customer solutions specialist

Signify

<div>
 Job Title
 
 
 Customer Order Desk Specialist
 
 
 
 Job Description
 
 
 
 
 About Signify
 
 
 
 Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
 
 
 At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
 
 
 Join us, and together, we&rsquo;ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
 
 
 
 More About The Role
 
 
 
 This is an exciting job opportunity for you to light the way as a Customer Order Specialist in Cairo, Egypt with Signify.
 
 
 <ul>
 <li>
 Checks the availability of order and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalate deviations
 </li>
 <li>
 Screens complex orders (specials) regarding technical content and commercial correctness.
 </li>
 <li>
 Manages specials, combined shipment, missing or dead-on arrival.
 </li>
 <li>
 Monitors digital sales order creation process
 </li>
 <li>
 Monthly reporting of order receipts, deliveries, sales and stock levels.
 </li>
 <li>
 Accepts and validates sales order by checking references and validating relevant information
 </li>
 <li>
 Manage sales orders up to delivery and to forwarding.
 </li>
 <li>
 Manages customer master data
 </li>
 <li>
 Responds to customer questions and complaints regarding products and services provided through various channels.
 </li>
 <li>
 Manages manual order creation for complex projects, including milestone delivery and billing schedules.
 </li>
 <li>
 Analyzes complex orders in SAP to check for discrepancies between order and feasibility and has a deep understanding of the client's need to propose alternative solutions
 </li>
 <li>
 Configures solutions that cater to (partly) contradicting requirements. As a customer order specialist, it supports a revenue of EUR &gt;50 million annually and is responsible for order management, work with partnership to deliver excellent customer service
 </li>
 <li>
 Leads process improvements and automation
 
 
 </li>
 </ul>
 
 More About You
 
 
 
 While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
 
 
 <ul>
 <li>
 University Bachelors or Masters Degree
 </li>
 <li>
 4+ years of professional experience in the following areas:
 </li>
 <li>
 Strong understanding of customer Order Execution cycle including warehousing and transportation activities
 </li>
 <li>
 Strong customer orientation
 </li>
 <li>
 Speed &amp; Execution mindset
 </li>
 <li>
 Systems Savvy (especially oracle and MS office tools)
 </li>
 <li>
 Communicates with impact
 </li>
 <li>
 Builds high performing teams
 
 
 </li>
 </ul>
 
 Everything we&rsquo;ll do for you
 
 
 
 You can grow a lasting career here. We&rsquo;ll encourage you, support you, and challenge you. We&rsquo;ll help you learn and progress in a way that&rsquo;s right for you, with coaching and mentoring along the way. We&rsquo;ll listen to you too, because we see and value every one of our 30,000+ people.
 
