customer strategy manager

<div>Job Description
This role will be based in Riyadh
The Brand &amp; Customer Manager role represents a unique opportunity to make a meaningful impact for patients in Saudi Arabia. The role is responsible for leading and coordinating efforts across the Cardiometabolic portfolio, with main focus on the launch of our new PCSK9 inhibitor.
In this role, you will play a critical part within the Pharmaceutical Business Unit in Saudi Arabia, ensuring launch excellence and long-term brand success. You will maximize the value of the assigned brands by delivering on sales and market share objectives, enhancing customer experience, and maintaining a strong customer-centric approach.
You will lead and drive both the strategic and operational processes for the assigned brands, including launch preparation, lifecycle management, and long-term brand strategy, while coordinating cross-functional collaboration across the Cross Functional Team (CFT).
Key responsibilities:
1. Launch Excellence / Brand Strategy &amp; Planning<ul><li>
Drive launch excellence by developing and executing a comprehensive launch plan, including product positioning, pre-launch activities, patient journey mapping, and insights generation.</li><li>
Develop and implement robust brand plans in collaboration with the CFT, including positioning, segmentation, and messaging strategies.</li><li>
Lead brand planning and forecasting in coordination with relevant stakeholders (finance, sales team, etc..).</li><li>
Analyze market trends, competitive dynamics, and customer insights to inform strategic decisions and identify growth opportunities.</li><li>
Analyze market trends, competitor activity, and customer insights to inform strategic decisions. Identify opportunities to be unlocked and partner with the relevant stakeholders to drive results, such as the Market Access team.</li><li>
Identify and monitor competitors, market conditions, and industry changes that may impact sales in the assigned portfolio.</li><li>
Partner with Market Access and other stakeholders to unlock opportunities and support optimal patient access.</li><li>
Identify high-potential accounts and map key stakeholders and patient pathways within the healthcare ecosystem.</li></ul>
2. Promotional &amp; Campaign Management<ul><li>
Lead the development of integrated communication strategy (digital, print, in-person), including promotional materials and multi-channel campaigns, partnering with external agencies as needed.</li><li>
Coordinate with medical, regulatory, and legal departments for approval processes.</li><li>
Develop and support the implementation of effective brand launch and portfolio selling strategies.</li></ul>
3. Stakeholder Engagement<ul><li>
External Stakeholders Engagement: Develop strong relationships and partner with key opinion leaders (KOLs) and healthcare professionals (HCPs), to support brand awareness and education, through in-person interaction, events &amp; Congresses and activities.</li><li>
Internal Stakeholders Engagement: Partner closely with the CFT to align on strategic objectives, build a comprehensive plan and related activities/tasks (including support in planning, organizing, and coordinating activities) and monitor implementation.</li></ul><ul><li>
Support the CFT in staying up-to date on the latest product and therapeutic area information.</li><li>
Support the sales force through training, marketing tools, and clear brand communication.</li></ul>
4. Budget &amp; Operations<ul><li>
Manage brand budgets and ensure cost-effective use of resources.</li><li>
Maintain a complete database of all planned and implemented activities per brand to effectively track progress and keep stakeholders informed.</li><li>
Monitor sales data, CRM outputs, and marketing KPIs to assess effectiveness and inform future strategies.</li><li>
Complete and submit all assigned reports in an accurate manner and as per schedule date.</li></ul>
5. Personal Development<ul><li>
Continuously upgrade technical knowledge and skills to follow new marketing trends and methodologies relevant to the assigned portfolio and stays up-to date on the latest product and therapeutic area information for all allocated portfolio indications by attending internal scientific and product trainings, conferences and symposia, as well as by self-study;</li><li>
Writes his/her EDP with guidance and agreement of the Manager, who assesses it quarterly for progress.</li></ul>
Compliance<ul><li>
Ensure strict adherence to pharma marketing compliance, ethical codes, and internal standard operating procedures (SOPs).</li><li>
Ensure all promotional activities comply with regulatory and company standards.</li><li>
Ensure that all relevant company policies, business practices, local Laws and regulations, and compliance guidelines are being followed ensuring high compliance and ethics standards. Ensure highest level of integrity in the territory.</li></ul>
Skills and Qualifications Required<ul><li>
Strong business acumen and analytical skills</li><li>
Self-driven, with the ability to work autonomously and deliver results</li><li>
Strong leadership, communication, and cross-functional collaboration skills</li><li>
Ability to influence without authority</li><li>
Excellent organizational and prioritization skills</li><li>
Strong customer and stakeholder management skills</li><li>
Bachelor's degree in a relevant field (Pharmacy, Life Sciences, or Business)</li><li>
Minimum 5 years&rsquo; experience in the pharmaceutical industry</li><li>
At least 2 years of marketing experience required</li><li>
Saudi nationality required</li><li>
Previous experience in the Cardiometabolic area and/or launch experience in KSA is preferred</li><li>
Proficiency in English required</li></ul>
Required Skills:
Adaptability, Brand Strategy, Cardiology, Communication, Cross-Functional Collaboration, Marketing, Marketing Data Analysis, Marketing Strategy Implementation, Project Management, Stakeholder Engagement, Strategic Planning, Strategic Thinking
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully 
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Not Applicable
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
04/17/2026<ul><li>A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
</li></ul> 
Requisition ID:R391773</div>

