customer solutions specialist

Ephrata National Bank

<div><div>Pay Transparency</div>
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Benefits
Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.
To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.
Summary:
The Customer Solutions Specialist is responsible for demonstrating customer centricity while providing an exceptional sales and service experience through engaging in needs based conversations. Prioritizes customer&rsquo;s financial well-being during every interaction. Stays up to date on products, services and processes to effectively assist customers in both service and sales interactions. Responsible to assist with branch operations and ensures compliance through the adherence of all policies and procedures. Supports the Bank&rsquo;s mission, vision, and values by collaborating to achieve both the branch and individual goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Expands and nurtures the branch customer network through proactive sales and service initiatives. Enhances the customer experience by identifying solutions to improve and maintain their financial wellbeing. Collaborate with a team of financial partners to deliver a holistic approach to financial wellbeing.</li><li>
Enhances the customer experience by intentionally focusing on financial wellness discussions and problems solving for future needs. Introducing and demonstrating technology as a solution to meet customer needs and convenience.</li><li>
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.</li><li>
Maintains a solid understanding of product and procedural knowledge to identify and solve customer problems effectively to drive customer loyalty.</li><li>
Stays knowledgeable, maintains and demonstrates an understanding of digital solutions and technology to support customers and solve problems.</li><li>
Demonstrate high proficiency in first contact (one-touch) resolution for issues with banking services and accounts.</li><li>
Demonstrates high level proficiency when opening consumer and business accounts, performing account maintenance, problem resolution and conducting routine transactions.</li></ul>
Partners with the Community Banking Manager to execute on an aligned sales and customer experience strategy.<ul><li>
Cultivate community relationships by participating in Bank sponsored events.</li><li>
Based upon business needs, may generate consumer loan applications and assist customers through the entire process. Lending certification is required inclusive of completing internal training and MLO compliance requirements.</li><li>
Demonstrate good judgement, problem solving and decision-making skills.</li><li>
Remain adaptable to policy, procedure, department structure, and overall company changes and environment.</li><li>
Assess the risk in each transaction and seek additional assistance, if necessary, in identifying possible fraudulent transactions.</li><li>
Conduct bank&rsquo;s routine transactions within established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc) with accuracy.</li><li>
Consistently exhibit a professional demeanor with internal and external customers.</li><li>
Assist the branch in maintaining cash levels and controls.</li><li>
Assist the branch in maintaining audit and compliance requirements.</li><li>
Complete other duties that may be assigned by management.</li></ul>
Required/Preferred Education and Experience:<ul><li>
High school degree or GED required. Associates degree preferred.</li><li>
2-3 Years of retail experience, with demonstrated sales results, preferred.</li><li>
In the event that business needs require loan certification, training and MLO compliance requirements to obtain an NMLS number are required within a 12 month period.</li><li>
Ability to demonstrate good judgement and sound decision making.</li><li>
Maintain a high level of integrity.</li><li>
Excellent listening, verbal and written communication skills.</li><li>
Detail oriented, well organized and proficient in multitasking.</li><li>
Excellent relationship building skills.</li><li>
Act as a self-motivated team player.</li><li>
Successful completion of all required training.</li><li>
Must have a professional appearance and manner.</li><li>
Expected to participate and successfully complete appropriate educational classes as required.</li></ul>
Competencies:<ul><li>
ENB Operational and Functional Competencies</li><li>
Role Specific Competencies:<ul><li>
Focused on Customer Needs-Dedication to serving customers enthusiastically both internally and externally. Proficient in understanding and prioritizing customer satisfaction, integrating these principles into all business decisions, and utilizing insight to develop tailored customer solutions;</li><li>
Effective Communications &ndash; Understanding of effective communication methods, tools and techniques; ability to deliver, receive, and interpret ideas, information, and needs through applying appropriate communication behaviors;</li><li>
Managing Multiple Priorities &ndash; Ability to manage multiple objectives, projects, customers, or activities, making effective judgments as to prioritizing and time allocation;</li><li>
Problem Solving &ndash; Ability to anticipate and resolve operational and procedural problems; utilize this knowledge appropriately to diverse situations to solve customer issues while minimizing risk for the bank; and</li><li>
Accountability &ndash; Promotes a sense of urgency and assumes responsibility while following through on commitments and working to achieve sales goals.</li></ul></li></ul>
Supervisory Requirements:
There are no supervisory responsibilities in this job.
Work Environment:
This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.
Physical Demands:
Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position may have long periods of standing.
Position Type and Expected Hours of Work:
Days and hours of work vary based on the needs of the branch. Flexibility of schedule to meet business needs is required.
Travel:
Minimal travel may be required.
EEO Statement:
Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.
This job description reflects management&rsquo;s assignment of essential functions and position responsibilities. Nothing in this job description restricts management&rsquo;s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank&rsquo;s procedures and to act as a role model in the adherence to bank policies.</div>

