customer services manager

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 <strong>
  Customer Services Manager
 </strong>
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
  </li>
  <li>
   Monitor the timely communication of product requests and follow up product delivery status
  </li>
  <li>
   Being fully responsible of order to invoice process and customer collaboration agenda
  </li>
  <li>
   Manage and monitor customer accounts to ensure timely payments
  </li>
  <li>
   Collaborate with sales and finance teams on customer account matters
  </li>
  <li>
   Generate regular reports on accounts receivable status and aging
  </li>
  <li>
   Manage product exchange and return processes efficiently and effectively
  </li>
  <li>
   Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
  </li>
  <li>
   Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
  </li>
  <li>
   Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
  </li>
  <li>
   Monitor and evaluate the performance of team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
  </li>
  <li>
   Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
  </li>
  <li>
   Familiarity with regulatory requirements in the healthcare industry
  </li>
  <li>
   Excellent verbal and written English communication skills
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Excellent communication and customer relationship skills
  </li>
  <li>
   Analytical thinking ability and result-oriented approach
  </li>
  <li>
   Knowledge of logistics and Warehouse management
  </li>
  <li>
   Ability to manage product exchange and return processes efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Customer Services Manager

Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To manage, monitor and review Air Arabia daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements. Also, to establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acts as the focal point in the respective station for all matters related to Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations&rsquo; operation manual.
  </li>
  <li>
   Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel and that all staff have the required, valid training certification as directed by Head Office.
  </li>
  <li>
   Coordinates with Flight Operations on the operational plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures. Identifies delay reasons and works closely with all necessary parties to resolve them.
  </li>
  <li>
   Liaises with line manager, Flight Operations, MCC and all necessary parties to manage AOG, emergencies, technical delays, disruption, diversions and service recovery.
  </li>
  <li>
   Establishes effective relationships with local authorities, GHAs, Suppliers and Vendors to ensure the station&rsquo;s operational efficiency and sound financial management; protects the financial interest and corporate image of Air Arabia at all times.
  </li>
  <li>
   Partners with Commercial Manager to ensure adherence of stations/departments to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <ul>
  <li>
   Guides and supports the respective personnel in critical complex situations related to laws and diversions, such as coordination for customs and immigration clearance.
  </li>
  <li>
   Monitors the Ground Handling Agents, Ground Security Agents, Vendors and other Suppliers Service Level Agreements. This includes: performance, payments, meetings, communication, etc. Liaises with Commercial Manager and Head Office on SLA
  </li>
  <li>
   Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement. Oversees and monitors the baggage handling system and resolves related or any other customer complaints.
  </li>
  <li>
   Supports QA/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely response to statuary requirements and findings.
  </li>
  <li>
   Participates in local Safety or Security exercises (table-top, mock incidents etc.) where applicable; ensures Safety Incidents (including DG incidents) are reported to headquarters and local authorities.
  </li>
  <li>
   Partners with Head Office to monitor and audit the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; encourages the airport teams to meet/exceed targets and provide excellent services.
  </li>
  <li>
   Provides Management with timely, comprehensive reporting on station&rsquo;s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
  </li>
  <li>
   Ensures that persons representing the company (Air Arabia staff, Ground or Security handling Staff etc.) are appropriately groomed and behaving in a fitting manner.
  </li>
  <li>
   Performs any other duties or additional responsibilities as advised by the Line Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Management/Statistics/Finance/IT or equivalent from a recognized university, alternately a diploma in a related field combined with necessary experience.
  </li>
  <li>
   Basic Airport safety and security procedures and regulations trainings are a must.
  </li>
  <li>
   &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
  </li>
  <li>
   Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
  </li>
  <li>
   Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS)
  </li>
  <li>
   Proficient in Microsoft Office suite, Internet, Web Search.
  </li>
  <li>
   Very good written and verbal communication skills, Technical reports writing, presentations, etc.
  </li>
  <li>
   Very good in English Language, Arabic Language may be conditional for certain regions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   6+ years of relevant working experience in Airlines/Aviation/GHA industry, 4 of which at least in Ground Handling Operations for multi-national mid-sized company.
  </li>
  <li>
   Must have a minimum of 3 years of experience as &ldquo;Airport/Station Manager&rdquo; leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
  </li>
  <li>
   Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc. Expert in one or more of the following: Cargo, Ramp, Dispatch, DGR, and Load Control.
  </li>
  <li>
   Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly. Experienced in monitoring contracts and service level agreements (SLAs).
  </li>
  <li>
   Capable of implementing policies, procedures, and manuals in line with standards and regulations. Relative commercial background and understanding of P&amp;L accounting. Product knowledge, high capability of understanding market needs and trends.
  </li>
  <li>
   Exposure to QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
  </li>
  <li>
   Hands on recruitment, schedules, rosters, and shift-pattern manpower allocation. Composed, self-confident and focused, committed to efficiency and successful safe results.
  </li>
  <li>
   Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions. Possesses effective persuasive, negotiation, problem solving and decision making skills. Dynamic with exceptional work habits; high accuracy and attention to both results and details.
  </li>
  <li>
   Employs technical expertise and interpersonal relations to support company&rsquo;s objectives. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  </li>
 </ul>
</div>


