customer services manager

Thrive Health

<p>Thrive Health is seeking a Customer Services Manager who will support our growing health &amp; wellness practice by managing client relations (welcoming clients, providing information, managing appointments/billing/correspondence, resolving concerns) and performing administrative duties. This is a front line position that will also work closely with (and provide backup to) the Clinic Practice Manager, as well as the doctors, therapists, and other specialists at the centre.</p><p>We are conveniently located in Gulberg near the Main Boulevard. Office timings are currently 9am to 6pm (2pm on Saturdays, Sundays closed). We have a friendly female-led work environment and female candidates are encouraged to apply.</p><p>The right person for this role:<br/>1. Is friendly, approachable, energetic and loves working with children.<br/>2. Conducts herself politely, professionally and with a positive attitude (even under pressure).<br/>3. Communicates effectively with clients, their families, doctors, therapists.<br/>4. Can effectively mediate and solve disputes and handle other challenging communications.<br/>5. Is resourceful, proactive, highly organized, and pays attention to detail.<br/>6. Has good computer skills, including Microsoft Office</p><p>Requirements:<br/>At least 1 year of client handling experience preferred.<br/>A Bachelor&rsquo;s degree is required.<br/>Proficient in English (oral and written).</p><p>Compensation offered will be commensurate with the candidate&rsquo;s profile.</p><p>THRIVE is a Centre for Health and Wellbeing that hosts a multi-disciplinary team including psychologists, speech &amp; language pathologists, behaviour therapists, a developmental paediatrician, a psychiatrist, and other professionals all focused on bringing an evidence-based and holistic approach to supporting clients needs. We work with children, adults, their families, and also offer services for school communities including consultancy services, psycho-educational assessments, and tailored trainings &amp; workshops.</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs45,000.00 per month</p><p>Application Question(s):</p><ul><li>Why do you think you will be a good fit for this position at THRIVE?</li><li>Why are you interested to work at THRIVE?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Client handling (in-person): 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Customer Services Manager

51Talk Headquarters

<div>
 <p>
  <strong>
   About the role:
  </strong>
  ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)
 </p>
 <p>
  be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
  </li>
  <li>
   Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
  </li>
  <li>
   Conduct calls to prospective customers to promote and sell our products and services.
  </li>
  <li>
   Handle customers&lsquo; inquiries and convert them into sales opportunities.
  </li>
  <li>
   Understand customer needs and requirements to provide appropriate solutions .
  </li>
  <li>
   Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experiences as a customer service manager or in a similar supervisory role.
  </li>
  <li>
   Strong understanding of customer relationship and sales management.
  </li>
  <li>
   Ability to motivate and drive a team to achieve targets.
  </li>
  <li>
   Excellent leadership, communication, and interpersonal skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 </p>
 <p>
  Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 </p>
</div>


Customer Service Manager

<div>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
  </li>
  <li>
   Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
  </li>
  <li>
   Conduct calls to prospective customers to promote and sell our products and services.
  </li>
  <li>
   Handle customers&lsquo; inquiries and convert them into sales opportunities.
  </li>
  <li>
   Understand customer needs and requirements to provide appropriate solutions .
  </li>
  <li>
   Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experiences as a customer service manager or in a similar supervisory role.
  </li>
  <li>
   Strong understanding of customer relationship and sales management.
  </li>
  <li>
   Ability to motivate and drive a team to achieve targets.
  </li>
  <li>
   Excellent leadership, communication, and interpersonal skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 </p>
 <p>
  Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 </p>
</div>


