customer success associate

Talent 360

<p><b>About SiFi:</b> SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.</p> Position Overview <p>The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.</p> Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

LMKR

<p>LMKR is on the lookout for someone who fits the profile of a Business Development Associate. The ideal candidate will be a proactive self-starter with a passion for sales and an ability to communicate effectively.</p><p>Job Description:</p><ul><li>Prepare and deliver compelling business proposals and presentations.</li><li>Work closely with the sales, marketing, and other teams to ensure alignment on strategies and goals.</li><li>Assist in the creation of sales materials, reports, and presentations as needed.</li><li>Provide regular reports on business development operational activities.</li><li>Coordinate with other sales/ technical sales representatives to ensure that quotas are being met and company standards are being upheld.</li></ul><p>Required Skills:</p><ul><li>Excellent presentation and articulation skills.</li><li>Candidate should have good analytical and problem-solving skills.</li><li>Candidate should have good communication skills</li></ul><p>Experience:</p><ul><li>6 Months - 2 years.</li></ul><p>Education/Qualification:</p><p><b>Bachelors or Masters degree in IT / Business Administration or any relevant field.</b></p><p>Location:</p><ul><li>Islamabad</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Easygenerator

An innovative EdTech company in Dubai is looking for a Customer Success Associate to support customers and maximize product utilization. You will engage with clients, deliver training, and improve onboarding processes. Ideal candidates should possess excellent English skills and a degree. The role offers a hybrid work model, allowing 3 days in the office and 2 remote, fostering an international team environment.

Customer Success Associate: Onboarding & AI-Driven Support

Planview

<div><div><ul><li>Bengaluru, India
 </li><li>Customer Success
 </li><li>4776
</li></ul></div><div></div><div><h2 class="jobSectionHeader"><b>
</b></h2><div><b>Company Overview</b><div><br>
Planview has one mission: to build the future of connected work, from ideas to impact.</div><div></div><div><br>
As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.</div><div></div><div><br>
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.</div><div></div><div><br>
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X.</div><br>
<br>
<b>The Opportunity</b><div><br>
We&rsquo;re looking for an Associate Customer Success Manager to join our team in APAC. In this role, you will be managing small to medium customer accounts, helping them in defining their success journey and roadmap, building executive connections, being their voice within our organization, driving stickiness and growth of our solution footprint, and ultimately driving retention.</div><br>
<br>
<b>What You'll Do</b><br>
<ul><li><ul><li>
Be responsible for smaller customers with USD $30k+ ARR with a total portfolio of up to USD $3mil+ ARR.</li></ul><ul><li>
Be responsible for assigned customer retention, growth &amp; advocacy.</li></ul><ul><li>
Support APAC CSMs on strategic and enterprise accounts.</li></ul><ul><li>
Own customer experience and communication.</li></ul><ul><li>
Drive customer adoption and successful expansions of Planview</li></ul><div>
throughout the enterprise.</div><ul><li>
Develop trusted advisor relationships and articulate value of the</li></ul><div>
Planview solutions to the enterprise customer sponsors and</div><div>
stakeholders.</div><ul><li>
Gain deep understanding of the customers business requirements</li></ul><div>
and ensure Planview products are aligned with the</div><div>
customer's business strategy, helping them to achieve specific and</div><div>
measurable business outcomes.</div><ul><li>
Provide solutions to issues in creative and effective ways.</li></ul><ul><li>
Partner with sales to enable up-sells, cross-sells, and expansions</li></ul><div>
of professional services and licenses to grow customers adoption</div><div>
and product usage.</div><ul><li>
Engage with customers and our Professional Services department</li></ul><div>
to develop system design, functional and technical specifications</div><div>
to meet customer functionality, reporting, customisation and</div><div>
integration requirements.</div><ul><li>
Relentlessly serve as the customer advocate to Planview,</li></ul><div>
ensuring high customer satisfaction.</div><ul><li>
Provide feedback to Product and Engineering regarding customer</li></ul><div>
requests, emergencies, or unmet product needs to represent the</div><div>
voice of the customer and shape the product roadmap</div><div>
development.</div><ul><li>
Support Customer Success Leadership establish Senior Management and Executive relationships with customers on accounts.</li></ul><ul><li>
Provide timely forecast, retention risks and customer growth analysis to Planview executive team.</li></ul><ul><li>
Independently mitigate customer retention risks and serve as an</li></ul><div>
escalation lead leveraging appropriate Planview resources as</div><div>
required.</div><ul><li>
Lead the collaboration with internal colleagues such as Account Executives, Solutions Consultants, Professional Services, Product, Engineering and Customer Care to meet customer needs.</li></ul><ul><li>
Be accountable for customer health and provide ongoing monitoring and management including leading the resolution of remediation plans.</li></ul></li></ul>
<br>
<b>What You'll Bring</b><br>
<ul><li><ul><li>
Three (3) years in customer facing roles for software, technology or consulting companies.</li></ul><ul><li>
Three (3) years of experience in SaaS account management, customer</li></ul><div>
success, technical account management, consulting, or large PMO.</div><ul><li>
Domain knowledge in the Project Portfolio Management (PPM) or Professional Services (PS) space using a PPM or Professional Service Automation (PSA) solutions working with either Waterfall or Agile methodologies.</li></ul><ul><li>
Overall knowledge of SaaS, delivery methodologies and software architecture.</li></ul><ul><li>
Familiarity with CRM tools and customer success platforms (e.g., Salesforce, Gainsight).</li></ul><ul><li>
Analytical mindset with a focus on problem-solving.</li></ul><ul><li>
Experience implementing and/or configuring SaaS solutions, especially PPM or PSA software is a plus.</li></ul><ul><li>
Experience in SaaS or tech environments is a plus</li></ul><ul><li>
Organizational Change Management, PPM/PS business processes and business strategies is a plus.</li></ul><p></p><p><i><br>
Whether you have some, or all of these, we want to hear from you if you believe your background and experience might be a fit!</i></p></li></ul><br>
<br>
<b>Benefits at Planview</b><div><br>
At Planview, you&rsquo;ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:</div><ul><li>
Unplugged Days: 4 company-wide paid days off per year to recharge and relax.</li><li>
Generous PTO offerings (region dependent).</li><li>
Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.</li><li>
Paid time to volunteer through Planview&rsquo;s Force for Good Week.</li><li>
Employee Referral bonus program.</li><li>
Weekly office lunches for hybrid team members and social events.</li><li>
Flexible work hours/environment.</li></ul><div>
Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!</div><br>
<br>
<b>Diversity, Equity and Inclusion at Planview</b><br>
<br>
As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing recruitment@planview.com.</div></div></div>

