customer strategy manager

UChicago Medicine

<div>Job Description:

Be a part of a world-class academic healthcare system at UChicago Medicine as a Strategy Implementation Manager at our Hyde Park Campus. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area. 
The Strategy Implementation Manager reports to the Director of Strategy and Implementation and works closely with the Strategy Implementation Managers and Senior Strategy Managers. The Strategy Implementation manager will also interface with key hospital and physician leadership. 
Essential Job Functions<ul><li>
Assist in the management of high impact strategy projects that support the enterprise strategy. Projects are often multi-year, transformational, and span multiple functions in the health system.
</li><li>Clearly defines project scope, develops project plans, and sets priorities for working teams.
</li><li>Ensures the success of the Strategy Implementation team and its partners by serving as a thought partner, establishing key metrics, facilitating working team meetings, identifying and helping to mitigate risks and issues, developing content, and ensuring implementation stays on track.
</li><li>As needed, supports due diligence efforts and manages integration with key partners.</li></ul> 
Required Qualifications<ul><li>
Master&rsquo;s degree required, or equivalent combination of Bachelor&rsquo;s degree and experience</li><li>
5 years of progressive experience or 3 years of experience plus a Master&rsquo;s degree</li><li>
1-2 years top tier consulting firm experience with focus on strategic planning OR 3-5 years in a strategic planning function at a large health care system or large organization is desirable</li></ul><ul><li>
M&amp;A and post-merger integration experience is a plus</li><li>
Strong project management, program management and analytical skills while working within tight deadlines and multiple projects.</li><li>
Strong communication and client management skills</li><li>
Ability to build strong relationships with senior leadership and lead through influence</li><li>
Strong presentation, communication, relationship management, Excel &amp; PowerPoint skills are required.</li></ul>
Position Details<ul><li>
Job Type/FTE: Full-time</li><li>
Shift: Day, 8am-5pm</li><li>
CBA Code: Non-Union</li><li>
Work Location: Flexible Remote- Hyde Park, IL</li><li>
Unit/ Department: Strategy</li></ul>
Why Join Us:
<div>
We&rsquo;ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment&hellip; with patients and with each other. We&rsquo;re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you&rsquo;d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we&rsquo;re doing work that really matters. Join us. Bring your passion.</div><div></div><div> 
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities</div><div></div><div> 
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.</div><div></div><div> 
As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.</div><div></div><div> 
Compensation &amp; Benefits Overview</div><div></div><div> 
UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.</div><div></div><div> 
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.</div><div></div><div> 
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.</div></div>

Strategy Implementation Manager, Full time - Days

Al Marwan Real Estate

<div>
 
 
 Who we are:
 
 
 
 Al Marwan Group is a holding company established in 1978. Over the years, we have built a strong and diversified portfolio in Real Estate Development &amp; Management, Hospitality, General Contracting, and Heavy Machinery trading, providing innovative solutions for the Construction, Mining, Oil, and Gas industries.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The CRM Manager is responsible for leading the strategy, implementation, and optimization of the company&rsquo;s Customer Relationship Management (CRM) systems and processes and other systems. This role focuses on enhancing customer engagement, improving sales and leasing operations, and driving data-driven decision-making across the organization. The CRM Manager will collaborate with cross-functional teams to ensure that technology solutions align with business objectives and deliver measurable value.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the planning, development, and continuous improvement of CRM systems to support sales, marketing, leasing, and customer service functions.
 </li>
 <li>
 Collaborate with business stakeholders to identify CRM requirements, design tailored workflows, and enhance user experience.
 </li>
 <li>
 Manage the integration of the CRM with other systems (e.g., ERP, property management platforms, marketing automation tools).
 </li>
 <li>
 Develop and maintain CRM dashboards, reports, and analytics to provide insights into customer behavior, sales performance, and campaign effectiveness.
 </li>
 <li>
 Oversee data management practices, ensuring accuracy, consistency, and compliance with data protection regulations.
 </li>
 <li>
 Provide leadership and guidance to internal teams or vendors involved in CRM customization and support.
 </li>
 <li>
 Establish KPIs and performance metrics to measure CRM success and its impact on business outcomes.
 </li>
 <li>
 Conduct user training sessions and promote CRM adoption across departments.
 </li>
 <li>
 Build and maintain strong relationships with clients, vendors, and technology partners to ensure system stability and ongoing innovation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, Marketing, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum of 5 years of experience managing CRM platforms, preferably within the real estate industry.
 </li>
 <li>
 Strong understanding of real estate operations including sales, leasing, and customer lifecycle management.
 </li>
 <li>
 Proven experience with leading CRM platforms (e.g., Salesforce, Zoho, HubSpot, or Microsoft Dynamics).
 </li>
 <li>
 Excellent analytical skills with experience in CRM reporting, data analysis, and customer segmentation.
 </li>
 <li>
 Strong leadership, communication, and project management abilities.
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams and manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Other Preferred Skills:
 
