customer success executive

Paypeople

PayPeople is one of Pakistan's leading cloud-based HR and Payroll software providers, helping organizations automate and streamline their HR operations. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.We are looking for a proactive and customer-focused Customer Retention Executive to strengthen client relationships, improve customer satisfaction, and ensure high client retention rates.Position SummaryThe Customer Retention Executive will be responsible for maintaining strong relationships with existing clients, conducting regular feedback sessions, coordinating issue resolution with internal teams, ensuring timely contract renewals and recurring payments, and collecting customer testimonials and references.The ideal candidate should possess excellent communication skills, strong follow-up abilities, and a passion for customer success.Key ResponsibilitiesClient Relationship Management&middot; Serve as the primary point of contact for assigned clients.&middot; Build and maintain long-term relationships with customers.&middot; Conduct monthly check-ins and feedback sessions with clients to assess satisfaction levels.&middot; Identify customer concerns and proactively address potential issues before they escalate.Customer Success &amp; Issue Resolution&middot; Gather customer feedback and document improvement suggestions.&middot; Coordinate with Support, Implementation, and Product teams to ensure timely resolution of client issues.&middot; Follow up with clients on reported concerns until satisfactory closure is achieved.&middot; Ensure smooth communication between customers and internal teams.Contract Renewals &amp; Payment Follow-Up&middot; Manage contract renewal processes and ensure timely execution of renewal agreements.&middot; Coordinate with clients to complete contract signing and documentation requirements.&middot; Follow up on recurring subscription payments and assist in reducing outstanding receivables.&middot; Work closely with the Accounts team to ensure timely payment collections.Customer Advocacy&middot; Obtain customer testimonials, success stories, and case studies from satisfied clients.&middot; Encourage clients to provide referrals and references where appropriate.&middot; Support customer engagement initiatives and relationship-building activities.RequirementsEducation&middot; Bachelor's degree in Business Administration, Marketing, HR, Communications, or a related field.Experience&middot; 1&ndash;3 years of experience in Customer Success, Customer Support, Client Services, Account Management, Relationship Management, or a similar role.&middot; Experience in SaaS, HRMS, ERP, or software companies will be preferred.Skills&middot; Excellent verbal and written communication skills.&middot; Strong relationship management and interpersonal skills.&middot; Problem-solving and conflict-resolution abilities.&middot; Ability to coordinate effectively across multiple teams.&middot; Strong follow-up and organizational skills.&middot; Proficiency in Microsoft Office and CRM systems.&middot; Customer-centric mindset with attention to detail.Work Location: In person

Customer Retention Executive

Brainvire Infotech Pvt. Ltd

Please find below Job Description for your review and let us know if any correction required.Job Description &ndash; Customer Success Manager (E-commerce / ERP)Position: Customer Success Manager (CSM)Experience: 10&ndash;15 Years Location: Dubai -UAE Department: Customer Success / Account ManagementAbout the RoleWe are seeking an experienced Customer Success Manager with 10&ndash;15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives. The ideal candidate should possess strong expertise in E-commerce / ERP implementations, customer relationship management, stakeholder engagement, and post-sales account growth.The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long-term business partnerships.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the primary point of contact for strategic customer accounts.</li><li>Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors.</li><li>Conduct regular business reviews and success planning sessions with customers.</li><li>Understand customer business objectives and align solutions to achieve desired outcomes.</li></ul>Project &amp; Delivery Governance<ul><li>Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E-commerce and ERP projects.</li><li>Monitor project health, milestones, risks, dependencies, and customer satisfaction.</li><li>Drive issue resolution and escalation management when required.</li><li>Ensure successful onboarding, adoption, and utilization of implemented solutions.</li></ul>Customer Success &amp; Retention<ul><li>Develop customer success plans and track measurable business outcomes.</li><li>Identify opportunities to improve customer engagement and product adoption.</li><li>Drive customer retention, renewals, and long-term partnership growth.</li><li>Monitor customer health metrics and proactively address concerns.</li></ul>Strategic Account Growth<ul><li>Identify upselling, cross-selling, and expansion opportunities across existing accounts.</li><li>Work closely with Sales, Pre-Sales, and Delivery teams to support account growth initiatives.</li><li>Assist customers in defining digital transformation roadmaps and future enhancements.</li></ul>Process &amp; Governance<ul><li>Establish account governance frameworks and communication plans.</li><li>Prepare executive-level reports, customer success metrics, and business performance reviews.</li><li>Ensure adherence to service-level agreements (SLAs) and contractual commitments.</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.</li><li>Strong experience managing enterprise customers across E-commerce / ERP projects.</li><li>Proven experience handling large-scale digital transformation engagements.</li><li>Strong stakeholder management and executive communication skills.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong understanding of project lifecycle management and delivery governance.</li><li>Ability to identify business opportunities and drive account growth.</li></ul>Preferred Domain Experience<ul><li>E-commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)</li><li>ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)</li><li>Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Customer-first mindset with strong business acumen.</li><li>Leadership and team collaboration skills.</li><li>Ability to influence stakeholders at all organizational levels.</li></ul>Educational Qualification<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.</li><li>MBA or relevant certifications in Customer Success, Project Management, ERP, or E-commerce will be an added advantage.</li></ul>Travel Requirement<ul><li>This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.</li><li>The candidate should be comfortable visiting customer locations and managing on-site stakeholder interactions whenever required.</li></ul>Success Metrics<ul><li>Customer Satisfaction (CSAT) &amp; Net Promoter Score (NPS)</li><li>Customer Retention &amp; Renewal Rate</li><li>Revenue Growth from Existing Accounts</li><li>Project Success &amp; Delivery Metrics</li><li>Customer Adoption &amp; Engagement Levels</li><li>Executive Stakeholder Satisfaction</li></ul>Ideal Candidate Profile: A seasoned customer-facing professional who can effectively bridge customers, delivery teams, and business stakeholders while driving successful ERP / E-commerce engagements, customer retention, and account growth.Pay: AED12,000.00 - AED15,000.00 per monthWork Location: In person