Customer Services Manager - Lahore

Abdul Latif Jameel

<div>
 <p>
  <strong>
   Who we are?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Abdul Latif Jameel is a diversified business of independent entities that include automotive distribution, auto parts manufacturing, financial services, renewable energy, environmental services, health, land and real estate development, logistics, electronics retailing and media services.
 </p>
 <p>
  Established in 1945 Abdul Latif Jameel has dual headquarters in Jeddah, Saudi Arabia and Dubai, and currently has operations in 30 countries employing approximately 11,000 people from more than 40nationalities.
 </p>
 <p>
  The term Abdul Latif Jameel refers broadly to several distinct, separate and independent legal entities. It is not itself a corporate entity, association or conglomerate run by an overarching parent company but merely refers to a group of distinct and wholly separate legal entities that are collectively referred to as Abdul Latif Jameel.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Job Responsibilities:
  </strong>
 </p>
 <p>
  Daily Communication to the operation team to insure all plans to be executed
 </p>
 <p>
  Planning for the daily activities ( Receiving , Dispatching , Transport ) to execute customers request
 </p>
 <p>
  Insure all plans to be delivered as per the schedule by operation .
 </p>
 <p>
  Monitor customers orders , by communicating to the operation team
 </p>
 <p>
  Immediate report to the customer in case any daily on his request.
 </p>
 <p>
  Insure all issues related to the customer has been resolved by the concerned party
 </p>
 <p>
  Monitor customers contract expiration
 </p>
 <p>
  Monitor credit/ Down payment balance for external customers through daily finance report
 </p>
 <p>
  Visiting the customers to maintain the relation and solving their issues .
 </p>
 <p>
  Conduct monthly stock count along with the operation team to insure the system is matching physical count
 </p>
 <p>
  Report to Management in case of any major issues related to operation or customers to resolve the problem
 </p>
 <p>
  Communicate with other division in case of any concerns to insure all orders will be delivered on time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Job Qualifications:
  </strong>
 </p>
 <p>
  Bachelor degree in Business Administration , Supply Chain management or relevant
 </p>
 <p>
  5 Years experience in Planning operations
 </p>
 <p>
  Computer Skills , VMS SAP system is preferable
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The associate will work with a daily standard of (48) hours per week.
  </strong>
 </p>
 <p>
  <strong>
   The job posting will expire in 7 days - Apply while the opportunity lasts!
  </strong>
 </p>
</div>


Planning and Customer Services Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Services Duty Manager - GS Hub Customer Services
</div></div><div><div>Ref #
</div><div>228608
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 07-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
We are currently recruiting for <b>Customer Services Duty Manager </b>for <b>Ground Services</b> in Doha.</p><p>
The role is responsible for proactively managing QR passenger service operations on a shift basis, maintaining the corporate safety and security standards of the airline and ensuring customer service standards delivered as per values enshrined in QR. You will take decision in behalf of the Terminal Manager whenever required and maintain continuity of the operations. You will track delays and offer alternative solutions in the best possible manner. You will engage with stakeholders such as immigration/ security and HIA to benefit the customer experience. You will coordinate with Qatar Aviation Services (QAS) to improve service levels agreed to enhance the customer journey.</p><p>
Key accountabilities of the role include:</p><ul><li><p>
Participates in customer service strategy formulation pertaining to Doha Airport and in testing customer service improvements before they are rolled out to the other areas system wide. Provides feedback to strategic initiatives in the Ground Services business plan.</p></li><li><p>
Manages all staff at check-in, gates and transfer desks to ensure seamless customer journey.</p></li><li>
Manages all day-to-day operational issues, including disruption handling and service recovery in accordance with corporate procedures.</li><li>
Ensures that delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation. Follows-up any issues and communicates results to line manager.</li><li>
Ensures operation remains within budgeted headcount numbers.</li><li>
Ensures that key HUB KPIs are met consistently e.g. Adherence to SPI targets, meet and exceed service quality standards targets and OTP targets.</li><li>
Ensures fraud preventions steps are adequately followed by the Agents and any escalations are highlighted to QR Security for further action.</li><li>
Provides full operational support to the Customer Services Duty Officers/ Supervisors at all times. Ensures highest levels of communication and interaction are maintained with all airside staff.</li><li>
Ensures senior managers are briefed of key issues on shift that may require action. Reports to Ground Services senior management on irregular airport operations as soon as the situation arises.</li><li>
Implements a review and risk assessment process on Standard Operations Procedures (SOP) and working practices to identify any unsafe practice for quality improvement.</li><li>
Introduces best practice operational process, procedures and controls to maximize the efficiency in operation.</li><li>
Conducts pre-shift meetings with Duty Officers and Supervisors to discuss shift activities and allocates staff as needed to enhance the resources and timing. Holds de-briefing session with all staff to highlight discrepancies and deficient areas and obtains recommendations for corrective action.</li><li>
Implements Business Contingency Plan; communicates, trains and organizes resources to have minimum operational interruption at critical situations.</li><li>
Monitors service standard for en-route transit passengers, STPC, meals/refreshment and ensure handled in accordance with the company policy/procedure.</li><li>
Manages/ develops Premium Operation and VIP areas to highest professional service levels, continuously maintains and increase premium passenger&rsquo;s satisfaction.</li><li>
Coordinates with Premium Operation and VIP manager on ongoing action plan for service improvement; adapt all possible methods to achieve/ exceed the setup targets.</li><li>
Manages all day-to-day operational issues with Premium Operations and VIP including check-in process, disruption management and service recovery in accordance with corporate procedures.</li><li>
Manages own Premium and VIP team and all third party relations that might affect the network area in a developed ways such as Ground Handling suppliers.</li><li>
Ensures adequate staffing levels are maintained per shift.</li><li><p>
Forster excellent teamwork and team spirit within Doha Hub team members, creates an enjoyable working environment and develops a sense of team belonging.</p><p></p><p><b><br>
Be part of an extraordinary story</b></p><p></p><p><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p></li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following skills and qualifications:</p><ul><li>
Relevant College or University qualification to minimum Bachelor&rsquo;s level.</li><li>
Minimum of 5 years of relevant experience within Airline Hub Operations.</li><li>
Management experience in an Airline Hub Operations environment.</li><li>
Have managed a team of people from multicultural background.</li><li>
Highly energized and passionate about delivering 5-star services experience.</li><li>
Able to work under pressure in a dynamic and fast paced environment.</li><li>
Able to meet required deadlines. Result oriented.</li><li>
With demonstrated flexibility in meeting the demands of the business.</li><li>
Solution-oriented and has good attention to details.</li><li>
Good analytical and decision making skills.</li><li>
Stakeholder management skills</li><li>
Proficient in English communications (written and spoken).</li><li><p>
Able to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.</p><p></p><p><b><br>
About Qatar Airways Group</b></p><p></p><p><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p></p><p><br>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p></p><p><b><br>
How to apply</b></p><p></p><p><br>
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228608</div></div></div></div></div></div></div></div>

