customer services supervisor

Symrise

<div><b>About us</b><p><br>
Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.</p>
<p>
With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.</p>
<p>
Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.</p>
<p>
Symrise &ndash; always inspiring more&hellip;</p><b><br>
About the Role</b><p><br>
The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.</p>
<p>
The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.</p>
<p>
Key Responsibilities</p>
<ul>
<li>Receive and process customer purchase orders, ensuring accuracy and completeness.</li>
<li>Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.</li>
<li>Coordinate with the planning team to confirm and align estimated dispatch dates.</li>
<li>Send order confirmations to customers, including accurate and timely dispatch information.</li>
<li>Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.</li>
<li>Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.</li>
<li>Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.</li>
<li>Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.</li>
<li>Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.</li>
<li>Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.</li>
<li>Take full end‑to‑end ownership of customer shipments and proactively resolve issues.</li>
<li>Communicate proactively with customers, keeping them informed of any changes, delays, or risks.</li>
<li>Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.</li>
<li>Participate in monthly follow‑up calls with the EAME Customer Service Director.</li>
<li>Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.</li>
<li>Review pending deliveries and coordinate with sales to define realistic dispatch dates.</li>
<li>Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.</li></ul><p></p><b><br>
About You</b><p><br>
You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.</p>
<p><b>
Education</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business, Management, Logistics, Supply Chain, or a related field.</li>
<li>University, college, or professional training background accepted.</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li>5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.</li>
<li>Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.</li>
<li>Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.</li>
<li>Experience in B2B environments is essential.</li>
<li>Background in food ingredients or similar manufacturing industries is a strong advantage.</li>
<li>Experience in FMCG or multinational companies is a plus.</li>
</ul>
<p><b>Role Scope &amp; Functional Knowledge</b></p>
<ul>
<li>Strong understanding of order‑to‑cash processes, including:
<ul><li><div><ul><li>Receiving and processing customer orders</li>
<li>SAP order entry and follow‑up</li>
<li>Order confirmation and full order lifecycle tracking</li>
</ul></div></li></ul></li><li>Solid experience in logistics management, both local (Egypt) and export, including:
<ul><li><div><ul><li>Shipment coordination</li>
<li>Documentation preparation and customer communication</li>
</ul></div></li></ul></li><li>Proven experience in complaint management, including registration in SAP, follow‑up, and closure.</li>
<li>Good understanding of service workflows, quality standards, and customer expectations.</li>
</ul>
<p><b>Leadership &amp; Soft Skills</b></p>
<ul>
<li>Strong leadership capabilities, with the ability to supervise, coach, and develop team members.</li>
<li>Ownership mindset, with clear accountability and decision‑making skills.</li>
<li>Excellent communication skills, able to engage effectively with customers and internal stakeholders.</li>
<li>Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.</li>
<li>Ability to lead processes, not just execute them, and continuously improve ways of working.</li>
</ul>
<p><b>Systems &amp; Technical Skills</b></p>
<ul>
<li>SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.</li>
<li>Excel skills (reporting, tracking, follow‑ups) are required.</li>
<li>Comfortable working with systems, data, and structured processes.</li>
</ul>
<p><b>Team &amp; Environment</b></p>
<ul>
<li>You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.</li>
<li>The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.</li>
</ul>
<p><b>Languages</b></p>
<ul>
<li>Fluent English is mandatory.</li>
<li>Arabic is required.</li></ul><p></p><b><br>
Our Offer</b><p><br>
At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries.</p><p><br>
People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career.</p><br>
<p></p>
<p><b>
Committed to Diversity, Equity and Inclusion</b></p>
<p>
At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation.<br>
If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.</p><br>
<p></p>
<p><i>
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</i></p><br>
<p></p>
Job Reference: EA03839</div>

Customer Services Supervisor (m/w/d)

