customer success consultant

NiCE Actimize

<div><div><p>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><div><p>
This is an exciting consulting position within the NiCE Value Realization Services (VRS) organization that is focused on owning our customers&rsquo; business case and driving increased adoption and value of the NiCE Workforce Management (WFM) solutions. The ideal candidate brings a strong mix consulting, and operations experience to be positioned strongly to lead customers through Contact Center transformations. The VRS Business Consultant utilizes domain expertise in the WFM domain to lead consulting projects, drive customers to realize full value in their investment, and increase solution adoption. This is accomplished by providing industry best practice guidance to ensure customer fully optimize their business process and maximize the full potential of the NiCE solution(s), building long-term relationships with customers as their trusted advisor, manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing mutually agreed upon strategy for business impact. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal &ldquo;direct-line&rdquo; authority and be effective working within a matrixed organization. The Business Consultant will have a high level of individual accountability to create customer ROI&rsquo;s, customer engagement renewals, business development, and support the successful growth of NiCE Value Realization Services.</p>
<p>
How will you make an impact?</p>
<ul><li>Owns our customer&rsquo;s Workforce Management Transformation Strategy.</li></ul>
<ul><li>Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE WFM solution(s).</li></ul>
<ul><li>Designs change strategy across people, process, and technology.</li></ul>
<ul><li>Builds long-term relationships with customers, becoming a trusted advisor.</li></ul>
<ul><li>Coordinates with Project Manager to align milestones and dependencies within project timeline.</li></ul>
<ul><li>Organizes and guides Application Business Consultants through program leadership.</li></ul>
<ul><li>Provides individual accountability toward assurance of customer value realization.</li></ul>
<ul><li>Identifies opportunities for additional engagements through service subscription renewals and business development.</li></ul>
<p>
Have you got what it takes?</p>
<ul><li>Minimum of 5 years of business consulting experience supporting a contact center environment in the Workforce Management domain.</li></ul>
<ul><li>Experience with synchronous and asynchronous contact routing environments (including Back Office functions is preferred).</li></ul>
<ul><li>Responsible for successful delivery of contact center performance improvement via delivery of expert guidance and strong advisory best practice consulting within the Workforce Management domain.</li></ul>
<ul><li>Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption of NiCE solution(s) across the customer&rsquo;s organization.</li></ul>
<ul><li>Own and manage executive stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement.</li></ul>
<ul><li>Independently discover, identify, and create financial business cases with clear measurable business improvements to drive value of the NiCE solution(s) using benefit analysis models.</li></ul>
<ul><li>Establish business case mapping action items into the solution design and monitor progress toward delivering to the business success criteria.</li></ul>
<ul><li>Align launch strategy with business case, value priorities, and time to value requirements.</li></ul>
<ul><li>Develop and maintain relationships with customers to ensure highly satisfied, referenceable customers.</li></ul>
<ul><li>Expertly handle large scale Value Realization Services (VRS) customer engagements and deliver the VRS program to customers.</li></ul>
<ul><li>Provide strong proven WFM process expertise to guide customers through recommendations and guidance on best practices.</li></ul>
<ul><li>Provide input and engagement status into project plan with overlaying the VRS activities via NiCE and Customer Project Manager relationship.</li></ul>
<ul><li>Secure buy-in from different stakeholders (Internal and External), hold all parties accountable to agreed plan, and push on-time execution of action items.</li></ul>
<ul><li>Demonstrated experience with leading organizational change, creating governance teams and center of excellence processes.</li></ul>
<ul><li>Stay up to date with Industry standards and processes of Workforce Management and produce collateral, whitepapers etc. that help promote NiCE Value Realization Services.</li></ul>
<ul><li>Develop and deliver presentations consisting of strategic recommendations for business impact via NiCE solutions.</li></ul>
<ul><li>Develop two-to-five-year evolution roadmap for customer to measurable impact and support a cross-solution portfolio.</li></ul>
<ul><li>Support VRS growth via successful delivery, credibility and thought leadership leading to subscription renewals and identifying additional solution opportunities.</li></ul>
<ul><li>Deep and broad understanding of WFM solution(s) (NiCE WFM plus) and WFM processes.</li></ul>
<ul><li>Experience in business process improvement and Customer Success.</li></ul>
<ul><li>Must have proven ability to manage senior executive relationship (stakeholders), provide thought leadership, and gain strategic partnership independently and effectively.</li></ul>
<ul><li>Led contact center teams and demonstrated operational performance improvements with significant benefit.</li></ul>
<p>
What&rsquo;s in it for you?</p>
<p>
Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p></div><p></p><div><p><b><i><br>
About NiCE
</i></b></p><p><i>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
</i></p><p><i>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
</i></p><p><i>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</i></p></div></div><p></p>

