customer success engineer

Medianova

<div>
 
 
 Customer Success Engineer
 
 
 
 
 
 
 We're seeking customer-obsessed senior engineers to drive service adoption and reliability across our CDN &amp; Security platform. You'll proactively prevent incidents, accelerate response/RCA, and automate runbooks &amp; alerts (IaC/CI-CD mindset) to protect SLA/SLOs and outcomes.
 
 
 
 
 
 
 About Medianova
 
 
 
 Medianova powers global experiences with high-performance CDN, Security (WAF/DDoS), Streaming, and cloud solutions across 22+ countries. With a dense edge footprint in EMEA and globally, we deliver low latency, high availability, and enterprise-grade security for leading brands&mdash;supported by 24/7 Network Operations Center, ISO 27001 practices, and GDPR-ready operations.
 
 
 
 
 
 
 Why this role matters
 
 
 
 You'll sit at the intersection of customers and platform reliability&mdash;proactively preventing issues, accelerating incident response, and driving automation that improves availability, performance, and customer outcomes. (No people management; this is hands-on technical ownership.)
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 Proactive operations:
 
 
 Monitor CDN/Security stacks end-to-end; detect anomalies early and act to protect SLAs/SLOs.
 
 
 
 
 First technical touch
 
 :
 
 Own the initial technical response for enterprise customers; triage, communicate, and resolve.
 
 
 
 
 Incident &amp; RCA:
 
 
 Diagnose CPU/Mem/IO/bandwidth/latency/5xx trends; run root-cause analyses and propose durable fixes.
 
 
 
 
 Onboarding &amp; configuration:
 
 
 Assist with DNS, caching rules, TLS/SSL, WAF policies, origin settings, and performance tuning.
 
 
 
 
 Automation &amp; runbooks:
 
 
 Create scripts (Bash/Python), alert rules, dashboards, and self-service runbooks to reduce toil/MTTR.
 
 
 
 
 Health &amp; reporting:
 
 
 Track health metrics, produce clear status updates/post-mortems, and support QBR/EBR inputs.
 
 
 
 
 Cross-team delivery:
 
 
 Collaborate with Data, Infra, Datacenter, Product/Security to land safe and measurable improvements.
 
 
 
 
 
 
 Must-haves
 
 
 
 Bachelor's in CS or related. 2+ years with Linux in production.
 
 
 Networking basics: TCP/IP, DNS, TLS/SSL. Monitoring/alerting (e.g., PRTG, Grafana, Prometheus, Zabbix).
 
 
 Comfortable with logs and incident tooling (ELK/Kibana/Fluentd).
 
 
 Scripting: Bash and at least one of Python/Go to automate routine tasks.
 
 
 Strong communication in Turkish &amp; English (spoken/written).
 
 
 Willingness for shift work in a 24/7 environment.
 
 
 
 
 
 
 Nice-to-haves
 
 
 
 Familiarity with CDN architecture,caching layers, global delivery.
 
 
 WAF/DDoS exposure; Nginx basics; API usage (REST).
 
 
 Container/runtime familiarity (Docker) and cloud/object storage.
 
 
 SRE concepts (SLOs, error budgets), ITIL incident/change.
 
 
 Basic SQL for ad-hoc analysis; Git for change tracking.
 
 
 
 
 
 
 Soft skills we value
 
 
 
 Customer empathy + clarity: translate complex issues into clear actions/outcomes.
 
 
 Ownership &amp; bias to action: reduce noise, automate the fix, measure impact.
 
 
 Structured thinking: prioritize, document, and close the loop.
 
 
 Calm under pressure: steady comms during incidents.
 
</div>

Customer Success Engineer

Hire Overseas

Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools.
 This is not a passive support role—you’ll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you’ve got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you.
 
