customer solutions coordinator

Penny Mustard Furnishings

<p><b>Job Overview</b><br/>We are seeking an energetic and highly organized Scheduling &amp; Customer Care Coordinator to join our dynamic team. In this vital role, you will serve as the air traffic controller of our delivery operations, and provide exceptional customer support. Your proactive approach and excellent communication skills will ensure smooth office operations, foster positive relationships, and enhance overall client satisfaction. This position offers an exciting opportunity to contribute to a professional environment where efficiency and customer care are prioritized.</p><p><b>Key Responsibilities</b></p><ul><li><b>Strategic Routing:</b> Develop and optimize daily delivery routes to ensure maximum efficiency and timely arrivals.</li><li><b>Customer Communication:</b> Proactively contact customers via phone, email, and text to schedule deliveries, provide arrival windows, and offer status updates.</li><li><b>The &quot;Paperwork Pro&quot;:</b> Manage and audit all delivery-related payments and documentation, ensuring financing contracts and protection plan paperwork are 100% accurate before the truck leaves the dock.</li><li><b>Expectation Management:</b> Act as a point of contact for furniture delays and shipping updates. You&rsquo;ll provide honest, empathetic updates to customers and keep them informed through every step of the back-order process.</li><li><b>Problem Solving:</b> Tackle delivery hurdles in real-time, coordinating between the warehouse, the sales team, and the customer to find quick solutions.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li><b>The &quot;Organization Ace&quot;:</b> You thrive in the details. You&rsquo;re the person who catches a missing signature or a routing conflict before it becomes a problem.</li><li><b>Communication Style:</b> You have a &quot;firm but friendly&quot; phone presence. You can handle difficult conversations regarding delays with grace and professionalism.</li><li><b>Tech Savvy:</b> Ability to quickly learn routing software and manage digital financing portals. Ideally, you'll be able to master our current systems and improve upon those processes.</li><li><b>Resilience:</b> The furniture industry involves logistics and lead times; you need the ability to stay calm under pressure and keep the customer's experience top-of-mind.</li></ul><p><b>Requirements</b></p><ul><li>High school diploma or equivalent (Associate&rsquo;s degree preferred).</li><li>2+ years of experience in scheduling, logistics, or high-level administrative support.</li><li>Experience in the furniture or retail industry is a major plus.</li><li>Strong knowledge of local geography (for routing purposes).</li></ul><p>Join us as a Scheduling &amp; Customer Care Coordinator to be a vital part of our team dedicated to delivering exceptional service while maintaining efficient office operations. Your enthusiasm and expertise will help create a positive experience for every visitor and client you serve!</p><p>Pay: $20.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Scheduling & Customer Care Coordinator

LAWAZEM

<div><p>LAWAZEM is excited to announce an opportunity for a detail-oriented and customer service-oriented professional to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating customer service activities and ensuring that our customers receive the highest level of service possible. You will act as a liaison between customers and various departments, helping to resolve issues and enhance customer satisfaction.</p>
Responsibilities:<ul>
<li>Coordinate daily customer service operations, ensuring efficient processes and high levels of customer satisfaction.</li>
<li>Manage incoming customer inquiries through various channels, including phone, email, and chat.</li>
<li>Assist in resolving customer issues and complaints in a timely and effective manner.</li>
<li>Collaborate with sales, logistics, and product teams to address customer needs and ensure successful order fulfillment.</li>
<li>Document customer interactions, feedback, and resolutions in the CRM system.</li>
<li>Prepare and analyze reports related to customer service operations and performance metrics.</li>
<li>Identify trends in customer feedback and collaborate with the team to implement improvements.</li>
<li>Train and mentor new customer service team members as needed.</li>
<li>Stay updated on product knowledge and industry trends to better assist customers.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>Previous experience in a customer service or coordination role.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to handle customer inquiries and issues with empathy and professionalism.</li>
<li>Proficiency in Microsoft Office Suite and CRM systems.</li>
<li>Ability to work independently and collaboratively in a remote environment.</li>
<li>Fluency in Arabic and English.</li></ul></div>

