customer solutions supervisor

LED Lighting

<p>About Us</p><p>Envision LED Lighting is a fast-growing company delivering innovative LED lighting solutions to commercial, industrial, and residential customers across North America. Our customers include contractors, distributors, and ecommerce buyers who rely on our team for <b>responsive service and knowledgeable product support</b>.</p><p>We are looking for a <b>Customer Experience Supervisor</b> to lead a team responsible for assisting customers through <b>phone, email, and chat support channels</b>. This is a <b>technical support and customer service leadership role</b>, not a sales or warehouse position.</p><p><b>Position Overview</b></p><p>The Customer Experience Supervisor leads a team providing technical support, order assistance, and issue resolution for customers in a fast-paced B2B and B2C ecommerce environment.</p><p>The role focuses on team leadership, customer escalations, and process management, including returns, warranty claims, and troubleshooting product issues. The supervisor ensures the team delivers exceptional service experiences while using NetSuite as a CRM/ERP system.</p><p>Key Responsibilities</p><ul><li>Lead, coach, and develop a Customer Support Team handling phone, email, and chat inquiries</li><li>Manage customer escalations and complex technical issues, including troubleshooting LED lighting systems</li><li>Oversee returns, warranty claims, and order-related inquiries with a focus on timely, accurate resolution</li><li>Monitor team performance and customer service metrics such as CSAT, response time, and resolution time</li><li>Provide ongoing coaching and training to strengthen service skills and technical product knowledge</li><li>Conduct team huddles, training sessions, and knowledge-sharing initiatives</li><li>Maintain and improve support documentation, SOPs, and internal knowledge base articles</li><li>Collaborate with internal teams (sales, product, operations) to resolve customer issues and improve processes</li><li>Ensure NetSuite ERP/CRM system is used efficiently for customer support tasks and record-keeping</li><li>Foster a positive, customer-focused culture focused on empathy, problem-solving, and continuous improvement</li></ul><p><b>Qualifications</b></p><ul><li>5+ years of experience in customer service or technical customer support</li><li>5+ years in a supervisory or team leadership role managing support staff In Person setting</li><li>Experience managing phone, email, and chat support channels</li><li>Knowledge of B2B and B2C ecommerce support environments</li><li>Hands-on experience with returns, warranty claims, and order issue resolution</li><li>Experience using NetSuite ERP/CRM or similar systems</li><li>Strong communication, coaching, and problem-solving skills</li><li>Bilingual English/Spanish is a plus</li><li>Ability to understand and clearly communicate technical product details</li></ul><p><b>Why You&rsquo;ll Love Working Here</b></p><ul><li>Competitive pay starting at $70,000/year DOE</li><li>Health, dental, and vision insurance</li><li>401(k) plan</li><li>Career growth and leadership development opportunities</li><li>Collaborative, inclusive, and supportive work environment</li></ul><p><b>Equal Opportunity Employer:</b></p><ul><li>Envision LED Lighting celebrates diversity and is committed to creating an inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or veteran status.</li></ul><p>Pay: From $70,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Which customer support channels have you managed in a supervisory role? (</li><li>Do you have experience providing technical support for products or troubleshooting customer issues?</li><li>Have you supervised or handled returns, warranty claims, or order issue resolutions in a previous role?</li><li>Which additional languages are you comfortable using for professional communication?</li><li>Do you have experience supervising a customer support team onsite (not fully remote)?How many team members and for how long?</li><li>What phone support systems and ticketing platforms are you familiar with?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Commerce, CA 90040 (Required)</li></ul><p>Work Location: In person</p>

