customer solutions teammate

Ooredoo Qatar

<div>
 
 About the Role:
 
 
 The Manager &ndash; AI Solutions Onboarding is a customer-facing role responsible for implementing, configuring, and supporting the onboarding of enterprise and government clients onto Ooredoo&rsquo;s GPU-as-a-Service platform. The role ensures seamless activation of GPU environments by handling system configuration, integration with customer workloads, and providing post-onboarding technical assistance.
 
 
 This role requires hands-on experience with GPU infrastructure, container orchestration, cloud and hybrid deployment models, and customer training/support, working closely with solution architects, delivery teams, and account managers to ensure a smooth onboarding experience and early customer success.
 
 
 
 
 
 Functional Context:
 
 
 This role sits within the Professional services team and directly contributes to project acquisition and delivery. The Manager leads the technical realization of AI solutions, ensuring architectural consistency, operational scalability, and compliance with local regulatory standards. The role collaborates closely with presales, delivery, and vendor teams to ensure successful execution of complex AI and infrastructure projects.
 
 
 
 
 
 The Professional Services department is a key pillar in the newly created Business solution division focused on providing solutions to Customers across Networks, Security and Hybrid cloud including the AI Solutions and GPUs. The professional services team is the overall lead in acquisition and delivery of projects.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the technical lead for onboarding new enterprise and government clients to the Ooredoo GPUaaS platform.
 </li>
 <li>
 Understand the customer requirements for proper onboarding of the AI Solution.
 </li>
 <li>
 Deploy, configure, and validate GPU workloads for customer environments (cloud, hybrid, or on-prem).
 </li>
 <li>
 Integrate customer AI/ML frameworks (e.g., TensorFlow, PyTorch, Hugging Face) with Ooredoo GPU infrastructure.
 </li>
 <li>
 Set up and troubleshoot NVIDIA-powered environments (DGX, L40S, A100) and ensure optimal performance.
 </li>
 <li>
 Configure container environments (e.g., Docker, Kubernetes) for running AI/ML workloads on GPU nodes.
 </li>
 <li>
 Coordinate with storage and networking teams to Configure Storage and networking as per the requirements
 </li>
 <li>
 Validate System performance benchmarks during onboarding.
 </li>
 <li>
 Ensure proper integration with orchestration tools like Kubeflow, MLflow, or Slurm if used by the customer.
 </li>
 <li>
 Conduct validation testing, PoC trials, and GPU workload benchmarking to meet SLAs and customer expectations.
 </li>
 <li>
 Implement and verify security controls including user access, RBAC, data encryption, and network isolation.
 </li>
 <li>
 Provide technical training and documentation to customer teams on managing and optimizing their GPU environments.
 </li>
 <li>
 Capture and escalate technical issues to delivery and support teams as needed, ensuring resolution and transparency.
 </li>
 <li>
 Assist with system health checks, monitoring setup, and usage reporting during onboarding.
 </li>
 <li>
 Collaborate with architects and sales teams to ensure each onboarding is aligned with the designed solution.
 </li>
 <li>
 Maintain customer onboarding checklists, deployment documentation, and handover reports.
 </li>
 </ul>
 
 
 
 
 Minimum Entry Qualifications:
 
 
 Bachelor&rsquo;s degree in Computer Science, IT Infrastructure, or related field
 
 
 
 
 
 Minimum Experience, Essential Knowledge &amp; Skills:
 
 <ul>
 <li>
 Minimum 10 years&rsquo; work experience
 </li>
 <li>
 7+ years in infrastructure deployment, DevOps, or technical onboarding roles.
 </li>
 <li>
 Hands-on experience with GPU compute environments (NVIDIA DGX, cloud GPU VMs, etc.).
 </li>
 <li>
 Familiarity with containerization (Docker/Kubernetes) and AI/ML frameworks.
 </li>
 <li>
 Strong understanding of networking, storage, and cloud services as related to AI workloads.
 </li>
 <li>
 Customer support and troubleshooting experience in technical delivery settings.
 </li>
 <li>
 Ability to communicate technical concepts clearly to non-technical stakeholders.
 
 
 </li>
 </ul>
 
 
 Professional Experience:
 
 .
 
