customer success consultant

HCLSoftware

<div>
 
 Role
 
 
 : Management Consultant &ndash; Business Innovation &amp; Transformation
 
 
 
 
 Location: Noida/ Pune/ Bangalore/ Mumbai/ Chennai/ Hyderabad
 
 
 
 
 
 
 About Company:
 
 
 
 HCLSoftware, the software business division of HCLTech, responsible for developing, marketing, selling and supporting solutions in the following pillars:
 
 
 
 
 
 
 Business &amp; Industry Applications
 
 
 
 
 Cybersecurity
 
 
 
 
 Data &amp; Analytics
 
 
 
 
 AI and Intelligent Operations
 
 
 
 
 Sovereign Collaboration
 
 
 
 
 Total Experience
 
 
 
 
 Specialized Software
 
 
 
 
 
 
 We drive customer success through relentless product innovation for more than 20,000 organizations including the majority of the Fortune 100 and almost half of the Fortune 500.
 
 
 This is an exciting time to be joining HCL Software, as we expand, invest and grow.
 
 
 You can read more about us at https://www.hcl-software.com/
 
 
 
 
 
 
 Position Summary:
 
 
 
 As a Business Management Consultant in Customer Success function of HCLSoftware, you will play a critical role in analyzing, recommending, and implementing strategies that drive customer retention, renewal growth, expansion and improve operational efficiency. You will work closely with senior leadership, business units, and cross-functional teams to enhance business processes, optimize organizational performance, and deliver measurable results through data-driven strategies.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Strategic Analysis and Planning:
 
 Conduct comprehensive business analyses to identify challenges, opportunities, and areas for improvement. Provide strategic recommendations for enhancing renewal strategies that increase retention rates and align with business goals.
 </li>
 <li>
 
 Process Optimization:
 
 Evaluate existing processes and workflows to recommend improvements in efficiency and productivity. Collaborate with stakeholders to implement process changes that align with company goals.
 </li>
 <li>
 
 Change Management:
 
 Assist in managing organizational change by developing change management strategies that ensure smooth transitions, stakeholder and team buy-in, and adoption of new practices and technologies.
 </li>
 <li>
 
 Market Research and Competitor Analysis:
 
 Stay informed about industry trends, competitive landscape, and market dynamics to help guide business strategy and product development decisions.
 </li>
 <li>
 
 Project Management:
 
 Lead and coordinate projects aimed at improving business processes or introducing new initiatives. Ensure that all projects are delivered on time, within scope, and within budget.
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 Partner closely with Sales, Marketing, Product, and Finance teams to align on value messaging, product adoption, and pricing strategy for renewals.
 </li>
 <li>
 
 Performance Metrics and Reporting:
 
 Develop performance metrics and key performance indicators (KPIs) to track and measure business success. Regularly report on business performance and provide actionable insights.
 </li>
 <li>
 Design and implement strategic engagement frameworks for key accounts expansion
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 7+ years of experience in business management consulting, preferably within the software or technology industry.
 </li>
 <li>
 Strong understanding of business operations, software solutions, and technology-driven processes.
 </li>
 <li>
 Experience with process improvement methodologies (e.g., Lean, Six Sigma).
 </li>
 <li>
 Proven ability to analyze complex business problems and propose actionable solutions.
 </li>
 <li>
 Excellent project management skills with a track record of successfully leading cross-functional teams.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to present ideas and recommendations to senior leadership.
 </li>
 <li>
 Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
 </li>
 <li>
 Proficiency in business intelligence tools, CRM software, and MS Office Suite (Excel, PowerPoint, Word).
 </li>
 <li>
 Strong problem-solving, critical thinking, and decision-making skills.
 </li>
 <li>
 Strong client-facing communication and analytical skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with enterprise software solutions or SaaS-based businesses.
 </li>
 <li>
 Familiarity with Agile methodologies.
 </li>
 <li>
 Experience in customer relationship management and Renewal strategy development.
 </li>
 <li>
 Consulting certifications (e.g., PMP, Lean, Six Sigma).
 </li>
 </ul>
 
 
</div>

Management Consultant

Wrike

<div><div><div>Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.</div>
<div></div>
<div>Our vision: A world where everyone is free to focus on their most purposeful work, together.</div>
</div><div></div><h3 class="jobSectionHeader">
About the Role:</h3>

