customer strategy manager

THESKINFIT

The Brand Planning &amp; Strategy Manager at TheSkinFit will own the end-to-end brand and growth journey, from brand positioning and campaign strategy to website experience, pricing, and customer lifecycle optimization.This role sits at the intersection of brand, growth, product, and commercial teams, translating business goals into integrated strategies, campaigns, and execution plans that drive sustainable growth, profitability, and brand equity.Key Responsibilities1. Brand Strategy &amp; Planning<ul><li>Own TheSkinFit&rsquo;s brand strategy including positioning, messaging, and customer segmentation.</li><li>Define how the brand consistently appears across campaigns, the website, content, and channels.</li><li>Translate business and category goals into quarterly and annual brand &amp; growth plans.</li><li>Identify white spaces for brand differentiation in a competitive beauty &amp; skincare market.</li></ul>2. End-to-End Campaign Strategy &amp; Execution<ul><li>Lead end-to-end campaign planning including concept, customer hook, pricing logic, mechanics, and execution.</li><li>Ensure campaigns align with both brand narrative and commercial goals.</li><li>Coordinate with performance marketing, social, web, design, category, and commercial teams for seamless execution.</li><li>Own campaign KPIs (GMV, conversion, AOV, repeat, margin) and post-campaign learning loops.</li></ul>3. Customer Journey &amp; Website Experience<ul><li>Own the full customer journey from discovery to repeat purchase.</li><li>Partner with growth/product teams to improve website conversion, merchandising, and storytelling.</li><li>Identify friction points across funnel stages and drive data-backed improvements.</li><li>Ensure brand experience and trust signals are embedded across the website.</li></ul>4. Growth, Pricing &amp; Commercial Strategy<ul><li>Define promotional and pricing strategies in collaboration with commercial teams.</li><li>Balance growth objectives with margin and profitability discipline.</li><li>Lead competitor benchmarking and market intelligence.</li><li>Support category and supply teams with demand planning linked to campaigns.</li></ul>5. Data, Insights &amp; Experimentation<ul><li>Track and analyze key KPIs across brand, campaigns, and funnel performance.</li><li>Drive structured experimentation (offers, pricing, messaging, journey improvements).</li><li>Translate insights into actionable strategies and repeatable growth frameworks.</li><li>Build clear narratives and reporting for leadership decision-making.</li></ul>6. Stakeholder &amp; Team Leadership<ul><li>Act as a central strategic partner across marketing, product, commercial, and leadership teams.</li><li>Manage agencies and external partners to deliver high-quality brand output.</li><li>Mentor team members and foster a culture of ownership, collaboration, and excellence.</li></ul>Requirements<ul><li>4&ndash;7 years of experience in brand strategy, growth marketing, or commercial strategy, preferably in e-commerce, marketplaces, FMCG, or consumer brands.</li><li>Strong understanding of brand planning + growth mechanics (campaigns, pricing, funnels).</li><li>Data-literate with experience using insights to drive strategy and experimentation.</li><li>Proven ability to lead cross-functional initiatives end-to-end.</li><li>Experience working with agencies, performance teams, and commercial stakeholders.</li><li>Strong storytelling, strategic thinking, and execution discipline.</li></ul>Job Type: Full-timePay: From Rs200,000.00 per monthWork Location: In person

Planning & Strategy Manager – End-to-End Growth Journey

Gastronomica ME

<div>
 
 The
 
 Regional
 
 
 CRM (Customer Relationship Management ) &amp; Loyalty Manager
 
 is responsible for developing and executing strategies to improve customer engagement, retention, and loyalty. This role involves managing the CRM system, analyzing customer data, and implementing targeted marketing campaigns to enhance customer lifetime value (CLV) and overall business performance. The Regional CRM &amp; Loyalty Manager collaborates with marketing, sales, and IT teams to ensure a seamless customer experience across all touchpoints.
 
