customer services supervisor

Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To assist the Airport Manager in managing, monitoring, and reviewing daily activities in the respective station, ensuring safety, security, on-time performance, efficiency, and smooth workflow in line with the Company&rsquo;s policies and regulatory requirements.
 <br/>
 <br/>
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists the Airport Manager in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations&rsquo; operation manual.
  </li>
  <li>
   Conducts briefings/debriefings, and monitors ramp, check-in, safety, and security matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager to resolve accordingly
  </li>
  <li>
   Liaises with Airport Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
  </li>
  <li>
   Reports to the &ldquo;Airport Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
  </li>
  <li>
   Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
  </li>
  <li>
   Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
  </li>
  <li>
   Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <ul>
  <li>
   Ensures adherence of handling agents to Company&rsquo;s policies and procedures and regulatory requirements.
  </li>
  <li>
   Reports non-compliance to Airport Manager for corrective measure.
  </li>
  <li>
   Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Air Arabia at all times.
  </li>
  <li>
   Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
  </li>
  <li>
   Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager accordingly.
  </li>
  <li>
   Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
  </li>
  <li>
   Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and reports to Airport Manager any deficiencies; achieves target and provides excellent services.
  </li>
  <li>
   Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
  </li>
  <li>
   Deputizes the Airport Manager in his/her absence.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary working experience.
  </li>
  <li>
   Basic Airport safety and security procedures and regulations trainings are a must.
  </li>
  <li>
   &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
  </li>
  <li>
   Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
  </li>
  <li>
   Proficient in Microsoft Office suite, Internet, Web Search.
  </li>
  <li>
   Good written and verbal communication skills, reports writing, etc.
  </li>
  <li>
   Good in English Language, Arabic Language may be conditional for certain regions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
  </li>
  <li>
   Must have a minimum of 2 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
  </li>
  <li>
   Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
  </li>
  <li>
   Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, and Load Control.
  </li>
  <li>
   Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
  </li>
  <li>
   Capable for implementing policies, procedures, and manuals in line with standards and regulations.
  </li>
  <li>
   Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
  </li>
  <li>
   Composed, self-confident and focused, capable of handling emergencies with control.
  </li>
  <li>
   Proven skills in analyzing data, identifying pitfalls and recommending solutions.
  </li>
  <li>
   Possesses effective time management, problem solving and decision making skills.
  </li>
  <li>
   Dynamic with high accuracy and attention to details.
  </li>
 </ul>
</div>


Customer Services Supervisor (Air Arabia Dammam - KSA)