Customer Solutions Specialist

WebstaurantStore

<div><h2 class="jobSectionHeader">Job Summary</h2>
Shift: 9:30 AM &ndash; 6 PM ET or local time zone equivalent, Monday through Friday, weekends as needed
60-Day Training Period: 9 AM &ndash; 5:30 PM ET or local time zone equivalent, Monday through Friday 
The Customer Solutions Specialist position is an action-oriented role where critical thinking is required to assist customers by utilizing multiple software tools to navigate customer accounts, research questions, solve problems, and communicate effective solutions. 
 
Culture is important to us; we stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country every day.
<h2 class="jobSectionHeader">Responsibilities</h2><ul><li>
Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model</li><li>
Ensure that customers always have the most complete and up-to-date information about the status of their orders</li><li>
Switch tasks as needed based on the current needs of the department</li><li>
Partner with other departments within and outside of Customer Solutions to support both the customer and the company</li><li>
Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution</li><li>
Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities</li><li>
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
</li><li>Be flexible and adapt to change as we continue to grow as a company</li><li>
Regularly connect via video for one-on-one meetings as well as team meetings</li><li>
Continue to invest in your own learning and training to enhance your abilities in the role</li><li>
Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales
</li></ul><h2 class="jobSectionHeader">Physical Requirements</h2><ul><li>
Work is performed while sitting/standing and interfacing with a personal computer.</li><li>
Requires the ability to communicate effectively using speech, vision, and hearing.</li><li>
Requires the regular use of hands for simple grasping and fine manipulations.</li><li>
Requires occasional bending, squatting, crawling, climbing, and reaching.</li><li>
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.</li></ul><h2 class="jobSectionHeader">
Remote Work Qualifications</h2><ul><li>
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.</li><li>
Access to a home router and modem.</li><li>
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).</li><li>
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.</li><li>
The desire and ability to work and communicate with other team members via chat, webcam, etc.</li><li>
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.</li></ul><h2 class="jobSectionHeader">
Experience</h2><ul><li>
Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
</li><li>Excellent verbal and written communication skills; conversational fluency in English required
</li><li>40 Words Per Minute (WPM) typing speed required</li><li>
Consistent 75mbps download/10mbps upload internet speeds are required</li><li>
The ability to work a training schedule of 9 AM &ndash; 5:30 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period</li><li>
The ability to work 9:30 AM &ndash; 6 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period</li><li>
The ability to work 7:30 AM &ndash; 4 PM ET or local time zone equivalent, Saturday and Sunday, after the 60-day onboarding period, on an as-needed basis</li></ul><h2 class="jobSectionHeader">
Education</h2><ul><li>
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.</li></ul><h2 class="jobSectionHeader">
Desired Traits &amp; Skills</h2><ul><li>
Ability to communicate via phone, chat, and e-mail in a fast-paced environment</li><li>
