customer specialist

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
The Customer Specialist 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi&rsquo;s products, services and procedures to efficiently resolve service issues. 
 
Responsibilities:<ul><li>
Respond to inbound client inquiries and assist with specific service related requests and concerns</li><li>
Provide solutions to client issues through the usage of all available resources under limited supervision</li><li>
Identify problem areas and remove obstacles to retain Citi clients</li><li>
Provide assistance with the delivery of a wide range of products and services to Citi clients as required</li><li>
Complete assigned tasks in an accurate and timely manner</li><li>
Consistently achieve individual and team performance targets</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
1-3 years experience in a related role</li><li>
Proficient in Microsoft Office</li><li>
Effective verbal and written communication skills</li><li>
Sales experience</li><li>
Excellent influencing and relationship management skills</li><li>
Proven ability to work under limited supervision and seek out advancement opportunities</li><li>
Excellent technical and data entry skills, including ulilizing a 10-key touchpad</li><li>
Proven ability to creatively solve problems</li></ul> 
Education:<ul><li>
High School diploma or equivalent</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Customer Service
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Job Family:
Service
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Customer Specialist

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Service Specialist</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 130k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 12:00 PM</li><li>Saturday: 3:00 AM &ndash; 8:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Service Specialist to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Respond to customer inquiries via email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer issues efficiently while maintaining a positive and empathetic approach.</li><li>Monitor customer feedback and suggest improvements to products, services, or processes.</li><li>Handle back-office tasks efficiently.</li><li>Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.</li><li>Uphold company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary</li><li>Paid leaves</li><li>Health insurance</li><li>Overtime pay on gazetted holidays</li><li>Opportunity to work with a fast-growing international e-commerce brand</li><li>Exposure to global industry practices and events</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Service Specialist&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce? </li><li>Are you available to work night shifts (3:00 AM &ndash; 12:00 PM, Monday to Friday; 3:00 AM &ndash; 8:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Customer Service Specialist

Polk County Clerk of Courts

<div>Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk&rsquo;s office has been recognized as a Best Places to Work&mdash;an award given by CareerSource Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym. There&rsquo;s also a paid time off plan in which one can accrue twenty-two days of leave time in the first year of employment. 
 
Job Number: 66-2025 
Hiring Rate: $16.00 
Shift: 8:00 a.m. &ndash; 5:00 p.m. M-F 
FLSA Status: Nonexempt 
Department: Criminal Customer Service - Bartow Courthouse 
 
 
Essential Attributes:
<ul><li>The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.</li>
<li>Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.</li>
<li>Maintain a high standard relating to professional conduct and behavior.</li>
<li>Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.</li>
</ul>Essential Tasks:
<ul><li>Assist walk in customers by listening earnestly to customer requests and responding to questions by providing accurate information involving individual cases, court dates, and types of charges.
</li><li>Answer incoming telephone calls by assisting internal and external customers professionally and with accurate information.
</li><li>Assist external customers with the set-up of payment plans using procedural guidelines.</li>
<li>Open, sort and finalize incoming mail.
</li><li>Assist with various payment reports as needed.</li>
<li>Validating of civil infraction citations including sending proper notification of payment and/or court appearance.
</li><li>Ability to handle, balance, and reconcile large sums of cash, checks, and credit cards to end of day reports.
</li><li>Analyze State Driver License information to confirm eligibility for license reinstatement.</li>
<li>Perform record searches in PICS/ShowCase/CCIS and assist customers with traffic related issues.</li>
<li>Furnishes technical information to inquiring customers without giving legal advice.</li>
<li>Being able to work in a constant state of alertness and safe manner.</li>
<li>Perform other duties as assigned.</li>
</ul>Minimum Skills/Qualifications:
<ul><li>Graduate of an accredited high school or possess an acceptable equivalency diploma.</li>
<li>Ability to work cooperatively as a team member with other employees of the work unit and with outside agencies.
</li><li>Ability to communicate with people from varied backgrounds.
</li><li>Ability to acquire or have knowledge of current procedures to accomplish tasks within areas of department&rsquo;s overall operation and workflow.
</li><li>Ability to organize, prioritize and manage work to meet necessary time requirements and workload.
</li><li>Ability to apply policies and procedures as they relate to job tasks.
</li><li>Ability to operate a PC and/or mainframe and related software applications. Proficiency in use of Word and/or Excel.
</li><li>Ability to accurately type 35 WPM.</li>
<li>Ability to maintain attention to detail and to remain calm in an anxious, intense environment.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
</li><li>Ability to communicate professionally in both oral and written form. Must be able to read and write English.
</li><li>Ability to cover work of other employees to ensure deadlines are met.
</li><li>Bi-lingual applicants are encouraged to apply.</li>
</ul>Physical Requirements:
<ul><li>Applicant must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.</li>
<li>While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus.
</li><li>The noise level in the work environment is usually moderate.</li>
</ul>
 
