customer solutions coordinator

Anderselite

My clients are looking to appoint a Customer Care Coordinator on a permanent basis. My clients are a regional housebuilder with an excellent reputation in the market Principal accountabilities of the Customer Care Coordinator role include: - Ensure all calls received into the department are managed appropriately and issues are logged. - Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. - Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel. - Maintain the relevant Customer Care log/monitor. - Check invoices and forward for payment. - Liaise with the Buying department to order materials as and when required. - Ensure defects are reported to sub-contractors on a regular basis. - Arrange completion of end of defect works for Housing Associations. - Liaise with Site Teams to ensure remedial works are completed within timescales. - Liaise with Sales Teams to ensure customer queries are answered. - Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Experience, Qualifications and Skills - Experience of working as an Administrator in a fast paced environment. - Experience of working within the construction or house building sector is desirable. - Qualifications and Training - GCSE Maths and English - Grade 4+ (or equivalent) - Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people - Ability to liaise with internal and external personnel - Good administration skills with the ability to coordinate numerous issues during the working day - Able to work to deadlines in a fast paced environment - Ability to work on own initiative - Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) - Committed to diversity and inclusion - Willing to be flexible in respect to day to day duties and hours worked - Ability to travel to all development sites, including the divisional office Package details - Competitive salary - Competitive bonus scheme - 25 days holiday, plus bank holidays - Contributory pension scheme - Life assurance For more information on this role please contact Paul Wilkinson on the number supplied or via email on (url removed)

Customer Care Coordinator

Axios International

<div>Position: Customer Care Coordinator 
Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (KSA)

TRUTECH INFORMATION TECHNOLOGIES LLC

We are an IT services &amp; solutions provider serving business clients across Abu Dhabi and Dubai. We deliver IT support (AMC), Microsoft 365, cybersecurity, backup, networking, and IT projects with a process-driven, customer-first approach.We are hiring a detail-oriented, self-driven IT Service Delivery &amp; Customer Service Coordinator to manage day-to-day operations and service delivery: handling customer support, managing support tickets, scheduling and coordinating the team, reporting, and driving follow-ups to closure.Key Responsibilities<ul><li>Act as the single point of contact for clients for all support and project matters.</li><li>Triage new tickets (helpdesk email, client WhatsApp groups), set priority/owner/ETA, and assign to onsite/remote/ELV.</li><li>Build and maintain the dispatch board and shared calendar; coordinate engineer routes/slots and site visits.</li><li>Publish next-day schedule daily by 4:00 pm; notify any reschedules at least 30 minutes in advance.</li><li>Ensure every ticket has a next action and ETA; update after each work block; monitor SLA timers and escalate early.</li><li>Create/manage child tickets; keep the back-job queue within 3 days.</li><li>Send acknowledgments, ETAs, progress and resolution notes; keep stakeholders informed on delays/escalations.</li><li>Obtain written confirmation after each resolution; trigger and capture CSAT/feedback.</li><li>Prioritize AMC clients; track PM schedules (AMC/ADHICS/ADMCC); prepare monthly AMC reports/packs; plan quarterly reviews.</li><li>Maintain daily/weekly dashboards (SLA met, aged tickets, backlog, utilization); verify timesheets vs tickets; share AMC/project profitability snapshots.</li><li>Own completeness and accuracy of all job records, documentation, trackers, and checklists end-to-end.</li><li>Document resolutions; maintain Desk KB articles; continuously improve SOPs and service quality.</li><li>Work with Sales Coordinators (handoffs, quotes-to-jobs, client updates), Finance (billable time/invoicing), and Procurement/Logistics (parts, deliveries, closures).</li><li>Answer/route the centralized phone number and shared inbox; prepare official client correspondence and ops reports.</li><li>Attend key client meetings, acceptance/handover, and escalations; verify job completion quality and documentation when required.</li></ul>Requirements<ul><li>Dynamic &amp; self-motivated with a strong customer service mindset.</li><li>Minimum 2 years in a similar role (service coordination/operations), preferably in an MSP/IT services environment.</li><li>Excellent English (written and spoken); professional phone and email etiquette.</li><li>Strong problem-solving ability; able to work independently and collaboratively.</li><li>Proven reliability, ownership, and follow-through.</li><li>Excellent organization and multitasking with high attention to detail.</li><li>Effective time management; can plan the day and meet deadlines.</li><li>Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word, SharePoint).</li><li>Familiarity with ticketing systems (Zoho Desk/Autotask/ConnectWise or similar).</li><li>Composed under pressure; client-facing, well-presented, and professional.</li><li>Quick learner; adaptable to new tools and processes.</li><li>Strong interpersonal skills to coordinate across sales, finance, procurement, and engineering.</li><li>Accurate administrative/documentation handling with confidentiality.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Where are you currently located &amp; what is your current visa status?</li></ul>Experience:<ul><li>IT Service coordinator: 2 years (Required)</li><li>handing schedules and manging a team: 2 years (Required)</li><li>Handling emails &amp; enquiries: 2 years (Required)</li><li>Ticketing system : 2 years (Required)</li></ul>Language:<ul><li>English (Speak, Read, Write) (Required)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>

