customer success consultant

Planview

<div>
 
 
 Company Overview
 
 
 
 
 
 
 Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.
 
 
 
 
 
 As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
 
 
 
 
 
 At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
 
 
 
 
 
 Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 
 The CSM drives Planview solution adoption, retention, and growth by collaborating across teams to deliver solutions that help Middle East customers achieve desired outcomes. They maintain strong partnerships within Planview, fostering a team-focused approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams updated on customer status, health, and retention forecasts.
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 
 <ul>
 <li>
 Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.
 </li>
 <li>
 Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.
 </li>
 <li>
 Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.
 </li>
 <li>
 Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.
 </li>
 <li>
 Maintain regular communication with key contacts and gather feedback to inform product improvements.
 </li>
 <li>
 Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.
 </li>
 <li>
 Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (BA/BS).
 </li>
 <li>
 Bilingual in English and Arabic.
 </li>
 <li>
 5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.
 </li>
 <li>
 Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.
 </li>
 <li>
 Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.
 </li>
 <li>
 Experience with account planning, project management, and organizational change management.
 </li>
 <li>
 Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.
 </li>
 <li>
 SAFe Agilist certification and Planview product experience are nice to have.
 </li>
 </ul>
 
 
 
 
 
 Benefits at Planview
 
 
 
 
 
 
 At Planview, you&rsquo;ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
 
 <ul>
 <li>
 Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
 </li>
 <li>
 Paid time to volunteer through Planview&rsquo;s Force for Good Week.
 </li>
 <li>
 Employee Referral bonus program.
 </li>
 <li>
 Flexible work hours/environment.
 </li>
 </ul>
 
 Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!
 
</div>

Customer Success Manager

Deal Drive

<div>
 
 
 About Deal Drive
 
 
 
 
 
 
 Deal Drive is a Dubai-based global platform revolutionizing how used car dealerships operate. We integrate market analytics, operational tools, and scalable inventory financing to help dealers optimize their stock, buy better, price smarter, sell faster and grow their business.
 
 
 
 
 
 We are currently expanding in the UAE and looking for a Customer Success Manager to simply ensure
 
 client success - from onboarding to activation to value delivery.
 
 
 
 
 
 
 
 About The Role
 
 
 
 
 As a Customer Success Manager, you will be responsible for providing for client success - from onboarding to activation to value delivery. This is not a support role. You&rsquo;ll own the transformation journey of each dealership, ensuring clients go from trial to signup to full product adoption and measurable results. You&rsquo;ll also be responsible for training, usage health, identifying upsell opportunities and payment continuity where needed. You will be working closely with our sales and management team.&nbsp;
 
 
 
 
 The role will require visits to client offices / used car dealerships and showrooms. We're looking for someone who is comfortable to go around the UAE, with a driving license and a car.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Onboarding &amp; Activation
 
 
 <ul>
 <li>
 
 Own onboarding and activation for new DD Pro clients (standard and growth-tier) during trial period and post-trial period
 
 </li>
 <li>
 
 Create, agree on and deliver training, usage plans, and feature activation to ensure full product adoption within 90 days and beyond
 
 </li>
 <li>
 
 Collaborate with BDMs and AMs to ensure seamless client handovers
 
 </li>
 </ul>
 
 
 
 
 
 Value Delivery
 
 
 <ul>
 <li>
 
 Ensure clients use key modules including but not limited to: Sourcing, Evaluation, Listings Publishing, Sales Operations, Accounting.
 
 </li>
 <li>
 
 Proactively monitor usage, report on account health, and address adoption blockers
 
 </li>
 <li>
 
 Act as the client&rsquo;s transformation partner - help them improve turnover, margin, and stock management using Deal Drive&rsquo;s methodology
 
 </li>
 </ul>
 
 
 
 
 
 Relationship Management
 
 
 <ul>
 <li>
 
 Be the primary point of contact during the first few months of engagement
 
 </li>
 <li>
 
 Maintain monthly/quarterly check-ins and reviews with high-potential clients post-handover
 
