customer success consultant

Duetto Research

<div><h2 class="jobSectionHeader"><b>1. About the Company</b></h2>
<p>
Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.</p>
<p>
Duetto is building the future of hotel revenue strategy. We're not just another SaaS company &mdash; we're redefining what's possible for hotels through our category-creating platform, the Revenue &amp; Profit Operating System.</p>
<h2 class="jobSectionHeader"><b>
2. Role Summary / Purpose</b></h2>
<p>
The <b>Senior Customer Success Manager</b><b> </b>is responsible for the ownership of the end-to-end post-sales customer lifecycle, including onboarding, adoption, and retention for a high-impact portfolio of accounts. This role exists to serve as a senior trusted advisor, influencing client revenue strategies and ensuring clients realize maximum value and ROI from the Duetto platform through expert-level consultation and proactive account management.</p>
<h2 class="jobSectionHeader"><b>
3. Key Responsibilities</b></h2>
<ul><li><b>Own</b> the end-to-end post-sales customer lifecycle for an assigned portfolio, maintaining accountability for onboarding, adoption, and long-term retention.</li>
<li><b>Influence</b> client revenue strategies as a senior consultant, leveraging deep hospitality expertise to align Duetto's capabilities with complex business needs.</li>
<li><b>Resolve</b> complex business and product challenges independently, serving as the primary senior point of contact for strategic client issues.</li>
<li><b>Coordinate</b> and lead strategic business reviews (QBRs) and advanced product training sessions to drive measurable ROI for clients.</li>
<li><b>Audit</b> customer usage data and market performance metrics to proactively identify churn risks and uncover growth opportunities within the portfolio.</li>
<li><b>Optimize</b> product adoption by providing tailored, expert-level recommendations that address specific regional or segment market dynamics.</li>
<li><b>Collaborate</b> with cross-functional teams, including Product and Support, to advocate for customer requirements and influence the product roadmap.</li>
<li><b>Facilitate</b> remote and onsite meetings as the &quot;voice of the customer,&quot; ensuring alignment between client expectations and company strategic goals.</li>
<li><b>Mentor</b> junior Customer Success Managers on best practices, revenue management principles, and effective account management workflows.</li>
<li><b>Perform</b> other related duties as needed to support team and company priorities.</li>
</ul><h2 class="jobSectionHeader"><b>4. Qualifications</b></h2>
<h3 class="jobSectionHeader"><b>Required:</b></h3>
<ul><li>4+ years of experience in Customer Success SaaS role.</li>
<li>Strong proficiency in hotel technology and relevant KPIs.</li>
<li>Strong proficiency skills with demonstrated ability to interpret data and solve problems.</li>
<li>Strong proficiency CRM tools (Salesforce) and project management software (JIRA, Trello).</li>
</ul><h3 class="jobSectionHeader"><b>Preferred:</b></h3>
<ul><li>Specialized skills, knowledge, or experience within the Hospitality technology industry, specifically revenue management.</li>
<li>Strong proficiency in Revenue Management Systems and Customer Relationship Management Tools.</li>
<li>Knowledge of region/segment hospitality market dynamics and distribution landscape.</li></ul></div>