Associate Customer Success Manager

CureMD

<div><div>Job Overview:</div><div></div><div>
The Associate Manager - Operations in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.</div></li><li><div>
Enforce SOPs and SLAs, ensuring consistency and compliance across departments.</div></li><li><div>
Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).</div></li><li><div>
Conduct weekly data audits to ensure 98% accuracy in reports.</div></li><li><div>
Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.</div></li><li><div>
Deliver ad hoc data analyses within 48 hours of request.</div></li><li><div>
Monitor SOP adherence and flag any breaches within two hours.</div></li><li><div>
Facilitate monthly SOP refresher workshops.</div></li><li><div>
Identify at least three actionable trends per month with ROI-backed recommendations.</div></li><li><div>
Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).</div></li><li><div>
6+ years of experience in marketing project coordination/operations, with exposure to project leadership.</div></li><li><div>
Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li><li><div>
Proficiency in project management and collaboration tools.</div></li><li><div>
Demonstrated ability to manage budgets, timelines, and project risks.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div><div></div>

Associate Manager - Operations

BlueLeaf Technologies

<p><strong>About Qureos&nbsp;</strong></p><p>&nbsp;</p><p>Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;</p><p>&nbsp;</p><p>We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;</p><p>&nbsp;</p><p><strong>Role Overview&nbsp;</strong></p><p>&nbsp;</p><p>As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;</p><p>&nbsp;</p><p><strong>Responsibilities&nbsp;</strong></p><p>&nbsp;</p><ul><li><strong>Own the full customer lifecycle:</strong> Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li><strong>Drive measurable value: </strong>Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li><strong>Consult with customers:</strong> Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li><strong>Customer advocacy: </strong>Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li><strong>Cross-functional collaboration:</strong> Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li><strong>Success reporting: </strong>Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul><p>&nbsp;</p><p><strong>What We’re Looking For&nbsp;</strong></p><p>&nbsp;</p><ul><li><strong>Experience</strong>: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li><strong>Customer-centric mindset</strong>: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li><strong>Analytical skills</strong>: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li><strong>Communication</strong>: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li><strong>Mindset</strong>: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul><p>&nbsp;</p><p><strong>Why Qureos?&nbsp;</strong></p><p>&nbsp;</p><p>Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.</p>

