customer strategy manager

JTI - Japan Tobacco International

<div><div>At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. 
To make a difference with us, all you need to do is bring your human best. 
What will your story be? Apply now!
Learn more: jti.com 
<h2 class="jobSectionHeader">Consumer Experience Strategy Manager 
</h2>The Consumer Experience Strategy Manager will be in charge of crafting and delivering the consumer journey for RRP brands, ensuring seamless omnichannel engagement and impactful brand activations. This role focuses on achieving consumer acquisition, retention, and dedication through innovative strategies that align with business priorities and market dynamics. 
<h2 class="jobSectionHeader">Position: 
</h2>As the Consumer Experience Strategy Manager, you will:
<ul><li>Develop quality input for consumer activation initiatives, optimizing Route-To-Consumer and omnichannel engagement based on consumer needs and competitive landscape
</li><li>Develop end-to-end omnichannel consumer journey and engagement plans tailored to different consumer segments
</li><li>Lead the creation and execution of marketing campaigns across channels to raise brand awareness, engage and acquire consumers, and support the full consumer funnel
</li><li>Collaborate on and implement brand activation plans in partnership with Sales, Consumer Activations, and Digital teams
</li><li>Identify commercial priorities, optimize investments and resources, ensuring alignment with local regulations, brand strategy, and consumer insights
</li><li>Align and integrate the implementation of consumer experience strategies across activations and digital teams, proposing actions and initiatives for continuous improvement
</li><li>Supervise agency tasks and supplier partnerships to secure timely delivery and alignment with customers
</li><li>Assist the RRP Lead in upholding a uniform brand story and ensuring excellence in execution across all platforms
</li><li>Perform routine business assessments based on critical metrics, offering insights and suggestions to the RRP Lead and various collaborators
</li>Monitor and control brand and activation budgets, ensuring efficient return on investment throughout the consumer experience funnel 
<li>
</li></ul><h2 class="jobSectionHeader">Requirements: 
</h2><ul><li>Proven experience in strategic 360&deg;-always-on marketing management and strategy development, preferably in FMCG, Automotive, or Real Estate (premium/niche brands)
</li><li>Highly analytical with strong data interpretation and commercial competence to drive clear business decisions
</li><li>Strategic and critical thinking with structured problem-solving and change management skills
</li><li>Transparent, inclusive, and collaborative approach to getting results across teams
</li><li>Excellent project management skills to coordinate multiple initiatives in a fast-paced, dynamic environment
</li><li>Experience in budget management and optimizing resources effectively
</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or related fields
</li><li>3&ndash;5 years of experience in brand marketing and consumer acquisition for premium or niche brands
</li><li>Proficiency in branding tools, marketing platforms, analytical software, and Microsoft tools
</li>Outstanding leadership, communication, and project management abilities 
<li>
</li></ul><h2 class="jobSectionHeader">What to expect: 
</h2>Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor. 
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps: 
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type. 
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</div></div>

CONSUMER EXPERIENCE STRATEGY MANAGER

Deloitte

<div></div><div><div><div><div><div>Job requisition ID :: 89071
</div></div></div></div><div><div><div><div>Date: Oct 15, 2025
</div></div></div></div><div><div><div><div>Location: Mumbai
</div></div></div></div><div><div><div><div>Designation: Consultant
</div></div></div></div><div><div><div><div>Entity: Deloitte Touche Tohmatsu India LLP
</div></div></div></div><div><div><div><div>Your potential, unleashed.

India&rsquo;s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. 


At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. 


The Team 

Deloitte&rsquo;s Technology &amp; Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. 


Job Description:

