customer service representative Jobs in Karachi Pakistan

customer service representative

assistant manager sales Jobs in Karachi Pakistan

assistant manager sales

customer sales executive Jobs in Karachi Pakistan

customer sales executive

customer service executive Jobs in Karachi Pakistan

customer service executive

customer success manager Jobs in Karachi Pakistan

customer success manager

customer services manager

Gulf Star Travel & Tourism

Job description:Gulf Star Travel &amp; Tourism is hiring on the position of a Coustomer Service Executive (Male Only)Gulf Star Travel &amp; Tourism is seeking to appoint highly motivated, self-driven individuals to drive sales by designing and implementing target marketing strategies. You will also be responsible for maintaining customer relationships, tracking sales data, and creating performance reports.Travel Agency Sales Products:<ul><li>Visa Consultancy</li><li>International Tours</li><li>Domestic &amp; International Air Ticket</li></ul>JOB DESCRIPTION:<ul><li>Contributing to the development of marketing strategies.</li><li>Communicate with target audiences and build and develop customer relationships.</li><li>Develop targeted sales strategies.</li><li>Answering client queries.</li><li>Maintaining client relations.</li><li>Able to present physically and online company profile and unique selling points to potential clients.</li><li>Provide timely and professional assistance to clients via phone, WhatsApp, and email.</li><li>Maintain a customer-first attitude ensuring complete satisfaction and trust.</li><li>Handle inquiries regarding company services, including Visa Consultancy, Travel Assistance, and CRM Support.</li><li>Manage and resolve customer complaints with politeness, patience, and efficiency.</li><li>Ensure smooth coordination between customers and internal departments for quick issue resolution.</li><li>Keep accurate records of all customer interactions, feedback, and follow-ups.</li><li>Demonstrate strong product knowledge to guide clients in choosing the right services.</li><li>Maintain a positive and empathetic attitude towards customers at all times.</li><li>Contribute ideas for service improvement and customer retention strategies.</li><li>Ability to close deals.</li><li>Attention to detail</li><li>Ability to maintain knowledge of company&rsquo;s products and procedures.</li><li>Attractive Salary + Commissions.</li></ul>Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to handle multiple clients and inquiries simultaneously.</li><li>Friendly, confident, and professional personality.</li><li>Basic computer and CRM system knowledge.</li><li>Prior experience in customer support &amp; sales coordination is a plus.</li><li>MS Excel, MS Word, Windows, Facebook, Basic Data Entry Skills,</li><li>The candidate has to answer customer queries on Facebook, Instagram, WhatsApp, emails and Calls.</li><li>Excellent verbal and written communication skills</li><li>Excellent customer service skills</li><li>Minimum 3-5 year of customer support &amp; sales coordination experience.</li></ul>Education Required: Minimum IntermediateJob Type: Full-timeJob Type: Full-timePay: From Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service/Sales Coordinator: 3 years (Preferred)</li></ul>Work Location: In person

Customer Services

The BranPac

At The BranPac, we believe every interaction tells a story &mdash; one that reflects care, trust, and excellence. We&rsquo;re looking for a Customer Service Executive who embodies empathy, professionalism, and a passion for creating remarkable customer experiences. If you have an eye for aesthetics, a calm approach to challenges, and the ability to represent premium brands with grace &mdash; this role is for you.Key Responsibilities<ul><li>Manage customer inquiries via email, phone, chat, and social media with warmth and precision.</li><li>Provide accurate and prompt information regarding products, services, and policies.</li><li>Maintain organized customer records through CRM systems.</li><li>Follow up on pending queries to ensure timely and satisfactory resolution.</li><li>Collaborate with internal teams to enhance the overall customer journey.</li><li>Escalate complex cases to senior management when necessary.</li><li>Contribute to FAQs, support materials, and customer feedback reports.</li><li>Gather and relay customer insights to improve service quality and brand experience.</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in Business, Communications, Marketing, or a related field.</li><li>Prior experience in customer service or client relations &mdash; preferably within luxury fashion, skincare, jewellery, makeup, lifestyle, or home d&eacute;cor brands.</li><li>Excellent verbal and written communication skills.</li><li>A customer-first mindset with strong problem-solving abilities.</li><li>Familiarity with MS Office or Google Workspace; experience with CRM tools is a plus.</li><li>Ability to stay composed under pressure and manage multiple priorities gracefully.</li></ul>Key Skills:<ul><li>A passion for premium and lifestyle brands.</li><li>Empathy, patience, and professionalism in every interaction.</li><li>A collaborative, growth-oriented attitude.</li><li>Attention to detail and a drive for excellence.</li></ul>Job Type: Full-timeWork Location: In person

