customer services manager

Erickson Senior Living

<div><p>Location:</p>
Woodleigh Chase by Erickson Senior Living<p>
Join our team as a Manager in Erickson Advantage Sales and Service is responsible for implementing the strategic objectives of the Erickson Advantage sales/marketing plan within the community. In this role, you'll assist members with administrative issues related to their plan membership, including resolving claims, handling premium billing, and managing enrollment, while working closely with United Healthcare partners.</p><p><b>
What we offer</b></p><ul><li>
A culture of diversity, equity, and inclusion, which builds on our mission, vision and values</li><li>
Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options</li><li>
Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age</li><li>
PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law.
</li><li>401k for all team members 18 and over with a company 3% match</li><li>
Growth Opportunities &ndash; grow with the company as we open new communities and expand on our existing ones!</li><li>
Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones</li></ul><p>
Compensation: Commensurate with experience, range is $42-45k per year plus commission with annual bonus potential opportunity
</p><p><b>How you will make an impact</b></p><ul><li>
Serve as the primary health plan liaison to the community leadership team.</li><li>
Serve as the primary sales/marketing liaison to Community staff, including training and follow-up of program sales and marketing objectives.</li><li>
Coordinate with staff to identify marketing activities and sales strategies to increase awareness and create enrollment opportunities</li><li>
Conducts sales presentations and arranges for marketing activities within the community</li><li>
Manages inbound calls and walk-in contacts with members, responsible parties, and providers/vendors for the Erickson Advantage Member Services; and Care Coordination Office at the Erickson community and documents all contacts in the CaseTrakker System.</li><li>
Acts as a primary resource to health plan members in problem resolution collaborating with the United Healthcare Service Center and other United Healthcare points-of-contact as needed</li><li>
Arranges for order/delivery of medical equipment, supplies, and services as requested by the Community Care Coordinator or the Primary Care Physician</li></ul><p><b>
What you will need</b></p><ul><li>
Minimum of 2 years of sales or marketing experience</li><li>
Public speaking experience</li><li>
Customer service experience preferred</li><li>
Proficiency in Microsoft Office</li><li>
Licensed health insurance agent preferred</li><li>
Health license required within 90 days of employment</li></ul><p>
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.</p><p>
Woodleigh Chase is a beautiful 42-acre continuing care retirement community located in Fairfax, Virginia. We&rsquo;re part of a growing national network of communities managed by Erickson Senior Living, one of the country&rsquo;s largest and most respected providers of senior living and health care. Woodleigh Chase helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.</p><p>
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.</p></div>

Medicare Sales & Customer Services Manager

Get CRM Consultant (Pvt) LTD.

<p><b>Job Title:</b> Customer Support Manager</p><p><b>Location:</b> Islamabad (On Site)</p><p><b>Reports to:</b> Head of Operations / Director of Customer Experience<br/><b>Department:</b> Customer Support &amp; Success<b>About Nobl Travel</b></p><p>Nobl Travel is redefining the travel experience through curated itineraries, personalized service, and seamless end-to-end travel support. We believe every journey should feel effortless, memorable, and inspiring &mdash; and our customer support team is at the heart of delivering that promise.</p><p><b>Role Overview</b><br/>The <b>Customer Support Manager</b> will lead Nobl Travel&rsquo;s customer service operations, ensuring that every client interaction &mdash; from pre-booking inquiries to post-trip follow-up &mdash; is handled with warmth, precision, and efficiency. You will manage a growing team of support specialists, implement service excellence standards, and ensure that customer feedback directly shapes our products and processes.</p><p><b>Key Responsibilities Leadership &amp; Team Management</b></p><ul><li>Lead, coach, and mentor a team of customer support representatives to deliver exceptional service.</li><li>Create training materials, onboarding processes, and service guidelines aligned with Nobl Travel&rsquo;s brand values.</li><li>Conduct regular performance reviews and set clear KPIs for response time, satisfaction scores, and issue resolution.</li></ul><p><b>Customer Experience Excellence</b></p><ul><li>Oversee all inbound and outbound customer communications via phone, email, chat, and social channels.</li><li>Implement proactive customer engagement strategies to reduce issues before they arise.</li><li>Handle escalated customer concerns with empathy, authority, and creative problem-solving.</li></ul><p><b>Operational Excellence</b></p><ul><li>Develop and maintain support workflows, escalation protocols, and service-level agreements (SLAs).</li><li>Monitor team performance using data-driven metrics (e.g., CSAT, NPS, first-response time, resolution time).</li><li>Collaborate with operations, product, and marketing teams to ensure customer insights inform decision-making.</li></ul><p><b>Technology &amp; Tools</b></p><ul><li>Manage and optimise CRM and help desk tools to streamline customer interactions.</li><li>Leverage automation where possible to improve efficiency without compromising personalisation.</li><li>Ensure data privacy and compliance in all customer communications.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li><b>Experience:</b> 5+ years in customer support roles, with at least 2 years in a managerial position (travel, hospitality, or luxury services experience preferred).</li><li><b>Leadership:</b> Proven ability to motivate and develop high-performing teams.</li><li><b>Customer-Centric Mindset:</b> Passion for delivering white-glove service and anticipating customer needs.</li><li><b>Communication:</b> Excellent verbal and written communication skills.</li><li><b>Problem-Solving:</b> Strong conflict resolution skills and ability to think creatively under pressure.</li><li><b>Tech-Savvy:</b> Proficiency with CRM systems (e.g., Rich Panel, HubSpot, Shopify, Ship Hero) and familiarity with ticketing and chat platforms.</li><li><b>Adaptability:</b> Comfort with a fast-paced, evolving environment.</li></ul><p><b>Why Join Nobl Travel</b></p><ul><li>Be part of a mission-driven company transforming the travel experience.</li><li>Work in a dynamic, collaborative, and creative environment.</li><li>Competitive salary, benefits, and travel perks.</li><li>Opportunities for growth as the company expands globally.</li></ul><p><b>Application Instructions:</b><br/>Please submit your resume along with a brief cover letter explaining how you would elevate the Nobl Travel customer experience.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Support Manager

