customer success associate

KinFitz & Co.

<div>
 <p>
  Do you build the kind of client relationships that turn customers into advocates?
 </p>
 <p>
  <br/>
 </p>
 <p>
  A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 </p>
 <p>
  <br/>
 </p>
 <p>
  They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What's in it for you:
  </strong>
 </p>
 <ul>
  <li>
   15,000&ndash;20,000 SAR / month base
  </li>
  <li>
   Annual bonus &mdash; 5&ndash;25% of salary, paid in May
  </li>
  <li>
   Medical insurance, home country travel allowance, and conveyance reimbursement
  </li>
  <li>
   No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
  </li>
  <li>
   First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Onboarding new SME customers and getting them to value quickly
  </li>
  <li>
   Running product demonstrations and upskilling sessions as the platform evolves
  </li>
  <li>
   Understanding customer business challenges and mapping them to product capabilities
  </li>
  <li>
   Building long-term relationships that generate referrals and organic retention
  </li>
  <li>
   Documenting customer success stories &mdash; real before/after business impact
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
  </li>
  <li>
   Comfortable running product demos and explaining software to non-technical SME owners
  </li>
  <li>
   Fluent Arabic speaker
  </li>
  <li>
   Bachelor's degree (required)
  </li>
  <li>
   Based in KSA
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Don't worry if your CV isn't up to date. Just share your LinkedIn profile.
 </p>
</div>


Customer Success Manager

CommentSold

<div><h2 class="jobSectionHeader"><b>JD: CREATOR SUCCESS ASSOCIATE</b></h2><p>
We are looking for a customer-obsessed, highly organized <b>Creator Success Associate</b> to drive product adoption and success for our creator community. This is a high-impact, client-facing role centered on <b>post-sale product marketing</b> and education.</p><p>
You will ensure our creators get maximum value from Pop.Store by turning product features into practical business use cases and wins. Whether you are leading a group workshop, representing Pop.Store at industry events, or managing relationships with our creators, you will be the dedicated point of contact ensuring our creators have the tools and knowledge to thrive.</p><p><b>
Level:</b> Junior (0&ndash;2 years experience) <b>Location:</b> US-based (Remote + Travel)</p><p><b>
Reports to:</b> Khushbu Purohit, Senior Product Marketing Manager</p><p></p><h2 class="jobSectionHeader"><b>
WHAT YOU&rsquo;LL DO</b></h2><h4 class="jobSectionHeader"><b>
1. Product Education &amp; Value Delivery</b></h4><ul><li><b>
Host Interactive Workshops:</b> Lead weekly and monthly group sessions that demonstrate the practical usage of Pop.Store. You&rsquo;ll show creators exactly how to use our value drivers to grow their business.</li><li><b>
Develop Success Materials:</b> Create clear, actionable strategy guides and video tutorials (working with our content team) to help creators navigate the platform independently.</li><li><b>
Drive Feature Adoption:</b> Actively market new features and best practices to existing users to ensure they are using the platform to its full potential.</li></ul><h4 class="jobSectionHeader"><b>
2. Event Engagement &amp; Community Outreach</b></h4><ul><li><b>
Field Representation:</b> Attend key industry events to engage with both prospects and current creators.</li><li><b>
Value-Led Demos:</b> Explain the core benefits of Pop.Store in person, helping potential users understand how the product solves their specific pain points.</li></ul><h4 class="jobSectionHeader"><b>
3. Relationship Management</b></h4><ul><li><b>
Account Management:</b> Act as the primary point of contact for key creator accounts</li><li><b>
Strategy Calls:</b> Conduct calls for key accounts to align their business goals with our platform&rsquo;s capabilities and recommend the appropriate pop.store use case.</li><li><b>
The Feedback Loop:</b> Capture creator requests and feedback during monthly strategy calls, routing actionable insights to the Concierge build team to improve the product.</li></ul><p></p><h2 class="jobSectionHeader"><b>
WHO YOU ARE</b></h2><ul><li><b>
A Natural Educator:</b> You enjoy breaking down complex tools into simple, actionable steps. You&rsquo;re comfortable leading meetings and presenting to groups.</li><li><b>
Strategically Minded:</b> You don&rsquo;t just show people where to click; you help them understand <i>why</i> a specific strategy will help them make more money or save time.</li><li><b>
Operationally Disciplined:</b> You can balance a travel schedule, recurring webinars, and a portfolio of client follow-ups without breaking a sweat.</li><li><b>
Adaptable:</b> You are comfortable moving between a remote home office and the high-energy environment of a live event.</li></ul><p><b>
Requirements:</b></p><ul><li>
0&ndash;2 years experience in Customer Success, Account Management, or Community Engagement.</li><li>
Strong communication skills and a &quot;help-first&quot; mentality.</li><li>
Willingness to travel to industry events.</li><li>
Experience with (or ability to quickly learn) Zoom, Loom, Canva, and CRM tools like HubSpot.</li></ul><p>
</p><p>maAvak3nfW</p></div>

