customer services manager

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role involves providing operational and administrative support to Sales Representatives in line with budget and sales targets, managing customer relationships, and enhancing the effectiveness of sales processes.
 <strong>
  Customer Services Manager
 </strong>
 aims to include tracking invoices and managing payment processes, monitoring inventory levels to ensure product availability, and coordinating logistics operations such as order processing, and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Manage the day to day operational relationship with our customers and coordinate the receipt of products from stock/warehouse
  </li>
  <li>
   Monitor the timely communication of product requests and follow up product delivery status
  </li>
  <li>
   Being fully responsible of order to invoice process and customer collaboration agenda
  </li>
  <li>
   Manage and monitor customer accounts to ensure timely payments
  </li>
  <li>
   Collaborate with sales and finance teams on customer account matters
  </li>
  <li>
   Generate regular reports on accounts receivable status and aging
  </li>
  <li>
   Manage product exchange and return processes efficiently and effectively
  </li>
  <li>
   Collect and analyze customer feedback. Ensure customer retention and satisfaction by delivering an outstanding support experience
  </li>
  <li>
   Take full responsibility for your area and ensure all Customer Service, operational, efficiency &amp; financial KPIs are monitored effectively and targets achieved.
  </li>
  <li>
   Take ownership and participate in projects, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels.
  </li>
  <li>
   Monitor and evaluate the performance of team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (preferably in Business Administration, Economics, Engineering, or related fields)
  </li>
  <li>
   Strong track record and minimum 10 years in a business-to-customers selling environment, preferably in the dental industry
  </li>
  <li>
   Familiarity with regulatory requirements in the healthcare industry
  </li>
  <li>
   Excellent verbal and written English communication skills
  </li>
  <li>
   Strong leadership and team management skills
  </li>
  <li>
   Excellent communication and customer relationship skills
  </li>
  <li>
   Analytical thinking ability and result-oriented approach
  </li>
  <li>
   Knowledge of logistics and Warehouse management
  </li>
  <li>
   Ability to manage product exchange and return processes efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Customer Services Manager

Aeroship Logistics

<ul><li>Are you passionate about delivering exceptional customer service and managing seamless sea freight operations?</li><li>We&rsquo;re looking for a Customer Services Manager (SEA Operations) to lead our team and ensure smooth handling of all ocean freight shipments with efficiency and care.</li><li><b>Key Responsibilities:</b></li><li>Supervise and manage customer service activities related to SEA operations.</li><li><b>Ensure timely booking, documentation, and shipment coordination.</b></li><li>Maintain strong relationships with clients, shipping lines, and overseas agents.</li><li><b>Monitor performance metrics and improve service levels.</b></li><li>Handle escalations and ensure customer satisfaction.</li><li><b>Requirements:</b></li><li>Bachelor&rsquo;s degree in Supply Chain, Logistics, or a related field.</li><li><b>Minimum 3&ndash;5 years of experience in sea freight customer service or operations.</b></li><li>Strong knowledge of international shipping and documentation procedures.</li><li><b>Excellent communication and leadership skills.</b></li><li>Ability to work under pressure and meet deadlines.</li><li><b>Why Join Us?</b></li><li>Dynamic and growth-oriented work environment.</li><li><b>Competitive salary and benefits.</b></li><li>Opportunity to lead and innovate within a professional logistics team.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs75,000.00 per month</p><p>Work Location: In person</p>

