customer support (jeddah) Jobs in Jeddah Saudi Arabia

customer support (jeddah)

service sales Jobs in Jeddah Saudi Arabia

service sales

customer services

CMA CGM

<div>
 
 CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for an
 
 Customer Service Officer
 
 to join our fast-growing and challenging organization.
 
 
 
 
 
 
 Position:
 
 Customer Services Officer
 
 
 
 Location:
 
 Jeddah
 
 
 
 Advanced Desk Responsibilities:
 
 
 
 &bull; Single-entry point for all customer care queries
 
 
 &bull; Full case ownership throughout the entire lifecycle &ndash; no forwarding to other departments
 
 
 &bull; Respond to customer calls, cases, and chats within SLA timelines
 
 
 &bull; Handle complaints and shipment disruptions professionally and efficiently
 
 
 &bull; Coordinate with internal teams to ensure timely resolution
 
 
 &bull; Communicate with customers regarding operational updates (vessel delays, rollovers, etc.)
 
 
 &bull; Follow up on customer KPIs such as FCRR, TAT, and NPS
 
 
 &bull; Conduct regular meetings with customers to drive continuous improvement
 
 
 &bull; Identify and promote value-added services (VAS) such as Carrier Haulage or VGM
 
 
 
 Standard Desk:
 
 
 
 &bull; Manage all cases based on
 
 FIFO
 
 (First In &ndash; First Out) principle
 
 
 &bull; Promote and guide customers through the
 
 digital journey
 
 for a more efficient experience
 
 
 
 Special Desk:
 
 
 
 &bull; Handle Direct Delivery and Breakbulk shipments
 
 
 &bull; Execute and follow up on delivery processes
 
 
 &bull; Manage tailored solutions for special cargo and commodities
 
 
 &bull; Regularly meet with customers to review business needs
 
 
 &bull; Act as setup point for special exceptions (e.g., fruit, cross-sell, etc.)
 
 
 
 Qualifications &amp; Profile:
 
 
 
 &bull; 2-5 years of experience in Shipping &amp; Logistics
 
 
 &bull; Strong customer and vendor relationship management skills
 
 
 &bull; Proven ability to drive change, innovation, and process improvement
 
 
 &bull; Excellent communication, presentation, and decision-making skills
 
 
 &bull; Team player with a proactive and professional attitude
 
 
 &bull; Proficient in MS Office applications
 
</div>

Customer Services

Schneider Electric

<div>Job Description: 
The Field Services Outside Sales Representative is accountable for the promotion and sales of a broad range of technical services including the start-up, maintenance, testing, retrofit, upgrade and digital Services of all major manufacturer's electrical equipment installed at the customer&rsquo;s site. THE OSSR is also accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions. This position is responsible for developing and maintaining relationships with new and existing SE customers to identify the scope of work, estimate and sell system adds/modifications and maintenance agreements so as to meet or exceed his/her profitable sales target. The FSS develops new sales opportunities and addresses and services the needs of established accounts, utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs. Creates FS Service proposals, and close them facing the customer. He/she interacts with the account manager from the BUs, and also with FS ISSR and FS Operational Marketing. He/she will have to increase the mix of Service Plans sales as a top priority. 
In mature countries, we can specialize the outside sales representatives per customer type:<ul><li>
Strategic Accounts FS outside sales: is the specialized sales force (V2) to maximize services revenue with Strategic accounts, supporting the SAE or KAM (V1).</li><li>
Targeted Accounts FS outside sales: is the specialized sales force (V2) to maximize services revenue with Targeted accounts, supporting the Account Manager (V1).</li><li>
Proximity Accounts FS outside sales (direct): is the specialized sales force to maximize services revenue with the proximity account</li><li>
Proximity Accounts FS outside sales (indirect): is the specialized sales force to maximize services revenue with the partners (Facility Managers, System integrators, Contractors, Distributors, VARs, Pannel Builders) addressing proximity accounts not followed directly by SE.</li></ul><div> 
 Essential Responsibilities:
</div><ul><li>Develops account profiles and executes the sales plan.
</li><li>Applies market and account skills necessary for dealing with specific target audiences.
</li><li>Identifies and contacts potential customers or prospects, either existing or new.</li><li>
Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery..)</li><li>
Utilizes BFO (Salesforce.com) for sales funnel management and for Account Planning.
</li><li>Provides monthly forecasts and summaries in a timely manner.</li><li>
Participates in the preparation of analysis and reports on field service performance.
</li><li>Prepares sales quotations and proposals with the help of quotation team in respect of FS expected margin.</li><li>
Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.</li><li>
Is &ldquo;feeding&rdquo; the Field Services Marketing leaders with Offers feedback and needs</li><li>
Educates customers on all SE products and services with special attention on Recurring and digital Offers
</li><li>Provides mentoring, coaching and guidance to other sales employees</li><li>
Coordinates and/or attends trade shows and marketing/sales seminars as needed</li></ul><div></div><ul><li><div> 
Main interactions:
</div>FS Sales Team, Customers, FSVP, FS Operational Marketing, Inside services sales, BU/Country account managers, Business developers , Services Bureau<div> 
</div><div>Key Success Factors</div>
Good working relationship and regular coordination with all Account Managers (incl. GAM/KAM) for opportunities identification and support
Regular collaboration with FS Operational Marketing team for thorough understanding of country Installed Base
</li></ul>Qualifications:
<ul><li>The successful candidate should have a (4) year college degree or equivalent work experience and (3-10) years technical sales experience.</li><li>
Inside sales or CCC experience is a plus</li><li>
Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.</li><li>
Excellent verbal and written communication skills including C-level customers</li><li>
Thorough knowledge of Schneider Electric services offers throughout the Asset Management Life Cycle of the product.
</li><li>Proficient in Microsoft Office suite and ERP/CRM related tools. Excellent organizational skills.</li></ul>
About Our Company:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

