customer success executive

EngineerBabu

<div><p><b>Customer Success Executive (Day Shift)</b></p>
<p><b>Location:</b> Indore (Onsite)<br>
<b>Experience:</b> <b>1&ndash;3 Years (Mandatory)</b><br>
<b>Industry:</b> IT Services / SaaS / Product Development</p>
<p><b>About EngineerBabu</b></p>
<p>EngineerBabu is a <b>trusted technology partner</b> with 10+ years of experience delivering world-class digital products for startups, enterprises, and global brands.</p>
<p>We have successfully built platforms for companies like <b>Wishfin, Dunzo (V1), Open Money, Kulu, TaptapSend</b>, and many other fintech, lending, healthcare, and eCommerce businesses.</p>
<p>We are known for:</p>
<ul><li><p>Strong product engineering DNA</p>
</li><li><p>Proven expertise in <b>App Development, Web Development, AI/ML, Loan Management Systems</b></p>
</li><li><p>Working with global clients across the US, UK, Australia, Middle East, and India</p>
</li><li><p>A culture of high accountability, ownership, and long-term client success</p>
</li></ul><p>If you want to grow fast, learn from experienced founders, and work on global-standard products&mdash;EngineerBabu is the right place.</p>
<p><b>Role Overview: Customer Success Executive</b></p>
<p>We are looking for a confident and mature <b>Customer Success Executive (Day Shift)</b> with a minimum of <b>1 year of experience</b> in customer success, pre-sales, inside sales, or client communication.</p>
<p>You will manage <b>inbound leads</b>, understand their needs in detail, and coordinate meetings with the internal team when there is a strong fit.</p>
<p><b>Key Responsibilities</b></p>
<ul><li><p>Handle <b>inbound calls</b> and inquiries during the day shift</p>
</li><li><p>Conduct detailed requirement discussions with prospects</p>
</li><li><p>Qualify and assess the lead based on need, budget, and timeline</p>
</li><li><p>Present EngineerBabu&rsquo;s capabilities and success stories clearly</p>
</li><li><p>Schedule meetings with the Sales/BA team for qualified leads</p>
</li><li><p>Maintain CRM updates and follow-ups</p>
</li><li><p>Ensure high customer satisfaction and smooth lead handover</p>
</li><li><p>Act as the first-level guide to help prospects navigate our services</p>
</li></ul><p><b>Required Skills</b></p>
<ul><li><p>Minimum <b>1 year</b> experience in Customer Success / Inside Sales / Client Coordination</p>
</li><li><p>Excellent spoken and written English</p>
</li><li><p>Strong communication and listening skills</p>
</li><li><p>Ability to understand IT services like App/Web development, AI, APIs, etc.</p>
</li><li><p>Good knowledge of customer handling and call etiquettes</p>
</li><li><p>Ability to quickly build trust and comfort on calls</p>
</li><li><p>Familiarity with CRM tools</p>
</li></ul><p><b>Work Details</b></p>
<ul><li><p><b>Shift:</b> Day Shift</p>
</li><li><p><b>Job Type:</b> Full-time, In-office (Indore HQ)</p>
</li><li><p><b>Salary:</b> Competitive, based on experience</p></li></ul></div>