 
 
 
 
 
 CRM Strategy &amp; Implementation
 
 
 <ul>
 <li>
 Develop and implement CRM strategies to drive customer acquisition, retention, and loyalty.
 </li>
 <li>
 Optimize customer segmentation to personalize marketing campaigns.
 </li>
 <li>
 Identify and implement automation to improve customer journey and engagement.
 </li>
 </ul>
 
 
 Customer Data Management &amp; Insights
 
 
 <ul>
 <li>
 Manage the CRM database, ensuring data accuracy and compliance with data protection regulations.
 </li>
 <li>
 Analyze customer behaviors, preferences, and purchasing patterns to derive actionable insights.
 </li>
 <li>
 Generate reports on customer trends, churn rates, and engagement metrics.
 </li>
 </ul>
 
 
 Campaign Management &amp; Execution
 
 
 <ul>
 <li>
 Plan and execute email, SMS, and personalized marketing campaigns.
 </li>
 <li>
 Monitor and optimize customer touchpoints to enhance the overall experience.
 </li>
 <li>
 Test and refine CRM campaigns based on performance data and customer feedback.
 </li>
 </ul>
 
 
 Customer Retention &amp; Loyalty Programs
 
 
 <ul>
 <li>
 Develop and manage loyalty programs to increase repeat purchases.
 </li>
 <li>
 Implement retention strategies, including exclusive offers, rewards, and re-engagement tactics.
 </li>
 <li>
 Track and measure the effectiveness of loyalty initiatives.
 </li>
 </ul>
 
 
 Cross-Departmental Collaboration
 
 
 <ul>
 <li>
 Work with the marketing team to align CRM strategies with brand campaigns.
 </li>
 <li>
 Collaborate with the sales team to improve lead conversion and customer satisfaction.
 </li>
 <li>
 Coordinate with IT to ensure the CRM platform functions efficiently and integrates with other systems.
 </li>
 </ul>
 
 
 CRM System Optimization &amp; Innovation
 
 
 <ul>
 <li>
 Research and recommend improvements in CRM tools and technologies.
 </li>
 <li>
 Ensure seamless integration of CRM software with other business systems.
 </li>
 <li>
 Keep up with CRM trends and best practices to maintain a competitive edge.
 </li>
 </ul>
 
 
</div>

Regional CRM & Loyalty Manager

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 10 years of experience with cloud native architecture in a customer-facing or support role.
 </li>
 <li>
 Leadership experience, such as people management, team lead, mentorship, or coaching.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience as a Pre-Business Manager or a People Manager in a technical customer-facing role within a professional services or Business Engineering team.
 </li>
 <li>
 Experience with software lifecycle, building tools, and architecting and developing software for distributed systems including data platform, Artificial Intelligence/Machine Learning and infrastructure.
 </li>
 <li>
 Experience in managing a team through business processes, operations and career development including account mapping, quota setting, quarterly/annual performance management, and managing information.
 </li>
 <li>
 Experience in engaging with, and presenting to technical stakeholders and executive leaders including tailoring and delivering messages by audience, asking questions, and leading conversations that drive business opportunity.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
 
 
 As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working with customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
 
 
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead a team of Customer Engineers and build a growth culture. Focus on talent strategy and skills development to deliver cloud transformation outcomes for the customers and accelerate business goals for your territory.
 </li>
 <li>
 Promote partnerships with customers across the book of business. Provide leadership related to cloud, transformation and related industry trends.
 </li>
 <li>
 Partner with Google Cloud Business leadership to define technical go-to-market strategies and execution plans for the team's business.
 </li>
 <li>
 Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight to achieve a technical agreement and migration strategy, working with the customers, partners, and prospects.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Customer Engineering Manager, Google Cloud