 
 <ul>
 <li>
 Experience in CRM customization and integration with ERP or marketing tools.
 </li>
 <li>
 Familiarity with cloud-based CRM solutions and API integrations.
 </li>
 <li>
 Knowledge of digital marketing automation and lead management tools.
 </li>
 <li>
 Certification in CRM platforms (e.g., Salesforce Administrator or equivalent) is a plus.
 </li>
 </ul>
 
 
</div>

Customer Relationship Management Manager

Cornerstone OnDemand

<div>We're looking for a
Principal Customer Success Manager ( HR Technology )
 This role is Office Based, India
Principal Customer Success Manager (HR Technology) | Hybrid | Hyderabad, Bangalore or Chennai | IC Role
The objective of the Principal CSM is to maximize customer retention and success while driving operational excellence to ensure customers realize the full value of their investment in Cornerstone. The role spans technology, consulting, and operations management, and requires the successful candidate to have a strong background in technology/Software as a Service, as well as upwardly facing stakeholder management skills. This is a key leadership position working closely with both technologists and senior leadership. 
The Principal CSM will be the primary customer point of contact, funneling all customer requests and maintaining a comprehensive view of all projects and outcomes. This role will effectively collaborate cross-functionally and champion customer initiatives through extended internal teams, such as Product Management, Engineering, and Support, while aligning to the Cornerstone company strategy. By providing a world class experience and maintaining a proactive focus on product optimization, adoption and engagement, the Principal CSM drives outcomes leading to retention, expansion, and advocacy.
In this role you will:
Be dedicated to a portfolio of large, strategic customers to ensure the highest level of service and success. 
Maintain a comprehensive view of all aspects of the customer&rsquo;s Cornerstone relationship, including all projects, requests, and initiatives. 
Develop and execute comprehensive program strategies that align with customer objectives. 
Establish a high-touch communication cadence with both the customer and internally aligned resources. 
Closely partner with the Account Manager on customer governance (via Account Mapping and Planning, Success Plans, Business Reviews). 
Independently collaborate with Sales, Engineering, Product, and other internal teams to set outcomes and measurable objectives with the customer. 
Partner with the customer to understand their current and future business goals and challenges and translate that into people, product, and process strategies to improve their overall Cornerstone experience. 
Constantly look for opportunities to position/seed related Cornerstone products and solutions with the customer. 
Manage end to end project lifecycles, from initial planning to execution and evaluation. Monitor progress, milestones, and deliverables, ensuring alignment with customer expectations and company goals. 
Work across the customer&rsquo;s business organization to communicate the value of these solutions to their team and executives. 
Provide industry insights, guidance, and recommendations to drive customer strategic outcomes. Share knowledge and insights with the internal team to drive innovation. 
Work closely with customers to maximize opportunities for expansion, upsell, and cross sells as well as renewals. Provide guidance on utilizing Cornerstone products, promoting adoption, and delivering quantifiable value. 
... and being the rockstar you are, you will be willing to take on additional responsibilities as needed
You&rsquo;ve got what it takes if you
Have a minimum of 10y - 12y of customer-facing program/project manager experience with the ability to work closely with both technical teams and business focused stakeholders. 
Have demonstrated ability to manage difficult technical and complex customer critical issues. 
Are highly detail-oriented and able to manage multiple projects simultaneously with strong risk management and mitigation skills. 
Have a good understanding and interest in the Learning domain, trends, actors&hellip; 
Have the ability to build relationships and manage senior stakeholders effectively. 
Are organized and methodical with excellent follow-up to meet customer expectations and deadlines. 
Have excellent interpersonal, communication, presentation, consulting, and analytical skills. 
Have passion for customer success and are delivery focused and service oriented with an entrepreneurial mindset of being able to drive continuous improvement and optimization. 
Enjoy working in a fast-paced, dynamic organization. 
Are able to adapt changes in roles and responsibilities. 
Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Business, Organizational Development or other applicable field. 
Are able to travel up to 15-30%. 
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment 
Consideration for privacy and security obligations 
 Extra dose of awesome if you have... 
Strong technical understanding around cloud solutions, operating concepts and infrastructure. 
SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation.
#LI-Hybrid
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now &ndash; is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone &ndash; anywhere &ndash; to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. 
Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!</div>

Principal Customer Success Manager ( HR Technology )