Customer Service Coordinator

Allure Labs

<p><b>Company Overview: </b>DermaQuest, a leading professional skincare brand committed to delivering high-quality, innovative skincare solutions to medical practices, Med Spas, Day Spas and Skincare Professionals. As we embark on a phase of national expansion supported by advanced CRM and marketing technologies, including HubSpot implementation, we are looking for a dedicated talent to enhance our go-to-market strategies and operational efficiency.</p><p><b>Position Summary:</b> The In-Office Sales &amp; Customer Care Coordinator will provide essential support across multiple areas of the business, ensuring smooth day-to-day operations and exceptional customer experiences. This role combines administrative, operational, and customer service responsibilities. The position will serve as the main point of contact for inbound calls and customer inquiries, manage daily order coordination with our warehouse and fulfillment teams, assist with house accounts, and support territories without assigned account executives. Additionally, this person will assist in office organization, internal event coordination, and cross-departmental administrative support for the sales, marketing, education, and operations teams.</p><p><b>Employment Type:</b> Full-time.</p><p><b>Location:</b> Hayward, CA</p><p><b>Compensation:</b> Annual salary: $55,000.00, plus bonuses, growth incentives, benefits including health insurance, retirement contributions, paid time off, and professional development opportunities.</p><p><b>Key Responsibilities:</b></p><p>&middot; Serve as the main customer care representative, managing incoming calls, emails, and inquiries.</p><p>&middot; Coordinate daily orders, ensuring accuracy and timely communication with the warehouse and fulfillment teams.</p><p>&middot; Manage access to the office, including entry via the call box and visitor coordination.</p><p>&middot; Maintain professional and friendly communication with customers, partners, and internal staff.</p><p>&middot; Manage house accounts and assist territories without a current Account Executive by providing customer service support.</p><p>&middot; Assist sales, marketing, education, and operations teams with administrative and project-based tasks as needed.</p><p>&middot; Support internal office organization, including stock levels for supplies, event setup, and general upkeep.</p><p>&middot; Assist with planning and coordinating office events, meetings, and internal trainings.</p><p>&middot; Support system updates and documentation, including order tracking and customer follow-ups.</p><p>&middot; Contribute to process improvements and ensure operational efficiency across departments.</p><p><b>Preferred Qualifications:</b></p><p>&middot; Licensed Esthetician or background in skincare preferred.</p><p>&middot; Strong communication and organizational skills with a proactive, professional demeanor.</p><p>&middot; Ability to multitask and adapt in a fast-paced, team-oriented environment.</p><p>&middot; Familiarity with CRM or order management systems is a plus.</p><p><b>How This Role Fits into Organizational Growth:</b> This position is essential to maintaining seamless operations and customer satisfaction as DermaQuest continues to grow. The role ensures that customers, visitors, and partners experience the same level of professionalism and care that defines the brand, while supporting internal teams with the structure and coordination they need to perform effectively. This position reports directly to Operations and works closely with Sales, Marketing, Education, and Customer Service leadership to ensure alignment across all business areas</p><p>Pay: Up to $55,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Pet insurance</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Are you comfortable commuting to Hayward, CA daily for an on-site role?</li><li>Have you previously handled inbound customer calls or emails in a professional setting?</li><li>Do you have experience in the skincare, beauty, spa, or aesthetics industry?</li><li>Are you a licensed Esthetician</li></ul><p>Work Location: In person</p>

