customer solutions coordinator

Comfort Experts AC

Customer Care CoordinatorComfort Experts | Sarasota &amp; Manatee County, FLWho We AreComfort Experts is a locally owned, home services company built on integrity, relentless service, and professional mastery. Serving homeowners across Sarasota and Manatee counties, we're known for elite HVAC service, transparent pricing, and treating customers like family.We're not just another home services company. We're building something different&mdash;a team of skilled professionals and tradespeople who take pride in the craft, show up with urgency, and deliver solutions that last.If you're tired of working for companies that cut corners, undervalue techs, and chase volume over quality&mdash;keep reading.The RoleAs a Customer Care Coordinator, you're the voice and heart of Comfort Experts. You're the first person customers talk to when they need help, and often the last voice they hear after we've solved their problem. You'll schedule service calls, coordinate technician dispatches, handle customer inquiries, resolve concerns, and ensure every interaction reflects our core values.This isn't a call center job. This is a relationship-building, problem-solving, customer-championing role where your empathy, organization, and communication skills directly impact customer satisfaction and company growth.You'll work closely with technicians, sales pros, and leadership to deliver seamless service experiences that turn one-time customers into lifelong fans.Location: Office-based in Sarasota/Manatee County (remote/hybrid options may be available for the right candidate)What You'll DoCustomer Communication &amp; Scheduling<ul><li>Answer inbound calls, emails, and texts from customers with warmth, professionalism, and urgency</li><li>Schedule service appointments, maintenance visits, and consultations efficiently</li><li>Dispatch technicians based on location, availability, specialty, and customer priority</li><li>Provide accurate service timeframes and keep customers informed of any changes</li><li>Confirm appointments and send reminders via phone, email, and text</li></ul>Problem Resolution &amp; Support<ul><li>Listen deeply to customer concerns and resolve issues with empathy and speed</li><li>Handle service complaints with grace, ownership, and a solutions-first mindset</li><li>Coordinate with technicians and management to address complex customer situations</li><li>Follow up on open service requests to ensure complete customer satisfaction</li><li>Turn frustrated customers into raving fans through exceptional care</li></ul>Administrative &amp; Operational Support<ul><li>Maintain accurate customer records in ThermoGrid (or CRM system)</li><li>Process service requests, work orders, invoices, and payments</li><li>Track service history, warranties, maintenance agreements, and follow-up tasks</li><li>Generate reports on call volume, response times, customer feedback, and service trends</li><li>Support billing and collections processes as needed</li></ul>Customer Retention &amp; Growth<ul><li>Identify opportunities to upsell maintenance agreements, service plans, and additional services</li><li>Ask for reviews, referrals, and testimonials from satisfied customers</li><li>Support marketing campaigns by reaching out to past customers for seasonal promotions</li><li>Build long-term relationships that drive repeat business and referrals</li><li>Represent Comfort Experts with integrity and pride in every interaction</li></ul>Team Collaboration<ul><li>Communicate daily with technicians to optimize schedules and resolve routing challenges</li><li>Partner with sales team to coordinate consultations and follow up on proposals</li><li>Work with leadership to improve processes, systems, and customer experience</li><li>Contribute to a positive, supportive, high-performance team culture</li></ul>Continuous Improvement<ul><li>Stay current on professional skills and participate in development plans.</li><li>Pursue ongoing training, certifications, and general professional development</li><li>Identify upsell opportunities (maintenance agreements, IAQ products, system upgrades) without being pushy</li><li>Contribute to team meetings with insights, ideas, and solutions</li></ul>What You BringExperience &amp; Skills:<ul><li>1-3+ years customer service experience (home services, healthcare, hospitality, or service industries preferred)</li><li>Exceptional phone and written communication skills&mdash;warm, clear, and professional</li><li>Strong organizational skills and ability to manage multiple priorities simultaneously</li><li>Problem-solving mindset with a calm, solutions-focused approach under pressure</li><li>Tech-savvy with experience using CRM systems, scheduling software, or FSM platforms (ThermoGrid experience a major plus)</li><li>Reliable, punctual, and accountable&mdash;you show up and follow through</li></ul>Requirements:<ul><li>High school diploma or equivalent (associate's or bachelor's degree a plus)</li><li>Proficiency in Microsoft Office, Google Workspace, or similar tools</li><li>Ability to work full-time during business hours (Monday-Friday, with occasional Saturday availability)</li><li>Professional demeanor and positive attitude&mdash;you're the face of our brand</li><li>Clean background check</li></ul>Bonus Points:<ul><li>Experience in residential HVAC, plumbing, electrical, or home services</li><li>Familiarity with ThermoGrid, Housecall Pro or ServiceTitan a plus.</li><li>Experience with appointment scheduling, dispatch coordination, or call center operations</li><li>Knowledge of Sarasota/Manatee County area</li></ul>Who Thrives Here:<ul><li>Problem solvers who take pride in getting it right the first time</li><li>Customer-focused techs who communicate clearly and treat homeowners with respect</li><li>Self-starters who take ownership and don't need constant supervision</li><li>Team players who share knowledge and support their crew</li><li>Lifelong learners who stay sharp on new technology and best practices</li><li>Integrity-driven professionals who do what's right, even when no one's watching</li><li>Community-minded individuals who take pride in serving where they live</li></ul>Pay: $18.00 - $25.00 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Customer Care Coordinator

