customer success associate

Diligent

<div><div>Position Overview:

The Customer Success Manager II is responsible for driving long-term success and growth across a strategic portfolio of enterprise customers. This role serves as the primary business partner and trusted advisor to senior stakeholders, ensuring an exceptional customer experience, strong net revenue retention, high product adoption, and advocacy.

As the key point of contact for Diligent&rsquo;s solutions, the CSM II leads proactive account management, orchestrates cross-functional resources, and partners closely with Sales and Services to deliver measurable outcomes and expand our footprint within each account.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Own a portfolio of enterprise accounts with accountability for renewal, net revenue retention, and expansion, leveraging data and insights to proactively manage risk and opportunity.</li>
<li>Drive product adoption and value realization by developing and executing customer success plans aligned to the customer&rsquo;s strategic objectives and key outcomes.</li>
<li>Deliver a best-in-class customer experience across all phases of the customer lifecycle, from onboarding through renewal, coordinating with Implementation, Professional Services, Support, Product, and other internal teams.</li>
<li>Lead executive-level engagements, including QBRs/EBRs and strategic reviews with C-suite, board administrators, and senior directors, to demonstrate ROI, influence adoption, and surface new opportunities.</li>
<li>Identify, qualify, and partner on expansion opportunities in close collaboration with the Expansion Sales team, ensuring smooth handoffs, aligned account strategies, and clear growth plans.</li>
<li>Facilitate successful onboarding and rollout of Diligent products and modules, working alongside the Implementation team to ensure stakeholder alignment, training, and effective change management.</li>
<li>Build and maintain strong, multi-threaded relationships with key business and technical stakeholders, becoming a trusted advisor who understands their governance, risk, compliance, and operational priorities.</li>
<li>Act as the voice of the customer internally, providing structured feedback and insights to Product, Marketing, Services, and Operations to influence roadmap and process improvements.</li>
<li>Monitor account health and usage leveraging dashboards and analytics, intervening early to address risks, drive adoption, and reinforce value.</li>
<li>Champion customer advocacy, by identifying referenceable customers, case study opportunities, testimonials, and participation in user groups or events.</li>
<li>Collaborate on process and playbook improvements within the Customer Success organization to drive consistency, scalability, and excellence in how we serve enterprise customers.</li>
</ul><h3 class="jobSectionHeader">Required Experience &amp; Skills</h3>
<ul><li>5+ years of professional experience, including 2&ndash;4+ years in Customer Success, Account Management, or a similar client-facing role within B2B SaaS.</li>
<li>Proven experience managing mid-market and/or enterprise accounts, with comfort engaging senior and executive stakeholders (Director, VP, C‑Suite).</li>
<li>Demonstrated track record of meeting or exceeding renewal, retention, and expansion targets.</li>
<li>Strong experience using CRM tools (preferably Salesforce) to manage accounts, opportunities, and customer health activities.</li>
<li>Excellent communication and presentation skills, able to translate complex concepts into clear, compelling narratives for multiple stakeholder groups.</li>
<li>Strong consultative and problem-solving skills, with a natural curiosity about the customer&rsquo;s business, use cases, and success metrics.</li>
<li>High level of resilience, ownership, and accountability, with the ability to navigate ambiguity and manage competing priorities across a large book of business.</li>
<li>Passion for technology and a solution-centric mindset, with the ability to quickly learn new products and articulate their business value.</li>
<li>Strong organizational skills and attention to detail, with experience managing multiple customers, projects, and deadlines simultaneously.</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience in governance, risk, compliance, legal, or adjacent enterprise software environments is a plus.</li>
<li>Background working in a matrixed, global organization with cross-functional partners across time zones.</li>
<li>Familiarity with customer success platforms and data-driven approaches to managing account health and adoption.</li>
</ul>
</div><div><div>U.S pay range
$75,040 - $93,800 USD</div><div>
Pay Range
$75,040 - $93,800 USD</div></div><div>

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
<div>
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you&rsquo;re not just building the future - you&rsquo;re an agent of positive change, joining a global community on a mission to make an impact.</div>

Learn more at diligent.com or follow us on LinkedIn and Facebook 


What Diligent Offers You
<ul>
<li>Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li>
<li>We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few</li>
<li>We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li>
<li>Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li>
</ul>
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability &ndash; to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. 


