customer success engineer

Sarmad

<div>We are seeking a presentable, articulate, and technically skilled Customer Success Engineer to act as the primary technical bridge between our clients and our engineering teams.
In this role, you will do more than just fix bugs; you will own the technical relationship with the customer. You must possess the technical depth of a Developer/QA to troubleshoot code-level issues, combined with the polished communication skills required to manage client expectations and represent the company professionally.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Client Success &amp; Relationship Management<ul>
<li>
The Face of the Tech Team: Serve as the primary technical contact for clients, maintaining a highly professional and presentable demeanor in all meetings and communications.</li>
<li>Issue Ownership: Take full ownership of customer technical issues from initial report to final resolution, ensuring clients feel supported and valued throughout the process.</li>
<li>Translation: Translate complex technical findings (from the Dev team) into clear, business-friendly language for the client.</li>
</ul>
Technical Resolution (Dev &amp; QA Focus)<ul>
<li>
Code-Level Troubleshooting: Leverage your background in Software Development to investigate root causes by analyzing application logs, code logic, and API failures.</li>
<li>Defect Reproduction (QA): Apply Quality Assurance methodologies to rigorously reproduce reported bugs, document scenarios, and verify fixes before they are released to the client.</li>
<li>Data Investigation: Execute complex SQL/NoSQL queries to diagnose data discrepancies and support inquiries.</li>
</ul>
Incident Management &amp; Monitoring<ul>
<li>
Crisis Management: Handle critical system incidents with composure, communicating updates to stakeholders clearly while the technical team resolves the issue.</li>
<li>Proactive Monitoring: Utilize tools like New Relic or Grafana to monitor application health and identify potential friction points before they impact the customer's experience.</li>
</ul>
Collaboration &amp; Feedback<ul>
<li>
Internal Liaison: Collaborate closely with Product, QA, and Development teams to prioritize fixes based on customer impact.</li>
<li>Voice of the Customer: Provide technical feedback to the engineering team to reduce recurring issues and improve the product's stability.</li>
</ul>
Requirements
Education &amp; Experience<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li>
<li>4&ndash;6 years of experience in a technical role. Must have prior hands-on experience in Software Development or Software Quality Assurance (QA/QC).
</li><li>Proven experience in a role requiring direct client interaction (B2B experience is a plus).</li>
</ul>
Technical Skills<ul>
<li>
Development Knowledge: Ability to read and understand code (Java, NodeJS, Flutter, React, etc.) to trace errors.</li>
<li>QA Proficiency: Strong understanding of the software testing life cycle, bug tracking, and deployment processes.</li>
<li>Debugging: Experience with API testing (Postman/Rest), log analysis, and database troubleshooting.</li>
<li>Tooling: Familiarity with monitoring tools (New Relic, Grafana...) and ticketing systems (Jira, ServiceNow).</li>
</ul>
Soft Skills &amp; Attributes<ul>
<li>
Executive Presence: Excellent personal presentation and verbal communication skills, suitable for interacting with client stakeholders.</li>
<li>Empathy &amp; Patience: Ability to de-escalate tense situations and handle frustrated customers with professionalism.</li>
<li>Problem Solver: A &quot;fixer&quot; mentality&mdash;you don't just pass tickets; you want to solve the puzzle.</li>
</ul>
Industry Knowledge<ul>
<li>
Familiarity with the FinTech industry is a strong plus.</li>
<li>Knowledge of ITIL principles (Incident &amp; Problem Management).</li>
</ul>
Benefits<ul>
<li>
Hybrid work model</li>
<li>Healthy working environment</li>
<li>Medical Insurance</li>
<li>Social Insurance</li></ul></div>

Customer Success Engineer

Starlink Qatar

<div>
 
 We are looking for a
 
 Customer Success Engineer
 
 to play a key role in delivering and optimizing platform-based bespoke solutions within a structured joint engagement model.
 
 
 This position ensures that customer requirements are met through tailored solution delivery, proactive issue resolution, and strong collaboration across technical and business teams. The role serves as the primary liaison between platform operations and client stakeholders, driving satisfaction, performance, and continuous improvement.
 