Perks & Benefits: 
<ul>
<li>Get paid in USD every 15th & 30th of the month</li>
<li>Up to 14 days paid time off annually, from day 1</li>
<li>Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)</li>
<li>100% remote – work from anywhere</li>
<li>Be part of meaningful, high-impact international projects</li>
<li>Work with a fast-moving team where your ideas matter</li>
</ul>
What You’ll Do: 
<ul>
<li>Manage customer onboarding and implementation across various AI-powered automation solutions</li>
<li>Build and maintain automation workflows using tools like **Make.com and Zapier**</li>
<li>Guide customers through technical integrations, including APIs and webhooks</li>
<li>Collaborate with product and engineering teams to deliver client feedback and feature needs</li>
<li>Serve as the main point of contact for customer success, adoption, and retention</li>
<li>Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases</li>
<li>Maintain accurate internal documentation and help build customer-facing playbooks</li>
<li>Continuously improve onboarding processes, communication flows, and automation templates</li>
<li>Support reporting and insights tied to automation performance and client usage</li>
</ul>
✅ Who You Are: 
<ul>
<li>3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products</li>
<li>Strong experience with automation platforms like Make.com, Zapier, or similar tools</li>
<li>Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents</li>
<li>Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)</li>
<li>Excellent English communication (verbal + written)</li>
<li>Ability to manage multiple customer projects, timelines, and requests simultaneously</li>
<li>Confident building SOPs, internal systems, and scalable support processes</li>
<li>Proactive, self-managed, and capable of navigating ambiguity with confidence</li>
</ul>
Nice-to-Have: 
<ul>
<li>Hands-on experience deploying AI voice agents or AI-powered support tools</li>
<li>Experience integrating systems across CRMs, Airtable, Google Sheets, or internal databases</li>
<li>Exposure to early-stage startup environments and fast-paced remote teams</li>
<li>Ability to create training videos, playbooks, or documentation</li>
<li>Experience with no-code tools, automation stacks, and customer onboarding at scale</li>
</ul>
This is a hybrid role combining client-facing success and technical automation implementation. We’re looking for someone who can deliver value quickly, think strategically, and move fast—with AI tools in your toolkit.:
 
Application Process Overview : 
Our comprehensive selection process ensures we find the right fit for both you and our clients:
 <ul>
<li>Initial Application - Submit your application and complete our prequalifying questions</li>
<li>One-way Video Interview - Record a brief one-way video introduction to showcase your communication skills</li>
<li>Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)</li>
<li>Recruitment Interview - Initial screening with our talent team</li>
<li>Executive Interview - Meet with senior leadership to discuss role alignment</li>
<li>Client Interview - Final interview with the client team you'd be supporting</li>
<li>Job Offer - Successful candidates receive a formal offer to join the team</li>
</ul>
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Customer Success Engineer - AI & Automation

Cardinal Health

<div>Job Description
What Customer Success contributes to Cardinal Health 
 
Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. 
 
Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals.
The Customer Experience Engineer supports various clinical applications, translates business requirements into technical specifications, maintains relationships with the development and business teams, and drives standard business processes. The engineer should understand business priorities and the relative importance of their projects. This engineer should be able to identify multiple approaches to problem solving and recommend the best-case solution. Furthermore, an engineer must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams, customers, and clients. 
Responsibilities:<ul><li>
Assist frontline analysts with escalation and resolution of complex technical issues reported by customers</li><li>
Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.</li><li>
Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices</li><li>
Translate requirements, produce feasibility reports and design solutions to improve productivity and efficiency</li><li>
Manage flow of data between Cardinal Health, its customers and other 3rd Party vendors.</li><li>
Coordinate and report on project progress, obstacles and accomplishments to key Business and IT stakeholders.</li></ul> 
Qualifications<ul><li>
2-4 years of experience, preferred</li><li>
Bachelor's degree in related field, or equivalent work experience, preferred</li><li>
Must be flexible with being in office based on location or team needs</li><li>
Must participate in testing activities outside of normal working hours</li><li>
Must be willing to visit customer sites</li><li>
Windows OS (all versions) and Microsoft Office expert, preferred</li><li>
Hardware and Networking proficiency, preferred</li><li>
Experience with tablets and printers</li><li>
Understanding of DNS server and basic IP routing, preferred</li><li>
Windows Server (Server 2008 and up) familiarity preferred</li><li>
General knowledge of EDI</li><li>
Experience with healthcare or pharmacy workflows or IT software, preferred</li><li>
Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred</li><li>
Ability to communicate free of technical language to the business and end-user</li><li>
Demonstrate strong analytical and project management skills</li><li>
Demonstrate IT knowledge and expertise in the areas being developed or enhanced</li><li>
Strong collaboration, multi-tasking, and organization skills</li><li>
Strong oral and written English communication skills</li><li>
Demonstrate thorough knowledge of the industry and trends</li></ul> 
What is expected of you and others at this level<ul><li>
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks</li><li>
Works on projects of moderate scope and complexity</li><li>
Identifies possible solutions to a variety of technical problems and takes action to resolve</li><li>
Applies judgment within defined parameters</li><li>
Receives general guidance and may receive more detailed instruction on new projects</li><li>
Work reviewed for sound reasoning and accuracy</li></ul>
Anticipated salary range: $ 68,500-$88,020
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.<ul><li>
Medical, dental and vision coverage</li><li>
Paid time off plan</li><li>
Health savings account (HSA)</li><li>
401k savings plan</li><li>
Access to wages before pay day with myFlexPay</li><li>
Flexible spending accounts (FSAs)</li><li>
Short- and long-term disability coverage</li><li>
Work-Life resources</li><li>
Paid parental leave</li><li>
Healthy lifestyle programs</li></ul>
Application window anticipated to close: 1/18/2026*if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate&rsquo;s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.</div>

Sr. Analyst, Customer Success

Vitalen Holding A.Ş.

<div>
 
 
 About the Position
 
 
 
 
 
 
 We are looking for a
 
 Application Support
 
 
 Engineer
 
 to join our growing SaaS team. In this role, you will be responsible for ensuring our customers have a seamless onboarding experience, receive effective training, and get the technical support they need to succeed with our platform.
 
 
 You will work closely with both customers and internal teams to deliver value, solve technical challenges, and ensure customer satisfaction and product adoption.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 ● Manage the onboarding and setup process for new customers
 
 
 ● Conduct product training sessions and create documentation or video materials when needed
 
 
 ● Provide technical support and troubleshooting for customer issues related to product usage, configuration, and integrations
 
 
 ● Collaborate with the development team to communicate bugs, feature requests, and customer feedback
 
 
 ● Monitor customer health metrics, usage data, and proactively identify improvement opportunities
 
 
 ● Assist customers with API integrations, data configuration, and account settings
 
 
 ● Ensure customer satisfaction by maintaining timely and professional communication
 
 
 ● Contribute to internal knowledge base and support process improvements
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 ● Bachelor&rsquo;s degree in Industrial Engineering, Computer Engineering or a related technical field
 
 
 ● 1&ndash;3 years of experience in technical support, customer success, or application support (preferably in a SaaS environment)
 
 
 ● Basic knowledge of web technologies, RESTful APIs, and relational databases (SQL)
 
 
 ● Basic knowledge of .NET, JavaScript, or other modern backend/frontend technologies
 
 
 ● Strong problem-solving skills and the ability to explain technical concepts clearly to non-technical users
 
 
 ● Excellent communication and customer relationship skills
 
 
 ● Proactive, patient, and solution-oriented mindset
 
 
 ● Good command of written and spoken English
 
 
 
 
 
 
 Nice to Have (Preferred)
 
 
 
 
 
 
 ● Experience working with multi-tenant SaaS platforms
 
 
 ● Familiarity with cloud platforms (Azure, AWS, or GCP)
 
 
 ● Hands-on experience with monitoring tools (ElasticSearch, Kibana, Grafana, etc.)
 
 
 ● Background in writing or presenting technical documentation or training materials
 
</div>

Application Support Engineer

Neo4j

<div><div><div>About Neo4j:</div>
<div>
Neo4j is the leader in Graph Database &amp; Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we&rsquo;re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart.

Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it&rsquo;s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j&rsquo;s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.</div> 
<div></div>
<div>Our Vision:</div>
<div>
At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we&rsquo;re disrupting how organizations leverage their data to innovate and stay competitive.
</div></div><div>
The Role

Support Engineering Department:

Neo4j Support Engineering is an integral part of Customer Success and a key foundation for the long-term success and satisfaction of our growing customer base. Neo4j Support works on deeply understanding our customers' environments, questions and issues to ensure they get the most out of their investment in Neo4j.

What You'll Do:

As a Technical Support Engineer, you&rsquo;ll spend your first 2-4 months immersed in learning Neo4j&rsquo;s products, support and other internal processes, and working support cases from customers to build up the appropriate level of experience and insight needed to deliver the level of support Neo4j&rsquo;s customers have come to appreciate and expect. You will also have the opportunity to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team, including Support. Last but not least, you will be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet the needs of our customers and opportunities for graph solutions in the market.

Qualifications:

A Technical Support Engineer at Neo4j is comfortable troubleshooting technical issues, speaking with customers about their needs, questions, and concerns, and working with their colleagues as part of a growing team distributed across the globe. Specific qualifications for the role include:

Role Skills:
<ul>
<li>Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts.</li>
<li>Establish and constantly build upon a solid technical understanding of Neo4j and how our customers build, deploy and manage applications using our graph platform.</li>
<li>Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently.</li>
<li>Constantly work to streamline and improve processes, tools, Neo4j&rsquo;s product offerings, and the overall customer experience.</li>
<li>Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike.</li>
<li>Effectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams.</li>
<li>Provide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements.</li>
<li>Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs.</li>
<li>Passion for solving Customer problems.</li>
<li>Take responsibility and ownership with Customer problems.</li>
</ul>
Technical Skills:
<ul>
<li>Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points.</li>
<li>Troubleshoot performance issues in JVM based software (4j means for Java).</li>
<li>Consult with customers on Cypher query tuning (SQL for graphs) and data model design to address performance needs and expanding use cases.</li>
<li>Embrace Neo4j as a part of the customer&rsquo;s overall architecture, with a need to advise and troubleshoot client application driver connections from official drivers in the following languages/frameworks: Java, Spring, JavaScript, Python, .NET, Go and the JDBC API.</li>
<li>Review and provide suggested improvements to Java User Defined Procedures (and UDFs) and other Neo4j Java API questions (Java experience preferred).</li>
<li>Efficiently troubleshoot cluster issues across multiple servers, data centers, and regions, in a variety of clouds (AWS, Azure, GCP, etc), virtual, and bare metal environments.</li>
<li>Possess demonstrated proficiency in Linux (primarily) and Windows (secondary) environments (#1 and #2 most common OS&rsquo;s, respectively).</li>
<li>Background in database technologies (SQL, noSQL ) or competing graph database technologies.</li>
<li>Docker and Kubernetes, distributed technologies and clustering</li>
<li>Nice to have: Graph Data Science technology experience, UI, UX</li>
</ul>
Other Requirements:
<ul>
<li>B.S. or M.S. in Computer Science or Engineering, or other technical fields strongly considered</li>
<li>Occasional travel, up to 20% expected</li>
<li>Preferable prior experience in a customer facing support role</li></ul></div><div><div> 
Why Join Neo4j?</div>
<div>
Neo4j is, without question, the most popular graph database in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.
<ul>
<li>Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.</li>
<li>Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.</li>
<li>84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.</li>
<li>Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.</li>
<li>Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.</li>
<li>A recent Forrester Total Economic Impact&trade; Study cited Neo4j as delivering 417% ROI to customers.</li>
<li>Neo4j was named as a Visionary in the 2023 Gartner&reg; Magic Quadrant&trade; for Cloud Database Management Systems among 19 other recognized global DBMS vendors. Neo4j was also ranked as a Strong Performer among 14 top vendors in The Forrester Wave&trade;: Vector Databases, Q3 2024.</li>
</ul>
Research shows that members of underrepresented communities are less likely to apply for jobs when they don&rsquo;t meet all the qualifications. If this is part of the reason you hesitate to apply, we&rsquo;d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.
</div>
<div>Neo4j Values:</div>
<div>
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

