customer success associate

Simbe Robotics

<h3>About the role</h3>We are seeking a dedicated Customer Success Representative to join our dynamic team. In this remote position, you will play a pivotal role in ensuring our customers have a seamless experience with our products and services, driving customer satisfaction and loyalty. Your proactive approach to client engagement will help foster long-term relationships and promote retention.<h3>Key responsibilities</h3><ul><li>Serve as the primary point of contact for customers, providing timely and effective support to address inquiries and resolve issues.</li><li>Conduct regular check-ins and follow-ups with customers to ensure they are getting the most value from our offerings.</li><li>Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to communicate customer feedback and identify opportunities for improvement.</li><li>Develop and maintain a thorough understanding of our products, customer profiles, and industry trends to effectively guide customers in their decision-making processes.</li><li>Create and manage customer onboarding processes, ensuring that new clients are set up for success from the start.</li><li>Monitor customer health metrics and establish proactive outreach strategies to mitigate churn and strengthen relationships.</li></ul><h3>Requirements</h3><ul><li>Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.</li><li>Excellent problem-solving abilities, demonstrating a customer-centric approach in resolving issues.</li><li>Proven organizational skills to manage multiple customer accounts and prioritize tasks effectively.</li><li>Familiarity with customer relationship management (CRM) software and other relevant tools that facilitate customer success initiatives.</li><li>Self-motivated and able to work independently in a remote environment while maintaining effective collaboration with team members.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer success, account management, or a related role, particularly within a SaaS or technology company.</li><li>Experience with data analysis and reporting, enabling you to interpret customer metrics and share insights with stakeholders.</li><li>Knowledge of customer success best practices and methodologies, contributing to the development of internal strategies and processes.</li><li>Familiarity with project management tools that can help streamline customer onboarding and support workflows.</li></ul><h3>Why join us</h3><ul><li>Be part of an innovative company that values customer feedback and fosters a culture of continuous improvement.</li><li>Enjoy the flexibility of a remote work environment while collaborating with a passionate and supportive team.</li><li>Contribute to meaningful projects that have a direct impact on customer satisfaction and business growth.</li><li>Access opportunities for professional development and career advancement within a rapidly evolving industry.</li><li>Participate in a collaborative culture that encourages creativity, teamwork, and the sharing of ideas.</li></ul>

Customer Success Representative

steinberger construction inc

Job Overview Steinberger Construction Inc. is seeking a dedicated and professional Customer Experience Associate to join our team in New York, New York. This is a full-time position ideal for an individual who is passionate about delivering exceptional client service within the dynamic construction industry. The successful candidate will be the primary point of contact for our clients, ensuring a smooth, transparent, and positive experience throughout the entire project lifecycle. You will play a crucial role in maintaining our reputation for quality and client satisfaction. Responsibilities  <ul><li>Serve as the main point of contact for all client enquiries, providing timely and professional responses.</li><li>Proactively communicate project updates, milestones, and any potential delays to clients.</li><li>Manage client expectations effectively and work to resolve any issues or concerns in a prompt and efficient manner.</li><li>Liaise between clients and internal teams, including project managers and contractors, to ensure client requirements are clearly understood and met.</li><li>Gather, analyse, and report on client feedback to identify trends and contribute to our continuous service improvement initiatives.</li><li>Maintain accurate and detailed records of all client interactions and correspondence.</li><li>Assist in the preparation of client-facing documentation, presentations, and reports.</li><li>Organise and coordinate client meetings, site visits, and project handover procedures.</li></ul>Qualifications  <ul><li>Proven experience in a customer service, client relations, or account management role.</li><li>Exceptional verbal and written communication skills, with a keen eye for detail.</li><li>Strong interpersonal skills with the ability to build and maintain lasting client relationships.</li><li>Excellent organisational and problem-solving capabilities, with an aptitude for managing multiple priorities simultaneously.</li><li>A professional, patient, and empathetic approach to client management.</li><li>Proficiency in the Microsoft Office Suite is essential.</li><li>Experience within the construction, engineering, or real estate sectors is highly desirable but not essential.</li><li>Familiarity with CRM software would be considered an advantage.</li></ul> Benefits  <ul><li>A competitive daily salary ranging from $250 to $500 USD, commensurate with experience.</li><li>Opportunities for professional growth and career development within a reputable company.</li><li>A collaborative and supportive work environment.</li><li>The chance to be a key part of exciting and impactful construction projects.</li></ul>

Customer Experience Associate

Amazon

<div>
 
 Description
 
 
 
 In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Business Partner for a UAE Fulfillment Center provides HR generalist support to site operations leaders and a large population of employees&mdash;primarily a contractual workforce&mdash;while solving complex problems and influencing outcomes across teams.
 