Customer Success Executive

Veclar Technologies

<p><b>Customer Success Executive</b></p><p><b>Company:</b> Veclar Technologies (Pvt.) Ltd.<br/><b>Location:</b> Rawalpindi (On-site)<br/><b>Shift:</b> U.S. Night Shift (6:00 PM &ndash; 3:00 AM PKT)<br/><b>Working Days:</b> Monday to Friday<br/><b>Compensation:</b></p><ul><li>Hourly Rate: PKR 16,000</li><li>Monthly Salary: Up to PKR 150,000 (based on experience)</li><li>Additional performance-based commission (paid in USD)</li></ul><p><b>About Veclar Technologies</b></p><p>Veclar Technologies (Pvt.) Ltd. is a rapidly growing provider of SaaS and CRM solutions, serving clients across the United States and Canada. We take pride in our professional, collaborative work culture, timely compensation, and clear pathways for career advancement based on performance.</p><p><b>Role Overview</b></p><p>We are seeking a <b>Customer Success Executive</b> to strengthen relationships with our U.S.-based clients, ensure smooth onboarding, and support sales operations. This role is ideal for an individual with excellent communication skills, a passion for customer satisfaction, and the drive to excel in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><ul><li>Build and maintain strong, long-term relationships with U.S. clients.</li><li>Conduct outreach through phone, email, and CRM tools to engage potential customers.</li><li>Schedule and lead meetings with key decision-makers.</li><li>Manage onboarding processes and promptly resolve client queries.</li><li>Maintain accurate records and communication logs within the CRM system.</li><li>Collaborate with internal teams to improve client experience, satisfaction, and retention.</li></ul><p><b>Required Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree (graduates preferred).</li><li>1&ndash;3 years of experience in Customer Success, Business Development, or Client Relations.</li><li>Excellent English communication skills (both written and verbal).</li><li>Strong interpersonal, organizational, and time management skills.</li><li>Ability to manage multiple client accounts and prioritize effectively.</li><li>Proficiency with CRM platforms and B2B communication.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in SaaS or CRM-based environments.</li><li>Prior experience with U.S. or Canadian clients.</li><li>Professional email and phone communication etiquette.</li><li>Self-motivated, target-driven, and adaptable to dynamic work environments.</li></ul><p><b>What We Offer</b></p><ul><li>Performance-based commission in USD.</li><li>Clear career progression within Client Success and SaaS Sales.</li><li>A supportive, professional, and growth-oriented workplace.</li><li>Exposure to international clients and leading CRM tools.</li></ul><p><b>How to Apply</b></p><p><b>Contact:</b> (+92) 332 5755577<br/><b>HR Department &ndash; Veclar Technologies (Pvt.) Ltd.</b></p><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Work Location: In person</p>

Apollo

<div>
 <p>
  Apollo is a
  <span>
   Apollo is an AI-powered ClimateTech SaaS company building the next-generation Sustainability Intelligence Platform. We are
  </span>
  helping enterprises track and reduce their energy usage and carbon footprint. We work with leading companies to drive operational efficiency and sustainability using AI-powered solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are growing fast and preparing for our Series A. We are now looking for a
  <strong>
   Customer Success Executive
  </strong>
  to manage enterprise clients and ensure long-term value realization from Apollo&rsquo;s platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead the onboarding and successful implementation of Apollo&rsquo;s platform for enterprise clients
  </li>
  <li>
   Build long-term relationships with energy teams and C-level decision makers
  </li>
  <li>
   Understand customer goals and align Apollo&rsquo;s features to support measurable outcomes
  </li>
  <li>
   Take commercial ownership: support renewals, upsells, and account expansion
  </li>
  <li>
   Translate technical insights (e.g., carbon tracking, energy savings, compliance) into business impact
  </li>
  <li>
   Track key success metrics and lead Quarterly Business Reviews (QBRs)
  </li>
  <li>
   Collaborate with Product and Engineering to feed customer feedback into our roadmap
  </li>
  <li>
   Contribute to internal documentation and customer-facing case studies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   5+ years of experience in Customer Success, Account Management, or Consulting
  </li>
  <li>
   Experience with SaaS platforms or EnergyTech solutions is a strong plus
  </li>
  <li>
   Educational background in Energy, Electrical, Industrial Engineering or similar
  </li>
  <li>
   Strong commercial and relationship management skills
  </li>
  <li>
   Ability to work with both technical teams and business stakeholders
  </li>
  <li>
   Native-level Turkish and professional English fluency
  </li>
  <li>
   Self-starter mindset with strong ownership and initiative
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Apollo?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Make a real impact on corporate sustainability and carbon reduction
  </li>
  <li>
   Join a high-growth ClimateTech company at an exciting inflection point
  </li>
  <li>
   Work with a collaborative and technically strong team
  </li>
  <li>
   Contribute to shaping the future of enterprise energy transformation
  </li>
 </ul>
</div>


