sales specialist

account specialist Jobs in Istanbul Turkey

account specialist

client solutions specialist Jobs in Istanbul Turkey

client solutions specialist

customer admin & billing specialist Jobs in Istanbul Turkey

customer admin & billing specialist

customer care representative Jobs in Istanbul Turkey

customer care representative

customer specialist

Workforce İnsan Kaynakları

<div>
 
 We are looking for a "
 
 Logistics &amp; Customer Operations Specialist
 
 " for our customer.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Support the Foreign Trade &amp; Logistics Manager in all export and shipment-related activities
 </li>
 <li>
 Receive and process customer and internal orders, ensuring accurate and timely data entry into the system
 </li>
 <li>
 Coordinate with the Sales Manager regarding order confirmations, delivery schedules, and shipment priorities
 </li>
 <li>
 Prepare and follow up on export documentation and shipment status with forwarders, customs brokers, and logistics partners
 </li>
 <li>
 Ensure timely and compliant execution of shipments and maintain proactive communication with all stakeholders
 </li>
 <li>
 Keep organized records of orders, shipments, and customer communications
 </li>
 <li>
 Assist in resolving operational issues and contribute to process improvements within customer and logistics operations
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in International Trade, Business Administration, or a related field
 </li>
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 Minimum 3 years of experience in export operations, logistics, or customer operations
 </li>
 <li>
 Solid understanding of international trade and shipment processes
 </li>
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 Strong communication and coordination skills across departments and with external partners
 </li>
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 Good command of English, both written and verbal
 </li>
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 Strong organizational skills and attention to detail
 </li>
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 Proficiency in ERP systems and MS Office applications
 </li>
 <li>
 Solution-oriented mindset and ability to work in a fast-paced environment
 </li>
 <li>
 Located in Istanbul European side
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Workforce &Idot;nsan Kaynaklar&inodot; ve Dan&inodot;&scedil;manl&inodot;k Hizmetleri Ltd.&Scedil;ti.Under the supervision of &Idot;&scedil;kur(Turkey Employment Organization), it is a private employment agency with license number 897 dates 14.12.2022
 
 
</div>

Logistics & Customer Operations Specialist

BIGO

<div>
 
 
 About BIGO
 
 
 
 
 
 
 BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&amp;D centres around the world. Powered by Artificial Intelligence technology, BIGO's video-based products and services have gained immense popularity, with users in more than 150 countries. These include Bigo Live (live streaming) and Likee (short-form video).
 
 
 
 
 
 BIGO is dedicated to connecting the world and to enabling everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment.
 
 
 
 
 
 Job Title: Senior User Operations &ndash; Live Streaming
 
 
 Location: Istanbul, Turkey
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 1. Handle all VIP customer inquiries efficiently with a strong sense of professionalism and urgency.
 
 
 2. Provide personalized operational support to high-value VIP users by understanding their behavior and preferences, promoting relevant platform features, and enhancing their live-streaming experience.
 
 
 3. Track VIP user re-charge behavior and retention data, actively collect user feedback, and identify actionable insights to improve user satisfaction and extend lifecycle value.
 
 
 4. Build and maintain strong, trust-based relationships with VIP users by becoming a reliable, go-to advisor.
 
 
 5. Collaborate closely with internal teams (content, moderation, product, etc.) to resolve user issues and continuously improve the overall user experience.
 
 
 6. Design and run user engagement campaigns to improve user retention, increase platform usage, and support revenue growth.
 
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 1. Turkish and fluent English language (both written and spoken).
 
 
 2. Proven experience in VIP customer management or user operations&mdash;preferably within the live-streaming, gaming, or internet industry.
 
 
 3. Strong customer-first mindset: passionate about user satisfaction, with excellent communication, negotiation, and interpersonal skills.
 