National Apartment Association (Naahq)

<div>
 
 Description
 
 
 
 The Customer Success Coordinator will work to develop relationships and trust with our members by providing top-of-the-line support via phone, email, and ticket system. This position is designed to collaborate with Customer Success with both proactive outreach and presently needed items. By delivering support of excellence, the Customer Success Coordinator aides NAA in continuing to be the industry standard.
 
 
 A typical day in this role is one that is both detail-focused, but also relationship focused. You will be managing several modes of communication with our members and providing aid to people who need guidance. You will be working closely with your Customer Success team to innovate and find solutions to everyday member-needs.
 
 
 
 Principal Accountabilities
 
 
 
 <ul>
 <li>
 Answering and addressing members needs via phone calls, emails, and tickets in a timely manner.
 </li>
 <li>
 Working to uphold and grow NAA&rsquo;s member satisfaction through relationship building and a high level of dedication.
 </li>
 <li>
 Being a subject matter expert for all products NAAS has or will have with a focus on Click &amp; Lease.
 </li>
 <li>
 Collaborating with other departments to provide aid in member-related escalations.
 </li>
 <li>
 Keeping detailed logs and accurate data of all accounts.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High School or Equivalent Certificate
 </li>
 <li>
 Excellent written and oral communication skills.
 </li>
 <li>
 Ability to remain organized and efficient while balancing multiple responsibilities.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 General Understanding of platforms used at NAA: Salesforce, ClickUp, and Microsoft especially
 </li>
 <li>
 Experience in Customer Support
 </li>
 <li>
 Experience in a call center environment
 
 
 </li>
 </ul>
 
 Travel Requirements:
 
 
 Little to no travel is required
 
 
 of
 
 
 this position
 
 
 
 
 About NAA
 
 
 
 The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 141 state, local and global affiliates, NAA encompasses more than 95,000 members representing over 12.5 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. To learn more, visit https://naahq.org.
 
 
 
 Benefits Overview
 
 
 
 <ul>
 <li>
 Flexible Hybrid schedule (2 days in office)
 </li>
 <li>
 Competitive pay
 </li>
 <li>
 Growth focused, &lsquo;people first&rsquo; company culture
 </li>
 <li>
 Generous PTO and sick leave
 </li>
 <li>
 Health, vision, dental and more including newly added infertility coverage!
 </li>
 <li>
 11 NAA holidays + 1 floating holiday of your choice!
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.
 
 
 
 Work Environment
 
 
 
 Work is regularly performed in a professional office environment and routinely uses standard office equipment.
</div>

Customer Success Coordinator

Pelican Products, Inc.

We're Hiring: Customer Service Custom Coordinator
 Location: Ontario, CA
 Company: Pelican Products
 
Who We Are
 At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.
 
With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.
 
At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.
 