Brand Surge

<p><b>Key Responsibilities:</b></p><ul><li>Serve as the primary point of contact for assigned clients, ensuring their satisfaction and success.</li><li>Understand client objectives, KPIs, and marketing goals to align agency efforts accordingly.</li><li>Collaborate with internal teams (SEO, Paid Ads, Content, and Design) to ensure timely and quality campaign execution.</li><li>Conduct regular performance review meetings and share actionable insights with clients.</li><li>Maintain strong relationships with clients through proactive communication and personalized support.</li><li>Identify opportunities for campaign optimization, upselling, or cross-selling additional services.</li><li>Track and monitor campaign performance to ensure targets are being met or exceeded.</li><li>Manage client onboarding and ensure a smooth handover from sales to operations.</li><li>Handle client concerns or escalations promptly and professionally.</li><li>Prepare monthly performance reports, insights, and recommendations for continuous improvement.</li></ul><p><b>Requirements:</b></p><ul><li><b>Minimum 2&ndash;3 years of proven experience</b> as a Customer Success Executive, Account Manager, or Client Servicing Executive <b>in a digital marketing agency</b>.</li><li>Strong understanding of digital marketing concepts &mdash; including SEO, Google Ads, Meta Ads, and content marketing.</li><li>Excellent communication, presentation, and relationship management skills.</li><li>Ability to manage multiple client accounts and prioritize tasks effectively.</li><li>Proficiency in using project management and reporting tools (e.g., Asana, Trello, HubSpot, Google Analytics).</li><li>Strong analytical and problem-solving mindset.</li><li>Self-motivated, detail-oriented, and capable of working independently.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package and performance-based bonuses.</li><li>Opportunity to work with international clients.</li><li>Supportive, collaborative, and growth-oriented team culture.</li><li>Continuous learning and professional development opportunities.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

CONEXION (SMC-PVT.) LIMITED

<p><b>About the Role</b></p><p>We are looking for a dynamic and customer-focused <b>Customer Success Executive</b> to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.</p><p>This role is perfect for someone who enjoys communication, problem-solving, and working in a fast-paced, people-oriented environment.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the primary point of contact for clients and handle their queries promptly and professionally.</li><li>Build and maintain long-term relationships with existing and new clients.</li><li>Coordinate with internal teams to ensure smooth execution of client requests and projects.</li><li>Understand client needs and provide tailored solutions to enhance satisfaction.</li><li>Prepare and share regular reports, feedback, and updates with clients and management.</li><li>Identify opportunities to upsell or cross-sell services where appropriate.</li><li>Resolve client concerns efficiently while maintaining a positive relationship.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>A positive attitude with a passion for customer success.</li><li>Prior experience in client servicing, customer support.</li><li>Underage candidates can also apply</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work with a supportive and collaborative team.</li><li>Continuous learning and growth opportunities.</li><li>A positive and inclusive work culture</li><li>Free commute for female staff</li><li>Training will be provide.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