Customer Success Manager

Oracle

<div>Oracle Cloud Infrastructure Cloud Architect
Oracle
As the provider of the world's most complete, open, and integrated cloud applications and platform services, Oracle is dedicated to helping organizations innovate, transform, and lead in the digital economy.
Oracle Cloud Infrastructure (OCI) delivers the industry's most secure, performant, and cost-effective cloud platform for enterprise workloads. Built to run mission-critical applications, OCI provides customers with unmatched performance, security, availability, and flexibility while enabling organizations to accelerate innovation and business transformation.
Oracle continues to experience significant growth across cloud infrastructure and platform services as organizations modernize applications, data platforms, and enterprise workloads. OCI's differentiated architecture, multicloud capabilities, and enterprise-grade services position Oracle as a strategic partner for customers navigating their cloud transformation journeys.
Position Overview
Oracle is seeking a highly accomplished OCI Cloud Architect to join the North America Cloud Engineering organization. This strategic presales role combines deep cloud infrastructure expertise, executive engagement skills, and business acumen to help customers modernize their IT environments and accelerate adoption of Oracle Cloud Infrastructure.
The successful candidate will serve as a trusted technical advisor to customers, sales teams, and Oracle leadership while driving strategic opportunities from discovery through technical win and customer adoption. This individual will engage directly with executives, architects, developers, and operations teams to design innovative cloud solutions that solve complex business and technical challenges.
As a recognized technical leader, the OCI Cloud Architect will influence customer cloud strategies, support Oracle's largest and most strategic opportunities, and help customers realize the full value of OCI's infrastructure services.
Key Responsibilities
<ul><li>Partner with sales teams to identify, qualify, and advance strategic OCI opportunities across enterprise and commercial accounts.
</li><li>Build trusted advisor relationships with CIOs, CTOs, Chief Architects, Infrastructure Leaders, Cloud Centers of Excellence, and executive stakeholders.
</li><li>Lead technical discovery sessions to understand customer business objectives, existing environments, modernization strategies, and cloud adoption initiatives.
</li><li>Architect and present innovative OCI solutions that address customer requirements while demonstrating Oracle's technical and business differentiation.
</li><li>Develop executive-level presentations, solution architectures, technical proposals, migration strategies, and business value assessments.
</li><li>Serve as the technical lead for strategic pursuits, coordinating cross-functional Oracle resources to support complex customer engagements.
</li><li>Design enterprise-scale cloud architectures spanning compute, storage, networking, security, containers, databases, AI services, observability, disaster recovery, and multicloud environments.
</li><li>Lead customer workshops, architecture reviews, proof-of-concepts, technical deep dives, and solution validation activities.
</li><li>Help customers evaluate cloud migration strategies, application modernization initiatives, and hybrid or multicloud architectures.
</li><li>Position OCI's unique capabilities, including distributed cloud offerings, sovereign cloud, multicloud partnerships, and enterprise-grade performance and security.
</li><li>Collaborate with Product Management, Engineering, Customer Success, Consulting, and Partner organizations to ensure successful customer outcomes.
</li><li>Provide competitive intelligence, market insights, and customer feedback to influence Oracle's product strategy and go-to-market initiatives.
</li><li>Mentor and guide less experienced solution engineers and architects while promoting technical excellence across the organization.
</li></ul>Year One Critical Success Factors
<ul><li>Establish credibility as a trusted technical advisor with customers and Oracle sales teams.
</li><li>Develop strong relationships across Cloud Engineering, Sales, Product Management, Customer Success, and Engineering organizations.
</li><li>Demonstrate mastery of OCI services, architectures, competitive positioning, and Oracle's cloud value proposition.
</li><li>Influence and contribute to multiple strategic cloud opportunities resulting in significant bookings and customer adoption.
</li><li>Build executive relationships within key target accounts and become a recognized subject matter expert in cloud infrastructure and modernization.
</li><li>Deliver impactful customer engagements that accelerate pipeline growth, technical wins, and cloud consumption.
</li><li>Create reusable technical assets, reference architectures, best practices, and enablement content that improve organizational effectiveness.
</li></ul>Preferred Experience, Characteristics, and Technical Skills