 
 4. Strong project management skills with the ability to multitask and prioritize effectively.
 
 
 5. Willingness to work flexible hours, including night shifts based on user demand (night shift compensation provided).
 
</div>

Customer Service Specialist

Envista Holdings

<div>Operating Company: Ormco 
Location: Istanbul,Istanbul,TR 
Date Posted: October 28, 2025 
Req Number: R5024438</div><div></div>
 <div>Job Description: Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group. Job Requirements: Job Title: Customer Support Specialist &ndash; Spark, T&uuml;rkiye Reports to: Country Sales Manager &ndash; Spark Turkey Location: Istanbul, Turkey About the Role As we launch Spark, one of Envista&rsquo;s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams. This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience. Key Responsibilities Order &amp; Delivery Management<ul> <li>Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.</li> <li>Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.</li> <li>Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.</li> <li>Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.</li> <li>Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.</li></ul> Customer Communication &amp; Support<ul> <li>Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.</li> <li>Communicate fluently in English and Turkish with both internal teams and external stakeholders.</li> <li>Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.</li></ul> SAP &amp; Data Administration<ul> <li>Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.</li> <li>Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.</li> <li>Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.</li></ul> Cross-functional Collaboration<ul> <li>Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.</li> <li>Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.</li> <li>Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.</li></ul> Qualifications &amp; Experience<ul> <li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.</li> <li>2&ndash;4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.</li> <li>Fluency in English and Turkish (both written and verbal) is mandatory.</li> <li>Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.</li> <li>Strong organizational, analytical, and problem-solving skills.</li> <li>Excellent communication and coordination abilities with a high level of attention to detail.</li> <li>Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.</li> <li>This position is based out of Istanbul, T&uuml;rkiye.</li></ul> Preferred Skills<ul> <li>Experience in the dental, medical device, or healthcare industry is an advantage.</li> <li>Familiarity with ERP and CRM systems.</li> <li>Knowledge of logistics documentation, customs procedures, or import/export coordination.</li> <li>A proactive mindset with a customer-first approach and commitment to continuous improvement.</li></ul> Why Join Us At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands. Operating Company: Ormco Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.</div>

Customer Support Specialist – Spark Türkiye

Token Finansal Teknolojiler

<div>
 
 
 Step into the future of fintech with us!
 
 
 
 
 
 
 We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operations Specialist/Senior Specialist to join us on this exciting journey! Operations Specialist/Senior Specialist works cross-functionally to help businesses start using Token products as and quickly as possible.
 
 
 
 
 
 
 🔍Who We Are
 
 
 
 
 
 
 At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world. We are looking for Operations Specialist/ Senior Operations Specialist from a banking or e-commerce background to join our Operations and Customer Support Team.
 
 
 
 
 
 
 ✨ What You&rsquo;ll Be Rocking
 
 
 
 
 
 <ul>
 <li>
 Analysis of financial documents such as credit reports or annual financial statements
 </li>
 <li>
 Analyze the clients' financial data
 </li>
 <li>
 Controlling and collecting merchants&rsquo; documents.
 </li>
 <li>
 Prepare necessary reports or information to management to take decision
 </li>
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 Making verification processes of KYC, KPS, GIB, etc.
 </li>
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 Establish and maintain positive relationships with internal stakeholders and clients.
 </li>
 <li>
 Work closely with product, sales, customer support and fraud teams.
 </li>
 <li>
 Review merchant performance, publicly available information, and/or commercial credit tools to conduct detailed investigations into merchant supportability
 </li>
 </ul>
 
 
 
 
 
 🎯 The Perfect Fit
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in related fields
 </li>
 <li>
 To use MS Office programs efficiently
 </li>
 <li>
 To have analytical thinking, research, inquiry, and problem-solving abilities; to possess knowledge of data collection and reporting; and to have effective written and verbal communication skills
 </li>
 <li>
 To be knowledgeable about project management
 </li>
 <li>
 Excellent verbal and written skills in English,
 </li>
 <li>
 Listening different perspectives and building collaboration
 </li>
 </ul>
 
 
 
 
 
 ❤️ Why You&rsquo;ll Love Working Here
 
 
 
