customer strategy manager

Genworth

<div>About CareScout
Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system &ndash; and we are deeply committed to a sense of belonging for all, in all phases of life. 
We&rsquo;re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! 
CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.
POSITION TITLE
Client Strategy Manager 
POSITION LOCATION
New York, NY or Richmond, VA (Hybrid) 
YOUR ROLE
The Client Strategy Manager will play a critical role in shaping how CareScout understands, reaches, and serves the many customers who make up the aging and caregiving ecosystem. Our products serve aging individuals, their families and support networks, and the providers and payors who guide them through important decisions. Each of these groups has distinct needs and considerations, and this role will bring clarity to how we define, segment, and serve them. To meet those needs, the role will focus on how we engage and support our institutional partners (e.g., long-term care insurers, affinity organizations), helping them to overcome barriers, activate solutions, and ultimately better serve the end customer. By translating insights into actionable strategies, the Client Strategy Manager will help CareScout reach customers more effectively and deliver solutions that create meaningful impact.
What you will be doing<ul><li>
Turn insights into strategy by building frameworks, recommendations, and activation plans that guide how CareScout reaches, serves, and supports clients</li><li>
Develop a holistic understanding of CareScout&rsquo;s diverse clients; Work closely with Marketing and CX to identify segments, surface their unique needs, and identify opportunities to better serve them</li><li>
Collaborate with Partnership Distribution team to engage and activate partners (e.g., long-term care insurers, affinity organizations), run analysis and make recommendations to help deliver value to the end customer</li><li>
Work cross-functionally to define customer journeys and critical moments, designing strategies for CareScout to meet customers where they are with timely, relevant offerings</li><li>
Collaborate with peers in CX to embed voice of the customer and customer insights into every aspect of our strategy from product to distribution to service</li><li>
Assess CLTV and segment economics to guide prioritization and identify levers to improve outcomes and long-term value</li><li>
Evaluate and prioritize segments by assessing value, strategic fit, and scalability of reach, ensuring CareScout focuses where we can drive the most top-of-the-funnel growth</li><li>
Collaborate cross-functionally with Product, Marketing, Distribution, and Operations to adjust and align strategy with execution</li><li>
Develop executive-ready materials to communicate insights, priorities, and recommendations to senior leadership</li><li>
Monitor performance and impact of client strategies, using data and feedback loops to refine approach</li><li>
Support special strategic projects as priorities evolve, bringing structure and problem-solving to new opportunities
</li></ul>What you bring<ul><li>
5-7 years of relevant experience in strategy consulting, customer insights, or a related role</li><li>
Strong analytical skills and quantitative foundation, with ability to use data and structured analysis to break down complex problems and drive recommendations</li><li>
Proven ability to translate insights into strategy, building frameworks, recommendations, and action plans to drive impact</li><li>
Ability to influence cross-functionally without direct authority, building trust and alignment across teams to move initiatives forward</li><li>
Excellent verbal and written communication skills, with ability to tailor insights and recommendations to senior leadership and external partners</li><li>
Comfort navigating complex ecosystems with multiple stakeholders (e.g., insurers, providers, distribution partners), aligning diverse needs into coherent strategies</li><li>
Experience leading high-impact projects end-to-end, driving execution discipline and measurable results</li><li>
Intellectual curiosity and empathy for clients, with commitment to understanding their journeys and challenges to better serve them</li><li>
Proficiency in core strategy tools (Excel, PowerPoint); Experience with data visualization tools a plus</li></ul>
For candidates based in the New York City Metropolitan area, the base salary pay range for this role starts at $125,000 up to the maximum of $160,000. An employee&rsquo;s pay position within the base salary pay range will be based on several factors at the time of this job posting including but not limited to geographic location, experience, and qualifications. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors to ensure pay equity within the organization. 
Employee Benefits &amp; Well-Being
Genworth employees make a difference in people&rsquo;s lives every day. We&rsquo;re committed to making a difference in our employees&rsquo; lives.<ul><li>
Competitive Compensation &amp; Total Rewards Incentives</li><li>
Comprehensive Healthcare Coverage</li><li>
Multiple 401(k) Savings Plan Options</li><li>
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)</li><li>
Generous Paid Time Off &ndash; Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave</li><li>
Disability, Life, and Long Term Care Insurance</li><li>
Tuition Reimbursement, Student Loan Repayment and Training &amp; Certification Support</li><li>
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial &amp; legal management)</li><li>
Caregiver and Mental Health Support Services</li></ul></div>

