customer services supervisor

Cardinal Health

<div>Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions&mdash;driving brand and patient markers of success. We&rsquo;re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
Together, we can get life-changing therapies to patients who need them&mdash;faster. 
Job Summary 
The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit investigations for pharmacy and medical benefit coverage. Serving 1-2 clients, this position is responsible for overseeing the staffing schedule, training, and monitoring of key performance indicators to meet the requirements as outlined by client contracts and internal standard operating policies. Through effective supervision, the Pharmacy Operations Supervisor contributes to high quality customer service and long-term retention of customers. 
Responsibilities
The Supervisor, Customer Service Management leads program staff performing actions including: customer service, and other patient services.<ul><li>
Oversee daily operations for patient access support contact center team of up to 20 team members and provides daily support ensuring team members can perform job responsibilities.</li><li>
Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.</li><li>
Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program.</li><li>
Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.</li><li>
Assess/Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules.</li><li>
Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner.</li><li>
Manage employee timecards in addition to standard HR responsibilities as a people leader.</li><li>
Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.</li><li>
Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.</li><li>
Continually monitor program adherence, quality, attendance and address accordingly.</li><li>
Report Corrective and Preventative Actions in a timely manner.</li><li>
Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.</li><li>
Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.</li><li>
Effectively manage time and independently prioritize work responsibilities to meet key deadlines.</li><li>
Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills.</li><li>
Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person).</li><li>
Proactively seek and implement process efficiencies to reduce team manual work.</li><li>
Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.</li><li>
Work well independently and in a team setting by collaborating across different departments.</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s degree or equivalent work experience preferred</li><li>
3-5 years of experience in related field of patient support programs preferred</li><li>
Previous management experience preferred</li><li>
Strong communication, presentation, and time management skills</li><li>
Commitment to the continued development of oneself and team members</li><li>
Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding &amp; updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas</li><li>
Travel may be needed to perform your duties up to 10%.</li></ul>
What is expected of you and others at this level:<ul><li>
Coordinates and supervises the daily activities of operations or business staff</li><li>
Administers and exercises policies and procedures</li><li>
Ensures employees operate within guidelines</li><li>
Decisions have a direct impact to work unit operations and customers</li><li>
Frequently interacts with subordinates, customers, and peer groups at various management levels</li><li>
Interactions normally involve information exchange and basic problem resolution</li></ul>
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 8am - 5pm CT.
REMOTE DETAILS: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)<ul><li>
Upload speed of 5Mbps (megabyte per second)</li><li>
Ping Rate Maximum of 30ms (milliseconds)</li><li>
Hardwired to the router</li><li>
Surge protector with Network Line Protection for CAH issued equipment</li></ul>
Anticipated salary range: $67,500.00 - $86,670.00
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.<ul><li>
Medical, dental and vision coverage</li><li>
Paid time off plan</li><li>
Health savings account (HSA)</li><li>
401k savings plan</li><li>
Access to wages before pay day with myFlexPay</li><li>
Flexible spending accounts (FSAs)</li><li>
Short- and long-term disability coverage</li><li>
Work-Life resources</li><li>
Paid parental leave</li><li>
Healthy lifestyle programs</li></ul>
Application window anticipated to close: 12/23/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate&rsquo;s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.</div>

Supervisor, Customer Service Management

Abou Ghaly Motors

<div>
 
 
 Job Summary:
 
 
 
 The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 
 
 
 
 
 
 Key Responsibilities &amp; Duties
 
 
 
 
 1. Operations &amp; Service Delivery
 
 
 <ul>
 <li>
 Oversee daily operations of inbound and outbound call activities.
 </li>
 <li>
 Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
 </li>
 <li>
 Ensure agents meet performance KPIs, service quality targets, and productivity goals.
 </li>
 <li>
 Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
 </li>
 <li>
 Maintain compliance with SLAs and operational policies.
 </li>
 </ul>
 