Weva Photography

<p>We are looking for a dynamic and driven Customer Relations Manager to manage and enhance our customer relationships. The ideal candidate will possess exceptional sales skills and a passion for providing a top-tier client experience. As the face of customer interactions, you will be responsible for nurturing client relationships, understanding their needs, and driving sales through excellent communication and service.</p><p><b>Responsibilities:</b></p><ul><li>Build and maintain strong relationships with clients from initial inquiry through to post-service follow-up.</li><li>Effectively communicate Weva&rsquo;s photography and videography services to clients, matching their needs with our offerings.</li><li>Handle inquiries, provide accurate information about services, and resolve customer concerns efficiently.</li><li>Proactively identify opportunities to upsell and cross-sell services based on client requirements.</li><li>Collaborate with the sales and creative teams to ensure seamless execution of client projects.</li><li>Ensure high levels of client satisfaction and consistently meet or exceed sales targets.</li><li>Maintain detailed records of client interactions, transactions, and feedback to assist with client retention and service improvements.</li><li>Lead customer feedback initiatives to continually refine customer service strategies.</li></ul><p><b>Requirements:</b></p><ul><li>Proven sales experience, preferably in the photography or wedding industry.</li><li>Exceptional communication and interpersonal skills.</li><li>Strong organisational skills and the ability to manage multiple client relationships simultaneously.</li><li>Ability to work in a fast-paced environment and handle customer queries with professionalism.</li><li>Proficiency in CRM tools and customer service software is an added advantage.</li></ul><p>Only shortlisted candidates will be contacted for further assessment.</p><p>We look forward to welcoming the right candidate to our team!</p><p>Job Type: Full-time</p><p>Pay: &#8377;20,000.00 - &#8377;40,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Relations Manager (Sales)