We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.</div></div>

Customer Success Manager II

Ariadne

<div>
 
 
 Company Description
 
 
 
 Ariadne is a global high-tech company specializing in real-time customer and visitor analysis for physical organizations. Renowned for its precision and GDPR-compliant technology, Ariadne helps businesses optimize operations and provide exceptional customer experiences. Trusted by large companies across various industries, Ariadne delivers actionable insights to drive efficiency and satisfaction. With a commitment to innovation, the company supports its clients with cutting-edge solutions that empower growth and excellence.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role for a Customer Success Manager located in Istanbul, with flexibility for some remote work. The Customer Success Manager will foster strong relationships with clients to ensure customer satisfaction and retention. Responsibilities include assessing client needs, crafting tailored solutions, analyzing performance metrics, and collaborating with internal teams to resolve issues. The role also involves proactively identifying opportunities to enhance service delivery for optimal client outcomes.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Customer Satisfaction, Customer Retention, and Customer Service
 </li>
 <li>
 Proven ability to build and maintain positive relationships with clients (Relationship Building)
 </li>
 <li>
 Analytical skills to assess client needs, address challenges, and deliver data-driven solutions
 </li>
 <li>
 Ability to communicate effectively, both written and verbally, with diverse stakeholders
 </li>
 <li>
 Problem-solving abilities paired with a proactive approach to improving customer experience
 </li>
 <li>
 Bachelor's degree in Computer Science, Business, Marketing, or related field preferred
 </li>
 <li>
 Experience in SaaS or tech-related industries is an added advantage
 </li>
 <li>
 Fluent German
 
