customer services supervisor

Enterprise Rent-a-Car

Summary:We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Brisbane Airport. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.Responsibilities:<ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul>Qualifications:<ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

Cargo Line Freight And Logistics LLC (CLFL)

About the Job The Supervisor – Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management. An Ideal Candidate The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role. About Cargo Line At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development. What You&#x27;ll Be Expected to Do1. Pricing & Quotation Management • Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. 2. Customer Relationship Management • Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. 3. Operations Execution • Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients. 4. Technical & Industry Knowledge • Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures. • Stay updated on market rates, carrier relations, and export regulations. • Support the team with technical expertise and ensure compliance with industry standards.

Supervisor – Operations & Customer Service

Geekinn Private Limited

As the Customer Support Supervisor, you will oversee the technical support operations for our flagship product &mdash; Resourceinn HRMS. You will lead a team of support specialists dedicated to ensuring client satisfaction through prompt issue resolution, process improvement, and consistent service excellence. The role requires strong leadership skills, a background in BPO support operations, and a hands-on approach to managing day-to-day support performance and quality.Key Responsibilities:<ul><li>Supervise and guide the Customer Support team handling technical support queries related to Resourceinn HRMS modules.</li><li>Monitor daily team operations to ensure timely ticket resolution and compliance with defined SLAs and KPIs.</li><li>Conduct regular performance reviews, provide coaching and mentoring, and identify training needs for team members.</li><li>Analyze customer feedback and ticket trends to identify recurring issues and work with the Product and QA teams for resolution.</li><li>Implement and maintain best practices for customer communication, escalation handling, and service documentation.</li><li>Prepare and present weekly and monthly performance reports to management, highlighting key insights and improvement areas.</li><li>Ensure the team follows standard procedures for ticket logging, classification, and escalation.</li><li>Maintain a high standard of professionalism and empathy while dealing with customer escalations.</li><li>Coordinate with internal departments (Product Development, Implementation, and Finance) to ensure end-to-end issue resolution.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field (MBA preferred).</li><li>3&ndash;5 years of experience in customer or technical support, preferably within a SaaS-based or HRMS environment.</li><li>1&ndash;2 years of experience in a BPO company in a lead or supervisory role (mandatory).</li><li>Strong understanding of customer support metrics, ticketing tools, and SLA management.</li><li>Excellent leadership, communication, and problem-solving abilities.</li><li>Ability to manage multiple priorities and perform effectively under pressure.</li><li>Analytical mindset with attention to detail and a focus on continuous improvement.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Support Supervisor

Multi Agencies General Trading 

Main ResponsibilitiesCASH SECURITY1. To ensure all cashiers have their own personal user ID numbers &amp; passwords for securities reasons.2. Maintain daily cash flow3. Daily cash to be handled properly4. Taking approval from the store supervisor, duty manager/manager for returns/refunds from customers.5. Exchanging money with customers or giving change directly to customers without purchase is prohibited as per the company policy.6. Start and end of day procedures, change requirements counter cleaning and arrangement of counter etc.CHECK OUT1. Checking the availability of shopping bags (All sizes)2. Spots check to be done twice a day without affecting the customer flow.3. Maintain high standards of food safety &amp;hygiene4. Packing the items of the customer5. To ensure staff are scheduled according to the flow of customers during busy business hours.6. Ensure the scanning rate of cashiers is up to the standard level.7. Ensure shopping trolleys and baskets are always available for supermarkets customers.8. Ensure all customers&rsquo; complaints are handled or report to the duty manager.CASH HANDLING1. Float and safe checks are done on opening and closing and as per the requirement.2. Follow the cash office procedures and policies.DEBIT/CREDIT TRANSCATIONS1. Proper transaction of Debit and credits cards.2. Declined transactions are communicated accordingly.LEGAL RESPONSIBILITIES 1. Take the necessary actions it case of theft.2. Checking the stock availability in a weekly base.LEGAL RESPONSIBILITIES 1. Procedure in case of till snatch &amp;stolen report to the duty manager.2. Managing the proper stock availability and shrinkage of cigarettes weekly.Job Type: Full-time

Customer Service Supervisor

DFDS

<div>
 
 We&rsquo;re looking for a Sr. Customer Service Supervisor to join our dynamic logistics organization, someone who combines operational excellence with a passion for people and customer satisfaction.
 
