customer success executive

Veclar Technologies

Customer Success Executive Company: Veclar Technologies (Pvt.) Ltd. Location: Islamabad (On-site) Shift: U.S. Night Shift (6:00 PM &ndash; 3:00 AM PKT) Working Days: Monday to Friday Pay Rate: PKR 16,000 per hour Monthly Salary: 150k-180k(Base pay is determined based on experience. Additional commission is paid in USD.) About Veclar Technologies Veclar Technologies (Pvt.) Ltd. is a fast-growing SaaS and CRM solutions provider, serving clients across the U.S. and Canada. We pride ourselves on a collaborative work culture, timely salaries, and performance-based growth. We are seeking a Customer Success Executive to help build lasting relationships with clients, manage onboarding, and support our sales operations. This role involves proactive communication, client engagement, and ensuring a seamless customer experience.Key Responsibilities Build and maintain strong relationships with U.S.-based clients. Conduct outreach and communicate with prospective clients via calls, emails, and CRM tools. Schedule meetings and ensure consistent follow-ups with decision-makers. Manage client accounts, handle inquiries, and support the onboarding process. Keep accurate records in the CRM system and track communication history. Collaborate with internal teams to improve customer satisfaction and retention.Required Experience &amp; Skills Bachelor&rsquo;s degree (graduates preferred). Minimum 1&ndash;3 years of experience in Customer Success, Business Development, or ClientCommunication. Excellent English communication skills (spoken and written). Strong interpersonal, negotiation, and time management skills Ability to manage multiple clients and prioritize effectively. Familiarity with CRM tools and B2B client communication.Preferred Skills Experience working with SaaS or CRM platforms. Prior exposure to international clients (U.S. or Canada). Strong email and call communication etiquette. Goal-oriented, self-driven, and comfortable working in a fast-paced environment.What We Offer Performance-based commissions (in USD). Growh opportunities in client success and SaaS sales. A positive, professional, and collaborative environment. Exposure to international clients and advanced CRM tools.To Apply Contact: (+92) 332 5755577 HR Department &ndash; Veclar Technologies (Pvt.) Ltd.Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Success Executive

ESP Global Services

<div>About the Job: 
As a Customer Success Executive, you will be a critical member of the customer success team, focusing on ensuring customer satisfaction, retention, and the successful delivery of services. You will work closely with the Customer Success Manager (CSM) to support daily operations, resolve customer issues quickly, and drive improvements in service quality. You will serve as the main point of contact for both internal teams and external customers, ensuring that contract-specific tasks are completed efficiently, and customer needs are met with a high level of responsiveness. 
 
