customer success advocate

UptimeAI Inc.

<div>
 
 UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 
 
 
 
 
 
 Role : Customer Success Advocate
 
 
 
 
 Location:
 
 Masqa&tcedil;, Oman
 
 
 
 Department:
 
 
 Customer Success
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 
 
 We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
 </li>
 <li>
 Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
 </li>
 <li>
 Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
 </li>
 <li>
 Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
 </li>
 <li>
 Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
 </li>
 <li>
 Identify additional use cases and features that can further enhance the value customers achieve.
 </li>
 <li>
 Efficiently address customer needs and contribute to process improvements for greater efficiency.
 </li>
 <li>
 Engage with customers and prospects in person for operational workshops (approximately 30% travel).
 </li>
 <li>
 Support internal stakeholders by generating case studies and value stories.
 </li>
 <li>
 Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
 </li>
 <li>
 Collaborating with the product team to ensure the roadmap aligns with customer business needs
 </li>
 </ul>
 
 
 
 
 
 Qualifications Preferred Qualifications
 
 
 <ul>
 <li>
 Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
 </li>
 <li>
 Familiarity with Asset Performance Management (APM).
 </li>
 <li>
 Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
 </li>
 <li>
 Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
 </li>
 <li>
 Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
 </li>
 <li>
 Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
 </li>
 <li>
 Strong Plus:
 </li>
 <li>
 Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
 </li>
 <li>
 Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
 </li>
 </ul>
 
 
 
 
 
 
 Why to join UptimeAI:
 
 
 
 <ul>
 <li>
 
 Impact Industry-Wide Change:
 
 Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
 </li>
 <li>
 
 Collaborative and Growth-Oriented Environment:
 
 Join a talented, passionate team that values innovation, continuous learning, and professional growth.
 </li>
 <li>
 
 Opportunities for Leadership and Innovation:
 
 Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
 </li>
 </ul>
 
 
</div>

Customer Success Advocate

Rockwell Automation

<div>Rockwell Automation is a global technology leader focused on helping the world&rsquo;s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that&rsquo;s you we would love to have you join us!
Job Description
Position Summary:
As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You will manage the facilitation of Warranty Claims, Order logging, Order processing, Reverse Logistics, and Invoice correction, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.
Integrated Focus:
You will also support pre-sales and post-sales customer service functions by assisting customers, company sales, and service representatives with questions on equipment returns, repairs, replacements, sales orders, and delivery schedules. This includes scheduling field service repair calls, handling requests for additional company materials, maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
You will report to the Team Leader Customer Care and have a hybrid schedule working in Noida.
Your Responsibilities:
<ul><li>Resolve customer issues with a positive, solution-oriented approach, prioritizing customer needs.
</li><li>Demonstrate prior experience in Order Management, Fulfillment, and Post-Sales operations.
</li><li>Identify customer requirements and respond with urgency and empathy.
</li><li>Apply experience assessing the severity of customer issues to resolve unexpected scenarios raised by customers.
</li><li>Demonstrate a process improvement mindset by identifying inefficiencies and contributing to enhancements in workflows and service delivery.
</li><li>Collaborate with our teams to explore and implement alternative solutions that exceed customer expectations.
</li><li>Contribute to root cause analysis for deviations reported by customers or distributors related to software orders.
</li><li>Be a subject matter expert on business systems supporting software subscription order processing.
</li><li>Analyse data to identify trends and escalate issues to appropriate channels for resolution.
</li><li>Partner with Specialists and Business Process Owners to define and promote best practices.
</li><li>Coordinate with multiple teams (Sales, Finance, Logistics) to ensure seamless service delivery for Orders.
</li><li>Maintain confidentiality of sensitive technical, financial, and commercial information.
</li><li>Apply job-specific skills and follow company policies to complete assigned tasks.
</li><li>Extract and publish reports following established schedules and requirements.
</li><li>Use official tools such as SAP CRM, ECC, Oracle, and Outlook for regular communication with peers, customers, and teams.
</li><li>Exhibit proficiency in MS Office applications.
</li><li>Document processes and workflows to support operational efficiency and knowledge sharing.
</li></ul>The Essentials - You Will Have:
<ul><li>Bachelor's degree in Science, Commerce, Business Administration, or equivalent.
</li><li>4&ndash;5 years of proven experience in business operations, with hands-on expertise in Order Management, Fulfilment, and Process improvement, Lean Six Sigma methodology.
</li><li>Ethical standards; thoughtful, optimistic, and energised by challenges in a work environment.
</li><li>Assess the severity of support requests and escalate based on urgency.
</li><li>Can navigate multiple business systems to process requests within defined service level agreements.
</li><li>Systematic thinker with experience assessing the severity of customer issues to resolve unexpected customer scenarios and document issues in detail.
</li></ul>The Preferred - You Might Also Have:
<ul><li>Continuous improvement mindset focused on operational efficiency and process enhancement.
</li><li>Experienced in creating detailed work instructions, process documentation, and workflows.
</li><li>Exposure to audits, service contracts, and global work styles, including remote engagement with customers and distributors.
</li><li>Proficient in MS Office, Oracle Cloud, and other enterprise tools such as SAP CRM &amp; ECC and Outlook.
</li><li>Quick to adapt and grow in fast-changing tech environments.
</li></ul>What We Offer:
<ul><li>Comprehensive mindfulness programmes with a premium membership to Calm.
</li><li>Volunteer Paid Time off available after 6 months of employment for eligible employees.
</li><li>Company volunteer and donation matching programme.
</li><li>Employee Assistance Program.
</li><li>Personalized wellbeing programs through our OnTrack program.
</li><li>On-demand digital course library for professional development.
</li><li>... and other local benefits.
</li></ul>At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid or #LI-AE1
Rockwell Automation&rsquo;s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.</div>