The ideal candidate is a customer-focused technical leader with deep expertise in cloud infrastructure, enterprise architecture, and large-scale technology transformation initiatives. This individual combines strong business acumen with the ability to translate complex technical concepts into compelling business outcomes.
The successful candidate will have:
<ul><li>10+ years of experience in cloud architecture, solution engineering, technical consulting, enterprise architecture, or related customer-facing technical roles.
</li><li>Proven success supporting complex enterprise technology sales cycles and strategic customer engagements.
</li><li>Deep expertise in public cloud platforms, cloud infrastructure, networking, security, application modernization, and enterprise architecture.
</li><li>Experience designing and implementing large-scale cloud migration and modernization initiatives.
</li><li>Strong understanding of enterprise infrastructure, virtualization, storage, networking, identity management, security, and operations.
</li><li>Experience engaging senior executives including CIOs, CTOs, Chief Architects, Infrastructure Leaders, and business executives.
</li><li>Demonstrated ability to lead large, complex technical pursuits involving multiple stakeholders and cross-functional teams.
</li><li>Strong knowledge of enterprise technology buying cycles and the factors influencing customer decision-making.
</li><li>Exceptional communication, presentation, storytelling, and executive engagement skills.
</li><li>Ability to articulate technical concepts in business terms and align solutions to customer outcomes.
</li><li>Strong collaboration skills and the ability to influence without direct authority.
</li><li>Passion for customer success and a proven ability to build long-term trusted advisor relationships.
</li></ul>Preferred Technical Expertise
Experience in several of the following areas is highly desirable:
<ul><li>Oracle Cloud Infrastructure (OCI)
</li><li>Public cloud platforms (AWS, Microsoft Azure, Google Cloud)
</li><li>Hybrid and Multicloud architectures
</li><li>Cloud networking and security
</li><li>Kubernetes and container platforms
</li><li>Infrastructure as Code and automation
</li><li>Cloud-native application architectures
</li><li>Disaster recovery and business continuity
</li><li>Identity and access management
</li><li>Enterprise application modernization
</li><li>Database and data platform architectures
</li><li>Artificial Intelligence and Generative AI services
</li><li>Observability, monitoring, and operational excellence
</li></ul>A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field is preferred. An advanced degree is a plus. 
Does this sound like you?
If you are passionate about helping organizations transform their businesses through cloud technologies and thrive in strategic customer-facing environments, we would love to meet you. Join Oracle and help customers innovate, modernize, and succeed with Oracle Cloud Infrastructure.</div>
 <div><ul><li>Partner with sales teams to identify, qualify, and advance strategic OCI opportunities across enterprise and commercial accounts.
</li><li>Build trusted advisor relationships with CIOs, CTOs, Chief Architects, Infrastructure Leaders, Cloud Centers of Excellence, and executive stakeholders.
</li><li>Lead technical discovery sessions to understand customer business objectives, existing environments, modernization strategies, and cloud adoption initiatives.
</li><li>Architect and present innovative OCI solutions that address customer requirements while demonstrating Oracle's technical and business differentiation.
</li><li>Develop executive-level presentations, solution architectures, technical proposals, migration strategies, and business value assessments.
</li><li>Serve as the technical lead for strategic pursuits, coordinating cross-functional Oracle resources to support complex customer engagements.
</li><li>Design enterprise-scale cloud architectures spanning compute, storage, networking, security, containers, databases, AI services, observability, disaster recovery, and multicloud environments.
</li><li>Lead customer workshops, architecture reviews, proof-of-concepts, technical deep dives, and solution validation activities.
</li><li>Help customers evaluate cloud migration strategies, application modernization initiatives, and hybrid or multicloud architectures.
</li><li>Position OCI's unique capabilities, including distributed cloud offerings, sovereign cloud, multicloud partnerships, and enterprise-grade performance and security.
</li><li>Collaborate with Product Management, Engineering, Customer Success, Consulting, and Partner organizations to ensure successful customer outcomes.
</li><li>Provide competitive intelligence, market insights, and customer feedback to influence Oracle's product strategy and go-to-market initiatives.
</li><li>Mentor and guide less experienced solution engineers and architects while promoting technical excellence across the organization.</li></ul></div>