Customer Services Manager SEA Operations

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 <br/>
 <br/>
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 <br/>
 <p>
  <strong>
   Key Responsibilities
  </strong>
  :
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Customer Onboarding
   </strong>
   : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
   <br/>
  </li>
  <li>
   <strong>
    Relationship Management
   </strong>
   : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
   <br/>
  </li>
  <li>
   <strong>
    Customer Health Monitoring
   </strong>
   : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
   <br/>
  </li>
  <li>
   <strong>
    Issue Resolution
   </strong>
   : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
   <br/>
  </li>
  <li>
   <strong>
    Training and Education
   </strong>
   : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
   <br/>
  </li>
  <li>
   <strong>
    Renewals &amp; Upselling
   </strong>
   : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
   <br/>
  </li>
  <li>
   <strong>
    Customer Advocacy
   </strong>
   : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
   <br/>
  </li>
  <li>
   <strong>
    Metrics and Reporting
   </strong>
   : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
   <br/>
  </li>
  <li>
   <strong>
    Churn Prevention
   </strong>
   : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
   <br/>
  </li>
  <li>
   Strong understanding of SaaS business models and customer success principles.
   <br/>
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
   <br/>
  </li>
  <li>
   Ability to analyze customer data, identify trends, and proactively offer solutions.
   <br/>
  </li>
  <li>
   Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
   <br/>
  </li>
  <li>
   Problem-solving mindset with the ability to navigate complex customer issues.
   <br/>
  </li>
  <li>
   Strong organizational and multitasking skills with a focus on details.
   <br/>
  </li>
  <li>
   Bachelor's degree in Business, Marketing, or related field (preferred).
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <ul>
  <li>
   <strong>
    Growth Opportunities:
   </strong>
   Access to professional development and career growth within a rapidly expanding SaaS company.
   <br/>
  </li>
  <li>
   <strong>
    Collaborative Culture:
   </strong>
   Work in a supportive and innovative environment where your contributions are valued.
   <br/>
  </li>
  <li>
   <strong>
    Competitive Benefits:
   </strong>
   Enjoy a comprehensive benefits package.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
  <br/>
  <br/>
  <br/>
  <br/>
 </strong>
</div>


Customer Success Manager- Karachi

Professional Couriers Network Ltd

<p><b>About the Company</b></p><p>The Professional Couriers Network Limited is one of India&rsquo;s leading courier and logistics companies, committed to providing reliable, efficient, and customer-focused delivery services across the nation. We are looking for an experienced <b>Customer Care Manager</b> to lead our customer service operations in <b>Delhi</b>.</p><p><b>Job Summary</b></p><p>The <b>Customer Care Manager</b> will manage the customer support team, handle escalations, ensure smooth resolution of customer issues, and maintain a high level of satisfaction for both retail and corporate clients. The ideal candidate must have <b>at least 5 years of customer care experience</b>, preferably in the <b>courier or logistics sector</b>.</p><p><b>Responsibilities</b></p><ul><li>Supervise and lead a team of customer care executives.</li><li>Oversee daily customer service operations &ndash; calls, emails, and walk-ins.</li><li>Ensure timely resolution of shipment, delivery, and claim-related queries.</li><li>Handle escalated customer complaints and coordinate with operations teams for solutions.</li><li>Implement and maintain customer service SOPs and quality standards.</li><li>Prepare and analyze MIS reports on calls, complaints, and service performance.</li><li>Coordinate with branch offices, hubs, and franchise partners to ensure smooth service.</li><li>Conduct regular team meetings and performance reviews.</li><li>Build and maintain positive relationships with key customers and corporate clients.</li></ul><p><b>Requirements</b></p><ul><li>Graduate in any discipline (preferably Business Administration / Logistics).</li><li><b>Minimum 5 years of experience</b> in customer care, preferably in <b>courier or logistics industry</b>.</li><li>Strong leadership and communication skills.</li><li>Proficient in MS Excel, CRM tools, and courier tracking software.</li><li>Problem-solving mindset with focus on customer satisfaction.</li><li>Fluency in <b>English, Hindi preferred</b>.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary based on experience (&#8377;30,000 &ndash; &#8377;45,000/month).</li><li>Opportunity to work with a reputed national courier brand.</li><li>On-the-job training and growth opportunities.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;30,000.00 - &#8377;45,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Customer Care Manager

