customer success engineer

Securonix

<div>At Securonix, we&rsquo;re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM, SOAR, UEBA &amp; Threat Intel Platform (TIP) provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix AgenticAI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats. 


Recognized as a six-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of &lsquo;hot&rsquo; data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience&mdash;all within a single platform. Built on a cloud-native architecture, the platform leverages 
the Snowflake Data Cloud for unparalleled scalability and performance. 


Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale. 


At Securonix, we are driven by our core values and place our people at the heart of everything we do: 

<ul>
<li>Winning as One Team: We work together with universal respect to achieve aligned outcomes</li>
</ul><ul><li>Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers</li>
</ul><ul><li>Agility in Action: We embrace change and are unified in our purpose and objectives amidst change</li></ul> 


Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team. 
Job Summary: 
As a Customer Success Engineer you will be the technical backbone of the customer journey, working closely with our clients to ensure the successful deployment, adoption, and optimization of our cybersecurity platform ThreatQ. You will own the post-sales technical relationship, guiding customers through onboarding, integrations with internal tools and threat feeds, and building threat intelligence workflows. You&rsquo;ll serve as a trusted advisor, bridging the gap between customers and the ThreatQuotient&rsquo;s internal teams - Technical Support, Sales, Professional Services and Engineering, with a focus on driving satisfaction, and retention. This role combines technical acumen, cybersecurity expertise, and customer-centric problem-solving. 


Responsibilities: 
<ul>
<li>
Own the technical onboarding process, ensuring successful implementation and configuration of the ThreatQ platform.</li>
<li>Serve as a subject matter expert in threat intelligence and ThreatQ&rsquo;s data model, APIs, connectors, and integrations (e.g., SIEMs, TIPs, EDR tools, orchestration platforms).</li>
<li>Work closely with customer SOC, CTI, and IR teams to map use cases, optimize threat workflows, and operationalize threat intelligence.</li>
<li>Proactively monitor customer health and platform usage to ensure retention, satisfaction, and renewal success.</li>
<li>Develop and deliver regular technical business reviews and product enhancement recommendations.</li>
<li>Collaborate with ThreatQuotient&rsquo;s Sales, Product, Engineering, and Support teams to relay customer feedback and resolve issues effectively.</li>
<li>Create custom scripts or integrations using ThreatQ&rsquo;s APIs when needed.</li>
<li>Maintain knowledge base articles, playbooks, and deployment documentation.</li>
<li>Understand customers&rsquo; desired outcomes and work proactively to ensure that all customers receive maximum value from the product.</li>
<li>Maintain customer feedback into ThreatQuotient&rsquo;s internal systems of record.</li></ul> 


Qualifications: 
<ul>
<li>
5+ years in a customer-facing technical role in cybersecurity (e.g., Customer Success Engineer, Solutions Architect, Technical Account Manager).</li>
<li>Hands-on experience with threat intelligence platforms or data (e.g., STIX/TAXII, MISP, ATT&amp;CK framework).</li>
<li>Experience with common cybersecurity tools (Splunk, CrowdStrike, Palo Alto, etc.) and threat intelligence feeds (Recorded Future, Mandiant, Intel471, etc.).</li>
<li>Strong communication and presentation skills with both technical and business audiences.</li>
<li>Experience with scripting languages (e.g., Python, Bash) is a plus</li>
<li>Understanding of networking, Linux, and cloud environments (AWS, Azure, GCP) is a plus.</li>
<li>Demonstrated desire for continuous learning and improvement</li>
<li>Relevant Bachelor&rsquo;s degree or equivalent experience</li>
<li>Occasional travel may be needed but no more than 10% of the time</li>
<li>Requires native Arabic speaker</li></ul> 


Securonix is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with Securonix is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, Securonix will make reasonable accommodations for qualified individuals with disabilities.</div>