Oracle Cloud Infrastructure, Cloud Architect

Transit Technologies

<div><h1 class="jobSectionHeader">Vice President, Managed &amp; Professional Services</h1>
Location: Remote (U.S.-based preferred) 
Company: Transit Technologies 
Compensation: $200,000 - $235,000 Base + Performance Bonus<h1 class="jobSectionHeader">
Build the Future of Services Delivery in Mobility Technology</h1>
Transit Technologies is a leading provider of enterprise software and technology-enabled services purpose-built for the mobility, transportation, and transit ecosystem.
Serving more than 4,000 clients globally and powering over 100 million rides annually, Transit Technologies delivers solutions across fixed route, demand response, paratransit, asset management, workforce operations, fleet management, and rider engagement.
Today, we are bringing together our portfolio of market-leading companies under a unified vision: TransitOS, an AI-forward Transit Operating Suite designed to transform how transportation organizations operate, optimize resources, and serve riders.
As we continue to scale, we are creating a new enterprise leadership role that will define the future of Managed and Professional Services across the organization.
This is not a maintenance role.
This is a transformation role.
This is an opportunity to build, scale, and modernize an enterprise services organization that directly impacts revenue growth, customer success, operational excellence, and the future of our platform.<h1 class="jobSectionHeader">
The Opportunity</h1>
Transit Technologies is seeking an exceptional Vice President of Managed &amp; Professional Services to lead one of the most important enterprise initiatives underway across our portfolio.
Reporting directly to the Chief Operating Officer, this executive will unify Managed Services and Professional Services across multiple operating companies, creating a scalable delivery organization that accelerates growth, improves client outcomes, expands margins, and establishes the operational foundation for the company's next phase of growth.
This leader will drive the integration of services teams operating across legacy business units into a cohesive enterprise model while preserving the customer intimacy and market expertise that have fueled our success.
This role combines strategy, operational leadership, organizational transformation, AI innovation, revenue ownership, and executive influence. The successful candidate will be a builder, operator, and change agent who thrives in fast-moving environments and is energized by creating lasting impact.
You will work closely with executive leadership, including the COO, CEO, Product, Sales, Finance, Customer Success, and Technology leaders, helping shape the future operating model of a growing enterprise software platform.<h1 class="jobSectionHeader">
What You'll Own</h1><h2 class="jobSectionHeader">
Enterprise Services Strategy &amp; Growth</h2><ul><li>
Define and execute a unified Managed and Professional Services strategy across the Transit Technologies portfolio.</li><li>
Own services revenue growth, profitability, utilization, and operational performance.</li><li>
Develop scalable service offerings, packaging strategies, and pricing models that increase customer value and recurring revenue.</li><li>
Partner with Sales, Product, and Customer Success leaders to position services as a strategic growth engine and competitive differentiator.</li><li>
Build and manage a predictable services revenue pipeline while providing executive-level reporting and insights.</li></ul><h2 class="jobSectionHeader">
Organizational Transformation &amp; HoldCo Integration</h2><ul><li>
Lead the evolution from legacy operating company structures into a unified enterprise services organization.</li><li>
Drive adoption of common standards, governance, delivery methodologies, and operational processes across the portfolio.</li><li>
Align leaders and teams around a shared operating vision while preserving the agility required to serve diverse markets.</li><li>
Establish governance frameworks that provide visibility into delivery performance, resource capacity, customer outcomes, and operational risk.</li></ul><h2 class="jobSectionHeader">
Managed Services Leadership</h2><ul><li>
Oversee Managed Services delivery, including SLA performance, customer health monitoring, escalation management, and operational excellence.</li><li>
Standardize delivery processes, reporting, staffing models, tooling, and service governance.</li><li>
Improve utilization, reduce cost-to-serve, and expand margins through operational discipline and continuous improvement.</li><li>
Partner closely with Customer Success leadership to ensure seamless coordination between managed services delivery, customer retention, expansion, and long-term account health.</li></ul><h2 class="jobSectionHeader">
Professional Services Leadership</h2><ul><li>
Scale and standardize implementation, deployment, project governance, quality assurance, and resource management practices.</li><li>
Improve project profitability, customer outcomes, and speed-to-value.</li><li>
Create repeatable delivery playbooks and methodologies that can be leveraged across multiple products and business units.</li><li>
Build capacity planning models that support revenue growth without proportional increases in headcount.</li></ul><h2 class="jobSectionHeader">
AI-Driven Operational Excellence</h2><ul><li>
Champion the adoption of AI-enabled tools and workflows throughout the services organization.</li><li>
Identify opportunities to automate manual work, improve service quality, increase scalability, and protect margins.</li><li>
Partner with Product, Technology, and AI leaders to deploy innovative service delivery capabilities.</li><li>
Develop and execute a strategy that leverages AI to increase organizational productivity, reduce dependency on manual processes, and enable scalable growth without proportional increases in headcount.</li><li>