Key Responsibilities
<ul>
<li>Support client engagements across automotive sales transformation, channel strategy, dealer network optimization, customer experience, pricing, profitability improvement.</li>
<li>Conduct market assessments, competitive benchmarking, business process re-engineering and customer insights research to drive data-backed recommendations.</li>
<li>Contribute to the development of growth and market-entry strategies, digital retailing, and aftersales service excellence programs.</li>
<li>Drive analyses on EV adoption, connected vehicle services, mobility-as-a-service, and sustainability initiatives.</li>
<li>Collaborate with client stakeholders to design operating models, sales processes, and performance management frameworks.</li>
<li>Support project management: track deliverables, manage risks, and ensure high-quality outputs.</li>
<li>Develop thought leadership and contribute to practice-building initiatives in the automotive and mobility space.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>MBA/PGDM from a premier institute or equivalent qualification.</li>
<li>2-5 years of experience in management consulting, automotive sales &amp; distribution, or strategy roles.</li>
<li>Strong understanding of automotive industry trends, dealer and retail operations, EV/mobility ecosystem, and digital transformation.</li>
<li>Proven analytical, problem-solving, and stakeholder management skills.</li>
<li>Excellent communication, presentation, and interpersonal skills.</li>
</ul><h1 class="jobSectionHeader">What we look for:
</h1><ul><li> Passion for the automotive sector and mobility trends.</li></ul>
<ul><li> Ability to navigate ambiguity, think strategically, and deliver actionable insights.</li></ul>
<ul><li> Collaborative mindset and willingness to work across diverse teams and geographies.</li></ul>
<h1 class="jobSectionHeader">Keywords for profile search
</h1><ul><li> Automotive sales transformation</li></ul>
<ul><li> Strategy consulting</li></ul>
<ul><li> Dealer network optimization</li></ul>
<ul><li> Go-to-market strategy</li></ul>
<ul><li> Customer experience (CX) in auto</li></ul>
<ul><li> Electric vehicles (EV) &amp; mobility ecosystem</li></ul>
<ul><li> Digital retailing &amp; phygital experience</li></ul>
<ul><li> Aftersales excellence</li></ul>
<ul><li> Pricing &amp; profitability strategy</li></ul>
<ul><li> Market-entry and growth strategy</li></ul>
<ul><li> Connected vehicles &amp; sustainability</li></ul>
<ul><li> Automotive distribution &amp; channel strategy</li></ul> 


How you&rsquo;ll grow 


Connect for impact 


Our exceptional team of professionals across the globe are solving some of the world&rsquo;s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. 


Empower to lead 


You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. 


Inclusion for all 


At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. 


Drive your career 


At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. 


Everyone&rsquo;s welcome&hellip; entrust your happiness to us 


Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here&rsquo;s a glimpse of things that are in store for you. 


Interview tips 


We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.</div></div></div></div></div>

T&T - Customer - CS&D - Consultant | Sales & Strategy | Mumbai

Qiddiya Investment Company

<div>Join Qiddiya Investment Company as the Manager - IT Strategy &amp; Planning, where you will play a crucial role in shaping and implementing the IT strategy that supports our ambitious vision for entertainment, culture, and sports in Saudi Arabia. You will be responsible for aligning IT goals with business objectives while driving innovation and efficiency across our technology landscape.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Develop and implement IT strategies and plans that align with the overall corporate strategy and business objectives.</li>
<li>Conduct thorough market research and analysis to identify trends and opportunities within the IT space that could benefit the organization.</li>
<li>Work collaboratively with cross-functional teams to ensure the alignment of IT initiatives with the needs of the business.</li>
<li>Establish and maintain performance metrics to measure effectiveness and efficiency of IT operations and strategic projects.</li>
<li>Prepare and present reports to senior leadership on the progress of IT strategy initiatives, outcomes, and potential adjustments.</li>
<li>Lead the budgeting and resource allocation processes to ensure strategic IT objectives are met.</li>
<li>Facilitate strategy workshops and stakeholder engagement sessions to foster alignment and collaboration.</li>
<li>Monitor technological advancements and industry best practices to continuously evolve the IT strategy.</li>
</ul>Requirements<ul>
<li>
Bachelor's degree in Information Technology, or a related field.</li>
<li>5+ years of experience in IT strategy, planning, with a strong understanding of business processes.</li>
<li>Proven track record in strategic planning and project management.</li>
<li>Strong analytical and problem-solving skills, with the ability to translate complex information into actionable strategies.</li>
<li>Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.</li>
<li>Deep understanding of IT governance frameworks and performance metrics.</li>
<li>Desirable: certifications in IT management, project management, or related fields.</li>
</ul>
Benefits
Offering a comprehensive compensation and benefits package.</div>

Manager - IT Strategy & Planning

Dubai Holding

<div>
 
 Established in 2004, Dubai Holding is a global investment company with investments in more than 34 countries and a combined workforce of nearly 45,000 individuals. In line with the vision of Dubai&rsquo;s leadership and economic diversification strategy, Dubai Holding companies have nurtured sectors, irrevocably transforming Dubai&rsquo;s socio-economic landscape and positioning Dubai as a diversified, globally integrated economy.
 
