Requir
 
 
 <ul>
 <li>
 ements10+ years of experience in customer transformation, customer experience, customer operations, or related discip
 </li>
 <li>
 lines.Strong experience within the Power &amp; Utilities s
 </li>
 <li>
 ector.Proven track record delivering large-scale customer transformation initia
 </li>
 <li>
 tives.Previous consulting experience within a Big 4 or leading management consulting
 </li>
 <li>
 firm.Experience designing customer operating models and customer journey transformation progr
 </li>
 <li>
 ammes.Strong understanding of customer analytics, segmentation, and customer intelligence capabil
 </li>
 <li>
 ities.Knowledge of digital customer channels, contact centre transformation, and customer service optimis
 </li>
 <li>
 ation.Familiarity with smart metering, AMI technologies, and customer-facing utility programmes is highly desi
 </li>
 <li>
 rable.Excellent stakeholder management and communication s
 </li>
 <li>
 kills.Demonstrated leadership experience managing teams and client engage
 </li>
 </ul>
 
 ments.Why
 
 <ul>
 <li>
 Apply?Work on some of the largest transformation programmes across the Middle
 </li>
 <li>
 East.Partner directly with senior executives and industry le
 </li>
 <li>
 aders.Drive innovation in customer experience, digital transformation, and sustainab
 </li>
 <li>
 ility.Join a globally recognised consulting organisation with exceptional career growth opportun
 </li>
 <li>
 ities.Be part of a collaborative and high-performing team shaping the future of the utilities s
 </li>
 </ul>
 
 
 
 ector.
</div>

Customer Transformation Manager

Brainvire Infotech Pvt. Ltd

Please find below Job Description for your review and let us know if any correction required.Job Description &ndash; Customer Success Manager (E-commerce / ERP)Position: Customer Success Manager (CSM)Experience: 10&ndash;15 Years Location: Dubai -UAE Department: Customer Success / Account ManagementAbout the RoleWe are seeking an experienced Customer Success Manager with 10&ndash;15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives. The ideal candidate should possess strong expertise in E-commerce / ERP implementations, customer relationship management, stakeholder engagement, and post-sales account growth.The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long-term business partnerships.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the primary point of contact for strategic customer accounts.</li><li>Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors.</li><li>Conduct regular business reviews and success planning sessions with customers.</li><li>Understand customer business objectives and align solutions to achieve desired outcomes.</li></ul>Project &amp; Delivery Governance<ul><li>Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E-commerce and ERP projects.</li><li>Monitor project health, milestones, risks, dependencies, and customer satisfaction.</li><li>Drive issue resolution and escalation management when required.</li><li>Ensure successful onboarding, adoption, and utilization of implemented solutions.</li></ul>Customer Success &amp; Retention<ul><li>Develop customer success plans and track measurable business outcomes.</li><li>Identify opportunities to improve customer engagement and product adoption.</li><li>Drive customer retention, renewals, and long-term partnership growth.</li><li>Monitor customer health metrics and proactively address concerns.</li></ul>Strategic Account Growth<ul><li>Identify upselling, cross-selling, and expansion opportunities across existing accounts.</li><li>Work closely with Sales, Pre-Sales, and Delivery teams to support account growth initiatives.</li><li>Assist customers in defining digital transformation roadmaps and future enhancements.</li></ul>Process &amp; Governance<ul><li>Establish account governance frameworks and communication plans.</li><li>Prepare executive-level reports, customer success metrics, and business performance reviews.</li><li>Ensure adherence to service-level agreements (SLAs) and contractual commitments.</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.</li><li>Strong experience managing enterprise customers across E-commerce / ERP projects.</li><li>Proven experience handling large-scale digital transformation engagements.</li><li>Strong stakeholder management and executive communication skills.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong understanding of project lifecycle management and delivery governance.</li><li>Ability to identify business opportunities and drive account growth.</li></ul>Preferred Domain Experience<ul><li>E-commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)</li><li>ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)</li><li>Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Customer-first mindset with strong business acumen.</li><li>Leadership and team collaboration skills.</li><li>Ability to influence stakeholders at all organizational levels.</li></ul>Educational Qualification<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.</li><li>MBA or relevant certifications in Customer Success, Project Management, ERP, or E-commerce will be an added advantage.</li></ul>Travel Requirement<ul><li>This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.</li><li>The candidate should be comfortable visiting customer locations and managing on-site stakeholder interactions whenever required.</li></ul>Success Metrics<ul><li>Customer Satisfaction (CSAT) &amp; Net Promoter Score (NPS)</li><li>Customer Retention &amp; Renewal Rate</li><li>Revenue Growth from Existing Accounts</li><li>Project Success &amp; Delivery Metrics</li><li>Customer Adoption &amp; Engagement Levels</li><li>Executive Stakeholder Satisfaction</li></ul>Ideal Candidate Profile: A seasoned customer-facing professional who can effectively bridge customers, delivery teams, and business stakeholders while driving successful ERP / E-commerce engagements, customer retention, and account growth.Pay: AED12,000.00 - AED15,000.00 per monthWork Location: In person

Customer Success Manager

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Customer Service

Customer Service

customer service

Customer service

Customer Service Specialist

Customer Transformation Manager

Customer Success Manager