customer specialist

HRPSP - Your Strategic HR Partner

<p><b>Job Title: Customer Service Specialist (social media)</b><br/><b>Salary: PKR 37,000</b></p><p><b>About Us:</b><br/>Join our dynamic team and play a vital role in enhancing customer satisfaction through exceptional service. We are looking for a motivated Customer Service Specialist to manage customer inquiries via social media channels.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries via social media in a timely and accurate manner.</li><li>Provide personalized customer service to ensure a delightful customer experience.</li><li>Understand customer needs and deliver appropriate solutions.</li><li>Escalate issues to supervisors when necessary.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Provide feedback to enhance customer experience and improve chat processes.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree and proven experience as a social media Agent or in a similar customer service role (preferred).</li><li>Excellent written communication skills with a strong command of the English language.</li><li>Ability to multitask and thrive in a fast-paced environment.</li><li>Strong problem-solving skills with a creative approach.</li><li>Ability to work independently with minimal supervision.</li><li>Flexibility to work varied hours, including weekends and holidays.</li><li>Familiarity with live chat software and CRM systems.</li></ul><p><b>Disclaimer:</b><br/>This is a hybrid role, requiring the agent to perform duties both remotely and on-premises.</p><p>Job Type: Full-time</p><p>Pay: From Rs37,000.00 per month</p><p>Work Location: In person</p>

Customer Service Specialist

BB Holdings

<p><b>Customer Support Specialist</b><br/><b>Location:</b> Lahore (On-site)<br/><b>Job Type:</b> Full-time</p><p>We are looking for a highly motivated and customer-focused <b>Customer Support Specialist</b> to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, <b>freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply</b>.</p><p>As a <b>Customer Support Specialist</b> you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul><p><b>Qualifications</b></p><ul><li><b>Fresh graduates are welcome to apply</b></li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li><b>Age Limit:</b> Less than 40</li></ul><p><b>Why Join Us?</b></p><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul><p><b>Shift Timings</b></p><ul><li><b>Summer:</b> 01:00 PM &ndash; 10:00 PM</li><li><b>Winter:</b> 02:00 PM &ndash; 11:00 PM</li></ul><p><b>Note</b>: This is an on-site role. Remote work is not available for this position.</p><p><b>Ability to Commute:</b> Must be able to commute to <b>Lahore</b>.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Support Specialist

