customer success advocate

UptimeAI Inc.

<div>
 
 UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 
 
 
 
 
 
 Role : Customer Success Advocate
 
 
 
 
 Location:
 
 Masqa&tcedil;, Oman
 
 
 
 Department:
 
 
 Customer Success
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 
 
 We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
 </li>
 <li>
 Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
 </li>
 <li>
 Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
 </li>
 <li>
 Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
 </li>
 <li>
 Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
 </li>
 <li>
 Identify additional use cases and features that can further enhance the value customers achieve.
 </li>
 <li>
 Efficiently address customer needs and contribute to process improvements for greater efficiency.
 </li>
 <li>
 Engage with customers and prospects in person for operational workshops (approximately 30% travel).
 </li>
 <li>
 Support internal stakeholders by generating case studies and value stories.
 </li>
 <li>
 Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
 </li>
 <li>
 Collaborating with the product team to ensure the roadmap aligns with customer business needs
 </li>
 </ul>
 
 
 
 
 
 Qualifications Preferred Qualifications
 
 
 <ul>
 <li>
 Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
 </li>
 <li>
 Familiarity with Asset Performance Management (APM).
 </li>
 <li>
 Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
 </li>
 <li>
 Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
 </li>
 <li>
 Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
 </li>
 <li>
 Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
 </li>
 <li>
 Strong Plus:
 </li>
 <li>
 Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
 </li>
 <li>
 Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
 </li>
 </ul>
 
 
 
 
 
 
 Why to join UptimeAI:
 
 
 
 <ul>
 <li>
 
 Impact Industry-Wide Change:
 
 Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
 </li>
 <li>
 
 Collaborative and Growth-Oriented Environment:
 
 Join a talented, passionate team that values innovation, continuous learning, and professional growth.
 </li>
 <li>
 
 Opportunities for Leadership and Innovation:
 
 Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
 </li>
 </ul>
 
 
</div>

Customer Success Advocate

Innovadel Technologies

Job Summary:We are looking for an experienced Customer Success Manager to drive customer satisfaction, retention, and growth for our IT/SaaS solutions. The ideal candidate will act as a trusted advisor to clients, ensuring they derive maximum value from our products while strengthening long-term relationships.Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients, managing their onboarding, adoption, and ongoing support</li><li>Build strong, long-lasting relationships with key stakeholders</li><li>Monitor client health, usage metrics, and engagement to proactively address issues</li><li>Collaborate with sales, product, and technical teams to resolve customer concerns</li><li>Develop strategies for client retention, upsell, and cross-sell opportunities</li><li>Conduct regular business reviews and provide actionable insights to clients</li><li>Advocate customer needs internally to drive product improvements</li><li>Ensure timely resolution of customer issues and maintain high satisfaction levels</li><li>Create and maintain documentation, guides, and best practices for customers</li></ul>Requirements:<ul><li>5-7 years of experience in Customer Success, Account Management, or Client Services in IT/SaaS companies</li><li>Strong understanding of SaaS products and enterprise IT solutions</li><li>Excellent communication and relationship-building skills</li><li>Proven track record of customer retention, upsell, or account growth</li><li>Familiarity with CRM and CSM tools (e.g., Salesforce, HubSpot, Gainsight)</li><li>Analytical mindset with the ability to interpret usage data and metrics</li><li>Problem-solving attitude with strong organizational skills</li><li>Ability to work in a fast-paced, remote environmen</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthWork Location: In person

Manager Customer Success

Rethink First

<div>Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth.
Rethink Behavioral Health (a subsidiary of Rethink First) is in the digital wellbeing training in the workplace. Rethink Behavioral Health provides cloud-based treatment tools, training, and clinical support for individuals with developmental disabilities and their caregivers. 
 