Ability to manage multiple priorities and tasks at one time</li><li>
Ability to understand and adapt to a of variety of personalities and communication styles both inside and outside of the company
</li><li>Ability to work on a team and independently</li><li>
Ability to follow through and meet deadlines</li><li>
Demonstrated ability to think critically and solve complex problems efficiently and effectively</li><li>
An internal drive to succeed and a desire to learn and grow
</li><li>A concern for helping others and doing the right thing by them</li>
Innovation and the ability to challenge the status quo 
<li>
</li></ul> 
What we Have to Offer:
<ul><li>A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more
</li><li>Opportunities for growth and professional development
</li><li>In-depth training on our varying selection of products and the services we offer
</li><li>Opportunities to collaborate and connect virtually across teams and departments
</li><li>Full-time training staff
</li><li>Continuous support through various trainings and available mentorships
</li>A focus on work/life balance 
<li>
</li></ul> 
One Part of the Bigger Picture
WebstaurantStore&rsquo;s parent company, Clark Associates, has made the Central Penn Business Journal&rsquo;s list of &ldquo;Top 50 Fastest Growing Companies&rdquo; in Pennsylvania for 9 years in a row. The base of Clark&rsquo;s success comes from four key directives: Hiring great people, creating value for customers, and investing in employees and their communities. These pillars drive each of Clark Associates&rsquo; multi-million-dollar businesses forward, including WebstaurantStore and other industry-leading names like 11400, Clark Food Service Equipment, The Restaurant Store, and Clark National Accounts.
Are You Ready?
Entrepreneurial Spirit, Doing the Right Thing, and having a Passion for Excellence are the driving forces behind WebstaurantStore&rsquo;s Customer Solutions team. Making things better for our customers is our goal every single day. Achieving that goal means working with others to find solutions for the greater good, never settling for mediocrity, and using failure as an opportunity to grow. If that sounds like a mission you&rsquo;re ready to be a part of, we&rsquo;d love to discuss this role with you further, and we&rsquo;re excited to meet you!
Never heard of us? That&rsquo;s okay! We love sharing our stories.<ul><li>
WebstaurantStore | About Us</li><li>
Video Message from Leadership</li><li>
Clark Associates Timeline [Parent Company]</li></ul>
Check us out on:<ul><li>
LinkedIn</li><li>
Instagram</li><li>
Facebook</li><li>
YouTube</li><li>
TikTok</li><li>
Pinterest</li><li>
X/Twitter</li></ul><h2 class="jobSectionHeader">
Company Overview</h2>
The foodservice professional&rsquo;s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.<h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Medical</li><li>
Vision</li><li>
Dental</li><li>
PTO</li><li>
Paid Maternity Leave</li><li>
Paid Parental Leave</li><li>
Life Insurance</li><li>
Disability</li><li>
Dependent Care FSA</li><li>
401(k) matching</li><li>
Employee Assistance Program</li><li>
Wellness Incentives</li><li>
Company Discounts</li><li>
AT&amp;T &amp; Verizon Discount</li><li>
Bonus Opportunities</li><li>
Accident Insurance</li><li>
Critical Illness Insurance</li><li>
Adoption Assistance</li></ul><h3 class="jobSectionHeader">
Available at HQ Locations Only</h3><ul><li>
On-Site Fitness Centers</li><li>
Dog-friendly Offices</li></ul></div>

Customer Solutions Specialist 9:30 AM – 6 PM ET

ALCIVIA

<div>Description:

ALCIVIA is looking to fill a full-time Customer Solutions Billing Specialist at our Cottage Grove Headquarters location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You&rsquo;re looking for ALCIVIA.
Pay Type: Hourly Rate, bi-weekly
Work Setting: Onsite, In-Office.
Work Location: 1401 Landmark Drive, Cottage Grove, WI 53527.
Core Work Schedule: Monday - Friday, 8:00am to 4:30pm.
Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.<ul><li>
Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.</li><li>
401K company match up to 6% and 100% vested day one.</li><li>
Paid Parental Leave.</li><li>
Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.</li><li>
100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&amp;D Insurance, Employee Assistance Program.</li><li>
Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications &amp; Licenses, and more.</li><li>
Company Clothing Annual Allowance.</li></ul>
ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/<ul><li>
Visit our Company Social Media Accounts: Facebook and LinkedIn.</li></ul>
Customer Solutions Billing Specialist Essential Responsibilities:
The Customer Solutions Billing Specialist is responsible for executing a wide range of administrative billing, inventory, and contract-related processes with accuracy and efficiency. This role ensures timely and accurate billing while maintaining clean and compliant account records. This position coordinates with internal teams to resolve discrepancies, maintain account structures, and ensure financial documentation meets audit standards. In addition to core billing responsibilities, this position is expected to support front office functions as needed&mdash;particularly during peak seasons, month-end deadlines, or at the direction of management. This includes answering customer calls, assisting with account inquiries, and supporting front-line customer service activities alongside the Customer Solutions Specialist team.<ul><li>
Accurately process billing transactions related to products, services, equipment, and contract agreements.</li><li>
Set up and maintain customer account structures and service documentation in internal systems (e.g., ERP, CRM, or contract management platforms).</li><li>
Perform billing corrections, tax adjustments, and account updates based on internal workflows and approved documentation.</li><li>
Monitor shared billing inboxes and help desk queues; respond to internal billing inquiries and escalate items when necessary.</li><li>
File, reconcile, and validate support documents such as service tickets, delivery records, and exemption forms.</li><li>
Ensure all billing-related documentation is complete, accurate, and compliant with company policy and audit standards.</li><li>
Processes inventory related transactions, including transfers, receivers, and adjustments, as assigned and required.</li><li>
Complete assigned month-end billing tasks, including transaction finalization, data reconciliation, and reporting requirements.</li><li>
Use internal systems to review, validate, and approve billing data across products, services, and customer segments.</li><li>
Maintain clean audit trails by documenting approvals, corrections, and transaction statuses consistently.</li><li>
Partner with credit, sales, operations, and front office teams to ensure alignment on account setup, billing timelines, and documentation standards.</li><li>
Communicate billing discrepancies, missing documentation, or system issues to appropriate team members for resolution.</li><li>
Support contract setup and ongoing maintenance by coordinating internally to ensure correct terms are reflected in the billing system.</li><li>
Support front office functions during peak seasons, staffing shortages, or at the direction of management.</li><li>
Assist with incoming customer calls, account inquiries, payment processing, orders, change requests, or general support requests.</li><li>
Maintain a professional, service-oriented approach when handling customer communication via phone or email.</li><li>
Coordinate closely with the Customer Solutions front office team to ensure consistent customer service across departments.</li><li>
Flexibility to work outside of core business hours to support seasonal needs and ensure exceptional customer service during peak periods.</li><li>
Other duties as assigned.</li></ul>
Requirements:

Customer Solutions Billing Specialist Required Skills &amp; Qualifications:<ul><li>
High school diploma or equivalent required; Associate degree in Business, Accounting, or related field preferred.</li><li>
1&ndash;3 years of billing, data entry, or administrative experience in a business environment preferred.</li><li>
Experience with ERP or CRM systems; ability to learn and navigate internal billing platforms.</li><li>
High attention to detail and ability to manage large volumes of transactions accurately.</li><li>
Strong communication skills&mdash;both written and verbal&mdash;with the ability to interact professionally across departments and with customers.</li><li>
Familiarity with billing documents, account setups, and standard business forms (e.g., exemption certificates, driver tickets).</li><li>
Strong organizational skills and ability to prioritize tasks during high-volume periods.</li><li>
Proficiency in Microsoft Office applications, especially Excel.</li><li>
A service-first mindset with the flexibility to shift between administrative and customer-facing roles as needed.</li></ul>
Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/<ul><li>
ALCIVIA Locations: https://www.alcivia.com/connect/locations/</li></ul></div>

