customer success associate

Talent 360

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Position Overview The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention. Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

Tweety Four 7

Hiring: Customer Success Associate (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US / AUS Time Zones) Employment Type: Full-Time Open Positions: 7 Salary: PKR 100,000 &ndash; 150,000We are actively hiring Customer Success Associates (Female Candidates Only) to join our growing Customer Success team. This role is ideal for candidates who are passionate about client communication, relationship management, and service excellence, and are eager to work with international clients in a professional, growth-oriented environment.Key Responsibilities<ul><li>Support the Customer Success team in day-to-day communication with clients</li><li>Understand client requirements and assist in delivering timely solutions</li><li>Coordinate with Engineering, Support, and Operations teams to resolve client concerns</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Participate in client onboarding and training sessions</li><li>Maintain accurate client records in CRM systems</li><li>Document client feedback and support continuous service improvement</li><li>Learn and apply best practices for customer relationship management</li></ul>Job Requirements<ul><li>Bachelors degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer support, or service role (fresh graduates encouraged to apply)</li><li>Excellent verbal and written English communication skills</li><li>Basic familiarity with CRM systems (Salesforce, HubSpot, or similar) is a plus</li><li>Strong interpersonal skills with a positive attitude and eagerness to learn</li><li>Ability to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>AUS Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 100,000 &ndash; 150,000</li><li>10 Paid Time Off (PTO) days annually</li><li>Free pick &amp; drop transportation provided by the company</li><li>Structured career growth plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us?<ul><li>Work onsite in a professional office environment</li><li>Gain hands-on experience in Customer Success &amp; Client Management</li><li>Clear growth path within the organization</li><li>Be part of a company that values learning, collaboration, and performance</li></ul>Apply NowIf youre a motivated individual with strong communication skills and a passion for customer success, wed love to hear from you.Apply today and take the next step in your career!Customer Success Associate, Customer Support Executive, Client Success, CRM, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Clients, Customer Relationship Management, Fresh Graduates JobsJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Success Associate (Female)

Concentrix

<div>
 
 Title: French Customer Success Associate
 
 
 Job description:
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 </li>
 </ul>
 
 Requirements:
 
 
 Fluency in French and English is a must
 
 
 Fixed morning shifts and fixed days off
 
</div>

French Customer Success Associate

SalarySe

About the Role:We&rsquo;re looking for energetic and confident candidates who love interacting with people! You&rsquo;ll represent SalarySe at launches, pop-ups, and events &mdash; engaging with customers, promoting our products, and driving sales of our cards.Responsibilities:✅ Attend brand launches, pop-up events, and promotional activities✅ Interact with potential customers and explain SalarySe&rsquo;s products✅ Support sales by assisting customers through the signup or purchase process✅ Represent the brand professionally and positively at all times✅ Coordinate with the internal team for event logistics and reportingRequirements:- Excellent communication and interpersonal skills- Outgoing and confident personality- Ability to engage with diverse audiences- Available to travel locally for events- Prior event or sales experience is a plus (not mandatory)What You&rsquo;ll Gain:⭐ Hands-on experience in sales, marketing, and event management⭐ Opportunity to network and build communication skills⭐ Certificate and potential for full-time opportunities based on performanceIf you&rsquo;re enthusiastic, people-friendly, and eager to learn &mdash; we&rsquo;d love to have you on board!Job Type: Full-timePay: ₹30,000.00 - ₹40,000.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Are you fluent in local languages spoken in Chennai?</li><li>This job role is for candidates having 3-4 LPA CTC, do you fall under this category?</li></ul>Work Location: In person

About the Role:We&rsquo;re looking for energetic and confident candidates who love interacting with people! You&rsquo;ll represent SalarySe at launches, pop-ups, and events &mdash; engaging with customers, promoting our products, and driving sales of our cards.Responsibilities:✅ Attend brand launches, pop-up events, and promotional activities✅ Interact with potential customers and explain SalarySe&rsquo;s products✅ Support sales by assisting customers through the signup or purchase process✅ Represent the brand professionally and positively at all times✅ Coordinate with the internal team for event logistics and reportingRequirements:- Excellent communication and interpersonal skills- Outgoing and confident personality- Ability to engage with diverse audiences- Available to travel locally for events- Prior event or sales experience is a plus (not mandatory)What You&rsquo;ll Gain:⭐ Hands-on experience in sales, marketing, and event management⭐ Opportunity to network and build communication skills⭐ Certificate and potential for full-time opportunities based on performanceIf you&rsquo;re enthusiastic, people-friendly, and eager to learn &mdash; we&rsquo;d love to have you on board!Job Type: Full-timePay: ₹30,000.00 - ₹32,000.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>What is your Notice Period?</li><li>Are you comfortable with travelling?</li><li>Are you fluent in local languages spoken in Bengaluru?</li></ul>Work Location: In person