 
 
 
 
 Dubai Holding is committed to the diversification of Dubai&rsquo;s non-oil economy. Our portfolio, valued at over AED 280+ billion, spans 10 sectors, including real estate, hospitality, leisure &amp; entertainment, ICT, design, education, media, retail, manufacturing &amp; logistics, and science.
 
 
 For the Good of Tomorrow
 
 
 
 
 
 Dubai Holding is looking to hire a
 
 Senior Manager &ndash; Strategy &amp; Execution (B2C)
 
 reporting to the Associate Director &ndash; Strategy &amp; Execution
 
 .
 
 The role holder will be responsible for supporting the design and delivery of interconnected consumer experiences that meet brand-specific needs while enabling cross-vertical synergies across hospitality, entertainment, real estate, and community management. The role translates strategic direction into actionable plans by coordinating requirements, preparing business cases, and managing assigned workstreams within the end-to-end project lifecycle. The role holder will ensure timely execution of initiatives including opportunity validation, implementation support, and performance tracking while fostering alignment between strategy, technology, and vertical priorities.
 
 
 
 
 
 If you are ready to embark on a dynamic journey where your talents are valued, and your contributions make a real impact, we would like to hear from you.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Enterprise Product &amp; Consumer Experience
 
 
 <ul>
 <li>
 Support the definition and rollout of the product and AI vision by coordinating requirements across business verticals such as hospitality, entertainment, real estate, and community management.
 </li>
 <li>
 Assist in the design and implementation of initiatives aimed at cross-brand engagement, retention, and lifetime value, with a focus on execution of personalization, loyalty, and upsell activities.
 </li>
 <li>
 Conduct research, prepare business cases, and validate use cases by gathering data, benchmarking competitors, and preparing presentations for leadership decision-making.
 </li>
 <li>
 Stay abreast of industry best practices and prepare recommendations to enable benchmarking.
 </li>
 </ul>
 
 
 
 
 
 Cross-Brand Collaboration &amp; Stakeholder Alignment
 
 
 <ul>
 <li>
 Coordinate with business units to align project deliverables with group-wide ambitions, ensuring stakeholder requirements are captured and addressed
 </li>
 <li>
 Provide operational support for steering committees, workshops, and planning sessions, including logistics, data preparation, and documentation of outcomes
 </li>
 <li>
 Apply project management tools and change management methodologies to support smooth implementation and business adoption
 </li>
 <li>
 Prepare reports and communication materials to highlight the progress and impact of group-wide product and data initiatives
 </li>
 </ul>
 
 
 
 
 
 AI &amp; Data Innovation Leadership
 
 
 <ul>
 <li>
 Manage assigned elements of AI- and data-powered products (e.g., loyalty programs, predictive guest experience engines, content recommendation tools etc.,) by gathering requirements, documenting features, and supporting testing
 </li>
 <li>
 Coordinate with technical teams and vendors to ensure integration activities, data flows, and platform configurations are delivered accurately and on time
 </li>
 <li>
 Monitor compliance, quality, and usability standards, escalating risks or issues to senior leadership when required
 </li>
 </ul>
 
 
 
 
 
 Program Management
 
 
 <ul>
 <li>
 Support roadmap execution by tracking milestones, preparing KPI dashboards, and reporting adoption and performance metrics.
 </li>
 <li>
 Run A/B testing, collect analytics, and prepare insights to guide enhancements and investment decisions
 </li>
 <li>
 Identify underperforming features or processes through data review and propose improvement opportunities for leadership consideration.
 </li>
 <li>
 Document lessons learned and facilitate knowledge sharing across brands and teams.
 </li>
 </ul>
 
 
 
 
 
 Who we are looking for:
 
 
 <ul>
 <li>
 6-8 years of professional experience in product management, innovation, or technology strategy roles, with proven delivery of cross-vertical initiatives in sectors such as hospitality, entertainment, real estate, or community management.
 </li>
 <li>
 Hands-on experience contributing to the development and rollout of AI/ML-powered products and services, ideally in customer-facing environments
 </li>
 <li>
 Exposure to integrating AI-driven consumer products with enterprise platforms (e.g., Salesforce, ServiceNow, Acquia, Webflow, Tabby, Magnati, ticketing systems, and call centre solutions).
 </li>
 <li>
 Working knowledge of enterprise platforms such as Oracle Fusion, Salesforce, Accesso Ticketing and Palantir Foundry.
 </li>
 </ul>
 
 
 
 
 
 Education / Professional Certifications:
 
 
 
 Minimum:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, computer science, engineering, data science, or related fields with a strong foundation in technology-enabled product strategy
 </li>
 </ul>
 