Customer Services Duty Manager - GS Hub Customer Services

DUBAI PROPERTIES GROUP LLC

<p>The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.</p><p><strong>Overall Responsibilities</strong></p><ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul><p><strong>Tenant Relations</strong></p><ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul><p><strong>Financials / Legal</strong></p><ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul><p><strong>Customer Service and Relations</strong></p><ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul><p><strong>Mall Operations and Marketing Support</strong></p><ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul><p><strong>Performance Review and Reporting</strong></p><ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Ethra Human Resources

<p>We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs.</p> Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Horizon Pest Management LLC

<p><b>Job Overview</b><br/>We are seeking a dedicated and enthusiastic Route Manager to join our team. In this role, you will be the first point of contact for our clients, pricing &amp; scheduling our services over the phone and ensuring a positive experience. You be will handling inquiries, resolving issues, and assisting with various customer needs while maintaining a professional demeanor. This position is ideal for individuals who thrive in a fast-paced environment and possess strong communication skills.</p><p><b>Benefits</b></p><p><b>* </b>Paid Holidays</p><p><b>* </b>Cell Phone Allowance</p><p><b>*</b> Accrued PTO</p><p>* Employer Matched IRA</p><p><b>*</b> Health Insurance Allowance</p><p><b>*</b> Paid Training</p><p><b>*</b> Lead Commissions</p><p><b>Duties</b></p><ul><li>Provide outstanding customer service by addressing inquiries via phone, email, or chat.</li><li>Scan &amp; Email documents &amp; paperwork to clients as needed</li><li>Assist customers with service information, service status, and troubleshooting issues.</li><li>Schedule service appointments</li><li>Organize productive routes for service personnel effectively &amp; efficiently with minimal drive &amp; down time.</li><li>Handle outbound calling to schedule services and follow up on customer inquiries or feedback.</li><li>Maintain accurate records of customer interactions and transactions in the system.</li><li>Collaborate &amp; communicate with team members effectively to enhance service delivery and client satisfaction.</li><li>Communicate effectively in English; multilingual skills are a plus to cater to diverse clientele.</li><li>Utilize sales techniques to promote services during customer phone interactions.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in customer support or client services is preferred.</li><li>Experience with mobile scheduling software for route personnel (such as Pestpac, Gorilla Desk or Field Routes is helpful.</li><li>Familiarity with call center operations is advantageous.</li><li>Typing skills for efficient data entry and documentation.</li><li>Ability to communicate clearly and effectively with customers from varied backgrounds by phone.</li><li>Experience in outbound calling or sales is a nice-to-have but not mandatory.</li><li>A positive attitude and willingness to learn are essential for success in this role.</li></ul><p>Join us as we strive to provide exceptional service and support to our valued customers!</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $20.00 per hour</p><p>Work Location: In person</p>

Customer Service/Route Manager

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