General Field Sales: Key Clients - Senior Professional

Dewan Aldahab Jewellery Co. LLC

<div>
 
 
 Company Description
 
 
 
 Dewan Aldahab Jewellery Co. LLC is a major player in the bullion trading industry in KSA, offering pure gold with a purity of 24k as well as jewelry purity of 18 and 21 Karat. With a focus on providing integrated services to clients, the company partners with leading companies in shipping, The company is distinguished by offering a wide range of luxurious jewelry, gold bullion, and gold-related services. The company was established to provide high-quality products and excellent services to customers. specializing in the wholesale and retail trade of gold bullion and gold jewelry. They are involved in the design, production, and distribution of various gold products, catering to both individual customers and businesses. Dewan Al Dahab is known for its quality products and customer service within the gold market.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a #Sales_specialist (Gold Seller) for our #new_branch located in Jeddah . The Gold Seller will be responsible for assisting customers in purchasing jewelry and gold bullion. This role requires excellent customer service skills, product knowledge, and the ability to manage sales transactions efficiently. The Gold Seller will provide information about gold products, assist with customer inquiries, and ensure a positive shopping experience for every customer.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Assisting the branch manager in achieving the required sales target.
 </li>
 <li>
 Selling and Purchasing gold to customers.
 </li>
 <li>
 Welcoming customers inside the branch, showcasing the company&rsquo;s products, and meeting their needs.
 </li>
 <li>
 Arranging and organizing merchandise within the branch.
 </li>
 <li>
 Creating sales and purchase invoices, and handling receipts and disbursements through the system.
 </li>
 <li>
 Ensuring the merchandise is secure within the branch and preventing any shortages.
 </li>
 <li>
 Assisting the branch manager in reconciling gold inventories.
 </li>
 <li>
 Helping the branch manager in rotating and relocating merchandise within the branch.
 </li>
 <li>
 Assisting the branch manager in semi-annual and annual inventory checks and reorganizing merchandise in the branch afterward.
 </li>
 <li>
 Performing any other tasks related to daily work responsibilities
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience from 3:5 years at jewelry, money exchange or luxury retail .
 </li>
 <li>
 From Jeddah or near place
 </li>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management experience
 </li>
 <li>
 Strong interpersonal skills and ability to build relationships
 </li>
 <li>
 Very good using on Microsoft office
 </li>
 </ul>
 
 If you are interested in working with us, or you know someone need this position please share cv on od@dewanaldahab.com
 
 
 
