customer strategy manager

Confidential

<div>
 
 
 CRM Manager - Dubai, UAE
 
 
 
 
 
 
 
 The Role
 
 
 
 We are looking for a hands-on CRM Manager to take ownership of customer lifecycle marketing across multiple fashion brands. Sitting within the Marketing team, this role blends strategic thinking with execution, ensuring high-performing CRM campaigns across all channels.
 
 
 You will play a key role in building and scaling the CRM function, driving acquisition, retention, and customer lifetime value. This opportunity is ideal for someone who thrives in a fast-paced eCommerce environment and enjoys both strategy and delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own and lead the end-to-end CRM strategy, aligned with wider digital and commercial objectives
 </li>
 <li>
 Execute email and SMS campaigns end-to-end, from briefing and build through to deployment and optimisation
 </li>
 <li>
 Develop and optimise lifecycle journeys, including welcome, browse/cart abandonment, post-purchase, reactivation, and loyalty
 </li>
 <li>
 Manage CRM campaign planning and calendars, ensuring alignment with trading activity and key launches
 </li>
 <li>
 Drive segmentation and personalisation strategies using customer and behavioural data
 </li>
 <li>
 Analyse performance and report on key KPIs, including revenue contribution, conversion, retention, and CLV
 </li>
 <li>
 Lead A/B testing across messaging, creative, timing, and targeting to continuously improve performance
 </li>
 <li>
 Collaborate with Creative, Brand, and eCommerce teams to deliver engaging, on-brand campaigns
 </li>
 <li>
 Manage CRM platforms (e.g. Klaviyo or similar), ensuring best practices and integration with e-commerce systems
 </li>
 <li>
 Identify opportunities to enhance CRM performance, engagement, and retention
 </li>
 <li>
 Support database growth while ensuring compliance with data privacy regulations
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Proven CRM experience within fashion, retail, or eCommerce
 </li>
 <li>
 Strong balance of strategic ownership and hands-on campaign execution
 </li>
 <li>
 Solid understanding of lifecycle marketing and retention strategies
 </li>
 <li>
 Experience with CRM platforms such as Klaviyo or similar
 </li>
 <li>
 Data-driven mindset with the ability to turn insights into action
 </li>
 <li>
 Strong commercial awareness with a focus on revenue and P+L impact
 </li>
 <li>
 Comfortable working in a fast-paced, high-growth environment
 </li>
 <li>
 Strong communication and stakeholder management skills
 </li>
 </ul>
</div>

