customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

customer success associate

Gomila intersole

<p>J<b>ob Responsibilities</b></p><p><b>WhatsApp &amp; Online Sales</b></p><ul><li>Respond instantly to customer messages (WhatsApp &amp; website chat)</li><li>Share product details, size guidance, recommendations</li><li>Convert leads into confirmed orders</li><li>Maintain strong communication and follow-ups</li></ul><p><b>Order Processing &amp; Fulfillment</b></p><ul><li>Create orders on Shopify</li><li>Confirm customer size, address, and payment method</li><li>Coordinate daily parcel handover to courier</li><li>Track shipments and update customers on delivery status</li></ul><p><b>Customer Support</b></p><ul><li>Handle exchange/return requests</li><li>Assist customers with fitting issues</li><li>Follow up after delivery to ensure satisfaction</li></ul><p><b>Daily Reporting</b></p><ul><li>Orders received</li><li>Orders converted</li><li>Orders shipped</li><li>Delivered &amp; pending deliveries</li><li>Customer feedback and follow-ups</li></ul><p>C<b>ompensation Structure</b></p><p><b>Basic Salary:</b> 40,000 PKR / month<br/><b>Commission:</b> Tier-based, up to 80,000 PKR<br/><b>Total earning potential:</b> <b>100,000 &ndash; 120,000 PKR+</b></p><p>Top performers consistently earn <b>1 lakh+</b>.</p><p>R<b>equirements</b></p><ul><li>Strong communication skills (Urdu &amp; English)</li><li>Must be active, confident, and customer-friendly</li><li>Experience in e-commerce, WhatsApp selling, call centers, or retail preferred</li><li>Ability to manage pressure and handle multiple chats</li><li>Must be punctual and responsible</li></ul><p>W<b>hy Work With Us</b></p><ul><li>High-income potential</li><li>Premium brand with high customer demand</li><li>Professional and growth-oriented environment</li><li>Performance bonuses &amp; recognition</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs80,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

E-commerce Sales & Customer Success Associate

CureMD

<div><div>Job Overview:</div><div></div><div>
The Associate Manager - Operations in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.</div></li><li><div>
Enforce SOPs and SLAs, ensuring consistency and compliance across departments.</div></li><li><div>
Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).</div></li><li><div>
Conduct weekly data audits to ensure 98% accuracy in reports.</div></li><li><div>
Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.</div></li><li><div>
Deliver ad hoc data analyses within 48 hours of request.</div></li><li><div>
Monitor SOP adherence and flag any breaches within two hours.</div></li><li><div>
Facilitate monthly SOP refresher workshops.</div></li><li><div>
Identify at least three actionable trends per month with ROI-backed recommendations.</div></li><li><div>
Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).</div></li><li><div>
6+ years of experience in marketing project coordination/operations, with exposure to project leadership.</div></li><li><div>
Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li><li><div>
Proficiency in project management and collaboration tools.</div></li><li><div>
Demonstrated ability to manage budgets, timelines, and project risks.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div><div></div>

Associate Manager - Operations

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Associate Manager - Operations
 </strong>
 in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.
  </li>
  <li>
   Enforce SOPs and SLAs, ensuring consistency and compliance across departments.
  </li>
  <li>
   Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).
  </li>
  <li>
   Conduct weekly data audits to ensure &ge;98% accuracy in reports.
  </li>
  <li>
   Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.
  </li>
  <li>
   Deliver ad hoc data analyses within 48 hours of request.
  </li>
  <li>
   Monitor SOP adherence and flag any breaches within two hours.
  </li>
  <li>
   Facilitate monthly SOP refresher workshops.
  </li>
  <li>
   Identify at least three actionable trends per month with ROI-backed recommendations.
  </li>
  <li>
   Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).
  </li>
  <li>
   6+ years of experience in marketing project coordination/operations, with exposure to project leadership.
  </li>
  <li>
   Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).
  </li>
  <li>
   Excellent communication, negotiation, and stakeholder management abilities.
  </li>
  <li>
   Proficiency in project management and collaboration tools.
  </li>
  <li>
   Demonstrated ability to manage budgets, timelines, and project risks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
  </li>
  <li>
   Fuel Card.
  </li>
  <li>
   Cellular Allowance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


