customer success associate

Talent 360

<p><b>About SiFi:</b> SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.</p> Position Overview <p>The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention.</p> Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

GSNA Education Pvt Ltd

<p>NNIIT is a pioneering Edtech start-up to empower individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!</p><p>Job Title: Operations Associate - Edu Tech One-on-One Classes</p><p>Minimum: Previous experience in a similar role in the K-12 segment.</p><p>Salary: &#8377;15,000-25000 per month</p><p>Work Hours: 11:30 am - 9 pm</p><p>Location: Begampet, Hyderabad - Onsite</p><p>Prerequisites: Own Laptop</p><p>Language: Telugu &amp; English</p><p>Skills: Advanced Excel, Dashboards, Communications, Escalations Handling, Interpersonal Skills.</p><p>NOTE: Minimum experience from 6 months to 1 year</p><p>Job Description:</p><p>Position Overview:As an Operations Intern specializing in Edu Tech One-on-One Classes, you will assist in the smooth operation and delivery of high-quality educational services in a one-on-one setting. Your responsibilities will include various facets of operations management, such as scheduling, resource allocation, quality assurance, and customer satisfaction. You will work closely with educators, students, and other internal stakeholders to support the learning experience and the success of the educational program.</p><p>Key Responsibilities:</p><p>Scheduling and Resource Management:</p><p>Assist in coordinating and managing schedules for both educators and students, ensuring optimal utilization of time and resources.</p><p>Help allocate educators to students based on their expertise, availability, and student requirements.</p><p>Monitor and adjust schedules as needed to accommodate changes or special requests.</p><p>Quality Assurance:</p><p>Support the establishment and maintenance of quality standards for educational delivery, ensuring consistency and effectiveness in one-on-one teaching sessions.</p><p>Assist in conducting regular evaluations of educators and student performance, providing constructive feedback and support for improvement.</p><p>Implement quality improvement initiatives based on feedback and performance metrics.</p><p>Customer Relationship Management:</p><p>Act as a primary point of contact for students and their families, addressing inquiries, concerns, and requests in a timely and professional manner.</p><p>Build strong relationships with students and their families, fostering a supportive and engaging learning environment.</p><p>Collaborate with the sales and marketing teams to identify opportunities for upselling or cross-selling educational services.</p><p>Operational Efficiency:</p><p>Help streamline operational processes and workflows to enhance efficiency and productivity.</p><p>Identify areas for improvement in the delivery of educational services and implement solutions to optimize performance.</p><p>Monitor key performance indicators (KPIs) related to operations and take proactive measures to achieve targets and objectives.</p><p>Team Collaboration:</p><p>Work closely with the recruitment and training teams to onboard and develop educators, ensuring they have the necessary skills and resources to deliver exceptional educational experiences.</p><p>Collaborate with cross-functional teams, including technology, finance, and logistics, to support the overall success of the educational program.</p><p>Qualifications:</p><p>Previous experience in a similar role in the K-12 segment.</p><p>Excellent written and verbal communication skills.</p><p>Strong organizational and time management skills.</p><p>Outstanding interpersonal skills.</p><p>A willingness to learn and adapt to changing priorities.</p><p>Proficiency in relevant software applications, including scheduling and CRM systems.</p><p>Passion for education and a commitment to providing high-quality learning experiences.</p><p>Salary and Benefits:</p><p>Salary: &#8377;15,000-25000 per month Based on experience.</p><p>Incentives: Great incentives based on performance.</p><p>Growth Opportunities: Can be turned into a permanent position with a hike as per performance. Opportunity for growth and advancement, including the possibility of team leadership roles.</p><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><p>Provident Fund</p><p>Application Question(s):</p><p>Do you have laptop?</p><p>Experience:</p><p>total work: 1 year (Preferred)</p><p>Language:</p><p>Telugu (Required)</p><p>Work Location: In person</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: From &#8377;15,000.00 per month</p><p>Work Location: In person</p>

