customer services manager

MAPCO

<div><div><b>Company: </b>Majors Management
</div><div><b>Position Title: </b>Customer Service Leader
</div><div><b>Reports to: </b>Store Manager
</div><div><b>Job Type: </b>Part or<b> </b>Full Time
</div><div><b>Location:</b> Onsite
</div><div></div><div><b>PRIMARY RESPONSIBILITIES</b>
</div><ul><li>Meet company customer service standards.
</li></ul><ul><li>Follow company cash control policies and procedures.
</li></ul><ul><li>Adhere to all laws and regulations regarding the sale of any government regulated products and services.
</li></ul><ul><li>Obey company and health department safety guidelines for food preparation.
</li></ul><ul><li>Detail cleaning of store interior and exterior according to company standards.
</li></ul><ul><li>Stock and rotate products including coolers and/or freezers.
</li></ul><ul><li>Complete training activities and meet minimum job performance standards.
</li></ul><ul><li>Follow the company's general rules of conduct and code of ethics.
</li></ul><ul><li>Motivate sales associates to grow the store sales and profitability using suggestive selling techniques.
</li></ul><ul><li>Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
</li></ul><ul><li>Other duties as assigned.
</li></ul><div></div><div><b>QUALIFICATIONS</b>
</div><ul><li>Time Management
</li></ul><ul><li>Action Oriented- not fearful of acting with minimum planning.
</li></ul><ul><li>Customer Focus- act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
</li></ul><ul><li>Determination- seldom gives up before finishing, especially in the face of resistance or setbacks.
</li></ul><ul><li>Essential Functions- capable of working in a fast-paced environment that requires being on your feet for an extended period of time.
</li></ul><ul><li>Handle Hazardous Materials- 5%
</li></ul><div></div><div><b>EDUCATION and/or EXPERIENCE</b>
</div><ul><li>Customer service experience desired
</li></ul><ul><li>Ability to perform multiple tasks at one time
</li></ul><ul><li>Read, understand, and speak English at an eighth-grade level
</li></ul><div></div><div><b>PHYSICAL DEMANDS</b>
</div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.</div></div>

