business analyst

quality analyst

senior business analyst Jobs in Noida India

senior business analyst

customer success analyst

Diligente Technologies

<div>
 
 Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about helping our customers succeed and are looking for a dedicated
 
 Customer Success Analyst
 
 to join our team and help drive user satisfaction, retention, and long-term growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a Customer Success Analyst, you&rsquo;ll be the part of the customer success team to help create knowledge base, FAQ&rsquo;s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You&rsquo;ll play a key role in onboarding, support, customer education, and renewal strategies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
 </li>
 <li>
 Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
 </li>
 <li>
 Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
 </li>
 <li>
 Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
 </li>
 <li>
 Monitor key customer health metrics and take action on churn risks or upsell opportunities.
 </li>
 <li>
 Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
 </li>
 <li>
 Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Communications, Marketing, or related field.
 </li>
 <li>
 
 2+ years of experience
 
 in a Customer Success, Account Management, or Customer Support role at a SaaS company.
 </li>
 <li>
 Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
 </li>
 <li>
 Proven ability to craft engaging and strategic customer success emails and campaigns.
 </li>
 <li>
 Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
 </li>
 <li>
 
 Experience with HubSpot
 
 CRM or similar tools is highly preferred.
 </li>
 <li>
 Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
 </li>
 <li>
 
 Will be working US Pacific Standard Time.
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary and performance-based bonuses
 </li>
 <li>
 Flexible work environment
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Health and wellness benefits
 </li>
 <li>
 A collaborative, mission-driven team
 </li>
 </ul>
 
 
</div>

Customer Success Analyst

NMTronics India Pvt. Ltd.

<div>
 
 
 About the Company
 
 
 
 
 
 
 NMTronics is the &ldquo;Partner in Technology&rdquo; for manufacturer across India. Our customers range from Fortune 500 companies to start-ups. We excel in the sales and service of Capital Equipment, Manufacturing Technologies and Engineering Consultancy in Surface Mount Technology, Solar, Automation and EV sectors. We over 550 people across 9 offices in India with offices in Singapore &amp; Dubai, we proudly represent 40+ technology partners- enabling turnkey factory automation solutions or our customers including Fortune 500 companies, leading domestic firms and govt. organizations and research institutes in India. We recently partnered with IIT Kanpur to establish the &ldquo;NMTronics Center of Excellence for Electronics Manufacturing and Skill Development.&rdquo; Our NEST division is committed to innovation by developing cutting-edge software for autonomous systems, building AI tools and developing MES software. We are actively exploring opportunities in semiconductor and batteries manufacturing technologies.
 
 
 
 
 
 We have highly specialized teams and a widespread network of engineers working in each of these areas SMT, Solar, Automation and EV with thorough knowledge of products and processes. We consistently strive to ensure excellent solutions &amp; services for our customers. With a rich legacy of 25+ years in business; we take a lot of pride in the success of our customers all over India.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 The Business Analyst will work directly with the CEO and senior leadership team to support strategic initiatives, business expansion, market analysis, and cross-functional projects. This role requires strong analytical skills, structured thinking, high ownership, and the ability to convert data-driven insights into actionable business plans. After 3 years of demonstrated performance, the individual should be capable of independently leading critical business projects as a Project Head.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Market Research &amp; Opportunity Assessment
 
 
 <ul>
 <li>
 Conduct in-depth market research on electronics manufacturing, SMT, OSAT, EV, robotics, automation, and other emerging sectors.
 </li>
 <li>
 Analyse market size, trends, competition, pricing dynamics, and customer behaviour.
 </li>
 <li>
 Prepare insight-driven reports and strategic recommendations for new business opportunities.
 </li>
 </ul>
 
 
 
 
 
 Business Modelling &amp; Strategic Planning
 
 
 <ul>
 <li>
 Build detailed business models for new products, technologies, verticals, and investment projects.
 </li>
 <li>
 Conduct financial feasibility studies (ROI, IRR, cost&ndash;benefit analysis, time-to-profitability).
 </li>
 <li>
 Prepare business cases for expansion, diversification, or partnerships with global technology companies.
 </li>
 </ul>
 
 
 