 
 We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
 
 
 Come join us, and together we can light the way.
</div>

Customer Order Desk Specialist

HCA Florida Sarasota Doctors Hospital

<div>Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Consulting Provider Solutions Specialist today with HCA Florida Sarasota Doctors Hospital.
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
The Consulting Provider Solutions Specialist serves as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR). Using a balanced combination of advanced customer service, project management, sales, leadership, training, and technology skills, the Consulting Provider Solutions Specialist role works with an integrated support team to provide workflow analysis, testing, training, implementation, support, and optimization to clinical users of ambulatory EHR technology. The role requires working closely with providers and practice personnel, but also involves working with an ecosystem of healthcare professionals. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA ambulatory EHR technologies. Duties also include ensuring providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Consulting Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.
1. Implementation/Change Management:
a) Leads and independently conducts ambulatory EHR implementations for providers and practices (new start-ups and acquisitions).
b) Provides Training and Second level support for dictation and voice recognition technologies.
c) Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices.
d) Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per HCA and Division IT&amp;S standards and guidelines.
e) Promotes process changes that improve the implementation, maintenance, and support of ambulatory EHR technologies.
f) Supports and assists with testing of ambulatory EHR functionality; assists in interpretation of test plans, troubleshooting, and clinical integration points.
g) Works with integrated support teams to address software functionality, content, and defect resolution updates.
h) Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting.
2. Support Requests:
a) Rounds in physician practices to ensure ambulatory EHR support needs and issues are proactivelyidentified and addressed.
b) Provides direct support of ambulatory EHR solutions to physician practices.
c) Documents interactions with physician practices to confirm needs are met, reporting issues to other teams as needed.
d) Coordinates provider and practice service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics.
e) Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
f) Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests.
g) Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates discussions with appropriate technical group or vendor to resolve the problem and coordinates as needed.
h) Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives.
i) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.
j) Serves as a subject-matter expert for ambulatory EHR solutions and support to the Service Desk Community.
3. Access:
a) Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology, related systems, and reporting access.
b) Collects and routes non-standard access requests to governing teams for consideration; Provides timely feedback and outcome to physician practices.
c) Promotes system security, information protection, and patient confidentiality and helps ensure compliance.
d) Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support.
4. Partnerships:
a) In collaboration with integrated support teams, works with physician practices to promote and advocate tools, resources and workflows to support clinical quality initiatives, certification and regulatory requirements, and patient experience strategies.
b) Works with Ambulatory Clinical Informatics team to create, introduce, and modify clinical content for the ambulatory EHR system.
c) Contributes to Corporate, Division, and Market strategic planning with regard to physician product linesand ambulatory EHR technologies.
d) Participates in data collection and reporting efforts, ensuring the accuracy of physician and practice data in HCA systems
1. Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems.
2. Collaborates with Central EHR Implementation and Ambulatory Clinical Informatics teams to design, develop, and implement education and training materials for the ambulatory EHR system in support of providers&rsquo; and practice staff initial and ongoing training.
3. Develops, maintains and customizes ambulatory EHR system training materials to reflect market or practice or specialty-specific needs.
4. Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency.
5. Trains in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base.
6. Coordinate and executes group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners.
1. Partners with practice, market, division and Corporate colleagues to enable a successful physician experience and foster improved customer service interactions.
2. Effectively communicates with customers, maintaining positive body language with confidence and patience.
3. Follows up, post issue resolution, to complete customer service cycle.
4. Seeks feedback though customer interaction to identify areas of improvement. 

<h6 class="jobSectionHeader">What qualifications you will need:</h6>
No Travel Required
5 years experience Required Years of Experience
Preferred: Proficiency in clinical applications, ambulatory EHR preferred
Education: College graduate or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred.
Certification/Licensure: N/A
<h5 class="jobSectionHeader">Benefits</h5>
HCA Florida Sarasota Doctors Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
 
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Consulting Provider Solutions Specialist

Nestors Global Pvt Ltd

Nestors Global is a leading writing services company committed to delivering high-quality content solutions to a diverse global clientele. Our expertise spans academic writing, business content, creative projects, and more. We pride ourselves on professionalism, reliability, and client satisfaction.Role Overview: We are seeking a proactive and customer-focused Customer Success &amp; Sales Support Specialist to join our growing team. This role blends customer service excellence with sales support, ensuring clients receive expert guidance and a seamless experience from inquiry to delivery. The ideal candidate is a confident communicator who enjoys building relationships and helping clients find the right solutions.Key Responsibilities:<ul><li>Client Engagement:</li></ul>Manage customer inquiries عبر phone, email, and live chat, providing clear and accurate information about our services.<ul><li>Consultative Sales Support:</li></ul>Understand client needs and recommend suitable writing services, packages, pricing options, and turnaround times.<ul><li>Order Coordination:</li></ul>Assist clients through the order placement process, ensuring all requirements are clearly captured and processed efficiently.<ul><li>Relationship Management:</li></ul>Build long-term client relationships through follow-ups, personalized support, and consistent communication.<ul><li>Issue Resolution:</li></ul>Address customer concerns and complaints professionally, ensuring timely and satisfactory resolutions.<ul><li>Cross-Team Collaboration:</li></ul>Coordinate with internal teams (writers, sales, and marketing) to ensure smooth service delivery.<ul><li>CRM &amp; Data Handling:</li></ul>Maintain accurate records of customer interactions, orders, and feedback within CRM systems.<ul><li>Customer Insights:</li></ul>Collect and share client feedback to support continuous improvement in services and customer experience.Requirements:<ul><li>Previous experience in customer service, sales support, or client-facing roles (writing or service-based industry preferred).</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving abilities with a customer-first mindset.</li><li>Familiarity with CRM tools and order management systems is an advantage.</li><li>Ability to multitask and perform in a fast-paced environment.</li><li>High attention to detail and organizational skills.</li><li>Comfortable communicating in a clear, professional British English tone.</li></ul>Why Join Nestors Global?<ul><li>Be part of a fast-growing, innovative content solutions company.</li><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career advancement and skill development.</li><li>Collaborative and supportive team culture.</li></ul>Work Location: In person

