customer solutions architect

Sysdig

<div><div>At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.</div><div></div><div><br>
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.</div><div></div><div><br>
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.</div><div></div><div><br>
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.</div>
<h3 class="jobSectionHeader"><b>What you will do</b></h3><ul><li>
Reporting to the Sr. Director Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor.</li><li>
You will drive adoption and expansion within these customers from a technical angle: from onboarding, to implementation and technical enablement . Typically their large enterprise environments where scale, performance, and ad-hoc solutions are complex, require expert support.</li><li>
You will understand the customer's requirements, challenges, and what business outcomes and value they are expecting in their Sysdig journey. You will work very closely with our Product Managers, heavily influencing the product roadmap.</li><li>
You are willing to visit customers in UAE every 4 - 8 weeks.</li></ul><h3 class="jobSectionHeader"><b>
What you will bring with you</b></h3><ul><li>
Native or excellent Arabic and English language and ability to work in remote and international teams.</li><li>
Track record of owning customer relationships, including implementation and identification of expansion opportunities.</li></ul><h3 class="jobSectionHeader"><b>
What we look for</b></h3><ul><li>
5 to 10 years experience as solutions architect, field engineering or similar customer-facing roles such as sales engineering, customer success engineering or DevOps consultant, having worked with SaaS companies.</li><li>
Domain knowledge in Cloud Native technologies: Container, Kubernetes and Cloud. Experience with DevOps tools such as Terraform, Helm and API scripting. Being familiar with security and monitoring such as Prometheus or Falco is a plus.</li></ul><h3 class="jobSectionHeader"><b>
When you join Sysdig, you can expect:</b></h3><ul><li>
Extra days off to prioritize your well-being</li><li>
Mental health support for you and your family through the Modern Health app</li><li>
Great compensation package</li></ul><div>
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.</div><div></div><div><br>
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.</div><div></div><div><i><br>
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.</i></div><div></div><div><i><br>
#LI-MC1</i></div><div><i>
#LI-Remote</i></div></div>

Senior Customer Solutions Architect

<div><div>At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.</div><div></div><div><br>
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.</div><div></div><div><br>
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.</div><div></div><div><br>
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.</div>
<h3 class="jobSectionHeader"><b>What you will do</b></h3><ul><li>
Reporting to the Sr. Director Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor.</li><li>
You will drive adoption and expansion within these customers from a technical angle: from onboarding, to implementation and technical enablement . Typically their large enterprise environments where scale, performance, and ad-hoc solutions are complex, require expert support.</li><li>
You will understand the customer's requirements, challenges, and what business outcomes and value they are expecting in their Sysdig journey.</li><li>
You will work very closely with our Product Managers, heavily influencing the product roadmap.</li><li>
Willingness to visit customers in UAE every 4 - 8 weeks.</li></ul><h3 class="jobSectionHeader"><b>
What you will bring with you</b></h3><ul><li>
Native or excellent Arabic and English language and ability to work in remote and international teams.</li><li>
Track record of owning customer relationships, including implementation and identification of expansion opportunities</li></ul><h3 class="jobSectionHeader"><b>
What we look for</b></h3><ul><li>
5 to 7 years experience as solutions architect, field engineering or similar customer facing roles such as sales engineering, customer success engineering or DevOps consultant, having worked with SaaS companies.</li><li>
Domain knowledge in Cloud Native technologies: Container, Kubernetes and Cloud. Experience with DevOps tools such as Terraform, Helm and API scripting. Being familiar with security and monitoring such as Prometheus or Falco is a plus.</li></ul><h3 class="jobSectionHeader"><b>
When you join Sysdig, you can expect:</b></h3><ul><li>
Extra days off to prioritize your well-being</li><li>
Mental health support for you and your family through the Modern Health app</li><li>
Great compensation package</li></ul><div>
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.</div><div></div><div><br>
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.</div><div></div><div><i><br>
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.</i></div><div></div><div><i><br>
#LI-MC1</i></div><div><i>
#LI-Hybrid</i></div></div>