Customer Relationship Management Manager

<div>Job Description
This role will be based in Riyadh
The Brand &amp; Customer Manager role represents a unique opportunity to make a meaningful impact for patients in Saudi Arabia. The role is responsible for leading and coordinating efforts across the Cardiometabolic portfolio, with main focus on the launch of our new PCSK9 inhibitor.
In this role, you will play a critical part within the Pharmaceutical Business Unit in Saudi Arabia, ensuring launch excellence and long-term brand success. You will maximize the value of the assigned brands by delivering on sales and market share objectives, enhancing customer experience, and maintaining a strong customer-centric approach.
You will lead and drive both the strategic and operational processes for the assigned brands, including launch preparation, lifecycle management, and long-term brand strategy, while coordinating cross-functional collaboration across the Cross Functional Team (CFT).
Key responsibilities:
1. Launch Excellence / Brand Strategy &amp; Planning<ul><li>
Drive launch excellence by developing and executing a comprehensive launch plan, including product positioning, pre-launch activities, patient journey mapping, and insights generation.</li><li>
Develop and implement robust brand plans in collaboration with the CFT, including positioning, segmentation, and messaging strategies.</li><li>
Lead brand planning and forecasting in coordination with relevant stakeholders (finance, sales team, etc..).</li><li>
Analyze market trends, competitive dynamics, and customer insights to inform strategic decisions and identify growth opportunities.</li><li>
Analyze market trends, competitor activity, and customer insights to inform strategic decisions. Identify opportunities to be unlocked and partner with the relevant stakeholders to drive results, such as the Market Access team.</li><li>
Identify and monitor competitors, market conditions, and industry changes that may impact sales in the assigned portfolio.</li><li>
Partner with Market Access and other stakeholders to unlock opportunities and support optimal patient access.</li><li>
Identify high-potential accounts and map key stakeholders and patient pathways within the healthcare ecosystem.</li></ul>
2. Promotional &amp; Campaign Management<ul><li>
Lead the development of integrated communication strategy (digital, print, in-person), including promotional materials and multi-channel campaigns, partnering with external agencies as needed.</li><li>
Coordinate with medical, regulatory, and legal departments for approval processes.</li><li>
Develop and support the implementation of effective brand launch and portfolio selling strategies.</li></ul>
3. Stakeholder Engagement<ul><li>
External Stakeholders Engagement: Develop strong relationships and partner with key opinion leaders (KOLs) and healthcare professionals (HCPs), to support brand awareness and education, through in-person interaction, events &amp; Congresses and activities.</li><li>
Internal Stakeholders Engagement: Partner closely with the CFT to align on strategic objectives, build a comprehensive plan and related activities/tasks (including support in planning, organizing, and coordinating activities) and monitor implementation.</li></ul><ul><li>
Support the CFT in staying up-to date on the latest product and therapeutic area information.</li><li>
Support the sales force through training, marketing tools, and clear brand communication.</li></ul>
4. Budget &amp; Operations<ul><li>
Manage brand budgets and ensure cost-effective use of resources.</li><li>
Maintain a complete database of all planned and implemented activities per brand to effectively track progress and keep stakeholders informed.</li><li>
Monitor sales data, CRM outputs, and marketing KPIs to assess effectiveness and inform future strategies.</li><li>
Complete and submit all assigned reports in an accurate manner and as per schedule date.</li></ul>
5. Personal Development<ul><li>
Continuously upgrade technical knowledge and skills to follow new marketing trends and methodologies relevant to the assigned portfolio and stays up-to date on the latest product and therapeutic area information for all allocated portfolio indications by attending internal scientific and product trainings, conferences and symposia, as well as by self-study;</li><li>
Writes his/her EDP with guidance and agreement of the Manager, who assesses it quarterly for progress.</li></ul>
Compliance<ul><li>
Ensure strict adherence to pharma marketing compliance, ethical codes, and internal standard operating procedures (SOPs).</li><li>
Ensure all promotional activities comply with regulatory and company standards.</li><li>
Ensure that all relevant company policies, business practices, local Laws and regulations, and compliance guidelines are being followed ensuring high compliance and ethics standards. Ensure highest level of integrity in the territory.</li></ul>
Skills and Qualifications Required<ul><li>
Strong business acumen and analytical skills</li><li>
Self-driven, with the ability to work autonomously and deliver results</li><li>
Strong leadership, communication, and cross-functional collaboration skills</li><li>
Ability to influence without authority</li><li>
Excellent organizational and prioritization skills</li><li>
Strong customer and stakeholder management skills</li><li>
Bachelor's degree in a relevant field (Pharmacy, Life Sciences, or Business)</li><li>
Minimum 5 years&rsquo; experience in the pharmaceutical industry</li><li>
At least 2 years of marketing experience required</li><li>
Saudi nationality required</li><li>
Previous experience in the Cardiometabolic area and/or launch experience in KSA is preferred</li><li>
Proficiency in English required</li></ul>
Required Skills:
Adaptability, Brand Strategy, Cardiology, Communication, Cross-Functional Collaboration, Marketing, Marketing Data Analysis, Marketing Strategy Implementation, Project Management, Stakeholder Engagement, Strategic Planning, Strategic Thinking
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully 
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Not Applicable
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/15/2026<ul><li>A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
</li></ul> 
Requisition ID:R391773</div>

