customer solutions engineer

Google

<div><h3 class="jobSectionHeader"><b>Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.</li>
<li>3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development.</li>
<li>Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks).</li>
<li>Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.</li>
<li>Experience working with distributed systems and experience in distributed systems solutions, design patterns, or best practices.</li>
<li>Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience in crisis response or escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.</li>
<li>Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform).</li>
<li>Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.</li>
<li>Experience developing developer tools (e.g., automation, testing, debugging).</li>
<li>Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP\IP, etc.).</li>
<li>Understanding of Linux/Unix systems at a system/network administrator level.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><p>
The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.</p>
<p>
In this role, you will own our important customer issues in addition to helping improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will provide dedicated service to the most critical customers with difficult environments, aiming to anticipate their needs, enhance product performance, and enable customer success across difficult environments. The High Touch Support team&rsquo;s focus on proactive solutions and customer-centric supportability helps avoid issues, build customer trust, and enable customers' continuous growth and success on Google Cloud Platform (GCP). You will troubleshoot technical problems for customers through debugging, networking, system administration, documentation updates, and coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation.</p><p>
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</p><p>
The US base salary range for this full-time position is $127,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</p><p>
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.</p></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns.</li>
<li>Develop an understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.</li>
<li>Act as consultant and subject-matter-expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.</li>
<li>Understand customer issues and advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product and drive production.</li>
<li>Work as part of a team that globally ensures 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts and may include weekend work.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

KONE

<div><p><i>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
</i></p><p></p><p><b><i>I </i></b><b><i>t's time to make a move. Join our flow.<br>
</i></b></p><p></p><p><br>
We have an exciting opportunity for an energetic and enthusiastic <b>CSE Engineer </b><b>Project (MP) </b>to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE&rsquo;s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the <b>Ordering process </b>, ensuring that all technical requirements are met with KONE&rsquo;s product offerings. He/she takes over <b>the project from the initial start-up meeting and is accountable for coordination of all engineering work until the project is handed over to maintenance </b>.
</p><p></p><p><b><i>What will you do?
</i></b></p><p></p><p><b>Communication with Customer or project team:
</b></p><ul><li>Responsible for attending regular customer meetings, Project follow up meetings and site coordination meetings.
</li><li>He/She together with Project manager will be point of contact between customers and KONE supply line for all technical points.
</li></ul><p></p><p><b>Collaboration with sales:
</b></p><ul><li>Responsible for finding the optimal KONE product to meet the customer&rsquo;s needs for non-standard and Major projects case.
</li><li>Select the correct product platform on which to make the offer.
</li></ul><p></p><p><b>Solution planning &ndash; Specs:
</b></p><ul><li>Coordinates specification creation for changes
</li><li>Accountable for the technical content of the order between <b>MS 0b and MS 2z
</b></li><li>Accountable for final technical site surveys
</li></ul><p></p><p><b>Solution planning &ndash; costing
</b></p><ul><li>Responsible for supplying correct costings in change orders (variations and add works), both for corporate and local materials
</li><li>Involves the Supply Line, installation, maintenance and project management to understand both the materials and service cost of the change orders (variations and add works)
</li></ul><p></p><p><b>Collaboration with Supply Line:
</b></p><ul><li>Responsible for placing the order to factory includes the correct documentation and procedure
</li><li>Follow up the manufacturing and coordinate the material delivery dates to operation.
</li><li>Coordinates lead times from Supply Line and local sourcing on the changes
</li></ul><p></p><p><b>General responsibilities:
</b></p><ul><li>Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
</li><li>Contributes to the Customer Solutions Engineering virtual and local network
</li><li>Contributes to and utilizes the Customer Solutions Engineering case library
</li><li>Handles the most demanding customer projects
</li></ul><p></p><p><b><i>Are you the one?
</i></b></p><ul><li>Hold bachelor&rsquo;s degree in engineering.
</li><li>Minimum of 5 years experience in elevator business handled order engineering or another relevant field.
</li><li>Excellent verbal and written English and Arabic language skills.
</li><li>Excellent communication, negotiation, and customer handling skills.
</li><li>Understanding of different building types and customer segments
</li><li>Good knowledge of environmental and sustainability requirements and norms
</li><li>Good CAD and BIM skills
</li><li>Project management skills
</li><li>Basic knowledge of competitors&rsquo; products
</li><li>Good understanding of a product&rsquo;s total costing is built up &amp;local norms and regulations.
</li><li>Good knowledge Z04 &ndash; SAP.
</li></ul><p></p><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
</i></p><p></p><p>Read more on <i>https://careers.kone.com/en/</i></p></div>