Brillio LLC

<div><h1 class="jobSectionHeader"><b>ServiceNow Solutions Architect &amp; Engineering Lead - R01556225</b></h1>
<p></p><div><b>About Brillio:<br>
</b></div><div></div><br>
<div>Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as &quot;Brillians&quot;, distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
</div><div>Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work&reg; certification year after year.</div><div></div><div><b><br>
ServiceNow Solutions Architect &amp; Engineering Lead</b></div><h6 class="jobSectionHeader"><b>
Primary Skills</b></h6><ul><li>
ServiceNow Integration, ServiceNow Development, ServiceNow Administration
</li></ul><h6 class="jobSectionHeader"><b>Specialization</b></h6><ul><li>
SNOW Consulting: Associate Engineer, Applications &amp; Platforms
</li></ul><h6 class="jobSectionHeader"><b>Job requirements</b></h6><ul><li>
Define platform strategy, design scalable architecture, and lead engineering efforts across integrations, CMDB, and DevOps transformation.</li></ul><div>
</div><div><b>
Key Responsibilities:</b></div><ul><li>
Assess Architecture solutions for CSM, Incident, Service Catalog, CMDB</li><li>
Set integration standards and security frameworks</li><li>
Establish DevOps pipelines and release governance</li><li>
Lead CMDB modelling and discovery integrations</li><li>
Host design workshops and roadmap sessions</li><li>
Define coding standards and audit controls</li><li>
Mentor teams and promote engineering excellence</li></ul><div></div><div><b><br>
Qualifications:</b></div><ul><li>
5+ years in ServiceNow architecture and engineering</li><li>
Certified System Architect (CSA) or equivalent</li><li>
Experience with enterprise-scale implementations</li><li>
Strong stakeholder engagement skills</li></ul><div></div><div><b><br>
Technical Expertise:</b></div><ul><li>
Architecture: Scoped apps, microservices, multi-instance</li><li>
Integrations: REST/SOAP, OAuth, SAML, ESB/MQ</li><li>
CMDB: Governance, CI modelling, discovery tools</li><li>
ITIL v3/v4, ITSM, CSM</li></ul><div></div><div><b><br>
Leadership Traits:</b></div><ul><li>
Strategic and business-aligned thinker</li><li>
Effective communicator and influencer</li><li>
Passionate about building high-performing teams</li></ul><div></div><div><br>
Know more about CES: https://www.brillio.com/services-customer-experience-services/</div><div>
</div><div>
Know what it&rsquo;s like to work and grow at Brillio: https://www.brillio.com/join-us/</div><div></div><div><b><br>
Equal Employment Opportunity Declaration</b></div><div>
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.</div><div>
</div><div>
Know what it&rsquo;s like to work and grow at Brillio: Click here</div><br>
<b>
Salary: 80-85 USD per-hour-wage</b></div><p></p>

ServiceNow Solutions Architect & Engineering Lead – R01556225

Emory Healthcare

<div>Overview:
<p><b>
Be inspired</b><b>. </b><b>Be rewarded. Belong. At Emory Healthcare.</b></p><p>
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:</p><ul><li>
Comprehensive health benefits that start day 1</li><li>
Student Loan Repayment Assistance &amp; Reimbursement Programs</li><li>
Family-focused benefits</li><li>
Wellness incentives</li><li>
Ongoing mentorship, <i>development, </i>and leadership programs</li><li>
And more</li></ul><div></div><div><b><br>
Work Location: </b>Atlanta, GA</div>
Description:
<div><b>
Overview:</b></div><div></div><div><br>
We are seeking a highly skilled and experienced Senior CRM Solutions Architect to join our dynamic marketing department within a healthcare system.</div><div></div><div><br>
The successful candidate will be responsible for leading the design, development, implementation, and maintenance of our customer relationship management (CRM) systems.</div><div><br>
</div><div>This role requires a strategic thinker with exceptional technical expertise and a deep understanding of healthcare marketing operations and customer acquisition strategies.</div><div></div><div><b><br>
Key Responsibilities:
</b></div><ul><li>Architect and design end-to-end CRM solutions tailored to the specific needs and objectives of the healthcare system's marketing department.</li><li>
Lead the implementation and integration of CRM systems, ensuring alignment with organizational goals, data security, and regulatory compliance.</li><li>
Collaborate closely with stakeholders across the marketing department and IT teams to gather requirements, define workflows, and establish best practices for CRM utilization.</li><li>
Develop and maintain data models, schemas, and architecture documentation to support CRM implementation and customization.</li><li>
Oversee the configuration, customization, and optimization of CRM platforms to enhance user experience, increase efficiency, and drive marketing effectiveness.</li><li>
Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and innovation.</li><li>
Stay informed about emerging technologies, industry trends, and best practices in CRM, and evaluate their potential impact on the healthcare system's marketing operations.</li><li>
Act as a subject matter expert on CRM-related initiatives, representing the marketing department's interests in cross-functional projects and strategic planning efforts.
</li><li>Collaborate with vendors, consultants, and other external partners to evaluate third-party solutions, negotiate contracts, and ensure successful implementation and integration with existing systems.
</li><li>Monitor system performance, conduct regular audits, and implement proactive maintenance and optimization strategies to ensure the reliability, scalability, and security of CRM systems.
 </li></ul><div><b>Minimum Qualifications:
</b></div><ul><li>Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
</li><li>Minimum of 8 years of experience in CRM architecture, design, implementation, and administration, with a focus on healthcare or related industries.</li><li>
Proven track record of successfully leading complex CRM projects from inception to completion, with a strong emphasis on customer-centric solutions.</li><li>
Extensive knowledge of CRM platforms such as Salesforce, Microsoft Dynamics, or similar enterprise-grade systems, including configuration, customization, and integration capabilities.</li><li>
Experience with data modeling, database design, and SQL programming in a healthcare environment, with a solid understanding of HIPAA and other relevant regulations.
</li><li>Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions and drive innovation.</li><li>
Excellent communication skills, with the ability to effectively collaborate with diverse stakeholders at all levels of the organization.</li><li>
Demonstrated leadership abilities, with a track record of mentoring and developing team members to achieve their full potential.
</li><li>Relevant certifications such as Salesforce Certified Technical Architect (CTA) or Microsoft Certified: Dynamics 365 + Power Platform Solution Architect preferred.</li></ul>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div><div></div><div><br>
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare&rsquo;s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.</div></div>

