customer strategy manager

Kenvue

<div><div><div><div><div><div><div><div><p>Kenvue is currently recruiting for a:</p></div></div></div></div></div></div></div>
Associate Customer Strategy Manager<p></p><p><b>
What we do</b></p><p>
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent.</p><p></p><p><b>
Who We Are</b></p><p>
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours.</p><p></p><p><b>
Role reports to:</b></p>
Senior Manager Customer Strategy<p></p><p><b>
Location:</b></p>
North America, United States, New Jersey, Summit<p></p><p><b>
Work Location:</b></p>
Hybrid<p></p><p><b>
What you will do</b></p><p>
The Associate Manager is responsible for enabling the achievement of forecast and the brand objectives for Digestive Health &amp; Eye Care through instituting strategic business plans that integrate, align, and achieve customer and Kenvue business goals. Lead the planning process and play a meaningful role in influencing go-to-market strategies, own the new-item launch process for assigned brands, and coordinate the customer specific marketing efforts. Serve as a liaison between Sales and Marketing by providing &ldquo;voice of customer&rdquo; to Marketing and by providing knowledge of marketing and brand strategies to the field. Provide in-depth analytics and insights for the team and customers.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li><p>
Communicate key strategies, insights, and initiatives between field and internal teams; Gain alignment across a matrix environment to support goal achievement; Develop and present customer, category, and brand reviews to drive brand and category performance.</p></li><li><p>
Analyze trends and develop insights for Sales and Strategy. Organize, analyze, and draw conclusions and insights from syndicated data sources and translates findings for application at the customer team level.</p></li><li><p>
Collaborate with cross-functional partners such as Marketing, Supply Chain, Trade, and Finance to track orders and ensure product shipment allocations meet company guidelines; Partner with internal team members to develop and execute the pricing strategy.</p></li><li><p>
Partner with internal team members (i.e., Shopper Marketing) on research and outputs.</p></li><li><p>
Lead business planning process by preparing insights and analytics to support marketing strategy, preparing planning templates, communicating the process, and conducting internet meetings to complete the customer and sales team planning processes; Lead cross-functional team members in development and implementation in the 4Ps; Ensure execution of plans through regular communication and interaction with the customer team and in-store visits.</p></li><li><p>
Provide sales volume input for the assigned brand to increase accuracy of the SKU-level forecast; Conduct regular update communication sessions between groups to ensure alignment across teams on forecast attainment.</p></li><li><p>
Seek out and secure funds from brand or marketing to support sales efforts; Ensure promotional and marketing initiatives remain within budget; Maximize trade spend dollar allotment by tracking and monitoring return on investment of trade funds to achieve enhanced share with minimal expenditure. Develop and manage promotional programs, such as special packs, coupon packs, and in-store displays, to support customer sales, while monitoring performance report results.</p></li><li><p>
Participate in special projects as assigned by the supervisor.</p></li></ul><p></p><p><b><br>
What we are looking</b></p><p>
Required Qualifications</p><ul><li><p>
A minimum of a Bachelor&rsquo;s degree is required</p></li><li><p>
A minimum of 4 years total work experience (or 3 years CPG) in marketing or sales</p></li><li><p>
Must have the ability to work effectively within a fast-paced, complex matrix, changing environment</p></li><li><p>
Ability to influence decision makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan</p></li><li><p>
Ability to complete projects and follow processes to deliver results, including volume achievements</p></li><li><p>
Ability to plan and execute the business planning process</p></li><li><p>
Demonstrate effective communication and negotiation skills</p></li><li><p>
Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives</p></li><li><p>
Ability to manage funds and resources to deliver the greatest outcome for the company</p></li><li><p>
Strong computer skills, including MS Office Suite applications, database information sources, and web applications require</p></li><li><p>
Ability to travel up to 10%</p></li></ul><p></p><p><b>
Desired Qualifications</b></p><ul><li><p>
Special projects are an integral part of this role, and the ideal person should be comfortable operating in a dynamic, fast past environment.</p></li></ul><p></p><p>
#LI-SR1</p><p></p><p><b><br>
What&rsquo;s in it for you</b></p><div><div><div><div><div><div><div><p>
Annual base salary for new hires in this position ranges:</p></div></div></div></div></div></div></div>
$110,500.00 - $156,000.00<p></p><p>
This takes into account a number of factors including work location, the candidate&rsquo;s skills, experience, education level &amp; other job-related factors.</p><div><ul><li><p>
Competitive Benefit Package*</p></li><li><p>
Paid Company Holidays, Paid Vacation, Volunteer Time &amp; More!</p></li><li><p>
Learning &amp; Development Opportunities</p></li><li><p>
Kenvuer Impact Networks</p></li><li><p>
This list could vary based on location/region</p></li></ul><p></p><ul><li>Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment &amp; hiring process.</li></ul></div><p></p><p>
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p><p></p><div><div><div><div><div><div><div><p>
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.</p></div></div></div></div></div></div></div></div>