 Language
 
 </li>
 <li>
 Fluent English Language
 </li>
 </ul>
</div>

Customer Success Manager

Hippocratic AI

<div><h2 class="jobSectionHeader">About Us</h2>
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.<div> 
</div><h2 class="jobSectionHeader">
Why Join Our Team</h2>
Reinvent healthcare with AI that puts safety first. We&rsquo;re building the world&rsquo;s first healthcare‑only, safety‑focused LLM &mdash; a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world&rsquo;s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children&rsquo;s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who&rsquo;ve spent their careers improving care, advancing science, and building world‑changing technologies &mdash; ensuring our platform is powerful, trusted, and truly transformative.
Location Requirement
We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified.<div> 
</div><h2 class="jobSectionHeader">
About the Role</h2>
As a Customer Success Executive &ndash; for our Nurse Co Pilot product at Hippocratic AI, you will be responsible for driving adoption, retention, and expansion across our hospital and health system customer base, helping nursing teams realize the full clinical and operational value of our AI-powered virtual nursing solution.
You will own the full post-sale customer journey &mdash; from implementation and onboarding through expansion and renewal. You will ensure hospitals achieve measurable outcomes with our Nurse Co Pilot, including reduced nurse burnout, improved patient throughput, and enhanced care delivery. You will serve as the trusted bridge between the clinical frontline and our product and engineering teams.
This role will report directly to Amy McCarthy and play a critical role in shaping the customer experience strategy for our Nurse Co Pilot product as we scale across U.S. health systems.<div> 
</div><h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Lead implementation and onboarding of the Nurse Co Pilot product for hospital and health system customers, ensuring rapid time-to-value.</li></ul><ul><li>
Build deep, trusted relationships with nurse leaders, CNOs, and clinical operations teams within your accounts.</li><li>
Partner cross-functionally with Product, Engineering, Clinical, and Sales teams to provide customer feedback and influence roadmap priorities.</li><li>
Champion a care model transformation mindset &mdash; confidently engage nursing executives and bedside staff to drive adoption and demonstrate the value of AI in virtual nursing workflows.</li><li>
Serve as a strategic advisor to health system customers, ensuring they achieve defined clinical outcomes, operational efficiencies, and measurable ROI from the Nurse Co Pilot.</li><li>
Drive customer retention and expansion across assigned hospital accounts. Identify opportunities to grow unit adoption and expand the Nurse Co Pilot footprint across departments.</li><li>
Manage and execute complex implementation projects, coordinating across hospital IT, nursing education, and clinical leadership to ensure successful deployments at scale.</li></ul><ul><li>
Implement and refine customer success metrics to measure adoption, utilization, clinical outcomes, and account health across your portfolio.</li><li>
Act as the primary escalation point for complex deployment or clinical workflow challenges, ensuring swift resolution and sustained customer confidence.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What You Bring</h2>
Must Have:<ul><li>
Bachelor's degree from an accredited university and 5-8 years of experience in customer success, strategic account management, or related enterprise roles, with at least 5+ years in leadership positions.</li><li>
Active RN license with a BSN (minimum); nursing background is required for this role.</li><li>
Experience in virtual nursing, telehealth, or AI-enabled clinical technologies; strong understanding of how technology is applied in nursing workflows.</li><li>
Demonstrated project management experience &mdash; proven ability to manage complex, multi-stakeholder implementations from bedside nurse to hospital executive.</li><li>
Confidence and presence to engage at all levels of a health system &mdash; from the bedside nurse to the C-suite &mdash; with the ability to transform care model thinking around virtual nursing. 
Exceptional interpersonal and communication skills, with the ability to influence clinical and administrative stakeholders across a health system.</li><li>
Data-driven mindset with experience using metrics and analytics to track adoption, measure clinical outcomes, and demonstrate ROI.</li><li>
Comfort operating in a fast-paced, early-stage environment where you are building processes as much as executing them.</li><li>
Ability and willingness to travel up to 25% for customer on-sites and health system visits.</li><li>
Deep understanding of hospital stakeholder dynamics and complex healthcare technology deployment cycles.</li></ul>
Nice to Have:<ul><li>
Leadership experience in a clinical or business setting (e.g., charge nurse, nursing supervisor, CNO, or clinical informatics leader).</li><li>
Experience presenting at nursing or healthcare technology conferences (e.g., AONL, ANA, HIMSS, or similar).</li><li>
Prior experience with customer success, account management, or implementation in a SaaS or healthtech company.</li><li>
Background in nursing informatics, clinical workflow design, or health system operations.</li></ul> 
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.</div>