What You'll Do: 
The Customer Service Custom Coordinator – Custom Orders provides high-quality customer service and builds strong relationships with Pelican’s Concierge Customer network. This role supports business operations by managing customer orders from inquiry through shipment, including quotations, order entry, and coordination of custom requests.
 <ul>
<li>Responds to customer inquiries regarding products, pricing, order status, and custom requests, ensuring timely and accurate communication.</li>
<li>Prepares quotations, confirms lead times, and enters orders in SAP with a high level of accuracy.</li>
<li>Monitors order progress and proactively communicates updates, delays, or changes to customers and internal stakeholders.</li>
<li>Coordinates custom order requirements, including specifications and drawings, ensuring customer needs are accurately captured and configured.</li>
<li>Reviews order backlog and inventory availability; communicates constraints and recommends alternatives when needed.</li>
<li>Provides product information and guidance to support customer selection and satisfaction.</li>
<li>Investigates and resolves customer issues by coordinating with internal partners and following through to closure.</li>
<li>Maintains accurate records in systems (e.g., SAP, CRM, NCRs) in compliance with company policies.</li>
<li>Performs additional duties as assigned.</li>
</ul>
What We’re Looking For: 
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2–4 years of experience in customer service, order management, or a similar operational environment.</li>
<li>Ability to read and interpret engineering drawings.</li>
<li>Strong communication skills (written and verbal) with a focus on customer support.</li>
<li>Highly detail-oriented with strong organizational and follow-up skills.</li>
<li>Proficient in Microsoft Office (Word, Excel) and SAP or similar ERP systems.</li>
<li>Experience with Salesforce or similar CRM systems preferred.</li>
</ul>
What’s In It For You: 
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
 <ul>
<li>Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities</li>
<li>401k plan – with immediate match</li>
<li>Great Benefits – several options including Pet insurance for our animal lovers.</li>
<li>Health Savings Account Contribution</li>
<li>Wellness Discount Program</li>
<li>Global Mental Wellness Program</li>
<li>Quarterly Employee Celebration Days</li>
<li>Peer to Peer Recognition Program</li>
<li>Service Recognition Program</li>
<li>Exceptional Employee Satisfaction Scores</li>
<li>Amazing employee discount program on Pelican Products, Pelican branded apparel and gear</li>
<li>Employee referral program – get paid to work with your trusted network.</li>
<li>Established reputable brand offering premium products – you’ll be proud to represent Pelican!</li>
<li>And more…</li>
</ul>
What you may be doing: 
<ul>
<li>While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).</li>
<li>While performing the duties of this job, the employee will be frequently required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).</li>
<li>Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.</li>
</ul>
Compensation & Benefits: 
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
 
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Customer Service Custom Coordinator

SCA Appraisal Company

SCA Claim Services is a claims management firm that has been a leading provider to the insurance industry for more than four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle or property owner's experience is paramount and deserves all possible attention and care. Through successful interactions our insurance customers will continue to rely on us above our competitors.Job DescriptionOur Regional Coordinator will work in the Burbank office. You will work with the country&rsquo;s largest family-owned vehicle damage appraisal businesses by helping them control the open assignments across the county by working via computer and phone with your regional set of damage appraisers. All training is provided and there is no cold calling involved. All outgoing calls and emails will be surrounding a specific pre-established assignment. In turn, you will use your proven listening and analytical abilities to build trust and rapport with the business owner in order to provide direction of proper process, answers to their questions and solutions for their needs. You will be trained on the usage of our in-house Claim Management System as well as the various aspects of the vehicle damage process and lingo. While some Over Time is granted during specific seasons of the year, there are no late evening or weekend hours.Job Duties:&middot; Monitor open inventory of assignments assigned within your network of vehicle damage appraisers&middot; Ensure each assignment is properly progressing through completion of damage estimate process in order to meet the client&rsquo;s status quality and timeliness expectations&middot; When needed, assist your network of appraisers in providing assignment status&middot; When needed, assist appraisers in securing appointments through communication with customers, body shops, tow yards, clients, etc&middot; When needed, act to coordinate with the client, appraiser, vehicle owner, and body shop to move the claim files forward towards resolution and meet cycle time requirementsQualifications:&middot; Minimum 2 years&rsquo; customer service experience required&middot; High School Diploma or equivalent&middot; Ability to work on-site/hybrid at our headquarters in the Burbank, CA area&middot; Must maintain confidentiality at all times&middot; Work well under pressure and meet timelines&middot; Excellent communication - verbal, written, listening &ndash; skills&middot; Must be able to learn how to utilize custom designed CRM system in order to perform job duties&middot; Proactive mindset to identify open assignment issues and communicate resolutions with clients&middot; Highly motivated and goal-oriented using a queue-driven task list&middot; Build relationships with appraisers in assigned region&middot; Ability to take direction well while also demonstrating proactive behavior&middot; Must display a strong work ethic and honesty, and adhere and uphold Company&rsquo;s core values, guidelines, policies and procedures&middot; Works well in team environment but also possesses a proven ability to work independently&middot; Strong attention to detail&middot; Bilingual English/Spanish, a plusJob Type: Full-timePay: $19.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Claims Coordinator - Customer Care Specialist