Bunge

<div><p>Location : Mohali</p><p>
City : Mohali</p><p>
State : Punjab (IN-PB)</p><p>
Country : India (IN)</p><p>
Requisition Number : 41233</p><div></div><div><div>
</div><div></div><div><div><div><b>Job Description</b></div></div><br>
<div><div><b>
Business Title</b></div><div> Manager - Sales Operations</div></div><br>
<div><div><b>
Global Job Title</b></div><div> Mgr I Customer Services</div></div><br>
<div><div><b>
Global Function</b></div><div> Business Services</div></div><br>
<div><div><b>
Global Department</b></div><div> Customer Services (DEP_BBS2)</div></div><br>
<div><div><b>
Organizational Level</b></div><div> 7</div></div><br>
<div><div><b>
Reporting to</b></div><div> SR. MANAGER/AGM - Customer Service &amp; Sales Support</div></div><br>
<div><div><b>
Size of team reporting in and type</b></div><div> 7 to 10</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Role Purpose Statement</b></div><div> Position will be responsible for service delivery management and transformation of Customer Service &amp; Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service &amp; Sales Support, Controls adherence and period end closing &amp; reporting for different regions within BEMEA/BAS/BNA.
<br>
Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service &amp; Sales Support function.
<br>
An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes.
<br>
Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
Empathetic, patient, and understanding when dealing with clients facing financial challenges.</div></div><div></div><div><div><b><br>
</b></div></div><br>
<div><div><b>
Main Accountabilities</b></div><div> . Operational Leadership and Team Management:<br>
a. Oversee the end-to-end Customer Service &amp; sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment.<br>
b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability.<br>
c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times.<br>
d. Develop and enforce standard operating procedures (SOPs) for the Customer Service &amp; Sale management process.<br>
e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs.<br>
f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness.<br>
g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels.<br>
h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments.<br>
i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims.<br>
2. Customer Support &amp; Guidance Oversight:<br>
a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally.<br>
b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving.<br>
c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program.<br>
<br>
3. Strategic Account Management:<br>
a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans.<br>
b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion.<br>
c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements.<br>
d. Lead process optimization initiatives across Customer Service &amp; Sale functions to improve operational efficiency and customer experience.<br>
e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes.<br>
f. Design and execute change management strategies to ensure smooth transitions during transformations.<br>
g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.<br>
 Reporting &amp; Performance Metrics:<br>
<br>
a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership.<br>
b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals.<br>
<br>
5. Customer-Centric Approach:<br>
<br>
a. Passionate about helping clients succeed and committed to delivering exceptional customer service.<br>
b. Empathetic, patient, and understanding when dealing with clients facing financial challenges.<br>
c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.<br>
d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities.<br>
e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance.<br>
<br>
7. Key Competencies:<br>
<br>
a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices.<br>
b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs.<br>
c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals.<br>
d. Resilience: Thrive in a dynamic environment with competing priorities.</div></div><div></div><div><div><br>
</div></div><br>
<div><div><b>
Knowledge and Skills</b></div></div><br>
<div></div><div><div><b>
Behavior</b></div><div> Make decisions aligned to Bunge&rsquo;s global strategy, business needs and financial goals and explore new perspectives by driving innovation.<br>
Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles.<br>
Develop data driven strategies aligned with Bunge&rsquo;s priorities, energize others to action through clear and compelling communication.</div></div><br>
<div><div>
</div></div><br>
<div></div><div><div><b>
Technical</b></div><li>Ability to partner with other BBS Team Managers to optimize processes across the SSC</li></div><br>
<div><div>
</div><li>In depth knowledge of end-to-end OTC process</li></div><br>
<div><div>
</div><li>Strong knowledge SAP environment.</li></div><br>
<div><div>
</div><li>Process Transition &amp; Transformation</li></div><br>
<div><div>
</div><div> Reporting &amp; Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage)</div></div><br>
<div><div><b>
Education &amp; Experience</b></div><div><li>Bachelor&rsquo;s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred).</li><br>
<li>12+ years of experience in Customer Service &amp; Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.</li><br>
<li>Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment.</li><br>
<li>Expertise in driving organizational transformation, change management, and stakeholder engagement.</li><br>
<li>Strong understanding of supply chain, logistics, and customer service operations.</li><br>
<li>Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable.
</li><br>
<li>Experience working in a similar Shared Services Centre setup a distinct advantage</li><br>
<li>Strong Customer Service &amp; Sales Support Domain expertise (end to end OTC function).</li><br>
<li>Six Sigma or GB/Black Belt, Project Management and People management skills.</li></div></div></div></div><div></div><p><br>
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge&rsquo;s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.</p><p>
Bunge is an Equal Opportunity Employer. Veterans/Disabled</p></div>

