customer solutions representative

Spectrum

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that&rsquo;s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.</div><div></div><div><br>
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.</div><div><b><br>
What our Sales and Customer Solutions Representatives Enjoy Most About the Role</b></div><ul><li>
Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.</li><li>
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.</li><li>
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.</li><li>
Mastering order processing within the billing system for retained accounts, new sales, and account lookups.</li><li>
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.</li></ul><div><b>
Working Conditions</b></div><ul><li>
Normal office environment.</li></ul><div><b><br>
Required Qualifications</b></div><div></div><div><b><br>
Education</b></div><ul><li>
High school diploma or equivalent</li></ul><div><b>
Experience</b></div><ul><li>
6 months of customer service or phone sales experience to enhance customer satisfaction and retention</li></ul><div><b>
Technical Skills</b></div><ul><li>
Knowledge of cable communications products: TV, internet, and telephone</li></ul><div><b>
Skills &amp; Abilities</b></div><ul><li>
Strong English communication skills</li><li>
Flexibility for variable hours, including weekends and holidays</li><li>
Adaptability and problem-solving in dynamic environments</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
1+ years of call center experience</li></ul><br>
#LI-BR1<br>
CRT110 2026-70151 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Sales and Customer Solutions Representative

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that&rsquo;s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.</div><div></div><div><br>
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.</div><div><b><br>
What our Sales and Customer Solutions Representatives Enjoy Most About the Role</b></div><ul><li>
Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.</li><li>
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.</li><li>
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.</li><li>
Mastering order processing within the billing system for retained accounts, new sales, and account lookups.</li><li>
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.</li></ul><div><b>
Working Conditions</b></div><ul><li>
Normal office environment.</li></ul><div><b><br>
Required Qualifications</b></div><div></div><div><b><br>
Education</b></div><ul><li>
High school diploma or equivalent</li></ul><div><b>
Experience</b></div><ul><li>
6 months of customer service or phone sales experience to enhance customer satisfaction and retention</li></ul><div><b>
Technical Skills</b></div><ul><li>
Knowledge of cable communications products: TV, internet, and telephone</li></ul><div><b>
Skills &amp; Abilities</b></div><ul><li>
Strong English communication skills</li><li>
Flexibility for variable hours, including weekends and holidays</li><li>
Adaptability and problem-solving in dynamic environments</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
1+ years of call center experience</li></ul><br>
#LI-JR2<br>
CRT110 2026-70146 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that&rsquo;s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.</div><div></div><div><br>
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.</div><div><b><br>
What our Sales and Customer Solutions Representatives Enjoy Most About the Role</b></div><ul><li>
Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.</li><li>
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.</li><li>
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.</li><li>
Mastering order processing within the billing system for retained accounts, new sales, and account lookups.</li><li>
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.</li></ul><div><b>
Working Conditions</b></div><ul><li>
Normal office environment.</li></ul><div><b><br>
Required Qualifications</b></div><div></div><div><b><br>
Education</b></div><ul><li>
High school diploma or equivalent</li></ul><div><b>
Experience</b></div><ul><li>
6 months of customer service or phone sales experience to enhance customer satisfaction and retention</li></ul><div><b>
Technical Skills</b></div><ul><li>
Knowledge of cable communications products: TV, internet, and telephone</li></ul><div><b>
Skills &amp; Abilities</b></div><ul><li>
Strong English communication skills</li><li>
Flexibility for variable hours, including weekends and holidays</li><li>
Adaptability and problem-solving in dynamic environments</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
1+ years of call center experience</li></ul><br>
#LI-MH4<br>
CRT110 2026-70150 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that&rsquo;s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.</div><div></div><div><br>
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.</div><div><b><br>
What our Sales and Customer Solutions Representatives Enjoy Most About the Role</b></div><ul><li>
Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.</li><li>
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.</li><li>
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.</li><li>
Mastering order processing within the billing system for retained accounts, new sales, and account lookups.</li><li>
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.</li></ul><div><b>
Working Conditions</b></div><ul><li>
Normal office environment.</li></ul><div><b><br>
Required Qualifications</b></div><div></div><div><b><br>
Education</b></div><ul><li>
High school diploma or equivalent</li></ul><div><b>
Experience</b></div><ul><li>
6 months of customer service or phone sales experience to enhance customer satisfaction and retention</li></ul><div><b>
Technical Skills</b></div><ul><li>
Knowledge of cable communications products: TV, internet, and telephone</li></ul><div><b>
Skills &amp; Abilities</b></div><ul><li>
Strong English communication skills</li><li>
Flexibility for variable hours, including weekends and holidays</li><li>
Adaptability and problem-solving in dynamic environments</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
1+ years of call center experience</li></ul><br>
#LI-NI1<br>
CRT110 2026-70115 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Grundfos Pumps

