customer services supervisor m w d

Symrise

<div><b>About us</b><p><br>
Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.</p>
<p>
With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.</p>
<p>
Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.</p>
<p>
Symrise &ndash; always inspiring more&hellip;</p><b><br>
About the Role</b><p><br>
The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.</p>
<p>
The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.</p>
<p>
Key Responsibilities</p>
<ul>
<li>Receive and process customer purchase orders, ensuring accuracy and completeness.</li>
<li>Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.</li>
<li>Coordinate with the planning team to confirm and align estimated dispatch dates.</li>
<li>Send order confirmations to customers, including accurate and timely dispatch information.</li>
<li>Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.</li>
<li>Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.</li>
<li>Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.</li>
<li>Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.</li>
<li>Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.</li>
<li>Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.</li>
<li>Take full end‑to‑end ownership of customer shipments and proactively resolve issues.</li>
<li>Communicate proactively with customers, keeping them informed of any changes, delays, or risks.</li>
<li>Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.</li>
<li>Participate in monthly follow‑up calls with the EAME Customer Service Director.</li>
<li>Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.</li>
<li>Review pending deliveries and coordinate with sales to define realistic dispatch dates.</li>
<li>Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.</li></ul><p></p><b><br>
About You</b><p><br>
You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.</p>
<p><b>
Education</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business, Management, Logistics, Supply Chain, or a related field.</li>
<li>University, college, or professional training background accepted.</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li>5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.</li>
<li>Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.</li>
<li>Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.</li>
<li>Experience in B2B environments is essential.</li>
<li>Background in food ingredients or similar manufacturing industries is a strong advantage.</li>
<li>Experience in FMCG or multinational companies is a plus.</li>
</ul>
<p><b>Role Scope &amp; Functional Knowledge</b></p>
<ul>
<li>Strong understanding of order‑to‑cash processes, including:
<ul><li><div><ul><li>Receiving and processing customer orders</li>
<li>SAP order entry and follow‑up</li>
<li>Order confirmation and full order lifecycle tracking</li>
</ul></div></li></ul></li><li>Solid experience in logistics management, both local (Egypt) and export, including:
<ul><li><div><ul><li>Shipment coordination</li>
<li>Documentation preparation and customer communication</li>
</ul></div></li></ul></li><li>Proven experience in complaint management, including registration in SAP, follow‑up, and closure.</li>
<li>Good understanding of service workflows, quality standards, and customer expectations.</li>
</ul>
<p><b>Leadership &amp; Soft Skills</b></p>
<ul>
<li>Strong leadership capabilities, with the ability to supervise, coach, and develop team members.</li>
<li>Ownership mindset, with clear accountability and decision‑making skills.</li>
<li>Excellent communication skills, able to engage effectively with customers and internal stakeholders.</li>
<li>Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.</li>
<li>Ability to lead processes, not just execute them, and continuously improve ways of working.</li>
</ul>
<p><b>Systems &amp; Technical Skills</b></p>
<ul>
<li>SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.</li>
<li>Excel skills (reporting, tracking, follow‑ups) are required.</li>
<li>Comfortable working with systems, data, and structured processes.</li>
</ul>
<p><b>Team &amp; Environment</b></p>
<ul>
<li>You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.</li>
<li>The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.</li>
</ul>
<p><b>Languages</b></p>
<ul>
<li>Fluent English is mandatory.</li>
<li>Arabic is required.</li></ul><p></p><b><br>
Our Offer</b><p><br>
At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries.</p><p><br>
People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career.</p><br>
<p></p>
<p><b>
Committed to Diversity, Equity and Inclusion</b></p>
<p>
At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation.<br>
If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.</p><br>
<p></p>
<p><i>
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</i></p><br>
<p></p>
Job Reference: EA03839</div>

Customer Services Supervisor (m/w/d)