Customer Services - Executive

The Bran Pac

Customer Service ExecutiveAt The BranPac, we believe every interaction tells a story &mdash; one that reflects care, trust, and excellence. We&rsquo;re looking for a Customer Service Executive who embodies empathy, professionalism, and a passion for creating remarkable customer experiences. If you have an eye for aesthetics, a calm approach to challenges, and the ability to represent premium brands with grace &mdash; this role is for you.Key Responsibilities<ul><li>Manage customer inquiries via email, phone, chat, and social media with warmth and precision.</li><li>Provide accurate and prompt information regarding products, services, and policies.</li><li>Maintain organized customer records through CRM systems.</li><li>Follow up on pending queries to ensure timely and satisfactory resolution.</li><li>Collaborate with internal teams to enhance the overall customer journey.</li><li>Escalate complex cases to senior management when necessary.</li><li>Contribute to FAQs, support materials, and customer feedback reports.</li><li>Gather and relay customer insights to improve service quality and brand experience.</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in Business, Communications, Marketing, or a related field.</li><li>Prior experience in customer service or client relations &mdash; preferably within luxury fashion, skincare, jewellery, makeup, lifestyle, or home d&eacute;cor brands.</li><li>Excellent verbal and written communication skills.</li><li>A customer-first mindset with strong problem-solving abilities.</li><li>Familiarity with MS Office or Google Workspace; experience with CRM tools is a plus.</li><li>Ability to stay composed under pressure and manage multiple priorities gracefully.</li></ul>Key Skills:<ul><li>A passion for premium and lifestyle brands.</li><li>Empathy, patience, and professionalism in every interaction.</li><li>A collaborative, growth-oriented attitude.</li><li>Attention to detail and a drive for excellence.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Executive

Emirates

<div>
 
 Job Purpose
 
 
 
 We&rsquo;re looking for a dynamic and passionate
 
 Customer Sales &amp; Service Team Leader
 
 to join our Emirates retail team. In this role, you&rsquo;ll lead and inspire a group of Customer Sales &amp; Service Agents to deliver a seamless, premium, and personalized customer experience &mdash; one that reflects Emirates&rsquo; world-class hospitality and Experiential Retail vision.
 
 
 You&rsquo;ll play a key role in driving sales through consultative customer interactions, identifying cross-sell and upsell opportunities, and promoting premium products and Skywards membership benefits. As a people leader, you&rsquo;ll foster a high-performance culture by coaching and motivating your team to achieve sales targets while maintaining service excellence
 
 
 Your responsibilities will include overseeing daily store operations, managing workflow and staff scheduling, and ensuring a professional retail environment. You&rsquo;ll also leverage digital tools and CRM platforms to enhance efficiency, monitor performance metrics, and support special events or activations that elevate the in-store experience.
 
 
 Qualification
 
 
 To be successful in this role, you&rsquo;ll need an A-Level (or equivalent) qualification with at least four years of experience, ideally within airline sales or a contact centre environment. Strong communication, problem-solving, and leadership skills are essential, along with a genuine passion for delivering exceptional customer service.
 