 
 📌 Key Responsibilities
 
 <ul>
 <li>
 Operate under the direction of the Business Lead within the scope of the Platform&rsquo;s Bespoke Solutions and joint engagement framework
 </li>
 <li>
 Act as the primary point of contact for all customer-related issues during service delivery, ensuring timely resolution through coordination with internal technical, operational, and support teams
 </li>
 <li>
 Prepare and manage proposals for bespoke customer engagements aligned with contractual, compliance, and delivery standards
 </li>
 <li>
 Oversee service delivery execution, establishing project controls to ensure initiatives are delivered on time, within scope, and within budget
 </li>
 <li>
 Adhere to quality and governance frameworks
 </li>
 <li>
 Provide regular reporting and updates to senior stakeholders on project progress, risks, and performance metrics
 </li>
 <li>
 Engage proactively with platform teams to ensure seamless communication and cross-functional collaboration
 </li>
 <li>
 Support continuous improvement initiatives by capturing lessons learned, optimizing workflows, and enhancing customer experience
 </li>
 </ul>
 
 🧠 Skills &amp; Abilities
 
 
 
 Communication Excellence
 
 
 <ul>
 <li>
 Excellent verbal and written English communication skills (Arabic is a strong advantage)
 </li>
 <li>
 Ability to present technical and business concepts to both technical and non-technical audiences
 </li>
 </ul>
 
 
 Customer-Centric Mindset
 
 
 <ul>
 <li>
 Ability to understand customer needs, drive solution adoption, and ensure end-to-end satisfaction
 </li>
 </ul>
 
 
 Relationship Management
 
 
 <ul>
 <li>
 Strong interpersonal and stakeholder management skills
 </li>
 <li>
 Experience working across cross-functional and customer-facing teams
 </li>
 </ul>
 
 
 Technical Proficiency
 
 
 <ul>
 <li>
 Solid understanding of cloud platforms and digital solutions
 </li>
 <li>
 Knowledge of security and compliance controls (tenant isolation, encryption, vulnerability assessments, firewalls, SIEM)
 </li>
 <li>
 Familiarity with mission-critical environments and resiliency best practices (disaster recovery, high availability)
 </li>
 </ul>
 
 
 Problem-Solving &amp; Adaptability
 
 
 <ul>
 <li>
 Proactive and resourceful in identifying technical and business challenges
 </li>
 <li>
 Able to work effectively in fast-paced and evolving environments
 </li>
 </ul>
 
 
 Project Coordination
 
 
 <ul>
 <li>
 Skilled in planning, coordinating, and executing multiple concurrent engagements
 </li>
 <li>
 Strong documentation, reporting, and customer success planning abilities
 </li>
 </ul>
 
 
 Collaboration &amp; Enablement
 
 
 <ul>
 <li>
 Experience collaborating with engineering, operations, product, and information security teams
 </li>
 <li>
 Ability to mentor and enable customer teams to maximize solution adoption and value realization
 </li>
 </ul>
 
 
 Analytical &amp; Insight-Driven
 
 
 <ul>
 <li>
 Strong analytical skills to interpret feedback, usage data, and project metrics
 </li>
 <li>
 Ability to convert insights into actionable improvements
 </li>
 </ul>
 
 🎓 Potential Background
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Computer Science, Information Technology, or related field (Master&rsquo;s is an advantage)
 </li>
 <li>
 4&ndash;5 years of experience in customer success, solution delivery, or project coordination within technology-driven environments
 </li>
 <li>
 Experience in pre-sales support, bespoke solution delivery, and stakeholder management
 </li>
 <li>
 Familiarity with structured engagement models, KPI reporting, and governance frameworks
 </li>
 <li>
 Strong technical foundation combined with customer engagement expertise
 </li>
 </ul>
 
 🛠 Preferred Tools
 
 
 
 Project Management:
 
 Jira, Trello, Microsoft Project
 
 
 
 Collaboration:
 
 Microsoft Office Suite, Microsoft Teams
 
 
 
 Documentation:
 
 Confluence, SharePoint, Google Workspace
 
 
 
 CRM:
 
 Salesforce, HubSpot or equivalent
 
 
 
 Data &amp; Reporting:
 
 Advanced Microsoft Excel, Power BI (basic SQL is a plus)
 
