customer solutions specialist

<div><p><b>OFR Customer Implementation Specialist</b></p>
<p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>
<p><i>Who moves mountains even across oceans? You do.</i><b>- DHL Global Forwarding</b> has an opening for a <b>OFR Customer Implementation Specialist </b>in <b>Jeddah, Saudi Arabia. </b>Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.</p><br>
<p>Join us in connecting people and improving lives!</p><br>
<p><b>In this OFR Customer Implementation Specialist position
</b></p><ul><li>Execute customer operations plans and processes to deliver efficient logistics processes</li>
<li>Execute, manage and update orders received via the system including special and non-assigned orders</li>
<li>Ensure flow of goods and information across a customer&rsquo;s global supply chain and provide resolution for order/ delivery issues</li>
<li>Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.</li>
<li>Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines</li>
<li>Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements</li>
<li>Track the available capacities and ensure optimum utilization as per the set objectives</li>
<li>Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary</li>
<li>Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.</li>
<li>Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery</li>
<li>Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations</li>
<li>Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service</li>
<li>Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency</li>
</ul><p><b>Stakeholders:</b>
</p><ul><li>Connect with and influence other specialist departments and 3rd parties e.g. external service providers</li>
<li>May convince others to accept new concepts, practices, and approaches</li>
<li>Build strong, trusting cross-functional relationships with DHL managers</li>
<li>Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li>
<li>Provide technical guidance to line managers and employees</li>
</ul><p><b>Management Responsibility</b></p>
<ul><li>Individual contributor who may manage two or fewer employees</li>
<li>May direct the work of other lower level professionals or manage processes and programs</li>
<li>Coach and review the work of lower level professionals</li></ul><br>
<p><b>Now, here is what we need from you!</b></p>
<p><b>Education Level</b></p>
<ul><li>Bachelor&rsquo;s Degree or equivalent experience/qualification</li>
</ul><p><b>Experience Level</b></p>
<ul><li>more than 4 years</li>
</ul><p><b>We offer:</b></p>
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul><p><b>Why join DHL Global Forwarding?</b></p><br>
<p>We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br>
<p>Our <b>TOP EMPLOYER prestigious certification</b> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p><br>
<p>We aspire to become the undisputed leader in our industry, <b>when people think of forwarding; we want them to think DGF </b>because we have:</p><br>
<ul><li>The<b> largest global network</b> with more than ~30,000 passionate employees</li>
<li>The most <b>efficient processes</b> and <b>fastest response times</b></li>
<li>The <b>best solutions</b> and <b>best customer service</b></li></ul><br>
<p><b>Our Vision: </b>The Logistics Company for the World.</p>
<p><b>Our Mission: </b>Excellence. Simply Delivered.<br>
<b>Our Purpose: </b>Connecting People, improving lives.<br>
<b>Our Values: </b>Respect &amp; Results<br>
<b>Our Goals: </b>Employer, Provider, and Investment of Choice, Living Responsibility</p><br>
<p><i>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</i></p></div>

OFR Customer Implementation Specialist

Mastercard

<div><p><b>Our Purpose</b></p><p></p><p><i>
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><p></p><p><b>
Title and Summary</b></p><p></p>
Senior Specialist, Customer Success<p></p>
Overview
<br>
<br>
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
<br>
<br>
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
<br>
<br>
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team&rsquo;s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
<br>
<br>
Responsibilities
<br>
<br>
As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
<br>
<br>
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
<br>
<br>
Customer Engagement:
<br>
<br>
Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
<br>
<br>
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
<br>
<br>
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
<br>
<br>
Growing the Business:
<br>
<br>
Leverage Mastercard Services&rsquo; offerings to achieve customer goals and realize value propositions of Mastercard products
<br>
<br>
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
<br>
<br>
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
<br>
<br>
Technical &amp; Program Readiness:
<br>
<br>
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
<br>
<br>
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
<br>
<br>
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
<br>
<br>
All About You:
<br>
<br>
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
<br>
<br>
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
<br>
<br>
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
<br>
<br>
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
<br>
<br>
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
<br>
<br>
Experience in identifying &ldquo;next opportunity&rdquo; for customers to further enhance the strength and value of the partnership for both parties
<br>
<br>
Experience in creative thinking and development of innovative solutions to complex customer challenges
<br>
<br>
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
<br>
<br>
Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
<br>
<br>
English and Turkish languages are required.<p></p><p><b>
Corporate Security Responsibility</b></p><p><br>
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li><p>
Abide by Mastercard&rsquo;s security policies and practices;</p></li><li><p>
Ensure the confidentiality and integrity of the information being accessed;</p></li><li><p>
Report any suspected information security violation or breach, and</p></li><li><p>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</p></li></ul></div><p></p>

