customer specialist

Nasoft

<div>Nasoft is hiring a Customer Success Specialist for our client specialized in E-commerce and Digital Marketing.
Job Responsibilities:<ul><li>
Manage customer onboarding and provide training sessions on product usage.</li></ul><ul>
<li>Act as the main point of contact for assigned clients.
</li><li>Monitor customer activity to identify adoption trends and potential issues.</li>
<li>Provide proactive solutions to help clients achieve their business goals.</li>
<li>Coordinate with internal teams (Product, Support, Sales) to resolve customer concerns.</li>
<li>Collect and analyze customer feedback to drive product improvements.</li>
<li>Prepare and deliver reports on customer health, usage, and satisfaction.</li>
<li>Promote upselling and cross-selling opportunities when applicable.</li>
<li>Ensure high retention and contract renewal rates</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or related field.
</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS).</li>
<li>Proven experience managing client relationships and delivering positive outcomes.
</li><li>Familiarity with SaaS platforms, CRM systems, or customer engagement tools.
</li><li>Experience working in a fast-paced, tech-driven environment.</li>
<li>Excellent communication and interpersonal skills.
</li><li>Strong problem-solving and conflict-resolution abilities.
</li><li>Ability to analyze customer data and interpret usage metrics.
</li><li>Organizational and time management skills with attention to detail.
</li><li>Technical aptitude to understand SaaS platforms, APIs, and integrations (basic level required).</li>
</ul>Benefits
Benefits &amp; Working Conditions:<div><ul><li> 
 Working days: Sunday to Thursday (Friday and Saturday off)</li><li> Working hours: 9:00 AM &ndash; 6:00 PM
</li><li>Health and Social Insurance</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div><ul><li>Gym Subscription Discount</li></ul> 
 Job Location: El Sheikh Zayed, Giza (Hybrid)</div>

Customer Success Specialist

Circle5

We're looking for a Customer Service Specialist who has strong communication skills and a background in healthcare or customer service. In this role, you&rsquo;ll be the first point of contact for patients, answering billing inquiries, resolving concerns with empathy, and helping ensure a smooth experience.If you&rsquo;re patient, organized, and passionate about helping others, we want to hear from you!Responsibilities:<ul><li>Answer inbound calls and respond to emails from patients about billing</li><li>Handle questions with empathy, clarity, and professionalism</li><li>Explain patient statements, balances, and insurance coverage</li><li>Set up payment plans or escalate issues to billing team as needed</li><li>Update patient records and document interactions in Athena or other PM systems</li><li>Maintain a friendly, respectful tone, even with frustrated callers</li><li>Collaborate with billing/account managers to resolve patient issues efficiently</li></ul>Requirements:<ul><li>Minimum 1 year of experience in a patient-facing or customer service role (medical billing preferred)</li><li>Strong communication skills in English (spoken and written)</li><li>Excellent listening, empathy, and problem-solving skills</li><li>Familiarity with AthenaHealth or similar billing/PM software is a big plus</li><li>Comfortable working U.S. time zone hours (Night Shift Only)</li><li>Remote work is NOT available; this is an in-office role.</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Work-life balance focus and flexible culture</li><li>Ongoing training &amp; mentorship</li><li>Growth opportunities within the company</li><li>Performance bonuses and Team Recognition</li><li>Experience letter after 12 months of service</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Specialist

Zameen.com

Zameen.com is Pakistan&rsquo;s leading real estate platform, revolutionizing the way people buy, sell, and rent properties across the country. With innovation at the core of what we do, we&rsquo;re committed to delivering world-class digital real estate solutions and an exceptional customer experience.We are now looking for a Customer Success Specialist to join our dynamic team in Lahore. This is an exciting opportunity to become part of a fast-paced, growth-oriented environment where your contributions truly make a difference.Key Responsibilities<ul><li>Act as the primary point of contact for assigned clients, ensuring a smooth onboarding experience and ongoing satisfaction</li><li>Build and maintain strong, long-lasting customer relationships</li><li>Understand client needs and help them get the most out of Zameen&rsquo;s products and services</li><li>Proactively address client concerns, resolve issues, and escalate when necessary</li><li>Collaborate with internal teams including Sales, Product, and Support to advocate for the customer</li><li>Track customer engagement and usage data to identify opportunities for upselling or improvement</li><li>Educate customers on new features, services, and best practices to ensure value realization</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field</li><li>1&ndash;3 years of experience in customer success, account management, or client-facing roles (preferably in tech, real estate, or digital services)</li><li>Strong communication and interpersonal skills</li><li>A problem-solving mindset with a customer-first attitude</li><li>Proficiency in using CRM tools and Microsoft Office</li><li>Ability to work well in a fast-paced, collaborative environment</li></ul>Why Join Zameen.com?<ul><li>Be part of the country&rsquo;s #1 real estate platform</li><li>Competitive salary and benefits</li><li>Opportunity to work with a passionate and forward-thinking team</li><li>Career growth in a rapidly scaling organization</li><li>A dynamic, inclusive, and learning-focused culture</li></ul>How to ApplyIf you're passionate about delivering excellent customer experiences and want to grow with an industry leader, we&rsquo;d love to hear from you.Send your resume to: mohsin.zafar@zameen.com Location: This position is based in Lahore, PakistanJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Invygo

