customer services manager

Syngenta

<div><b>Job Description</b><p><b><br>
Role purpose</b></p><br>
<p></p><ul><li>
Drive end-to-end management of inbound shipments, ensuring timely, cost-effective, and compliant importation of goods into the country. The role ensures smooth coordination with suppliers, , customs brokers, and internal stakeholders to support uninterrupted supplies.</li><li>
Manage shipment priorities, lead times, and exceptions to minimize supply disruptions.</li><li>
Ensure effective liaison with 4PL partner to ensure smooth operations.</li><li>
Ensure Full compliance of clearance activities under the framework of Pakistan Custom laws and Syngenta global trade guidelines.</li><li>
Proactively manage customs audits, inspections, and post-clearance reviews.</li><li>
Identify and mitigate import-related risks such as delays, regulatory changes, port congestion, and supply interruptions.</li><li>
Develop and execute transportation and warehousing strategies to meet service, cost, and efficiency goals.</li><li>
Manage Supply budget with a clear focus on critical cost heads to run operations within approved budget.</li><li>
Establish transportation contracts with protentional LSP (Logistics service provider) with a strong focused on competitive rates and high service levels and HSE criteria.</li><li>
Identifying &amp; onboarding new LSP in liason with procurement to reduce freight cost through effective negotiations.</li><li>
Develop and monitor service levels KPIs within team and LSP ensuring <b><i>OTIF (On time-In full)</i></b> and efficient vehicle load.</li><li>
Creating strong cross functional synergies between different functions Sales, plant, finance warehouses, tollers to support the plan execution.</li><li>
Relationship building and strong planning with LSPs to ensure smooth delivery of the forecasted volumes.</li><li>
Manage receipting, verification and reconciliation of invoices for timely payments to vendors.</li><li>
Manage PK Warehouses operation under HSE, legal and complaince framework.</li><li>
Manage daily and monthly dispatch plans of FG (finished goods) from plant/ tollers to warehouses.</li><li>
Monitoring &amp; leading complete Order to Cash cycle operations of supply spread across Pakistan.</li><li>
Leading the operations of product deliveries to customer through working in close coordination with logistics &amp; ensuring optimum wagon load.</li><li>
Closely monitoring slow movers and non-mover products for efficient &amp; timely liquidation</li><li>
Driving process-simplification initiatives in core activities of inventory management, order management and operational matters.</li><li>
Inventory Management of country stocks &amp; prior intimation on near expiry stocks, to respective stake holders, as well as incineration of expired stocks</li><li>
Leading and ensuring focus toward development of team spread across Pakistan.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
5+ years in logistics function.</li><li>
Pakistan Customs Laws on HS classification.</li></ul></div>

Logistics & Customer Services Manager

Columbus Metropolitan Library

<div><div><b>Job Title:</b> Customer Services Manager (40 hrs./Exempt/Full-time)<br>
<b>Location: </b>Martin Luther King<b> </b>Branch<br>
<b>Starting Pay Range: </b>$54,163.20 - $72,758.40 (commensurate with experience)<br>
<b><i>Note:</i></b><b><i> </i></b>For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy</div><p><b><br>
Our Commitment to Diversity</b></p><p>
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.</p><p>
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.</p><p><b>
What We Offer:</b></p><ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul><p>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/</p><p><b>
About the Position:</b></p><p>
As a Customer Services Manager, under general guidance of the location manager, you will be responsible for leading and supervising various library staff to guide and support customer service, materials handling and day-to-day operations at a library location.</p><p><b>
Position Schedule</b></p><ul><li>
Combination of mornings, afternoons, evenings</li><li>
Friday/Saturday rotation (as scheduled) - 9:00am-6:00pm</li><li>
1 in 5 Sundays - 1:00pm-5:00pm</li></ul><p><b>
What You&rsquo;ll Do:</b></p><ul><li>
Leads multiple staff in the areas of customer service, accounts, security, information/technology assistance and materials/money handling to guide and support day-to-day operations.</li><li>
Management responsibilities include hiring, orienting, coaching, managing and developing assigned team members.</li><li>
Interprets policies and procedures, resolves disputes and assists with problem solving at local and system level.</li><li>
Regularly assumes responsibility for all aspects of building operations as the manager on site.</li><li>
Trains staff to perform job duties and tasks in the context of established policies, procedures and service expectations and in support of library strategies.</li><li>
Sets and communicates performance and service standards for assigned staff and holds them accountable</li><li>
Assists with developing location goals and objectives to enhance operations and customer service and, along with other location managers, is responsible for their execution</li><li>
In coordination with the location manager, interacts with leadership, other departments and external partners on projects or issues impacting the location.</li><li>
Organizes and schedules team and its activities to deliver a high level of customer service. .</li><li>
Supervises volunteers as assigned.</li><li>
Provides direct customer service and leads by example in the delivery of services and interactions with customers.</li><li>
Coordinates, initiates and approves paperwork and documentation to ensure proper fiscal and regulatory control and consistency.</li><li>
Prepares and manages aspects of the location budget.</li><li>
Performs additional duties as assigned including serving on task forces, committees, etc</li></ul><p><b>
Minimum Qualifications:</b></p><ul><li>
High school diploma or G.E.D. required. Bachelor's degree preferred.</li><li>
3-5 years of experience in libraries, customer service or similar field required.</li><li>
Supervisory experience required.</li><li>
Ability to effectively manage the operations of a library location, ensuring a high level of customer service, efficiency and safety and security.</li><li>
Ability to express self effectively and concisely, both orally and in writing and ability to lead and inspire others in pursuit of a common goal.</li><li>
Skilled at conflict resolution and problem solving to achieve positive outcomes for customers and staff.</li><li>
Ability to operate library technology including personal computer, email, software programs (e.g. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul><p><b>
Working Conditions and Physical Demands</b></p><p>
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).</p><p>
Work requires occasional lifting or pushing of up to 50 lbs. and the frequent lifting or pushing of up to 20 lbs.</p></div>