Cecil County Public Library

<div><p><b>GENERAL SUMMARY:
</b></p><p>Under direct supervision of the Branch Manager, the Customer Service/Circulation Supervisor leads and manages the daily operations and functions of the Circulation Department and Circulation Service Desk. Models exceptional customer service and empowers library staff to do the same.</p><p><b>
ESSENTIAL JOB FUNCTIONS:
</b></p><ul><li>Provides leadership, training, and guidance to staff and public for materials checkout and circulation services.</li><li>
Provides friendly, welcoming, and professional service to library users and plays key role in resolving circulation related customer service problems.</li><li>
Directly manages daily operations of the Elkton Circulation desk. Provides direct supervision, evaluation, and coaching to full and part-time staff.</li><li>
Oversees branch meeting room booking system, reservations, and check-ins/check-outs.</li><li>
Manages departmental scheduling and statistics. Works collaboratively with Branch Manager, Adult Services Supervisor, and Youth Services Supervisor to coordinate schedules.</li><li>
Responsible for supervising daily cash handling procedures, accountability and security routines.</li><li>
Responsible for the duties of the Volunteer Coordinator including but not limited to recruiting, interviewing and supervising volunteers, and maintaining accurate records and statistics.</li><li>
Performs various forms of analysis, including workflow, logistics, and statistical. Compiles and prepares reports, data, and other written work.
</li><li>Trains staff in circulation policy, procedures, equipment and technology.
</li><li>Works with Branch Manager to develop and implement department or branch goals within overall system goals.
</li><li>Monitors services, develops and makes recommendations to the Branch Manager regarding policies and procedures of the Circulation desk.</li><li>
Provides general reader&rsquo;s advisory services to library patrons.</li><li>
Enthusiastically promotes library services and programs to the community.</li><li>
Maintains facility and reports problems to appropriate staff.
</li><li>Serves as Librarian-in-Charge.</li><li>
Participates in local and statewide initiatives, training, and associations. Attends seminars, workshops, and continuing education activities.</li><li>
Responsible for the duties of the Volunteer Coordinator including but not limited to recruiting, interviewing and supervising volunteers, and maintaining accurate records and statistics.</li><li>
May serve on system-wide committees.
</li><li>Performs ongoing assignments of moderate to high difficulty.
</li><li>Other duties as assigned.
</li></ul><p><b>JOB STANDARDS:
</b></p><ul><li>Promotes and maintains a high standard of customer service, both internal and external.
</li><li>Demonstrates ability to work with a diverse community.
</li><li>Models positive attitude towards library technology and change.
</li><li>Maintains courteous, friendly, and constructive relationships with all patrons and staff.
</li><li>Promotes and advocates a positive library image in the community.
</li><li>Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.
</li><li>Performs job in keeping with the policies, procedures, and values of the Cecil County Public Library.
</li><li>Demonstrates collaborative, straight forward, team-oriented leadership and supervisory methods.</li></ul><p><b>
CRITICAL SKILLS/EXPERIENCE:
</b></p><ul><li>Associate&rsquo;s Degree from an accredited college or university.</li><li>
Minimum two years supervisory experience.</li><li>
Knowledge of supervisory principles and practices with demonstrated skills and judgment in supervision and problem solving.</li><li>
Ability to effectively organize work, determine priorities, make decisions, and complete assigned duties with minimal supervision.</li><li>
Strong analytical skills; experience in logistical and workflow planning.</li><li>
Strong communication and interpersonal skills with the ability to develop effective working relationships with supervisors, staff, the community, and members of the public.</li><li>
Ability to maintain composure and flexibility in a changing, public facing environment.
</li><li>Excellent computer skills. Must be comfortable with learning and troubleshooting new technologies.</li><li>
Strong willingness and ability to acquire knowledge of library computer systems and applications.
</li><li>Ability to analyze and perform and or manage a wide variety of library projects.
</li><li>Excellent technology and computer skills and experience.
</li><li>Ability to travel throughout Cecil County and Maryland.</li></ul><p><b>
EQUIPMENT:
</b></p><p>Personal computer, laptop, mobile devices, self-check machine, book carts, automated book sorter, photocopier, printer, AV projection equipment, security system, cash register.
</p><p><b>WORKING CONDITIONS:
</b></p><p>Works in normal heat and light conditions with some exposure to seasonal draft conditions. Lifts and moves books and materials weighing up to 35 pounds. Some eye fatigue from working at computer terminals; physical fatigue from working at counter height (39&quot;) work surfaces. Some stress from constant public contact. Occasional travel to facilities throughout the county and state using library or own transportation.</p><p><b>
FAIR LABOR STANDARDS ACT STATUS: </b>Exempt</p><p><b>
SCHEDULE: </b>37.5 hours per week, evenings and weekends required. Additional flexibility may be required.
</p><p>EOE Revised: 03/2026</p></div><p></p>