(we)-[:VALUE]-&gt;(relationships) 
(we)-[:FOCUS_ON]-&gt;(userSuccess) 
(we)-[:THRIVE_IN]-&gt;(:Culture {type: [&lsquo;Open&rsquo;, &lsquo;Inclusive&rsquo;]}) 
(we)-[:ASSUME]-&gt;(:Intent {direction:&rsquo;Positive&rsquo;}) 
(we)-[:WELCOME]-&gt;(:Discussions {nature: &lsquo;IntellectuallyHonest&rsquo;}) 
(we)-[:DELIVER_ON]-&gt;(ourCommitments)

Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.</div></div></div>

Technical Support Engineer

Design & Build Recruitment

Overview Solutions Architect - AUS/NZ. Location: Remote / Sydney / Melbourne. Department: Channels & Partnerships. Reports to: Account Executive - AUS/APAC. Type: Full-Time. Salary: Competitive, based on experience. About the Role: We are looking for a Solutions Architect to act as the technical lead for customers and channel partners across Australia and New Zealand. This is a hands-on role, working closely with our partners to design, position, and deploy solutions while providing pre- and post-sales support, training, and ongoing enablement. Your success will be measured by partner adoption, solution quality, training impact, and marketplace engagement. You'll be the trusted technical advisor who ensures partners have everything they need to succeed. What You'll Do Pre-Sales Enablement <ul><li>Partner with sales teams to design and position solutions </li><li>Deliver engaging demos and presentations to customers, partners, and industry events </li><li>Contribute technical input to proposals and RFPs </li> </ul>Post-Sales Success <ul><li>Onboard new partners and deliver training sessions </li><li>Provide best-practice guidance to drive adoption and platform usage </li><li>Act as the local technical escalation point, coordinating with global engineering and support </li> </ul>Marketplace Collaboration <ul><li>Build strong technical and commercial relationships with marketplace partners </li><li>Ensure our solutions are considered in joint bids and proposals </li><li>Identify cross-sell and upsell opportunities and pass qualified leads to sales </li> </ul>Industry Engagement <ul><li>Represent the company at conferences and events </li><li>Share partner and customer insights with product and go-to-market teams </li> </ul> What We're Looking For <ul><li>3-6 years in pre-sales, solutions engineering, or partner/customer success </li><li>Experience in cybersecurity, SaaS, networking, or OT environments (smart buildings background highly valued) </li><li>Ability to deliver clear, engaging presentations to both technical and non-technical audiences </li><li>Experience working with channel partners or technology ecosystems </li><li>Excellent communication, problem-solving, and relationship-building skills </li><li>Comfortable working independently in a fast-moving environment </li><li>Willingness to travel within Australia (1-2 trips per month) and occasionally overseas (1-2 trips per year) </li><li>Valid passport and full working rights in Australia </li> </ul>Bonus Points For: <ul><li>Knowledge of OT security, secure remote access, or zero trust technologies </li><li>Hands-on experience with containerised applications, edge computing, or networking hardware </li><li>Experience with technology marketplaces or joint go-to-market programs </li> </ul> What Success Looks Like <ul><li>Delivering regular partner training sessions </li><li>Achieving high partner satisfaction scores ( 8/10) </li><li>Driving growth in platform adoption across partner accounts </li><li>Identifying opportunities through marketplace partners for the sales team </li><li>Strong conversion rates from demos to opportunities </li> </ul> Why Join Us <ul><li>Work with a global team tackling real challenges in critical infrastructure </li><li>Take a central role in enabling our partner and marketplace ecosystem in ANZ </li><li>Competitive compensation and benefits </li><li>A collaborative culture that values innovation, ownership, and professional growth </li> </ul>

Solutions Architect

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