Establish a roadmap for AI-enabled productivity and operational maturity across Managed and Professional Services.</li></ul><h2 class="jobSectionHeader">
Leadership &amp; Talent Development</h2><ul><li>
Build, develop, and retain a high-performing services leadership team.</li><li>
Create a culture of accountability, ownership, learning, and continuous improvement.</li><li>
Establish talent assessment and performance management processes that identify top performers, address skill gaps, and manage underperformance with consistency and urgency.</li><li>
Develop workforce strategies that balance strategic hiring, operational efficiency, and AI-enabled productivity.</li></ul><h2 class="jobSectionHeader">
Executive Partnership</h2><ul><li>
Serve as a key member of the COO's leadership team.</li><li>
Contribute to enterprise operating reviews, strategic planning, executive leadership discussions, and board-level reporting.</li><li>
Partner closely with Finance to ensure accurate services forecasting, revenue recognition, margin management, cost tracking, and operational reporting.</li><li>
Partner with Legal, Sales, Product, Engineering, and Customer Success leaders to drive profitable growth and exceptional customer outcomes.</li><li>
Present operational and financial performance metrics to executive leadership, board stakeholders, and private equity partners.</li></ul><h1 class="jobSectionHeader">
Who Thrives Here</h1>
We are looking for leaders who consistently perform at an exceptional level.
The executives who succeed at Transit Technologies share a common set of characteristics:<h3 class="jobSectionHeader">
Drives Results Relentlessly</h3>
You are energized by ambitious goals and consistently deliver outcomes. You push through obstacles, maintain momentum, and focus on execution without drama.<h3 class="jobSectionHeader">
Owns It</h3>
You take full responsibility for results. You don't wait, blame, or make excuses. You identify problems, solve them quickly, and hold yourself accountable.<h3 class="jobSectionHeader">
Inspires and Elevates Others</h3>
You build strong teams and create followership through trust, credibility, and a genuine desire to help others succeed.<h3 class="jobSectionHeader">
Thinks Critically and Acts Decisively</h3>
You navigate ambiguity, connect strategy to execution, and make informed decisions without getting stuck in analysis.<h3 class="jobSectionHeader">
Communicates with Impact</h3>
You influence effectively at every level of the organization and can align diverse stakeholders around a common vision.<h3 class="jobSectionHeader">
Obsessed with Growth</h3>
You are a lifelong learner who embraces feedback, adapts quickly, and continuously seek better ways to operate and lead.<h3 class="jobSectionHeader">
Raises the Standard</h3>
You challenge mediocrity, establish high expectations, and create accountability across teams and functions.<h3 class="jobSectionHeader">
Coachable</h3>
You are confident without ego, welcome feedback, and continuously refine your approach to become more effective.<h1 class="jobSectionHeader">
What You'll Bring</h1><ul><li>
12+ years of progressive leadership experience in Managed Services, Professional Services, Customer Delivery, or technology-enabled services organizations.</li><li>
Demonstrated success leading large-scale organizational transformation, integration, merger, acquisition, or operational change initiatives.</li><li>
Proven track record of growing services revenue while improving profitability, utilization, customer outcomes, and operational efficiency.</li><li>
Experience owning or significantly influencing a services P&amp;L.</li><li>
Strong change management expertise, including stakeholder alignment, communication planning, organizational adoption, and cultural transformation.</li><li>
Experience building scalable service delivery playbooks, resource management frameworks, utilization models, and capacity planning processes.</li><li>
Practical experience implementing or evaluating AI-enabled solutions to improve operational performance and service delivery.</li><li>
Strong financial and business acumen with experience managing revenue, margins, forecasting, and operational metrics.</li><li>
Experience presenting operational and financial performance to executive leadership teams, boards, and private equity stakeholders.</li><li>
Exceptional leadership, communication, influence, and team-building skills.</li><li>
Experience serving mobility, transportation, transit, public sector, government technology, SaaS, enterprise software, or adjacent markets is highly desirable.</li></ul><h1 class="jobSectionHeader">
Why Join Transit Technologies</h1>
Most executives inherit an organization.
This leader will help build one.
Transit Technologies is bringing together a portfolio of market-leading companies under a unified operating vision powered by AI, data, and enterprise scale. The VP of Managed &amp; Professional Services will play a central role in defining how services are delivered across the entire platform.
You will have the opportunity to:<ul><li>
Shape the future operating model for Managed and Professional Services across the enterprise.</li><li>
Lead a transformational initiative with enterprise-wide visibility and impact.</li><li>
Partner directly with the COO, executive leadership team, board stakeholders, and private equity ownership.</li><li>
Drive meaningful revenue growth and margin expansion.</li><li>
Lead the adoption of AI-enabled service delivery capabilities.</li><li>
Build a high-performing organization that creates measurable value for clients and the business.</li><li>
Leave a lasting impact on a company entering its next stage of growth.</li></ul>
If you are a transformational leader who thrives on ownership, accountability, innovation, and results, we want to hear from you.
Transit Technologies is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace where all employees can thrive.</div>

