customer solutions coordinator

Anderselite

My clients are looking to appoint a Customer Care Coordinator on a permanent basis. My clients are a regional housebuilder with an excellent reputation in the market Principal accountabilities of the Customer Care Coordinator role include: - Ensure all calls received into the department are managed appropriately and issues are logged. - Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. - Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel. - Maintain the relevant Customer Care log/monitor. - Check invoices and forward for payment. - Liaise with the Buying department to order materials as and when required. - Ensure defects are reported to sub-contractors on a regular basis. - Arrange completion of end of defect works for Housing Associations. - Liaise with Site Teams to ensure remedial works are completed within timescales. - Liaise with Sales Teams to ensure customer queries are answered. - Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects. Experience, Qualifications and Skills - Experience of working as an Administrator in a fast paced environment. - Experience of working within the construction or house building sector is desirable. - Qualifications and Training - GCSE Maths and English - Grade 4+ (or equivalent) - Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people - Ability to liaise with internal and external personnel - Good administration skills with the ability to coordinate numerous issues during the working day - Able to work to deadlines in a fast paced environment - Ability to work on own initiative - Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) - Committed to diversity and inclusion - Willing to be flexible in respect to day to day duties and hours worked - Ability to travel to all development sites, including the divisional office Package details - Competitive salary - Competitive bonus scheme - 25 days holiday, plus bank holidays - Contributory pension scheme - Life assurance For more information on this role please contact Paul Wilkinson on the number supplied or via email on (url removed)

Customer Care Coordinator

EMFI Group Qatar

EMFI Qatar Group is looking for a Customer Relationship and Communication Coordinator (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>05 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Officer with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo; s Customer Relationship Management</li><li>System {CRMS) based on a Microsoft dynamics platform. This will include monitoring Of performance against defined SlA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and Government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the coordinator for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SlA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the senior Management team</li><li>Preparation and updating Project Affairs&rsquo; Customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication CoordinatorJob Types: Full-time, Permanent, ContractPay: QAR11,000.00 - QAR15,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Coordinator

symplr

<div>Overview:
<div>
The Advocacy Program Coordinator supports symplr&rsquo;s customer advocacy initiatives by coordinating reference activities, managing the community platform, and operationalizing Voice of Customer (VoC) insights. Ensures timely fulfillment of reference requests, proactive identification of advocates, and accurate reporting to drive engagement and loyalty.
</div>Duties &amp; Responsibilities:
<ul><li>Process and fulfill reference requests from Sales and Customer Success teams, ensuring timely and accurate matching of advocates</li><li>
Proactively identify and solicit potential advocacy candidates using data from multiple systems (CRM, VoC tools, community platform) for testimonials, case studies, and participation in symplr events</li><li>
Administer and maintain the customer community platform, including onboarding advocates, moderating discussions, and tracking participation</li><li>
Summarize and report on VoC engagement and sentiment analytics; provide actionable insights to Advocacy Program Manager and CX leadership</li><li>
Manage incentive programs for advocates, including tracking, fulfillment, and compliance</li><li>
Produce operational reports on advocacy activities, reference utilization, and program performance</li><li>
Collaborate with Marketing and Customer Support teams to support campaigns, events, and content creation</li><li>
Partner with RFP &amp; Growth (presales) teams to provide references, quotes, etc. to be included in RFP responses</li></ul>
Skills Required:
<ul><li>High school diploma or equivalent, Bachelor&rsquo;s degree preferred</li><li>
At least one year experience in customer marketing, advocacy, or Customer Support operations; experience working across multiple systems (CRM, VoC, community platforms)</li><li>
Strong organizational skills and attention to detail; ability to manage multiple requests and deadlines</li><li>
Familiarity with community platforms and VoC programs; analytical mindset for reporting and insights</li><li>
Ability to work autonomously and influence without authority</li><li>
Experience with CRM (Salesforce), VoC tools, advocacy/community platform (e.g., Influitive), Excel/BI tools</li></ul>
Min: USD $75,000.00/Yr. Max: USD $95,000.00/Yr.</div>

Customer Success | Advocacy Program Coordinator

Language Matters

A Norwegian speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Client Service Coordinator will be in the front line of maintaining and developing the Norwegian clienteles by advising the company's products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills.Your responsibilities will include:<ul> <li>Collecting all relevant information from clients to set up new accounts</li><li>Build relationships with clients within the banking sector and assist with administrative duties</li><li>Collaborate with the Nordic Sales team and the investment advisor to manage the daily workload</li><li>Ensuring all clients' reports are accurate and are being dealt with effectively and in a timely manner</li></ul> About you:The successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm (there is no hybrid scheme with working from home option). A generous benefits package is offered! They do offer visa sponsorship and a relocation package.Profile:<ul> <li>Required to be fluent in Norwegian and English, both written and spoken</li><li>Experience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable</li><li>Degree within finance, banking or economics</li><li>Demonstrable problem-solving skills and a strong customer focus</li><li>Excellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism</li></ul> To apply, please send your CV in English and in Word format to Marie-Anne.languagematters is acting as an employment agency in relation to this vacancy.