My Tutor Source (MTS)

<p><b>Job Title:</b> Customer Success Specialist<br/><b>Location:</b> DHA Phase 1, Lahore</p><p>My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.</p><p><b>Responsibilities include but are not limited to:</b></p><ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement, and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs110,000.00 per month</p><p>Application Question(s):</p><ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul><p>Work Location: In person</p>

Customer Success Specialist

Billing Freedom

<p><b>NIGHT SHIFT 5pm-2am</b><br/>We&rsquo;re looking for a proactive, empathetic, and results-driven <b>Customer Success Specialist</b> to join our growing team. The ideal candidate will serve as the primary point of contact for our clients &mdash; ensuring they are supported, informed, and achieving success with our products and services.</p><p><b>Key Responsibilities:</b></p><ul><li>Build and maintain strong relationships with clients, acting as their trusted advisor.</li><li>Guide new customers through onboarding and training processes.</li><li>Monitor customer satisfaction and take proactive measures to improve retention.</li><li>Collaborate with internal teams (Sales, Product, Operations) to resolve issues efficiently.</li><li>Identify opportunities for upselling or cross-selling based on customer needs.</li><li>Track customer interactions and maintain detailed CRM documentation.</li><li>Provide timely updates, insights, and reports to management on client health and engagement.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Client Relations.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to multitask and thrive in a fast-paced environment.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>This is a night on-site shift, 5pm-2am. Are you willing to working during these hours?</li></ul><p>Work Location: In person</p>

<p><b>Job Title:</b> Customer Success Specialist<br/><b>Location:</b> DHA Phase 1, Lahore</p><p>My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.</p><p><b>Responsibilities include but are not limited to:</b></p><ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs110,000.00 per month</p><p>Application Question(s):</p><ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul><p>Work Location: In person</p>

Customer Success Executive

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Associate Manager - Customer Success
 </strong>
 plays a critical stabilizing role in a project-intensive and production-driven environment undergoing a leadership transition. Acting as an operational anchor, this role focuses on maintaining delivery momentum, fostering team confidence, and ensuring continuity across key workflows. The Assistant Manager will oversee day-to-day operations with strong emphasis on project coordination, task delegation, and hands-on support. This position serves as a communication bridge between team members and leadership, ensuring clarity, alignment, and accountability throughout the transition phase. The ideal candidate is a resilient, people-focused leader with strong multitasking ability, capable of driving both structure and team morale in a dynamic, high-responsibility setting.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Convert project backlogs into a sprint board within 2 weeks and maintain at least 90% on-time delivery.
  </li>
  <li>
   Implement RACI matrices and workload charts to balance effort and maintain individual utilization at 85% or above.
  </li>
  <li>
   Schedule bi-weekly &ldquo;department performance&rdquo; sessions, ensuring every team member leads at least one session within 3 months.
  </li>
  <li>
   Require 5 Whys analysis for all Sev 1 incidents and collaborate with product and development teams to eliminate 50% of repeat issues within 3 months.
  </li>
  <li>
   Publish project status and risk dashboards every Wednesday by 4 p.m. EST.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Candidates should have a Bachelor&rsquo;s degree in Computer Science or Project Management foreign education is a plus.
  </li>
  <li>
   They should possess 3&ndash;4 years of experience in project management or team leadership, with strong multitasking, delegation, technical familiarity.
  </li>
  <li>
   Excellent communication and interpersonal skills, negotiation, and stakeholder management abilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
  </li>
  <li>
   Fuel Card.
  </li>
  <li>
   Cellular Allowance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Associate Manager - Customer Success

Explore 872+ Customer success associate in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

872 customer success associate jobs IN Lahore Pakistan

E-commerce Sales & Customer Success Associate

Associate Manager - Operations

Associate Manager - Operations

Customer Success Specialist

Customer Success Specialist

Customer Success Executive

Associate Manager - Customer Success