Customer Success Executive - Nurse Co-Pilot

TRU Hybrid and EV Batteries

We're a 5-star shop (330+ Google reviews, 5,000+ batteries sold) becoming a multi-location brand &mdash; and we're hiring the operator who'll help build it. You'll run the front of the business, keep daily operations tight, and turn what works into the playbooks every future TRU location will follow. We'll teach you everything about hybrid and EV batteries. You bring the operational brain.Position: Operations &amp; Customer Service AssociateLocation: Tukwila, WA (on-site)Reports To: General Manager / OwnerType: Full-TimePay: $28-$32/hr DOE + monthly performance bonus (first-year target: $62K-$75K+)WHO WE ARETRU Hybrid &amp; EV Batteries replaces and remanufactures hybrid and EV batteries for consumers, independent repair shops, and dealerships &mdash; locally in Tukwila and shipped nationwide. Every battery we deliver comes with a transparent performance and health report; our 3-year warranty on remanufactured batteries is the best in the industry, and our new batteries carry a lifetime warranty. We sell trust, and the reviews show it.THE ROLE: ONE SEAT, THREE MUSCLESMost postings bury the job under a dozen bullet categories. Here's the whole thing:1. Run the day-to-day operations (your home base)Scheduling and the daily job board, invoicing and payment collection, supply ordering, light expense categorization, and the admin that keeps us compliant (permits, filing, timekeeping, e-signatures). You'll also keep our product listings fresh &mdash; photographing finished batteries, posting them to our Google Business page and social channels, and entering SKUs into our shop system. You won't do the accounting: our third-party bookkeepers and tax preparers handle that. You keep the day-to-day flowing and hand them clean numbers.2. Own the customer experience (100% trainable &mdash; we'll teach you)Phones, walk-ins, and emails. Listen to each customer's situation, explain their options in plain language, build estimates, follow up, and guide happy customers toward leaving a review. No automotive background needed &mdash; we have the scripts, the training, and a 90-day ramp that will make you fluent in batteries. Once you're trained up, you'll also help open our B2B side &mdash; calling fleet operators, independent shops, and dealerships to start wholesale relationships.3. Build the systems (why this role really exists)When something breaks twice, you fix the process, not the symptom. Turn repeat tasks into SOPs, checklists, and templates clear enough that TRU location #2 could follow them without calling you. Help us choose and connect the tools we run on &mdash; CRM, shop management, scheduling. The playbook you build here becomes your resume.YOU'RE OUR PERSON IF...- You're a critical thinker. When something goes wrong twice, your instinct is to fix the process, not work around it.- You're savvy with systems and software. You pick up new tools fast and enjoy making them talk to each other.- You're organized to a fault. Estimates don't sit in limbo and supplies don't run out on your watch.- You switch gears quickly. Customer call, supply order, social post &mdash; and it energizes you rather than overwhelms you.- You communicate clearly and calmly, even with a stressed-out customer whose car just died.- You're not afraid of the phone. Warm outreach calls to shops and fleet owners sound like an opportunity, not a chore.- You take ownership. If it needs doing and belongs to no one, it belongs to you.- You'd rather say &quot;let me find out&quot; than guess.BACKGROUNDS THAT TRANSLATE (NO AUTO EXPERIENCE REQUIRED)We're looking for people who've balanced customer-facing work with back-office operations &mdash; and built a process or two along the way:- Medical, dental, or veterinary office management / patient coordination- Operations, project, or multi-location/franchise coordination- Insurance, claims, or benefits roles- Executive assistant or small-business office management (especially if you built SOPs)- Customer success at a tech or SaaS company- Property management, hotel front desk management, or high-end consultative retailTHE NON-NEGOTIABLES- 2+ years in a customer-facing role managing ongoing relationships (not one-time transactions)- A track record of building or improving a process, workflow, or documentation &mdash; even informally (&quot;I made the onboarding checklist at my last job&quot; counts)- Confident with technology: CRMs, spreadsheets, and scheduling tools &mdash; and able to learn our shop software quickly- Comfortable handling invoices and payment follow-up (no accounting background required)- Strong written and verbal communication; highly organized across multiple concurrent responsibilities- Reliable and professional, with a valid driver's license (you may occasionally move vehicles)NICE TO HAVEQuickBooks Online familiarity | Tekmetric, Shop-Ware, or similar shop software | social media for business | experience writing SOPs or training docs | consultative or outbound phone sales experience | comfort with AI tools (we use them daily) | automotive or hybrid/EV exposurePAY &amp; GROWTH- $28-$32/hour to start, depending on experience- Monthly performance bonus tied to customer satisfaction, close rate, and scheduling accuracy &mdash; with a guaranteed minimum bonus during your first 90 days while you train- Realistic first-year earnings: $62,000-$75,000+- Full training on hybrid and EV battery technology &mdash; you'll be an expert within 90 days- A real growth path: this seat grows into Service Manager, Operations Manager, or running a future TRU location. The systems you build now are the resume for that job.HOW TO APPLYEmail your resume to david@truhev.com with 2-3 sentences about the best process or system you've ever built or fixed. That story tells us more than any resume.TRU Hybrid &amp; EV Batteries is an equal opportunity employer.TRU Hybrid &amp; EV Batteries | Tukwila, WA | truhev.comPay: $28.00 - $32.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>What is the best process or system you've ever built or fixed. That story tells us more than any resume.</li></ul>Work Location: In person

