customer strategy manager

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>26000089
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing Date: 2026-07-31</li></ul><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div></div><div><div><div><div><p>At Qatar Airways, the passenger experience spans every moment of the journey &mdash; from the first point of contact before departure, through the lounge, the gate, the flight itself, and beyond. While Qatar Airways' Product Development and Design division is responsible for the design, development, and standards of all onboard product areas &mdash; including aircraft interiors, onboard equipment and amenities, inflight entertainment and connectivity, and food and beverage &mdash; the Customer Experience Design function takes a wider view. We champion the consistency, coherence, and quality of the entire passenger journey, ensuring that the world-class onboard experience PDD creates sits within a journey that feels equally considered, connected, and unmistakably Qatar Airways at every touchpoint.</p><p>
Join our PDD team and lead the function that sets the standard for how Qatar Airways serves its passengers onboard, and champions the coherence of the entire journey around it.</p><p><b>
About the Role</b></p><p>
As Manager, CX Strategy and Excellence, you will be the strategic and analytical core of the Customer Experience Design team, reporting directly to the Senior Manager, Customer Journey Design and Standards. You will develop and maintain the strategic frameworks, performance tools, and analytical outputs that enable the team to set rigorous inflight service standards and champion the coherence of the end-to-end passenger journey with confidence and credibility.</p><p>
This role is not a research and insight management role. The PDD Research and Strategy function owns the division's research, insight, and intelligence capability &mdash; and it is that function that commissions, manages, and produces the research and strategic intelligence that informs the work of this team. Your role is to work in close alignment with Research and Strategy, drawing on their outputs intelligently, translating them into CX-specific frameworks and recommendations, and feeding CX performance data and journey insight back into that function to enrich the division's shared intelligence base. You bring the CX lens to the intelligence &mdash; you do not replicate the intelligence function itself.</p><p>
This is a role for a structured, analytically strong thinker who can translate research and data into compelling standards frameworks, performance tools, and strategic recommendations &mdash; and who thrives in a collaborative environment where influence is achieved through the quality of thinking rather than the ownership of resources.</p><p><b>
As part of your role, your responsibilities will be inclusive of, but not limited to the following:</b></p><p><b>
CX Strategy and Framework Development</b></p><ul><li>
Develop and maintain the strategic frameworks that underpin Qatar Airways' inflight service standards and end-to-end journey alignment work, ensuring they are evidence-based, current, and fit for purpose</li><li>
Work in structured alignment with the Senior Manager, Research and Strategy to draw on the division's research and intelligence outputs, translating them into CX-specific strategic frameworks, service standards inputs, and journey alignment recommendations</li><li>
Feed CX performance data, mystery shopping outputs, and journey insight back into the Research and Strategy function, ensuring the division's shared intelligence base reflects the realities of the passenger experience across all touchpoints</li><li>
Support the Senior Manager in developing strategic papers, executive presentations, and cross-functional alignment materials that advance the CX agenda within PDD and across the broader organisation</li></ul><p><b>
Standards Excellence and Continuous Improvement</b></p><ul><li>
Support the Senior Manager in developing and maintaining Qatar Airways' inflight service standards documentation, ensuring standards are clear, current, operationally practical, and reflective of the onboard product that PDD designs and develops across the full journey</li><li>
