customer solutions supervisor

Green Wave Ingredients

Company Information: Ingredients Online, operated by Green Wave Ingredients, is a leading B2B e-commerce marketplace connecting buyers and sellers of raw ingredients across dietary supplements, food &amp; beverage, animal nutrition, and personal care industries. We are revolutionizing ingredient sourcing through digital innovation, global reach, and supply chain transparency.Seller Solutions Supervisor The Seller Solutions Supervisor is a people leader and operational driver responsible for overseeing a team of Account Managers, ensuring seller performance, service quality, and data integrity align with departmental KPIs and company objectives. This role bridges day-to-day account execution with reporting, process improvement, and cross-functional alignment.The ideal candidate is comfortable managing people, tracking performance through data, and driving accountability using tools like HubSpot and Asana.Key Responsibilities Team Leadership and Performance Management <ul><li>Lead, coach, and supervise a team of Seller Solutions Account Managers to ensure performance standards, service levels, and seller KPIs are consistently met.</li><li>Set clear expectations around account ownership, responsiveness, data accuracy, and follow-through.</li><li>Support onboarding, ongoing training, and performance development of Account Managers.</li></ul>Metrics, Reporting, and Data Accountability <ul><li>Track, analyze, and report on seller KPIs including account health, activity levels, renewals, engagement, and issue resolution.</li><li>Own regular reporting cadence (weekly and monthly) to leadership, highlighting trends, risks, and opportunities.</li><li>Ensure accurate and timely data entry across systems, including HubSpot, Asana, and internal platforms.</li><li>Conduct regular account audits and reviews to assess performance, documentation, and readiness for next-stage actions.</li></ul>Operational Ownership and Process Improvement <ul><li>Take ownership of Seller Solutions operational workflows, identifying inefficiencies and implementing process improvements.</li><li>Partner closely with leadership to support the rollout and ongoing refinement of department KPIs, scorecards, and reporting standards.</li><li>Ensure Account Managers are consistently following defined processes and escalation paths.</li></ul>Seller Support and Escalation Management <ul><li>Serve as the primary point of contact for escalated seller issues, providing guidance and timely resolution.</li><li>Maintain strong familiarity with seller accounts, product portfolios, sourcing trends, and market demand.</li><li>Proactively identify at-risk accounts and guide Account Managers on corrective action plans.</li></ul>Systems, Tools, and Training <ul><li>Become a subject-matter expert on the Seller System (internal platform) and related tools.</li><li>Ensure the team can confidently use systems to support sellers and accurately reflect account activity.</li><li>Support documentation, training materials, and internal best practices related to systems usage.</li></ul>Cross-Functional Collaboration <ul><li>Collaborate closely with Sales, Customer Service, Quality Control, Operations, and other internal teams to ensure a seamless seller experience.</li><li>Act as a point of alignment between Seller Solutions and cross-functional stakeholders when accounts move through key stages.</li></ul>Qualifications <ul><li>2&ndash;3 years of e-commerce, account management, customer success, or operations, with leadership or supervisory responsibility</li><li>2+ years of management experience (U.S. or international teams); experience with international teams a plus.</li><li>Strong analytical mindset with experience using metrics and data to manage performance and guide decisions</li><li>Highly organized, with the ability to manage multiple priorities and hold others accountable</li><li>Excellent written and verbal communication skills</li><li>Hands on experience CRM and tools such as HubSpot, Asana, Netsuite, and Tableau strongly preferred</li><li>Proficiency with Microsoft Office</li><li>Background in sales, supply chain, logistics, operations, or marketplace environments is a plus.</li></ul>What Success Looks Like in This Role <ul><li>Account Managers understand their KPIs and consistently meet expectations</li><li>Leadership has clear visibility into seller performance through accurate reporting</li><li>Seller issues are resolved efficiently and escalations decrease over time</li><li>Data across Hubspot, Asana, Netsuite, Tableau, and internal systems is clean, current, and reliable</li><li>Processes improve over time rather than breaking under growth</li></ul>Work Setup Requirements (WFH) <ul><li>Fully operational workstation equipped with:</li><li>Working computer with camera</li><li>Noise-cancelling headset</li><li>Stable primary internet connection with backup</li><li>Power backup (UPS, generator, etc.)</li><li>Must be able to work with US Pacific Time.</li></ul>Job Type: Full-timePay: E&pound;45,349.00 - E&pound;61,410.00 per monthApplication Question(s):<ul><li>Do you have experience in CRM and tools such as HubSpot, Asana, Netsuite, and Tableau? </li><li>Do you have background in sales, supply chain, logistics, operations, or marketplace environments? </li><li>Do you have 3 years of e-commerce, account management, customer success, or operations, with leadership or supervisory responsibility?</li></ul>Work Location: Remote