 </li>
 <li>
 
 Build strong, trusted relationships with dealership owners and operational staff
 
 </li>
 <li>
 
 Regularly visit client showrooms across the UAE (UAE driving license + personal car required)
 
 </li>
 </ul>
 
 
 
 
 
 Commercial Impact
 
 
 <ul>
 <li>
 
 Ensure timely payments and renewals, in collaboration with junior CS/AM
 
 </li>
 <li>
 
 Identify potential churn and proactively work on retention strategies
 
 </li>
 <li>
 
 Identify and drive upsell opportunities for add-on services (e.g., co-buying, higher-tier plans)
 
 </li>
 <li>
 
 Coordinate closely with finance and product teams to resolve issues and unblock success
 
 </li>
 </ul>
 
 
 
 
 
 Internal Collaboration
 
 
 <ul>
 <li>
 
 Feed insights to and collaborate with product team to improve product-market fit
 
 </li>
 <li>
 
 Contribute to improving CS processes and playbooks
 
 </li>
 <li>
 
 Participate in internal reviews of churn risks and account growth opportunities
 
 </li>
 </ul>
 
 
 
 
 
 About you
 
 
 <ul>
 <li>
 
 Customer-first, outcome-driven
 
 
 , and able to build trust fast
 
 </li>
 <li>
 
 Comfortable working in ambiguous environments and creating structure
 
 </li>
 <li>
 
 A strong communicator in both written and verbal English (Arabic a big plus)
 
 </li>
 <li>
 
 Not afraid to challenge clients when needed - but always with empathy
 
 </li>
 <li>
 
 Commercially sharp - you know how to sell
 
 
 because
 
 
 it adds value
 
 </li>
 </ul>
 
 
 
 
 
 Must have experience
 
 
 <ul>
 <li>
 
 Proven experience in Customer Success, Account Management, Project Delivery, or Consulting (ideally in B2B SaaS and/or automotive-related verticals)
 
 </li>
 <li>
 
 Confident navigating dashboards, software platforms, and tools like Google Docs (Sheets, Docs, Slides), MS Office (Excel, Word, PowerPoint)
 
 </li>
 <li>
 
 Confident handling both commercial and technical conversations.
 
 </li>
 </ul>
 
 
 
 
 
 Additional Mandatory Requirements
 
 
 <ul>
 <li>
 
 Based in UAE with valid driving license and access to a vehicle
 
 </li>
 <li>
 
 Willing to travel across the country to visit clients when needed
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Market based remuneration with performance-based incentives.
 
 </li>
 <li>
 
 Comprehensive training and development opportunities.
 
 </li>
 <li>
 
 A high-growth environment where your work directly impacts company success
 
 </li>
 <li>
 
 A chance to shape how used car dealers scale with technology
 
 </li>
 </ul>
 
 
 
 
 
 Join Deal Drive to transform used car dealer businesses with technology-driven solutions. Apply today and drive your career forward!
 
 
</div>

<div>
 
 Company Description
 
 
 
 As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
 
 
 
 What We Offer
 
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 
 
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 
 
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 
 
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 
 
 What You Bring
 
 
 
 2-3 (Max 3 years) Years of professional experience (not including internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 
 
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 
 
 A cooperative and productive approach to working relationships, internally and externally.
 
 
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 
 
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 
 
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 
 
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 
 
 Proficiency in English to engage with our global network.
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 
 SAP'S DIVERSITY COMMITMENT
 
 
 
 To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
 
 
 SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 
 
 
 #SAPNextGen
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

Frontline Education

<div>Description 
 
Professional Services Consultant 1 &ndash; Professional Growth Solution 
 
Location Hybrid to Office, Remote will be considered 
 
How you&rsquo;ll contribute to our mission
 
As a Professional Services Consultant 1, you play a meaningful role in helping school districts successfully adopt and use technology that supports educators and students. Through thoughtful partnership with clients, you help translate their goals into practical, well-configured solutions that make day-to-day work easier, more efficient, and more impactful. 
 
How you&rsquo;ll drive success 
You&rsquo;ll lead client implementations from discovery through delivery, guiding conversations that uncover real needs and turning them into effective system configurations. Along the way, you&rsquo;ll keep projects moving forward with clarity, care, and collaboration. 
 