<div>As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
What you will do<ul>
<li>Manage customer issues and resolution on a day-to-day basis in GCC through Calls</li>
<li>Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your invygo teammates internally.</li>
<li>Handle many requests &amp; solve complaints with ease and confidence.</li>
<li>Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.</li>
</ul>Requirements<ul>
<li>Work experience in Customer Service or Customer Experience</li>
<li>Excellent communication skills</li>
</ul><ul><li>Fluent English is a must</li>
<li>Flexibility to work from office</li>
<li>Fresh Grads and Gap year are welcomed to apply</li>
<li>You have great Computer, Office and Google suite skills or experience with other similar platforms</li>
<li>You possess excellent troubleshooting and multi-tasking skills</li>
<li>You are extremely organized and able to structure your day to achieve your targets.</li>
</ul>What we like<ul>
<li>You are passionate about helping people and have outstanding communication skills</li>
<li>You are comfortable working in a startup environment</li>
<li>You are committed to drive continuous Customer Satisfaction improvement</li>
<li>You have great attention to detail at a high speed.</li>
<li>You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven&rsquo;t necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out.</li>
<li>You are a great team player and appreciate to work both individually and as a team.</li>
</ul>Benefits<ul>
<li>Medical Insurance Allowance</li>
<li>Annual Bonus</li></ul></div>

Customer Support Specialist

Boeing

<div>At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in Istanbul, Turkey. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Turkey and Central Asia/Middle East countries.
Position Responsibilities:<ul><li>
Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.</li><li>
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.</li><li>
Responsible for customer account health and providing world class customer support.</li><li>
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.</li><li>
Develops, prepares and delivers presentations to customers and internal organizations.</li><li>
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.</li><li>
Uses multiple Boeing systems in a fast-paced environment.</li><li>
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.</li><li>
Responds to customer inquiries and facilitates delivery problem resolution.</li><li>
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.</li><li>
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.</li><li>
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.</li><li>
Monitors and shares key performance metrics with customers and internal partners</li><li>
Interfaces with customers and internal Boeing resources.</li></ul>
Basic Qualifications (Required Skills/Experience):<ul><li>
Experience in the Aerospace industry</li><li>
Understands supply chain process</li><li>
Experience developing presentations for and presenting to executive leadership</li><li>
Strong communication and problem-solving skills</li><li>
Ability to work and collaborate cross functionally across multiple organizations</li><li>
Eager to learn and grow</li><li>
Ability for minimal travel domestically and internationally</li></ul>
Preferred Qualifications (Desired Skills/Experience):<ul><li>
SAP knowledge</li><li>
Engineering / Technical experience</li><li>
Account management, customer support experience</li></ul>
This requisition is for an international, locally hired position in Istanbul, Turkey. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Turkey law. Employment is subject to the candidate's ability to satisfy all Turkey labor and immigration formalities. 
Applications for this position will be accepted until Sept. 11, 2025 
Export Control Requirements: This is not an Export Control position. 
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (T&uuml;rkiye) 
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world&rsquo;s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.</div>

<div>
 
 Job Description
 
 
 
 At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
 
 
 Boeing Global Services (BGS) is looking for a
 
 Customer Support Specialist
 
 to be based in
 
 Istanbul, Turkey
 
 . This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Turkey and Central Asia/Middle East countries.
 
 
 
 Position Responsibilities:
 
 
 
 
 <ul>
 <li>
 Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
 </li>
 <li>
 Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
 </li>
 <li>
 Responsible for customer account health and providing world class customer support.
 </li>
 <li>
 Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
 </li>
 <li>
 Develops, prepares and delivers presentations to customers and internal organizations.
 </li>
 <li>
 Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
 </li>
 <li>
 Uses multiple Boeing systems in a fast-paced environment.
 </li>
 <li>
 Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
 </li>
 <li>
 Responds to customer inquiries and facilitates delivery problem resolution.
 </li>
 <li>
 Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
 </li>
 <li>
 Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
 </li>
 <li>
 Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
 </li>
 <li>
 Monitors and shares key performance metrics with customers and internal partners
 </li>
 <li>
 Interfaces with customers and internal Boeing resources.
 