Senior Customer Success Manager

JobNimbus

<div><p>We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna &amp; Elsa, Nacho Libre, and even YOU! This is our &ldquo;call to adventure&rdquo; to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you&rsquo;ll even land a new job!</p><p><b>
Mission:</b></p><p>
The Associate Pro Services Consultant is focused on working with JobNimbus customers to build out JobNimbus workflows and features (within the confines of the functionality of the system,) to drive value in and early adoption of the software, by creating a software environment that most closely matches their needs. As an integral part of the Professional Services team, the APSC will help to share best practices both internally in JobNimbus and externally with the customer, Share, and drive feedback needs toward the product team, work closely with the other members of the Pro-Services team to offer support and training to other people in the company.</p><p><b>
What You'll Be Doing:</b></p><ul><li>
Lead new account setups and existing account tune-ups through remote Zoom sessions, ensuring customers are confidently using the system within 30 days.</li><li>
Conduct onsite implementations and trainings that wrap up within 21 days, helping teams adopt best practices and workflows that fit their business goals.</li><li>
Deliver a 90% or higher customer satisfaction rate by listening carefully, simplifying complexity, and bringing calm clarity to each engagement.</li><li>
Collaborate across teams&mdash;Sales, Customer Success, and Product to ensure every handoff feels seamless and every project hits its mark.</li><li>
Travel up to 20% to customer locations to build stronger relationships, provide hands-on setup, and celebrate those &ldquo;aha!&rdquo; moments in person.</li></ul><p><b>
What Makes You the Hero for This Job:</b></p><ul><li>
Minimum of 3 years of experience in communications, customer service and support, sales, account management, or customer success.</li><li>
MS or Google Office Suite expertise.</li><li>
Strong communication skills and the ability to guide customer narratives to understand their point of view and find workable solutions to their issues.</li><li>
The ability to articulate concepts and ideas clearly.</li><li>
Strong analytical, growth mindset.</li><li>
Consulting experience</li><li>
Ability to manage multiple tasks and projects simultaneously</li><li>
Strong attention to detail and record-keeping skills</li><li>
Public Speaking skills</li><li>
Willingness to Travel (20% possible)</li><li>
Real-life experience in the construction or roofing industry is a plus</li></ul><p>
 <b>Superpowers:</b></p><ul><li><b>
Team Commitment.</b> You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyone&rsquo;s head exploded? That is because she knew what was best for Panem and she was so committed she made the larger, harder decision. That is the level of commitment we need. Minus the killing of course!</li><li><b>
Extreme Ownership.</b> We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand, this job is not for you.</li></ul><p><b>
Mentor</b> (Hit us up to get more information)</p>
Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.<p>
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.</p><p>
If you have any questions regarding this job post, please email jobs@jobnimbus.com.</p><p>
</p><p></p><p>9p6Fdp6sNv</p></div>

Associate Pro Services Consultant

MyKaarma

<div><p>At myKaarma, we&rsquo;re not just leading the way in fixed ops solutions for the automotive industry&mdash;we&rsquo;re redefining what&rsquo;s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.</p><p></p><p><br>
Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We&rsquo;re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people <i>love</i> to use. If you&rsquo;re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.</p><h3 class="jobSectionHeader"><b><br>
About the Role</b></h3><p>
We&rsquo;re looking for an <b>Associate Application Setup Consultant</b> to join our growing team. This is an excellent opportunity for someone who&rsquo;s highly organized, customer-oriented, and passionate about problem-solving in a fast-paced SaaS environment. This role supports the configuration and optimization of dealership software post-implementation to ensure long-term customer success.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li>
Serve as a key resource for dealerships after initial software setup, supporting ongoing configuration and optimization needs.</li><li>
Understand and respond to dealership workflows, identifying opportunities for improved efficiency and better software alignment.</li><li>
Collaborate with the Customer Engagement Management, Scheduler, and Service Cart teams to deliver a cohesive customer experience.</li><li>
Help translate dealership feedback into actionable software changes or enhancements without disrupting existing workflows.</li><li>
Contribute to the development and refinement of internal documentation and customer-facing resources.</li><li>
Proactively communicate any roadblocks and escalate when necessary, ensuring timely resolution.</li><li>
Participate in the continuous improvement of our implementation and support processes.</li><li>
Mentor internal team members on product knowledge to enhance cross-functional understanding.</li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><p><b>
Preferred Experience &amp; Skills:</b></p><ul><li>
Experience working in a dealership environment, especially within Fixed Operations.</li><li>
Familiarity with automotive scheduling and Multi-Point Inspection (MPI) tools.</li><li>
Customer service experience. Strong communication and interpersonal skills.</li><li>
Working knowledge of Google Workspace (Gmail, Calendar, Sheets, Forms, etc.).</li></ul><p><b>
Nice to Have:</b></p><ul><li>
Previous experience in a Dealership management system or 3rd party application support.</li><li>
Working knowledge of Salesforce or other CRMs.</li><li>
Experience with the myKaarma suite of products and &ldquo;Admin Tool&rdquo; portal is a plus.</li></ul><p><i>
We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.</i></p><p></p><p><b><br>
Total Rewards at myKaarma</b></p><p></p><p><br>
At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:</p><p></p><ul><li><b><br>
Flexible Work Environment</b>: We embrace a high-performance, flexible structure that values freedom and responsibility. Our &ldquo;Highly Aligned, Loosely Coupled&rdquo; model empowers teams to innovate and continuously improve using data-driven insights.</li><li><b>
Health and Wellness</b>: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.</li><li><b>
Time Off:</b> Generous vacation time to recharge and balance life outside work.</li><li><b>
In-Office Perks:</b> Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.</li></ul><p>
The starting pay range for this role is <b>$25 per hour</b>, depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.</p><p></p><p><b><br>
Total Rewards at myKaarma</b></p><p></p><p><br>
At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:</p><ul><li><b>
Flexible Work Environment</b>: We embrace a high-performance, flexible structure that values freedom and responsibility. Our &ldquo;Highly Aligned, Loosely Coupled&rdquo; model empowers teams to innovate and continuously improve using data-driven insights.</li><li><b>
Health and Wellness</b>: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.</li><li><b>
Time Off:</b> Generous vacation time to recharge and balance life outside work.</li><li><b>
In-Office Perks:</b> Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.</li></ul><p>
The starting salary range for this role is [hiring target], depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.</p><p></p><p><b><br>
Our Commitment to Inclusion</b></p><p></p><p><br>
At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.</p><p></p><p><br>
As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.</p><p></p><p><b><br>
Applicants with disabilities</b> may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form.</p><p></p><p><b><br>
myKaarma participates in the</b><b> E-Verify Program</b>.</p></div>