 
 If you&rsquo;re ready to lead with purpose and elevate every customer interaction, we&rsquo;d love to hear from you
 
 
 Salary &amp; benefits
 
 
 We offer a competitive salary package along with a range of benefits
 
 
 including annual leave, medical coverage, concessional travel benefits, and professional development opportunities within the Emirates Group. Join us and be part of a team that values excellence, growth, and global experiences
</div>

Customer Sales & Service Team Leader - Karachi

MARS Healthcare Network

We are looking for Fresh talent who are able to work as Client Success Executive, serve as a liaison between the support team, physician, and clients to ensure the effectiveness of our reporting process by performing all related tasks and solving issues as they come up during the shift.Roles and Responsibilities:<ul><li>Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.</li><li>Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.</li><li>Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast-moving environment.</li><li>Monitor work-lists on designated software to ensure TAT requirements are satisfied through a proactive approach and prompt response.</li><li>Assume complete responsibility for daily work-lists and timely delivery of reports to ensure the quality of deliverables to client satisfaction.</li><li>Perform regular checks on pending tasks including open tickets and complete shift tasks in a timely fashion to ensure smooth shift handover.</li><li>Liaison with the technical team to communicate software issues experienced by the client.</li></ul>Qualification and Skills:<ul><li>Must have at least a Bachelors Degree from a reputable University.</li><li>Must be able to lead a team effectively.</li><li>At least 2 years of Experience in dealing with International Clients.</li><li>Excellent communication skills</li><li>Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus.</li><li>Must be able to type and file accurately with precise data entry skills.</li><li>Knowledge of medical terminology is a plus.</li><li>Ability to schedule and register patients rapidly and accurately.</li><li>General knowledge of computers and Microsoft Office software.</li></ul>Benefits:<ul><li>Market competitive salary</li><li>Company sponsored lunch/dinner</li><li>Excellent working environment</li></ul>Job Type: Full-timePay: From Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 2 years (Required)</li></ul>

National Foods Limited

<div>
 At National Foods Limited, we are on a journey of growth and on building our most valuable assets which include our brands, financial strength, global presence, and our unbridled commitment to becoming a truly sustainable and a renowned company in the world.
 
 
 
 Job Purpose
 
 
 
 Responsible for ensuring an efficient and accurate demand forecasting process, optimizing inventory levels, and driving superior customer service performance. This role plays a leading part in the Sales &amp; Operations Planning (S&amp;OP) process, aligning demand and supply plans to business objectives. By collaborating with cross-functional teams, the role ensures high forecast accuracy, service level excellence, and seamless order fulfillment, ultimately contributing to business growth, operational efficiency, working capital optimization and customer satisfaction. Aim is to devise and implement a strategy that facilitates cost-effective flow of stock from suppliers to customers.
 
 
 
 Principal Responsibilities
 
 
 