Customer Services Manager (40 hrs). MLK Branch

Family and Nursing Care

<div><p><b>COMPENSATION:</b> $325 per day shift</p>
<p><b>
SCHEDULE:</b> Every Other Saturday and Sunday 8a-5p ($325 per day shift x 2 days = $650 per weekend)</p>
<p>
We are a constantly growing home care company seeking a <b>Client Services Manager for Weekends </b>to work every other Saturday and Sunday 8a-5p to join our team and provide exceptional customer service to clients, families, and professionals. This can be a remote position. The primary responsibility of this role is to handle after hours call volume responsively providing a high level of customer service to clients/families/professionals. The Client Services Manager for Weekends is responsible for building and strengthening client/family/professional relationships and ensuring delivery of services that exceed expectations and facilitate increased client retention. Timely communication, ability to work in a team setting as well as with autonomy, managing client needs and educating them about our services and community resources are important responsibilities of this position.</p>
<p><i>
Qualifications include:</i></p>
<ul>
<li>1 - 2 years&rsquo; experience in quality assurance, client retention or customer service management</li>
<li>Social Worker, Case Manager or comparable education and experience in geriatrics desired</li>
<li>Excellent communication skills &ndash; articulate, good listener, professional, empathetic, persuasive</li>
<li>Skilled at developing relationships and loyalty quickly through utilizing a modest and client-service oriented approach</li>
<li>Strong critical thinking, analytical skills and well-organized</li>
<li>Knowledge of private duty home care industry, home health care, senior housing and resources for seniors is a plus</li>
</ul>
<p><b>ABOUT FAMILY &amp; NURSING CARE:</b></p>
<ul>
<li>Award-winning home care company founded in 1968.</li>
<li>Largest single-site provider of non-medical home care services in the U.S.</li>
<li>Provides personal care, companion care, respite care, live-in and overnight care, and support for older adults and people with disabilities or recovering from illness or injury.</li>
</ul>
<p><b>COMPANY STATS:</b></p>
<ul>
<li>$65 million company.</li>
<li>100+ team members and 1500+ caregivers.</li>
<li>Serves tens of thousands of clients and families.</li>
</ul>
<p>Join Family &amp; Nursing Care to make a difference in the lives of older adults and people in need of compassionate home care services.</p></div>