We are seeking a talented Senior Professional Services Consultant to join our Professional Services team. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer's initial experience and paving the way for their long-term success.
<h3 class="jobSectionHeader">
Team Dynamics:</h3>

As part of our Professional services team, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work: Fail Gloriously | No Egos | One Wrike | Embrace Change Fearlessly | Best Ideas Win.
<h3 class="jobSectionHeader">
Your Impact:</h3>
<ul><li>Leading individual customer engagements, and participating in or leading larger global customer rollouts.</li>
<li>Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.</li>
<li>Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike's professional services offerings.</li>
<li>Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.</li>
<li>Managing successful completion of customer engagements while achieving critical success metrics.</li>
<li>Advocating for the customer and assisting in the prioritization of new product features</li>
<li>Collaborating with Wrike's Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.</li>
<li>Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams</li>
<li>Mentoring junior members of the Wrike team.</li>
<li>Possess qualities that make a good Wriker:</li>
<li><ul><li>Critical thinker, generally curious &mdash; a true problem solver</li>
<li>Passionate about learning and improving every day, and motivated to excel</li>
<li>Open to feedback; coachable</li>
<li>Strong team player; tendency to put others first</li>
<li>Self-starter with strong ownership skills, willing to go above and beyond the job description</li>
<li>Creative and innovative</li>
</ul></li></ul><h3 class="jobSectionHeader">Your Qualifications:</h3>
<ul><li>5+ years in project management, consulting and customer facing roles.</li>
<li>Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)</li>
<li>Ability to quickly understand customer's complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike</li>
<li>Extensive understanding of and ability to apply change management principles</li>
<li>Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO</li>
<li>Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.</li>
<li>Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.</li>
<li>Excellent verbal, presentation and written communication skills</li>
<li>Effective communication across all levels of an organization, particularly executive stakeholders</li>
<li>Ability to manage difficult audiences and complex client relationships with finesse and poise.</li>
<li>Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.</li>
<li>Firm sense of accountability and ownership of work</li>
<li>Superior personal organization and time management skills</li>
<li>Customer-centric, energetic person with extensive consulting skill set</li>
<li>Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.</li>
</ul><h3 class="jobSectionHeader">Standout Qualities:</h3>
<ul><li>Relevant Master's degree (MBA or similar)</li>
<li>Experience working in a SaaS environment</li>
<li>Ability to position Wrike into an existing integrated ecosystem</li>
</ul><h3 class="jobSectionHeader">Why Join Wrike?</h3>
<ul><li>10 days of National and Festival Holidays per year (eight fixed, two flexible)</li>
<li>18 days of paid vacation per year</li>
<li>14 days of sick leave with a medical certificate per year</li>
<li>5 uncertified sick days per year</li>
<li>Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees</li>
<li>Personal Accident Insurance: Rs 50,00,000</li>
<li>Term Life Insurance: Rs 50,00,000</li>
<li>Up to 26 weeks of paid maternity leave for the first two children</li>
<li>4 weeks of paid parental leave</li>
<li>2 days off for volunteering with nonprofit charities</li>
<li>Broadband/Internet Reimbursement: INR 1500 per month</li>
<li>Full-stocked pantry and complimentary lunch</li>
<li>Hybrid work model</li>
</ul>
Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter. 
 
#LI-AV1<div><h3 class="jobSectionHeader">
Who Is Wrike and Our Culture</h3>
<div>We're a team of innovators and creators who solve the complex work problems of today and tomorrow.</div>
<div></div>
<div><div>Hybrid work mode</div>
<div> 
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2&ndash;3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.</div>
</div><h4 class="jobSectionHeader">Our persona</h4>
<div> Smart: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.</div>
<div> Dedicated: We get up every day focused on helping our customers win. We're committed to helping our teammates win, too!</div>
<div> Approachable: We're friendly, easy to get along with, considerate, and helpful.</div>
<h4 class="jobSectionHeader">Our culture and Values</h4>

 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

 Creative

We strive to succeed through continuous innovation. It's our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.<div> 
</div>
<div><div>Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.</div></div></div></div>

