customer solutions supervisor

DFDS

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 <p>
  We&rsquo;re looking for a Sr. Customer Service Supervisor to join our dynamic logistics organization, someone who combines operational excellence with a passion for people and customer satisfaction.
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  If you&rsquo;re an experienced professional who enjoys managing teams, optimizing processes, and building strong customer relationships, we&rsquo;d love to meet you!
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  <strong>
   In This Role You&rsquo;ll:
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   Ensure smooth execution of logistics operations by maintaining close communication with customers and internal teams,
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   Track customer order volumes and provide proactive feedback to management,
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   Coordinate information flow on operational updates between the company and customers,
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   Lead, guide, and support your team to achieve operational excellence,
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   Represent the company in customer meetings and maintain strong business relationships.
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 </ul>
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  <strong>
   What We&rsquo;re Looking For:
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 <ul>
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   Bachelor&rsquo;s degree,
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   At least 6 years of experience in customer service within logistics operations or the logistics industry,
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   Strong leadership and team management skills,
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   Proficiency in ERP systems and advanced Excel skills,
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   Fluent in English (German or French is a plus),
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   Excellent communication, problem-solving, and analytical thinking skills,
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   A proactive, flexible, and solution-oriented mindset
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 </ul>
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 <p>
  <strong>
   Working at DFDS
  </strong>
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 <p>
  Join the movement and grow with us.
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 <p>
  While you&rsquo;re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role if needed.
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  Our focus on Diversity, Equity &amp; Inclusion ensures that everyone has an equal opportunity to thrive and contribute meaningfully to our success. We prioritize Health &amp; Safety, fostering a secure and supportive environment for all employees. Together, we strive to be a great place to work, where innovation, collaboration, and growth are encouraged.
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  Through our focus on standardizing to simplify and digitizing to transform, we continually enhance our processes, enabling you to focus on impactful work and achieve your full potential in a dynamic and forward-thinking workplace.
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 <p>
  <strong>
   Are we a match? Then what are you waiting for? Apply Now.
  </strong>
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  <br/>
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 <p>
  If you think your personality, skills, experience, and desire match this role, we&rsquo;d love to hear from you. Please send us your CV as soon as possible, as we&rsquo;re keen to meet potential candidates on an ongoing basis.
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  We look forward to hearing from you.
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  <strong>
   About DFDS
  </strong>
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  We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 17,000 full-time employees.
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  We move goods in trailers by ferry, road &amp; rail, and we offer complementary and related transport and logistics solutions.
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  We also move car and foot passengers on short sea and overnight ferry routes.
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  DFDS was founded in 1866 and headquartered and listed in Copenhagen.
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  Be part of DFDS and be part of the movement.
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</div>


Senior Customer Service Supervisor

Geekinn Private Limited

<p>As the <b>Customer Support Supervisor</b>, you will oversee the technical support operations for our flagship product &mdash; <b>Resourceinn HRMS</b>. You will lead a team of support specialists dedicated to ensuring client satisfaction through prompt issue resolution, process improvement, and consistent service excellence. The role requires strong leadership skills, a background in <b>BPO support operations</b>, and a hands-on approach to managing day-to-day support performance and quality.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and guide the Customer Support team handling <b>technical support queries</b> related to Resourceinn HRMS modules.</li><li>Monitor daily team operations to ensure timely ticket resolution and compliance with defined <b>SLAs and KPIs</b>.</li><li>Conduct regular <b>performance reviews</b>, provide coaching and mentoring, and identify training needs for team members.</li><li>Analyze customer feedback and ticket trends to identify recurring issues and work with the <b>Product and QA teams</b> for resolution.</li><li>Implement and maintain <b>best practices</b> for customer communication, escalation handling, and service documentation.</li><li>Prepare and present <b>weekly and monthly performance reports</b> to management, highlighting key insights and improvement areas.</li><li>Ensure the team follows standard procedures for ticket logging, classification, and escalation.</li><li>Maintain a high standard of professionalism and empathy while dealing with customer escalations.</li><li>Coordinate with internal departments (Product Development, Implementation, and Finance) to ensure end-to-end issue resolution.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li><b>Bachelor&rsquo;s degree</b> in Business Administration, Computer Science, or a related field (MBA preferred).</li><li><b>3&ndash;5 years of experience</b> in customer or technical support, preferably within a SaaS-based or HRMS environment.</li><li><b>1&ndash;2 years of experience in a BPO company in a lead or supervisory role (mandatory).</b></li><li>Strong understanding of customer support metrics, ticketing tools, and SLA management.</li><li>Excellent leadership, communication, and problem-solving abilities.</li><li>Ability to manage multiple priorities and perform effectively under pressure.</li><li>Analytical mindset with attention to detail and a focus on continuous improvement.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Customer Support Supervisor