You will<ul><li>
Partner closely with clients to gather requirements, understand workflows, and align expectations from the start
</li><li>Configure systems, workflows, roles, and permissions to reflect each organization&rsquo;s needs
</li><li>Facilitate testing, training, and go-live activities to support confident adoption
</li><li>Provide consultative guidance grounded in product capabilities and proven practices</li><li>
Keep projects on track by managing scope, timelines, and communication</li><li>
Share insights and feedback that help improve products, services, and team processes</li><li>
Collaborate with peers through reviews and knowledge-sharing to strengthen delivery quality</li></ul> 

What you bring to help us grow
 
<ul><li>You bring a thoughtful, client-focused approach to your work and enjoy helping others navigate change.</li><li>
You&rsquo;re comfortable balancing multiple priorities while staying attentive to details that matter.</li></ul> 

You bring<ul><li>
Experience supporting or leading software implementations or complex projects</li><li>
A consultative mindset with the ability to translate business needs into practical solutions
</li><li>Comfort working independently while staying connected to a collaborative team
</li><li>Clear, respectful communication with clients, teammates, and leaders</li><li>
Curiosity and openness to learning new tools, processes, and ways of working</li></ul> 

What you&rsquo;ll need to thrive
 
 
This role is a great fit if you enjoy problem-solving, building relationships, and learning through experience. 
 
You&rsquo;ll thrive if you have<ul><li>
A bachelor&rsquo;s degree or equivalent professional experience</li><li>
Strong analytical thinking and comfort working with data and systems</li><li>
A flexible, organized approach to managing multiple client engagements</li><li>
Willingness to travel up to 30% to support client needs</li></ul> 

Our Mission, Our People, Our Purpose
 
At Frontline Education, we&rsquo;re reimagining what&rsquo;s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we&rsquo;re creating tools that help educators save time, gain insights, and focus more on what matters most &mdash; their students. 
As part of our team, you&rsquo;ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference. 
 
Compensation &amp; Benefits
<ul><li>Competitive salary range of $60-70K aligned to experience, skills, and internal equity.</li><li>
Bonus eligibility, 401(k) match, employee stock purchase plan, and comprehensive health benefits.</li><li>
Personalized time off and tuition reimbursement for eligible coursework.</li></ul> 

Inclusion, Belonging &amp; Equal Opportunity
 
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team. 
 
Interview Process &amp; Data Privacy
 
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring. 
 
Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.</div>

Professional Services Consultant - Professional Growth

Zachary Daniels

Sales Consultant - Premium Home Retail - Sheffield Salary: £26,000 - £30,000 + Bonus + BenefitsConcession within a Leading Department StoreNo Sundays - Alternate Saturdays We're recruiting for a passionate and customer-focused Sales Consultant to join a high-performing team within one of the UK's most recognisable department stores in Sheffield. This is a fantastic opportunity to join a growing retailer in a premium environment where your ability to deliver outstanding service and drive sales will be genuinely recognised and rewarded. The Package <ul> <li> Salary: £26,000 - £30,000 </li><li> Generous staff discount </li><li> Pension scheme via salary sacrifice </li><li> Cycle to Work scheme </li><li> Employee Assistance Programme </li></ul> The Opportunity As a Sales Consultant, you'll be the face of the brand within this prestigious retail setting. You'll create an inspiring and welcoming space for customers while building strong relationships with your host store team. Balancing exceptional customer care with a focus on commercial success will be key to your success. Key Responsibilities <ul> <li> Deliver a best-in-class experience for every customer </li><li> Proactively drive sales and consistently exceed personal and team targets </li><li> Maintain excellent product presentation and an immaculate showroom environment </li><li> Build strong relationships with department store colleagues and management </li><li> Use in-store technology effectively to process and manage customer orders </li><li> Ensure all health, safety, and operational standards are met </li></ul> What You'll Bring <ul> <li> A customer-first mindset with a strong commercial awareness </li><li> Experience in retail or consultative sales, ideally within home, lifestyle, or interiors </li><li> A proactive and positive attitude with great attention to detail </li><li> The ability to build trust quickly with customers and colleagues </li><li> Excellent communication and organisational skills </li></ul> This is more than just a sales role - it's your chance to join a business that values its people, encourages growth, and delivers exceptional experiences every day. BBBH34831

