customer success advocate

Tech Fi Technologies pvt ltd

JOB DESCRIPTION:&#9679; Serve as the primary point of contact for high-touch healthcare clients, ensuring they receive white-glove ongoing support.&#9679; Respond to tickets and emails promptly with empathy, clarity, and technical accuracy.&#9679; Provide timely resolutions with a focus on balancing customer satisfaction and company policies.&#9679; Troubleshoot, escalate, and resolve customer issues related to TimeSmart.AI configurations, integrations, and performance.&#9679; Train and advocate self-serve as you meet with and enable end users to adopt TimeSmart.AI daily as it becomes a &ldquo;must-have&rdquo; product.&#9679; Fine-tune and optimise SOPs based on client feedback, use cases, and edge scenarios.&#9679; Work closely with product and engineering to advocate for innovative solutions to address customer pain points and minimise escalations proactively.&#9679; Help customers understand best practices for product use in their workflows and promote feature adoption.&#9679; Create and maintain internal playbooks, help articles, and solution templates for recurring inquiries or use cases.&#9679; Analyse trends in customer feedback to suggest product or training improvements.SKILLS:&#9679; 1+ years in a Customer Success, Technical Support, or Implementation role (ideally in a SaaS, AI, or startup environment).&#9679; Comfort creating help videos, Looms, or live walkthroughs.&#9679; Strong understanding of AI concepts or experience working with SaaS solutions.&#9679; Comfort with healthcare tech operations or the ability to quickly learn the domain.&#9679; Excellent communicator: able to simplify technical explanations for non-technical users.&#9679; Skilled in managing multiple clients with a customer-first mindset.&#9679; Familiarity with tools like Jira, Slack, Google Workspace, or other CX platforms.&#9679; Self-directed, organised, and able to thrive in a fast-paced, evolving environment.Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Work from home</li></ul>Experience:<ul><li>International voice process: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Preferred)</li></ul>Work Location: Remote

Customer Success Advocate (CSA)

Regal Rexnord Corporation

<div><div>Position Summary: The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. A CCA is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information. CCA has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries. Our mission is to provide a seamless &amp; effortless customer experience through demonstrating product &amp; system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward-thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with &quot;can do&quot; attitudes, a willingness to learn and a passion for process improvement. Customer Care Advocate II www.regalrexnord.com Responsibilities: &bull; Dedication to 80-20 overserve strategies and continuous improvement &bull; Collaborates with other teams to drive resolution/shipment on open order reports &bull; Handles internal &amp; external customer inquiries, quotes &amp; orders, utilizing established standard operating policies &amp; procedures &bull; Responsible for building strong customer relationships and delivering customer-centric solutions. &bull; Support corporate initiatives designed to overserve our customers while providing an effortless customer experience &bull; Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals &bull; Handles customer escalations, autonomously with first contact resolution when possible. &bull; Work with internal teams with a high sense of accountability and urgency &bull; Works with internal partners (Credit, Planning, Shipping, etc&hellip;) to drive resolution on customer impacting issues &bull; Contributes to training initiatives within department &amp; actively involved in providing input in the creation of Training Tools and Job Aids &bull; Escalation point for newer associates within customer care department &bull; Handles conflict situations effectively, with minimum assistance. &bull; Handles complex customer inquiries with expanded product knowledge &bull; Support Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions. &bull; Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings Education, Experience &amp; Skills Required: &bull; Polytechnic Diploma in Mechanical Engineering or Equivalent (undergraduate) or B.Sc in Business Administration or Equivalent or B.Com in Marketing or Equivalent &bull; 2 &ndash; 3 years of professional Customer Care / Inside Sales experience required &bull; Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute &bull; Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required. &bull; Intermediate Excel Skills required &bull; Experience with Oracle &amp;/or SAP (or other ERP systems) required &bull; CRM platforms such as Salesforce or Microsoft Dynamics Experienced required &bull; Experience navigating and utilizing corporate websites &amp; eCommerce platforms required &bull; Consistently demonstrates patience and approachability with other team members &bull; Consistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challenges &bull; Consistently demonstrates situational adaptability and resourcefulness &bull; Excellent communication/interpersonal &amp; organizational skills &bull; Excellent ability to manage daily workload</div><div></div><div>
About Regal Rexnord</div><div></div><div><div><div>
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company&rsquo;s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company&rsquo;s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.</div><div></div><div>
The Company&rsquo;s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food &amp; beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.</div><div></div><div>
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation &amp; Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.</div></div></div></div>

Customer Care Advocate

Ken's Towing, Inc.