Vice President, Professional Services

OrthoFi

<div>Who We Are
At OrthoFi, we're not just another player in the orthodontic industry &ndash; we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting! 
Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust. 
Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape &ndash; where innovation meets dedication, and starting more smiles are just the beginning. 
Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all. 
By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially &ldquo;seek diversity,&rdquo; and &ldquo;do what&rsquo;s right.&rdquo;&quot; 
OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 
This role is hybrid, based in our Denver office, with a presence 2 days a week. 
The Opportunity
This role leads the strategy, execution, and evolution of how OrthoFi shows up in market. 
The Senior Manager, Brand and Content owns messaging, voice, brand consistency, thought leadership, and content strategy across the business, with an emphasis on strategic planning, executive visibility, and market authority. 
They will position OrthoFi as a trusted, credible partner in orthodontics by building authority through strong storytelling, compelling content, executive thought leadership, and strategic brand programs. 
This person will lead content, organic social, executive thought leadership, speaking engagement support, video and reel production, and creative agency management while also driving broader strategic alignment across leadership, product, sales, and customer teams. 
They will ensure every touchpoint, from a keynote deck to a LinkedIn post to a customer story, strengthens trust, clarity, and market authority. 
This role will own:
Brand Voice, Governance, and Positioning<ul><li>
Develop and evolve core messaging across products, segments, and personas</li><li>
Ensure brand and messaging adherence across campaigns, sales materials, product marketing, customer communications, and executive visibility</li><li>
Partner with product and sales to refine positioning based on market feedback</li><li>
Build OrthoFi&rsquo;s authority and trust in market through strategic storytelling, proof points, and differentiated positioning</li><li>
Lead brand strategy and narrative architecture across the full portfolio, ensuring alignment across OrthoFi, OrthoBanc, and AcceptCare</li><li>
Develop strategy to position OrthoFi as a trusted, credible partner through thought leadership, bylines, awards, PR opportunities, and strong market presence</li><li>
Influence executive and leadership alignment on positioning decisions, messaging priorities, and market differentiation</li><li>
Act as the primary strategic advisor to leadership on brand reputation, market positioning, and executive visibility</li></ul><h3 class="jobSectionHeader">
Content and Editorial</h3><ul><li>
Develop long-form content including blogs, customer stories, ebooks, guides, reports, and strategic campaign content</li><li>
Manage the editorial calendar aligned to business priorities, campaigns, and market opportunities</li><li>
Develop content that supports demand generation, SEO, sales enablement, and customer trust</li><li>
Maximize the reach of content and thought leadership through strong distribution strategy and content repurposing</li><li>
Lead video and reel production for thought leadership, organic social, webinars, customer stories, and brand storytelling</li><li>
Develop concepts, scripts, and creative direction for short-form and long-form video content</li><li>
Set editorial strategy and content priorities across the business, ensuring content aligns to pipeline goals, market opportunities, and executive visibility priorities</li><li>
Own strategic content planning for major launches, events, and company-level initiatives</li><li>
Build annual brand, content, and thought leadership strategy aligned to company growth goals and go-to-market priorities</li></ul><h3 class="jobSectionHeader">
Executive Thought Leadership and Organic Social</h3><ul><li>
Own CEO thought leadership strategy across both social and editorial channels</li><li>
Own organic social strategy as a distribution channel for content and brand storytelling</li><li>
Support speaking engagements and webinars through presentation development, messaging, and executive prep</li><li>
Build decks and presentation narratives for speaking engagements, webinars, and executive presentations</li><li>
Manage executive visibility through LinkedIn strategy, ghostwriting, bylines, and contributed content</li><li>
Expand thought leadership strategy beyond the CEO to support broader leadership visibility where valuable</li><li>
Drive strategic speaking opportunities, industry influence, and authority-building programs across the executive team</li></ul><h3 class="jobSectionHeader">
Creative &amp; Agency Management</h3><ul><li>