Client Services Manager- Weekends

Equity Bank

<div><div><b>Position: Customer Service Manager</b></div>
<div><b>Department: Retail Banking</b></div>
<div><b>Location: Grinnell, KS (On-Site)</b></div>
<div><b>Job Type: Full-Time/Hourly</b></div>
<div></div><div><i>Jump start your career at </i><b><i>Equity Bank</i></b><i>! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At </i><b><i>Equity Bank</i></b><i> we&rsquo;ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.</i></div>
<div></div><div><b>Responsibilities and Expectations</b></div>
<div></div><div><b>Key Responsibilities</b></div>
<div><b>Lead and Manage Performance of Retail Bank Team (Non-Exempt Employees)</b></div>
<ul><li>Partner with the Branch Manager to execute sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly performance and results coaching</li>
<li>Provide visible, on-site leadership and motivation while directing the daily workflow of a team of approximately 2&ndash;4 retail bank employees</li>
<li>Participate in and make recommendations regarding hiring, compensation, scheduling, promotions, performance management, and disciplinary actions</li>
<li>Implement and ensure adherence to bank operating procedures and protocols</li>
<li>Coach, train, and develop team members to ensure success in both current responsibilities and future career growth</li>
</ul><div><b>Support Growth of Retail Bank Net Income</b></div>
<ul><li>Recommend and deliver appropriate accounts, loans, and banking services that align with clients&rsquo; financial needs</li>
<li>Partner with the Branch Manager to achieve budgeted targets for deposit growth, loan production, and non-interest income</li>
<li>Monitor and manage bank expenses in alignment with branch goals</li>
<li>Demonstrate strong operational discipline to minimize risk exposure and maintain high-quality production</li>
<li>Proactively refer clients to bank partners to generate additional revenue opportunities</li>
</ul><div><b>Ensure Consistent Delivery of a Superior Customer Experience</b></div>
<ul><li>Model exceptional customer service behaviors and set expectations for the retail bank team</li>
<li>Collaborate with the Branch Manager to cultivate a welcoming, engaging, and professional environment for both clients and team members</li>
<li>Take ownership of escalated client concerns and ensure timely resolution and follow-through</li>
<li>Perform teller functions as needed to support branch operations</li>
<li>Approve transactions for other employees within assigned authority limits</li>
</ul><div><b>Maintain Compliance with Laws, Regulations, and Bank Policies</b></div>
<ul><li>Understand and comply with all applicable laws and regulations, including but not limited to the Equity Bank Business Ethics and Conduct Policy, Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Information Security policies, and Suspicious Activity Reporting (SAR) procedures</li>
<li>Adhere to deposit account opening standards and internal suspicious activity referral processes, as applicable to the role</li>
<li>Develop an understanding of normal client account activity to assist with fraud and risk prevention</li>
<li>Complete all required compliance and regulatory training on a timely basis.</li>
<li>Support the Branch Manager in ensuring team-wide compliance with applicable laws, regulations, and internal policies</li>
<li>This position requires the employee to obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations</li>
</ul><div><b>Required Skills &amp; Education</b></div>
<div></div><div><b>Requirements</b></div>
<ul><li>High School Diploma or equivalent</li>
<li>Strong interpersonal, verbal, and written communication skills</li>
<li>Proficiency with Windows-based computer systems</li>
<li>Ability to maintain a high level of confidentiality and professionalism</li>
<li>Strong attention to detail with effective organizational and time-management skills</li>
<li>Ability to collaborate effectively with a team to identify and implement solutions</li>
<li>Availability to travel to Wichita, Kansas during the first week of employment for required week-long training</li>
</ul><div><b>Preferred</b></div>
<ul><li>Previous retail banking or financial services experience</li>
<li>Prior leadership, coaching, or supervisory experience</li>
<li>Experience with sales management routines and performance coaching</li>
<li>Knowledge of retail banking products, services, and regulatory requirements</li>
</ul><div><b>Who We Are</b></div>
<div>Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 85 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, Nebraska, and Oklahoma.</div>
<div></div><div>At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We&rsquo;re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.</div>
<div></div><div>Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.</div>
<div></div><div><b>What&rsquo;s in it for you?</b></div>
<div>We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.</div>
<div></div><div><b>Benefits Available:</b></div>
<ul><li>Health, Dental &amp; Vision Insurance</li>
<li>Group Life &amp; Long-Term Disability Insurance</li>
<li>Flexible Spending &amp; Health Savings Accounts</li>
<li>Group Cancer Insurance</li>
<li>401(K) Retirement Plan w/Company Match</li>
<li>Generous Vacation &amp; Sick Time</li>
<li>Employee Stock Purchase Plan (ESPP)</li>
<li>Pet Insurance</li>
<li>Retail Banking Benefits</li>
</ul><div><b>Find your future at Equity Bank!</b></div>
<div><i>The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.</i></div>
<div></div><div><b>Physical Requirements</b></div>
<div><i>This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.</i></div>
<div></div><div><b>Work Environment</b></div>
<div><i>This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.</i></div>
<div></div><div><b><i>Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant&rsquo;s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></b></div></div>