Customer Service-Circulation Supervisor

Mutakamela Insurance

<div>
 <p>
  <strong>
   About Mutakamela:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mutakamela Insurance
  </strong>
  is proud to be a growing leader in the insurance sector in Saudi Arabia. We are committed to attracting and developing top talent to support our continued success and expansion. At Mutakamela, we believe in building a strong, capable workforce aligned with our core values and strategic goals. Our culture is rooted in professionalism, innovation, and collaboration, making us a trusted name in the industry and a great place to grow your career.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We&rsquo;re Hiring: Customer Experience Supervisor
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mutakamela Insurance is looking for a Customer Experience Supervisor to lead and enhance the overall customer journey, ensuring high service standards and continuous improvement in customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In the insurance industry, delivering a seamless and positive customer experience is essential. This role will focus on supervising customer service operations, resolving customer concerns, and identifying opportunities to improve service quality.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  &bull; Supervise daily customer experience and service operations
 </p>
 <p>
  &bull; Monitor service quality and ensure adherence to company standards of Insurance Authority
 </p>
 <p>
  &bull; Handle and resolve customer complaints and escalations
 </p>
 <p>
  &bull; Analyze customer feedback and recommend improvements
 </p>
 <p>
  &bull; Support training and development of customer service staff
 </p>
 <p>
  &bull; Prepare reports on customer experience performance and insights
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Business Administration or a related field
 </p>
 <p>
  &bull;
  <strong>
   4&ndash;6
  </strong>
  years of experience in customer experience or customer service, preferably in the insurance or financial sector
 </p>
 <p>
  &bull; Strong communication, problem-solving, and leadership skills
 </p>
 <p>
  &bull; Ability to analyze feedback and improve service processes
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about enhancing customer satisfaction and leading service excellence, we encourage you to apply.
 </p>
</div>