CSE Engineer Project (MP)

<div>
 <em>
  Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
  <br/>
  <br/>
 </em>
 <strong>
  <em>
   I
  </em>
 </strong>
 <strong>
  <em>
   t's time to make a move. Join our flow.
   <br/>
   <br/>
  </em>
 </strong>
 We have an exciting opportunity for an energetic and enthusiastic
 <strong>
  CSE Engineer
 </strong>
 <strong>
  Project (MP)
 </strong>
 to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE&rsquo;s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the
 <strong>
  Ordering process
 </strong>
 , ensuring that all technical requirements are met with KONE&rsquo;s product offerings. He/she takes over
 <strong>
  the project from the initial start-up meeting and is accountable for coordination of all engineering work until the project is handed over to maintenance
 </strong>
 .
 <br/>
 <br/>
 <strong>
  <em>
   What will you do?
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  Communication with Customer or project team:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for attending regular customer meetings, Project follow up meetings and site coordination meetings.
  </li>
  <li>
   He/She together with Project manager will be point of contact between customers and KONE supply line for all technical points.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration with sales:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for finding the optimal KONE product to meet the customer&rsquo;s needs for non-standard and Major projects case.
  </li>
  <li>
   Select the correct product platform on which to make the offer.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Solution planning &ndash; Specs:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinates specification creation for changes
  </li>
  <li>
   Accountable for the technical content of the order between MS 0b and MS 2z
  </li>
  <li>
   Accountable for final technical site surveys
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Solution planning &ndash; costing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for supplying correct costings in change orders (variations and add works), both for corporate and local materials
  </li>
  <li>
   Involves the Supply Line, installation, maintenance and project management to understand both the materials and service cost of the change orders (variations and add works)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration with Supply Line:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for placing the order to factory includes the correct documentation and procedure
  </li>
  <li>
   Follow up the manufacturing and coordinate the material delivery dates to operation.
  </li>
  <li>
   Coordinates lead times from Supply Line and local sourcing on the changes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  General responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
  </li>
  <li>
   Contributes to the Customer Solutions Engineering virtual and local network
  </li>
  <li>
   Contributes to and utilizes the Customer Solutions Engineering case library
  </li>
  <li>
   Handles the most demanding customer projects
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Are you the one?
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Hold bachelor&rsquo;s degree in engineering.
  </li>
  <li>
   Minimum of 5 years experience in elevator business handled order engineering or another relevant field.
  </li>
  <li>
   Excellent verbal and written English and Arabic language skills.
  </li>
  <li>
   Excellent communication, negotiation, and customer handling skills.
  </li>
  <li>
   Understanding of different building types and customer segments
  </li>
  <li>
   Good knowledge of environmental and sustainability requirements and norms
  </li>
  <li>
   Good CAD and BIM skills
  </li>
  <li>
   Project management skills
  </li>
  <li>
   Basic knowledge of competitors&rsquo; products
  </li>
  <li>
   Good understanding of a product&rsquo;s total costing is built up &amp;local norms and regulations.
  </li>
  <li>
   Good knowledge Z04 &ndash; SAP.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
  <br/>
  <br/>
 </em>
 Read more on
 <em>
  https://careers.kone.com/en/
 </em>
</div>


