customer solutions specialist

WellnessLiving

Title: Customer Solutions Specialist - SMB
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)
 Job Nature: Permanent, Full-time (40 hours per week)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY!
 At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.
 As a Customer Solutions Specialist, you’ll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You’ll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.
 If you’re ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.
 
Key Responsibilities: 
<ul>
<li>Answer inbound calls & emails from customers</li>
<li>Answer call-back requests from customers</li>
<li>Provide software support by troubleshooting technical issues or general account queries</li>
<li>Investigate the root cause of issues using system knowledge</li>
<li>Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts</li>
<li>Flag customers who demonstrate problematic or negative behavior appropriately</li>
<li>Promote and maintain a high quality, professional, service-oriented company image among our customer bases</li>
<li>Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation</li>
</ul>
Skills & Qualification: 
<ul>
<li>1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge</li>
<li>Highly organized and detail-oriented</li>
<li>A solution-oriented approach to problem-solving</li>
<li>Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses</li>
<li>Strong interpersonal skills and proficiency in English communication (both written & verbal)</li>
<li>Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams</li>
<li>Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA</li>
<li>High energy level demonstrated the drive to succeed and comfortable with urgency</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly Bonuses</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
How we will proceed if you are shortlisted: 
<ul>
<li>Telephonic call</li>
<li>Online initial interview and written assessment</li>
<li>Online final interview</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.

Customer Solutions Specialist - SMB

Georgia-Pacific

<div>Your Job
G eorgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization, supporting the Walmart account. In this position, you'll play a critical role in identifying process improvement opportunities, analyzing supply chain metrics, and utilizing SAP to fulfill customer purchase orders and resolve customer replenishment issues. With your exceptional communication skills and ability to create relationships, you'll collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction. Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role.
Location: This role is based out of our Bentonville, AR sales office, with possibility for remote flexibility.
Our Team
We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team. This CSS will bring economic thinking and resolution to a fast-paced environment. They will work alongside other CSSs and will report to a Sr. Manager Customer Supply Chain and Logistics.
What You Will Do 
 
<ul><li>Utilize SAP to fulfill customer purchase orders, monitor order status, and to research and resolve customer replenishment issues
</li><li>Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value
</li><li>Analyze and report customer supply chain metrics (in-stock, on time, case fill rate, and others), including executive summaries
</li><li>Utilize SAP to monitor order status and to research and resolve customer replenishment issues
</li><li>Troubleshoot and identify solutions while working through service issues
</li><li>Understand and develop relationships with customers to profitably anticipate and satisfy their needs
</li><li>Influence and build internal and external partnerships while practicing careful communication
</li><li>Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner
</li><li>Communicate and interact with cross-functional teams (including order management, sales, transportation, and contacts at the facilities) to solve business problems
</li><li>Maintain a strong sense of urgency and customer focus
</li><li>Collaborate and build relationships in a virtual environment leveraging digital tools
</li><li>Advance our Principle-Based Management&reg; culture by applying and reinforcing the company's Core Values and Principles
</li></ul>Who You Are (Basic Qualifications) 
 
<ul><li>Experience in a supply chain, logistics, order management, or order replenishment role
</li><li>Experience in a customer-facing role; you build working relationships and partner with others to bridge gaps and solve problems
</li><li>Confident Communicator; you engage with others effectively via telephone, email, chat, and video calls - you are comfortable being seen and heard
</li><li>Systems and Tools savvy; you have experience with Microsoft Office Suite or Office 365; (Outlook, Teams, Word, Excel, SharePoint) and a desire to learn multiple systems and tools, including AI tools
</li></ul>What Will Put You Ahead 
 
<ul><li>Bachelor's degree or higher in related field
</li><li>SAP experience, preferably S4 Hana
</li><li>Experience in the consumer goods industry
</li></ul>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company and leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 300,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aqu&iacute; , or tu ).</div>

