customer services supervisor

Prateeti Infotech

Job Description:Prateeti Infotech is seeking an experienced Customer Service Supervisor / Call Center Team Lead to join our team. In this role, you will oversee our call center operations, ensuring the highest level of customer satisfaction while effectively managing team performance.Key Responsibilities:<ul><li>Supervise daily call center activities and manage a team of customer service representatives.</li><li>Train, mentor, and motivate staff to achieve service excellence and performance targets.</li><li>Monitor calls to ensure compliance with quality standards and adherence to procedures.</li><li>Address customer issues and inquiries in a timely and efficient manner.</li><li>Analyze call center metrics and prepare reports to identify areas for improvement.</li><li>Collaborate with management to develop strategies that enhance customer satisfaction.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field.</li><li>Proven experience in customer service or call center management.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in call center software and Microsoft Office Suite.</li><li>Ability to work in a fast-paced environment and handle high-stress situations.</li></ul>Salary:<ul><li>Competitive hourly rate ranging from 80 -* 150 QAR*, based on experience and qualifications.</li></ul>If you are passionate about customer service and possess strong leadership skills, we invite you to apply for the Customer Service Supervisor / Call Center Team Lead position at Prateeti Infotech.نوع الوظيفة: دوام كامل, عقد, دائمالراتب المدفوع: QAR٨٠٫١٥&nbsp;لكل ساعةموقع العمل: على الطريق

Customer Service Supervisor / Call Center Team Lead

JCPenney

<div>General Description: 
As the Customer Experience Supervisor II - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives, delivering company checkout experience strategies and Omnichannel processes.
Primary Responsibilities:<ul>
<li>Customer Service &amp; Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.</li>
<li>Cashier Performance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited. Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.</li>
<li>Line Management and Checkout Standards - Proactively shifts resources to checkouts based on observed fluctuations in store traffic. Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations. Partners appropriately to stock all Impulse futures and to identify checkout supply needs.</li>
<li>Human Resources / People Management - Creates and monitors the store's open requisitions and routes qualified applicants to the appropriate hiring manager. Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training. Partners with the Sales Floor Supervisor and General Manager on training compliance. Reviews schedules and makes productive edits to further optimize resources.
</li><li>Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.</li>
Performance Standards - Supportive of company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance. 
<li>
</li></ul> 
Core Competencies: 
To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies:
Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn. 
Pay Range 
 
USD $19.00/Hr -USD $23.75/Hr.</div>

Customer Experience Supervisor II - Fort Steuben Mall

Southwest Airlines

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: *** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Arkansas.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at LIT within the last 12 months.*** Pay & Benefits Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love:
 Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits Job Summary
 Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristi cs .
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 05/13/2026

Supervisor Customer Service - LIT

Rooms To Go

<div>Customer Care Red Alert Supervisor 
 
Qualifications: 
At least 2 years of relevant experience in the call center, order control, DC operations or at a showroom. 
<ul><li>
</li></ul> 
 
Description: 
<ul><li>
Responsible for providing leadership and direction to the Red Alert team.
</li><li>The Red Alert(RA) department is responsible for ensuring that customers getting a redelivery or exchange get the correct and damage free product delivered to them.
</li><li>The RA Supervisor will ensure that all exchanges get checked and verified for the customer.
</li><li>They are also required to work closely with returns and Quality Assurance to help identify things that can help the process from vendors as well as handling issues that might come up.
</li><li>As well as any other task as required by Management.
</li><li>Must be familiar with Excel for stats and bonus reports including tracking workflow for red alerts.
</li><li>Excellent written and verbal communications are a must in this position as you will work across all areas of operation including quality assurance, customer care, delivery companies and distribution.
</li><li>Must be flexible which requires better than average attendance.</li><li>
Will be required to hire staff as needed, manage agents time, provide feedback, knowledge and appreciation to agents in real time.
</li>The supervisor will also perform reviews and disciplinary actions when necessary and maintain a pleasant and professional attitude at all time. 
<li>
</li></ul> 
 
Reports To: Rob Steele 
 
Salary: To be determined based on experience. 
 
About Rooms To Go 
 
Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value. 
 
Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company. 
 
Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us! 
 
Rooms To Go Benefits: 
<ul><li>
Medical, dental, and vision insurance</li><li>
401(k) with company match</li><li>
Associate discounts including furniture</li><li>
Company paid life and disability insurance
</li><li>Paid time off</li><li>
Employee Assistance Program</li><li>
Wellness Programs</li><li>
And more!</li></ul> 
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. 
 
