customer specialist

NBKC Bank

<div><div>nbkc bank is currently looking for a Customer Experience Specialist to join our Customer Experience team.</div><div></div><div> 
As a Customer Experience Specialist, you will manage incoming phone calls and chats, addressing a variety of banking inquiries. You'll use your problem-solving skills to sort out any issues, spot opportunities to make our customers&rsquo; lives easier, and keep things running smoothly by following all the bank's guidelines and regulations. You will handle customer authentication, resolve issues, and identify cross-sell opportunities to strengthen client relationships.</div><div></div><div> 
This position will work @Flex (a combination of both in the office and at home) based out of our Kansas City, MO office.</div><div> 
We are currently looking for a Senior Customer Experience Specialist to join our Customer Experience team. This position will work @Flex (a combination of both in the office and at home). Check out more details below. 
 
*This position will be for the 9am-6pm (M-F) shift and based out of our Ward Parkway location.* 
Interested in learning more? Check out more details below. 
What you&rsquo;ll do 
<ul><li>
Handle and route all incoming phone calls. These calls may include, but are not limited to, topics regarding balance inquiry questions, ordering of checks, taking wire requests, interest rate questions, information about products and services offered, debit card questions, online application status updates, hold inquiries, and online banking and bill payment questions.</li><li>
Handle customer interactions through chat, providing timely and accurate responses. Utilize professional written communication to ensure customer experience.</li><li>
Provide professional and composed assistance to customers with inquiries or problem resolution, adhering to the bank&rsquo;s customer service standards for both internal and external customers.</li><li>
Verify appropriate and required customer information prior to releasing any information or account data.</li><li>
Utilize computerized systems for customer authentication, information gathering and validation, and processing routine as well as exception transactions.</li><li>
Work independently and employ effective problem-solving skills to resolve issues, utilizing position authority and knowledge of operating and security procedures to make immediate decisions including exceptions, adjustments, and overrides.</li><li>
Communicate potential issues and solutions related to payment risk in the digital banking environment.</li><li>
Capable of performing effectively in a complex, multi-functional technical environment.</li><li>
Proactively identify customer&rsquo;s current and future financial needs. Recognize and refer cross-sell opportunities that strengthen client-bank relationships and ensure operational integrity during customer interactions. Ensures all bank policies and procedures are followed for all duties of the position.</li><li>
Capable of assessing risk, exercising discretion, and handling sensitive and confidential information.</li><li>
Ensure all bank policies and procedures are followed in all duties of the position.</li><li>
Follows all applicable laws and regulations.</li><li>
Performs other duties and projects as assigned.</li></ul> 
What you&rsquo;ll bring<ul><li>
High School Degree or GED required</li><li>
Qualified candidates will have at least 2 years of combined relevant experience in banking, customer service and/or contact center experience</li><li>
Excellent Customer Services skills</li><li>
Must be a team player who can work with a team of individuals to perform a variety of tasks, working toward common team and bank goals</li><li>
Knowledge of retail products/services and bank regulations, and compliance preferred</li><li>
Strong knowledge of Microsoft Office applications</li></ul> 
Bonus Points<ul><li>
Ability to identify customer needs and work within a complex, multi-functional technical environment.</li><li>
Superior problem-solving skills.</li><li>
Experience working in a hybrid or remote environment</li><li>
Strong number orientation and accuracy with detail orientation.</li></ul> 
Our Hiring Process
After we review your application and feel you&rsquo;re a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes that&rsquo;s a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way. 
What you&rsquo;ll love about us:
Benefits:<ul><li>
Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO &ndash; we got you covered!)</li><li>
Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now that&rsquo;s a sweet deal!</li><li>
Enjoy 4 weeks of paid time off, 12 paid holidays, and 8 paid volunteer hours per year</li><li>
Spend time bonding with your family with paid parental leave options</li><li>
Take advantage of our awesome wellness programs which includes our wellness@nbkc account and our on-site gym facilities</li></ul> 
Working here:<ul><li>
Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)</li><li>
Enjoy anniversary awards for your 3- and 5-year anniversaries (That&rsquo;s serious cash money towards your retirement account, student loan refinancing or your HSA).</li><li>
Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries</li></ul> 
Great company culture:
We were recognized as THE best place to work in 2021 by the Kansas City Business Journal and have ranked in the top three every year since 2017! We also won a Glassdoor Top-Rated CEO Award, are Health KC Platinum certified, and were nominated as one of KCBJ&rsquo;s coolest office spaces in town.
Our customers love us too. We know that our 5-star reviews are a direct result of our employees feeling supported, valued, and invested in everything they do at nbkc.
We&rsquo;re pretty proud to work here and we know you will be too!
Join us to find out! 
nbkc bank is an Equal Opportunity-Affirmative Action Employer &ndash; Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation 
#LI-hybrid</div></div>