Customer Experience Supervisor

High Plains Library District

<div><div><b>Patron Services Supervisor</b></div><div></div><div><b><br>
Pay Grade</b>: 56<br>
<b>Compensation/Benefits:</b> $28.63 - 38.74/hr; Full-time benefits<br>
<b>FLSA Classification</b>: Exempt<br>
<b>Hours: </b>40 hrs/wk Full-Time<br>
<b>Location:</b> Erie Community Library, Erie, CO 80516</div><div><b>
Department:</b> Branch Services<br>
<b>Supervisor:</b> Library Manager</div><div><b>
Supervises:</b> Library Associates</div><div><b>
Deadline for Application:</b> April 05, 2026</div><div></div><div><b><br>
Role:</b></div><div><br>
</div><div>Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.</div><div></div><div><b><br>
Major Duties and Responsibilities:</b></div><div></div><div><br>
20% - SUPERVISION OF DAILY OPERATIONS &ndash; Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. (Essential)</div><div></div><div><br>
15% - STAFF PERFORMANCE MANAGEMENT &ndash; Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. (Essential)</div><div></div><div><br>
15% - COORDINATION OF DISTRICT PRIORITIES &ndash; Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies. (Essential)</div><div></div><div><br>
15% - PATRON ASSISTANCE &ndash; Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. (Essential)</div><div></div><div><br>
10% - INFORMATION NAVIGATION &ndash; Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. (Essential)</div><div></div><div><br>
10% - CIRCULATION &ndash; Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. (Essential)</div><div></div><div><br>
5% - STAFF SELECTION &ndash; Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. (Essential)</div><div></div><div><br>
5% - BUDGETING &ndash; Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. (Essential)</div><div></div><div><br>
5% - OTHER DUTIES &ndash; Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. (Essential)</div><div></div><div><b><br>
Minimum Requirements:</b></div><div></div><div><br>
Education:</div><div></div><div><br>
Master of Library and Information Science</div><div></div><div><br>
Experience:</div><div></div><div><br>
One to Three years of similar library and/or supervisory experience</div><div></div><div><i><br>
Or any combination of education and experience which provides the success factors.</i></div><div></div><div><br>
District Success Factors:</div><div></div><div><br>
Focuses on the customer</div><div>
Initiative</div><div>
Contributes to a positive work environment</div><div>
Strategic thinking</div><div>
Pursues personal development</div><div>
Continuous improvement</div><div>
Takes pride in the workplace</div><div>
Emotionally intelligent</div><div>
Tactful</div><div>
Knowledge of public library operations</div><div>
Creativity</div><div></div><div><br>
Job Success Factors:</div><div></div><div><br>
Knowledge of public library goals, policies, and services</div><div>
Knowledge of library technology</div><div>
Skill in customer relations including dealing with difficult patrons and volatile situations</div><div>
Skill in supervision</div><div>
Knowledge of the principles, methods, and practices of professional library science and supervision</div><div>
Knowledge of reader interest levels and group and community interests</div><div>
Knowledge of professional library literature, multi-media, and library technology</div><div>
Knowledge of the principles, practices, theory, and applications of public personnel management</div><div>
Knowledge of print and online reference resources</div><div>
Skill in customer relations</div><div>
Skill in supervision</div><div>
Skill in oral and written communication</div><div>
Skill in using Innovate Interfaces, Inc&rsquo;s Sierra or another comparable automated library system</div><div>
Skill in Windows, Word, Internet Explorer, and Outlook</div><div>
Able to model expected employee behavior</div><div>
Able to budget and plan</div><div>
Able to organize, supervise, and evaluate the work of paraprofessional staff</div><div>
Able to analyze issues and make informed recommendations</div><div>
Able to operate various office equipment including copiers</div><div></div><div><br>
Physical Success Factors:</div><div></div><div><br>
Able to push a fully loaded book-cart weighing up to 200 lbs.</div><div>
Able to lift 50 lbs.</div><div></div><div><b><br>
Benefits:</b></div><div>
Medical Insurance</div><div>
Dental Insurance</div><div>
Vision Insurance</div><div>
Life Insurance</div><div>
Accidental Death and Dismemberment (AD&amp;D) Insurance</div><div>
Short-Term Disability</div><div>
Long-Term Disability</div><div>
401(a) Defined Contribution Retirement Plan</div><div>
457 Deferred Compensation Plan</div><div>
Flexible Spending Accounts for transportation, dependent care and medical expenses</div><div>
Tuition Reimbursement</div><div>
Paid Leave</div><div></div><div><br>
 <b>This Job Description is not a complete statement of all duties and responsibilities comprising this position.</b></div></div><p></p>

