customer specialist

Lone Star Pharmaceuticals, Inc.

: Customer Operations Specialist: VP of OPSJOB SUMMARYThe Customer Operations Specialist plays a key role in supporting both domestic and international customers by ensuring exceptional service and communication throughout the order fulfillment process. This position is responsible for managing customer inquiries, assisting with processing orders, and coordinating shipments&mdash;including international documentation and compliance&mdash;and proactively following up to ensure complete customer satisfaction. The Customer Operations Specialist is detail-oriented, professional, and thrives in the fast-paced, regulated environment of pharmaceutical distribution.DUTIES AND RESPONSIBILITIES &middot; Accurately enter, verify and manage customer orders in accordance with company procedures and regulatory requirements.&middot; Coordinate with Warehouse &amp; Logistics and Sales Teams to ensure timely and compliant shipment of pharmaceutical products, including controlled substances and temperature-sensitive items.&middot; Prepare and review shipping documents for international orders.&middot; Monitor shipments to ensure on-time delivery; proactively communicate with Sales Team about order status, tracking information and any potential delays.&middot; Reach out to carriers when there are shipping issues.&middot; Resolve customer issues promptly and professionally, providing clear communication and through follow up until resolution.&middot; Maintain detailed and accurate records of customer interactions, transactions and correspondence in ERP system.&middot; Support regulatory and documentation compliance related to pharmaceutical distribution and international trade regulations.&middot; Collaborate with Sales, Accounting and Operations Teams to meet customer needs and company objectives.&middot; Continuously seek opportunities to improve customer experience, process efficiency, and service quality.KNOWLEDGE / SKILLS / ABILITIES:<ul><li>Professional, courteous and reliable,</li><li>Works well independently and as part of a collaborative team,</li><li>Solution oriented with a strong sense of accountability.</li><li>Adaptable to change and committed to continuous improvement.</li></ul>Job Type: Full-timePay: $45,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyExperience:<ul><li>order tracking: 2 years (Preferred)</li><li>resolve customer issues: 2 years (Preferred)</li><li>Continuous improvement: 2 years (Preferred)</li></ul>Work Location: In person

Customer Operations Specialist

Nomod

Customer Success Specialist <div>
At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time</div>
 
 <div> <div>
 About the job We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <ul>
<li> Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future </li>
<li> Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them </li>
<li> Assist potential new users with their queries on Nomod s current and upcoming features </li>
<li> Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner </li>
<li> Support merchants in managing and challenging disputes and chargebacks </li>
<li> Work closely with our Risk team to augment account reviews and communicate with users as part of this process </li>
<li> Triage support requests to determine urgency, and escalate where necessary </li>
<li> Manage and respond to online reviews across various platforms </li>
<li> Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think a Customer Success Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment </li>
<li> Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have an ability to quickly build a rapport and see things from the perspective of our users </li>
<li> Obsess about making and keeping users happy </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Be creative, innovative, and data driven </li>
<li> Deliver no matter what it takes </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 </div></div>

Customer Success Specialist

Stackworx

Are you an experienced appointment setter or customer engagement professional with a passion for creating great customer experiences? We&rsquo;re expanding our Home Improvement operation in Lahore and looking for a talented Customer Success Specialist to join our growing team.As the Customer Success Specialist, you&rsquo;ll be responsible for managing client interactions, setting and confirming appointments, and ensuring every customer enjoys a smooth and professional experience. Your role will directly support the sales team and contribute to our overall success.What You&rsquo;ll Do<ul><li>Set and confirm in-home appointments with qualified leads from marketing efforts</li><li>Ensure appointment details are accurate and shared with the sales team</li><li>Follow communication scripts with professionalism and empathy</li><li>Adapt strategies to meet local market needs</li><li>Provide a friendly, solution-focused experience to all customers</li><li>Track and report performance metrics related to appointments and confirmations</li></ul>What We&rsquo;re Looking For<ul><li>1-2 years of experience in home improvement appointment setting, customer coordination, or customer engagement</li><li>Excellent communication skills and a customer-first attitude</li><li>Highly organized, proactive, and comfortable in a fast-paced environment</li><li>Strong attention to detail and ability to follow structured processes</li><li>Familiarity with CRM systems, scheduling tools, or call tracking software is preferred</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in Customer Success or a similar client-facing role?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Remote

My Tutor Source (MTS)

Job Title: Customer Success Specialist Location: DHA Phase 1, LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement, and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

purely elizabeth

<div></div><div><div><div>We are a high-performing, purpose-driven organization created to help others thrive on their wellness journey. With our success in the natural and conventional retail spaces, we are always seeking great new talent to add to our growing team.</div></div></div>
 <div><div><div>OUR HIRING PHILOSOPHY
</div></div><div><div>We are all about putting the right people in the right seats. By taking a comprehensive approach to the recruitment process, we do our due diligence to ensure candidates technical skills, professional goals, and personal values are aligned with the role for which they have applied. 
 
We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace culture. We welcome all ideas, experiences, strengths and work styles to our team.
 
