customer success associate

FlyAkeed

<div>About FlyAkeed:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Highlights:<ul><li>
Current funding stage: Series A
</li>FlyAkeed is supported by PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners. 
<li>
 
</li></ul>At FlyAkeed, we leverage technology to transform corporate travel management. Our Operations team plays a critical role in ensuring seamless travel booking, fulfillment, and customer satisfaction by managing reservations, travel requests, and operational processes through our proprietary platform. 
 
Job Summary 
The Onboarding Associate is responsible for managing the customer onboarding journey from contract signing through Go Live, ensuring a smooth implementation experience. This role works closely with customers and internal teams to coordinate onboarding activities, track progress, and ensure all requirements are completed on time. 
 
Key Responsibilities<ul><li>
Manage the end-to-end customer onboarding process through Go Live.</li><li>
Lead onboarding and project kickoff meetings with customers.</li><li>
Understand customer requirements and coordinate implementation with internal teams.</li><li>
Track onboarding progress and ensure milestones and deadlines are met.</li><li>
Manage multiple customer onboarding projects simultaneously while prioritizing tasks effectively.</li><li>
Build strong relationships with customers and provide timely support throughout the onboarding journey.</li><li>
Monitor, follow up, and ensure all onboarding tasks are completed on schedule.</li><li>
Maintain accurate onboarding records and provide regular status updates.</li><li>
Identify opportunities to improve onboarding processes and enhance the customer experience.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, or a related field.</li><li>
1&ndash;3 years of experience in Customer Onboarding, Customer Success, or a similar customer-facing role.</li><li>
Experience working directly with customers throughout the service implementation process.</li><li>
Strong ability to lead customer onboarding meetings and manage customer relationships.</li><li>
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.</li><li>
Strong attention to detail and follow-through.</li><li>
Excellent verbal and written communication skills in both Arabic and English.</li><li>
Proficiency in Microsoft Excel and task/project management tools.</li></ul></div>

Clint Onboarding Associate

Reeds Jewelers

<div>REEDS Jewelers is excited to post this important position to join our team.
Our Customer Experience team is dedicated to providing exceptional experiences for every REEDS customer. As a Customer Experience Associate, you will be the voice of REEDS fielding real-time calls, chats, and emails from customers across the country. You must be able to resolve all customer issues professionally and knowledgeably in a timely and skilled manner while maintaining the high standards that REEDS is known for.
This is an excellent foot-in-the-door opportunity to join a long established business in the beautiful coastal city of Wilmington, NC. We have an incredible training program to teach you all about the vendors we proudly represent, the fascinating jewelry industry, and the top sales and service skills to set you up for long term success.
What you&rsquo;ll do:
<ul><li>Provide solution-oriented service to REEDS customers, with a focus on exceptional luxury experiences
</li><li>Successfully troubleshoot and resolve all customer service inquiries or issues via email and phone communication channels
</li><li>Process orders and enter data into the order entry system via incoming phone contacts</li><li>
Serve as a liaison between our customers and our brick-and-mortar locations.</li><li>
Other duties as assigned</li></ul>
Schedules are made one month in advance, and we especially need coverage on evenings, weekends, and possibly holidays as well. Your flexibility is essential to support our customers and team with timely resolutions.
REEDS Jewelers proudly celebrates its 80th Anniversary in 2026, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between.
With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application! 
Requirements 
Requirements:
<ul><li>6+ months of experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)</li>
<li>A quiet, distraction-free work space with high-speed internet</li>
</ul><ul><li>Excellent written + communication skills 
</li><li>The ability to work in a fast-paced environment and demonstrate a high sense of urgency</li>
<li>Must be highly organized, detail-oriented, and able to work independently 
</li></ul>The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership 
<ul><li>
</li></ul> 
 