 
 2. Quality &amp; Performance Management
 
 
 <ul>
 <li>
 Conduct regular call monitoring and quality evaluations to ensure service excellence.
 </li>
 <li>
 Identify performance gaps and develop action plans for improvement.
 </li>
 <li>
 Contribute to defining, implementing, and enhancing quality standards and service procedures.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; Coaching
 
 
 <ul>
 <li>
 Lead, motivate, and coach team members to achieve individual and team objectives.
 </li>
 <li>
 Conduct on-the-job training for new hires and continuous learning sessions for the team.
 </li>
 <li>
 Hold regular team meetings to communicate updates and align on performance expectations.
 </li>
 <li>
 Monitor agent performance and provide constructive feedback to support growth and development.
 </li>
 </ul>
 
 
 4. Communication &amp; Process Improvement
 
 
 <ul>
 <li>
 Provide management with insights on operational issues and suggest process improvements.
 </li>
 <li>
 Facilitate open communication channels between teams and management.
 </li>
 <li>
 Escalate critical issues promptly and recommend corrective actions.
 </li>
 </ul>
 
 
 5. Customer Escalations &amp; Recovery
 
 
 <ul>
 <li>
 Handle escalated customer complaints and ensure quick and effective resolution.
 </li>
 <li>
 Follow up on unresolved issues and ensure customer satisfaction.
 </li>
 </ul>
 
 
 6. Planning &amp; Reporting
 
 
 <ul>
 <li>
 Support in forecasting call volumes and workforce planning.
 </li>
 <li>
 Track daily operational metrics and prepare performance reports for management review.
 </li>
 <li>
 Contribute to the development of operational objectives and action plans.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills Required
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
 </li>
 <li>
 Proven experience managing both inbound and outbound operations.
 </li>
 </ul>
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Fluent English (spoken and written).
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving, decision-making, and analytical thinking.
 </li>
 <li>
 Proficiency in MS Office and CRM/call center software tools.
 </li>
 <li>
 Customer-oriented mindset with strong sales acumen.
 </li>
 </ul>
</div>

Customer Service Supervisor

Cargo Line Freight And Logistics LLC (CLFL)

About the Job The Supervisor – Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management. An Ideal Candidate The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role. About Cargo Line At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development. What You&#x27;ll Be Expected to Do1. Pricing & Quotation Management • Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. 2. Customer Relationship Management • Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. 3. Operations Execution • Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients. 4. Technical & Industry Knowledge • Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures. • Stay updated on market rates, carrier relations, and export regulations. • Support the team with technical expertise and ensure compliance with industry standards.

Supervisor – Operations & Customer Service

<div>Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
We&rsquo;re one of the world&rsquo;s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.<div>
Job Summary
The Carrier Relations Supervisor is responsible for the daily performance of assigned outsource labor and vendors to ensure service is provided to UPS Mail Innovations (MI) customers. They regulate the transfer of freight in and out of facilities. This position selects vendors, negotiates rates, and plans transportation routes to meet customer needs and control costs. They provide direction to outsourced labor. 
 
Responsibilities:<ul><li>
Develop and implement local transportation network ensuring the efficient and timely movement of product and other materials to/from customers, UPS-MI and destination USPS facilities.</li><li>
Establish and maintain processes to track and document product movements into destination USPS facilities. Process to include documentation of receipt of mail at destination USPS facilities on agreed schedule with outside service providers and/or via UPS-MI leased vehicles.</li><li>
Develop transportation schedules for pick-up of product at customer facilities and monitor adherence to schedules by transportation service providers and/or UPS-MI dedicated network.</li><li>
Negotiate most favorable rates with transportation service providers consistent with service needs and UPS-MI operations schedules.</li><li>
Track and report costs and audit invoices from transportation service providers to ensure accuracy in costs paid for outside transportation services.</li><li>
Maintain budgeted transportation costs on a per piece and per pound basis.</li><li>
Respond to customer requests for non-scheduled transportation services consistent with established operating procedures.</li><li>
Monitor movement of product and other materials between UPS-MI Regional Processing Facilities. Notify destination facilities of incoming shipments and ensure receipt.</li><li>
Ensure compliance of all Department of Transportation (DOT) and Transportation Security Administration (TSA) rules and regulations as they pertain to UPS-MI.</li><li>
Ensure compliance of all UPS-MI established operating procedures.</li><li>
Train assigned on-site contract staff in proper preparation of materials for movement.</li><li>
Assure that all supplies needed for movement of product and other materials are on-hand and available at all times.</li><li>
Maintain confidentiality of all internal systems, procedures, customer data, and personnel information.</li></ul> 
 