Associate Customer Strategy Manager

Unilever

<div><p><b>Unilever is currently hiring for Assistant Discounter Manager &ndash; BEAUTY &amp; WELLBEING AND PERSONAL CARE</b><br>
<b>Function:</b> Customer Development</p><div><div><div><div><div><div><div><div><div><p><b>
Reports to</b>: T&uuml;rkiye Account Manager - DISC BW&amp;PC</p><p><b>
Location:</b> Umraniye</p></div></div></div></div></div></div></div></div></div><p><br>
If you're looking for a great team and a challenging, innovative, fun and energetic work environment, you are at the right place. We believe that the passion of our employees is our strength, and this is what drives us towards outstanding performance. We aim to provide people the world over with products that are good for them and good for others. Our vision is to develop new ways of doing business with the aim of doubling the size of our company while reducing our environmental impact. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. In fact, 160 million times a day, someone somewhere chooses a Unilever product.<br>
We are looking for an Assistant Account Manager &ndash; Beauty Wellbeing &amp; Personal Care to work within Customer Business Development in Discounter</p><p><b><br>
WHAT WILL YOUR MAIN RESPONSIBILITIES BE:</b></p><div><ul><li><br>
The purpose of the role is to develop and execute the customer strategy and the customer business plan as well as to drive the growth and profitability agenda within Discounter Channel,</li><li>Managing and developing the relationship with Customers,</li><li>Developing, implementing, and optimizing the customer strategy,</li><li>Agreeing on a joint customer business plan for customers to meet business objectives,</li><li>Delivering, monitoring, and reviewing the plan,</li><li>Providing customer and channel understanding,</li><li>Effectively managing beauty &amp; wellbeing and personal care categories end-to-end to deliver against the opportunity presented. This will require careful stakeholder engagement at all levels in the organization to ensure adequate support, focus, and investment are made,</li><li>Negotiating trade terms and trade funding,</li><li>Managing customer operations,</li><li>Working in close collaboration with the Customer Strategy and Planning Managers for the category input, and with customer marketing for the banner/channel plan,</li><li>Ensuring effective use of trade spending with your customers, and also profitable, competitive, and consistent category growth,</li><li>Driving &amp; monitor Perfect Store execution KPI</li><li>Evaluating the implementation of promotional &amp; merchandising activities,</li><li>Inputting into the S&amp;OP process including forecasting,</li><li>Working closely with Customer Service to improve performance,</li><li>Monitoring Customer Performance by tracking customer contribution and market share for beauty &amp; wellbeing and personal care categories in order to maximize opportunities in customer/region,</li><li>Leadership &ndash; ability to enable, envision, energize direct and indirect team &ndash; and driving for results</li></ul></div><div><b><br>
WHAT YOU WILL NEED TO SUCCEED</b><br>
<ul><li>At least 2-3 years of working experience in Customer Business Development is needed</li><li>The ideal candidate needs good interpersonal skills, good time management and task prioritization skills with strong data analytics and critical thinking</li><li>High level of resilience, ability to solve problems proactively and managing crisis</li><li>Selling, Influencing, and Negotiation &ndash; understanding channel &amp; customer&rsquo;s levers to build compelling selling stories that land key priorities and drive mutual growth</li></ul><br>
<ul><li>With strong business acumen and analytical skills, you must be able to understand the businesses needs and provide analytical/commentary insights to fuel business growth</li><li>Having Customer - Shopper centric and High-Performance oriented growth mindset</li><li>Excellent written and spoken Turkish &amp; English is a must</li></ul></div><p><br>
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</p><p></p><p>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</p></div>