Senior Specialist, Customer Success

Honeywell

<div><p>As a Senior Customer Marketing Specialist here at Honeywell, you will play a crucial role in driving customer engagement and loyalty through the development and execution of effective marketing strategies. Collaborating closely with sales teams, this role involves understanding customer needs and creating targeted marketing campaigns. This role will collaborate very closely with channel partners, co-driving marketing campaigns, and ensuring a full funnel approach to our marketing strategies. If you are a dynamic and self-motivated individual with a passion for customer marketing, this is an exciting opportunity to contribute to Honeywell's global success.</p></div>
<br><div><p><b>Key Responsibilities
</b></p><ul><li>Build the marketing strategy for your business unit in alignment with the budget and business strategy.
</li><li>Develop and execute customer marketing initiatives to drive customer engagement and loyalty.
</li><li>Collaborate with sales teams to understand customer needs and deliver on them.
</li><li>Create and manage marketing programs, including events, tradeshows, exhibitions, email campaigns, social media promotions, and loyalty programs.
</li><li>Design different sales enablement material, ensuring brand consistency.
</li><li>Monitor and report on the effectiveness of marketing campaigns, actioning insights and recommendations for improvement.</li></ul></div>
<br><div><p><b>YOU MUST HAVE
</b></p><ul><li>6+ years of experience in customer marketing or related roles.
</li><li>Experience in a similar B2B industry, focused on driving revenue and lead generation.
</li><li>Experience in organizing attendance at large tradeshows and exhibitions.
</li>Dynamic and self-motivated individuals who thrive in a fast-paced environment<br>
<li>
</li></ul><p></p><p><b>WE VALUE
</b></p><ul><li>Bachelor's degree in Marketing, Business, or related field
</li><li>Experience working with SFDC.
</li><li>Experience working on Marketing Development Funds (MDF) programs.
</li></ul><p>Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : <b>click here </b><i>(https://www.honeywell.com/us/en/company/inclusion-and-diversity)
</i></p><p><i>Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :</i></p></div>
<br><div>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.</div>