Creator Success Associate

Stellar Health

<div><p><b>About Stellar Health:</b></p><p>
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.</p><p>
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.</p><p>
Stellar is a US-based Health-tech backed by Top VCs (<i>General Atlantic, Point72, &amp; Primary Venture Partners)</i> with an established product &amp; proven operating model. We&rsquo;ve shown that we make a real difference for physician practices and their patients.</p><p><b>
About the position:</b></p><p>
Stellar is looking for a Provider Engagement Associate who will drive performance impact for our practices. Provider Success works closely with healthcare providers, clinicians, and practice staff to ensure that they are using Stellar's technology product to improve patient quality outcomes. This role is a key part of our Operations Team and works cross-functionally with Sales, Product and Customer Success. We're looking for talented and driven individuals to join our team. If you're interested in working at a healthcare startup, this opportunity is for you!</p><p><b>
What you&rsquo;ll do:</b></p><ul><li><p>
Conduct outreach calls to practices, and build immediate rapport and trust by adapting approach to their needs</p></li><li><p>
Lead individual and group practice meetings to build successful workflows with the Stellar application and drive performance on key outcomes</p></li><li><p>
Quickly triage inbound emails and answer questions from practices</p></li><li><p>
Collaborate with team members across our larger Provider Success function to implement new engagement strategies on a monthly basis</p></li><li><p>
Generate insights on how standardize and scale our existing processes</p></li><li><p>
Act as a Stellar Ambassador with practices and other healthcare stakeholders</p></li><li><p>
Work cross functionally with product and customer success stakeholders to communicate medical group insights and resolve issues</p></li></ul><p><b>
What you need to have:</b></p><ul><li><p>
Bachelors Degree</p></li><li><p>
Previous experience in customer service, customer success, sales or operations</p></li><li><p>
Experience working in a fast-paced environment</p></li><li><p>
A determination to help doctors and clinicians provide high quality care</p></li><li><p>
Excellent project management experience, including the ability to manage/ juggle multiple priorities</p></li></ul><p><b>
Who will love this job:</b></p><ul><li><p>
You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too</p></li><li><p>
You thrive on helping others and owning successful outcomes</p></li><li><p>
You are a team player and understand collaboration and accountability are key</p></li><li><p>
You understand, appreciate and enjoy responsibility</p></li></ul><p><b>
Perks &amp; Benefits:</b></p><p>
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:</p><ul><li><p>
Medical, Dental and Vision Benefits</p></li><li><p>
Flexible PTO</p></li><li><p>
Universal Paid Family Leave</p></li><li><p>
Company sponsored One Medical memberships and Citibike memberships</p></li><li><p>
Medical Travel Benefits</p></li><li><p>
A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations</p></li><li><p>
Stock Options &amp; a 401k matching program</p></li><li><p>
Career development opportunities like Manager Training, coaching, and an internal mobility program</p></li><li><p>
A broad calendar of company sponsored social events that for our in-office and remote employees</p></li></ul><p><b>
Diversity is the key to our success</b>. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.</p><p>
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.</p><p>
Stellar Health Employment Privacy Notice</p><p><b>
At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process</b>. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.</p><ul><li><p><b>
Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @</b><b>stellar.health</b><b> email address.</b></p></li><li><p>
Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.</p></li><li><p>
We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.</p></li></ul><p>
If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people-team@stellar.health. If you believe you've been a victim of a phishing attack, please mark the communication as &ldquo;spam&rdquo; and immediately report it by contacting the U.S. Federal Trade Commission.</p><p>
Compensation Range: $70K - $90K</p></div>