Benefits 
REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.</div>

Customer Experience Associate

Filestage GmbH

<div><h1 class="jobSectionHeader">About Filestage</h1>
Filestage is the review and approval platform that helps teams get their work over the finish line with confidence. As content creation speeds up, the process of verifying and approving that work has become a major bottleneck. We provide the AI-powered infrastructure that ensures every file is checked, compliant, and approved before it is published. 
We are a fully remote team by design, built on a culture of high ownership, transparency and fast execution. Together, our mission is to create the trust layer for content creation in times of AI. 
With millions of users across thousands of companies&mdash;including Lufthansa, Rabobank, Sixt, and Sharp&mdash;we are an ambitious team solving real problems for the world's biggest brands. If you&rsquo;re looking for a key role in that mission, you&rsquo;ve found it!<ul><li>This role is fully remote and can be based anywhere in the Americas</li></ul><h1 class="jobSectionHeader">
What you&rsquo;ll be working on
</h1>This is your chance to help shape the future of our remote company. We believe that a strong Customer Success Team is the backbone of healthy business growth.<ul><li>
You own the customer journey and build deep relationships with your book of business. From onboarding through renewal (and everything in between), you guide your customers every step of the way. You make sure they feel supported, confident, and get maximum value from Filestage. You&rsquo;re not just a point of contact&mdash;you&rsquo;re a trusted partner who drives product adoption, encourages feature discovery, and helps customers see the long-term value of Filestage. You help them celebrate wins, identify growth opportunities, and make renewals and expansions feel like the natural next step.</li><li>
You develop success plans that actually drive success. You work closely with each customer to understand their goals, challenges, and workflows. Then you build strategic success plans tailored to their industry, use case, and business priorities, helping them hit their targets with Filestage.</li><li>
You spot risks before they become an issue. You keep a close eye on customer health, using data and insights to identify risks and opportunities early. Whether it&rsquo;s low engagement or an upsell opportunity, you take action fast and thoughtfully.</li><li>
You lead meaningful business reviews. You regularly meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans where needed to keep everyone moving forward.</li><li>
You turn customers into experienced users. You help customers become confident, experienced users of Filestage through personalized training, onboarding calls, webinars or support chats. You make sure Filestage becomes part of their daily workflow. Don't worry, our customers are friendly and don't bite</li><li>
You advocate for your customers. You collaborate with Sales, Marketing, Product, Development and Support to bring the customer voice into every part of the business. You&rsquo;re always thinking ahead, suggesting improvements and championing ideas that will make their experience even better. 
</li></ul><h1 class="jobSectionHeader">
Life at Filestage</h1>
We believe people are more productive when they can choose their own schedule. So we&rsquo;re proud to offer fully-remote roles that give you the perfect balance between work and life.
Here are some of the benefits you can look forward to at Filestage:
<ul><li> Work from where you&rsquo;re happiest and enjoy a flexible schedule. We&rsquo;ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.<ul><li>
For this role, we&rsquo;re looking for someone based in Americas time zone to make sure there&rsquo;s a high time overlap with our team members, customers, and partners. Unfortunately, we can&rsquo;t consider candidates who are not based in this time zone.</li></ul></li>
<li> Meet up in real life. We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.</li>
<li> Enjoy a strong team culture. We&rsquo;re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.</li>
<li> Join a happy team. We&rsquo;ve been rated five stars on Glassdoor by our lovely team. You can take a look at our reviews here.</li>
<li> Create a workspace that suits you. You&rsquo;ll get a &euro;1,500 budget for hardware, as well &euro;500 for home office to buy whatever you need to do your best work &ndash; including a computer, webcam, or standing desk.</li>
<li> Get 38 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You&rsquo;ll also get a half day on your birthday to give you a chance to celebrate!</li>
<li> Volunteer/Charity Day. Enjoy a Volunteer/Charity Day to support a cause close to your heart.</li>
<li> Continue to grow and develop your career. We care about your development and want you to be able to learn new things! After six months in the company, you&rsquo;ll get a budget to be able to use for personal development.</li>
<li>️ Make your voice heard. We trust our team members to make the best decisions to achieve their goals, so you won&rsquo;t have to put up with micromanagers here.</li><li>
 Say goodbye to pointless meetings. We practice what we preach when it comes to productivity, so you can expect flat hierarchies, fast iterations, and no bullshit meetings.</li></ul><h1 class="jobSectionHeader"> 
What you&rsquo;ll bring to the role</h1>
 <ul><li>You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.</li>
<li> You&rsquo;re passionate about customer success management and customer support. You have experience in customer success management or account management. Sales experience is highly valued.</li>
<li> You have business acumen and enjoy advising customers.</li>
<li> You take ownership. You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.</li><li>
 You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest, and respectful &mdash; and you are ready to have a lot of fun.</li>
<li>️ You are fluent in English. Speaking Spanish is a plus.</li></ul></div>