Norwegian speaking Client Service Coordinator Finance

A Dutch speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your expertise in delivering an excellent level of customer and administrative support. As a Client Service Coordinator will be in the front line of maintaining and developing the Dutch clienteles by advising the company's products in order to meet the clients demands. Due to the level of training involved, you will have the opportunity to progress your career within the company and learn new skills.Your responsibilities will include:<ul> <li>Collecting all relevant information from clients to set up new accounts</li><li>Build relationships with clients within the banking sector and assist with administrative duties</li><li>Collaborate with the Netherlands' Sales team and the investment advisor to manage the daily workload</li><li>Ensuring all clients' reports are accurate and are being dealt with effectively and in a timely manner</li></ul> About you:The successful candidate must be detail-oriented and possess strong analytical, communication, and organisational skills, be productive and driven to provide the highest level of client services. This is a junior role which will give you the opportunity to build your career path within the financial service and engaging in a positive and encouraging work environment where hard work will be rewarded. You will be working from the office in Canary Wharf, East London, Monday-Friday, 9am-6pm. A generous benefits package is offered! They do offer visa sponsorship and a relocation package.Profile:<ul> <li>Required to be fluent in Dutch and English, both written and spoken</li><li>Experience as a Client Service, Customer Service Advisor, Client Support, Client Service Associate within the financial or banking sector is desirable</li><li>Degree within finance, banking or economics is desirable</li><li>Demonstrable problem-solving skills and a strong customer focus</li><li>Excellent communicator, comfortable dealing with high level executives with the ability to always maintain a high level of professionalism</li></ul> To apply, please send your CV in English and in Word format to Marie-Anne.languagematters is acting as an employment agency in relation to this vacancy.

Dutch speaking Junior Client Service Coordinator Finance

Ocean Network Express

<div>Looking for an exhilarating adventure in the shipping industry? Look no further than Ocean Network Express! We are seeking talented individuals who are passionate about joining our dynamic team and shaping the future of global trade.
JOB PURPOSE 
To be part of our dynamic and passionate world, we are seeking experienced Customer Care Agents for our Export department. We are seeking someone with a proven track record of working in the freight and logistics industry (or similar type industries). This role will see you coordinating end-to-end processes relating to export, dealing with international agents for bookings, directly liaising with clients and compiling documentation. You will have exceptional communication skills, have a high focus on customer service and work well in a team environment.
<h2 class="jobSectionHeader">PRIMARY JOB RESPONSIBILITIES</h2>
<ul><li>A Customer Service Export employee manages all export bookings for a specific trade and/or a specific range of customers</li></ul>
<ul><li>Providing correct booking confirmations to customers.</li></ul>
- Monitoring bookings and amend them whenever required (de/increase equipment, amend equipment types, rolling bookings to next/other vessels, amendments of reefer settings etc.) keeping all relevant internal- and external parties informed.
<ul><li>Keeping customers well informed of any issues with bookings.</li></ul>
<ul><li>Properly monitoring all additional costs against individual bookings and making sure they are recovered.</li></ul>
<ul><li>Investigating / correcting export dispute invoices.</li></ul>
<ul><li>Corresponding with world-wide offices to track shipments.</li></ul>
<ul><li>Checking availability of equipment, transport options and vessel space prior to accepting new bookings.</li></ul>
<ul><li>Entering bookings in the operational system in line with procedures, arranging pre-carriage with transport departments, and internally coordinating IMO / OOG requests / acceptance, stuffing of containers.</li></ul>
<ul><li>Entering bills of lading in the operational system and preparing invoices.</li></ul>
<ul><li>Solving queries, reporting to responsible persons.</li></ul>
REQUIRED SKILLS AND COMPETENCIES
The ideal candidate should have:
<ul><li>Bachelor&rsquo;s degree</li></ul>
<ul><li>An excellent command of the English language, both verbal and written.</li></ul>
<ul><li>Experience in a liner shipping or freight forwarding company.</li></ul>
<ul><li>Experience in export customs procedures in liner shipping is a plus.</li></ul>
<ul><li>Being customer and service oriented, having attention to details</li></ul>
<ul><li>Good team player</li></ul>
<ul><li>Open for changes and improvement</li></ul></div>

Customer Service Export Coordinator

TJ Maxx

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description:Opportunity: Grow Your CareerResponsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.<ul><li>Creates a positive internal and external customer experience</li><li>Promotes a culture of honesty and integrity; maintains confidentiality</li><li>Takes an active role in training and mentoring Associates on front end principles</li><li>Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs</li><li>Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates</li><li>Addresses customer concerns and issues promptly, ensuring a positive customer experience</li><li>Ensures Associates execute tasks and activities according to store plan; prioritizes as needed</li><li>Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates</li><li>Provides and accepts recognition and constructive feedback</li><li>Partners with Management on Associate training needs to increase effectiveness</li><li>Ensures adherence to all labor laws, policies, and procedures</li><li>Promotes credit and loyalty programs</li><li>Supports and participates in store shrink reduction goals and programs</li><li>Promotes safety awareness and maintains a safe environment</li><li>Other duties as assigned</li></ul>Who We're Looking For: You.<ul><li>Available to work flexible schedule, including nights and weekends</li><li>Strong understanding of merchandising techniques</li><li>Capable of multi-tasking</li><li>Strong communication and organizational skills with attention to detail</li><li>Able to respond appropriately to changes in direction or unexpected situations</li><li>Team player, working effectively with peers and supervisors</li><li>Able to train others</li><li>1 year retail and 6 months of leadership experience</li></ul> Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address:3301 N US 31 SouthLocation:USA TJ Maxx Store 0077 Traverse City MIThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Retail Customer Experience Coordinator

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