 
 
 </li>
 </ul>
 
 Basic Qualifications (Required Skills/Experience):
 
 
 
 
 <ul>
 <li>
 Experience in the Aerospace industry
 </li>
 <li>
 Understands supply chain process
 </li>
 <li>
 Experience developing presentations for and presenting to executive leadership
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Ability to work and collaborate cross functionally across multiple organizations
 </li>
 <li>
 Eager to learn and grow
 </li>
 <li>
 Ability for minimal travel domestically and internationally
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications (Desired Skills/Experience):
 
 
 
 
 <ul>
 <li>
 SAP knowledge
 </li>
 <li>
 Engineering / Technical experience
 </li>
 <li>
 Account management, customer support experience
 
 
 
 </li>
 </ul>
 This requisition is for an international, locally hired position in Istanbul, Turkey. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Turkey law. Employment is subject to the candidate's ability to satisfy all Turkey labor and immigration formalities.
 
 
 Applications for this position will be accepted until
 
 Sept. 11, 2025
 
 
 
 
 Export Control Requirements:
 
 This is not an Export Control position.
 
 
 
 Relocation
 
 
 
 Relocation assistance is not a negotiable benefit for this position.
 
 
 
 Visa Sponsorship
 
 
 
 Employer will not sponsor applicants for employment visa status.
 
 
 
 Shift
 
 
 
 Not a Shift Worker (T&uuml;rkiye)
 
 
 
 Equal Opportunity Employer:
 
 
 
 We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
 
 
 We have teams in more than 65 countries, and each person plays a role in helping us become one of the world&rsquo;s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
</div>

Illumina Technology Solutions

<div>About Illumina Technology Solutions, LLC 
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com 
About the role 
 
The Customer Success Specialist within the Customer Experience &amp; Growth (CXG) team for Business Applications plays a critical role in driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with Dynamics 365, Power Platform, and Copilot Studio/AI Agent development.
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners. 
Essential Functions 
 
Demand Generation &amp; Partner Registration<ul><li>
Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.</li><li>
Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.</li><li>
Facilitate partner qualification, registration, and approval processes with timely communication.</li><li>
Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.</li></ul><h4 class="jobSectionHeader">
Content Management</h4><ul><li>
Partner with Product Teams and Solution Architects to develop event content by product track.</li><li>
Manage content schedules and milestones; ensure alignment with event timelines.</li><li>
Support presenters with templates, logistics, and review processes.</li><li>
Coordinate and manage office hours for content support.</li></ul><h4 class="jobSectionHeader">
End-to-End Event Planning &amp; Project Management</h4><ul><li>
Lead project planning, status reporting, and weekly cross-functional stand-ups.</li><li>
Maintain and execute against a detailed project timeline across all event workstreams.</li><li>
Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.</li><li>
Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).</li><li>
Respond to and resolve real-time onsite issues.</li></ul><h4 class="jobSectionHeader">
Post-Event Wrap-Up</h4><ul><li>
Collect, analyze, and report on post-event survey feedback.</li><li>
Conduct internal debriefs to extract lessons learned and integrate into future planning.</li><li>
Deliver post-event reports, including participation metrics and recommendations for improvement.</li></ul><h4 class="jobSectionHeader">
Continuous Improvement</h4><ul><li>
Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.</li><li>
Maintain partner satisfaction and program growth as key success metrics.</li></ul>
Required Qualifications 
 
Core Skills &amp; Competencies<ul><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Excellent organization and attention to detail.</li><li>
Self-motivated with proactive follow-up and project ownership.</li><li>
Capable of working independently and cross-functionally with diverse teams.</li><li>
Strong presentation and stakeholder engagement skills.</li><li>
Analytical mindset and adaptability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader">
Preferred Experience</h4><ul><li>
Previous experience at Microsoft or with the Microsoft partner channel.</li><li>
Background as a Partner or Customer Success Manager.</li><li>
Experience in customer/stakeholder-facing relationship roles.</li><li>
Prior event management experience is a strong plus.</li><li>
Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.</li><li>
Comfortable working 3&ndash;4+ hours during Pacific Time business hours.</li></ul> 
Performance Indicators<ul><li>
Partner satisfaction and feedback.</li><li>
Growth and expansion of the partner skilling program.</li><li>
Timely and effective cross-team communication and coordination.</li><li>
Execution excellence across logistics, content, and stakeholder engagement.</li></ul> 
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status</div>

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