 Preferred:
 
 <ul>
 <li>
 Master&rsquo;s degree (MBA, MSc in Real Estate, Strategy, or Data Analytics) from a recognised institution.
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies:
 
 
 <ul>
 <li>
 Skilled in working within cross-functional teams and matrixed environments, collaborating with senior leaders, technical specialists, and external vendors to deliver project objectives on time and within budget.
 </li>
 <li>
 Exposure of working in product lifecycle management including business case preparation, testing, rollout, and performance monitoring, with an emphasis on execution and continuous improvement.
 </li>
 <li>
 Ability to translate business use cases into data/features, coordinate data readiness with engineering, validate model outputs, monitor performance and drift, document guardrails and explainability in plain language.
 </li>
 </ul>
 
 
 
 
 
 Behavioural Competencies:
 
 
 <ul>
 <li>
 Taking and Sustaining - Level 3
 </li>
 <li>
 Strategic Thinking - Level 3
 </li>
 <li>
 Delivering Excellence - Level 3
 </li>
 <li>
 Positive leadership &ndash; Level 3
 </li>
 </ul>
 
 
 
 
 As much as we would be delighted to entertain all applicants, due to the high volumes of applications, only successful applicants will be contacted within 14 business days.
 
 
 
 
 
 
 This job description is not all inclusive. Dubai Holding reserves the right to amend this job description at any time. Dubai Holding is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
 
 
</div>

Senior Manager – Strategy & Execution (B2C)

Unilever

<div>ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE:
The B&amp;W Category Operations organization is made up of dedicated teams focused on best-in-class execution across all portfolio brands in close partnership with the cross-functional teams.
B&amp;W Category Operations Lead will lead the delivery of the B&amp;W strategy and growth agenda through the direct management of customer &amp; category development teams, as well as category operations, and value creation.
The B&amp;W Associate Category Operations Manager will partner with Category Operations managers to drive performance against top key customers including top strategic Hair Care and Skin Care customers, and work directly with Field Sales, Marketing Demand Generation teams, and Supply Chain. This role will assist with building and implementing brand plans and strategies with our customers that deliver on growth objectives established for our haircare portfolio. The brand plans and strategies will optimize the return on brand activation and customer investment inclusive of consumer promotion, trade promotion, and customer specific marketing. This role is responsible for managing cross channel opportunities and conflict for assigned brands as well as analyzing competition in the marketplace.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE<ul><li>
Lead reporting across B&amp;W portfolio with a focus on market share and progress against growth objectives, including NSV and USG.</li><li>
Lead adhoc reporting for initiatives such as Price Tracking, POS Innovation SKU performance</li><li>
Performance analysis to inform growth plans, pivots needed to deliver growth plans</li><li>
Assist in developing customer, channel (and geography) specific brand trade promotional strategies, budgets and targets</li><li>
Key strategic link between brand building/development and field sales on planning, strategy &amp; opportunity management</li><li>
Provide top customer input/insight into brand innovation planning and lead the customer presentation development process</li><li>
Develop, lead and/or support brand projects as necessary to reach revenue targets and trade investment budgets</li><li>
Evaluate customer specific packs and programs requested by field sales and drive agreement/resolution through the Brand Team.</li><li>
Partner with Category Operations Managers to drive business performance across portfolio</li></ul>
WHAT YOU WILL NEED TO SUCCEED
Experiences &amp; Qualifications<ul><li>
Bachelor's degree required</li><li>
Minimum of 3+ years relevant experience</li><li>
Self-starter who brings a collaborative approach to the team, inspires others through their passion, expression and enthusiasm, and embraces agile ways of working to grow their business.</li><li>
Must be able to prioritize and balance several projects and priorities concurrently</li><li>
Excellent communication and relationship building skills, strong attention to detail, clear understanding of customer/sector volume, ability to coordinate across various functions required</li><li>
Proficiency with IRI (Syndicated Research data), MS Office (Word, Excel, PowerPoint, and Outlook) required</li><li>
Proficiency or demonstrate ability to learn Evergreen and SSAS</li></ul>
Leadership<ul><li>
You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul>
What We Can Offer You
Unilever at a Glance | Working at Unilever | Powering our Purpose | Planet &amp; Society | Unilever&rsquo;s Brands | Unilever on LinkedIn | Strategy | Unilever | Diversity, Equity &amp; Inclusion | Careers at Unilever | Benefits, Learning, &amp; Wellbeing | Latest News About Unilever #WC123
Pay: The pay range for this position is $86,080 to $129,120. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
-
At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. 
 
