customer success advocate

Hays

<div>
 
 Job Title: Customer Care Advocate
 
 
 Location: Fully Remote from California (must live in California)
 
 
 Contract Role
 
 
 Start Date: TBD
 
 
 
 
 
 Role Value Proposition
 
 
 As a leader in insurance, Client never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional. With an understanding of the customers&rsquo; needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 &bull; Virtual roles work from a home office.
 
 
 &bull; Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans.
 
 
 &bull; Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
 
 
 &bull; Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
 
 
 &bull; Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy.
 
 
 &bull; Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer&rsquo;s inquiry.
 
 
 &bull; Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
 
 
 
 
 
 Required:
 
 
 &bull; New hires should reside in the State of California.
 
 
 &bull; High School Diploma or GED equivalent.
 
 
 &bull; 1 year of experience in customer service customer (includes call center, retail, and restaurants).
 
 
 &bull; The ability and desire to work during the hours of operation 5 AM to 8 PM PST, Monday through Friday.
 
 
 Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
 
 
 &bull; Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
 
 
 
 
 
 Preferred:
 
 
 &bull; Prior Call Center or Customer Service Representative experience is preferred.
 
 
 &bull; Strong computer/keyboard skills (ability to type efficiently).
 
 
 &bull; Experience handling dental or other types of insurance products.
 
 
 &bull; Prior experience in a dental office.
 
 
 &bull; Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client.
 
 
 &bull; Previous experience with Salesforce is a plus.
 
 
 
</div>

Customer Care Advocate

Northstar Cafe

We&rsquo;re Hiring: Client Success Agent (USA Market)Location: Gulistan-e-Jauhar, Block 16, Karachi (On-site) Job Type: Full-time Experience Required: Minimum 1&ndash;2 years Shift: Night Shift (USA Market) Timings: 7:00 PM &ndash; 4:00 AM Working Days: Monday to FridayJob OverviewWe are seeking a confident and target-driven Cold Caller / Sales Executive with hands-on experience in the USA market. The ideal candidate should be skilled in cold calling, lead conversion, and professional communication with international clients.Key Responsibilities<ul><li>Make outbound cold calls to USA-based prospects</li><li>Generate, qualify, and convert leads into sales opportunities</li><li>Pitch company services professionally and confidently</li><li>Handle objections and follow up consistently</li><li>Maintain accurate records of calls, leads, and conversions</li><li>Coordinate with the sales and operations teams</li><li>Meet daily and monthly sales targets</li></ul>Required Skills &amp; Experience<ul><li>1&ndash;2 years of proven experience in cold calling or sales for the USA market</li><li>Excellent spoken English with a neutral or American accent preferred</li><li>Strong persuasion, negotiation, and closing skills</li><li>Experience with CRM systems and lead tracking tools</li><li>Ability to work independently and handle rejection professionally</li><li>Comfortable working onsite during night shift</li></ul>What We Offer<ul><li>Competitive salary (based on experience)</li><li>Attractive performance-based incentives</li><li>Stable USA-market campaign</li><li>Professional and growth-focused work environment</li><li>Long-term career growth opportunities</li></ul>How to Apply Interested candidates should apply by sharing their updated CV and details of their USA market experience.Pay: Rs60,000.00 - Rs80,000.00 per hourWork Location: In person

