customer solutions supervisor

Abou Ghaly Motors

<div>
 
 
 Job Summary:
 
 
 
 The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 
 
 
 
 
 
 Key Responsibilities &amp; Duties
 
 
 
 
 1. Operations &amp; Service Delivery
 
 
 <ul>
 <li>
 Oversee daily operations of inbound and outbound call activities.
 </li>
 <li>
 Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
 </li>
 <li>
 Ensure agents meet performance KPIs, service quality targets, and productivity goals.
 </li>
 <li>
 Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
 </li>
 <li>
 Maintain compliance with SLAs and operational policies.
 </li>
 </ul>
 
 
 2. Quality &amp; Performance Management
 
 
 <ul>
 <li>
 Conduct regular call monitoring and quality evaluations to ensure service excellence.
 </li>
 <li>
 Identify performance gaps and develop action plans for improvement.
 </li>
 <li>
 Contribute to defining, implementing, and enhancing quality standards and service procedures.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; Coaching
 
 
 <ul>
 <li>
 Lead, motivate, and coach team members to achieve individual and team objectives.
 </li>
 <li>
 Conduct on-the-job training for new hires and continuous learning sessions for the team.
 </li>
 <li>
 Hold regular team meetings to communicate updates and align on performance expectations.
 </li>
 <li>
 Monitor agent performance and provide constructive feedback to support growth and development.
 </li>
 </ul>
 
 
 4. Communication &amp; Process Improvement
 
 
 <ul>
 <li>
 Provide management with insights on operational issues and suggest process improvements.
 </li>
 <li>
 Facilitate open communication channels between teams and management.
 </li>
 <li>
 Escalate critical issues promptly and recommend corrective actions.
 </li>
 </ul>
 
 
 5. Customer Escalations &amp; Recovery
 
 
 <ul>
 <li>
 Handle escalated customer complaints and ensure quick and effective resolution.
 </li>
 <li>
 Follow up on unresolved issues and ensure customer satisfaction.
 </li>
 </ul>
 
 
 6. Planning &amp; Reporting
 
 
 <ul>
 <li>
 Support in forecasting call volumes and workforce planning.
 </li>
 <li>
 Track daily operational metrics and prepare performance reports for management review.
 </li>
 <li>
 Contribute to the development of operational objectives and action plans.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills Required
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
 </li>
 <li>
 Proven experience managing both inbound and outbound operations.
 </li>
 </ul>
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Fluent English (spoken and written).
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving, decision-making, and analytical thinking.
 </li>
 <li>
 Proficiency in MS Office and CRM/call center software tools.
 </li>
 <li>
 Customer-oriented mindset with strong sales acumen.
 </li>
 </ul>
</div>

Customer Service Supervisor

WellnessLiving

<div>
 
 Title
 
 : Customer Solutions Manager
 
 
 
 Location
 
 : Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 
 
 
 Working Hours
 
 : Eastern Time Zone (between 6 pm to 6 am Pakistan time)
 
 
 
 About Us
 
 
 
 WellnessLiving isn&rsquo;t just our name, it&rsquo;s who we are. We&rsquo;re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals&mdash;professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
 
 When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
 
 
 About You
 
 
 
 We&rsquo;re looking for a dynamic and driven individual to join our growing team as
 
 Customer Solutions Manager
 
 . Our team is made up of bright, ambitious people who are passionate about delivering excellence. We&rsquo;re seeking someone with a keen eye for detail, strong analytical skills, and a passion for continuous improvement. If you&rsquo;re a collaborative problem-solver with a commitment to quality and innovation, we&rsquo;d love to have you on board!
 
 
 At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we&rsquo;d love to learn more about you!
 
 
 <ul>
 <li>
 Customer First &ndash; We approach every challenge with a customer-focused lens, driven by an obsession with our customers&rsquo; happiness and success.
 </li>
 <li>
 Excellence &ndash; We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.
 </li>
 <li>
 Accountability &ndash; We take full ownership of our decisions, actions, and outcomes &ndash; both successes and failures.
 </li>
 <li>
 Adaptability &ndash; We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. the place for you.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage a team of Customer Solutions Specialists across multiple segments (SMB and Mid-Market) and support channels (Phone, Chat, and Email).
 </li>
 <li>
 Maintain accurate team coverage documentation aligned with individual working hours.
 </li>
 <li>
 Monitor team efficiency using KPI and Intercom reports, ensuring response times under 2 hours and resolution times within 8 hours.
 </li>
 <li>
 Ensure high customer satisfaction, with individual CSAT scores consistently averaging 90% or higher.
 </li>
 <li>
 Regularly review team member scorecards and partner with the Customer Experience Supervisor to identify performance trends and improvement opportunities.
 </li>
 <li>
 Assess individual performance, providing coaching, development support, and corrective action when necessary.
 </li>
 <li>
 Roll out new processes to the team and ensure consistent adoption and compliance.
 </li>
 <li>
 Escalate customer issues promptly to the appropriate teams, ensuring timely follow-up and accountability.
 </li>
 <li>
 Prepare and deliver weekly performance summaries and productivity insights to senior leadership.
 </li>
 <li>
 Facilitate weekly team meetings to communicate key metrics, recognize achievements, share updates, and reinforce best practices.
 </li>
 <li>
 Participate in monthly Team Pakistan meetings to support cross-team alignment and collaboration.
 </li>
 <li>
 Conduct regular one-on-one check-ins to review individual progress, discuss development goals, and follow up on action items.
 </li>
 <li>
 Complete Quarterly and Annual Performance assessments for all team members
 </li>
 <li>
 Identify process documentation gaps and draft processes in Confluence for the Senior Manager of Customer Success to review and publish
 </li>
 <li>
 Leverage ChatGPT daily to work efficiently and effectively
 