Senior CRM Solution Architect

ServiceNow

<div><b>Company Description</b><p><br>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><b><br>
Job Description</b><p><br>
ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the &ldquo;platform of platforms&rdquo; vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.</p><p>
While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.</p><p><b>
What you get to do in this role:</b></p><ul><li>
Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow</li><li>
Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work</li><li>
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.</li><li>
Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape</li><li>
Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels</li><li>
Work with architecture development methods, modelling approaches and architecture patterns for integration</li><li>
Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.</li><li>
Provide thought leadership and collaborate with internal ServiceNow business units</li><li>
Identify, lead and contribute to the creation of best practices, white papers, workshops, etc</li></ul><br>
<b>
Qualifications</b><p><b><br>
 To be successful in this role you have:</b></p><ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals</li><li>
Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills</li><li>
An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.</li><li>
Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.</li><li>
10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.</li><li>
A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.</li><li>
Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms</li><li>
Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.</li><li>
Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.</li><li>
Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation</li><li>
Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.</li><li>
Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions</li><li>
Experience presenting architecture concepts, designs, and goals to technology leaders and partners</li></ul><p>
TR21</p><b><br>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</p></div>

Sr Advisory Solution Architect, CRM

Mastercard

<div><p><b>Our Purpose</b></p><p></p><p><i>
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><p></p><p><b>
Title and Summary</b></p><p></p>
Vice President, Solution Architect, Customer Solutions Center<p></p>
Key Responsibilities<br>
<br>
Enable market strategy
<br>
<ul><li>Understands overall market strategy, industry trends, and customer needs for all segments in a given geography</li><li>Works with division/market president to prioritize opportunities</li><li>Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales</li><li>Meets customers to support important pitches and understand their needs</li><li>Monitor utilization of products and platforms by our customers and take actions accordingly</li></ul>
Leverage Mastercard capabilities to translate market strategy into solutions<br>
<ul><li>Responsible for compiling of solutions to deliver meaningful value for MA customer base</li><li>Manages the capacity and focus of the Solution Architects (SA), Technical Architects (TA) and Solution Specialists (SS) within the Customer Solutions Center (CSC) to ensure that each prioritized opportunity gets the right level of support it requires</li><li>Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources</li></ul>
o Identifies the right solutions architects, solution specialists and technical architects
<br>
o Request resources from other customer solutions centers in case of missing expertise for a specific opportunity<br>
o Invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc.<br>
o Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions<br>
<ul><li>Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance
</li><li>Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography</li><li>Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs &ndash; in collaboration with the relevant market heads</li></ul>
Enable knowledge and best practice sharing:<br>
<ul><li>Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists</li><li>Understands new products &amp; capabilities working together with solution specialists to ensure that information is shared and utilized across all customer solutions center resources</li><li>Helps market development / segment heads with market intelligence and insights on demand for specific solutions across their segments</li><li>Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions</li></ul><br>
Required Skills<br>
<ul><li>Strong understanding of industry trends and market intelligence
</li><li>Good understanding of product technology and APIs</li><li>Good understanding of regionally relevant MA products, services, and solutions</li><li>Ability to link market developments to implications on MA products and services</li><li>Strong analytical and financial understanding
</li><li>Proven ability to influence and motivate others to achieve objectives
</li><li>High energy, strong people leadership, experience in leading diverse and cross functional teams</li><li>Strong interpersonal skills - the ability to build rapport and credibility quickly across functions</li><li>Strong negotiation skills with a proven track record in delivering commercial performance</li><li>Exceptional stakeholder management skills</li></ul><p></p><p><b>
Corporate Security Responsibility</b></p><p><br>
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li><p>
Abide by Mastercard&rsquo;s security policies and practices;</p></li><li><p>
Ensure the confidentiality and integrity of the information being accessed;</p></li><li><p>
Report any suspected information security violation or breach, and</p></li><li><p>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</p></li></ul></div><p></p>