 <ul>
 <li>
 Familiarity with Qatari and regional ICT compliance standards (e.g., CRA, Q-CERT).
 </li>
 </ul>
 
 
 Excellent Analytical and Problem-Solving Skills:
 
 
 
 Ability to identify the customer requirements and convert them into a new potential AI use case or identify an existing use case, thereby helping Customer to build the AI solution
 
 
 
 Strong Communication and Interpersonal Skills
 
 
 <ul>
 <li>
 Ability to collaborate effectively with various Customers and internal stakeholders and communicate complex Solutions and AI use cases clearly
 </li>
 </ul>
</div>

Manager AI Solutions Onboarding

Unitary

The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real-world challenges in trust & safety and beyond without complex technical integration. We believe in an online world free from harm, where we can trust AI to make safe and fair decisions. We have raised about $25M in VC funding from top tier funds including Creandum and Plural, and operate at significant scale - analysing millions of daily images and videos. But we are just at the beginning of our journey - and we are very excited about our plans for growth over the coming year and beyond! The role We are now looking for a Machine Learning Engineer to build and deliver innovative AI products to our customers. Your software expertise and machine learning knowledge will help transform our customers' manual processes into AI automated solutions. Your mission will be to ensure our customers receive the most effective AI solutions for their specific needs. You will apply your technical and analytical skills to understand customer challenges and collaborate with them to leverage our AI in the automation of their work. Initially, you will provide hands-on support for our machine learning models as they come to market but then will gradually develop self-service tools that empower customers to achieve value independently. As part of this role, you will: <ul> <li>Collaborate with customers to thoroughly understand their workflows, then design and build Virtual Agents that automate their processes.</li> <li>Contribute to the development of our Virtual Agent development platform that scales with our product strategy.</li> <li>Ensure our AI services maintain high standards of reliability, observability, availability, and performance.</li> <li>Participate in our machine learning community to influence how we implement machine learning and computer vision technologies, shaping Unitary's future.</li> <li>Take ownership of customer outcomes with the autonomy to make decisions that surprise and delight our customers.</li> <li>Contribute full-stack development including software engineering, DevOps, and MLOps, along with light task and project management to ensure your AI solutions deliver maximum value.</li> </ul> We are looking for someone who is as excited about Unitary's mission as we are, who wants to have a large impact at an early-stage startup, and be a key part of defining Unitary's future as one of our early employees. We need versatile people who are happy to get stuck into whatever needs doing, and are ready to learn and grow with the company. For this particular role, we need a proactive Machine Learning Engineer who is comfortable engaging with customers and exploring and presenting new ideas. Strong communication skills are essential, as you'll lead technical deliveries and bring others along on the journey. You embrace a product mindset in everything you do and should demonstrate a genuine curiosity for solving current and future customer challenges. We would love to hear from you if you: <ul> <li>Have strong Python and Machine Learning Engineering skills, with experience using and applying AI to solve customer problems</li> <li>Can (or want to learn to) develop agentic AI systems that can automate human processes</li> <li>Have an understanding of (or want to learn) how software is deployed through Kubernetes, and with the capability to deploy some infrastructure elements independently</li> <li>Can demonstrate problem solving and project management skills in order to analyse workflows and design automated solutions</li> <li>Thrive in a collaborative environment where group output and team achievements weigh heavier than individual input</li> <li>Can travel to our company-wide offsites three times per year</li> </ul> It would be even better, but not essential, if you have: <ul> <li>Experience working in a fully remote, international team</li> <li>Previous startup experience</li> <li>A background in building and operating agentic AI systems</li> <li>Experience with MLOps practices and tools, and monitoring machine learning systems in production</li> <li>Knowledge of CI/CD practices and tools such as GitLab CI, Argo CD</li> <li>Proficiency with SQL and NoSQL databases</li> <li>Worked with Kubernetes and infrastructure as code (IaC) tools such as Terraform</li> <li>Experience with Large Language Models (LLMs) and a keen interest in staying current with the latest AI technology advancements</li> </ul> The team Unitary is a remote-first team of c. 20 people spread across Europe and North America who are fiercely passionate about making the internet a safer place, and deeply motivated to become a force for good. We have an ambition to create a company filled with happy, kind and collaborative people who achieve extraordinary things together. Our culture is built around the power of trust, transparency and self-leadership. Working at Unitary We are committed to creating a positive and inclusive culture built on genuine interest for each other's well-being. We offer progressive and market-leading benefits, including: <ul> <li>Flexible hours and location</li> <li>Competitive salary and equity package</li> <li>Occupational pension</li> <li>Generous paid parental leave</li> <li>Generous paid sick leave</li> <li>Annual budget for your professional development and growth</li> <li>Annual budget for your individual health and wellness</li> <li>Three team offsites to London or other exciting destinations in Europe</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?CY95c1eotcwP9N7F5Lm8G74O0unjkptnd" width="0" height="0" />

Machine Learning Engineer - Customer Solutions

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 05
 
 
 