SUNY Upstate Medical University

<div></div><div><div><div><div><div><div><div><ul><li>Syracuse
</li> </ul></div><div></div><div><ul><li>Management &amp; Professional
 </li></ul></div><div></div><div><ul><li>Full-time
</li> </ul></div><div></div><div><ul><li>Opening on: Feb 18 2026
</li> </ul></div><div></div><div><ul><li>Clinical Pathology Admin
</li> <div></div><li>State of New York
</li> <div></div><li>TH Clinical Laboratory Technologist 1, NSSL4
</li> <div></div><li>88503
</li> <div></div><li>UUP (State University Professional Services Unit)
</li></ul></div></div><div></div><div><div><div><b>ADD TO FAVORITES
</b></div></div><div></div><div><b>
</b></div></div><div><h3 class="jobSectionHeader"><b>Job Summary:</b></h3>
<p>
The Laboratory Customer Service Supervisor is responsible for the daily operations of the customer service department for Pathology. The Customer Service Supervisor provides technical expertise and is responsible for the performance of the section s ability to maintain high quality customer service and meet established key performance indicators. This position works closely with the Laboratory Relations and Outreach Manager to ensure that customer expectations are met. This position works closely with laboratory supervisors to ensure insurance requirements, such as prior authorizations, are in place. The supervisor creates a culture of process improvement and teamwork. Responsibilities include, but are not limited to:</p>
<ul>
<li>Leading, supervising, training, and mentoring a team of customer service representatives, providing guidance and support to ensure the highest level of customer service.</li>
<li>Building and maintaining the laboratory's reputation for exceptional customer service</li>
<li>Overseeing customer service department growth to accommodate laboratory client and test menu growth</li>
<li>Working with laboratory leadership to identify customer service department goals and key performance indicators</li>
<li>Supporting the Department of Pathology s revenue cycle performance</li>
<li>Supervising all laboratory client billing, including monitoring, auditing, and identifying billing issues</li>
<li>Developing and implementing policies, structuring processes to increase staff quality and productivity, tracking and reporting on key performance indicators, and maintaining contact with established accounts on a regular basis</li>
</ul><h3 class="jobSectionHeader"><b>Minimum Qualifications:</b></h3>
<p>
NYS Licensed/eligible to practice as a Clinical Laboratory Technologist, Masters degree in one of the chemical, physical or biological sciences, two years of Clinical laboratory experience to include 2 years of supervisory experience OR NYS Licensed/eligible to practice as a Clinical Laboratory Technologist, a minimum of four years of Clinical Laboratory experience to include 2 years of supervisory experience. Must be able to distinguish colors for the purposes of performing laboratory tests.</p>
<h3 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h3>
<p>
Relevant patient financial/insurance services experience in a healthcare-related setting with working knowledge of medical terminology, familiarity with medical coding, and excellent written/oral communication skills required. Knowledge of medical billing requirements, experience in laboratory services billing, and previous customer service experience preferred.</p>
<h3 class="jobSectionHeader"><b>
Work Days:</b></h3>
<p>
M-F 8am-4:30pm</p>
<h3 class="jobSectionHeader"><b>
Message to Applicants:</b></h3>
<p>
Recruitment Office: Human Resources</p></div><br>
<p></p>
</div></div></div></div><div><div><div><p><b>We are an Equal Opportunity Employer.</b><br>
<b>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.</b></p></div></div></div></div>

Supervisor of Customer Service

Versant Health

Supervisor, Customer Service
<br><br>
Supervisor, Customer Service
<br><br>
Who are we?
<br>Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
<br><br>
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
<br><br>
See how you can make a difference with the support of strong leadership and a team environment.
<br><br>
See Everything, Be Anything™.
<br><br>
What are we looking for?
<br>The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff as well as inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team. The Customer Service Supervisor will also take escalated phone calls, direct processes, and coach Customer Service Associates for optimal efficiency in the Customer Service Department.
<br>The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved.
<br><br>
Where you will have an impact
<br><ul>
<li>Assist with the planning and implementation of call center strategy</li>
<li>Assist with hiring and onboarding new call center employees</li>
<li>Ensure a friendly and motivating work environment</li>
<li>Ensure adherence to company’s policies and procedures, including but not limited to schedule adherence and timecard maintenance.</li>
<li>Keep the management team informed of recurring issues and problems</li>
<li>Prepare client ready and departmental reports</li>
<li>Assist in the formulation of targets for individuals and teams</li>
<li>Answering questions from staff and providing guidance and feedback</li>
<li>Coach and develop Customer Service Associates</li>
<li>Excellent communication and written skills</li>
<li>Provide recommendations for improvement to call flow, scripting, and training</li>
<li>Work in conjunction with the Quality Department to identify areas of development for CSA not meeting QA standards and those in need of coaching</li>
<li>Phone interaction with members, providers, and other external and internal constituents</li>
<li>Complete other duties as assigned that fall within the scope of delivery of good customer service</li>
<li>Other duties as assigned</li>
</ul>
What’s necessary to do the job?
<br><ul>
<li>High School Diploma or equivalent. Bachelor’s degree in business or equivalent work experience preferred</li>
<li>Minimum Three (3) years of experience working in an inbound customer care or call center environment</li>
<li>Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred</li>
<li>Proficiency in Microsoft Office</li>
<li>Experience in the vision insurance industry is preferred</li>
</ul>
HIPAA & Security Requirements
<br>All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
<br><br>
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
<br><br>
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Supervisor, Customer Service_OPS