Develop and maintain the CX performance framework, including KPIs, measurement methodologies, and reporting structures that give leadership a clear and consistent view of service quality across the operation</li><li>
Lead the continuous improvement process for inflight service standards, identifying gaps, developing improvement proposals, and tracking implementation through to measurable outcome</li><li>
Ensure standards documentation reflects current onboard product &mdash; working closely with aircraft interiors, IFEC, food and beverage, and amenities teams within PDD to maintain alignment between product standards and service standards</li></ul><p><b>
CX Performance and Insight Application</b></p><ul><li>
Apply research and intelligence outputs from the Research and Strategy function to develop CX-specific performance insights, identifying trends, patterns, and opportunities in the passenger experience data that inform standards development and journey alignment priorities</li><li>
Manage the analytical outputs of the mystery shopping programme, working with the data to produce clear, actionable performance reports that feed directly into service standards improvement and cross-functional alignment</li><li>
Monitor industry trends and best practice in customer experience, service design, and journey management &mdash; drawing on the Research and Strategy function's intelligence outputs as the primary source, and supplementing with CX-specific horizon scanning where relevant</li></ul><p><b>
Team and Stakeholder Coordination</b></p><ul><li>
Coordinate the CX team's workplan and delivery calendar, ensuring priorities are clear, deadlines are met, and the Senior Manager is well-supported in managing the function's overall agenda</li><li>
Build effective working relationships with the Research and Strategy function and other strategy and insight teams across PDD, ensuring the CX team operates as an informed, aligned, and non-duplicative contributor to the division's overall intelligence and strategy capability</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
Bachelor's Degree in Business, Hospitality, Service Design, or a related discipline. Minimum 7 years of experience in customer experience strategy, service standards development, or a closely related discipline, with a track record of delivering high-quality strategic outputs that have informed senior decision-making.</p><p><b>
Essential</b></p><ul><li>
Proven experience in CX strategy, service standards development, or customer experience excellence in a premium or complex multi-touchpoint environment</li><li>
Strong analytical skills with the ability to apply research and insight outputs to develop clear, evidence-based CX frameworks and recommendations &mdash; without owning the research function itself</li><li>
Experience developing and maintaining performance frameworks, KPIs, and service measurement methodologies</li><li>
Demonstrated ability to work in close alignment with research and insight functions, drawing intelligently on shared intelligence outputs rather than replicating them</li><li>
Excellent written communication skills with the ability to produce clear standards documentation, strategic frameworks, and executive-level presentations</li><li>
Strong project coordination and organisational skills, with the ability to manage multiple workstreams simultaneously and maintain rigour under pressure</li><li>
Candidates from premium hospitality, luxury travel, service design, or consumer experience backgrounds are strongly encouraged to apply</li></ul><p><b>
Preferred</b></p><ul><li>
Experience working within or alongside a service standards or product development function, with an understanding of how physical product and service delivery interact</li><li>
Familiarity with mystery shopping data analysis and service audit methodologies</li><li>
Exposure to journey mapping tools and customer experience design frameworks</li><li>
Experience contributing to or working alongside a centralised research and insight function in a complex, multi-disciplinary organisation</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
<p></p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=26000089</div></div></div></div></div></div></div></div><div></div>