Business Consultant, VRS, WFM

RapidAI

<div><div><div>RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise&trade; Platform supports disease states across the care spectrum, but it&rsquo;s our clinical depth that drives the most meaningful impact &mdash; improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare.</div><div></div><div><br>
Are you passionate about driving customer success in healthcare? As a Clinical Success Consultant, you'll empower hospital teams by guiding them through seamless onboarding and product launches, ensuring they maximize the benefits of our Rapid software platform. You'll be the key point of contact, providing expert training, navigating support, and workflow optimization. By proactively analyzing data, you'll identify opportunities for improvement and collaborate with the sales team to secure renewals and drive growth. If you're ready to make a tangible impact, this role offers the perfect opportunity.</div><div></div><div><br>
We're looking for candidates in KY, OH, NC, SC, TN, VA, or WV.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Joining the team, you will....</b></h3><ul><li><ul><li>
Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones.</li><li>
Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform.</li><li>
Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support</li><li>
Design and develop end-to-end workflows for disease specific content.
</li><li>Track AHA guidelines, industry standards and trends related to disease specific workflows.</li><li>
Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization.</li><li>
Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions</li><li>
Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers.</li><li>
Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution.</li><li>
 Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling.</li><li>
Contribute to cross-functional projects that support the evolving needs of the Clinical Success team</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What you bring to the team!</b></h3><ul><li><ul><li>
BS/MS in Nursing</li><li>
3+ years disease-specific leadership or experience in hospital customer success function</li><li>
Neurovascular leadership strongly preferably stroke program coordinator, manager</li><li>
5 years of disease-specific acute clinical care experience with at least one of the following: Stroke/PE/STEMI/emergency department leadership</li><li>
Previous clinical experience in medical device/SaaS industry a bonus</li><li>
Advanced disease-specific certification: SCRN/CCRN strongly preferred</li><li>
Proficient in MS Office a must: PowerPoint , Excel, Word.</li><li>
Ability to aggregate and analyze data for decision-making and presentations</li><li>
Exceptional customer-facing and presentation skills</li><li>
Ability to navigate ambiguity</li><li>
Excellent interpersonal skills</li><li>
Ability to manage multiple projects at once seamlessly</li><li>
Willingness to be flexible/adapt to changing work environments</li><li>
Ability to work in a team-oriented environment</li><li>
&ldquo;Hands-on,&rdquo; likes to dive deep and solve problems, detailed-oriented</li><li>
Willingness to work with new tools and technology</li><li><b>
Primary Residence:</b> Must currently reside in KY, OH, NC, SC, TN, VA, or WV.</li><li><b>
Travel:</b> Ability to travel at least 25% within the assigned territory.</li></ul></li></ul></div></div>
<div><div>$100,000 - $125,000 a year</div><div><b>
Compensation</b> - The salary range target for the role described in this job description is $110,000 - $125,000. Final offer amounts depend on multiple factors including but not limited to candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, or short-term incentives.</div></div>
<div><div>Join our mission to help save lives and shape the future of healthcare&mdash;we look forward to hearing from you!</div><div></div><div><br>
RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div></div><div><br>
Please review our CPRA policies here.</div><div>
For more information on the information we collect about our applicants and how we use it, see our CPRA Privacy Notice here.</div></div></div>

