customer solutions specialist

Ibex

<p>Job description<b>Company Description</b></p><p>ibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.</p><p><b>Qualifications</b></p><ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 6 months</p><p>Pay: Rs90,000.00 - Rs115,000.00 per month</p><p>Work Location: In person</p>

International customer services specialist

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc
</div></div><div><div><b>Sector</b>
</div><div><div><b>BUSINESS
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>04-Sep-2025
</div></div><div><div><p>Job Objective:</p>
</div><div><p>Lead the development and management of cloud-based data-driven solutions, leveraging on AWS partnership to create impactful customer offerings. The role will also involve collaboration with the presales team to design and position innovative products and solutions for our customers.</p><p></p>
</div></div><div><div><p>Job Specifications:</p>
</div><div><ul><li><p>Identify, define, and prioritize cloud-based products with a focus on data solutions.</p></li><li><p>
Lead the design, development, and deployment of scalable data products and services.</p></li><li><p>
Develop strategies to address key customer pain points in data storage, processing, and analysis.</p></li><li><p>
Partner with engineering teams to ensure the successful execution of the product roadmap.</p></li><li><p>
Collaborate with the presales team to create tailored cloud solutions for customers, focusing on AWS opportunities.</p></li><li><p>
Act as the primary technical advisor during client engagements, highlighting the unique value of proposed solutions.</p></li><li><p>
Engage with customers to understand their data challenges and align solutions to their needs.</p></li><li><p>
Conduct competitive analysis to identify opportunities for AWS related products and services.</p></li><li><p>
Gather feedback to refine and enhance product offerings.</p></li><li><p>
Perform other responsibilities as required by higher levels of supervision</p></li></ul>
</div></div><div><div><p>Role Impact:</p>
</div><div><ul><li><p>The Product Specialist for Cloud-based data-driven solutions plays a crucial role in driving the adoption and success of our innovative product offerings.</p></li><li><p>
By leveraging deep technical expertise and understanding of market trends, this role will directly impact the development and enhancement of our product offerings.</p></li><li><p>
By collaborating with cross-functional teams including engineering, marketing, and sales, the Product Specialist ensures that our products will meet market demands, enhance customer satisfaction, and contribute to the overall growth of the organization.</p></li></ul><p></p>
</div></div><div><div><p>Key Job Competencies:</p>
</div><div><ul><li><p><b>Technical Expertise</b>: Deep understanding of Cloud technologies.</p></li><li><p><b>
Market Awareness</b>: Knowledge of industry trends and competitive landscape related to cloud-based data driven solutions.</p></li><li><p><b>
Communication</b>: Excellent verbal and written communication skills to effectively convey complex technical concepts to non-technical stakeholders.</p></li><li><p><b>
Problem-Solving</b>: Strong troubleshooting abilities to identify issues and provide timely solutions.</p></li><li><p><b>
Collaboration</b>: Experience of working in cross-functional teams and fostering a collaborative work environment</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p><br>
</div><div><p><br>
Bachelor&rsquo;s degree in Business Administration, Engineering, IT or any other relevant field.</p><p>
Certification:</p><ul><li><p>
AWS Certified Solutions Architect &ndash; Professional</p></li><li><p>
AWS Certified Machine Learning &ndash; Specialty</p></li></ul><p>
Minimum 8 years of relevant experience</p><br>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Cloud Services Specialist (Data Solutions)