Customer Service Leader - #762 - Westmoreland, TN

Al-Futtaim

<div><b>Overview Of The Role:</b><br>
<ul><li>
The Customer Service Manager at Dubai Festival City Mall is responsible for leading the transformation of the customer experience into a hospitality-grade, world-class service model. This role champions a hospitality-first culture across all guest-facing functions to ensure every interaction reflects premium service standards. The manager oversees guest journey redesign, concierge innovation, service governance, tenant alignment, and data-driven experience enhancement, positioning the mall as a lifestyle destination rather than merely a retail environment. Success in this role involves visible leadership during peak periods, proactive problem-solving, and measurable improvements in guest satisfaction and loyalty.</li></ul><br>
<b>
What You Will Do:</b><br>
<h4 class="jobSectionHeader"><b>
Service Culture &amp; Hospitality Mindset</b></h4><br>
<ul><li>
Develop and implement hospitality-grade service standards.</li><li>
Lead cross-functional service training programs across various departments including Security, FM, Housekeeping, Concierge, FOH/BOH.</li><li>
Establish service recovery protocols aligned with hotel industry best practices.</li><li>
Conduct regular service audits and coaching sessions to ensure standards are met.</li></ul><h4 class="jobSectionHeader"><b><br>
Guest Journey Redesign &amp; Optimization</b></h4><br>
<ul><li>
Oversee full customer journey mapping from arrival to exit.</li><li>
Redesign touchpoints such as parking, valet, wayfinding, concierge desks, and family amenities.</li><li>
Improve parking flow and first impression experiences.</li><li>
Optimize stroller services and accessibility support.</li><li>
Implement queue management standards to enhance guest satisfaction.</li></ul><h4 class="jobSectionHeader"><b><br>
Concierge &amp; Personalized Guest Services</b></h4><br>
<ul><li>
Introduce premium concierge offerings, including priority bookings, reservations, meet &amp; greet, and VIP assistance.</li><li>
Develop VIP lounge/service concepts for enhanced guest experiences.</li><li>
Integrate Blue Rewards to personalize recommendations and enhance member experiences.</li><li>
Collaborate with Marketing to create curated guest moments and secure event access for guests.</li></ul><h4 class="jobSectionHeader"><b><br>
Experience Leadership on the Floor</b></h4><br>
<ul><li>
Act as visible Duty Experience Manager during peak hours.</li><li>
Maintain active floor presence during weekends, events, and seasonal campaigns.</li><li>
Proactively engage with guests and tenants to address issues before escalation.</li><li>
Lead coordination meetings during peak periods to ensure service efficiency.</li></ul><h4 class="jobSectionHeader"><b><br>
Service Standards, SOPs &amp; Compliance</b></h4><br>
<ul><li>
Develop and update SOPs for Valet, Concierge, Guest Relations, Taxi, and VIP Services.</li><li>
Standardize protocols for cleanliness, scenting, music, ambiance, lighting, and presentation.</li><li>
Ensure FM, Security, and Housekeeping meet premium hospitality expectations.</li><li>
Conduct regular inspections to ensure quality and compliance with service standards.</li></ul><h4 class="jobSectionHeader"><b><br>
Tenant Engagement &amp; Service Alignment</b></h4><br>
<ul><li>
Conduct joint service workshops and tenant briefings to promote service consistency.</li><li>
Implement service scorecards to measure tenant service performance.</li><li>
Launch mystery shopper programs across retail and F&amp;B to monitor service levels.</li><li>
Share insights and improvement plans with tenants to enhance overall guest experience.</li></ul><h4 class="jobSectionHeader"><b><br>
Data-Driven Experience Enhancement</b></h4><br>
<ul><li>
Analyze footfall data, heatmaps, dwell time, and Blue Rewards insights to refine guest experience.</li><li>
Monitor complaint trends and implement corrective actions accordingly.</li><li>
Develop monthly experience dashboards to track performance and progress.</li><li>
Present actionable insights to senior leadership for strategic decision making.</li></ul><h4 class="jobSectionHeader"><b><br>
Financial &amp; Operational Management</b></h4><br>
<ul><li>
Oversee valet revenue targets and ensure financial goals are met.</li><li>
Manage operating budgets to maintain financial health.</li><li>
Optimize manpower planning for efficient service delivery.</li><li>
Ensure timely processing of quotations, LPOs, and invoices to support operational management.</li></ul><br>
<b>
Required Skills To Be Successful:</b><br>
<ul><li>
Hospitality Operations</li><li>
Service Design &amp; Journey Mapping</li><li>
Customer Experience Strategy</li><li>
Budget &amp; Financial Management</li></ul><br>
<b>
What Qualifies You For The Role:</b><br>
<ul><li>
Bachelor's Degree in Hospitality Management, Business Administration, or related field.</li><li>
Professional certification in Customer Experience or Hospitality is preferred.</li><li>
7-10 years of experience in hospitality, luxury retail, or premium mall management.</li><li>
Minimum 3-5 years in a managerial leadership role, preferably in hotel operations or luxury guest services.</li></ul></div><p></p>

Customer Service Manager

ESFM

<p></p><div><p><b>Position Title: CLIENT SERVICES MANAGER</b></p><p><b>
Shift: Mon - Fri 7:30am - 4:30pm</b></p><p><b>
Salary: $60,000 - $65,000</b></p><p><b>
Other Forms of Compensation:</b> none</p><p></p><p><br>
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).</p><p></p><p><br>
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance &amp; Engineering, ESG Programming, Laboratory Support Services, Janitorial &amp; Industrial Cleaning, Landscaping &amp; Grounds Management, Workplace Solutions and Managed Services.</p><p></p><p><br>
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM&rsquo;s clients include many household names from the life sciences, technology, oil &amp; gas and manufacturing markets.</p><p></p><p><b><i><br>
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the &lsquo;job search&rsquo; in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on &lsquo;referral tracking.&rsquo; For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.</i></b><b><i>
</i></b></p><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2>
</div><div><p>
The <b>Client Service Manager</b> will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.<br>
<br>
<b>Key Responsibilities:</b></p><br>
<p></p><ul><li>
Provides continued high standard of service and communication to maintain client base</li><li>
Surveys existing accounts for new opportunities</li><li>
Manipulates data as needed for internal business reviews/meetings</li><li>
Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance</li><li>
Manages internal resources to problem solve for issues that have happened in the field</li><li>
Serves as liaison between client and sector to ensure all relevant information is communicated</li><li>
Performs other duties as assigned</li></ul><p></p><p><b><br>
Qualifications:</b></p><br>
<p></p><ul><li>
3-5 years of relevent experience or experience in hospility, restaurant, or retail is a plus</li><li>
Demonstrated ability to prepare, analyze and present complex business reviews to Clients</li><li>
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation</li><li>
Demonstrated ability to use analytical and intuitive judgment and sound decision making</li><li>
Strong problem solving skills</li><li>
Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel</li></ul></div></div></div><p><b>
Apply to ESFM Services today!</b></p><p><i>
ESFM is a member of Compass Group USA</i></p><p><b>
Click here to Learn More about the Compass Story</b></p><p></p><p><b><br>
Associates at ESFM are offered many fantastic benefits.</b></p><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Paid Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul><p></p><p><br>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf</p><p></p><p><b><br>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.</b></p><p><b>
Certain positions may require Florida Level 2 background screening. Details: </b><b>https://info.flclearinghouse.com/</b></p><p></p><p><br>
Applications are accepted on an ongoing basis.</p><p></p><p><br>
Eurest Services maintains a drug-free workplace.</p><p></p><p><br>
Req ID:1524768</p><p>
ESFM</p><p>
Brandy Wilson</p></div>