Seller Solutions Supervisor-Work location in Cairo

GreenWaste Recovery

<div>About the Company: 
GreenWaste&reg; has been an industry leader in recycling and waste diversion for more than 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees. 
We are seeking an experienced, successful, and engaged Customer Service Supervisor to join our team. This position is expected to work out of our office at 14207 Del Monte Blvd. in Marina. Limited job-related travel may be required.
Position Summary:<div> 
GreenWaste is seeking to fill the position of Customer Service Supervisor to provide support to one or more facilities. This role is primarily responsible for providing service information and resolve any emerging problems that our customers might face with accuracy and efficiency for designated GreenWaste franchised areas.</div> 
Essential Functions and Responsibilities: 
Customer Service &amp; Call Management<ul><li>
Oversee, manage, and respond to high volumes of customer inquiries with accuracy, professionalism, and urgency.</li><li>
Take ownership of escalated or complex customer issues, ensuring prompt resolution and clear follow-up.</li><li>
Ensure all customer interactions are accurately documented in the company database.</li><li>
Monitor call quality and service standards, providing coaching and feedback to team members.</li></ul> 
Team Leadership &amp; Development<ul><li>
Supervise, train, and mentor Customer Service Representatives and Dispatchers to meet and exceed performance goals.</li><li>
Develop and implement training programs to improve technical knowledge, communication skills, and problem-solving abilities.</li><li>
Foster a positive, collaborative, and high-energy work environment that promotes teamwork, accountability and solution-oriented outcomes.</li><li>
Provide ongoing performance feedback and conduct regular evaluations and administer corrective action as needed.</li><li>
Drive accountability through consistent application and enforcement of internal protocols and attendance guidelines.</li></ul> 
Operational Coordination<ul><li>
Serve as the primary liaison between Customer Service, Dispatch, Drivers, Route Supervisors, Outreach Coordinators, and Management.</li><li>
Assist in scheduling and workload distribution to ensure optimal coverage and efficiency.</li><li>
Coordinate with Supervisors and Managers on operational priorities, service updates, and special projects.</li><li>
Assist with jurisdictional requests, special projects, and reporting requirements.</li></ul> 
Process Improvement &amp; Reporting<ul><li>
Identify opportunities to streamline processes and improve efficiency without sacrificing quality.</li><li>
Track and analyze call center metrics to ensure service level agreements are met.</li><li>
Support the development of policies, procedures, and best practices to enhance customer satisfaction and operational performance.</li><li>
Perform other duties as assigned.</li></ul> 
Knowledge, Skills, and Abilities:
<ul><li>Strong leadership, coaching, and mentoring abilities with a focus on developing team talent.</li><li>
Exceptional customer service orientation with the ability to remain calm and professional under pressure.</li><li>
Excellent problem-solving and decision-making skills.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Proficiency in Microsoft Outlook, Word, and Excel; ability to learn company-specific software systems (e.g., Tower).</li><li>
Strong verbal and written communication skills with attention to detail.</li><li>
Proactive, enthusiastic, and adaptable with strong interpersonal skills.</li></ul> 
Qualifications:<ul><li>
2+ years of supervisory experience in customer service and/or dispatch environment
</li><li>3+ years of experience in a high-volume call center or dispatch role.</li><li>
Proven track record of meeting performance goals and driving team success.</li><li>
Strong analytical skills with the ability to interpret data and create actionable plans.</li><li>
Experience with Tower system preferred.</li><li>
Bilingual in English and Spanish preferred.</li></ul> 
Language Skill: 
<ul><li>
Proficiency in English and/or Spanish.</li></ul> 
 Physical Demands: 
<ul><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Ability to physically push, pull and lift objects up to 20lbs.</li><li>
Prolonged standing or walking (events).</li></ul> 
Work Environment: 
Typical work week is Monday through Friday daytime schedule. However, semi-frequent early morning, evening, weekend, and holiday work will be required. Will be exposed to outdoor weather conditions when attending events. Travel is also an essential part of this position. 
Compensation and Benefits: 
Financial compensation will be commensurate with applicable experience. GreenWaste offers a competitive benefits package, including paid time off, holiday pay, 401K benefits, FSA, and full employee coverage for medical, dental and vision insurance. 
This Organization participates in E-Verify. Esta Organizaci&oacute;n Participa en E-Verify. 
 GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws. 
GreenWaste Core Values 
Integrity
Do what&rsquo;s right for each other and our communities.
Teamwork
Work together to help our communities thrive.
Creativity
Experiment and try something new, big or small.
Innovation
Champion ideas that drive sustainability every day.</div>