Patron Services Supervisor

<div><div><b>Patron Services Supervisor</b></div><div></div><div><b><br>
Pay Grade</b>: 56<br>
<b>Compensation/Benefits:</b> $28.63 - 38.74/hr; Full-time benefits<br>
<b>FLSA Classification</b>: Exempt<br>
<b>Hours: </b>40 hrs/wk Full-Time<br>
<b>Location:</b> Carbon Valley Regional Library, Firestone, CO 80504</div><div><b>
Department:</b> Branch Services<br>
<b>Supervisor:</b> Library Manager</div><div><b>
Supervises:</b> Library Associates</div><div><b>
Deadline for Application:</b> April 05, 2026</div><div></div><div><b><br>
Role:</b></div><div><br>
</div><div>Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.</div><div></div><div><b><br>
Major Duties and Responsibilities:</b></div><div></div><div><br>
20% - SUPERVISION OF DAILY OPERATIONS &ndash; Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. (Essential)</div><div></div><div><br>
15% - STAFF PERFORMANCE MANAGEMENT &ndash; Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. (Essential)</div><div></div><div><br>
15% - COORDINATION OF DISTRICT PRIORITIES &ndash; Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies. (Essential)</div><div></div><div><br>
15% - PATRON ASSISTANCE &ndash; Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. (Essential)</div><div></div><div><br>
10% - INFORMATION NAVIGATION &ndash; Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. (Essential)</div><div></div><div><br>
10% - CIRCULATION &ndash; Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. (Essential)</div><div></div><div><br>
5% - STAFF SELECTION &ndash; Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. (Essential)</div><div></div><div><br>
5% - BUDGETING &ndash; Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. (Essential)</div><div></div><div><br>
5% - OTHER DUTIES &ndash; Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. (Essential)</div><div></div><div><b><br>
Minimum Requirements:</b></div><div></div><div><br>
Education:</div><div></div><div><br>
Master of Library and Information Science</div><div></div><div><br>
Experience:</div><div></div><div><br>
One to Three years of similar library and/or supervisory experience</div><div></div><div><i><br>
Or any combination of education and experience which provides the success factors.</i></div><div></div><div><br>
District Success Factors:</div><div></div><div><br>
Focuses on the customer</div><div>
Initiative</div><div>
Contributes to a positive work environment</div><div>
Strategic thinking</div><div>
Pursues personal development</div><div>
Continuous improvement</div><div>
Takes pride in the workplace</div><div>
Emotionally intelligent</div><div>
Tactful</div><div>
Knowledge of public library operations</div><div>
Creativity</div><div></div><div><br>
Job Success Factors:</div><div></div><div><br>
Knowledge of public library goals, policies, and services</div><div>
Knowledge of library technology</div><div>
Skill in customer relations including dealing with difficult patrons and volatile situations</div><div>
Skill in supervision</div><div>
Knowledge of the principles, methods, and practices of professional library science and supervision</div><div>
Knowledge of reader interest levels and group and community interests</div><div>
Knowledge of professional library literature, multi-media, and library technology</div><div>
Knowledge of the principles, practices, theory, and applications of public personnel management</div><div>
Knowledge of print and online reference resources</div><div>
Skill in customer relations</div><div>
Skill in supervision</div><div>
Skill in oral and written communication</div><div>
Skill in using Innovate Interfaces, Inc&rsquo;s Sierra or another comparable automated library system</div><div>
Skill in Windows, Word, Internet Explorer, and Outlook</div><div>
Able to model expected employee behavior</div><div>
Able to budget and plan</div><div>
Able to organize, supervise, and evaluate the work of paraprofessional staff</div><div>
Able to analyze issues and make informed recommendations</div><div>
Able to operate various office equipment including copiers</div><div></div><div><br>
Physical Success Factors:</div><div></div><div><br>
Able to push a fully loaded book-cart weighing up to 200 lbs.</div><div>
Able to lift 50 lbs.</div><div></div><div><b><br>
Benefits:</b></div><div>
Medical Insurance</div><div>
Dental Insurance</div><div>
Vision Insurance</div><div>
Life Insurance</div><div>
Accidental Death and Dismemberment (AD&amp;D) Insurance</div><div>
Short-Term Disability</div><div>
Long-Term Disability</div><div>
401(a) Defined Contribution Retirement Plan</div><div>
457 Deferred Compensation Plan</div><div>
Flexible Spending Accounts for transportation, dependent care and medical expenses</div><div>
Tuition Reimbursement</div><div>
Paid Leave</div><div></div><div><b><br>
This Job Description is not a complete statement of all duties and responsibilities comprising this position.</b></div></div><p></p>