Customer Solutions Specialist, Supply Chain

Alight Solutions

<div><h1 class="jobSectionHeader">Are you a fast learner who is fascinated by Client interactions?</h1><h1 class="jobSectionHeader">
Are you looking for a new opportunity to work in a goal-oriented team?</h1>
Our story<div><div><div><div><div><div><div><div><div>
At Alight, we believe a company&rsquo;s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to &ldquo;Be Alight.&rdquo;
Our Values:
Champion People &ndash; be empathetic and help create a place where everyone belongs.
Grow with purpose &ndash; Be inspired by our higher calling of improving lives.
Be Alight &ndash; act with integrity, be real and empower others.
It&rsquo;s why we&rsquo;re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Alight is Looking for a Licensed DC Customer Solutions Specialist (FINRA Series 6 or 7 is required)
This role requires that qualified candidates must reside in the United States or Puerto Rico. Only applicants from these locations will be considered. As part of an industry-leading team, you will help drive results for Alight Clients by delivering innovative and effective solutions as part of our Wealth Customer Care group within Alight.
About the Role
This role involves handling inbound calls and providing financial education on complex retirement-related questions, investment, and payment options for plan participants. It focuses on both qualified and non-qualified retirement plan benefits. Ideal candidates should have a financial background, enjoy educating and supporting others, and possess strong listening, communication, and problem-solving skills. Knowledge of Defined Contribution and/or Defined Benefit plans is essential.<h2 class="jobSectionHeader">
Responsibilities</h2><ul><li>
Handling inbound calls and providing financial education.</li><li>
Answering complex questions, investment and payment options available to plan participants.</li><li>
Offering guidance on appropriate tools and services.</li><li>
Providing information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules.</li><li>
Working independently to troubleshoot and research issues, and develop solutions.</li><li>
Processing transactional support to plan participants.</li><li>
Focusing guidance on qualified and non-qualified retirement plan benefits.</li></ul>
Requirements<ul><li>
Possess FINRA Series 6 or 7. Series 63/65/66 a plus.</li><li>
Demonstrate Defined Contribution or Qualified Plan experience. Experience in customer Service, and/or financial services.</li><li>
Possess analytical skills for problem solving and ability to troubleshoot basic technical problems.</li><li>
Be detail oriented with a high degree of accuracy and personal accountability.</li><li>
Able to work in high pressure environment with seasonality high volume.</li><li>
Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information</li><li>
Demonstrate sustained confidence and resilience during difficult interactions</li><li>
Possess ability to ask relevant probing questions to better assess customer needs. Also, use data to persuade and influence customers to objectively guide them.</li><li>
Demonstrate active listening to customers to understand both articulated and unarticulated needs.</li></ul>
US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and &ldquo;Top 100 Company for Remote Jobs&rdquo; 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it&rsquo;s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity &amp; adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight&rsquo;s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.</div></div></div></div></div></div></div></div></div>
We offer you a competitive total rewards package, continuing education &amp; training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
51,000.00 USD
Maximum :
65,000.00 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate&rsquo;s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight 
DISCLAIMER: 
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.</div>

Defined Contribution Customer Solutions Specialist- Virtual US

National Guardian Life Insurance Company

<div>We are adding a Customer Solutions Specialist I to our team! This is a hybrid position requiring individuals to work in office 10 days per month; or as needed for business needs. 
Who We Are:

Since 1909, National Guardian Life Insurance Company (NGL) has been one of America&rsquo;s most successful and highly rated independent life insurance companies. We specialize in a suite of innovative products for life&rsquo;s journey, giving people the financial stability, careful guidance and peace of mind to lead a life filled with confidence, dignity and grace. 


NGL's Core Values &ndash; integrity, dependability, collaboration, compassion and growth are a foundation of our company and help to build on the interactions we have with our policyholders, partners, funeral homes and each other. We believe in creating an inclusive, welcoming environment for all where diversity is celebrated, and everyone is encouraged to live their best, most authentic self. We offer Employee Resource Groups for employees to get involved, learn, network, and offer professional and personal development opportunities. 
With over 100 years of experience, our passion is to serve people. Learn more. 
A Day in the Life:

This position provides an opportunity to demonstrate an excellent level of professional customer support to all internal and external customers via phone and written communication. The Customer Solutions Specialist I is responsible for phone support, submitting service requests and written communication according to procedures, and focusing on customer retention by providing a high level of friendly, compassionate, professional and responsive communication. A thorough understanding of processes and procedures across various product lines, and an ability to achieve consistent performance metrics is required. It is also just as important to contribute to and maintain a positive, healthy, team-oriented culture. Work is performed under general supervision. 