In-Office Sales & Customer Care Coordinator

Breeze Movers

<p><b>Job Description</b></p><p>We are looking for a proactive, well-spoken, and dedicated <b>Bahraini Female</b> to join our growing team as a Remote Sales &amp; Customer Coordinator. This role is central to our operations, acting as the bridge between our clients and our moving teams.</p><p><b>Note:</b> This position is specifically for candidates eligible for registration under the <b>Tamkeen Wage Support Scheme.</b></p><p><b>Key Responsibilities</b></p><ul><li><b>Inquiry Management:</b> Act as the first point of contact via phone calls and WhatsApp, providing a &quot;smooth and easy&quot; experience from the first hello.</li><li><b>Sales &amp; Quotations:</b> Generate professional quotations for residential and commercial moves and send them promptly.</li><li><b>Lead Conversion:</b> Follow up on all pending inquiries and requests to ensure no opportunity is missed.</li><li><b>Scheduling:</b> Coordinate and book move dates, ensuring all details are clearly communicated to the team.</li><li><b>Operational Support:</b> &quot;Do the needful&quot; to ensure the customer feels supported throughout their relocation journey.</li></ul><p><b>Mandatory Requirements</b></p><ul><li><b>Nationality:</b> Must be a <b>Bahraini National</b>.</li><li><b>Tamkeen Eligibility:</b> Must be eligible for the <b>Tamkeen Wage Support</b> program (not currently registered in SIO for another employer).</li><li><b>Availability:</b> High responsiveness is required. You must be prepared to handle inquiries and calls as they come in, providing 24/7-style premium support.</li><li><b>Communication:</b> Fluent in both <b>Arabic and English</b> with an excellent phone manner and a positive, enthusiastic attitude.</li><li><b>Reliability:</b> A dedicated home-office setup with high-speed internet and a professional, quiet background for calls.</li></ul><p><b>Skills &amp; Attitude</b></p><ul><li>Well-mannered, patient, and highly organized.</li><li>Willingness to suggest improvements to our current booking and follow-up processes.</li><li>Self-motivated to work independently without direct supervision.</li></ul><p>Work Location: Hybrid remote in Hidd</p>

Customer Service and Sales Coordinator

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p>
The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.64 per hour.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li>
Promotes and sells air travel to the traveling public or freight forwarders</li><li>
Provides assistance with passenger check-in and cargo acceptance</li><li>
Interprets government rules and requirements for domestic and international travel or cargo shipments</li><li>
Meets and dispatches aircraft within established times</li><li>
Provides assistance to distressed passengers and customers</li><li>
Protects company property and revenue</li><li>
Provides for safe travel</li><li>
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks</li><li>
Uses organizational skills to perform multiple tasks within a limited time period</li><li>
Is self-motivated and requires minimal supervision</li><li>
Responds and assists during security and emergency situations</li><li>
Follows internal/external policies and procedures</li><li>
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers</li><li>
Responsible for the overall performance within work area and may be required to lead and direct the work of other employees</li><li>
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High school diploma or GED</li><li>
Read, write, fluently speak and understand the English language</li><li>
Bilingual language skills required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Ability to work irregular and/or extended hours, including weekends and holidays</li><li>
Must report to work on a regular and timely basis<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Coordinator Full Time

The Restaurant Store

<div><h2 class="jobSectionHeader"><b>Job Summary</b></h2><p>
Join one of Pennsylvania&rsquo;s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in communication and have a strong commitment in providing hospitality to join our growing company as Customer Service Representative. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.</p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><p><b>
As a Customer Solutions Representative, you will:</b></p><ul><li>
Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales</li><li>
Listen to and analyze customers' issues, investigate problems, and provide strategic solutions</li><li>
Ensure that customers always have the most complete and up-to-date information about the status of their orders</li><li>
Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments</li><li>
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company</li><li>
Be willing to remain flexible and adapt to change as we continue to grow as a company</li><li>
Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry</li><li>
Learn about the foodservice industry and the products that we sell</li><li>
Communicate with customers through phone, email, and chat about their order status and available products</li><li>
Guide customers through the website while providing online shopping assistance and product help</li></ul><h2 class="jobSectionHeader"><b>
Physical Requirements</b></h2><ul><li>
Work is performed while sitting/standing and interfacing with a personal computer.</li><li>
Requires the ability to communicate effectively using speech, vision, and hearing.</li><li>
Requires the regular use of hands for simple grasping and fine manipulations.</li><li>
Requires occasional bending, squatting, crawling, climbing, and reaching.</li><li>
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.</li></ul><h2 class="jobSectionHeader"><b>
Remote Work Qualifications</b></h2><ul><li>
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.</li><li>
Access to a home router and modem.</li><li>
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).</li><li>
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.</li><li>
The desire and ability to work and communicate with other team members via chat, webcam, etc.</li><li>
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.</li></ul><h2 class="jobSectionHeader"><b>
Experience</b></h2><p>
A college degree or work experience in a related field preferred</p><h2 class="jobSectionHeader"><b>
Education</b></h2><ul><li>
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.</li></ul><h2 class="jobSectionHeader"><b>
Desired Traits &amp; Skills</b></h2><p><b>
We are looking for driven, motivated candidates who:</b></p><ul><li>
Show passion for helping people sustain and grow their restaurant business</li><li>
Demonstrate the ability to learn and problem-solve while handling multiple priorities</li><li>
Can work well independently or as part of a cohesive team</li><li>
Have a strong work ethic</li><li>
Provide excellent communication</li><li>
Bring ambition to excel at one of PA's fastest-growing companies</li><li>
Can work in our Lancaster, PA office 2 days per week as part of our hybrid schedule</li></ul><h2 class="jobSectionHeader"><b>
Company Overview</b></h2><p>
Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers&rsquo; expectations by providing excellent hospitality, quality, and value.</p><h2 class="jobSectionHeader"><b>
Benefits</b></h2><ul><li>
Medical</li><li>
Vision</li><li>
Dental</li><li>
PTO</li><li>
Paid Maternity Leave</li><li>
Paid Parental Leave</li><li>
Life Insurance</li><li>
Disability</li><li>
Dependent Care FSA</li><li>
401(k) matching</li><li>
Employee Assistance Program</li><li>
Wellness Incentives</li><li>
Company Discounts</li><li>
AT&amp;T &amp; Verizon Discount</li><li>
Bonus Opportunities</li><li>
Accident Insurance</li><li>
Critical Illness Insurance</li><li>
Adoption Assistance</li></ul><h3 class="jobSectionHeader"><b>
Available at HQ Locations Only</b></h3><ul><li>
On-Site Fitness Centers</li><li>
Dog-friendly Offices</li></ul></div>