Customer Experience Specialist

Nasoft

<div>Nasoft is hiring a Customer Success Specialist for our client specialized in E-commerce and Digital Marketing.
Job Responsibilities:<ul><li>
Manage customer onboarding and provide training sessions on product usage.</li></ul><ul>
<li>Act as the main point of contact for assigned clients.
</li><li>Monitor customer activity to identify adoption trends and potential issues.</li>
<li>Provide proactive solutions to help clients achieve their business goals.</li>
<li>Coordinate with internal teams (Product, Support, Sales) to resolve customer concerns.</li>
<li>Collect and analyze customer feedback to drive product improvements.</li>
<li>Prepare and deliver reports on customer health, usage, and satisfaction.</li>
<li>Promote upselling and cross-selling opportunities when applicable.</li>
<li>Ensure high retention and contract renewal rates</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or related field.
</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS).</li>
<li>Proven experience managing client relationships and delivering positive outcomes.
</li><li>Familiarity with SaaS platforms, CRM systems, or customer engagement tools.
</li><li>Experience working in a fast-paced, tech-driven environment.</li>
<li>Excellent communication and interpersonal skills.
</li><li>Strong problem-solving and conflict-resolution abilities.
</li><li>Ability to analyze customer data and interpret usage metrics.
</li><li>Organizational and time management skills with attention to detail.
</li><li>Technical aptitude to understand SaaS platforms, APIs, and integrations (basic level required).</li>
</ul>Benefits
Benefits &amp; Working Conditions:<div><ul><li> 
 Working days: Sunday to Thursday (Friday and Saturday off)</li><li> Working hours: 9:00 AM &ndash; 6:00 PM
</li><li>Health and Social Insurance</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div><ul><li>Gym Subscription Discount</li></ul> 
 Job Location: El Sheikh Zayed, Giza (Hybrid)</div>

Customer Success Specialist

Circle5

We're looking for a Customer Service Specialist who has strong communication skills and a background in healthcare or customer service. In this role, you&rsquo;ll be the first point of contact for patients, answering billing inquiries, resolving concerns with empathy, and helping ensure a smooth experience.If you&rsquo;re patient, organized, and passionate about helping others, we want to hear from you!Responsibilities:<ul><li>Answer inbound calls and respond to emails from patients about billing</li><li>Handle questions with empathy, clarity, and professionalism</li><li>Explain patient statements, balances, and insurance coverage</li><li>Set up payment plans or escalate issues to billing team as needed</li><li>Update patient records and document interactions in Athena or other PM systems</li><li>Maintain a friendly, respectful tone, even with frustrated callers</li><li>Collaborate with billing/account managers to resolve patient issues efficiently</li></ul>Requirements:<ul><li>Minimum 1 year of experience in a patient-facing or customer service role (medical billing preferred)</li><li>Strong communication skills in English (spoken and written)</li><li>Excellent listening, empathy, and problem-solving skills</li><li>Familiarity with AthenaHealth or similar billing/PM software is a big plus</li><li>Comfortable working U.S. time zone hours (Night Shift Only)</li><li>Remote work is NOT available; this is an in-office role.</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Work-life balance focus and flexible culture</li><li>Ongoing training &amp; mentorship</li><li>Growth opportunities within the company</li><li>Performance bonuses and Team Recognition</li><li>Experience letter after 12 months of service</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Specialist

Expedify

<div>
 
 About Expedify
 
 
 
 Expedify is an all-in-one AI-powered CRM and Marketing Automation platform that helps businesses streamline customer engagement, optimize sales processes, and drive growth. We combine CRM management, workflow automation, and AI-driven customer interactions into a single, powerful platform &mdash; empowering businesses to manage their entire customer journey seamlessly.
 
