customer success consultant

Qureos

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

Customer Success Manager

Netstager Technologies

We are seeking a dynamic and client-oriented Functional Consultant to join our team. The ideal candidate will be responsible for understanding client requirements, conducting product demos, implementing functional configurations, and ensuring smooth product adoption. This role bridges the gap between clients and the technical team, ensuring successful delivery and high client satisfaction.Key Responsibilities:<ul><li>Conduct detailed product demos and presentations for clients and prospects.</li><li>Understand business requirements and suggest appropriate product configurations.</li><li>Perform basic customizations such as branding, field updates, and workflow adjustments.</li><li>Collaborate with the technical team to handle advanced functional or integration needs.</li><li>Train clients to effectively use the product and support them during implementation.</li><li>Provide post-implementation functional support and collect feedback for improvements.</li><li>Analyze client issues and recommend suitable functional solutions.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Commerce (B.Com) is mandatory.</li><li>Master&rsquo;s degree in Commerce (M.Com) will be an added advantage.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Basic understanding of web applications and business process workflows.</li><li>Prior experience in functional consulting, product implementation, or customer success roles is preferred.</li><li>Knowledge ofZoho, ERP systems, or similar business software is a plus.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Functional Consultant

Brex

<div><div>Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises &mdash; including DoorDash, Flexport, and Compass &mdash; use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.</div>
Implementation

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It's a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with 'Brex for life'. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What You'll Do

The Implementation Consultant role advises and guides customers; ensuring they launch Brex successfully, driving wide adoption, and continually driving business value. Part coach, project manager, consultant, and product expert, our consultants are continually focused on helping our customers improve their financial workflows with Brex.
Where you'll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities
<ul>
<li>Work closely with customers to discover their business needs and challenges and then coach them on the best ways to use Brex to solve them</li>
<li>Play an important role in scoping, consulting, implementing, and achieving customer outcomes with the Brex platform</li>
<li>Partner with customers &amp; project manage implementations and launches including confirming the project plan, mobilizing stakeholders, and tracking activities through implementation</li>
<li>Follow best practices to drive spending activity during implementation</li>
<li>Configure, test, and validate the dashboard with the customer to ensure the product fits their needs and functions as intended</li>
<li>Oversee the integration of the customer's accounting software with the Brex platform or partner with Technical Consultants to scope the proper solution</li>
<li>Manage the customer relationship and expectations, working diligently to provide solutions to any challenges</li>
<li>Work cross-functionally as a member of the Brex account team to deliver a smooth customer experience, including knowledge sharing and keeping our Sales and Customer Success partners informed on customer engagements</li>
<li>Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders</li>
<li>Develop familiarity with the product roadmap and provide a supporting voice into future iterations of the product roadmap</li>
<li>Build and execute a prioritization strategy for managing multiple high-touch customer relationships</li>
<li>Provide change management planning to clients including guiding execution of their change management approach. Guide clients on their communication approach, training materials, and training execution</li>
</ul>
Requirements
<ul>
<li>3+ years of relevant work experience in a customer-facing role, preferably within a SaaS organization or consulting firm that delivers SaaS services</li>
<li>2+ years of project management or consulting experience</li>
<li>Experience building processes and programs that benefit customer outcomes</li>
<li>Comfort-leading customer engagements that may contain both technical and non-technical work streams</li>
<li>Excellent communication skills, both with customers and within an organization</li>
<li>Demonstrated ability to provide customized solutions to a variety of customers</li>
<li>Ability to resolve issues and risks in a cross-functional and collaborative way</li>
<li>Strong sense of urgency in driving projects to completion while achieving the desired business outcomes</li>
</ul>
Bonus Points
<ul>
<li>Implementation experience in Financial, Expense Management, or ERP Software space</li>
<li>Domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement and Corporate Card Program</li>
</ul>
Compensation

The expected salary range for this role is $119,328 - $149,160 USD. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.<div>
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.</div></div>