Associate Application Setup Consultant

LinkedIn

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
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 Join us to transform the way the world works.
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 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This role will be based in Omaha, NE.
 <br/>
 <br/>
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
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 The Scaled Sales Development (SSD) organization is dedicated to driving innovative, scalable sales motions that support LinkedIn&rsquo;s small business customers across the full lifecycle&mdash;from initial acquisition through upsell. SSD tests, incubates, and operationalizes new solutions that accelerate growth, deepen customer engagement, and expand our impact across all solutions.
 <br/>
 <br/>
 We are hiring a Hiring Solutions Consultant within the SSD organization to guide SMB hirers through the end-to-end hiring journey. In this role, you will act as the primary advisor for customers, helping them navigate and fulfill their hiring needs. This role blends customer consultation, technology-enabled workflow execution, and operational rigor to deliver a fast, high-value hiring experience while helping scale one of LinkedIn&rsquo;s most innovative solutions.
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 <br/>
 Key Responsibilities
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 <ul>
  <li>
   Own the full Hiring Solutions customer journey, serving as the trusted advisor and single point of contact for SMB customers.
  </li>
  <li>
   Qualify opportunities, ensuring eligibility, accuracy, and readiness to enter the solution process.
  </li>
  <li>
   Educate and onboard customers to our hiring solution, setting clear expectations on process, timelines, and deliverables.
  </li>
  <li>
   Sell the value of LinkedIn Talent Solutions, positioning the product effectively and closing deals to convert interested leads into paying customers.
  </li>
  <li>
   Collaborate with internal teams to support a fast and high-quality hiring experience.
  </li>
  <li>
   Flex seamlessly between customer consultation and operational execution based on workflow needs
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   Partner with customers to gather feedback and navigate selection steps that drive fast, confident hiring decisions.
  </li>
  <li>
   Re-engage dormant leads and drive new conversions through structured outbound outreach.
  </li>
  <li>
   Monitor and manage pipeline health, ensuring SLA adherence, data accuracy, and operational consistency.
  </li>
  <li>
   Act as point of escalation to troubleshoot sourcing gaps, process blockers, or customer challenges.
  </li>
  <li>
   Surface insights and feedback to GTM, Product, and Recruiting partners to improve workflows, tooling, and customer experience at scale.
  </li>
  <li>
   Manage a high-velocity Self Service SMB pipeline to maximize conversions.
  </li>
  <li>
   Consistently deliver on performance metrics such as conversion rate, customer satisfaction, and time-to-hire, and bookings while maintaining a scalable, repeatable process.
  </li>
  <li>
   Able to work on inbound leads as well as prospecting autonomously.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
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  <br/>
 </strong>
 <strong>
  Basic Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years experience in sales, customer success, recruiting, account management, or similar customer-facing roles.
  </li>
  <li>
   1+ years experience managing a book of business or funnel.
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   <br/>
   <br/>
  </li>
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 <strong>
  Preferred:
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  <br/>
 </strong>
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  <li>
   Experience in a technology-enabled hiring environment, marketplace, or talent-related workflow (not required).
  </li>
  <li>
   Experience supporting SMB customers
  </li>
  <li>
   Familiarity with CRM workflows and pipeline management.
  </li>
  <li>
   Comfort working in fast-changing environments and building structure in ambiguity.
  </li>
  <li>
   Strong communication skills and ability to manage multiple workstreams simultaneously.
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  </li>
 </ul>
 <strong>
  Suggested Skills
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 <ul>
  <li>
   Analytical
  </li>
  <li>
   Collaboration
  </li>
  <li>
   Solution based
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   <br/>
  </li>
 </ul>
 LinkedIn is committed to fair and equitable compensation practices.
 <br/>
 <br/>
 The pay range for this role is $93,000 to $134,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
 <br/>
 <br/>
 The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
 <br/>
 <br/>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
 <br/>
 <br/>
 LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
 <br/>
 <br/>
 If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
 <br/>
 <br/>
 Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Documents in alternate formats or read aloud to you
  </li>
  <li>
   Having interviews in an accessible location
  </li>
  <li>
   Being accompanied by a service dog
  </li>
  <li>
   Having a sign language interpreter present for the interview
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
 <br/>
 <br/>
 LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
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 <br/>
 <strong>
  San Francisco Fair Chance Ordinance
  <br/>
  <br/>
 </strong>
 Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
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 <br/>
 <strong>
  Pay Transparency Policy Statement
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  <br/>
 </strong>
 As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
 <br/>
 <br/>
 <strong>
  Global Data Privacy Notice for Job Candidates
  <br/>
  <br/>
 </strong>
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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</div>