Brand & Customer Manager KSA - CVM

Shankman & Associates

<div>The Category Strategy Manager is responsible for delivering customer, market, and consumer analytics and insights in support of Meijer and other assigned accounts. This role develops actionable recommendations that drive strategic goals and business results for Shankman and its clients. The Category Strategy Manager will lead analysis that builds a strong understanding of key categories and sub-categories, customer trends, shopper behavior, promotional effectiveness, and market dynamics. This individual will partner closely with Business Managers, clients, and retailers to support business reviews, presentations, assortment and distribution opportunities, promotional planning, and overall category strategy. This role may also provide day-to-day guidance, coaching, and oversight for one or more analysts or junior team members. 
Essential Duties and Responsibilities
<ul>
<li>Partner directly with Business Managers on assigned Meijer and grocery clients, maintaining regular communication with internal sales teams, clients, and retailer contacts.</li>
<li>Help drive customer and category strategy using insights from POS, syndicated, shopper, and market data.</li>
<li>Support efforts to strengthen Shankman&rsquo;s category leadership position with assigned customers, including pursuit of Category Influencer opportunities where applicable.</li>
<li>Conduct routine and seasonal category and client analyses and translate findings into clear, actionable recommendations.</li>
<li>Prepare for and participate in customer meetings, line reviews, business reviews, and client presentations.</li>
<li>Analyze trends at the assigned customer, across the broader market, and within comparable Shankman client business to identify risks and opportunities.</li>
<li>Deliver timely post-period and post-season analysis summarizing results, key learnings, and recommendations.</li></ul> 


Seasonal and Ongoing Analysis
<ul>
<li>Complete pre-review analysis to help shape client selling strategies and retailer recommendations.</li>
<li>Lead seasonal reporting and event summaries, including key selling periods such as Valentine&rsquo;s Day, Easter, Summer, Back-to-School, Halloween, and Holiday.</li>
<li>Provide weekly or periodic performance tracking for participating clients during seasonal events and promotional windows.</li>
<li>Monitor everyday business performance and communicate meaningful shifts in sales, distribution, pricing, or shopper behavior.</li></ul> 


Promotional and Business Planning
<ul>
<li>Support the promotional planning process by evaluating retailer programs and recommending effective strategies for clients.</li>
<li>Analyze promotional performance, including sales lift, margin impact, cost, and return on investment for both the retailer and the client.</li>
<li>Assist in scenario planning and business forecasting by providing category, customer, and industry insights.</li></ul> 


Distribution, Inventory, and Category Support
<ul>
<li>Monitor inventory, distribution, and in-stock performance through gap analysis and related reporting.</li>
<li>Partner with sales teams to address voids, distribution gaps, and other execution opportunities.</li>
<li>Maintain data files and category resources for assigned business, including custom segmentations, distribution tracking, merchandising information, and planogram records where applicable.</li>
<li>Develop compelling, data-driven selling stories using syndicated and retailer-specific data.</li></ul> 


