customer solutions architect

Reltio

<div>
 Job Description: Customer Architect
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  Location:
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 Bengaluru, India - (Hybrid)
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 At Reltio&reg;, we believe data should fuel business success. Reltio&rsquo;s AI-powered data unification and management capabilities&mdash;encompassing entity resolution, multi-domain master data management (MDM), and data products&mdash;transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform&trade; delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands&mdash;across multiple industries around the globe&mdash;rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.
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 At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our &ldquo;Customer First&rdquo;, we strive to ensure their success. We embrace our differences and are &ldquo;Better Together&rdquo; as One Reltio. We are always looking to &ldquo;Simplify and Share&rdquo; our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We &ldquo;Own It&rdquo;. Every day, we innovate and evolve, so that today is &ldquo;Always Better Than Yesterday&rdquo;. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
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 Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you&rsquo;re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let&rsquo;s talk!
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  Job Summary
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 The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions. As a Customer Architect, you will focus on Strategic Technical Alignment, Operational Excellence and Expedited Issue Resolution and customer advocacy. If you thrive on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you!
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  Job Duties And Responsibilities
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   Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer&rsquo;s business needs.
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   Present technical knowledge of architectural designs including integration approaches.
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   Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio&rsquo;s best practices.
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   Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams.
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   Manage customer portfolio of tickets, resolutions, and product enhancement requests.
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   Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues.
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   Stay at the forefront of industry trends and challenges and offer Reltio&rsquo;s customers informed and proactive guidance.
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   Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.
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   Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.
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   Advocate for customer needs, translating them into documentation and product enhancement requests.
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   Deliver the highest quality customer/partner experience and engage in highly technical discussions.
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   Ability to travel to customer sites upon request.
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   Other duties and responsibilities as assigned.
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  Skills You Must Have
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   Bachelor&rsquo;s degree in computer science engineering or similar field of study.
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   5+ years of experience working in a technical support capacity.
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   5+ years of experience supporting enterprise products in a SaaS in a customer-facing role.
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   3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
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   3+ years of experience with REST APIs and integration tools.
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   3+ years of experience with on-premise or cloud MDM solutions.
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   Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
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   Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
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   Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.
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   Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.
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   Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.
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   Excellent communication, problem-solving, risk management, and project management skills.
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  Skills That Are Nice To Have
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   Prior experience working with data products within enterprise space.
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   Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.
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  Why Join Reltio?
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 At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Here&rsquo;s Why You Should Join Our Team
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   Health &amp; Wellness:
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     Comprehensive Group medical insurance including your parents with additional top-up options.
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     Accidental Insurance
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     Life insurance
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     Free online unlimited doctor consultations
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     An Employee Assistance Program (EAP)
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   Work-Life Balance:
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     36 annual leaves, which includes Sick leaves &ndash; 18, Earned Leaves - 18
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     26 weeks of maternity leave, 15 days of paternity leave
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     Very unique to Reltio - 01 week of additional off as recharge week every year globally
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   Support for home office setup:
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     Home office setup allowance.
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   Stay Connected, Work Flexibly: Mobile &amp; Internet Reimbursement
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   No need to pack a lunch&mdash;we&rsquo;ve got you covered with free meal.
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   And many more&hellip;..
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  Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
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Customer Architect

