customer success architect

Reltio

<div>
 Job Description: Customer Architect
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Bengaluru, India - (Hybrid)
 <br/>
 <br/>
 At Reltio&reg;, we believe data should fuel business success. Reltio&rsquo;s AI-powered data unification and management capabilities&mdash;encompassing entity resolution, multi-domain master data management (MDM), and data products&mdash;transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform&trade; delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands&mdash;across multiple industries around the globe&mdash;rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.
 <br/>
 <br/>
 At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our &ldquo;Customer First&rdquo;, we strive to ensure their success. We embrace our differences and are &ldquo;Better Together&rdquo; as One Reltio. We are always looking to &ldquo;Simplify and Share&rdquo; our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We &ldquo;Own It&rdquo;. Every day, we innovate and evolve, so that today is &ldquo;Always Better Than Yesterday&rdquo;. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
 <br/>
 <br/>
 Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you&rsquo;re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let&rsquo;s talk!
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions. As a Customer Architect, you will focus on Strategic Technical Alignment, Operational Excellence and Expedited Issue Resolution and customer advocacy. If you thrive on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you!
 <br/>
 <br/>
 <strong>
  Job Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer&rsquo;s business needs.
  </li>
  <li>
   Present technical knowledge of architectural designs including integration approaches.
  </li>
  <li>
   Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio&rsquo;s best practices.
  </li>
  <li>
   Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams.
  </li>
  <li>
   Manage customer portfolio of tickets, resolutions, and product enhancement requests.
  </li>
  <li>
   Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues.
  </li>
  <li>
   Stay at the forefront of industry trends and challenges and offer Reltio&rsquo;s customers informed and proactive guidance.
  </li>
  <li>
   Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.
  </li>
  <li>
   Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.
  </li>
  <li>
   Advocate for customer needs, translating them into documentation and product enhancement requests.
  </li>
  <li>
   Deliver the highest quality customer/partner experience and engage in highly technical discussions.
  </li>
  <li>
   Ability to travel to customer sites upon request.
  </li>
  <li>
   Other duties and responsibilities as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills You Must Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science engineering or similar field of study.
  </li>
  <li>
   5+ years of experience working in a technical support capacity.
  </li>
  <li>
   5+ years of experience supporting enterprise products in a SaaS in a customer-facing role.
  </li>
  <li>
   3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
  </li>
  <li>
   3+ years of experience with REST APIs and integration tools.
  </li>
  <li>
   3+ years of experience with on-premise or cloud MDM solutions.
  </li>
  <li>
   Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
  </li>
  <li>
   Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
  </li>
  <li>
   Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.
  </li>
  <li>
   Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.
  </li>
  <li>
   Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.
  </li>
  <li>
   Excellent communication, problem-solving, risk management, and project management skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills That Are Nice To Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior experience working with data products within enterprise space.
  </li>
  <li>
   Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Reltio?
  <br/>
  <br/>
 </strong>
 At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Here&rsquo;s Why You Should Join Our Team
 <br/>
 <br/>
 <ul>
  <li>
   Health &amp; Wellness:
  </li>
  <ul>
   <li>
   </li>
   <ul>
    <li>
     Comprehensive Group medical insurance including your parents with additional top-up options.
    </li>
    <li>
     Accidental Insurance
    </li>
    <li>
     Life insurance
    </li>
    <li>
     Free online unlimited doctor consultations
    </li>
    <li>
     An Employee Assistance Program (EAP)
    </li>
   </ul>
  </ul>
  <li>
   Work-Life Balance:
  </li>
  <ul>
   <li>
   </li>
   <ul>
    <li>
     36 annual leaves, which includes Sick leaves &ndash; 18, Earned Leaves - 18
    </li>
    <li>
     26 weeks of maternity leave, 15 days of paternity leave
    </li>
    <li>
     Very unique to Reltio - 01 week of additional off as recharge week every year globally
    </li>
   </ul>
  </ul>
  <li>
   Support for home office setup:
  </li>
  <ul>
   <li>
   </li>
   <ul>
    <li>
     Home office setup allowance.
    </li>
   </ul>
  </ul>
  <li>
   Stay Connected, Work Flexibly: Mobile &amp; Internet Reimbursement
  </li>
  <li>
   No need to pack a lunch&mdash;we&rsquo;ve got you covered with free meal.
  </li>
  <li>
   And many more&hellip;..
   <br/>
  </li>
 </ul>
 <em>
  Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
 </em>
</div>