Manager Customer Experience Strategy and Excellence | Product Development and Design

CliniSys

<div><p><b>Role Summary</b></p><p>
The Sr Manager, Customer Migration &amp; Transformation is accountable for designing, industrializing, and scaling the end-to-end services delivery model for customer conversions to CLS. This role goes beyond execution - it builds a repeatable, system-driven conversion engine, ensuring predictable delivery, strong margins, and optimized customer experience. The role owns the migration delivery strategy, operating model design, capacity strategy, and customer lifecycle orchestration, partnering closely with Sales, Support, Product, Contracts, and Marketing within the CLS Conversion Program.</p><p></p><p><b>
Clinisys' AI Philosophy</b></p><p>
Building an AI‑first organization is central to Clinisys&rsquo; purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues&mdash;regardless of role or function&mdash;to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency.</p><p></p><p><b>
Key Responsibilities &ndash; Industrialized Delivery Model &amp; Strategy</b></p><ul><li><p>
Own the services conversion model across differing migration plays, ensuring right-fit delivery approaches by complexity and scale.</p></li><li><p>
Design and scale a standardized, industrialized delivery system for conversions to CLS, transitioning from bespoke execution to a repeatable, factory-based model.</p></li><li><p>
Define and maintain migration paths, playbooks, service scopes, and reusable assets by customer segment.</p></li><li><p>
Stand up and evolve a conversion factory / pod-based delivery model, optimizing for speed, quality, and cost efficiency.</p></li><li><p>
Own end-to-end capacity planning and demand modeling for conversion services across regions and functions.</p></li><li><p>
Design a blended global delivery model (onshore, offshore, and third-party partners) to optimize cost, scalability, and expertise.</p></li><li><p>
Actively manage utilization, margin, and delivery efficiency, ensuring strong financial performance while maintaining customer outcomes.</p></li><li><p>
Operate as the Services leader within the CLS Conversion Program governance model, ensuring alignment to program priorities.</p></li><li><p>
Define and manage delivery through clear KPIs and metrics, including:</p><ul><li><p>
Predictable delivery timelines</p></li><li><p>
Margin improvement</p></li><li><p>
Reduction in hyper care intensity</p></li><li><p>
Increased reuse of tools and playbooks</p></li></ul></li></ul><p></p><p><b><i>
Skills Needed to be Successful:</i></b></p><p><b>
Delivery Leadership &amp; Operating Model Expertise</b></p><ul><li><p>
Systems thinking mindset with the ability to design scalable, repeatable service delivery models.</p></li><li><p>
Ability to translate delivery challenges into standardized processes, tooling, and automation solutions.</p></li><li><p>
Strong financial and operational acumen, including capacity modeling, margin management, and utilization optimization.</p></li><li><p>
Experience balancing customer experience, delivery speed, and cost efficiency in decision-making.</p></li></ul><p><b>
Cross-Functional Influence &amp; Execution</b></p><ul><li><p>
Ability to influence stakeholders and drive execution without direct authority across global teams.</p></li><li><p>
Strong executive communication and cross-functional leadership skills.</p></li><li><p>
Proven ability to enable, train, and drive adoption of standardized tools, templates, and processes.</p></li></ul><p><b>
Continuous Improvement &amp; Performance Optimization</b></p><ul><li><p>
Focus on reducing variability, cycle time, and manual effort through standardization and process discipline.</p></li><li><p>
Data-driven mindset with experience using KPIs and metrics to drive performance and continuous improvement.</p></li></ul><p><b>
AI &amp; Automation Enablement</b></p><ul><li><p>
Practical experience leveraging AI and automation to improve service delivery efficiency, including reducing manual effort and accelerating migration timelines.</p></li><li><p>
Ability to identify, evaluate, and implement AI-driven solutions (e.g., workflow automation, intelligent data mapping, predictive capacity planning).</p></li><li><p>
Experience embedding AI into delivery processes to improve consistency, quality, and cost-to-serve.</p></li><li><p>
Strong understanding of how to operationalize AI at scale (governance, adoption, and measurable ROI).</p></li></ul><p><b>
Required Experience &amp; Skills</b></p><ul><li><p>
7 years of experience in professional services, implementation, or delivery leadership.</p></li><li><p>
Bachelor's Degree in Healthcare, Information Technology or a related degree or equivalent relevant work experience.</p></li><li><p>
Demonstrated success scaling enterprise services delivery models in software or healthcare environments.</p></li><li><p>
Proven experience leading global, offshore, and blended delivery organizations.</p></li><li><p>
Strong cross-functional leadership and executive communication capabilities.</p></li><li><p>
Experience building industrialized operating models, automation-driven delivery, and capacity frameworks.</p></li><li><p>
Customer-centric, commercially aware, and execution-focused leadership mindset.</p></li></ul><p><b>
Onboarding:</b></p><p>
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Carmel, IN). This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.</p><p><b>
Benefits:</b></p><p>
Our benefits for Full Time employees are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.</p><p>
The starting pay range for a candidate selected for this position who is generally within the range of $125,000 - $160,000 for annual base salary. The successful candidate&rsquo;s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.</p><p><b>
Physical Requirements:</b></p><ul><li><p>
Work is performed in a normal office or setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer.</p></li><li><p>
Up to 50% travel may be required</p></li><li><p>
Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours</p></li><li><p>
Exposure to hazardous materials or various weather conditions</p></li><li><p>
Travel to client sites that can pose risk associated with healthcare organization</p></li><li><p>
May be required to follow customer location health and safety requirements</p></li></ul><p><b>
Clinisys&rsquo; Commitment to Equal Opportunity:</b></p><p>
Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.</p><p><b>
General Guidance:</b></p><p>
This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing scope of accountability.</p><p></p><p>
#LI-TJB</p><p>
#LI-Remote</p></div>