The Customer Success Manager is responsible for customer retention and account growth with small and mid-sized behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism. The selected candidate will provide high-touch service to customers to ensure that Rethink products/services are meeting their needs, and to identify upsell/cross-sell opportunities.
The ideal candidate will have experience as an ABA medical billing/Operations professional and be very comfortable learning new technologies to conduct online demonstrations with customers.
Job Duties:<ul><li>
Meet and proactively drive to exceed quarterly and annual retention targets.</li><li>
Identify account growth opportunities within an existing set of Billing customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs.</li><li>
Develop and maintain an exceptional knowledge of Rethink&rsquo;s behavioral health solution and RCM services.</li><li>
Oversee account metrics to anticipate customer issues and concerns.</li><li>
Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment.</li><li>
Resolve customer issues in an efficient, timely, and practical manner.</li><li>
Serve as a customer advocate internally to ensure support tickets are being addressed quickly.</li><li>
Collaborate with the Revenue Cycle Management team to provide customer updates and to address customer concerns.</li><li>
Collaborate with the product team on identifying future product development priorities to drive account growth.</li><li>
Manage customer satisfaction surveys and responses.</li><li>
Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis.</li><li>
Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts.</li><li>
Use Teams to conduct effective online meetings.</li></ul>
Characteristics:<ul><li>
Track record of exceeding quota or showing significant annual year over year growth.</li><li>
Experience in behavioral health and ABA medical billing</li><li>
Excellent verbal and written communication skills.</li><li>
Strong customer relationship management skills.</li><li>
Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers.</li><li>
Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel.</li><li>
Ability to effectively prioritize, organize, and perform a variety of concurrent tasks.</li><li>
Proficiency with Microsoft Excel, Word, and PowerPoint applications.</li><li>
Experience utilizing electronic medical billing platforms.</li><li>
Experience using Salesforce.com and Gainsight are desirable.</li></ul>
Requirements:<ul><li>
Bachelor's degree in psychology, education, business or related field</li><li>
Must be comfortable working with technology and fluent in Microsoft Office</li><li>
Experience with autism/ABA/ABA billing</li><li>
Experience working with a SaaS (software) company highly preferred</li></ul>
Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI
Our commitment to an inclusive workplace
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.
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Billing Oversight Customer Success Manager – RethinkBH

Hays

<div>
 
 Job Title: Customer Care Advocate
 
 
 Location: Remote from California (must live in California)
 
 
 
 
 *Please communicate with candidates that time off during training is not approved by the business. The full training is from 5/4/2026 &ndash; 6/19/2026.
 
 
 Virtual classroom training is from 5/4/26 &ndash; 6/3/26, and nesting is from 6/3/26 &ndash; 6/19/26.
 
 
 
 
 Role Value Proposition
 
 
 As a leader in insurance, client never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional. With an understanding of the customers&rsquo; needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Virtual roles work from a home office.
 
 
 Respond to dental customer requests via telephone or email, providing excellent service to client's customers who have insurance products or benefit plans.
 
 
 Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
 
 
 Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
 
 
 Enhance and strengthen the relationship between the customer and clients using effective communication skills, keen listening skills and empathy.
 
 
 Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer&rsquo;s inquiry.
 
 
 Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
 
 
 
 
 Required:
 
 
 New hires should reside in the State of California.
 
 
 High School Diploma or GED equivalent.
 
 
 1 year of experience in customer service customer (includes call center, retail, and restaurants).
 
 
 The ability and desire to work during the hours of operation 5 AM to 8 PM PST, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
 
 
 Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
 
 
 
 
 Preferred:
 
 
 Prior Call Center or Customer Service Representative experience is preferred.
 
 
 Strong computer/keyboard skills (ability to type efficiently).
 
 
 Experience handling dental or other types of insurance products.
 
 
 Prior experience in a dental office.
 
 
 Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of client.
 
 
 Previous experience with Salesforce is a plus.
 
</div>

Customer Care Advocate

Property Finder

<div>Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
Position Title
Customer Success Partner
Reports To
Customer Success Partner - Manager
Position Summary
The Customer Success Partner (CSP) is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSP represents the customers&rsquo; interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.
Key Responsibilities<ul><li>
Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.</li><li>
Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.</li><li>
Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success</li><li>
Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.</li><li>
Identify CSQL&rsquo;s during customer check-ins to support revenue growth and upsell opportunities.</li><li>
Leverage technology to increase efficiencies and make processes scalable.</li><li>
Partner with sales to provide needed support and resources throughout the customer&rsquo;s lifecycle so they can achieve revenue targets.</li></ul> 
Desired Qualifications<ul><li>
Bachelor's degree in business, marketing or science major</li><li>
At least 3-5 years in a SAAS/Subscription environment</li><li>
Experience managing multi million AED quota and helping business owners to deliver ROI</li><li>
Robust business and financial acumen; P &amp; L expertise is a plus</li><li>
Strong organizational, multitasking and time-management skills.</li><li>
Exceptional oral and written communication skills internally and externally.</li><li>
Focused, reliable and responsible self-starter that can self-manage with strong critical-thinking skills.</li><li>
Experience with Salesforce or similar CRM.</li><li>
Experience in real estate media, tech, software, advertising and/or marketplace-based businesses preferred.</li><li>
Fluent in English, Arabic preferred</li></ul>
Skills &amp; Behaviors of Successful Candidates<ul><li>
100% Align and represent Property Finder&rsquo;s Core Values and be an example of leadership</li><li>
Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners</li><li>
Seasoned sales professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell</li><li>
Solid experience in selling products and services delivered through SaaS or as a Subscription</li><li>
Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions</li><li>
Take pride in providing reliable forecasts to the business</li><li>
Consultative approach. Understand ROI analysis and can put together business reports and business proposals to help convince customers and speedup their business decisions</li><li>
Effective communicator and show up always prepared</li><li>
Team player and do you collaborate with other functions to deliver the best results for the company and the customer.</li></ul>
Property Finder Principles<ul><li>
Move fast and make things</li><li>
Data beats opinions</li><li>
Don&rsquo;t confuse motion with progress</li><li>
Failure is success if we learn from it</li><li>
People over pixels</li></ul>
 Our promise to talent
At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.<h2 class="jobSectionHeader">
Property Finder Guiding Principles</h2><div><div><div><div><div><div><div><ul><li>
Think Future First</li><li>
Data Beats Opinions, Speed Beats Perfection</li><li>
Optimise for Impact</li><li>
Act Like An Owner</li><li>
The Biggest Risk is Taking no Risk at All</li></ul></div></div></div></div></div></div></div><div><div><h2 class="jobSectionHeader">
Find us at:</h2></div></div><h2 class="jobSectionHeader">
Twitter</h2><h2 class="jobSectionHeader">
Facebook</h2><h2 class="jobSectionHeader">
Instagram</h2><h2 class="jobSectionHeader">
Linkedin</h2><h2 class="jobSectionHeader">
Glassdoor</h2></div>

