customer specialist

Aivres Systems Inc

<p>About Aivres</p><p>Aivres is a leading global data center and cloud computing solutions provider committed to delivering innovative technologies that propel the world&rsquo;s leading industries to new frontiers. We deliver and deploy robust, performance-optimized, purpose-built platforms to major data centers around the globe.</p><p><b>Responsibilities</b></p><ul><li>Responsible for the customs clearance of imported goods, including air and sea shipments, delivered to American companies from overseas.</li><li>Responsible for the customs clearance of goods, including air and sea shipments, delivered by American companies for export overseas.</li><li>Handling exceptions in customs clearance for American companies' imports and exports, as well as dealing with customs cases.</li><li>Responsible for customs compliance management in the United States and other areas, ensuring compliance in overseas customs operations. This includes, but is not limited to, customs code classification, import and export compliance access, customs valuation, rules of origin application, and effective management of customs clearance agents.</li><li>Proficient use of U.S. customs codes, trade preference policies, and relevant tax regulations. Conduct tariff analysis and product classification audits for imports and exports, utilizing legal and compliant tariff preference regulations to reasonably reduce tariff costs while ensuring compliance. Provide business analysis and decision-making basis.</li><li>Participate in the management of customs clearance agents and other suppliers, promote the daily customs operation management of American companies, continuously improve and enhance cost-effectiveness.</li><li>Other international trade, import and export-related tasks, interpretation, analysis, and implementation of overseas regional customs policies, among other responsibilities.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor's degree or above</li><li>Preferred majors include International Trade, Finance, Logistics Management, etc.</li><li>Minimum of 3 years of professional work experience in the relevant field</li><li>Qualification certificates related to import and export is a preferred</li><li>Familiar with knowledge of import and export operations, laws and regulations in the business area, and understanding of relevant business interfaces upstream and downstream in the system, as well as their relationship with the system</li><li>Strong organizational and coordination abilities, interpersonal skills, communication skills, and planning and execution abilities</li><li>Excellent problem analysis, positioning, and solving abilities</li><li>Proficient in the use of common office software</li><li>Bilingual in mandarin is preferred</li></ul><p><b>EEO Statement</b></p><p>Aivres is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Aivres to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</p><p>Job Type: Full-time</p><p>Pay: $75,000.00 - $100,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Specialist

Kadorf.com

<div>
 <p>
  About Us
 </p>
 <p>
  Kadorf.com, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Role Summary
 </p>
 <p>
  We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our services. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our services.
  </li>
  <li>
   Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
  </li>
  <li>
   Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
  </li>
  <li>
   Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
  </li>
  <li>
   Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
  </li>
  <li>
   Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
  </li>
  <li>
   Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
  </li>
  <li>
   Excellent problem-solving abilities and a proactive approach to customer satisfaction.
  </li>
  <li>
   Ability to multitask and prioritize in a fast-paced, dynamic environment.
  </li>
  <li>
   Strong organizational skills with a keen attention to detail.
  </li>
  <li>
   Proficiency in English (written and spoken) is required.
  </li>
  <li>
   Previous experience in customer success or account management is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Why Join Us?
 </p>
 <ul>
  <li>
   At Kadorf.com, you&rsquo;ll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.
  </li>
 </ul>
</div>


Customer Success Specialist

HRPSP - Your Strategic HR Partner

<p><b>Position:</b> Customer Service Specialist</p><p><b>Domain:</b> Social Media</p><p><b>Salary:</b> <b>37K</b> + Performance Base Incentive</p><p><b>Location</b>: Lahore</p><p><b>Responsibilities:</b></p><p>Respond to customer inquiries via Social Media / Email in a timely and accurate manner</p><ul><li>Provide personalized customer service to ensure customer satisfaction</li><li>Understand customer needs and provide appropriate solutions</li><li>Escalate issues to supervisor when necessary</li><li>Keep accurate records of customer interactions and transactions</li><li>Provide feedback to improve customer experience and chat processes</li></ul><p><b>Requirements:</b></p><ul><li>Graduation and Proven experience as a Social Media Agent or in a similar customer service role is a plus</li><li>Excellent written communication skills with a strong command of the English language</li><li>Ability to multitask and work in a fast-paced environment</li><li>Good problem-solving skills with the ability to think creatively</li><li>Ability to work independently with minimal supervision</li><li>Availability to work flexible hours, including weekends and holidays</li><li>Familiarity with live chat software and CRM systems</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs37,000.00 per month</p><p>Work Location: In person</p>