Customer Success Manager (Americas)

Simbe Robotics

<h3>About the role</h3>We are seeking a dedicated Customer Success Representative to join our dynamic team. In this remote position, you will play a pivotal role in ensuring our customers have a seamless experience with our products and services, driving customer satisfaction and loyalty. Your proactive approach to client engagement will help foster long-term relationships and promote retention.<h3>Key responsibilities</h3><ul><li>Serve as the primary point of contact for customers, providing timely and effective support to address inquiries and resolve issues.</li><li>Conduct regular check-ins and follow-ups with customers to ensure they are getting the most value from our offerings.</li><li>Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to communicate customer feedback and identify opportunities for improvement.</li><li>Develop and maintain a thorough understanding of our products, customer profiles, and industry trends to effectively guide customers in their decision-making processes.</li><li>Create and manage customer onboarding processes, ensuring that new clients are set up for success from the start.</li><li>Monitor customer health metrics and establish proactive outreach strategies to mitigate churn and strengthen relationships.</li></ul><h3>Requirements</h3><ul><li>Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.</li><li>Excellent problem-solving abilities, demonstrating a customer-centric approach in resolving issues.</li><li>Proven organizational skills to manage multiple customer accounts and prioritize tasks effectively.</li><li>Familiarity with customer relationship management (CRM) software and other relevant tools that facilitate customer success initiatives.</li><li>Self-motivated and able to work independently in a remote environment while maintaining effective collaboration with team members.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer success, account management, or a related role, particularly within a SaaS or technology company.</li><li>Experience with data analysis and reporting, enabling you to interpret customer metrics and share insights with stakeholders.</li><li>Knowledge of customer success best practices and methodologies, contributing to the development of internal strategies and processes.</li><li>Familiarity with project management tools that can help streamline customer onboarding and support workflows.</li></ul><h3>Why join us</h3><ul><li>Be part of an innovative company that values customer feedback and fosters a culture of continuous improvement.</li><li>Enjoy the flexibility of a remote work environment while collaborating with a passionate and supportive team.</li><li>Contribute to meaningful projects that have a direct impact on customer satisfaction and business growth.</li><li>Access opportunities for professional development and career advancement within a rapidly evolving industry.</li><li>Participate in a collaborative culture that encourages creativity, teamwork, and the sharing of ideas.</li></ul>

Customer Success Representative

FlowX.ai

<div>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.
Mission
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.
What you would do on a daily basis:<ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul>
Who you are:<ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul>
What's in it for you:<ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul>
Location: New York City 
Benefits 
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

The Semios Group

<div>Who we are:
Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. The Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability.
Our innovative work has been recognized with several industry awards, including:<ul><li>
AgTech Breakthrough &ndash; Smart Irrigation Company &amp; Pest Management Solution of the Year</li><li>
Thrive Top 50</li><li>
Google for Startups Accelerator Cohort</li><li>
Global Cleantech Top 100</li></ul>
We know our journey is only achievable by having a great team who shares ideas, tries new things, and learns as we go.
Who you are:
As the ideal Customer Success Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. You have the ability to understand and explain our tools and insights and adjust your communication style to fit your audience. Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things. 
 