اورنچ مصر

<div><p>About the job Digital Healthcare Pre-sales Sr. Supervisor</p>
<div><p><b>Purpose of the job</b></p>
<p>
The Digital Healthcare Presales Senior Supervisor will play a pivotal role in driving business growth by supporting sales and business development teams in pipeline management within the healthcare sector. This position requires a deep understanding of both public and private healthcare systems, with a focus on digital solutions and transformation initiatives. The role involves leading solution demonstrations, coordinating technical and costing offerings, and ensuring the seamless integration of vendor technologies into client proposals.</p>
<p><b>
Duties and responsibilities</b></p>
<ul>
<li>Partner with Business Development and Sales teams to manage and grow the healthcare pipeline.</li>
<li>Demonstrate strong knowledge of healthcare digital solutions and transformation projects.</li>
<li>Lead solution demonstrations with potential vendors in response to client requirements.</li>
<li>Collaborate with cross-functional teams to analyze, design, and deliver technical and costing offerings.</li>
<li>Develop and maintain technical offering templates, costing sheets, and demo plans.</li>
<li>Identify and evaluate potential technology vendor options, including managing costing and contract negotiations.</li><li>
Review and approve technical components of proposals, ensuring efficient integration of configured solutions before submission to the sales team</li></ul>
<p><b>
Job specification</b></p>
<p>
</p><p></p><ul><li>Bachelors degree in engineering, Computer Science, Pharmacy, Biomedical or a related field.</li><li>
7&ndash;10 years of proven work experience in the digital healthcare domain.</li><li>
Excellent communication, interpersonal, and presentation skills.</li><li>
Strong negotiation skills with proven ability to influence stakeholders.</li><li>
Proficiency in Business English (written and spoken).</li><li>
Experience in the digital healthcare industry is highly desirable.</li></ul>
<p><b>
Skills and abilities</b></p>
<p>
</p><p></p><ul><li>Hands-on experience with healthcare IT solutions such as Electronic Health Records (EHRs), Picture Archiving and Communication Systems (PACS), Laboratory Information Systems (LIS), and Health Information Exchange (HIE).</li><li>
Ability to design, evaluate, and present complex technical solutions tailored to client needs.</li><li>
Strong background in digital transformation projects within healthcare.</li><li>
Strategic thinker with a customer-centric approach.</li>
<li>Strong leadership and team collaboration skills.</li></ul></div></div><p></p>

Digital Healthcare Pre-sales Sr. Supervisor

Concentrix

<div>
 <p>
  We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
  </li>
  <li>
   Accurately process customer transactions and requests in a timely and efficient manner.
  </li>
  <li>
   Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
  </li>
  <li>
   Uphold strict data security and confidentiality protocols.
  </li>
  <li>
   Actively participate in ongoing training and development opportunities.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Egyptian residency is a must.
   </strong>
  </li>
  <li>
   <strong>
    B2 level English proficiency (written and spoken) is mandatory.
   </strong>
  </li>
  <li>
   Minimum 1 year of experience in a customer service role, preferably within the banking industry.
  </li>
  <li>
   Strong communication, interpersonal, and problem-solving skills.
  </li>
  <li>
   Excellent computer literacy with proficiency in Microsoft Office Suite.
  </li>
  <li>
   Ability to work effectively in a fast-paced and target-driven environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Specialist

MC Ledger

<div><b>Company Description</b><p><br>
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.</p><b><br>
Job Description</b><p><b><br>
Job purpose:</b></p><p>
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products.<br>
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling.<br>
They act as the main point of contact and trusted advisor for customers.<br>
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.</p><p><b>
Duties &amp; responsibilities:</b></p><ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

VodafoneThree

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
Generating and increasing revenue growth with existing and new corporate accounts in a specific industry, segment, and territory through selling Vodafone voice products, services &amp; fixed solution. Also, responsible for developing, winning, project managing and execution corporate network connectivity and voice and solution bids, with the main purpose of driving penetration in the accounts and increase customer satisfaction through a proactive, customized and personalized relationship.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Profile</b></h2>
</div><div><ul><li>Manage a portfolio of 30&ndash;40 Vodafone industrial accounts.</li><li>
Deliver financial targets including revenue, connections, TCV, gross margin, market share, net margin, sales, and NPS.</li><li>
Identify, qualify, and develop new sales opportunities across assigned accounts.</li><li>
Grow and manage a strong sales pipeline through the full sales cycle.</li><li>
Conduct 3&ndash;4 customer visits daily to strengthen relationships and drive growth.</li><li>
Introduce new products, innovations, and solutions to key customer decision makers.</li><li>
Engage with CEOs and Sales Directors to understand customer strategic and operational needs.</li><li>
Assess risks and threats across the account portfolio and adjust plans accordingly.</li><li>
Analyze competitor pricing and offerings and align Vodafone solutions with customer needs.</li><li>
Focus on delivering a strong customer experience and communicate new offers on time.</li><li>
Maximize financial return through effective account and stakeholder management.</li><li>
Coordinate cross-functional activities including fraud, activation, and bidding.</li><li>
Plan and manage the assigned territory according to agreed strategies.</li><li>
Maintain accurate account data, forecasts, calendars, and reports in Siebel.</li><li>
Submit performance dialogues and evaluations on time.</li><li>
Adhere to all company policies, procedures, and business ethics standards.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies &amp; Qualifications</b></h2>
</div><div><p><b>
Knowledge and experience</b></p><ul><li>
Identifies and qualifies up-selling sales opportunities to increase growth and revenue on customer accounts.</li><li>
Secure, manage and deepen the vodafone customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of innovative products and services.</li><li>
Updating Marketing team with the competitive new offers.</li></ul><p><b>
Communication</b></p><ul><li>
Be able to operate at all levels within the customer organization with the highest levels of communication skills, converse professionally and ability of owning and solving customer issues whilst building excellent rapport to ensure the customer experience is maximized.</li><li>
Work together with Marketing &amp; decision Support to ensure account strategies are understood and actioned for assigned accounts.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Corporate Sales Executive