Customer Success & Sales Support Specialist

Cotiviti

<div>Overview:

The Client Solution Specialist I Retail is a key member of the Cotiviti Retail team, responsible for supporting client relationships, managing client enhancement requests, and providing application support. This role is ideal for a client-focused professional with experience in a retail-related industry, strong written and verbal communication skills, and the ability to analyze complex information in a dynamic, matrixed environment.<div></div><div> 
In this role, the Client Solution Specialist supports the successful delivery of solutions and services for strategic clients across the Retail division. The specialist collaborates closely with cross-functional partners&mdash;including Go-To-Market (GTM), development, product, and content teams&mdash;to ensure client needs are understood, prioritized, and effectively addressed.</div>
Responsibilities:
<ul><li>Produce and maintain documentation related to client projects, meetings, calls, product specifications, special initiatives, and follow-up actions.</li><li>
Serve as a primary point of contact for assigned clients, interacting directly to drive satisfaction and product success.</li><li>
Collaborate cross-functionally with Development, Engineering, Project Management, Sales, Operations, and Data Management to deliver all contractually required services.</li><li>
Investigate, analyze, and respond to client questions and issues for product.</li><li>
Explain and demonstrate alert applications and product functionality to clients.</li><li>
Generate, interpret, and present client and product performance reports.</li><li>
Provide data analysis on client-specific datasets and broader retail data trends.</li><li>
Support invoicing and contract management efforts by maintaining accurate records for assigned clients.</li><li>
Monitor product usage and proactively share insights and findings with internal Cotiviti stakeholders.</li><li>
Coordinate implementation, ongoing support, and maintenance activities for assigned accounts.</li><li>
Complete all responsibilities as outlined in the annual performance review and/or goal setting.</li><li>
Complete all special projects and other duties as assigned.</li><li>
Must be able to perform duties with or without reasonable accommodation.</li></ul><div>
This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.</div>
Qualifications:
<ul><li>B.S., B.A, or advanced degree in business or retail related field, or equivalent experience.
</li><li>1-3 years working in customer relations, sales or Client Services required.
</li><li>Proven ability to manage client expectations, multiple tasks, and deadline accountability.
</li><li>Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day and complex customer problems required.
</li><li>Excellent oral and written skills are required.
</li><li>Excellent organization skills, with ability to track multiple projects simultaneously.
</li><li>Strong interpersonal skills required.
</li><li>Understands that the clients&rsquo; best interests are served through smooth, seamless service delivery.
</li><li>Proactive, self-motivated individual with a demonstrated ability to work well in a group setting. Must be able to perform daily functions with little supervision.
</li><li>Strong technical skills, with proven track-record of working with robust software platforms.
</li><li>Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook.</li></ul><div>
Mental Requirements:</div><ul><li>
Communicating with others to exchange information.</li><li>
Assessing the accuracy, neatness, and thoroughness of the work assigned.</li></ul><div>
Physical Requirements and Working Conditions:</div><ul><li>
Remaining in a stationary position, often standing or sitting for prolonged periods.</li><li>
Repeating motions that may include the wrists, hands, and/or fingers.</li><li>
Must be able to provide a dedicated, secure work area.</li><li>
Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
</li><li>No adverse environmental conditions are expected.</li></ul><div>
Base compensation ranges from $58,000 to $78,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.</div><div></div><div> 
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.</div><div></div><div> 
Date of posting: 04/12/2026</div><div>
Applications are assessed on a rolling basis. We anticipate that the application window will close on 06/12/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.</div><div>
#LI-JB1</div><div>
#LI-Remote</div><div>
#senior</div></div>