Senior Professional Services Consultant

Cengage EMEA

Join to apply for the Regional Academic Services Consultant role at Cengage EMEA Direct message the job poster from Cengage EMEA We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see The Regional Academic Services Consultant is a meaningful role that ensures that our flagship English Language Teaching programs are implemented consistently and effectively by customers across the region. This role supports regional sales and marketing goals to deliver training, support product promotion and implementation, and ensure long-term customer success. Our ambition is that every classroom experiences the National Geographic Learning promise to bring the world to the classroom and the classroom to life through their chosen program. What you'll do <ul> <li>Provide training and ongoing support to key customers to ensure strong results with National Geographic Learning programs</li> <li>Develop and deliver professional development and training for flagship programs, delivered in-person and at scale through multiple formats</li> <li>Leverage existing global training and implementation materials, while creating and sharing new resources as needed</li> <li>Consult with customers to support successful program implementation</li> <li>Develop new materials and content, including resources such as lesson plans and correlations to support successful implementation at key accounts</li> <li>Support sales colleagues with curriculum needs, product-customer fit, and opportunities for program implementation and sales support, including support with documentation and proposals</li> <li>Represent the company at customer events, speaking on product and relevant educational topics that are aligned with company goals</li> <li>Deliver effective internal training and support to our sales teams and business partners in the region</li> <li>Collect customer and partner feedback to improve onboarding, training curricula, and services</li> <li>Use global, standardized qualitative and quantitative tools, including surveys and interviews, to measure the effectiveness of training</li> <li>Find opportunities for efficacy studies and other research to refine training materials and provide content for marketing and promotion</li> </ul> Skills you'll need <ul> <li>Degree educated or equivalent experience</li> <li>Experience educating or training with a strong background in K12 education with a deep understanding of classroom practice</li> <li>Some exposure to English Language Teaching, academically or professionally would be advantageous</li> <li>Ability to deliver training in both face-to-face and online formats</li> <li>Skilled at tailoring content to diverse audiences</li> <li>The ability to partner effectively with sales, marketing, and academic colleagues are essential</li> <li>Proactive, adaptable, and motivated to ensure customers achieve long-term success with National Geographic Learning programs</li> </ul> Cengage Group EMEA is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at +1 . Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>E-Learning Providers and Book and Periodical Publishing</li> </ul> Referrals increase your chances of interviewing at Cengage EMEA by 2x Get notified about new Academic Consultant jobs in Dubai, United Arab Emirates.<img src="https://www.jobg8.com/Tracking.aspx?D9MLp94I7TNoKfheWV9VSnatGC%2fHhd8xd" width="0" height="0" />

Regional Academic Services Consultant

Syncron

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for : <ul> <li>Supply Chain optimization,</li> <li>Pricing strategy</li> <li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li> </ul> Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. With this we are winning the hearts and minds of world leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi. About the team The Syncron Customer Success Team is seeking new talent to our EMEA & APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base. About the role The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services. The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore. What would you do? <ul> <li>Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company's solutions with customer business objectives.</li> <li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li> <li>Collaborate with cross functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li> <li>Identify upsell and cross sell opportunities by understanding customer goals and driving engagement with additional services or products.</li> <li>Track customer progress toward success metrics, ensuring alignment between product value and the customer's KPIs, and facilitating contract renewals.</li> </ul> Who you are? / What we expect: <ul> <li>1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li> <li>Strong business and strategic skills to drive value conversations</li> <li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li> <li>Experience in automotive, manufacturing industry for after sales</li> <li>As a person, you like to build long lasting customer relationships, great at communicating and is interested in problem solving</li> </ul> The icing on the cake: <ul> <li>Commercial contract experience driving renewal and price increase conversations</li> <li>Executive presence, comfortable with ambiguity and C level communication</li> </ul> Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non traditional backgrounds. We believe in transferable skills and a shared passion for success!<img src="https://www.jobg8.com/Tracking.aspx?5qjw1LS3dsa%2fWEADCiQZeYfadXIGpcPOl" width="0" height="0" />