Multi Agencies General Trading 

<p><b>Main Responsibilities</b></p><p><b>CASH SECURITY</b></p><p>1. To ensure all cashiers have their own personal user ID numbers &amp; passwords for securities reasons.</p><p>2. Maintain daily cash flow</p><p>3. Daily cash to be handled properly</p><p>4. Taking approval from the store supervisor, duty manager/manager for returns/refunds from customers.</p><p>5. Exchanging money with customers or giving change directly to customers without purchase is prohibited as per the company policy.</p><p>6. Start and end of day procedures, change requirements counter cleaning and arrangement of counter etc.</p><p><b>CHECK OUT</b></p><p>1. Checking the availability of shopping bags (All sizes)</p><p>2. Spots check to be done twice a day without affecting the customer flow.</p><p>3. Maintain high standards of food safety &amp;hygiene</p><p>4. Packing the items of the customer</p><p>5. To ensure staff are scheduled according to the flow of customers during busy business hours.</p><p>6. Ensure the scanning rate of cashiers is up to the standard level.</p><p>7. Ensure shopping trolleys and baskets are always available for supermarkets customers.</p><p>8. Ensure all customers&rsquo; complaints are handled or report to the duty manager.</p><p><b>CASH HANDLING</b></p><p>1. Float and safe checks are done on opening and closing and as per the requirement.</p><p>2. Follow the cash office procedures and policies.</p><p><b>DEBIT/CREDIT TRANSCATIONS</b></p><p>1. Proper transaction of Debit and credits cards.</p><p>2. Declined transactions are communicated accordingly.</p><p><b>LEGAL RESPONSIBILITIES </b></p><p>1. Take the necessary actions it case of theft.</p><p>2. Checking the stock availability in a weekly base.</p><p><b>LEGAL RESPONSIBILITIES </b></p><p>1. Procedure in case of till snatch &amp;stolen report to the duty manager.</p><p>2. Managing the proper stock availability and shrinkage of cigarettes weekly.</p><p>Job Type: Full-time</p>

Customer Service Supervisor

Huhtamaki

<div>
 <strong>
  Enjoy a career, packaged with care, whilst helping protect food, people and the planet
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 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
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 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
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 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
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 Risk : Delayed customer respond time
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 Customer reply other than customer care (visit, comminication, respond)
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 Late action plan analyse and revision management (P&amp;G, Essity, KC)
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 Routine weekly/Monthly meetings presentation.
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 Late Credit note/decision
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 Join us. Help protect food, people and the planet.
</div>


CRM Supervisor

HALA

<div>
 <p>
  <strong>
   Who Are We
  </strong>
 </p>
 <p>
  <br/>
  HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
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  HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
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  <br/>
  Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
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 <p>
  <u>
   <strong>
    JOB-SPECIFIC:
   </strong>
  </u>
 </p>
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   Resource, train, coach, and leading customer care representatives as they provide support for customers
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   Develop objectives for the customer care&rsquo;s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
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   Answer representative&rsquo;s questions, guiding them through difficult calls or issues
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   Diffuse angry customers and handle issues that cannot be fielded by representatives
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   Lead team meetings, ask questions making sure the team are receiving, understanding and putting into practice the the relevant information
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   Coach team regarding processes and practices, and define customers&rsquo; expectations
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   Assist other management team members in identifying trends and establishing customer care goals
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   Ensure team members are achieving desired service levels
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   Take corrective action, as needed
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   Prepare reports and analyze call center data to improve processes
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   Ensure resources are properly allocated
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   Strive to maximize efficiency and customer satisfaction
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   Take on tasks or projects to support employees, other managers, and call center operations
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   Make sure technology is utilized to a maximum and team members are well-organized and productive
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   Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <strong>
  What We Offer You
  <br/>
 </strong>
 <strong>
  We believe you will love working at HALA!
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 <ul>
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   We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
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   We offer highly competitive compensation packages, including the potential for shares.
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   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
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   Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
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   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
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   You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
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  If you think you have what it takes to join a remarkable team #apply_now&nbsp;
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  &nbsp;
 </p>
</div>


Customer Care Supervisor

Horizon Media, Inc.