Brand & Customer Manager KSA - CVM

Shankman & Associates

<div>The Category Strategy Manager is responsible for delivering customer, market, and consumer analytics and insights in support of Meijer and other assigned accounts. This role develops actionable recommendations that drive strategic goals and business results for Shankman and its clients. The Category Strategy Manager will lead analysis that builds a strong understanding of key categories and sub-categories, customer trends, shopper behavior, promotional effectiveness, and market dynamics. This individual will partner closely with Business Managers, clients, and retailers to support business reviews, presentations, assortment and distribution opportunities, promotional planning, and overall category strategy. This role may also provide day-to-day guidance, coaching, and oversight for one or more analysts or junior team members. 
Essential Duties and Responsibilities
<ul>
<li>Partner directly with Business Managers on assigned Meijer and grocery clients, maintaining regular communication with internal sales teams, clients, and retailer contacts.</li>
<li>Help drive customer and category strategy using insights from POS, syndicated, shopper, and market data.</li>
<li>Support efforts to strengthen Shankman&rsquo;s category leadership position with assigned customers, including pursuit of Category Influencer opportunities where applicable.</li>
<li>Conduct routine and seasonal category and client analyses and translate findings into clear, actionable recommendations.</li>
<li>Prepare for and participate in customer meetings, line reviews, business reviews, and client presentations.</li>
<li>Analyze trends at the assigned customer, across the broader market, and within comparable Shankman client business to identify risks and opportunities.</li>
<li>Deliver timely post-period and post-season analysis summarizing results, key learnings, and recommendations.</li></ul> 


Seasonal and Ongoing Analysis
<ul>
<li>Complete pre-review analysis to help shape client selling strategies and retailer recommendations.</li>
<li>Lead seasonal reporting and event summaries, including key selling periods such as Valentine&rsquo;s Day, Easter, Summer, Back-to-School, Halloween, and Holiday.</li>
<li>Provide weekly or periodic performance tracking for participating clients during seasonal events and promotional windows.</li>
<li>Monitor everyday business performance and communicate meaningful shifts in sales, distribution, pricing, or shopper behavior.</li></ul> 


Promotional and Business Planning
<ul>
<li>Support the promotional planning process by evaluating retailer programs and recommending effective strategies for clients.</li>
<li>Analyze promotional performance, including sales lift, margin impact, cost, and return on investment for both the retailer and the client.</li>
<li>Assist in scenario planning and business forecasting by providing category, customer, and industry insights.</li></ul> 


Distribution, Inventory, and Category Support
<ul>
<li>Monitor inventory, distribution, and in-stock performance through gap analysis and related reporting.</li>
<li>Partner with sales teams to address voids, distribution gaps, and other execution opportunities.</li>
<li>Maintain data files and category resources for assigned business, including custom segmentations, distribution tracking, merchandising information, and planogram records where applicable.</li>
<li>Develop compelling, data-driven selling stories using syndicated and retailer-specific data.</li></ul> 


Team Leadership
<ul>
<li>Provide direction, coaching, and support to one or more analysts or junior team members, as assigned.</li>
<li>Help prioritize workload, review analyses and presentations, and support development of team capabilities.</li>
<li>Promote strong collaboration, accountability, and continuous improvement across the team.</li></ul> 


Travel
<ul>
<li>Attend meetings with key clients and retailer contacts as needed.</li>
<li>Occasional travel for customer meetings, client visits, and industry or national conferences may be required.</li></ul> 


Education and Experience
<ul>
<li>Bachelor&rsquo;s degree in Marketing, Finance, Business, or a related field.</li>
<li>Minimum of 3+ years of experience in Category Management, insights, analytics, or related business analysis.</li>
<li>Experience supporting grocery or mass retail accounts, with Meijer experience strongly preferred.</li>
<li>Strong proficiency in Microsoft Office, especially Excel and PowerPoint. Power BI Experience is a plus.</li>
<li>Experience working with retailer POS, shopper, and syndicated data platforms.</li>
<li>Experience with space planning and merchandising analytics is a plus.</li>
<li>Prior experience leading projects independently and managing multiple priorities in a fast-paced environment.</li>
<li>Previous people-management or informal team leadership experience is a plus.</li></ul> 


Knowledge, Skills, and Abilities
<ul>
<li>Strong analytical skills with the ability to turn data into clear recommendations and business actions.</li>
<li>Ability to work independently while maintaining strong attention to detail and effective time management.</li>
<li>Strong communication and presentation skills, including the ability to explain complex information clearly to internal teams, clients, and customer contacts.</li>
<li>Strong critical thinking and problem-solving skills with a strategic mindset.</li>
<li>Ability to work effectively in a team environment and maintain professionalism in all interactions.</li>
<li>Willingness to embrace change and identify opportunities to improve efficiency and effectiveness.</li></ul></div>