 
We believe that flexibility is key to growth and individualization, making for a positive employee experience. We recruit for both remote and onsite hybrid positions based in Boulder, Colorado. Please reference each individual job description to learn more about the requirements of each role.</div></div></div>
 <div>CUSTOMER SERVICE SPECIALIST
<div><div>Purely Elizabeth is seeking a highly motivated and organized Customer Service Specialist to serve as the liaison between Purely Elizabeth and our customers. The Customer Service Specialist must possess strong organizational skills, creative problem solving and critical thinking in order to succeed in our fast-paced, highly dynamic environment. This position will report to the Customer Service Manager.</div></div></div>
 <div>ROLE + RESPONSIBILITIES<ul><li>Oversee customer order process from order receipt through fulfillment for all components of business (B2B, Retail/Mass, Club, Foodservice, Ecommerce, D2C).</li><li>Verify customer order pricing/promo accuracy.</li><li>Provide customers with order confirmation and communication regarding delays/shorts/expedite requests as necessary.</li><li>Communicate (timely and effectively) with customers about order delays and issues.</li><li>Oversee relationships and operations with 3PL and freight partners to ensure timely and accurate order fulfillment.</li><li>Monitor 3PL Inventory levels, communicate Inventory-related Issues with Supply Chain team.</li><li>Work with Accounting team to resolve deductions and freight claims.</li><li>Monitor customer scorecards, identifying trends and opportunities for improving results.</li><li>Coordinate and assist with getting customer EDI connections set up</li><li>Manage relationship with direct wholesale customers and distributor buyers.</li><li>Manage responses to consumer inquiries submitted to support email and/or phone number.</li><li>Assist consumers with any issues stemming from orders submitted through our website.</li><li>Answer consumer questions about products (ingredients, allergens, etc).</li><li>Remedy any consumer complaints (missing deliveries, mis shipments, etc).</li><li>Accurately code, track, and report on consumer contact data to identify trends in product feedback, sentiment, and consumer experience.</li><li>Support cross-functional team as necessary.</li><li>Assist with project work as necessary.</li></ul> REQUIREMENTS<ul><li>2+ years of customer service experience in related CPG environment.</li><li>Highly motivated, action-oriented and can work in a fast-paced environment.</li><li>Strong work ethic, flexible, hands-on and can adapt quickly.</li><li>Excellent interpersonal, communication, negotiation and influencing skills to work effectively with all stakeholders.</li><li>Creative problem-solver and conceptual thinker with an ability to understand and leverage detail-oriented and analytical issues as needed.</li><li>Strong sense of urgency and ability to influence business partners.</li><li>Hybrid work schedule requires 2 days in Boulder office per week (Tuesday and Wednesday). </li><li>Bachelor&rsquo;s degree preferred.</li></ul>COMPENSATION AND BENEFITS<ul><li>Annual salary range $60k-$70k with opportunity to earn annual bonus.</li><li>Three weeks paid time off.</li><li>Health, dental and vision insurance plans with significant employer contribution towards employee premium.</li><li>Voluntary additional coverage such as life and AD&amp;D, critical illness, accident, short- and long-term disability, legal services and more.</li><li>401k plan with dollar-for-dollar company match up to 3%.</li><li>Half-day Fridays in Summer and Winter.</li><li>Quarterly team build events.</li><li>Twice annual in-person all-team summit.</li></ul>TO APPLYPlease email resume and cover letter to careers@purelyelizabeth.com</div>

CUSTOMER SERVICE SPECIALIST

Big Sandy Superstore

<div>Benefits: 
<ul><li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Stock options plan</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul> 
Customer Relation Specialist 
 Retail Customer Service Office Duties 
 
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! 
 
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. 
 
We have a great benefits package consisting of: 
 
<ul><li>Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000</li>
<li>Dental Insurance - Affordable dental insurance with NO waiting period.</li>
<li>Vision Insurance - Quality vision coverage for very little cost.</li>
<li>Life Insurance - $10,000 Life Insurance Policy paid in full by the company.</li>
<li>401K Plan - All administrative fees are paid by the company.</li>
<li>ESOP - Employee Stock Ownership Program</li>
<li>Paid Time Off - Competitive paid time off policies.</li>
<li>Employee Discount - Generous employee discount on ALL merchandise.</li>
</ul>As a Customer Relations Specialist you will: 
 
<ul><li>Verifies all information related to orders is accurate; identifies and corrects discrepancies.</li>
<li>Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.</li>
<li>Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.</li>
<li>Completes and processes credit applications, payments and financing paperwork.</li>
<li>Communicates with internal and external personnel in a professional and timely manner.</li>
<li>Maintains accurate files and processes in order to maximize productivity.</li>
<li>Performs clerical support for store staff as needed.</li>
<li>Other duties as assigned.</li>
</ul>Qualities and skills we are looking for: 
 
<ul><li>Excellent verbal and written communication, and listening skills</li>
<li>Basic reading and comprehension skills.</li>
<li>Basic numerical reasoning skills.</li>
<li>Ability to complete paperwork in an accurate, neat and efficient manner.</li>
<li>Demonstrated knowledge of software, including Microsoft Office</li>
<li>Excellent organizational skills</li>
<li>Outstanding customer service skills</li>
</ul>Physical Demands: 
 
<ul><li>Ability to sit, stand, bend, stoop, and reach regularly</li></ul>
Education and Experience: 
 
<ul><li>High school diploma or equivalent combination of education and experience</li>
<li>Previous clerical experience preferred</li>
</ul>Position Type 
 
<ul><li>Full-Time/Regular</li>
<li>#bssales</li></ul> 
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.</div>

CUSTOMER RELATION SPECIALIST

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