 M/F/V/D 
Hiring rate: $16.00 
Monday - Friday; 8am - 5pm Click here for Veteran Preference</div>

Customer Specialist - Criminal Customer Service 66-2025

RedBox SA

<div>
 The Customer Experience Specialist serves as the
 
 voice of the customer
 
 within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
 
 
 
 Requirements
 
 
 
 
 
 Escalation &amp; Issue Management
 
 
 
 
 <ul>
 <li>
 Handle and monitor customer escalations and ensure timely resolution.
 </li>
 <li>
 Follow up with internal teams to guarantee issues are addressed and closed.
 </li>
 <li>
 Provide clear and professional updates to customers throughout the resolution process.
 
 
 </li>
 </ul>
 
 
 2. Customer Journey Improvement
 
 
 
 
 <ul>
 <li>
 Review and assess customer interactions across all touchpoints.
 </li>
 <li>
 Identify friction points and recommend improvements.
 </li>
 <li>
 Support the development of better processes, policies, and service workflows.
 
 
 </li>
 </ul>
 
 
 3. Feedback Collection &amp; Analysis
 
 
 
 
 <ul>
 <li>
 Analyze customer feedback, surveys, reviews, and ratings.
 </li>
 <li>
 Identify trends, recurring issues, and areas of opportunity.
 </li>
 <li>
 Prepare regular reports highlighting insights and improvement suggestions.
 
 
 </li>
 </ul>
 
 
 4. Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with departments such as Operations, Product, Technology, Sales, and Support.
 </li>
 <li>
 Ensure customer concerns are prioritized and acted upon.
 </li>
 <li>
 Facilitate communication between teams to maintain a unified customer experience.
 
 
 </li>
 </ul>
 
 
 5. Service Quality Enhancement
 
 
 
 
 <ul>
 <li>
 Contribute to initiatives that improve service consistency and customer satisfaction.
 </li>
 <li>
 Support quality audits, customer journey mapping, and root-cause investigations.
 </li>
 <li>
 Participate in launching new services or updates while ensuring customer needs are represented
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1-3 years of experience in Customer Experience, Support, Operations, or a related field.
 </li>
 <li>
 Strong communication skills, both written and verbal.
 </li>
 <li>
 Ability to analyze data and identify patterns.
 </li>
 <li>
 Highly organized with strong follow-up skills.
 </li>
 <li>
 Customer-focused mindset and problem-solving abilities.
 </li>
 <li>
 Proficiency in using CRM or customer support tools is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Performance Bonus
 </li>
 </ul>
</div>

Customer Experience Specialist

Redbox Technologies

<div>The Customer Experience Specialist serves as the voice of the customer within the organization. This role ensures that customer issues, feedback, and insights are captured, analyzed, and translated into actions that improve overall service quality. The specialist follows up on escalated cases, coordinates with internal teams, and works to enhance the end-to-end customer journey.
Requirements<h3 class="jobSectionHeader">
Escalation &amp; Issue Management</h3><ul>
<li>Handle and monitor customer escalations and ensure timely resolution.
</li><li>Follow up with internal teams to guarantee issues are addressed and closed.
</li><li>Provide clear and professional updates to customers throughout the resolution process.
</li></ul><h3 class="jobSectionHeader">2. Customer Journey Improvement</h3><ul>
<li>Review and assess customer interactions across all touchpoints.
</li><li>Identify friction points and recommend improvements.
</li><li>Support the development of better processes, policies, and service workflows.
</li></ul><h3 class="jobSectionHeader">3. Feedback Collection &amp; Analysis</h3><ul>
<li>Analyze customer feedback, surveys, reviews, and ratings.
</li><li>Identify trends, recurring issues, and areas of opportunity.
</li><li>Prepare regular reports highlighting insights and improvement suggestions.
</li></ul><h3 class="jobSectionHeader">4. Cross-Functional Collaboration</h3><ul>
<li>Work closely with departments such as Operations, Product, Technology, Sales, and Support.
</li><li>Ensure customer concerns are prioritized and acted upon.
</li><li>Facilitate communication between teams to maintain a unified customer experience.
</li></ul><h3 class="jobSectionHeader">5. Service Quality Enhancement</h3><ul>
<li>Contribute to initiatives that improve service consistency and customer satisfaction.
</li><li>Support quality audits, customer journey mapping, and root-cause investigations.
</li><li>Participate in launching new services or updates while ensuring customer needs are represented.</li>
</ul><h3 class="jobSectionHeader">
Qualifications</h3><ul>
<li>1&ndash;3 years of experience in Customer Experience, Support, Operations, or a related field.
</li><li>Strong communication skills, both written and verbal.
</li><li>Ability to analyze data and identify patterns.
</li><li>Highly organized with strong follow-up skills.
</li><li>Customer-focused mindset and problem-solving abilities.
</li><li>Proficiency in using CRM or customer support tools is a plus.</li>
</ul>
Benefits<ul>
<li>Private Health Insurance</li>
<li>Performance Bonus</li></ul></div>