Customer Service Specialist

ZeroNorth

<div><p>At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.</p><p>
Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.</p><p>
ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo.</p><p>
We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts.</p><p><b>
Customer Experience Specialist </b><b>at ZeroNorth</b></p><p><br>
As a Customer Experience Specialist, you will be a key player in ensuring our customers receive world-class support and have a positive experience with our innovative solutions. You will take ownership of complex issues, guide users, and collaborate with internal teams to enhance the customer experience continuously.</p><p><b>
Key responsibilities:</b></p><ul>
<li>
Deliver prompt, high-quality customer support via FreshService, Intercom, email, phone, and other channels.</li>
</ul><ul><li>Troubleshoot complex technical/functional issues, identify root causes, and provide effective solutions or escalate as needed.</li>
</ul><ul><li>Onboard and guide new customers to ensure smooth adoption of the platform and services.</li>
</ul><ul><li>Collaborate closely with product, engineering, and commercial teams to share feedback and drive continuous improvement.</li>
</ul><ul><li>Maintain deep, up-to-date knowledge of ZeroNorth&rsquo;s products, integrations, and platform functionality.</li>
</ul><ul><li>Contribute to internal documentation, FAQs, and customer-facing knowledge. bases.</li>
</ul><ul><li>Demonstrate more than 3 years of experience in customer or technical support, ideally within a B2B SaaS setting, and a comprehensive understanding of the maritime/marine industry.</li>
</ul><ul><li>Communicate complex ideas clearly in English, stay proactive and growth-oriented, and show keen interest in emerging technologies such as Generative AI.</li>
<li>
</li></ul><p><b>Your profile:</b></p><br>
<ul>
<li>
Driven to learn continuously and embrace new challenges.</li>
</ul><ul><li>Strong background in customer-facing roles within B2B SaaS environments.</li>
</ul><ul><li>In-depth understanding of the maritime/marine sector.</li>
</ul><ul><li>Combines analytical thinking with creative solutions to address complex issues.</li>
</ul><ul><li>Passionate about delivering exceptional, end-to-end customer experiences.</li>
</ul><p><b>
About ZeroNorth</b></p><p>
At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.</p><p>
We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.</p><p>
Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together.</p><p>
Let's make global trade green.</p></div><p></p>

Customer Experience Specialist

Freudenberg Group

<div><div><div>Working at Freudenberg: &quot;We will wow your world!&quot; This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.<br>
<br>
We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.
</div></div><div><p>Some of your Benefits</p>
<div></div><div><div><div><p>401K Match</p>
</div><div></div><div><p>Health Insurance</p>
</div><div></div><div><p>Paid Holidays</p>
</div><div></div><div><p>Education Reimbursement</p>
</div><div></div><div><p>Vacation</p>
</div></div></div></div><div></div><div><div><div>
Shakopee, MN
</div></div><div><div>Hybrid Work</div>
</div><div></div><div>
Freudenberg-NOK General Partnership
</div></div><div><div>payments</div>
$50,000 to $70,000
</div><div>You support our team as a:
</div><div><div>CUSTOMER EXPERIENCE SPECIALIST
</div></div><div></div><div><div><p>Responsibilities</p>
<div><div><ul><li>The Customer Experience Specialist is responsible for providing quality support and prompt response to customer inquiries, requests, and complaints. The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.</li>
<li>Conducts order validations and entries in SAP</li>
<li>Confirms customer order receipt, creation, and delivery</li>
<li>Monitor and tracks order statuses and manages claim cases and returns</li>
<li>Provides clear and consistent communication between and with customers and internal production</li>
<li>Serves as the primary contact for customers, including cases of issues or escalation</li>
<li>Supports transfer projects and process improvement initiatives</li>
<li>Handles routine maintenance of the Master Data System</li>
</ul></div></div></div><div><p>Qualifications</p>
<div><div><ul><li>Bachelor&rsquo;s Degree in Relevant Field; advanced degree preferred or compensating years of experience</li>
<li>2 or more years of Customer Service or Industry-relevant professional experience</li>
<li>Relevant certifications, system experience, and training</li>
<li>Professional-Level English language skills preferred</li>
<li>Communication &amp; Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.</li>
<li>Value for Customers: Anticipates, understands and meets internal/external customers&rsquo; needs and expectations. Develops solutions based on a customer centric approach.</li>
<li>Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.</li>
<li>Drive &amp; Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.</li>
</ul></div></div></div></div><div>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
</div><p></p><div>
</div><div><div><p>Additional Information</p>
<div><p>Sara Rasque<br>
952.707.1517<br>
sara.rasque@fnst.com</p></div></div></div></div><p></p>