Team Leadership
<ul>
<li>Provide direction, coaching, and support to one or more analysts or junior team members, as assigned.</li>
<li>Help prioritize workload, review analyses and presentations, and support development of team capabilities.</li>
<li>Promote strong collaboration, accountability, and continuous improvement across the team.</li></ul> 


Travel
<ul>
<li>Attend meetings with key clients and retailer contacts as needed.</li>
<li>Occasional travel for customer meetings, client visits, and industry or national conferences may be required.</li></ul> 


Education and Experience
<ul>
<li>Bachelor&rsquo;s degree in Marketing, Finance, Business, or a related field.</li>
<li>Minimum of 3+ years of experience in Category Management, insights, analytics, or related business analysis.</li>
<li>Experience supporting grocery or mass retail accounts, with Meijer experience strongly preferred.</li>
<li>Strong proficiency in Microsoft Office, especially Excel and PowerPoint. Power BI Experience is a plus.</li>
<li>Experience working with retailer POS, shopper, and syndicated data platforms.</li>
<li>Experience with space planning and merchandising analytics is a plus.</li>
<li>Prior experience leading projects independently and managing multiple priorities in a fast-paced environment.</li>
<li>Previous people-management or informal team leadership experience is a plus.</li></ul> 


Knowledge, Skills, and Abilities
<ul>
<li>Strong analytical skills with the ability to turn data into clear recommendations and business actions.</li>
<li>Ability to work independently while maintaining strong attention to detail and effective time management.</li>
<li>Strong communication and presentation skills, including the ability to explain complex information clearly to internal teams, clients, and customer contacts.</li>
<li>Strong critical thinking and problem-solving skills with a strategic mindset.</li>
<li>Ability to work effectively in a team environment and maintain professionalism in all interactions.</li>
<li>Willingness to embrace change and identify opportunities to improve efficiency and effectiveness.</li></ul></div>

Category Strategy Manager

Validity

<div><div>About the Role</div>
We're building out our Customer Lifecycle Marketing function and looking for a Customer Lifecycle Marketing Manager to design and execute programs that keep Validity's enterprise customers engaged, successful, and growing. 
 
This role is about driving active product use and surfacing cross-sell opportunities across our customer base -through campaigns, in-app messaging, and channel programs that work together as a cohesive post-sale journey. You'll own the strategy and execution of lifecycle programs end to end: knowing when and how to reach customers, which moments matter most, and how to use every available channel - including Pendo - to move them forward. 
 
You'll partner closely with our Email Marketing Manager to align in-app and email into connected nurture journeys, with Account Management and Customer Success to ensure programs are landing where they matter most, and with internal stakeholders like Product Marketing when product moments create the right opportunity for a customer campaign. This is a high-visibility role on a small, focused team - your work will directly shape how Validity's customers experience our products and our brand after the sale. 
 