 
 🌟 Soft Skills
 
 <ul>
 <li>
 Clear and effective communicator
 </li>
 <li>
 Strong customer focus and problem-solving ability
 </li>
 <li>
 Collaborative team player
 </li>
 <li>
 Excellent time management and adaptability
 </li>
 <li>
 Detail-oriented and proactive in risk identification
 </li>
 </ul>
</div>

Skyflow

<div>Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers&rsquo; most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. 
Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. 
About the role: 
 
As the Customer Success Engineer (CSM), you will lead technical customer consultation and support, getting customers onboarded to Skyflow smoothly and effectively. You and the team of Customer Program Managers (CPM) will act as trusted advisors, providing technical guidance and best practices implementation support to our customers, helping them accelerate their time-to-value on their investment. 
 
We enable some of the world's largest customer in their journey of protecting and governing sensitive data by demonstrating and validating how the Skyflow Privacy Vault and Privacy API uniquely enable agility, while ensuring trust and compliance. 
What you have:<ul><li>
5+ years of technical experience working on SaaS technology platforms</li><li>
3+ years of experience in customer-facing roles</li><li>
Customer and Continuous Improvement Passion</li><li>
Ability to effectively communicate complex technical concepts (Written and Verbal)</li><li>
Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure)</li><li>
Experience with API centric development technologies (OAS, GraphQL, REST, micro-services patterns and concepts)</li><li>
Experience with both Client-side and Server-Side SDKs</li><li>
Experience with Data Architectures (Databases, NoSQL data stores, ETL, Integration, etc.)</li><li>
Application-level security experience (AuthN, AuthZ, Key Management, PBAC, ABAC, RBAC)</li><li>
Experience in ideating solutions and working with technology partners</li><li>
Experience working with end-users and an ability to articulate their challenges</li><li>
An ability to execute efficiently in an ambiguous environment</li><li>
Experience leveraging AI tools and AI-assisted development platforms (e.g., copilots, LLMs, workflow automation tools) to accelerate implementation, improve troubleshooting, and deliver customer value faster.</li><li>
Familiarity with integrating AI-driven analytics or automation into customer-facing workflows to improve scalability, insight generation, and operational efficiency.</li></ul> 
What you'll do:<ul><li>
Gain deep technical understanding of Skyflow&rsquo;s product and integration capabilities to engage with stakeholders in customer organizations.</li><li>
Write basic code samples for Customers to reference during implementation</li><li>
Steward customers through the technical onboarding process</li><li>
Initial Technical Support Point of Contact for customers during and after implementation</li><li>
Consistently achieve successful results, even under tough circumstances</li><li>
Show adaptability when faced with gaining support from varying audiences</li><li>
Leverage AI tools and automation to streamline onboarding, documentation, troubleshooting, and support workflows, enabling scalable customer success operations.</li><li>
Identify and implement AI-driven opportunities to reduce manual effort, accelerate time-to-value, and enhance proactive customer insights and engagement.</li></ul> 
Benefits:<ul><li>
Work from home expense (U.S., Canada, and Australia)</li><li>
Excellent Health, Dental, and Vision Insurance Options (Varies by Country)</li><li>
Vanguard 401k</li><li>
Flexible Paid Time Off (Unlimited)</li><li>
Generous Equity</li></ul>
At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.</div>

Darktrace

<div>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com . 
Job D escription :
The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.
Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.
 
 
What will I be doing:
 
 
Act as a Darktrace and security expert and consultant to customers.
<ul><li>Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
</li><li>Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
</li><li>Work towards and maintain relevant Darktrace certifications
</li><li>Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
</li><li>Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
</li></ul>Work with customers to learn their priorities and map to technical solutions.
<ul><li>Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
</li><li>Document and utilize the values statements and needs of Darktrace customers
</li><li>Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
</li></ul>Work with customers, peers, and stakeholders efficiently and reliably
<ul><li>Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
</li><li>Demonstrate confident presentation skills
</li><li>Maintain organized and timely documentation, account administration, and updates of internal systems
</li><li>Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
</li></ul>What experience do I need?
<ul><li>2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
</li><li>Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
</li><li>Experience within the cyber security industry preferred
</li><li>Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
</li><li>Confident, polished communicator with a proven ability to build lasting, critical business relationships
</li><li>Fluency in Arabic and English is essential</li></ul> 
Benefits:
<ul><li>24 days&rsquo; holiday + All national public holidays,
</li><li>Additional day off for your birthday,
</li><li>Life insurance,
</li><li>Medical insurance,
</li><li>Employee Assistance Program.</li></ul></div>