Mercurial Minds (Pvt) Ltd

<p><b>Position Title: Service Now Architect</b></p><p><b>Location:</b> Islamabad</p><p><b>Employment Type:</b> Full-Time</p><p><b>Experience Required:</b> 7+ years (with 3+ years in ServiceNow Architecture)</p><p><b>About the Role</b></p><p>We are seeking an experienced <b>ServiceNow Architect</b> to design, implement, and oversee scalable ServiceNow solutions aligned with enterprise IT and business goals. This role requires a strong technical foundation, strategic mindset, and the ability to collaborate across IT, business, and operations teams.</p><p><b>Key Responsibilities</b></p><ul><li>Lead the <b>architecture, design, and development</b> of ServiceNow modules and custom applications.</li><li>Define and enforce <b>platform governance, standards, and best practices</b>.</li><li>Partner with stakeholders to translate business requirements into technical solutions.</li><li>Oversee integrations between ServiceNow and third-party systems (e.g., Azure AD, Jira, Salesforce, etc.).</li><li>Ensure <b>platform scalability, performance, and security compliance</b>.</li><li>Provide technical leadership to developers and administrators.</li><li>Develop and maintain <b>architectural documentation</b>, including data models, workflows, and API specifications.</li><li>Evaluate new ServiceNow capabilities, plugins, and releases for business value.</li><li>Support <b>CMDB, ITSM, ITOM, HRSD, CSM, and GRC</b> implementations and improvements.</li><li>Guide <b>end-to-end solution delivery</b>, including testing and deployment.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li><b>7+ years</b> of overall ServiceNow experience, including <b>3+ years in an architect or lead role</b>.</li><li>Expertise in <b>ServiceNow modules</b>: ITSM, ITOM, ITAM, CMDB, Discovery, or HRSD.</li><li>Strong understanding of <b>ServiceNow data model, scripting (JavaScript, Glide), and integrations (REST, SOAP, API, MID Server)</b>.</li><li>Experience designing solutions in <b>multi-instance enterprise environments</b>.</li><li>Familiarity with <b>Agile, ITIL, and DevOps</b> methodologies.</li><li>ServiceNow certifications preferred:</li><li>ServiceNow Certified System Administrator (CSA)</li><li>Certified Implementation Specialist (CIS)</li><li>Certified Application Developer (CAD)</li><li>Certified Technical Architect (CTA) &ndash; highly desirable</li></ul><p><b>Soft Skills</b></p><ul><li>Excellent problem-solving and analytical abilities.</li><li>Strong communication skills for interacting with technical and non-technical stakeholders.</li><li>Proven leadership in guiding cross-functional teams.</li><li>Detail-oriented with a passion for innovation and process improvement.</li></ul><p><b>Nice-to-Have</b></p><ul><li>Experience with <b>AI Ops, Automation Engine, or ServiceNow Predictive Intelligence</b>.</li><li>Background in <b>cloud infrastructure (AWS, Azure, GCP)</b>.</li><li>Prior consulting or client-facing experience.</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>Linux: 2 years (Required)</li></ul><p>Work Location: Remote</p>

Service Now Architect

PepsiCo

<div>Overview:
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We are PepsiCo. We are a diverse organization, spread among 200 countries and united by a shared set of values and goals. That&rsquo;s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we&rsquo;re committed to performing well as individuals and in teams, to strengthen the company as a whole.</div><div></div><div><br>
Our employees are at the heart of PepsiCo. Through the Company's commitment to Talent Sustainability, we continue to support the development of employees. At PepsiCo, you get the best of both worlds: an entrepreneur&rsquo;s mindset plus global reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life&rsquo;s work. Bring your unique perspective. Bring curiosity. Bring ingenuity and your drive. We will give you a platform to be daring on a global scale.</div><div></div><div><br>
Our PepsiCo IT organization is transforming, and we are focused on powering PepsiCo to win through the agile delivery of digital solutions and services. Within IT, the IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo.</div><div></div><div><br>
We are seeking a new team member to function as a ServiceNow Engineer-1/Developer for the ITSM product suite. The ServiceNow ITSM Developer&rsquo;s primary responsibility will be to provide DevOps efforts across the ITSM product on the ServiceNow platform. The role will be responsible for product-wide:</div><ul><li>Governance - adherence to standards</li><li>Innovation - enablement of new modules or platform-wide capabilities</li><li>Sustain &ndash; platform administration/break-fix/minor enhancements</li></ul><div></div><div><br>
This role will serve as a Technical Architect on the ITSM product Engineering team which develops and enables product capabilities. This role will need to be adept in application development (specifically JAVA and javscript) to maintain the existing ITSM Product on the ServiceNow platform.</div>
Responsibilities:
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ServiceNow Technical Architect for ITSM product feature enablement</div>
Qualifications:
<ul><li>7+ years Experience in Service now</li><li>
2+ years java development</li><li>
5+ years project management</li><li>
3+ years people management</li></ul></div>

ServiceNow Solution Architect (ITSM & IT catalog)