<div><h3 class="jobSectionHeader">Minimum qualifications:</h3><ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>10 years of experience with cloud native architecture in a customer-facing or support role.</li>
<li>Leadership experience, such as people management, team lead, mentorship, or coaching.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Experience as a Pre-Business Manager or a People Manager in a technical customer-facing role within a professional services or Business Engineering team.</li>
<li>Experience with software lifecycle, building tools, and architecting and developing software for distributed systems including data platform, Artificial Intelligence/Machine Learning and infrastructure.</li>
<li>Experience in managing a team through business processes, operations and career development including account mapping, quota setting, quarterly/annual performance management, and managing information.</li>
<li>Experience in engaging with, and presenting to technical stakeholders and executive leaders including tailoring and delivering messages by audience, asking questions, and leading conversations that drive business opportunity.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working with customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Lead a team of Customer Engineers and build a growth culture. Focus on talent strategy and skills development to deliver cloud transformation outcomes for the customers and accelerate business goals for your territory.</li>
<li>Promote partnerships with customers across the book of business. Provide leadership related to cloud, transformation and related industry trends.</li>
<li>Partner with Google Cloud Business leadership to define technical go-to-market strategies and execution plans for the team's business.</li>
<li>Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight to achieve a technical agreement and migration strategy, working with the customers, partners, and prospects.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and flydubai. There are a number of key roles within our Skywards Group that are essential to the success of this this programme. From product design, e-commerce and analytics, through to business development, strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!
The Manager - Member Operations and Service Delivery Skywards, leads the seamless delivery of the Skywards programme across Emirates and flydubai customer touchpoints. The role drives operational excellence and member engagement by translating strategy into effective frontline execution, and advances digital training and global ambassador initiatives to elevate service quality and member experience worldwide.
In this role, you will:
<ul><li>Define and continuously enhance Skywards programme delivery guidelines across Emirates and flydubai touchpoints, including Chauffeur Drive, Contact Centres, Retail Offices, Airport Services, Inflight Delivery, and Customer Affairs; ensuring consistent execution through close collaboration with frontline teams.
</li><li>Develop and maintain efficient systems for capturing and escalating Skywards member feedback and servicing requirements from frontline teams to subject matter experts, ensuring swift and effective resolution.
</li><li>Partner with Skywards Product Design, Member Engagement, and Partnerships teams to deliver a seamless member experience and implement elevated recognition and benefits for VIP, Platinum, Gold, and Silver members.
</li><li>Leverage technology and real-time data to equip frontline colleagues with actionable customer insights that drive deep personalisation and strengthen emotional connections with members.
</li><li>Partner with L&amp;T in the definition and delivery of dynamic, digital, and interactive training experiences for frontline colleagues, ensuring its continuous enhancement and relevance. Oversee the ongoing development and global evolution of the Skywards Ambassador programme, fostering engagement among colleagues across all customer-facing touchpoints.
</li><li>Oversee the management of Skywards customer operations teams.
</li><li>Oversee the evolution of Skywards Roadshows and Government relationships to drive engagement and awareness within the broader UAE public and private sector.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements: 
 
<ul><li>A completed Degree or Honours (12+3 or equivalent) in Commerce, Business Management, Marketing or related discipline.
</li><li>10+ years experience in Commercial or Customer Strategy roles
</li><li>Expertise in Loyalty marketing, premium / VIP customer experience, and service delivery.
</li><li>Experience in airline and / or hotel loyalty programmes or customer experience role is an advantage.
</li></ul>Knowledge/skills:
<ul><li>Strong executive presence with the ability to influence senior stakeholders.
</li><li>Outstanding communication, stakeholder engagement, and executive-level presentation skills.
</li><li>Excellent attention to detail and confidence developing and engineering processes.
</li><li>Proven experience leading cross-functional projects, strong problem-solving skills and collaborative working.
</li><li>Strong emotional intellect with a default perspective of operations through the customer lens.
</li><li>Proactive, self-driven, and resilient with a results-oriented mindset.
</li></ul>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Manager

Pet Watch App

<div>
 
 
 About Pet Watch&nbsp;
 
 
 
 At Pet Watch,&nbsp;we're&nbsp;building more than just an app;&nbsp;we're&nbsp;nurturing a thriving community where pet owners and pet sitters connect through trust, transparency, and shared love for animals. Our mission is to make every pet care experience safe, seamless, and "pawsitively" excellent for everyone involved.&nbsp;
 