 
 </li>
 </ul>
 
 Skills &amp; Qualification
 
 
 
 <ul>
 <li>
 2 or more years in a management/leadership role with 4+ direct reports
 </li>
 <li>
 Strong comprehension of customer satisfaction KPIs and how they may be leveraged to assess areas for opportunity within each team
 </li>
 <li>
 Demonstrated ability to create and maintain a positive and professional work environment
 </li>
 <li>
 Very strong verbal and written communication skills in English
 </li>
 <li>
 Customer oriented, personable and able to adapt to different types of customer needs
 </li>
 <li>
 Very strong attention to detail
 </li>
 <li>
 Excellent problem-solving and critical thinking skills
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Proven ability to meet deadlines and thrive in a fast-paced environment
 </li>
 <li>
 Experience in using ChatGPT to work efficiently
 </li>
 <li>
 Experience working with CRM &amp; service ticketing software is a plus
 </li>
 <li>
 Strong technical aptitude and experience with B2B support
 </li>
 <li>
 Previous experience working with closely with software is a plus
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package based on experience
 </li>
 <li>
 Comprehensive Group Health and Life Insurance
 </li>
 <li>
 Gratuity
 </li>
 <li>
 EOBI
 </li>
 <li>
 Transport facility (If place of residency is within a 20-kilometer radius of company&rsquo;s address) / Fuel allowance
 </li>
 <li>
 Paid time off (Annual, Sick, Casual, Bereavement, Parental)
 </li>
 <li>
 Quarterly fun event
 </li>
 <li>
 Staff recognition programs
 </li>
 <li>
 Staff training programs
 </li>
 <li>
 Career progression. We have a long-standing history of promotion from within
 </li>
 <li>
 An enriched workplace culture that supports growth, development, and, most importantly, having fun!
 
 
 </li>
 </ul>
 
 Special note:
 
 Only the shortlisted candidates will be contacted due to the high turnout volume.
 
 
 We appreciate your time and look forward to reviewing your application.
 
 
 WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate&rsquo;s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
 
 
 
 We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.
 
</div>

Customer Solutions Manager

NSV Trading LLC

ob SummaryThe CRM/SRM Supervisor is responsible for overseeing the development and execution of strategies that enhance relationships with both customers and suppliers. This role ensures that CRM and SRM systems are effectively utilized to drive customer satisfaction, supplier performance, and overall business efficiency.Key ResponsibilitiesCustomer Relationship Management (CRM)<ul><li>Supervise the implementation and maintenance of CRM systems and tools.</li><li>Monitor customer interactions and feedback to improve service quality.</li><li>Analyze customer data to identify trends, opportunities, and areas for improvement.</li><li>Collaborate with sales and marketing teams to develop customer engagement strategies.</li><li>Ensure timely resolution of customer complaints and escalations.</li></ul>Supplier Relationship Management (SRM)<ul><li>Manage supplier onboarding, performance tracking, and compliance.</li><li>Maintain strong relationships with key suppliers to ensure quality and reliability.</li><li>Evaluate supplier risk and develop mitigation strategies.</li><li>Support procurement in negotiating contracts and service level agreements.</li><li>Monitor supplier KPIs and conduct regular performance reviews.</li></ul>Cross-Functional Duties<ul><li>Train and support staff on CRM/SRM systems and best practices.</li><li>Generate reports and dashboards for senior management.</li><li>Ensure data accuracy and integrity across CRM/SRM platforms.</li><li>Drive continuous improvement initiatives in relationship management processes.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Marketing, or related field.</li><li>3&ndash;5 years of experience in CRM/SRM or related supervisory roles.</li><li>Strong analytical skills and proficiency in CRM/SRM software (e.g., Salesforce, SAP Ariba).</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to manage multiple stakeholders and prioritize tasks effectively.</li></ul>Preferred Skills<ul><li>Experience in both B2B and B2C environments.</li><li>Familiarity with data visualization tools (e.g., Power BI, Tableau).</li><li>Certification in CRM/SRM platforms or project management (e.g., PMP, Six Sigma).</li><li>OEM supplier experience is a strong advantage.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a Bachelor&rsquo;s degree in Business Administration, Supply Chain, Marketing, or related field.</li><li>Do you have 3&ndash;5 years of experience in CRM/SRM or related supervisory roles.</li><li>Do you have Strong analytical skills and proficiency in CRM/SRM software</li></ul>

