customer success advocate

BlackStone eIT

BlackStone eIT is excited to announce an opening for a creative and enthusiastic Customer Happiness Specialist. In this role, you will be the voice of the customer, ensuring that their experience with our products and services exceeds expectations. Your main goal will be to foster positive relationships with customers, address their needs proactively, and ensure their satisfaction with every interaction. Key Responsibilities <ul> <li>Engage with customers via various channels (phone, email, chat) to provide exceptional service and support.</li> <li>Actively listen to customer feedback to understand their needs and sentiments, providing solutions that enhance their experience.</li> <li>Develop and implement strategies to improve overall customer satisfaction and loyalty.</li> <li>Work closely with other teams, including technical support and product development, to advocate for customer needs and relay insights.</li> <li>Monitor customer satisfaction metrics and trends to identify areas for improvement.</li> <li>Conduct customer outreach initiatives, including surveys and follow-up communications, to gather feedback.</li> <li>Create and maintain a knowledge base of customer interactions to help improve team responses and training.</li> <ul> <li>Strong communication and interpersonal skills</li> <li>Proven experience in customer service or public-facing roles</li> <li>Familiarity with government service standards and customer happiness initiatives</li> <li>Ability to work effectively in a high-volume, fast-paced environment</li> <li>Proficiency in both Arabic and English</li> <li>Preferably male, based on current staffing balance and operational considerations</li> <li>The candidate must be a UAE National, in line with our Emiratization objectives</li> </ul> <li> </li> </ul>

Customer Happines

B'ham Anxiety & Trauma Therapy

We&rsquo;re Hiring a Part-Time Solutions Advocate &mdash; and It Could Be You! Client Care | Front Office | Community Engagement | Social Media | Admin SupportDo you thrive on helping others, solving problems, and keeping things running smoothly behind the scenes? Are you energized by meaningful work, genuine connection, and a team that truly cares?If so, you might be the perfect fit for our Part-Time Solutions Advocate role at Birmingham Anxiety &amp; Trauma Therapy (BATT).Who We AreAt BATT, we&rsquo;ve been helping people live their best lives since 2004. What began as a team of three therapists is now a thriving practice of 22 passionate professionals &mdash; all committed to creating positive change for individuals, families, and the Birmingham community.We&rsquo;re more than just a counseling practice. We&rsquo;re a mission-driven team that supports healing, growth, and connection &mdash; and we&rsquo;re ready to welcome a new face to our front office!What&rsquo;s a Solutions Advocate?Some might call this a receptionist or front desk role &mdash; but at BATT, it&rsquo;s so much more. As our Solutions Advocate, you&rsquo;ll be the first face, first voice, and first helping hand clients encounter. You're not just answering phones or checking schedules &mdash; you&rsquo;re creating calm, clarity, and comfort in a space dedicated to healing.What You&rsquo;ll DoClient Engagement<ul><li>Greet clients warmly (in person, by phone, or email) and create a welcoming, compassionate experience.</li><li>Support new client inquiries and help guide them through the intake process.</li></ul>Marketing &amp; Social Media &amp; Design<ul><li>Contribute to marketing efforts including graphic design, video editing, and caption writing using tools like Canva.</li><li>Track social media engagement and basic SEO metrics to help guide content strategy.</li><li>Help create and schedule engaging, on-brand content across platforms like Instagram, Facebook, and TikTok.</li><li>Stay on top of trends and contribute fresh ideas to expand our online presence.</li></ul>Scheduling Superhero<ul><li>Manage Intake Calls and schedule appointments efficiently and accurately.</li><li>Help reduce no-shows and support seamless scheduling communication.</li></ul>Insurance Navigation<ul><li>Verify insurance eligibility and communicate clearly with clients about coverage.</li><li>Support the intake team in streamlining insurance processes.</li></ul>Admin Support<ul><li>Assist therapists and the office manager with billing, insurance claims, documentation, and general office duties.</li><li>Help maintain up-to-date client records in compliance with HIPAA.</li></ul>Team Collaboration<ul><li>Work closely with the Office Manager and clinical team.</li><li>Assist other team members as needed.</li><li>Bring positivity, professionalism, and a solutions-focused mindset to work every day.</li></ul>You Might Be a Great Fit If You&hellip;<ul><li>Love helping people and forming genuine connections</li><li>Stay organized and calm under pressure</li><li>Communicate clearly and kindly &mdash; in person, by phone, and in writing</li><li>Can juggle multiple priorities in a fast-paced environment</li><li>Are tech-savvy and comfortable with Google Workspace (Gmail, Docs, Calendar, etc.)</li><li>Handle confidential information with care, compassion, and integrity</li><li>Are familiar with Canva, social media platforms, and basic marketing tools (or excited to learn!)</li></ul>Position Details<ul><li>Location: On-site in Birmingham, AL</li><li>Hours: 1pm -7pm Monday - Thursday with occasional Friday 7:30am to 4:30pm</li><li>Compensation: $15-$16</li><li>Reports to: Practice Manager</li></ul>Job Type: Part-timePay: $15.00 - $16.00 per hourExpected hours: 24 per weekBenefits:<ul><li>Paid time off</li></ul>Application Question(s):<ul><li>Are you able to work Monday through Thursday 1pm to 7pm?</li></ul>Experience:<ul><li>Social media management: 1 year (Required)</li><li>Front desk: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Vestavia Hls, AL 35216 (Required)</li></ul>Ability to Relocate:<ul><li>Vestavia Hls, AL 35216: Relocate before starting work (Required)</li></ul>Work Location: In person