 
 &nbsp;&nbsp;
 
 
 
 The Role&nbsp;
 
 
 
 We're&nbsp;looking for a
 
 Customer Retention Manager
 
 who will be the heartbeat of our user engagement strategy.&nbsp;You'll&nbsp;play a vital role in keeping our existing community members happy, active, and engaged with the Pet Watch app. This&nbsp;isn't&nbsp;just&nbsp;about&nbsp;metrics;&nbsp;it's&nbsp;about building lasting relationships with pet parents and pet sitters who trust us with their furry family members.&nbsp;
 
 
 Reporting to:&nbsp;Managing Director&nbsp;
 
 
 Working closely with: Account Management Team, Event Manager, Marketing Manager&nbsp;
 
 
 &nbsp;&nbsp;
 
 
 
 Responsabilities
 
 
 
 Keep Our Community Engaged &amp; Coming Back&nbsp;
 
 <ul>
 <li>
 Develop and execute creative retention strategies that keep pet owners and pet sitters actively using the app.&nbsp;
 </li>
 <li>
 Identify&nbsp;users at risk of becoming inactive and implement proactive re-engagement campaigns&nbsp;
 </li>
 <li>
 Design and launch "welcome back" initiatives to bring dormant users back into the Pet Watch family&nbsp;
 </li>
 <li>
 Monitor user behavior patterns to understand what keeps our community members happy and booki.ng&nbsp;
 </li>
 </ul>
 
 Drive Bookings &amp; App Activity&nbsp;
 
 <ul>
 <li>
 Create&nbsp;targeted campaigns to increase the&nbsp;retention and&nbsp;frequency of bookings among existing users&nbsp;
 </li>
 <li>
 Work with the account management team to&nbsp;identify&nbsp;opportunities for upselling&nbsp;additional&nbsp;services&nbsp;
 </li>
 <li>
 Develop seasonal promotions and loyalty programs that reward our most active community members.&nbsp;
 </li>
 <li>
 Track key retention metrics (booking frequency, user lifetime value, churn rate) and translate insights into action&nbsp;
 </li>
 </ul>
 
 Build Meaningful Connections&nbsp;
 
 <ul>
 <li>
 Craft personalized communication strategies across email, push notifications, in-app messaging, and&nbsp;WhatsApp&nbsp;
 </li>
 <li>
 Develop customer journey maps and create touchpoints that delight users at every stage&nbsp;
 </li>
 <li>
 Gather and act on user feedback to continuously improve the retention experience&nbsp;
 </li>
 <li>
 Create content that celebrates our community's success stories and strengthens emotional connections&nbsp;
 </li>
 </ul>
 
 Collaborate Across Teams&nbsp;
 
 <ul>
 <li>
 Partner with the account management team to ensure seamless support for existing users&nbsp;
 </li>
 <li>
 Work with the event manager to create community-building experiences that boost loyalty&nbsp;
 </li>
 <li>
 Coordinate with the marketing manager to align retention efforts with broader growth strategies&nbsp;
 </li>
 <li>
 Share insights with the product team to enhance features that drive repeated usage&nbsp;
 </li>
 </ul>
 
 Test, Learn, and Optimize&nbsp;
 
 <ul>
 <li>
 A/B test messaging, offers, and campaign timings to discover what resonates most&nbsp;
 </li>
 <li>
 Analyze retention data to&nbsp;identify&nbsp;trends and opportunities for improvement.&nbsp;
 </li>
 <li>
 Build automated retention workflows that nurture users without overwhelming them
 </li>
 <li>
 Stay updated on industry best practices and bring fresh ideas to the table.le&nbsp;
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For&nbsp;
 
 
 
 
 Must-Haves:&nbsp;
 
