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customer services specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: VXDaflCOU2iSW2/x/yEVMPD0bnaCmh6KdK35+LjtAgtRU2FCQ9x4MtW2aHbYmdg6aUzpcr9PXS9QIZhSuMmXxWg+JfPoHDaMgIvt+Ot4gO5/OG3SPWiUNITU5pQAlyq6KgdP+fFFej/gW1P4KLvntx9Jv/c+JQiuqMuglee+PqeIzAGNyjuWHLDpkrff1VHec1gAnpk=</div>

Customer Services Specialist

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: ZVb+4SRw7EC1GdtKnFQp+Oz3J1hC133GNiZvRVAJc2GajsEEe2C4ODfcU3TvBiQ6s0WncVUXofu5rEkTept/tgabLV2MMx2kbI4xIPORVEVhVfYO1wL6K/bkgeCHboxzPnNzNMiIC6es2VCMtQQt1sO6K07Tg4krmp9LAf3aO99wgnR30UbC+DYswuTwgIiFanBKOGs=</div>

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: i7YZtpaEWuIOGWBrLAev5J3FGmR1ge8omkHVoGykG1kTnxfMwPiET3pxoTuUhrFQh29otij8PJosoHSRFwIq1XekcTpwlMQLvYErVyPVtsgTz4jSIakd7UHHtwXIePfsn2As2/T6lHj86UBL+uO3ohQWpsOfLyEbc71TzBCDe07SCzUBjeQTqQ/79VQdJwazeR5OMJ5IhIpBpClNZlK0S6SX7+OzJRserGfrAM8A</div>

Customer Services Specialist - International

PINNACLE ENTERPRISE

Pinnacle is seeking an ambitious and results-oriented Sales Specialist (B2B) to join our team, focused on driving growth and expanding business within the Canadian market. The ideal candidate will have 3 &ndash; 4 years of experience in telesales and a strong understanding of B2B sales processes.Responsibilities:<ul><li>Conduct outbound telesales calls to potential business clients across Canada, promoting our products and services.</li><li>Identify, qualify, and convert leads into business relationships, ensuring a steady pipeline of opportunities.</li><li>Engage with key decision-makers in various industries, presenting tailored solutions based on their business needs.</li><li>Develop and execute targeted sales strategies to meet or exceed monthly and quarterly sales targets.</li><li>Negotiate and close sales contracts via phone, email and chat providing clear terms and addressing any client concerns.</li><li>Collaborate with the marketing and customer success teams to ensure a seamless customer experience.</li><li>Research the Canadian market to stay up to date with industry trends, competitor activities, and client needs.</li><li>Maintain a professional and customer-centric approach in all client interactions, ensuring high satisfaction and loyalty.</li><li>Manage and track all sales activities, ensuring accurate records of client interactions and sales pipeline stages.</li></ul>Qualifications:<ul><li>3-4 years of proven experience in B2B sales, preferably with a focus on the Canadian market.</li><li>Have the ability to engage with business decision-makers over the phone.</li><li>Strong negotiation skills, with the ability to close sales and handle objections professionally.</li><li>Demonstrated ability to meet or exceed sales targets in a fast-paced environment.</li><li>Excellent communication and persuasion skills, with the ability to build rapport quickly over the phone.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li></ul>Benefits:Health Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance Perks.Shift: Night (Pacific Time Zones)Salary: Market Competitive with CommissionsLocation: DHA Phase 02 Ext. Karachi.Job Type: Full-timeApplication Question(s):<ul><li>Are you available on-site in the night shift?</li><li>How many years of experience do you have as Sales Specialist (B2B)?</li><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with cold calling?</li></ul>Work Location: In person <div id='job-id'>Job Id: QJ1+DU2ppzBgLwULg42geqs7Pc4L0HbHR6jwDsrGMl5wl6Z0qkjmXk/DjdARHTzGcxekujlK0Ig6kytEliowmoFk+7N22wHROMrP+e3sZ/v9+rkC2dTrzAz3</div>

Sales Specialist - B2B

Zue Pvt Ltd

Location: Karachi (on-site) Shift Timing: 06:00 PM to 03:00 AM PST Employment Type: Full-timeOverview:ZUE Pvt Ltd is looking for an Inbound Specialist who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.Responsibilities:&middot; Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.&middot; Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.&middot; Utilize computer systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.&middot; Promote the use of self-service tools and educate customers on their effective use.&middot; Accurately document customer interactions, issues, and resolutions in the CRM system, maintaining organized records and generating reports as required.&middot; Maintain up-to-date knowledge of company products, services, and policies to provide informed support.&middot; Collaborate with team members and other departments to resolve issues and share feedback for continuous improvement.Requirements:&middot; 2 years of US Customer Services experience preferably inbound&middot; Bachelor&rsquo;s Degree or A-Levels&middot; Proficiency in MS Office&middot; Excellent English Communication&middot; Flexibility for USA Shift TimingsBenefits:&middot; Comprehensive Health Coverage (Self + Dependents + Parents)&middot; Group Life Insurance&middot; Fuel Card (for Male Employees)&middot; Company-Provided Pick &amp; Drop (for Female Employees)&middot; On-site Gym Facility&middot; Paid Leaves &amp; U.S. Public Holidays&middot; Employee Referral Bonus Program&middot; Fixed shift hours (no rotational shifts)&middot; 5 days a week (Sat and Sun off)&middot; Dynamic Work Environment with Career Advancement OpportunitiesJob Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working in the evening shifts? 6:00 PM - 3:00 AM </li><li>Residential Area in Karachi? </li></ul>Work Location: In person <div id='job-id'>Job Id: 57F62J4tYm36xnsmCc6dRAody0O8816xhJocFwuX1tB8NYZASpPa15MQ2COl5YDZcFCDDnXwMzOGUlmNo7M5gk4xFfOtXUIjg3bFxIyMjwKuxTUuQrMNyA41+StidWUNh0AYmPizeQPBeJfImw==</div>

Inbound Customer Service Representative

Sq Yd Properties

<div>
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Senior Sales Specialist - Real Estate, located in Karachi. The Senior Sales Specialist will be responsible for generating and following up on leads, closing sales, providing excellent customer service, and assisting in training junior sales staff. The role includes managing sales strategies, maintaining client relationships, and administrative tasks related to sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Proven Sales experience and Sales Management skills
 </li>
 <li>
 Experience in providing Training to junior staff
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Bachelor's degree in Business, Marketing, Real Estate or related field is preferred
 </li>
 <li>
 Experience in the real estate industry is a must
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: DZHBKnYqMh1User2uWnY2AEbkyKvjCs4txtfFJSqMeDaq+T0DChIwnaoghuUisrjtXjltWZwPsFlirFHotTaxq6j8kwDrjPFsg==</div>

Real Estate Sales Specialists

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As an International Sales Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>O-Levels / A-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance &amp; several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 170,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs170,000.00 per monthWork Location: In person <div id='job-id'>Job Id: 3d6dXXXzmepVcSo2RF8D9a6JUaNYXiLAN8nvbNb8TdLeip8eAM4WB4Ewto1dx4DbroLyRzdMWi7+cXvr9FFNlx1r1FtrmnZvbgcIz8797UPEwv9lR/9VgeZvG4X2RgG1HXG6zQ==</div>

International Sales Specialist

Explore 912+ Customer services specialist in Karachi this August. Find roles across top companies and apply now to boost your career.

912 customer services specialist jobs IN Karachi

Customer Services Specialist

Customer Services Specialist

Customer Services Specialist - International

Sales Specialist - B2B

Inbound Customer Service Representative

Real Estate Sales Specialists

International Sales Specialist