customer solutions supervisor

Prateeti Infotech

Job Description:Prateeti Infotech is seeking an experienced Customer Service Supervisor / Call Center Team Lead to join our team. In this role, you will oversee our call center operations, ensuring the highest level of customer satisfaction while effectively managing team performance.Key Responsibilities:<ul><li>Supervise daily call center activities and manage a team of customer service representatives.</li><li>Train, mentor, and motivate staff to achieve service excellence and performance targets.</li><li>Monitor calls to ensure compliance with quality standards and adherence to procedures.</li><li>Address customer issues and inquiries in a timely and efficient manner.</li><li>Analyze call center metrics and prepare reports to identify areas for improvement.</li><li>Collaborate with management to develop strategies that enhance customer satisfaction.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field.</li><li>Proven experience in customer service or call center management.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in call center software and Microsoft Office Suite.</li><li>Ability to work in a fast-paced environment and handle high-stress situations.</li></ul>Salary:<ul><li>Competitive hourly rate ranging from 80 -* 150 QAR*, based on experience and qualifications.</li></ul>If you are passionate about customer service and possess strong leadership skills, we invite you to apply for the Customer Service Supervisor / Call Center Team Lead position at Prateeti Infotech.نوع الوظيفة: دوام كامل, عقد, دائمالراتب المدفوع: QAR٨٠٫١٥&nbsp;لكل ساعةموقع العمل: على الطريق

Customer Service Supervisor / Call Center Team Lead

Pegasus Logistics Group

<div>Job Profile Summary:
Supervises an organization's logistics operations to control, deliver, and distribute products and materials to the destination.
Major Duties and Responsibilities:<ul><li>
Supports the overall strategy, metrics, and processes to deploy an optimized logistic network and operations.</li><li>
Oversees daily operations for inventory, distribution, transportation, or other processes that support the achievement of organizational goals and KPI's for product delivery and customer satisfaction.</li><li>
Monitors teams and vendors' adherence to service level targets.</li><li>
Troubleshoots and resolves issues.</li><li>
Ensures compliance with all regulations governing transportation of goods.</li><li>
Utilizes systems to input and obtain workflow status and information and to identify problems in operations.</li><li>
Supervises a group of primarily para-professional level staffs.</li><li>
May also be a level above a supervisor within high volume administrative/ production environments.</li><li>
Comply with the requirements of the company&rsquo;s Quality Management System.</li></ul>
Required Skills, Experience, and Education:<ul><li>
Bachelor's degree</li><li>
3+ years of experience in the related area as an individual contributor</li><li>
Computer literate with proficient use of software and/or computer programs (MS Office)</li><li>
Bilingual in Spanish and English</li><li>
Meet customer requirements in a fast-paced work environment with a strong customer service orientation.</li><li>
Self-motivated, positive, have a high degree of integrity, dependable, and participate as a team member to achieve common goals with a sense of urgency.</li><li>
Strong interpersonal skills and problem-solving abilities to positively manage conflict.</li><li>
Must be confident, team-oriented, and enjoy working in a fast-paced environment.</li><li>
Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.</li></ul>
Desired Skills, Experience, and Education:<ul><li>
Displays integrity, reliability, empathy, and a strong work ethic.</li><li>
Results-oriented; Displays sense of urgency.</li></ul>
Physical Requirements:<ul><li>
Remain in a stationary/seated position for an extended period.</li><li>
Regularly required to operate a computer, telephone, keyboard, and other office machinery.</li><li>
Specific vision abilities required by this job include close vision requirements due to computer work.</li><li>
The ability to hear, understand, and distinguish speech and/or other sounds.</li></ul><div><div><div><div><div><div><div>
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.
Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div></div></div></div></div></div></div></div><div></div>

CLIENT SERVICES SUPERVISOR

Flagger Force Traffic Control Services

<div>Overview:
<div>
The Client Solutions &amp; Billing Supervisor provides full oversight of the order-to-cash process, ensuring accuracy, timeliness, and financial integrity across all client accounts. This role leads a team of Analysts, driving accountability for billing accuracy, collections performance, and client satisfaction. The Supervisor serves as the operational point of escalation for complex client issues, oversees day-to-day billing and collections activities, and partners with internal stakeholders to enhance data accuracy, automation, and process efficiency. The Supervisor plays a critical role in maintaining strong client relationships, supporting continuous improvement initiatives, and ensuring the team meets organizational revenue goals.</div>
Responsibilities:

Supervisory Responsibilities:<ul><li>
Supervise the collections analysts</li><li>
Conduct monthly 1 v 1 coaching with direct reports</li><li>
Handle all aspects of performance management for direct reports</li></ul> 
Duties/Responsibilities:<ul><li>
Team Leadership &amp; Oversight<ul><li>
Supervise and guide Analysts to ensure invoices are generated accurately, submitted on schedule, and supported by proper documentation. Review weekly billing activity, verify compliance with policies, and oversee resolution of discrepancies to maintain data integrity.</li></ul></li><li>
Client Relationship &amp; Escalation Management<ul><li>
Serve as a secondary contact for key utility clients, joining client KPI or escalation calls to resolve complex billing or collections issues. Provide direction to analysts on client communication and ensure professional, timely resolution of inquiries and disputes.</li></ul></li><li>
Order-to-Cash Process Accountability<ul><li>
Oversee the complete billing and collections workflow from data entry through cash application. Ensure adherence to established policies and controls, and identify opportunities to improve automation, reconciliation accuracy, and timeliness.</li></ul></li><li>
Collections &amp; AR Performance<ul><li>
Lead weekly collections meetings with the analyst team to review aging receivables, establish action plans for overdue accounts, and ensure performance aligns with company AR goals. Collaborate with clients and internal teams to address payment delays or invoice rejections.</li></ul></li><li>
Client Onboarding &amp; Technical Setup<ul><li>
Manage the setup of new clients and billing processes, including creating billing templates, defining invoicing parameters, and coordinating with Technology, Payroll, Operations, and Field Operations to ensure proper data capture and system configuration.</li></ul></li><li>
Cross-Departmental Collaboration<ul><li>
Work closely with Business Development, Field Operations, Payroll, and the Operations to resolve systemic issues impacting billing accuracy, contract compliance, or data transfer between systems.</li></ul></li><li>
Reporting &amp; Analysis<ul><li>
Compile and review weekly billing and collections reports, team productivity metrics, and account performance summaries for the Billing &amp; Collections Manager. Provide insights and recommendations to improve accuracy, efficiency, and client satisfaction.</li></ul></li><li>
Training &amp; Staff Development<ul><li>
Coach, mentor, and develop team members, providing feedback and technical guidance to strengthen their analytical and client-management skills. Lead onboarding and ongoing training sessions for analysts to ensure consistency and compliance with policies.</li></ul></li><li>
Process Improvement &amp; Systems Efficiency<ul><li>
Partner with Technology, Finance, and Operations leadership to evaluate and implement process enhancements that improve data flow, reduce rework, and support scalable revenue operations practices.</li></ul></li></ul> 
Other Job Functions:<ul><li>
Support internal and client-facing audits, data reviews, and special projects as assigned by the Manager.</li><li>
Participate in department meetings, process improvement workgroups, and cross-functional initiatives.</li><li>
Demonstrate company values of accountability, integrity, and collaboration in all interactions</li></ul> 
In addition to the functions listed above, the employee is expected to act in accordance with company values, vision and mission, exercise honesty, integrity and respect with all clients and co-workers, demonstrate leadership, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform other duties and functions as required. 
What Flagger Force Offers:<ul><li>
Medical, vision and dental insurance</li><li>
401k w/company match</li><li>
Generous paid time off</li><li>
On-site fitness facility</li><li>
Paid holidays</li><li>
Health savings account</li><li>
Company paid benefits (long term disability and basic life/AD&amp;D)</li><li>
Employee assistance program</li><li>
Tuition and education assistance</li><li>
Employee appreciation events</li><li>
Giving back to the communities we serve through paid volunteer time off</li><li>
Professional development opportunities</li></ul>
Qualifications:
<div>
Required Skills: 
Reporting &amp; Systems Oversight<ul><li>
Oversees:</li><li><ul><li>
Weekly billing completion</li><li>
AR performance metrics</li><li>
Team-level accuracy rates</li></ul></li><li>
Builds department reporting tools (in collaboration with Manager and FP&amp;A).</li></ul>
Client Setup &amp; Technical Configuration<ul><li>
Designs:</li><li><ul><li>
New billing templates</li><li>
Rate logic setups</li><li>
Client parameters</li></ul></li><li>
Coordinates with:</li><li><ul><li>
Technology/IT for data mapping</li><li>
Business Development for contract translation</li><li>
Operations for field-data requirements</li></ul></li></ul>
Quality Control &amp; Operational Governance<ul><li>
Conducts:</li><li><ul><li>
Weekly audits</li><li>
Spot checks</li><li>
Reconciliation reviews</li></ul></li><li>
Ensures completeness and policy compliance across all client accounts.</li></ul> 
Interpersonal &amp; Leadership Skills
Team Management<ul><li>
Provides structured coaching and feedback.</li><li>
Monitors workload and reallocates as needed.</li><li>
Addresses performance issues and skill gaps.</li><li>
Ensures consistent application of policies across the team.</li></ul>
Escalation Management<ul><li>
Handles:</li><li><ul><li>
High-priority client disputes</li><li>
Cross-department issues (bad field data, contract gaps, payroll mismatches)</li><li>
Sensitive conversations around corrective action</li></ul></li></ul>
Cross-Functional Influence<ul><li>
Represents the department in:</li><li><ul><li>
Client onboarding meetings</li><li>
Operations calls</li><li>
Business Development reviews</li><li>
Technology working sessions</li></ul></li></ul>
Process Ownership<ul><li>
Implements new or improved billing workflows.</li><li>
Standardizes processes across Analysts I&ndash;Senior.</li><li>
Leads continuous improvement initiatives.</li></ul>
Professional Credibility<ul><li>
Communicates with confidence and authority.</li><li>
Trusted by internal leaders to drive resolution efficiently.</li></ul>
Education and Experience: 
<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Business Management, or a related field required.</li><li>
3+ years of progressive experience in billing, revenue operations, or client accounts, including team leadership responsibilities.</li><li>
Strong working knowledge of ERP/billing systems and advanced Excel proficiency.</li><li>
Demonstrated ability to lead a team, manage multiple priorities, and ensure operational accuracy under tight deadlines.</li><li>
Proven success managing client relationships, resolving escalated issues, and improving billing and collections performance.</li>
Experience supporting large enterprise or utility clients preferred. 
<li>
</li></ul>Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation&rsquo;s infrastructure, utilities, and other service industries throughout the eastern United States. 
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees. 
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law 
#LI-ONSITE</div>
Education: Bachelors Degree</div>