Customer Experience Supervisor

Mutakamela Insurance

<div>
 <p>
  <strong>
   About Mutakamela:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mutakamela Insurance
  </strong>
  is proud to be a growing leader in the insurance sector in Saudi Arabia. We are committed to attracting and developing top talent to support our continued success and expansion. At Mutakamela, we believe in building a strong, capable workforce aligned with our core values and strategic goals. Our culture is rooted in professionalism, innovation, and collaboration, making us a trusted name in the industry and a great place to grow your career.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We&rsquo;re Hiring: Customer Experience Supervisor
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mutakamela Insurance is looking for a Customer Experience Supervisor to lead and enhance the overall customer journey, ensuring high service standards and continuous improvement in customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In the insurance industry, delivering a seamless and positive customer experience is essential. This role will focus on supervising customer service operations, resolving customer concerns, and identifying opportunities to improve service quality.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  &bull; Supervise daily customer experience and service operations
 </p>
 <p>
  &bull; Monitor service quality and ensure adherence to company standards of Insurance Authority
 </p>
 <p>
  &bull; Handle and resolve customer complaints and escalations
 </p>
 <p>
  &bull; Analyze customer feedback and recommend improvements
 </p>
 <p>
  &bull; Support training and development of customer service staff
 </p>
 <p>
  &bull; Prepare reports on customer experience performance and insights
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Business Administration or a related field
 </p>
 <p>
  &bull;
  <strong>
   4&ndash;6
  </strong>
  years of experience in customer experience or customer service, preferably in the insurance or financial sector
 </p>
 <p>
  &bull; Strong communication, problem-solving, and leadership skills
 </p>
 <p>
  &bull; Ability to analyze feedback and improve service processes
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about enhancing customer satisfaction and leading service excellence, we encourage you to apply.
 </p>
</div>


DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div><br>
The Onboarding Consulting Program provides onboarding, enablement, and basic consultative guidance to support the customers' rapid deployment of Docusign and modernization of their system of agreement. The high-visibility program is chartered with supporting the customers from contract signing to successful usage of Docusign. Decreasing time to value, while growing trust, adoption, and overall lifetime value to a customer.</div><div></div><div><br>
The Customer Onboarding Consulting Supervisor is responsible for leading a team of 8 consultants while supporting the Manager in executing the strategy established by the EMEA Customer Enablement Leader. The Supervisor provides day-to-day guidance and coaching to ensure their team's customers achieve specific business results and maximum value from their Docusign product(s). This role focuses on operational excellence, team development, and maintaining high performance standards.</div><div></div><div><br>
This position is a people manager role reporting to the Manager, Customer Onboarding Consulting EMEA.</div><div></div><div><p><b><br>
Responsibility</b></p></div><ul><li><div>
Conduct regular 1:1s and team meetings to maintain engagement and alignment with team members</div></li><li><div>
Monitor daily team performance against KPIs and supports individual contributors in achieving their goals</div></li><li><div>
Foster a collaborative and supportive team environment while maintaining focus on results</div></li><li><div>
Serve as first point of escalation for team members on customer and operational issues</div></li><li><div>
Coordinate with the Manager on resource allocation and project distribution across the team</div></li><li><div>
Assist in onboarding and training new team members</div></li><li><div>
Identify coaching opportunities and provides real-time feedback to develop team capabilities</div></li><li><div>
Maintain team documentation, playbooks, and best practices</div></li><li><div>
Track team metrics and provides regular updates to the Manager on performance and opportunities</div></li><li><div>
Handle day-to-day customer escalations and coordinates resolution with team members</div></li><li><div>
Identify process improvement opportunities and implements approved changes</div></li><li><div>
Ensure consistent service delivery standards across the team</div></li><li><div>
Facilitate knowledge sharing sessions and team development activities</div></li><li><div>
Partner with cross-functional teams to resolve customer issues and improve processes</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><div>
BS/BA degree or equivalent experience</div></li><li><div>
2+ years of leadership, supervisory experience, or demonstrated leadership in a customer success/consulting or project management environment</div></li><li><div>
2+ years of experience in customer success, onboarding consulting, or business consulting within a SaaS model</div></li><li><div>
Experience coaching and developing individual contributors</div></li><li><div>
Proven ability to drive team performance and meet targets</div></li><li><div>
Experience working in a technology company, preferably within a SaaS model</div></li><li><div>
Experience managing remote team members across different locations</div></li><li><div>
Fluency in written and verbal English</div></li><li><div>
Experience with Salesforce and basic reporting/analytics tools</div></li></ul><div><p><b>
Preferred</b></p></div><ul><li><div>
Strong operational and organizational skills with ability to manage multiple priorities</div></li><li><div>
Experience as a Principal or Senior Onboarding Consultant</div></li><li><div>
Experience leading projects or initiatives without formal authority</div></li><li><div>
Strong problem-solving skills with ability to handle ambiguous situations</div></li><li><div>
Excellent communication skills for both team and customer interactions</div></li><li><div>
Demonstrated ability to influence and collaborate across teams</div></li><li><div>
Track record of contributing to process improvements</div></li><li><div>
German, Dutch, French, or Spanish as a second language</div></li><li><div>
Experience with Tableau or similar analytics platforms</div></li><li><div>
Ability to guide, motivate, and develop a team of consultants</div></li><li><div>
Commitment to ensuring exceptional customer experiences through the team</div></li><li><div>
Clear and effective communication with team, management, and stakeholders</div></li><li><div>
Ability to quickly assess situations and coordinate appropriate solutions</div></li><li><div>
Flexibility to adjust to changing priorities and business needs</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Supervisor, EMEA Customer Onboarding