Customer Success Manager

Blue Yonder

<div><div>Location: Dallas, TX &ndash; Hybrid Position (<i>this role will require onsite presence at the Coppell, TX office in a flexible hybrid schedule and/or as needed)</i></div><div>
Synonymous Business Title (s): HR Business Partner, HRBP</div><div></div><div>
Overview:</div><div></div><div>
The Global Associate Success (HR) Business Partner acts as a strategic partner to Blue Yonder&rsquo;s business leaders. In this role, you&rsquo;ll drive organizational effectiveness, foster a high-performance culture, and partner with leaders to make data-driven people&rsquo;s decisions aligned with our strategic goals.</div><div></div><div>
As a key member of our Associate Success (HR) team, you will play a pivotal role in shaping employee experience and driving engagement by partnering with business leaders and supporting key initiatives. This role offers an opportunity to make a meaningful impact on both employee success and contribute to broader organizational success.</div><div></div><div>
What You&rsquo;ll Do:</div><div></div><ul><li>
Partner with Associate Success (HR) leadership and senior business leaders to design and execute people strategies that accelerate business performance.</li><li>
Partner with leaders to drive organizational readiness and deliver impactful solutions across the areas of workforce planning, talent management, capability development, performance, and change leadership initiatives.</li></ul><ul><li>
Serve as a trusted advisor on organizational design, leadership effectiveness, and succession planning.</li></ul><ul><li>
Partners with Associate Success teams including Talent Acquisition, Talent Management, and Compensation as well as other departments such as Finance, to meet the various needs of the organization.</li><li>
Assist in driving Associate Success initiatives including compensation cycles and talent management programs.</li><li>
Lead or support Associate Success projects ensuring timely delivery and alignment with business objectives.</li><li>
Maintain an effective level of business literacy by staying informed on the business unit&rsquo;s financial and long-term strategy.</li><li>
Maintain a solid understanding of employment laws and regulations related to day-to-day employee management, helping to mitigate legal risk and ensure compliance. Consult with Associate Relations and Legal teams as needed.</li></ul><ul><li>
Leverage analytics and insights to influence decisions. Analyze trends and metrics to develop solutions that increase organizational effectiveness.</li><li>
Prepare and present reports on Associate Success metrics, initiatives, and outcomes to senior management</li></ul><div></div><div>
What We&rsquo;re Looking For:</div><div></div><div>
Required Skills:</div><ul><li>
Bachelor's Degree in Human Resources Management, Business Administration or similar field.</li><li>
Minimum 3 years of progressive professional HR experience in a global enterprise environment.</li><li>
MUST have experience supporting high-tech teams (<i>product development, information technology, and cyber security</i>) within a global setting.</li><li>
Solid understanding of multiple HR functions, including but not limited to employee relations, performance management, workforce planning, compensation, talent acquisition and learning and development.</li><li>
Solid knowledge of HR best practices, processes and employment laws.</li><li>
Must be able to work with geographically dispersed leaders, teams and employees.</li></ul><div></div><div>
Preferred Skills:</div><ul><li><i>
1 year of previous direct hands-on HR Business Partner experience, providing strategic HR guidance and support to business leaders highly preferred.</i></li><li>
Master&rsquo;s degree or HR certification (PHR, SPHR, etc.) preferred.</li></ul><div></div><div>
Soft Skills:</div><ul><li>
Strong organizational and analytical abilities; adept at managing multiple priorities and interpreting data for informed decisions.</li><li>
Collaborative and adaptable in fast-paced, team-oriented environments.</li><li>
Excellent interpersonal and communication skills; able to build credibility and relationships across all levels and locations.</li><li>
Skilled in providing constructive feedback and challenging respectfully when needed.</li><li>
High integrity in handling sensitive information and maintaining confidentiality.</li><li>
Demonstrated business acumen and proficiency with Microsoft 365.</li></ul><div></div><div>
#LI-MH1</div><div>
#LI-Hybrid</div><div>
-</div><div></div><div>
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.</div><div></div><div>
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:</div><ul><li><div>
Comprehensive Medical, Dental and Vision</div></li><li><div>
401K with Matching</div></li><li><div>
Flexible Time Off</div></li><li><div>
Corporate Fitness Program</div></li><li><div>
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more</div></li></ul><div></div><div>
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.</div><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Global Associate Success (HR) Business Partner

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