customer success associate

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The RoleAt Love That Design, we believe that great customer relationships drive long-term success. We're looking for a Customer Success Associate to join us onsite in Dubai and take ownership of our client communication, ensuring every interaction creates real value. You&rsquo;ll be responsible for maintaining strong relationships, overseeing smooth renewals, and acting as the crucial link between our clients and the value we provide. If you&rsquo;re passionate about design, possess empathy, and have a natural talent for understanding client needs, this role is for you.Key Responsibilities<ul><li>Client Engagement: Ensure regular, meaningful face-to-face and digital communication with clients to assess their needs and highlight how we can add value beyond the basic service.</li><li>Onboarding &amp; Renewals: Lead a strong onboarding process for new clients, maintain regular touchpoints throughout the customer lifecycle, and manage renewals with confidence.</li><li>Event &amp; Activation Coordination: Manage invitations and coordinate client attendance for key events and platform activations.</li><li>Value Creation: Proactively identify opportunities to introduce new features, services, or activations that could provide additional value to clients.</li><li>Client Feedback: Gather feedback to understand how clients are using the platform and address any issues regarding non-usage or renewal hesitations.</li><li>Upselling &amp; Cross-Selling: Understand client gaps and match our services to those needs to drive additional value.</li><li>Churn Prevention: Monitor at-risk clients, manage red-flag accounts, and work to reduce our churn rate through proactive communication. Send out renewal proposals, follow up on renewals and payments.</li><li>Collaboration with Sales: Work closely with the sales team to bridge communication gaps, ensuring both teams are aligned on client needs and potential upsell opportunities.</li></ul>What We&rsquo;re Looking For:<ul><li>Experience: Previous experience (at least 4 years) in Customer Success, Account Management, or a similar client-facing role. Experience in SaaS, directory services, or a listing-based business is a plus.</li><li>Empathy &amp; Communication: Strong interpersonal skills, able to engage clients in meaningful conversations and communicate value effectively.</li><li>Organizational Skills: You&rsquo;re highly organized, able to manage multiple clients and projects at once without missing a beat.</li><li>Proactive Mindset: You can anticipate client needs and act before issues arise.</li><li>Ambition: You&rsquo;re driven to grow and excel in your role, with a clear focus on client success and satisfaction.</li><li>Industry Knowledge: Familiarity with interior design, communities, or directory services is an advantage, along with a good network or ability to research industry news.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How are your previous work experiences related to the role we are hiring for?</li><li>What are your salary expectations?</li><li>Will you be able to commute daily to Dubai Silicon Oasis?</li><li>How many years of Customer Success Associate experience do you have?</li></ul>

Customer Success Associate

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

Customer Success Manager

GoComet India Pvt. Ltd.

The Customer Success Manager (CSIM) plays a pivotal role in driving customer success by overseeing project implementation, business analysis, and strategic execution. The role requires managing the end-to-end implementation of GoComet&rsquo;s solutions, from requirement gathering to execution, ensuring customer satisfaction and long-term retention. The CSM will act as a bridge between clients, internal teams, and stakeholders, ensuring smooth project rollout, process mapping, and continuous product adoption.Key Responsible Area: Project Implementation &amp; Business Analysis &middot; Lead and oversee the end-to-end project implementation lifecycle for new and existing clients. &middot; Finalize Business Requirement Documents (BRD) and obtain necessary approvals/sign-offs. &middot; Develop and execute implementation plans, ensuring alignment with client objectives. &middot; Map customer processes (flow charts, SOPs) and align them with GoComet's solutions. &middot; Conduct gap analysis and provide recommendations to enhance operational efficiency. Customer Success &amp; Relationship Management &middot; Serve as the primary point of contact for customers, ensuring seamless onboarding and adoption. &middot; Foster strong relationships with C-level executives (CXOs, COOs) and key stakeholders. &middot; Work proactively to identify challenges and provide solutions to optimize customer experience. &middot; Monitor customer health scores, ensuring product utilization and satisfaction. Project Documentation &amp; Reporting &middot; Maintain detailed project documentation, ensuring clarity and compliance. &middot; Provide weekly/monthly project status updates to internal teams and clients. Gocomet &middot; Track key project metrics, ensuring timely execution and quality delivery. Process Optimization &amp; Internal Collaboration &middot; Identify areas of process improvement and implement best practices. Gocomet&middot; Work cross-functionally with product, sales, and tech teams to drive innovation. &middot; Contribute to internal process improvement initiatives and team knowledge sharing. Key Performance Index &middot; Customer onboarding &amp; activation TAT &middot; Project implementation success rate &middot; BRD completion &amp; approval timelines &middot; Customer engagement &amp; product adoption rates &middot; CSAT (Customer Satisfaction) score &middot; Process improvement contributionsRequirements Must-Have Skills &amp; Qualifications &middot; 2+ years of experience in customer success, business analysis, or project management. &middot; Strong understanding of project implementation methodologies and process mapping. &middot; Experience in preparing and finalizing BRDs, project documentation, and implementation plans. &middot; Proficiency in MS Excel, project management tools (JIRA, Asana, Trello, etc.). &middot; Excellent communication, problem-solving, and stakeholder management skills. &middot; Ability to analyse data, derive insights, and present findings to clients and internal teams. &middot; Strong emotional intelligence, adaptability, and a customer-centric mindset. Bonus Points &middot; Knowledge of the logistics and supply chain industry. &middot; Experience in business process automation and digital transformation projects. &middot; Familiarity with CRM tools (Salesforce, HubSpot, Zoho, etc.)Job Type: Full-timeWork Location: In person

Customer Success and Implementation Manager

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
 
</div>

Customer Success Manager- Karachi

Wati

<div>
 Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
 
 
 Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.
 