Valentino

<div>
 
 WHY WORK FOR VALENTINO
 
 
 
 Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.
 
 
 
 What We Believe In
 
 
 
 Here at Valentino, we act as a Unique Community &amp; Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.
 
 
 
 Valentino offers a hybrid working schedule with three days in office, and two days remote. This role is a full-time permanent position based in our New York Office.
 
 
 
 
 Who Are We Looking For
 
 
 
 The Logistics &amp; Customer Service Coordinator manages the Customer Data and orders within the ERP system for the Wholesale division, reporting, and warehouse activities monitoring.
 
 
 All tasks which require accuracy of this data fall within the scope of support and responsibility of the CS and Logistics Coordinator. This position ensures smooth flow of sold inventory.
 
 
 
 Duties and responsibilities:
 
 
 
 <ul>
 <li>
 Run shipping reports and track delivery flow weekly.
 </li>
 <li>
 Ensure all order data is accurate for smooth billing and shipping purposes.
 </li>
 <li>
 Keep Customer Master Data updated and aligned with WHL Routing Guides.
 </li>
 <li>
 Manage sales orders propagation to production, in coordination with US Sales team for every sales campaign (8 times per year).
 </li>
 <li>
 Manage EDI process for wholesale sales orders: creation and sending of UPCs and review transmitted orders to ensure accuracy.
 </li>
 <li>
 Create and track all Return Authorizations for Wholesale accounts.
 </li>
 <li>
 Action monthly End-of-Season Return Authorization close out activities.
 </li>
 <li>
 Manage rejected RA items in coordination with warehouse and sales team.
 </li>
 <li>
 Liase with HQ CS to ensure cancelations and any sales order adjustments they require are actioned and with accuracy.
 </li>
 <li>
 Will engage directly with wholesale customers on key customer service action items: shipment issues, damages, EDI.
 </li>
 <li>
 Control the activities of the warehouses, to give them (if necessary) the correct priorities.
 </li>
 <li>
 Internal transfers between different warehouse locations.
 </li>
 <li>
 Release of the RTL shipments to the warehouse and monitor the goods ships on time.
 </li>
 <li>
 International shipments for the RTL channel.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Advance skills in Microsoft Excel
 </li>
 <li>
 Base knowledge of ERP uses for CS responsibilities, ideally SAP specifically
 </li>
 <li>
 Detail oriented with strong administrative skills
 </li>
 <li>
 Efficient with data entry while maintaining data accuracy
 </li>
 <li>
 Fast learner and diligence with system management
 </li>
 <li>
 Strong relationship management and interpersonal skills
 </li>
 <li>
 1 &ndash; 3 years&rsquo; experience in SAP, fashion Customer Service, Logistics, ERP is preferred
 
 
 </li>
 </ul>
 
 Hourly Rate: $25-$27 per hour (based on experience)
 
 
 
 
 How We Are
 
 
 