Associate, Provider Engagement

UNFI

<div><div><p>Job Overview:</p>
<p>
The Customer Success Analyst is responsible for reporting, data mining, data analysis and project support for the Sales team as well as the customer. Has a direct relationship with the customer&rsquo;s business, data, and IT team and works with internal business partners involved in managing, determining, and maintaining data, in order to support the customer&rsquo;s utilization of company data. Provides recurring reports and develops ad hoc reports needed to monitor company and customer businesses. Analyzes data, prepares and presents results in order to identify and/or resolve business problems as well as drive business actions in often-critical areas. Develops processes and technological tools, identifies technological and data-driven solutions, and leads or participates in the development of and execution of IT-related projects such as new report development and system enhancements/fixes to meet company and customer goals. The nature of the work is highly analytical and organized.</p>
<p>Job Responsibilities:</p>
<p>
Sales Data Mining &amp; Analysis</p>
<ul><li>Assesses sales data for the sales team. Examine monthly, quarterly, and annual sales reports to: identify sales patterns, areas for improvement, contract compliance, supplement UNFI fill rate reporting and specific customer requests.</li></ul>
<ul><li>Assess market data, including competitors, to identify areas where the sales team can increase its efforts.</li></ul>
<ul><li>Evaluates data using Access, Excel and other tools to identify root causes and possible solutions to company and customer business issues and to support business project and change needs; sources and manipulates data from company and customer.</li></ul>
<ul><li>Provides guidance on pros and cons of possible solutions, recommends business process changes, and develops metrics.</li></ul>
<ul><li>Develops analytics on sales data by customers to help determine opportunities of what the customer may carry today compared to top selling items for that brand or category</li></ul>
<p>
Sales Forecasting</p>
<ul><li>Creates sales and revenue forecasts using economic conditions, pipeline analysis, booking estimates, and key sales performance indicators.</li></ul>
<ul><li>Gathers, analyzes, and provides forecast information on sales, products, and customers for assigned territory.</li></ul>
<p>
Account Support</p>
<ul><li>Assist in preparing sales materials.</li></ul>
<ul><li>Work with the Operations teams to determine the status of deliveries.</li></ul>
<ul><li>Work with internal teams to determine the arrival of out of stock products.</li></ul>
<ul><li>Manage Customer Success issue resolution processes in partnership with the account management team.</li></ul>
<p>
Project Support</p>
<ul><li>Provides direct support to the customer&rsquo;s data and IT teams to research and resolve issues with transmitted company data, especially cost and product data.</li></ul>
<ul><li>Submits IT Service Requests to automate ad hoc reports, enhance system functionality, and fix system issues; designs and performs high-quality and accurate user-acceptance testing; approves developed solution for install.</li></ul>
<p>Performs other duties as assigned.</p>
<p>Job Requirements:</p>
<p>
Education/ Certifications:</p>
<ul><li>Bachelor&rsquo;s Degree in Business Analytics, or a related field preferred.</li></ul>
<p>
Experience:</p>
<ul><li>3+ years of sales analyst experience preferred.</li></ul>
<ul><li>Understanding of sales forecasting, programs, promotions and related techniques</li></ul>
<ul><li>Understanding of margin and company profitability</li></ul>
<ul><li>Proficiency in Microsoft Office Suite, SalesForce, CRM and other company systems</li></ul>
<ul><li>Demonstration of ability to analyze data based on customer needs</li></ul>
<p>Knowledge/Skills/ Abilities</p>
<ul><li>Root cause analysis, solution research and development, modeling of change options and recommendations</li></ul>
<ul><li>Compilation and presentation of data and analysis results that inform and drive leadership decisions</li></ul>
<ul><li>Able to manage and coordinate projects</li></ul>
<ul><li>Strong interpersonal, communication, organizational and analytical skills</li></ul>
<p>Work Environment:</p>
<p>
Remote Role:</p>
<ul><li>This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.</li></ul>
<p>Travel (minor):</p>
<ul><li>This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.</li></ul>
<p>Physical Environment/Demands:</p>
<p>
Office Roles:</p>
<ul><li>Most work is performed in a temperature-controlled office environment.</li></ul>
<ul><li>Incumbent may sit for long periods of time at a desk or computer terminal.</li></ul>
<ul><li>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
</li></ul><ul><li>Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.</li></ul>
<ul><li>Stooping, bending, twisting, and reaching may be required in the completion of job duties.</li></ul>
</div>
<p>UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.</p>
<p><b>Compensation:</b>
</p><p>UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
</p><p><b>Benefits:</b>
</p><p>For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.
</p><p>Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
</p><p>UNFI&rsquo;s compensation, benefits, and paid time off policies are subject to change in the Company&rsquo;s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
</p><p>Qualified applications with arrest or conviction records will be considered for employment in accordance with the <i>Los Angeles County Fair Chance Ordinance</i> and the <i>California Fair Chance Act</i>.</p></div>

Customer Success Analyst

FlairsTech

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Job Description:</b></h1><br>
<p></p><ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul><p></p><p><br>
Requirements:</p><br>
<p></p><ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSR, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