Client Strategy Manager

Rubrik

<div>
 
 Job Summary:
 
 
 
 
 Manager, Customer Success
 
 
 
 
 
 
 
 Location: Bengaluru
 
 
 
 
 Timings: (EST Shift:- 5:30 pm IST to 2:30 am IST)
 
 
 
 
 Job Summary
 
 
 
 The Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing customer base.This role requires a strategic, data-driven leader who can instill a culture of proactive, value-based engagement and technical competence. Success will be measured by the collective performance of your team across key KPIs, including Time to Value, Adoption Metrics, and Customer Health Score improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Performance Management:
 
 
 <ul>
 <li>
 Recruit, onboard, train, and coach a high-performing team of CSMs, focusing on developing skills in driving customer success, Rubrik products and executive communication.
 </li>
 <li>
 Conduct regular 1:1 meetings, performance reviews, and quarterly goal setting, holding the team accountable for achieving activation and adoption targets.
 </li>
 <li>
 Manage team workload and employee assessments, based on team member capacity and expertise.
 </li>
 </ul>
 
 
 Operational Strategy &amp; Process Excellence:
 
 
 <ul>
 <li>
 Define, standardize, and enforce the team's execution of core CSM playbooks across the entire customer lifecycle (Activation, adoption, and retention).
 </li>
 <li>
 Collaborate with CS Operations to utilize metrics and data insights to continuously refine team engagement strategies and drive process efficiencies.
 </li>
 </ul>
 
 
 Risk Mitigation &amp; Escalation Management:
 
 
 
 Act as the escalation point for high-priority customer issues, providing strategic oversight, removing internal roadblocks, and ensuring prompt, satisfactory resolution by the team.
 
 <ul>
 <li>
 Oversee the team's execution of proactive retention strategies and collaborate closely with Sales and Renewals leadership to forecast and manage portfolio risk.
 </li>
 </ul>
 
 
 Cross-Functional Partnership &amp; Advocacy:
 
 
 <ul>
 <li>
 Serve as the advocate for the team's needs internally, actively partnering with peer managers and leadership across Product Management, Engineering, Technical Support, Renewals and Sales to secure resources and influence alignment.
 </li>
 <li>
 Provide regular, consolidated forecasts, updates, and business insights on portfolio performance and customer sentiment to senior leadership.
 </li>
 </ul>
 
 
 Required Qualifications and Skills
 
 
 
 
 Experience &amp; Management:
 
 
 <ul>
 <li>
 10+ years of total experience in Customer Success, Technical Account Management, Technical Support or a related customer-facing role, including 3+ years of direct people management experience leading a CSM or TAM team in a SaaS or enterprise software company.
 </li>
 <li>
 Strong technical understanding of data protection, backup and recovery, cloud data management, and cybersecurity concepts, sufficient to coach and challenge the team on technical engagement strategy.
 </li>
 <li>
 Exceptional coaching, mentoring, and team development skills.
 </li>
 <li>
 Excellent executive-level communication and presentation skills, with the ability to articulate strategy, risk, and team performance clearly to internal and external senior audiences.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Demonstrated ability to use Salesforce, Customer Success Platforms and business intelligence tools to manage team workflow, forecast results, and make data-driven decisions.
 </li>
 <li>
 Prior experience in defining and implementing Customer Success segmentation or scaling models is a plus
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, GCP) and experience driving Zero Trust security principles.
 </li>
 </ul>
 
 
</div>

Manager of Customer Success

Flipkart

<div>
 
 Role - Customer Communication Strategist - Assistant Manager
 
 
 Location - Bangalore, ETV
 
 
 We are seeking a results-oriented Content Writer with a deep understanding of customer experience
 
 
 (CX) communications to craft effective and engaging content across all key channels (email, SMS,
 
 
 IVR, social media, and internal training).
 
