customer success associate

Chanlong Manufacturing Pvt Limited

Customer Success Associate (CSA) serves as a liaison between a company and its customers, ensuring they achieve maximum value from a product or service to foster retention and loyalty. Responsibilities include onboarding new customers, providing ongoing support and product guidance, monitoring account health, responding to inquiries, and identifying opportunities for growth like upselling. The role requires strong communication, empathy, problem-solving, and collaboration skills to build relationships and advocate for customer needs within the company.Customer Onboarding &amp; Adoption: Guide new customers through the implementation process, including product demonstrations and training to ensure successful adoption. Relationship Management: Act as a main point of contact for assigned customers, building strong, long-term relationships by understanding their needs and requirements. Support &amp; Problem Solving: Promptly address customer inquiries, troubleshoot issues, and coordinate with technical and sales teams to ensure timely and effective resolutions. Account Monitoring: Proactively monitor customer accounts for health, usage, and satisfaction, using data to identify potential risks or opportunities for improvement. Advocacy &amp; Feedback: Serve as an internal advocate for customers, relaying their feedback and insights to product, sales, and marketing teams to drive improvements. Growth &amp; Retention: Identify potential opportunities to upsell or cross-sell additional products and services, and contribute to strategies that enhance customer loyalty and retention.Job Types: Full-time, FresherPay: &#8377;466,307.43 - &#8377;1,827,987.46 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Customer success associate

YUBI

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Company
<div>Yubi
</div></div><div>Date Opened
<div>08/27/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Financial Services
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500
</div></div></ul></div><div><h3 class="jobSectionHeader">About Us</h3>
<div>Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility. 
From being a disruptor in India&rsquo;s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products 
Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles. 
<div></div>
</div><h3 class="jobSectionHeader">Job Description</h3>
<div>Customer Success Associate 
About Us: 
Yubi Group, is a leading player in the fintech space, revolutionising data-driven solutions. As part of one of India&rsquo;s fastest-growing fintech unicorns, we empower businesses with data insights that drive informed decision-making. We are expanding our presence in the UAE and are looking for a highly motivated Customer Success Associate to join our team.
 
 
Role Overview: 
The Customer Success Associate you will be the primary point of contact for our clients, ensuring smooth adoption, satisfaction, and expansion of Yubi&rsquo;s fintech products. You will be responsible for managing client relationships post-implementation, ensuring timely issue logging and resolution, driving cross-functional collaboration, and maintaining client satisfaction through continuous engagement.
Key Responsibilities:<ul><li> 
Client Retention &amp; Growth</li><ul><li> 
Monitor client health scores, usage patterns, and adoption trends to identify risks and opportunities.</li><li> 
Proactively engage clients to prevent churn and ensure high retention.</li><li> 
Identify upsell and cross-sell opportunities, collaborating with sales teams for expansion.</li></ul><li> 
Issue Management (Logging &amp; Resolution)</li><ul><li> 
Establish a structured process for issue logging, tracking, and resolution through CRM/ticketing tools.</li><li> 
Coordinate with product, operations, and tech teams to resolve client issues promptly.</li><li> 
Provide proactive communication and updates to clients during issue resolution.</li><li> 
Maintain detailed records of incidents, root-causes, and solutions for continuous improvement.</li></ul><li> 
Sales Strategy &amp; Execution:</li><ul><li> 
Develop comprehensive business development plans and sales strategies to meet or exceed new sales targets.</li><li> 
Collaborate with the marketing team to align business development efforts with go-to-market strategies.</li><li> 
Continuously track market trends and competitor activities to position the company&rsquo;s offerings effectively.</li><li> 
Assist in identifying new markets and customer segments for business expansion.</li></ul><li> 
Sales Reporting &amp; Forecasting:</li><ul><li> 
Track and manage all sales activities and opportunities in CRM software to ensure an accurate sales pipeline.</li><li> 
Provide regular updates to the leadership team on sales performance, opportunities, and forecasts.</li><li> 
Meet or exceed established sales quotas and contribute to overall company revenue goals.</li></ul><li> 
Cross-Functional Collaboration:</li><ul><li> 
Collaborate closely with internal teams such as marketing, product, and customer success to ensure smooth execution of sales strategies.</li><li> 
Work with the product team to understand the latest product offerings and updates, ensuring that the sales pitch reflects the most current solutions.</li><li> 
Participate in the preparation of proposals, contracts, and other client-facing documents.</li></ul><li> 
Invoicing, Payments &amp; Revenue Assurance:</li><ul><li> 
Oversee the invoicing process for assigned clients, ensuring timely and accurate billing.</li><li> 
Monitor payment status and follow up with clients on overdue invoices.</li><li> 
Coordinate with finance and accounts teams to resolve invoicing/payment discrepancies.</li><li> 
Maintain transparency with clients on payment schedules and contractual commercial terms.</li><li> 
Reconcile commercial agreements vs. actual usage or live products.</li></ul><li><h4 class="jobSectionHeader"> 
SLA Monitoring, Legal Adherence &amp; Compliance</h4></li><ul><li> 
Monitor SLA adherence across all active clients and ensure contractual commitments are being met.</li><li> 
Maintain alignment with legal and InfoSec teams on data protection, privacy, and regulatory obligations.</li><li> 
Document and manage any contractual deviations or amendments.</li></ul><li> 
Vendor Onboarding &amp; Management</li><ul><li> 
Drive onboarding of third-party vendors or partners as per client requirements (e.g., data providers, integration vendors, etc.).</li><li> 
Coordinate with procurement/legal for vendor due diligence, NDA, MSA, and onboarding paperwork.</li><li> 
Track vendor SLAs, delivery timelines, and compliance.</li><li> 
Act as the liaison between client, vendor, and internal teams to ensure smooth collaboration.</li></ul><li> 
Change Request Management</li><ul><li> 
Handle client-initiated Change Requests (CRs) including scoping, impact analysis, approval, and implementation.</li><li> 
Track all change requests through structured logs, ensuring accountability and transparency.</li><li> 
Collaborate with product, tech, and operations teams to prioritise and implement changes without disrupting SLAs.</li><li> 
Communicate CR status and timelines proactively to clients.</li></ul></ul> 
Qualifications:<ul><li> 
Bachelor's degree in Business, Marketing, Data Science, or a related field (MBA preferred).</li><li> 
At least 3+ years of experience in technical customer success, with a focus on business development and data-driven solutions.</li><li> 
Strong knowledge of data analytics, SaaS, and data products or services.</li><li> 
Strong technical &amp; product knowledge on software, databases, platforms services</li><li> 
Proven track record of successfully generating leads, engaging prospects, and closing new business in a B2B environment.</li><li> 
Exceptional communication, presentation, and negotiation skills.</li><li> 
Ability to understand complex client needs and translate them into tailored solutions.</li><li> 
Proficient in using CRM systems (Salesforce, HubSpot, etc.), sales tools, and collaboration platforms like Jira, Asana, and Slack to manage projects, streamline communication, and enhance team coordination.</li><li> 
Highly motivated with a results-driven mindset and the ability to work independently.</li></ul></div></div></div>