 
 
 
 
 If you&rsquo;re an experienced professional who enjoys managing teams, optimizing processes, and building strong customer relationships, we&rsquo;d love to meet you!
 
 
 
 
 
 
 In This Role You&rsquo;ll:
 
 
 <ul>
 <li>
 Ensure smooth execution of logistics operations by maintaining close communication with customers and internal teams,
 </li>
 <li>
 Track customer order volumes and provide proactive feedback to management,
 </li>
 <li>
 Coordinate information flow on operational updates between the company and customers,
 </li>
 <li>
 Lead, guide, and support your team to achieve operational excellence,
 </li>
 <li>
 Represent the company in customer meetings and maintain strong business relationships.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree,
 </li>
 <li>
 At least 6 years of experience in customer service within logistics operations or the logistics industry,
 </li>
 <li>
 Strong leadership and team management skills,
 </li>
 <li>
 Proficiency in ERP systems and advanced Excel skills,
 </li>
 <li>
 Fluent in English (German or French is a plus),
 </li>
 <li>
 Excellent communication, problem-solving, and analytical thinking skills,
 </li>
 <li>
 A proactive, flexible, and solution-oriented mindset
 </li>
 </ul>
 
 
 
 
 
 Working at DFDS
 
 
 
 Join the movement and grow with us.
 
 
 While you&rsquo;re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role if needed.
 
 
 Our focus on Diversity, Equity &amp; Inclusion ensures that everyone has an equal opportunity to thrive and contribute meaningfully to our success. We prioritize Health &amp; Safety, fostering a secure and supportive environment for all employees. Together, we strive to be a great place to work, where innovation, collaboration, and growth are encouraged.
 
 
 Through our focus on standardizing to simplify and digitizing to transform, we continually enhance our processes, enabling you to focus on impactful work and achieve your full potential in a dynamic and forward-thinking workplace.
 
 
 
 
 
 
 Are we a match? Then what are you waiting for? Apply Now.
 
 
 
 
 
 
 If you think your personality, skills, experience, and desire match this role, we&rsquo;d love to hear from you. Please send us your CV as soon as possible, as we&rsquo;re keen to meet potential candidates on an ongoing basis.
 
 
 We look forward to hearing from you.
 
 
 
 
 
 
 About DFDS
 
 
 
 We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 17,000 full-time employees.
 
 
 We move goods in trailers by ferry, road &amp; rail, and we offer complementary and related transport and logistics solutions.
 
 
 We also move car and foot passengers on short sea and overnight ferry routes.
 
 
 DFDS was founded in 1866 and headquartered and listed in Copenhagen.
 
 
 
 
 
 Be part of DFDS and be part of the movement.
 
 
 
