customer success coordinator

NRC Health

<div><div><div>At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.</div><div><b>
</b></div><div><b><i>
Our associates. . .</i></b></div><div><b>
</b></div><div><b>
Have Purpose &ndash; </b>we do work that matters for our partners, the community, and the healthcare industry.</div><div>
 <i>Innovate</i> with us to move healthcare forward.</div><div>
 <i>Give back</i> to the community with paid volunteer time off.</div><div><b>
</b></div><div><b>
Think Boldly</b> &ndash; we have big ideas and are empowered to &ldquo;think like an owner.&rdquo;</div><div>
 <i>Fit your role</i> and do what you love.</div><div>
 <i>Grow and develop</i> along a career path designed by you.</div><div><b>
</b></div><div><b>
Feel Connected</b> &ndash; our favorite thing about our workday is each other.</div><div><i>
 </i><i>Support one another</i> &ndash; no one says, &ldquo;That&rsquo;s not my job.&rdquo;</div><div>
 <i>Celebrate with each other</i> at beer:30, virtual events, and company gatherings.</div><div><b>
</b></div><div><b>
Be Understood</b> &ndash; we are each unique and want to live our best lives at work and home.</div><div><i>
Let life happen</i> with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
</div><div><i>Live healthy</i> with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.</div><div><b><i>
</i></b></div><div><b><i>
Who we want</i></b></div><ul><li>
Do you thrive in a team environment?</li><li>
Do you have a passion for project management?</li><li>
Do you want to make a difference in healthcare?</li><li>
Do you have a gift for organization, prioritization and coordination?</li><li>
Do you possess exceptional customer service skills?</li></ul><div><b><i>
</i></b></div><div><b><i>
What you will do</i></b></div><div>
As an Account Coordinator, you will partner with your Customer Growth team members to manage customer deliverables and expectations. You will be responsible for coordinating timelines and agendas, creating customer communication and project management for multiple customers. Additionally, you&rsquo;ll be responsible for researching, organizing and prioritizing solutions for customers and will work collaboratively with internal teams to ensure customer success.</div><div>
</div><div><b><i>
What you need</i></b></div><ul><li>
Bachelor&rsquo;s degree or 4 years equivalent work experience</li><li>
Excellent verbal, written and interpersonal communication skills</li><li>
Strong organizational and project management skills</li><li>
Ability to prioritize, strong attention to detail, accuracy and follow-through</li></ul><div><b><i>
Compensation</i></b></div><div>
In the spirit of pay transparency, we are excited to share the base salary range for this position is $50,000 - $70,000, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors &ndash; we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.</div><div>
</div><div>
NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C. While this position may allow for a work from home environment, preferred candidates live in the Lincoln, Nebraska and surrounding areas.</div><div>
</div><div>
In general, NRC Health&rsquo;s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.
</div><div>
</div><div><b><i>Inclusion &amp; Belonging</i></b></div><div>
At NRC Health, Inclusion &amp; Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.</div><div>
</div><div><b><i>
Have Purpose. Think Boldly. Feel Connected. Be Understood.</i></b></div></div></div><p></p>

