customer success executive

HexaClicks

Location: Gulberg, LahoreTiming: 03:00 PM &ndash; 12:00 AMExperience: 1&ndash;2 years (Customer Success / Account Executive)Overview:We are looking for a motivated Customer Success Executive to manage client accounts, ensure smooth coordination with internal teams, and deliver an exceptional customer experience.Key Responsibilities:<ul><li>Manage and grow assigned customer accounts</li><li>Handle client inquiries and convert them into sales</li><li>Coordinate with the design team for timely, high-quality output</li><li>Work with the support team to ensure smooth order fulfillment</li><li>Maintain strong communication and build long-term client relationships</li><li>Monitor sales performance and achieve monthly targets</li><li>Ensure overall customer satisfaction and retention</li></ul>Requirements:<ul><li>1&ndash;2 years of relevant experience</li><li>Strong communication and client-handling skills</li><li>Ability to coordinate with multiple teams</li><li>Problem-solving attitude with attention to detail</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Success Executive

Veclar Technologies

Customer Success ExecutiveCompany: Veclar Technologies (Pvt.) Ltd. Location: Rawalpindi (On-site) Shift: U.S. Night Shift (6:00 PM &ndash; 3:00 AM PKT) Working Days: Monday to Friday Compensation:<ul><li>Hourly Rate: PKR 16,000</li><li>Monthly Salary: Up to PKR 150,000 (based on experience)</li><li>Additional performance-based commission (paid in USD)</li></ul>About Veclar TechnologiesVeclar Technologies (Pvt.) Ltd. is a rapidly growing provider of SaaS and CRM solutions, serving clients across the United States and Canada. We take pride in our professional, collaborative work culture, timely compensation, and clear pathways for career advancement based on performance.Role OverviewWe are seeking a Customer Success Executive to strengthen relationships with our U.S.-based clients, ensure smooth onboarding, and support sales operations. This role is ideal for an individual with excellent communication skills, a passion for customer satisfaction, and the drive to excel in a fast-paced environment.Key Responsibilities<ul><li>Build and maintain strong, long-term relationships with U.S. clients.</li><li>Conduct outreach through phone, email, and CRM tools to engage potential customers.</li><li>Schedule and lead meetings with key decision-makers.</li><li>Manage onboarding processes and promptly resolve client queries.</li><li>Maintain accurate records and communication logs within the CRM system.</li><li>Collaborate with internal teams to improve client experience, satisfaction, and retention.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (graduates preferred).</li><li>1&ndash;3 years of experience in Customer Success, Business Development, or Client Relations.</li><li>Excellent English communication skills (both written and verbal).</li><li>Strong interpersonal, organizational, and time management skills.</li><li>Ability to manage multiple client accounts and prioritize effectively.</li><li>Proficiency with CRM platforms and B2B communication.</li></ul>Preferred Qualifications<ul><li>Experience in SaaS or CRM-based environments.</li><li>Prior experience with U.S. or Canadian clients.</li><li>Professional email and phone communication etiquette.</li><li>Self-motivated, target-driven, and adaptable to dynamic work environments.</li></ul>What We Offer<ul><li>Performance-based commission in USD.</li><li>Clear career progression within Client Success and SaaS Sales.</li><li>A supportive, professional, and growth-oriented workplace.</li><li>Exposure to international clients and leading CRM tools.</li></ul>How to ApplyContact: (+92) 332 5755577 HR Department &ndash; Veclar Technologies (Pvt.) Ltd.Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Techies Global

- Must have 1 year experience in Digital Marketing Campaign as a Customer Success Executive.- Timings 7pm-4am on Site.- Location: Wapda Town, Lahore.- Apply only if you have Relevant Experience of Retention and Upsell in Digital Marketing Campaign.Job Type: Full-timePay: Rs100,000.00 - Rs125,000.00 per monthExperience:<ul><li> Digital Marketing Campaign: 1 year (Preferred)</li></ul>Work Location: In person