CRM/SRM Supervisor

Title: Customer Solutions Manager
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
We’re looking for a dynamic and driven individual to join our growing team as Customer Solutions Manager. Our team is made up of bright, ambitious people who are passionate about delivering excellence. We’re seeking someone with a keen eye for detail, strong analytical skills, and a passion for continuous improvement. If you’re a collaborative problem-solver with a commitment to quality and innovation, we’d love to have you on board!
 At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!
 <ul>
<li>Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success.</li>
<li>Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.</li>
<li>Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.</li>
<li>Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. the place for you.</li>
</ul>
Key Responsibilities: 
<ul>
<li>Manage a team of Customer Solutions Specialists across multiple segments (SMB and Mid-Market) and support channels (Phone, Chat, and Email).</li>
<li>Maintain accurate team coverage documentation aligned with individual working hours.</li>
<li>Monitor team efficiency using KPI and Intercom reports, ensuring response times under 2 hours and resolution times within 8 hours.</li>
<li>Ensure high customer satisfaction, with individual CSAT scores consistently averaging 90% or higher.</li>
<li>Regularly review team member scorecards and partner with the Customer Experience Supervisor to identify performance trends and improvement opportunities.</li>
<li>Assess individual performance, providing coaching, development support, and corrective action when necessary.</li>
<li>Roll out new processes to the team and ensure consistent adoption and compliance.</li>
<li>Escalate customer issues promptly to the appropriate teams, ensuring timely follow-up and accountability.</li>
<li>Prepare and deliver weekly performance summaries and productivity insights to senior leadership.</li>
<li>Facilitate weekly team meetings to communicate key metrics, recognize achievements, share updates, and reinforce best practices.</li>
<li>Participate in monthly Team Pakistan meetings to support cross-team alignment and collaboration.</li>
<li>Conduct regular one-on-one check-ins to review individual progress, discuss development goals, and follow up on action items.</li>
<li>Complete Quarterly and Annual Performance assessments for all team members</li>
<li>Identify process documentation gaps and draft processes in Confluence for the Senior Manager of Customer Success to review and publish</li>
<li>Leverage ChatGPT daily to work efficiently and effectively</li>
</ul>
Skills & Qualification: 
<ul>
<li>2 or more years in a management/leadership role with 4+ direct reports</li>
<li>Strong comprehension of customer satisfaction KPIs and how they may be leveraged to assess areas for opportunity within each team</li>
<li>Demonstrated ability to create and maintain a positive and professional work environment</li>
<li>Very strong verbal and written communication skills in English</li>
<li>Customer oriented, personable and able to adapt to different types of customer needs</li>
<li>Very strong attention to detail</li>
<li>Excellent problem-solving and critical thinking skills</li>
<li>Excellent organizational and time management skills</li>
<li>Proven ability to meet deadlines and thrive in a fast-paced environment</li>
<li>Experience in using ChatGPT to work efficiently</li>
<li>Experience working with CRM & service ticketing software is a plus</li>
<li>Strong technical aptitude and experience with B2B support</li>
<li>Previous experience working with closely with software is a plus</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.
 
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees. 
 
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Whole Foods Market

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities:<ul><li>Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.</li><li>Establishes clear expectations for balancing in-store customer service and completing online orders.</li><li>Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.</li><li>Seeks awareness of relevant competitors and industry trends.</li><li>Ensures an effective and efficient response to customer questions, requests, and/or concerns.</li><li>Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.</li><li>Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>Maintains Team Member safety and security standards.</li><li>Ensures compliance with relevant regulatory rules and standards.</li><li>Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.</li><li>Maintains cleanliness of workspaces including staging area and coolers.</li><li>Maintains security of equipment, e.g., MSRs, phones, currency counters.</li><li>Proactively identifies process improvement opportunities.</li><li>Consistently communicates and models WFM core values, leadership principles, and supports goals.</li></ul>Job Skills<ul><li>Ability to perform task management, balancing dynamic customer flows.</li><li>Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).</li><li>Excellent interpersonal, motivational, team building and customer relationship skills.</li><li>Capable of teaching others in a positive and constructive manner.</li><li>Proficient with email, Microsoft Office, and operations-related applications.</li></ul>Qualifications<ul><li>12+ months retail experience</li></ul>Physical Requirements/Working Conditions<ul><li>Must be able to lift 50 lbs.</li><li>In an 8-hour workday: standing/walking 6-8 hours.</li><li>Hand use: Single grasping, fine manipulation, pushing and pulling.</li><li>Work requires the following motions: bending, twisting, squatting, and reaching</li><li>Exposure to FDA approved cleaning chemicals</li><li>Exposure to temperatures 90 degrees Fahrenheit</li><li>Ability to work in a wet and cold environment.</li><li>Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul> The wage range for this position is $17.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site. PandoLogic. Category:Customer Service,<img src="https://www.jobg8.com/Tracking.aspx?zTrfLbIc2GNtKz4YkqATjpBOcLQdLZref" width="0" height="0" />