Hiring Solutions Consultant, SSD

UptimeAI Inc.

<div>
 <p>
  UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role : Customer Success Advocate
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Masqa&tcedil;, Oman
 </p>
 <p>
  <strong>
   Department:
  </strong>
  <strong>
   Customer Success
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 </p>
 <p>
  We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
  </li>
  <li>
   Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
  </li>
  <li>
   Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
  </li>
  <li>
   Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
  </li>
  <li>
   Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
  </li>
  <li>
   Identify additional use cases and features that can further enhance the value customers achieve.
  </li>
  <li>
   Efficiently address customer needs and contribute to process improvements for greater efficiency.
  </li>
  <li>
   Engage with customers and prospects in person for operational workshops (approximately 30% travel).
  </li>
  <li>
   Support internal stakeholders by generating case studies and value stories.
  </li>
  <li>
   Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
  </li>
  <li>
   Collaborating with the product team to ensure the roadmap aligns with customer business needs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
  </li>
  <li>
   Familiarity with Asset Performance Management (APM).
  </li>
  <li>
   Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
  </li>
  <li>
   Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
  </li>
  <li>
   Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
  </li>
  <li>
   Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
  </li>
  <li>
   Strong Plus:
  </li>
  <li>
   Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
  </li>
  <li>
   Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Why to join UptimeAI:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Impact Industry-Wide Change:
   </strong>
   Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
  </li>
  <li>
   <strong>
    Collaborative and Growth-Oriented Environment:
   </strong>
   Join a talented, passionate team that values innovation, continuous learning, and professional growth.
  </li>
  <li>
   <strong>
    Opportunities for Leadership and Innovation:
   </strong>
   Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Success Advocate