Customer Solutions Representative - Hybrid

Numotion

<div><p>By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.</p>
<p><b>
Pay Range: $19.77/HR to $25.70/HR. </b><b>It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.</b></p>
<p><b>
JOB PURPOSE:</b></p>
<p>
Schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale order types.</p>
<p><b>
KEY RESPONSIBILITIES:</b></p>
<p>
&sect; Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems.</p>
<p>
&sect; Communicates with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.
</p><p>&sect; Enters updates into all applicable order tracking systems, ensuring all efforts are made to optimize ATP and seating technician schedules.
</p><p>&sect; Responds to customer and referral source inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
</p><p>&sect; Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.</p>
<p>
&sect; Meets all set productivity and performance standards.</p>
<p>
&sect; Participates in Rehab initiatives to continuously improve department results.</p>
<p>
&sect; Other duties as assigned</p>
<p>
&sect; Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion&rsquo;s mission.
</p><p>&sect; Adhere to employee or customer confidentiality and comply with Numotion&rsquo;s policies and federal regulations.
</p><p>&sect; Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.</p>
<p>
&sect; The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.</p><br>
<p></p>
<p><b>
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:</b></p>
<ul><li> High school diploma or general education degree (GED) or equivalent combination of experience and education.
</li></ul><ul><li> Minimum one year of customer service experience or dispatching/routing experience.</li></ul><br>
<p></p>
<p><b>
PREFERRED COMPETENCIES AND QUALIFICATIONS:</b></p>
<p>
&sect; Strong communication skills, both written and verbal</p>
<p>
&sect; Strong listening, organization and priority setting skills.</p>
<p>
&sect; Ability to work in a fast-paced environment and juggle multiple priorities.</p>
<p>
&sect; Ability to think quickly, assess a situation and make a sound decision.
</p><p>&sect; Ability to provide best-in-class customer service
</p><p>&sect; Knowledge of complex rehab equipment and products
</p><p>&sect; Prior experience working in durable medical equipment industry
</p><p>&sect; Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.
</p><p>&sect; Knowledge of MS Word, Excel, PowerPoint, and Outlook</p>
<h2 class="jobSectionHeader"><b>
PHYSICAL WORK REQUIREMENTS:</b></h2>
<p>
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p>&sect; Frequent use of hands, wrists, fingers associate with computer equipment.</p>
<p>
&sect; Prolonged periods of time working at a desk and/or on a computer.</p>
<p>
&sect; Occasionally move and reach with arms and hands.</p>
<p>
&sect; Ability to communicate effectively.</p>
<p>
&sect; Ability to work overtime as needed.</p><br>
<div></div>
<div>
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning the employment.</div></div>

Customer Care Coordinator - Delivery Scheduling I

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