customer success coordinator

MAERSK

<div>Are you our new Customer Success Coordinator in Dubai?
As our new Customer Success Coordinator, we look at yourself ensuring seamless client experiences by managing training bookings, supporting sales efforts, and strengthening client relationships. This position focuses on assisting with sales support, coordinating with internal teams, and ensuring smooth execution of training services to drive customer satisfaction and business growth.
Key Responsibilities
<ul><li>Manage training bookings : Oversee the scheduling of trainings from sales deals, ensuring smooth delivery and alignment with client expectations.
</li><li>Support inside sales efforts : Handle inbound inquiries, follow up on leads, and proactively engage with small and direct accounts to drive additional business.
</li><li>Develop existing client relationships : Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions.
</li><li>Assist with sales support : Work closely with the sales team to provide administrative support and manage client communications.
</li><li>Ensure customer satisfaction : Serve as the main point of contact for small and direct accounts, addressing inquiries, resolving issues, and ensuring a high level of service.
</li><li>Coordinate with internal teams : Liaise with sales, training delivery, BSS and operations teams to ensure seamless execution of training services.
</li><li>Upsell and cross-sell training solutions : Proactively identify opportunities to offer additional Maersk Training services that align with customer needs.
</li><li>Maintain ADM : Maintain communication logs with customers and the ADM (Administrate) Booking System: Keep accurate records of client interactions, sales opportunities and training bookings and event scheduling to ensure transparency, efficiency and accuracy in YTD Revenue.
</li><li>Attend internal meetings and training : Stay informed about new offerings, company updates, and best practices to enhance customer interactions.
</li><li>Attend Customer Meetings: Engaging with clients to understand their needs, discuss solutions, and build strong relationships
</li><li>Office Administration : Maintenance of the Office Premises, IT point of contact, Logistics coordination, In-House Courses Management, Miscellaneous Projects, VR Demonstrations, Simulator Demonstration, Lunch Orders
</li></ul>We are looking for
We are looking for a person with a Bachelor/Master&rsquo;s Degree or similar. You may be newly educated but professional experience will be an advantage especially Sales and Business Development. The key point is that you are highly motivated to achieve results and ensure customer retention. We anticipate that you have an appropriate level of hands-on experience and generally the following qualifications:
<ul><li>Must be highly self-driven and result oriented
</li><li>Must have excellent communication skills
</li><li>Experience working in Window Office package
</li><li>Service minded with a high drive
</li><li>A structured way of working, showing attention to detail
</li><li>Fluent in English both verbally and in writing
</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</div>

Customer Success Coordinator

<div>
 The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)
 
 
 <ul>
 <li>
 Capture/update customer activity for service delivery visibility in the business systems.
 </li>
 <li>
 Capture and communicate internally significant customer intelligence.
 </li>
 <li>
 Capture and confirm job-specific requirements.
 </li>
 <li>
 As a member of the Account Team, identify and capture both PL &amp; cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
 </li>
 <li>
 Compile and review cost estimates for consolidation with the technical proposal.
 </li>
 <li>
 Assess job risks during analysis of customer job requirements.
 </li>
 <li>
 Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
 </li>
 <li>
 Communicate recommendations and actions to the customer to mitigate unplanned events.
 </li>
 <li>
 Ensure that job deliverables are accurate and delivered on time.
 </li>
 <li>
 Facilitate customer reviews of SQ events as required.
 </li>
 <li>
 Coordinate and conduct regular service quality meetings with the customer.
 </li>
 <li>
 Evaluate customer feedback via customer satisfaction reports and performance reviews.
 </li>
 <li>
 Review the quality and completeness of field tickets.
 </li>
 <li>
 Proactively identify and resolve invoice disputes regarding product and service delivery issues.
 
 
 
 </li>
 </ul>
 8+ years
</div>

Customer Engagement Coordinator

Uniguest

<div>
 
 Position Summary
 
 
 
 Uniguest is seeking a Sales &amp; Renewals Coordinator to support the Partner Account Manager, focusing on retaining and growing revenue from existing clients. This role combines good administration experience with strong relationship management.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Act as primary point of contact for administrative aspects of the renewal process, ensuring timely renewals and a high renewal rate.
 </li>
 <li>
 Monitor and manage a pipeline of upcoming renewals and renewal opportunities.
 </li>
 <li>
 Ensure all necessary data is accurate and updated in the CRM
 </li>
 <li>
 Respond promptly to customer enquiries regarding billing, contract terms, and the renewal process ensuring a strong relationship is built with customers and other internal departments
 </li>
 <li>
 Provide accurate and timely forecasts of upcoming renewals and report on key metrics such as renewal rates, churn, and expansion revenue.
 </li>
 <li>
 Customer Advocacy &ndash; act as a customer advocate, liaising with internal teams such as sales, customer success, and product to ensure a seamless customer experience and address any issues.
 </li>
 <li>
 Product Knowledge &ndash; maintain a deep understanding of the company&rsquo;s products and services, keeping clients informed of new features, updates, and innovations.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a renewal&rsquo;s assistant role with a focus on renewals and recurring revenue models. Experience in the software, technology, or SaaS industry is preferred.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to build rapport.
 </li>
 <li>
 A passion for providing exceptional customer service and a client-centric mindset.
 </li>
 <li>
 Strong organisational skills and attention to detail, with the ability to manage a high volume of accounts and prioritise tasks effectively.
 </li>
 <li>
 Familiarity with Salesforce and other sales account management systems.
 </li>
 <li>
 Fluency in Arabic is a strong advantage.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive employee benefits package*
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Annual Leave &ndash; 30 days
 </li>
 <li>
 EAP
 </li>
 <li>
 Education Reimbursement
 </li>
 <li>
 Voluntary Time Off
 </li>
 <li>
 Benefits package will depend on your position, location and other eligibility requirements.
 