Customer Solutions Billing Specialist

<div>The Customer Solutions Support I (CSS I) provides first-level support for customers by handling inbound inquiries via phone, email, chat, and support tickets. This role involves troubleshooting technical issues, guiding customers through the use of HSI platforms and software, and delivering timely, accurate, and professional assistance. The CSS I plays a vital role in creating a positive customer experience and contributing to customer retention.<ul><li>
Respond promptly and courteously to customer inquiries via phone, email, chat, and support cases.</li><li>
Troubleshoot basic to moderately complex technical issues across platforms, including password resets, account access, and system navigation.</li><li>
Assist users with platform features and functionality, including Learning Management System (LMS) use and general system navigation.</li><li>
Document customer interactions and resolutions accurately while maintaining data and account security protocols.</li><li>
Escalate complex or unresolved issues appropriately, ensuring a smooth transition for continued support.</li><li>
Communicate known issues, customer feedback, and potential system improvements to management and product teams.</li><li>
Participate in product and process training to stay current on platform updates and support practices.</li><li>
Support departmental projects, including software testing or specialized training areas, as assigned.</li><li>
Foster positive relationships with customers by providing clear, patient, and empathetic communication.</li><li>
Maintain a consistent focus on quality, timeliness, and resolution accuracy.</li><li>
Promote and support company culture and team values in daily interactions.</li></ul>
Competencies<ul><li>
Adaptability: Thrives in a fast-paced environment, managing multiple priorities effectively.</li><li>
Positive Interactions: Radiates positivity and reassurance, making customers feel at ease, even over the phone.</li><li>
Customer Focus: Exhibits exceptional phone presence and communicates patiently and clearly, regardless of customers' computer expertise.</li><li>
Self-Discipline: Works autonomously or collaboratively within a team, ensuring consistent productivity.</li><li>
Multi-Tasking: Capable of juggling multiple activities without compromising quality or deadlines.</li><li>
Problem Solving: Demonstrates initiative and logical thinking in troubleshooting issues and escalating when appropriate.</li><li>
De-escalation: Handles customer complaints calmly, prioritizing resolution and customer satisfaction.</li></ul> 

Requirements 
<ul><li>
High School Diploma or equivalent required.</li><li>
2+ years of experience in a high-volume call center or customer service role preferred.</li><li>
1+ year of technical support experience preferred; familiarity with help desk or ticketing systems (e.g., Jira, Zendesk, Salesforce) is a plus.</li><li>
Prior experience with Learning Management Systems (LMS) is advantageous.</li><li>
Proficiency in Microsoft Office products (Word, Excel, Outlook) required.</li><li>
Basic understanding of internet technologies and web-based platforms.</li><li>
Strong problem-solving and communication skills.</li><li>
Proven ability to learn quickly and retain technical concepts.</li><li>
Dependable, with a strong attendance and punctuality record.</li></ul></div>

Customer Solutions Support Specialist

Sutherland

<div>Company Description 
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide. 
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences. 
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless &quot;as-a-service&quot; model, enabling rapid innovation and supporting sustainable business growth. 
Job Description 
This is a full-time on-site role located in Cairo and Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. 
Your day-to-day responsibilities will include: 
Handling customer interactions with efficiency and empathy. 
️ Providing tailored solutions to meet customer needs. 
Ensuring a positive customer experience through effective communication and professional phone etiquette. 
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team! 
Qualifications 
We&rsquo;re Hiring Talented People!
 
Fresh Grads &amp; Dropouts are welcome to apply!
 
What we&rsquo;re looking for: 
✅ Fluency in English is a MUST! (B2/C1 level)
 
✅ Strong skills in Customer Service &amp; Customer Support
 
✅ Proven ability to enhance Customer Satisfaction &amp; Customer Experience
 
✅ Problem-solving, active listening, &amp; attention to detail
 
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ️ 
✅ Flexibility with night &amp; overnight shifts is essential
 
✅ Proficiency in professional phone etiquette &amp; communication techniques is a plus
 
If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 
 
 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Customer Service Specialist Cairo - Egypt [Col]

American Implement, Inc.