 
 In this role, you will partner with site leadership to deliver HR initiatives focused on driving and supporting operational performance. You will own projects that enhance the employee experience across multiple shifts while mentoring entry-level HR team members and participating in recruitment activities. Your responsibilities include monitoring site-level PXT metrics, managing employee grievances, adopting and scaling new tech tools, and raising the bar on associate experience through listening channels, engagement programs, and AI-driven solutions. You will invent and simplify HR processes to eliminate inefficiencies and create scalable solutions for a predominantly contractual workforce. Success requires leveraging data-driven insights, making sound trade-offs between time, quality, and resources, and communicating clearly across all levels.
 
 
 You will balance tactical execution with strategic thinking to drive site-level organizational success and deliver results that impact both people and business outcomes. Your ability to manage difficult problems, mitigate risks, deal with ambiguity, write clear documentation, and present to senior leaders will be essential in the fast-paced operations environment.
 
 
 You will be expected to work onsite at an Amazon Fulfillment Center in the UAE.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent. Establish mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
 </li>
 <li>
 Use data analytics to identify trends, predict challenges, and implement proactive solutions. Turn insights into initiatives that drive measurable improvements in employee experience and business performance.
 </li>
 <li>
 Execute employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive improvements.
 </li>
 <li>
 Coach business leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters.
 </li>
 <li>
 Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.
 </li>
 <li>
 Drive adoption of HR technology solutions, AI tools, and self-service platforms while maintaining high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 5+ years of HR work within an international, fast-paced, and customer-driven environment experience
 </li>
 <li>
 Experience in dealing with contingent workforce
 </li>
 <li>
 Experience with MS Office tools and HR Information Systems
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in human resources with companies supporting 250-500 or more associates
 </li>
 <li>
 Experience managing and leading employees
 </li>
 <li>
 Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
 </li>
 <li>
 Experience with HR processes and systems
 </li>
 <li>
 Experience leading cross-functional teams to establish strong partnerships with demonstrable results
 </li>
 <li>
 Experience in employee relations, labor relations, or labor/employment law
 </li>
 <li>
 Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
 </li>
 <li>
 Experience hiring candidates, mentoring and developing employees in their careers
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q Express Documents Transport LLC - Dubai South Branch
 
 
 Job ID: A10444905
</div>

HR Business Partner, FC PXT

Rosewood Abu Dhabi

<div>
 OUR PURPOSE AND CULTURE
 
 
 
 
 We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
 
 
 As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
 
 
 THE TEAM
 
 
 
 
 The Human Resources team at Rosewood Abu Dhabi is dedicated to creating an exceptional associate experience while fostering a culture of learning, growth, and service excellence. Reporting to the Assistant Director of Human Resources, the Talent Development Manager works closely with department leaders, operational teams, and associates across the hotel to drive learning initiatives, uphold Rosewood brand standards, and support the continued development of our people.
 
 
 YOUR ROLE
 
 
 
 
 As Talent Development Manager, you will play a pivotal role in shaping the associate experience and cultivating a culture of continuous learning, engagement, and excellence. You will lead the hotel's training and development strategy, ensuring associates are equipped with the skills, knowledge, and confidence to deliver exceptional guest experiences while embodying Rosewood's guiding principles and service philosophy.
 
 
 Working collaboratively with Human Resources and operational leaders, you will oversee onboarding, leadership development, quality assurance initiatives, learning programs, and associate engagement activities that support both individual growth and the overall success of Rosewood Abu Dhabi.
 
 
 HOW YOU&rsquo;LL MAKE THE PLACE
 
 
 
 <ul>
 <li>
 Lead the design, delivery, and evaluation of learning and development programs that support associate growth and operational excellence.
 </li>
 <li>
 Champion Rosewood Brand Standards and LQA initiatives through regular audits, training interventions, and follow-up action plans.
 </li>
 <li>
 Oversee the onboarding journey, ensuring new associates experience a seamless and engaging Discovery program and probationary follow-up process.
 </li>
 <li>
 Manage leadership and talent development initiatives, including management development, mentorship, cross-training, internship, and graduate programs.
 </li>
 <li>
 Analyze feedback, audit results, guest satisfaction data, and engagement survey outcomes to identify training opportunities and drive continuous improvement.
 </li>
 <li>
 Develop and manage annual training plans, monthly training calendars, budgets, and training records to ensure effective execution and compliance.
 