 
 
 <ul>
 <li>
 12+4 Salary Package: Enjoy an additional 4 months' salary
 </li>
 <li>
 Learning Platforms: Gain access to top educational platforms including Ko&ccedil; Academy, Cambly, Coursera etc.
 </li>
 <li>
 Ko&ccedil; Office Free: Work flexibly from any Ko&ccedil; office
 </li>
 <li>
 Ko&ccedil; Community Sports Club: Participate in sports, social, and cultural events, and recharge in green spaces with our exclusive Ko&ccedil; Community Sports Club
 </li>
 <li>
 Ko&ccedil; Family Program : Access special advantages from Ko&ccedil; Group companies, and include two family members in this exclusive program.
 </li>
 <li>
 Flextra Benefits: Customize your benefits with Flextra, including life insurance, shopping vouchers, check-ups, and individual retirement plans etc.
 </li>
 <li>
 Special Leave Days: Enjoy flexible leave days for your birthday, your child's milestones
 </li>
 <li>
 Social Support: Receive support for significant life events such as weddings, family expansions
 </li>
 </ul>
 
 
 
 
 
 🌐 Connect with us
 
 
 
 
 
 
 Web site: https://www.tokeninc.com/
 
 
 Linkedin:https://www.linkedin.com/company/tokeninc/
 
 
 Instagram: https://www.instagram.com/tokenfintech/
 
 
 YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 
</div>

Operations Specialist/Senior Specialist

eduhub

<div>
 Freelance Digital Marketing Specialist &ndash; Eduhub
 
 
 [caption id="attachment_18018" align="alignnone" width="181"] Freelance Digital Marketing Specialist &ndash; Eduhub[/caption]
 
 
 
 Company Description
 
 
 
 Eduhub is a consulting and ISV Salesforce partner dedicated to transforming the education sector. We offer innovative recruitment, admission, and administration solutions, fully integrated with Salesforce. Our flagship product, Eduhub Admission, streamlines processes and enhances decision-making for educational institutions.
 
 
 Expanding our services, we now provide specialized digital marketing exclusively for the education industry, helping institutions enhance their brand visibility, increase student enrollments, and effectively engage their target audiences. In the ever-evolving digital world, we seek an experienced Freelance Digital Marketing Specialist to strengthen our teams and create more success stories.
 
 
 
 Role Description
 
 
 
 This is a freelance, remote Digital Marketing Specialist role at Eduhub. The Digital Marketing Specialist will be responsible for various day-to-day tasks related to digital marketing. This position includes crucial responsibilities such as managing our clients' digital marketing strategies and enhancing the effectiveness of digital campaigns.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least 2 years of experience in digital marketing.
 </li>
 <li>
 Bachelor's degree in Marketing, Business, or a related field.
 </li>
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 Deep knowledge and experience in Google Ads and Meta advertisements.
 </li>
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 Experience with data utilization and marketing strategy development.
 </li>
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 Deep knowledge of SEO, SEM, Google Analytics, social media platforms, and digital advertising tools.
 </li>
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 Data analysis and reporting skills; results-oriented thinking ability.
 </li>
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 Creative thinking and problem-solving skills.
 </li>
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 Strong written and verbal communication skills.
 </li>
 <li>
 Project management and time management skills.
 </li>
 <li>
 Ability to adapt to rapidly changing digital marketing trends and technologies.
 </li>
 <li>
 Customer-focused working approach and strong relationship management skills.
 </li>
 <li>
 Google Ads and Meta advertising certification is a plus.
 </li>
 <li>
 Experience with analysis and AI platforms such as Hotjar, Insider, and Semrush is a plus.
 </li>
 <li>
 Experience in managing international Higher Education advertising campaigns is a plus.
 </li>
 <li>
 A portfolio of past digital marketing projects is required.
 