Richpanel

<div><h3 class="jobSectionHeader">Quick Highlights</h3><ul>
<li>Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.
</li><li>Reports to: Head of Customer Success
</li><li>Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA.
</li><li>Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
</li><li>Location: In-office. Bangalore, India.
</li><li>Compensation: INR 20 &ndash; 30 LPA, depending on experience.
</li><li>Team: You&rsquo;ll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
</li><li>Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption, we&rsquo;re scaling our Customer Success team to deepen relationships, increase automation ROI, and ensure long-term retention.</li>
</ul><h3 class="jobSectionHeader">
About the Role</h3>
As a Customer Success Manager at Richpanel, you&rsquo;ll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You&rsquo;ll act as a trusted advisor to CX and e-commerce leaders&mdash;connecting business goals with automation outcomes.
You&rsquo;ll manage customers end-to-end&mdash;from onboarding to renewal&mdash;while helping shape Richpanel&rsquo;s success playbooks, workflows, and processes. If you love solving business problems, influencing product strategy, and turning adoption into executive-level impact, this is the role for you.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth.
</li><li>Maintain &lt;5% churn rate across your portfolio.
</li><li>Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner.
</li><li>Run QBRs/MBRs tying Richpanel adoption to ROI, CX metrics, and business outcomes.
</li><li>Identify risks early and execute structured mitigation plans, surfacing upsell and cross-sell opportunities.
</li><li>Lead onboarding for new customers, ensuring automation and workflows go live on time.
</li><li>Act as a technical first responder for Level 1 issues, demonstrating deep product knowledge.
</li><li>Collaborate cross-functionally with Product, Sales, and Support to align account strategy.
</li><li>Contribute to evolving playbooks, renewal forecasting, and success frameworks.
</li><li>Represent the voice of the customer, influencing product roadmap and integrations.</li>
</ul><h3 class="jobSectionHeader">
Outcomes</h3><ul>
<li>Retain 85% GRR annually 
Focus on protecting existing revenue and proactively reducing churn and downgrades.
</li><li>Maintain 80% coverage of your customer portfolio 
Stay actively engaged with 80%+ of accounts every month (business reviews, adoption touchpoints, etc.).
</li><li>Onboard 5 customers per month and score 90% on the Success Kit implementation 
Success Kit = paid onboarding package ($2,000) + quality check to ensure implementation excellence.
</li><li>Reduce Surprise Churn to 20% 
Develop early warning signals and proactive intervention strategies.</li>
</ul><h3 class="jobSectionHeader">
What Success Looks Like</h3><ul>
<li>Strong GRR &amp; NRR across your accounts, with consistent renewals and expansions.
</li><li>High automation adoption (30&ndash;60% per account) and measurable improvements in CSAT, resolution time, and cost savings.
</li><li>Identified upsell and cross-sell opportunities through alignment of features with business goals.
</li><li>Recognized internally as an escalation point and workflow expert.
</li><li>Built turnaround plans to successfully prevent churn.
</li><li>Recognized by customer leadership as a trusted advisor.</li>
</ul>
Requirements<ul><li>
4+ years of experience in Customer Success or Account Management in SaaS.
</li></ul><ul><li>Proven track record of owning renewals, onboarding, adoption, and expansions.
</li><li>Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI.
</li><li>Strong problem-solving skills &mdash; able to map workflows, identify churn risks, and design automation strategies.
</li><li>Excellent communication and storytelling abilities.
</li><li>Hands-on approach &mdash; able to build playbooks, workflows, and success plans.
</li><li>SaaS experience required; e-commerce or CX automation experience preferred.
</li><li>B.Tech degree or equivalent.
</li><li>Strong technical aptitude, project management, and analytical skills.</li>
</ul>
Benefits<h3 class="jobSectionHeader">
What We Offer</h3><ul>
<li>Competitive salary and performance-based bonuses</li>
<li>Opportunity to work with cutting-edge AI technology</li>
<li>Modern, chic office space in a vibrant neighbourhood</li>
<li>Quarterly team outings and off-sites</li>
<li>Chance to make a meaningful impact in a rapidly growing startup</li>
</ul>
&zwj;<h3 class="jobSectionHeader">
Important Notes</h3><ul>
<li>This is an in-office position based in Bangalore, India.
</li><li>The role requires night shifts to align with US customer hours.
</li><li>Our culture prioritizes results and ownership &mdash; expect autonomy and responsibility.</li></ul></div>

Customer Success Manager - Strategic Accounts

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Trivers

<div>
 
 Job Purpose:
 
 
 To provide direct support to the Strategy Manager by monitoring strategic initiatives, coordinating marketing activities, and supporting IT &amp; digital transformation projects. The role aims to enhance execution efficiency, ensure alignment across departments, and deliver timely reports for effective decision-making.
 
 
 
 
 
 Key Responsibilities:
 
 
 Strategic Support
 
 
 &bull; Develop and monitor the implementation of strategic initiatives in collaboration with other departments, ensuring alignment with corporate objectives.
 