Operations Coordinator – Customer Experience & Office Admin

Alestra Solutions

Job description Alestra Solutions is looking for Customer Success Representative.Job description: The ideal candidate should be able to effectively communicate with people and proactively solving issues. As a CSR you will be responsible for converting customers into passionate evangelists.Location: Gulberg Greens, Islamabad- Onsite Salary: Open and Negotiable Timings: Rotational Apply or refer at hr@alestrasol.comResponsibilities &middot; Communicate with customers via phone, email and chat &middot; Provide knowledgeable answers to questions about product, pricing and availability &middot; Work with internal departments to meet customer's needs &middot; Data entry in various platformsQualifications &middot; At least 2 - 3 years of relevant work experience &middot; Excellent chat etiquette and excellent verbal, written, and interpersonal skills &middot; Ability to multi-task, organize, and prioritize workBenefits &middot; Share Percentage &middot; Annual Increment &middot; Recreational Activities &middot; Flexible CultureJob Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Success Representative

KnowBe4

<div><div>KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.</div>
<div>
We are seeking a high-velocity, operationally minded Executive Assistant to support three (3) of our global Customer Success Senior Vice Presidents (SVPs). In our fast-paced SaaS environment, this position operates as a dynamic hybrid of executive execution, project coordination, and a junior chief-of-staff level of support.</div>
<div> 
The ideal candidate is a proactive go-getter who excels at keeping &quot;all the balls in the air.&quot; You will act as a critical tracking mechanism and operational sounding board for leadership, ensuring seamless execution across the global Customer Success ecosystem. While mastery of baseline administrative tasks is essential, your real impact will come from your ability to drive follow-through, think creatively, and manage complex cross-functional deliverables.</div>
<div> 
DUTIES AND RESPONSIBILITIES</div>
<ul><li>Project Coordination: Act as the central tracking hub for the SVPs; driving follow-up and follow-through on key initiatives, managing deadlines, and ensuring team accountability.</li>
<li>Documentation &amp; Enablement: Assist the SVPs in building out internal customer success initiatives, organizing project frameworks, and creating/maintaining internal documentation and playbooks for the broader CSM organization.</li>
<li>Calendar Management: Seamlessly manage and optimize complex, fluctuating calendars across multiple time zones for 3 global SVPs, treating schedule alignment as a baseline efficiency standard.</li>
<li>Event &amp; Onsite Coordination: Own the logistics for internal and external leadership events, including coordinating venue setups, managing guest invitations, organizing catering/meals, and overseeing badging/security requirements for executive onsites and offsites.</li>
<li>Executive Assets: Prepare basic presentations, review reporting layouts, and organize documentation for critical executive alignment sessions.</li>
<li>Travel &amp; Expenses: Coordinate comprehensive global travel itineraries and process monthly expense reports accurately and efficiently.</li>
<li>Operational Support: Serve as a reliable sounding board to leadership, helping prioritize incoming requests and filtering high-velocity operational noise.</li>
</ul><div>QUALIFICATIONS</div>
<ul><li>Experience: 2+ years of experience supporting global technology/SaaS executives in a fast-paced environment, with a proven track record of handling project coordination or administrative workflows for multiple leaders.</li>
<li>SaaS Savvy &amp; Fast-Paced: You thrive in a high-velocity environment, are incredibly quick on your feet, and adjust seamlessly to shifting priorities.</li>
<li>Operationally Minded: You don't just schedule meetings; you understand why they matter and can intuitively connect the dots between tasks and business goals.</li>
<li>Proactive Go-Getter: You think creatively, anticipate leadership needs before they arise, and possess the grit to track down answers independently.</li>
<li>Communication Skills: Exceptional professional polish, diplomacy, and clarity required to interface with global executives and cross-functional teams.</li>
<li>Technical Skills: Highly proficient in G Suite/MS Office, with a strong aptitude for picking up internal SaaS collaboration, tracking, and dashboard tools quickly.</li>
<li>Education: Associate's Degree preferred; or equivalent practical experience.</li>
</ul>
This role is 100% remote, with preference given to candidates working (in FL/ near our Clearwater, FL Headquarters) to align with our global leadership team

The base pay for this position ranges from $80,000 - $85,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Application deadline: 7/28/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.<div>
Our Fantastic Benefits
<div>
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.</div>

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.</div></div>

Executive Assistant (Customer Success SVPs) (Remote)

Train With Ellie

<div><div>About Owner
 
 
Owner is the AI-native system local business owners use to succeed, starting with restaurants.
 