Client Success Agent

Hollywood Eye Institute

Elite Ophthalmology &amp; Aesthetics PracticeAre you the kind of person who lights up a room, builds instant trust with patients, and thrives in a luxury, fast-paced environment? Do you love aesthetics, sales, patient relationships, and creating unforgettable experiences?We are seeking an exceptional Patient Success Liaison to become the face of our elite ophthalmology and aesthetics practice. This is far more than a front desk position &mdash; this is an opportunity to become an integral part of a rapidly growing, premium brand focused on delivering concierge-level care and &ldquo;WOW&rdquo; experiences to every patient who walks through our doors.In this role, you will:<ul><li>Welcome and guide patients through their journey</li><li>Build VIP-style relationships with aesthetic and surgical patients</li><li>Explain aesthetic procedures and treatment packages</li><li>Prepare patients for treatments</li><li>Collect payments and coordinate package pricing</li><li>Help drive growth of our aesthetics division</li><li>Assist with launch events and exclusive patient parties</li><li>Deliver a luxury-level experience at every interaction</li></ul>We are looking for someone bubbly, polished, kind, energetic, highly organized, and naturally gifted at sales and relationship-building.Compensation<ul><li>$25/hour</li><li>Generous bonus structure</li><li>Total compensation potential of $70,000+</li></ul>Tremendous opportunity for advancement within a rapidly expanding organizationWhat You Have Already Achieved:<ul><li>Proven history of developing excellent rapport with clients and patients</li><li>Ability to confidently explain a wide variety of aesthetic treatments</li><li>Understanding of how aesthetic treatments aid in the treatment of dry eye and ocular surface disease</li><li>Experience discussing package pricing and collecting payment for procedures</li><li>Excellent ability to work within an elite, high-performing team environment</li></ul>Prior experience in aesthetics and sales is requiredWhat You Will Achieve at Hollywood Eye Institute:<ul><li>Building long-term trust with clients and patients</li><li>Delivering &ldquo;WOW&rdquo; experiences consistently</li><li>Generating positive patient reviews and testimonials</li><li>Retaining clients year after year</li><li>Creating referrals and repeat customers</li><li>Increasing sales of aesthetic procedures by 25% annually</li><li>Helping introduce 2 new aesthetic services each year</li></ul>Who You Will Work With:<ul><li>Top physicians and providers specializing in:</li><li>Premium surgery</li><li>Dry eye care</li><li>Aesthetic treatments</li><li>Talented medical aestheticians providing treatments directly to patients</li><li>A director who will help oversee your performance metrics and growth</li><li>The COO and leadership team of a highly respected, expanding organization</li></ul>What You&rsquo;re Motivated By:We are an elite team dedicated to providing premium eye care, dry eye treatment, and aesthetic services to Broward County and beyond. Our highly ranked practice is rapidly expanding to multiple locations and continues to set the standard for excellence in patient care and aesthetics.We are proud to have recently been selected as the #1 Eye Care Provider by the Sun Sentinel.If you are energized by excellence, growth, teamwork, and creating exceptional experiences for patients, you will thrive here.Ready to Join Our Rockstar Team?If you are a rockstar professional looking to join a collaborative, fast-growing team that is constantly evolving and expanding, you may be perfect for us.If you are driven by greatness and believe you have the drive, knowledge, skills, and experience to be truly successful in this role, we would love to hear from you today.Pay: From $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Patient Success Liaison

Tafaseel Designs

We are seeking a highly polished and customer-focused professional to manage after-sales relationships and ensure exceptional client satisfaction within our luxury automotive service division. The ideal candidate will act as the primary point of contact for high-end clientele, delivering a seamless, personalized experience that reflects the brand&rsquo;s premium standards.Serve as the main liaison between clients and the service department following vehicle servicing<ul><li>Ensure a white-glove customer experience aligned with luxury brand expectations</li><li>Proactively follow up with clients after service visits to assess satisfaction and address concerns</li><li>Handle client inquiries, complaints, and feedback with professionalism and discretion</li><li>Coordinate service appointments, vehicle pickups/deliveries, and special requests</li><li>Maintain strong, long-term relationships with VIP and high-net-worth clients</li><li>Monitor and improve customer satisfaction metrics (CSI, NPS, etc.)</li><li>Collaborate with service advisors, technicians, and management to resolve issues efficiently</li><li>Identify opportunities for service upselling while maintaining trust and transparency</li><li>Keep detailed records of customer interactions and preferences</li></ul>Requirements<ul><li>2&ndash;5 years of experience in luxury customer service, automotive, hospitality, or concierge roles</li><li>Proven experience using CRM systems (e.g., Salesforce, HubSpot, or similar) and service management software</li><li>Strong proficiency in Microsoft Office and digital tools for reporting and communication</li><li>Exceptional communication and interpersonal skills</li><li>Strong problem-solving abilities with a calm and professional demeanor</li><li>High attention to detail and organizational skills</li><li>Ability to handle demanding clients with discretion and empathy</li><li>Fluent in English (Arabic or additional languages is a strong advantage)</li><li>Professional appearance and presentation aligned with luxury brand standards</li></ul>Job Types: Full-time, Contract, PermanentWork Location: In person