Customer Care Advocate

Mars BPO

Job Description: We are looking for enthusiastic Customer Success Executives to join our on-site BPO team. This role involves reaching out to potential customers, presenting company services, and qualifying leads for the sales/closing team. The ideal candidate is confident, persuasive, and goal-oriented.Key Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Present and promote company services professionally</li><li>Engage customers and generate interest</li><li>Qualify leads and coordinate with the closing team</li><li>Maintain accurate call logs and daily reports</li><li>Follow scripts, company policies, and compliance standards</li><li>Achieve daily and monthly performance targets</li></ul>Job Requirements:<ul><li>Good spoken English and confident communication</li><li>Energetic, persuasive, and target-driven</li><li>Ability to handle rejection and work under pressure</li><li>Basic computer knowledge</li><li>Willingness to work night shifts</li><li>Freshers are encouraged to apply</li><li>Prior BPO or call center experience is a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives</li><li>Professional and supportive work environment</li><li>Training and skill development</li><li>Career growth and promotion opportunities</li><li>Stable on-site job</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Success Executives

Fidelity Investments

Job Description: The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.The Expertise and Skills You Bring<ul><li>Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.</li><li>Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.</li><li>A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. </li><li>Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.</li><li> A desire for growth and a mindset that generates long term success through adaptability and personal accountability.</li><li>Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.</li><li>Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.</li></ul>Note: Fidelity is not providing immigration sponsorship for this position The TeamOur Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More) Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, SalesMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Customer Relationship Advocate Career Development Experience- Smithfield, RI