</div>

Senior Customer Service Supervisor

Spectrum

<div>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.<div> 
Are you driven to lead teams while delivering reliable HR support across the organization? Spectrum is seeking a Supervisor, Employee Services Center to oversee ADA accommodations and guide accommodation coordinators in their daily workflow. In this pivotal role, you will monitor service responsiveness and quality, ensuring Spectrum&rsquo;s policies are upheld and team goals are achieved. Your leadership will strengthen our HR operations and enhance the service experience for employees and partners company wide.</div><div> 
How You&rsquo;ll Make an Impact</div><ul><li>
Provide direct supervision and Tier 2 support to Accommodation Coordinators</li><li>
Oversee lower and mid-tier claims as well as escalated matters within those cases while performing end-to-end case management through implementation, tracking of accommodation transitions, and follow-up within the accommodations tool</li><li>
Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue</li><li>
Provide ongoing and back up support for assigned functional Human Resources work team and possesses HR knowledge so that they can cross train coordinators as needed</li><li>
Maintain and apply knowledge of onboarding and HR programs, policies, benefit plans to quickly resolve customer issues or concerns</li><li>
Engage key partners as needed, including HR Business Partners, Health Care Providers, Vendor Partners, Employment Law, Compliance and Accessibility teams</li><li>
Examine medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition</li><li>
Ensure metrics are in place to govern all areas of responsibility, conduct ongoing reporting of compliance performance, analyze reports on behalf of end user, identify issues and recommend changes based on those metrics</li><li>
Provide excellent customer responsiveness to all communications received from Human Resources, HR Center of Excellence (COE) staff and employees</li><li>
Establish good working relationships with staff, ESC leaders, HR business partners, hiring managers, benefits, recruiting, security, legal and/or vendors to meet service level agreements and ensure compliance</li><li>
Ensure timely and accurate decisions on the disposition of pending accommodation requests by investigating discrepancies, following up with employees, HR and/or legal to resolve pending matters</li><li>
Achieve and maintain expertise to navigate and accurately record information with several business systems/applications to ensure the highest level of data integrity and confidentiality, including HR data (PeopleSoft), leaves time tracking (Kronos), case management tracking (HR Helpdesk), query and reporting tools (PeopleSoft and Excel) and third-party vendor systems support</li><li>
Provide first level performance feedback to accommodation coordinators and to management on an on-going basis</li><li>
Identify employee performance issues and work with the Employee Services Center Manager to design, implement and administer performance improvement plans if needed</li><li>
Assist with training or new hires and participate on interviews of new team members. Oversee scheduling needs for the team</li><li>
Ensure required documentation is updated and maintained</li></ul><div>
Working Conditions</div><ul><li>
Office environment with minimal (0-15%) travel</li></ul><div> 
What You&rsquo;ll Bring to Spectrum</div><div>
Required Qualifications</div><div>
Education</div><ul><li>
Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience</li></ul><div>
Experience</div><ul><li>
5+ years of Proven Human Resources experience preferably in an HR Shared Services/operations center environment</li></ul><div>
Skills</div><ul><li>
Ability to read, write, speak and understand English</li><li>
Ability to work a flexible schedule</li><li>
Ability to problem solve in a high-volume production-oriented environment</li><li>
Proficient in Microsoft Office programs including Outlook, Excel and Word</li><li>
High level of analytical and process skills, problem resolution skills</li><li>
Clear and effective verbal and written communication skills</li><li>
Ability to maintain confidentiality</li><li>
Must have functional knowledge of PeopleSoft, version 9.1 preferred</li><li>
In depth knowledge of FMLA, STD and all other leave processing</li><li>
Prior experience supervising people and/or third-party vendors</li><li>
Project management experience preferred</li></ul><div>
Preferred Qualifications</div><div>
Education</div><ul><li>
PHR certification or continuous improvement experience preferred</li></ul><div>
Experience</div><ul><li>
1+ years of supervisory or leadership experience</li></ul><div>
#LI-LYR</div> 
HES400 2025-65082 2025
 
 
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. 
 
 
 
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. 
 
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. 
 
Grow Your Career Here We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Supervisor, Employee Services Center

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As a Social Support Supervisor, your primary role will be to manage a team of social support agents. You will be responsible for your team's performance as measured by key operational metrics: contacts handled, first contact resolution rates, quality scores, and other KPIs. You will provide timely coaching to team members based on their performance against these metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbase's operational processes and workflows.&nbsp;
 
 
 &nbsp;
 
 
 To perform your duties successfully, you will utilize tools such as: Sprinklr, Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be doing (ie. job duties):
 
 
 <ul>
 <li>
 Lead a team of high performing customer service agents across social media platforms - X [formerly Twitter], Instagram, Facebook, Linkedin, Reddit, Google Appstore&nbsp;
 </li>
 <li>
 Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Continuously add value through effective project management, dedicated prioritization and efficient execution.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we look for in you (i.e. job requirements):
 
 
 
 <ul>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 3 years of people management experience in an operations environment.
 </li>
 <li>
 Minimum of 2 years of experience in social media support, managing teams that handled customer queries across platforms such as X (formerly Twitter), Instagram, Facebook, LinkedIn, Reddit, and Google Play Store.
 </li>
 <li>
 Proficient in navigating and utilizing Sprinklr tools and features effectively.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions.
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity.
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
 </li>
 <li>
 Excellent communication skills (written, verbal, and in presentation format), ability to simplify complex topics for broad audiences.
 </li>
 <li>
 Willing to work from an office at Hyderabad, India
 </li>
 </ul>
 
 
 Nice to haves:
 
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Experience in project management, analytics or quality assurance.
 </li>
 <li>
 Degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 P66289
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹2,317,500 INR - ₹2,317,500 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 Commitment to Equal Opportunity
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Customer Support Supervisor (Social Media Support)

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