You&rsquo;re driven by purpose and motivated by work that matters. You&rsquo;re looking for more than a role, you want to be part of a growing, forward-thinking company solving real-world challenges to improve how farming works, today and for the future.
What you will do:
The primary function of the Customer Success Specialist is to provide exceptional support to both our customers and Semios&rsquo; Territory Managers alike. You will use your understanding of the challenges faced by our customers to help them apply Semios&rsquo; technology to solve them. You will deliver excellent support and advice to customers in their use of Semios&rsquo; tools and systems and will focus your energy on building mutually beneficial relationships to create value for both Semios and our customers. The role will be most effective by collaborating with stakeholders throughout the Semios + Agworld's sales, marketing and field services organization.
This role will execute and deliver on company initiatives for customer success, while enabling our sales organization to focus on growing the business. This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for focus on driving growth and providing exceptional service to our markets. 
Pre- &amp; Post-sales Functions<ul><li>
Conduct pre-sale activities including creation of customer accounts, quotes and sales orders.</li><li>
Obtaining proper approvals for customer discounts and rates.</li><li>
Initiate, coordinate, and execute customer contract renewals, both remotely and in person.</li><li>
Update and maintain internal systems (CRM, etc.) for your assigned territory.</li><li>
Ensure all customer communications are accurately logged within the CRM for your assigned territory.
</li><li>Work closely with local Territory Managers to ensure all preparation activities for renewals or upcoming customer meetings are completed. Create and execute on service tickets for your assigned customers in a timely manner.</li></ul>
Customer Engagement<ul><li>
Conduct onboardings with customers and their teams both virtually and in person.</li><li>
Provide continuous support to customers in your territory both virtually and in person, being the first line of support via phone, email, and in-app chat.</li><li>
Attend and act as a company representative at various trade shows and events, showcasing Semios&rsquo; products and services to customers and prospects alike.</li><li>
Provide support to Territory Manager with regards to customer requests they are receiving, including providing information about planned, ongoing, or completed services.</li><li>
Document and relay product feedback and customer suggestions to the Semios team via appropriate channels.</li><li>
Ensure customer engagement with Semios&rsquo; suite of tools via regular outreach to ensure they are getting the most out of our products.</li><li>
Ensure our customers are aware of and educated on the power of Semios&rsquo; tools.</li></ul> 
Internal Support Functions<ul><li>
Support various company initiatives.</li><li>
Work closely with Sales Operations to ensure sales data in systems is complete and accurate</li><li>
Collaborate with Finance, Grower Relations, and Channel teams to support sales growth and strategic initiatives.</li><li>
Work as a team with the Territory Manager in your region, enabling them to focus on selling</li><li>
Contribute to the creation and updating of customer resource material.</li><li>
Represent the customer&rsquo;s voice and help champion best practices of customer on-boarding, adoption and product use experience.</li><li>
Document and relay product feedback and customer suggestions back to the Semios team.</li><li>
Suggest and implement ways to improve all processes in the customer journey.</li></ul> 

Requirements 
We want you to succeed, so you will need: 
<ul><li>
2 + years of professional experience working with customer on-boarding, implementation, adoption, and technical support</li><li>
Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools</li><li>
Familiarity working with software applications and data</li><li>
A magnetic personality and a skill for winning customer time and trust</li><li>
Superb listening and presentation skills to build and maintain customer relationships</li><li>
Ability to prioritize and focus efficiently on multiple customers and products</li><li>
Orientation towards taking initiative and continuous improvement</li><li>
Valid driver's license and ability to commute when necessary</li></ul> 
Nice to have:<ul><li>
Degree or diploma in business or a related field is preferred</li><li>
Direct experience working in Agriculture.</li><li>
Fluency in Spanish</li></ul> 
Salary range: $27 to $31 USD per hour
We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint. 
 
 
Benefits 
Why this is the opportunity for you:<ul><li>
Purposeful Work: Make a global impact by advancing sustainable food production.</li><li>
Our People: Work with a fun, collaborative, and supportive team.</li><li>
Recharge: Generous vacation policy and year-end winter break.</li><li>
Work Flexibility: Enjoy a hybrid office setting or fully remote. (role dependent)</li><li>
Wellbeing: Comprehensive health plans and enroll in our 401(K) plan.</li></ul>
At Semios Group, we value the full range of experience and perspectives people bring&mdash;not just what&rsquo;s listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know.
We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish.
Semios Group participates in E-Verify.</div>

Customer Success Specialist

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