 
 
 Contracts Review, Compliance &amp; Risk Analysis
 
 
 <ul>
 <li>
 Review customer and partner contracts, MoUs, NDAs, SLAs, and JV agreements.
 </li>
 <li>
 Identify commercial, operational, legal, and financial risks.
 </li>
 <li>
 Provide risk-mitigation recommendations and highlight key clauses for management approval.
 </li>
 <li>
 Coordinate with legal, finance, and operations teams to ensure compliance.
 </li>
 </ul>
 
 
 
 
 
 Strategic Project Management (Future Role)
 
 
 <ul>
 <li>
 After 3 years of performance as a Business Analyst, transitioned into a Project Head role.
 </li>
 <li>
 Lead cross-functional projects such as new factory setup, technology transfer initiatives, customer onboarding, and large-scale automation deployments.
 </li>
 <li>
 Manage timelines, budgets, vendor coordination, and executive reporting.
 </li>
 </ul>
 
 
 
 
 
 CXO-Level Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Prepare high-quality presentations, dashboards, strategic papers, and briefings for the CEO.
 </li>
 <li>
 Support high-level customer meetings, international business engagements, and board-level reviews.
 </li>
 <li>
 Ensure timely execution of CEO directives and follow-up actions with internal stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Operations, HR, Finance, R&amp;D, and Partner teams.
 </li>
 <li>
 Monitor implementation of strategic initiatives and prepare status reports.
 </li>
 <li>
 Act as an analytical bridge between departments to ensure smooth execution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 B. Tech + MBA
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 High proficiency in Excel, Power BI, and business modelling.
 </li>
 <li>
 Excellent presentation and communication skills.
 </li>
 <li>
 Ability to read contracts and understand commercial/legal clauses.
 </li>
 <li>
 Understanding of financial statements and budgeting principles.
 </li>
 <li>
 Strong ownership, discipline, and ability to work under tight timelines.
 </li>
 <li>
 Entrepreneurial mindset with the ability to think &ldquo;big picture.&rdquo;
 </li>
 <li>
 Leadership inclination to take on Project Head responsibilities in the future.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
 <li>
 Experience in strategic project management.
 </li>
 <li>
 Familiarity with international business practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Pay range and compensation package
 
 
 
 
 
 
 
 1) Business Analyst (0&ndash;3 years&rsquo; experience)
 
 
 <ul>
 <li>
 Salary: Up to INR 15,00,000 per annum (CTC)
 </li>
 <li>
 Performance-based annual bonus eligible.
 </li>
 <li>
 Travel allowance and project-based incentives as applicable.
 </li>
 </ul>
 
 
 
 
 
 2) Senior Business Analyst (5+ years&rsquo; experience)
 
 
 <ul>
 <li>
 Salary: Up to INR 20,00,000 per annum (CTC)
 </li>
 <li>
 Higher responsibility in strategic projects, customer engagements, and independent assignments.
 </li>
 <li>
 Eligible for performance bonus, international travel for business meetings, and leadership training.
 </li>
 </ul>
 
 
</div>

Business Analyst

Airtel Digital

<div>
 Project Manager (Reporting and Customer Management) We (Airtel) are seeking an experienced Project Manager specializing in reporting and customer management to join our team. The ideal candidate will have a strong background in project management methodologies, excellent communication skills, and a passion for delivering exceptional customer experiences. This role requires proficiency in managing reporting projects, overseeing customer relationships, and ensuring project success through effective planning and execution.
 
 
 
 Education:
 
 Bachelor's degree in Business Administration, Management, or related field. Project Management Professional (PMP) certification is preferred.
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficiency in project management tools such as Microsoft Project, JIRA, Confluence.
 </li>
 <li>
 Experience with data visualization and reporting tools like Tableau, Power BI, or Google Data Studio.
 </li>
 <li>
 Strong understanding of project management methodologies such as Agile, Scrum, or Waterfall.
 </li>
 <li>
 Excellent proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Soft Skills:
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.
 </li>
 <li>
 Strong leadership and decision-making abilities, with a focus on driving project success and achieving business objectives.
 </li>
 <li>
 Excellent problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution.
 </li>
 <li>
 Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously and meet deadlines.
 </li>
 <li>
 Adaptability and flexibility, with the ability to thrive in a fast-paced and dynamic environment.
 