Part Time Solutions Advocate

As a CSM within the SAP Academy for Customer Success, you will be responsible to: 
<ul>
<li>Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. </li>
<li>Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. </li>
<li>Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li>
<li>Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li>
</ul>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas: 
 SAP Finance &amp; Spend Management (F&amp;S) Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
<ul>
<li>S/4HANA Finance</li>
<li>Finance &amp; Quote to Cash(Q2C)</li>
<li>Procurement</li>
</ul>
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
 
 SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
 What You Bring 
 CSM Program 
<ul>
<li>2 3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li>
<li>Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li>
</ul>

Customer Success Manager - SAP Academy for Customer Success

atNorth

<div><h4 class="jobSectionHeader">About the role</h4><h4 class="jobSectionHeader"> 
We&rsquo;re now looking for a Quality Manager to strengthen our customer experience by designing and maintaining high-quality processes, standards, and KPIs across our Operations organization.</h4>
This role ensures that every customer journey &mdash; from onboarding through ongoing service delivery &mdash; is managed with consistency, transparency, and excellence. You&rsquo;ll help shape how we measure performance, ensure compliance, and continuously improve the way we deliver value to our customers.<h3 class="jobSectionHeader">
Main areas of responsibility</h3>
Customer Experience Standards &amp; Frameworks<ul>
<li>
Define and implement consistent processes, templates, and governance models for customer onboarding, service delivery, and account management.</li>
<li>
Develop and maintain customer service standards and quality benchmarks aligned with company strategy and best practices.</li>
<li>
Ensure processes are clearly documented, controlled, and easily accessible across teams.</li>
</ul>
Performance and Quality Measurement<ul>
<li>
Design and maintain the performance measurement framework for customer success, including KPIs, SLAs, and satisfaction metrics.</li>
<li>
Analyze data and feedback to identify trends, improvement opportunities, and performance gaps.</li>
<li>
Partner with the Service Performance &amp; Analytics Lead to ensure reporting is accurate, actionable, and aligned with business priorities.</li>
</ul>
Continuous Improvement &amp; Enablement<ul>
<li>
Lead improvement initiatives and workshops across Customer Service, Implementation, and Operations.</li>
<li>
Develop and roll out standard operating procedures, training materials, and playbooks.</li>
<li>
Support audit readiness and consistent adherence to internal standards across regions.</li>
</ul>
Cross-Functional Collaboration<ul>
<li>
Partner with IT, Operations, and Finance to align systems and workflows that support a seamless customer experience.</li>
<li>
Collaborate with the Customer Service Program Manager and Director of Service Delivery to align improvement programs and business goals.</li></ul><h3 class="jobSectionHeader"> 
About you</h3><ul>
<li>
5+ years of experience in service quality, process improvement, or customer success within data center, IT, or enterprise infrastructure sectors.</li>
<li>
Strong understanding of service management frameworks (e.g., ITIL, ISO 9001 principles).</li>
<li>
Proven experience in building or optimizing processes within customer-facing or technical environments.</li>
<li>
Ability to interpret performance data and translate insights into improvement actions.</li>
<li>
Strong analytical mindset with a focus on root cause analysis and process validation.</li>
<li>
Excellent communication and facilitation skills with the ability to influence cross-functional teams.</li>
<li>
Skilled at driving adoption of new processes, standards, and best practices.</li>
<li>
Proven success in designing and deploying operational frameworks for service delivery.</li>
<li>
Familiarity with ISO 9001, ITIL, or other service management systems.</li>
<li>
Fluent in English, both written and spoken; proficiency in a Nordic language is an advantage.</li>
<li>
Background check is conducted to all employees.</li>
</ul>At atNorth, we believe that sustainable success starts with the wellbeing of our people. Our commitment to building an open, transparent, and inclusive culture is not just a priority&mdash;it is a core part of how we lead, grow, and deliver excellence.
Through regular one-to-one engagements and monthly wellbeing surveys, we listen carefully to our teams, ensuring that every voice is heard and every opportunity for improvement is embraced. We recognize that innovation and collaboration thrive where people feel truly connected, which is why we come together each week to share ideas, strengthen relationships, and nurture a sense of belonging&mdash;sometimes over a simple breakfast and good conversation.
At atNorth, we are building more than infrastructure. We are building a community where people can do their best work and shape the future together.</div>

