customer services manager

Abdul Latif Jameel

<div>
 
 
 Who we are?
 
 
 
 
 
 
 Abdul Latif Jameel is a diversified business of independent entities that include automotive distribution, auto parts manufacturing, financial services, renewable energy, environmental services, health, land and real estate development, logistics, electronics retailing and media services.
 
 
 Established in 1945 Abdul Latif Jameel has dual headquarters in Jeddah, Saudi Arabia and Dubai, and currently has operations in 30 countries employing approximately 11,000 people from more than 40nationalities.
 
 
 The term Abdul Latif Jameel refers broadly to several distinct, separate and independent legal entities. It is not itself a corporate entity, association or conglomerate run by an overarching parent company but merely refers to a group of distinct and wholly separate legal entities that are collectively referred to as Abdul Latif Jameel.
 
 
 
 
 
 
 Main Job Responsibilities:
 
 
 
 Daily Communication to the operation team to insure all plans to be executed
 
 
 Planning for the daily activities ( Receiving , Dispatching , Transport ) to execute customers request
 
 
 Insure all plans to be delivered as per the schedule by operation .
 
 
 Monitor customers orders , by communicating to the operation team
 
 
 Immediate report to the customer in case any daily on his request.
 
 
 Insure all issues related to the customer has been resolved by the concerned party
 
 
 Monitor customers contract expiration
 
 
 Monitor credit/ Down payment balance for external customers through daily finance report
 
 
 Visiting the customers to maintain the relation and solving their issues .
 
 
 Conduct monthly stock count along with the operation team to insure the system is matching physical count
 
 
 Report to Management in case of any major issues related to operation or customers to resolve the problem
 
 
 Communicate with other division in case of any concerns to insure all orders will be delivered on time
 
 
 
 
 
 
 Main Job Qualifications:
 
 
 
 Bachelor degree in Business Administration , Supply Chain management or relevant
 
 
 5 Years experience in Planning operations
 
 
 Computer Skills , VMS SAP system is preferable
 
 
 
 
 
 
 The associate will work with a daily standard of (48) hours per week.
 
 
 
 
 The job posting will expire in 7 days - Apply while the opportunity lasts!
 
 
</div>

Planning and Customer Services Manager

Compass Training and Consultancy Pvt. Ltd.

Roles &amp; Responsibilities &ndash; Customer Services Manager (Sales)As a Customer Services Manager (Sales) at one of our real estate clients - Aeternum, the employee shall be responsible for managing onsite customer engagement, guiding walk-in clients, and supporting apartment sales activities in a professional and organized manner. Responsibilities include, but are not limited to, the following:Client Handling &amp; Sales Support<ul><li>Welcoming, guiding, and professionally assisting walk-in and prospective clients at the site office.</li><li>Presenting apartment units, layouts, features, pricing, and payment plans clearly and confidently.</li><li>Understanding client requirements and recommending suitable apartment options accordingly.</li><li>Handling client inquiries, objections, and follow-ups to support sales conversion.</li></ul>Site Coordination &amp; Sales Operations<ul><li>Coordinating with the sales team, management, and site staff to ensure smooth client visits and presentations.</li><li>Scheduling and managing site visits, meetings, and follow-up appointments with prospective buyers.</li><li>Supporting booking, documentation, and closing processes in coordination with sales and accounts teams.</li></ul>Customer Experience Management<ul><li>Ensuring a positive, professional, and transparent customer experience at all times.</li><li>Maintaining professional conduct, presentation, and communication while representing Aeternum.</li><li>Addressing customer concerns and escalating issues to management when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintaining records of walk-in clients, inquiries, site visits, and follow-up status.</li><li>Preparing daily, weekly, and monthly sales and client interaction reports for management review.</li><li>Ensuring all customer data and documentation are accurately recorded and confidentially maintained.</li></ul>Coordination &amp; Compliance<ul><li>Ensuring all sales activities comply with company policies, approved pricing, and applicable regulations.</li><li>Coordinating with marketing teams regarding promotions, campaigns, and onsite branding materials.</li><li>Supporting management in implementing sales strategies and improving onsite sales processes.</li></ul>Additional Responsibilities<ul><li>Monitoring onsite sales performance and providing feedback for improvement.</li><li>Assisting in training and guiding junior sales or customer service staff, if required.</li><li>Performing any other duties assigned by management related to sales, customer service, or site operations.</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthApplication Question(s):<ul><li>How would you rate your Spoken English Skills? (out of 10)</li><li>Do you have prior experience in Sales and Marketing?</li></ul>Experience:<ul><li>relationship manager/ BD: 2 years (Preferred)</li></ul>Work Location: In person