Client Solutions and Billing Supervisor

Avery Dennison

<div>Company Description 
About Avery Dennison 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. 
Job Description 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 

Qualifications 
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:<ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 

Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Senior Customer Service Officer

Payvantage

<div>
 
 Role Overview
 
 
 
 The Billing Supervisor at Payvantage is responsible for leading the billing function at a strategic and operational level&mdash;overseeing Team Leads and frontline staff to ensure billing accuracy, revenue integrity, and an exceptional customer experience.
 
 
 
 
 This role expands the Team Lead function by owning team performance, process optimization, and cross-functional alignment. The Billing Supervisor drives accountability, removes operational bottlenecks, and ensures the billing organization consistently meets KPIs tied to revenue, collections, and customer satisfaction.
 
 
 
 
 Where the Team Lead focuses on execution, the Billing Supervisor ensures the system works.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 
 Lead, coach, and develop Customer Service Team Leads and billing staff
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Establish clear performance expectations and accountability structures
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Conduct regular 1:1s, performance reviews, and leadership coaching sessions
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Oversee hiring, onboarding, and training programs to ensure scalable growth
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Build a culture of ownership, urgency, and customer-first thinking
 
 
 </li>
 </ul>
 
 
 
 
 Billing Operations Oversight
 
 
 <ul>
 <li>
 
 Own end-to-end billing operations (invoicing, adjustments, payment processing, reconciliations)
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ensure billing accuracy, timeliness, and compliance across all accounts
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor aging reports and drive initiatives to reduce outstanding balances and improve collections
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Act as final escalation point for complex billing or customer issues
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ensure alignment between billing execution and customer agreements
 
 
 </li>
 </ul>
 
 
 
 
 Performance Management
 
 
 <ul>
 <li>
 
 Define, track, and report on key metrics:
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Customer satisfaction (CSAT)
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Resolution time
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Collections / DSO (Days Sales Outstanding)
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Quality Assurance
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identify performance gaps and implement corrective action plans
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hold Team Leads accountable for team-level KPI execution
 
 
 </li>
 </ul>
 
 
 