AW Rostamani

<div><ul><li>Revenue Support &amp; Service Standards
</li>Assist in generating quality appointments through outbound and inbound communication, ensuring a smooth customer journey<li>
</li>Maintain a courteous, professional attitude and provide accurate information to help increase customer satisfaction and loyalty<li>
</li>Support the achievement of team revenue goals by contributing to a high standard of customer service<li>
</li>Work towards achieving assigned qualitative KPIs related to customer handling, call quality, and service consistency<li>
</li>Support team initiatives aimed at improving customer interactions and conversion rates<li>
</li><li>Follow brand guidelines when booking appointments for respective Business units
</li>Ensure accuracy in capturing customer details and appointment requests in CRM systems<li>
</li>Maintain professionalism during all customer interactions, especially over calls and emails<li>
</li><li>Generate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations
</li><li>Build rapport with customer and delivering proper customer service with professional behaviour and accurate information to increase overall customer retention and customer lifetime value
</li><li>Ensure applying brand specific guidelines to generate appointments for business and ensure that quality of appointments
</li>Ensure application of proper quality standards and professionalism on call is maintained, to impact generated revenue and conversions<li>
</li><li>Provide prompt resolution to customer queries leading to higher customer satisfaction and improving overall relation
 </li><li>Follow the customer connect protocols and provide seamless experience across various points of customer journey
 </li><li>Support and provide superior service via phones, e-mails as a receiver and caller
</li>Use questioning and listening skills that support effective telephone communication<li>
</li>Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects<li>
 </li><li>Effectively deal with job stress, angry callers, and upset customers
</li>Use the most appropriate way to communicate and apply the elements of building positive rapport with different types of customers over the phone<li>
</li>Apply the proper telephone etiquette to satisfy various customer situations<li>
 </li>Apply appropriate actions to effectively control a telephone call<li>
 </li>Identify voice skills and how to enhance a good telephone presentation<li>
</li><li>Meets commitments to customers
</li><li>Policies, Procedures and Corporate Governance
</li><li>Ensure complete adherence to company policies and floor instructions
 </li><li>Display time flexibility towards shifts as per work floor requirements
</li>Meet the required SLA&rsquo;s and KPI&rsquo;s 
<li>
</li></ul>Educational Qualification
Diploma graduate or equivalent required 
<ul><li>
</li></ul>Work Experience
 <ul><li>2-3 years of customer service experience preferred 
</li></ul>Languages
<ul><li>English a must; bilingual</li></ul></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Nair Systems

Job description:- Identify and pursue new business opportunities in the IT sector- Build relationships with C-level executives and decision-makers- Understand client needs and present tailored solutions- Meet and exceed sales targets- Collaborate with pre-sales and delivery teamsRequirements:- 2+ years sales of experience- Strong communication and negotiation skills- Proven track record of meeting sales targets- Understanding of IT trends and technologiesJob Types: Full-time, PermanentPay: BD250.000 - BD350.000 per month

B2B Merx

<div>
 
 
 📍 Location: Kuwait
 
 
 
 
 🎓 Level: 1&ndash;2 Years Experience
 
 
 
 
 
 
 About B2BMerx
 
 
 
 B2BMerx is a leading B2B business solutions enabler in Kuwait, providing integrated software and hardware solutions including POS systems, ERP, kiosks, digital signage, payment solutions, and enterprise mobility devices. We proudly partner with Samsung, Sunmi, and Motorola to deliver high-quality business technology solutions across multiple industries.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for a Junior Sales Executive to support our
 
 
 Customer Success operations
 
 
 by serving as a local representative for our global technology partners and B2BMerx systems, ensuring effective communication and support for our customers in Kuwait.
 
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 
 Follow up with clients after onboarding to ensure successful system usage
 
 </li>
 <li>
 
 Support customers in using POS / ERP systems effectively
 
 </li>
 <li>
 
 Represent international technology providers and B2BMerx systems locally
 
 </li>
 <li>
 
 Maintain client communication and ensure customer satisfaction
 
 </li>
 <li>
 
 Contact and follow up with existing and potential clients
 
 </li>
 <li>
 
 Coordinate between clients and technical teams
 
 </li>
 <li>
 
 Assist in client onboarding and system setup follow-up
 
 </li>
 <li>
 
 Handle client inquiries and basic support requests
 
 </li>
 <li>
 
 Maintain client data and prepare reports
 
 </li>
 <li>
 
 Prepare basic quotations and follow up on proposals
 
 </li>
 <li>
 
 Meet clients in showroom when needed
 
 </li>
 <li>
 
 Communicate with clients via phone and attend occasional field visits
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 
 Proficient in Microsoft Office, with strong expertise in Excel (essential)
 