Assistant Account Manager - BW&PC

Philips

<div><h3 class="jobSectionHeader"><b>Job Title
</b></h3>Customer Lifetime Success Manager (MRI) META
<p></p><h3 class="jobSectionHeader"><b>Job Description
</b></h3><p>Customer Lifetime Success Manager (MRI) META is responsible for leading the identification of complex up-sell and cross-sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth. The role manages the entire small expansion sales process, coordinating with Customer Delivery and key stakeholders. The role builds strong relationships with internal and external partners, acting as a trusted advisor to customers on strategic up-sell and cross-sell opportunities. The role collaborates with marketing and product teams, leading customer feedback analysis, maintaining detailed records, and monitoring industry trends.
</p><p></p><p><b>Your Role:
</b></p><ul><li><p>Being the knowledge expert on the Customer Lifetime Value (CLV) Program portfolio and products, driving overall business by providing clinical and technical product (modality) expertise on the Enterprise-wide product / modality across the accounts.
</p></li><li><p>Driving business opportunities along the customer life cycle, and build strong customer installed base segmentation and customer life cycle management plans together with the regional CLV leader (Growth, Strategy co-creation, and Commercial Execution of CLV Business)
</p></li><li><p>Driving Life cycle business across Equipment and Service on enterprise-wide level (all modalities / businesses) and works directly with customers promoting Options, add-ons &amp; upgrades to convert opportunities to sales for growing CLV revenue.
</p></li><li><p>Building a network of key contacts (Sponsor &amp; Power Sponsor &ndash; Decision Maker) and relationships within accounts to convert opportunities to sales supporting the customer buying journey.
</p></li><li><p>Teaming up and supporting internal network working closely with Account Managers, Inside Sales Team, IB Manager, CLV Lead, Sales, Marketing &amp; Sales Back Office teams (e.g., KAM, AM, CAS, FSE, CSAM and Indirect Channel managers, Distributor/Channel Partner teams, GBS etc) to manage opportunities and win deals.
</p></li><li><p>Supporting Account Managers in driving overall business and product deal support by providing clinical and technical product (modality) expertise on the product / modality across the accounts.
</p></li><li><p>Registration and reporting of sales activities within the provided sales tools (SFDC) and according to the defined reporting requirements. Communicating and updating all customer facing team members who contact the same IB Account.
</p></li><li><p>Creating proactive touch points to customers, utilizing multiple channels such as social media, e-com and virtual meetings. Contacting customers via telephone and/or email to new and/or competition accounts as well as be responsible for the timely response to converting leads to order by developing opportunities.
</p></li><li><p>Researching accounts to understand customer pains, use data analytics internal and external, identify key players and generate interest, as well as investigation &amp; resolve customer queries/requests
</p></li><li><p>Managing portfolio by setting objectives for each call to maximize territory business plans. Supporting the Account Managers and District Managers in achievement of business goals including balanced selling and BG/BIU AOP attainment and validating product forecasts.
</p></li><li><p>Developing and managing a healthy and predictable sales funnel in SFDC that meets or exceeds AOP / Forecast Targets and forecast accuracy expectations
</p></li></ul><p></p><p><b>You are a part of </b>Commercial Services Team and report directly into the Service Business Leader META.
</p><p></p><p><b>You are the right fit if;
</b></p><ul><li><p>Bachelor&rsquo;s degree in the technical or medical field
</p></li><li><p>At least 7 years of related experience in the business/sales/marketing field on the healthcare business with experience/exposure in MR - clinical sales/marketing
</p></li><li><p>Experience in multinational organization with cross functional teams
</p></li><li><p>Medical/clinical background is a must
</p></li><li><p>Regional experience in Middle East , Turkey and Africa Region is an added value
</p></li><li><p>Structured and logical thinking
</p></li><li><p>Customer Life time value awareness
</p></li><li><p>IT savvy and quick to learn
</p></li><li><p>Willing to travel extensively within the region
</p></li><li><p>Excellent communication skills in English<br>
</p></li></ul><div><br>
<b>Preferred Skills:
</b><br>
<ul><li>KPI Monitoring and Reporting
</li><li>Data Analysis &amp; Interpretation
</li><li>Customer Response Management
</li><li>Strategy Development
</li><li>Stakeholder Management
</li><li>Continuous Improvement
</li><li>Service Operations
</li><li>Customer Relationship Management (CRM) Software
</li><li>Market Research &amp; Analysis
</li><li>Sales Acumen
</li><li>Communication Tools<br>
</li></ul></div><div><br>
<b>How we work together
</b><br>
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
<br>
Onsite roles require full-time presence in the company&rsquo;s facilities.
<br>
Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
<br>
this role is a field role.
<br>
<b>About Philips
</b><br>
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
<br>
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div><p># LI-EU
</p><p># LI-FIELD</p></div>