Consonus Pharmacy

<div>Overview:
<div><b>
Pharmacy Tech - Customer Support Supervisor</b></div><div></div><div><br>
Consonus Pharmacy in Milwaukie, OR is hiring a<b> Support Center Supervisor</b> to join our team.<br>
<br>
Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of Nursing Facility and Assisted Living patients and their caregivers. We are looking for a goal-oriented, dedicated Supervisor who can <b>coach and motivate Support Center technicians</b> as they field calls from customers. The<b> Support Center Supervisor</b> will participate in hiring employees and assist in the training process, ensuring that every technician is well prepared for their calls. They will continue to support technicians after training by monitoring their progress, ensuring that they understand and meet expectations, by answering their questions, and by providing them with ongoing coaching opportunities and inspiration. The<b> Support Center Supervisor</b> should be analytical, supportive, and prepared to act as a resource to technicians.<br>
<br>
To succeed as a <b>Support Center Supervisor,</b> you should be focused on helping your team build the necessary skills and knowledge to better support customers. You should have the ability to instill a sense of company culture and departmental ownership, thriving in a fast paced environment. This is a full-time position located in our Milwaukie Pharmacy location. Hours and days of the position vary and qualified candidates should be able to work day shifts, and some weekends and evenings as Manager on Duty.<br>
<br>
<b>Support Center Supervisor Responsibilities:</b></div><ul><li>
Assist in department workflow by taking routine customer calls</li><li>
Participate in hiring, training, and preparing Support Center representatives to respond to customer questions and complaints and to troubleshoot problems.</li><li>
Ensure technicians understand and comply with Support Center performance standards, organizational objectives and policies, and regulatory requirements.</li><li>
Identify operational issues and suggest possible improvements to manager; then participate in developing and implementing process improvements and standard work in collaboration with other pharmacy leadership and teams.</li><li>
Monitor, evaluate and document technician performance, providing learning or coaching opportunities, and take timely corrective action, if necessary.</li><li>
Prepare reports and analyze data to assist management with determining Support Center goals.</li><li>
Work with other supervisors and management team members to support technicians&rsquo; workflow and maximize customer satisfaction, including timely review and response to CAR reports.</li><li>
Execute scheduling and shift planning based on workflow and manage payroll through an HRIS</li><li>
Maintain communication with the Central Operations manager, attending weekly meetings and completing other assignments per the needs of the department.</li><li>
Lead/coordinate routine stand-up and training/Kaizen meetings for both on and offsite technicians</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<ul><li>Current Pharmacy Technician Licensure in applicabe state required</li><li>
High School Diploma or equivalent. More education, especially in management, is preferred.</li><li>
Support Center/customer service experience required.
</li><li>Supervisory experience of 5+ staff preferred.</li><li>
Proficiency with technology, especially computers, software applications, and phone systems. Framework, Docutrack, Five9 experience preferred.</li><li>
Exceptional verbal and written communication skills.</li><li>
Ability to coach, train, and motivate employees and evaluate their performance.</li><li>
Excellent problem solving, leadership, and customer service skills.</li><li>
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.</li></ul>
EEO Statement:
<div><b>
&ldquo;Be here. Be you.&rdquo;</b><br>
For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We&rsquo;ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.<br>
<br>
We&rsquo;re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.<br>
<br>
That means you being you &ndash; without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It&rsquo;s the foundation of who we are and the evolution of our collective future.</div></div>