Clinical Success Consultant

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><p></p><div>
<h4 class="jobSectionHeader"><b>
Who we are:</b></h4>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves more than 150,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p>
<h4 class="jobSectionHeader"><b>
About the Role:</b></h4>
<p>
Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer&rsquo;s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.</p>
<p>
A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.</p>
<h4 class="jobSectionHeader"><b>
What You'll Do:</b></h4>
<ul><li>Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.</li>
<li>Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption Monitor customer progress and activities to ensure adoption and timely activation.</li>
<li>Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience.</li>
<li>Handle a large volume of phone conversations and email inquiries.</li>
<li>Build customer loyalty by delivering exceptional customer service</li>
</ul><h4 class="jobSectionHeader"><b>What We're Looking</b></h4>
<ul><li>For: 3+ years prior experience in a customer-facing role (sales or support) Demonstrate Salesforce proficiency &amp; your ability to use data to inform engagement plans.</li>
<li>Demonstrate a clear understanding of what success looks like for customers and Motive.</li>
<li>Effective listening and problem-solving skills.</li>
<li>Excellent communication (both written and verbal) and presentation skills.</li>
<li>Proven ability to manage multiple responsibilities with a high attention to detail and professionalism.</li>
<li>Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus.</li>
<li>Experience with fintech and spend management technology is a plus.</li>
<li>Ability to build and maintain relationships with clients and their key personnel.</li>
<li>Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it.</li>
<li>Strong business background including project management, account management, problem-solving, business planning, and analytical skills.</li>
<li>Receptive to feedback, willingness to learn and embrace continuous improvement</li>
</ul></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Implementation Consultant

<div>
 <strong>
  <strong>
   Who We Are:
   <br/>
   <br/>
  </strong>
 </strong>
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 <br/>
 <br/>
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 <br/>
 <br/>
 Visit gomotive.com to learn more.
 <br/>
 <br/>
 <strong>
  Who We Are:
  <br/>
  <br/>
 </strong>
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 <br/>
 <br/>
 Motive serves more than 150,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 <br/>
 <br/>
 Visit gomotive.com to learn more.
 <br/>
 <br/>
 <strong>
  About The Role:
  <br/>
  <br/>
 </strong>
 Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer&rsquo;s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.
 <br/>
 <br/>
 A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.
 <br/>
 <br/>
 <strong>
  What You'll Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
  </li>
  <li>
   Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption Monitor customer progress and activities to ensure adoption and timely activation.
  </li>
  <li>
   Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience.
  </li>
  <li>
   Handle a large volume of phone conversations and email inquiries.
  </li>
  <li>
   Build customer loyalty by delivering exceptional customer service
   <br/>
   <br/>
  </li>
 </ul>
 What We're Looking
 <br/>
 <br/>
 <ul>
  <li>
   For: 3+ years prior experience in a customer-facing role (sales or support) Demonstrate Salesforce proficiency &amp; your ability to use data to inform engagement plans.
  </li>
  <li>
   Demonstrate a clear understanding of what success looks like for customers and Motive.
  </li>
  <li>
   Effective listening and problem-solving skills.
  </li>
  <li>
   Excellent communication (both written and verbal) and presentation skills.
  </li>
  <li>
   Proven ability to manage multiple responsibilities with a high attention to detail and professionalism.
  </li>
  <li>
   Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus.
  </li>
  <li>
   Experience with fintech and spend management technology is a plus.
  </li>
  <li>
   Ability to build and maintain relationships with clients and their key personnel.
  </li>
  <li>
   Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it.
  </li>
  <li>
   Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
  </li>
  <li>
   Receptive to feedback, willingness to learn and embrace continuous improvement
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
  <br/>
  <br/>
 </em>
 <em>
  Please review our Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  UK Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 </em>
</div>