Category Strategy Manager

Shankman &amp; Associates is a regional, full service, CPG broker covering all classes of trade, in an eight state, Midwestern geography. In business for over 45 years, Shankman &amp; Associates prides itself in representing leading national manufacturers, while fostering an entrepreneurial environment suited for the best and brightest associates. Company culture is focused on results, professionalism, service, respect, and kindness.Shankman &amp; Associates is actively expanding its team, and is looking for strategic, energetic, results-oriented professionals.Job SummaryThe Category Strategy Manager is responsible for delivering customer, market, and consumer analytics and insights in support of Meijer and other assigned accounts. This role develops actionable recommendations that drive strategic goals and business results for Shankman and its clients.The Category Strategy Manager will lead analysis that builds a strong understanding of key categories and sub-categories, customer trends, shopper behavior, promotional effectiveness, and market dynamics. This individual will partner closely with Business Managers, clients, and retailers to support business reviews, presentations, assortment and distribution opportunities, promotional planning, and overall category strategy.This role may also provide day-to-day guidance, coaching, and oversight for one or more analysts or junior team members.Essential Duties and Responsibilities<ul><li>Partner directly with Business Managers on assigned Meijer and grocery clients, maintaining regular communication with internal sales teams, clients, and retailer contacts.</li><li>Help drive customer and category strategy using insights from POS, syndicated, shopper, and market data.</li><li>Support efforts to strengthen Shankman&rsquo;s category leadership position with assigned customers, including pursuit of Category Influencer opportunities where applicable.</li><li>Conduct routine and seasonal category and client analyses and translate findings into clear, actionable recommendations.</li><li>Prepare for and participate in customer meetings, line reviews, business reviews, and client presentations.</li><li>Analyze trends at the assigned customer, across the broader market, and within comparable Shankman client business to identify risks and opportunities.</li><li>Deliver timely post-period and post-season analysis summarizing results, key learnings, and recommendations.</li></ul>Seasonal and Ongoing Analysis<ul><li>Complete pre-review analysis to help shape client selling strategies and retailer recommendations.</li><li>Lead seasonal reporting and event summaries, including key selling periods such as Valentine&rsquo;s Day, Easter, Summer, Back-to-School, Halloween, and Holiday.</li><li>Provide weekly or periodic performance tracking for participating clients during seasonal events and promotional windows.</li><li>Monitor everyday business performance and communicate meaningful shifts in sales, distribution, pricing, or shopper behavior.</li></ul>Promotional and Business Planning<ul><li>Support the promotional planning process by evaluating retailer programs and recommending effective strategies for clients.</li><li>Analyze promotional performance, including sales lift, margin impact, cost, and return on investment for both the retailer and the client.</li><li>Assist in scenario planning and business forecasting by providing category, customer, and industry insights.</li></ul>Distribution, Inventory, and Category Support<ul><li>Monitor inventory, distribution, and in-stock performance through gap analysis and related reporting.</li><li>Partner with sales teams to address voids, distribution gaps, and other execution opportunities.</li><li>Maintain data files and category resources for assigned business, including custom segmentations, distribution tracking, merchandising information, and planogram records where applicable.</li><li>Develop compelling, data-driven selling stories using syndicated and retailer-specific data.</li></ul>Team Leadership<ul><li>Provide direction, coaching, and support to one or more analysts or junior team members, as assigned.</li><li>Help prioritize workload, review analyses and presentations, and support development of team capabilities.</li><li>Promote strong collaboration, accountability, and continuous improvement across the team.</li></ul>Travel<ul><li>Attend meetings with key clients and retailer contacts as needed.</li><li>Occasional travel for customer meetings, client visits, and industry or national conferences may be required.</li></ul>Education and Experience<ul><li>Bachelor&rsquo;s degree in Marketing, Finance, Business, or a related field.</li><li>Minimum of 3+ years of experience in Category Management, insights, analytics, or related business analysis.</li><li>Experience supporting grocery or mass retail accounts, with Meijer experience strongly preferred.</li><li>Strong proficiency in Microsoft Office, especially Excel and PowerPoint. Power BI Experience is a plus.</li><li>Experience working with retailer POS, shopper, and syndicated data platforms.</li><li>Experience with space planning and merchandising analytics is a plus.</li><li>Prior experience leading projects independently and managing multiple priorities in a fast-paced environment.</li><li>Previous people-management or informal team leadership experience is a plus.</li></ul>Knowledge, Skills, and Abilities<ul><li>Strong analytical skills with the ability to turn data into clear recommendations and business actions.</li><li>Ability to work independently while maintaining strong attention to detail and effective time management.</li><li>Strong communication and presentation skills, including the ability to explain complex information clearly to internal teams, clients, and customer contacts.</li><li>Strong critical thinking and problem-solving skills with a strategic mindset.</li><li>Ability to work effectively in a team environment and maintain professionalism in all interactions.</li><li>Willingness to embrace change and identify opportunities to improve efficiency and effectiveness.</li></ul>Benefits:<ul><li>401(k)</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Prescription drug insurance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What salary range are you looking for?</li><li>Are you willing to complete a background check during the preemployment process?</li></ul>Work Location: Hybrid remote in Grand Rapids, MI 49508