Senior Manager, Customer Migration & Transformation

<p></p><div><div><div><div><div><div>Location: Doha
</div></div></div></div><div><div><div><div>Other locations: Primary Location Only
</div></div></div></div><div><div><div><div><div>Salary: Competitive
</div></div></div></div></div><div><div><div><div>Date: Jun 10, 2026
</div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job description</b></h2>
</div></div></div><div><div><div><div>Requisition ID: 1716324
</div></div></div></div><div><div><div><div><p>At EY, we're all in shape to your future with confidence.</p><p><br>
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.</p><p><br>
Join EY and help to build a better working world</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p><div><br>
<ul><li>Develop and implement customer strategy and transformation roadmaps aligned with business objectives</li><li>Design and implement customer operating models across contact centers, digital channels, and KAM</li><li>Drive customer journey mapping and pain-point resolution to improve service delivery</li><li>Collaborate across business and technology to ensure integrated, customer-centric operations</li><li>Track and improve customer KPIs (satisfaction, cost-to-serve, digital adoption)</li><li>Build capabilities in customer segmentation, analytics, and customer intelligence</li><li>Deliver customer-facing sustainability initiatives (energy efficiency, demand-side management, green tariffs)</li><li>Apply AMI-enabled customer use cases (consumption insights, usage alerts, demand response, billing transparency)</li><li>Lead and drive business development and client engagement activities</li></ul></div><p><br>
To do this role effectively, we are looking for people with knowledge and experience in the following areas:</p><div><br>
<ul><li>A minimum of 10 years of experience in customer roles, preferably in the power &amp; utilities sector</li><li>Experience Implementing customer initiatives</li><li>Previous experience in a consulting role within a Big 4 firm</li></ul>
you'll also have to:<br>
<ul><li>Demonstrate strong leadership and team management skills.</li><li>Exhibit excellent communication and interpersonal abilities to engage with stakeholders at all levels.</li><li>Show a commitment to continuous learning and professional development in asset management practices.</li></ul></div><p><br>
<b>
 Language Requirements</b></p><div><br>
<ul><li>Strong proficiency in English</li><li>Arabic is a plus</li></ul></div><p><br>
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.<br>
Are you ready to shape your future with confidence? Apply today.<br>
To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.<br>
EY | Building a better working world<br>
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.<br>
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.<br>
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></div></div></div></div></div></div><p></p>