Sales & Relationship Manager (Female Only)

Starlink Qatar

<div>
 
 We are looking for a Customer Success Manager to own the successful delivery and ongoing management of Company&rsquo;s Managed Security Services (MSS). This role is focused on ensuring cybersecurity projects are delivered on time, customers are satisfied with the service, and long-term relationships are maintained and grown. The ideal candidate understands managed security services, has experience working with customers in the Qatar market, and can balance service delivery with commercial responsibilities such as renewals, upsell, and cross-sell.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own end-to-end delivery of managed security service projects, ensuring smooth onboarding and successful project closure.
 </li>
 <li>
 Act as the primary point of contact for customers during service delivery and ongoing operations.
 </li>
 <li>
 Build and maintain strong, long-term customer relationships through regular engagement and clear communication.
 </li>
 <li>
 Ensure customers clearly understand the value and scope of the managed security services being delivered.
 </li>
 <li>
 Manage service reviews, operational meetings, and performance discussions with customers
 </li>
 <li>
 Handle customer renewals and support upsell and cross-sell opportunities in collaboration with sales teams.
 </li>
 <li>
 Coordinate customer billing activities, ensuring accuracy, timely invoicing, and compliance with company's internal governance and approval processes.
 </li>
 <li>
 Work closely with finance, delivery, and internal stakeholders to resolve billing or commercial issues.
 </li>
 <li>
 Identify customer risks, concerns, and improvement areas early, and drive resolution with internal teams.
 </li>
 <li>
 Work closely with SOC and delivery teams to ensure service quality and SLA adherence.
 </li>
 <li>
 Act as the customer advocate internally to improve service experience and retention.
 </li>
 </ul>
 
 
 
 
 
 What We Are Looking For?
 
 
 <ul>
 <li>
 Proven experience delivering cybersecurity or managed security service projects
 </li>
 <li>
 Demonstrated ability to successfully close projects and transition customers into steady-state operations
 </li>
 <li>
 Strong customer-facing and communication skills
 </li>
 <li>
 Experience working in the Qatar market with an MSSP or System Integrator
 </li>
 <li>
 Experience managing customer renewals, billing coordination, and exposure to upsell and cross-sell
 </li>
 <li>
 Ability to work within structured governance, finance, and compliance processes
 </li>
 </ul>
 
 
 
 
 
 Education Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Engineering, Cybersecurity, Business Administration, or a related discipline
 </li>
 <li>
 Industry certifications related to cybersecurity, project delivery, or IT service management (e.g., security, ITIL, PMP) are desirable but not mandatory
 </li>
 </ul>
</div>

Customer Success Manager – MSS

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview</h2>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview</h2>
Managed Services and Support UN Middle East and Africa<h2 class="jobSectionHeader"> 

Job Description</h2>
The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.
This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.
This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit
Scope of Responsibilities / Expectations
Operations<ul><li>
The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out</li><li>
Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors</li><li>
Manages sub-contractors deliverables and adherence against Customer contractual commitments</li><li>
Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery</li><li>
Ensure a smooth transition from project implementation to warranty support and service delivery</li><li>
Manage the service contract renewal process for all assigned service agreements</li></ul>
Business Development<ul><li>
Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks</li><li>
Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.</li><li>
Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope, SLA&rsquo;s, commercial negotiations and contract set-up</li></ul><h2 class="jobSectionHeader"> 

Basic Requirements</h2>
Personal skills, work and management style<ul><li>
Excellent communication skills in English (verbal, written and presentation). Also local languages will be appreciated (Arabic or French)</li><li>
Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely</li><li>
Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills</li><li>
Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution</li><li>
Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment</li></ul> 
Security Clearance
All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.
Travel
Travel will be no less than 50% of the time in the assigned region.
Educational Background
Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years military experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.<h2 class="jobSectionHeader"> 
Travel Requirements</h2>
Over 50%<h2 class="jobSectionHeader"> 

Relocation Provided</h2>
None<h2 class="jobSectionHeader"> 

Position Type</h2>
Experienced<h2 class="jobSectionHeader">
Referral Payment Plan</h2>
No<h2 class="jobSectionHeader">
Company</h2>
Motorola Solutions Arabia, Inc., Saudi Branch
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</div>