Primary Responsibilities:
<ul>
<li>Delivers high-quality communication primarily over the phone with callers while utilizing critical thinking and problem-solving skills to help find appropriate solutions</li>
<li>Skilled in writing clear and detailed notes and instructions on each call
</li><li>Effectively writes emails, letters, and other forms of written communication with external customers needing documentation or letters
</li><li>Leverages resources and reaches out to others when needing support or assistance with escalated situations</li>
<li>Utilizes various systems to locate applicable information and details for each call</li>
<li>Accountable for personal growth and performance metrics</li>
<li>Contributes in a supportive and positive manner with coworkers</li>
<li>Works across the team to ensure coverage with incoming calls and written communication</li>
<li>Completes assigned processing work, projects, tasks, and/or milestones by agreed upon due date</li>
<li>Suggests solutions that meet the immediate and potential future needs and requests of our external and internal customers</li></ul> 


Schedule: This is full-time hourly position with a schedule of 8:30am-5:00pm CST, Monday - Friday; with a minimum of two (2) days in the office each week; or as needed for department coverage. 
 
Essential to Your Success:
<ul>
<li>Strong oral and written communication skills that convey confidence, professionalism and empathy</li>
<li>Ability to follow procedures for processing and professional phone conversations as well as hold/transfer procedures</li>
<li>General computer knowledge with the ability to learn NGL Systems</li>
<li>Basic typing skills</li>
<li>Good analytical and critical thinking skills</li>
<li>Ability to work in a team environment</li>
<li>Detail oriented and organized</li>
<li>Ability to gather, analyze, and record information skillfully</li>
<li>Ability to complete tasks while talking</li></ul> 


Education Requirements:
<ul>
<li>Minimum: High School or GED 
</li>
<li>Preferred: Other
<ul><li>Wisconsin Preneed Certification</li>
<li>LOMA 280 and 290 with ACS goal</li></ul></li></ul> 
 
Years of Experience:
<ul>
<li>One to two years of customer service, call center experience preferred</li></ul> 


What We Offer:

At NGL, we provide a comprehensive Total Rewards package that includes competitive base pay and benefits designed to offer solutions to help meet your unique life needs. 


Benefits:
<ul><li>20 days of Paid Time Off growing to 25 days after 5 years</li>
<li>11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)</li>
<li>Health care, dental and vision plans</li>
<li>Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account</li>
<li>Annual bonus based on company performance</li>
<li>Paid Parental Leave</li>
<li>401(k) match up to 9%</li>
<li>Paid Sabbatical after 8 years</li>
<li>Paid Volunteer Time</li>
<li>Education Assistance Program</li>
<li>Employee Recognition Program</li>
<li>And much more!</li></ul> 


Click here to learn more about our comprehensive Total Rewards program. 
NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 


NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact hrmadison@nglic.com.</div>

Customer Solutions Specialist I (Hybrid - In Office 10 days/Month)

Sutherland

<div>Company Description 
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide. 
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences. 
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless &quot;as-a-service&quot; model, enabling rapid innovation and supporting sustainable business growth. 
Job Description 
This is a full-time on-site role located in Cairo and Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. 
Your day-to-day responsibilities will include: 
Handling customer interactions with efficiency and empathy. 
️ Providing tailored solutions to meet customer needs. 
Ensuring a positive customer experience through effective communication and professional phone etiquette. 
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 
Qualifications 
We&rsquo;re Hiring Talented People!
 
Fresh Grads &amp; Dropouts are welcome to apply!
 
What we&rsquo;re looking for: 
✅ Fluency in English is a MUST! (B2/C1 level)
 
✅ Strong skills in Customer Service &amp; Customer Support
 
✅ Proven ability to enhance Customer Satisfaction &amp; Customer Experience
 
✅ Problem-solving, active listening, &amp; attention to detail
 
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ️ 
✅ Flexibility with night &amp; overnight shifts is essential
 
✅ Proficiency in professional phone etiquette &amp; communication techniques is a plus
 
If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 
 
 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Customer Service Specialist Cairo - Egypt [Col]