Aashni + Co

<p>Job Title: Customer Care Executive Responsibilities:</p><p><b>Handling Customer complaints &amp; grievances. </b> Resolving customer&rsquo;s query via emails and phone calls.</p><p><b>Keeping track of the orders and arranging required styles on request. </b> Resolving queries on social media on posts and direct messages.</p><p><b>Forwarding queries to concerned Team. </b> Upselling on the desired products Required Experience/Skills/Education :</p><p><b>A bachelor&rsquo;s degree in Administration or related field. </b> A minimum of 3 years' experience (fashion ecom based preferred)</p><p><b>Excellent interpersonal and written and oral communication skills. </b> Knowledge of CRM systems.</p><p><b>Computer skills. </b> Knowledge of mediation and conflict resolution techniques</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;30,000.00 - &#8377;40,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Experience:</p><ul><li>total work: 2 years (Required)</li></ul><p>Work Location: In person</p>

Customer Success Associate - Pre Sales

Easygenerator

An innovative EdTech company in Dubai is looking for a Customer Success Associate to support customers and maximize product utilization. You will engage with clients, deliver training, and improve onboarding processes. Ideal candidates should possess excellent English skills and a degree. The role offers a hybrid work model, allowing 3 days in the office and 2 remote, fostering an international team environment.

Customer Success Associate: Onboarding & AI-Driven Support

Sage

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  Job Description About Fyle
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 We are Fyle, a B2B SaaS company founded by startup veterans. We&rsquo;re an expense management platform that wants to eliminate even a second spent on tracking and managing employee expenses. With thousands of customers, we are operating in a multi-billion dollar
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 market that is ripe for disruption. We&rsquo;re building a unique product that&rsquo;s growing and evolving constantly, and we want an awesome Associate Customer Success Consultant to help us spread the word!
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 Key responsibilities
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 The Associate Customer Success Consultant will manage a diverse set of customer accounts
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 Customer Account Management
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   Manage a portfolio of accounts across North America and be accountable for all
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   Work with the onboarding team to bring in customers seamlessly onto Fyle and ensure
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 they have the resources they need to start using the platform
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   Maintain good account health which includes onboarding, product adoption &amp;
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 utilization, on-time guidance, user confidence, and account renewal / growth
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   Manage and convert PoCs (proof of concept) successfully
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 Customer Engagement and Advocacy
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   Drive product adoption, increasing confidence and trust in Fyle amongst users
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   Develop customer relationships that promote retention and loyalty
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   Support internal teams with customer advocacy. Reach out to customers to request
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 feedback and garner online reviews, testimonials, case studies
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   Manage Bugs and feature requests to closure. Participate in CS-Engineering, CSProduct forums to prioritize, raise and track these to closure
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 Process Standardization
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   Monitor key health parameters related to customer usage, support performance, user
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 feedback and account engagement, and take appropriate action to align with health
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   Provide appropriate customer context for features, bugs and service requests
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   Work with support and product teams to de-escalate customer situations
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   Manage all customer escalations and red flags to closure
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  Key Responsibilities Role Requirements
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   Relevant work experience: 1-2 years
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   Good structure and analysis
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   Great communication
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   Prior experience in helping and guiding customers
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   Willingness to work in the US West Coast business hours
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   Awareness of finance processes and accounting knowledge - beneficial to possess
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   Prior customer facing experience in North America / EU region
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   Comfortable working with C-Suite Executives
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Associate Customer Success Consultant

Concentrix

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>
Manage high volume of customer contacts and communications through phone and email each day</li><li>
Use contact search and productivity tools to verify contact information is accurate</li><li>
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion</li><li>
Develop a level of product knowledge to speak intelligently to customers and address specific objections</li><li>
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems</li><li>
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, &quot;Voice of the Customer&quot;</li><li>
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Work with teams and management to promote a positive customer experience</li></ul></div></div></div><p></p>

B2B English- Associate Customer Success

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>French
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>
Manage high volume of customer contacts and communications through phone and email each day</li><li>
Use contact search and productivity tools to verify contact information is accurate</li><li>
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion</li><li>
Develop a level of product knowledge to speak intelligently to customers and address specific objections</li><li>
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems</li><li>
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, &quot;Voice of the Customer&quot;</li><li>
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Work with teams and management to promote a positive customer experience</li></ul></div></div></div><p></p>

B2B French-Associate Customer Success

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