 
</div>

Jewelry Sales Associate

BGL EXPRESS CARGO COMPANY-KSA   شركة بي جي ال اكسبرس للشحن

<div>
 
 
 CARGO SALES AGENT -CSA SALES
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site position for a Cargo Sales Agent (CSA Sales) located in Jeddah and Riyadh. The role involves managing client relationships, promoting sales of logistics and cargo services, providing exceptional customer service, and ensuring client satisfaction. The Cargo Sales Agent will identify new business opportunities, provide expert advice on cargo insurance and transport solutions, and ensure smooth communication between clients and the company&rsquo;s operational team.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills, with the ability to professionally interact with clients and resolve inquiries.
 </li>
 <li>
 Sales expertise to identify and close business opportunities in logistics and cargo services.
 </li>
 <li>
 Knowledge of Insurance processes related to cargo handling and shipping solutions.
 </li>
 <li>
 Willingness to participate in Training programs to stay updated with market trends and internal systems.
 </li>
 <li>
 Ability to thrive in a fast-paced, client-focused environment with strong problem-solving skills.
 </li>
 <li>
 A bachelor&rsquo;s degree in Business, Logistics, or a related field is a plus.
 </li>
 <li>
 Experience in the logistics or cargo industry is an advantage.
 </li>
 <li>
 Fluency in English and Arabic is a plus.
 </li>
 </ul>
</div>

CARGO SALES AGENT -CSA SALES

Bostani

Company: Bostani. Locations: Jeddah, Khobar, Riyadh (Saudi Arabia). Job Type: Full-time.&nbsp;Overview&nbsp;Bostani is seeking motivated and ambitious salespeople to join its team.&nbsp;The salesperson will play a pivotal role in achieving sales goals and providing excellent customer service through direct interaction with customers, understanding their needs, and offering appropriate solutions.&nbsp;Duties and Responsibilities&nbsp;Welcome customers and provide assistance in a friendly and professional manner.&nbsp;Understand customer needs and suggest appropriate products.&nbsp;Achieve individual and team sales goals.&nbsp;Fully familiar with Bostani products and services.&nbsp;Complete sales transactions accurately and efficiently.&nbsp;Contribute to creating a positive and welcoming work environment.&nbsp;Handle customer inquiries and complaints professionally.&nbsp;Assist in displaying products and organizing inventory.&nbsp;Participate in team meetings and training sessions.&nbsp;Required Qualifications&nbsp;Previous experience in retail sales is preferred. (But not a requirement)&nbsp;Excellent communication skills and a strong ability to deal with others&nbsp;Customer service orientation and a commitment to customer satisfaction&nbsp;Ability to work independently or within a team&nbsp;Proficiency in basic math, reading, and writing&nbsp;Adaptive and willing to learn&nbsp;Passion for sales and achieving goals &nbsp;

Sales Person

Marriott International

<div>Additional Information 
Job Number25177719 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia, 21493 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Front Office Manager

Antal

One of our clients is in the Metal Industry, in Saudi Arabia, and is hiring for the position of Sales RepresentativeLocation: JeddahYears of Experience: 2- 3Education: Relevant Bachelors or a Masters DegreeNotice Period: Immediate joiners or a maximum one-month notice period.Skills:- Preference for University graduate or equivalent .- Fluent English speaker is essential .- Min 2-3 years in Sales.- HVAC &amp; Duct industry knowledge.- Familiar with the market region.- KSA driving license &amp; Car is mandatory.- All nationalities.Responsibilities:- Present, promote and sell products/services using solid arguments to existing and prospective customers.- Perform cost-benefit and needs of existing/potential customers to meet their needs.- Establish, develop and maintain positive business and customer relationships- Expedite the resolution of customer problems and complaints to maximize satisfaction.- Achieve agreed upon sales targets and outcomes within schedule.- Coordinate sales effort with team members and other departments.Application Note:We thank all applicants for their interest; however, only shortlisted candidates will be contacted.To ensure your application is processed correctly, please apply through our official Arbete Careers portal (visit our website &rarr; Careers section &rarr; Vacancies Page &rarr; Sales Engineer ).Please ensure to include your expected salary and notice period while submitting your application.Job Type: Full-timePay: From &#65020;13,000.00 per month

Ducting & HVAC Solutions Sales Engineer

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