Customer Success Engineer - MENA

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Customer Success Engineer

Sanction Scanner

<div><h3 class="jobSectionHeader">Join Sanction Scanner as a Solutions Engineer</h3>
At Sanction Scanner &ndash; 2x Deloitte EMEA Winner &amp; 3x Deloitte Fast 50 Winner &ndash; we help financial institutions in 70+ countries fight financial crime with our cutting-edge compliance solutions. We&rsquo;re looking for a Solutions Engineer who will play a hybrid role between our customers and product team &mdash; ensuring smooth onboarding, resolving technical challenges, and championing customer success.<h3 class="jobSectionHeader">
 Why You'll Love Working with Us</h3><ul><li><ul>
<li>Impactful Role: Work directly with customers to ensure their success while shaping our product with real-world feedback.
</li><li>Technical + Customer-Facing: Combine your problem-solving skills with direct client interactions.
</li><li>Growth-Oriented Culture: Join a fast-scaling SaaS company where continuous learning and development are prioritized.
</li><li>Global Exposure: Support leading banks, fintechs, and financial institutions worldwide.</li>
 </ul></li></ul><h3 class="jobSectionHeader">What You&rsquo;ll Be Doing</h3><ul><li><ul>
<li>Onboarding &amp; Implementation: Guide customers through technical setup, API integrations, and initial configuration.
</li><li>Customer Support: Support the Customer Success team in the post-sales technical process: configuration, deployment, training and support</li>
<li>Collaboration with Product: Gather feedback, document feature requests, and work closely with product &amp; engineering teams to improve our solutions.
</li><li>Problem Solving: Diagnose issues, replicate bugs, and provide clear documentation to internal teams.
</li><li>Customer Advocacy: Act as the voice of the customer within Sanction Scanner, ensuring their needs influence product decisions.
</li><li>Knowledge Sharing: Build documentation, FAQs, and training resources to support customers and scale success.
</li><li>Cross-Functional Alignment: Collaborate with Customer Success Managers, Sales Engineers, and Product Managers to deliver the best possible customer outcomes.</li>
</ul></li></ul>Requirements<h3 class="jobSectionHeader">
 What We&rsquo;re Looking For</h3><ul>
<li>Experience: Minimum 1+ years in a customer-facing technical role (Customer Success Engineer, Technical Support Engineer, Solutions Engineer, or similar).
</li><li>Technical Skills: Understanding of APIs, SaaS platforms, and troubleshooting methods.
</li><li>Communication: Strong spoken and written English; able to explain technical concepts to non-technical audiences.
</li><li>Customer Focus: Passion for helping customers succeed, with patience and problem-solving mindset.
</li><li>Collaboration: Ability to work cross-functionally with Product, Engineering, and Success teams.
</li><li>Tools: Experience with CRM (HubSpot preferred), ticketing systems, and knowledge base platforms.</li>
</ul>Benefits<ul>
<li>Competitive Compensation Package &ndash; NET salary with performance bonus.
</li><li>Meal compensation for a nutritious lunch.
</li><li>Inclusive health benefits.
</li><li>Recognition &amp; Reward Culture &ndash; your contributions will be appreciated.
</li><li>Training &amp; development budget.
</li><li>Digital membership support.
</li><li>Flexible dress code.
</li><li>International team culture with opportunities to grow.</li>
</ul>We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.</div>

Solutions Engineer

About the Role:: 
We are seeking a technically strong Solution Engineer with a blend of DevOps, product support, and customer success expertise. The ideal candidate will act as the bridge between engineering and customers, ensuring seamless deployment, integration, and optimization of our SaaS and cloud-based solutions.
 You will be responsible for designing, implementing, and maintaining Kubernetes-based environments, automating workflows, conducting technical consultations with clients, and ensuring the highest standards of reliability, performance, and security.
 
Key Responsibilities:: 
<ul>
<li>Collaborate with product, DevOps, and customer success teams to design and deploy scalable SaaS solutions.</li>
<li>Manage, monitor, and optimize Kubernetes clusters across AWS, DigitalOcean, or similar cloud platforms.</li>
<li>Conduct technical onboarding sessions and guide customers on deployment, configuration, and maintenance best practices.</li>
<li>Implement CI/CD pipelines with integrated security and compliance checks.</li>
<li>Perform threat modeling and vulnerability assessments to maintain secure deployments.</li>
<li>Troubleshoot production issues and drive root cause analysis to prevent recurrence.</li>
<li>Work closely with clients to understand business needs, propose tailored solutions, and ensure successful adoption.</li>
<li>Develop technical documentation, runbooks, and support knowledge base articles.</li>
<li>Provide post-deployment support and ensure high Customer Satisfaction (CSAT) scores.</li>
</ul>
Requirements: 
Required Skills & Experience:: 
<ul>
<li>3+ years of experience in DevOps, Solution Engineering, or Cloud Support roles.</li>
<li>Proven expertise in Kubernetes, Helm, Docker, and CI/CD tools.</li>
<li>Hands-on experience with AWS, DigitalOcean, or Contabo cloud environments.</li>
<li>Strong understanding of network and application security concepts.</li>
<li>Familiarity with monitoring tools such as Prometheus, Grafana, and PRTG.</li>
<li>Solid scripting skills in Python, Bash, or Lua.</li>
<li>Excellent communication and client interaction skills, with experience handling technical migrations and onboarding.</li>
<li>Certifications such as CKA, CKS, CEH, CCNA, or CompTIA Security+ are a strong plus.</li>
</ul>

Solution Engineer

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
Who We Are:

Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing how freight is moved on our roads.