Account Coordinator

Hoskinson Biotechnology

<div><h3 class="jobSectionHeader"><b>About Hoskinson Health &amp; Wellness Clinic</b></h3><p>
Hoskinson Health &amp; Wellness Clinic is a newly founded, <b>team-based, physician-led, comprehensive health and wellness clinic</b> located in the beautiful community of <b>Gillette, Wyoming</b>.</p><p>
Our organization was created to provide proactive, patient-centered healthcare resources to meet the growing needs of our community.</p><p></p><h3 class="jobSectionHeader"><b>
Company Mission &amp; Philosophy</b></h3><p>
Hoskinson Health &amp; Wellness Clinic is <b>owned and operated by physicians</b> united in their commitment to address long-standing gaps in the healthcare system.</p><p>
Our mission is to help patients <b>live better, healthier lives</b> by delivering <b>comprehensive, coordinated care</b> through a diverse team of specialists and support staff.</p><p>
We believe that patients are more than their diagnoses and deserve access to education, resources, and time with their care team.</p><p>
To ensure this mission is met, we:</p><ul><li><p>
Integrate advanced, effective technology.</p></li><li><p>
Encourage collaboration among providers and support staff.</p></li><li><p>
Maintain lower patient volumes to allow for more meaningful, personalized care.</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Job Summary</b></h3><p>
The <b>Subscription &amp; Contract Management Specialist</b> is responsible for managing the <b>end-to-end lifecycle of customer subscriptions and service contracts</b>.</p><p>
This individual coordinates with <b>Sales, Legal, Finance, and Customer Success</b> to ensure contracts are accurately drafted, subscriptions are tracked and renewed, compliance is maintained, and revenue is optimized.</p><p>
The ideal candidate is highly organized, analytical, and collaborative &mdash; with a strong understanding of <b>contract management, subscription models, and customer relationship processes.</b></p><p></p><h3 class="jobSectionHeader"><b>
Supervises</b></h3><ul><li><p>
This position <b>does not supervise</b> other employees.</p></li><li><p>
May serve as a <b>team lead or project coordinator</b> for cross-functional efforts involving Sales, Billing, or Legal.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h4 class="jobSectionHeader"><b>
Contract &amp; Subscription Management</b></h4><ul><li><p>
Draft, review, and manage customer contracts and subscription agreements, including renewals, amendments, and terminations.</p></li><li><p>
Maintain and monitor a <b>contract/subscription database or system</b>, ensuring renewals, upsells, and expirations are tracked proactively.</p></li><li><p>
Collaborate with Sales and Legal to ensure <b>contract terms align with company policy and risk tolerance.</b></p></li><li><p>
Coordinate with Finance and Billing to ensure <b>accurate invoicing, revenue recognition, and compliance.</b></p></li></ul><h4 class="jobSectionHeader"><b>
Data &amp; Reporting</b></h4><ul><li><p>
Analyze subscription metrics such as <b>renewal rates, churn, and contract terms</b> to provide insights to leadership.</p></li><li><p>
Prepare <b>monthly and quarterly reports</b> on contract health, renewal performance, and revenue trends.</p></li></ul><h4 class="jobSectionHeader"><b>
Compliance &amp; Process Improvement</b></h4><ul><li><p>
Ensure adherence to <b>regulatory and internal audit standards</b> related to contracts and subscriptions.</p></li><li><p>
Develop and document <b>contract management procedures and best practices.</b></p></li><li><p>
Drive workflow improvements, automation, and system enhancements for contract administration.</p></li></ul><h4 class="jobSectionHeader"><b>
Customer Support &amp; Collaboration</b></h4><ul><li><p>
Serve as a <b>central point of contact</b> for internal and external stakeholders on contract-related inquiries.</p></li><li><p>
Handle customer subscription lifecycle events including onboarding, renewals, upgrades/downgrades, and cancellations.</p></li><li><p>
Maintain clear communication with cross-functional teams to ensure seamless contract execution and customer satisfaction.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Education, Certifications &amp; Licensure</b></h3><p><b>
Required:</b></p><ul><li><p>
Bachelor&rsquo;s degree in <b>Business Administration, Finance, Legal Studies, or a related field</b>, or equivalent work experience.</p></li></ul><p><b>
Preferred:</b></p><ul><li><p>
Certifications such as:</p><ul><li><p><b>
Certified Commercial Contracts Manager (CCCM)</b></p></li><li><p><b>
Subscription Management Certification (where applicable)</b></p></li></ul></li><li><p>
Strong knowledge of <b>contract law, subscription business models, and SaaS/licensing principles.</b></p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Experience</b></h3><p><b>
Required:</b></p><ul><li><p>
3&ndash;5 years of experience in <b>contract management, subscription lifecycle management, or similar roles.</b></p></li><li><p>
Proven success working with <b>Sales, Legal, and Finance teams</b> in a cross-functional environment.</p></li><li><p>
Experience <b>analyzing subscription metrics</b> and supporting renewal performance.</p></li></ul><p><b>
Preferred:</b></p><ul><li><p>
Experience with <b>contract or subscription management systems</b> (e.g., Salesforce CPQ, Icertis, ContractWorks, Zuora).</p></li><li><p>
Background in <b>SaaS, technology, or recurring-revenue business models.</b></p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Required Skills &amp; Abilities</b></h3><ul><li><p>
Exceptional attention to detail and organizational skills.</p></li><li><p>
Strong written and verbal communication; ability to draft and interpret complex contracts.</p></li><li><p>
Analytical mindset with proficiency in <b>data reporting and trend analysis.</b></p></li><li><p>
Skilled in <b>negotiation and risk management</b> of contract terms.</p></li><li><p>
Proficient in <b>Microsoft Office (especially Excel)</b> and familiar with CRM or contract systems.</p></li><li><p>
Ability to manage multiple contracts simultaneously and meet deadlines.</p></li><li><p>
Collaborative, customer-focused, and solution-oriented approach.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Why Join Hoskinson Health &amp; Wellness Clinic</b></h3><ul><li><p>
Be part of a <b>mission-driven organization</b> improving access to high-quality healthcare in Wyoming.</p></li><li><p>
Collaborate in a <b>supportive, forward-thinking environment</b> that values growth and innovation.</p></li><li><p>
Competitive salary, <b>100% employer-paid health insurance</b>, and generous benefits.</p></li><li><p>
Professional development and continuing education support.</p></li><li><p>
Opportunity to <b>shape systems and processes</b> within a growing organization.</p></li></ul><p></p><p><br>
The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and all services, programs, and activities. To request accommodation during the application or interview process, contact <b>Human Resources at (307) 387-9850</b>.</p></div><p></p>