bayzat

<div></div><div><div><div><b>Egypt
</b></div><div></div><div><b>Full time
</b></div><div></div><div><div><b>REMOTE
</b></div></div></div><div><div><div><b>Job description<br>
</b></div></div></div><p></p><div><div>
<div><b>Who we are:</b></div>
<div><div><div>Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.</div>
<div></div>
<div>As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.</div>
<div></div>
<div>At Bayzat, culture is paramount. We are a principle-driven, merit-based organisation where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.</div>
<div></div>
<div>Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimise efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.</div>
</div>
<div></div><div><div><div><b>About the role:</b></div>
<div>Customer Success Executive is responsible for ensuring customer satisfaction and success through proactive engagement, training, and support. Monitors customer health and KPIs to reduce churn, improve adoption, and drive retention. Provides insights to enhance products, creates customer-focused processes, and ensures seamless customer experiences throughout their lifecycle.</div>
</div>
</div><div></div><div><div><b>Some high-impact responsibilities you will be entrusted with:</b></div>
<ul><li><div>Go above and beyond to ensure Bayzat&rsquo;s customers are actively working towards their goals and that they will be happy with the service provided. This includes customer training, on-going support, consultative calls, strategic planning, customer outreach and customer marketing.</div>
</li><li><div>Identify, implement and optimize KPIs to understand customer usage, behaviors and red flags indicating potential customer churn.</div>
</li><li><div>Review the customer accounts and customers&rsquo; &lsquo;health score&rsquo; to increase user retention and decrease churn rates, along with increasing activation rates and customer satisfaction.</div>
</li><li><div>Have daily and ongoing communication with customers while tracking the entire customer life cycle and coming up with solutions for issues.</div>
</li><li><div>Anticipate, foresee and create policies and processes around the customer journey to success that optimize the customer experience.</div>
</li><li><div>Pinpoint the customers&rsquo; needs and create processes that reflect their goals.</div>
</li><li><div>Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements).</div>
</li><li><div>Provide technical support to customers and training on products.</div>
</li><li><div>Help customers plan and understand the best ways to utilize our software or products based on the customer&rsquo;s business needs or business plans.</div>
</li><li><div>Create and improve customer training materials.</div>
</li></ul><div><b>What you will need to have:</b></div>
<ul><li><div>2-3 years of relevant Customer Success experience</div>
</li><li><div>Be customer service oriented</div>
</li><li><div>Be a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholders</div>
</li><li><div>Be passionate about technology</div>
</li><li><div>Have the ability to analyze and extract research data</div>
</li><li><div>Have excellent interpersonal, verbal and written communication skills</div>
</li><li><div>Strong strategic, critical thinking skills and problem-solving ability</div>
</li><li><div>Obsessively organized and detail oriented</div>
</li><li><div>Experience working in a high-growth environment</div>
</li>
</ul><div></div><div><div><div><b>What&rsquo;s in it for you? Perks!</b></div>
<div><div>At Bayzat, we don&rsquo;t sell beanbags or buzzwords as culture &mdash; we build an environment where high achievers thrive. You&rsquo;ll work alongside some of the hungriest, most driven people you&rsquo;ll ever meet, in a place that rewards performance, not politics.</div>
<div></div>
<div>Here&rsquo;s what you can expect:</div>
<ul><li><b>Meritocracy at its core:</b> Your value creation and impact define your growth, not titles or tenure.</li>
<li><b>Freedom to shape your path:</b> We support cross-functional moves and growth transitions when you drive value.</li>
<li><b>Real feedback culture:</b> Feedback is coaching &mdash; empowering you to find your own answers and elevate your game.</li>
<li><b>Barrier-free collaboration:</b> Impact matters more than hierarchy. If you can create value, you&rsquo;ll have a seat at the table &mdash; even with the CEO.</li>
<li><b>Accelerated growth:</b> Fast-track opportunities for top performers; no artificial limits.</li>
<li><b>Flexible work setup:</b> Remote and hybrid options designed around performance.</li>
<li><b>Inclusive culture:</b> Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.</li>
</ul><div>This isn&rsquo;t for everyone &mdash; but if you want to be pushed, inspired, and rewarded for what you deliver, <b>welcome to Bayzat.</b></div></div></div></div></div></div></div></div></div><p></p>

MARS Healthcare Network

<p>We are looking for Fresh talent who are able to work as Client Success Executive, serve as a liaison between the support team, physician, and clients to ensure the effectiveness of our reporting process by performing all related tasks and solving issues as they come up during the shift.</p><p>Roles and Responsibilities:</p><ul><li>Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.</li><li>Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.</li><li>Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast-moving environment.</li><li>Monitor work-lists on designated software to ensure TAT requirements are satisfied through a proactive approach and prompt response.</li><li>Assume complete responsibility for daily work-lists and timely delivery of reports to ensure the quality of deliverables to client satisfaction.</li><li>Perform regular checks on pending tasks including open tickets and complete shift tasks in a timely fashion to ensure smooth shift handover.</li><li>Liaison with the technical team to communicate software issues experienced by the client.</li></ul><p>Qualification and Skills:</p><ul><li>Must have at least a Bachelors Degree from a reputable University.</li><li>Must be able to lead a team effectively.</li><li>At least 2 years of Experience in dealing with International Clients.</li><li>Excellent communication skills</li><li>Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus.</li><li>Must be able to type and file accurately with precise data entry skills.</li><li>Knowledge of medical terminology is a plus.</li><li>Ability to schedule and register patients rapidly and accurately.</li><li>General knowledge of computers and Microsoft Office software.</li></ul><p>Benefits:</p><ul><li>Market competitive salary</li><li>Company sponsored lunch/dinner</li><li>Excellent working environment</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs80,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 2 years (Required)</li></ul>

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