 
 </li>
 </ul>
 #ADL
</div>

Project Manager

Vensure Employer Solutions

<div>
 
 
 Job Title: Data Analyst
 
 
 
 
 Location:
 
 Noida
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a detail-oriented
 
 Data Analyst
 
 to join our team. The ideal candidate will have strong analytical skills, experience in
 
 Data Modelling
 
 and
 
 Data Warehousing
 
 , and a proven ability to turn complex data into actionable insights. A
 
 Six Sigma Certification
 
 will be a significant advantage.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Collect, clean, and analyze large datasets to identify trends and patterns.
 </li>
 <li>
 Design and implement
 
 data models
 
 to support business intelligence and reporting needs.
 </li>
 <li>
 Develop and maintain
 
 data warehousing
 
 solutions for efficient data storage and retrieval.
 </li>
 <li>
 Collaborate with cross-functional teams to provide data-driven recommendations.
 </li>
 <li>
 Ensure data accuracy, integrity, and compliance with organizational standards.
 </li>
 <li>
 Utilize statistical methods and tools to optimize processes and improve decision-making.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Science, Computer Science, Statistics, or related field.
 </li>
 <li>
 Proven experience in
 
 Data Modelling
 
 and
 
 Data Warehousing
 
 .
 </li>
 <li>
 Strong knowledge of SQL, ETL processes, and data visualization tools (e.g., Power BI, Tableau).
 </li>
 <li>
 
 Six Sigma Certification
 
 preferred.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Strong communication skills to present insights effectively.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Familiarity with cloud-based data platforms (AWS, Azure, GCP).
 </li>
 <li>
 Knowledge of Python/R for data analysis and automation.
 </li>
 </ul>
 
 
 
 
 
 Apply Now:
 
 smitha.nair@vensure.com
 
</div>

Data Analyst

Lepide

<div>
 
 
 Quality Analyst
 
 
 
 
 
 
 
 Position Summary:
 
 
 
 
 
 
 We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.
 
 
 
 
 
 
 Desired Candidate Profile:
 
 
 
 
 
 <ul>
 <li>
 Manual testing - test cases, test execution, reporting bugs
 </li>
 <li>
 Document, and track, case histories, issues, and actionable steps taken, and implementation and post implementation support
 </li>
 <li>
 Preparing test cases for module, integration and system testing
 </li>
 <li>
 Design and develop tools for test management, execution and reporting to enhance the overall software testing process
 </li>
 <li>
 Strong process knowledge in quality assurance
 </li>
 <li>
 Should have good track record of identifying and resolving quality issues
 </li>
 <li>
 The key responsibilities of this person will be to test the product for functional, look and feel of the GUI and performance
 </li>
 <li>
 To keep in close loop of developers to report/troubleshoot issues
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications:
 
 
 
 
 
 <ul>
 <li>
 0-1 years of experience in testing web and windows-based applications
 </li>
 <li>
 Good experience in performance testing is a must have
 </li>
 <li>
 Creating test cases, test sets, test executions for web and windows-based applications
 </li>
 <li>
 Performing ad-hoc testing, smoke testing, data driven testing, cross-browser testing
 </li>
 <li>
 Performing release acceptance, functional, integration, system level, and regression testing
 </li>
 <li>
 Testing various builds and patches
 </li>
 <li>
 Ability to work in a rapidly changing environment
 </li>
 <li>
 Knowledge of Active Directory, Group Policy, Windows File Server and SQL is an advantage
 </li>
 <li>
 Experience with Atlassian products and XRAY is an advantage
 </li>
 <li>
 Must be able to work under pressure and towards deadlines
 </li>
 </ul>
 
 
</div>

Quality Analyst

HCLSoftware

<div>
 
 Role
 
 
 : Management Consultant &ndash; Business Innovation &amp; Transformation
 
 
 
 
 Location: Noida/ Pune/ Bangalore/ Mumbai/ Chennai/ Hyderabad
 
 
 