 <ul>
 <li>
 Lead Demand Planning and CS for local and international divisions in developing and maintaining accurate demand forecasts using historical data, market trends, and statistical models.
 </li>
 <li>
 Drive and own the entire monthly S&amp;OP cycle, including Forecast Reviews, Corporate Demand Review (CDR), and S&amp;OP meetings, aligning demand with business strategies.
 </li>
 <li>
 Contribute to Activity Planning Meeting (APM), Demand Supply Review (DSR), and SLOBs meetings by providing timely, accurate forecasting and demand insights.
 </li>
 <li>
 Balance inventory stock levels, replenishment lead times and resolution of past due inventory receipts on a monthly basis at warehouse level (including virtual warehouses), leveling opening inventory at all warehouse levels, whilst minimizing OOS situations
 </li>
 <li>
 Work closely with Sales, Marketing, and Finance teams to incorporate business intelligence into forecasts.
 </li>
 <li>
 Integrate long-term factors into demand planning, including NPDs (New Product developments), seasonality, and promotional calendars.
 </li>
 <li>
 Analyze key performance indicators (KPIs) such as forecast accuracy, bias, and demand variability, to set direction for ensure high levels of customer service by optimizing order fulfillment and on-time, in-full (OTIF) delivery performance.
 </li>
 <li>
 Utilize and enhance demand planning tools (e.g., SAP APO (Advance planning and optimization, IBP) for better forecasting accuracy.
 </li>
 <li>
 Recommend mitigating actions by developing what if scenarios to review upcoming out of stock situations arising due to supply or production constraints
 </li>
 <li>
 Review and monitor supply chain KPIs to conduct root cause analysis for supply chain issues/variances and perform corrective action plans to avoid reoccurrence
 </li>
 <li>
 Through regular check-ins with stakeholders, review, and monitor stock/sales graphical alert to all Stakeholders daily and handle Kaizen/improvement projects to achieve department policies and goals.
 </li>
 <li>
 Coordinate and ensure accuracy in master data with ABAP team for developing and maintaining all reports in SAP.
 </li>
 <li>
 Analyze the primary and secondary sales performance at SKU Level, versus forecasting and other supply chain processes for improvement actions required. Ensure that (Trade Operational Performance) TOP (S&amp;OP- Pre work sheet- Analysis) sheet for S&amp;OP are prepared and shared with relevant stakeholders &ndash; sales, marketing, finance, supply chain. These become basis for evaltuting and projecting performance at PNL level.
 </li>
 <li>
 Optimize inventory and contribute towards operational efficiency within the supply chain.
 </li>
 <li>
 Provide strategy and direction to procurement and warehousing for collaboration with and coordination of channel partners, including suppliers third party service providers and customers.
 </li>
 <li>
 Develop and implement demand and customer service policies, procedures and activities that maximize efficiency, reliability, timeliness and cost effectiveness.
 </li>
 <li>
 Partner with cross-functional leaders to align demand strategies with broader business objectives and financial plans.
 </li>
 <li>
 Assist the Head of IBP in planning, preparation and implementation of operational plans and budgets and implement value-added projects that are strategic to improving business targets and long-term growth.
 </li>
 <li>
 Provide leadership, coaching, and mentorship to the team, ensuring their professional growth.
 </li>
 <li>
 Establish a performance-driven culture, setting clear goals and fostering accountability within the supply planning team.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Demonstrated excellence in oral, written and electronic communications
 </li>
 <li>
 Exceptional stakeholder management skills and the ability to drive collaboration across functions.
 </li>
 <li>
 Solid analytical and problem-solving skills; ability to interpret large data sets and translate insights into action.
 </li>
 <li>
 Strong leadership and decision-making ability, fostering a high-performance culture within the team.
 </li>
 <li>
 Demonstrated leadership in driving continuous improvement and change management.
 </li>
 <li>
 Demand and Supply Reconciliation Within the S&amp;OP Process
 
 
 </li>
 </ul>
 
 Required Experience:
 
 10-12 years of total experience, with 7-10 years in a directly relevant role.
 
 
 
 Education:
 
 Bachelor's degree required; MBA preferred.
 
 
 National Foods Limited provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
</div>

Senior Manager Demand Planning and Customer Services

Walkeaze Pakistan

1. Greet and direct customers. 2. Provide accurate information (e.g. product features, pricing and after-sales services). 3. Answer customer&rsquo;s questions about specific products/services. 4. Conduct price and feature comparisons to facilitate purchasing. 5. Cross-sell products. 6. Ensure racks are fully stocked. 7. Manage returns of merchandise. 8. Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times). 9. Inform customers about discounts and special offers. 10. Provide customer feedback to the store manager. 11. Stay up-to-date with new products/services.Minimum RequirementsAge 22-35 Years Pay: 35000 + 3.5% com Middle to intermediate 1 to 2 years of experience.Job Type: Full-timeWork Location: In person

Sale Advisor Perfume (Lucky one Mall)

Explore 1305+ Customer services manager in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

1305 customer services manager jobs IN Karachi Pakistan

Customer Services

Customer Services - Executive

Customer Service Executive

Customer Sales & Service Team Leader - Karachi

Customer Service Executive

Senior Manager Demand Planning and Customer Services

Sale Advisor Perfume (Lucky one Mall)