Workday

<div><div>Your work days are brighter here.</div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div>
About the Team</div>
Join our team and experience Workday CLM (Evisort) within the Specialized Customer Success team in Workday&rsquo;s Customer Success Center of Excellence organization (CoE). As a CLM Customer Success Manager, you&rsquo;ll be part of a specialized team focused on driving deep, measurable adoption and value realization for AI-powered contract lifecycle management workflows. We use a consistent Customer Success framework across Specialized CS that defines what &ldquo;good&rdquo; looks like for our customers: clear personas, adoption and health definitions, maturity milestones, and standard engagements that can scale across our portfolio.<br>
Our global team is united in our mission to help customers realize meaningful value from Workday&rsquo;s emerging, high-impact products.<br>
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Workday&rsquo;s Contract Lifecycle Management (CLM) solution leverages cutting-edge AI technology to make contracts searchable, simplify deal-making processes, reduce costs, and manage risk. By automating manual work, facilitating collaboration, and streamlining operations, CLM enables businesses to move faster and make better decisions.<div></div><div>
About the Role</div><div></div><div>
The Specialized Customer Success Manager for CLM (Evisort) is a customer-facing role at the intersection of AI value realization, CLM transformation, and strategic Customer Success.</div><div>
You will work in close collaboration with the Workday account team as a specialized overlay, bringing deep CLM domain expertise, product knowledge, and best practices to accelerate adoption and customer maturity against clearly defined success milestones. Through structured engagements and ongoing partnership, you will influence retention, advocacy, and long-term customer success.</div><div><br>
Responsibilities</div><ul><li><div>
Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM.</div></li><li><div>
Design and own structured success and adoption plans aligned to the Specialized Customer Success framework (personas, adoption definitions, maturity milestones, and standard engagements), tailored to each customer&rsquo;s starting point and objectives.</div></li><li><div>
Lead proactive, planned customer engagements (e.g., onboarding, value realization, optimization, and roadmap alignment) that accelerate adoption and maturity.</div></li><li><div>
Use product usage data, health indicators, and customer feedback to assess adoption, prioritize efforts, and adjust success plans based on what is driving measurable value.</div></li><li><div>
Collaborate cross-functionally with Sales, Core Customer Success, Services, Product, and Operations to deliver cohesive, reusable engagement motions and ensure clear handoffs and ownership.</div></li><li><div>
Act as a trusted advisor to senior stakeholders across Legal, Procurement, Finance, and IT, translating CLM capabilities into clear business value.</div></li><li><div>
Prepare and deliver executive briefings that highlight progress, outcomes, risks, and opportunities.</div></li><li><div>
Identify and cultivate customer champions and advocacy opportunities in partnership with Sales, Marketing, and Product.</div></li><li><div>
Contribute to continuous improvement of Specialized CS motions by sharing learnings, refining playbooks, and helping standardize approaches that can scale without increasing cost to serve.</div></li></ul><div></div><div>
Expected Results Within 3&ndash;6 Months</div><div>
Within your first 3&ndash;6 months, you are expected to:</div><ul><li><div>
Develop deep working expertise in Workday CLM (Evisort) capabilities, workflows, personas, and common adoption patterns.</div></li><li><div>
Independently manage a portfolio of customers with clear success plans mapped to defined Specialized CS motions.</div></li><li><div>
Demonstrate measurable adoption and maturity progress, evidenced by improved usage, risk reduction, or value realization signals.</div></li><li><div>
Establish strong, trusted relationships with customer executives and internal partners, with positive feedback on clarity of roles and engagement approach.</div></li><li><div>
Actively participate in refining or validating at least one standardized CLM engagement motion that is repeatable and usable across the Specialized CS organization.</div></li><li><div>
Help identify which CLM-specific motions are ready to scale or graduate as product maturity increases.</div></li></ul><div></div><div>
About You</div><div></div><div>
Basic Qualifications</div><ul><li><div>
5+ years of experience in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar) within complex SaaS environments.</div></li><li><div>
5+ years of experience managing customer relationships focused on adoption, value realization, and long-term success.</div></li><li><div>
3+ years of Contract Lifecycle Management (CLM) experience required.</div></li></ul><div></div><div>
Other Qualifications</div><ul><li><div>
Proven ability to lead complex, strategic customer engagements with multiple stakeholders.</div></li><li><div>
Strong experience using data and adoption metrics to assess maturity and tell a compelling value story.</div></li><li><div>
Excellent verbal and written communication skills, including executive-level facilitation.</div></li><li><div>
Demonstrated ability to collaborate effectively across Sales, Services, and Product.</div></li><li><div>
Comfortable operating in evolving, incubating environments where motions are being refined and scaled.</div></li><li><div>
Ability to travel up to 15%</div></li></ul><div><br>
Workday Pay Transparency Statement</div><div></div><div>
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate&rsquo;s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday&rsquo;s comprehensive benefits, please <div>click here</div>.</div><div></div>
Primary Location: USA.DC.Home Office Washington DC Metro<br>
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Primary Location Base Pay Range: $119,500 USD - $179,300 USD<br>
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Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD<div><br>
Our Approach to Flexible Work</div><div><br>
With Flex Work, we&rsquo;re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote &quot;home office&quot; roles also have the opportunity to come together in our offices for important moments that matter.</div><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div><br>
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email <div>accommodations@workday.com</div>.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div><div>
At Workday, we value our candidates&rsquo; privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.</div><div></div><div><br>
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.</div><div></div><div><br>
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.</div></div>

Sr. Specialized Customer Success Manager, CLM (Evisort)

MC Ledger

<div><b>Company Description</b><p><br>
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.</p><b><br>
Job Description</b><p><b><br>
Job purpose:</b></p><p>
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products.<br>
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling.<br>
They act as the main point of contact and trusted advisor for customers.<br>
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.</p><p><b>
Duties &amp; responsibilities:</b></p><ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

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