RENASANT BANK

<div></div><div><div><div><div><div><div><div>Job ID</div>
<div>2025-14758
</div></div><div><div>Job Locations
</div><div>US-MS-Tupelo
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>The Customer Experience Specialist will work closely with other team members, in a professional call center environment, to provide exceptional service to our customers by answering questions, handling complaints and troubleshooting customer issues. The Customer Experience Specialist will handle a high volume of inbound or outbound calls and will work to create a positive experience for each caller. In this role, the Customer Experience Specialist will listen to customers to understand the reason for their call, provide information, explain products to potential and existing customers, as well as promote and sell bank products and services through the discovery process, accurately and efficiently. The Customer Experience Specialist should maintain a broad knowledge of the financial industry as a whole and the organization (including its policies, procedures, products and related services).</div><div></div><div><br>
Senior Specialists will often serve as the critical back-up to the Customer Experience Supervisor. Senior Specialists lead by example and serve as a role model for the Customer Experience Specialists in all facets of the Specialist role. Senior Specialists may be responsible for customer dispute resolution, which includes all electronic transactions that meet Reg E and NACHA criteria.</div><div></div><div><b><br>
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER</b></div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Meet or exceed established standards of performance for service and sales while providing an exceptional customer experience</li><li>
Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies</li><li>
Provide customers with answers to inquiries regarding a very broad and challenging range of financial services in an efficient and timely fashion</li><li>
Process customer transactions accurately including; transfer, stop payments, loan payments, loan payoffs, etc.</li><li>
Uncover banking needs through the discovery process by initiating conversations with all customers and responding efficiently and accurately as well as promote and cross&#8209;sell bank products and services in a professional manner</li><li>
Investigate, track and resolve customer problems and inquiries in a timely manner</li><li>
Maintain knowledge of Customer Experience Center policies and procedures, bank products and services, general operating procedures and regulations to protect the bank from unnecessary risk</li><li>
Participate in training and other learning opportunities to expand knowledge of company and position</li><li>
Exhibit positive team spirit and willingness to help customers, both internal and external</li><li>
Perform other related duties as assigned</li></ul><div>
For all Senior Specialists:</div><ul><li>
Educate customers on complex products, services and disputes</li><li>
Identify and solve customer disputes by processing claims, monitoring and tracking cases, reporting losses to leadership and identifying fraud trends with a sense of urgency and in compliance with Reg E &amp; NACHA timelines</li><li>
Provide guidance, mentoring and training to other specialists as needed</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>High school diploma or equivalent required, college education preferred</li><li>
Minimum of 1 year of experience in customer service and/or sales required</li><li>
Detail-oriented and good organizational skills</li><li>
Ability to produce individual and team sales and customer experience results</li><li>
Effective written and verbal communication skills, including a pleasant tone and exceptional telephone manners</li><li>
Proven ability to work closely with others in a willing and professional manner to resolve problems and address needs</li><li>
Strong sales and marketing skills with proven ability to sell bank products and services preferred</li><li>
Strong sense of teamwork, ability to work cooperatively in a team environment</li><li>
Knowledge of bank policies and procedures, regulations, control systems, operational issues related to banking and retail deposit/loan products and services preferred</li><li>
Ability to work and adhere to flexible schedule in a demanding and fast-paced environment (Hours may exceed 40 hours per week, including Saturday rotations)</li></ul><div>
For all Senior Specialists:</div><ul><li>
Minimum of 2 years Customer Experience Specialist experience required</li><li>
Ability to handle and resolve the complex matters and handle difficult customer situations with little to no supervision</li><li>
Strong attention to detail and ability to make informed decisions</li><li>
Ability to quickly and effectively identify needs while problem solving and exercising good judgement</li></ul><div></div><div><b><br>
Physical Demands</b></div><div></div><div><br>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.</div><div></div><div><b><br>
Work Environment</b></div><div></div><div><br>
The Bank&rsquo;s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank&rsquo;s employees, customers, and assets.</div><div></div><div><br>
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word &ldquo;May&rdquo;.</div><div></div><div><br>
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.</div><div></div><div><br>
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.</div></div></div></div></div>