Customer Support Manager

Qatar National Bank

<div>Job Purpose Summary 
The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Manager, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.</li><li>Resolves escalated customer complaints and ensures timely resolution of the same</li><li>Aims to increase bank's market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.</li><li>Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Maintain customer services area files, database, records, registers and logs under control.</li><li>Provide authorizations and downloads as necessary to ensure smooth running of the daily work.</li><li>Coordinate with Tellers on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Lead and direct the daily activities for Customer Service unit including, but not limited to;</li><li>checking customers' applications for different types of products and services,
</li><li>checking loan applications and loan agreements before submitting the same for approvals,</li><li>authorizing customers' signatures,</li><li>authorizing the daily work of the customer services staff,</li><li>following up dormant accounts especially debit accounts,</li><li>preparing management reports such as monthly opened/closed accounts.</li><li>Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul>
D. Learning &amp; Knowledge:<ul><li>Identify related areas for professional development of self and others.</li><li>Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.</li><li>Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT</li></ul>
Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
<ul><li>Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</li><li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li><li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li></ul>
Education and Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Well-informed of branch customer service practices and regulations</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Manager Customer Services (Qatarization)

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 About the Role
 
 
 The
 
 Associate Customer Service Manager
 
 is a critical role within the
 
 Rural Banking
 
 function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling up the retail banking business by ensuring efficient use of resources and technology. As the central custodian of all Rural Banking documents for the branch, the role bearer supports operational activities related to rural and semi-urban retail products. The position is accountable for maintaining the customer lifecycle, fulfilling service requests, and ensuring a seamless banking experience.
 
 
 Key Responsibilities
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations and administration of the branch, ensuring strict compliance with bank policies and procedures.
 </li>
 <li>
 Manage service delivery for both internal and external customers at the designated rural branch.
 </li>
 <li>
 Perform data entry for application forms, customer ID creation, and account setup.
 </li>
 <li>
 Conduct document verification, including KYC checks, application forms, and loan documentation.
 </li>
 <li>
 Handle cash and clearing transactions securely and efficiently.
 </li>
 <li>
 Maintain a strong audit rating for the branch through consistent compliance and operational excellence.
 </li>
 <li>
 Partner with business teams to implement key operational and regulatory practices, including lending operations and risk management.
 </li>
 <li>
 Lead quality initiatives to optimize processes, improve turnaround times (TAT), and upgrade service level agreements (SLAs).
 </li>
 <li>
 Utilize automation and digitization tools to enhance operational efficiency.
 
 
 </li>
 </ul>
 Secondary Responsibilities
 
 
 <ul>
 <li>
 Ensure the branch is always well-maintained and operationally ready.
 </li>
 <li>
 Support the delivery of retail banking products in rural and semi-urban areas.
 </li>
 <li>
 Assist in implementing community development and livelihood advancement initiatives.
 
 
 </li>
 </ul>
 What We Are Looking For
 
 
 Education
 
 
 <ul>
 <li>
 Graduate in any discipline (e.g., BA, BCom, BBA, BSc, BTech, BE).
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 1yearsof relevant experience in banking or allied financial services.
 
 
 </li>
 </ul>
 Skills and Attributes
 
 
 <ul>
 <li>
 Strong understanding of branch operations and banking procedures.
 </li>
 <li>
 Excellent organizational and administrative skills.
 </li>
 <li>
 High attention to detail and compliance orientation.
 </li>
 <li>
 Strong communication and customer service capabilities.
 </li>
 <li>
 Ability to manage multiple tasks and meet deadlines.
 </li>
 <li>
 Proficiency in banking systems and digital tools.
 </li>
 <li>
 Problem-solving mindset with a focus on continuous improvement.
 </li>
 </ul>
</div>

Associate Customer Service Manager

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Manager, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
 </li>
 <li>
 Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
 </li>
 <li>
 Resolves escalated customer complaints and ensures timely resolution of the same
 </li>
 <li>
 Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
 </li>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
 </li>
 <li>
 Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
 </li>
 <li>
 Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
 </li>
 <li>
 Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service unit including, but not limited to;
 </li>
 <li>
 checking customers&rsquo; applications for different types of products and services,
 </li>
 <li>
 checking loan applications and loan agreements before submitting the same for approvals,
 </li>
 <li>
 authorizing customers&rsquo; signatures,
 </li>
 <li>
 authorizing the daily work of the customer services staff,
 </li>
 <li>
 following up dormant accounts especially debit accounts,
 </li>
 <li>
 preparing management reports such as monthly opened/closed accounts.
 </li>
 <li>
 Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Identify related areas for professional development of self and others.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
 </li>
 <li>
 Ensures CSO's, Associate customer services, Senior Associate Customer services in the branch are trained with all the process related to customer service within specified TAT
 
 
 </li>
 </ul>
 Possess a superior knowledge of branch customer service management and provide training to the customer service team as and when needed.
 
 
 <ul>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 6 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Well-informed of branch customer service practices and regulations
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport
 </li>
 <li>
 QID
 </li>
 <li>
 Education Certificate
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3648 - Manager Customer Services (Qatarization)

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