Roto-Rooter Plumbing & Water Cleanup

<div>Overview:
<div><b>
Overnight Customer Care Supervisor</b></div><div></div><div><br>
Roto-Rooter, America&rsquo;s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 90-year history, but it&rsquo;s our future that has us so excited!</div><div></div><div><br>
We have an excellent opportunity available for a <b>Overnight Customer Care </b><b>Supervisor</b> in our Chicago Call Center located in Lombard, IL. We are hiring immediately for an overnight shift, which will include either Saturday or Sunday. Bilingual skills preferred, but not required. We are a 24-hour service provider, so our call center stays busy overnight.</div><div></div><div><br>
This on-site, overnight position offers:</div><ul><li>
$23.00-$26.00 an hour, depending on experience</li><li>
Opportunity for weekly bonus based on overall call center performance</li><li>
Must be able to train during day shift for approximately 3-6 weeks.</li><li>
Competitive benefit package</li><li>
Company matched 401(K) up to 6%</li></ul><div>
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.</div>
Responsibilities:
<div>
Responsibilities include:</div><ul><li>
Supervise and train Customer Care Representatives while fostering a positive culture of performance and continuous improvement</li><li>
Cultivate and solidify relationships with new and existing customers by providing exceptional ongoing care</li><li>
Deliver high quality and efficient service to both residential and commercial customers</li><li>
Demonstrated ability to manage multiple and changing priorities along with excellent organizational and documentation skills with attention to accuracy</li><li>
Managing day-to-day operations of a high call volume call center</li><li>
Managing customer interaction and escalations to appropriate conclusion</li><li>
Obtain key information from customers while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles</li><li>
Hiring, training, coaching and leading call center representatives as they provide support for customers</li><li>
Assisting other management team members in identifying trends and establishing call goals</li><li>
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction</li></ul>
Requirements:
<div>
Requirements include:</div><ul><li>
Prior supervisory experience in a high-volume call center environment is required</li><li>
Display a drive to learn and understand evolving technologies, services and products</li><li>
Demonstrated ability to successfully lead and mange staff</li><li>
Strong Relationship/Team Building and people management skills.</li><li>
Display a collaborative style working while being a dedicated Team member.</li><li>
Obtain the flexibility to work overtime in needed situations.</li><li>
Ability to manage customer interaction and escalations to appropriate conclusion</li><li>
Self-Starter who is organized and thorough with attention to detail and thrives in a busy environment</li><li>
Proficiency with necessary technology, including computers, software applications, and phone systems (Microsoft office/AS400/Salesforce)</li></ul>
Benefits:
<p>
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That&rsquo;s why we are proud of our extensive employee benefit package including:</p><ul><li>
Medical insurance with a Prescription Drug Card</li><li>
Accident and Critical Illness Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Paid Vacation</li><li>
Paid Training</li><li>
Life Insurance</li><li>
Matching 401K Retirement Savings Plan</li><li>
Tuition Reimbursement</li><li>
Profit Sharing</li></ul><div>
Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.</div>
EEO Statement:
<div>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.</div>
Advertising Tags:
<div>
CCC1</div></div>