Old Dominion Freight Line

<div><div>Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.</div><div></div><div>
The Solutions Specialist plays a vital role in connecting clients with efficient, tailored logistics solutions at Old Dominion Freight Line. This position combines business-to-business sales, strategic planning, and problem-solving while fostering lasting partnerships. With a focus on relationship-building and innovative solutions, this role thrives in a dynamic, fast-paced environment that values growth and exceptional service.</div><div></div><div>
A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his/her territory. The Solutions Specialist must provide responsive customer service and coordinate with operations to exceed their expectations. A Solutions Specialist will serve as the customer&rsquo;s point of contact through in person meetings to help meet their logistical needs. Must have 2+ years in B-B (Business to Business) sales or equivalent.</div><div></div><div>
Primary Responsibilities</div><ul><li>
Travels throughout assigned territory to meet customers in person on a regular basis and cultivates a good relationship with all traffic persons, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence the decision on routing traffic</li><li>
Keep the customer informed of new service points and improvements in company service</li><li>
Assist the customer with obtaining a rate agreement and submit the request to our pricing coordinators through the T-1 Pricing information form</li><li>
Regularly check on major accounts to ensure we are meeting our On-Time service promises</li><li>
Complete reports of monthly customer activities to identify their current level of business</li><li>
Provide information on rates and rate changes</li><li>
Submit itineraries on a weekly basis for coverage areas to maximize efficiency when visiting customers</li><li>
Maintain a positive relationship with drivers in his/her area and discuss possible leads</li><li>
Communicate customer&rsquo;s equipment requirements and hours of service to the service center operations</li><li>
Inform the customer of our Speed Service and Expedited abilities</li><li>
Manage transportation and entertainment expenses in an expense report that is submitted weekly</li><li>
Keep a record of your daily sales calls and enter them in our computer system</li><li>
Handle customer complaints through the appropriate channels</li><li>
As a condition of employment, employee must maintain a valid Driver&rsquo;s License with Satisfactory Driving Record, including no more than (4) moving motor vehicle violations or chargeable accidents, or combination thereof, within (3) years preceding the date of application with no more than (2) moving motor violations in the (12) months preceding the date of application; and no convictions of driving under the influence of alcohol (DWI, DUI, DWAI) within (4) years preceding the date of application.</li></ul><div></div><div>
Job Qualifications</div><div>
Education:</div><ul><li>
High School diploma or equivalent</li></ul><div>
Experience:</div><ul><li>
2+ B-B (Business to Business) sales experience or equivalent</li></ul><div></div><div>
Working Days:</div>
Monday,Tuesday,Wednesday,Thursday,Friday,<div></div><div>
Working Shift:</div>
AM<div></div><div>
Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.</div><div></div><div>
Join the OD Family Today! 
 
As a Full Time member of our Family, you and your family are eligible to receive:</div><ul><li>
Great Health Benefits including a Zero premium medical plan for employee only coverage</li><li>
Vision &amp; Dental</li><li>
Short Term &amp; Long Term Disability</li><li>
Flex Spending Accounts</li><li>
401k Retirement plan with company match and additional company annual discretionary match opportunity</li><li>
Life Insurance</li><li>
Wellness Program</li><li>
Tuition Reimbursement for Drivers and Technicians</li><li>
Training and growth opportunities to build a career</li><li>
We prioritize our OD family of employees</li><li>
Ability to advance through our promote from within philosophy</li><li>
National Career Opportunities Available at our 260+ service centers</li></ul><div></div><div>
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).</div><div></div><div>
If you have questions regarding this posting or require assistance with the application process, please <div>click here</div> for contact information.</div></div>

Solutions Specialist

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
 
 
At AWS, Security has always been &ldquo;job zero&rdquo;, meaning security is not just the top priority&mdash;it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.
 
 
This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.
 
 
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.
 
 
Key job responsibilities 
Technical expertise:
 
<ul><li>Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
</li><li>Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
</li><li>Experience with DevSecOps practices and tools
</li></ul>Strategic customer engagement:
 
<ul><li>Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
</li><li>Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
</li><li>Develop and scale customer success programs through respective Security domain teams and partner success team
</li><li>Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
</li><li>Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
</li></ul>Adoption program development:
 
<ul><li>As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
</li><li>Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
</li><li>Develop governance frameworks for sustainable adoption at scale across domains.
</li></ul>Customer success management:
 
<ul><li>Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
</li><li>Drive customer advocacy through success story documentation and advocacy program participation.
</li></ul>Product feedback loop:
 
<ul><li>Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
</li><li>Analyze trends in customer requests and pain points to identify potential product improvements.
</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>10+ years of senior customer facing role experience</li><li>15+ years of leading complex, large-scale, IT, technical or engineering programs experience</li><li>Experience working with current technologies (especially cloud)</li><li>7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>PMP/SCRUM/Agile certification or are you SAFe certified</li><li>Knowledge of the software development/engineering lifecycle from conception to delivery</li><li>Experience driving security programs across large diverse organizations</li><li>Experience driving business value realization at enterprise scale</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually 
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually 
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually 
USA, NY, New York - 201,000.00 - 272,000.00 USD annually 
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually 
USA, TX, Houston - 182,800.00 - 247,300.00 USD annually 
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually 
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div>

Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

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