 
 Position Overview
 
 
 We are looking for a Customer Automation Specialist who loves solving business challenges with automation. In this role, you will design, implement, and optimize customer workflows that drive sales and marketing success. You&rsquo;ll be the bridge between clients and our platform &mdash; ensuring every customer can harness the power of AI-driven automation.
 
 
 This position requires both technical automation skills and strong client communication abilities, making it ideal for someone who thrives at the intersection of technology and business consulting.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Build and optimize custom workflows using Expedify's AI-powered automation builder.
 </li>
 <li>
 Develop multi-step automations across sales, marketing, and service functions.
 </li>
 <li>
 Integrate multi-channel communication (Email, WhatsApp, SMS, Calls) into unified journeys.
 </li>
 <li>
 Configure trigger-based nurturing campaigns for leads and customer retention.
 </li>
 <li>
 Deploy and manage AI agents/knowledge bases to deliver automated yet human-like experiences.
 </li>
 <li>
 Configure marketing sequences, templates, and AI-assisted campaigns.
 </li>
 <li>
 Set up reporting dashboards that give actionable business insights.
 </li>
 <li>
 Act as the primary technical consultant for assigned client accounts.
 </li>
 <li>
 Train clients on how to leverage platform features for maximum results.
 </li>
 <li>
 Track and report workflow performance (adoption, efficiency, conversions)
 </li>
 <li>
 Stay up to date on automation, AI agents, and CRM innovations.
 </li>
 <li>
 Contribute to training materials and the customer knowledge hub.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 3-5 years experience with marketing/sales automation tools.
 </li>
 <li>
 Hands-on experience with at least one major CRM (LeadSquared, Zoho CRM/Bigin, Bitrix24, TeleCRM, HubSpot, Salesforce, etc.)
 </li>
 <li>
 Proven ability to build automation workflows with tools like Zapier, Make (Integromat), N8N, Pabbly Connect.
 </li>
 <li>
 Experience in customer-facing roles (customer success, consulting, implementation).
 </li>
 <li>
 Solid understanding of:
 </li>
 <ul>
 <li>
 Workflow automation and integration concepts
 </li>
 <li>
 Data mapping &amp; CRM structures
 </li>
 <li>
 Multi-channel engagement (Email, WhatsApp, SMS, Calls
 </li>
 <li>
 Experience in prompt engineering for AI-driven workflows.
 </li>
 <li>
 Excellent communicator who can explain technical workflows in simple terms.
 </li>
 <li>
 Analytical thinker &mdash; skilled at breaking down client problems into automation solutions.
 </li>
 <li>
 Self-driven, detail-oriented, and able to juggle multiple client projects.
 </li>
 </ul>
 </ul>
 Skills: workflow automation,hubspot crm,zoho,leadsquared,salesforce,zapier,make,n8n,pabbly connect,client communication,training skills,multi-channel campaign management,ai &amp; prompt engineering knowledge
</div>

Customer Automation Specialist

MultiSport Türkiye

<div>
 
 Join us as a Customer Success Specialist and discover the future of employee experience!
 