Ooredoo Fintech

<div>
 
 
 Purpose
 
 
 
 We are looking for a commercially driven customer lifecycle expert to join the OFTI as Customer Value &amp; Lifecycle Manager. In this role, you will own the end-to-end customer journey &mdash; from onboarding and first transaction to wallet adoption and cross-sell &mdash; designing the strategies that turn single-use customers into loyal, multi-product users of the respective markets of OFTI. You are the architect of customer value management, retention and revenue diversification for OFTI.
 
 
 
 
 
 Remittance is today's revenue engine in some of the markets and requires evolving customers into active wallet users &mdash; generating revenue through cross-sell into cards, micro-lending, and lifestyle services. In the new markets it will require ensuring multiple use cases are adopted from the get-go. The Customer Value &amp; Lifecycle Manager operates across Qatar, Oman, Tunisia, Maldives and future markets, sitting at the strategic centre of this transition and ensuring the business is systematically maximizing the lifetime value of every customer relationship.
 
 
 
 
 
 
 Context
 
 
 
 
 Ooredoo Fintech (OFT)
 
 is a fast-growing scale-up on a mission to empower people and businesses across the MENA region with innovative financial solutions. Backed by the strength and heritage of Ooredoo Group and driven by a passionate team, we deliver secure, intuitive money tools through our brands: Ooredoo Money, walletii, and m-Faisaa, serving users in Qatar, Oman, and the Maldives. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowering tools.
 
 
 
 
 
 
 Role Accountabilities
 
 
 <ul>
 <li>
 Define and own the customer lifecycle framework across all OFTI markets &mdash; mapping the journey from acquisition through activation, engagement, and cross-sell, with clear commercial KPIs at each stage.
 </li>
 <li>
 Build and maintain Customer Lifetime Value (CLV) models to identify high-value segments, predict churn risk, and ensure commercial investment is directed to the highest-return opportunities.
 </li>
 <li>
 Design data-driven lifecycle campaign briefs for the central marketing team and country teams, ensuring all campaigns are audience-targeted, journey-sequenced, and tied to measurable revenue outcomes.
 </li>
 <li>
 Lead the commercial strategy for wallet adoption &mdash; developing incentive structures, activation triggers, and multi-product propositions that shift customer behaviour from single use-case user to regular wallet engagement.
 </li>
 <li>
 Identify and size cross-sell opportunities across the product portfolio, building the commercial case for each revenue stream with P&amp;L projections and conversion modelling.
 </li>
 <li>
 Monitor and report on lifecycle KPIs (D7/D30 retention, product attach rates, dormancy rates, cross-sell conversion) across all markets, producing actionable recommendations for the stakeholders.
 </li>
 <li>
 Oversee and manage the commercial budget, ensuring that financial resources are strategically allocated across lifecycle triggers to maximize ROI and lower the cost-of-retention.
 </li>
 <li>
 Partner with central marketing and local market teams to architect the commercial calendar, ensuring campaign sequencing is optimized to drive long-term Customer Lifetime Value (CLTV) and portfolio health.
 </li>
 <li>
 Rigorously evaluate the performance of ongoing initiatives in collaboration with local &amp; central teams, validating that engagement activities have materialized into the expected revenue growth and measurable customer stickiness.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 Experience
 
 : 5&ndash;8 years in customer lifecycle management, CRM strategy, or customer value management within Fintech, Banking, or Telecoms, with a demonstrated track record of driving retention and cross-sell outcomes.
 </li>
 <li>
 
 Lifecycle &amp; CRM Skills:
 
 Proven experience designing and executing lifecycle programs that deliver measurable improvement in retention, engagement, and cross-sell conversion rates.
 </li>
 <li>
 