Own both execution and agency leadership, creating content directly while guiding external partners to deliver high-quality, on-brand work</li><li>
Provide direction and feedback to elevate creative output</li><li>
Ensure projects are delivered on time and within budget</li><li>
Lead agency strategy, partner evaluation, and resource planning to improve output, efficiency, and scale</li><li>
Establish stronger creative processes and operational standards across content, design, and production workflows</li><li>
Own content and brand investment planning, including agency budgets, production spend, and resource allocation decisions</li></ul><h3 class="jobSectionHeader">
Cross-Functional Partnership and Performance</h3><ul><li>
Partner with demand generation, events, and enablement to ensure content supports campaigns and pipeline goals</li><li>
Support sales with strong, on-brand materials and narratives</li><li>
Collaborate with product marketing to align product and segment messaging</li><li>
Work with customer teams to ensure a consistent brand experience post-sale</li><li>
Serve as the strategic brand lead across the organization, influencing priorities across leadership, product, sales, customer success, and growth</li><li>
Help shape broader go-to-market strategy by ensuring messaging, authority, and brand trust are embedded across all revenue motions</li><li>
Define and measure success across content, executive visibility, and brand programs using engagement, influence, pipeline contribution, and market authority metrics</li><li>
Report brand performance and recommendations to executive leadership</li></ul><h3 class="jobSectionHeader">
What You Bring:</h3><ul><li>
6+ years of experience in B2B marketing, content marketing, brand strategy, communications, product marketing, or related disciplines</li><li>
Proven experience building and scaling content and thought leadership programs that support business growth, brand awareness, and pipeline generation</li><li>
Strong background in messaging development, positioning, narrative creation, and brand strategy</li><li>
Experience partnering directly with executive leadership and serving as a trusted advisor on messaging, reputation, and market positioning</li><li>
Demonstrated success developing executive thought leadership programs, including LinkedIn strategy, bylines, speaking engagements, media opportunities, and ghostwriting</li><li>
Exceptional writing, editing, storytelling, and content development skills with the ability to translate complex concepts into clear, compelling narratives</li><li>
Experience creating content across multiple formats including blogs, reports, customer stories, webinars, presentations, videos, social content, and sales enablement materials</li><li>
Strong understanding of content performance, SEO, audience engagement, and content distribution strategies</li><li>
Experience managing creative agencies, freelance resources, and external partners while maintaining high quality standards and budget accountability</li><li>
Proven ability to lead cross-functional initiatives and influence stakeholders across executive leadership, sales, product, customer success, and marketing teams</li><li>
Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment</li><li>
Experience developing annual content, brand, and thought leadership strategies aligned to business objectives and go-to-market priorities</li><li>
Analytical mindset with the ability to measure content and brand performance and translate insights into actionable recommendations</li><li>
Experience managing agency relationships, and resource planning</li><li>
Ability to balance strategic thinking with hands-on execution</li></ul><h3 class="jobSectionHeader">
Even Better If:</h3><ul><li>
Experience supporting multi-product or portfolio brands</li><li>
Experience in private equity-backed or high-growth organizations</li><li>
Familiarity with HubSpot, Salesforce, Google Analytics, and modern content marketing technologies</li><li>
Experience producing or directing video content, podcasts, webinars, and executive presentations</li><li>
Experience in public relations and earned media</li></ul> 
What&rsquo;s in it for you:<ul><li>
Full medical, dental, and vision plans</li><li>
Flexible PTO</li><li>
Employer HSA contribution</li><li>
9 Company Paid holidays</li><li>
401(k) match, 3% after 90 days of employment</li><li>
Supportive culture with one-of-a-kind growth opportunities</li><li>
Hybrid in-office and work at home (2 days in-office Tuesdays and Thursdays)</li><li>
Paid Parental Leave as well as a two-week &quot;ease-back&quot; program that enables parents to return part-time at full pay</li><li>
Company and team outings</li><li>
Peer-to-peer recognition program</li><li>
Vendor discounts</li></ul> 
Compensation: $105,000 - $130,000/year
**Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.** 
Work Authorization: You must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.</div>