Customer Lifetime Success Manager (MRI) META

Gargash Group

<div>
 <p>
  The Customer Journey Manager is responsible for overseeing and improving the entire customer journey, from initial awareness through post-purchase engagement. This job is responsible to manages the strategic design, implementation, and optimisation of customer experience programs and initiatives across all customer engagement channels that ensure a best-in-class customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY DUTIES &amp; RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with cross-functional teams to map the customer journey, identifying key touchpoints, pain points, and opportunities for improvement.
  </li>
  <li>
   Develop and refine customer personas to better understand the diverse needs and preferences of our customer base.
  </li>
  <li>
   Plan, design, and oversee the Initiation and implementation of an overarching group loyalty strategy to increase customer engagement, boost retention, drive cross-selling/upselling opportunities and maximise sales.
  </li>
  <li>
   Perform in-depth target audience research and execute data-driven customer segmentation to ensure our loyalty program is customized according to each audience segment.
  </li>
  <li>
   Map Customer Journey by business and define and implement standards/procedures.
  </li>
  <li>
   Direct activities to research best practices, establish metrics, and collect and analyse customer data and feedback.
  </li>
  <li>
   Conduct surveys across group verticals to gather information on the customer experience and provide strategies to enhance it.
  </li>
  <li>
   Communicate a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organisation.
  </li>
  <li>
   Collect and analyse customer feedback and data to gain insights into customer behaviour and preferences.
  </li>
  <li>
   Create and manage customer segments to enable personalised engagement and targeted marketing efforts.
  </li>
  <li>
   Work closely with marketing, sales, product development, and customer support teams to ensure a cohesive and exceptional customer journey.
  </li>
  <li>
   Create and manage communication strategies that nurture customer relationships, including onboarding, upselling, and retention campaigns.
  </li>
  <li>
   Develop and execute retention strategies to reduce churn and increase customer lifetime value.
  </li>
  <li>
   Utilise customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
  </li>
  <li>
   Lead the design and implementation of customer experience initiatives/projects with the objective to continually improve the group&rsquo;s Net Promoter Score.
  </li>
  <li>
   Mentor and provide professional development opportunities for junior team members.
  </li>
  <li>
   Uphold company values throughout business practices and use sound judgment in decision making.
  </li>
  <li>
   Any other additional duties as may be required by management based on needs of the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WORK EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 5 to 7 years in related field.
  </li>
  <li>
   Proven experience in customer journey management, CRM, or related roles.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EDUCATIONAL QUALIFICATION
  </strong>
 </p>
 <ul>
  <li>
   Relevant bachelor&rsquo;s degree in related field.
  </li>
  <li>
   Master&rsquo;s degree is an added advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SKILLS/BEHAVIOR ATTRIBUTES
  </strong>
 </p>
 <ul>
  <li>
   Strong strategic thinking and problem-solving abilities.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Leadership and team management experience.
  </li>
  <li>
   Proficiency with CRM software, marketing automation tools, and data analysis.
  </li>
  <li>
   Familiarity with industry best practices and trends in customer journey management.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Journey Manager