Veeam Software

<div><div><div>Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.
</div></div><h4 class="jobSectionHeader">
About the Role</h4>

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&amp;R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.
<h4 class="jobSectionHeader">
What You'll Do</h4>
<ul><li>Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.</li>
<li>Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.</li>
<li>Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.</li>
<li>Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.</li>
<li>Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.</li>
<li>Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.</li>
<li>Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.</li>
<li>Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.</li>
<li>Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5&ndash;50 Enterprise and Commercial-Named accounts with $100K+ ARR.</li>
<li>Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.</li>
</ul><h4 class="jobSectionHeader">What You'll Bring</h4>
<ul><li>5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.</li>
<li>Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&amp;R best practices.</li>
<li>Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.</li>
<li>VMCE certification required (may be completed post-hire within an agreed timeframe).</li>
<li>Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert</li>
<li>Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.</li>
<li>Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.</li>
<li>Excellent communication, cross-functional collaboration, and stakeholder management skills.</li>
</ul><h4 class="jobSectionHeader">What You'll Get</h4>
<ul><li>18 paid vacation days, plus three global VeeaMe Days for self-care and 24 volunteer hours annually</li>
<li>Private medical coverage for you and up to four dependents</li>
<li>Life, accident, and disability insurance with enhanced coverage</li>
<li>Wellbeing allowance for physical and mental wellness</li>
<li>Free confidential counselling and coaching via Employee Assistance Programme (EAP)</li>
<li>Meal, fuel, and transportation benefits based on work arrangement</li>
<li>Daycare reimbursement and safe cab facility for eligible employees</li>
<li>Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O'Reilly) and mentoring through our MentorLab program</li>
</ul>
#LI-TR1<div>
<div>
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.</div>
<div>
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. 
 
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.</div></div></div>

Fortanix

<div>
 
 About Us:
 
 
 
 In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.
 
 
 As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.
 
 
 Our commitment to solving the world's toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake.
 
 
 Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.
 
 
 
 Job Description
 
 
 
 At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking a
 
 Customer Success Engineer
 
 who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success.This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams. Success will be measured by customer's product usage and adoption, renewal and expansion.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Participate and lead technical design workshops with customers
 </li>
 <li>
 Design, Configure and Implement our platform
 </li>
 <li>
 Customer training and enablement
 </li>
 <li>
 Drive product adoption and usage
 </li>
 <li>
 Ensure customers are wildly successful and renewing and referenceable
 </li>
 <li>
 Troubleshoot and resolve production issues
 </li>
 <li>
 Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers
 </li>
 <li>
 Be the voice of the customer with engineering, product management and rest of the company
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 You are someone who:
 
 
 
 <ul>
 <li>
 Pays attention to details
 </li>
 <li>
 Is extremely responsive and able to get back to customers in minutes in most cases
 </li>
 <li>
 Can work independently, while also being an effective member of a team
 </li>
 <li>
 Knows how to collect, create, and track support tickets
 </li>
 <li>
 Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us
 </li>
 <li>
 Differentiates a feature request from bug triage
 </li>
 <li>
 Identifies automation opportunities for troubleshooting common issues
 </li>
 <li>
 Every interaction should result into an action trail (KB, product feature, etc.)
 </li>
 <li>
 Is a customer champion
 </li>
 <li>
 Keeps track of new requests coming from customers and would want to influence product management
 </li>
 <li>
 Influences product features to fix common problems
 </li>
 <li>
 Is aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering team
 
 
 </li>
 </ul>
 
 What You'll Need (Basic Qualifications)
 
 
 