Customer Architect

Microsoft

<div><div>With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.</div><div><br>
The GCS Chief Architect Office is the intersection of customer obsession and cross-solution technical expertise. We support MCAPS with technical leadership through strategic programs, initiatives, and forums; engage directly with field, customers, and partners to drive Consumption &amp; Usage, and enhance technical intensity across Microsoft by applying our collective expertise and learnings.</div><div></div><div><br>
In the Global Customer Success Chief Architect''s Office, we are looking for a <b>Cloud Solution Architect - Microsoft Cloud and Citrix Technologies</b> with a passion for delivering customer success working with Microsoft partners. As a Cloud Solution Architect focused on driving adoption of Citrix solutions on Microsoft Platform, you will work with our partner, Cloud Software Group/Citrix and our customers to enable them to achieve business outcomes, based on their investments in Microsoft technology. Leveraging your deep technical subject matter expertise on Citrix solutions and Microsoft Azure Infra and W365, and AI services, you will lead technical discussions with partners and customers to drive value from these investments, including identifying resolutions to issues blocking customer success projects and accelerating consumption. You will collaborate with your immediate and extended team of Cloud Solution Architect (CSAs) and Customer Success Account Managers (CSAMs) to drive customer and partner success. This opportunity will allow you to accelerate your career growth, honing your technical and leadership skills, and deepening your cloud expertise.</div><div><br>
This role is flexible in that you can work up to 100% from home.</div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><div></div><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2><ul><li>
Partner Satisfaction: Drive positive Partner Satisfaction and become a trusted advisor to partners and their customers, by leveraging expertise to enable defined outcomes aligned to partner business strategy. You will actively listen and respectfully challenge to drive the best outcomes.</li><li>
Trusted Advisor: Develop and expand existing impactful relationships; create and sustain constructive tension and trust with partner and lead adoption of Microsoft technologies. Act as a Citrix on Azure technical subject matter expert and trusted adviser providing architectural and technical guidance promoting successful service integrations with Citrix on Azure.</li><li>
Thought Leadership and Partner Insights: Lead virtual teams around Citrix &amp; Microsoft technologies and partner challenges, participate in external architect community events and share learnings with internal teams; demonstrate deep industry knowledge and drive recognition for Microsoft solutions. Engage with the Azure Product teams and influence the product roadmap based on customer needs and strategic initiatives involving Citrix implementations and deployments. Provide feedback &amp; insights from customers/partners to the relevant Microsoft teams to enable continuous improvement.</li><li>
Consumption Growth: Develop opportunities with partner to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft''s value proposition and get value from their investment in Microsoft technology. Collaborate with Citrix sales and partner engineering teams to drive increased adoption on Azure.</li><li>
Partner Technical Environment &amp; Resolution of Partner Technical Blockers: Identify and evaluate industry trends and develop technical enablement plan with partner. Maintain technical skills and knowledge of market trends, opportunities, and competitive insights. Using technical expertise, identify opportunities to develop new solutions and services for partners to take to market that drives business results. Identify resolutions to issues blocking go-live of partner-led customer success projects. Lead technical conversations with partners to drive value from their MS investments to service their customers. Deliver all work according to best practices &amp; policies and using repeatable IP.</li><li>
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals</li></ul><div><b>
Other Responsibilties:</b></div><ul><li>
Embody our culture and values</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><div><b>
Required Qualifications</b></div><br>
<div></div><ul><li>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years&rsquo; experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
<ul><li>OR equivalent experience.</li></ul></li><li>
One or more of the Citrix certifications below or equivalent experience<ul><li>
Citrix Certified Professional or Expert certification in Virtualization (CCP-V or CCE-V)</li><li>
Citrix Virtual Apps and Desktops Service on Citrix Cloud Certification (CC-VAD-CC)</li><li>
Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certification (CC-VAD-MA)</li></ul></li></ul><div>
 AND One of the following OR equivalent experience:</div><ul><li><div><ul><li>
Microsoft Certified: Azure Virtual Desktop Specialty or equivalent experience</li><li>
AZ-305: Designing Microsoft Azure Infrastructure Solutions</li></ul></div></li><li>
2+ years of experience on Azure Advanced Migration AND Practical experience with one or more of the following: migration of WS/SQL servers to Azure, Azure Virtual Desktop, Citrix Virtual Apps and Desktops, Citrix DaaS, Azure security, and hybrid management tools.</li></ul><div><b>
Other Requirements</b></div><ul><li>
Microsoft is unable to sponsor a work visa for this role due to the nature of the role&rsquo;s job duties.</li></ul><div><b>
Additional Preferred Qualifications</b></div><ul><li>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
<ul><li>OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
</li><li>OR equivalent experience.</li></ul></li><li>
4+ years experience working in a customer-facing role (e.g., internal and/or external) and 4+ years experience working on technical projects.</li><li>
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</li><li>
Insightful listening: Cognitive and behavioral approach to listening, asking insightful questions to understand the needs of partners&rsquo; customers, issues, business environment and drivers, and going beyond what is said.</li><li>
Situational fluency: Will explore attributes and actions of being situationally fluent, using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to &quot;read the room.&quot; It will teach practical methods for pivoting the customer conversation based on what you observe in your current environment.</li><li>
Building relationships and Trusted Advisership: Building trust and creating credibility, leveraging relationship mapping across and within the account team.</li><li>
Well Architected Framework/Cloud Adoption Framework (WAF/CAF) foundations: Describe the five pillars of WAF to a customer and outline how they are interconnected. Apply knowledge of the fundamental principles of CAF to facilitate an introductory conversation with an organization on cloud strategy and architecture though processes. Summarize the relationship, commonalities, and differences between WAF &amp; CAF.</li><li>
Architecture design: Apply design thinking methodology to construct architectures that drive value for the customer, incorporating policies, governance, and customer systems into the overall framework.</li></ul><div></div><div><br>
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.<br>
<br>
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
<br>
<br>
Microsoft will accept applications for the role until November 7, 2025.</div><div></div><div><br>
#CES #GCS</div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Cloud Solution Architect - Microsoft Cloud and Citrix Technologies