Customer Success Manager

<div>Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:<ul>
<li>
Supply Chain optimization,</li>
</ul><ul><li>Pricing strategy</li>
</ul><ul><li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li>
</ul>
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the team
The Syncron Customer Success Team is seeking new talent to our EMEA &amp; APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base
About the role
The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.
 The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore.
What would you do?<ul>
<li>
Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company&rsquo;s solutions with customer business objectives.</li>
</ul><ul><li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li>
</ul><ul><li>Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li>
</ul><ul><li>Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.</li>
</ul><ul><li>Track customer progress toward success metrics, ensuring alignment between product value and the customer&rsquo;s KPIs, and facilitating contract renewals.</li>
</ul>
Who you are? / What we expect:<ul>
<li>
1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li>
</ul><ul><li>Strong business and strategic skills to drive value conversations</li>
</ul><ul><li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li>
</ul><ul><li>Experience in automotive, manufacturing industry for after-sales</li>
</ul><ul><li>As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving</li>
</ul>
The icing on the cake:<ul>
<li>
Commercial contract experience driving renewal and price increase conversations</li>
</ul><ul><li>Executive presence, comfortable with ambiguity and C-level communication</li>
</ul>
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!</div>

As a CSM within the SAP Academy for Customer Success, you will be responsible to: 
<ul>
<li>Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area. </li>
<li>Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. </li>
<li>Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li>
<li>Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li>
</ul>
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas: 
 SAP Finance &amp; Spend Management (F&amp;S) Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
<ul>
<li>S/4HANA Finance</li>
<li>Finance &amp; Quote to Cash(Q2C)</li>
<li>Procurement</li>
</ul>
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
 
 SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
 
 SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.
 What You Bring 
 CSM Program 
<ul>
<li>2 3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li>
<li>Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity</li>
</ul>

Customer Success Manager - SAP Academy for Customer Success

Respond.io

Location Kuala Lumpur, Malaysia Department Success Department Role Customer Success Manager (EMEA) Mode Full-time About Respond.io Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honored with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform-we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging! Role Description At Respond.io, the role of Customer Success Manager is pivotal to our company's success. As a Customer Success Manager, you will be the go-to resource for top-tier customers to ensure successful product adoption and retention. This role entails handling clients onboarding, clients retention, and success planning.Our ideal candidate will have the experience of working in a B2B SaaS company, and handling a fair share of different business processes. We are seeking someone who can ensure that our clients receive a great experience while working with us. Responsibilities <ul><li>Collaborate closely with customers to understand their goals and help them maximize the value of the Respond.io platform</li><li>Assist customers during the onboarding process, ensuring a positive and smooth experience</li><li>Develop and maintain strong relationships with both internal and external stakeholders</li><li>Act as a point of contact for customer issues and ensure timely resolution</li><li>Gain a deep understanding of customer needs, use cases, and objectives to ensure effective utilization of the Respond.io platform</li><li>Monitor and report on customer satisfaction and platform usage</li><li>Focus on maintaining high customer satisfaction and retention rates</li><li>Acquire in-depth knowledge of the Respond.io platform and identify opportunities for customer growth, collaborating with the internal team to propose upsells</li></ul> Qualifications <ul><li>3+ years of B2B SaaS experience in Customer Success, Consulting, and Account Management</li><li>Experienced in working with international customers and handling global accounts</li><li>Attentive listener with an ability to address customer concerns effectively</li><li>Strong communication skills in Arabic and English to convey complex ideas clearly</li><li>Skilled in negotiating complex renewal contracts in a SaaS environment</li><li>Proficient in optimizing complex business processes</li><li>Familiarity with business messaging platforms, CRM systems, and Customer Success tools</li><li>Passionate about digital transformation and understanding diverse businesses</li><li>Ability to provide customer feedback and insights to various departments for product improvement</li><li>Deep understanding of our products, industry trends, and competition</li><li>Able to quickly grasp technical concepts and keen to become an expert in our software</li><li>An agile team player who is excited by the fast-paced start-up environment and is eager to make a difference</li></ul> Here's what's in for you <ul><li>You will be part of a culture that is built on trust, respect, and collaboration, where everyone is valued and feels like they belong</li><li>You will join a diverse team of people from all over the world who are passionate about serving our global customers.</li><li>You will grow more here than you would anywhere else, that is a promise.</li><li>Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!</li><li>Beer O'Clock on Fridays? Naah, we have it every day!</li><li>Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!</li><li>You'll get to experience a very competitive compensation.</li><li>You'll be covered exclusively on one of the highest medical and dental insurance especially for you.</li><li>Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers you name it, we have it.</li><li>Flexible working environment</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5qjw1LS3dsYOlODjR%2bu3ZkUpHBroIe1Ml" width="0" height="0" />

Customer Success Manager (EMEA)

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Customer Success Manager (EMEA)