Talkdesk

<div><div><p>Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.</p>
<p>
Talkdesk has been recognized as a Leader in the Gartner&reg; Magic Quadrant&trade; for Contact Center as a Service (CCaaS) and in the G2 Overall Grid&reg; Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!</p></div><ul>
<li>
Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.</li>
<li>Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.</li>
<li>Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.</li>
<li>Designs and delivers presentations to customers, on-site &amp; virtual, showing Talkdesk's capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.</li>
<li>Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.</li>
<li>Assists with scoping SOWs for customer implementations as needed.</li>
<li>Scopes, executes and manages customer pilots and POCs.</li>
<li>Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.</li>
<li>Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.</li>
<li>Assists with marketing and demand generation events as necessary.</li>
</ul>
<p><b>Core Background</b></p>
<ul>
<li>B.S. Computer Science, Software Engineering, MIS or equivalent work experience.</li>
<li>5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.</li>
<li>Bilingual in French</li>
<li>Ability to command the attention in a room by delivering compelling presentations and demonstrations.</li>
<li>Good problem solving skills, including the ability to meet a business requirement with a technical solution.</li>
<li>Ability to communicate complex technical concepts to both technical and non-technical audiences.</li>
<li>Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.</li>
<li>Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.</li>
<li>Knowledge of UCaaS, CCaaS software is a plus.</li>
<li>Knowledge in web / scripting technologies is a plus</li>
</ul>
<p><b>Pay Range (OTE): </b>$164,000 to $206,000</p>
<p><b>
Other Types of Pay</b>: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.</p>
<p><b>
Health Insurance</b>: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).</p>
<p><b>
Retirement Benefits</b>: 401(k) plan</p>
<p><b>
Paid Time Off</b>: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.</p>
<p><b>
Paid Holidays</b>: Talkdesk offers 14 paid holidays each year.</p>
<p><b>
Paid Sick Leave</b>: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.</p>
<p><b>
Method of Application</b>: Apply online.</p>
<p><b>
Application Window</b>: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/17/2026.</p>
<p><b>
All questions or concerns about this posting should be directed to the Talent team at </b><b>Talent@talkdesk.com</b><b>.</b></p><div><p><b>
Work Environment and Physical Requirements:</b></p>
<p>
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)</p>
<h5 class="jobSectionHeader"><i>
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.</i></h5></div></div>

Solutions Engineer - Enterprise (Central)

Leybold GmbH

<div><div><div><ul><div><div>Functional Area:</div>
<div>Sales</div>
</div><div><div>Ort:</div>
<div>United States (Colorado, Missouri, Nebraska)</div>
</div><div><div>Stadt:</div>
<div>Dallas TX, Austin TX</div>
</div><div><div>On-site/remote:</div>
<div>Fj&auml;rrarbete</div>
</div><div><div>Marke:</div>
<div>Leybold</div>
</div><div><div>Company Name:</div>
<div>Leybold USA Inc</div>
</div><div><div>Date of Posting:</div>
<div>March 19, 2026</div>
</div></ul></div></div><p></p><div><div>Your role This is a high‑impact role that drives real change in the world. At Leybold, we advance global technology by helping companies push the limits of their capabilities. In this position, you will partner with applications engineers to design and deliver Leybold solutions that boost industrial clients&rsquo; process efficiency. Serving as the primary customer-facing liaison between the factory and the client, you will educate companies on the latest advancements in vacuum technology and how these innovations can elevate their production performance.<p><b>
Main Responsibilities:</b></p><ul><li>
 This position is an even mix of time in the home office and on-site work at some of the worlds most technologically advanced factories, teaching engineers and management about vacuum technology, which is a technically challenging topic.</li></ul><ul><li>
Promote company products by designing and proposing equipment upgrades solutions to Key Metals customers, focusing on industrial rare earth magnet market, VIM customers and other strategic metals customers, and general industrial markets.</li><li>
Work with systems liaison to create both retrofit and turn-key solutions in the metals market.</li></ul><ul><li>
Develop and implement a vision and a method to expand the level of business done in a metals as well as new opportunities for the Leybold products and services.</li></ul><ul><li>
Delight customers by providing outstanding technical support, product selection assistance.</li></ul><ul><li>
Attend trade shows, seminars and training sessions to keep informed of trends effecting customers, keep abreast of competitive products, services, and value-added activities.</li></ul><ul><li>
Responsible for maintaining company property (company car allowance, computer, office equipment, customer demo/loaner products, consignment stock, etc.) that is in his/her control, and or at his/her customer site</li></ul>
To succeed, you will need
<div><b>
Education</b><br>
<ul><li>Engineering or science degree, or technical equivalent within the metals industry.</li></ul></div><div><b>
Knowledge / Skills</b><br>
<ul><li>Experience in on-site, customer‑facing roles.</li><li>Strong interpersonal, verbal, and written communication skills.</li><li>Ability to learn, understand, and clearly communicate technical information.</li><li>Proven ability to develop tailored solutions by coordinating internal technical resources.</li><li>Strong collaboration skills with the ability to engage others effectively.</li><li>Ability to maintain concentration for extended periods.</li><li>Strong task‑switching and prioritization abilities.</li><li>Composure and professionalism under pressure or in emergency situations.</li><li>Proficiency with PC applications, including MS Office (Word, Excel, PowerPoint).</li></ul></div><div><b>
Other Requirements / Desired Attributes</b><br>
<ul><li>High‑energy, curious, and results‑driven mindset.</li><li>Fast learner with creative, outside‑the‑box thinking.</li><li>Military veterans encouraged to apply.</li><li>Ability to work independently from a home office.</li><li>Aptitude in mechanical, vacuum, and fluid systems is a plus.</li><li>Valid driver&rsquo;s license required.</li></ul></div>
In return, we offer
<ul><li><p>
We believe there is always a better way. Open for change and feedback is what defines our culture.</p></li><li><p>
We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.</p></li><li><p>
The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.</p></li><li><p>
We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more)</p></li></ul><p><b>
Compensation:</b></p><p>
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on everyone&rsquo;s qualifications.</p><p><b>
LEYBOLD USA INC</b>. is proud to be an Equal Opportunity Employer &ndash; M/F/Disabled/Veterans.</p><p>
#LI-Hybrid</p><p>
#UUY</p>
Job location
<p>
This remote role involves frequent travel&mdash;about 50%&mdash;including overnight and multi-day domestic and international trips. The employee may be exposed to mechanical parts, outdoor conditions, fumes, and occasional risks like electrical shock, vibration, and loud noise.</p><p>
Physical requirements include regular sitting, standing, walking, stair climbing, and verbal communication. Occasional tasks include typing, dialing, climbing, balancing, stooping, kneeling, crouching, crawling, and reaching. Lifting up to 20 pounds may be required. Frequent computer use and visual acuity&mdash;including close, color, distance, depth perception, and focus adjustment&mdash;are essential.</p>
<p><b>Uniting curious minds</b><br>
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.</p></div></div></div>