<div><div>American Implement is seeking a</div>
<div>Product Solutions Specialist</div>
<div>to serve the Johnson, Kansas and Walsh, Colorado areas. 
</div><div> 
 
POSITION SUMMARY: 
The Product Solutions Specialist (PSS) serves as a direct point of contact for customers on behalf of the company to ensure customer satisfaction. Develops and maintains customer relationships that will enhance loyalty with the company. Promotes the sale of company products and services to increase new and existing business, focusing on the customer experience and aftermarket services. Applications accepted on an ongoing basis until position is filled. EOE.</div>
<div></div><div><div>COMPENSATION:</div>
<div><ul><li>Base salary of $55-65,000/year DOE</li>
<li>Plus Performance-Based Incentive</li>
<li>Company Vehicle</li>
<li>Cell Phone Allowance</li>
</ul><div>BENEFITS:</div>
<ul><li>Paid Vacation, Sick, Holiday &amp; Parental Leave</li>
<li>401(k) plus match</li>
<li>Employer-paid Health Insurance for employee</li>
<li>Optional Dependent Health Insurance</li>
<li>Employer-paid Life + AD&amp;D Insurance for employee</li>
<li>Optional Voluntary Life + AD&amp;D Insurance for employee &amp; dependents</li>
<li>Employer-paid Short-term Disability</li>
<li>Optional Dental &amp; Vision</li>
<li>Optional MASA Medical Transport Solutions</li>
<li>Optional AFLAC Supplemental Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Credit Union</li>
<li>And more...</li>
</ul></div><div>RESPONSIBILITIES:</div>
<ul><li>Attends dealership sales meetings to give regular updates on status of marketing plans, product changes, order program status and/or customer issues.</li>
<li>Calls on customers and/or travels to customer locations to perform follow-up activities on complete goods, parts, and service sales.</li>
<li>Ensures customers have received an anticipated level of service and assistance with their questions or concerns.</li>
<li>Works regularly with salesmen to develop potential client improvements per specific farming operation.</li>
<li>Stays current with John Deere Precision Agricultural product line changes. Serves as the central point in the business to manage complexity and improve efficiency of salesmen by allowing them to focus on other product lines specifically.</li>
<li>Interacts with customers to provide information in response to inquiries about products or services as well as addresses and resolves customer complaints in a timely, effective, and satisfactory manner.</li>
<li>Promotes the sale of products and services provided by the company such as machine inspections, overhauls, standard job quotes, and special parts promotions.</li>
<li>Promotes and supports myjohndeere.com, utilizing wireless data and data management within the Operation Center.</li>
<li>Ensures proper processes are being implemented and followed in order to help maintain Dealership Experience Score at or above standards.</li>
<li>Demonstrates equipment and provides field start-up support.</li>
<li>Collects profiling information on customer machines, vehicles and demographic information in order to enhance the customer experience.</li>
<li>Develops skills and knowledge through ongoing training activities relevant to company products and services. Keeps abreast of developments in the industry.</li>
<li>Ensures effective communication is maintained with sales, service, and other departments and customers to meet customer support service objectives.</li>
<li>Generates and maintains required reports.</li>
<li>Provides technical support when appropriate.</li>
</ul>
<div> 
QUALIFICATIONS:</div>
<ul><li>1-2 years experience in a agricultural related role preferred.</li>
<li>Knowledge of agricultural or turf equipment and farming or operational practices preferred.</li>
<li>Proficient with Microsoft Office and internet tools.</li>
<li>Excellent oral and written communication skills, including strong interpersonal/customer-service skills.</li>
<li>High School Diploma, GED or equivalent work experience required.</li>
<li>Dealership sales, service, training, or other related work experience preferred.</li>
<li>Ability to work flexible hours and travel to store/customer locations within seasonal peak times.</li>
<li>Valid driver's license and clean driving record is required.</li>
</ul>
<div> 
PHYSICAL REQUIREMENTS:</div>
<div>Extended periods of sitting, standing, walking, bending, squatting, crawling, climbing, reaching overhead. Must be able to regularly lift up to 75 lbs. without assistance and occasionally lift up to 50 lbs. Position also requires grasping with both hands, pushing and pulling, working around moving machinery, driving a vehicle, extensive hours on a computer, hearing normal tones, speaking, and seeing. Must be able to load and unload trailer with equipment safely in various types of weather.</div> 
<div></div>
<div></div><div>American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains &ldquo;at will.&rdquo; The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.</div></div></div>