 
 Process Improvement &amp; Strategy
 
 
 <ul>
 <li>
 
 Identify inefficiencies in billing workflows and implement scalable solutions
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Standardize SOPs, scripts, and documentation across the billing function
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Partner with Product, Sales, and Operations to improve billing-related customer journeys
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Drive automation and system enhancements to reduce manual work and errors
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Use data insights to proactively address recurring issues and improve outcomes
 
 
 </li>
 </ul>
 
 
 
 
 Customer Experience Ownership
 
 
 <ul>
 <li>
 
 Ensure all billing interactions align with Payvantage brand standards
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Reduce escalations by strengthening frontline capability and processes
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor customer feedback and implement improvements to increase retention
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Step in during high-risk or high-impact customer situations
 
 
 </li>
 </ul>
 
 
 
 
 Communication &amp; Cross-Functional Alignment
 
 
 <ul>
 <li>
 
 Serve as the primary bridge between leadership and billing operations
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Deliver regular reporting on team performance, revenue trends, and risks
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Collaborate with:
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Sales (alignment on deals and approvals)
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Finance (revenue accuracy and reporting)
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Operations/Product (process and system improvements)
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Required:
 
 
 <ul>
 <li>
 
 5+ years of experience in billing, customer service, or revenue operations
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 2+ years of leadership experience (Team Lead or higher)
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong understanding of billing systems, payment workflows, and customer lifecycle
 
 </li>
 </ul>
</div>

Call Center Supervisor - Billing

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 As talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart
 
 
 We&rsquo;re looking for a Assistant Store Supervisor to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 <ul>
 <li>
 Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
 </li>
 <li>
 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
 </li>
 <li>
 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
 </li>
 <li>
 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule
 </li>
 <li>
 Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP
 </li>
 <li>
 Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
 </li>
 <li>
 Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have at least 3-5 years of experience in supermarket or restaurant
 </li>
 <li>
 You are someone energized by the unknown and look forward to learning each day on the job.
 </li>
 <li>
 Good communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 Additionally, you have robust interpersonal and intercultural skills.
 </li>
 <li>
 Language skills: Fluent English and Arabic would be highly advantageous.
 </li>
 <li>
 Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages
 </li>
 <li>
 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
 </li>
 <li>
 Discussing with the Store supervisor all issues/problems and propose solutions
 </li>
 </ul>
</div>

Assistant Store Supervisor

Kasrawy Group Careers

<div>
 Position: After Sales Supervisor.
 
 
 Job Overview:
 
 
 We are currently seeking an experienced After Sales Supervisor to join our team in 6th of October City. The successful candidate will be responsible for overseeing the after-sales service department and ensuring that all customer inquiries and concerns are addressed promptly and efficiently. This is a full-time position with a competitive salary and benefits package.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and supervise the after-sales service department, including technicians and service advisors
 </li>
 <li>
 Ensure that all customer inquiries and concerns are addressed in a timely and satisfactory manner
 </li>
 <li>
 Monitor and maintain customer satisfaction levels through regular follow-up and feedback
 </li>
 <li>
 Coordinate with the sales team to ensure a smooth transition from sales to after-sales service for new customers
 </li>
 <li>
 Develop and implement strategies to increase after-sales service revenue and profitability
 </li>
 <li>
 Conduct regular training and performance evaluations for the after-sales team
 </li>
 <li>
 Collaborate with other departments to improve overall customer experience and satisfaction
 </li>
 <li>
 Stay updated on industry trends and developments to continuously improve after-sales service processes and procedures
 </li>
 <li>
 Handle escalated customer complaints and provide appropriate solutions
 </li>
 <li>
 Prepare and analyze reports to track after-sales service performance and make recommendations for improvement.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Automotive Engineering, or a related field
 </li>
 <li>
 Minimum of 2 years of experience in a similar role, preferably in the automotive industry
 </li>
 <li>
 Excellent leadership and communication skills
 </li>
 <li>
 Strong customer service orientation
 </li>
 <li>
 Knowledge of automotive service and repair processes
 </li>
 <li>
 Ability to work under pressure and handle multiple tasks simultaneously
 </li>
 <li>
 Proficient in MS Office and other relevant software applications
 
 </li>
 </ul>
</div>

After Sales Supervisor

Search 10000+ Customer solutions supervisor jobs near you this May. New roles added regularly across leading industries. Apply today.