IT Service Delivery and Customer Service Coordiantor

Markman's Diamonds

Custom Orders CoordinatorMarkman's Diamonds - Knoxville, TN Full-Time | $18-21/hour | Total Compensation: $52,000-$63,000+About This RoleJoin our family-owned jewelry business as a Custom Orders Coordinator, where you'll be the critical link between our sales team, customers, and vendors. This role is perfect for someone who thrives on detail-oriented work, enjoys problem-solving, and wants to be part of creating meaningful pieces for life's most important moments.As a Custom Orders Coordinator, you'll manage the entire lifecycle of custom and special orders&mdash;from simple modifications to fully custom designs. You'll work closely with vendors, ensure quality standards are met, and keep orders moving efficiently through our production process.What Makes This Role Unique:<ul><li>Every order tells a story&mdash;from engagement rings to anniversary pieces</li><li>Work ranges from straightforward modifications to complex custom designs</li><li>You'll be part of a two-person Coordinator team within our Production Office, so collaboration and shared responsibility are key</li><li>Direct impact on customer satisfaction and experience</li></ul>What You'll DoOrder Management &amp; Vendor Coordination:<ul><li>Review special orders entered by sales associates</li><li>Interface with vendors to place orders, clarify specifications, and manage timelines</li><li>Track order progress and follow up to ensure on-time delivery</li><li>Manage turnaround times ranging from 1-12 weeks depending on complexity</li><li>Communicate updates to sales team and production management</li></ul>Quality Control &amp; Processing:<ul><li>Inspect incoming orders to ensure they meet specifications</li><li>Identify and resolve any quality issues before pieces reach customers</li><li>Process completed orders for sale through our system</li><li>Coordinate with bench jewelers when additional work is needed</li></ul>Administrative &amp; Systems:<ul><li>Maintain accurate records in our system</li><li>Use Microsoft Office Suite (Outlook, Teams, SharePoint) for communication and documentation</li><li>Coordinate with your fellow Custom Orders Coordinator to balance workload</li><li>Assist with seasonal volume fluctuations</li></ul>What We're Looking ForEssential Qualities:<ul><li>Strong attention to detail - accuracy is critical when managing custom orders</li><li>Excellent written and verbal communication - you'll interface with vendors and internal teams daily</li><li>Organizational skills - juggling multiple orders with different timelines</li><li>Problem-solving ability - issues will arise, and we need someone who can think through solutions</li><li>Proficiency with Microsoft Office (Outlook, Teams, SharePoint)</li></ul>Valuable Experience (Not Required):<ul><li>Previous experience managing vendor communications or special orders</li><li>Background in jewelry retail, manufacturing, or custom production</li><li>Familiarity with quality control processes</li><li>Experience with ERP or inventory management systems</li></ul>What's Not Required:<ul><li>Prior experience with the Adaptive Jewelry system (we'll train you)</li><li>Formal jewelry education (though a plus if you have it)</li></ul>Total Compensation &amp; BenefitsBase Compensation:<ul><li>Hourly Rate: $18.00 - $21.00/hour ($37,440 - $43,680 annually)</li><li>Paid based on experience and skills</li><li>Performance-based bonus opportunities</li></ul>Outstanding Benefits Package:<ul><li>Health Insurance: We pay 75% of premiums for medical, dental, and vision coverage&mdash;whether you choose individual or family coverage Value for family coverage: $13,500-$18,000/year</li><li>Retirement: 3% Safe Harbor 401(k) contribution&mdash;that's guaranteed money from us, no employee contribution required Value: $1,123-$1,310/year</li><li>Paid Time Off: Generous PTO policy</li><li>Employee Discounts: Significant savings on jewelry purchases</li></ul>Total Compensation Package: $52,063 - $62,990+ annuallyOur benefits package is designed to provide real financial security and peace of mind, especially for families. The combination of guaranteed retirement contributions and employer-paid health coverage creates genuine stability.Work Environment &amp; Schedule<ul><li>Location: Knoxville store</li><li>Schedule: Full-time (specifics to be discussed)</li><li>Team: Reports to Production Assistant Manager, works alongside one other Custom Orders Coordinator</li><li>Environment: Professional office setting within our production area</li></ul>Why Markman's?Family-Owned Stability: We're a well-established, family-owned business with deep roots in the community. When you join us, you're not just another employee number&mdash;you're part of a team that values longevity, quality, and personal growth.Growth &amp; Development:<ul><li>Training on our systems and processes</li><li>Opportunity to learn about fine jewelry, gemstones, and custom design</li><li>Career advancement as our business grows</li></ul>Meaningful Work: You'll play a key role in creating pieces that mark life's most important moments. From engagement rings to family heirlooms, your work helps customers celebrate what matters most.How to ApplyIf you're detail-oriented, organized, and excited about being part of a custom jewelry production team, we'd love to hear from you!To apply, please submit:<ul><li>Your resume</li><li>A brief cover letter explaining why you're interested in this role and what relevant experience you bring</li></ul>We're looking to fill this position soon, so don't wait to apply!Markman's Diamonds is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: $18.00 - $21.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Relocation assistance</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Knoxville, TN 37919 (Required)</li></ul>Work Location: In person