Customer Service Manager - Grinnell, KS

Laramie County Library System

<div><p><b>HOURS &amp; SALARY: Full-time, 38 hours per week, pay range of $67,594 &ndash; $101,392 annually. Hiring range of $67,594 &ndash; $92,943 annually, depending on experience.</b></p><p><b>
ABOUT THE LIBRARY</b></p><p>
Working at Laramie County Library System (LCLS) means being part of an award-winning organization that sets the bar for library service both regionally and nationally. Named Library Journal&rsquo;s 2008 Library of the Year, Laramie County Library System is driven by a clear mission: Ignite curiosity. Fuel imagination. Connect community. Be part of a team that serves nearly 385,000 visitors each year across a 103,000 sq. ft. central library, two branch libraries, and a mobile library. The Library plays a vital role in fostering learning, creativity, and meaningful community connection throughout Laramie County.</p><p><b>
ABOUT OUR TEAM</b></p><p>
The Patron Services Division is one of five divisions in Public Services and is responsible for the system wide library patron experience, particularly through frontline customer service in-person and virtually as well as managing the movement of library materials and user records.</p><p><b>
ABOUT THE JOB</b></p><p>
LCLS is excited to embark on a journey of operational changes going from a Circulation Services Division to Patron Services Division as part of a new strategic plan and is looking for an enthusiastic, innovative, and motivated Patron Services Manager to lead the change. As a member of the LCLS Leadership Team, this role will work with this team to lead, define, and assess the work of existing teams across the organization to ensure consistency and effectiveness to better serve our community.</p><p><b>
JOB SUMMARY</b></p><p>
The Patron Services Manager leads the Patron Services Division and envisions, develops, and sets the strategic direction for systemwide patron services and ensures a consistent, high-quality patron experience across all locations. This role provides leadership, supervises staff, and collaborates across divisions to implement strategic priorities and workplans.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p><b>
Division Leadership &amp; Strategy</b></p><p>
1. Leads the Patron Services Division and contribute to organization wide planning, budgeting and strategic initiatives.</p><p>
2. Develops and manage the Division vision, goals, budgets, metrics, and performance measures; translate strategic goals into actionable plans.</p><p>
3. Manages the full employee lifecycle for assigned staff, including recruitment, hiring, division onboarding, training, professional development, performance management, coaching, corrective action, and evaluation. Builds a culture of engagement, ownership, and service excellence.</p><p>
4. Uses data and analysis to experiment and implement service models, operational efficiencies, and innovative practices to enhance the patron experience. Creates a flexible environment for implementing new library services. Ensure division procedures are current.</p><p>
5. Uses established industry benchmarks to identify service gaps and drive quality improvements.</p><p><b>
Operations &amp; Service Delivery</b></p><p>
1. Plans the processes and operations of Patron Services including but not limited to patron accounts and materials circulation. Ensures adequate frontline customer service coverage in assigned areas.</p><p>
2. Oversees operations for the Burns and Pine Bluffs branch libraries.</p><p>
3. Serves as Manager-on-Duty, exercising independent judgment in resolving patron concerns, operational disruptions, facility issues, and emergency situations.</p><p><b>
Organizational Leadership &amp; Partnerships</b></p><p>
1. Leads tactical projects and systemwide initiatives through project management.</p><p>
2. Represents the Patron Services Division on the Leadership Team. Leads cross-functional projects, task forces, and system-wide initiatives as assigned.</p><p>
3. Represents the Patron Services Division in community partnerships, professional organizations, and collaborative initiatives. Acts as an ambassador for library services and programs.</p><p>
Performs other duties as assigned, including working at public service points.</p><p><b>
MINIMUM REQUIREMENTS</b></p><ul><li>Bachelor&rsquo;s degree from an accredited college or university and five years of relevant library experience, or equivalent combination</li><li>Two years of supervisory experience, including hiring, training, coaching, and performance management</li></ul><p><b>
PREFERRED QUALIFICATIONS</b></p><ul><li>Master&rsquo;s degree of Library Science (or equivalent) from an ALA-accredited institution</li><li>Public library experience</li></ul><p><b>
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES</b></p><ul><li>Valid driver&rsquo;s license or the ability to obtain one within six months</li><li>Strong project management and software proficiency</li><li>Working knowledge of public library operations</li><li>Effective supervisory, training, and communication skills</li><li>Ability to work flexible work schedules including weekends and evenings</li></ul><p><b>
SELECTION PROCESS</b></p><p>
Interested applicants are encouraged to apply by completing an Application for Employment (available at https://lclsonline.org/careers) and submitting a cover letter and resume. <b>This position is open until filled.</b> The hiring committee will contact applicants who are selected for further testing or interviews. Initial applicant screening will begin the week of April 6, 2026. As a courtesy, we notify all applicants via email when a position is filled.</p><p><b>
WORK SCHEDULE</b></p><p>
Work schedules will be predominantly normal business hours Monday through Friday. However, as a manager-on-duty this position will work one evening weekly and weekends on a rotational basis (typically once every 7-8 weeks). <b>Anyone who works for the library must be willing to work anytime the library is open.</b> Laramie County Library (Cheyenne) open hours are Monday &ndash; Thursday 9:00 a.m. to 8:00 p.m., Friday, Saturday, and Sunday 10:00 a.m. to 5:00 p.m. All employees are scheduled to attend monthly staff meetings and in-service days in Cheyenne. Regular travel to the Burns and Pine Bluffs branch libraries will be required.</p><p><b>
BENEFITS</b></p><ul><li>LCLS pays 100% of employee contributions to the <b>Wyoming Retirement System</b>, a lifetime pension plan</li><li>LCLS pays <b>85% of medical and dental premiums</b> and provides $25,000 in employer-paid life insurance</li><li>We provide <b>13 paid holidays</b>, vacation, sick leave, and one personal day each year</li><li>Vacation for this position starts at <b>four weeks annually</b> and increases with years of service</li><li>Deferred compensation (457), vision coverage, prepaid legal services, and other voluntary benefits</li><li>Access to the Cheyenne-Laramie County Employees Federal Credit Union</li></ul><p><b>
PHYSICAL EFFORT AND WORKING ENVIRONMENT</b></p><p>
The essential duties and responsibilities of this job require the employee to move or manipulate moderately heavy equipment, boxes, carts, files, and/or stacks of material from one location to another. Work may include extended periods of time viewing a computer monitor and operating a keyboard. Requires sufficient manual dexterity that permits the employee to operate a computer, office, and library equipment.</p><p><b>
QUESTIONS</b></p><p>
For questions about this position, contact Beth Cook, Director of Public Services at bcook@lclsonline.org or 307.773.7227.</p><p><i>
LCLS is an equal opportunity employer. We support and adhere to the tenets of the Americans with Disabilities Act. LCLS is an at-will employer. LCLS provides a drug-free workplace for its employees in accordance with the requirements of the US Drug-Free Workplace Act of 1988. Hiring is contingent on a post-offer criminal history background check. LCLS participates in E-Verify.</i></p></div>