Customer Experience Specialist

Kimberbell Kids LLC

<div><p><b>About Us:</b> At Kimberbell, our passion is helping people<i> &ldquo;Experience the joy of creativity&rdquo;</i>&trade; by providing superior machine embroidery experiences. Kimberbell was established in 2009 in beautiful Logan, Utah, located in the Cache Valley of Northern Utah. We produce machine embroidery designs, project materials, project books, subscription boxes, and events.</p><p>
</p><p><b>Job Title: </b>Customer Support Specialist</p><p>
</p><p><b>Department: </b>Relationship Management</p><p>
</p><p><b>Job Summary: </b>As a Customer Support Specialist at Kimberbell, you will play a pivotal role in ensuring our customers have a seamless and delightful experience with our products and services. You will serve as the primary point of contact for customers, providing timely assistance, resolving inquiries, and offering expert guidance on our crafting materials and techniques. Your commitment to exceptional customer service will contribute to the overall success and growth of our company.</p><p>
</p><p><b>Position Type:</b></p><ul><li>
Part-time (20-25 hours per week)</li></ul><p>
</p><p><b>Essential Duties/Responsibilities:</b></p><ul><li>
Interacts with customers via email, support desk tickets, phone, and in-person to provide support and information on products or services.</li><li>
Respond to customer queries in a timely and accurate way, via help desk tickets, email or phone. Identify customer needs and help customers resolve issues.</li><li>
Collects and enters orders for new or additional products or services.</li><li>
Identifies customer needs, clarifies information, conducts appropriate research to provide solutions.</li><li>
Fields customer questions and complaints; when the issue is beyond the representative&rsquo;s knowledge, forwards to the appropriate supervisor.</li><li>
Gain basic understanding of company products and services.</li><li>
Ensures that appropriate actions are taken to resolve customers problems and concerns.</li><li>
Performs other related duties as assigned</li></ul><p>
</p><p><b>&lsquo;Day in the life&rsquo;: </b>A day in the life of a Kimberbell Customer Support Specialist involves promptly addressing customer inquiries via various channels like email, phone, or live chat, ensuring accuracy in order processing, troubleshooting technical issues, and providing product guidance. They maintain a deep understanding of Kimberbell's product catalog, collaborate with other departments, and document customer interactions for continuous improvement. Their goal is to deliver exceptional service, foster positive customer relationships, and contribute to the company's commitment to quality and satisfaction.</p><p>
</p><p><b>Benefits:</b></p><ul><li>
Competitive wage</li><li>
401K Match</li><li>
Comprehensive training and ongoing professional development opportunities</li><li>
Employee discounts on our products</li></ul><p></p><p><b><br>
Education and/or Work Experience Requirements:</b></p><ul><li>
Excellent communication skills including active listening.</li><li>
Ability to respond to customer inquiries in writing with professionalism, clarity, and correct spelling and grammar.</li><li>
Good time management skills.</li><li>
Service-oriented and able to resolve customer grievances.</li><li>
Proficient computer skills with the ability to learn new software.</li><li>
A collaborative and cooperative mindset, with the ability to work harmoniously with collaborative teams.</li><li>
High school diploma or equivalent.</li><li>
Experience with HubSpot or similar CRM programs a plus</li><li>
Customer service experience preferred.</li><li>
Comfortable talking on the phone and proactively making phone calls</li></ul><p>
</p><p><b>Physical Requirements:</b></p><ul><li>
Prolonged periods sitting at a desk and working on a computer.</li><li>
Must be able to lift up to 15 pounds at times.</li><li>
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards.</li></ul></div>

HORECASTORE

<p><b>Job Title:</b> Customer Support Specialist<br/><b>Location:</b> Remote<br/><b>Job Type:</b> Full-time<br/><b>Shift Timings </b>- 6:30pm to 3:30 am</p><p><b>About Medal Equipment</b></p><p>Medal Equipment is a leading provider of high-quality, reliable, and innovative commercial kitchen equipment, serving clients across the hospitality and foodservice industries. With decades of experience, we specialize in helping hotels, restaurants, and catering businesses (HORECA) access world-class kitchen solutions designed for performance, durability, and efficiency. As we expand our footprint in the North American market.</p><p><b>About the Role</b></p><p>We are looking for a <b>Customer Support Specialist</b> to join our growing team. The ideal candidate will be responsible for providing excellent customer service, resolving client issues efficiently, and ensuring a seamless post-purchase experience. You&rsquo;ll serve as the bridge between our customers and internal teams to maintain high satisfaction and loyalty.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly to customer inquiries via email, chat, and phone.</li><li>Provide accurate product and service information to customers.</li><li>Handle order-related queries, shipment tracking, returns, and complaints professionally.</li><li>Coordinate with operations, logistics, and sales teams to ensure timely issue resolution.</li><li>Maintain records of customer interactions and transactions in the CRM system.</li><li>Identify recurring issues and share feedback to improve processes and customer experience.</li><li>Follow up to ensure all customer concerns are addressed to satisfaction.</li><li>Ensure compliance with company service standards and communication policies.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>2+ years of experience in customer service or client support (B2B or e-commerce preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask in a fast-paced environment.</li><li>Proficiency in CRM tools, MS Office, and ticketing systems.</li><li>Ability to work independently and collaboratively across teams.</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience working with international clients (especially in the US market).</li><li>Familiarity with order fulfilment, returns, and after-sales processes.</li><li>Empathetic communicator with a customer-first mindset.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;25,000.00 - &#8377;35,000.00 per month</p><p>Benefits:</p><ul><li>Work from home</li></ul><p>Work Location: Remote</p>