 Commercial Acumen:
 
 Strong understanding of consumer financial products economics, including digital wallet revenue models, remittance, and consumer lending P&amp;L.
 </li>
 </ul>
 
 
 
 
 
 Minimum Entry Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor's degree in Business, Marketing, Finance, or a related field. MBA or equivalent postgraduate qualification is a strong plus.
 </li>
 </ul>
 
 
 
 
 
 Personal Profile
 
 
 <ul>
 <li>
 Adept at navigating a matrix organization, demonstrating the professional maturity and interpersonal agility required to drive alignment and high-velocity execution across diverse cross-functional and regional teams.
 </li>
 <li>
 Customer-first thinker with a strong revenue orientation &mdash; able to connect user behaviour patterns to commercial outcomes and build a compelling case for investment.
 </li>
 <li>
 Strong storytelling and brief-writing skills to influence marketing and product teams who do not report directly to this role.
 </li>
 <li>
 Comfortable operating across multiple markets with varied cultural and regulatory contexts, adapting strategies without losing commercial rigour.
 </li>
 </ul>
 
 
</div>

Customer Value & Lifecycle Manager

Santa Barbara Botanic Garden

<div>A Day in the Life
The Membership Experience &amp; Strategy Manager leads the strategic direction, growth, and overall experience of the Garden&rsquo;s membership program. This position drives acquisition, retention, and upgrade strategies; develops and executes membership communications; oversees member events and engagement programs; and ensures a high-quality, consistent member experience across all touchpoints. This role also holds programmatic oversight of Alpine, ensuring accurate member records, running data reports, and leveraging analytics to inform membership strategy. The manager works closely with the Development Operations Manager to ensure smooth coordination between member experience and backend operations.
This non-exempt, full-time (40 hours per week) position, reports to the Director of Development.
The Team
We love native plants and more importantly, we love talking about plants to encourage and cultivate support for our mission! We are fortunate to have diverse development team including folks just starting out and experienced development professionals. All of us understand that our interactions and relationships with our guests, members, and constituents build our support base &ndash; we create native plant enthusiasts and consequently, future donors! You will join an amazing team.
What You&rsquo;ll Do 
Membership Strategy &amp; Program Leadership<div><ul><li>
Lead the development and execution of strategies to grow membership through acquisition, retention, upgrades, and enhanced member benefits.</li><li>
Drive and maintain the membership program plan, including annual goals, KPIs, and member engagement priorities.</li><li>
Advise the Director of Development on membership trends, growth opportunities, and data-driven decision-making.</li><li>
Track membership performance and recommend improvements based on data insights.</li><li>
Ensure Guest Service Associates (GSAs) are trained and informed on membership goals and acquisition drives.</li><li>
Prepare Guest Service Associates (GSA) incentive program for each pay period</li><li>
Track and nurture community membership programs (SB, Goleta, and Carpinteria Libraries).
</li></ul></div>Member Experience Oversight<div><ul><li>
Ensure prompt, positive, and accurate membership interactions via website, phone, and email, setting quality standards for member communication and service.</li><li>
Oversee member fulfillment workflows (packets, digital cards, benefit distribution), in partnership with the Development &amp; Membership Operations Manager.</li><li>
Resolve complex member inquiries and support high-level member communications.</li></ul></div>
Membership Communications, &amp; Marketing<div><ul><li>
Compose and execute acquisition campaigns, and monthly Member Digest emails in Mailchimp, in collaboration with Marketing &amp; Communications.</li><li>
Establish the strategy and timeline for all membership mailings and email communications,</li><li>