CLIENT SERVICES MANAGER

General Informatics

<div><p>The Customer Service Manager serves as the advisor to and main point of contact for clients, ensuring maximum value from IT services while driving client satisfaction and retention. This role combines technical knowledge, relationship management, and proactive account maintenance to deliver exceptional client outcomes with a primary focus on preserving and strengthening existing customer relationships.
</p><p>Key Responsibilities</p>
<h3 class="jobSectionHeader"><b>Client Relationship Management</b></h3>
<ul><li>Serve as the primary point of contact for assigned client accounts</li>
<li>Build and maintain strong relationships with client stakeholders</li>
<li>Conduct regular check-ins to ensure ongoing client satisfaction</li>
<li>Monitor client health and proactively address concerns</li>
<li>Manage client expectations and communications</li>
<li>Respond promptly to client inquiries and requests</li>
</ul><h3 class="jobSectionHeader"><b>Service Delivery &amp; Support</b></h3>
<ul><li>Oversee day-to-day service delivery for assigned client portfolio</li>
<li>Monitor service level agreements and performance metrics</li>
<li>Coordinate with technical teams to ensure service quality</li>
<li>Ensure timely resolution of client issues and escalations</li>
<li>Maintain accurate documentation of client interactions and requirements</li>
<li>Track and report on service delivery effectiveness</li>
</ul><h3 class="jobSectionHeader"><b>Account Retention &amp; Satisfaction</b></h3>
<ul><li>Drive client retention through proactive relationship management</li>
<li>Monitor customer satisfaction and address concerns before escalation</li>
<li>Identify and mitigate potential churn risks</li>
<li>Ensure clients are deriving maximum value from existing services</li>
<li>Maintain high customer satisfaction (CSAT) scores</li>
<li>Foster long-term client loyalty and engagement</li>
</ul><h3 class="jobSectionHeader"><b>Business Reviews &amp; Strategic Planning</b></h3>
<ul><li>Conduct quarterly business reviews with client stakeholders</li>
<li>Review service utilization and performance metrics with clients</li>
<li>Maintain client IT roadmaps aligned with business objectives</li>
<li>Provide guidance on best practices and service optimization</li>
<li>Document client feedback and improvement opportunities</li>
</ul><h3 class="jobSectionHeader"><b>Revenue Preservation</b></h3>
<ul><li>Protect and maintain existing recurring revenue within assigned accounts</li>
<li>Monitor contract renewals and facilitate renewal process</li>
<li>Identify and address service gaps that may impact retention</li>
<li>Collaborate with management on pricing and contract discussions</li>
<li>Track account metrics including Monthly Recurring Revenue (MRR)</li>
</ul>
<p>Required Qualifications</p>
<h3 class="jobSectionHeader"><b>Education &amp; Experience</b></h3>
<ul><li>Associate's or Bachelor's degree in Business, IT, or related field (preferred)</li>
<li>2+ years experience in customer service, account management, or customer success</li>
<li>1+ years working in IT services or technology industry</li>
<li>Experience managing client relationships and service delivery</li>
</ul><h3 class="jobSectionHeader"><b>Skills &amp; Competencies</b></h3>
<ul><li>Strong customer service orientation</li>
<li>Excellent communication and interpersonal skills</li>
<li>Technical aptitude and ability to understand IT services</li>
<li>Problem-solving and issue resolution capabilities</li>
<li>Relationship building and maintenance</li>
<li>Attention to detail and organizational skills</li>
<li>Time management and prioritization abilities</li>
<li>Professional presentation skills</li>
</ul><h3 class="jobSectionHeader"><b>Technical Knowledge</b></h3>
<ul><li>Understanding of IT service management principles</li>
<li>Familiarity with cloud technologies and infrastructure</li>
<li>Basic knowledge of security solutions</li>
<li>Understanding of managed IT services delivery</li>
<li>Proficiency with CRM and service management tools</li>
<li>Ability to learn and adapt to new technologies</li>
</ul><h2 class="jobSectionHeader"><b>Success Metrics</b></h2>
<p>Performance in this role is measured by:</p>
<ul><li>Net Revenue Retention (NRR) - Primary metric measuring revenue retained within assigned portfolio</li>
<li>Customer satisfaction (CSAT) scores</li>
<li>Client retention rate</li>
<li>Service delivery quality and responsiveness</li>
<li>Client engagement and relationship strength</li>
<li>Proactive identification and resolution of client concerns</li>
</ul>
<p>Additional Responsibilities</p>
<ul><li>Maintain current knowledge of technology trends and industry best practices</li>
<li>Participate in client success initiatives and service improvements</li>
<li>Collaborate with technical teams on service delivery optimization</li>
<li>Support knowledge sharing and documentation efforts</li>
<li>Contribute to process improvement initiatives</li>
<li>Consistently demonstrate &quot;Can Do, Will Do!&quot; attitude</li>
<li>Other duties as assigned</li>
</ul>
<p>Work Environment &amp; Physical Requirements</p>
<p><b>Travel:</b> Minimal (less than 10%)</p>
<p>Predominantly operates in an office environment with standard office equipment including computers, phones, and other communication tools. May occasionally visit client sites for meetings and relationship management activities.</p>
<p>Physical requirements include:</p>
<ul><li>Ability to sit for extended periods while working at a computer</li>
<li>Ability to use standard office equipment (computer, keyboard, mouse, phone)</li>
<li>Ability to communicate effectively via phone, video conference, and in-person meetings</li>
<li>Ability to travel locally to client sites when necessary</li>
<li>Ability to lift and carry materials up to 25 lbs. occasionally (laptops, presentations materials, documents)</li>
</ul>
<p>The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.</p>
<p>EOE, including disability/veterans</p></div>