Customer Success Quality Manager

Elevenlabs

<div><h2 class="jobSectionHeader">About ElevenLabs</h2>
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.
We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.
Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.
Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.
We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.<h2 class="jobSectionHeader">
How we work</h2><ul><li>
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>
Impact not job titles: We don&rsquo;t have job titles. Instead, it&rsquo;s about the impact you have. No task is above or beneath you.</li><li>
AI first: We use AI to move faster with higher-quality results. We do this across the whole company&mdash;from engineering to growth to operations.</li><li>
Excellence everywhere: Everything we do should match the quality of our AI models.</li><li>
Global team: We prioritize your talent, not your location.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Innovative culture: You&rsquo;ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what&rsquo;s possible.</li><li>
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</li><li>
Learning &amp; development: ElevenLabs proactively supports professional development through an annual discretionary stipend.</li><li>
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</li><li>
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</li><li>
Co-working: If you&rsquo;re not located near one of our main hubs, we offer a monthly co-working stipend.</li></ul><h2 class="jobSectionHeader">
About the role</h2><ul><li>
Be part of an early CS team with endless opportunities for impact . You&rsquo;ll partner with the CS team to help develop a scalable CS playbook and framework that supports the cultural and business needs of our customers in Middle East</li><li>
Build, maintain and own strong relationships with a book of 50 enterprise clients in Middle East</li><li>
Play a key role in onboarding new clients and driving long term adoption of multiple products</li><li>
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.</li><li>
Own expansion and renewal of accounts within your book of business - this is a commercial role</li><li>
Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals</li></ul><h2 class="jobSectionHeader">
What you bring</h2><ul><li>
5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.</li><li>
Experience demonstrating and unlocking value for customers in Middle East with technical, mission critical products (such as conversational AI)</li><li>
Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results</li><li>
Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.</li><li>
Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.</li><li>
Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes</li><li>
Must be fluent in Arabic and English</li></ul></div>

Customer Success - Middle East

Rockwell Automation

<div>Rockwell Automation is a global technology leader focused on helping the world&rsquo;s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that&rsquo;s you we would love to have you join us!
Job Description
Job Description
<h3 class="jobSectionHeader">Position Summary:
</h3>As a Customer Care Representative, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of contract requests and software orders, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.
You will be reporting to the Supervisor Customer Care, Software Portal, APAC and have a hybrid schedule working in Noida, India.
<h3 class="jobSectionHeader">Your Responsibilities:
</h3><ul><li>Solve customer issues using a positive, prioritizes customer needs with a solution-oriented mindset.
</li><li>Identify customer needs and respond with urgency.
</li><li>Work with others to determine alternative solutions that exceed customer expectations.
</li><li>Be a subject matter expert on business systems used to process and support contracts and orders.
</li><li>Identify trends through analysis and escalating to the proper channel.
</li><li>Collaborate with Specialists and Business Process Owners to develop best practices.
</li></ul><h3 class="jobSectionHeader">The Essentials - You Will Have:
</h3><ul><li>Minimum 4-5 Years of experience.
</li><li>Bachelor's Degree in Business, Management or equivalent.
</li><li>You are ethical, thoughtful, optimistic.
</li><li>Experience building relationships with main partners for each assigned customer.
</li><li>Can identify the urgency of tasks and Experience assessing severity of support requests and escalate based on severity accordingly.
</li><li>Energised by the opportunity to handle challenges in a evolving workplace.
</li><li>You have computer skills and can quickly navigate multiple business systems to process requests within specified Service level agreements.
</li><li>Systematic thinker with Experience documenting customer issues in detail and a quick to pivot and grow in fast-changing tech environments.
</li></ul><h3 class="jobSectionHeader">The Preferred - You Might Also Have:
</h3><ul><li>Experience evaluating systems for positive end-to-end customer experience and results-oriented mindset.
</li><li>SAP, Salesforce tool experience.
</li><li>Willingness to collaborate with team and provide feedback
</li></ul><h3 class="jobSectionHeader">What We Offer:
</h3>Our benefits package includes &hellip;
<ul><li>Comprehensive mindfulness programs with a premium membership to Calm
</li><li>Volunteer Paid Time off available after 6 months of employment for eligible employees.
</li><li>Company volunteer and donation matching program &ndash; Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
</li><li>Employee Assistance Program
</li><li>Personalized wellbeing programs through our OnTrack program
</li><li>On-demand digital course library for professional development
</li></ul>... and other local benefits
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid or #LI-AE1
Rockwell Automation&rsquo;s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.</div>