Customer Success Associate

Veclar Technologies

Job Title: Customer Relationship AssociateLocation: On-Site Job Type: Full-Time Shift: Night Shift (5:45 PM &ndash; 3:00 AM PKT) Salary: PKR 80,000 &ndash; 150,000/month + CommissionAbout Veclar TechnologiesFounded in 2018, Veclar Technologies is a U.S.-based B2B company delivering cutting-edge digital solutions tailored for real estate professionals across the United States and Canada. Our expertise spans digital marketing, IT support, and strategic client acquisition&mdash;helping real estate businesses grow and thrive in a competitive market.Role OverviewWe are seeking a proactive and customer-focused Customer Relationship Associate to join our on-site team. In this role, you'll be the key link between our company and clients, ensuring a seamless onboarding experience and building strong, lasting relationships. Your work will directly impact client satisfaction, retention, and business growth.Key Responsibilities<ul><li>Serve as the primary contact for assigned clients, delivering prompt and professional support.</li><li>Collaborate with Client Managers to understand client goals and recommend appropriate services.</li><li>Manage the onboarding process for new clients, ensuring a smooth and efficient transition.</li><li>Monitor client performance metrics to identify opportunities for upselling or cross-selling.</li><li>Respond to client inquiries promptly and escalate issues when necessary.</li><li>Maintain accurate client records using CRM tools.</li><li>Create and present performance reports for both clients and internal teams.</li><li>Coordinate with Sales, Marketing, and Operations to ensure client satisfaction and success.</li><li>Stay informed on industry trends to provide insights that support client retention and growth.</li><li>Meet and exceed KPIs related to client satisfaction, retention, and account expansion.</li></ul>What We Offer<ul><li>Career Advancement: Structured training, mentorship, and clear pathways for professional growth.</li><li>Innovative Work Environment: Be part of a tech-driven company revolutionizing the real estate industry.</li><li>Team Collaboration: Work in a supportive, team-oriented environment.</li><li>Competitive Compensation: Attractive salary, commission, performance-based bonuses, and paid training.</li><li>Work-Life Balance: Fixed night shifts aligned with North American hours and annual paid leave.</li></ul>Qualifications<ul><li>6 months to 2 years of experience in customer service, account management, or B2B sales.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in using CRM platforms and client management systems.</li><li>Strong organizational skills with great attention to detail.</li><li>Self-motivated and able to work independently and within a team.</li><li>Comfortable working night shifts in alignment with North American time zones.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you open to working a night shift, as this role requires?</li><li>Would you be able to commute to or work from Bahria Town Phase 7 for this position?</li><li>May I ask if you had a chance to review the job description before submitting your application?</li></ul>Work Location: In person

Customer Relationship Associate

UrbanPiper

<div>
 
 
 Associate - Onboarding Manager (US)
 
 
 
 Bangalore
 
 
 
 
 
 
 About UrbanPiper:
 
 
 
 UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms &mdash; Zomato, Swiggy, Amazon Foods Deliveroo, Talabat, HungerStation, Jahez, etc. in the simplest manner.
 