MAD Parfumeur

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
  <strong>
   Customer Experience (CRM) Manager
  </strong>
  to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Customer Service &amp; Notification Management (CMS)
  </strong>
 </p>
 <p>
  &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 </p>
 <p>
  &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 </p>
 <p>
  &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 </p>
 <p>
  &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 </p>
 <p>
  &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Loyalty &amp; Communication Programs (CRM)
  </strong>
 </p>
 <p>
  &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 </p>
 <p>
  &bull; Create dynamic customer segmentation models and track behavioural insights
 </p>
 <p>
  &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 </p>
 <p>
  &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 </p>
 <p>
  &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analytics &amp; Insights (CDP / Analytics)
  </strong>
 </p>
 <p>
  &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 </p>
 <p>
  &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 </p>
 <p>
  &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 </p>
 <p>
  &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 </p>
 <p>
  &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 </p>
 <p>
  &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 </p>
 <p>
  &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 </p>
 <p>
  &bull; Strong command of data analysis, segmentation, and reporting
 </p>
 <p>
  &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 </p>
 <p>
  &bull; Experience in e-commerce or retail operations preferred
 </p>
 <p>
  &bull; Strategic mindset with strong planning, communication, and leadership skills
 </p>
 <p>
  &bull; Fluent in English
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 </p>
</div>


Customer Experience (CRM) Manager

SambaSafety

<div><p><b>Who we are:</b></p><p>
Hi, we&rsquo;re SambaSafety and we offer the industry&rsquo;s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.</p><p>
We&rsquo;ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don&rsquo;t take our word for it; we&rsquo;ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.</p><p><b>
What You&rsquo;ll Do:</b></p><p>
We are looking for a Customer Marketing Manager to join our growing marketing team. As a Customer Marketing Manager, your main duty will be to focus on the success and growth of our existing customers. If you love helping people and are customer-centric, you will also love this job!</p><p>
The ideal candidate has a background in marketing, has created campaign assets, understands and has experience using marketing automation systems and CRM systems, has experience writing customer and/or prospect-facing content, and has a passion for championing the customer. This role will be highly collaborative across marketing, customer success, product and sales to create and execute upsell, cross-sell, adoption, and retention campaigns in support of the overall customer marketing strategy.</p><ul><li>
Support with planning and executing marketing campaigns focused on the customer</li><li>
Measure the success of campaigns and confidently present the findings and developments to team leaders</li><li>
Educate customers about new products, product features, and enhancements through omnichannel campaign assets, including but not limited to video, email, social media, websites/landing pages, and internal education for sales and customer success teams</li><li>
Stay up to date with industry trends, best practices and emerging technologies in fleet risk management and safety space, to best be able to speak confidently to the customer</li><li>
Become an advocate for the SambaSafety brand</li></ul><p><b>
Required Skills:</b></p><ul><li>
3-5 years of experience in B2B marketing</li><li>
Understanding of executing programs at scale with a strong appreciation for change management</li><li>
Experience working with Microsoft 365 Suite and other enterprise grade applications (Salesforce and Hubspot experience desired but not required)</li><li>
Excellent project management and organizational skills, with the ability to manage multiple projects at once</li><li>
Strong analytical skills, with the ability to collect, analyze and interpret data</li><li>
Excellent communication and collaboration skills, with the ability to work effectively with both customers and internal cross-functional teams</li><li>
Strong written, oral communication skills and the ability to comfortably present in group settings</li><li>
Strategic thinker with disciplined creative passion and willingness to be hands on</li><li>
Ability to travel for business up to 15%</li></ul><p>
Please note this job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p><b>
Benefits and Perks:</b></p><ul><li>
Flexible and generous Paid Time Off and Paid Volunteer Days</li><li>
401k Employer Match</li><li>
Generous Healthcare Benefits</li><li>
Up to 12 weeks paid time off for maternity leave based on tenure</li><li>
Wellness &amp;Tuition Reimbursement</li><li>
Flexible Work Arrangements</li><li>
Lots of SambaSafety swag &amp; SambaSafety Events</li></ul><p>
Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.</p><p>
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.</p><p>
Come join us to find out for yourself what all the excitement is about!</p></div><p></p>

Customer Marketing Manager

Novo Nordisk, Inc.