<div><div>With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.</div><div></div><div><br>
The Global Customer Success (GCS) organization, an organization within CE&amp;S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.</div><div><br>
We are looking for a Cloud Solution Architect (CSA), specializing in AI Business Solutions, who is passionate about driving our customers&rsquo; AI transformation on the Microsoft platform. This role will be part of the Global Solution Architecture team and is designed to strategically engage in the execution of consumption within key accounts. This role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation. This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams. Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams. Our work is intentionally differentiated from Field execution, as we focus on incubation-first, innovation-led projects that unlock new value paths before Field engagement begins.</div><div></div><div><br>
This role is flexible in that you can work up to 100% from home.</div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><div></div><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2><div>
Accelerate Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of M365 Copilot and Agents and other Microsoft solutions, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth &amp; business value realization.</div><div>
Customer Insights: Provide feedback &amp; insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement.</div><div>
Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging M365 Copilot and Agents to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.</div><div>
Usage (Cloud &amp; Support) Growth: Develop opportunities to drive Customer Success business results by working with business &amp; technical decision makers to ensure they understand M365 Copilot and Agents value proposition. Lead architecture design sessions on M365 Copilot and Agents, address customer questions and provide best practices for activating solution within customer environment.</div><div>
Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise. Lead business &amp; technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices &amp; policies and using repeatable IP.</div><div>
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals</div><div>
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers&rsquo; transformation journey.</div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div>
Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND several years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting</div><div>
OR equivalent experience</div><div></div><div><br>
Mandatory hands on experience in AI agents development and Copilot Studio</div><div>
Ability to engage with CxO, business and technical decision makers</div><div><br>
Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting</div><div>
OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting</div><div>
OR equivalent experience</div><div>
several years experience working in a customer-facing role (e.g., internal and/or external).</div><div>
several years experience working on technical projects.</div><div>
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</div><br>
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Cloud Solution Architecture