Vice President, Solution Architect, Customer Solutions Center

Cisco

<div></div><div><div><b>Meet the Team</b></div><p>
Are you looking to be part of an innovative and dynamic team? Why not join the Europe, Middle East &amp; Africa Service Provider team at Cisco? There has never been a better time than now to be a part of the Service Provider (SP) industry. In recent years, we have witnessed the acceleration of the digital economy. The role of SPs has never been more important in keeping organizations and customers connected. SPs have demonstrated resilience by quickly adapting to sudden shifts in demand and will continue to be the backbone of emerging societies, markets, and industries. Moving forward, they will evolve their strategies to meet shifting customer needs and expectations, providing secure, resilient, balanced, and reliably connected purpose-centric ecosystems. Join us and be part of an incredible team where you can help build the bridge to possible.</p><p></p><p>
As a Solutions Engineer at Cisco, you will work closely with the Service Provider Sales team to identify customer needs, demonstrate Cisco solutions, and design tailored products that drive digital transformation. You will provide expert technical guidance focused on customer success and aligned outcomes, while enjoying the flexibility to manage your work in a way that delivers the best results for both customers and your team. This role combines technical expertise with strong communication to connect customer business drivers to Cisco solutions effectively.</p><p><b>
Your Impact:
</b></p><ul><li>Gain access to the broad range of Cisco technologies and applications across the Service Provider market.</li>
<li>Direct account and partner responsibilities, staying informed about competitive solutions, products and services.</li>
<li>Provide technical and sales support withing your assigned territory, delivering compelling technical presentations to customers, partners and prospects.</li>
<li>Assist in developing formal technical sales plans and proposals for key opportunities.</li>
<li>Lead pre-sale activities such as quoting, network design, technical and financial proposals, and pre-sale testing, etc.</li>
<li>Demonstrate expertise in cross-architectural solutions spanning Service Provider Routing, Service Provider Mobility, Cloud Compute, Data Center Routing and Switching, Security, Automation and more.</li>
<li>Alongside your technical skills, you will continuously learn and stay current on networking trends to drive customer success and innovation.</li>
</ul><p></p><p><b>Minimum Qualifications
</b></p><ul><li>Cloud Infrastructure Design and Deployment: Demonstrated ability to design, architect, and deploy scalable cloud solutions using Cisco cloud technologies and hybrid cloud architectures, ensuring seamless integration with existing data center environments.</li>
<li>Cisco Secure AI Factory Expertise Proficient in proposing, designing, and implementing Cisco Secure AI Factory solutions, including AI-ready data center infrastructure, security-first architecture, and AI software platforms, to accelerate enterprise AI adoption and secure AI workloads.</li>
<li>Data Center Networking and Compute Solutions Skilled in configuring and managing Cisco data center networking products such as Nexus 9000 Series switches, ACI, UCS compute platforms, Intersight (or equivalent competitor products) GPU, Storage to deliver high-performance, scalable, and secure data center environments.</li>
<li>Thorough expert of protocols like VOQ, VDC, VPC, FABRIC PATH, VXLAN, OTV, SAN, VSA; FCIP, FCOE, N1000V, ROCv2.</li>
<li>Have software programming skills and its usage with Cisco APIs.</li>
<li>Knowledge and understanding of Software Automation evolution, Micro-Services architecture, and Container networking.</li>
<li>5+ years of shown success in designing end-to-end enterprise network.</li>
</ul><p></p><p><b>Preferred Qualifications
</b></p><ul><li>CCIE DC certification, Cisco Devnet, Microsoft Azure certification, Google Cloud certification, AWS certification or equivalent is preferred.</li>
<li>Presales experience working with telecom/service provider customers.</li>
<li>Strong understanding of adjacent technologies/architecture such as Service provider networking, Security, Enterprise routing and switching, collaboration, Mobility.</li>
<li>Skilled in understanding the customers&rsquo; business drivers and aligning these to Cisco solutions.</li>
<li>Negotiation skills to craft solutions that are beneficial to our customers and Cisco.</li>
<li>Have hands on experience in routing and switching products.</li>
<li>Capabilities to lead a group of people with various technical background.</li>
<li>Fluency in Arabic language.</li></ul><p><b>
Why Cisco?
</b></p><p>At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put &ndash; we power the future.</p><p>
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.</p><p>
We are Cisco, and our power starts with you.</p></div>
<br><div><b>Message to applicants applying to work in the U.S. and/or Canada:</b><br>
<br>
<div>When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.</div>
<p>U.S. employees have <b>access</b> to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
</p><p>Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco&rsquo;s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco&rsquo;s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.</p>
<p>Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:</p>
<p>.75% of incentive target for each 1% of revenue attainment up to 50% of quota;</p>
<p>1.5% of incentive target for each 1% of attainment between 50% and 75%;</p>
<p>1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.</p>
<p>For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.</p></div>

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