Customer Care Advocate

F5 Networks

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and efficient applications that enhance our digital experiences. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to innovate. Everything we do centers around people. We focus on improving the lives of our customers and their users, and we prioritize a diverse F5 community where everyone can thrive. Position Summary Customer Success is vital to our long-term success. Our Customer Success Managers (CSMs) are trusted advisors who guide customers from sale through onboarding, project success, adoption, and renewals. CSMs work closely with internal teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expansion. This role requires technical experience in the industry, including knowledge of BIGIP, NGINX, or similar technologies like load balancers, application delivery, security, and cloud networking. The CSM will help customers maximize their investments, ensure adoption of F5 solutions, and promote successful business outcomes. We seek dynamic, goal-driven CSMs who excel at adapting strategies to meet changing customer needs. They will keep customers engaged, guide them to achieve their goals, and ensure they realize the value of their F5 investment. Primary Responsibilities Customer Success & Value Generation <ul> <li>Maximize customer value by utilizing licenses, adopting new use cases, and achieving strategic outcomes.</li> <li>Guide customers through onboarding, deployment, upgrades, and adoption of BIGIP, NGINX, and hybrid/multicloud environments.</li> <li>Increase renewals, reduce churn, and drive growth through advocacy and references.</li> <li>Promote resources and communities for efficient product use and engagement.</li> <li>Act as a trusted advisor, addressing improvement requests and resolving issues.</li> </ul> Leadership & Collaboration <ul> <li>Partner with account teams and stakeholders to develop strategies, overcome pain points, and create success plans.</li> <li>Support cloud and multicloud strategies, aligning with business goals.</li> <li>Manage relationships to streamline onboarding, training, and renewals, and identify upsell opportunities.</li> <li>Maintain accurate records in CRM, documenting objectives and success metrics.</li> <li>Advocate for customers within sales, product, and support teams.</li> </ul> Industry Knowledge <ul> <li>Identify engagement opportunities and deliver tailored success plans.</li> <li>Use customer data to develop growth and renewal strategies.</li> <li>Leverage expertise in BIGIP, NGINX, and cloud solutions to address challenges.</li> </ul> Critical Thinking & Results <ul> <li>Create measurable success plans based on customer data and provide feedback to product teams.</li> <li>Contribute to tools, systems, and best practices in Customer Success.</li> <li>Perform duties aligned with company ethics and policies.</li> </ul> Knowledge, Skills, and Abilities <ul> <li>Experience in customer-facing roles in technology, with proficiency in BIGIP, NGINX, and multicloud solutions.</li> <li>Ability to simplify complex technical and business concepts.</li> <li>Proven relationship-building and revenue-driving skills.</li> <li>Strong communication, presentation, and problem-solving skills.</li> <li>Resilience, time management, and focus on delivery.</li> <li>Willingness to travel up to 25%, including occasional international trips.</li> </ul> Qualifications <ul> <li>5+ years in Customer Success or related roles, with a Bachelor's degree, or 5+ years with a Master's degree.</li> <li>Degree in Computing, Business, Information Technology, or equivalent experience preferred.</li> <li>Deep understanding of BIGIP, NGINX, or similar technologies like load balancing, application delivery, security, or cloud networking.</li> <li>Fluent in written and spoken Arabic; fluency in English is a plus.</li> </ul> The job description provides a general overview of responsibilities and requirements, which may evolve over time. Please note: F5 contacts candidates via official email addresses or automated notifications from Workday. F5 is committed to equal employment opportunity, welcoming applicants regardless of race, religion, gender, age, disability, or other protected categories. We offer accommodations for candidates upon request. Required Experience: Manager<img src="https://www.jobg8.com/Tracking.aspx?9aHZvzrW%2fNXtVBat%2fTDnEV3Q2Vcu17sya" width="0" height="0" />

Customer Success Manager

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