Overnight Customer Care Supervisor

Wiseway

<p>Wiseway Logistics (ASX: WWG) is a fast-growing international freight forwarding company operating across eleven cities in five countries. We are expanding our U.S. team in Los Angeles and seeking an experienced <b>Imports Operation Supervisor &amp; Customer Service (Mandarin Speaker) </b>to support our growing import and client service operations.</p><p><b>Job Responsibilities </b></p><ul><li>Supervise daily import operations and customs clearance processes</li></ul><ul><li>Act as key contact for customers &mdash; provide shipment updates and resolve issues</li></ul><ul><li>Coordinate with overseas agents, carriers, 3PLs, and customs brokers</li></ul><ul><li>Monitor team workflow and improve operational efficiency</li></ul><ul><li>Track shipments and proactively manage delays or exceptions</li></ul><ul><li>Review freight costs and support pricing effectiveness</li></ul><ul><li>Maintain accurate records in CargoWise or similar systems</li></ul><ul><li>Ensure compliance with U.S. import regulations</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Bachelor&rsquo;s degree from an accredited U.S. institution (Logistics, Supply Chain, Business, or related)</li></ul><ul><li>Fluent Mandarin &amp; English (required)</li></ul><ul><li>3+ years experience in freight forwarding or import operations</li></ul><ul><li>Supervisory or senior operations experience preferred</li></ul><ul><li>Strong customer service and problem-solving skills</li></ul><ul><li>Knowledge of U.S. customs and international shipping</li></ul><ul><li>Experience with CargoWise preferred</li></ul><p><b>Why Join Wiseway</b></p><ul><li>Growing global logistics company</li></ul><ul><li>Supportive team environment</li></ul><ul><li>Career development opportunities</li></ul><ul><li>Competitive compensation</li></ul><p><b>Wiseway Logistics is an equal opportunity employer.</b></p><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>freight forwarding : 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Imports Operation Supervisor & Customer Service (Mandarin Speaker)

Midtown Comics

<p><b>Overview</b><br/><b>FULL TIME HELP WANTED IN CUSTOMER SERVICE DEPARTMENT AT MIDTOWN COMICS WAREHOUSE IN NEW HYDE PARK, LONG ISLAND!</b></p><p>We are looking for a new hero to join our Customer Service team (2+ years experience). Think of us like the Agent of Shield; we remain unseen but we are totally awesome.</p><p><b>Duties</b> <b>&amp;* </b>Skills*</p><ul><li>At least 2 years experience as Customer Service Assistant Supervisor</li><li>At least 2 years management experience</li><li>Provide Level 2 Customer Service Support</li><li>Manage team and delegate task</li><li>Provide end of day reports</li><li>Manage team in Supervisors absence</li><li>Must have excellent comic and collective knowledge</li><li>Type 50+ wpm</li><li>Good written and verbal communication skills</li><li>Ability to multitask in a fast paced collective environment</li><li>Respond to incoming live chats from customers</li><li>Handle incoming phone calls from customers</li><li>Respond to emails and other related daily tasks</li><li>Data entry</li><li>Ability to work in a unified team</li><li>Must be punctual</li></ul><p>Schedule hours: Monday to Friday 40 hour workweek from 8:30 am to 4:30 pm.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Disability insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement Savings Program</li></ul><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: $19.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li></ul><p>Experience:</p><ul><li>Call center: 2 years (Preferred)</li><li>Comic Knowledge: 2 years (Preferred)</li><li>Multitasking: 2 years (Preferred)</li><li>Supervising: 2 years (Preferred)</li><li>Data entry: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Customer Service Assistant Supervisor