<div><div>Job Description</div><div>
Who We Are</div><div>
Horizon Media, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovative marketing and advertising firms. We are headquartered in New York City, with offices in Los Angeles and Toronto. A leader in driving business solutions for marketers, Horizon is known for its highly personal approach to client service. Renowned for its incredible culture, Horizon is consistently named to all the prestigious annual Best Places to Work lists published by Fortune, AdAge, Crain&rsquo;s New York Business and Los Angeles Business Journal. Together we are building a place of belonging.<br>
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At Horizon, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together.</div><div></div><div>
Our simple recipe for success? We hire talented people (thinkers, doers, dreamers, makers), challenge them and give them every opportunity to grow.</div><div>
 next<br>
What You&rsquo;ll Do</div><div>
40% - Strategic Planning</div><ul><li>
Guide the team in translating client goals into strategic media solutions that grow our client&rsquo;s brands and ensure strategic consistency across all elements of plan development and implementation</li><li>
Lead research initiatives, identifying tools and resources that will aid in the consumer insight gathering and strategic planning process</li><li>
Assist senior leadership with the implementation and development of media briefs, building strategic and tactical recommendations and client presentations</li><li>
Responsible and accountable for all channel wrap up reports, working in collaboration with applicable activation teams to apply relevant findings to future campaign strategy</li><li>
Share evolving media trends and opportunities with peers and clients, ensuring recommendations look to incorporate both existing media as well as emerging creative communication channels</li></ul><div>
35% - Supervision/Management</div><ul><li>
Oversee junior team member&rsquo;s engagement &amp; interactions with other Horizon departments (i.e. Investment, Traffic, Operations)</li><li>
Guide team in setting project timelines, ensuring team members have challenging, level-appropriate projects and opportunities to learn new skills</li><li>
Promote the work of both junior and senior team members, set a positive team environment</li><li>
Manage performance of junior team by coaching to maximize success, identifying training needs for improved performance, setting goals for career development and ensuring actions are taken</li></ul><ul><li>
Participate in interview process for junior team members</li></ul><div>
15% - Relationship Management</div><ul><li>
Build and maintain relationships with core clients, industry partners and other internal departments by serving as a Horizon contact</li><li>
Serve as conduit for strategic leadership from senior team to junior team</li></ul><div>
10% - Account Management</div><ul><li>
Begin anticipating client requests, troubleshoot and problem solve with internal teams to proactively provide solutions</li><li>
Lead calls and statuses, establish yourself as a lead POC</li><li>
Engage with investment teams to ensure successful campaign execution, issue plan deliverables to client</li></ul><div></div><div>
Who You Are</div><ul><li>
A strong writer, presenter and communicator; able to confidently present and sell through ideas both internally and to clients</li><li>
A collaborative, team-oriented worker with strong time management and organization skills</li><li>
A problem solver with the ability to develop creative solutions</li><li>
Detail oriented with commitment to follow through</li><li>
Nimble and flexible with ability to oversee multiple deliverables and client requests</li><li>
Excited to manage and grow team members</li><li>
An advocate for and supporter of diversity, equity and inclusion</li></ul><div>
Preferred Skills &amp; Experience</div><ul><li>
4+ years of experience developing strategic media recommendations and stewarding media account projects</li><li>
Experience utilizing multiple media channels</li><li>
Familiarity with marketing principles, analytics and concepts</li><li>
Prior experience in a client contact and leadership role</li><li>
Strong mentorship experience in terms of developing media professionals, ability to manage a small team</li><li>
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and media research/reporting resources</li></ul><div></div><div>
Salary Range: $1,634.62 to $1,923.08 a week. A successful applicant&rsquo;s actual weekly or hourly rate may vary based upon, but not limited to, skill sets, experience and training, licensure/certifications, and equity.</div><div></div><div>
Certificates, Licenses and Registrations<br>
There are no requirements for certificates, licenses and registrations<br>
<br>
Physical Activity and Work Environment<br>
There are no requirements for physical activity and work environment</div><div></div><div><i>
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.</i></div><div></div><div>
#LI-LT1 #LI-Hybrid</div><div></div><div>
Base Pay</div><div></div><div>
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.</div><div></div><div><i>
Horizon Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</i></div></div>

Supervisor, Business Solutions (Temp)

BRAINS VALLEY

<p>Sales Supervisor &ndash; Female (Riyadh)</p><p>Company: Brains Valley for Business Solutions</p><p>We are seeking a highly motivated and experienced Sales Supervisor (Female) to join our team in Riyadh.</p><p>Brains Valley for Business Solutions is a leading company specializing in management and technology consulting.</p><p>Responsibilities:</p><p>Supervise and lead the sales team to achieve targets.</p><p>Monitor daily operations and ensure smooth workflow.</p><p>Develop and implement sales strategies to enhance performance.</p><p>Provide guidance, motivation, and performance feedback to the team.</p><p>Coordinate with management to ensure customer satisfaction and business growth.</p><p>Requirements:</p><p>Female candidate preferred.</p><p>Proven experience in sales supervision or team leadership.</p><p>Strong organizational and communication skills.</p><p>Ability to manage multiple tasks efficiently and meet deadlines.</p><p>Previous experience in consulting or business solutions is an advantage.</p><p>If you are a proactive leader with a passion for sales and team success, we&rsquo;d love to hear from you!</p><p>Job Type: Full-time</p>

Sales Supervisor – Female

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