customer services manager

Envista Holdings

<div><p>Operating Company: Nobel Biocare<br>
Location: Istanbul,Istanbul,TR<br>
Date Posted: September 22, 2025<br>
Req Number: R5023497</p></div><div></div>
<br><div><p><b>Job Description:</b></p> <p>This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes. <b>Customer Services Manager</b> aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.</p><ul> <li>Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse</li> <li>Monitor the timely communication of product requests and follow up product delivery status</li> <li>Being fully responsible of order to invoice process and customer collaboration agenda</li> <li>Manage and monitor customer accounts to ensure timely payments</li> <li>Collaborate with sales and finance teams on customer account matters</li> <li>Generate regular reports on accounts receivable status and aging</li> <li>Manage product exchange and return processes efficiently and effectively</li> <li>Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience</li> <li>Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.</li> <li>Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.</li> <li>Monitor and evaluate the performance of team members</li></ul><p> </p><p><b>Job Requirements:</b></p><ul> <li>Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)</li> <li>Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry</li> <li>Familiarity with regulatory requirements in the healthcare industry</li> <li>Excellent verbal and written English communication skills</li> <li>Strong leadership and team management skills</li> <li>Excellent communication and customer relationship skills</li> <li>Analytical thinking ability and result-oriented approach</li> <li>Knowledge of logistics and Warehouse management</li> <li>Ability to manage product exchange and return processes efficiently</li></ul><p> </p><p><b>Operating Company:</b></p> <p>Nobel Biocare</p> <p>Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.</p></div>

Customer Services Manager

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 <strong>
  Customer Services Manager
 </strong>
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
  </li>
  <li>
   Monitor the timely communication of product requests and follow up product delivery status
  </li>
  <li>
   Being fully responsible of order to invoice process and customer collaboration agenda
  </li>
  <li>
   Manage and monitor customer accounts to ensure timely payments
  </li>
  <li>
   Collaborate with sales and finance teams on customer account matters
  </li>
  <li>
   Generate regular reports on accounts receivable status and aging
  </li>
  <li>
   Manage product exchange and return processes efficiently and effectively
  </li>
  <li>
   Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
  </li>
  <li>
   Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
  </li>
  <li>
   Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
  </li>
  <li>
   Monitor and evaluate the performance of team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
  </li>
  <li>
   Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
  </li>
  <li>
   Familiarity with regulatory requirements in the healthcare industry
  </li>
  <li>
   Excellent verbal and written English communication skills
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Excellent communication and customer relationship skills
  </li>
  <li>
   Analytical thinking ability and result-oriented approach
  </li>
  <li>
   Knowledge of logistics and Warehouse management
  </li>
  <li>
   Ability to manage product exchange and return processes efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Novartis

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 This role focuses on managing strategic partnerships with pharmaceutical distributors and warehouse networks to ensure efficient supply chain operations and exceptional customer service. It involves overseeing distributor relationships, handling customer complaints and inquiries, and driving service excellence through proactive engagement and resolution strategies. The position plays a key role in aligning distribution activities with business goals while fostering a customer-centric environment.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leadership &amp; Sales Delivery: Lead the National Wholesalers Team to achieve sales objectives through effective resource management, clear goal setting, and team development.
  </li>
  <li>
   Strategic Account Management: Develop and implement business plans, budgets, and performance objectives for distributor accounts, ensuring cross-functional alignment and fulfillment of contractual obligations.
  </li>
  <li>
   Customer &amp; Partner Engagement: Build long-term, value-driven relationships with distributors and ensure access to key decision-makers to support Novartis portfolio positioning.
  </li>
  <li>
   Operational Excellence: Oversee order processing, logistics coordination, and ensure timely delivery and data accuracy for all distributor transactions.
  </li>
  <li>
   Reporting &amp; Financial Oversight: Manage operating budgets, stock in trade, and issue monthly reports on distribution plans, trade loading, and inventory status.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A bachelor's degree in pharmacy or another field.
  </li>
  <li>
   Minimum of 2 years in a managerial capacity role, and at least 3 years in similar position or within the Sales function, within the pharmaceutical industry.
  </li>
  <li>
   Strong English and Arabic languages skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Commitment to Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 Novartis is an equal opportunity employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representatives of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empower our people to unleash their full potential.
 <br/>
 <br/>
 <strong>
  Why Novartis:
 </strong>
 Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
 <br/>
 <br/>
 <strong>
  Join our Novartis Network:
 </strong>
 Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
 <br/>
 <br/>
 <strong>
  Benefits and Rewards:
 </strong>
 Read our handbook to learn about all the ways we&rsquo;ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
 <br/>
 <br/>
</div>