 
 &bull; Track management decisions and action items to ensure timely execution.
 
 
 &bull; Conduct research and benchmarking to support strategic recommendations.
 
 
 &bull; Provide concise updates and summaries to the Strategy Manager.
 
 
 Marketing Support
 
 
 &bull; Lead the Marketing Department at the corporate level, ensuring alignment with the company&rsquo;s overall strategy.
 
 
 &bull; Ensure marketing deliverables are aligned with the company&rsquo;s strategic objectives.
 
 
 &bull; Prepare periodic summaries and performance reports on marketing activities.
 
 
 IT &amp; Digital Transformation Support
 
 
 &bull; Develop and execute a comprehensive digital transformation strategy for the company.
 
 
 &bull; Oversee IT and digital transformation projects, ensuring milestones and deliverables are met.
 
 
 &bull; Coordinate with technical teams to provide regular updates and reports.
 
 
 &bull; Support the effective use of digital tools (e.g., Power BI, project management systems).
 
 
 
 
 
 
 
 REQUIRED: COMPETENCIES, AND SKILLS
 
 
 
 
 Proven ability to analyze complex data, manage multiple priorities, and deliver results within deadlines.
 
 
 &bull; Excellent verbal and written communication skills in both Arabic and English, with strong presentation abilities.
 
 
 &bull; High proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with digital tools such as Power BI and project management systems.
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Business Information Systems, Management Information Systems, Marketing, Engineering, or a related field.
 </li>
 <li>
 5&ndash;6 years of relevant experience in strategy, project management, or business analysis.
 </li>
 </ul>
 
 
</div>

Strategy & Business Support Manager

Unilever

<div>
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 The category growth strategy and shopper marketing specialist will ensure category and channel plans are well defined and adapted to meet customer needs. This involves accountability to ensure platform / category verticals objectives are delivered via channel &amp; customer growth strategies &amp; supported by holistic trade investment. You will ensure our category growth strategy is reflected in all customer and market plans, directly impacting the shopper experience &ndash; working closely with platform marketing &amp; CSP &amp; delivering via CBD teams.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Category Growth Strategies
 </li>
 <li>
 Localize (Develop and deploy) CGS at channel and customer level,
 </li>
 <li>
 Category Growth Management
 </li>
 <li>
 Align and quantify CVDs to high value shoppers (on &amp; off-line)
 </li>
 <li>
 Deliver Insight driven Shelf/e-shelf design
 </li>
 <li>
 Own Objective Assortment Optimization &amp; Space Planning (NRM Lever 2&amp;3)
 </li>
 <li>
 Alignment upfront to CGS
 </li>
 <li>
 Story and fit for channel and customer
 </li>
 <li>
 Shopper Insights &amp; Strategy
 </li>
 <li>
 Identify the high value shopper through actionable insights
 </li>
 <li>
 Create Shopper Marketing plans for Strategic customers and channels
 </li>
 <li>
 Customer Management
 </li>
 <li>
 Own and develop relationships using Shopper insight for competitive advantage at the point of purchase (on &amp; off-line)
 </li>
 <li>
 Visibility
 </li>
 <li>
 Define and develop high impact Category Growth Activities
 </li>
 <li>
 D4C/D4R
 </li>
 <li>
 Customer &amp; Channel specific/Omni solutions
 </li>
 <li>
 Capability
 </li>
 <li>
 Data &amp; Insight across channels
 </li>
 <li>
 Key member of internal CoP
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 <ul>
 <li>
 2-3 years relevant Category &amp; Customer experience
 </li>
 <li>
 1-2 years Account management experience is an advantage
 </li>
 <li>
 Customer Facing experience combined with Brand Building experience is ideal
 </li>
 <li>
 Shopper Marketing or Brand Building experience is desirable
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Innovation mindset
 
 
 Commerce channels execution and digital business models
 
 
 Commercial Strategy and Business Acumen /NRM
 
 
 Category Growth Management
 
 
 Data-Drive Mindset
 
 
 Entrepreneurial Leadership
 
 
 Digital Commerce
 
 
 Customer and Retailer Understanding
 
 
 Customer Relationship
 
 
 Stakeholder Management
 
 
 Process Thinking (Discipline)
 
 
 Strategic Thinking
 
 
 
 Leadership
 
 
 
 <ul>
 <li>
 You are an inclusive motivator of people. Your team delivers with real passion, growing and learning from each other whilst delivering quick wins.
 </li>
 <li>
 You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenges with support and coaching. You understand the wider business context, and you are emotionally intelligent enough to motivate people to deliver what is needed.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
 </li>
 <li>
 TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Category Strategy & Insights Specialist for Foods & Home Care

Search 10000+ Customer strategy manager jobs near you this December. New roles added regularly across leading industries. Apply today.