 
 
 
 About Company:
 
 
 
 HCLSoftware, the software business division of HCLTech, responsible for developing, marketing, selling and supporting solutions in the following pillars:
 
 
 
 
 
 
 Business &amp; Industry Applications
 
 
 
 
 Cybersecurity
 
 
 
 
 Data &amp; Analytics
 
 
 
 
 AI and Intelligent Operations
 
 
 
 
 Sovereign Collaboration
 
 
 
 
 Total Experience
 
 
 
 
 Specialized Software
 
 
 
 
 
 
 We drive customer success through relentless product innovation for more than 20,000 organizations including the majority of the Fortune 100 and almost half of the Fortune 500.
 
 
 This is an exciting time to be joining HCL Software, as we expand, invest and grow.
 
 
 You can read more about us at https://www.hcl-software.com/
 
 
 
 
 
 
 Position Summary:
 
 
 
 As a Business Management Consultant in Customer Success function of HCLSoftware, you will play a critical role in analyzing, recommending, and implementing strategies that drive customer retention, renewal growth, expansion and improve operational efficiency. You will work closely with senior leadership, business units, and cross-functional teams to enhance business processes, optimize organizational performance, and deliver measurable results through data-driven strategies.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Strategic Analysis and Planning:
 
 Conduct comprehensive business analyses to identify challenges, opportunities, and areas for improvement. Provide strategic recommendations for enhancing renewal strategies that increase retention rates and align with business goals.
 </li>
 <li>
 
 Process Optimization:
 
 Evaluate existing processes and workflows to recommend improvements in efficiency and productivity. Collaborate with stakeholders to implement process changes that align with company goals.
 </li>
 <li>
 
 Change Management:
 
 Assist in managing organizational change by developing change management strategies that ensure smooth transitions, stakeholder and team buy-in, and adoption of new practices and technologies.
 </li>
 <li>
 
 Market Research and Competitor Analysis:
 
 Stay informed about industry trends, competitive landscape, and market dynamics to help guide business strategy and product development decisions.
 </li>
 <li>
 
 Project Management:
 
 Lead and coordinate projects aimed at improving business processes or introducing new initiatives. Ensure that all projects are delivered on time, within scope, and within budget.
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 Partner closely with Sales, Marketing, Product, and Finance teams to align on value messaging, product adoption, and pricing strategy for renewals.
 </li>
 <li>
 
 Performance Metrics and Reporting:
 
 Develop performance metrics and key performance indicators (KPIs) to track and measure business success. Regularly report on business performance and provide actionable insights.
 </li>
 <li>
 Design and implement strategic engagement frameworks for key accounts expansion
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 7+ years of experience in business management consulting, preferably within the software or technology industry.
 </li>
 <li>
 Strong understanding of business operations, software solutions, and technology-driven processes.
 </li>
 <li>
 Experience with process improvement methodologies (e.g., Lean, Six Sigma).
 </li>
 <li>
 Proven ability to analyze complex business problems and propose actionable solutions.
 </li>
 <li>
 Excellent project management skills with a track record of successfully leading cross-functional teams.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to present ideas and recommendations to senior leadership.
 </li>
 <li>
 Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
 </li>
 <li>
 Proficiency in business intelligence tools, CRM software, and MS Office Suite (Excel, PowerPoint, Word).
 </li>
 <li>
 Strong problem-solving, critical thinking, and decision-making skills.
 </li>
 <li>
 Strong client-facing communication and analytical skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with enterprise software solutions or SaaS-based businesses.
 </li>
 <li>
 Familiarity with Agile methodologies.
 </li>
 <li>
 Experience in customer relationship management and Renewal strategy development.
 </li>
 <li>
 Consulting certifications (e.g., PMP, Lean, Six Sigma).
 </li>
 </ul>
 
 
</div>

Management Consultant

Explore 51+ Customer success analyst in Noida India this December. Find roles across top companies and apply now to boost your career.

51 customer success analyst jobs IN Noida India

Customer Success Analyst

Business Analyst

Project Manager

Data Analyst

Business Analyst

Quality Analyst

Management Consultant