 The Team:
 
 Customer Solutions team is a dedicated team committed to delivering exceptional service and support to our clients, ensuring they receive the highest level of satisfaction and value from our offerings. A key component of our Customer Solutions team is that they are our Frontline Support, which serves as the first point of contact for our clients. This team is trained to quickly address inquiries, troubleshoot issues, and provide immediate assistance, ensuring that our clients feel supported and valued from the very beginning of their journey with us. Our Frontline Support team is not only responsive but also empowered to escalate matters as needed, ensuring that all client concerns are handled promptly and effectively.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in the research and analysis of case trends and customer feedback to identify areas for improvement and enhance service delivery.
 </li>
 <li>
 Prepare comprehensive reports on coaching tasks, analyzing the results and outcomes to be presented to management. This will involve summarizing key findings and providing actionable recommendations.
 </li>
 <li>
 Aid in queue management and assignment of tasks to ensure efficient workflow and timely responses to client inquiries.
 </li>
 <li>
 Collaborate with team members on various projects, contributing insights and recommendations that align with team goals and enhance overall project outcomes.
 </li>
 <li>
 Assist in maintaining and updating databases and documentation, including the knowledge base, to ensure that all information is accurate and readily accessible for team members.
 </li>
 <li>
 Help create and compile email lists for mass email communications related to product integration, ensuring that messaging is aligned with company standards and effectively targets the intended audience.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's or master's degree in finance or a related field.
 </li>
 <li>
 Fresh graduate or candidates with upto 6 months of experience.
 </li>
 <li>
 Interest in financial services or data analysis is advantageous but not required.
 </li>
 <li>
 Strong communication skills and a willingness to learn in a client-facing environment.
 </li>
 <li>
 Comfortable using technology and eager to work in a fast-paced, data-driven environment
 </li>
 <li>
 Familiarity with Power BI is a plus
 </li>
 <li>
 Flexibility to work during US-based hours (night or mid-shift) is required.
 
 
 </li>
 </ul>
 
 About S&amp;P Global Commodity Insights
 
 
 
 At S&amp;P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
 
 
 We&rsquo;re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&amp;P Global Commodity Insights&rsquo; coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
 
 
 S&amp;P Global Commodity Insights is a division of S&amp;P Global (NYSE: SPGI). S&amp;P Global is the world&rsquo;s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world&rsquo;s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
 
 
 For more information, visit http://www.spglobal.com/commodity-insights.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Purpose
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), HUMRES203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 321845
 
 
 
 Posted On:
 
 2025-10-16
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Customer Solutions Intern – Commodity Insights (Platform Team)

TELUS Digital

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 <ul>
 <li>
 Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests. Prepares reports by accessing account database, analyzing the information contained and providing useful accurate and appropriate data.
 </li>
 <li>
 When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond one's jurisdiction and scope of knowledge.
 </li>
 <li>
 Performs callbacks/return calls to customers when initial calls are received during system downtimes. Ensures that the necessary customer care/inbound sales process and procedures are carried out in call backs.
 </li>
 <li>
 Takes the initiative to be updated with the latest account information from the client by reading email updates sent and attending recurrent training sessions. Ensures one's own understanding of account / program updates and applies this in daily work.
 </li>
 <li>
 Acts as a team player, interacting with fellow CSR's and contributing to team cohesion. Supports the Team Leader in all initiatives aimed at driving individual / team performance and attaining individual / team goals. Participates in team evaluations as scheduled by the Team Leader to identify reasons behind actual performance.
 </li>
 <li>
 Monitor one's own performance against established metrics and ensures attainment of these metrics to effect overall account / program success. Solicits feedback from fellow CSR's and the Team Leader on how to improve current performance.
 </li>
 <li>
 Maintains ownership and accountability for one's own performance, initiating regular interaction with the Team Leader for coaching, mentoring, and acquiring performance feedback. Seeks out increased work activities that intend to hone skills, competencies and work behaviors and prepares oneself for higher responsibilities
 
 
 
 </li>
 </ul>
 
 Additional Job Description
 
 
 
 Provides top-quality customer service to all customers of the account/program. Attends to customer queries, concerns, and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders. Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition, and increase the client's competitive advantage over the other key players in the industry. Interacts with a team of CSR's and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual/team goals.
 
