customer success advocate

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and automatic touch points throughout the lifecycle to ensure an exceptional customer experience.</p><p></p><p><br>
This position is an individual contributor role reporting to the Senior Director, Customer Success Management, Digital/Dynamic.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</p></li><li><p>
Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources</p></li><li><p>
Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns</p></li><li><p>
Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform</p></li><li><p>
Influence Docusign&rsquo;s strategy and product priorities to drive adoption and retention</p></li><li><p>
Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more</p></li><li><div>
Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations<p><b><br>
</b></p></div></li></ul><br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
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<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
2+ years of related experience</p></li><li><p>
Experience breaking down technical enablement into easy to follow steps</p></li><li><p>
Experience creating and delivering on a product roadmap</p></li><li><p>
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions</p></li><li><p>
Experience managing a large book of business and using data to develop a strategy</p></li><li><p>
Experience driving value through the full customer lifecycle</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders</p></li><li><p>
Highly collaborative, creative, goal-oriented and team-centric</p></li><li><p>
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client&rsquo;s business needs</p></li><li><p>
High level of resilience and a positive attitude when faced with a challenge</p></li><li><p>
Passionate about technology with a solution-centric mindset</p></li><li><p>
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives</p></li><li><p>
Examples of results converting strategy to execution</p></li><li><p>
History of collaborating with cross-functional teams in defining adoption strategies and playbooks</p></li><li><p>
Experience in scalable technology adoption strategies</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Dynamic Customer Success Advisor

Arkansas Blue Cross Blue Shield

<p></p><div><h2 class="jobSectionHeader"><b>Job Summary
</b></h2>Customer Advocate I supports our individual customers (under 65 and over 65) by providing the highest level of service, support, and education for comprehensive enrollment, membership, benefits and claims information to individuals and groups depending on the marketing service area. Incumbent must be professional, courteous, and provide outstanding customer service while maintaining a thorough knowledge of products, providing accurate information regarding claims processing and procedures, contract benefits, coordination of benefits, provider networks, and membership criteria; along with assisting retail customers with questions related to billings, collection of premium payments, and other related services.
<p></p><h2 class="jobSectionHeader"><b>Requirements
</b></h2><p><b>EDUCATION
</b></p><p>High school diploma or equivalent.
</p><p></p><p><b>LICENSING/CERTIFICATION
</b></p><p>Arkansas Health and Life Insurance License preferred. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned.
</p><p>Exchange producer license preferred.
</p><p>CMS certification for senior products preferred.
</p><p></p><p><b>EXPERIENCE
</b></p><p>Minimum three (3) years&rsquo; experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider's office.
</p><p></p><p><b>ESSENTIAL SKILLS &amp; ABILITIES
</b></p><p>Customer Service
</p><p>Problem Solving
</p><p>Oral &amp; Written Communication
</p><p>Interpersonal Communication
</p><p>Professional Judgment
</p><p>Highly Organized
</p><p>Proficiency using Microsoft Word and Excel.
</p><p>Ability to work independently or with a team.
</p><p></p><h2 class="jobSectionHeader"><b>Skills
</b></h2>&bull; Active Listening
&bull; Customer Service
&bull; Oral Communications
&bull; Performing Administrative Activities
&bull; Personal Organization
&bull; Problem Sensitivity
&bull; Problem Solving
&bull; Process Information
&bull; Researching
&bull; Results Interpretation
&bull; Social Perceptiveness
&bull; Teamwork
<p></p><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2>&bull; Answers high volume calls from members, providers, agents and billing services. Ensures timely, accurate and courteous response to inquiries and questions. Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
&bull; Complies with retail dress and appearance standards while working retail hours as described by management.
&bull; Consults with prospects on individual product options and determine appropriate coverage options based on coverage needs and financial status, and assists customers with completing applications necessary to apply for coverage. Promotes all products sold by the enterprise.
&bull; Establishes premium payment arrangements for members. Accepts and processes premium payments.
&bull; Performs other duties as requested.
&bull; Provides comprehensive enrollment, membership, benefits &amp; claims information for both group &amp; individual products (depending on marketing area). Stays informed of all changes in benefits, regulations, and guidelines.
&bull; Provides support to retail sales representatives.
<p></p><h2 class="jobSectionHeader"><b>Certifications
</b></h2><p></p><h2 class="jobSectionHeader"><b>Security Requirements
</b></h2><p>This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
</p><p></p><h2 class="jobSectionHeader"><b>Segregation of Duties
</b></h2><p>Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
</p><p></p><h2 class="jobSectionHeader"><b>Employment Type
</b></h2>Regular
<p></p><p><b>ADA Requirements
</b></p><p>2.2 General Office Worker, Semi-Active, Local Travel - someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within the metropolitan area by vehicle as essential functions of the job.</p></div>