About the Role:We&rsquo;re looking for energetic and confident candidates who love interacting with people! You&rsquo;ll represent SalarySe at launches, pop-ups, and events &mdash; engaging with customers, promoting our products, and driving sales of our cards.Responsibilities:✅ Attend brand launches, pop-up events, and promotional activities✅ Interact with potential customers and explain SalarySe&rsquo;s products✅ Support sales by assisting customers through the signup or purchase process✅ Represent the brand professionally and positively at all times✅ Coordinate with the internal team for event logistics and reportingRequirements:- Excellent communication and interpersonal skills- Outgoing and confident personality- Ability to engage with diverse audiences- Available to travel locally for events- Prior event or sales experience is a plusWhat You&rsquo;ll Gain:⭐ Hands-on experience in sales, marketing, and event management⭐ Opportunity to network and build communication skills⭐ Certificate and potential for full-time opportunities based on performanceIf you&rsquo;re enthusiastic, people-friendly, and eager to learn &mdash; we&rsquo;d love to have you on board!Job Type: Full-timePay: ₹30,000.00 - ₹32,000.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>What is your Notice Period?</li><li>Are you comfortable with travelling?</li><li>Are you fluent in local languages spoken in Pune?</li></ul>Work Location: In person

Adaptive Teams

<div>If you love keeping things moving, solving problems before anyone notices, and making customers feel genuinely supported, this role puts you at the heart of global logistics. You&rsquo;ll own communication, coordinate shipments across multiple channels, and help deliver a smooth end-to-end experience&mdash;while growing toward full account ownership.
Location: Pakistan - Fully Remote
About the company: 
 
The company is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of professionals who are committed to providing excellent customer service, reliable delivery and cost-effective solutions.
 
 
Our team is highly skilled and knowledgeable in the areas of supply chain management, logistics planning and transportation management. We ensure that our clients&rsquo; goods reach their destination safely and on time. 
Your Mission:<ul><li>
Own daily customer communication via email and phone, delivering clear, confident, and professional updates</li><li>
Manage shipment inquiries, status updates, documentation requests, and issue resolution</li><li>
Coordinate closely with Operations, Sales, Pricing, and Warehousing to keep expectations aligned</li><li>
Track shipments across ocean, air, express, and Amazon FBA, flagging risks early</li><li>
Maintain accurate, real-time updates in internal trackers, CRMs, and customer channels</li><li>
Review and follow up on commercial invoices, packing lists, BL/AWB, ISF, and compliance documents</li><li>
Verify documentation accuracy before customer or agent release</li><li>
Coordinate with overseas agents on export, customs, and clearance documentation</li><li>
Support bookings, rate checks, and space confirmations under guidance</li><li>
Assist with last-mile coordination for Amazon FBA and B2B deliveries</li><li>
Spot recurring issues, suggest improvements, and contribute to customer KPIs and retention</li></ul>
Your Toolbox: Skills to be Successful<ul><li>
Strong interpersonal presence with confidence communicating via email and phone</li><li>
Clear, professional English&mdash;written and spoken</li><li>
Foundational understanding of freight forwarding and end-to-end logistics workflows 
(ocean, air, documentation, customs, delivery &mdash; Amazon is a plus, not the whole picture)</li><li>
Highly detail-oriented with strong organizational skills</li><li>
Able to multitask and stay composed in time-sensitive situations</li><li>
Proactive, problem-solving mindset with a desire to grow into account ownership</li><li>
Comfortable using Excel/Sheets, email, and customer coordination tools</li><li>
Bachelor&rsquo;s degree preferred, not mandatory</li><li>
0&ndash;2 years of experience; logistics-exposed graduates encouraged to apply</li><li>
0&ndash;2 years of experience; motivated fresh graduates are encouraged to apply.</li></ul>
Your Perks: What's in it for you<ul><li>
Fully remote, full-time role</li><li>
Clear 6&ndash;18 month growth path toward Account Executive or Key Account Manager roles</li><li>
Hands-on exposure to real global freight operations&mdash;not just theory</li><li>
Customer-facing ownership early in your career</li><li>
A fast-paced environment where strong communicators stand out and advance</li></ul>
Why Adaptive Teams?
At Adaptive Teams, we don&rsquo;t just fill positions &ndash; we create pathways to success. Whether you&rsquo;re a seasoned pro or just starting out, we&rsquo;re here to help you grow, innovate, and make an impact. If you&rsquo;re looking for exciting opportunities and, a team that&rsquo;s as passionate as you are, this is the place to be. 
What to Expect from Our Application Process? 
Once you apply, you&rsquo;ll receive an email guiding you through the next steps, including an assessment tailored to the role.
 
 
After that, we&rsquo;ll ask you a few brief questions about your experiences and work style&mdash;this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions. 
 
We understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment. 
 
Once selected, you&rsquo;ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you&rsquo;ll always know where you stand.</div>

Logistics Customer Success Associate

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