<div></div><div><h1 class="jobSectionHeader"><b>Cloud Solution Architecture</b></h1><div><div><p>
Dubai, United Arab Emirates</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 24, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1898411</b></div></div></div><div><div><div>
Work site</div><div><b>
0 days / week in-office - remote</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Cloud Solution Architecture</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.</div><div></div><div><br>
The Global Customer Success (GCS) organization, an organization within CE&amp;S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.</div><div><br>
We are looking for a Cloud Solution Architect (CSA), specializing in AI Business Solutions, who is passionate about driving our customers&rsquo; AI transformation on the Microsoft platform. This role will be part of the Global Solution Architecture team and is designed to strategically engage in the execution of consumption within key accounts. This role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation. This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams. Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams. Our work is intentionally differentiated from Field execution, as we focus on incubation-first, innovation-led projects that unlock new value paths before Field engagement begins.</div><div></div><div><br>
This role is flexible in that you can work up to 100% from home.</div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><div><div>
Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting</div><div>
OR equivalent experience</div><div></div><div><br>
Mandatory hands on experience in AI agents development and Copilot Studio</div><div>
Ability to engage with CxO, business and technical decision makers</div><div><br>
Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting</div><div>
OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting</div><div>
OR equivalent experience</div><div>
several years experience working in a customer-facing role (e.g., internal and/or external).</div><div>
several years experience working on technical projects.</div><div>
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</div></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
Accelerate Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of M365 Copilot and Agents and other Microsoft solutions, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth &amp; business value realization.</div><div>
Customer Insights: Provide feedback &amp; insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement.</div><div>
Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging M365 Copilot and Agents to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.</div><div>
Usage (Cloud &amp; Support) Growth: Develop opportunities to drive Customer Success business results by working with business &amp; technical decision makers to ensure they understand M365 Copilot and Agents value proposition. Lead architecture design sessions on M365 Copilot and Agents, address customer questions and provide best practices for activating solution within customer environment.</div><div>
Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise. Lead business &amp; technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices &amp; policies and using repeatable IP.</div><div>
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals</div><div>
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers&rsquo; transformation journey.</div></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

<div><div>With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.</div><div></div><div><br>
The Global Customer Success (GCS) organization, an organization within CE&amp;S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.</div><div><br>
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Data and AI solution area to join the Customer Success Team. As part of this role. you will be responsible<br>
for technical Customer engagements, working with the most challenging and exciting projects within<br>
Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning<br>
across design, build, and operations with a focus on issue. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions.</div><div></div><div><br>
This role is flexible in that you can work up to 50% from home.<br>
<br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.<br>
This role is flexible in that you can work up to 50% from home.</div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><div></div><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2><div>
Customer Centricity<br>
<ul><li>Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.</li><li>Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.</li><li>Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.</li></ul><br>
Business Impact<br>
<ul><li>Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.</li><li>Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.</li><li>Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.</li></ul><br>
Technical Leadership<br>
<ul><li>Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.</li><li>Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).</li><li>Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.</li><li>Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps</li></ul><br>
Important key criteria:<br>
<ul><li>Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team by engaging account team</li><li>Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.</li></ul></div><div>
Additional details</div><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><div><b>
Required/minimum qualifications</b></div><div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</div><div></div><div><b><br>
Additional or preferred qualifications</b></div><div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</div><div>
4+ years experience working in a customer-facing role (e.g., internal and/or external).</div><div>
4+ years experience working on technical projects.</div><div>
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</div><div></div><ul><li><br>
Level 300-400 advanced/experienced resource on SQL Server. Fundamentals should be clear with basic concepts, architecture of SQL Server.</li><li>Strong with SQL Server Core/Engine &ndash; Concepts, Architecture, Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, Security, Maintenance, Well versed with evolution of SQL server &amp; enhancements with each version of SQL server, Hands on &amp; practical experiences.</li><li>Breadth skills on other components like Power BI &amp; SSRS, SSIS, SSAS and Azure (Data services).</li><li>Exceptional Hands on &amp; practical experiences working on Reactive scenarios. Troubleshooting skills on Performance, High Availability (Failover Cluster, Availability Group), Migration/Upgrade, SQL setup/patches, Security, Maintenance. Should be able to handle SQL Server Administration &amp; Operational troubleshooting reactive scenarios as needed. On reactive scenarios should be able to drive clear action plans, follow up to closure.</li><li>Technical Leadership quality and escalation handling skills.</li><li>Should be able to converse with stakeholders/business/application owners.</li><li>Collaborating &amp; Partnering with team members internally &amp; externally.</li><li>Ready to deliver as soon as possible. Should not be dependent on ramp up/training to start delivering on SQL related work.</li></ul><div>
Demonstrate hands-on expertise in:</div><ul><li>Azure Data Factory, Azure Data Lake, SQL Pools, Spark Pools</li><li>Azure ML, Cognitive Services, OpenAI, Power BI, Microsoft Fabric</li><li>Databricks, Delta Lake, Unity Catalog, Synapse Pipelines</li><li>Ensure solutions meet enterprise-grade standards for performance, security, scalability, and governance.</li></ul><div>
Technical Leadership</div><ul><li>Serve as a trusted advisor to customer executives, architects, and developers on AI strategy, data governance, and analytics modernization.</li><li>Drive proof-of-concepts (POCs) and minimum viable products (MVPs) for AI and analytics use cases.</li><li>Guide customers in deploying ML models, building data pipelines, and operationalizing AI solutions</li><li>Lead technical engagements with enterprise customers focused on data modernization, advanced analytics, and AI/ML solutioning.</li><li>Architect and implement scalable solutions using Azure Synapse, Azure Databricks, Azure Machine Learning, Power BI, and Microsoft Fabric.
</li><li>Translate business requirements into technical architectures that leverage AI services, data lakes, real-time intelligence, and predictive analytics.</li></ul>
AI-900: Azure AI Fundamentals (Required)<br>
DP-100: Azure Data Scientist Associate<br>
DP-600: Fabric Analytics Engineer Associate<br>
DP-700: Fabric Data Engineer Associate<br>
PL-300: Power BI Data Analyst Associate<br>
DP-300: Azure Database Administrator Associate<br>
DP-420: Azure Cosmos DB Developer<br>
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