Brand and Content Senior Manager

Mattermost

<div><div><div>Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management&mdash;all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense&mdash;enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365. 
</div>
<div>To learn more, visit www.mattermost.com</div></div><div>
About the Role

Mattermost is seeking a Senior Account Manager to own and grow a portfolio of commercial accounts across the Americas. This role is ideal for a proactive, strategic account leader who thrives on uncovering expansion opportunities, driving value-based conversations, and engaging confidently with stakeholders at every level of an organization.

While maintaining strong customer relationships and renewal success is critical, this role places a strong emphasis on proactive account growth, strategic planning, and the ability to clearly demonstrate the value of Mattermost through compelling discovery and product demos.

What You&rsquo;ll Do
<ul>
<li>Own and manage a portfolio of commercial customer accounts across the Americas region.</li>
<li>Proactively identify, qualify, and drive expansion opportunities (upsell, cross-sell, increased adoption) within existing customers.</li>
<li>Develop and execute strategic account plans, including stakeholder mapping, whitespace analysis, and engagement strategies.</li>
<li>Lead customer discovery conversations to understand business goals, technical needs, and success criteria.</li>
<li>Deliver product demonstrations and value-based presentations tailored to technical, business, and executive audiences.</li>
<li>Engage with customer stakeholders at all levels, including senior and executive leadership, to position Mattermost as a strategic partner.</li>
<li>Partner closely with Customer Success, Sales Engineering, Product, and Marketing to ensure strong renewal outcomes and expansion execution.</li>
<li>Lead renewal and expansion negotiations, ensuring alignment with customer outcomes and commercial objectives.</li>
<li>Maintain accurate forecasting, pipeline hygiene, and account documentation in Salesforce.</li>
</ul>
What We&rsquo;re Looking For
<ul>
<li>5+ years of experience in Account Management, Customer Success, or a quota-carrying customer-facing role within SaaS or enterprise software.</li>
<li>Proven track record of driving expansion within existing accounts, not just managing renewals.</li>
<li>Strong consultative selling skills with the ability to run discovery and position solutions against customer needs.</li>
<li>Demonstrated ability to deliver effective product demos and articulate technical value to diverse audiences.</li>
<li>Confidence and credibility engaging with VP- and C-level stakeholders.</li>
<li>Strong business acumen with the ability to analyze accounts, prioritize opportunities, and execute strategically.</li>
<li>Excellent written, verbal, and presentation skills.</li>
<li>Experience working cross-functionally in a fast-paced, remote-first environment.</li>
<li>Proficiency with CRM tools (Salesforce preferred) and structured account planning.</li>
</ul>
Nice to Have
<ul>
<li>Experience supporting commercial or mid-market customers.</li>
<li>Familiarity with DevOps, incident response, collaboration platforms, cybersecurity, or open-source software.</li>
<li>Experience navigating complex buying processes involving IT, security, procurement, and business stakeholders.</li>
</ul>
How Success Is Measured
<ul>
<li>Consistent renewal performance across assigned accounts.</li>
<li>Identification and closure of expansion opportunities within existing customers.</li>
<li>Strong customer engagement reflected in multi-threaded relationships and executive alignment.</li>
<li>High-quality account plans and accurate forecasting.</li>
<li>Positive cross-functional feedback from Customer Success, Sales Engineering, and Product partners.</li>
</ul>
Compensation

Target Salary Range: $130,000 to $150,000 USD, plus commission

Mattermost takes a market-based approach to pay. Compensation is determined based on skills, experience, qualifications, and work location. Ranges may be updated as market conditions evolve.</div><div><div> 
Mattermost is an EEO Employer, we are a remote-first, open-source company.</div>
<div></div>
<div>We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.</div>
<div></div>
<div>Mattermost values your unique perspective&mdash;we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.</div>
<div></div>
<div>If you require accommodations during the interview process, please let us know&mdash;we&rsquo;re happy to assist.</div></div></div>

Senior Account Manager - Americas Commercial

Go Studios Group

company'sSales and Marketing Executive We are looking to hire an experienced sales and marketing executive to help drive company sales. In this position, you will develop marketing strategies, implement marketing plans, develop sales strategies, maintain customer relations, and create sales reports.To ensure success as a sales and marketing executive, you should have a strong knowledge of modern marketing techniques, a passion for sales, and excellent communication skills. A top-notch sales and marketing executive ultimately creates strategies that align with modern consumer trends.Sales and Marketing Executive Responsibilities:<ul><li>Contributing to the development of marketing strategies.</li><li>Conducting market research on rival products.</li><li>Designing and implementing marketing plans for company's products.</li><li>Coordinating with media representatives and sponsors.</li><li>Working with the sales team to develop targeted sales strategies.</li><li>Answering client queries about product specifications and uses.</li><li>Maintaining client relations.</li><li>Tracking sales data to ensure the company meets sales quotas.</li><li>Creating and presenting sales performance reports.</li><li>Target, Monthly</li></ul>Sales and Marketing Executive Requirements:<ul><li>Bachelor&rsquo;s degree in marketing, business, or related field.</li><li>Proven work experience as a sales and marketing executive.</li><li>Knowledge of modern marketing techniques.</li><li>High-level communication and networking skills.</li><li>A passion for sales.</li><li>Understanding of commercial trends and marketing strategies.</li><li>Good project management skills.</li><li>Excellent interpersonal skills.</li><li>Ability to work well under pressure.</li><li>license must be.</li><li>From 25 to 30 age.</li></ul>Job Type: Full-timePay: Up to KD450.000 per monthWork Location: In person

Sales

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