Customer Advocate I

Property Finder

<div><p><b>Position Title</b></p>
<p><b>CSP</b></p>
<p><b>Reports To</b></p>
<p>CS -Team Lead</p><br>
<p><b>Position Summary</b></p>
<p>The Customer Success Partner (CSP) is a key role responsible for customer retention of our first year clients. The first year CSP will own the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers through nurturing and coaching on how to be successful. Ultimately, the CSP represents the customers&rsquo; interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will own the revenue targets up to the first renewal and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Guide new customers through the onboarding process, from account setup to full product utilisation.</li>
<li>Collaborate with sales, Customer Experience, and product teams to ensure a seamless transition for the customer.</li>
<li>Enhance customer satisfaction through conducting training sessions, workshops and webinars to ensure customers understand best practice on how to use features and services to ensure maximum value from their investment.</li>
<li>Act as the primary contact for first year customers, nurturing strong relationships, to ensure overall customer retention up to their first renewal</li>
<li>troubleshooting issues and addressing inquiries promptly.</li>
<li>Monitor and setup key health metrics to measure effectiveness and identify areas for improvement.</li>
<li>Coach customers to identify goals and challenges and align on the metrics and success plan that will drive their success.</li>
<li>Leverage technology to increase efficiencies and make processes scalable.</li></ul><br>
<p></p><p>The Person</p><br>
<p><b>Desired Qualifications</b></p>
<ul><li>Bachelor's degree in business, marketing or science major</li>
</ul><ul><li>At least 3-5 years in a SAAS/Subscription environment</li>
<li>Experience managing multi million AED quota and helping business owners to deliver ROI</li>
<li>Ability to interpret data and make complex things simple for our customers</li>
<li>Strong organizational, multitasking and time-management skills.</li>
<li>Exceptional oral and written communication skills internally and externally.</li>
<li>Focused, reliable and responsible self-starter that can self-manage with strong critical-thinking skills.</li>
<li>Experience with Salesforce or similar CRM.</li>
<li>Experience in real estate media, tech, software, advertising and/or marketplace-based businesses preferred.</li>
<li>Fluent in English, Arabic preferred</li></ul><br>
<p><b>Skills &amp; Behaviors of Successful Candidates</b></p>
<ul><li>100% Align and represent Property Finder&rsquo;s Core Values and be an example of leadership</li>
<li>Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners</li>
<li>Seasoned sales professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell</li>
<li>Solid experience in selling products and services delivered through SaaS or as a Subscription</li>
<li>Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions</li>
<li>Take pride in providing reliable forecasts to the business</li>
<li>Consultative approach. Understand ROI analysis and can put together business reports and business proposals to help convince customers and speedup their business decisions</li>
<li>Effective communicator and show up always prepared</li>
<li>Team player and do you collaborate with other functions to deliver the best results for the company and the customer.</li>
</ul>
<p><b>Property Finder Principles</b></p>
<ul><li>Move fast and make things</li>
<li>Data beats opinions</li>
<li>Don&rsquo;t confuse motion with progress</li>
<li>Failure is success if we learn from it</li>
<li>People over pixels</li></ul></div>