We are currently hiring candidates who can work a hybrid office-based position (Tuesdays, Wednesdays, and Thursdays) in Validity's Boston (Financial District) office or Validity's Broomfield, CO office locations, or candidates who are available for a remote opportunity in one of the following states in the USA: CT, FL, GA, IL, IN, ME, NH, NJ, NC, OH, PA, RI, TX. 
<div>
Position Duties &amp; Responsibilities
</div>Customer Lifecycle Programs<ul><li>
Develop and execute lifecycle marketing programs for existing Validity customers that drive active use of our core products and create cross-sell opportunities</li><li>
Plan and launch campaigns across channels - email, in-app, paid ads, direct mail, events, and more - that move customers through adoption milestones and introduce them to solutions they don't yet use</li><li>
Identify and act on program-worthy moments throughout the year, including product releases, usage milestones, and seasonal opportunities, in coordination with internal stakeholders</li></ul>
In-App Messaging &amp; Pendo<ul><li>
Own Validity's Pendo strategy: designing and scaling in-app guides, onboarding flows, product announcements, and cross-sell prompts that meet customers at the right moment inside our products</li><li>
Use Pendo as an integrated channel alongside email and other programs: ensuring in-app messages reinforce campaign themes, product launches, and lifecycle moments rather than existing in isolation</li><li>
Leverage Pendo analytics to understand how customers are engaging with our products, identify gaps in adoption, and inform where campaigns or in-app interventions will have the most impact</li></ul>
Cross-Channel Journey Strategy<ul><li>
Partner with our Email Marketing Manager on the strategic approach to customer nurture: contributing to the design of new email programs and ensuring in-app and email work together, not in silos</li><li>
Think across the full post-sale journey and identify where different channels and moments should connect to create a seamless experience</li><li>
Bring channel insights and program performance back into the planning process, so the next campaign or nurture motion is smarter than the last</li></ul>
Customer Advocacy &amp; Expansion Signals<ul><li>
Manage our G2 review site strategy: building programs that encourage, collect, and activate customer feedback to improve loyalty and support new customer acquisition in partnership with Demand Gen</li><li>
Oversee UserGems programs for existing customers, partnering with Account Management to refine champion-tracking alerts and follow-up strategy that captures expansion signals early</li></ul>
Reporting &amp; Optimization<ul><li>
Own reporting on lifecycle programs across channels, tracking engagement, product adoption, and contribution to cross-sell pipeline</li><li>
Maintain a continuous improvement mindset: regularly reviewing what's working, what isn't, and bringing clear recommendations to the team</li></ul><div>
Required Experience, Skills, and Education</div><ul><li>
Proven experience running customer lifecycle or customer marketing programs in a B2B SaaS environment, with a focus on post-sale adoption and expansion</li><li>
Hands-on Pendo experience is required; experience building in-app programs and knowledge on how to use the platform strategically, not just tactically</li><li>
A campaign-first mindset: you know how to plan and execute multi-channel programs and can think through the full arc of a customer communication, from strategy to copy to results</li><li>
Solid email marketing fluency - you don't need to build it yourself, but you understand segmentation, nurture strategy, and how email fits into a broader lifecycle motion</li><li>
Comfortable with data: you pull your own reports, interpret results, and use insights to make decisions and recommendations</li><li>
Experience partnering cross-functionally with Account Management or Customer Success teams</li><li>
Familiarity with tools like UserGems, G2, Salesforce, or Pardot is a plus</li><li>
Strong written communication - you can write clear, on-brand messaging for campaigns, in-app guides, and email with minimal guidance</li></ul> 
Salary range $95,000 - $105,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. 
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers &ndash; using trustworthy data as a key advantage. Validity&rsquo;s flagship products &ndash; Everest, DemandTools, BriteVerify, and GridBuddy Connect &ndash; are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.
_____________________________________________________________________________
Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
OMzJN0lGlA</div>