Applicants must be authorized to work in the U.S.</div>

Customer Care Red Alert Supervisor

North Texas Tollway Authority

<div>
 NORTH TEXAS TOLLWAY AUTHORITY
 
 
 
 Summary
 
 
 
 The Customer Service Supervisor leads daily operations across multiple customer service channels, including Call Center, Front Counter, and Back Office Support, ensuring consistent, high-quality service delivery. This role supervises and coaches staff, monitors performance metrics, manages scheduling and workload distribution, and resolves escalated customer issues while promoting NTTA&rsquo;s Mission: Forward values.
 
 
 
 Starting Rate: $58,094/annually- $76,440/annually- $99,372/annually
 
 
 
 
 Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensures Service Level Agreements (SLAs) are met.
 </li>
 <li>
 Resolves escalated customer issues and handle escalated customer interactions.
 </li>
 <li>
 Resolves internal and external customer issues; respond with urgency to customer inquiries.
 </li>
 <li>
 Manages customer service staff performance and quality by coaching team members and participating in customer interactions, call monitoring sessions, or case management.
 </li>
 <li>
 Monitors quality and performance standards.
 </li>
 <li>
 Makes timely leadership decisions regarding staff issues and ensure consistent policy implementation.
 </li>
 <li>
 Supports team members by conducting regular employee coaching sessions (both informal and formal); write and deliver performance appraisals.
 </li>
 <li>
 Motivates team and ensures performance metrics are met.
 </li>
 <li>
 Communicates information and departmental/team results by leading huddles, team meetings, and one-on-one meetings and fosters open communication by seeking and delivering 360 feedback.
 </li>
 <li>
 Quantifies workforce shortages and adjust available staff accordingly.
 </li>
 <li>
 Reviews all internal and external customer contacts.
 </li>
 <li>
 Reviews productivity by analyzing daily reports, updates spreadsheets, and provides statistics to Customer Service staff and management.
 </li>
 <li>
 Solicits feedback from customers and employees and recommend improvements in all internal and external processes.
 </li>
 <li>
 Recommends and implements employee recognition programs.
 </li>
 <li>
 Schedules tasks and projects.
 </li>
 <li>
 Assists Workforce Management, working with and managing vendor relationships, and assisting other departments and groups.
 </li>
 <li>
 Maintains individual employee records regarding attendance, performance, recognition, schedules, etc.
 </li>
 <li>
 Ensures confidentiality of employee and customer records.
 </li>
 <li>
 Performs billing research to resolve customer inquiries.
 </li>
 <li>
 Enters, organizes and maintains critical data and reviews and verifies all deposits (when assigned to front counter support).
 </li>
 <li>
 Performs research for budget documents, compile data for computer entry and enter or oversee data entry.
 </li>
 <li>
 Supports all groups within Customer Service, however, normal day-to-day duties typically fall within one of the following areas:
 
 
 </li>
 </ul>
 
 Call Center
 
 
 
 Includes all duties listed above while providing direct leadership and daily operational oversight for customer service representatives in a multi-channel contact center (
 
 inbound/outbound calls/emails/chat
 
 ), ensuring adherence to service standards, schedules, and performance expectations. Monitors call handling performance by participating in call monitoring, quality assurance reviews, and real-time observation; delivers timely coaching and corrective guidance to improve service quality, efficiency, compliance, and customer satisfaction. Analyzes call center data and performance reports to identify trends, training needs, and process improvement opportunities; communicates insights and action plans to team members and leadership.
 
 
 
 Front Counter
 
 
 
 Includes all duties listed above with main duties in our front counter environments. Other duties may include, but not limited to cash handling, auditing and balancing procedures. This position requires the ability to work any assigned shift within the Monday&ndash;Saturday workweek. Saturday availability is a required and essential function of this role. Work schedules may rotate and change based on operational and business needs. This position requires the ability to report to and work at any NTTA Customer Service Center location, as assigned. Customer Service Center locations may include, but are not limited to: Plano, Mesquite, Fort Worth, Irving, Grand Prairie, and South Dallas (DPS). Assigned work location may vary on a regular basis depending on coverage needs, staffing levels, and business necessity.
 
 
 
 Support Services
 
 
 
 In addition to general leadership responsibilities, this position directly supervises a team of Support Service Agents, overseeing daily operations and ensuring service excellence. Assisting team members by handling escalated inquiries/cases/calls, inventory management, override requests, helping team members through research and finding information to find resolution. Work volume will vary depending on overall case volume and business needs which may require additional effort up to and including additional work hours.
 
 
 
 Qualifications
 
 
 
 
 Minimum:
 
 
 
 High School diploma or equivalent
 
 
 1-3 years&rsquo; experience
 
 
 Valid driver&rsquo;s license or ability to obtain Texas Class &ldquo;C&rdquo; driver&rsquo;s license within 30 days of hire
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 About NTTA:
 
 NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
 
 
 
 Our mission:
 
 We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
 
 
 How To Apply
 
 
 Click Apply. Register or log-in to your account. Complete the application in its entirety, including any questions, and click Submit.
 