Customer Success Partner - First Year

Hewlett Packard Enterprise | HPE

<div>Customer Service Advocate<p><br>
</p>This role has been designed as &lsquo;&rsquo;Onsite&rsquo; with an expectation that you will primarily work from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p>Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the &ldquo;Intelligent Edge&rdquo; &ndash; and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what&rsquo;s next for you.</p><p><b>
What you&rsquo;ll do:</b></p><p><b>
Key Responsibilities</b></p><p><b><i>
Responsibilities:
</i></b></p><ul><li>knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.</li><li>
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.</li><li>
Demonstrated writing/correspondence skills.</li></ul><p><b>
What you need to bring:</b></p><p><b><i>
Education and Experience Required:
</i></b></p><ul><li><i>Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.</i></li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li><i>Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.</i></li><li><i>
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.</i></li><li><i>
Demonstrated writing/correspondence skills.</i></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#india
#aruba<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Entry<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Customer Service Advocate

MAERSK

<div>Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
<br>
<br>
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
<br>
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
<br>
<br>
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
<br>
<br>
What we offer:
<br>
Impact: Your work will directly contribute to the success of our global operations.
<br>
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
<br>
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
<br>
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
<br>
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.
<br>
<br>
Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales/other functions in service centers (GSC) Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.
<p></p><p><b>Key Responsibilities
</b></p><p></p><p>Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
</p><ul><li><p>Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
</p></li><li><p>Quickly resolve customer challenges by leveraging resources from across the company as needed.
</p></li><li><p>Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
</p></li><li><p>Manage the ocean &amp; logistics contract renewals / tender handling by leveraging resources from across the company as needed.
</p></li><li><p>Timely contract renewals &amp; contract management
</p></li><li><p>Working closely with front line sales for account planning, goal setting and marketing strategies.
</p></li><li><p>Communicates service or rate changes to assigned accounts.
</p></li><li><p>Responsibility to carry out other various sales support tasks and commercial activities from start to finish.
</p></li><li><p>Assist management with day to day needs of the team.
</p></li><li><p>Assist the team with special projects and training activities.
</p></li><li><p>Assist the team with reporting activities.
</p></li><li><p>Assist managers with escalations and disputes.
</p></li><li><p>Act as back-up for other Senior Customer Success Partners and Customer Success Manager when absent.
</p></li><li><p>Responsible for escalating situations to management on a timely basis.
</p></li><li><p>Handling a high-caliber client base of mostly top volume customers.
</p></li><li><p>Be a strong role-model for &ldquo;what good looks like&rdquo; to others on the team
</p></li><li><p>Actively support implementation of local and global initiatives.
</p></li><li><p>Drive and support functional transformation efforts.
</p></li><li><p>Drive commercial actions and awareness within own team and with colleagues across functions and countries.
</p></li></ul><p></p><p><b>Required experience &amp; skills
</b></p><p></p><ul><li><p>Bachelor&rsquo;s degree in business or related industry preferred
</p></li><li><p>2-4 years of experience in Sales Support/Customer Support within similar area of expertise
</p></li><li><p>Account management execution/building customer relationships.
</p></li><li><p>Commercial knowledge.
</p></li><li><p>Excellent communication skills.
</p></li><li><p>Understanding how it solves different customer pains.
</p></li><li><p>Must be proficient in MS Office programs such as Excel, Word, and Outlook
</p></li></ul><p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

Customer Success Partner

<div>Sr Customer Service Advocate<p><br>
</p>This role has been designed as &lsquo;&rsquo;Onsite&rsquo; with an expectation that you will primarily work from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p>Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the &ldquo;Intelligent Edge&rdquo; &ndash; and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what&rsquo;s next for you.</p><p><b>
What you&rsquo;ll do:</b></p><p><b>
Key Responsibilities</b></p><p><b><i>
Responsibilities:
</i></b></p><ul><li>knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.</li><li>
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.</li><li>
Demonstrated writing/correspondence skills.</li></ul><p><b>
What you need to bring:</b></p><p><b><i>
Education and Experience Required:
</i></b></p><ul><li><i>Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.</i></li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li><i>Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.</i></li><li><i>
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.</i></li><li><i>
Demonstrated writing/correspondence skills.</i></li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#india
#aruba<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Entry<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Sr Customer Service Advocate