Customer Transformation Manager (Power & Utilities) - Doha - 6 Months contract

Unilever

<div><p><b>JOB PURPOSE</b></p><p>
This role exists to champion sustainable growth, ensure operational excellence that enables our brands to thrive You&rsquo;ll be part of a team that believes in doing work that matters &mdash; for people and the planet.</p><p>
Because here, we don&rsquo;t just hire for jobs. We invite you to be part of something bigger.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><div><b>
Job Scope:</b><br>
Focused on representing the voice of Customer Business Development (CBD) across the organization, provide key integration touchpoints around commercial planning and governance and driving the category and channel strategy and associated pricing and promo strategies and building brands&rsquo;<br>
equity. You will lead the development and deployment of a channel strategy for New Brands and drive profitable growth.<br>
<br>
<b>Roles &amp; Responsibilities:</b><br>
<ul><li>Sales and Operational Plan &ndash; lead consolidated Customer Development (CD) input and own &lsquo;output&rsquo;, drive CD business performance.</li><li>Drive business performance including gap closure activities and optimization.</li><li>Provide a detail analysis on actual sales vs forecast result and propose the rolling channel or chain action plans to the management.</li><li>Lead the National Category Building Plan and trade review promotion evaluation with respective customer.</li><li>Work jointly with brand managers to assess category opportunities and analyze competitor and channel behavior for annual plan, forecast and identify areas of opportunity.</li></ul></div><ul><li>Plan, execute and evaluate options jointly with Key Accounts for tailor made promotion to enhance retailers' commitment and integrating promotion plans with marketing plans.</li><li>Manage Channel and Shopper Insights</li><li>Track and maintain channel investments and P&amp;L as well as ensuring investments (noncontractual) remain within plan.</li><li>Responsible to drive Unilever's Category Net Revenue realization through defining holistic Net Revenue Strategies and then seeing them through to execution into the Marketing functions and wider commercial business.</li><li>Improve capability for Net Revenue Maximization, including the acquisition and processing of appropriate data, performance monitoring and reviewing, with constant improvement.</li></ul><p></p><p><b>
REQUIRED QUALIFICATIONS</b></p><ul><li>
 Bachelor&rsquo;s degree in business.</li><li>
3 or 4+ Years of Experience in key account management experience or trade marketing experience within FMCG industry or Retail Industry.</li><li>
 Excellent communication and analytical skills.</li><li>
 Strong bias for action with a growth mindset.</li><li>
 Strong influencing &amp; selling skills.</li><li>
 Ability to contribute, influence and work effectively in a cross-functional matrix organization.</li><li>
Self-starter, independent thinker, action oriented, and passionate.</li></ul><p>
Full proficiency of English and Arabic language.</p><p></p><p><b>
PREFERRED QUALIFICATIONS:</b></p><ul><li>
FMCG experience.</li><li>
Managing Personal care category.</li><li>
Worked in multinational company.</li></ul><p></p><p>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</p></div>

Customer Strategy and Planning Assistant Manager - Skin Cleansing

Salt

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Customer Transformation Manager

Steer

<div>
 Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
 <br/>
 <br/>
 Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer&mdash;building the strategic playbooks and defining how we support complex accounts at scale.
 <br/>
 <br/>
 <strong>
  You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   An Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.
  </li>
  <li>
   Comfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.
  </li>
  <li>
   A Structure Builder: You are energized by the "grey area" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.
  </li>
  <li>
   Commercially Minded &amp; Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.
  </li>
  <li>
   Build the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.
  </li>
  <li>
   Champion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.
  </li>
  <li>
   Mitigate Risk &amp; Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).
  </li>
  <li>
   Streamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Have
  <br/>
  <br/>
 </strong>
 <strong>
  Must Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).
  </li>
  <li>
   Commercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.
  </li>
  <li>
   Executive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.
  </li>
  <li>
   Lifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Industry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.
  </li>
  <li>
   CS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.
  </li>
  <li>
   Playbook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Interview Process
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Initial Screen &ndash; 30 min with Lead Recruiter
  </li>
  <li>
   Hiring Manager Interview &ndash; 45 min with Head of Success
  </li>
  <li>
   Peer Interview &ndash; 30 min with Sr. CSM
  </li>
  <li>
   Case Study Presentation &ndash; 60 min Assignment
  </li>
  <li>
   Problem Solving Exercise &ndash; 60 min with Head of People
  </li>
  <li>
   Reference Checks
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   100% remote work environment
  </li>
  <li>
   Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
  </li>
  <li>
   Equity package
  </li>
  <li>
   Flexible PTO with a 15-day minimum
  </li>
  <li>
   Generous Parental Leave
  </li>
  <li>
   FSA and HSA options
  </li>
  <li>
   401(k)
  </li>
  <li>
   Growth &amp; Wellness Stipend
  </li>
  <li>
   WFH Equipment
  </li>
  <li>
   Chance to work with the latest technology
  </li>
  <li>
   A collaborative, high-ownership culture with clear opportunities for career growth
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Steer?
  <br/>
  <br/>
 </strong>
 At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.
 <br/>
 <br/>
 Here, you&rsquo;ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
 <br/>
 <br/>
 Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
 <br/>
 <br/>
 We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
 <br/>
 <br/>
 Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.
</div>