NielsenIQ

<div><b>Job Description</b><p><br>
We are currently seeking a Client Solutions Specialist who will be a part of the T&uuml;rkiye Consumer &amp; Marketing Insights Team. Client Solutions Specialist is a role, combining aspects of data evaluation capabilities with ad-hoc market research and account management responsibilities.</p><p></p><p><b><br>
RESPONSIBILITIES:</b></p><p>
As a Client Solutions Specialist, you will have the following key accountabilities:</p><ul><li>
You enjoy evaluating data and trends</li><li>
You take the responsibilities of ad-hoc quantitative research management; mainly questionnaire and report preparation addressing the client&rsquo;s business issues</li><li>
Presenting reports to clients</li><li>
You are responsible for ensuring all products and services are delivered on time, on budget, and in accordance with quality standards</li></ul><p></p><p><b><br>
REQUIREMENTS:</b></p><p>
Now that we've introduced you to the position of Client Solutions Specialist what skills, qualifications and experience should you have?</p><ul><li>
You have a master&rsquo;s and/or bachelor&rsquo;s degree in a related fields like statistics, business administration, economic, sociology, psychology, engineering etc.</li><li>
You have 1-3 years of work experience preferably in quantitative adhoc market research or in a relevant area like marketing, sales, communications, etc.;</li><li>
You are eager to improve yourself in research project management, reporting and presentation;</li><li>
You are client-oriented and willing to go the extra mile;</li><li>
You have a natural ability to build and maintain long-term customer relationships.</li><li>
Fluent in English language</li></ul><p></p><p><b><br>
WE OFFER</b>:</p><ul><li>
Work in an international, multicultural and young environment</li><li>
Remote &amp; flexible working module</li><li>
Access to learning platforms, mentorship programmes, and educational support to keep developing your skills</li><li>
Life and health insurance</li><li>
Monthly lunch ticket</li><li>
Transportation allowance</li><li>
Mentoring - Mentee Program</li><li>
Volunteer time off (global volunteer day)</li><li>
Internal Recognition Program</li><li>
Free LinkedIn Learning access that helps you discover and develop business, technology-related, and creative skills through over 20,000 courses available in 7 languages)</li><li>
Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional well-being trough professional, timely and confidential counselling services on issues related to everyday concerns &amp; problems, overcome emotional challenges, and maintain a healthy and balanced lifestyle.</li></ul><p></p><p><br>
#LI-Hybrid</p><p>
#LI-PF1</p><b><br>
Additional Information</b><div></div><p><b><br>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><p>
Follow us on: LinkedIn | Instagram | Twitter | Facebook</p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div>

Client Solutions Specialist

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.
 <br/>
 <br/>
 This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
 <br/>
 <br/>
 You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 Manage the UFG store improvement plan to focus on best customer experience at the lowest cost
 <br/>
 <br/>
 <ul>
  <li>
   Develop a culture of continuous improvement and lean thinking
  </li>
  <li>
   Contribute to and facilitate Kaizen activities
  </li>
  <li>
   Help drive the implementation of Lean Standard Work and SOPs
  </li>
  <li>
   Train and support all levels in Kaizen activities
  </li>
  <li>
   Disseminate Lean Standard Work principles across teams
  </li>
  <li>
   Support and manage the UFG store implementation Agenda
  </li>
  <li>
   Take ownership for the LSC (Leadership Steering Committee)
  </li>
  <li>
   Coordinate and prioritise LSC process improvement activities and resources
  </li>
  <li>
   Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
  </li>
  <li>
   Standardize processes to Amazon and MENA/ECCF benchmark standards
  </li>
  <li>
   Maintain strong relationships with Process Owners and store 3P stakeholders
  </li>
  <li>
   The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
 <br/>
 <br/>
 Strong communication skills (written and verbal).
 <br/>
 <br/>
 Proficiency in MS Excel.
 <br/>
 <br/>
 Ability travel to different stores within UAE.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Wide knowledge of change management and continuous improvement methodologies
  </li>
  <li>
   Demonstrable training and dissemination skills and experience
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Q-Express Documents Transport
 <br/>
 <br/>
 Job ID: A2968078
</div>


Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Kuehne+Nagel

<div><div><div><h2 class="jobSectionHeader"><b>It's more than a job</b></h2></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div><br>
</div><div><p>Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.<br>
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
How you create impact</b></h2>
</div><div><ul><li>Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships</li><li>
Processing customer inquiries and preparing offers</li><li>
Control of order processing from order acceptance to document verification to the completion of the shipment</li><li>
Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services</li><li>
Close cooperation with the operational departments, sales and carriers</li><li>
Expansion of the portfolio of our existing customers, development of new business and acquisition of customers</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we would like you to bring</b></h2>
</div><div><ul><li>Completed training as a freight forwarding and logistics services clerk or comparable qualification</li><li>
First professional experience in customer service, ideally in transport and forwarding</li><li>
Confident handling of MS Office programs</li><li>
Independent, team-oriented and service-oriented working style</li><li>
Confident appearance, strong communication skills as well as a high level of service and customer orientation</li><li>
Fluent in Turkish and good written and spoken English skills</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2><br>
</div><div><p>At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.</p></div></div></div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Customer Care Specialist Sea Logistics