<div><div><div><div><div><p>Business Insights and CRM Manager
</p></div></div></div></div><div><div><div><div><b>Category: </b>Project Management &amp; Agile
</div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, Dubai, AE<br>
</div></div></div></div><div></div><div><div><div><div><div>At the intersection of data and strategy lies the power to transform healthcare.</div>
<div>
In a dynamic market like the UAE, business analytics is more than numbers&mdash;it&rsquo;s about uncovering patterns, anticipating needs, and shaping impactful decisions. This role is designed for those who see beyond dashboards, who connect insights to action, and who elevate customer excellence through innovation and collaboration.</div>
<div>
If you're driven by curiosity, inspired by complexity, and motivated to challenge the status quo, this is where your mindset meets purpose.</div><br>
<div></div>
<div><b>
Your new role</b></div>
<div>
As Business Insights and CRM Manager, you will lead the development and execution of business intelligence and CRM strategies for the UAE affiliate. You will play a key role in enabling data-driven decision-making and enhancing customer engagement through advanced analytics and cross-functional collaboration.</div>
<div>
In addition, you will:</div>
<ul>
<li>Develop a centralized insights hub to address key business questions and future needs.</li>
<li>Drive innovation in analytics, including AI-enabled tools and machine learning models.</li>
<li>Own and execute the UAE Business Insights strategy and roadmap in collaboration with local and regional stakeholders.</li>
<li>Assess data maturity and adoption levels and co-create action plans with affiliates to elevate BI capabilities.</li>
<li>Provide data-driven recommendations to the UAE Leadership Team on commercial performance and KPIs.</li>
<li>Align customer strategy with commercial goals to enhance engagement and portfolio uptake.</li>
<li>Monitor competitor performance and ensure an outward-looking approach to benchmarking.</li></ul><br>
<div></div>
<div><b>
Your new department</b></div>
<div>
You will be joining the UAE affiliate, where we are dedicated to delivering innovative solutions and making a meaningful impact. The UAE affiliate is a dynamic and collaborative environment that values innovation, teamwork, and excellence. Located in the vibrant and fast-paced UAE, you will have the opportunity to work closely with a diverse team of professionals, contributing to the success of our organisation and making a difference in the lives of patients.</div><br>
<div></div>
<div><b>
Your skills and qualifications</b></div>
<div>
To be successful for this position, you have a Msc in Business Administration, Economics, Statistics or any relevant field, coupled with a minimum of 5 years of experience in driving business insights and CRM strategy and execution, ideally within pharmaceutical industry. You have proven ability to connect the dots across data sources and business needs, translating insights into strategic actions.</div>
<div>
Furthermore, you have:</div>
<ul>
<li>Strong analytical skills and hands-on experience with dashboards and data visualization tools (e.g., PowerBI, Tableau)</li>
<li>Proactive and solution-oriented mindset, with a passion for challenging the status quo and thinking beyond conventional approaches</li>
<li>Strong communication and stakeholder management skills, with the ability to influence and drive adoption</li>
<li>Comfortable working in a dynamic, cross-functional environment and proposing innovative solutions</li>
<li>Fluent English both written and spoken</li></ul><br>
<div></div>
<div><b>
Working at Novo Nordisk</b></div>
<div>
At Novo Nordisk, collaboration and innovation drive everything we do. Every day we work to find solutions that defeat serious chronic diseases. For over 100 years, this unordinary mindset has seen us build a company like no other&mdash;where mutual respect, curiosity, and determination make extraordinary results possible.</div><br>
<div></div>
<div><b>
What we offer</b></div>
<div>
In addition to a unique and supportive culture, Novo Nordisk offers strong learning and development opportunities tailored to your career and life stage. Our benefits re-flect our commitment to empowering employees to reach their full potential while achieving work-life balance.</div><br>
<div></div>
<div><b>
More information</b></div>
<div>
To submit your application, please upload your CV in English (click on Apply and follow the instructions).</div><br>
<div></div>
<div><b>
Deadline</b></div>
<div>
Apply by 18th November.</div><div></div><div><br>
Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.</div></div></div></div></div></div>

Business Insights and CRM Manager

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