Microsoft

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 <br/>
 <br/>
 Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?
 <br/>
 <br/>
 As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
 <br/>
 <br/>
 The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 <br/>
 <br/>
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 As a CSAM your key areas of responsibility will be:
 <br/>
 <br/>
 Customer Relationship Management
 <br/>
 <br/>
 <ul>
  <li>
   You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
   <br/>
   <br/>
  </li>
 </ul>
 Customer Success Leadership &ndash; Consumption Leadership
 <br/>
 <br/>
 <ul>
  <li>
   De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
   <br/>
   <br/>
  </li>
 </ul>
 Customer Success Leadership &ndash; Customer Strategy and Growth
 <br/>
 <br/>
 <ul>
  <li>
   Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  </li>
  <li>
   Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
   <br/>
   <br/>
  </li>
 </ul>
 Customer Success leadership - Delivery and program management
 <br/>
 <br/>
 <ul>
  <li>
   Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
   <br/>
   <br/>
  </li>
 </ul>
 Customer Success Leadership - Customer Health
 <br/>
 <br/>
 <ul>
  <li>
   You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.
   <br/>
   <br/>
  </li>
 </ul>
 Technical Relevance
 <br/>
 <br/>
 <ul>
  <li>
   Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in Oil&amp;Gas industry
  </li>
  <li>
   Bachelor&rsquo;s degree in business, IT, Computer Science, or related field
  </li>
  <li>
   Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  </li>
  <li>
   Experience in relevant Microsoft solutions
   <br/>
   <br/>
  </li>
 </ul>
 Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
 <br/>
 <br/>
 <strong>
  Additional / Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
  </li>
  <li>
   Relevant professional certifications, such as:
  </li>
  <ul>
   <li>
    ITIL Foundation or equivalent service management certification
   </li>
   <li>
    Project Management Institute (PMI) or equivalent certification
   </li>
   <li>
    PROSCI or equivalent Change Management certification
    <br/>
   </li>
  </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 <strong>
  requesting accommodations.
 </strong>
</div>


Customer Success Account Mgmt

Property Finder

<div><p><b>Position Title</b></p>
<p><b>CSP</b></p>
<p><b>Reports To</b></p>
<p>CS -Team Lead</p><br>
<p><b>Position Summary</b></p>
<p>The Customer Success Partner (CSP) is a key role responsible for customer retention of our first year clients. The first year CSP will own the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers through nurturing and coaching on how to be successful. Ultimately, the CSP represents the customers&rsquo; interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will own the revenue targets up to the first renewal and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Guide new customers through the onboarding process, from account setup to full product utilisation.</li>
<li>Collaborate with sales, Customer Experience, and product teams to ensure a seamless transition for the customer.</li>
<li>Enhance customer satisfaction through conducting training sessions, workshops and webinars to ensure customers understand best practice on how to use features and services to ensure maximum value from their investment.</li>
<li>Act as the primary contact for first year customers, nurturing strong relationships, to ensure overall customer retention up to their first renewal</li>
<li>troubleshooting issues and addressing inquiries promptly.</li>
<li>Monitor and setup key health metrics to measure effectiveness and identify areas for improvement.</li>
<li>Coach customers to identify goals and challenges and align on the metrics and success plan that will drive their success.</li>
<li>Leverage technology to increase efficiencies and make processes scalable.</li></ul><br>
<p></p><p>The Person</p><br>
<p><b>Desired Qualifications</b></p>
<ul><li>Bachelor's degree in business, marketing or science major</li>
</ul><ul><li>At least 3-5 years in a SAAS/Subscription environment</li>
<li>Experience managing multi million AED quota and helping business owners to deliver ROI</li>
<li>Ability to interpret data and make complex things simple for our customers</li>
<li>Strong organizational, multitasking and time-management skills.</li>
<li>Exceptional oral and written communication skills internally and externally.</li>
<li>Focused, reliable and responsible self-starter that can self-manage with strong critical-thinking skills.</li>
<li>Experience with Salesforce or similar CRM.</li>
<li>Experience in real estate media, tech, software, advertising and/or marketplace-based businesses preferred.</li>
<li>Fluent in English, Arabic preferred</li></ul><br>
<p><b>Skills &amp; Behaviors of Successful Candidates</b></p>
<ul><li>100% Align and represent Property Finder&rsquo;s Core Values and be an example of leadership</li>
<li>Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners</li>
<li>Seasoned sales professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell</li>
<li>Solid experience in selling products and services delivered through SaaS or as a Subscription</li>
<li>Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions</li>
<li>Take pride in providing reliable forecasts to the business</li>
<li>Consultative approach. Understand ROI analysis and can put together business reports and business proposals to help convince customers and speedup their business decisions</li>
<li>Effective communicator and show up always prepared</li>
<li>Team player and do you collaborate with other functions to deliver the best results for the company and the customer.</li>
</ul>
<p><b>Property Finder Principles</b></p>
<ul><li>Move fast and make things</li>
<li>Data beats opinions</li>
<li>Don&rsquo;t confuse motion with progress</li>
<li>Failure is success if we learn from it</li>
<li>People over pixels</li></ul></div>