After sales/ Customer Satisfaction

Cloudera

<div>Business Area:
Professional Services
Seniority Level:
Mid-Senior level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world&rsquo;s largest enterprises.
Strategic Customer Success Manager&rsquo;s (CSM&rsquo;s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.
Acting as the customer&rsquo;s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer&rsquo;s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.
You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.
As a Customer Success Manager you will:<ul><li>
Exemplify strong customer facing skills and stakeholder management</li><li>
Take ownership for the customer&rsquo;s product adoption of Cloudera products and Success Plan</li><li>
Have experience operating on-site with large enterprise customers</li><li>
Liaise and facilitate with key internal and external stakeholders</li><li>
Have clear and concise communication skills</li><li>
Take an Ownership mentality over your customers and work</li><li>
Be comfortable with program, project management</li><li>
Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes</li><li>
Develop &amp; leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.</li><li>
Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, &amp; Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).</li></ul>
We&rsquo;re excited about you if you have:<ul><li>
Fluent English and Arabic Language Skills, other languages a plus</li><li>
Experience with large scale data platforms</li><li>
Experience with software implementation and upgrade management</li><li>
Strong technology background either in a technical or business capacity</li><li>
Familiarity with project lifecycle management and the complexities around project delivery.</li><li>
Understanding of data management concepts</li><li>
Understanding of ITIL concepts</li><li>
Experience with an RDBMS (Oracle, MySQL, Teradata, etc)</li><li>
Understanding of networking concepts</li><li>
Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus</li><li>
 5 or more years relevant experience.</li><li>
Degree level of education with high attainment or equivalent experience in a related field.</li></ul>
What you can expect from us:<ul><li>
Generous PTO Policy</li><li>
Support work life balance with Unplugged Days</li><li>
Flexible WFH Policy</li><li>
Mental &amp; Physical Wellness programs</li><li>
Phone and Internet Reimbursement program</li><li>
Access to Continued Career Development</li><li>
Comprehensive Benefits and Competitive Packages</li><li>
Paid Volunteer Time</li><li>
Employee Resource Groups</li></ul>
EEO/VEVRAA
#LI-Remote
#LI-ND3</div>

Strategic Customer Success Manager

FlairsTech

<div><div><div><div>Requirements and responsibilities<div><h1 class="jobSectionHeader">
Job Description:</h1> 
<ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul> 
Requirements: 
<ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSR, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

Customer Success Representative

PaxeraHealth

<div>Job Summary: 
The Customer Success Manager (CSM) at PaxeraHealth Corp. plays a critical role in ensuring client satisfaction, product adoption, and long-term partnership success. This position is responsible for managing relationships with healthcare providers, hospitals, and imaging centers, ensuring that clients realize the full value of PaxeraHealth&rsquo;s SaaS solutions. The CSM will proactively support onboarding, usage, renewals, and expansion, all while working to ensure zero churn and high customer satisfaction. 
Key Responsibilities: 
Customer Onboarding &amp; Adoption<ul><li>
Lead the onboarding process for new clients, ensuring smooth implementation and training on PaxeraHealth&rsquo;s solutions.</li><li>
Develop success plans tailored to each client&rsquo;s needs and workflows.</li><li>
Monitor client engagement and provide proactive support to drive adoption.</li></ul>
Relationship Management<ul><li>
Build and maintain strong, long-term relationships with key client stakeholders.</li><li>
Serve as the primary point of contact for day-to-day client needs and escalations.</li><li>
Conduct regular check-ins and business reviews with strategic accounts.</li></ul>
Customer Retention &amp; Growth<ul><li>
Monitor health metrics and proactively address risks to ensure zero churn.</li><li>
Identify upsell/cross-sell opportunities and collaborate with the Sales team to drive expansion.</li><li>
Support contract renewals and maintain a high Net Promoter Score.</li></ul>
Support &amp; Issue Resolution<ul><li>
Coordinate with Technical Support, Product, and Sales teams to resolve client issues efficiently.</li><li>
Communicate updates, timelines, and solutions clearly and promptly.</li><li>
Advocate for client needs internally to drive product and process improvements.</li></ul>
Insights &amp; Reporting<ul><li>
Track customer success metrics (customer satisfaction score, net promoter score, churn, usage).</li><li>
Provide regular reports and feedback to internal stakeholders on account performance.</li><li>
Share best practices and client feedback to improve service delivery and product roadmap.</li></ul><h3 class="jobSectionHeader">
Job Requirements</h3>
Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Business Administration, Healthcare Management, Information Technology, or a related field.</li><li>
10+ years of experience preferably within healthcare or healthcare IT environments and 3&ndash;5+ years of experience in Customer Success, Account Management, or Client Relationship Management, preferably within healthcare or SaaS environments.</li><li>
Experience working with hospitals, imaging centers, or healthcare providers is highly preferred</li><li>
Demonstrated experience managing clients across multi-regional markets (Africa, Europe, Levant, GCC, and Asia) with an understanding of cultural, operational, and regulatory differences.</li></ul>
Technical &amp; Industry Knowledge<ul><li>
Familiarity with SaaS platforms and customer lifecycle management.</li><li>
Understanding of healthcare IT systems (e.g., RIS, PACS, EMR) is a strong advantage.</li><li>
Experience using CRM tools such as Salesforce or similar platforms.</li></ul>
Other Requirements<ul><li>
Fluency in English; additional languages are a plus.</li><li>
High level of professionalism and ability to handle sensitive client information.</li><li>
Ability to work cross-functionally with Sales, Product, and Technical teams.</li></ul> 

B3UuWKtvaZ</div>

Customer Success Manager

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