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. 
 
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.</div>

Customer Strategy & Planning(CS&P) Hair Associate Manager

Whatfix

<div>Please note: This opportunity is exclusively onsite. 
Location: Bengaluru only 

Who are we?

Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP). Whatfix empower organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category. Their product suite offers three powerful tools: Digital adoption to help users right within any software, no-code Product Analytics to uncover and resolve adoption gaps, and Mirror for application simulation, driving safe, hands-on learning in software replicas.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix&rsquo;s leadership is consistently recognized across top industry analysts and business rankings:
<ul>
<li>Only DAP to be recognized as a &ldquo;Leader&rdquo; across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
</li>
<li>With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the &ldquo;Top 50 Indian Software Companies&rdquo; as per G2 Best Software Awards.
</li>
<li> Named a Gartner Customers&rsquo; Choice for DAP for the second year in a row (2024 and 2025)&mdash;the only vendor in the market to earn this distinction consecutively.
</li>
<li>We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
</li>
<li>Stevie Award winner in the category (Bronze): Customer Service Department of the Year &ndash; Computer Software - 100 or More Employees.
</li>
<li>Won the 2025 AI
</li>
<li>Breakthrough Award in the Overall AI-based Analytics Solution of the Year category
</li>
<li>Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
</li>
<li>RemoteTech Breakthrough Awards winner for &ldquo;Software Asset Management Solution of the Year&rdquo;</li></ul> 

These recognitions are matched by business performance:
<ul>
<li>Highest-Ranking DAP on 2023 Deloitte Technology Fast 500&trade; North America for Fourth Consecutive Year
</li>
<li>Listed on the Financial Times &amp; Statista's High-Growth Companies Asia-Pacific 2025 list.
</li>
<li>Won the Silver for Stevie's Employer of the Year 2023 &ndash; Computer Software category and also recognized as Great Place to Work 2022-2023
</li>
<li>Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal</li></ul> 

Are you ready for the next phase of your growth?

About Whatfix: Whatfix boasts a high Net Promoter Score (NPS) and leads the industry in customer satisfaction (CSAT) with superior scores on review sites like G2. We are dedicated to amplifying our customers&rsquo; successes and are actively seeking a Customer Marketing Manager to drive customer advocacy activation and engagement, sharing their Whatfix stories.

Position Overview: Are you passionate about technology, thrive in a fast-paced environment, and eager to contribute to impactful customer marketing programs? If so, this role might be the perfect fit for you.

As a Customer Marketing Manager, you will be a pivotal part of our customer marketing efforts, collaborating closely with customers, global customer success &amp; services, sales, sales enablement, and marketing teams.

Key Responsibilities:

Content Creation and Management
<ul>
<li>Develop compelling customer success stories through case studies, videos, and social media content
</li>
<li>Manage and optimize customer content in Sales Enablement system, including:
</li>
<li><ul><li>Regular analysis of content performance metrics
</li>
<li>Strategic updates to high-value assets
</li>
<li>Content retirement based on relevance and performance
</li>
</ul></li><li>Ensure consistent brand compliance across all customer-facing materials
</li>
</ul>Customer Advocacy Programs
<ul>
<li>Lead the Tier 1 Customer Advocacy Program:
</li>
<li><ul><li>Identify and nurture relationships with strategic customers
</li>
<li>Create thought leadership opportunities for key advocates
</li>
<li>Develop platforms for customer success storytelling
</li>
</ul></li><li>Manage the Industry Awards Program for customer recognition
</li>
<li>Lead the Customer Alumni Advocacy Program to maintain relationships with former customers in new positions
</li>
</ul>Metrics and Reporting:
<ul>
<li>Track and report on program effectiveness through:
</li>
<li><ul><li>Content engagement and utilization metrics
</li>
<li>Tier 1 customer advocacy participation rates
</li>
<li>Award submission success rates
</li>
<li>Retention and revenue influence of customer marketing programs</li> 
</ul></li>
</ul> 
What We Offer:
<ul>
<li>Opportunity to work in a dynamic, fast-paced environment.
</li>
<li>Collaboration with talented teams across various functions.
</li>
<li>The chance to make a significant impact on Whatfix&rsquo;s growth and customer success.</li></ul> 