 
 We are seeking a results-oriented Content Writer with a deep understanding of customer experience
 
 
 (CX) communications to craft effective and engaging content across all key channels (email, SMS,
 
 
 IVR, social media, and internal training).
 
 
 What you&rsquo;ll do:
 
 
 ● Develop Customer Experience Content: Create clear, non-promotional, and audience-specific
 
 
 content for customer-facing channels, including voice scripts, email templates, chat
 
 
 responses, and social media replies, applying nuances of customer psychology to drive
 
 
 desired behavioral outcomes.
 
 
 ● Leverage AI: Design, test, and refine effective AI prompts to generate or enhance
 
 
 communication drafts, build chat/voice bot interaction flows while ensuring speed and scale
 
 
 while maintaining brand voice, marketplace guidelines and accuracy.
 
 
 ● Conduct Research &amp; Analysis: Design and execute external customer surveys to derive
 
 
 actionable insights, and research industry trends and best practices from the e-commerce
 
 
 ecosystem to inform content strategy.
 
 
 ● Ensure Compliance &amp; Quality: Ensure all content is easy to comprehend, clear, accurate,
 
 
 concise, and strictly aligned with the brand&amp;#39;s tone of voice, legal, and marketplace guidelines.
 
 
 ● Drive Optimization &amp; Strategy: Proactively identify areas for communication improvement,
 
 
 recommend changes based on best practices, and optimize content for cost-efficiency,
 
 
 readability and improve customer experience metrics.
 
 
 ● Consult &amp; Collaborate: Act as a content consultant to stakeholders, deciphering complex
 
 
 requests, advising on appropriate communication channels, and integrating feedback to
 
 
 meet functional objectives.
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 ● Bachelor&rsquo;s degree, preferably in Media/Communication or Journalism.
 
 
 ● 5-6 years of proven experience in content writing within the customer service or e-commerce
 
 
 domain.
 
 
 ● Demonstrated ability and comfort with using Generative AI tools (e.g., LLMs) for content
 
 
 creation and refinement, specifically in crafting effective prompts.
 
 
 ● Excellent writing, proofreading, and editing skills with a deep understanding of grammar
 
 
 nuances and the ability to adapt different styles/tones.
 
 
 ● Strong command over both spoken and written English and Hindi.
 
 
 ● A self-starter with the ability to manage tight deadlines with minimum supervision, coupled
 
 
 with strong interpersonal and stakeholder management skills.
 
</div>

Customer Communication Strategist

AAA Auto Club Enterprises

Job Summary: 
The Process & Strategy Manager is responsible for leading the design, optimization, and execution of claims operational processes to improve efficiency, quality, customer experience, and business outcomes. This role acts as a strategic partner to Claims leadership, identifying opportunities for improvement, facilitating cross-functional initiatives, and ensuring operational strategies align with organizational goals. The Process & Strategy Manager combines analytical thinking, problem-solving, and strong business acumen to drive measurable results across the claims organization.
 
Duties & Responsibilities: 
Process Optimization & Operational Excellence
 
Evaluate end-to-end claims workflows to identify bottlenecks, redundancies, and improvement opportunities.
 
Lead process mapping, root-cause analysis, and continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar frameworks.
 
Develop standardized operating procedures (SOPs) and ensure consistent adoption across teams and markets.
 
Measure process performance using KPIs and ensure processes support regulatory and compliance standards.
 
Strategic Planning & Execution
 
Partner with Claims leadership to define operational strategies that support business goals and customer experience objectives.
 
Lead cross-functional projects related to claims transformation, automation, vendor integration, and workflow modernization.
 
Monitor industry trends and emerging technologies to recommend, vet, and innovate solutions that enhance claims performance.
 
Facilitate communication between cross-functional partners including IT, Compliance, Legal, Product, and Customer Experience.
 
Provide training, documentation, and support to ensure successful implementation and adoption of process changes.
 
Ensure processes align with regulatory requirements, company policies, and best‑practice standards.
 