Customer Services & Distribution Manager

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>This role focuses on managing strategic partnerships with pharmaceutical distributors and warehouse networks to ensure efficient supply chain operations and exceptional customer service. It involves overseeing distributor relationships, handling customer complaints and inquiries, and driving service excellence through proactive engagement and resolution strategies. The position plays a key role in aligning distribution activities with business goals while fostering a customer-centric environment.<br>
<br>
#LI-Onsite</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><p><b>Job Responsibilities</b></p><ul><li><b>
Leadership &amp; Sales Delivery</b>: Lead the National Wholesalers Team to achieve sales objectives through effective resource management, clear goal setting, and team development.</li><li><b>
Strategic Account Management</b>: Develop and implement business plans, budgets, and performance objectives for distributor accounts, ensuring cross-functional alignment and fulfillment of contractual obligations.</li><li><b>
Customer &amp; Partner Engagement</b>: Build long-term, value-driven relationships with distributors and ensure access to key decision-makers to support Novartis portfolio positioning.</li><li><b>
Operational Excellence</b>: Oversee order processing, logistics coordination, and ensure timely delivery and data accuracy for all distributor transactions.</li><li><b>
Reporting &amp; Financial Oversight</b>: Manage operating budgets, stock in trade, and issue monthly reports on distribution plans, trade loading, and inventory status.</li></ul><p></p><p><b>
Minimum Requirements</b></p><ul><li>
A bachelor's degree in pharmacy or another field.</li><li>
Minimum of 2 years in a managerial capacity role, and at least 3 years in similar position or within the Sales function, <b>within the pharmaceutical industry.</b></li><li>
Strong English and Arabic languages skills.</li></ul><p></p><p><b>
Commitment to Diversity &amp; Inclusion</b><br>
Novartis is an equal opportunity employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representatives of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empower our people to unleash their full potential.</p></div>
</div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Join our Novartis Network:</b> Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network</p><p><b>
Benefits and Rewards:</b> Read our handbook to learn about all the ways we&rsquo;ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards</p></div></div></div>
<br><div><div>Division
<div>International
</div></div><div>Business Unit
<div>Innovative Medicines
</div></div><div>Location
<div>Egypt
</div></div><div>Site
<div>New Cairo
</div></div><div>Company / Legal Entity
<div>EG02 (FCRS = EG002) Novartis Pharma S.A.E
</div></div><div>Functional Area
<div>Sales
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No</div></div><div><br>
</div><div><p>Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.</p></div></div><div></div>

A.A Joyland (Pvt) Ltd

<p>AA Joyland Pvt. Ltd. is looking to hire Customer Services Executive for its entity based in Karachi.</p><p>Position: Customer Services Executive<br/>Location: DHA Phase 8<br/>Qualification: Bachelors<br/>Experience: 1-2 years<br/>Salary: 40k -45k</p><p><b>Key Responsibilities:</b></p><ul><li>Promptly and professionally handle all incoming customer calls during office hours.</li><li>Ensure no customer call is missed and provide accurate information to assist customers.</li><li>Respond to customer inquiries received via WhatsApp and mobile in a timely and courteous manner.</li><li>Maintain and regularly update the <b>Customer Feedback Sheet</b> with accurate details.</li><li>Record and categorize negative feedback remarks appropriately.</li><li>Keep the official customer service mobile phone connected to the internet and operational at all times.</li><li>Report and update the line manager on all customer complaints, queries, and resolutions.</li><li>Follow proper leave procedures and inform the reporting manager in advance.</li><li>Identify recurring customer issues and escalate them for improvement opportunities.</li><li>Display professionalism, punctuality, and responsibility in all customer interactions.</li></ul><p><b>Required Skills:</b></p><ul><li>Excellent oral and written communication skills.</li><li>Strong listening and problem-solving abilities.</li><li>Ability to multitask and manage time efficiently.</li><li>Proficient in <b>MS Excel/Google Sheets</b> for updating and analyzing feedback data.</li><li>High responsiveness and a <b>customer-first</b> mindset.</li></ul><p>Interested candidates may share resume at careers@aajoyland.com with mentioning the position title in the subject line</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Customer Services Executive

