customer success advocate

UptimeAI Inc.

<div>
 <p>
  UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
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 <p>
  <strong>
   Role : Customer Success Advocate
  </strong>
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 <p>
  <strong>
   Location:
  </strong>
  Masqa&tcedil;, Oman
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 <p>
  <strong>
   Department:
  </strong>
  <strong>
   Customer Success
  </strong>
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 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 </p>
 <p>
  We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
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 <p>
  <strong>
   Key Responsibilities
  </strong>
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 <ul>
  <li>
   Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
  </li>
  <li>
   Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
  </li>
  <li>
   Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
  </li>
  <li>
   Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
  </li>
  <li>
   Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
  </li>
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   Identify additional use cases and features that can further enhance the value customers achieve.
  </li>
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   Efficiently address customer needs and contribute to process improvements for greater efficiency.
  </li>
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   Engage with customers and prospects in person for operational workshops (approximately 30% travel).
  </li>
  <li>
   Support internal stakeholders by generating case studies and value stories.
  </li>
  <li>
   Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
  </li>
  <li>
   Collaborating with the product team to ensure the roadmap aligns with customer business needs
  </li>
 </ul>
 <p>
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 </p>
 <p>
  <strong>
   Qualifications Preferred Qualifications
  </strong>
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 <ul>
  <li>
   Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
  </li>
  <li>
   Familiarity with Asset Performance Management (APM).
  </li>
  <li>
   Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
  </li>
  <li>
   Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
  </li>
  <li>
   Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
  </li>
  <li>
   Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
  </li>
  <li>
   Strong Plus:
  </li>
  <li>
   Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
  </li>
  <li>
   Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Why to join UptimeAI:
   </u>
  </strong>
 </p>
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  <li>
   <strong>
    Impact Industry-Wide Change:
   </strong>
   Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
  </li>
  <li>
   <strong>
    Collaborative and Growth-Oriented Environment:
   </strong>
   Join a talented, passionate team that values innovation, continuous learning, and professional growth.
  </li>
  <li>
   <strong>
    Opportunities for Leadership and Innovation:
   </strong>
   Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
  </li>
 </ul>
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 </p>
</div>


Customer Success Advocate

HealthFund Solutions

<div><p>Reporting to the Call Center Manager, the Customer Advocate will perform a wide range of administrative and office support activities for our corporate office.</p><p><b>
Benefits:</b></p><ul><li>
Medical, Dental, and Vision Insurance</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability</li><li>
Critical Illness &amp; Accident Plans</li><li>
401(k) with up to 4% employer match</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Answering phones, taking messages, and placing call transfers</li><li>
Making outbound calls using scripting</li><li>
Required to screen patients for financial and medical criteria</li><li>
Enter all information in our system database</li><li>
Insurance review for deductibles, copays, coinsurance and out of pocket max (as needed)</li><li>
Stay current on all new policies and procedures</li><li>
Assist with other administrative duties specific facilities per business needs as assigned</li><li>
May require occasional evenings and weekends</li><li>
Other duties as assigned</li></ul><p><b>
Requirements:</b></p><ul><li>
High School Diploma or equivalent required</li><li>
Minimum one (1) year of customer service experience (call center environment)</li><li>
Excellent communication skills- written and verbal</li><li>
Planning and organizing skills</li><li>
Attention to detail and accuracy</li><li>
High level of professionalism and customer service excellence</li><li>
Competent in Microsoft Office applications including Word, Excel, Outlook Mail, and Teams</li></ul><p><b>
Physical Abilities:</b></p><p>
While performing the duties of this job</p><ul><li>
Ability to sit for long periods of time entering data into the computer</li><li>
Ability to occasionally lift up to 10 pounds</li><li>
Ability to concentrate and stay on task for long periods of time</li></ul><p><b><i>
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as required to meet the ongoing needs of the organization.</i></b></p><p>
All candidates must successfully pass a national background check and a 12-panel drug screening. HealthFund Solutions is a drug-free workplace.</p><p>
We are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status</p></div>