ASHBY

<div>Hi, I&rsquo;m Anum, Head of Content &amp; U.S. Community here at Ashby. I joined Ashby in 2023 to build a content organization that looks very different from the traditional service desk many companies mistake for content marketing. Instead, our team owns some of the most strategic, high-impact work in the company including our Offer Accepted podcast, our Talent Trends reports, senior talent leader courses, and every session for our Ashby One conference.
One of the most exciting opportunities ahead of us is elevating how we tell customer stories. Ashby has some of the most thoughtful, innovative, operationally excellent customers in the market, and the love they share publicly and privately is reflective of the unique product, team, and company we&rsquo;re building. We&rsquo;re now ready to turn that into a world-class customer advocacy engine that is equal parts storytelling, systems design, creative experimenting, and community building.
To lead that, we&rsquo;re hiring a Content Lead for Customer Advocacy: someone who has the editorial taste to reimagine case studies, the creativity to invent new story formats, the operational rigor to build an advocacy program from scratch, and the intuition to understand what resonates in the modern TA zeitgeist.
If you&rsquo;re energized by combining narrative craft, customer relationships, product thinking, and community dynamics to create something foundational, this is a role you&rsquo;ll love. We recognize this role asks for a different mix than traditional content or PMM roles, and hope to find someone excited about flexing into new areas while evolving their familiar work into new, refreshing outputs.<h3 class="jobSectionHeader">
What you&rsquo;ll be responsible for in this role</h3>
Reimagine Ashby&rsquo;s customer case study strategy, end to end.
You&rsquo;ll lead a full reinvention of how Ashby tells customer stories across video, written formats, and emerging creative mediums.<ul><li>
Elevate our core case studies (like those on ashbyhq.com/customers) by showcasing both best practices in modern recruiting and the measurable, real-world impact of the product. You will also work with our VP Marketing, Harriet, to elevate many of these stories for key brand moments like Ashby One.</li><li>
Rethink written customer case studies and narratives, pushing toward richer storytelling, deeper operational detail, and clearer distribution strategies across channels (owned, earned, sales and CS, paid, community).</li><li>
Develop inventive, culturally resonant formats, from a Hot Ones-style series to recruiter karaoke to narrative mini-docs, designed to entertain, educate, and spark community pride while helping buyers understand real considerations in choosing an ATS and showcasing our amazing customers.</li></ul>
You&rsquo;ll bring creative instincts and a deep read on the TA zeitgeist to craft stories that feel unmistakably Ashby.
In partnership with Customer Success, build and run Ashby&rsquo;s customer advocacy &amp; reference program.
You&rsquo;ll architect the infrastructure that turns organic goodwill into a sustainable, ethical, and scalable program.<ul><li>
In partnership with Customer Success, establish clear systems for tracking advocacy contributions across content, product feedback, event participation, and references.</li><li>
Build mechanisms for thanking customers meaningfully and responsibly, always ensuring objectivity and never crossing ethical boundaries.</li><li>
Develop a structured, respectful reference process that protects customer time while enabling Sales and Marketing to tap into the incredible strength of our user base.</li><li>
Partner with CS, Product, and RevOps to ensure insights and contributions flow back into the business.</li></ul>
Capture and amplify organic love from the community.
Each week, dozens of practitioners share unprompted stories about Ashby, our product, our sales cycle, our reliability, our people. Today we capture some of it on our &ldquo;Ashby Wall of Love,&rdquo; but we&rsquo;re barely scratching the surface.
You will:<ul><li>
Build a system that monitors, categorizes, and elevates this love across LinkedIn, Slack, in-product feedback, and customer channels.</li><li>
Turn this sentiment into scalable assets, from testimonial moments to themed compilations to category education pieces.</li><li>
Thoughtfully shepherd the right advocates toward more formal channels (e.g., G2) without ever forcing it or compromising authenticity.</li><li>
Partner with Demand Generation on thoughtfully gifting our most vocal advocates.</li></ul>
Your work will help prospects and the broader TA world see what our customers experience every day.<h3 class="jobSectionHeader">
Strengthen internal voices and scale user-generated content.</h3>
Great advocacy starts inside the building. You&rsquo;ll help Ashby employees, especially those closest to customers, develop stronger, clearer, more confident voices in public spaces so that we can better enable our customers and the community with best practices and ways to get more value from our product and content.<ul><li>
Partner with internal teams to surface great stories, insights, product acumen, and practical playbooks.</li><li>
Build processes that make it easy for employees to contribute to UGC, #AshbyHiddenGems, and other community-forward initiatives.</li><li>
Guide teams on how to speak credibly and helpfully in the market without feeling overly polished or promotional.</li><li>
Have a deep understanding of our content strategy and calendar to find exactly the right moments, pieces, and threads to distribute through our team into more public channels.</li></ul><h2 class="jobSectionHeader">
You will probably love this role if&hellip;</h2><ul><li>
You get real energy from customer stories, both the tactical workflow optimizations to the emotional transformation that comes with great hiring.</li><li>
You see case studies not as artifacts, but as a strategic engine that shapes brand, community, and pipeline and you know how to develop case studies that both showcase the customer and hit on Ashby&rsquo;s differentiation or market hesitation.</li><li>
You have strong editorial taste and a knack for spotting the story inside the story.</li><li>
You&rsquo;re excited by the idea of building a program from the ground up: systems, playbooks, frameworks, incentives, creative formats, distribution strategy.</li><li>
You love experimenting with new media and formats and thinking about how TA culture is shaped online.</li><li>
You thrive in high-ownership environments where the bar for quality is extremely high and you&rsquo;re trusted to define the bar. You have exceptional taste.</li><li>
You think in terms of ecosystems and how advocacy connects to community, content, sales, CS, and brand.</li><li>
You value nuance, ethics, and relationship-building. You never push a customer to say something that doesn&rsquo;t feel natural or fair.</li><li>
You&rsquo;re as comfortable with operational rigor (tracking, tagging, measurement) as you are with creative storytelling and narrative craft.</li><li>
You want to be part of a team that deeply believes content and community are the heart of modern GTM.</li></ul><h2 class="jobSectionHeader">
This role is not for you if&hellip;</h2><ul><li>
You&rsquo;re looking for a traditional case-study writer role focused on turning out assets on request.</li><li>
You prefer following a fixed playbook rather than defining a new category of advocacy in TA.</li><li>
You&rsquo;re uncomfortable interviewing customers, synthesizing complex stories, or navigating sensitive feedback.</li><li>
You shy away from creative experimentation and you&rsquo;re not excited about the challenge of bringing B2B SaaS into creative, fun, contexts you would usually only see reserved for B2C brands.</li><li>
You don&rsquo;t enjoy building systems, tagging frameworks, advocacy scoring models, tracking pipelines, distribution processes.</li><li>
You prefer roles where KPIs are strictly volume-based; this role rewards craft, signal, quality, and relationship strength.</li><li>
You&rsquo;re not interested in learning the product deeply or building intuition about TA practitioners&rsquo; workflows, pressures, and culture.</li><li>
You&rsquo;re uncomfortable with autonomy or ambiguity. This role is both visionary and highly executional &mdash; no two weeks will look the same.</li></ul>
Interview Plan
At Ashby, our team and interview process want to help you show your best self. We&rsquo;ll dive into past projects and simulate working together via project working sessions. Our interview process is:<ul><li>
30-minute intro call (Recruiter Screen)</li><li>
45-minute interview with Anum Hussain (Hiring Manager)</li><li>
30-minute interview with Benji Encz (CEO)</li><li>
Panel: 30-minute interview with Harriet Johnston (VP, Marketing) &amp; 30-minute interview with Rosalia Cefalu (Head of PMM)</li><li>
A take home assignment reviewed by the hiring team</li><li>
Final Round Interview (60-90 min)</li></ul>
Benefits<ul><li>
Competitive salary and equity.</li><li>
Opportunity to work with a talented and passionate team.</li><li>
10-year exercise window for stock options. You shouldn&rsquo;t feel pressure to purchase stock options if you leave Ashby &mdash;do it when you feel financially comfortable.</li><li>
Unlimited PTO with four weeks recommended per year. Expect &ldquo;Vacation?&rdquo; in our one-on-one agenda until you start taking it .</li><li>
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.</li><li>
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!</li><li>
$100/month education budget with more expensive items (like conferences) covered with manager approval.</li><li>
If you&rsquo;re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.</li></ul>
Ashby&rsquo;s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We&rsquo;re being deliberate about building that environment from the ground up. I hope that excites you enough to apply.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Compensation Range: $140K - $180K</div>