Sales Consultant - Sheffield

Sales Consultant - Premium Home Retail - Chesterfield Salary: £26,000 - £30,000 + Bonus + BenefitsConcession within a Leading Department StoreNo Sundays - Alternate Saturdays We're recruiting for a passionate and customer-focused Sales Consultant to join a high-performing team within one of the UK's most recognisable department stores in Sheffield. This is a fantastic opportunity to join a growing retailer in a premium environment where your ability to deliver outstanding service and drive sales will be genuinely recognised and rewarded. The Package <ul> <li> Salary: £26,000 - £30,000 </li><li> Generous staff discount </li><li> Pension scheme via salary sacrifice </li><li> Cycle to Work scheme </li><li> Employee Assistance Programme </li></ul> The Opportunity As a Sales Consultant, you'll be the face of the brand within this prestigious retail setting. You'll create an inspiring and welcoming space for customers while building strong relationships with your host store team. Balancing exceptional customer care with a focus on commercial success will be key to your success. Key Responsibilities <ul> <li> Deliver a best-in-class experience for every customer </li><li> Proactively drive sales and consistently exceed personal and team targets </li><li> Maintain excellent product presentation and an immaculate showroom environment </li><li> Build strong relationships with department store colleagues and management </li><li> Use in-store technology effectively to process and manage customer orders </li><li> Ensure all health, safety, and operational standards are met </li></ul> What You'll Bring <ul> <li> A customer-first mindset with a strong commercial awareness </li><li> Experience in retail or consultative sales, ideally within home, lifestyle, or interiors </li><li> A proactive and positive attitude with great attention to detail </li><li> The ability to build trust quickly with customers and colleagues </li><li> Excellent communication and organisational skills </li></ul> This is more than just a sales role - it's your chance to join a business that values its people, encourages growth, and delivers exceptional experiences every day. BBBH34832

Sales Consultant - Premium Home Retail - Chesterfield

Seddiqi Holding

<div>
 
 Are you passionate about beauty, skincare, and luxury brands? Seddiqi Holding&mdash;one of the UAE&rsquo;s most successful homegrown companies with a strong heritage in luxury jewelry and watches&mdash;is thrilled to announce a unique opportunity to be part of our Aesop team as a Skincare Consultant in KSA!
 
 
 
 
 
 
 Position - Skincare Consultant, Aesop
 
 
 
 
 Location - Jeddah
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Deliver a world-class customer experience by providing personalized skincare consultations and expert advice.
 </li>
 <li>
 Collaborate with your team to meet store objectives and maintain Aesop&rsquo;s luxury standards.
 </li>
 <li>
 Use your product knowledge to create memorable and inspiring experiences for every customer.
 </li>
 <li>
 Promote Aesop&rsquo;s unique approach to beauty and customer service, ensuring it&rsquo;s consistently delivered.
 </li>
 <li>
 Contribute to a positive, dynamic work environment with clear and open communication.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 1-3 years of experience in retail, beauty, skincare, or the fashion industry.
 </li>
 <li>
 Strong communication and public speaking skills.
 </li>
 <li>
 Excellent time management to deliver timely service to clients.
 </li>
 <li>
 A vibrant, friendly, and professional attitude.
 </li>
 <li>
 A passion for delivering exceptional customer service.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Work with a globally recognized luxury brand that values team success and personal growth.
 </li>
 <li>
 Competitive rewards and recognition for your hard work.
 </li>
 </ul>
 
 
 
 
 The secret to our success lies in the amazing team we have, and we make sure to recognize and celebrate every achievement!
 
 
 
 
 
 Note: Only shortlisted candidates will be contacted.
 
 
 
 
 
 Thank you for your interest in joining Seddiqi Holding.
 
</div>

Skincare Consultant - AESOP - Jeddah

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