geidea

<div>
 <p>
  Established in 2008,
  <strong>
   Geidea
  </strong>
  epitomizes customer focused empowerment and commercial success through continuous innovation.
  <strong>
   Geidea
  </strong>
  makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
  <strong>
   <u>
    www.geidea.net
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To maintain competitive advantage as we grow, we are currently looking for a new
  <strong>
   Customer Success Specialist:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a
  <strong>
   Customer Success Specialist
  </strong>
  at Geidea, you will be the key driver in ensuring the satisfaction and long-term success of geideas&rsquo; clients. Acting as the primary point of contact, you will oversee the entire customer lifecycle and ensuring a smooth experience by providing tailored onboarding, support, and guidance&mdash;driving retention, satisfaction, and operational efficiency.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key accountabilities and decision ownership:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Journey Ownership:
  </strong>
 </p>
 <ul>
  <li>
   Oversee the entire client lifecycle, Assuring smooth Client onboarding and ensure smooth adoption for our platform and assure its meeting their business needs.
  </li>
 </ul>
 <p>
  <strong>
   Client Advocacy and Feedback:
  </strong>
 </p>
 <ul>
  <li>
   Act as a client advocate by collecting and providing data-driven, insightful feedback to internal teams, ensuring the client&rsquo;s needs are met and issues are addressed. Conduct regular check-ins and business reviews to showcase value and gather feedback.
  </li>
 </ul>
 <p>
  <strong>
   Issue Resolution Management:
  </strong>
 </p>
 <ul>
  <li>
   Manage and resolve client requests, product bugs, client issues, Integrations and feature requests by coordinating with relevant teams and ensuring timely and satisfactory resolutions.
  </li>
 </ul>
 <p>
  <strong>
   Onsite Visits and Actionable Feedback:
  </strong>
 </p>
 <ul>
  <li>
   Conduct regular onsite visits with clients to provide personalized support, address product concerns, gather feedback, and build strong relationship with customers.
  </li>
 </ul>
 <p>
  <strong>
   Churn management:
  </strong>
 </p>
 <ul>
  <li>
   Monitor usage and engagement data to identify at-risk accounts and take action to reduce churn. Proactively manage a portfolio of accounts to drive
   <strong>
    customer retention
   </strong>
   and satisfaction and always act as the main point of contact for customers.
  </li>
 </ul>
 <p>
  <strong>
   Cross/Up-Selling Opportunities:
  </strong>
 </p>
 <ul>
  <li>
   Identify and pursue
   <strong>
    upselling
   </strong>
   and expansion opportunities, such as premium features, additional branches, selling add Ons or integrations by understanding customer&rsquo;s daily operations and being able to identify what will ease their daily activities.
  </li>
 </ul>
 <p>
  <strong>
   Renewal and Offboarding:
  </strong>
 </p>
 <ul>
  <li>
   Manage contract renewals and collections, ensuring client retention, while also handling offboarding processes with a focus on collecting customer experience surveys and analysing results to identify root causes for offboarding.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Must Have Technical / Professional Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business, or a related field.
  </li>
  <li>
   1&ndash;3 years of experience in
   <strong>
    Customer Success
   </strong>
   ,
   <strong>
    Account Management
   </strong>
   , or
   <strong>
    Onboarding
   </strong>
   within a SaaS or FinTech environment preferably F&amp;B Industry.
  </li>
  <li>
   Proven experience of customer success, account management, or a similar client-facing role, preferably in the SaaS industry.
  </li>
  <li>
   Strong understanding of POS systems and cloud-based technologies.
  </li>
  <li>
   Customer-focused mindset with a passion for delivering exceptional service.
  </li>
  <li>
   Excellent communication and relationship-building skills with a customer-first mindset
  </li>
  <li>
   Experience identifying and executing
   <strong>
    upsell
   </strong>
   or
   <strong>
    expansion opportunities
   </strong>
   within existing accounts
  </li>
  <li>
   Track record in
   <strong>
    reducing churn rates
   </strong>
   and driving
   <strong>
    customer retention.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Join our dynamic team as a
  <strong>
   Customer Success Specialist
  </strong>
  and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our values
  </strong>
  guide how we think and act - They describe what we care about the most.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer first
  </strong>
  - It&rsquo;s embedded in our design thinking and customer service approach.
 </p>
 <p>
  <strong>
   Open
  </strong>
  - Openness allows us to constantly improve and evolve.
 </p>
 <p>
  <strong>
   Real
  </strong>
  - No jargon and no excuses!
 </p>
 <p>
  <strong>
   Bold
  </strong>
  - Constantly challenging ourselves and our way of thinking.
 </p>
 <p>
  <strong>
   Resilient
  </strong>
  &ndash; If we fail, we bounce back stronger than before
 </p>
 <p>
  <strong>
   Collaborative
  </strong>
  - We know that we can achieve a lot more as a team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are changing lives by constantly striving for a better solution.
 </p>
</div>


