customer services manager

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Belgravia Health and Leisure Group Pty Ltd

About Genesis Fitness with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!This is a great career opportunity for someone wanting to get in to the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader. The Role Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with a Assistant Club Manager and the Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals. Key areas of responsibility include: <ul><li>Have a passion for fitness</li><li>Provide excellent customer service to all customers, both in person and over the telephone</li><li>Apply sound cash handling principals and use of Point of Sale (POS) systems</li><li>Promote the centre's services and programs to customers and accept customer bookings and enrolments</li><li>Previous experience in a similar position</li><li>Hold current First Aid & CPR Certification</li><li>Working With Children Check (or equivalent) & National Police Check</li><li>Prior experience in fitness, sales, customer service or a retail environment is highly advantageous</li></ul>Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply! We are not asking for a resume from you. Simply complete the application process by clicking the Apply Now button and we'll be in touch.We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.Genesis is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at .

Member Services Officer (Casual)

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

51Talk Headquarters

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 Responsibilities:
 
 
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 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
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 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
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 Conduct calls to prospective customers to promote and sell our products and services.
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 Handle customers&lsquo; inquiries and convert them into sales opportunities.
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 Understand customer needs and requirements to provide appropriate solutions .
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 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
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 Requirements:
 
 
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 Proven experiences as a customer service manager or in a similar supervisory role.
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 Strong understanding of customer relationship and sales management.
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 Ability to motivate and drive a team to achieve targets.
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 Excellent leadership, communication, and interpersonal skills.
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 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
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Customer Service Team Lead

Justlife

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 Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
 
 
 Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
 
 
 Come onboard and dedicate yourself to becoming #everydaybetter!
 
 
 Take over a key role as a Customer Support Manager in the Fulfillment - Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
 
 
 What we expect from you:
 
 
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 Lead Customer Support Teams: Manage and mentor a dynamic group of supervisors and outsource managers. You'll plan and schedule the workforce to deliver exceptional customer experiences while driving key business metrics
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 Oversee Performance: Monitor and evaluate daily team performance, ensuring the achievement of company KPIs
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 Stay Ahead of Trends: Keep abreast of industry developments, including new CRM technologies and AI applications in Customer Support. Translate these insights into actionable strategies for Justlife
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 Drive Strategy: Develop and execute short-term and long-term customer care strategies to deliver the best customer experience in the region
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 Build a High-Performing Team: Foster a culture of excellence through goal setting and agile SOPs, ensuring customer satisfaction in reachability and resolution
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 Champion Customer Feedback: Collaborate across departments to highlight and act on customer feedback, advocating for a customer-centric approach company-wide
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 Data-Driven Insights: Analyze customer support data to identify trends, pain points, and areas for improvement. Use these insights to drive strategic decisions and improve overall service quality
 
 
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 What we are looking for:
 
 
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 A self-driven individual who thrives in a dynamic, fast-paced environment and embraces the challenges of a startup culture
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 A proactive team player who&rsquo;s unafraid to experiment, learns from mistakes, and turns setbacks into growth opportunities
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 7+ years of experience in Operations, Logistics, Customer Experience, or Service fields, with at least 3 years in a management role
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 Proven experience in an e-commerce or startup setting
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 Strong team collaboration and communication skills, with the ability to influence and engage cross-functional teams
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 An analytical mindset with a strong customer focus, capable of making data-driven decisions that enhance the customer experience
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 Hands-on approach and the ability to navigate and lead within complex operational environments
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 Excellent verbal and written communication skills, with the ability to present ideas clearly and build strong interpersonal relationships
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 Deep expertise in customer service, with a solid understanding of the end-to-end customer journey and the ability to view processes from the customer&rsquo;s perspective
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 Exceptional organizational and time management abilities, ensuring efficient task prioritization in a fast-moving setting
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 Strong problem-solving skills with a creative and tactical approach to responding to challenges in a dynamic environment
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 Proficiency with technology, including software applications, computer systems, and phone systems
 
 
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 PERKS OF BEING A PART of JUSTLIFE
 
 
 Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
 
 
 We care about you
 
 
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 One-day extra vacation on your birthday with our JustHoliday!
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 Free Justlife credits so you can enjoy our own services
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 Work reality escapes opportunities through team-building games, challenges, and many more activities
 
 
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 We improve you
 
 
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 Working with a great team and entrepreneurial spirit
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 Continuous learning with mentorship, coaching, on-the-job, and internal-external training
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 Never-ending growth and fast career development and internal career opportunities
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 A fair and objective Performance Management System
 
 
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 We recognize you
 
 
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 Ignition of the hero in you through our &lsquo;&rsquo;JustHeroes&rsquo;&rsquo; Reward and Recognition Program
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 Availability of company discounts and gift vouchers
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 A bonus for every successful Employee Referral
 
 
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 About Us
 
 
 
 At Justlife, we envision a life without any chores that keep you from doing what you really want to.
 
 
 Justlife is the region&rsquo;s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
 
 
 We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer&rsquo;s needs at home across the GCC. We now offer home cleaning, salon &amp; spa at home, healthcare at home, maintenance &amp; repairs, upholstery cleaning, pest control &amp; disinfection, moving and packing, and car cleaning, and many more.
 
 
 We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
 
 
 We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.
 
 
 Join the tribe and let&rsquo;s become
 
 #everydaybetter
 
 , together!
 
 
 Powered by JazzHR
 
 
 xLM7coHfVR
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Customer Support Manager

Rightangled

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 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
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 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
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 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
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 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
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 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
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 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
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 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
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 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
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 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
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 Requirements
 
 
 
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 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
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 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
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 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
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 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
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 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
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 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
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 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
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 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 A Collaborative and Inclusive Team Culture
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 Pension Scheme
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 Employee Discounts on Healthcare Products
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 Professional Development Opportunities
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Customer Service Manager

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