Customer Advocate I

Cadence Solutions

<div><div><p>In the U.S., 60% of adults &ndash; more than 133 million people &ndash; live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn't built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented.</p>
<p>
At Cadence, we're building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives.</p></div><p>
The Cadence Health team is currently looking for a Patient Success Advocate to join our dynamic call center environment. As a Patient Success Advocate, you will be responsible for delivering comprehensive support to patients and partners participating in the Cadence remote monitoring program across various channels. Your primary duties will include handling incoming patient inquiries, providing administrative assistance to clinicians, and executing patient engagement and retention initiatives.</p>
<div><b>
Schedule Requirements:</b></div>
<ul><li>This role requires availability <b>Monday through Friday</b></li>
<li>Scheduled hours are <b>10:00 AM - 7:00 PM Eastern Time</b></li>
</ul>
<p><b>What you'll do:</b></p>
<ul>
<li>Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.</li>
<li>Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.</li>
<li>Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.</li>
<li>Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.</li>
</ul>
<p><b>What you need:</b></p>
<ul>
<li>Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer.</li>
<li>Experience with Zendesk is a plus.
</li><li>Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system.</li>
<li>Remote patient monitoring support experience is a plus.</li>
<li>Previous experience working in a metrics-driven position.</li>
<li>Experience working with Medicare patients.</li>
<li>Ability to problem solve, ask probing questions, and troubleshoot.</li>
<li>Prior experience working in a remote work environment.</li>
<li>Willingness to receive and provide feedback with positive intent.</li>
<li>Eagerness to continue to learn and grow.</li>
</ul>
<p>The anticipated compensation range for this role is <b>$20-$22 per hour,</b> which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.</p><div><p><b>
Who we are</b></p>
<p>
Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit.</p>
<p><b>
Your expertise is the heart of our system.</b><br>
Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You'll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience &quot;what healthcare should be.&quot;</p>
<p><b>
A modern toolkit to practice top-of-license care</b><br>
We've replaced reactive visits with real-time data, intelligent workflows, and seamless collaboration tools. That means you can spend less time on busywork and more time practicing at the top of your license, coaching patients, spotting risks early, and coordinating with physicians to keep care proactive and personal.</p>
<p><b>
Thriving in a fast-moving, mission-driven culture.</b><br>
Change excites us. Innovation fuels us. If you're energized by technology, eager to re-imagine care delivery, and motivated to improve outcomes for both patients and the providers who serve them, you'll feel at home here. We invest in continuous learning, clinical mentorship, and transparent growth paths so you can advance your skills while making a measurable impact every day.</p>
<p><b>
Join us in redefining healthy aging.</b><br>
If you're passionate about compassionate care and ready to transform how seniors across the country manage chronic conditions, recover after hospitalization, and age with confidence, let's talk. Together, we'll build a future where exceptional care is consistent, connected, and just a call away.</p>
<p><b>
What You'll Get:</b></p>
<p><i>
Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law.</i></p>
<p>
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.</p>
<ul>
<li>Company culture all about impact, shared growth mindset, empowerment, and integrity</li>
<li>An opportunity to help improve the quality of life of millions of Americans</li>
<li>Unique chance to support the development of an amazing product; Cadence's in-house clinicians are our super users and beta testers</li>
<li>Competitive salaries and quarterly incentives</li>
<li>Medical, dental, and vision insurance</li>
<li>Competitive PTO</li>
<li>401K and 401K match</li>
<li>National and local discounts powered by TriNet</li>
<li>Onboarding stipend for remote equipment and home office setup</li>
<li>Paid Parental Leave</li>
<li>Charitable Donation Match program</li>
</ul>
<div><i>We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. </i><i>Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law.</i><br>
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<ul><li><i>A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at </i><i>https://www.cadence.care/our-team</i><i>.</i><i> </i><i>Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.</i></li></ul></div></div></div>