Manager - Customer Service & Settlements

New hair Image

<p>As a Customer Service &amp; Operations Manager, you will serve as the face of New Hair Image - managing customer interactions across channels, guiding clients to the right services, and coordinating our team to deliver excellence. This is a leadership position with both hands-on and managerial responsibilities.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to client queries via call, WhatsApp, social media, and in-person.</li><li>Guide customers on suitable hair solutions, services, and products.</li><li>Manage walk-in clients, appointments, and client flow.</li><li>Maintain and update customer records.</li><li>Lead front-desk operations and ensure a warm, welcoming environment.</li><li>Supervise and coordinate with team members to maintain service standards.</li><li>Train and support staff on customer interaction and service protocols.</li><li>Resolve client issues or complaints with professionalism and patience.</li><li>Monitor inventory and coordinate restocking when necessary.</li></ul><p><b>Requirements:</b></p><ul><li>2&ndash;3 years of customer service experience (preferably in salon, beauty, or retail).</li><li>Strong communication skills&mdash;spoken and written (Urdu &amp; English).</li><li>Ability to multitask, stay organized, and manage pressure calmly.</li><li>Confident, patient, and presentable with a client-first mindset.</li><li>Basic computer and mobile app literacy (e.g., MS Office, booking tools).</li><li>Leadership capability to guide staff and take ownership of client satisfaction.</li></ul><p><b>Preferred:</b></p><ul><li>Experience working with local clientele.</li><li>Knowledge of haircare services and products.</li><li>Team management or staff training experience.</li><li>Familiarity with social media or local marketing efforts.</li></ul><p><b>Compensation &amp; Growth:</b></p><ul><li><b>Salary:</b> PKR 35,000&ndash;50,000 (based on experience &amp; skillset)</li><li><b>Probation Period:</b> Initial performance evaluation after 3 months</li></ul><p><b>Post-Probation:</b> Salary increment and benefits (as per company policy)</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs55,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you able to join immediately?  </li></ul><p>Location:</p><ul><li>Lahore (Preferred)</li></ul><p>Work Location: In person</p>

Customer Service & Ops Manager

dopay

<div><p><b>About dopay</b><br>
dopay is transforming payroll and financial inclusion in emerging markets, with Egypt as our first market. We provide digital payroll solutions that empower cash-based employees with secure and accessible financial services. Join our dynamic team dedicated to creating positive impact and financial inclusion for SMEs and their workforce.</p><h3 class="jobSectionHeader"><b>
Role Overview</b></h3><p>
As the <b>Customer Success Manager - SME</b>, you will be a key contact for our SME corporate clients, ensuring they experience maximum value from dopay&rsquo;s platform. You&rsquo;ll manage onboarding, ongoing support, and account growth for a portfolio of small and medium-sized enterprises, building long-term relationships that enhance client satisfaction, loyalty, and usage. This role is critical to our mission of helping businesses shift to secure, digital payroll solutions and empowering employees to access financial services.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li><b>Client Onboarding</b>: Guide new SME clients through the onboarding process to ensure a smooth transition to dopay&rsquo;s platform. Collaborate with Activation Officers and internal teams to set up and train clients on our payroll solution.</li>
<li><b>Account Management</b>: Serve as the main point of contact for a portfolio of SME clients, ensuring they have ongoing support to use dopay&rsquo;s services effectively. Address any questions, resolve issues, and proactively identify areas where clients can gain additional value from our platform.</li>
<li><b>Customer Retention &amp; Satisfaction</b>: Develop strong relationships with SME clients, understanding their unique needs and goals. Regularly check in to assess satisfaction, address concerns, and gather feedback to improve our services.</li>
<li><b>Growth &amp; Upselling</b>: Identify opportunities to expand dopay&rsquo;s solutions within your client portfolio, including promoting new features and services that can drive added value for SMEs and their employees.</li>
<li><b>Issue Resolution</b>: Work closely with internal teams (Onboarding, Support, Product) to resolve client issues swiftly, ensuring a seamless client experience and proactive communication.</li>
<li><b>Data-Driven Insights</b>: Monitor client usage, satisfaction metrics, and churn risk to develop insights that drive engagement strategies. Provide recommendations to improve our product and enhance the overall customer experience for SMEs.</li>
</ul><p><b>Requirements</b></p><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul>
<li><b>Experience</b>: 2-4 years in a customer success, account management, or similar role, ideally within fintech, SaaS, or a B2B environment. Experience working with SME clients is a plus.</li>
<li><b>Communication Skills</b>: Strong written and verbal communication skills with the ability to connect with diverse SME clients and simplify complex topics. Arabic and English proficiency is required.</li>
<li><b>Customer-Centric Mindset</b>: A genuine passion for helping clients succeed and a proactive approach to ensuring clients receive value from dopay&rsquo;s services.</li>
<li><b>Analytical Ability</b>: Comfortable with data analysis and tracking performance metrics, with the ability to derive actionable insights from client data.</li>
<li><b>Problem-Solving Skills</b>: Ability to anticipate client needs and troubleshoot effectively, addressing issues promptly while coordinating with internal teams to find resolutions.</li>
<li><b>Adaptability</b>: A flexible mindset and the ability to work effectively in a fast-paced, growing environment.</li>
<li><b>Tech Savvy</b>: Comfortable with CRM software (e.g., HubSpot), Microsoft Office, and other customer success tools. Experience with Slack and collaborative tools is a bonus.</li>
<li><b>Microsoft skills:</b> Excellent Microsoft skills are a mandatory, in order to effectively track own portfolio growth and proactively detect issues.</li>
</ul><p></p><p><b>Benefits</b></p><h3 class="jobSectionHeader"><b>
What We Offer</b></h3><ul>
<li>An opportunity to be part of a mission-driven company committed to financial inclusion.</li>
<li>Collaborative, inclusive work culture and supportive team environment.</li>
<li>Competitive compensation and benefits, including opportunities for career growth and development.</li></ul></div>