<div></div><div><p>Customer Sales Support Representative</p><p>
 Kocaeli, Turkey</p><p>
 Reports to: CSSC Frontline Supervisor</p><div></div><div><b><br>
What is the job about?
</b></div><p>At Grundfos, we believe that every interaction is an opportunity to create a great experience. As a Customer Sales Support Representative, you&rsquo;ll be the friendly, resourceful voice helping our customers find the right solutions&mdash;whether through calls, emails, or live chats.</p><div>
You'll join a supportive, collaborative team where your ideas are welcome, your growth matters, and your work drives meaningful change in a global sustainability‑focused organization.</div><div></div><div><b><br>
What you&rsquo;ll be doing</b>:
</div><ul><li>Responding to general inquiries across phone, email, and live chat channels</li><li>
Providing quick, accurate information, including quotations, product details, pricing, and delivery timelines</li><li>
Creating and managing customer tickets in SAP CRM</li><li>
Documenting customer needs and ensuring follow‑up aligned with service level agreements (SLAs)</li><li>
Identifying opportunities for upselling or collaboration with sales teams</li><li>
Supporting customers in using Grundfos digital tools (MyGrundfos, Extranet, GPC templates)</li><li>
Recording complaints, returns requests, or logistics questions</li><li>
Ensuring customer data is maintained accurately</li><li>
Supporting ongoing process improvements and participating in ad‑hoc tasks</li></ul><div></div><div><b><br>
Your background</b>:
</div><div>We imagine that you have:</div><div><br>
</div><ul><li>2&ndash;3 years of experience in customer service, sales support, or administration</li><li>
Ability to follow well‑defined processes and contribute to improvements</li><li>
Strong communication and relationship‑building skills</li><li>
Experience with SAP CRM/SD (nice to have!)</li><li>
Familiarity with MS Office</li><li>
A structured, solution‑oriented mindset</li><li>
English proficiency written &amp; spoken</li><li>
Basic product/application knowledge is a plus (we&rsquo;ll teach you the rest!).</li></ul><div></div><div><b><br>
What&rsquo;s in it for you?
</b></div><div>Whether it&rsquo;s developing leadership skills or advancing your expertise even further, we&rsquo;ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You&rsquo;ll be welcomed from day one into an inclusive, trusting environment guided by <b>six core values</b><b>.</b></div><div></div><div><b><br>
Do you want to learn more?</b></div><div><br>
</div><div>If this job sounds appealing, please send your resume and cover letter by clicking &ldquo;Apply&rdquo;.</div><div>
To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people</div><div></div><div><b><br>
We look forward to hearing from you.</b></div></div><p></p>