Customer Service Team Lead

TITAN COMPANY

<div><div><p><b>Job Requirements<br>
</b></p><br>
<p>Company Name: Titan</p><p>
Job Title: Customer Care Manager - Communication &amp; Benchmarking</p><p>
Job Type: Regular/Permanent</p><p>
Job Category: Jewellery-SMR</p><p>
Department: Retailing-Tanishq</p><p>
Location: Bengaluru, Karnataka, India</p><p><b><br>
Job Requirements</b></p><p>
</p><ul><li>Develop and administer communication channels with Tanishq to manager her non-sale journey with the business.</li><li>
Evolve customer propensity-based resolution mechanism basis identified parameters.</li><li>
Convert negative descriptive GMB ratings and Detractors into formal tickets and pursue closures Run win-back campaigns for no Purple unhappy customers in coordination with the Retail team.</li><li>
Coordinate with L&amp;D and CEEs to cascade resolution incidences with wider relevance with an aim to educate and prevent.</li><li>
Develop customer sensitivity indicators in CRM basis escalations, exceptions, SMT connect etc.</li><li>
Benchmark best practices inside and outside TCL and integrate them in Tanishq Care.</li><li>
Work closely with Complaints' Administrator in developing and rolling out training and induction SOPs.</li></ul><p><br>
If you are a customer-centric individual with a passion for delivering exceptional service, we would love to hear from you. Apply now to join our team at Titan as the Customer Care Manager for our Jewellery-SMR division.</p><p><b><br>
Work Experience<br>
</b></p><br>
<p><b>Education:</b> Bachelor&rsquo;s degree in marketing, Communications, Business Administration, or a related field.</p><p><b>
Experience:</b> 5+ years of experience in customer engagement, marketing, or a related role, with at least 2 years in a managerial capacity.</p><p><b><br>
Required Skills:</b></p><ul><li>
Strong analytical skills and experience with data-driven decision-making.</li><li>
Excellent verbal and written communication skills.</li><li>
Proficiency in CRM and marketing automation tools.</li><li>
Ability to work collaboratively across departments and manage multiple projects simultaneously</li></ul></div></div>

Customer Care Manager - Communication & Benchmarking

<div>
 <p>
  <strong>
   About the role:
  </strong>
  ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)
 </p>
 <p>
  be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
  </li>
  <li>
   Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
  </li>
  <li>
   Conduct calls to prospective customers to promote and sell our products and services.
  </li>
  <li>
   Handle customers&lsquo; inquiries and convert them into sales opportunities.
  </li>
  <li>
   Understand customer needs and requirements to provide appropriate solutions .
  </li>
  <li>
   Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experiences as a customer service manager or in a similar supervisory role.
  </li>
  <li>
   Strong understanding of customer relationship and sales management.
  </li>
  <li>
   Ability to motivate and drive a team to achieve targets.
  </li>
  <li>
   Excellent leadership, communication, and interpersonal skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 </p>
 <p>
  Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 </p>
 <p>
  <br/>
 </p>
 <p>
  51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 </p>
 <p>
  Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 </p>
</div>


Customer Service manager

HSBC

<div></div><div><div><div><div><div><div><div><div><div><div>Job description
</div><div><p>Corporate Services Manager (UAE Nationals only) - 0000LR2G</p><p>
Some careers shine brighter than others.<br>
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential.</p><p>
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.</p><div>
We are currently seeking an ambitious individual to join our team as a Corporate Services Manager. The job holder is responsible for managing the day-to-day activities of the Corporate Services department at HSBC M SQ Branch and as well as other corporate branches<br>
In this role, you will:<br>
<ul><li>Manage the day-to-day operations of offices, with particular emphasis on the effectiveness of the internal organization of departments and the quality and efficiency of services and effectiveness of control procedures.</li><li>Handle Local and international customer queries relevant to corporate account operations, including advising on electronic channels, payments and cash management, trade operations, other available products and services of the Bank etc.</li><li>Communicate with stakeholders at a regional/global level; ensure effective internal and external communication and sharing of such projects</li><li>Serve as liaison between Client Service and other project stakeholders</li><li>Ensure completion of Diary watch checks for all areas of corporate branch operations.</li><li>Assist / liaise with the other departments / units / segments / processing units of the Bank to achieve the common business goals, targets and service image of the Bank.</li><li>Work beyond the scope of the Service function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business</li><li>Accountable for delivering Client Service excellence globally effectively managing any risks and issues</li><li>Identification of opportunities globally and effectively managing the regional CSM&rsquo;s to deliver against client promises</li><li>Review at regular intervals recent audit reports issued by Bank&rsquo;s internal / external auditors and local regulators towards ensuring that all recommendations covering the branch have been implemented and maintained, unless dispensation has been obtained for the same</li><li>Identify and introduce service improvements to improve the overall client experience</li><li>Resolves global client service issues and challenges as the final escalation point</li><li>Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships</li><li>Cross selling products appropriate to customer needs and providing superior service support for all</li><li>Analyzing clients activities and providing advice and suggestions to clients to improve</li><li>Generate referrals for other areas of business in HSBC</li><li>Keep abreast of external factors influencing international business e.g., economic, cultural, geographical, procedural and regulatory requirements</li><li>Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets</li><li>Carry out the DBIRO activities for the branch &ndash; Undertake Information Security consultation, Support the implementation of primary ISR controls, Manage the Secondary ISR controls</li></ul></div><br>
</div></div></div></div></div><div><div><div><div><div>Requirements
</div><div><div>To be successful in the role, you should meet the following requirements:<br>
<ul><li>Strong knowledge of local and regional cash management with proven track record in Client Services.</li><li>Good knowledge and direct experience of service provision and how customer service impacts client perception.</li><li>Diligent, not afraid to get into the detail</li><li>Self-starter, highly motivated and determined with a can-do attitude</li><li>Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues</li><li>Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders</li><li>Excellent time management, planning and organization skills</li><li>Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations</li><li>Strong analytical and selling skills</li><li>A good understanding of the market &amp; market trends, competitive environment and regulatory environment.</li><li>Graduation degree is a must &ndash; to secure a UAE Visa and Work Permit</li></ul></div><p>
For further details and application information please visit our careers site, searching under reference number 0000LR2G.</p><p>
You&rsquo;ll achieve more at HSBC.<br>
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.<br>
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</p></div></div></div></div></div></div></div></div></div></div><p></p>