Rockwell Automation

<div><p>Rockwell Automation is a global technology leader focused on helping the world&rsquo;s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
</p><p></p><p>We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that&rsquo;s you we would love to have you join us!
</p><p></p><p>Job Description
</p><p><b>Position Summary:
</b></p><p>As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You will manage the facilitation of Warranty Claims, Order logging, Order processing, Reverse Logistics, and Invoice correction, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.
</p><p><b>Integrated Focus:
</b></p><p>You will also support pre-sales and post-sales customer service functions by assisting customers, company sales, and service representatives with questions on equipment returns, repairs, replacements, sales orders, and delivery schedules. This includes scheduling field service repair calls, handling requests for additional company materials, maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
</p><p>You will report to the Team Leader Customer Care and have a hybrid schedule working in Noida.
</p><p></p><p><b>Your Responsibilities:
</b></p><ul><li>Resolve customer issues with a positive, solution-oriented approach, prioritizing customer needs.
</li><li>Demonstrate prior experience in Order Management, Fulfillment, and Post-Sales operations.
</li><li>Identify customer requirements and respond with urgency and empathy.
</li><li>Apply experience assessing the severity of customer issues to resolve unexpected scenarios raised by customers.
</li><li>Demonstrate a process improvement mindset by identifying inefficiencies and contributing to enhancements in workflows and service delivery.
</li><li>Collaborate with our teams to explore and implement alternative solutions that exceed customer expectations.
</li><li>Contribute to root cause analysis for deviations reported by customers or distributors related to software orders.
</li><li>Be a subject matter expert on business systems supporting software subscription order processing.
</li><li>Analyse data to identify trends and escalate issues to appropriate channels for resolution.
</li><li>Partner with Specialists and Business Process Owners to define and promote best practices.
</li><li>Coordinate with multiple teams (Sales, Finance, Logistics) to ensure seamless service delivery for Orders.
</li><li>Maintain confidentiality of sensitive technical, financial, and commercial information.
</li><li>Apply job-specific skills and follow company policies to complete assigned tasks.
</li><li>Extract and publish reports following established schedules and requirements.
</li><li>Use official tools such as SAP CRM, ECC, Oracle, and Outlook for regular communication with peers, customers, and teams.
</li><li>Exhibit proficiency in MS Office applications.
</li><li>Document processes and workflows to support operational efficiency and knowledge sharing.
</li></ul><p></p><p><b>The Essentials - You Will Have:
</b></p><ul><li>Bachelor's degree in Science, Commerce, Business Administration, or equivalent.
</li><li>4&ndash;5 years of proven experience in business operations, with hands-on expertise in Order Management, Fulfilment, and Process improvement, Lean Six Sigma methodology.
</li><li>Ethical standards; thoughtful, optimistic, and energised by challenges in a work environment.
</li><li>Assess the severity of support requests and escalate based on urgency.
</li><li>Can navigate multiple business systems to process requests within defined service level agreements.
</li><li>Systematic thinker with experience assessing the severity of customer issues to resolve unexpected customer scenarios and document issues in detail.
</li></ul><p></p><p><b>The Preferred - You Might Also Have:
</b></p><ul><li>Continuous improvement mindset focused on operational efficiency and process enhancement.
</li><li>Experienced in creating detailed work instructions, process documentation, and workflows.
</li><li>Exposure to audits, service contracts, and global work styles, including remote engagement with customers and distributors.
</li><li>Proficient in MS Office, Oracle Cloud, and other enterprise tools such as SAP CRM &amp; ECC and Outlook.
</li><li>Quick to adapt and grow in fast-changing tech environments.
</li></ul><p></p><p><b>What We Offer:
</b></p><ul><li>Comprehensive mindfulness programmes with a premium membership to Calm.
</li><li>Volunteer Paid Time off available after 6 months of employment for eligible employees.
</li><li>Company volunteer and donation matching programme.
</li><li>Employee Assistance Program.
</li><li>Personalized wellbeing programs through our OnTrack program.
</li><li>On-demand digital course library for professional development.
</li><li>... and other local benefits.
</li></ul><p><i>At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
</i></p><p>#LI-Hybrid or #LI-AE1
</p><p></p><p>Rockwell Automation&rsquo;s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.</p></div>

Customer Care Advocate

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