Simcoe IT

<p>Key Responsibilities &#61548;</p><p>Supervise and mentor a team of customer support representatives.</p><p>Set performance goals and conduct regular performance evaluations.</p><p>Handle escalated customer complaints and issues in a timely manner.</p><p>Develop and implement customer service policies and procedures.</p><p>Monitor team performance metrics and prepare reports for management.</p><p>Collaborate with other departments to ensure smooth customer interactions across all channels.</p><p>Resolve customer's issue</p><p>Up-sell the customers through good customer services</p><p>Achieve monthly sales target by following up abandon carts</p><p>Ensure that COD returns are minimized</p><p>Stay updated with industry trends and best practices in customer service.</p><p>Requirements:</p><p>Strong leadership and interpersonal skills.</p><p>Excellent communication and problem-solving abilities.</p><p>Ability to work under pressure.</p><p>Bachelor's degree in Business Administration or related field (preferred).</p><p>Knowledge of CRM systems and customer service software</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Care Manager: 4 years (Required)</li></ul><p>Location:</p><ul><li>Hyderabad (Required)</li></ul><p>Work Location: In person</p>

Bunge

<div><p>Location : Mohali</p><p>
City : Mohali</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 41233</p><div></div><div><div>
</div><div></div><div><div><div><b>Job Description</b></div></div><br>
<div><div><b>
Business Title</b></div><div> Manager - Sales Operations</div></div><br>
<div><div><b>
Global Job Title</b></div><div> Mgr I Customer Services</div></div><br>
<div><div><b>
Global Function</b></div><div> Business Services</div></div><br>
<div><div><b>
Global Department</b></div><div> Customer Services (DEP_BBS2)</div></div><br>
<div><div><b>
Organizational Level</b></div><div> 7</div></div><br>
<div><div><b>
Reporting to</b></div><div> SR. MANAGER/AGM - Customer Service &amp; Sales Support</div></div><br>
<div><div><b>
Size of team reporting in and type</b></div><div> 7 to 10</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Role Purpose Statement</b></div><div> Position will be responsible for service delivery management and transformation of Customer Service &amp; Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service &amp; Sales Support, Controls adherence and period end closing &amp; reporting for different regions within BEMEA/BAS/BNA.
<br>
Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service &amp; Sales Support function.
<br>
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes.
<br>
Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
Empathetic, patient, and understanding when dealing with clients facing financial challenges.</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Main Accountabilities</b></div><div> . Operational Leadership and Team Management:<br>
a. Oversee the end-to-end Customer Service &amp; sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment.<br>
b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability.<br>
c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.<br>
d. Develop and enforce standard operating procedures (SOPs) for the Customer Service &amp; Sale management process.<br>
e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs.<br>
f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.<br>
g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels.<br>
h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments.<br>
i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims.<br>
2. Customer Support &amp; Guidance Oversight:<br>
a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally.<br>
b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving.<br>
c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program.<br>
<br>
3. Strategic Account Management:<br>
a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans.<br>
b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion.<br>
c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements.<br>
d. Lead process optimization initiatives across Customer Service &amp; Sale functions to improve operational efficiency and customer experience.<br>
e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes.<br>
f. Design and execute change management strategies to ensure smooth transitions during transformations.<br>
g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.<br>
 Reporting &amp; Performance Metrics:<br>
<br>
a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership.<br>
b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals.<br>
<br>
5. Customer-Centric Approach:<br>
<br>
a. Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
b. Empathetic, patient, and understanding when dealing with clients facing financial challenges.<br>
c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.<br>
d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities.<br>
e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance.<br>
<br>
7. Key Competencies:<br>
<br>
a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices.<br>
b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.<br>
c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals.<br>
d. Resilience: Thrive in a dynamic environment with competing priorities.</div></div><div></div><div><div><br>
</div></div><br>
<div><div><b>
Knowledge and Skills</b></div></div><br>
<div></div><div><div><b>
Behavior</b></div><div> Make decisions aligned to Bunge&rsquo;s global strategy, business needs and financial goals and explore new perspectives by driving innovation.<br>
Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles.<br>
Develop data driven strategies aligned with Bunge&rsquo;s priorities, energize others to action through clear and compelling communication.</div></div><br>
<div><div>
</div></div><br>
<div></div><div><div><b>
Technical</b></div><li>Ability to partner with other BBS Team Managers to optimize processes across the SSC</li></div><br>
<div><div>
</div><li>In depth knowledge of end-to-end OTC process</li></div><br>
<div><div>
</div><li>Strong knowledge SAP environment.</li></div><br>
<div><div>
</div><li>Process Transition &amp; Transformation</li></div><br>
<div><div>
</div><div> Reporting &amp; Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage)</div></div><br>
<div><div><b>
Education &amp; Experience</b></div><div><li>Bachelor&rsquo;s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred).</li><br>
<li>12+ years of experience in Customer Service &amp; Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.</li><br>
<li>Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment.</li><br>
<li>Expertise in driving organizational transformation, change management, and stakeholder engagement.</li><br>
<li>Strong understanding of supply chain, logistics, and customer service operations.</li><br>
<li>Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable.
</li><br>
<li>Experience working in a similar Shared Services Centre setup a distinct advantage</li><br>
<li>Strong Customer Service &amp; Sales Support Domain expertise (end to end OTC function).</li><br>
<li>Six Sigma or GB/Black Belt, Project Management and People management skills.</li></div></div></div></div><div></div><p><br>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p>
Bunge is an Equal Opportunity Employer. Veterans/Disabled</p></div>