PINNACLE ENTERPRISE

<p>Role Overview:</p><p>As a Customer Success Specialist (VoIP Solutions Consultant), you&rsquo;ll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you&rsquo;ll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal clients.</p><p><b>Responsibilities:</b></p><ul><li>Conduct live virtual and in-person demos to showcase features like VoIP calling, video conferencing, CRM integrations, and advanced call management.</li><li>Engage with CEOs, business owners, and IT leaders, tailoring presentations to their unique business challenges and goals and build strong, long-term client relationships with decision-makers and key stakeholders.</li><li>Confidently answer technical and business-related questions during demos, positioning us as a trusted partner.</li><li>Provide post-demo follow-up support, addressing client questions and facilitating smooth onboarding with the sales team.</li><li>Collaborate with sales and technical teams to qualify leads and ensure smooth onboarding and customer satisfaction.</li><li>Manage sales cycle from DEMO to proposal, negotiation, and closing and keep accurate records of sales activities and client interactions in the CRM.</li><li>Stay updated on product developments, competitors, and industry trends to position 3CX effectively.</li><li>Contribute to refining demo content and customer success processes to maximize impact.</li></ul><p><b>Qualifications </b></p><ul><li>4+ years in B2B sales, customer success, or technical demo roles, ideally in telecom, SaaS, or Unified Communications.</li><li>Exceptional on-camera presence and verbal communication skills, with a professional and approachable demeanor; female candidates preferred.</li><li>Familiarity with VoIP, PBX, or UC platforms (training will be provided).</li><li>Strong ability to translate technical features into compelling business value for non-technical audiences.</li><li>Proven skills in building rapport with senior executives and handling objections gracefully.</li><li>Excellent organizational skills to manage demo schedules and client follow-ups.</li></ul><p>Shift: Evening/Night</p><p>Salary: Market Competitive</p><p>Location: DHA Phase 2 Ext, Karachi.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you available in the evening and night shift?</li><li>How many years of experience do you have with the same role?</li><li>Do you speak English fluently?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p>

Customer Success Specialist (VoIP Solutions Consultant)

Etisalat

<div><div><b>Applications Support System Senior Specialist.Customer and Partner Management</b> <b>-</b> <b>(</b><b>25000257</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Owning the global outages. services degradation and problem management process, minimizing the adverse impact on the business and preventing reoccurrence of Incidents. Your scope will cover a many systems/applications noting COC has a very ambitious roadmap to further enhance the products and applications available across the COC services. Ensuring that service level agreements are achieved as set. You will follow the lTIL processes and procedures in order to provide outstanding customer service. Ensure thai customer expectations are exceeded. Responsible for ensuring the services performance by defining metrics benchmarks and providing services KPls for internal and external stakeholders.</p><p><b>
Report To Position Name</b></p><p>
Follow industry best practice standards to reach an outstanding customer experience, Ensure customer service is timely and accurate on a daily basis. Ensure that the business application systems supported by the COC services are maintained to the highest possible standards with maximum levels of productivity and efficiency. Delivery, with the full ownership and responsibility of. the Etisalat CDC services issues, to agreed SLA performance levels. Detect any performance degradation at CDC services, anticipate any global outage and apply corrective and preventive actions. Full ownership and responsibility of services global outage/hazard?performance degradation, to provide a timely solution/workaround, ensuring restoring the services performance ASAP. The post holder will be required to respond to out-of-hours application support requests. Interact with external 3rd party vendors to trouble shoot and resolve complex problems. Driving root cause analysis and implementing solutions to prevent recurring problems/events. Improve application functionality and performance and provide suggestions for system and business improvements. Analyze user processes and produce data and process flow diagrams as well as reports and recommendations for improvements. Ensuring all services related technical documents are updated/shared and saved among the support teams. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). Provide comprehensive ad-hoc and monthly reports on product support issues and bugs raised to the vendors.<br>
</p></div><div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Customer-service oriented with a problem-solving attitude. Demonstrated critical thinking with a positive 'can-do' attitude. Ability to multi-task. work under pressure and to tight deadlines Willing to challenge a very dynamic environment, interacting with the recent technologies.</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
0-2 years experience at the application support field.<br>
<br>
</p><p><b>EXPERIENCE_DESIRABLE</b></p><p>
Experience in providing services to agreed SLA's and OLAs is preferred.</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
BSc degree in Computer Science, Information Technology or relevant field.</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Specialist</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 03/Sep/2025, 5:21:11 AM</div></div>

Applications Support System Senior Specialist.Customer and Partner Management

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