OneBullEx

<div><p><b>Customer Support Specialist</b><br>
<br>
OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.</p>
<p>
We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.</p>
<p><b>
Key Responsibilities</b></p>
<p><b>
Customer Support &amp; Issue Handling</b></p>
<ul>
<li>Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)</li>
<li>Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns</li>
<li>Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks</li>
<li>Provide accurate guidance on platform features, product rules, and campaign policies</li>
<li>Ticket Management &amp; Issue Escalation</li>
<li>Accurately record and categorise user-submitted tickets and inquiries</li>
<li>Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)</li>
<li>Follow up on complex cases to ensure closure and provide timely user updates</li>
</ul>
<p><b>Complaints &amp; Risk Alerts</b></p>
<ul>
<li>Receive and properly handle user complaints to improve customer satisfaction</li>
<li>Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed</li>
<li>User Education &amp; Documentation Feedback</li>
<li>Guide users in learning how to use platform features, trading tutorials, and official documentation</li>
<li>Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs</li>
</ul>
<p><b>Operational &amp; Campaign Support</b></p>
<ul>
<li>Answer questions regarding campaign rules, reward distribution, and task progress</li>
<li>Support new feature or campaign launches by preparing unified responses and FAQs in advance</li>
</ul>
<p><b>Candidate Requirements</b></p>
<p><b>
Basic Qualifications</b></p>
<ul>
<li>Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred</li>
<li>1+ years of experience in internet, trading, or fintech customer support roles preferred</li>
<li>Familiar with digital assets and basic contract trading concepts and terminology</li>
<li>Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude</li>
<li>Able to work shifts, including nights and public holidays</li>
</ul>
<p><b>Skill Requirements</b></p>
<ul>
<li>Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)</li>
<li>Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)</li>
<li>Basic data literacy to categorise and summarise tickets independently</li>
<li>Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage</li>
<li>Experience managing or supporting Telegram/Discord communities</li>
<li>Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs</li>
<li>Experience working alongside AI-powered customer service systems or AI agents</li>
</ul>
<p><b>Why Join OneBullEx</b></p>
<ul>
<li>Early Impact &ndash; Play a key role in shaping our hybrid AI + human customer service framework from the beginning</li>
<li>Growth Trajectory &ndash; Join a fast-scaling platform with global ambitions and long-term career potential</li>
<li>Dynamic Culture &ndash; Be part of an international, high-performance team in a rapidly evolving industry</li>
<li>Attractive Package &ndash; Competitive salary and benefits, with full relocation support to Dubai</li></ul></div>

Customer Support Specialist

VHR Global Technical Recruitment

<div>
 <p>
  <strong>
   Location: Dubai, UAE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for an experienced
  <strong>
   Customer Account Specialist
  </strong>
  to join our growing team at our Dubai MRO Centre. This role supports our continued commitment to delivering high-quality maintenance, repair, and overhaul (MRO) services to our global aviation clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage customer communications, ensuring timely response to RFQs, RFPs, and service-related inquiries.
  </li>
  <li>
   Prepare and submit quotes, tenders, and contract documents in line with customer and internal expectations.
  </li>
  <li>
   Coordinate internally with operations, logistics, and finance to ensure timely service delivery.
  </li>
  <li>
   Track and report on customer metrics, quote outcomes, and contract performance.
  </li>
  <li>
   Support face-to-face meetings, work scope reviews, and real-time approvals for scope changes or component exchanges.
  </li>
  <li>
   Maintain accurate records of customer interactions, agreements, and service requirements.
  </li>
  <li>
   Participate in continuous improvement initiatives to enhance customer satisfaction and delivery performance.
  </li>
  <li>
   Provide after-hours AOG (Aircraft on Ground) support when required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Aerospace Engineering, or a related field (Master&rsquo;s degree is a plus).
  </li>
  <li>
   Minimum 3 years of experience in customer account management, preferably in the MRO or aerospace sector.
  </li>
  <li>
   Proficiency in MRP systems; SAP experience preferred.
  </li>
  <li>
   Strong MS Office skills (Excel, Word, Outlook).
  </li>
  <li>
   Excellent written and spoken English.
  </li>
  <li>
   Strong technical understanding of aerospace component repair.
  </li>
  <li>
   Strong problem-solving skills and a customer-focused mindset.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Account Specialist

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