Customer Success Specialist

Metal

<div><p><b>About Metal</b></p><p>
Metal is an AI-powered operating system for founders raising venture rounds. Used by thousands of founders across the globe, our platform brings deep intelligence to core workflows involved in fundraising. In the long-term, our mission is to build the rails of the venture industry by bringing efficiency to venture rounds.</p><p></p><p><b>
About the Role</b></p><p>
As part of our sales organization, the <b>Customer Success Specialist</b> (CSS) role focuses on ensuring a world-class onboarding experience for customers on the Metal platform. Successful candidates will demonstrate an ability to become subject matter experts on Metal's product capabilities with a strong internal motivation to help customers win.</p><p>
The role will work closely with our product and engineering teams to ensure that feedback from the market flows quickly to inform our product roadmap and direction. Potential growth paths include team leadership and transitioning into strategic partnerships. The right candidate(s) will play a critical role in shaping the customer journey, setting the tone for long-term retention and driving upsell opportunities.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Run structured onboarding calls with new customers, guiding them through setup and best practices.</p></li><li><p>
Troubleshoot issues in real time and remove blockers to ensure trial success.</p></li><li><p>
Collaborate closely with AEs for smooth handoff of qualified customers.</p></li><li><p>
Track onboarding paying conversion rates and continuously optimize the onboarding process.</p></li><li><p>
Contribute to building Metal&rsquo;s customer success playbooks and documentation.</p></li><li><p>
Advocate for customer needs internally, providing input to product and sales.</p></li></ul><p><b><br>
What We&rsquo;re Looking For</b></p><p><b>
Non-Negotiable Qualities</b></p><ul><li><p><b>
Comms Fluency:</b> Native-level spoken English; clear and confident with North American customers.</p></li><li><p><b>
Critical Thinking / IQ:</b> Strong problem-solving and troubleshooting ability.</p></li><li><p><b>
Drive / Internal Motivation:</b> Ownership mindset and passion for helping customers succeed.</p></li><li><p><b>
Culture Fit:</b> Ambition, humility, and learning capacity.</p></li></ul><p><b><br>
Minimum Qualifications</b></p><ul><li><p>
Experience in customer-facing roles (support, onboarding, success, or implementation).</p></li><li><p>
Proven ability to manage multiple customer accounts and deliver measurable outcomes.</p></li><li><p>
Availability to work <b>10PM to 3AM PKT at least four nights per week</b>.</p></li><li><p>
Comfortable working in a fast-paced environment with high standards for quality.</p></li></ul><p><b><br>
Preferred</b></p><ul><li><p>
Experience in SaaS onboarding or customer success functions.</p></li><li><p>
Familiarity with early-stage startups or tech-driven customer journeys.</p></li><li><p>
Track record of improving retention or customer adoption metrics.</p></li></ul><p><b><br>
Why Join Metal?</b></p><p>
You&rsquo;ll be the first Customer Success Specialist at Metal, shaping the onboarding experience and setting the foundation for our customer success org. This role offers direct exposure to founders, the opportunity to create impact from day one, and a pathway to leadership as the team scales.</p></div>

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