Customer Service Supervisor

Wawa

<div>Soar with us at Wawa.
We believe we can make life a little better every day &ndash; one smile, hoagie, or experience at a time. And there&rsquo;s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you&rsquo;ll be part of a caring team that&rsquo;s dedicated to helping all of us fly high &ndash; together. We&rsquo;re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We&rsquo;re proud to be a part of a winning team of Associate owners who shape our success. We&rsquo;re committed to helping our communities and one another at every turn, because we know that when we fly together, there&rsquo;s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You&rsquo;ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.<div>
What You&rsquo;ll Do:</div><div><ul><li>
Deliver outstanding customer service and resolve inquiries promptly.</li></ul></div><div><ul><li>
Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.</li></ul></div><div><ul><li>
Lead, motivate, and train Associates to drive sales and performance during shift.</li></ul></div><div><ul><li>
Ensure consistent execution of customer service programs, policies, and store technology components.</li></ul></div><div><ul><li>
Manage cash processes, inventory, vendor check-ins, and store safety.</li></ul></div><div><ul><li>
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.</li></ul></div><div>
Benefits:</div><div><ul><li>
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.</li></ul></div><div><ul><li>
Eligibility for Wawa Benefits is defined under the terms of the plan(s)</li></ul></div><div>
Qualifications:</div><div><ul><li>
High School Diploma or GED equivalent</li></ul></div><div><ul><li>
Must be 18+ years old with reliable transportation</li></ul></div><div><ul><li>
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs</li></ul></div><div><ul><li>
Supervisory experience, ideally in retail or food service environments, is a plus</li></ul></div><div><ul><li>
Strong customer service, relationship-building, and communication skills</li></ul></div>
Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.
The hourly range for this position is $21.00 - $23.60 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.</div>