 </li>
 <li>
 
 Fluent in Arabic
 
 </li>
 <li>
 
 Good English communication skills
 
 </li>
 <li>
 
 Good communication skills over phone and in-person
 
 </li>
 <li>
 
 Organized and able to follow up with multiple clients
 
 </li>
 <li>
 
 Basic understanding of business systems is a plus
 
 </li>
 </ul>
 
 
 
 
 Preferred Background
 
 <ul>
 <li>
 
 Degree in Business, MIS, IT, or related field
 
 </li>
 <li>
 
 1&ndash;2 years of experience in sales, support, or customer service
 
 </li>
 </ul>
 
 
 
</div>

Junior Sales Executive – Customer Success Support

Joggers Footwear

Job SummaryAs a Customer Success Manager, you will be the primary point of contact for our key clients, ensuring they derive maximum value from our footwear products and services. You will focus on building long-term relationships, identifying upsell opportunities, and resolving issues to enhance customer satisfaction and retention. This role is crucial in a manufacturing environment where product quality, timely delivery, and customization play key roles in success. Based in our Kozhikode headquarters, you will collaborate with cross-functional teams including sales, production, and logistics to support our clients' needs.Key Responsibilities<ul><li>Client Relationship Management: Develop and maintain strong relationships with assigned customers, including retailers, wholesalers, and distributors, through regular check-ins, virtual/in-person meetings, and proactive communication.</li><li>Onboarding and Training: Guide new clients through product onboarding, providing training on our footwear lines, customization options, and best practices for inventory management and sales.</li><li>Success Planning: Create personalized success plans for clients, aligning their goals (e.g., sales targets, product performance) with our offerings, and track progress using metrics like customer health scores and Net Promoter Scores (NPS).</li><li>Issue Resolution: Handle customer inquiries, complaints, and feedback related to product quality, delivery delays, or supply chain issues, coordinating with internal teams to ensure swift resolutions.</li><li>Upsell and Expansion: Identify opportunities for account growth, such as recommending new product lines, bulk orders, or value-added services like custom branding or sustainable materials.</li><li>Performance Analysis: Monitor client usage and satisfaction through data analytics, generating reports on key performance indicators (KPIs) and suggesting improvements to enhance outcomes.</li><li>Market Insights: Gather feedback on market trends, competitor products, and customer preferences in the footwear sector to inform product development and strategy.</li><li>Collaboration: Work closely with sales, marketing, production, and quality control teams to align on customer needs and contribute to overall business objectives.</li><li>Compliance and Documentation: Ensure all interactions comply with industry regulations, maintain accurate records in CRM systems, and prepare case studies or success stories for marketing purposes.</li></ul>Qualifications and Requirements<ul><li>Education: Bachelor's degree in Business Administration, Marketing, or a related field. An MBA or relevant certification (e.g., in Customer Success or Supply Chain Management) is preferred.</li><li>Experience: 3-5 years in customer success, account management, or sales roles, preferably in manufacturing, retail, or FMCG sectors. Experience in the footwear or apparel industry is a plus.</li><li>Location: Based in Kozhikode, Kerala; willingness to travel occasionally to client sites within India.</li><li>Language Skills: Fluency in English and Malayalam; knowledge of Hindi or other regional languages is advantageous for broader client interactions.</li></ul>Key Skills and Competencies<ul><li>Strong interpersonal and communication skills, with the ability to build trust and rapport with diverse stakeholders.</li><li>Analytical mindset with proficiency in tools like CRM software (e.g., Salesforce, Zoho), MS Excel, and data visualization platforms.</li><li>Problem-solving abilities to address manufacturing-specific challenges like supply chain disruptions or product defects.</li><li>Customer-oriented approach with a focus on empathy, active listening, and long-term value creation.</li><li>Knowledge of the footwear industry, including trends in sustainable materials, e-commerce integration, and export regulations.</li><li>Ability to work independently in a fast-paced environment while collaborating with teams.</li><li>Tech-savvy, with familiarity in using digital tools for virtual meetings and performance tracking.</li></ul>What We Offer<ul><li>Competitive salary commensurate with experience</li><li>Health insurance, provident fund, and other standard benefits.</li><li>Opportunities for professional development, including training programs and industry conferences.</li><li>A collaborative work culture in a growing company with scope for career advancement.</li></ul>Job Types: Full-time, PermanentPay: ₹10,280.13 - ₹50,000.00 per monthWork Location: In personExpected Start Date: 01/03/2026

Customer Success Manager

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