We see our hard work rewarded in tangible ways daily and believe that intelligence is most powerful when paired with humility. We&rsquo;re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone&rsquo;s lives. Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role:

Solution Engineers work tightly with customers on generating custom reports on Tableau, data extracts, building custom data pipelines in Snowflake, and providing Best Practices for working with the Motive platform. They support and advocate for our users and focus on delivering quality. The frontline of the organization, Solution Engineers are responsible for meeting customer project deadlines, customer satisfaction for services, and identifying leads/upsell opportunities.

What You&rsquo;ll Do:
<ul>
<li>Collaborate with customers and various internal teams like Customer Success, support, and OPM teams to understand a client&rsquo;s data requirements.</li>
<li>Build customized reports through Tableau and other data needs via Python, snowflake, airflow, Kibana, etc.,</li>
<li>During customer trials, guide potential customers to tease out their burning questions and then analyze Motive&rsquo;s data lake to provide insights</li>
<li>Capture and share best-practice knowledge amongst the internal KT stakeholders in sales, marketing, customer success, and R&amp;D departments</li>
<li>Participate in QA and code review and other process improvements.</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>4-6 years of engineer/consulting experience with databases and/or reporting</li>
<li>4+ years of experience working in data analysis/data science</li>
<li>Working knowledge of software development tools and methodologies</li>
<li>Experience with data architecting/operating solutions built on enterprise SaaS or other public cloud vendors like Snowflake, Airflow, Kibana, PySpark, Python etc.,</li>
<li>Technical degree preferred; Computer Science, Computer Engineering, or Math background desired</li>
<li>Understanding implementation and maintenance of data pipelines</li>
</ul></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Senior Solutions Engineer

MongoDB

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
<ul>
<li>Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB.</li>
<li>Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders</li>
<li>Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)</li>
<li>Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events</li>
<li>Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction</li>
<li>Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members </li>
<li>Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends</li>
</ul>
 What you will learn: MongoDB Product Suite Mastery:
<ul>
<li>Core Database Server: Master the fundamentals and advanced features of MongoDB's core database</li>
<li>Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts</li>
<li>Relational Migrator: Learn to migrate from relational databases seamlessly</li>
</ul>
Market-Relevant Technologies:
<ul>
<li>Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms</li>
<li>Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes</li>
</ul>
Modern Architecture Design:
<ul>
<li>Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security</li>
<li>Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space</li>
</ul>
Sales Techniques and Soft Skills:
<ul>
<li>Effective Communication: Master presentations, demonstrations, and whiteboarding</li>
<li>Client Interaction: Develop strategies for discovery and objection handling</li>
</ul>
 Industry Insights: <ul>
<li>Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries</li>
</ul>

Senior Solutions Architect

Dataiku

How you'll make an impact
<ul>
<li>Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan</li>
<li>Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks</li>
<li>Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team</li>
<li>Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing</li>
<li>Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including: <ul>
<li>Dataiku platform architecture and deployment</li>
<li>Platform operations and upgrades</li>
<li>Best practices for platform usage</li>
<li>Security, data management, and compute resources</li>
<li>ML-Ops, monitoring, and scaling strategies</li>
</ul>
</li>
<li>Assist clients in integrating the product into their systems and troubleshoot technical challenges</li>
<li>Capture client feedback and feature requests to inform the Product and Engineering teams</li>
<li>Advise client tech leaders on complementary technologies and long-term technical strategy.</li>
<li>Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps</li>
</ul>
What you'll need to be successful
<ul>
<li>7+ years of experience in a customer-facing technical role</li>
<li>Strong communication and client relationship skills</li>
<li>Experience supporting both pre- and post-sales engagements</li>
<li>Proficiency in Linux system administration, including networking</li>
<li>Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)</li>
<li>Hands-on experience with cloud platforms (AWS, Azure, GCP)</li>
<li>Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning</li>
<li>Familiarity with the Hadoop and/or Spark ecosystems</li>
</ul>
How you'll stand out
<ul>
<li>Experience with Python</li>
<li>Data-Science knowledge</li>
<li>Basic knowledge of Java</li>
<li>Familiarity with ML-Ops practices and tools</li>
</ul>

Technical Account Manager

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