 
 </li>
 </ul>
 
 About Uniguest
 
 
 
 Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more &ndash; all designed to deliver a consistent and safe experience to our clients&rsquo; customers.
 
 
 Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.
 
 
 Work Hours: 40 hours per week
</div>

Sales & Renewals Coordinator (Dubai)

Pearson

<div>Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you&rsquo;ll be responsible for taking on many different types of interest from internal stakeholders relating to customers&rsquo; experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you&rsquo;ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!
In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today!
Our Successful Candidate
This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
Primary Responsibilities
<ul><li>Level 3 Escalation calls</li>
<li>Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business</li>
<li>Ensure candidate results are sent to clients in a timely manner</li>
<li>Prepare client reports</li>
<li>Act as an escalation point for service-related problems</li>
<li>Promote client programs and products</li>
<li>Determine additional opportunities and possible operational trouble areas</li>
<li>Input accurate customer information into the database</li>
<li>Assist in training and monitoring call center agents to ensure quality of service</li>
<li>Maintaining the SLA for different LOB&rsquo;s</li>
<li>Reports</li>
<li>Client Management</li>
<li>Events handling</li>
</ul>Qualifications/Education and Experience:
<ul><li>Required education- Bachelor&rsquo;s degree</li>
<li>2-4 years&rsquo; experience in a similar/related position</li>
<li>Confident and fluid communicator</li>
<li>High levels of customer service skills</li>
<li>Previously operated in a Level 2 support role</li>
<li>Previous subject matter expert knowledge</li>
<li>Familiar and comfortable working in a busy corporate environment/shifts (24*7)</li>
<li>Experience in providing application support</li>
<li>Familiar with MS Office</li>
<li>Experienced in collating reports</li>
</ul>Desired Candidate Profile:
<ul><li>Excellent oral and written communication skills</li>
<li>Great attention to detail</li>
<li>Problem solving skills</li>
<li>Strong organizing and time management skills</li>
<li>Customer service skills</li>
<li>Effective team working skills</li>
<li>Client and People Management skills</li>
</ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GO\TO\MARKET
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: On-site
Req ID: 22675</div>

Advanced Associate, Customer Service

Wordly

<div>Join Wordly's fast growing global team!
Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a Customer Success Manager to help our team unlock the power of data to drive customer growth and retention. Reporting to the Director, Customer Success &amp; Support, you will be the engine behind our proactive success strategy, using data analysis and automations to review large amounts of customer data. You will identify critical customer trends, spot at-risk accounts before they churn, and develop scalable programs to help our self-serve customers grow their Wordly usage. Success for you means turning complex data sets into actionable insights that ensure our customers (from the smallest self-serve users to our largest accounts) are achieving their goals. 
Why join Wordly?<ul><li>
We are an energetic and dynamic startup growing fast in a hot market.</li><li>
We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.</li><li>
We deeply care about system performance and happy customers.</li><li>
We are a team of industry veterans and senior tech professionals who prioritize performance and ease of use over anything else.</li><li>
We embrace remote work and a great work-life balance.</li></ul>
Who you are:<ul><li>
You&rsquo;re passionate about languages and accessibility</li><li>
You love data and have a proven ability to leverage it to drive positive customer outcomes and adoption.</li><li>
You keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing, design teams</li><li>
Strong English skills (both written and verbal) are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too.</li><li>
Speaking other languages is an asset to support our global customers with our interpretation solution.</li><li>
You are comfortable communicating with both technical and business-oriented roles within a company.</li><li>
You are a self-starter who always looks to take your work to the next level through automation and process improvement.</li><li>
You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism.</li><li>
You are eagle-eyed and have a strong attention to detail when reviewing technical data and workflows.</li><li>
You have experience building relationships virtually and over e-mail</li><li>
You are someone who thrives in a fast-paced and changing environment</li><li>
You have some experience in Customer Service, Account Management, Project Management, or equivalent experience</li><li>
You know your way around a CRM and are comfortable using data tools to build reports and dashboards. It is desirable that you have extensive experience with Hubspot Workflows.</li><li>
You&rsquo;ve previously deployed technology or support services with companies. Ideally, leveraging Claude or similar AI tools.</li><li>
We work remotely. You can be located anywhere in the US &amp; Canada.</li></ul>
But most of all: You&rsquo;re excited about joining a team that works hard and cares about delivering awesome results!
What you&rsquo;ll be doing:<ul><li>
Review large amounts of customer usage data to identify trends, patterns, and opportunities for growth.</li><li>
Anticipate and monitor at-risk clients by building health scores and alert systems to ensure concerns are managed promptly.</li><li>
Identify expansion opportunities within our self-serve customer base and develop automated playbooks to help them grow their usage.</li><li>
Assist the Customer Success Team with workflows and data for accurate tracking and reporting to different stakeholders.</li><li>
Provide feedback to our product and design teams on how we can build improved products based on user behavior data.</li><li>
Develop and maintain automations that streamline the customer journey for self-serve users.</li><li>
Help define the customer journey by deploying processes that help customers take advantage of Wordly technology.</li><li>
Assist the Sales and Success teams with ad-hoc data requests and deep-dive account analysis.</li><li>
Help drive customer optimization discussions leading to UX improvements and best practices.</li><li>
Act as an advocate on behalf of the customer and as an expert, offering in-depth and first-hand understanding of their experience and product needs</li></ul>
Note that everyone takes a turn being our first line of support. This means<ul><li>
Answering emails and chats for some of our customers</li><li>
Investigation and troubleshooting of situations from customers</li><li>
Answering our 24/7 emergency line on a rotating basis</li></ul>
As Wordly is growing rapidly, applicants may be retained and evaluated for additional open positions.
Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere.
Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it.
To learn more about Wordly visit www.wordly.ai and follow us on our LinkedIn page.</div>