including acquisitions, renewals, upgrades, and invitations.</li><li>
Design and update membership print and digital materials using Canva; coordinate production with mail houses, as needed.</li></ul></div>
Events, Engagement, &amp; Cross-Department Collaboration<div><ul><li>
Work with the Director of Development and Senior Donor Relations Manager to create the annual calendar of membership events and programs.</li><li>
Coordinate membership initiatives with all departments.</li><li>
Lead planning and execution of member events, such as previews, receptions, and programmatic experiences.</li><li>
Prepare invitation lists with support from Development Operations; oversee registration, check-in flow, and follow-up workflows after events.</li></ul></div>
Alpine Programmatic Oversight<div><ul><li>
Run membership reports, segment lists, and update member/donor records.</li><li>
Ensure data accuracy related to membership processing and engagement tracking.</li><li>
Collaborate with the Development Operations Manager on data standards and record maintenance best practices.</li><li>
Must have or develop proficiency in Alpine, ACME Ticketing, and digital membership card software; serve as a trainer for membership-related functions.</li></ul></div>
 Gift Processing &amp; Data Integrity<div><ul><li>
Accurately process and record high volume of gifts (online, mail, in-person, in-kind) in Alpine while adhering to Garden confidentiality and compliance policies.</li><li>
Log incoming daily gifts related to membership, contributions, and/or events received by mail.</li><li>
Create daily gift batches, deposit files, and weekly stewardship reports to associated email lists.</li><li>
Scan gift documentation materials and maintain digital recordkeeping standards.</li><li>
Ensure timely, accurate donor and member acknowledgements, paying special attention to designations and gift details.</li></ul> 
 Development Collaboration</div><div><ul><li>
Support donor cultivation and stewardship activities by identifying notable member engagement trends and sharing insights with the Development team.</li><li>
Attend Development Committee meetings and prepare relevant membership updates.</li></ul></div>
You Must Be Able To:<div><ul><li>
Lead membership strategy and experience design.</li><li>
Use Alpine to track membership activity, run reports, and update records.</li><li>
Manage projects, attend inter-departmental meetings, write reports, and serve as the key membership contact across the organization.</li><li>
Problem-solve, manage time, and multi-task to meet deadlines and priorities</li><li>
Work comfortably in a fast-paced environment that requires quick turnaround and flexibility</li><li>
Work independently and as part of a team to further the goals of the organization</li><li>
Lift and carry 20 lbs., bending, squatting and walking stairs and the SBBG trails</li><li>
Stand/walk for up to 2 hours at a time, and using a computer or phone for lengthy periods</li></ul></div>
You Will Definitely Need:<div><ul><li>
Database experience</li><li>
Excellent organizational and proofreading skills, with attention to detail and accuracy</li><li>
Strong interpersonal communication skills and sensitivity &ndash; both verbal and written - with diverse audiences.</li><li>
Proficiency in Microsoft Office Suite, with an emphasis on Excel.</li><li>
Bachelor&rsquo;s degree or equivalent knowledge and experience.</li></ul></div>
It Would Be Nice if You Had:<div><ul><li>
Experience in non-profit office administration</li><li>
Fluency in Spanish (not necessary, but we would love this!)</li><li>
Public garden or museum experience</li></ul></div>
More About Us
The Garden is a beautiful place to work! And in this role, you are often outdoors. In addition to beautiful views, outdoor work environments also include exposure to extreme temperature fluctuations, rain, dust, allergens, poison oak, insects, small wild animals, and sun exposure.
Disclaimer:
The employee must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Santa Barbara Botanic Garden retains the right to change or assign other duties to this position.</div>