Patron Services Manager

PTLA Real Estate Group

<div><p><b>Compensation</b>: $23-$27</p><p></p><p><br>
The Customer Support Manager is responsible for leading the leasing and customer support operations of the community while delivering an exceptional resident experience. This role oversees daily team performance, drives revenue and occupancy goals, and ensures best-in-class customer service throughout the entire resident lifecycle&mdash;from initial inquiry through renewal. The Customer Support Manager also develops and coaches team members, manages escalated issues, and partners with leadership to implement strategies that enhance both operational efficiency and customer satisfaction.</p><p><br>
Primary Responsibilities:</p><ul><li>
Leads, coaches, and develops the customer support/leasing team to consistently meet and exceed performance goals</li><li>
Oversees daily operations of the leasing and customer support function, ensuring efficient workflows and high-quality service delivery</li><li>
Monitors team performance including leasing conversion, response times, customer satisfaction, and occupancy goals</li><li>
Partners with Community Manager to set team goals and strategies to drive revenue and resident satisfaction</li><li>
Handles escalated customer concerns and resolves complex issues with professionalism and urgency</li><li>
Ensures team adherence to company policies, Fair Housing laws, and operational standards</li><li>
Collaborates with marketing and operations teams to refine outreach strategies and improve lead generation and conversion</li><li>
Assists training new team members to ensure consistency and culture alignment</li><li>
Continuously identifies opportunities to improve processes, systems, and the overall customer experience</li></ul><p></p><p><b><br>
QUALIFICATIONS:</b></p><ul><li>
Polished Presentation</li><li>
Proven Sales Skills</li><li>
Problem Solving and Conflict Resolution Skills</li><li>
Ability to multi-task</li><li>
Strong Verbal and Written Communication Skills</li><li>
Team Player</li><li>
Intermediate Computer Skills / Internet Savvy</li></ul><p></p><p><b><br>
CORE COMPETENCIES:</b></p><p>
In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific:</p><ul><li>
Achievement Focus</li><li>
Adaptability</li><li>
Business Ethics</li><li>
Customer Service</li><li>
Communications</li><li>
Consultative Selling</li><li>
Sales Skills</li></ul><p></p><p><b><br>
EDUCATION AND/OR TRAINING:</b></p><ul><li>
High school diploma, GED or equivalent</li></ul><p></p><p><br>
Job Type: Full time</p><p></p><p><br>
Ability to Commute:</p><ul><li>
Bellingham, WA 98229 (Required)</li></ul><p>
Ability to Relocate:</p><ul><li>
Bellingham, WA 98229: Relocate before starting work (Preferred)</li></ul><p></p><p><br>
Work Location: In person</p><p></p><p><br>
Benefits:</p><br>
<p></p><ul><li>
Dental insurance</li><li>
Health insurance</li><li>
Paid time off</li><li>
Vision insurance</li><li>
401(k)</li></ul><p></p><p><br>
License/Certification:</p><br>
<p></p><ul><li>
Driver's License (Required)</li></ul></div><p></p>