Customer Success Manager - SME

Pacific International Lines

<div></div><div><div><div><div><div><div><div>Saudi Arabia
</div></div></div></div><div><div><div><div><p><b>DRIVING CONNECTIVITY</b></p><br>
<p></p>
<p><b>
Chart your Course with PIL</b></p>
<p>
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you&rsquo;re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.</p>
<p>
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.</p><br>
<p></p>
<p><b>
Get On Board for a Dynamic and Purposeful Career</b></p>
<p>
We are seeking a highly motivated, detail-oriented, and customer-focused <b>Customer Service Manager (Ad Dammam, Saudi Arabia)</b> to join our dynamic team at PIL. The successful candidate will play a crucial role in managing customer inquiries and delivering exceptional service, while supporting shipping operations through outstanding customer care and high service standards.</p><br>
<p></p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Lead and oversee the customer service team to ensure timely and accurate responses to customer inquiries.</li>
<li>Develop and implement service strategies that enhance customer satisfaction and operational efficiency.</li>
<li>Coordinate with carriers, customs brokers, and other stakeholders to ensure smooth cargo movement.</li>
<li>Resolve escalated customer issues professionally and effectively, ensuring prompt follow-up and resolution.</li>
<li>Collaborate with Operations, Logistics, and Sales teams to align customer service efforts with business goals.</li>
<li>Serve as the primary escalation point for complex customer concerns and ensure resolution in line with company standards.</li>
<li>Monitor service performance metrics and identify areas for improvement.</li>
<li>Provide proactive updates to customers regarding shipment schedules, delays, or changes.</li>
<li>Build and maintain strong relationships with key customers to foster loyalty and long-term partnerships.</li>
<li>Ensure compliance with company policies, industry regulations, and service standards.</li>
<li>Drive continuous improvement initiatives within the customer service function.</li></ul><br>
<p></p>
<p><b>
MUST HAVE:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Logistics, Supply Chain Management, or a related field</li>
<li>At least 5 years of experience in customer service within the shipping or logistics industry</li>
<li>Proven leadership and team management skills</li>
<li>Strong organizational and problem-solving skills</li></ul><br>
<p></p>
<p><b>
WE VALUE:</b></p>
<ul>
<li>Customer-first mindset with exceptional interpersonal and communication skills</li>
<li>Detail-oriented with strong organizational abilities</li>
<li>Ability to multitask and perform under pressure in a fast-paced, dynamic environment</li>
<li>Proactive and solutions-oriented approach to challenges</li>
<li>Team player with a collaborative attitude, able to work effectively with diverse groups</li>
<li>Familiarity with shipping and logistics software</li>
<li>Adaptability and a commitment to continuous improvement</li></ul><br>
<p></p>
<p><b>
Why Join Us:</b></p>
<ul>
<li>Be part of a leading global carrier with a strong focus on sustainability and innovation.</li>
<li>Work in a dynamic and collaborative environment.</li>
<li>Enjoy opportunities for professional growth and development.</li></ul><br>
<p></p>
<p><b>
Application Process:</b></p>
<p>
To apply for this exciting opportunity, please submit your resume <b>in English</b> outlining your qualifications and experience</p><br>
<p></p>
<p><b>
Eligibility to Apply:</b></p>
<p>
This position is open to <b>Saudi Arabian nationals</b> or individuals who currently have the legal right to work in <b>Saudi Arabia</b>. Applicants who do not meet this eligibility will not be considered.</p>
<p></p>
<p><b>About Us</b></p>
<p>
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world&rsquo;s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.</p><br>
<p></p>
<p>
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.</p><br>
<p></p>
<p>
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.</p><br>
<p></p>
<p>
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on &ldquo;Driving Connectivity&rdquo; and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.</p><br>
<p></p>
<p>
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div></div></div></div></div></div></div><p></p>

Customer Service Manager (Ad Dammam, Saudi Arabia)

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