Qualifications:<ul><li>
Bachelor's Degree or International equivalent - Preferred</li></ul>
Additional Criteria:<ul><li>
Job Grade: 20D</li><li>
This is not a remote position. Must be currently located in the same geographic location as the job or willing to relocate yourself &ndash;Required.</li><li>
Last day to apply is Tuesday, November/4/2025 at 11:59 pm (EOD)</li><li>
Shift: Monday-Friday, 9 am to 7 pm
</li></ul></div>Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</div>

Carrier Relations Supervisor

Philip Morris International

<div>Be part of a revolutionary change
At Philip Morris International, we&rsquo;ve chosen to do something incredible. We&rsquo;re totally transforming our business and building our future on Smoke-Free products with the power to improve the lives of a billion adult smokers worldwide.
With huge change, comes huge opportunity. So, wherever you join us, you&rsquo;ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward.
Are you inquisitive, creative and results driven? Are you motivated by the prospect of working for a company that is producing innovative products that will transform the way society thinks about tobacco and support us with our ultimate vision of a Smoke-Free future &ndash; a goal of replacing cigarettes with less harmful alternatives? Do you look for ways to grow in your job? And do you want to build a great career? If the answer is yes, we&rsquo;d like to hear from you! 
RISE TO THE CHALLENGE
Philip Morris KSA Trading Company is looking for a Consumer Activation Supervisor to join the team. As a Consumer Activation supervisor, you will be part of the Commercial Operations team, reporting to the Consumer Activation Manager. 
YOUR &lsquo;DAY TO DAY&lsquo;<ul><li>
Execute the consumer activation plan built by with SFP Deployment &amp; Field teams to address business problems/ business opportunities (BP/BOWATTS), having in mind the specific territory</li><li>
Support commercial planning function in collecting the relevant territory data in order to continuously optimize the commercial and investment plans.</li><li>
Responsible for producing and maintaining a comprehensive competitor touchpoint analysis. Providing proper clarification and rationalization of collected data; insure the timely implementation of action plans in place.</li><li>
Implement new evaluation tools, provide early feedback on the relevance of the toolboxes in order to provide relevant stakeholder enough insights to continuously optimize the toolboxes, making it more consumer relevant and fit for purpose.</li><li>
Ensure continuous compliance to set processes. Assist in the development of tools to educate and facilitate commercial activities across touchpoints</li><li>
Lead and direct the team of 3rd party Brand Supervisors and Brand Representatives, for their respective territory, ensuring they are well equipped in terms of knowledge and key messages for the active cycle; making sure their performance is up to the standards.</li></ul> 
 WHO WE&rsquo;RE LOOKING FOR<ul><li>
KSA National</li><li>
3+ years experience in sales / brand / business support role using analytics, preferably with an FMCG company.</li><li>
Proven track record of high achievement orientation and results-driven performance</li><li>
Strong analytical thinking and a demonstrated ability to learn quickly and adapt to new challenges</li><li>
Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively</li><li>
A consumer-centric mindset with a strong focus on delivering value and enhancing customer experience</li><li>
Fluency in both English and Arabic (Written and Spoken)</li></ul></div>