Membership Experience & Strategy Manager

LEO MEA (Middle East & Africa)

<div>
 
 Company Description
 
 
 
 Creativity has the power to transform human behavior This is the core belief of what we call HumanKind. It's not about advertising or brand propositions or selling products. It's about people and purpose. It's an approach to marketing that serves true human needs, not the other way around. That's why everything we do for brands at Leo Burnett MEA is designed with a human purpose in mind. A brand without purpose is one that will never be understood or embraced by people. A brand with purpose can be a true agent of change and transform the way people think, feel or act. A brand with a true HumanKind purpose can change the world. Our dream is to be the best creator of ideas that truly move people - bar none. Leo Burnett Worldwide, part of Publicis Groupe, is one of the world&rsquo;s largest agency networks with 96 offices and nearly 10,000 employees. In 2012, the global network was awarded a record-breaking 55 Lions at the Cannes Lions Festival of Creativity and was also named &ldquo;Network of the Year&rdquo; by YoungGuns, Dubai Lynx and MENA Cristal Awards.
 
 
 
 Overview
 
 
 
 The Manager role in the Strategy &amp; Insights team is responsible for:
 
 
 <ul>
 <li>
 Managing the strategy &amp; insights on key assigned clients
 </li>
 <li>
 Consistently delivering inspiring and untapped insights to deliver breakthrough thiking
 </li>
 <li>
 Consistently driving improvement in the strategy product
 </li>
 <li>
 Consistently influencing improvement in the creative product
 </li>
 <li>
 Forging a trusting and reliable partnership with internal teams
 </li>
 <li>
 Forging a trusting and reliable partnership with client teams
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Actively uses and advocates the Publicis Groupe FUEL platform.
 </li>
 <li>
 Actively participates in every Groupe and Agency OPEN brief with inspiring springboards.
 </li>
 <li>
 Deconstructs past award submissions to identify key components of a successful story and discusses findings consistently.
 </li>
 <li>
 Comes up with proactive briefs for clients based on qualified opportunities.
 </li>
 <li>
 Leads the client's Effectiveness awards entries and submissions, regionally and globally.
 </li>
 <li>
 Support creative teams on Creative awards for clients.
 </li>
 <li>
 Is focused on being revelatory vs. boring as a strategist. Insights need to be insightful vs facts or observations.
 </li>
 <li>
 Is persistent about improving the craft of the strategic thinking behind briefs.
 </li>
 <li>
 Attends trainings - internal and external - promptly.
 </li>
 <li>
 Drives the team to scour culture for new uses of tehcnology, data and design to weave innovative thinking into strategic work.
 </li>
 <li>
 Leads and creates focused, insightful and inspiring connections plans with creative briefs (not just a briefing springboard).
 </li>
 <li>
 Manages and builds primary and secondary research: 1) for clients, and 2) for the agency.
 </li>
 <li>
 Shows ability to synthesize qualitative and quantitative data from sources available, to provide strategic implications and creative inspiration.
 </li>
 <li>
 Participates in agency new business pitches and creates an impact through detailed and distinctive strategic thinking.
 
 
 </li>
 </ul>
 Business Acumen &amp; Operational Efficiency
 
 
 <ul>
 <li>
 Is knowledgeable about the client's category and business.
 </li>
 <li>
 Creates successful reviews of work and final delivery of assignments and tasks for clients and pitches.
 </li>
 <li>
 Creates client presentations that succinctly but effectively tell the story and appropriately positions the work for success.
 </li>
 <li>
 Creates category and competitive landscape assessments.
 </li>
 <li>
 Plans client workshops and actively participates.
 </li>
 <li>
 Creates monitoring of social, cultural and technological trends along with their impact on attitudes and behaviours.
 </li>
 <li>
 Creates team participation in client-conducted researches.
 </li>
 <li>
 Displays attention to detail when producing reports and updates to stakeholders.
 </li>
 <li>
 Creates consistent monitoring of every campaign's performance for clients - brand, business and media, and builds optimization plans for the next campaigns.
 </li>
 <li>
 Nourishes and safeguards client relationships, maintains contact, is proactive with knowledge-sharing and builds a strong rapport.
 
 
 </li>
 </ul>
 Innovative &amp; Analytical Mindset
 
 
 <ul>
 <li>
 Market Research: Designs and executes original methods of primary research producing actionable reports.
 </li>
 <li>
 Ideation: Sythesizes complex information into compelling stories and inspiring creative opportunities.
 </li>
 <li>
 Competitive Analysis: Drives analysis about (and hence, is aware of) threats and opportunities for clients. Shares with others.
 </li>
 <li>
 Presentation Development: Engages in presentations with clear narratives that are insightful and distinctive vs. typical strategists.
 </li>
 <li>
 Strategic proactivity: Keeps cross-functional teams focused on higher-level strategic goals of the brand, and keeps inspiring through proactive opportunities.
 </li>
 <li>
 Strategic partnership: Maintains an authentic trust with clients and agency teams, based on competence, reliability and value.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or Masters degree in marketing, research, data or business.
 </li>
 <li>
 5-6 years of experience in a similar role within an agency.
 </li>
 <li>
 Fluent Arabic &amp; English.
 </li>
 <li>
 Experience working on airlines, tourism &amp; telco a plus.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 R-3480 L-1106
</div>

Manager - Strategy & Insights

Search 10000+ Customer strategy manager jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 customer strategy manager jobs Near Me

Customer Relationship Management Manager

Brand & Customer Manager KSA - CVM

Category Strategy Manager

Category Strategy Manager

Customer Value & Lifecycle Manager

Membership Experience & Strategy Manager

Manager - Strategy & Insights