GreenWaste Recovery

<p></p><div><p><b>About the Company:</b></p><p></p><p><br>
GreenWaste&reg; has been an industry leader in recycling and waste diversion for more than 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.</p><p></p><p><br>
We are seeking an experienced, successful, and engaged Customer Service Supervisor to join our team. This position is expected to work out of our office at 14207 Del Monte Blvd. in Marina. Limited job-related travel may be required.</p><p><b>
Position</b> <b>Summary</b><b>:</b></p><p></p><div><br>
GreenWaste is seeking to fill the position of Customer Service Supervisor to provide support to one or more facilities. This role is primarily responsible for providing service information and resolve any emerging problems that our customers might face with accuracy and efficiency for designated GreenWaste franchised areas.</div><p></p><p><b><br>
Essential Functions and Responsibilities:</b></p><p></p><p><b><br>
Customer Service &amp; Call Management</b></p><ul><li>
Oversee, manage, and respond to high volumes of customer inquiries with accuracy, professionalism, and urgency.</li><li>
Take ownership of escalated or complex customer issues, ensuring prompt resolution and clear follow-up.</li><li>
Ensure all customer interactions are accurately documented in the company database.</li><li>
Monitor call quality and service standards, providing coaching and feedback to team members.</li></ul><p></p><p><b><br>
Team Leadership &amp; Development</b></p><ul><li>
Supervise, train, and mentor Customer Service Representatives and Dispatchers to meet and exceed performance goals.</li><li>
Develop and implement training programs to improve technical knowledge, communication skills, and problem-solving abilities.</li><li>
Foster a positive, collaborative, and high-energy work environment that promotes teamwork, accountability and solution-oriented outcomes.</li><li>
Provide ongoing performance feedback and conduct regular evaluations and administer corrective action as needed.</li><li>
Drive accountability through consistent application and enforcement of internal protocols and attendance guidelines.</li></ul><p></p><p><b><br>
Operational Coordination</b></p><ul><li>
Serve as the primary liaison between Customer Service, Dispatch, Drivers, Route Supervisors, Outreach Coordinators, and Management.</li><li>
Assist in scheduling and workload distribution to ensure optimal coverage and efficiency.</li><li>
Coordinate with Supervisors and Managers on operational priorities, service updates, and special projects.</li><li>
Assist with jurisdictional requests, special projects, and reporting requirements.</li></ul><p></p><p><b><br>
Process Improvement &amp; Reporting</b></p><ul><li>
Identify opportunities to streamline processes and improve efficiency without sacrificing quality.</li><li>
Track and analyze call center metrics to ensure service level agreements are met.</li><li>
Support the development of policies, procedures, and best practices to enhance customer satisfaction and operational performance.</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b><br>
Knowledge, Skills, and Abilities:</b><b>
</b></p><ul><li>Strong leadership, coaching, and mentoring abilities with a focus on developing team talent.</li><li>
Exceptional customer service orientation with the ability to remain calm and professional under pressure.</li><li>
Excellent problem-solving and decision-making skills.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Proficiency in Microsoft Outlook, Word, and Excel; ability to learn company-specific software systems (e.g., Tower).</li><li>
Strong verbal and written communication skills with attention to detail.</li><li>
Proactive, enthusiastic, and adaptable with strong interpersonal skills.</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li>
2+ years of supervisory experience in customer service and/or dispatch environment
</li><li>3+ years of experience in a high-volume call center or dispatch role.</li><li>
Proven track record of meeting performance goals and driving team success.</li><li>
Strong analytical skills with the ability to interpret data and create actionable plans.</li><li>
Experience with Tower system preferred.</li><li>
Bilingual in English and Spanish preferred.</li></ul><p></p><p><b><br>
Language Skill:</b></p><br>
<p></p><ul><li>
Proficiency in English and/or Spanish.</li></ul><p></p><p><br>
 <b>Physical Demands:</b></p><br>
<p></p><ul><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Ability to physically push, pull and lift objects up to 20lbs.</li><li>
Prolonged standing or walking (events).</li></ul><p></p><p><b><br>
Work Environment:</b></p><p></p><p><br>
Typical work week is Monday through Friday daytime schedule. However, semi-frequent early morning, evening, weekend, and holiday work will be required. Will be exposed to outdoor weather conditions when attending events. Travel is also an essential part of this position.</p><p></p><p><b><br>
Compensation and Benefits:</b></p><p></p><p><br>
Financial compensation will be commensurate with applicable experience. GreenWaste offers a competitive benefits package, including paid time off, holiday pay, 401K benefits, FSA, and full employee coverage for medical, dental and vision insurance.</p><p></p><p><i><br>
This Organization participates in E-Verify. </i><i>Esta Organizaci&oacute;n Participa en E-Verify</i>.</p><p></p><p><br>
 <i>GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws.</i></p><p></p><p><b><br>
</b></p><p><b>GreenWaste Core Values</b></p><p></p><p><b><br>
Integrity</b></p><p>
Do what&rsquo;s right for each other and our communities.</p><p><b>
Teamwork</b></p><p>
Work together to help our communities thrive.</p><p><b>
Creativity</b></p><p>
Experiment and try something new, big or small.</p><p><b>
Innovation</b></p><p>
Champion ideas that drive sustainability every day.</p></div><p></p>

Customer Service Supervisor

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