People Leadership
 
May supervise a direct report(s), such as a Process Strategy Consultant or Analyst, in alignment with organizational growth.
 
Provide coaching, development, and performance feedback to support team member success.
 
Foster a culture of continuous improvement, accountability, and collaboration.
 
Required Qualifications: 
Education
 
Bachelor’s degree (or equivalent experience)
 Experience
 
5+ years of experience in insurance claims operations, process management, or business strategy.
 
3–5 years of experience in the Claim’s organization as a leader of people.
 
Knowledge/Skills/Abilities (KSAs): 
Strong analytical and problem-solving skills; proficiency with data analysis tools (Excel, Power BI, etc.).
 
Demonstrated experience leading process improvement or operational transformation initiatives.
 
Excellent communication, presentation, and stakeholder‑management skills.
 
Experience with claims system platforms (e.g., Guidewire, SmartComm, CCC).
 #LI-SM1
 
The starting pay range for this position is: 
$109,100.00 - $160,800.00
 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
 .
 
Remarkable benefits: 
<ul>
<li>Health coverage for medical, dental, vision</li>
<li>401(K) saving plans with company match AND Pension</li>
<li>Tuition assistance</li>
<li>Floating holidays and PTO for community volunteer programs</li>
<li>Paid parental leave</li>
<li>Wellness programs</li>
<li>Employee discounts (membership, insurance,</li>
</ul>
travel, entertainment, services and more!)
 
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
 
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
 
AAA is an Equal Opportunity Employer
 
Our organization participates in E-Verify
 
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Claims Unit Manager - Strategy

Louzan Group

Job Summary:As a CRM and Loyalty Program Manager, you will be responsible for leading the development and execution of customer relationship management strategies and loyalty initiatives across our luxury fashion and hospitality portfolio. In this role you will drive customer acquisition, retention, engagement, and lifetime value through data-driven insights, personalized experiences, and premium loyalty programs aligned with the brand&rsquo;s luxury positioning.Job Responsibilities:CRM Strategy &amp; Customer Lifecycle Management<ul><li>Develop and implement CRM strategies to enhance customer acquisition, retention, and lifetime value.</li><li>Design customer lifecycle journeys across fashion retail and hospitality touchpoints.</li><li>Build segmentation strategies based on behavior, purchase history, and customer preferences.</li><li>Drive personalized communication strategies across email, SMS, WhatsApp, and digital platforms.</li><li>Ensure a seamless omnichannel customer experience across stores, e-commerce, and hospitality outlets.</li></ul>Loyalty Program Development &amp; Management<ul><li>Design, launch, and manage tiered loyalty programs aligned with luxury brand standards.</li><li>Develop reward structures, VIP benefits, experiential incentives, and exclusive member privileges.</li><li>Monitor program performance including member acquisition, engagement, redemption rates, and ROI.</li><li>Continuously optimize loyalty offerings to increase repeat purchases and cross-category engagement.</li><li>Collaborate with retail and hospitality teams to integrate loyalty benefits across both sectors.</li></ul>Data Analytics &amp; Insights<ul><li>Analyze customer data to identify trends, buying patterns, churn risks, and upsell opportunities.</li><li>Develop dashboards and performance reports for senior management.</li><li>Track KPIs including CLV (Customer Lifetime Value), retention rate, repeat purchase rate, and campaign performance.</li><li>Ensure data accuracy, compliance, and governance in CRM systems.</li></ul>Campaign Management &amp; Personalization<ul><li>Plan and execute targeted CRM campaigns including product launches, private sales, events, and hospitality experiences.</li><li>Implement automated workflows and triggered communications (birthday, anniversary, reactivation, VIP invites).</li><li>Work closely with creative and digital teams to ensure brand-aligned communication.</li></ul>Technology &amp; Systems Management<ul><li>Manage CRM platforms and loyalty management systems.</li><li>Coordinate with IT and external vendors for system enhancements and integrations.</li><li>Ensure CRM integration with POS, e-commerce, and reservation systems.</li><li>Maintain compliance with data protection regulations.</li></ul>Cross-Functional Collaboration<ul><li>Partner with retail store managers and hospitality teams to enhance member experience at physical touchpoints.</li><li>Train store and front-office teams on loyalty program benefits and customer engagement best practices.</li><li>Align CRM initiatives with overall marketing campaigns and brand strategy.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field (MBA preferred).</li><li>8 &ndash; 10 years of experience in CRM, loyalty programs, or customer marketing within luxury retail, fashion, or hospitality.</li></ul>Knowledge &amp; Skills:<ul><li>Strong experience with CRM platforms (e.g., Salesforce, SAP CRM, HubSpot, or similar).</li><li>Experience designing premium/VIP loyalty programs.</li><li>Strong analytical skills with ability to interpret customer data and translate into strategy.</li><li>Strategic thinking with strong execution capability.</li><li>Data-driven decision making.</li><li>Strong understanding of luxury consumer behavior.</li><li>Exceptional stakeholder management skills.</li><li>Detail-oriented with strong organizational skills.</li><li>Customer-first mindset with brand sensitivity.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Where are you currently located?</li><li>What is your current monthly salary in AED?</li><li>What is your expected monthly salary in AED?</li><li>What is your notice period in days?</li></ul>