Patient Success Advocate

Safelite

<div><h2 class="jobSectionHeader"><b>Job description
</b></h2><div><div><p>The <b>Customer Advocate</b> is one of Safelite&rsquo;s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.</p><p></p><p><b>
What You&rsquo;ll Get</b></p><ul><li><p>
Competitive weekly base pay starting at $21/hour.</p></li><li><p>
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.</p></li><li><p>
Up to $5,250 annually in tuition reimbursement.</p></li><li><p>
Paid training and all the tools and resources you'll need to be successful.</p></li><li><p>
View all our health, wealth and life offerings at www.safelitebenefits.com.</p></li></ul><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Welcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.</p></li><li><p>
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.</p></li><li><p>
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.</p></li><li><p>
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.</p></li><li><p>
Review orders from the national contact center and manage dealer part orders and special accounts.</p></li><li><p>
All other duties as assigned.</p></li></ul><p></p><p><b>
What You&rsquo;ll Need</b></p><ul><li><p>
High School Diploma/GED/Equivalent required.</p></li><li><p>
Experience: 1-3 years telephone operations or business administration experience required.</p></li><li><p>
Ability to provide world class customer service in a changing, fast-paced operation.</p></li><li><p>
Present a professional appearance and wear personal protective equipment.</p></li><li><p>
Ability to travel up to 10%.</p></li></ul><p></p><p>
#LI-JF1</p></div><div><p>
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.</p><p>
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job&rsquo;s essential duties because of an ADA disability.</p><p>
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.</p><p>
-</p></div><div><p>
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching &quot;Find Open Jobs&quot;.</p><p>
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we&rsquo;re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers</p><p><i>
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.</i></p><p>
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job&rsquo;s essential duties because of an ADA disability.</p></div></div></div>

Customer Advocate

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
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<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><div><br>
Scaled Customer Managers are an extension of the Customer Success Account Management (CSAM) team who oversee an incoming queue of requests. Their primary function is to connect customers with the right resources while ensuring an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. Scaled Customer Managers will perform just in time tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and handling the coordination of touch points throughout the lifecycle to ensure an exceptional customer experience.</div><div></div><div><br>
This position is an individual contributor role reporting to the Senior Manager, Dynamic Customer Success Management, EMEA.</div><div></div><div><p><b><br>
Responsibility</b></p></div><ul><li><div>
Work at scale, to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</div></li><li><div>
Keep on top of a queue of incoming tasks while understanding how to prioritise</div></li><li><div>
Collaborate with internal teams to respond to customer communications</div></li><li><div>
Provide insightful answers and clear SLAs, if necessary, open a support case or escalate internally any existing technical issues or account concerns</div></li><li><div>
Partner with internal teams to recommend the most efficient way for customers to exceed their goals using the Docusign platform</div></li><li><div>
Be a voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
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<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><div>
Fluent in English and French</div></li><li><div>
Experience in customer‑facing roles such as customer success, account management, consulting, support or implementation, preferably within SaaS</div></li><li><div>
Demonstrated ability to break down technical enablement into clear, step‑by‑step guidance for non‑technical audiences</div></li><li><div>
Experience crafting and delivering clear, concise customer communications across email, calls and digital channels</div></li></ul><div><p><b>
Preferred</b></p></div><ul><li><div>
Experience in scaled / digital customer success or tech‑touch programs, including playbook‑driven engagements and use of CTAs</div></li><li><div>
Examples of success working on a large volume of requests while maintaining strong customer outcomes</div></li><li><div>
History of collaborating with cross‑functional teams to build and execute adoption strategies and scaled playbooks</div></li><li><div>
Familiarity with Docusign products (eSignature, IDV, IAM) and common commercial SaaS use cases</div></li><li><div>
Experience using systems such as Salesforce, Gainsight, Outreach and analytics or BI tools in a customer success context</div></li><li><div>
Passion for addressing customer needs and driving successful delivery of enablement solutions that improve adoption and outcomes</div></li><li><div>
Strong organisational skills with the ability to manage a large volume of daily requests while maintaining quality and attention to detail</div></li><li><div>
Collaborative, goal‑oriented and team‑centric, with a high level of resilience and a positive attitude in the face of challenges</div></li><li><div>
Comfort working with data and reports (e.g., usage, health scores) to prioritise actions and track impact</div></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Dynamic Customer Success Advisor