Customer Service & E-Commerce Supervisor - Part Time

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities:<ul><li>Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.</li><li>Establishes clear expectations for balancing in-store customer service and completing online orders.</li><li>Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.</li><li>Seeks awareness of relevant competitors and industry trends.</li><li>Ensures an effective and efficient response to customer questions, requests, and/or concerns.</li><li>Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.</li><li>Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>Maintains Team Member safety and security standards.</li><li>Ensures compliance with relevant regulatory rules and standards.</li><li>Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.</li><li>Maintains cleanliness of workspaces including staging area and coolers.</li><li>Maintains security of equipment, e.g., MSRs, phones, currency counters.</li><li>Proactively identifies process improvement opportunities.</li><li>Consistently communicates and models WFM core values, leadership principles, and supports goals.</li></ul>Job Skills<ul><li>Ability to perform task management, balancing dynamic customer flows.</li><li>Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).</li><li>Excellent interpersonal, motivational, team building and customer relationship skills.</li><li>Capable of teaching others in a positive and constructive manner.</li><li>Proficient with email, Microsoft Office, and operations-related applications.</li></ul>Qualifications<ul><li>12+ months retail experience</li></ul>Physical Requirements/Working Conditions<ul><li>Must be able to lift 50 lbs.</li><li>In an 8-hour workday: standing/walking 6-8 hours.</li><li>Hand use: Single grasping, fine manipulation, pushing and pulling.</li><li>Work requires the following motions: bending, twisting, squatting, and reaching</li><li>Exposure to FDA approved cleaning chemicals</li><li>Exposure to temperatures 90 degrees Fahrenheit</li><li>Ability to work in a wet and cold environment.</li><li>Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul> The wage range for this position is $17.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site. PandoLogic. Category:Customer Service,<img src="https://www.jobg8.com/Tracking.aspx?KD66OVFTKeNQ2iv%2fDueVmvuqcKRY7OZZw" width="0" height="0" />

Customer Service & E-Commerce Supervisor - Full Time

<div>A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
<div>At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service &amp; E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery &amp; pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team&rsquo;s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities:<ul><li>
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.</li><li>
Establishes clear expectations for balancing in-store customer service and completing online orders.</li><li>
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.</li><li>
Seeks awareness of relevant competitors and industry trends.</li><li>
Ensures an effective and efficient response to customer questions, requests, and/or concerns.</li><li>
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.</li><li>
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.</li><li>
Maintains Team Member safety and security standards.</li><li>
Ensures compliance with relevant regulatory rules and standards.</li><li>
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.</li><li>
Maintains cleanliness of workspaces including staging area and coolers.</li><li>
Maintains security of equipment, e.g., MSRs, phones, currency counters.</li><li>
Proactively identifies process improvement opportunities.</li><li>
Consistently communicates and models WFM core values, leadership principles, and supports goals.</li></ul>
Job Skills<ul><li>
Ability to perform task management, balancing dynamic customer flows.</li><li>
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).</li><li>
Excellent interpersonal, motivational, team building and customer relationship skills.</li><li>
Capable of teaching others in a positive and constructive manner.</li><li>
Proficient with email, Microsoft Office, and operations-related applications.</li></ul>
Qualifications<ul><li>
12+ months retail experience</li></ul>
Physical Requirements/Working Conditions<ul><li>
Must be able to lift 50 lbs.</li><li>
In an 8-hour workday: standing/walking 6-8 hours.</li><li>
Hand use: Single grasping, fine manipulation, pushing and pulling.</li><li>
Work requires the following motions: bending, twisting, squatting, and reaching</li><li>
Exposure to FDA approved cleaning chemicals</li><li>
Exposure to temperatures &lt;32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), &gt;90 degrees Fahrenheit</li><li>
Ability to work in a wet and cold environment.</li><li>
Ability to work a flexible schedule including nights, weekends, and holidays as needed.</li><li>
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.</li></ul>
The wage range for this position is $19.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers &quot;Whole Benefits&quot;. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person&rsquo;s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits. 
 
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. 
 
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.</div></div>

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