Customer Success Partner

Innovaccer

<div><div>About the Role
The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships. This role is accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers.
The Associate Partner Customer Success operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes, and translating platform capabilities into financial, clinical, and operational value for senior customer stakeholders.
A Day in the Life<h3 class="jobSectionHeader">
1. Commercial Ownership (Renewals &amp; Expansion)</h3><ul><li>
Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention.</li><li>
Drive expansion strategy and deal orchestration, partnering with Sales where required.</li><li>
Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption.</li><li>
Maintain a forward-looking account growth plan tied to customer business priorities.</li></ul><h3 class="jobSectionHeader">
2. Executive Relationship &amp; Value Leadership</h3><ul><li>
Serve as the primary executive contact for customer leadership (VP, SVP, C-suite).</li><li>
Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.</li><li>
Articulate value in the language of:</li><ul><li>
Cost efficiency</li><li>
Quality improvement</li><li>
Clinical outcomes</li><li>
Operational scalability</li></ul><li>
Ensure value realization narratives directly support renewal and expansion decisions</li><li>
Build trust by demonstrating deep understanding of payer, provider, and healthcare operations.</li></ul><h3 class="jobSectionHeader">
3. Strategic Account Management</h3><ul><li>
Own the account strategy, including stakeholder mapping, success plans, and risk mitigation.</li><li>
Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations, including surfacing risks early and driving corrective actions through delivery teams.</li><li>
Translate customer goals into clear priorities for internal teams.</li><li>
Partner with Customer Engineering Managers (CEMs) to ensure delivery aligns to promised outcomes &mdash; without micromanaging execution.</li><li>
Proactively surface churn risk with documented mitigation plans.</li><li>
Own account health through disciplined operating rhythms including QBRs. exec touchpoints, risk reviews and documented success plans</li></ul><h3 class="jobSectionHeader">
4. Cross-Functional Leadership</h3><ul><li>
Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts.</li><li>
Influence roadmap conversations using customer insights and market context.</li><li>
Ensure tight internal alignment on commitments, value delivery, and account health.</li></ul><h3 class="jobSectionHeader">
5. Insight, Analytics &amp; Storytelling</h3><ul><li>
Use data, analytics, and outcomes evidence to:</li><ul><li>
Prove value delivered</li><li>
Support renewal justification</li><li>
Enable expansion conversations</li></ul><li>
Translate complex analytics, clinical insights, and operational metrics into clear executive narratives.</li><li>
Present confidently to senior customer leadership with structured, concise recommendations.</li></ul>
 What You Need<ul><li>
8&ndash;12+ years in healthcare consulting, customer success, account management, or enterprise SaaS</li><li>
Strong background in healthcare operations, payer/provider models, or clinical analytics</li><li>
Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority</li><li>
Proven experience owning senior executive relationships</li><li>
Demonstrated commercial mindset: understands revenue, margins, and growth levers</li><li>
Exceptional written and verbal communication skills</li><li>
Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams</li><li>
MBA or equivalent strategic training strongly preferred</li></ul>
We offer competitive benefits to set you up for success in and outside of work.
Here&rsquo;s What We Offer<ul><li>
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays&mdash;because we believe work-life balance fuels performance.</li><li>
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry&rsquo;s most generous parental leave policies to support you during life&rsquo;s most important moments.</li><li>
Recognition &amp; Rewards: We celebrate wins&mdash;big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won&rsquo;t go unnoticed.</li><li>
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.</li></ul>
Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. 
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.</div></div>

Associate Partner - Customer Success (Healthcare Provider)

Concentrix

<div>
 
 Job Title
 
 
 
 B2B English- Associate Customer Success
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 </li>
 </ul>
</div>

B2B English- Associate Customer Success

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