Microsoft

<div><div>Microsoft for Startups is a global team that takes a 360-degree approach to build success. We work with Venture Capitalists (VCs), industry organizations, customers, and our field teams to identify the most promising startups. By working closely with startup leaders, we empower them to leverage Microsoft&rsquo;s extensive resources and global Business-to-Business (B2B) market reach. As a Senior Startup Development Manager, your role will involve collaborating with early-stage startups backed by our strategic partners, helping them build and innovate more efficiently using Microsoft&rsquo;s Cloud and AI stack. Acting as a trusted technical advisor and hands-on solutions architect, you will enable these startups to accelerate their product development and go-to-market strategies by harnessing Azure AI technologies and tools. This role demands a solid grasp of both the technical and business aspects of the startup's goals and a proficiency in fostering positive relationships with the startup.</div><div></div><div><br>
In addition to these responsibilities, the individual in this Senior Startup Development Manager role will partner internally with Microsoft product, sales, and engineering teams to support the dynamic and fast-paced needs of startups. This collaboration will empower founders to successfully partner with Microsoft as they navigate their product development and Go-To-Market Strategies.</div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li>
You&rsquo;ll help customers deploy features and/or services launched by the engineering team by aligning deployment modules with the customers, and validating the success of the deployment.
</li><li>You will monitor internal data quality dashboards to determine customers&rsquo; and partners&rsquo; usage health post-launch.</li><li>
While collecting and encouraging customer and partner feedback through various tools, identifying ways to improve deployments and products, you&rsquo;ll also manage customer success to prevent customer escalations.</li><li>
You will directly interact with challenging/senior-level customers and engineers to conduct quarterly reviews to understand customers' deployment stage. And you will support the field team with customer issues, prioritizing and flagging for the product/engineering team.</li><li>
As you engage in partner enablement activities to help customers learn about the product and proper usage of the products, you will update them on new product features and functionalities.</li><li>
You&rsquo;ll support the development of best practices for customer stories and product usage and of written content to build product utility in the community.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><b>
Required Qualifications:</b></div><div><ul><li><div>
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work</div><ul><li><div>
OR equivalent experience.
</div></li></ul></li><li>3+ years of customer-facing experience</li><li>
1+ year(s) of experience in Azure Cloud and AI services and familiarity with open-source AI/ML frameworks.</li><li>
1+ year(s) of proficiency collaborating with early-stage startups to understand their technical needs and constraints.</li></ul></div><div><b>
Other Requirements:
</b></div><ul><li>Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
<ul><li>Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.</li></ul></li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Bachelor's Degree in Computer Science, Engineering, Information Technology, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
<ul><li>OR equivalent experience.</li></ul></li><li>
4+ years experience working cloud native applications.</li><li>
Technical Certification in Cloud Solution Architecture (e.g., Azure, Amazon Web Services, Google, security certifications).</li></ul><div></div><div><br>
Customer Solutions Architecture IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.</div><div><br>
</div><div>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay</div><div><br>
</div><div>Single reqs: Microsoft will accept applications for the role until November 14, 2025.</div><div></div><div><br>
#azurecorejobs</div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Senior Startup Development Manager

KONE

<div>
 <em>
  Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
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   It's time to make a move. Join our flow.
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 We have an exciting opportunity for an energetic and enthusiastic CSE Design Engineer who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, the CSE Design Engineer, Solution ensures that KONE tender layouts and specifications are integrated into the customer's building specifications. This role involves reading and analyzing customer drawings, preparing 2D and 3D shop drawings for customer approval, and initiating manufacturing orders. Additionally, the CSE Design Engineer ensures that the final KONE drawings align with customer IFC drawings and SL layout drawings.
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   What will you do?
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  Customer:
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   Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments.
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   Responsible for creating the layout drawings either in 2D or 3D. the output should match with customer document control procedure and KONE KOS standard.
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  Collaboration with sales:
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   Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard.
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   Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
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   Participates in customer meetings and answers customers&rsquo; technical questions when needed
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   Selects the correct product platform on which to make the offering
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   Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.
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  General responsibilities:
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   Participates in product and new services release information-sharing sessions
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   Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
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   Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
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   Contribution to the Customer Solutions Engineering virtual and local network
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   Are you the one?
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   Hold Bachelor or Diploma degree in Engineering.
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   Minimum of 5 years experience in elevator business or another relevant field.
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   Excellent verbal and written English and Arabic language skills.
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   Excellent communication, negotiation, and customer handling skills.
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   Understanding of different building types and customer segments
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   Good knowledge of environmental and sustainability requirements and norms
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   Excellent engineering tool skills e.g. CAD and BIM skills
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   Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must.
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   Basic knowledge of competitors&rsquo; products
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   Good understanding a product&rsquo;s total costing is built up &amp;local norms and regulations.
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 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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 Read more on
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    www.kone.com/careers
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Customer Solution Design Engineer