Dafater

<div>
 
 
 Do you have what it takes to lead our customer assistance efforts and make a lasting impact?
 
 
 
 
 
 Role Overview:
 
 
 
 As a Customer Success Specialist at Dafater, you will be the linchpin in fostering strong relationships with our clients, ensuring a smooth onboarding process for new clients, including system setup, data migration, and comprehensive product training. This role is pivotal in helping customers quickly adapt to the company's ERP solutions, empowering them with the knowledge and skills to fully utilize the system.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the onboarding process for new clients, including client account activation, data entry, and initial configuration of ERP solutions.
 </li>
 <li>
 Build and maintain strong, long-lasting relationships with clients, understanding their business objectives and aligning our solutions to meet their needs.
 </li>
 <li>
 Assist clients in migrating their data to the ERP system, ensuring accuracy and alignment with their business needs.
 </li>
 <li>
 Work with the Customization Specialist to identify and address any system customization needs during onboarding.
 </li>
 <li>
 Conduct product training for clients, offering in-depth training sessions, both remotely and on-site, to ensure clients are fully equipped to use the system effectively.
 </li>
 <li>
 Gather feedback from clients post-training to continuously improve the onboarding process.
 </li>
 <li>
 Monitor client usage and proactively reach out to address any potential issues, providing solutions and best practices to optimize their experience.
 </li>
 <li>
 Act as the voice of the customer, collecting feedback and collaborating with internal teams to drive product improvements and innovations.
 </li>
 <li>
 Identify opportunities for upselling and ensure timely renewals by demonstrating the ongoing value of our solutions.
 </li>
 <li>
 Track and report on key success metrics, providing insights and recommendations to enhance customer satisfaction and engagement.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in a similar role, preferably within a tech or ERP-related field.
 </li>
 <li>
 Bachelor&rsquo;s degree in Accounting, or a related field.
 </li>
 <li>
 Solid knowledge of accounting fundamentals and their application in ERP systems.
 </li>
 <li>
 Knowledge of ERP systems or similar software solutions is highly desirable.
 </li>
 <li>
 Strong communication skills, both verbal and written, with the ability to effectively train and engage clients.
 </li>
 <li>
 Ability to manage multiple clients and projects simultaneously, maintaining attention to detail.
 </li>
 <li>
 Strong problem-solving skills and ability to think on your feet when addressing client concerns.
 </li>
 <li>
 Proficiency in time management and organizational skills.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional service.
 
 
 
 </li>
 </ul>
 
 Why Join Dafater?
 
 
 
 <ul>
 <li>
 Be a part of a forward-thinking company that values creativity and innovation.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 Work with a talented and passionate team dedicated to making a difference.
 
 
 
 </li>
 </ul>
 If you are a customer-centric professional with a passion for helping clients succeed, we would love to hear from you! Please submit your resume detailing your experience and why you would be a great fit for the Customer Success Specialist role at Dafater.
</div>

Customer Success Specialist

TalentPop App

<div>
 Customer Retention Specialist | Remote (Loyalty Architect)
 
 
 At
 
 TalentPop App
 
 , we are dedicated to helping high-growth e-commerce brands maximize profit by turning first-time buyers into lifelong customers. We firmly believe that
 
 retention is the ultimate driver of sustainable growth.
 