Whole Foods Market

<div>A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
<div>At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service &amp; E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery &amp; pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team&rsquo;s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities:<ul><li>
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.</li><li>
Establishes clear expectations for balancing in-store customer service and completing online orders.</li><li>
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.</li><li>
Seeks awareness of relevant competitors and industry trends.</li><li>
Ensures an effective and efficient response to customer questions, requests, and/or concerns.</li><li>
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.</li><li>
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>
Maintains Team Member safety and security standards.</li><li>
Ensures compliance with relevant regulatory rules and standards.</li><li>
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.</li><li>
Maintains cleanliness of workspaces including staging area and coolers.</li><li>
Maintains security of equipment, e.g., MSRs, phones, currency counters.</li><li>
Proactively identifies process improvement opportunities.</li><li>
Consistently communicates and models WFM core values, leadership principles, and supports goals.</li></ul>
Job Skills<ul><li>
Ability to perform task management, balancing dynamic customer flows.</li><li>
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).</li><li>
Excellent interpersonal, motivational, team building and customer relationship skills.</li><li>
Capable of teaching others in a positive and constructive manner.</li><li>
Proficient with email, Microsoft Office, and operations-related applications.</li></ul>
Qualifications<ul><li>
12+ months retail experience</li></ul>
Physical Requirements/Working Conditions<ul><li>
Must be able to lift 50 lbs.</li><li>
In an 8-hour workday: standing/walking 6-8 hours.</li><li>
Hand use: Single grasping, fine manipulation, pushing and pulling.</li><li>
Work requires the following motions: bending, twisting, squatting, and reaching</li><li>
Exposure to FDA approved cleaning chemicals</li><li>
Exposure to temperatures &lt;32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), &gt;90 degrees Fahrenheit</li><li>
Ability to work in a wet and cold environment.</li><li>
Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul>
The wage range for this position is $15.50-$29.20 Hourly, commensurate with experience. Whole Foods Market offers &quot;Whole Benefits&quot;. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person&rsquo;s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits. 
 
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. 
 
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.</div></div>

Customer Service & E-Commerce Supervisor - Full Time

Georgia-Pacific

<div>Your Job
G eorgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization, supporting the Walmart account. In this position, you'll play a critical role in identifying process improvement opportunities, analyzing supply chain metrics, and utilizing SAP to fulfill customer purchase orders and resolve customer replenishment issues. With your exceptional communication skills and ability to create relationships, you'll collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction. Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role.
Location: This role is based out of our Bentonville, AR sales office, with possibility for remote flexibility.
Our Team
We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team. This CSS will bring economic thinking and resolution to a fast-paced environment. They will work alongside other CSSs and will report to a Sr. Manager Customer Supply Chain and Logistics.
What You Will Do 
 
<ul><li>Utilize SAP to fulfill customer purchase orders, monitor order status, and to research and resolve customer replenishment issues
</li><li>Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value
</li><li>Analyze and report customer supply chain metrics (in-stock, on time, case fill rate, and others), including executive summaries
</li><li>Utilize SAP to monitor order status and to research and resolve customer replenishment issues
</li><li>Troubleshoot and identify solutions while working through service issues
</li><li>Understand and develop relationships with customers to profitably anticipate and satisfy their needs
</li><li>Influence and build internal and external partnerships while practicing careful communication
</li><li>Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner
</li><li>Communicate and interact with cross-functional teams (including order management, sales, transportation, and contacts at the facilities) to solve business problems
</li><li>Maintain a strong sense of urgency and customer focus
</li><li>Collaborate and build relationships in a virtual environment leveraging digital tools
</li><li>Advance our Principle-Based Management&reg; culture by applying and reinforcing the company's Core Values and Principles
</li></ul>Who You Are (Basic Qualifications) 
 
<ul><li>Experience in a supply chain, logistics, order management, or order replenishment role
</li><li>Experience in a customer-facing role; you build working relationships and partner with others to bridge gaps and solve problems
</li><li>Confident Communicator; you engage with others effectively via telephone, email, chat, and video calls - you are comfortable being seen and heard
</li><li>Systems and Tools savvy; you have experience with Microsoft Office Suite or Office 365; (Outlook, Teams, Word, Excel, SharePoint) and a desire to learn multiple systems and tools, including AI tools
</li></ul>What Will Put You Ahead 
 
<ul><li>Bachelor's degree or higher in related field
</li><li>SAP experience, preferably S4 Hana
</li><li>Experience in the consumer goods industry
</li></ul>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company and leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 300,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aqu&iacute; , or tu ).</div>

Customer Solutions Specialist, Supply Chain

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Seller Solutions Supervisor-Work location in Cairo

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Customer Service & E-Commerce Supervisor - Full Time

Customer Solutions Specialist, Supply Chain