Manager - Customer Service & Settlements

Autoport

<div>
 <p>
  Trade and Customer Relations Assistant Manager is expected to work in the Department of Trade and Customer Relations in Autoport Terminal Arkas Holding, located in Ba&scedil;iskele/Kocaeli.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in relevant departments (Preferably in International Trade, Business Administration, Maritime and Port Management etc.),
  </li>
  <li>
   Minimum 7 years of experience in marketing, Sales Techniques and Customer Relations Management at Shipping Lines, Agencies, or International Logistics Companies,
  </li>
  <li>
   Excellent command of English
  </li>
  <li>
   Strong knowledge of MS Office, especially PowerPoint and Excel applications and data analysis
  </li>
  <li>
   Preferably, knowledge of Foreign Trade, Import, Export, Customs process and legislation
  </li>
  <li>
   Leadership skills and ability to establish communication between departments and to explore the latest business strategies
  </li>
  <li>
   Strong analytical, problem solving and organization skills
  </li>
  <li>
   Excellent Presentation and communication skills
  </li>
  <li>
   Keen attention to detail, adaptability and pragmatism; ability to manage an active caseload and prioritize effectively
  </li>
  <li>
   No obstacle to travel
  </li>
  <li>
   Completed military service (for male candidates).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <ul>
  <li>
   Exploring and discovering new business opportunities- uncovering new markets, growth areas, emerging trends, potential customers, strategic partnerships, products and services - and novel approaches to reach existing markets.
  </li>
  <li>
   Provides input for decision-making to manager.
  </li>
  <li>
   Manage negotiations with the customer on behalf of the company
  </li>
  <li>
   Assisting development and implementation of pricing strategies.
  </li>
  <li>
   Assist to oversee and manage commercial contracts, ensuring compliance and optimizing terms for mutual benefit,.
  </li>
  <li>
   Enhancing the customer experience and promptly addressing client concerns with utmost efficiency.
  </li>
  <li>
   Manage, organize, follow, and report the processes of all trade affairs conducted with existing and potential, domestic and foreign customers, ship owners, ship agencies, international logistics companies operating at home and abroad,
  </li>
  <li>
   Detect and report the existing and potential risks and opportunities analysing international market, competition, ship services and freight traffic,
  </li>
  <li>
   Develop and maintain existing and potential customer portfolio, manage the sales oriented Trade and Customer Relations processes,
  </li>
  <li>
   Organize and report marketing activities in line with established procedures.
  </li>
 </ul>
 <p>
 </p>
</div>


Trade and Customer Relations Assistant Manager

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