<div><div>With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.</div><div><br>
The Global Customer Success (GCS) organization, an organization within CE&amp;S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.</div><div><br>
The CSA role is designed to enable customer success by driving technical strategy, solution design, and adoption of Microsoft Teams and Viva products. The CSA acts as a trusted advisor, helping customers realize business value through modern collaboration and employee experience platforms.</div><div><br>
This role is Microsoft onsite only.</div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><div></div><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2><div><b>
Business Impact</b></div><div>
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.</div><div>
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.</div><div>
Proactively identifies new opportunities for Consumption, Usage &amp; Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.</div><div>
Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.</div><div><b><br>
Customer Centricity</b></div><div>
Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.</div><div>
Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO) and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.</div><div>
Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation.</div><div><b><br>
Partner Specialization</b></div><div>
Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support.</div><div>
Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations.</div><div><b><br>
Technical Leadership</b></div><div>
Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices.</div><div>
Proactively identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Contributes to the development and modification of Microsoft's structured frameworks and methodologies. Provides thought leadership and innovation to customers/partners and internal communities at the local level.</div><div>
Contributes to leading virtual teams (v-teams) around technologies and customer/partner challenges, and shares ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to intellectual property (IP) and identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams.</div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><b>
Required/minimum qualifications</b></div><div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</div><div>
Ability to speak both English and Arabic on a fluent business level - both written and verbal</div><div></div><div><b><br>
Additional or preferred qualifications</b></div><div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</div><div>
4+ years experience working in a customer-facing role (e.g., internal and/or external).</div><div>
4+ years experience working on technical projects.</div><div>
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</div><br>
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Cloud Solution Architect - Azure Infrastructure

<div>
 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.
 <br/>
 <br/>
 The Global Customer Success (GCS) organization, an organization within CE&amp;S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
 <br/>
 <br/>
 The CSA role is designed to enable customer success by driving technical strategy, solution design, and adoption of Microsoft Teams and Viva products. The CSA acts as a trusted advisor, helping customers realize business value through modern collaboration and employee experience platforms.
 <br/>
 <br/>
 This role is Microsoft onsite only.
 <br/>
 <br/>
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Business Impact
  <br/>
  <br/>
 </strong>
 Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
 <br/>
 <br/>
 Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
 <br/>
 <br/>
 Proactively identifies new opportunities for Consumption, Usage &amp; Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
 <br/>
 <br/>
 Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.
 <br/>
 <br/>
 <strong>
  Customer Centricity
  <br/>
  <br/>
 </strong>
 Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.
 <br/>
 <br/>
 Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO) and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.
 <br/>
 <br/>
 Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation.
 <br/>
 <br/>
 <strong>
  Partner Specialization
  <br/>
  <br/>
 </strong>
 Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support.
 <br/>
 <br/>
 Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations.
 <br/>
 <br/>
 <strong>
  Technical Leadership
  <br/>
  <br/>
 </strong>
 Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices.
 <br/>
 <br/>
 Proactively identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Contributes to the development and modification of Microsoft's structured frameworks and methodologies. Provides thought leadership and innovation to customers/partners and internal communities at the local level.
 <br/>
 <br/>
 Contributes to leading virtual teams (v-teams) around technologies and customer/partner challenges, and shares ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to intellectual property (IP) and identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required/minimum qualifications
  <br/>
  <br/>
 </strong>
 Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
 <br/>
 <br/>
 Ability to speak both English and Arabic on a fluent business level - both written and verbal
 <br/>
 <br/>
 <strong>
  Additional Or Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
 <br/>
 <br/>
 4+ years experience working in a customer-facing role (e.g., internal and/or external).
 <br/>
 <br/>
 4+ years experience working on technical projects.
 <br/>
 <br/>
 Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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