Customer Support Manager

Baker Hughes

<div>
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  Senior Services Manager - Customer Service Management
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  Would you like to be part of our Gas Technology Services Team?
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  Would you like to take ownership of our General Operations Support?
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  Join our Industrial and Energy Technology Team!
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 Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.
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  As Senior Services Manager - Customer Service Management, you will be responsible for:
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   Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.
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   Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.
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   Contribute to strategic business planning and evaluate the organizational impact of future initiatives.
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   Guide project and services managers through strong financial and operational insights.
  </li>
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   Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.
  </li>
  <li>
   Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.
  </li>
  <li>
   Lead complex, cross‑functional, and technically diverse projects with significant operational scale.
  </li>
  <li>
   Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.
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   <br/>
  </li>
 </ul>
 <strong>
  To be successful in this role you will have:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree from an accredited university or college.
  </li>
  <li>
   Minimum of 5 years&rsquo; experience in Business Operations.
  </li>
  <li>
   Minimum of 5 Years&rsquo;s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.
  </li>
  <li>
   Strong oral and written communication skills.
  </li>
  <li>
   Excellent interpersonal and leadership capabilities.
  </li>
  <li>
   Proven ability to analyze issues and develop effective solutions.
  </li>
  <li>
   Demonstrated experience leading programs and projects.
  </li>
  <li>
   Established project management skills to support complex operational environments.
  </li>
  <li>
   Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.
  </li>
  <li>
   Possess strong experience and familiarity with Qatar&rsquo;s culture and the oil and gas business landscape in Qatar and the wider Gulf region.
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   <br/>
  </li>
 </ul>
 <strong>
  Desired Characteristics
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent time management skill
  </li>
  <li>
   Strong communication skills for coordination with vendors and internal teams.
  </li>
  <li>
   Strong interpersonal skills to be able to influence other and work with diverse teams
  </li>
  <li>
   Ability to coordinate several projects simultaneously.
  </li>
  <li>
   Effective problem identification and solution skills.
  </li>
  <li>
   Ability to quickly adapt to compliance-driven environment
  </li>
  <li>
   Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.
  </li>
  <li>
   Ability to work in fast-paced, high-pressure environments.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working with us
  <br/>
  <br/>
 </strong>
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 <br/>
 <br/>
 <strong>
  Working for you
  <br/>
  <br/>
 </strong>
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Contemporary work-life balance policies and wellbeing activities
  </li>
  <li>
   Comprehensive private medical care options
  </li>
  <li>
   Safety net of life insurance and disability programs
  </li>
  <li>
   Tailored financial programs
  </li>
  <li>
   Additional elected or voluntary benefits
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 The Baker Hughes internal title for this role is: Services Advisor - Customer Service Management
 <br/>
 <br/>
 <strong>
  About Us:
  <br/>
  <br/>
 </strong>
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 <br/>
 <br/>
 <strong>
  Join Us:
  <br/>
  <br/>
 </strong>
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 <br/>
 <br/>
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 <br/>
 <br/>
 <strong>
  R160959
 </strong>
</div>


Senior Services Manager - Customer Service Management

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