Qualifications/Requirements:
<ul>
<li>Master&rsquo;s degree from an accredited university
</li>
<li>5-7 years experience in marketing. Experience in customer marketing, customer advocacy, and/or technology marketing a plus.
</li>
<li>Excellence in spoken and written English.
</li>
<li>Ability to thrive in a fast-paced, collaborative environment.
</li>
<li>Ability to influence and drive objectives across global, regional, and functional teams to achieve outcomes.
</li>
</ul><ul><li>Adept at creatively engaging and motivating customers with out-of-the-box thinking and innovative programs.
</li>
<li>Data-driven and creative, you employ creativity to try new things and are constantly learning and refining based on data and reporting.</li> 
</ul>
 
Join us at Whatfix and be a part of our mission to drive customer success and satisfaction to new heights. 

Note:
<ul>
<li>We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
</li>
<li>We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
</li>
<li>At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation&mdash;ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
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<li>In any situation that requires additional flexibility, we&rsquo;re open to considering exceptions on a case-by-case basis to ensure you&rsquo;re supported in managing both work and life seamlessly.</li></ul></div>

Customer Marketing Manager (M-260925)

BlueTuskr

BlueTuskr is growing fast! We are yet again looking for a new Account Manager to join our team!WHO ARE WE?BlueTuskr is a rapidly growing full-service digital marketing agency for e-commerce sellers. We are a highly collaborative team committed to providing the best services for our clients to help them grow their businesses.WHO ARE YOU?We are currently seeking a highly communicative Account Strategist with experience in e-commerce marketing who is well-organized and looking for the next step in their career.We are looking for someone who is result-oriented and excited about e-commerce marketing, helping SMBs grow their business, and advancing in the professional landscape.The ideal candidate: - Has 5+ years of experience in an account management role - Has 5+ years of general marketing experience - Has a strong background in e-commerce marketing (3+ years) - Has experience using Amazon, Shopify, Klaviyo, HubSpot, WordPress, and other e-commerce-related platforms - Presents a thorough understanding of Google Analytics (GA4 preferred) - Is very experienced in overseeing full marketing teams and/or campaigns across multiple strategies - Has hands-on experience with paid advertising, email marketing, social media marketing, content marketing, SEO, and other digital marketing strategies - Has experience within the Asana Project Management platform or equivalent - Is capable of handling complex projects and campaigns - Has excellent communication skills - Can work efficiently with a team of diverse professionals - Has top-tier project management skills - Has excellent written and verbal communication skills - Has a firm understanding of agency and client relationships - Is incredibly organized and attentive to details - Has experience with marketplaces like Amazon and Walmart - Is accustomed to working in a fast-paced, collaborative environment - Has the ability to work independently, think creatively, problem-solve, manage multiple priorities, and deliver quality work in an efficient manner - Shows initiative and a willingness to learnWHAT YOUR JOB WILL BEThe Account Strategist's primary role will be to oversee and manage the marketing strategies of e-commerce sellers, all while maintaining strong communication between the clients and the internal team.More precisely, you will be: - Developing and overseeing marketing strategies and campaigns for e-commerce sellers - Ensuring the internal team has all of the information needed from our clients for strategy being implemented - Developing reports for all strategies &amp; services being executed for our clients - Creating and strategizing marketing campaigns for e-commerce sellers - Assisting with guidance on any of our marketing services including, but not limited to, paid advertising, email marketing, social media marketing, SEO, content marketing, etc. - Conducting regular client meetings and assessments, identifying areas for improvement, and implementing changes to optimize strategy performance - Helping us develop and grow our Account Management Department - Ensuring that all marketing strategy documentation including project plans, briefs, change requests, and status reports are accurately maintained and up-to-date - Working closely with internal teams, including department managers, contractors, etc. to ensure that strategies are being executed as discussed with the client.WHAT WE OFFER- Competitive base salary ($70 - $80K) + commissions (totalling an estimated $100 to $110K/yr) - Fully remote lifestyle - Unlimited PTO - Flexible work hours - Medical, dental, vision, and life insurance - 401k - Internet, mobile phone, and gym reimbursements - ...and possibly the most amazing team you've ever worked with!SO, if you are a highly motivated and skilled Account Strategist with experience in marketing and e-commerce, AND you&rsquo;d like to have the opportunity to join a growing marketing agency and be part of an invaluable team, we encourage you to apply now!Job Type: Full-timePay: $80,000.00 - $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What is the average ad budget you are accustomed to working with?</li><li>How many accounts are you used to handling at once?</li></ul>Work Location: Remote

Account Strategist

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