Product Solutions Specialist - Johnson

Spear Education

<div>Customer &amp; Billing Specialist
<ul><li>Remote or Hybrid (Scottsdale, AZ)</li><li>Competitive pay ($22-24/hour, DOE) | Full benefits | Flexible time off</li></ul>

Be the reason customers stay.

Spear Education is seeking a Customer &amp; Billing Specialist who can turn complex billing issues and critical customer moments into long-term loyalty. This role is a key partner to our Customer Success team&mdash;owning billing accuracy, resolving customer challenges, and helping us deliver an experience that keeps customers engaged and committed.

If you&rsquo;re someone who can combine empathy, attention to detail, and problem-solving -and you&rsquo;re comfortable navigating both billing conversations and retention moments - this is where you&rsquo;ll thrive.

What You&rsquo;ll Own

Customer Retention &amp; Experience
<ul>
<li>Support Customer Success in achieving 90% customer retention</li>
<li>Manage cancellation requests with curiosity and care&mdash;identifying root causes and retaining at least 30% of at-risk customers</li>
<li>Turn challenging customer interactions into positive, trust-building experiences</li>
<li>Follow through to ensure every issue reaches full resolution - even across teams</li>
</ul>
Billing &amp; Account Management
<ul>
<li>Proactively monitor accounts with open invoices due to expired or invalid payment methods</li>
<li>Conduct outbound outreach to resolve billing issues and update payment information</li>
<li>Guide customers through updating credit cards and account details with clear, simple instructions</li>
<li>Ensure accuracy across contracts, pricing, and billing records</li>
</ul>
Customer Support &amp; Technical Coordination
<ul>
<li>Respond to customer inquiries (phone, email, chat) with speed, accuracy, and professionalism</li>
<li>Troubleshoot common platform issues, including supporting customers or their web teams with embedding videos and images</li>
<li>Reduce technical barriers so customers can fully utilize products and services</li>
<li>Accurately log all interactions in CRM and follow established processes</li>
<li>Partner with your team to ensure support tickets are resolved within 96 hours</li>
</ul>
Resolution Ownership &amp; Communication
<ul>
<li>Ensure timely and accurate resolution of customer issues from start to finish</li>
<li>Communicate updates, outages, and resolutions clearly to both internal and external stakeholders</li>
<li>Escalate issues appropriately while maintaining ownership of the customer experience</li>
<li>Follow up proactively to confirm resolution and satisfaction</li>
</ul>
What Success Looks Like
<ul>
<li>Customers stay - even when they were considering leaving</li>
<li>Billing issues are resolved quickly and accurately the first time</li>
<li>No customer feels lost, ignored, or bounced between teams</li>
<li>You create a seamless, low-friction experience that builds long-term loyalty</li>
</ul>
What You Bring
<ul>
<li>Experience in customer support, billing, account management, or similar roles</li>
<li>Strong communication skills - you&rsquo;re clear, calm, and confident in any situation</li>
<li>High attention to detail and pride in getting things right the first time</li>
<li>Ability to navigate both customer conversations and light technical troubleshooting</li>
<li>A proactive, solutions-oriented mindset</li>
</ul>
Why Join Us?
<ul>
<li>Direct impact on customer retention and business growth</li>
<li>A collaborative, supportive team that values both people and performance</li>
<li>Opportunity to grow across Customer Success, billing, and operations</li>
<li>Flexibility to work remote or hybrid</li>
</ul>
If you enjoy solving problems, building trust, and playing a meaningful role in the customer experience - we&rsquo;d love to meet you.</div>

Customer and Billing Specialist

Search 10000+ Customer solutions specialist jobs near you this March. New roles added regularly across leading industries. Apply today.