 
 In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
 
 
 
 Our Platform
 
 
 
 The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
 
 
 
 Our Backing &amp; Partnerships
 
 
 
 Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
 
 
 WATI is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and experienced
 
 Customer Success Manager
 
 to join our team. The ideal candidate will have a passion for building strong relationships with customers, a deep understanding of customer needs, and a proven track record of driving customer satisfaction and retention. As a Customer Success Manager, you will be the primary point of contact for our customers, helping them to achieve their goals and maximize the value of our solutions.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Customer Onboarding and Training: Guide new customers through the onboarding process, ensuring a smooth and efficient transition to our products and services. Provide training and resources to help customers effectively utilize our solutions
 </li>
 <li>
 Relationship Management: Build and maintain strong, long-lasting relationships with customers, acting as a trusted advisor and advocate for their needs within the company
 </li>
 <li>
 Customer Success Planning: Develop and execute customer success plans that outline key milestones, deliverables, and success metrics to ensure customers achieve their desired outcomes
 </li>
 <li>
 Product Adoption and Utilization: Monitor and analyze customer usage data to identify trends and areas for improvement. Provide insights and recommendations to help customers fully leverage our products
 </li>
 <li>
 Issue Resolution: Proactively identify and resolve customer issues, coordinating with internal teams to ensure timely and effective solutions
 </li>
 <li>
 Renewals and Retention: Drive customer renewals and retention by demonstrating the ongoing value of our solutions and addressing any concerns or challenges
 </li>
 <li>
 Customer Feedback: Gather and communicate customer feedback to relevant teams to inform product development and improve overall customer experience
 </li>
 <li>
 Advocacy and Growth: Identify and nurture opportunities for account expansion and upsell, collaborating with sales and marketing teams to drive growth
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field. Advanced degrees or relevant certifications are a plus
 </li>
 <li>
 5-8 years of experience in customer success, account management, or a related role, preferably within B2B SaaS industry.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to effectively convey complex concepts to a diverse audience
 </li>
 <li>
 Comfortable with technology and able to quickly learn new tools and systems. Experience with CRM software and customer success platforms is a plus
 </li>
 <li>
 Strong customer orientation with a proven ability to build and maintain customer relationships
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support
 </li>
 <li>
 Demonstrated track record of achieving customer satisfaction, retention, and growth targets
 
 
 </li>
 </ul>
 Note - Shift time - EMEA
</div>

Syncron

<div>Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:<ul>
<li>
Supply Chain optimization,</li>
</ul><ul><li>Pricing strategy</li>
</ul><ul><li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li>
</ul>
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the team
The Syncron Customer Success Team is seeking new talent to our EMEA &amp; APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base
About the role
The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.
 The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore.
What would you do?<ul>
<li>
Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company&rsquo;s solutions with customer business objectives.</li>
</ul><ul><li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li>
</ul><ul><li>Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li>
</ul><ul><li>Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.</li>
</ul><ul><li>Track customer progress toward success metrics, ensuring alignment between product value and the customer&rsquo;s KPIs, and facilitating contract renewals.</li>
</ul>
Who you are? / What we expect:<ul>
<li>
1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li>
</ul><ul><li>Strong business and strategic skills to drive value conversations</li>
</ul><ul><li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li>
</ul><ul><li>Experience in automotive, manufacturing industry for after-sales</li>
</ul><ul><li>As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving</li>
</ul>
The icing on the cake:<ul>
<li>
Commercial contract experience driving renewal and price increase conversations</li>
</ul><ul><li>Executive presence, comfortable with ambiguity and C-level communication</li>
</ul>
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!</div>

Client of Métier - Strategic HR Solutions

As a Customer Success Manager, you will be the main point of contact for clients, ensuring smooth onboarding, adoption, and satisfaction. You will manage relationships, coordinate projects with internal teams, and provide insights through reporting and analysis to drive client success and long-term loyalty.
 , &amp; : 
1. Bachelor s degree in Business, IT, or related field with 4 6 years experience in customer success, account, or project management in SaaS, insurance, or insurtech. 
2. Strong understanding of health insurance products and distribution (individual and SME/group). 
3. Excellent client relationship, communication, and problem-solving skills with a proactive, detail-oriented approach. 
4. Proven project management, organizational, and reporting abilities, able to manage multiple priorities effectively. 
5. Experience translating client needs into technical requirements; Figma knowledge for product/UI review is a plus.
 :
Client Success &amp; Relationship Management 
1. Serve as the primary point of contact for assigned clients, ensuring seamless onboarding and successful adoption of the SaaS platform. 
2. Provide support for system configuration, troubleshooting, and product implementation. 
3. Proactively capture, prioritize, and communicate client enhancement requests. 
4. Build and maintain strong client relationships to enhance satisfaction, loyalty, and retention.
Project Management &amp; Coordination 
1. Coordinate with internal technology teams to manage project timelines, resolve issues, and deliver new features. 
2. Utilize project management tools (e.g., Jira) to monitor progress and ensure on-time delivery. 
3. Provide clients with regular updates on project and enhancement status. 
4. Ensure all deliverables meet agreed timelines, quality standards, and client expectations.
Reporting &amp; Insights 
1. Prepare and deliver reports on project deliverables, client usage, and key performance metrics. 
2. Support the Head of Product by contributing to sales reports and pipeline insights. 
3. Conduct data analysis using Excel/Google Sheets to track and improve KPIs. 
4. Identify opportunities for process improvements and product enhancements to drive customer satisfaction and platform adoption
<div>
 Apply Now</div>

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