Implementation Consultant II

Grey Media Group

Job Title: Customer Outreach Consultant Location: Gulberg 2, Lahore Employment Type: Full-timeAbout the Role: We&rsquo;re looking for a proactive and articulate Customer Outreach Consultant to join our team. In this role, you&rsquo;ll connect with potential and existing customers through outbound calls and emails, helping them discover solutions that best meet their needs. You&rsquo;ll focus on communication, relationship-building, and delivering an exceptional customer experience &mdash; not just selling a product.Key Responsibilities:<ul><li>Conduct proactive outreach to potential and existing customers.</li><li>Clearly communicate company services and solutions to generate interest.</li><li>Identify customer needs, preferences, and goals through effective conversations.</li><li>Schedule follow-up calls or forward qualified leads to the relevant teams.</li><li>Keep detailed and accurate records of all interactions in CRM systems.</li><li>Collaborate with marketing and service departments to improve outreach strategies.</li><li>Ensure a professional, helpful, and positive experience in every interaction.</li></ul>Qualifications:<ul><li>06 months to 1 year of experience in customer outreach, consulting, or customer service (preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong listening and problem-solving abilities.</li><li>Comfortable handling a high volume of outbound calls and emails.</li><li>Tech-savvy with familiarity in CRM tools and communication platforms.</li><li>Self-motivated, organized, and eager to grow in a dynamic environment.</li></ul>Why Join Us:<ul><li>Competitive salary with performance-based bonuses.</li><li>Supportive and collaborative work culture.</li><li>Professional development and clear growth opportunities.</li></ul>If you enjoy meaningful conversations, helping customers find the right solutions, and being part of a growing team, we&rsquo;d love to hear from you.Apply now to start your journey as a Customer Outreach Consultant at Grey TechJob Type: Full-timeWork Location: In person

Customer Outreach Consultant

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

This AI Business Consultant position within the NiCE &ndash; AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. This role involves working with multiple broad groups within NiCE and requires proven ability to influence cross-functional teams, both with and without formal authority, within a matrixed organization.

How will you make an impact?
<ul>
<li>Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE self-service and AI solutions.</li>
<li>Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.</li>
<li>Provide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential.</li>
<li>Collaborate with product development teams to provide feedback and suggest improvements based on cliexnt experiences.</li>
<li>Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.</li>
<li>Build long-term relationships with customers, becoming a trusted advisor.</li>
<li>Organize and guide application and data consultants through program leadership, acting as the consulting engagement quarterback.</li>
<li>Manage consulting programs with continuous alignment with the entire product implementation program.</li>
<li>Establish and monitor progress toward business success criteria for each product and business unit.</li>
<li>Map business cases into action items and solution designs.</li>
<li>Align launch strategies with use cases and value priorities.</li>
<li>Secure buy-in from different stakeholders (internal and external).</li>
<li>Provide input into technical project plans, ensuring business requirements and best practices are fully captured.</li>
<li>Develop and deliver presentations to demonstrate the value and capabilities of our software solutions.</li>
<li>Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.</li></ul> 


Have you got what it takes?
<ul>
<li>Bachelor&rsquo;s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.</li>
<li>8-12 years of professional experience, with Minimum of 5 years of experience in self-service or AI software domains.</li>
<li>Degree in Business, Information Technology, or a related field preferred.</li>
<li>Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).</li>
<li>Knowledge management expertise.</li>
<li>Experience with generative AI in the customer service domain is a plus.</li>
<li>IVR/Routing/ACD experience preferred.</li>
<li>Experience in business process improvement and customer success.</li>
<li>Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic partnerships.</li>
<li>Led project teams and demonstrated operational performance improvements with significant benefits.</li>
<li>Multi-industry experience preferred.</li>
<li>Excellent verbal, written communication, and presentation skills are a must.</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8729 
Reporting into: Tech Manager 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Specialist Business Consultant (AI)