Customer Success Partner - First Year

Foodics

<p></p><div><p><b>Who Are We❓</b></p><p>
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p></p><p><b>
The Job in a Nutshell</b></p><p>
We are looking to hire a tech-savvy customer-passionate Customer Success Manager in Egypt to support the team in providing our clients with the smoothest experience!<br>
This person will be handling accounts, supporting the on-boarding process working hand-in-hand with the Onboarding team. As well as working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.</p><p></p><p><b>
What Will You Do❓</b></p><ul><li>
Professionally manage your team of Customer Success consultants who build customer relationships with a portfolio of assigned accounts, fostering a culture of excellence and customer-centricity.</li><li>
Make sure your team meets and exceeds customer retention goals and ensure consistently high retention rates and increase the total NRR and ARR.</li><li>
Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle.</li><li>
Analyze customer feedback and data to drive continuous improvement in our products and services.</li><li>
Provide regular reports and insights to senior management on key customer metrics and trends.</li><li>
Gain a thorough understanding of assigned client&rsquo;s needs, business objectives, and processes to ensure that they successfully adopt and deploy Foodics</li><li>
Ensure that customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services, integrations, and features.</li><li>
Identify risks to client success and aggressively/proactively engage the client whenever there&rsquo;s an identified retention issue.</li><li>
Develop and execute retention plans for customers who may be at risk</li><li>
Drive resolution of escalated account issues in coordination with Billing, Support, and other departments.</li><li>
Gain and maintain an expert knowledge of Foodics products and services.</li><li>
Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers.</li><li>
Manage contract related inquiries, questions, and issues from clients and other departments.</li><li>
Liaise with other team leaders to make sure that Foodics clients are getting the best service possible.</li><li>
Stay up-to-date with industry trends and best practices in customer success and restaurant management technology.</li><li>
Act as the primary point of contact for &quot;Code Red&quot; account escalations, providing a calm, authoritative presence for disgruntled clients while negotiating win-win resolutions.</li><li>
Empower the team with clear &quot;Escalation Paths,&quot; defining exactly when and how a technical or billing issue should be moved up the chain to deliver the best customer experience for the clients</li><li>
Orchestrate cross-departmental &quot;War Rooms&quot; for complex deployments or accounts requiring multi-disciplinary support (e.g., bridging the gap between Tech Support and Product for a specific bug).</li><li>
Facilitate Business Reviews (QBRs) for high-value stakeholders, translating technical usage data into strategic business value for the client&rsquo;s C-suite.</li><li>
Collaborate with the Finance &amp; Billing departments to streamline the &quot;Quote-to-Cash&quot; process for renewals, ensuring a frictionless experience for the client.</li></ul><p></p><p><b>
What Are We Looking For❓</b></p><ul><li>
BS Degree in Information Technology, Management Information System, Business or relevant field</li><li>
Minimum of 3 years as a team lead/manager in Customer Success or Account Management functions for a technology company, preferably a SaaS company.</li><li>
Experience managing a diverse team of account managers/customer success consultants scattered over different cities.</li><li>
Experience with account portfolio planning, management, and prioritization</li><li>
High attention to details and willingness to get &ldquo;in the weeds&rdquo; to fix a problem</li><li>
Knowledge of customer success best practices</li><li>
Experience driving client adoption of technology or software product</li><li>
Exceptional communication and relationship management skills</li><li>
Fluent in English and Arabic is a must.</li><li>
Passion for food and restaurants</li><li>
Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li><li>
Must be flexible to work in a fast-paced and evolving environment</li></ul><p></p><p><b>
What We Offer You❗</b></p><p>
We believe you will love working at Foodics!</p><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul><p></p><b><br>
Requirements</b></div>

Customer Success Manager

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