 
We&rsquo;re building the system that replaces the many tools owners use to run their business.
 
 
It powers everything from the restaurant&rsquo;s website, online ordering, CRM, POS, and more.
Product philosophy
 
 
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.
 
 
Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.
 
 
Using Owner should feel like having a team of great operators, engineers, and marketers working for you.
Our vision
We&rsquo;re starting by helping independent restaurants succeed online.
But it&rsquo;s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants &ndash; we&rsquo;ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. 

Our traction
Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.
More importantly, we&rsquo;ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
Our team
Our team is now in the low hundreds. We&rsquo;ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We&rsquo;ll be scaling even faster in 2026 to keep pace with our customer growth.
Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
Why We&rsquo;re Looking for You
Owner.com is scaling its Point of Sale rapidly, and we&rsquo;re building a dedicated Customer Success team to support our newest customer segment. As a POS CSM, you will own the post-launch relationship for restaurants running Owner&rsquo;s full stack &mdash; Core digital ordering platform and point of sale system. Your mission is to drive adoption and retention across both products by proving measurable business value.
The ideal candidate has hands-on experience with POS technology, understands in-store restaurant operations and can translate product capabilities into tangible business outcomes like loyalty program adoption and increased in-store and online sales.
What You&rsquo;ll Do
<ul><li>Own a portfolio of POS customers across all stages of the post-go-live lifecycle, with a focus on driving full product adoption across both Owner&rsquo;s Core Online Ordering platform and Point of Sale.
</li><li>Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth
</li><li>Conduct Value Reviews that tie product usage to customer business outcomes: MoM sales growth, conversion, in-store revenue and digital channel performance.
</li><li>Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong objection handling skills
</li><li>Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify growth opportunities
</li><li>Help build POS playbooks: contributing to processes, SOPs and scalable frameworks as this team grows
</li></ul>What We&rsquo;re Looking For
<ul><li>A strong customer centric approach. You handle conversations with empathy, professionalism and a solutions-first mindset
</li><li>Strong communication and negotiation skills with expertise in uncovering pain points, objection handling and de-escalation
</li><li>Strong proficiency in interpreting data to identify trends, wins and opportunities. You have the ability to use data to tell a compelling story
</li><li>Quick thinking and creative problem-solving to manage challenging customer situations in real time with a high degree of ownership and accountability
</li><li>Process-oriented thinking. You see inefficiencies and build better frameworks to improve your workflow and your team&rsquo;s process
</li><li>Grit, adaptability and comfort navigating ambiguity. This team is in build mode and you are excited by that!
</li></ul>Minimum Requirements
<ul><li>2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company
</li><li>You held targets which included NRR, GRR and/or retention metrics
</li><li>Working knowledge of POS hardware payment processing technology and in-store restaurant operations
</li><li>Proven track record of managing customer churn and driving product adoption in a SaaS environment
</li><li>Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, Slack
</li><li>A background in B2B2C, ideally within the food/hospitality and technology space. Familiarity with industry trends trends and competitive dynamics
</li><li>A commitment to personal growth and continuous improvement
</li></ul>Bonus:
<ul><li>Experience working in a restaurant
</li><li>Previous experience in a high-growth or early stage SaaS company where you helped build and refine CS processes
</li><li>Familiarity with digital marketing strategies (SEO, email, loyalty, Google Ads) that drive restaurant revenue
</li></ul>The Impact You Will Have
<ul><li>Help restaurant owners see measurable ROI from Owner&rsquo;s platform
</li><li>Drive retention in Owners newest customer segment
</li><li>Shape the POS customer journey. You will work in a collaborative enirvonment to define how this team operates at scale
</li><li>Surface product insights and influence Owners roadmap 
 
</li></ul>Pay and benefits
The estimated base salary range for this role is $90,000-$100,000 USD / $125,000 - $139,000 CAD
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 
 
Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as &quot;phishing&quot; or &ldquo;spam&rdquo; and do not respond.</div></div>

POS Customer Success Manager (US/Canada)

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