Northstar Cafe

<p>We&rsquo;re Hiring: Client Success Agent (USA Market)</p><p><b>Location:</b> Gulistan-e-Jauhar, Block 16, Karachi (On-site)<br/><b>Job Type:</b> Full-time<br/><b>Experience Required:</b> Minimum <b>1&ndash;2 years</b><br/><b>Shift:</b> Night Shift (USA Market)<br/><b>Timings:</b> 7:00 PM &ndash; 4:00 AM<br/><b>Working Days:</b> Monday to Friday</p><p>Job Overview</p><p>We are seeking a <b>confident and target-driven Cold Caller / Sales Executive</b> with <b>hands-on experience in the USA market</b>. The ideal candidate should be skilled in cold calling, lead conversion, and professional communication with international clients.</p><p>Key Responsibilities</p><ul><li>Make <b>outbound cold calls</b> to USA-based prospects</li><li>Generate, qualify, and convert leads into sales opportunities</li><li>Pitch company services professionally and confidently</li><li>Handle objections and follow up consistently</li><li>Maintain accurate records of calls, leads, and conversions</li><li>Coordinate with the sales and operations teams</li><li>Meet daily and monthly sales targets</li></ul><p>Required Skills &amp; Experience</p><ul><li><b>1&ndash;2 years of proven experience</b> in cold calling or sales for the <b>USA market</b></li><li>Excellent <b>spoken English</b> with a neutral or American accent preferred</li><li>Strong persuasion, negotiation, and closing skills</li><li>Experience with CRM systems and lead tracking tools</li><li>Ability to work independently and handle rejection professionally</li><li>Comfortable working <b>onsite during night shift</b></li></ul><p>What We Offer</p><ul><li>Competitive salary (based on experience)</li><li>Attractive performance-based incentives</li><li>Stable USA-market campaign</li><li>Professional and growth-focused work environment</li><li>Long-term career growth opportunities</li></ul><p><b>How to Apply</b><br/>Interested candidates should apply by sharing their <b>updated CV</b> and details of their <b>USA market experience</b>.</p><p>Pay: Rs60,000.00 - Rs80,000.00 per hour</p><p>Work Location: In person</p>

Client Success Agent

Blue Ridge Health

<div>Overview:
<p><b>
Blue Ridge Health (BRH) is recruiting for a Provider Support Specialist to join our Medical team in Hendersonville, NC.</b></p><p><b>
Must be a licensed Advanced Practitioner (NP, PA-C, etc.)</b></p><p><b>
BRH is a Federally Qualified Health Center serving communities across the mountains of western North Carolina.</b></p>
What We Offer You::
<ul><li>A competitive benefits plan, including Medical, Dental and Vision</li><li>
Company sponsored life insurance and short and long-term disability coverage</li><li>
403(b) retirement account with company matching</li><li>
Supplemental accident insurance available</li><li>
9 paid holidays per year</li><li>
PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)</li></ul>
What You'll Do::
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The Provider Support Specialist is responsible for supporting providers across the organization through clinical, operational, and technological assistance. This role focuses on provider success, engagement, and performance by supporting EHR optimization, workflow and template development, productivity improvement, provider onboarding and offboarding, clinical capacity management, and day-to-day provider support. Responsibilities include:</div><ul><li>
Supports provider onboarding and integration into the organization, including orientation to BRH culture, clinical expectations, workflows and technology systems, with a focus on fostering belonging and engagement.</li><li>
Supports providers with EHR optimization, including template design, workflow refinement, documentation efficiency and clinical usability improvements.</li><li>
Provides individualized support to providers to optimize productivity, documentation and clinical workflows or system navigation in partnership with the CMO and operational leadership.</li><li>
Supports provider offboarding processes in collaboration with leadership, ensuring appropriate clinical handoffs, system access changes and continuation of care.</li><li>
Provides desktop and one-on-one support for providers related to technology, clinical systems and workflow challenges.</li><li>
Collaborates with clinical and operational laders on clinical capacity management, including schedule optimization, access strategies and panel management.</li><li>
Serves as a clinical and operational resource during system changes, upgrades or optimization initiatives providing training and hands-on support as needed.</li><li>
Maintains limited patient care assignments consistent with licensure to support organizational needs, contributing directly to patient care, quality and access (approximately 40%).</li></ul>
What We're Looking For::
<ul><li>Licensed Advanced Practitioner, such as, such as Nurse Practitioner or Physician Assistant with active or eligible licensure in North Carolina required.</li><li>
Minimum of 4-6 years of clinical experience in ambulatory or integrated care setting required.</li><li>
Demonstrated experience with EHR systems (Athena experience preferred) including template development, workflow optimization and provider training.</li><li>
Strong understanding of provider productivity, panel management and clinical operations.</li><li>
Experience supporting peers or serving in clinical leadership, informatics or optimization preferred.</li><li>
Proficiency in Microsoft Office applications required.</li></ul>
About Blue Ridge Health::
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At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.</div><div></div><div><br>
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div></div>

Provider Success Specialist

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