Corporate Services Manager (UAE National)

Autoport

<div>
 <p>
  Trade and Customer Relations Assistant Manager is expected to work in the Department of Trade and Customer Relations in Autoport Terminal Arkas Holding, located in Ba&scedil;iskele/Kocaeli.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in relevant departments (Preferably in International Trade, Business Administration, Maritime and Port Management etc.),
  </li>
  <li>
   Minimum 7 years of experience in marketing, Sales Techniques and Customer Relations Management at Shipping Lines, Agencies, or International Logistics Companies,
  </li>
  <li>
   Excellent command of English
  </li>
  <li>
   Strong knowledge of MS Office, especially PowerPoint and Excel applications and data analysis
  </li>
  <li>
   Preferably, knowledge of Foreign Trade, Import, Export, Customs process and legislation
  </li>
  <li>
   Leadership skills and ability to establish communication between departments and to explore the latest business strategies
  </li>
  <li>
   Strong analytical, problem solving and organization skills
  </li>
  <li>
   Excellent Presentation and communication skills
  </li>
  <li>
   Keen attention to detail, adaptability and pragmatism; ability to manage an active caseload and prioritize effectively
  </li>
  <li>
   No obstacle to travel
  </li>
  <li>
   Completed military service (for male candidates).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <ul>
  <li>
   Exploring and discovering new business opportunities- uncovering new markets, growth areas, emerging trends, potential customers, strategic partnerships, products and services - and novel approaches to reach existing markets.
  </li>
  <li>
   Provides input for decision-making to manager.
  </li>
  <li>
   Manage negotiations with the customer on behalf of the company
  </li>
  <li>
   Assisting development and implementation of pricing strategies.
  </li>
  <li>
   Assist to oversee and manage commercial contracts, ensuring compliance and optimizing terms for mutual benefit,.
  </li>
  <li>
   Enhancing the customer experience and promptly addressing client concerns with utmost efficiency.
  </li>
  <li>
   Manage, organize, follow, and report the processes of all trade affairs conducted with existing and potential, domestic and foreign customers, ship owners, ship agencies, international logistics companies operating at home and abroad,
  </li>
  <li>
   Detect and report the existing and potential risks and opportunities analysing international market, competition, ship services and freight traffic,
  </li>
  <li>
   Develop and maintain existing and potential customer portfolio, manage the sales oriented Trade and Customer Relations processes,
  </li>
  <li>
   Organize and report marketing activities in line with established procedures.
  </li>
 </ul>
 <p>
 </p>
</div>


Trade and Customer Relations Assistant Manager

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