Syncron

<div>Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:<ul>
<li>
Supply Chain optimization,</li>
</ul><ul><li>Pricing strategy</li>
</ul><ul><li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li>
</ul>
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the team
The Syncron Customer Success Team is seeking new talent to our EMEA &amp; APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base
About the role
The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.
 The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore.
What would you do?<ul>
<li>
Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company&rsquo;s solutions with customer business objectives.</li>
</ul><ul><li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li>
</ul><ul><li>Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li>
</ul><ul><li>Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.</li>
</ul><ul><li>Track customer progress toward success metrics, ensuring alignment between product value and the customer&rsquo;s KPIs, and facilitating contract renewals.</li>
</ul>
Who you are? / What we expect:<ul>
<li>
1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li>
</ul><ul><li>Strong business and strategic skills to drive value conversations</li>
</ul><ul><li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li>
</ul><ul><li>Experience in automotive, manufacturing industry for after-sales</li>
</ul><ul><li>As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving</li>
</ul>
The icing on the cake:<ul>
<li>
Commercial contract experience driving renewal and price increase conversations</li>
</ul><ul><li>Executive presence, comfortable with ambiguity and C-level communication</li>
</ul>
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!</div>

Hire Overseas

Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools.
 This is not a passive support role—you’ll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you’ve got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you.
 
Perks & Benefits: 
<ul>
<li>Get paid in USD every 15th & 30th of the month</li>
<li>Up to 14 days paid time off annually, from day 1</li>
<li>Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)</li>
<li>100% remote – work from anywhere</li>
<li>Be part of meaningful, high-impact international projects</li>
<li>Work with a fast-moving team where your ideas matter</li>
</ul>
What You’ll Do: 
<ul>
<li>Manage customer onboarding and implementation across various AI-powered automation solutions</li>
<li>Build and maintain automation workflows using tools like **Make.com and Zapier**</li>
<li>Guide customers through technical integrations, including APIs and webhooks</li>
<li>Collaborate with product and engineering teams to deliver client feedback and feature needs</li>
<li>Serve as the main point of contact for customer success, adoption, and retention</li>
<li>Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases</li>
<li>Maintain accurate internal documentation and help build customer-facing playbooks</li>
<li>Continuously improve onboarding processes, communication flows, and automation templates</li>
<li>Support reporting and insights tied to automation performance and client usage</li>
</ul>
✅ Who You Are: 
<ul>
<li>3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products</li>
<li>Strong experience with automation platforms like Make.com, Zapier, or similar tools</li>
<li>Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents</li>
<li>Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)</li>
<li>Excellent English communication (verbal + written)</li>
<li>Ability to manage multiple customer projects, timelines, and requests simultaneously</li>
<li>Confident building SOPs, internal systems, and scalable support processes</li>
<li>Proactive, self-managed, and capable of navigating ambiguity with confidence</li>
</ul>
Nice-to-Have: 
<ul>
<li>Hands-on experience deploying AI voice agents or AI-powered support tools</li>
<li>Experience integrating systems across CRMs, Airtable, Google Sheets, or internal databases</li>
<li>Exposure to early-stage startup environments and fast-paced remote teams</li>
<li>Ability to create training videos, playbooks, or documentation</li>
<li>Experience with no-code tools, automation stacks, and customer onboarding at scale</li>
</ul>
This is a hybrid role combining client-facing success and technical automation implementation. We’re looking for someone who can deliver value quickly, think strategically, and move fast—with AI tools in your toolkit.:
 
Application Process Overview : 
Our comprehensive selection process ensures we find the right fit for both you and our clients:
 <ul>
<li>Initial Application - Submit your application and complete our prequalifying questions</li>
<li>One-way Video Interview - Record a brief one-way video introduction to showcase your communication skills</li>
<li>Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)</li>
<li>Recruitment Interview - Initial screening with our talent team</li>
<li>Executive Interview - Meet with senior leadership to discuss role alignment</li>
<li>Client Interview - Final interview with the client team you'd be supporting</li>
<li>Job Offer - Successful candidates receive a formal offer to join the team</li>
</ul>
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Customer Success Engineer - AI & Automation

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