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li><br>
College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>No years of experience required</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div><p></p>

Associate Customer Services (Qatarization)

Meijer

<div><p>As a family company, we serve people and communities. When you work at Meijer, you&rsquo;re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family &ndash; take care of your career and your community!</p><p></p><p><b><br>
Meijer Rewards</b></p><ul><li><p>
Weekly pay
</p></li><li><p>Scheduling flexibility</p></li><li><p>
Paid parental leave
</p></li><li><p>Paid education assistance</p></li><li><p>
Team member discount
</p></li><li><p>Development programs for advancement and career growth</p></li></ul><p></p><p><br>
Please review the job profile below and apply today!</p><p></p>
Are you seeking to join a thriving organization? Do you possess a fervent dedication to nurturing tomorrow's leaders? We are on the lookout for an exceptional Customer Service/Front End Dept Manager to Join Meijer to support our Greenfield, WI Store location.<br>
<br>
The Customer Service/Front End Dept Manager is responsible for overall team member engagement for those in span of care. You will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling &amp; forecasting staffing needs, and team member and customer conflict resolution). The Customer Service/Front End Dept Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.<br>
<br>
A career at Meijer offers more than just a paycheck. We provide a wide range of benefits designed to support a positive work-life balance, ensuring that you can thrive both personally and professionally:<br>
<br>
<ul><li>Get Paid Weekly</li></ul>
- Medical/Dental/Vision/401K (effective on Start Date - Leaders Only)<br>
- 3 Weeks of Paid Days Off (effective on Start Date - Leaders Only)<br>
<ul><li>Tuition Free and Reimbursement Education Assistance (effective on Start Date)</li><li>Child and Adult Care Assistance</li><li>Team Member Discount</li><li>...and Much More!!!</li></ul><p></p><p><b><br>
What You&rsquo;ll be Doing:</b></p><ul><li>
Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.</li><li>
Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.</li><li>
Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.</li><li>
Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&amp;L.</li><li>
Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.</li><li>
Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.</li><li>
This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.</li></ul><p></p><p><b>
What You Bring with You (Qualifications):</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent experience.</li><li>
Minimum 4+ years of retail/grocery or customer service experience.</li><li>
Progressive leadership experience preferred.</li><li>
A passion to provide industry leading service.</li><li>
Demonstrated ability to communicate with team members in a way that provides clear and precise direction.</li><li>
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.</li><li>
Demonstrated ability to lead an organization that practices working safely at all times.</li><li>
Demonstrates proactive/creative thinking and applies it to the business.</li><li>
A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.</li><li>
A strong business acumen.</li><li>
An innovative attitude to help Meijer set the industry standard.</li><li>
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.</li></ul></div>