Customer Success Manager - Analytics Focus

Value Engineering

Job Description<ul><li>Support the Client Success team in managing day-to-day communication with clients.</li><li>Understand client requirements and assist in ensuring timely delivery of solutions.</li><li>Coordinate with internal teams (Engineering, Support, and Operations) to address client needs and concerns.</li><li>Assist in tracking and reporting client satisfaction, retention, and engagement metrics.</li><li>Participate in client onboarding and training sessions to ensure a smooth experience.</li><li>Maintain client information in CRM systems and support documentation of feedback and service improvements.</li><li>Learn and apply best practices for client relationship management and service excellence.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field.</li><li>Fresh graduates or candidates with up to 1 year of experience in a client-facing or support role are encouraged to apply.</li><li>Strong communication skills (verbal and written) in English.</li><li>Willingness to work in US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) to support international clients.</li><li>Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage.</li><li>Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences.</li><li>Female candidates are encouraged to apply.</li></ul>Work Location: In personBenefits<ul><li>Transport Facility for female employees</li><li>Competitive Salary Package</li><li>Structured Growth Plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international projects and best practices</li></ul>Job Type: Full-timeWork Location: In person

Client Success Associate

Crowne Place

Job Summary We are seeking a dynamic and detail-oriented Event Management Coordinator to lead the planning, organization, and execution of a wide variety of events. This role is vital in creating memorable experiences for clients and guests by managing all aspects of event logistics, vendor relations, and customer service. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional organizational skills, and possess a passion for delivering outstanding event experiences. This paid position offers an exciting opportunity to develop your skills in event marketing, planning, and hospitality while contributing to the success of diverse events.Responsibilities<ul><li>Develop comprehensive event plans including timelines, vendor coordination, and logistics</li><li>Sales experience a plus.</li><li>Upsell additional services or packages to enhance client satisfaction and revenue opportunities</li><li>Coordinate catering services, banquet arrangements, and guest accommodations ensuring high-quality service standards</li><li>Ensure seamless guest experiences by providing exceptional customer service and addressing any issues promptly</li><li>Organize event setup and breakdown, supervising staff and vendors to ensure timely execution</li><li>Maintain clear communication throughout the planning process and during events</li></ul>Experience<ul><li>Proven experience in event management, hospitality, or related roles such as restaurant or hotel operations</li><li>Strong background in event planning, catering coordination, and logistics management</li><li>Experience in banquet management or large-scale event setup is highly desirable</li><li>Excellent communication skills to effectively build strong relationships</li><li>Demonstrated organizational skills with the ability to manage multiple projects simultaneously under tight deadlines</li><li>Prior experience in guest services roles adds valuable insight into customer engagement strategies</li></ul>Requirements: <ul><li>Evening &amp; Weekend availability</li><li>Reliable transportation</li><li>Strong customer service skills</li><li>Experience is a plus but we are willing to train the right candidate.</li></ul>Join us as an Event Management Coordinator to bring innovative ideas to life and craft extraordinary experiences that leave lasting impressions!Job Type: Part-timePay: $18.00 - $20.00 per hourExpected hours: 20 per weekWork Location: In person

Event Management Coordinator

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