Subscription & Contract Management

Performance Optimal Health

<div><p>Performance Optimal Health is a health and wellness organization focused on empowering people to live better lives. Through our variety of services offered, we focus on the Four Pillars of Optimal Health &ndash; exercise, nutrition, recovery, and stress management. We have highly trained professionals that fit into all four categories, ultimately enhancing the client experience. Our brand focuses on quality over quantity and creating the best experience for each client</p><p></p><p><br>
This year marks our 23-year anniversary, and we are excited to build our Client Success Team. As a Client Success Coordinator, you will be working closely with our Wellness Professionals, On-site Coordinators, and Marketing and Business Development Teams. We are looking for a passionate, client service focused, hardworking individual who shares the same love for health and wellness as we do here at Performance Optimal Health. Here, you will focus on the client experience and help empower our clients to live better lives by assisting our healthcare professionals. You will play a crucial role in the client experience as well as creating a warm and welcoming environment for all clients, as well as colleagues. We are looking for someone with excellent interpersonal skills whose focus is creating a superior customer journey for our clients. This position will work as part of our Marketing/Business Development Team.
</p><p></p><p><b>Key Responsibilities:</b></p><p></p><p><i><br>
Brand Ambassador:</i> Serve as the distinguished ambassador of the Performance Optimal Health brand, embodying our rich history, exceptional services, and unwavering commitment to excellence. Ensure every client interaction reflects our brand's prestige and dedication to optimal health.</p><p></p><p><i><br>
Client Requests:</i> Handle client requests with the utmost precision and timeliness, adhering to established guidelines and utilizing appropriate scripts to ensure a seamless and luxurious experience.</p><p></p><p><i><br>
Client Inquiries:</i> Record and respond to all client inquiries with meticulous attention to detail, ensuring thorough follow-up and closure. Maintain an impeccable tracking system to guarantee client satisfaction.</p><p></p><p><i><br>
Client Guidance:</i> Provide insightful and compassionate guidance to clients, leveraging industry best practices to enhance their adoption and utilization of the Performance Optimal Health Model. Empower clients on their wellness journey with grace and empathy.</p><p></p><p><i><br>
Team Collaboration:</i> Collaborate closely with all team members to ensure a high-quality client experience and efficient operations. Foster a culture of excellence and teamwork that mirrors the esteemed standards of luxury hospitality.</p><p></p><p><i><br>
Additional Duties:</i> Perform related duties as assigned, always with a commitment to maintaining the highest standards of service and client care.</p><p></p><p><b><br>
Requirements</b></p><ul>
<li>Exceptional customer service skills, including verbal and written communication skills</li>
<li>A strong work ethic and willingness to learn and adapt.</li>
 <li>An active listened with excellent administrative skills and a background in managing clients</li>
<li>Can learn quickly, be a self-starter and a problem solver</li>
 <li>Able to handle several situations at once with poise and confidence</li>
<li>Ability to treat highly confidential information with care and discretion</li>
<li>Strong attention to detail as well as solid organization/time management skills.</li>
</ul><p><b>Bonus Qualifications</b></p><ul>
 <li>Mindbody Online, EMR (Electronic Medical Record) and CRM System experience</li>
<li>Experience in customer service roles or hospitality industry</li>
</ul><p><b>Benefits</b></p><p>
Benefits at a full-time status:</p><ul>
<li>Medical/Dental/Vision</li>
<li>401K+ Match</li>
<li>Growth potential within the organization.</li>
<li>Access to facilities at all locations.</li>
<li>Internal and external discounts.</li>
<li>Fun atmosphere.</li>
Continuing education stipend<br>
<li>
</li></ul><p>This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.</p></div>