 
 <ul>
 <li>
 Experience in customer retention, lifecycle marketing, CRM, or community management&nbsp;
 </li>
 <li>
 Proven&nbsp;track record&nbsp;of reducing churn and increasing customer lifetime value&nbsp;
 </li>
 <li>
 Experience with marketing automation tools and CRM platforms&nbsp;
 </li>
 <li>
 Strong analytical skills with the ability to turn data into actionable strategies&nbsp;
 </li>
 <li>
 Excellent written communication skills with a warm, friendly tone&nbsp;
 </li>
 <li>
 Understanding of mobile app user behavior and engagement metrics&nbsp;
 </li>
 <li>
 Self-starter mentality with the ability to manage multiple projects independently&nbsp;
 </li>
 </ul>
 
 
 Great to Have:
 
 &nbsp;
 
 <ul>
 <li>
 Experience in the pet industry or a passion for animal welfare&nbsp;
 </li>
 <li>
 Knowledge of digital marketing best practices&nbsp;
 </li>
 <li>
 Familiarity with push notification platforms and in-app messaging tools&nbsp;
 </li>
 <li>
 Experience with customer feedback tools and user research&nbsp;
 </li>
 <li>
 Background in building loyalty programs or referral initiatives&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Your Personality:&nbsp;
 
 
 <ul>
 <li>
 Empathetic &ndash; You genuinely care about making users feel valued and heard&nbsp;
 </li>
 <li>
 Creative &ndash; You love finding innovative ways to surprise and delight people&nbsp;
 </li>
 <li>
 Data-driven &ndash; You make decisions based on insights, not assumptions&nbsp;
 </li>
 <li>
 Solution-oriented &ndash; You see challenges as opportunities to improve&nbsp;
 </li>
 <li>
 Collaborative &ndash; You thrive working with different teams toward a common goal&nbsp;
 </li>
 <li>
 Pet lover &ndash; Bonus points if&nbsp;you're&nbsp;already part of our furry-friend-loving community!&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Why Join Pet Watch?&nbsp;
 
 
 
 At Pet Watch,&nbsp;you'll&nbsp;be joining a team that genuinely cares about making a difference in the lives of pets and their humans. We value:&nbsp;
 
 <ul>
 <li>
 Trust &amp; Safety:&nbsp;We're&nbsp;committed to building the safest pet care platform in the UAE&nbsp;
 </li>
 <li>
 Community First: Every decision we make prioritizes our users' happiness&nbsp;
 </li>
 <li>
 Transparency: We believe in open communication and honest relationships&nbsp;
 </li>
 <li>
 Innovation:&nbsp;We're&nbsp;always looking for better ways to serve our community&nbsp;
 </li>
 <li>
 Growth: We invest in our team's professional development and celebrate wins together&nbsp;
 </li>
 <li>
 What Success Looks Like&nbsp;
 </li>
 </ul>
 
 
 
 
 
 In your first&nbsp;90 days,&nbsp;you will:&nbsp;
 
 
 
 Month 1: Learn our platform inside-out, analyze current retention data, and build relationships with key stakeholders&nbsp;
 
 
 Month 2: Launch your first re-engagement campaign and implement quick-win retention improvements&nbsp;
 
 
 Month 3: Develop a comprehensive retention roadmap and show measurable improvements in user activity&nbsp;
 
 
 
 
 
 
 Within your first year, we expect you to:&nbsp;
 
 
 <ul>
 <li>
 Reduce user churn by 20%&nbsp;
 </li>
 <li>
 Increase booking frequency among existing users by 30%&nbsp;
 </li>
 <li>
 Build and launch a successful loyalty program that users love&nbsp;
 </li>
 <li>
 Become the go-to expert on our user community's needs and behaviors&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Ready to Join Our Pack?&nbsp;
 
 
 
 If you're excited about building meaningful relationships with our pet-loving community and creating retention strategies that actually drive results, we'd love to hear from you!&nbsp;
 
 
 Apply now and help us keep our community connected, one paw at a time.&nbsp;
 
 
 
 
 
 
 Pet Watch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Whether&nbsp;you're&nbsp;a cat person, dog person, or love all animals equally,&nbsp;you'll&nbsp;find a home here!
 
 &nbsp;
 
</div>

Customer Retention Manager

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