Sr Customer Marketing Specialist

NİLÖRN ETİKET

<div><h2 class="jobSectionHeader"><b>İş Tanımı</b></h2><div>
Pozisyon: Customer Account Specialist<br>
<br>
Yurtdışı merkezli bir firma olarak, m&uuml;şteri hizmetlerinde ve tekstil sekt&ouml;r&uuml;nde kariyer yapmayı hedefleyen, dinamik ve enerjik bir M&uuml;şteri Hesap Uzmanı arıyoruz. Bu pozisyon, hem yurti&ccedil;i hem de yurtdışı m&uuml;şteri ilişkilerini y&ouml;netme ve geliştirme konusunda &ouml;nemli bir rol oynayacaktır.<br>
<br>
G&ouml;revler:<br>
<br>
<ul><li>M&uuml;şteri hesaplarını y&ouml;netme ve takip etme</li><li>M&uuml;şteri ihtiya&ccedil;larını belirleme ve &ccedil;&ouml;z&uuml;m &ouml;nerileri sunma</li><li>M&uuml;şteri memnuniyetini sağlama ve geliştirme</li><li>M&uuml;şteri ilişkilerini y&ouml;netme ve geliştirme</li><li>M&uuml;şteri verilerini ve işlem ge&ccedil;mişlerini g&uuml;ncelleme ve takip etme</li><li>M&uuml;şteri sorunlarını &ccedil;&ouml;zme ve geri bildirim sağlama</li></ul></div><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div><br>
<br>
<br>
<ul><li>M&uuml;şteri hizmetleri alanında deneyim</li><li>İletişim becerileri konusunda m&uuml;kemmel</li><li>Problem &ccedil;&ouml;zme ve analitik d&uuml;ş&uuml;nme becerileri</li><li>Organizasyon ve zaman y&ouml;netimi becerileri</li><li>Detaylara dikkat etme yeteneği</li><li>Takım &ccedil;alışmasına yatkın</li><li>MS Office programlarına hakim</li></ul><br>
&Ccedil;alışanlarımıza rekabet&ccedil;i bir maaş ve fayda paketi sunuyoruz. Ayrıca, kişisel ve profesyonel gelişimlerini desteklemek i&ccedil;in eğitim ve gelişim fırsatları sunuyoruz. Eğer siz de m&uuml;şteri hizmetleri alanında kariyer yapmayı hedefliyorsanız ve yukarıdaki niteliklere sahipseniz, sizinle tanışmayı d&ouml;rt g&ouml;zle bekliyoruz.</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Customer Account Specialist
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Tekstil
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Tekstil , M&uuml;şteri Hizmetleri
</div></div><div><p><b>&Ccedil;alışma Şekli</b></p>
<div>:</div>
<div>Tam zamanlı
</div></div><div><p><b>&Ccedil;alışma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>Hibrit
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Yeni Mezun
</div></div><div><p><b>&Ccedil;alışma Yeri</b></p>
<div>:</div>
<div>İstanbul Avrupa Yakası
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>9.01.2026
</div></div><div><p><b>Son Başvuru Tarihi</b></p>
<div>:</div>
<div>10.03.2026</div></div></ul></div>

Customer Account Specialist

Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

LSEG (London Stock Exchange Group)