Sales Engineer - Metals

<div>
 A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions.
 <br/>
 <br/>
 CSE Engineer, Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included in the customer&rsquo;s building specifications.
 <br/>
 <br/>
 Focusing on non-standard tendering cases, the CSE Engineer, Solution is accountable for the customer's overall solution, including integrations, solutions, services, and products. He/she takes responsibility for defining the specifications, costs, and lead times in cooperation with other front-line parties, Supply Line, and Area and Global support functions.
 <br/>
 <br/>
 CSE Engineer, Solution has a deep understanding of new KONE solutions (e.g., project management, and installation) across business lines and a holistic understanding of certain customer segments, such as retail, infrastructure, residential, office, or medical care.
 <br/>
 <br/>
 CSE Engineer, Solution takes into consideration all product and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, and installation.
 <br/>
 <br/>
 <strong>
  Responsibilities And Key Activities
  <br/>
  <br/>
 </strong>
 Collaboration with sales:
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard
  </li>
  <li>
   Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
  </li>
  <li>
   Select the correct product platform on which to make the offering
  </li>
  <li>
   Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Costing:
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for correct APF solution costs
  </li>
  <li>
   Involves CSE Engineer and system to understand the cost for integrations.
  </li>
  <li>
   Involves Supply Line, installation, and project management to understand the materials
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Specs:
 <br/>
 <br/>
 <ul>
  <li>
   Coordinates specification creation
  </li>
  <li>
   Performs initial and revised non-standard energy calculations
  </li>
  <li>
   Performs traffic analyses
  </li>
  <li>
   Accountable for technical feasibility checking
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Availability and lead times
 <br/>
 <br/>
 <ul>
  <li>
   Coordinates solution lead times from Supply Line and local sourcing
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Installability
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that the proposed solution can be installed
  </li>
  <li>
   Ensures that the cost and work effort impact of installation is part of the solution&rsquo;s costing, especially in non-standard installation method cases
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Maintainability
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that the proposed solution fulfills the customer&rsquo;s product lifecycle needs
  </li>
  <li>
   Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Compliance
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that the proposed solution fulfills local codes, regulations and safety requirements
  </li>
  <li>
   Ensures alignment with environmental regulations
  </li>
  <li>
   Ensures that the planned solution complies with KONE engineering policy
   <br/>
   <br/>
  </li>
 </ul>
 Key tasks in the KONE Delivery process
 <br/>
 <br/>
 <ul>
  <li>
   Accountable for the creation of full shop L/O drawings or Installation layouts
  </li>
  <li>
   Accountable for corporate material order engineering
  </li>
  <li>
   Coordinates and analyses change requirements (variation orders and add works); ensures that holistic proposals for the new solution design are provided
  </li>
  <li>
   Coordinates the work of all involved CSE Engineers and Specialists
  </li>
  <li>
   Proposes change order (variations and add works) sales opportunities to Project Managers
  </li>
  <li>
   Accountable for understanding the variance between the design of the site versus the reality of the site
  </li>
  <li>
   Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
  </li>
  <li>
   Performs technical submittal documentation
  </li>
  <li>
   Accountable for material sample ordering
  </li>
  <li>
   Handles SAP Milestone management accurately
  </li>
  <li>
   Identifies Request for information (RFI) whenever applicable
  </li>
  <li>
   Coordinates with Sourcing the approval related to third-party supplier ordering and samples
  </li>
  <li>
   May participate in customer meetings if technical solution-related topics are required to be discussed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Are you the one?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum Bachelor&rsquo;s degree in Engineering or another relevant field, or several years&rsquo; experience in elevator business field operations
  </li>
  <li>
   Minimum 5 years of relevant engineering experience in elevator business field operations
  </li>
  <li>
   Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
  </li>
  <li>
   Understanding of new construction and building modernization processes in the industry and at KONE.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
  <br/>
  <br/>
 </em>
 Read more on
 <em>
  <em>
   <em>
    www.kone.com/careers
   </em>
  </em>
 </em>
</div>