Customer Lifecycle Marketing Manager

Shankman &amp; Associates is a regional, full service, CPG broker covering all classes of trade, in an eight state, Midwestern geography. In business for over 45 years, Shankman &amp; Associates prides itself in representing leading national manufacturers, while fostering an entrepreneurial environment suited for the best and brightest associates. Company culture is focused on results, professionalism, service, respect, and kindness.Shankman &amp; Associates is actively expanding its team, and is looking for strategic, energetic, results-oriented professionals.Job SummaryThe Category Strategy Manager is responsible for delivering customer, market, and consumer analytics and insights in support of Meijer and other assigned accounts. This role develops actionable recommendations that drive strategic goals and business results for Shankman and its clients.The Category Strategy Manager will lead analysis that builds a strong understanding of key categories and sub-categories, customer trends, shopper behavior, promotional effectiveness, and market dynamics. This individual will partner closely with Business Managers, clients, and retailers to support business reviews, presentations, assortment and distribution opportunities, promotional planning, and overall category strategy.This role may also provide day-to-day guidance, coaching, and oversight for one or more analysts or junior team members.Essential Duties and Responsibilities<ul><li>Partner directly with Business Managers on assigned Meijer and grocery clients, maintaining regular communication with internal sales teams, clients, and retailer contacts.</li><li>Help drive customer and category strategy using insights from POS, syndicated, shopper, and market data.</li><li>Support efforts to strengthen Shankman&rsquo;s category leadership position with assigned customers, including pursuit of Category Influencer opportunities where applicable.</li><li>Conduct routine and seasonal category and client analyses and translate findings into clear, actionable recommendations.</li><li>Prepare for and participate in customer meetings, line reviews, business reviews, and client presentations.</li><li>Analyze trends at the assigned customer, across the broader market, and within comparable Shankman client business to identify risks and opportunities.</li><li>Deliver timely post-period and post-season analysis summarizing results, key learnings, and recommendations.</li></ul>Seasonal and Ongoing Analysis<ul><li>Complete pre-review analysis to help shape client selling strategies and retailer recommendations.</li><li>Lead seasonal reporting and event summaries, including key selling periods such as Valentine&rsquo;s Day, Easter, Summer, Back-to-School, Halloween, and Holiday.</li><li>Provide weekly or periodic performance tracking for participating clients during seasonal events and promotional windows.</li><li>Monitor everyday business performance and communicate meaningful shifts in sales, distribution, pricing, or shopper behavior.</li></ul>Promotional and Business Planning<ul><li>Support the promotional planning process by evaluating retailer programs and recommending effective strategies for clients.</li><li>Analyze promotional performance, including sales lift, margin impact, cost, and return on investment for both the retailer and the client.</li><li>Assist in scenario planning and business forecasting by providing category, customer, and industry insights.</li></ul>Distribution, Inventory, and Category Support<ul><li>Monitor inventory, distribution, and in-stock performance through gap analysis and related reporting.</li><li>Partner with sales teams to address voids, distribution gaps, and other execution opportunities.</li><li>Maintain data files and category resources for assigned business, including custom segmentations, distribution tracking, merchandising information, and planogram records where applicable.</li><li>Develop compelling, data-driven selling stories using syndicated and retailer-specific data.</li></ul>Team Leadership<ul><li>Provide direction, coaching, and support to one or more analysts or junior team members, as assigned.</li><li>Help prioritize workload, review analyses and presentations, and support development of team capabilities.</li><li>Promote strong collaboration, accountability, and continuous improvement across the team.</li></ul>Travel<ul><li>Attend meetings with key clients and retailer contacts as needed.</li><li>Occasional travel for customer meetings, client visits, and industry or national conferences may be required.</li></ul>Education and Experience<ul><li>Bachelor&rsquo;s degree in Marketing, Finance, Business, or a related field.</li><li>Minimum of 3+ years of experience in Category Management, insights, analytics, or related business analysis.</li><li>Experience supporting grocery or mass retail accounts, with Meijer experience strongly preferred.</li><li>Strong proficiency in Microsoft Office, especially Excel and PowerPoint. Power BI Experience is a plus.</li><li>Experience working with retailer POS, shopper, and syndicated data platforms.</li><li>Experience with space planning and merchandising analytics is a plus.</li><li>Prior experience leading projects independently and managing multiple priorities in a fast-paced environment.</li><li>Previous people-management or informal team leadership experience is a plus.</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong analytical skills with the ability to turn data into clear recommendations and business actions.</li><li>Ability to work independently while maintaining strong attention to detail and effective time management.</li><li>Strong communication and presentation skills, including the ability to explain complex information clearly to internal teams, clients, and customer contacts.</li><li>Strong critical thinking and problem-solving skills with a strategic mindset.</li><li>Ability to work effectively in a team environment and maintain professionalism in all interactions.</li><li>Willingness to embrace change and identify opportunities to improve efficiency and effectiveness.</li></ul>Benefits:<ul><li>401(k)</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Prescription drug insurance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What salary range are you looking for?</li><li>Are you willing to complete a background check during the preemployment process?</li></ul>Work Location: Hybrid remote in Grand Rapids, MI 49508