<div><div>Proud to share LSEG in the India is Great Place to Work certified (Jun &rsquo;25 &ndash; Jun &rsquo;26).</div><div>
Learn more about life and purpose of our company directly from India colleagues&rsquo; video: <div>Bengaluru, India | Where We Work | LSEG</div></div><div></div><div>
Job Description</div><div></div><div>
LSEG, the world's leading source of intelligent information for businesses and professionals. We deliver intelligent information quickly and efficiently, so professionals have knowledge to act. By joining the LSEG Quantitative Product Specialist team, we will be enabling the discovery of new financial relationships and strategies.</div><div></div><div>
As a Product Specialist at LSEG, the world's leading source of intelligent information for businesses and professionals, we thoroughly understand our clients&rsquo; and prospective clients&rsquo; quantitative requirements from data to workflow needs and can determine, eloquent, construct, and demonstrate the best solution set for the customer and for your set of dedicated accounts. You are a platform and content expert who applies deep technical skills to build complex data calculations and workflows tailored to the customer&rsquo;s requirements. Your good communication skills enable you to convey the benefits, insights, functionality and usability of our solutions. Your deep product knowledge and analysis skills will lead to your significant contribution to growing our proposition internally and externally.</div><div></div><div>
Job Description:</div><ul><li><div>
Provide direct specialized customer service support to analysts, researchers, and quants at the world's largest and most prominent investment firms, banks and hedge funds</div></li><li><div>
Assist clients in understanding, extracting and correctly using Refinitiv and third-party data from a centralized SQL or Oracle database for their back testing models</div></li><li><div>
Solve, research, code scripts, and answer client inquiries on content and database functionality. Work with internal and external parties, including vendors, content specialists, developers and product managers, through to resolution.</div></li><li><div>
Build and develop long term relationships with existing clients through training, client meetings, implementation support, case management, and timely assistance in their financial research project and model development needs.</div></li><li><div>
Meet with Sales and prospective customers, gather product and integration requirements, demonstrate various aspects of the platform, and assist in the onboarding of new business.</div></li><li><div>
Improve the customer experience by advocating for and testing new product features and promoting increased product usage into the client&rsquo;s workflow.</div></li><li><div>
Improve the end-to-end customer journey and affect continuous business process improvement through Lean Six Sigma inspired project contributions.</div></li><li><div>
Act as a coach or mentor for the Product Specialist and the new hires.</div></li></ul><div></div><div>
Requirements:</div><ul><li><div>
Bachelor of Science or equivalent experience from a top university in Engineering/Computer Science, Finance, or Mathematics.</div></li><li><div>
Knowledge and experience with financial or &ldquo;big data&rdquo; databases.</div></li><li><div>
Demonstrate Intermediate Microsoft SQL coding experience.</div></li><li><div>
Experience with equity market and data content with good understanding of general financial markets</div></li><li><div>
Experience in quantitative analytics / equity research / equity or credit risk or financial modeling</div></li><li><div>
Familiarity with statistics and econometrical packages like Matlab and R and open source high level programming languages like Python.</div></li><li><div>
Ability to collaborate and communicate with technical and non-technical personnel via phone, face-to-face, and in writing.</div></li><li><div>
Ability to give effective presentations and provide ad hoc answers Curious attitude with excellent problem solving skills.</div></li><li><div>
Ability to travel (&lt; 5%)</div></li><li><div>
Candidate should be Flexible to cover any shifts based on Business requirement .</div></li></ul><div></div><div>
Career Stage:</div>
Senior Associate<div></div><div>
London Stock Exchange Group (LSEG) Information:</div><div>
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</div><div></div><div>
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</div><div></div><div>
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</div><div></div><div>
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</div><div></div><div>
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</div><div></div><div>
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.</div><div></div><div>
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</div><div></div><div>
Please take a moment to read this <div>privacy notice</div> carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, <div>your rights and how to contact us as a data subject</div>.</div><div></div><div>
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</div></div>

Specialist - Customer Support

People for People Executive Search

<div>
 <p>
  We are currently looking for a &ldquo;Customer Services Specialist &rdquo; for our business partner operating in the consumer goods sector.
 </p>
 <p>
  The role will be responsible for all sales reporting and analysis processes within the company, ensuring that sales and operational services to both internal and external customers are carried out at the highest level.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <ul>
  <li>
   Manage the entire order cycle from order entry to invoicing.
  </li>
  <li>
   Process both customer orders and returns in SAP in line with the company&rsquo;s standard operating procedures and resolve any issues together with Supply Chain and Finance teams.
  </li>
  <li>
   Coordinate and prioritize customer orders effectively by working closely with customers, sales teams, and all operational stakeholders.
  </li>
  <li>
   Track the status of customer orders and ensure on-time, complete delivery; coordinate the resolution of any delivery or shipment issues with internal and external stakeholders.
  </li>
  <li>
   Keep customer and product master data accurate and up to date in SAP.
  </li>
  <li>
   Monitor and regularly report customer service levels and work with relevant departments to improve order fulfillment rates.
  </li>
  <li>
   Report weekly to Sales &amp; Marketing teams regarding unavailable products in incoming customer orders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree is required.
  </li>
  <li>
   Minimum intermediate level of English.
  </li>
  <li>
   At least 3 years of experience in Sales, Customer Service, Order Management and/or Reporting functions.
  </li>
  <li>
   Experience in pharmaceuticals, dermocosmetics or FMCG sectors is preferred.
  </li>
  <li>
   Experience in international and corporate company environments.
  </li>
  <li>
   Strong communication skills.
  </li>
  <li>
   Customer-oriented mindset.
  </li>
  <li>
   Strong problem-solving ability.
  </li>
  <li>
   Proficient in MS Office.
  </li>
  <li>
   Preferably experienced in SAP SD and MM modules.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Services Specialist

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