Customer Sales Support Representative

Farmers Insurance Group

<div><p><b>We are Farmers &ndash; where ambition meets opportunity.</b></p><br>
<p></p>
<p>
At Farmers, we&rsquo;re not just known for unforgettable jingle &ndash; we&rsquo;re a team with a passion for purpose and making a real difference in people&rsquo;s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn&rsquo;t just a goal &ndash; it&rsquo;s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.</p><br>
<p></p>
<p>
Join an award-winning, equal opportunity employer, where you&rsquo;ll find more than a job &ndash; you&rsquo;ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.</p><br>
<p></p>
<p>
Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let&rsquo;s build something incredible together!</p><br>
<p></p>
<p>
Workplace: Remote ( #LI-Remote )</p>
<p>
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.</p><div><div><div><h2 class="jobSectionHeader"><b>
The Position</b></h2>
</div><div><p>
If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.<br>
<br>
We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!<br>
<br>
In this role you will:</p>
<ul>
<li>Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.</li>
<li>Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>The Day-to-Day</b></h2>
</div><div><ul><li><b>Although this position is fully remote, it operates within a highly structured environment that requires you be fully present and engaged. This includes designated start and end times, scheduled lunch and break periods.</b></li>
<li>Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.</li>
<li>Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.</li>
<li>Escalate unresolved issues requiring advanced support for further resolution.</li>
<li>Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.</li>
<li>Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.</li>
<li>Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.</li>
<li>Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Experience Requirements</b></h2>
</div><div><ul><li>Minimum of 1-3 years customer service.
<ul><li><b>1 year of experience in call center environment, insurance or related field preferred.</b></li>
<li>Experience providing customer support within a high-volume, complex environment preferred.</li>
</ul></li><li>Strong technical aptitude:
<ul><li>Intermediate computer skills with ability to navigate multiple systems simultaneously.</li>
<li>Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.</li>
<li>Experience with Microsoft Office suite of tools preferred.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>The Details</b></h2>
</div><div><p><b>
Unlicensed Start Date: </b>Tuesday March 31st</p>
<p><b>
Licensed Start Date:</b> Tuesday April 28th</p>
<p><b>
Location:</b> Remote. You will need to provide a quiet, distraction-free environment and high-speed internet.</p>
<p><b>
Training &amp; Work Hours:</b></p>
<ul>
<li>CST: Monday-Friday 10:30am to 7:00pm</li>
<li>MST: Monday-Friday 9:30am to 6:00pm</li>
<li>PST: Monday-Friday 8:30am to 5:00pm</li>
</ul>
<p><b>Normal Business Hours:</b></p>
<ul>
<li>CST: Monday-Friday 6:45am to 7:15pm</li>
<li>MST: Monday-Friday 5:45am to 6:15pm</li>
<li>PST: Monday-Friday 4:45am to 5:15pm</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Compensation</b></h2>
</div><div><ul><li>Pay can range from <b>$22.31-$23.74/hour</b> based on location.</li>
<li>Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!</li>
<li>As a Customer Care Representative, you&rsquo;ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Education Requirements</b></h2>
</div><div><p>
High School Diploma or equivalent required.</p>
<p>
Other: <b>Property and Casualty license will be required for this role.</b> If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired. (Note: If you are not currently licensed, Farmers will help you in getting your property and casualty license. It is a paid training; we pay for the training materials and for the exam itself.)</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Environment</b></h2>
</div><div>This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.</div></div></div><p><b>
Benefits</b></p>
<ul>
<li>Farmers offers a competitive salary commensurate with experience, qualifications and location.</li>
<li>Bonus Opportunity (based on Company and Individual Performance)</li>
<li>401(k)</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>Tuition Assistance</li></ul><br>
<p></p>
<p>
Job Location(s): US - IA, US - ID, US - KS, US - LA, US - MO, US - MS, US - MT, US - ND, US - NE, US - OK, US - OR, US - SD, US - TX, US - UT, US - WY</p><br>
<p></p>
<p>
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.</p><br>
<p></p>
<p>
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.</p><br>
<p></p>
<p><i>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></p><br>
<p></p>
<p><i>
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.</i></p></div><p></p>

Customer Care Representative (Specialty Service)

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 173201
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Senior Operations Executive in Customer Services is responsible for handling all aftersales communications, including phone calls, emails, and face-to-face interactions with customers. This role ensures customer satisfaction by adhering to KPIs and SLAs for communication and performance while efficiently managing administrative tasks related to customer contracts. Success in this role is measured through customer feedback, agent performance reports, and First Contact Resolution rates.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 General
 <br/>
 <br/>
 <ul>
  <li>
   Attend to all aftersales calls and emails received in Hertz queues, including face-to-face customer interactions during branch visits.
  </li>
  <li>
   Ensure punctual login to the Genesys platform to attend to incoming customer calls within department KPI and SLA.
  </li>
  <li>
   Constantly monitor the Hertz Customer Services Inbox on the Genesys platform to respond to incoming customer emails within department KPI and SLA.
  </li>
  <li>
   Meet and greet walk-in customers visiting the Hertz Head Office and resolve queries as received.
  </li>
  <li>
   Timely communicate with customers for all administrative tasks including but not limited to contract expiries, damage estimate communications, and lock fines.
  </li>
  <li>
   Log all queries received via calls and emails to track First Contact Resolution rates.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication skills in English and Arabic.
  </li>
  <li>
   Strong customer relations and interpersonal skills.
  </li>
  <li>
   Ability to organize and manage administrative tasks effectively.
  </li>
  <li>
   Proficiency in using customer service management platforms.
   <br/>
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  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate or Diploma holder in any discipline.
  </li>
  <li>
   Minimum 2 years of experience in a customer service role, preferably in contact centers.
  </li>
  <li>
   Fluency in English and Arabic is mandatory.
  </li>
  <li>
   Must possess strong communication, negotiation, planning and organization, customer relations, problem-solving, decision-making, and interpersonal skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Group Real Estate
  <br/>
  <br/>
 </strong>
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
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 <br/>
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
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 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
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 <strong>
  About Al-Futtaim Malls
  <br/>
  <br/>
 </strong>
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
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 <br/>
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
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 <br/>
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
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 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
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 <strong>
  About Al-Futtaim Engineering &amp; Technologies
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  <br/>
 </strong>
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
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 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
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 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
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 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>


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