Consumer Activation Supervisor

Whole Foods Market

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities:<ul><li>Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.</li><li>Establishes clear expectations for balancing in-store customer service and completing online orders.</li><li>Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.</li><li>Seeks awareness of relevant competitors and industry trends.</li><li>Ensures an effective and efficient response to customer questions, requests, and/or concerns.</li><li>Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.</li><li>Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>Maintains Team Member safety and security standards.</li><li>Ensures compliance with relevant regulatory rules and standards.</li><li>Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.</li><li>Maintains cleanliness of workspaces including staging area and coolers.</li><li>Maintains security of equipment, e.g., MSRs, phones, currency counters.</li><li>Proactively identifies process improvement opportunities.</li><li>Consistently communicates and models WFM core values, leadership principles, and supports goals.</li></ul>Job Skills<ul><li>Ability to perform task management, balancing dynamic customer flows.</li><li>Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).</li><li>Excellent interpersonal, motivational, team building and customer relationship skills.</li><li>Capable of teaching others in a positive and constructive manner.</li><li>Proficient with email, Microsoft Office, and operations-related applications.</li></ul>Qualifications<ul><li>12+ months retail experience</li></ul>Physical Requirements/Working Conditions<ul><li>Must be able to lift 50 lbs.</li><li>In an 8-hour workday: standing/walking 6-8 hours.</li><li>Hand use: Single grasping, fine manipulation, pushing and pulling.</li><li>Work requires the following motions: bending, twisting, squatting, and reaching</li><li>Exposure to FDA approved cleaning chemicals</li><li>Exposure to temperatures 90 degrees Fahrenheit</li><li>Ability to work in a wet and cold environment.</li><li>Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul> The wage range for this position is $17.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site. PandoLogic. Category:Customer Service,<img src="https://www.jobg8.com/Tracking.aspx?1X9KYdWi%2f6Egl8V9lCIyvyKuY07c7uIOx" width="0" height="0" />

Customer Service & E-Commerce Supervisor - Full Time

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities:<ul><li>Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.</li><li>Establishes clear expectations for balancing in-store customer service and completing online orders.</li><li>Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.</li><li>Seeks awareness of relevant competitors and industry trends.</li><li>Ensures an effective and efficient response to customer questions, requests, and/or concerns.</li><li>Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.</li><li>Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>Maintains Team Member safety and security standards.</li><li>Ensures compliance with relevant regulatory rules and standards.</li><li>Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.</li><li>Maintains cleanliness of workspaces including staging area and coolers.</li><li>Maintains security of equipment, e.g., MSRs, phones, currency counters.</li><li>Proactively identifies process improvement opportunities.</li><li>Consistently communicates and models WFM core values, leadership principles, and supports goals.</li></ul>Job Skills<ul><li>Ability to perform task management, balancing dynamic customer flows.</li><li>Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).</li><li>Excellent interpersonal, motivational, team building and customer relationship skills.</li><li>Capable of teaching others in a positive and constructive manner.</li><li>Proficient with email, Microsoft Office, and operations-related applications.</li></ul>Qualifications<ul><li>12+ months retail experience</li></ul>Physical Requirements/Working Conditions<ul><li>Must be able to lift 50 lbs.</li><li>In an 8-hour workday: standing/walking 6-8 hours.</li><li>Hand use: Single grasping, fine manipulation, pushing and pulling.</li><li>Work requires the following motions: bending, twisting, squatting, and reaching</li><li>Exposure to FDA approved cleaning chemicals</li><li>Exposure to temperatures 90 degrees Fahrenheit</li><li>Ability to work in a wet and cold environment.</li><li>Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul> The wage range for this position is $17.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site. PandoLogic. Category:Customer Service,<img src="https://www.jobg8.com/Tracking.aspx?zTrfLbIc2GNtKz4YkqATjpBOcLQdLZref" width="0" height="0" />

Customer Service & E-Commerce Supervisor - Part Time

Search 10000+ Customer services supervisor jobs near you this October. New roles added regularly across leading industries. Apply today.