 
 
 
 
 At present, we are processing nearly 3 million transactions every month and partnered with 12,000+ restaurants across India and the Middle East. The most defining aspects of our work are related to &mdash; consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily-basis.
 
 
 
 
 
 
 Your Role:
 
 
 
 As an Associate in Onboarding, you&rsquo;ll work on complex problem statements, closely coordinating with cross-functional teams to ensure customer needs are met efficiently and effectively. This role is suited for someone who can thrive in a high-energy, cross-functional environment and enjoys working on multiple tasks where time, resources and expectations must be managed effectively.
 
 
 
 
 
 
 You will:
 
 
 <ul>
 <li>
 Develop a deep understanding of UrbanPiper&rsquo;s suite of products to assist customers in maximizing their digital experience.
 </li>
 <li>
 Provide end-to-end support to customers in managing their online menus during the onboarding process and post go-live, ensuring they have the tools and support they need to succeed.
 </li>
 <li>
 Collaborate with the integration team and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives.
 </li>
 <li>
 Work closely with the Customer Service and Product &amp; Engineering (P&amp;E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio.
 </li>
 <li>
 Build strong, lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction.
 </li>
 <li>
 Partner with cross-functional team members, aligning efforts to deliver the best possible customer experience and drive long-term value for our clients.
 </li>
 </ul>
 
 
 
 
 
 We are looking for someone who has/is:
 
 
 <ul>
 <li>
 0-2 years of experience in Customer Success or Relationship Management, ideally within the SaaS space.
 </li>
 <li>
 A Bachelor&rsquo;s degree as a minimum educational qualification (Engineering degrees preferred).
 </li>
 <li>
 Proficiency in English, both written and spoken, with strong communication and interpersonal skills to facilitate cross-team collaboration.
 </li>
 <li>
 Willing to work during the US hours (night-shift).
 </li>
 <li>
 Strong analytical skills with a passion for problem-solving and continuous improvement.
 </li>
 <li>
 Proficiency with tools like Google Workspace, Microsoft Office and other related platforms.
 </li>
 <li>
 The ability to quickly learn new products, tools, and technologies and share that knowledge effectively with customers.
 </li>
 </ul>
 
 
 
 
 
 Nice to have:
 
 
 <ul>
 <li>
 Prior experience in the food and beverage (F&amp;B) industry, ideally in a role that involved digital transformation or technology implementation.
 </li>
 <li>
 A basic understanding of API integration is advantageous but not mandatory.
 </li>
 <li>
 Experience working in fast-paced, dynamic environments where adaptability is key.
 </li>
 </ul>
 
 
 
 
 
 Apply now if you wish to be a Piper.
 
 
</div>

Associate - Onboarding Manager

XA Group

<div><div><div>We are looking for a results-driven and customer-centric Customer Success Manager to join our SaaS team. You will own the post-sale relationship with a portfolio of customers, ensuring they gain maximum value from the platform and achieve their business goals.</div><div>
This role combines relationship management, strategic thinking, and a deep understanding of SaaS customer needs. Your success will directly impact customer satisfaction, retention, and expansion.</div></div>
<div><div><h3 class="jobSectionHeader">Key Responsibilities:</h3><ul><li><ul><li>
Lead customer onboarding, ensuring smooth implementation and early success</li><li>
Build strong, trusted relationships with key stakeholders and users</li><li>
Monitor product usage and customer health; proactively address risks or low engagement</li><li>
Drive adoption of core features through training, enablement, and regular check-ins</li><li>
Conduct QBRs (Quarterly Business Reviews) to align on goals, share insights, and uncover new opportunities</li><li>
Collaborate with Sales to identify and support upsell/cross-sell opportunities</li><li>
Act as a customer advocate within the company, sharing feedback with Product and Support</li><li>
Maintain accurate customer records and engagement plans in CRM and CSM tools</li><li>
Contribute to help center content, onboarding materials, and customer success playbooks</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Qualifications and Experience:</h3><ul><li><ul><li>
Bachelor's degree or equivalent experience</li><li>
6+ years of experience in Customer Success, Account Management, or related SaaS role</li><li>
Strong communication, relationship-building, and problem-solving skills</li><li>
Ability to manage multiple accounts and prioritize tasks in a fast-paced environment</li><li>
Experience working in a B2B SaaS company or startup environment</li><li>
Experience leading customer training or onboarding sessions</li><li>
Data-driven mindset &mdash; comfortable analyzing customer behavior and product usage metrics</li><li>
A collaborative, solution-oriented approach to working cross-functionally with Sales, Support, and Product teams</li></ul></li></ul></div></div></div>

Customer Success Manager

Kadorf.com

<div>
 
 About Us
 
 
 Kadorf.com, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction.
 