 The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
</div>

Logistics & Customer Service Coordinator

Pall

<div>Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?
At Pall Corporation, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we are united by a shared commitment to innovate for tangible impact.
You&rsquo;ll thrive in a culture of belonging where your unique perspective matters. And by harnessing the Danaher Business System (DBS), you will help turn ideas into impact&mdash;innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation helps customers solve their toughest challenges across a wide range of applications that advance health, safety, and environmentally responsible technologies. From protecting critical assets to improving product quality and minimizing emissions and waste, Pall plays a vital role in some of the world&rsquo;s most demanding environments.
The Client Finance Relations Coordinator is a customer-facing, site-based role responsible for serving as the key interface between Pall&rsquo;s internal teams and customer finance, procurement, and operational stakeholders across major oil &amp; gas and petrochemical sites in Saudi Arabia, primarily Aramco and SABIC.
The primary focus of this role is to support payment follow-up and expediting activities, strengthen customer relationships, facilitate coordination between internal and external stakeholders, and provide on-site support that helps enable smooth service execution while identifying potential business opportunities.
This position reports to the KSA Field Service Manager, is part of the Services organization, and will be based in Saudi Arabia as an on-site field role.<h2 class="jobSectionHeader">
In this role, you will have the opportunity to:</h2><h3 class="jobSectionHeader">
Lead Payment Follow-Up and Customer Finance Coordination (60%)</h3><ul><li>
Drive follow-up and expediting of pending payments with key customers, mainly Aramco and SABIC.</li><li>
Build and maintain effective working relationships with customer finance, procurement, and commercial representatives.</li><li>
Understand customer payment cycles, approval routes, and internal processes to help accelerate collections.</li><li>
Coordinate closely with Pall Customer Service, Service, and Project teams to ensure invoices, supporting documentation, and customer requirements are completed accurately and on time.</li><li>
Provide timely updates to internal stakeholders regarding payment status, risks, required actions, and escalation points.</li><li>
Organize and support customer meetings, follow-ups, and escalation discussions related to outstanding payments and commercial coordination.</li></ul><h3 class="jobSectionHeader">
Maintain Strong On-Site Customer Engagement (15%)</h3><ul><li>
Represent Pall professionally at customer sites and maintain a high standard of communication and relationship management.</li><li>
Travel regularly to Aramco and SABIC sites, typically 3&ndash;4 days per week.</li><li>
Act as a trusted day-to-day point of contact between Pall and customer stakeholders on finance- and service-related matters.</li></ul><h3 class="jobSectionHeader">
Support Service and Operational Coordination (15%)</h3><ul><li>
Support the execution of service-related activities through coordination between customer site teams, third-party contractors, and Pall personnel.</li><li>
Help facilitate communication around site requirements, service readiness, and work progress.</li><li>
Assist in resolving coordination issues that may impact service delivery, commissioning, start-up, or operational support.</li><li>
Ensure all site activities are aligned with customer safety expectations and applicable site protocols.</li></ul><h3 class="jobSectionHeader">
Identify Commercial Support Opportunities (10%)</h3><ul><li>
Maintain visibility of customer needs and site activity that could lead to future service or commercial opportunities.</li><li>
Share relevant leads and customer insights with the appropriate Pall commercial or service teams.</li><li>
Support broader customer satisfaction through responsiveness, professionalism, and strong follow-through.</li></ul><h2 class="jobSectionHeader">
The essential requirements of the job include:</h2><ul><li>
Diploma or bachelor&rsquo;s degree in Business Administration, Finance, Customer Service, or a relevant technical discipline. A background in Mechanical, Electrical, or Chemical Engineering is an advantage.</li><li>
Minimum of 2 years of experience in a customer-facing coordination, finance follow-up, service support, or commercial support role.</li><li>
Saudi National with strong English communication skills.</li><li>
Experience in payment follow-up, collection coordination, or customer/commercial support with large industrial clients.</li><li>
Familiarity with customer structures and ways of working within major industrial organizations such as Aramco and SABIC.</li><li>
Understanding of site operations, stakeholder management, and field-based customer engagement in industrial environments.</li><li>
Strong interpersonal, communication, follow-up, and coordination skills.</li><li>
Ability to manage multiple stakeholders and work across finance, customer service, operations, and site teams.</li></ul><h2 class="jobSectionHeader">
Travel, Motor Vehicle Record, and Physical/Environment Requirements</h2><ul><li>
Ability to travel up to 70% across customer sites within Saudi Arabia.</li><li>
Valid driver&rsquo;s license with an acceptable driving record.</li><li>
Ability to work in industrial site environments in compliance with customer and company safety standards.</li><li>
Ability to lift, move, or carry equipment up to 40 lb, if required.</li></ul>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Customer Finance Relations Coordinator