Content Lead, Customer Advocacy - Americas

Lawes Consulting Group

PURPOSE OF ROLELawes are partnering with a regulated financial services organisation to appoint an Outcomes Tester. This role is responsible for assessing customer interactions across distance-based sales and complaints handling to ensure fair customer outcomes, regulatory compliance, and continuous process improvement. The successful candidate will provide actionable insight to senior stakeholders and help drive enhancements to customer experience and operational practice.RESPONSIBILITIES<ul><li>Conduct outcome testing across a range of customer journeys and contact channels</li><li>Understand the process of evaluating a product's viability, quality, and market potential at various stages of its lifecycle</li><li>Assess interactions against internal standards and regulatory requirements</li><li>Evaluate if a product delivers intended, positive results for customers</li><li>Produce structured reports highlighting risks, trends, and improvement opportunities</li><li>Collaborate with operational and leadership stakeholders to influence positive change</li><li>Escalate potential customer or regulatory risks promptly and appropriately</li><li>Support calibration of scoring and sampling to maintain consistency and quality</li><li>Contribute to embedding change initiatives that enhance customer outcomes</li><li>Promote a culture of continuous improvement and learning</li></ul>DAY -TO-DAY<ul><li>Review customer calls and interactions against agreed frameworks</li><li>Document findings clearly and accurately</li><li>Discuss insights with internal stakeholders to support improvement plans</li><li>Prioritise testing activities based on risk and business need</li><li>Support knowledge sharing and coaching relating to quality and outcomes</li><li>Maintain accurate records and ensure timely escalation of any concerns</li></ul>EXPERIENCE<ul><li>Proven background in outcomes testing, QA, compliance monitoring, or controlled function environment</li><li>Strong understanding of FCA requirements, including Consumer Duty and TCF principles</li><li>Experience analysing customer interactions and turning insight into practical recommendations</li><li>Confident working with and influencing senior stakeholders</li><li>Experience supporting operational or regulatory change initiatives</li></ul>SKILLS<ul><li>Strong analytical and reporting capability</li><li>Excellent communication and stakeholder engagement skills</li><li>Ability to interpret regulatory requirements and apply them pragmatically</li><li>High level of attention to detail and sound judgement</li><li>Proactive, solutions-focused approach with confidence to challenge where needed</li><li>Integrity and customer-centric mindset</li></ul>

Customer Product Outcomes Tester

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Customer Relationship Advocate Career Development Experience- Smithfield, RI

Customer Relationship Advocate Career Development Experience- Smithfield, RI

Content Lead, Customer Advocacy - Americas

Customer Product Outcomes Tester