 
 
 Language Reference
 
 
 
 English
 
 
 EEO Statement
 
 
 At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
 
 
 Equal Opportunity Employer
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
</div>

Team Member - Customer Service ( BPO, Voice Operations)

Google

<div>Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Waterloo, ON, Canada; Austin, TX, USA.<h3 class="jobSectionHeader">
Minimum qualifications:</h3><ul>
<li>Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.</li>
<li>6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.</li>
<li>Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).</li>
<li>Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.</li>
<li>Experience working with distributed systems, and distributed systems solutions, design patterns, or best practices.</li>
<li>Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.</li>
<li>Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).</li>
<li>Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.</li>
<li>Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.</li>
<li>Experience with one or more of the following solutions: system virtualization, on-premise or hybrid cloud computing.</li>
<li>Experience developing developer tools (e.g., automation, testing, debugging).</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a High Touch Support Solutions Developer, you will own our large and important customer issues in addition to proactively helping improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will provide a high-touch, dedicated service to our most critical customers with complex environments, aiming to anticipate their needs, optimize product performance, and enable customer success across complex environments.<div>
The High Touch Support team&rsquo;s focus on proactive solutions and customer-centric supportability helps avoid issues, build customer trust, enable customers' continuous growth and long term success on Google Cloud Platform (GCP). You will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation.</div>
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.<div></div><div> 
The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</div><div></div><div> 
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
 
</div></div><div><h2 class="jobSectionHeader">Responsibilities</h2><ul>
<li>Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns.</li>
<li>Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.</li>
<li>Act as consultant and subject matter expert for internal stakeholders in developing, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.</li>
<li>Understand customer issues, advocate for their needs with internal teams, including Product and Developing teams, to find ways to improve the product, and drive production.</li>
<li>Work as part of a team that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Capgemini Engineering

<div>At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world&rsquo;s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
<div><div><div><h2 class="jobSectionHeader">Job Description
</h2></div><div><ul><li>The Interface Developer &ndash; CRM will be responsible for designing, developing, and implementing integrations between CRM system (Microsoft Dynamics) and Siemens Rulestream CPQ platform as part of the Concept-to-Launch (C2L) transformation initiative.
</li><li>The role involves working closely with cross-functional teams to ensure seamless data flow, system interoperability, and alignment with business processes. This role also requires Teamcenter integration experience
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Your Profile
</h2></div><div><ul><li>Strong knowledge of SDLC, Agile and build to run.
</li><li>Strong customer focus, including the ability to manage customer needs and multiple work priorities.
</li><li>Needs strong oral and written communication, analytical, and problem-solving skills, as well as excellent judgment and self-motivation.
</li><li>Ability to work independently with little to no supervision.
</li></ul></div></div></div>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</div>

Teamcenter Interface CRM

About the Role: 
Grade Level (for internal use): 05
 The Team: Customer Solutions team is a dedicated team committed to delivering exceptional service and support to our clients, ensuring they receive the highest level of satisfaction and value from our offerings. A key component of our Customer Solutions team is that they are our Frontline Support, which serves as the first point of contact for our clients. This team is trained to quickly address inquiries, troubleshoot issues, and provide immediate assistance, ensuring that our clients feel supported and valued from the very beginning of their journey with us. Our Frontline Support team is not only responsive but also empowered to escalate matters as needed, ensuring that all client concerns are handled promptly and effectively.
 
Responsibilities: 
Assist in the research and analysis of case trends and customer feedback to identify areas for improvement and enhance service delivery.
 
Prepare comprehensive reports on coaching tasks, analyzing the results and outcomes to be presented to management. This will involve summarizing key findings and providing actionable recommendations.
 
Aid in queue management and assignment of tasks to ensure efficient workflow and timely responses to client inquiries.
 
Collaborate with team members on various projects, contributing insights and recommendations that align with team goals and enhance overall project outcomes.
 
Assist in maintaining and updating databases and documentation, including the knowledge base, to ensure that all information is accurate and readily accessible for team members.
 
Help create and compile email lists for mass email communications related to product integration, ensuring that messaging is aligned with company standards and effectively targets the intended audience.
 
Requirements: 
Bachelor's or master's degree in finance or a related field.
 
Fresh graduate or candidates with upto 6 months of experience.
 
Interest in financial services or data analysis is advantageous but not required.
 
Strong communication skills and a willingness to learn in a client-facing environment.
 
Comfortable using technology and eager to work in a fast-paced, data-driven environment
 
Familiarity with Power BI is a plus
 
Flexibility to work during US-based hours (night or mid-shift) is required.
 
About S&P Global Commodity Insights
 At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
 We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
 S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
 
For more information, visit http://www.spglobal.com/commodity-insights .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
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Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), HUMRES203 - Entry Professional (EEO Job Group)
 
Job ID: 321845
 Posted On: 2025-10-16
 Location: Islamabad, Pakistan

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