Fifth Third Bank

<div><div>Make banking a Fifth Third better&reg; 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.</div><div></div><div>
GENERAL FUNCTION:</div><div>
Work in active partnership with the Customer Solutions Leadership Team to deliver new hire training to new employees to the bank and provide additional training as training needs are identified by department leaders. Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan. Acts as subject matter expert in assigned department, to enhance the competencies of individual employees by designing and conducting training programs that will boost employee&rsquo;s workplace performance in alliance with our core values. Responsible for creating and delivering the curriculum via in-person and virtual training, while also partnering with leadership in employee development and the coordination of writing and delivery of policies and procedures.</div><div></div><div>
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing,</div><div>
managing, monitoring, and reporting risks of all types.</div><div></div><div>
DUTIES &amp; RESPONSIBILITIES:</div><ul><li>
Build, develop, administer, assess, and facilitate department specific new hire training, refresher courses, new initiatives, high risk, procedure and process updates for all employees. Creating consistent execution and a training environment that is tailored to stimulate learning and skill development. Including reporting on effectiveness of education and overall results to Senior Leadership. Coaching to address identified performance concerns or opportunities.</li><li>
Develop a training schedule based on business needs with ability to adapt to changing environment. Deliver training that supports the Customer Solutions teams, and provides customer satisfaction, while actively seeking evidence of audience engagement and comprehension, providing coaching in the moment as necessary. This includes but not limited to, new hire onboarding surveys and skill-set assessments to identify gaps in training, etc.</li><li>
Plays critical role in process improvement initiatives to create and deliver new procedures to Department. Champions in change management exercises with staff and oversee any new training related to new organizational system, process, and policy/procedural changes while meeting SLA.</li><li>
Often acts as interim Supervisor managing the day-to-day workflow of employees</li><li>
Subject matter expert for LOB security role access, will act as point of contact for any access issues or new roles that would be created.</li><li>
Serve as a subject matter expert across the Customer Solutions department for the complete line of products.</li><li>
Solicit feedback and partner with subject matter experts throughout the Bank.</li><li>
Ensures that bank policies and procedures and training documents adhere to change management process for regulatory guidelines and investor standards are followed. Stay current with changes in but not limited to; FDCPA, FactAct, UDAAP, Reg Z, TCPA, FCRA and SCRA guidelines</li><li>
Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.</li></ul><div></div><div>
SUPERVISORY RESPONSIBILITIES: None</div><div></div><div>
KNOWLEDGE &amp; SKILLS REQUIRED:</div><ul><li>
High school diploma or equivalent.</li><li>
Strong facilitation and/or presentation skills</li><li>
Minimum 2 years previous experience in Learning and Development or Education, or Customer service or Collection experience required.</li><li>
Impressive oral, interpersonal, and written communication skills, including editing and proofreading skills</li><li>
Solid understanding and proven application of adult learning principals</li><li>
Ability to translate complex problems and concepts in training</li><li>
Effectively coaches up, down, and across base to intermediate organizational levels</li><li>
Proven leadership experience and aptitude</li><li>
 Must be able to work independently with minimal supervision to achieve goals and meet demanding timelines.</li><li>
Basic mathematical and analytical skills.</li><li>
Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.</li><li>
Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.</li></ul><div></div><div>
WORKING CONDITIONS:</div><ul><li>
Normal office environment with little exposure to dust, extreme temperatures, and the like.</li><li>
Noise level is moderate to high.</li><li>
Repetitive keystroke movements.</li></ul>
Customer Solutions Change Management Coordinator<div></div><div>
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.</div><div></div><div>
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.</div><div></div><div>
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: <div>https://www.53.com/content/fifth-third/en/careers/benefits.html</div> or by consulting with your talent acquisition partner.</div><div></div>
LOCATION - Cincinnati, Ohio 45227<div></div><div>
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.</div><div></div><div>
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div></div><div></div>

Customer Solutions Change Management Coordinator

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