Customer Success Representative

Homewise

<div>Description:
<p>
Are you passionate about providing outstanding customer service to people in our community? Consider a career with Homewise! We are a non-profit with a mission to create successful Homeowners in our community! Our services and products empower our customers with knowledge and financial skills, provide them with affordable homes and lending products, and support them as partners before and after the home purchase. We are searching for a mission-oriented, adaptable, self-starter with strong customer service skills and the ability to communicate effectively verbally and in writing to join our team as <b>Home Purchase Advisor (HPA)</b>. As an HPA, you will work with clients to help them assess their financial situation and work toward qualifying for an affordable, fixed-rate mortgage loan.</p><p><b>
The Home Purchase Advisor is responsible for carrying out the following duties:</b></p><ul><li>
Establish trusting and non-judgmental relationships with potential homeowners.</li><li>
Review and analyze customers&rsquo; financial situations and create a plan of action for potential homeownership.</li><li>
Provide ongoing coaching and follow-up for a caseload of customers to ensure continual progress in becoming ready to buy a home.</li><li>
Provide post-purchase counseling as needed to customers to identify and resolve budget/credit problems to avoid delinquency and become current on payments.</li><li>
As customers become buyer-ready, provide a seamless transition to Homewise&rsquo;s Real Estate Sales Associate Brokers and Lending team.</li><li>
Assist Real Estate Sales Associate Brokers and Lending team in removing barriers for customers to purchase and close on their home.</li><li>
Work closely with other teammates, including Real Estate Sales Associate Brokers, Loan Officers, and Loan Processors, to ensure best practices in the services provided to customers.</li><li>
Use the Homewise, Inc. STARS database system to track client progress, Desktop Underwriter, and other electronic tools to provide the best service to customers.</li><li>
Comply with all applicable regulations, policies, and procedures.</li><li>
Assist as needed with financial education classes for potential homeowners. Includes preparation, presentation, and follow-up after classes.</li></ul>
Requirements:
<p><b>
Education and Experience</b></p><ul><li>
High school diploma or equivalent required</li><li>
College degree preferred</li></ul><b>
Along with your resume, please submit a cover letter explaining your interest in Homewise and why you think you are a good fit for this role.</b></div>

Homebuyer Experience Associate

Nebraska Medicine

<div><div><div><div><div><div><div><div><div><b>Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.</b></div></div></div></div></div></div></div></div><div></div><div><b>
Shift:</b></div>
First Shift (United States of America)<div></div><div>
As a <b>Customer Service Senior Associate,</b> you'll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment.</div><div></div><div>
If you have questions about applying for the Customer Service Associate, please contact Jana Whitmarsh at <div>jwhitmarsh@nebraskamed.com</div>
</div><div></div><div><b>Details</b></div><ul><li><div><b>
Monday-Friday</b></div></li><li><div><b>
Train 7:00a-3:30pm 6-8 weeks, then regular schedule 9am - 5:30pm</b></div></li><li><div><b>
ECCP location in the</b></div><div><b>
Mutual of Omaha building, 33rd and Farnam Omaha, Nebraska.</b></div></li><li><div><b>
Potential to work from home after 6 months of training is completed.</b></div></li><li><div><b>
Ability to type a minimum of 40 words per minute with 95% accuracy required.</b></div></li></ul><div></div><div><b>
Why Work at Nebraska Medicine?</b></div><ul><li><div><b>
Together. Extraordinary.</b> Join a team that values your skills, delivering exceptional care through collaboration.</div></li><li><div><b>
Leading Health Network</b> Work with the region&rsquo;s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.</div></li><li><div><b>
Diversity and Inclusion</b> We value diverse backgrounds and experiences, reflecting the communities we serve.</div></li><li><div><b>
Educational Support</b> Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.</div></li></ul><div></div><div><b>
Be part of something extraordinary at Nebraska Medicine!</b></div><div></div><div><b>
Duties: Customer Service Senior Associate</b></div><div>
Responsible for prompt and accurate customer relations in a fast paced environment. Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns. Concerns vary in reason and may be clinical or financial in nature. Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.<br>
<br>
<b>Required Qualifications: Customer Service Senior Associate</b></div><ul><li><div>
High school education or equivalent required.</div></li><li><div>
Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.</div></li><li><div>
Ability to interact with customers over the telephone and face to face required.</div></li><li><div>
Knowledge of patient billing process required. Ability to research and problem solve required.</div></li><li><div>
Analytical, organizational, team, project management, and self-directing skills required.</div></li><li><div>
Excellent verbal and written communication skills and ability to work with diverse customer base required.</div></li><li><div>
Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.</div></li><li><div><b>
Ability to type a minimum of 40 words per minute with 95% accuracy required.</b></div></li></ul><div></div><div><b>
Preferred Qualifications: Customer Service Senior Associate</b></div><ul><li><div>
Associate's degree in business administration or related field preferred.</div></li><li><div>
Knowledge of collection laws, liens, and bankruptcies preferred.</div></li><li><div>
Membership in hospital or professional revenue cycle organization preferred.</div></li><li><div>
Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.</div></li><li><div>
Highly developed knowledge of hospital and/or professional revenue cycle processes required.</div></li></ul><div></div><div><div><div><div><div><div><div><div>
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans&rsquo; status.</div></div></div></div></div></div></div></div></div>

Sr Customer Service Associate

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