Client Success Coordinator

WellnessLiving

<b>Title:</b>  Achieve App Coordinator
<br><b>Location:</b> Plot No: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
<br><b>Working Hours:</b> 9:00 am – 5:00 pm EST
<br><b>Job Nature:</b> Permanent, Full-time (40 hours per week)
<br><br>
<b>About Us:</b><br>
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
<br><br>
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
<br><br>
<b>About You:</b><br>
The Onboarding Department is seeking a candidate with a proactive approach to enhance our customer onboarding experience. We need someone who brings out-of-the-box thinking and embodies a 'get it, want it, help first' attitude. As the 'Go-To' person for guiding our customers through the Achieve (White Label) Branded App Journey, the ideal candidate will have:
<br><ul>
<li>A knack for customer service and excellence.</li>
<li>Exceptional communication and collaboration skills to work effectively with cross-functional teams.</li>
<li>Strong project management skills to ensure the branded app is developed and launched successfully on Google and Apple Play Stores.</li>
<li>A positive, upbeat personality and a proactive approach to problem-solving.</li>
<li>If you possess these qualities, we want to hear from you!</li>
</ul>
<b>Our ideal candidate will bring:</b><br>
<ul>
<li>Teamwork and Collaboration: Approachable, empathetic, and patient, with a knack for putting customers at ease. Excels at working harmoniously within teams and values open communication.</li>
<li>Critical Thinking and Problem-Solving: Demonstrates analytical prowess and strategic thinking when confronted with challenges. Can evaluate situations and devise effective solutions.</li>
<li>Strong Work Ethic: Diligent, reliable, and highly motivated to exceed expectations. Displays unwavering dedication and a commitment to delivering exceptional results.</li>
<li>Natural Leadership Skills: Assumes leadership roles effortlessly, guiding initiatives and holding themselves accountable for outcomes. Listening attentively fosters growth in others and inspires them to excel.</li>
<li>Entrepreneurial Spirit and Business Mindset: Embraces innovation and actively seeks opportunities for improvement. Stay abreast of industry trends and technological advancements to drive continuous growth and success.</li>
<li>Time Management: Efficiently allocates time, prioritizes tasks effectively, and respects the schedules of others. Takes ownership of projects and tasks, ensuring timely completion and progress.</li>
</ul>
<b>Responsibilities:</b><br>
<ul>
<li>Customer Onboarding: Guide customers through the onboarding process for the Achieve (White Label) Branded App, ensuring a smooth and seamless experience from start to finish.</li>
<li>Communication Liaison: Serve as the primary point of contact for customers, internal teams, regarding app development and deployment.</li>
<li>Project Management: Coordinate all aspects of the app development lifecycle, including planning, execution, monitoring, and reporting. Ensure adherence to timelines and deliverables.</li>
<li>Quality Assurance: Conduct thorough testing and quality assurance checks to identify and resolve any issues or bugs with the assistance from cross functional teams in the app before launch.</li>
<li>Training and Support: Provide training and support to customers on app functionality, features, and best practices. Address any questions or concerns promptly and effectively.</li>
<li>Continuous Improvement: Identify opportunities for enhancing the app's functionality, user experience, and performance. Collaborate with cross functional teams to implement improvements to the product and/or processes and updates as needed.</li>
<li>Troubleshooting: Address any technical issues or user concerns related to the app promptly and effectively. Provide timely resolution and support to minimize disruption to customers.</li>
</ul>
<b>Skills & Qualifications:</b><br>
<ul>
<li>Minimum of 2 years of experience in a technical support role, demonstrating direct communication with customers and internal support teams.</li>
<li>Strong verbal and written communication skills, adept at conveying technical and process-based concepts clearly and effectively.</li>
<li>Excellent problem-solving abilities, capable of addressing customer issues promptly and efficiently.</li>
<li>Exceptional organizational and time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office suite, particularly Word and Excel.</li>
<li>Experience working with various operating systems and CRM platforms, JIRA (Confluence).</li>
<li>Strong technical aptitude and previous experience in B2B support roles.</li>
</ul>
<b>What we Offer:</b><br>
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Please note that those who meet the qualifications for the position will be contacted directly.
<br><br>
We appreciate you taking the time and look forward to reviewing your application.
<br><br>
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
<br><br>
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Achieve App Coordinator