Customer Support Supervisor

VCA Animal Hospitals

<div></div><div><div><div><div><div><div>Location</div>
 Cape Coral, Florida, United States of America
</div></div><div><div><div>Category</div>
Hospital Support Roles
</div></div><div><div><div>Job Id</div>
R-234388
</div></div><div><div><div>Job Type</div>
Full time</div></div></div></div></div><div></div>
<br><div><div>Client Service Supervisor<br>
We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.<br>
Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.<br>
Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both pets and clients, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.<br>
<br>
Skills and Qualifications<br>
<ul><li>Excellent knowledge of client service and communication center operations.</li><li>Strong organizational skills.</li><li>Strong client relations and interpersonal skills.</li><li>Intermediate to expert computer skills.</li><li>Excellent oral and written communication skills.</li><li>Strong supervisory skills.</li><li>Self-starter and team player.</li><li>Strong client service background.</li><li>Ability to lift up to 40 pounds.</li><li>2 years of supervisory experience required.</li><li>2 years of experience in the veterinary field preferred.</li><li>The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include week days Saturdays.</li></ul>
<br>
Job Responsibilities<br>
<ul><li>Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.</li><li>Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.</li><li>Assist Hospital Manager with day to day operations.</li><li>Resolve informal client complaints, maintain and report on these issues to the hospital manager.</li><li>Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.</li><li>Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.</li><li>Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.</li><li>Coach employees and direct reports.</li><li>Assist in the development and delivery of employee evaluations for the front desk with hospital manager.</li><li>Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.</li><li>Handle communication of financial information to clients and doctors.</li><li>Act as a liaison between front office and other department supervisors.</li></ul>
<br>
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!</div><p><b>
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.</b></p><p>
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!<br>
<br>
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)<br>
<br>
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com</p></div>

Client Service Representative Supervisor

Aura

<div><div><p>Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.</p>
<p>
Come build with us!</p></div><p><b>
About the Role:</b></p>
<p>
The Call Center Supervisor assists senior leadership by overseeing day-to-day operations and management of Customer Care staff and Call Center functions. <b>This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of city center).</b></p>
<p><b>
Day to Day:</b></p>
<ul>
<li><p>Perform billing &amp; credit research to resolve customer inquiries</p>
</li>
<li><p>Conduct customer credit request reviews and approvals</p>
</li>
<li><p>Act as liaison between Service Center and clients and between Service Center and other departments</p>
</li>
<li><p>Analyze daily call result reports, update spreadsheets, and provide statistics to Service Center staff and management</p>
</li>
<li><p>Coach agents on work performance and other work issues</p>
</li>
<li><p>Monthly monitoring of team to ensure quality standards</p>
</li>
<li><p>Develop, coach and reinforce training</p>
</li>
<li><p>Facilitate departmental Team meetings</p>
</li>
<li><p>Handle and resolve escalated customer issues and calls when necessary</p>
</li>
<li><p>Maintain up-to-date technical proficiency in all systems essential for the assigned supervisory team</p>
</li>
<li><p>Attend Inter-Departmental Meetings and report back</p>
</li>
<li><p>Ability to set clear expectations (goals/tracking)</p>
</li>
<li><p>Facilitate career pathing discussions with team members to support professional growth</p>
</li>
<li><p>Generate innovative ideas to drive business growth and efficiency</p>
</li>
</ul><p><b>What you bring to the table:</b></p>
<ul>
<li><p>2-3 years prior customer service experience, preferably in a Call Center environment</p>
</li>
<li><p>Demonstrated experience driving metric results for yourself and a team</p>
</li>
<li><p>Excellent verbal &amp; written communication skills with attention to detail and the ability to relay complex information in a digestible format to others.</p>
</li>
<li><p>Ability to comprehend complex instructions, correspondence, and regulations</p>
</li>
<li><p>Ability to interpret and leverage data to identify trends and drive strategic improvement</p>
</li>
<li><p>Proven ability to juggle multiple tasks and seamlessly adjust to changing priorities and schedules</p>
</li>
<li><p>Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller's reason for the call and respond appropriately</p>
</li>
<li><p>Working knowledge of internal CRM's and Salesforce</p>
</li>
<li><p>Applies strong business acumen, active listening, and creative problem-solving to effectively resolve issues</p>
</li>
<li><p>Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality</p>
</li>
</ul><p><b>It would be great if you also had:</b></p>
<ul>
<li><p>Bachelor's degree (preferred)</p>
</li>
<li><p>Proficiency in Microsoft and Google Suite</p>
</li>
<li><p>Commitment to excellence and consistent high performance</p>
</li>
<li><p>Likes to work hard, have fun, laugh, and be a part of a winning team</p>
</li>
</ul><p>Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $55,000-60,000 but may vary depending on job-related knowledge, skills, experience and location.</p><div><p>
Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.</p>
<p>
Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.</p>
<p>
Important privacy information for United States based job applicants can be found here.</p></div></div>