CRM & Loyalty Program Manager

Metro Pakistan

<div>Company Description 
METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad. 
METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. 
Job Description 
To provide best-in-class professional service to Trade Customers while implementing and executing the Company&rsquo;s defined sales force strategy, driving the development of a profitable and sustainable Trade business, and leading the South Trade Sales team to achieve strong commercial performance and operational excellence.
1. Trade Customer Strategy Development<ul><li>
Develop Sales Force Trade strategy aligned with company objectives.</li><li>
Propose objectives, target customer segmentation, coverage model, and measurement framework.</li><li>
Align strategy with line manager and company sales direction.</li></ul>
2. Performance Analysis &amp; Decision Making<ul><li>
Analyze weekly, monthly, and quarterly sales performance.</li><li>
Identify performance gaps and improvement opportunities.</li><li>
Recommend corrective actions and action plans where necessary.</li></ul>
3. Store-Level Objective Adaptation<ul><li>
Translate country/regional objectives into store-level targets.</li><li>
Validate objectives with Area Managers and Sales Force Managers.</li><li>
Ensure execution consistency across stores</li></ul>
4. Process &amp; Procedure Compliance<ul><li>
Ensure adherence to Sales Force Trade processes (tools, forms, reporting, planning, CRM/METRO solutions).</li><li>
Monitor reporting accuracy and timeliness.</li><li>
Drive continuous improvement of internal processes.</li></ul>
5. Market &amp; Competitor Monitoring<ul><li>
Conduct regular market surveys and competitor analysis.</li><li>
Provide insights for pricing, promotions, and strategic adjustments.</li><li>
Recommend actions to maintain and strengthen competitive positioning.</li></ul>
6. Supplier &amp; Buyer Collaboration<ul><li>
Coordinate with suppliers and buyers to optimize assortment and operational efficiency.</li><li>
Identify opportunities for cost optimization and joint business initiatives.</li></ul>
7. Team Management &amp; Development<ul><li>
Manage, coach, and motivate Sales Managers, Territory Sales Managers, and Key Account Managers.</li><li>
Conduct regular performance reviews and field coaching sessions.</li><li>
Identify training and development needs and ensure capability building.</li></ul>
8. Customer Acquisition &amp; Growth<ul><li>
Acquire and develop new customers.</li><li>
Increase share of wallet of existing customers.</li></ul>
Strengthen long-term customer relationships and customer loyalty. 
Qualifications 
University degree (Bachelor&rsquo;s or Master&rsquo;s), preferably in Business Management with a specialization in Sales and/or Marketing, or a related field. 
Additional Information 
<ul><li>
Minimum of 6&ndash;8 years of experience in a Sales Management role.</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent communication and presentation abilities.</li><li>
Strong customer focus with the ability to quickly understand and adapt to the METRO business model and trading operations.</li><li>
Excellent negotiation skills with the ability to perform effectively under pressure.</li><li>
Fluency in English + Urdu, both written and spoken.</li></ul></div>

Senior Manager Sales Force - Trade (South)

Sally Beauty

<div>Overview 
 
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. 
 
