customer services manager

Bridgezon Services

Job Title: Client Services Manager Company: Bridgezon Services Location: Msheireb, Doha, Qatar Salary: QAR 23,000 per monthJob Description: Bridgezon Services is seeking a highly professional and client-focused Client Services Manager to oversee client relationships and ensure the delivery of high-quality service at our Msheireb office in Doha. The ideal candidate will act as the main point of contact for key clients, ensuring satisfaction, retention, and long-term business growth.Key Responsibilities:<ul><li>Manage and maintain strong relationships with assigned clients</li><li>Serve as the primary point of contact for client inquiries and service delivery</li><li>Ensure client needs are met effectively and in a timely manner</li><li>Coordinate with internal teams to deliver services and resolve issues</li><li>Monitor client satisfaction and implement improvement strategies</li><li>Prepare reports on client performance, feedback, and service outcomes</li><li>Identify opportunities for upselling and business expansion</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field</li><li>Proven experience in client services, account management, or customer relationship roles</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Excellent problem-solving and organizational abilities</li><li>Ability to manage multiple clients and priorities effectively</li></ul>Benefits:<ul><li>Competitive salary of QAR 23,000 per month</li><li>Opportunity to work with high-value clients in a professional environment</li><li>Career growth and development opportunities</li></ul>How to Apply: Interested candidates are encouraged to submit their updated CV and cover letter for consideration.نوع الوظيفة: دائمالراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Client Services Manager

ESFM

<div>Position Title: CLIENT SERVICES MANAGER
Shift: Mon - Fri 7:30am - 4:30pm
Salary: $60,000 - $65,000
Other Forms of Compensation: none 
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). 
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance &amp; Engineering, ESG Programming, Laboratory Support Services, Janitorial &amp; Industrial Cleaning, Landscaping &amp; Grounds Management, Workplace Solutions and Managed Services. 
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM&rsquo;s clients include many household names from the life sciences, technology, oil &amp; gas and manufacturing markets. 
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the &lsquo;job search&rsquo; in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on &lsquo;referral tracking.&rsquo; For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
<div><div><div><h2 class="jobSectionHeader">Job Summary</h2>
</div><div>
The Client Service Manager will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction. 
 
Key Responsibilities: 
<ul><li>
Provides continued high standard of service and communication to maintain client base</li><li>
Surveys existing accounts for new opportunities</li><li>
Manipulates data as needed for internal business reviews/meetings</li><li>
Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance</li><li>
Manages internal resources to problem solve for issues that have happened in the field</li><li>
Serves as liaison between client and sector to ensure all relevant information is communicated</li><li>
Performs other duties as assigned</li></ul> 
Qualifications: 
<ul><li>
3-5 years of relevent experience or experience in hospility, restaurant, or retail is a plus</li><li>
Demonstrated ability to prepare, analyze and present complex business reviews to Clients</li><li>
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation</li><li>
Demonstrated ability to use analytical and intuitive judgment and sound decision making</li><li>
Strong problem solving skills</li><li>
Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel</li></ul></div></div></div>
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at ESFM are offered many fantastic benefits.<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Paid Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf 
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis. 
Eurest Services maintains a drug-free workplace. 
Req ID:1524768
ESFM
Brandy Wilson</div>

CLIENT SERVICES MANAGER

TOD by beIN

<div>
 
 
 Position Summary:
 
 
 
 The Customer Care Manager is responsible for leading TOD&rsquo;s customer care function across service, support, and customer-related commercial activities. The role oversees day-to-day customer care operations, including contact center performance, service delivery, account support, issue resolution, and initiatives that contribute to customer satisfaction, retention, and revenue optimization.
 
 
 This role plays a key part in ensuring that customer interactions are handled efficiently and professionally across all touchpoints, while also identifying opportunities to improve service quality, operational effectiveness, customer loyalty, and commercial outcomes.
 
 
 
 
 
 
 Key Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Lead and manage the end-to-end customer care function across customer support, service delivery, and customer account management.
 </li>
 <li>
 Oversee contact center operations and ensure service levels, quality standards, and response times are achieved.
 </li>
 <li>
 Drive continuous improvement in customer care processes, workflows, and operating procedures to enhance efficiency and customer satisfaction.
 </li>
 <li>
 Manage customer escalations and ensure timely resolution of complex issues in coordination with relevant internal stakeholders.
 </li>
 <li>
 Monitor customer feedback, complaints, and service trends to identify root causes and recommend corrective actions.
 </li>
 <li>
 Support retention and revenue-related initiatives through effective management of renewals, upselling opportunities, and customer engagement activities where applicable.
 </li>
 <li>
 Collaborate with Product, Technology, Marketing, Finance, and other internal teams to improve the overall customer journey and service experience.
 </li>
 <li>
 Establish and monitor KPIs, dashboards, and reporting related to service performance, customer satisfaction, retention, and team productivity.
 </li>
 <li>
 Contribute to budget planning and cost control within the customer care function, ensuring efficient use of resources.
 </li>
 <li>
 Assess operational risks within the function and implement appropriate controls, governance, and mitigation actions.
 </li>
 <li>
 Lead, coach, and develop the customer care team to ensure high performance, accountability, and a customer-centric culture.
 </li>
 <li>
 Ensure policies, processes, and customer interactions are aligned with company standards, compliance requirements, and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, Communications, or a related field, master&rsquo;s degree is an advantage.
 </li>
 <li>
 Minimum 10 years of relevant experience in customer care, customer service, customer operations, or contact center management.
 </li>
 </ul>
 