Custom Orders Coordinator

A leading Retail Beverage Company

leading retail chain in the UAE specializing in the sale of premium and popular alcoholic beverages. We are seeking a dynamic, sales-driven, and highly customer-focused Customer Service Sales Coordinator to join our team across our retail shop network. The ideal candidate has a passion for sales, exceptional service skills, and a commitment to responsible alcohol sales practices.<ul><li>Position :Customer Service coordinator</li><li>Location :Ajman, United Arab Emirates (UAE)</li><li>Salary: AED 3,000 per month (Fixed)</li><li>Candidates :Female</li><li>Industry :Alcohol Retail</li></ul>Key Responsibilities<ul><li>Product Expertise: Maintain an in-depth and up-to-date knowledge of our entire product portfolio, including fine wines, spirits, beers, and related accessories, to effectively educate customers and recommend appropriate products.</li><li>Promotional Execution: Actively promote new arrivals, special offers, and seasonal products, and drive customer interest.</li><li>Handling Inquiries: Serve as the primary point of contact for customer queries, orders, and special requests (e.g., bulk orders, specific product sourcing), ensuring timely and accurate resolution.</li><li>Outbound Calling: Initiate outbound calls to prospective and existing customers using provided databases to promote products and services.</li><li>Sales &amp; Lead Generation: Present, promote, and sell products using solid arguments to existing and prospective customers</li><li>Customer Relationship Management: Foster and maintain positive business and customer relationships, addressing inquiries and resolving complaints in a professional manner.</li><li>Communication: Excellent interpersonal, verbal, and listening skills with the ability to communicate clearly and build rapport with diverse customers.</li></ul>Job Types: Full-time, PermanentPay: AED2,800.00 - AED3,000.00 per month

CUSTOMER SERVICE CUM SALES COORDINATOR

LAWAZEM

<div>As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Respond to customer inquiries via phone, email, and live chat promptly and professionally.</li>
<li>Assist customers with understanding our products and services, resolving any issues they may encounter.</li>
<li>Document customer interactions and feedback to improve service processes.</li>
<li>Collaborate with other departments to resolve customer issues efficiently.</li>
<li>Track and monitor customer feedback to identify trends and opportunities for improvement.</li>
<li>Maintain a positive and professional demeanor while managing challenging customer situations.</li>
<li>Contribute to the development of customer service policies and procedures.</li>
</ul>Requirements<ul>
<li>Minimum of 2 years of experience in customer service or support roles.</li>
<li>Strong communication skills in both Arabic and English.</li>
<li>Exceptional listening and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Proficient in using customer service software and CRM systems.</li>
<li>Flexibility to work during varying shifts to accommodate customer needs.</li></ul></div>

Clark's Professional Car Care

Customer Experience Coordinator / Parts Specialist Clark&rsquo;s Professional Car Care &ndash; Pascagoula, MS Pay: $14.00 &ndash; $20.00 per hour Job Type: Full-time Work Location: In personClark&rsquo;s Professional Car Care is looking for a friendly, organized, and detail-oriented Customer Experience Coordinator / Parts Specialist to be a key support role for both our customers and our service advisors. This position blends front counter hospitality with behind-the-scenes parts coordination to keep our shop running efficiently and accurately.What You&rsquo;ll DoCustomer Experience &amp; Front Counter Support<ul><li>Answer phones and greet customers with a positive, professional attitude</li><li>Help create a clean, welcoming waiting area</li><li>Assist with front counter coverage</li><li>Manage phone calls professionally and route them appropriately</li><li>Provide basic customer service assistance (without diagnosing or quoting repairs)</li></ul>Parts Specialist &amp; Advisor Support<ul><li>Assist service advisors with parts sourcing, pricing verification, and availability</li><li>Coordinate parts ordering, logistics, and inventory organization</li><li>Communicate parts delays or availability issues clearly to the team</li><li>Support workflow efficiency by handling parts-related administrative tasks</li><li>Manage warranty returns, vendor warranty claims, and core returns</li><li>Help protect margins through accuracy and organization</li></ul>Must-Haves<ul><li>Friendly, outgoing personality with a positive attitude</li><li>Strong communication and organization skills</li><li>Ability to multitask and support a fast-paced environment</li><li>Dependable, team-focused, and detail-oriented</li><li>Enjoys working with both customers and teammates</li></ul>Preferred Experience<ul><li>1+ year of customer service experience</li><li>Automotive or parts experience strongly recommended</li></ul>Benefits<ul><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Join a team that truly puts Customer Service Above All Else&mdash;while also valuing efficiency, accuracy, and teamwork behind the scenes.Job Type: Full-timePay: $14.00 - $20.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Experience Coordinator / Parts Specialist

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10000 customer solutions coordinator jobs NEAR_ME

Customer Care Coordinator

Customer Care Coordinator (KSA)

IT Service Delivery and Customer Service Coordiantor

Custom Orders Coordinator

CUSTOMER SERVICE CUM SALES COORDINATOR

Customer Care Coordinator

Customer Experience Coordinator / Parts Specialist