Strategic Customer Success Manager

Premier Group

<div>
 <p>
  Premier Group is seeking a Group Marketing Manager to lead the development and execution of a unified marketing, branding, and communications strategy across all Group companies. The role ensures strong brand positioning, market competitiveness, customer engagement, and marketing ROI across all business units. It also oversees digital marketing and market intelligence at the Group level.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Strategic Leadership
  </strong>
 </p>
 <ul>
  <li>
   Develop a Group-wide brand and marketing strategy that strengthens market presence.
  </li>
  <li>
   Establish unified brand guidelines for all companies under the Group.
  </li>
  <li>
   Ensure marketing alignment with corporate strategy and revenue growth.
  </li>
 </ul>
 <p>
  <strong>
   Marketing Operations &amp; Execution
  </strong>
 </p>
 <ul>
  <li>
   Oversee development of annual marketing plans and campaigns across subsidiaries.
  </li>
  <li>
   Lead digital marketing transformation (SEO, SEM, social media, website, CRM).
  </li>
  <li>
   Ensure consistent customer experience and brand messaging across all platforms.
  </li>
 </ul>
 <p>
  <strong>
   Market Research &amp; Insights
  </strong>
 </p>
 <ul>
  <li>
   Lead market intelligence initiatives to assess competition, market trends, and customer behavior.
  </li>
  <li>
   Provide insights to business units for strategic planning and product positioning.
  </li>
 </ul>
 <p>
  <strong>
   Corporate Communication
  </strong>
 </p>
 <ul>
  <li>
   Manage Group corporate identity and public relations.
  </li>
  <li>
   Support crisis communication and CEO communications as needed.
  </li>
 </ul>
 <p>
  <strong>
   Team Leadership
  </strong>
 </p>
 <ul>
  <li>
   Provide functional leadership to marketing teams in subsidiaries.
  </li>
  <li>
   Build Group-level marketing capabilities and introduce advanced marketing tools.
  </li>
  <li>
   Drive innovation in branding, content creation, and customer engagement.
  </li>
 </ul>
 <p>
  <strong>
   Budget &amp; Agency Management
  </strong>
 </p>
 <ul>
  <li>
   Manage Group marketing budgets and ensure ROI for all marketing spend.
  </li>
  <li>
   Manage relationships with advertising agencies, media houses, and creative partners
   <strong>
    .
   </strong>
  </li>
 </ul>
 <p>
  Any other-role related duty assigned by the line manager.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Education
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business Administration, or related field is a must.
  </li>
  <li>
   Master&rsquo;s degree (MBA or Marketing Management) preferred
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Experience
   </u>
  </strong>
 </p>
 <ul>
  <li>
   15+ years of marketing experience, with at least 5 years in Managerial Role
  </li>
  <li>
   Proven experience overseeing multi-company or multi-country IT operations
  </li>
  <li>
   Strong experience in digital marketing and brand strategy
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Brand management
  </li>
  <li>
   Digital marketing &amp; analytics
  </li>
  <li>
   Corporate communication
  </li>
  <li>
   Creative campaign development
  </li>
  <li>
   Stakeholder management
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Competency Profile
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Strategic &amp; creative thinking
  </li>
  <li>
   Strong leadership &amp; influencing skills
  </li>
  <li>
   Data-driven decision making
  </li>
  <li>
   Excellent communication &amp; presentation skills
  </li>
  <li>
   Customer-centric mindset
  </li>
 </ul>
</div>


Group Marketing Manager

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