MY CITY ODISHA

<p>My City Odisha is a company based in Bhubaneswar, Odisha, India. We are dedicated to providing top-quality services to our clients and customers. Our location in the vibrant city of Bhubaneswar offers a unique opportunity for professional growth and development.</p><p><b>Role Description</b></p><p>This is a full-time, on-site role for a Customer Service Manager located in Bhubaneswar. The Customer Service Manager will be responsible for overseeing a team of customer service representatives, ensuring customer satisfaction, managing customer support operations, and analyzing customer feedback to improve service quality. The day-to-day tasks include addressing customer inquiries, resolving complaints, implementing customer service policies, and maintaining high standards of customer care.</p><p><b>Qualifications</b></p><ul><li>Customer Service Management, Customer Support, and Customer Satisfaction skills</li><li>Analytical Skills for processing customer feedback and improving service</li><li>Excellent Communication skills for effective customer interactions</li><li>Strong leadership qualities and ability to manage a team</li><li>Experience in a customer service role is preferred</li><li>Bachelor's degree in Business Administration, Management, or a related field is beneficial</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;30,000.00 - &#8377;50,000.00 per month</p><p>Benefits:</p><ul><li>Food provided</li><li>Health insurance</li><li>Life insurance</li></ul><p>Work Location: In person</p><p><b>Speak with the employer</b><br/>+91 8926197715</p>

Customer Service Manager

Dengage

<div>
 <p>
  D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
  <br/>
 </p>
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
 </strong>
 :
 <br/>
 <ul>
  <li>
   <strong>
    Customer Onboarding
   </strong>
   : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
   <br/>
  </li>
  <li>
   <strong>
    Relationship Management
   </strong>
   : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
   <br/>
  </li>
  <li>
   <strong>
    Customer Health Monitoring
   </strong>
   : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
   <br/>
  </li>
  <li>
   <strong>
    Issue Resolution
   </strong>
   : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
   <br/>
  </li>
  <li>
   <strong>
    Training and Education
   </strong>
   : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
   <br/>
  </li>
  <li>
   <strong>
    Renewals &amp; Upselling
   </strong>
   : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
   <br/>
  </li>
  <li>
   <strong>
    Customer Advocacy
   </strong>
   : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
   <br/>
  </li>
  <li>
   <strong>
    Metrics and Reporting
   </strong>
   : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
   <br/>
  </li>
  <li>
   <strong>
    Churn Prevention
   </strong>
   : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Proven Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
   <br/>
  </li>
  <li>
   Strong understanding of SaaS business models and customer success principles.
   <br/>
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
   <br/>
  </li>
  <li>
   Ability to analyze customer data, identify trends, and proactively offer solutions.
   <br/>
  </li>
  <li>
   Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
   <br/>
  </li>
  <li>
   Problem-solving mindset with the ability to navigate complex customer issues.
   <br/>
  </li>
  <li>
   Strong organizational and multitasking skills with a focus on details.
   <br/>
  </li>
  <li>
   Bachelor's degree in Business, Marketing, or related field (preferred).
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <ul>
  <li>
   <strong>
    Growth Opportunities
   </strong>
   : Access to professional development and career growth within a rapidly expanding SaaS company.
   <br/>
  </li>
  <li>
   <strong>
    Collaborative Culture
   </strong>
   <strong>
    :
   </strong>
   Work in a supportive and innovative environment where your contributions are valued.
   <br/>
  </li>
  <li>
   <strong>
    Competitive Benefits
   </strong>
   <strong>
    :
   </strong>
   <strong>
   </strong>
   Enjoy a comprehensive benefits package.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
  <br/>
  <br/>
  <br/>
 </strong>
</div>


Customer Success Manager- Pakistan

Search 10000+ Customer services manager jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 customer services manager jobs NEAR_ME

Customer Services Manager

Customer Services Manager

Customer Services & Distribution Manager

Customer Services & Distribution Manager

Customer Services Executive

Customer Service Manager

Customer Success Manager- Pakistan