Piedmont Airlines

<div><p><i>We can&rsquo;t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.</i></p><p></p><p>
At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.</p><p></p><p><b>
Essential Duties:</b></p><ul><li><p>
Coach and provide career development to the team</p></li><li><p>
Correct non-compliant behavior and impose disciplinary action as required</p></li><li><p>
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines</p></li><li><p>
Manage the operational activities of the department in accordance with established policies and procedures</p></li><li><p>
Manage a staff of team members with varied duties</p></li><li><p>
Administrative duties, including daily/weekly/monthly reports</p></li><li><p>
Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems</p></li><li><p>
Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service</p></li><li><p>
Drive motorized equipment</p></li><li><p>
Provide support when employee absence affects the operation</p></li></ul><p></p><p><b>
Job Qualifications &amp; Competencies:</b></p><ul><li><p>
Excellent organizational skills and ability to multi-task</p></li><li><p>
Ability to work independently, set and meet own deadlines</p></li><li><p>
Ability to work well with all levels of management and support staff</p></li><li><p>
Able to defuse conflicts among team members</p></li><li><p>
Familiarity with Microsoft Office Suite</p></li><li><p>
Prior experience with internal controls processes for accountable items</p></li><li><p>
Ability to work a flexible schedule</p></li></ul><p></p><p><b>
 Preferred Qualifications:</b></p><ul><li><p>
Previous airline management experience</p></li><li><p>
Current Piedmont employee with a minimum six months of service</p></li><li><p>
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents</p></li><li><p>
Extensive knowledge of QIK</p></li><li><p>
Bachelor&rsquo;s Degree in Aviation, Business, or related field</p></li></ul><p></p><p><b>
Work Environment:</b></p><ul><li><p>
Use of computers and other office equipment</p></li><li><p>
Airport ramp environment, subject to varied weather conditions and elevated noise levels</p></li><li><p>
All shifts including weekends, nights, holidays and/or irregular shifts</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li><p>
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs</p></li><li><p>
Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools</p></li><li><p>
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs</p></li></ul><p></p><p>
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.</p><p></p><p><i>
Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.</i></p><p></p><p>
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.</p><p></p><p><b>
Starting Rate:</b></p>
$18.50/Hourly<p></p><p><i>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</i><i>
</i></p><p></p><p><i>I</i><i>n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.</i><i>
</i></p><p></p><p>Job Application Deadline:</p>
March 30, 2026<h3 class="jobSectionHeader"><b>
Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.</b></h3></div>

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