 
 </li>
 </ul>
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Creating and implementing customized digital marketing strategies for clients.
 </li>
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 Planning, executing, and monitoring the performance of digital campaigns.
 </li>
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 Analyzing campaign results, reporting, and providing strategic recommendations.
 </li>
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 Developing and implementing SEO and marketing strategies.
 </li>
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 Increasing brand awareness and engagement on social media channels.
 </li>
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 Developing and managing creative and effective content strategies.
 </li>
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 Planning digital marketing budgets and keeping expenses under control.
 </li>
 <li>
 Following digital marketing trends and developing innovative solutions.
 
 
 </li>
 </ul>
 
 Payment Details
 
 
 
 <ul>
 <li>
 Hourly-based payment structure.
 </li>
 <li>
 Competitive hourly rates based on experience and expertise.
 </li>
 <li>
 Flexible working hours with the potential for long-term collaboration.
 
 
 </li>
 </ul>
 
 Application Process
 
 
 
 <ul>
 <li>
 Submit your resume and a portfolio of past digital marketing projects.
 </li>
 <li>
 Include your hourly rate expectations.
 </li>
 <li>
 Provide references or testimonials from previous clients if available.
 
 
 </li>
 </ul>
 
 team@eduhub.solutions
 
 
 
 
 Freelance Marketing Specialist &Idot;&scedil; &Idot;lanlar&inodot; WhatsApp Grubu
 
 
 
 
 Dijital Pazarlama Uzman&inodot; Arayanlar Telegram Grubu
 
</div>

Freelance Digital Marketing Specialist

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist &ndash; Regional Customer Success Operations, Services
Overview
 
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships.
 
 
They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. 
 
 
 
About the Role
 
 
Are you passionate about building scalable operations that empower customer-facing teams to deliver exceptional value? Join Mastercard&rsquo;s Services Customer Success team as a Customer Success Operations Sr. Specialist. In this role, you&rsquo;ll help shape the future of customer success operations across a global, growing organization. You&rsquo;ll support the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences.
 
 
The Sr. Specialist of Services Global Customer Success Operations reports to the Vice President, Customer Success within the EEMEA regional customer success team and will support in the development and delivery of strategic priorities for Customer Success within Mastercard Services. The primary focus of the role will be to support best-in-class Customer Success Operations Mastercard Services&rsquo; business. You will be working within the region to enable common operating models and playbooks across CS teams, including developing flexible frameworks for key tools and customer segmentation strategies, creating a strong measurement framework of metrics and KPIs to evaluate performance and provide actionable insights to our colleagues. 
 
 
 
Responsibilities will include:
 
 
Strategy &amp; Process Design
 
Support the execution of the Customer Success (CS) Operations roadmap for Mastercard Services
 
 
Partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks; with clear tracking of outcomes
 
 
Support the implementation of scalable CS practices across diverse product lines and customer segments
 
 
Systems &amp; Tools
 
 
Support the configuration and adoption of Gainsight and other systems in the CS tech stack (e.g., Salesforce, Tableau)
 
 
Implement integrated workflows that support white-glove, scaled, and digital CS motions
 
 
Collaborate with internal teams to train, support adoption, and collect feedback to prioritize enhancements and ensure seamless user experiences
 
 
Metrics &amp; Insights
 
 
Track KPIs to measure CS performance and customer health
 
 
Build dashboards and reports for stakeholders ranging from executives to front-line teams
 
 
Track leading indicators of positive outcomes and perform analysis to identify trends that enable action
 
 
Collaboration &amp; Enablement
 
 
Work with Product, Value Enablement, and Program teams to embed CS metrics into broader business KPIs
 
 
Champion CS best practices across the organization and support change management initiatives
 
 
Conduct research on emerging trends (e.g., AI in CS) to inform strategy and innovation 
 
 
 
All About You 
 
Required Skills: 
Operational Excellence experience in the areas of sales strategy and operations, sales excellence, delivery excellence, etc.
 
 
Advanced expertise with Excel, automating data intake, mapping and calculations across datasets, pivot tables and charts 
 
Experience as Salesforce Administrator, creating reports and dashboards. 
 