Job SummaryDispatcher / Customer Service Advocate (Redmond &amp; Bellevue WA)Seeking the right person to join our team! Since 1964 we have been serving the Redmond and Bellevue WA area - come join our team!* This is a full-time position. Prefer prior tow experience but will be willing to train the right person! * * This position will include multiple duties such as:- Answering phones and dispatching drivers for police calls, private property impounds and private tows- Maintaining the cleanliness of the office- Providing our customers great service by answering any questions they may have (about process etc.) and communicating timelines and expectations of the towing process * * The right person will:- Present professionally, both in speech and conduct- Clean, well kept appearance- Great communication skills, with drivers, other team members, customers, service partners and the Multiple Police Agencies we work with- Be easily adaptable to daily duties, which can change quickly, based on need- Have a trainable manner, capable of receiving feedback- Having previous customer services experience is a plus * * Requirements:- MUST have Clean Background check (State Patrol mandate)- MUST be able to pass drug test- Basic computer knowledge- Positive Attitude- Good work ethic ** Benefits include Medical, Dental and Paid Time Off. Hourly pay plus overtime. * * Come and join a locally owned and operated company serving the East side for almost 60 years. *Job Type: Full-timePay: $17.00 - $19.00 per hourBenefits:<ul><li>401(k) matching</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Dispatcher/Customer Service Advocate

BlackStone eIT

BlackStone eIT is excited to announce an opening for a creative and enthusiastic Customer Happiness Specialist. In this role, you will be the voice of the customer, ensuring that their experience with our products and services exceeds expectations. Your main goal will be to foster positive relationships with customers, address their needs proactively, and ensure their satisfaction with every interaction. Key Responsibilities <ul> <li>Engage with customers via various channels (phone, email, chat) to provide exceptional service and support.</li> <li>Actively listen to customer feedback to understand their needs and sentiments, providing solutions that enhance their experience.</li> <li>Develop and implement strategies to improve overall customer satisfaction and loyalty.</li> <li>Work closely with other teams, including technical support and product development, to advocate for customer needs and relay insights.</li> <li>Monitor customer satisfaction metrics and trends to identify areas for improvement.</li> <li>Conduct customer outreach initiatives, including surveys and follow-up communications, to gather feedback.</li> <li>Create and maintain a knowledge base of customer interactions to help improve team responses and training.</li> <ul> <li>Strong communication and interpersonal skills</li> <li>Proven experience in customer service or public-facing roles</li> <li>Familiarity with government service standards and customer happiness initiatives</li> <li>Ability to work effectively in a high-volume, fast-paced environment</li> <li>Proficiency in both Arabic and English</li> <li>Preferably male, based on current staffing balance and operational considerations</li> <li>The candidate must be a UAE National, in line with our Emiratization objectives</li> </ul> <li> </li> </ul>

Customer Happines

CVS Health

<div>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.<div><div>
Position Summary</div></div><div><div><div><div><div><div><div><div><div>
The Client Advocate position is a client facing position working as a single point of contact for operational issues. The Client Advocate supports service &amp; administration of Meritain products to achieve client satisfaction and profitable growth by building relationships with assigned clients, brokers and internal partners, monitoring activity and reporting for the assigned book of business, proactive &amp; reactive support of client issues and supporting client retention.
Responsibilities<ul><li>
Servicing your assigned book of business</li><li>
Identifies customer specific service issues and offers solutions.</li><li>
Create and maintain PDET cases as outlined in policy guidelines</li><li>
Acts as the single point of contact for client&rsquo;s operational inquiries and escalated issues. Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and Finance</li><li>
Provides plan document interpretation and ensures the client&rsquo;s questions are addressed.</li><li>
Conduct client portal training</li><li>
Supports operational departments to enhance the member experience through improved workflows and process improvements</li><li>
Identify opportunities that support account owners in developing and delivering strategic plans</li></ul>
Required Qualifications<ul><li>
1-3 years of experience working with health insurance, claims and/or stoploss products</li><li>
Ability to meet deadlines</li><li>
Decision making skills</li><li>
Conflict resolution, Flexibility, Time management and active listening skills.</li><li>
Knowledge and experience with administrative operations</li><li>
Professional written &amp; verbal communication skills</li><li>
Proficient in Microsoft Office applications</li></ul>
Preferred Qualifications<ul><li>
DG &amp; Salesforce experience</li><li>
General knowledge of Meritain applications and Self-Funded Insurance</li><li>
Health Insurance and Stoploss experience</li></ul>
Education<ul><li>
Associates Degree or equivalent work experience (HS diploma + 2 years relevant experience)</li></ul></div></div></div></div></div></div></div></div></div>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/14/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Client Advocate I - Meritain Health

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Customer Happines

Client Advocate I - Meritain Health

Client Advocate I - Meritain Health

Client Advocate I - Meritain Health