 </li>
 </ul>
 COULD THIS BE YOU?
 
 
 
 <ul>
 <li>
 You are passionate about learning and development and thrive in creating meaningful growth opportunities for others.
 </li>
 <li>
 You have experience delivering training and talent development initiatives within a luxury hospitality environment.
 </li>
 <li>
 You possess excellent facilitation, coaching, and presentation skills, with the confidence to engage audiences at all levels.
 </li>
 <li>
 You are highly analytical and able to translate guest, quality, and engagement data into impactful development solutions.
 </li>
 <li>
 You are proficient in Microsoft Office applications, particularly PowerPoint, and can create engaging, professional learning materials.
 </li>
 <li>
 You are a collaborative relationship builder who works effectively across departments and inspires a culture of service excellence and continuous improvement.
 
 </li>
 </ul>
 OUR BENEFITS
 
 
 
 
 As part of our team, you&rsquo;ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.
 
 
 OUR COMMITMENT TO YOU
 
 
 
 
 At Rosewood Hotel Group, your voice is heard &ndash; and valued. We&rsquo;re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We&rsquo;re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them &ndash; and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
 
</div>

Talent Development Manager

Marriott International

<div>Additional Information 
Job Number26105697 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand&rsquo;s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and associates and provides a return on investment to the owner and Marriott International. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Profitability
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Works with Rooms management team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</li></ul>
<ul><li>Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Leading Operations and Department Teams
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.</li></ul>
<ul><li>Develops systems to enable associates to understand guest satisfaction results.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul> 
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul>
<ul><li>Ensures associates are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits associate feedback, utilizes an &ldquo;open door policy&rdquo; and reviews associate satisfaction results to identify and address associate problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Executive Assistant Manager - Rooms

Confidential

Job Overview We are currently seeking a dedicated and articulate Chat Support Associate to join a confidential organisation on a Full-Time or part time basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving enquiries through our live chat platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service. This position is based in Phoenix, Arizona, United States. The salary for this position is $65,000 - $75,000 USD per annum, dependent on experience. Responsibilities * Engage with customers in a professional, timely, and empathetic manner via live chat. * Accurately identify, assess, and resolve customer queries and concerns at the first point of contact. * Provide comprehensive information about products and services. * Troubleshoot technical issues and guide customers through to a resolution. * Meticulously document all customer interactions and update records in our CRM system. * Escalate complex or unresolved issues to the appropriate internal teams. * Collaborate with team members to improve customer service processes and standards. * Meet and exceed individual and team performance targets. Qualifications * Proven experience in a customer-facing role, ideally within a chat or digital support environment. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Fast and accurate typing abilities. * The ability to multitask, prioritise, and manage time effectively in a dynamic setting. * A high degree of computer literacy and familiarity with CRM systems. * A patient and customer-focused mindset with excellent problem-solving skills. * Strong attention to detail and a commitment to quality. * The ability to work independently while also contributing positively to a team environment.

Chat Support Associate

Callaway Public Administrator

We are seeking a motivated and customer-focused IT Help Desk Technician to join our team. This entry-level position is ideal for individuals looking to begin a career in information technology. The IT Help Desk Technician will provide first-level technical support to employees by troubleshooting hardware, software, and network-related issues while delivering exceptional customer service. Key Responsibilities Respond to help desk requests via phone, email, and in person.Troubleshoot and resolve basic computer, printer, software, and network issues.Install, configure, and maintain desktop computers, laptops, and peripheral devices.Assist with user account setup, password resets, and system access.Document support requests and resolutions in the help desk ticketing system.Escalate complex technical issues to senior IT staff as needed.Maintain accurate inventory of IT equipment.Provide excellent customer service and technical assistance to end users. Qualifications High school diploma or equivalent required; Associate degree or IT certifications (CompTIA A+, Google IT Support, etc.) are a plus.Basic knowledge of Windows operating systems, Microsoft Office, and computer hardware.Strong problem-solving and communication skills.Ability to learn new technologies quickly.Reliable, organized, and able to work independently and as part of a team.Previous customer service experience is preferred but not required. Benefits &amp; Perks Competitive hourly payFlexible part-time schedulePaid training and professional development opportunitiesSupportive team environmentOpportunities for career growth and advancementEmployee recognition programsPaid holidaysAccess to employee wellness and assistance programs

IT Help Desk

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