Customer Service Dept Mgr - Greenfield, WI

AvalonBay Communities

<div><b>Overview</b><p></p><p>
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we&rsquo;ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.<br>
<br>
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.</p><p></p><p><b>
The Role</b></p><p><b>
The Role</b></p><p>
The Partner Services Customer Service Manager is responsible for ensuring that the customer service team supporting our Partner Services clients meets all operational and administrative goals. This includes overseeing the daily performance of a team that manages inbound phone calls and emails from residents, clients, and on-site leasing staff.</p><p></p><p>
This role requires strong leadership skills and a commitment to fostering a high-performing, collaborative team environment. The manager ensures all contracted service levels are consistently met&mdash;including quality, response time, and reporting requirements&mdash;while maintaining effective working relationships with internal teams and external business partners. The manager also champions initiatives that improve performance and supports the career development and engagement of all team members.</p><p></p><p><b>
This position will be located in our Virginia Beach, VA office. This is a hybrid position</b></p><div></div><p><b>
Key Responsibilities</b></p><ul><li><p>
Communicate and ensure daily achievement of performance standards, service levels, and client-specific contractual metrics.</p></li><li><p>
Coordinate and direct the daily operations of the team, ensuring timely completion of all deliverables.</p></li><li><p>
Recruit, schedule, onboard, train, and evaluate team members; make recommendations regarding personnel actions.</p></li><li><p>
Provide daily coaching, feedback, and development for all associates; conduct quality reviews to ensure performance and contractual compliance.</p></li><li><p>
Create, monitor, and support career development plans for all team members.</p></li><li><p>
Recognize and reward individual and team accomplishments.</p></li><li><p>
Foster a work environment that promotes job satisfaction, engagement, and retention.</p></li><li><p>
Introduce and champion new processes and initiatives to enhance operational efficiency and effectiveness.</p></li><li><p>
Handle escalated calls and issues beyond frontline team capabilities.</p></li><li><p>
Execute administrative responsibilities including scheduling, performance assessments, and oversight of work assignments.</p></li></ul><p></p><p><b>
Minimum Job Qualifications</b></p><ul><li><p>
High school diploma or GED (required)</p></li><li><p>
Minimum of two years supervisory experience in a contact call center or shared services center or fast paced office operations environment.</p></li><li><p>
Minimum 2+ years of experience in a in a call center, shared services center, or fast-paced operations environment (required)</p></li><li><p>
Strong English verbal and written communication skills</p></li><li><p>
Basic arithmetic proficiency (addition, subtraction, multiplication, division)</p></li><li><p>
Proficiency with Microsoft Office (Word, Excel, PowerPoint)</p></li><li><p>
Strong organizational skills and exceptional attention to detail</p></li><li><p>
Ability to multitask and manage administrative duties while supporting call operations</p></li><li><p>
Proven ability to maintain confidentiality and exercise good judgment</p></li><li><p>
Demonstrated experience coaching, training, and developing associates</p></li><li><p>
Ability and willingness to work a flexible schedule</p></li><li><p>
Strong problem‑solving skills and ability to deliver empathetic, one‑call resolutions</p></li></ul><p></p><p><b>
Technical Requirements</b></p><ul><li><p>
Minimum internet speed of 25 Mbps upload/download</p></li><li><p>
Must be hardwired when working remotely (Wi‑Fi not acceptable)</p></li></ul><p></p><p><b>
How AvalonBay Supports You</b></p><p></p><div><div><p>
We know that our teams are the beating heart of our success and we&rsquo;re committed to showing our appreciation.</p><p></p><p>
We offer:</p><p></p><p>
Comprehensive benefits &mdash; health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.</p><p>
Growth based on achievement and promotion from within.</p><p>
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization &ndash; including destination awards, &lsquo;AvalonBay&rsquo;s Very Best&rsquo; recognition program and others!).</p><p>
A 20% discount on our incredible apartment homes.</p><p>
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.</p></div></div><p></p><p><b>
Additional Info</b></p><p></p><p>
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.</p><p>
AvalonBay makes employment decisions without regard to a person&rsquo;s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.</p><p>
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)</p></div><p></p>

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