Al Jameel Medical Center

<p><b>Job Summary</b></p><p>The Patient Services Supervisor is responsible for overseeing the daily operations of the patient services department, ensuring efficient patient flow, high-quality customer service, and smooth coordination between patients, medical staff, and administrative teams. The role focuses on improving patient experience, managing front desk operations, and maintaining operational efficiency within the healthcare facility.</p><p><b>Key Responsibilities</b></p><ul><li>Ensure a high standard of patient care and customer service at all patient interaction points.</li><li>Address patient inquiries, concerns, and complaints in a professional and timely manner.</li><li>Monitor patient satisfaction and implement improvements to enhance the patient experience.</li><li>Supervise the patient services/front desk team including receptionists and coordinators.</li><li>Manage patient registration, appointment scheduling, and check-in/check-out processes.</li><li>Ensure accurate patient data entry and proper documentation in the hospital information system.</li><li>Maintain efficient patient flow to minimize waiting times.</li><li>Train, supervise, and evaluate patient services staff.</li><li>Develop duty rosters and manage staff schedules.</li><li>Conduct regular performance reviews and provide coaching to team members.</li><li>Coordinate with doctors, nurses, and other departments to ensure seamless patient services.</li><li>Ensure proper communication of appointment changes, delays, or cancellations.</li><li>Monitor daily operations to ensure compliance with healthcare facility policies and procedures.</li><li>Prepare reports on patient volume, appointment utilization, and service performance.</li><li>Maintain records of patient feedback and service improvements.</li><li>Assist management in implementing new patient service initiatives and workflows.</li></ul><p><b>Requirements</b></p><ul><li>An Arabic female locally available with a valid resident permit</li><li>Bachelor&rsquo;s degree in Healthcare Administration, Business Administration, or a related field.</li><li>Minimum 3&ndash;5 years of experience in patient services, in private clinics, hospitals, or diagnostic centers.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Hospital Information Systems (HIS) and MS Office.</li><li>Strong problem-solving and conflict resolution abilities.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How long will it take for you to join if offered the position?</li></ul><p>Experience:</p><ul><li>patient services: 3 years (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Patient Services Supervisor

VCA Animal Hospitals

<div></div><div><div><div><div><div><div>Location</div>
 Cape Coral, Florida, United States of America
</div></div><div><div><div>Category</div>
Hospital Support Roles
</div></div><div><div><div>Job Id</div>
R-234388
</div></div><div><div><div>Job Type</div>
Full time</div></div></div></div></div><div></div>
<br><div><div>Client Service Supervisor<br>
We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.<br>
Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.<br>
Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both pets and clients, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.<br>
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Skills and Qualifications<br>
<ul><li>Excellent knowledge of client service and communication center operations.</li><li>Strong organizational skills.</li><li>Strong client relations and interpersonal skills.</li><li>Intermediate to expert computer skills.</li><li>Excellent oral and written communication skills.</li><li>Strong supervisory skills.</li><li>Self-starter and team player.</li><li>Strong client service background.</li><li>Ability to lift up to 40 pounds.</li><li>2 years of supervisory experience required.</li><li>2 years of experience in the veterinary field preferred.</li><li>The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include week days Saturdays.</li></ul>
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Job Responsibilities<br>
<ul><li>Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.</li><li>Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.</li><li>Assist Hospital Manager with day to day operations.</li><li>Resolve informal client complaints, maintain and report on these issues to the hospital manager.</li><li>Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.</li><li>Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.</li><li>Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.</li><li>Coach employees and direct reports.</li><li>Assist in the development and delivery of employee evaluations for the front desk with hospital manager.</li><li>Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.</li><li>Handle communication of financial information to clients and doctors.</li><li>Act as a liaison between front office and other department supervisors.</li></ul>
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We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!</div><p><b>
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.</b></p><p>
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!<br>
<br>
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)<br>
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We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</p></div>

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