Digital Sub

Digital Sub is a fast-growing digital services company focused on subscription-based solutions, helping businesses drive recurring revenue and customer engagement. We are looking for an innovative and results-driven Subscription Growth Manager to lead our growth initiatives and expand our subscriber base in Qatar.Role Overview The Subscription Growth Manager will own strategies to acquire, engage, and retain subscribers across multiple digital channels. This role blends marketing insight, data analytics, and creative problem-solving to drive measurable growth and maximize lifetime value.Key Responsibilities<ul><li>Develop and execute strategies to drive subscriber acquisition, engagement, and retention</li><li>Analyze customer behavior, subscription trends, and campaign performance to optimize growth</li><li>Collaborate with marketing, product, and content teams to design compelling offers and campaigns</li><li>Implement A/B testing and performance tracking to maximize ROI</li><li>Manage subscriber lifecycle initiatives, including onboarding, upselling, and re-engagement campaigns</li><li>Leverage CRM, automation tools, and analytics platforms to enhance subscriber experience</li><li>Monitor industry trends and competitor strategies to identify new growth opportunities</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or a related field</li><li>4&ndash;7 years of experience in subscription growth, digital marketing, or product growth roles</li><li>Strong analytical skills with experience using data to drive decisions</li><li>Proficiency with CRM, email marketing, and growth analytics tools</li><li>Creative thinker with experience designing customer acquisition campaigns</li><li>Excellent communication, project management, and teamwork skills</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives</li><li>Opportunity to shape growth strategy for a dynamic digital company</li><li>Professional development and career advancement opportunities</li><li>Innovative, collaborative, and fast-paced work environment</li></ul>How to Apply If you are passionate about driving subscriber growth and shaping digital experiences, apply today and join Digital Sub in expanding its presence in Qatar.Job Type: Full-timePay: QAR790,000.00 per yearWork Location: In person

Subscription Growth Manager

Technical Gas Products (dba O2Safe Solutions)

Growing Oxygen/Respiratory Service company with headquarters in Wallingford, is looking for Customer Relationships and Collection Manager.As an assistant to Revenue Cycle Manager, this individual will serve as the point person for Customer relationships and Customer correspondence relating to contract and billing questions.In addition, this individual with work with Company Managers to meet customer needs. This may include special reports, billing questions and billing resolutions.Key Responsibilities<ul><li>Invoicing and Billing Operations: Support Revenue Cycle Manager to ensure accurate and timely generation of invoices, credit memos, and statements.</li><li>Collection Strategy: Work with collection specialist to develop and implement strategies to reduce DSO (Days Sales Outstanding) and collect delinquent debts.</li><li>Collection Contact for Large Customers and Groups </li><li>Dispute Resolution: Handle escalated customer complaints, billing discrepancies, and negotiate payment plans.</li><li>Reporting and Analysis: Prepare all customer and special requested reports.</li><li>Process Improvement: Work with Revenue Cycle Manager to Streamline accounts receivable processes and procedures</li><li>Large Customer and Special Invoices: Complete month end invoices and serve as Customer Liaison</li><li>Manage customer Service department</li><li>Compliance: Maintain compliance with financial regulations and industry-specific standards (e.g., HIPAA in healthcare).</li></ul>Experience and Skills<ul><li>The ideal candidate for this position will have a Minimum 3 years of corporate collections and accounts receivable experience, preferably in a high-volume environment.</li><li>Prior leadership, supervisory, or process oversight experience in collections or accounts receivable preferred.</li><li>Strong understanding of accounts receivable management, collections strategies, and billing processes.</li><li>Excellent communication, negotiation, and conflict resolution skills.</li><li>Strong analytical and problem-solving abilities with the capacity to identify trends and implement solutions.</li><li>Ability to manage multiple priorities and work effectively in a fast-paced environment.</li><li>Advanced proficiency with Microsoft Office (Excel, Word, Outlook) and financial reporting tools.</li><li>Exceptional attention to detail with strong organizational and documentation skills.</li><li>Self-motivated with the ability to work independently while also supporting cross-functional collaboration.</li></ul>We offer a comprehensive benefits package including medical, dental, vision, life insurance, long term disability, 401(k) and 401(k) matching, paid time off and holidays to all full time employees.To apply, please send your resume along with your salary expectation. Applicants without salary expectations will not be considered. We are an equal opportunity employer.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Customer Relationships & Collections Manager

Lendbuzz

<div><div>At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we&rsquo;ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. 
</div><div></div> 
<div>Lendbuzz is a fintech startup founded in 2015 by MIT alumni using cutting-edge machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. We are in full scale-up mode with backing from great investors, having recently raised our Series D. We are growing rapidly, and we need your help. Come join us!