Customer Solution Engineer - Major Projects

<div><p><i>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
</i></p><p></p><p><b><i>It's time to make a move. Join our flow.<br>
</i></b></p><p></p><p><br>
We have an exciting opportunity for an energetic and enthusiastic <b>Customer Solution Design Engineer (MP) </b>Design Engineer who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, the Design Engineer Solution ensures that KONE tender layouts and specifications are integrated into the customer's building specifications. This role involves reading and analyzing customer drawings, preparing 2D shop drawings and 3D Models for customer approval, and initiating manufacturing orders. Additionally, the CSE Design Engineer ensures that the final KONE drawings align with customer IFC drawings and SL layout drawings.
</p><p></p><p><b><i>What will you do?
</i></b></p><p></p><p><b>Customer:
</b></p><p></p><ul><li>Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments.
</li><li>Responsible for creating the layout drawings either in 2D or 3D, the output should match customer document control procedure and KONE KOS standard.
</li></ul><p></p><p><b>Collaboration with sales:
</b></p><p></p><ul><li>Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard.
</li><li>Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
</li><li>Participates in customer meetings and answers customers&rsquo; technical questions when needed
</li><li>Selects the correct product platform on which to make the offering
</li><li>Propose solutions from all KONE business lines; new services, escalators, elevators, doors etc.
</li></ul><p></p><p><b>General responsibilities:
</b></p><p></p><ul><li>Participates in product and new services release information-sharing sessions
</li><li>Provides technical training to Sales, Installation and Maintenance as per Front Line needs
</li><li>Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
</li><li>Contribution to the Customer Solutions Engineering virtual and local network
</li></ul><p></p><p><b><i>Are you the one?
</i></b></p><p></p><ul><li>Hold Bachelor or Diploma degree in Engineering.
</li><li>Minimum of 5 years experience in elevator business or another relevant field.
</li><li>Excellent verbal and written English and Arabic language skills.
</li><li>Excellent communication, negotiation, and customer handling skills.
</li><li>Understanding of different building types and customer segments
</li><li>Good knowledge of environmental and sustainability requirements and norms
</li><li>Excellent engineering tool skills e.g. CAD and BIM skills
</li><li>Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must.
</li><li>Basic knowledge of competitors&rsquo; products
</li><li>Good understanding of a product&rsquo;s total costing is built up &amp;local norms and regulations.
</li></ul><p></p><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
</i></p><p></p><p>Read more on <i>https://careers.kone.com/en/</i></p></div>

Customer Solution Design Engineer (MP)

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