Client Solution Specialist I - Retail

CarMax

<div>6179 - El Paso West - 6101 S. Desert Boulevard, El Paso, Texas, 79932
CarMax, the way your career should be!
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do &ndash; Essential Responsibilities
<ul><li>Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications</li><li>
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals</li><li>
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory</li><li>
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards</li><li>
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management</li><li>
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing</li></ul>
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Demonstrate exceptional communication skills</li><li>
Display confidence in self, the product and CarMax</li><li>
Ability to build and maintain strong relationships</li><li>
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun</li><li>
Balance the needs of the Customer and the business when making decisions</li><li>
Seek to fully understand and meet Customer needs</li><li>
Create win-win solutions to Customer issues</li><li>
Get work done well, on time and follow the right process</li><li>
Drive work processes and pay close attention to detail</li><li>
Perform multiple duties in a high energy, fast-paced working environment</li><li>
Read, interpret and transcribe data in order to maintain accurate records</li><li>
Lift objects that weigh as much as 25 lbs.</li></ul>
Education and/or Experience<ul><li>
High School Diploma, or equivalent</li><li>
Sales and customer service experience, in an area such as retail, preferred</li><li>
Valid Driver&rsquo;s License</li><li>
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Customer Specialist

<div>6170 - Tucson East - 4030 E 22nd Street, Tucson, Arizona, 85711
CarMax, the way your career should be!
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We&rsquo;ve become the nation&rsquo;s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do &ndash; Essential Responsibilities
<ul><li>Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications</li><li>
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals</li><li>
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory</li><li>
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards</li><li>
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management</li><li>
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing</li></ul>
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Demonstrate exceptional communication skills</li><li>
Display confidence in self, the product and CarMax</li><li>
Ability to build and maintain strong relationships</li><li>
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun</li><li>
Balance the needs of the Customer and the business when making decisions</li><li>
Seek to fully understand and meet Customer needs</li><li>
Create win-win solutions to Customer issues</li><li>
Get work done well, on time and follow the right process</li><li>
Drive work processes and pay close attention to detail</li><li>
Perform multiple duties in a high energy, fast-paced working environment</li><li>
Read, interpret and transcribe data in order to maintain accurate records</li><li>
Lift objects that weigh as much as 25 lbs.</li></ul>
Education and/or Experience<ul><li>
High School Diploma, or equivalent</li><li>
Sales and customer service experience, in an area such as retail, preferred</li><li>
Valid Driver&rsquo;s License</li><li>
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred</li></ul>
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation&rsquo;s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For&reg;.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The D2AS Outreach program is responsible for escalating all trends and customer pain points brought up through reviews, device launches, and product teams. The program is designed to uncover specific issues or experiences that have affected customers by proactively reaching out to them. 
 
A D2AS Outreach Specialist plays a critical role in the support of Amazon devices and large-scale digital offerings. As an Outreach Specialist, you will use your knowledge and expertise to ensure quality support for Amazon devices and services. You will be expected to identify and escalate key product support issues, and dive deep into contacts and data to uncover systemic problems. As a subject matter expert, you will use your intimate knowledge of customer service and Amazon products to facilitate feedback and detailed insights that drive changes and improvements to products, support strategy, and operational execution. 
 
Key job responsibilities 
<ul><li>Rescuing the customer experience and rebuilding customer trust by reaching out to customers who have left a review that indicates they need help, have had a poor product experience, or have had a negative interaction with Amazon&rsquo;s customer service.</li><li>Uncovering and escalating emerging or trending customer issues called out in reviews or contacts.</li><li>Compiling customer feedback, product insights, and other learnings to spark changes and improvements to products, support strategy, and operational execution.</li></ul>
- Supporting pre- and post- product launch deliverables, including deep dives into contacts, content, troubleshooting workflows, and other sources; curating that information into actionable updates for CS Assistant content, Help content, ASTRO paths, and training modules. 
<ul><li>Driving effective teamwork, communication, collaboration, and commitment inside and outside the team.</li></ul> 
A day in the life 
D2AS Outreach Specialists make outbound calls to customers to see if they can provide troubleshooting or gather additional insight or feedback. In addition to general device reviews, they also handle Outreach work which involves working on SIMs filed directly by Product Managers to gather feedback, verify bug fixes, provide troubleshooting, and various other requests.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Speak, write, and read fluently in French</li><li>1+ years of customer service experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>6+ months of Amazon Business or other Amazon Customer Service experience</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

D2AS Outreach Specialist, Customer Success and Outreach (FR), D2AS ECR

Search 10000+ Customer solutions specialist jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 customer solutions specialist jobs Near Me

Customer Order Desk Specialist

Consulting Provider Solutions Specialist

Customer Success & Sales Support Specialist

Client Solution Specialist I - Retail

Customer Specialist

Customer Specialist

D2AS Outreach Specialist, Customer Success and Outreach (FR), D2AS ECR