About the role
SBH is actively growing and expanding its use of personalized customer experiences and hyper-personalization to better serve our customers individually. This role will be responsible for planning, executing, and delivering the personalization roadmap across the SBH ecosystem. By partnering with CRM strategy, Ecommerce leadership, Digital, development, and analytics teams, you will bring a customer-focused digital experience to life.
Responsibilities<ul><li>
Prioritize and maintain a personalization roadmap to be executed by the Personalization development team</li><li>
Collaborate with digital business teams to build requirements for new customer experiences across a multi-channel ecosystem</li><li>
Create user stories clearly articulate program features, personalization campaigns, and business support functions</li><li>
Generate customer insights from data to guide strategic direction of personalized experiences</li><li>
Identify opportunities for personalization to improve customer experiences across channel</li><li>
Manage dependencies with related stakeholder teams and plan into quarterly execution</li><li>
Communicate domain milestones and campaign status with leadership</li><li>
Work cross functionally with many other departments to coordinate and execute operational needs and/or to setup a new or optimize an existing personalization experience</li><li>
Supports two business units under the direction of the Personalization Strategy Lead</li>
Work closely with both the Sr. Experimentation Manager as well as the analytics leads to ensure experiences are coordinated, optimized, and measurable across channels 
<li>
</li></ul> 
Knowledge, skills &amp; abilities requirements<ul><li>
Bachelor&rsquo;s degree in Business, Technology, or a related field</li><li>
5-7 years of experience in marketing or e-commerce solutions, with a proven track record of leading personalization strategies</li><li>
3-5 years of experience in product management, business analysis, or project management</li><li>
Strong understanding of digital marketing channels, tools, and best practices</li><li>
Data driven; must understand how to make decisions using performance metrics</li><li>
Experience with backlog management preferably in Jira</li><li>
Ability to manage multiple priorities and thrive in a fast-paced environment</li><li>
Ability to create reports to share with leadership that succinctly inform on progress</li><li>
Experience with data driven test and learn methodology and practice preferred</li><li>
Experience with personalization platforms and technologies; Experience with Salesforce MCP preferred 
</li></ul> 
Competencies &amp; attributes<ul><li>
Passionate Learner &ndash; inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects</li><li>
Flexible &amp; Agile Adapter &ndash; responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn&rsquo;t dwell on the past</li><li>
Talent Builder &ndash; considers how we can create an inclusive culture; encourages input from others; invests time as an informal/formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team</li><li>
Effective Communicator &ndash; articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info</li><li>
Team Builder &ndash; references the importance of teamwork and actively demonstrates collaboration and sharing; builds and/or participates in effective teams; values the importance of inclusion and various sources of thought/input; humble when operating within a team
</li><li>Customer Focused Partner &ndash; understands internal and external customer needs; contributes to plans and actions to improve the associate and customer journey/experience; holds self and team accountable for improving the customer experience; is an advocate for the customer</li><li>
Strategic Thinker &ndash; progressive thinking with the ability to bring new ideas to life; works with others to develop progressive and cost-effective strategies; provides suggestions to improve upon continuous improvement and scalability within department; uses a broad range of data sources</li><li>
Big Picture Thinker &ndash; understands own department and how other key departments operate; adopts an inclusive approach; seeks feedback reviews progress, and adapts plans as needed; understands interdependencies with other departments
</li><li>Results Driver &ndash; effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination</li><li>
Problem Solver &amp; Decision Maker &ndash; able to consume department/operational data to identify business; identifies, gathers, and examines the relevant information; makes recommendations and takes action to solve challenges, considers importance/impact of decisions against relevant factors</li></ul> 
 
Working conditions &amp; physical requirements
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.
This position will be required to work at a computer leveraging technologies and will be required to join video meetings and calls throughout their work day.
Benefits
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
#LI-Hybrid</div>

Manager, Personalization Strategy and Execution

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