 
</div>

Customer Care Manager

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Manager, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
 </li>
 <li>
 Resolves escalated customer complaints and ensures timely resolution of the same
 </li>
 <li>
 Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
 </li>
 <li>
 Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
 </li>
 <li>
 Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
 </li>
 <li>
 Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service unit including, but not limited to;
 </li>
 <li>
 checking customers&rsquo; applications for different types of products and services,
 </li>
 <li>
 checking loan applications and loan agreements before submitting the same for approvals,
 </li>
 <li>
 authorizing customers&rsquo; signatures,
 </li>
 <li>
 authorizing the daily work of the customer services staff,
 </li>
 <li>
 following up dormant accounts especially debit accounts,
 </li>
 <li>
 preparing management reports such as monthly opened/closed accounts.
 </li>
 <li>
 Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Identify related areas for professional development of self and others.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
 </li>
 <li>
 Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT
 
 
 </li>
 </ul>
 Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
 
 
 <ul>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Well-informed of branch customer service practices and regulations
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3648 - Manager Customer Services (Qatarization)

Brown and Caldwell

<div>Brown and Caldwell is looking for a Client Services Manager to join the waste market sector team within our Private Sector Business Unit to support our clients in the Northeast and throughout the US. The successful candidate will have experience selling and/or delivering large capital projects. Projects will entail a broad spectrum of work, ranging from studies, environmental investigations and design for solid waste management and recycling facilities and waste disposal facilities. This is an exciting full-time opportunity to work in a growth-oriented professional consulting firm with multiple offices throughout the US. Candidate will work with strong, nationally recognized, technical staff on a variety of projects.

The Client Services Manager role represents the entry-level client leadership position at BC. Individuals progress into a Client Services Manager after demonstrating both interest and foundational capability in the Client Service Manager (CSM) function, supported by successful completion of the required CSM readiness assessment.

The purpose of the Client Services Manager role is to build and apply core client leadership practices, advancing the firm&rsquo;s consistency and effectiveness in managing BC&rsquo;s business for clients. A Client Services Manager should also be actively working on projects with the client and maintain a utilization target of 60-75% with remaining availability largely devoted to business and client development.

While serving as a Client Services Manager, the individual demonstrates the ability to maintain, leverage, and expand client relationships. Growth contribution is achieved through strong project delivery, successful pursuit participation, and active engagement with the Client Service Team (CST).

Client Services Manager effectiveness is grounded in credibility, both technical and relational, reinforced by visible and measurable contributions to client outcomes and opportunity development.

A Client Services Manager is expected to serve as an active and engaged member of a CST for a Type I or Type II client and, in some instances, may serve as the CSM for a Type II client. The CSM should expect to spend 20 percent of their time with the client (some of this time may occur as part of billable work).

Responsibilities
<ul>
<li>Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes.</li>
</ul><ul><li>Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.</li>
</ul><ul><li>Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.</li>
</ul><ul><li>Build a track record of securing and delivering profitable assignments within Area/Market priorities.</li>
</ul><ul><li>Maintain utilization targets aligned with portfolio responsibilities.</li>
</ul><ul><li>Apply growth and business case thinking to support delivery decisions and reinforce BC&rsquo;s value through tangible client-recognized outcomes.</li>
</ul><ul><li>Maintain accurate and current client data within BC information systems (e.g., WS+).</li>
</ul><ul><li>Support effective engagement of SMEs and Delivery leaders to broaden service impact.</li>
</ul><ul><li>Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.</li>
</ul><ul><li>Maintain regular client engagement (approximately 20% of time, billable or non-billable).</li>
</ul><ul><li>Identify and communicate emerging risks affecting client performance or BC exposure.</li>
</ul><ul><li>Flexibility to adapt and execute various additional assignments based on evolving needs.</li></ul> 


Skills and Competencies
<ul>
<li>Foundational understanding of client portfolio development and business performance drivers.</li>
</ul><ul><li>Professional acumen in supporting project oversight while building client-facing credibility.</li>
</ul><ul><li>Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development.</li>
</ul><ul><li>Proficiency in developing and maintaining client relationships across functional levels.</li>
</ul><ul><li>Working knowledge of client business drivers and emerging needs.</li>
</ul><ul><li>Ability to contribute to market research and support expansion into adjacent services.</li>
</ul><ul><li>Demonstrated ability to collaborate effectively within multidisciplinary teams.</li>
</ul><ul><li>Developing experience in proposal support and pursuit participation.</li>
</ul><ul><li>Working familiarity with governance principles, risk management, and decision-support practices.</li>
</ul><ul><li>Proficiency in facilitation, communication, and presentation skills.</li>
</ul><ul><li>Working proficiency in digital tools, data systems, and emerging AI applications.</li>
</ul><ul><li>Demonstrated leadership potential with the ability to motivate and support team performance.</li></ul> 