 
 
 Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
 
 
 We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong communication and collaboration skills
 </li>
 <li>
 Planning, organization, and time management abilities
 </li>
 <li>
 Result-oriented approach and process follow-up skills
 </li>
 <li>
 Teamwork-oriented mindset
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Building strong and long-term relationships with clients, acting as their trusted advisor
 </li>
 <li>
 Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
 </li>
 <li>
 Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
 </li>
 <li>
 Analyzing client needs and offering tailored solutions to help them achieve their goals
 </li>
 <li>
 Sharing client feedback with relevant internal teams to improve overall service quality
 </li>
 <li>
 Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
 </li>
 <li>
 Responding to client inquiries in a timely and professional manner
 </li>
 <li>
 Accurately recording client interactions and updates in the CRM system
 </li>
 <li>
 Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
 </li>
 <li>
 Private Health Insurance: Comprehensive and high-coverage health package
 </li>
 <li>
 Meal Card: Daily meal allowance
 </li>
 <li>
 Transportation Support: Travel expense coverage for your commute to the office
 </li>
 <li>
 Robust Bonus System: A performance-driven bonus system designed to support and reward you
 </li>
 <li>
 Hybrid Working System: The opportunity to work from home one day a week
 </li>
 <li>
 Working from home one day a month for female employees
 </li>
 <li>
 Global Work Environment: Expand your vision by working in an international team
 </li>
 <li>
 Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
 </li>
 <li>
 Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
 </li>
 <li>
 Well-being Activities: Enjoyable events that boost employee happiness and motivation
 </li>
 </ul>
</div>

Benefit Systems Turkiye

<div>Join us as a Customer Success Specialist and discover the future of employee experience!
Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we&rsquo;ve been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
Requirements<ul>
<li>Strong communication and collaboration skills
</li><li>Planning, organization, and time management abilities
</li><li>Result-oriented approach and process follow-up skills
</li><li>Teamwork-oriented mindset</li>
</ul>Responsibilities
<ul><li>Building strong and long-term relationships with clients, acting as their trusted advisor
</li><li>Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
</li><li>Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
</li><li>Analyzing client needs and offering tailored solutions to help them achieve their goals
</li><li>Sharing client feedback with relevant internal teams to improve overall service quality
</li><li>Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
</li><li>Responding to client inquiries in a timely and professional manner
</li><li>Accurately recording client interactions and updates in the CRM system
</li><li>Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn</li>
</ul>Benefits<ul>
<li>MultiSport Card: Access for you and 2 loved ones to a MultiSport card!</li>
<li>Private Health Insurance: Comprehensive and high-coverage health package</li>
<li>Meal Card: Daily meal allowance</li>
<li>Transportation Support: Travel expense coverage for your commute to the office</li>
<li>Robust Bonus System: A performance-driven bonus system designed to support and reward you</li>
<li>Hybrid Working System: The opportunity to work from home one day a week</li>
<li>Working from home one day a month for female employees</li>
<li>Global Work Environment: Expand your vision by working in an international team</li>
<li>Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career</li>
<li>Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career</li>
<li>Well-being Activities: Enjoyable events that boost employee happiness and motivation</li></ul></div>

Invygo

<div>As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
What you will do<ul>
<li>Manage customer issues and resolution on a day-to-day basis in GCC through Calls</li>
<li>Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your invygo teammates internally.</li>
<li>Handle many requests &amp; solve complaints with ease and confidence.</li>
<li>Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.</li>
</ul>Requirements<ul>
<li>Work experience in Customer Service or Customer Experience</li>
<li>Excellent communication skills</li>
</ul><ul><li>Fluent English is a must</li>
<li>Flexibility to work from office</li>
<li>Fresh Grads and Gap year are welcomed to apply</li>
<li>You have great Computer, Office and Google suite skills or experience with other similar platforms</li>
<li>You possess excellent troubleshooting and multi-tasking skills</li>
<li>You are extremely organized and able to structure your day to achieve your targets.</li>
</ul>What we like<ul>
<li>You are passionate about helping people and have outstanding communication skills</li>
<li>You are comfortable working in a startup environment</li>
<li>You are committed to drive continuous Customer Satisfaction improvement</li>
<li>You have great attention to detail at a high speed.</li>
<li>You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven&rsquo;t necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out.</li>
<li>You are a great team player and appreciate to work both individually and as a team.</li>
</ul>Benefits<ul>
<li>Medical Insurance Allowance</li>
<li>Annual Bonus</li></ul></div>

Customer Support Specialist

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