Abu Dhabi Islamic Bank - Egypt

<div>
 <p>
  <strong>
   Job Accountabilities:
  </strong>
 </p>
 <ol>
  <li>
   Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
  </li>
  <li>
   Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
  </li>
  <li>
   Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
  </li>
  <li>
   Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
  </li>
  <li>
   Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
  </li>
  <li>
   Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
  </li>
  <li>
   Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
  </li>
  <li>
   Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
  </li>
 </ol>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Management, or related field.
  </li>
  <li>
   Officer: 0&ndash;2 years of experience in call center.
  </li>
  <li>
   Senior Officer: 2&ndash;4 years of experience in call center.
  </li>
 </ul>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Excellent problem-solving and decision-making skills.
  </li>
  <li>
   Excellent organizational and time-management skills.
  </li>
 </ul>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Good knowledge of call center software and systems.
  </li>
  <li>
   Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Agent ( Outsource )

<div><p>About the job Digital Healthcare Business Development Sr. Supervisor</p>
<div><p><b>Purpose of the job</b></p>
<p>
This Role focuses on accelerating the growth and adoption of Orange Egypt's digital healthcare portfolio&mdash;including not limited to HMIS, HIS, Telemedicine, Insurance, and Health Information Exchange (HIE)&mdash;by securing new clients and building strategic partnerships across Egypt's healthcare ecosystem.</p>
<p><b>
Duties and responsibilities</b></p>
<ul>
<li>Craft and implement full-cycle sales plans targeting public/private hospitals, clinics, insurers, government health authorities, and pharmaceutical companies across Egypt</li>
<li>Manage complete sales process from lead generation through contract closure and post-sale support</li>
<li>Collaborate with presales, product, delivery, and marketing teams to customize solutions and ensure seamless client onboarding</li>
<li>Build relationships with C-level executives, IT directors, clinicians, and procurement teams</li>
<li>Own sales budget, forecasting, and reporting to meet revenue/growth targets</li>
<li>Maintain accurate pipeline of digital healthcare opportunities for reliable forecasting</li>
<li>Lead negotiations and stakeholder coordination to finalize strategic partnership agreements</li>
<li>Drive end-to-end sales aligned with Orange Egypt's business priorities</li>
<li>Monitor market trends and client needs to identify expansion opportunities and portfolio enhancements</li>
</ul><p><b>Job specification</b></p>
<p>
</p><p></p><ul><li>Bachelor's degree in business, healthcare, technology, or related field (5&ndash;8 years relevant experience)</li>
<li>Minimum 5 years in sales, business development, account management, or HCIT solutions</li>
<li>Minimum 5 years proven track record handling government relationships/projects in healthcare or public sector</li>
<li>Demonstrated success in competitive digital health/software sales environments</li>
<li>Strong negotiation, consultative selling, and stakeholder management skills; fluent English required</li>
<li>Basic understanding of IT infrastructure (connectivity, hosting); software sales process knowledge advantageous</li>
</ul><p><b>Skills and abilities</b></p><ul>
<li>Degree in healthcare, IT, or equivalent; clinical background strongly preferred</li>
<li>4&ndash;7 years sales/business development experience, ideally in digital health/Medtech</li>
<li>Proven success navigating government procurement and delivering national-scale projects</li>
<li>Commercial acumen and software sales cycle familiarity highly valued</li>
<li>Excellent Arabic/English communication for diverse stakeholders</li>
<li>Strong time management, deadline-driven performance in fast-paced environments</li>
<li>Collaborative team player with continuous learning mindset</li></ul></div></div><p></p>

Digital Healthcare Business Development Sr. Supervisor

Explore 36+ Customer services supervisor m w d in Giza Egypt this April. Find roles across top companies and apply now to boost your career.