Strong analytical skills with experience in visual storytelling and a talent for choosing appropriate graphs and visuals to deliver an impactful message with data
 
 
Passion for understanding entreprise data models and investigating connections between data sources. 
 
Proven ability to design scalable processes and translate technical capabilities into business value
 
 
Strong verbal and written communication skills to effectively convey the vision, goals, and progress of customer success initiatives
 
 
Ability to work globally and cross-functionally; persuasive through influence with stakeholders to gain buy-in
 
 
High degree of ownership, optimizing processes to enhance efficiency and fostering a culture of excellence and continuous improvement
 
 
Experience in managing organizational changes, training colleagues, and ensuring adoption of new processes and technologies including AI
 
 
Passionate about delivering for our customers; always exhibits &amp; champions a customer-centric mentality
 
 
Preferred Skills: 
 
Experience with Gainsight or similar Customer Success platform, a plus
 
 
Experience integrating with other technology solutions in the customer success space (e.g. Gainsight, Salesforce, Tableau, etc.) to create seamless and easy-to-use processes
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Specialist – Regional Customer Success Operations, Services

NielsenIQ

<div><div><div>We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
Customer Success Specialist is a pivotal agent in the successful go-to-market of gfknewron. Actively servicing client users on trials and further ahead first subscribing customers, the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology &amp; Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services.
We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
The Customer Success Specialist role will have the following key accountabilities:<ul><li>
Establishes to be a strategic partner to our local (and regional) clients</li><li>
Are an internal and external innovation agent. Drive change for faster reaction to changing market requirements.</li><li>
Are experts in their market (industry, products, channels etc.)</li></ul> 
Responsibilities (External):<ul><li>
Understands and works with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact</li><li>
Ensures effective and efficient client training and onboarding of new customers.</li><li>
Educates customers about the most relevant features/functionalities for their specific business needs.</li><li>
Drives adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals</li><li>
Drives regular gfknewron usage with stakeholders in the client organization</li><li>
Finds and builds, new user base for GfK offerings</li><li>
Develops fact-based answers to complex key business questions. Co-develops use cases with clients that shows the value of GfK data and their outcome for the clients</li><li>
Is a market expert for the handled category / industry segment</li><li>
Delivers insightful high-level presentations and actionable recommendations to our clients</li><li>
Coordinates client services locally (and regionally)</li><li>
Co-identifies leads for cross sell and upsell opportunities with the client</li><li>
Helps to improve renewal rate by demonstrating clear business outcome and value</li></ul>
Responsibilities (Internal):<ul><li>
Certified CSM (gfknewron market, predict and consumer certificate) and knows the POS proposition in detail</li><li>
Building solid market and deep POS knowledge</li><li>
Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;</li><li>
Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience</li><li>
Collaborates with account management at the pre-sales and renewal stages, co-identifies sales leads</li><li>
Collaborates with other business unit teams to identify opportunities for strategic assignments</li><li>
Coordinates internal client services nationally (and internationally)</li><li>
Validates / conduct QC to guarantee GfK seal of quality</li></ul> 
In other words: You will make the difference by being the face of our company and its digital solutions!
Qualifications:<ul><li>
Bachelor&acute;s/ Master&acute;s degree in Business Administration, Economics, Statistics, Engineering, or equivalent experience</li><li>
New graduate as well as 1-2 years of experience in Marketing / Sales Departments in Consumer Electronics (MDA, SDA, CE, IT/OFFICE/TELECOM) and/or Category Management in Retail Sector is a plus</li><li>
Fluent in Turkish and English language</li><li>
Strong presentation and communication skills, client-centric approach</li><li>
Passion, dedication, commitment, eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude. Creativity and the ability to address real-world business problems analytically</li><li>
Living in &#304;stanbul</li></ul>
#LI-Hybrid
#LI-PF1</div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Client Solutions Specialist

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