 
 
 
 
 Role Summary
 
 
 We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our services. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our services.
 </li>
 <li>
 Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
 </li>
 <li>
 Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
 </li>
 <li>
 Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
 </li>
 <li>
 Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 </li>
 <li>
 Excellent problem-solving abilities and a proactive approach to customer satisfaction.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced, dynamic environment.
 </li>
 <li>
 Strong organizational skills with a keen attention to detail.
 </li>
 <li>
 Proficiency in English (written and spoken) is required.
 </li>
 <li>
 Previous experience in customer success or account management is a plus.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 At Kadorf.com, you&rsquo;ll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.
 </li>
 </ul>
</div>

Customer Success Specialist

Truveta

<div>Partner Research Support Specialist

Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required for one week during the year for Truveta Planning Week.

For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote

Who We Need

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.
<div>
This Opportunity</div>
<div>
The Partner Success Associate will report to our Senior Manager of Partner Success &amp; Operations and will focus on ensuring customer satisfaction by addressing inquiries, troubleshooting issues, and providing timely and effective solutions. This role is critical in maintaining strong relationships with Truveta's customers by delivering high-quality day-to-day assistance.</div> 
<div></div>
<div>
Responsibilities</div>
<ul>
<li>Empower clients by providing exceptional support, seamless onboarding, and expert guidance on platform usage.</li>
<li>Ensure a smooth and efficient research experience while continuously improving processes and sharing insights to enhance customer success.</li>
<li>Serve as the point of contact for customer inquiries via email, providing timely and professional assistance.</li>
<li>Troubleshoot and resolve customer issues, escalating complex cases to appropriate teams when necessary.</li>
<li>Guide customers through new product features and user best practices.</li>
<li>Identify recurring customer issues and work with the team to develop proactive solutions and improvements.</li>
<li>Assist with scheduling, creating materials for, and tracking follow-ups required for key customer meetings.</li>
<li>Track progress toward renewal goals and other customer success metrics.</li>
<li>Collaborate with internal teams, including Product, Engineering, Analytics, and Customer Success, to address customer concerns effectively.</li>
<li>Develop and update knowledge base articles, FAQs, and training materials to enhance customer self-service capabilities.</li>
<li>Take on additional projects as needed, supporting Managers and Directors in their initiatives.</li>
<li>Advocate for customers by providing feedback to improve product functionality and user experience.</li>
<li>Maintain internal visibility at Truveta as a customer advocate and voice.</li>
</ul>
<div>Required Skills</div>
<ul>
<li>2+ years of experience in customer support, technical support, or a related field. Experience with real world data or EHR is a plus.</li>
<li>Strong problem-solving skills and ability to troubleshoot technical issues.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work independently, take ownership of deliverables, and manage multiple tasks simultaneously.</li>
<li>High attention to detail and ability to deliver accurate and timely solutions.</li>
<li>Ability to simplify complex concepts and explain them effectively to customers.</li>
<li>Experience with customer support tools such as ADO, Intercom, Salesforce, or similar platforms is a plus.</li>
<li>Maintains a high degree of professionalism and enthusiasm.</li>
</ul>
<div>Why Truveta?</div>

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together.

We Offer:
<ul>
<li>Interesting and meaningful work for every career stage</li>
<li>Great benefits package</li>
<li>Comprehensive benefits with strong medical, dental and vision insurance plans</li>
<li>401K plan</li>
<li>Professional development &amp; training opportunities for continuous learning</li>
<li>Work/life autonomy via flexible work hours and flexible paid time off</li>
<li>Generous parental leave</li>
<li>Regular team activities (virtual and in-person as soon as we are able)</li>
<li>The base pay for this position is $70,000 to $80,000. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. Certain roles are eligible for additional compensation such as incentive pay and stock options.</li>
</ul>
If you are based in California, we encourage you to read this important information for California residents linked here.

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don't meet all of the requirements.

Please note that all applicants must be authorized to work in the United States for any employer as we are unable to sponsor work visas or permits (e.g. F-1 OPT, H1-B) at this time. We appreciate your interest in the position and encourage you to explore future opportunities with us.</div>

Partner Research Support Specialist

Search 10000+ Customer success associate jobs near you this September. New roles added regularly across leading industries. Apply today.