<div>
 <strong>
  Title:
 </strong>
 Achieve App Coordinator
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Plot No:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 <br/>
 <br/>
 <strong>
  Working Hours:
 </strong>
 9:00 am &ndash; 5:00 pm EST
 <br/>
 <br/>
 <strong>
  Job Nature
 </strong>
 : Permanent, Full-time (40 hours per week)
 <br/>
 <br/>
 <strong>
  About Us
 </strong>
 :
 <br/>
 <br/>
 WellnessLiving isn&rsquo;t just our name, it&rsquo;s who we are. We&rsquo;re
 <em>
  the software company with a heart
 </em>
 , placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals&mdash;professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
 <br/>
 <br/>
 <br/>
 <br/>
 When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 <br/>
 <br/>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The Onboarding Department is seeking a candidate with a proactive approach to enhance our customer onboarding experience. We need someone who brings out-of-the-box thinking and embodies a 'get it, want it, help first' attitude. As the 'Go-To' person for guiding our customers through the Achieve (White Label) Branded App Journey, the ideal candidate will have:
 <br/>
 <br/>
 <ul>
  <li>
   A knack for customer service and excellence.
  </li>
  <li>
   Exceptional communication and collaboration skills to work effectively with cross-functional teams.
  </li>
  <li>
   Strong project management skills to ensure the branded app is developed and launched successfully on Google and Apple Play Stores.
  </li>
  <li>
   A positive, upbeat personality and a proactive approach to problem-solving.
  </li>
  <li>
   If you possess these qualities, we want to hear from you!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Ideal Candidate Will Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Teamwork and Collaboration: Approachable, empathetic, and patient, with a knack for putting customers at ease. Excels at working harmoniously within teams and values open communication.
  </li>
  <li>
   Critical Thinking and Problem-Solving: Demonstrates analytical prowess and strategic thinking when confronted with challenges. Can evaluate situations and devise effective solutions.
  </li>
  <li>
   Strong Work Ethic: Diligent, reliable, and highly motivated to exceed expectations. Displays unwavering dedication and a commitment to delivering exceptional results.
  </li>
  <li>
   Natural Leadership Skills: Assumes leadership roles effortlessly, guiding initiatives and holding themselves accountable for outcomes. Listening attentively fosters growth in others and inspires them to excel.
  </li>
  <li>
   Entrepreneurial Spirit and Business Mindset: Embraces innovation and actively seeks opportunities for improvement. Stay abreast of industry trends and technological advancements to drive continuous growth and success.
  </li>
  <li>
   Time Management: Efficiently allocates time, prioritizes tasks effectively, and respects the schedules of others. Takes ownership of projects and tasks, ensuring timely completion and progress.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Onboarding: Guide customers through the onboarding process for the Achieve (White Label) Branded App, ensuring a smooth and seamless experience from start to finish.
  </li>
  <li>
   Communication Liaison: Serve as the primary point of contact for customers, internal teams, regarding app development and deployment.
  </li>
  <li>
   Project Management: Coordinate all aspects of the app development lifecycle, including planning, execution, monitoring, and reporting. Ensure adherence to timelines and deliverables.
  </li>
  <li>
   Quality Assurance: Conduct thorough testing and quality assurance checks to identify and resolve any issues or bugs with the assistance from cross functional teams in the app before launch.
  </li>
  <li>
   Training and Support: Provide training and support to customers on app functionality, features, and best practices. Address any questions or concerns promptly and effectively.
  </li>
  <li>
   Continuous Improvement: Identify opportunities for enhancing the app's functionality, user experience, and performance. Collaborate with cross functional teams to implement improvements to the product and/or processes and updates as needed.
  </li>
  <li>
   Troubleshooting: Address any technical issues or user concerns related to the app promptly and effectively. Provide timely resolution and support to minimize disruption to customers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years of experience in a technical support role, demonstrating direct communication with customers and internal support teams.
  </li>
  <li>
   Strong verbal and written communication skills, adept at conveying technical and process-based concepts clearly and effectively.
  </li>
  <li>
   Excellent problem-solving abilities, capable of addressing customer issues promptly and efficiently.
  </li>
  <li>
   Exceptional organizational and time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment.
  </li>
  <li>
   Proficiency in Microsoft Office suite, particularly Word and Excel.
  </li>
  <li>
   Experience working with various operating systems and CRM platforms, JIRA (Confluence).
  </li>
  <li>
   Strong technical aptitude and previous experience in B2B support roles.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary package based on experience
  </li>
  <li>
   Comprehensive Group Health and Life Insurance
  </li>
  <li>
   Gratuity
  </li>
  <li>
   EOBI
  </li>
  <li>
   Transport facility (If place of residency is within a 20-kilometer radius of company&rsquo;s address) / Fuel allowance
  </li>
  <li>
   Paid time off (Annual, Sick, Casual, Bereavement, Parental)
  </li>
  <li>
   Quarterly fun event
  </li>
  <li>
   Staff recognition programs
  </li>
  <li>
   Staff training programs
  </li>
  <li>
   Career progression. We have a long-standing history of promotion from within
  </li>
  <li>
   An enriched workplace culture that supports growth, development, and, most importantly, having fun!
   <br/>
   <br/>
  </li>
 </ul>
 Please note that those who meet the qualifications for the position will be contacted directly.
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 <br/>
 We appreciate you taking the time and look forward to reviewing your application.
 <br/>
 <br/>
 WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate&rsquo;s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
 <br/>
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 We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.
</div>