 <ul>
 <li>
 Hands-on 5+ years of Professional Services experience implementing HSM or Key Management platforms and use cases
 </li>
 <li>
 Be in any discipline or equivalent
 </li>
 <li>
 Flexible working in different time zones depending on the customer
 </li>
 <li>
 Experience in designing, demonstrating, and executing proof-of-concepts (PoCs) for customers independently
 </li>
 <li>
 Strong technical proficiency is required, with hands-on experience in systems administration, container technologies, and scripting languages
 </li>
 <li>
 Demonstrated hands-on experience with at least one HSM or KMS platform, including but not limited to AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, or IBM Key Protect
 </li>
 <li>
 Strong working knowledge of cryptographic interfaces, such as PKCS#11, CAPI, CNG, JCE, and KMIP
 </li>
 <li>
 Experienced with various database encryption, tokenization, certificate management other key management operations
 </li>
 <li>
 Ability to work in a highly fast-paced, rapid growth environment
 </li>
 <li>
 Strong collaboration, written and communication skills
 </li>
 <li>
 ***Must live in the UAE***
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine data security in for hybrid cloud, AI and Post Quantum.
 </li>
 <li>
 Quarterly recharge days
 </li>
 <li>
 40 hours of Volunteer Time Off/year
 </li>
 <li>
 Internet stipend
 </li>
 <li>
 Friendly culture that brings the best out of everybody
 </li>
 <li>
 Being able to work Fully remote
 
 
 </li>
 </ul>
 
 Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, colour, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
 
</div>

Customer Success Engineer (UAE)

<div>About Us:
In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.
As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.
Our commitment to solving the world&rsquo;s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake.
Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.
Job Description
At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking a Customer Success Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success.This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams. Success will be measured by customer's product usage and adoption, renewal and expansion.
Responsibilities include:<ul>
<li>
Participate and lead technical design workshops with customers</li>
<li>Design, Configure and Implement our platform</li>
<li>Customer training and enablement</li>
<li>Drive product adoption and usage</li>
<li>Ensure customers are wildly successful and renewing and referenceable</li>
<li>Troubleshoot and resolve production issues</li>
<li>Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers</li>
<li>Be the voice of the customer with engineering, product management and rest of the company</li>
</ul>
Requirements
You are someone who:<ul>
<li>
Pays attention to details</li>
<li>Is extremely responsive and able to get back to customers in minutes in most cases</li>
<li>Can work independently, while also being an effective member of a team</li>
<li>Knows how to collect, create, and track support tickets</li>
<li>Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us</li>
<li>Differentiates a feature request from bug triage</li>
<li>Identifies automation opportunities for troubleshooting common issues</li>
<li>Every interaction should result into an action trail (KB, product feature, etc.)</li>
<li>Is a customer champion</li>
<li>Keeps track of new requests coming from customers and would want to influence product management</li>
<li>Influences product features to fix common problems</li>
<li>Is aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering team</li>
</ul>
What you&rsquo;ll need (Basic Qualifications)<ul>
<li>
Hands-on 5+ years of Professional Services experience implementing HSM or Key Management platforms and use cases.</li>
<li>Be in any discipline or equivalent</li>
<li>Flexible working in different time zones depending on the customer</li>
<li>Experience in designing, demonstrating, and executing proof-of-concepts (PoCs) for customers independently.</li>
<li>Strong technical proficiency is required, with hands-on experience in systems administration, container technologies, and scripting languages.</li>
<li>Demonstrated hands-on experience with at least one HSM or KMS platform, including but not limited to AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, or IBM Key Protect.</li>
<li>Strong working knowledge of cryptographic interfaces, such as PKCS#11, CAPI, CNG, JCE, and KMIP.</li>
<li>Experienced with various database encryption, tokenization, certificate management other key management operations.</li>
<li>Ability to work in a highly fast-paced, rapid growth environment.</li>
<li>Strong collaboration, written and communication skills</li>
<li>***Must live in the UAE***</li>
</ul>
Benefits<ul>
<li>
We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine data security in for hybrid cloud, AI and Post Quantum.
</li><li>Quarterly recharge days</li>
<li>40 hours of Volunteer Time Off/year</li>
<li>Internet stipend</li>
<li>Friendly culture that brings the best out of everybody</li>
<li>Being able to work Fully remote</li>
</ul>
Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, colour, religion, age, gender, gender identity, sexual orientation or any other status. If you&rsquo;re interested in working in a fast growing, exciting working environment &ndash; we encourage you to apply!</div>

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