DXC Technology

<p><strong>Platform Design and Architecture:</strong></p> <ul> <li>Develop and maintain the overall architectural blueprint of the ServiceNow platform.</li> <li>Ensure the platform architecture aligns with industry best practices and organizational standards.</li> <li>Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.</li> </ul> <p><strong>Implementation and Integration:</strong></p> <ul> <li>Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.</li> <li>Oversee the integration of ServiceNow with other enterprise systems and applications.</li> <li>Ensure data consistency and integrity across the platform and integrated systems.</li> </ul> <p><strong>Customization and Development:</strong></p> <ul> <li>Oversee the customization of ServiceNow applications to meet specific business needs.</li> <li>Lead the development of custom applications and modules on the ServiceNow platform.</li> <li>Ensure all customizations and developments are properly documented and maintainable.</li> </ul> <p><strong>Governance and Best Practices:</strong></p> <ul> <li>Establish and enforce platform governance and best practices.</li> <li>Conduct regular reviews of platform performance, scalability, and security.</li> <li>Ensure compliance with relevant regulatory requirements and organizational policies.</li> </ul> <p><strong>Stakeholder Management:</strong></p> <ul> <li>Collaborate with business stakeholders to understand their needs and translate them into technical solutions.</li> <li>Provide technical guidance and support to the development and administrative teams.</li> <li>Communicate effectively with senior management and other stakeholders on platform strategy and performance.</li> </ul> <p><strong>Continuous Improvement:</strong></p> <ul> <li>Stay updated with the latest ServiceNow features, releases, and industry trends.</li> <li>Identify opportunities for process improvement and automation using the ServiceNow platform.</li> <li>Lead initiatives to enhance the user experience and overall efficiency of the platform.</li> </ul>

ServiceNow Platform Architect

Valuelabs

<p> <strong> <u>Job Description </u> </strong> </p> <br> <p>We're looking for a highly skilled and motivated Senior Solution Architect to lead the design and implementation of complex solutions across multiple domains. As a Senior Solution Architect, you'll be responsible for designing systems with high availability, reliability, and security, while ensuring alignment with business goals and technical feasibility. You'll work closely with cross-functional teams to deliver complete and self-sufficient solutions that meet customer experience, business requirements, and performance expectations.</p> <br> <p> <strong>Key Responsibilities:</strong> </p> <br> <ol> <li> <strong>Design and Implement Scalable Solutions</strong>: Design systems with high availability, reliability, and security to protect sensitive data and maintain operational integrity that can efficiently handle large-scale API and event-based workloads.</li> <li> <strong>Collaborate with Cross-Functional Teams</strong>: Work closely with cross-functional teams to ensure designs meet business requirements, customer experience, and performance expectations.</li> <li> <strong>Stay Ahead of the Curve</strong>: Stay up-to-date with the latest advancements in architecture trends and patterns to recommend and incorporate cutting-edge solutions.</li> <li> <strong>Lead by Example</strong>: Provide technical leadership and guidance to junior architects and developers, and mentor them to grow their skills and expertise.</li> <li> <strong>Deliver Results</strong>: Deliver complete and self-sufficient solutions and/or design documents within agreed timelines, and contribute to building reliable and resilient platforms.</li> </ol> <br> <p> <strong>Requirements:</strong> </p> <br> <ol> <li>8+ years of experience designing cloud native microservices applications.</li> <li>Experience with building end-to-end design patterns and solutions.</li> <li>Experience in designing cloud native microservices container-based applications.</li> <li>Deep understanding of architectural patterns like microservices, saga, pub-sub, circuit-breaker, etc.</li> <li>Good understanding of API gateways, authorization protocols, IDP, etc.</li> <li>Good understanding of CICD, Openshift, Azure cloud services.</li> <li>Good experience of enterprise architecture tools (Enterprise Architect), data modeling tools.</li> <li>Delivery-focused while ensuring the right balance of customer experience, business requirements, performance, reliability, and security.</li> <li>High energy, enthusiasm, and passion.</li> <li>Excellent analytical and critical thinking skills.</li> <li>Excellent stakeholder, time management, and expectation management skills.</li> <li>Autonomous decision-making ability with minimal guidance.</li> <li>High learning potential.</li> <li>Ability to coach and mentor associate/junior architects.</li> </ol> <br> <p> <strong>What We Offer:</strong> </p> <br> <ul> <li> <strong>Opportunities for Growth and Development</strong>: We're committed to helping you grow your skills and expertise, and provide opportunities for professional development and advancement.</li> <li> <strong>Collaborative and Dynamic Work Environment</strong>: We're a collaborative and dynamic team that's passionate about innovation and customer experience.</li> <li> <strong>Recognition and Rewards</strong>: We recognize and reward outstanding performance, and provide opportunities for recognition and celebration of your achievements.</li> </ul>

Solutions Architect

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