 
 If you have questions about the application process, please access our Frequently Asked Questions
 
 
 At any time during the application process, you can click on the Job Title to which you are applying to return to this page to access the FAQs.
 
 
 
 Refer your Family and Friends to apply at
 
 
 https://careers.ntta.org
 
 
 
 
 NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
 
</div>

Customer Service Center Supervisor

Noir KSA

Position: Customer Service Supervisor (Restaurant in Riyadh, Saudi Arabia)Salary: SAR 3,500 to SAR 4,000 with FREE shared room, transport, and 1 duty meal.Location: Riyadh, Saudi ArabiaJob Summary: We are seeking a highly presentable and professional guest experience expert to join our team at Noir Cafe, a high-end cafe in Laysen Valley. The ideal candidate will possess excellent communication skills in both Arabic and English, while providing a warm welcome to create an exceptional first impression for our guests.Key Responsibilities:<ul><li>Lead and supervise a team of receptionists</li><li>Greet guests warmly upon arrival, offering a personalized and hospitable welcome.</li><li>Manage reservations efficiently, handle seating arrangements, and provide accurate menu details and wait-time estimates.</li><li>Answer incoming calls professionally, take detailed messages, and direct inquiries appropriately.</li><li>Maintain an organized and tidy reception area.</li><li>Collaborate with the waitstaff to ensure a seamless dining experience and efficient table turnover.</li><li>Assist with special events and occasional administrative tasks, as needed.</li></ul>Qualifications:<ul><li>Strong communication skills.</li><li>Warm, friendly, and highly presentable demeanor.</li><li>Exceptional interpersonal and customer service skills.</li><li>Ability to multitask and stay organized in a fast-paced environment.</li><li>Demonstrated professionalism and reliability.</li><li>Experience in a hospitality or customer-facing role is preferred.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>In which city and country are you currently located?</li><li>From which country are you? Nationality)</li><li>How old are you?</li><li>What is your height? (in cm)</li><li>Are you aware that this recruitment is for Riyadh, Saudi Arabia? Yes or No?</li><li>If you are hired for this role, after how many day before you can join our company?</li><li>IMPORTANT: For faster processing of your application, please make sure that you have a photo in your CV here.</li></ul>Work Location: In person

Customer Service Supervisor - FEMALE ONLY (Restaurant in Riyadh)

Pegasus Logistics Group

<div>Job Profile Summary:
Supervises an organization's logistics operations to control, deliver, and distribute products and materials to the destination.
Major Duties and Responsibilities:<ul><li>
Supports the overall strategy, metrics, and processes to deploy an optimized logistic network and operations.</li><li>
Oversees daily operations for inventory, distribution, transportation, or other processes that support the achievement of organizational goals and KPI's for product delivery and customer satisfaction.</li><li>
Monitors teams and vendors' adherence to service level targets.</li><li>
Troubleshoots and resolves issues.</li><li>
Ensures compliance with all regulations governing transportation of goods.</li><li>
Utilizes systems to input and obtain workflow status and information and to identify problems in operations.</li><li>
Supervises a group of primarily para-professional level staffs.</li><li>
May also be a level above a supervisor within high volume administrative/ production environments.</li><li>
Comply with the requirements of the company&rsquo;s Quality Management System.</li></ul>
Required Skills, Experience, and Education:<ul><li>
Bachelor's degree</li><li>
3+ years of experience in the related area as an individual contributor</li><li>
Computer literate with proficient use of software and/or computer programs (MS Office)</li><li>
Bilingual in Spanish and English</li><li>
Meet customer requirements in a fast-paced work environment with a strong customer service orientation.</li><li>
Self-motivated, positive, have a high degree of integrity, dependable, and participate as a team member to achieve common goals with a sense of urgency.</li><li>
Strong interpersonal skills and problem-solving abilities to positively manage conflict.</li><li>
Must be confident, team-oriented, and enjoy working in a fast-paced environment.</li><li>
Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.</li></ul>
Desired Skills, Experience, and Education:<ul><li>
Displays integrity, reliability, empathy, and a strong work ethic.</li><li>
Results-oriented; Displays sense of urgency.</li></ul>
Physical Requirements:<ul><li>
Remain in a stationary/seated position for an extended period.</li><li>
Regularly required to operate a computer, telephone, keyboard, and other office machinery.</li><li>
Specific vision abilities required by this job include close vision requirements due to computer work.</li><li>
The ability to hear, understand, and distinguish speech and/or other sounds.</li></ul><div><div><div><div><div><div><div>
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.
Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div></div></div></div></div></div></div></div><div></div>

CLIENT SERVICES SUPERVISOR

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