 
 
 We are looking for a highly strategic and results-driven
 
 Customer Retention Specialist
 
 . This vital role focuses on reducing churn, increasing repeat purchase rates, and boosting the Customer Lifetime Value (CLV) for the brands we partner with.
 
 
 If you are a talented self-starter who excels at segmentation, personalization, and creating loyalty programs in a fast-paced e-commerce environment, we want to hear from you!
 
 
 Key Responsibilities: CLV, Loyalty, and Churn Reduction
 
 
 Your daily focus will be maximizing Customer Lifetime Value (CLV) and fostering deep customer loyalty:
 
 
 <ul>
 <li>
 Retention Strategy: Develop and execute multi-channel strategies (Email, SMS, Loyalty Programs) focused on maximizing customer repeat purchase rates and average order frequency.
 </li>
 <li>
 Churn Analysis &amp; Intervention: Conduct deep dive analysis into customer cohorts to identify key churn indicators and develop timely, targeted intervention campaigns to save at-risk customers.
 </li>
 <li>
 Winback Campaigns: Design, implement, and test personalized winback and reactivation flows for lapsed customers, focusing on compelling offers and product education.
 </li>
 <li>
 Loyalty Program Management: Oversee the optimization and performance of loyalty and rewards programs, ensuring high enrollment and redemption rates that drive desired customer behavior.
 </li>
 <li>
 Subscription Optimization: For applicable brands, optimize the entire subscription lifecycle, from onboarding to management of cancellation flows.
 </li>
 <li>
 Reporting &amp; Segmentation: Track retention KPIs (e.g., Churn Rate, CLV, Repeat Purchase Rate) and utilize CRM tools for advanced customer segmentation.
 
 
 </li>
 </ul>
 
 Candidate Requirements
 
 
 
 <ul>
 <li>
 Mandatory Experience: 1+ years of proven experience in Customer Retention, CRM Marketing, or Loyalty Program Management is essential.
 </li>
 <li>
 E-commerce Proficiency: Must be comfortable and experienced with retention metrics and platforms used in high-growth e-commerce (e.g., CLV, Klaviyo, ReCharge, or similar).
 </li>
 <li>
 Analytical &amp; Data Skills: Outstanding ability to interpret customer data, segment audiences effectively, and measure the ROI of retention initiatives.
 </li>
 <li>
 Tech Savvy: Familiarity with CRM systems (e.g., HubSpot, Salesforce Marketing Cloud) and advanced email/SMS marketing tools is a significant advantage.
 </li>
 <li>
 Work Environment: Must be a highly motivated self-starter comfortable thriving in a remote, high-performance setting.
 
 
 </li>
 </ul>
 
 Technical Setup Requirements (Remote)
 
 
 
 <ul>
 <li>
 A dedicated personal computer or laptop (i5 processor or modern equivalent).
 </li>
 <li>
 A stable, high-speed internet connection (minimum 15 Mbps download and upload speed).
 </li>
 <li>
 A quiet, professional workspace suitable for conducting clear, uninterrupted calls and video meetings.
 
 
 </li>
 </ul>
 Why Join TalentPop App?
 
 
 <ul>
 <li>
 Incentive Pay: Opportunity to earn commissions and performance bonuses in addition to your base salary.
 </li>
 <li>
 Work Flexibility: 100% permanent work-from-home setup&mdash;zero commute required.
 </li>
 <li>
 Benefits: Comprehensive health coverage (HMO or monthly stipend) and paid time off.
 </li>
 <li>
 Growth: Clear paths for career advancement and professional skill development within a supportive team.
 
 
 </li>
 </ul>
 APPLICATION FAST-TRACK: IMMEDIATE ACTION REQUIRED!
 
 
 To ensure your application is reviewed directly by the Recruitment Team,
 
 you MUST follow these critical steps exactly.
 
 Applications that do not follow these instructions
 
 WILL NOT be reviewed.
 
 
 
 <ul>
 <li>
 Select Position: When applying, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 Enter Code: In the application form, you must enter the unique code CRSR in the designated application code field.
 
 
 </li>
 </ul>
 
 Ready to be the loyalty architect behind top E-commerce brands? Apply now to become our next Customer Retention Specialist!
 
</div>

Customer Retention Specialist

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