Experience
<ul>
<li>Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.</li></ul> 


Education
<ul>
<li>A bachelor&rsquo;s degree in engineering, science, business, sales, or equivalent experience is required.</li></ul> 


Preferred Skills &amp; Experience
<ul>
<li>Experience working with large capital projects (either selling or delivering)</li>
<li>Experience in the waste market sector</li>
<li>Site investigation or remediation experience</li></ul> 


Salary Range: The anticipated starting pay range for this position is based on the employee&rsquo;s primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.
Location A: $95,000 - $129,000 
Location B: $104,000 - $142,000 
Location C: $114,000 - $155,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice&mdash;to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.
Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.</div>

Client Services Manager-Waste Market Sector

Al-Hamd International Container Terminal

AL-HAMD INTERNATIONAL CONTAINER TERMINALUrgent HiringPosition: Assistant Manager &ndash; Customer Service Department (CSD)Job Responsibilities:<ul><li>Oversee and manage the day-to-day operations of the Customer Service Department, ensuring smooth and efficient service delivery.</li><li>Supervise customer service staff, monitor performance, and ensure adherence to company policies and service standards.</li><li>Handle and resolve complex customer queries, complaints, and escalations in a timely and professional manner.</li><li>Maintain effective communication and coordination with Shipping Lines, Freight Forwarders, customers, and relevant institutions.</li><li>Ensure seamless coordination with internal departments for container arrivals, de-stuffing, off-hiring, and related operations.</li><li>Review and authorize customer documentation, including waivers and service-related approvals, ensuring compliance with company procedures.</li><li>Analyze customer service trends, identify areas for improvement, and implement strategies to enhance customer satisfaction.</li><li>Ensure accurate record-keeping and reporting of customer interactions, service issues, and departmental performance.</li><li>Drive process improvements and support digitalization initiatives for enhanced operational efficiency.</li></ul>Educational Background &amp; Skill Set:<ul><li>Bachelor&rsquo;s degree from a recognized institution (Master&rsquo;s degree preferred).</li><li>Minimum 3&ndash;5 years of relevant experience, preferably in the logistics, shipping, or terminal operations industry, with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and problem-solving abilities.</li><li>Sound knowledge of customer service practices and documentation processes.</li><li>Proficiency in IT applications and systems relevant to terminal/customer operations.</li><li>Ability to work under pressure and manage multiple tasks effectively.</li></ul>How to Apply:If you are a motivated professional looking to advance your career in a fast-paced and growth-oriented environment, we encourage you to apply by sending your updated resume and cover letter to Jobs@aictpk.com. Please mention the position title &ldquo;Assistant Manager &ndash; CSD&rdquo; in the subject line.Al-Hamd International Container Terminal is an equal opportunity employer. Female candidates and individuals from diverse backgrounds are strongly encouraged to apply.Job Type: Full-timeWork Location: In person

Assistant Manager – Customer Service Department (CSD)

DP World

<div>We are looking for a Customer Service Manager to join our team in Kocaeli, T&uuml;rkiye. This role offers the opportunity to drive operational excellence and contribute to our commitment to world-class logistics solutions.
Responsibilities:<ul><li>
Ensure timely and accurate service requests from customers are received and fulfilled.</li><li>
Plan and distribute duties among customer service specialists, monitor their development, and take corrective/preventive actions.</li><li>
Monitor invoicing processes to ensure they align with customer expectations and company financial structures.</li><li>
Ensure regular reconciliation of invoices and timely collections.</li><li>
Coordinate with relevant units to initiate legal proceedings in case of disputes in customer account collections.</li><li>
Lead and manage a team, promoting collaboration and ensuring goal alignment.</li><li>
Act as an ambassador for DP World, promoting positive behaviors and ensuring safety and compliance with company policies.</li><li>
Achieve assigned work targets and participate in development programs.</li><li>
Comply with occupational health and safety rules and act environmentally sensitive.</li><li>
Regularly visit Customs and Logistics companies to identify needs and coordinate actions for improvement.</li><li>
Ensure coordination with the Customs Directorate and adapt to legislative changes.</li><li>
Monitor customer service requests, record issues in the CRM system, and lead corrective/preventive actions.</li><li>
Ensure compliance with information security policies and manage related activities.</li><li>
Coordinate information security awareness, incident monitoring, and audit activities.</li></ul>
Profile: 
<ul><li>
Bachelor's degree in relevant fields.</li><li>
At least 5 years in a similar position.</li><li>
Fluent Turkish and English language skills.</li><li>
Knowledge of customs legislation and practices.</li><li>
Proficient in SAP SD-FI, CRM, and Microsoft Office programs.</li><li>
Ability to effectively convey information, listen actively, and engage with customers and team members.</li><li>
Strong analytical skills to identify issues, develop solutions, and implement corrective actions to enhance customer satisfaction.</li></ul> 
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
WE MAKE TRADE FLOW
To Change What's Possible For Everyone</div>

Customer Service Manager

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