Join Lendbuzz, where we're shaping the future of auto finance with AI. As a Product Manager for Contact Center Strategy, you'll be at the forefront of crafting our contract center strategy and technology. You'll enhance self-service options, improve customer interactions, and drive innovation. Your role isn't just about products; it impacts every part of our business, with endless opportunities for growth. Come thrive in our dynamic environment, leading the way in AI and machine learning for auto finance. This position offers the flexibility of being hybrid, allowing work either in our Boston office or remotely, with occasional travel to our Boston office as necessary
</div>
<h3 class="jobSectionHeader">Key Responsibilities:</h3><div>
<ul>
<li>Craft a contact center vision and strategy that&rsquo;s aligned with tech and operational leaders
</li>
<li>Orchestrate a holistic, scalable contact center solution that maximizes customer experience while increasing efficiency
</li>
<li>Create a digital-first strategy shifting call volume intelligently towards digital channels for maximum impact and ROI
</li>
<li>Align with leadership on key business metrics for collections and customer care
</li>
<li>Optimize outbound campaigns leveraging ML/Predictive modeling to improve right party contacts rates as well as payment outcomes
</li>
<li>Collaborate with operations teams on supporting workforce management systems
</li>
<li>Partner closely with engineering to drive the creation, planning, prototyping, and development of products and features in support of key product metrics and goals
</li>
<li>Foster strong relationships with subject matter experts, analysts, data scientists, and technology teams across Lendbuzz
</li>
<li>Own, prioritize and maintain the product backlog
</li>
<li>Analyze and articulate insights from data to inform product roadmap decisions and drive alignment across functions and senior leadership
</li>
<li>Break down features into detailed stories and acceptance criteria that can be executed by an agile team. Find ways to deliver value incrementally.
</li>
<li>Effectively communicate to a wide business audience project status and post-launch measurement of progress 
</li>
</ul></div><h3 class="jobSectionHeader">Key Requirements:</h3><div>
<ul>
<li>6+ years of experience in Product Management roles
</li>
<li>5+ years of experience in contact center technologies
</li>
<li>Proven ability to scope and author comprehensive business and technical product requirements.
</li>
<li>In-depth knowledge of Scrum, Kanban, or other agile software development methodologies
</li>
<li>Significant experience running inbound and outbound campaigns a must
</li>
<li>Strong project management skills, with a keen attention to detail and ability to manage projects of varying sizes and scopes
</li>
<li>Passion for product development, data science, and the intersection of software and finance, with additional experience in financial markets or the automotive industry being a plus.
</li>
<li>Ability to collaborate effectively across functional groups with adaptability and empathy
</li>
<li>Proven ability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project execution.
</li>
<li>Demonstrated capability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project execution
</li>
<li>Strong communication skills for providing clear direction and motivating project teams effectively
</li>
</ul></div><div>We believe:</div><div></div><div> 
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.</div><div></div><div> 
Compassion is a strength. We care about our customers and look to build long-term relationships with them.</div><div></div><div> 
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.</div><div></div><div> 
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.</div><div></div><div> 
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.</div><div></div><div> 
If you believe these things too then we would love to hear from you!</div><div></div><div> 
A Note on Recruiting Outreach</div><div>
We&rsquo;ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.</div></div>

Senior Product Manager (Contact Center Strategy)

Search 10000+ Customer strategy manager jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 customer strategy manager jobs Near Me

Brand & Customer Manager KSA - CVM

Category Strategy Manager

Customer Lifecycle Marketing Manager

Category Strategy Manager

Subscription Growth Manager

Customer Relationships & Collections Manager

Senior Product Manager (Contact Center Strategy)