Faith Healthcare Group

<p>Customer Service Coordinator Job Description</p><p>We are looking for an experienced customer service coordinator to represent &amp; who will offer excellent customer service and coordination. You will ensure that the communication is compliant with the policies and procedures of the organization and offer consistency in service delivery. assist in resolving customer complaints, improving customer service, and maintaining satisfied customers.</p><p>To be successful as a customer service coordinator, you should possess excellent communication skills and the ability to lead and promote the vision of the organization. You should be self-motivated and offer positive customer feedback. An exceptional customer service coordinator will possess outstanding product knowledge and instill this value in the team to achieve success along with logistics coordination.</p><p>Customer Service Coordinator Responsibilities:</p><p>Good communication skill</p><p>Maintaining compliance with policies and procedures.</p><p>Offering excellent customer service.</p><p>Displaying extensive product knowledge.</p><p>Promoting the vision of the organization.</p><p>Conducting quality assurance surveys with customers and reporting findings to the staff.</p><p>Handling customer complaints brought to your attention.</p><p>logistics coordination with concerned departments ensuring deliveries as planned.</p><p>Customer Service Coordinator Requirements</p><p>Degree in administration or similar.</p><p>Minimum of 2 years&rsquo; similar experience.</p><p>Excellent interpersonal and communication skills.</p><p>Computer literate.</p><p>Management skills.</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Required)</li></ul>

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