What will you do? 
<ul><li>Customer Support &amp; Retention:</li>
<li><ul><li>Act as a proactive customer advocate, ensuring a high level of customer satisfaction and supporting customer retention initiatives.</li>
<li>Assist the CSM in addressing customer needs and resolving issues, ensuring all open tickets are handled promptly by the Service Desk, Engineers, and Partners.</li>
<li>Maintain a strong relationship with customers, serving as a key point of contact and providing timely follow-ups on outstanding issues.</li>
</ul></li><li>Contract Management &amp; Coordination:</li>
<li><ul><li>Ensure contract-specific tasks such as asset management, customer reporting, and technical analysis are completed accurately and efficiently.</li>
<li>Collaborate with the CSM to maximize revenue and minimize costs on assigned accounts, driving profitability and operational efficiency.</li>
<li>Maintain and update the ESP Knowledge Base, ensuring all contract-specific documentation and processes are readily available to enhance speed of resolution and improve customer satisfaction.</li>
</ul></li><li>Operations &amp; Reporting:</li>
<li><ul><li>Design, prepare, and deliver internal and customer reports, providing insights that drive continuous service improvement and quality.</li>
<li>Review account-specific statistics regularly to identify trends, service improvements, and opportunities to enhance the customer experience.</li>
<li>Support the CSM in preparing for and attending service reviews with both customers and internal business stakeholders.</li>
</ul></li><li>Single Point of Contact (SPOC):</li>
<li><ul><li>Act as the Single Point of Contact (SPOC) Customer, ensuring seamless communication between internal teams and customers.</li>
<li>Ensure that any follow-up actions are documented in internal databases, keeping all stakeholders informed.</li>
</ul></li><li>Escalation &amp; Coverage:</li>
<li><ul><li>Provide coverage for the CSM [AJ1] when required, ensuring continuity of service and maintaining strong customer relationships.</li>
</ul></li><li>P&amp;L Management and Gross Margin Optimization:</li>
<li><ul><li>Monitor and manage the profitability of customer accounts, ensuring a healthy P&amp;L and optimizing gross margins.</li>
<li>Identify cost-saving opportunities and work closely with internal teams to implement efficiency improvements.</li>
<li>Conduct regular financial reviews to track performance against targets and identify areas for improvement.</li>
</ul></li><li>Contract Management and Renewals:</li>
<li><ul><li>Oversee and manage all aspects of customer contracts, including negotiations, amendments, and renewals.</li>
<li>Ensure timely renewal of contracts and proactively address any concerns that could impact retention.</li>
<li>Manage contractual relationships, ensuring compliance with terms and conditions, and coordinating requested changes in contracts with legal and finance teams.</li>
<li>Maintain a clear understanding of customer contract terms and conditions to avoid potential legal or financial risks.</li>
</ul></li><li>Business Growth (Upsell and Cross-Sell):</li>
<li><ul><li>Identify upsell and cross-sell opportunities within existing customer accounts to drive revenue growth.</li>
<li>Collaborate with the sales team to expand the scope of customer contracts, ensuring alignment with customer goals and needs. Work closely alongside the aligned Sales Account Manager on account planning and growth across all customers within assigned portfolio, ensuring any business intelligence, leads or opportunities are successfully identified and referred (if needed)</li>
<li>Present value-added solutions to customers that enhance their experience and contribute to their long-term success.</li>
</ul></li></ul>
 
What will you bring to ESP? 
<ul><li>Empathy: Ability to understand and anticipate customer needs and concerns, fostering trust and building long-lasting relationships.</li>
<li>Problem Solving: Proactively identifying issues and developing effective solutions that align with customer and company goals.</li>
<li>Financial Acumen: Strong understanding of financial metrics and ability to manage profitability across accounts.</li>
<li>Communication: Clear, concise, and adaptive communication style, with the ability to engage both technical and executive audiences.</li>
<li>Cross-functional Collaboration: Strong collaboration skills in a matrix environment, working effectively across teams and departments.</li>
</ul>If you are&hellip;. 
Motivated to develop your career in Service Delivery, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore. 
 
What we will offer: 
Personal &amp; Professional Development 
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&amp;D system, that cater to helping you reach career goals or objectives &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division. 
 
Diversity, Inclusion &amp; Belonging 
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. 
 
Salary: 
We offer a competitive range based upon suitability or experience. 
 
Benefits: 
<ul><li>Holiday Leave</li>
<li>Medical Insurance</li>
<li>Perk box discounts</li>
</ul>Who are we: 
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that&rsquo;s manages over 1,000 tickets a day for more than 200 customers. 
 
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. 
 
We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. 
 
Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together. 
 
Join a team that prioritizes excellence&mdash;our ISO 9001 certification reflects our commitment to quality and superior customer service. 
 
ESP Global Services is an equal opportunity employer.</div>

My Tutor Source (MTS)

Job Title: Customer Success Specialist Location: DHA Phase 1, LahoreMy Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>How much experience you have in customer success role?</li><li>Have you worked in the US or Canadian market?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Rentify FZCO

Customer Success Executive (Dubai, UAE)Experience: 1&ndash;3 yearsType: Full-timeVisa: Not providedAbout RentifyRentify is transforming the way people rent homes in Dubai. We simplify the rental experience through technology &mdash; helping tenants and landlords sign agreements digitally, pay rent monthly, and earn rewards seamlessly.As a Customer Success Executive, you&rsquo;ll be the voice of Rentify for our growing community of tenants and landlords. Your role is to make sure every customer enjoys a simple, smooth, and rewarding experience &mdash; from onboarding to renewal.Key Responsibilities<ul><li>Customer Onboarding: Welcome new tenants and landlords to the Rentify platform, explain key features, and guide them through digital agreement signing, monthly payments, and reward enrolment.</li><li>Customer Outreach: Make outbound calls to new users, existing tenants, and landlords to assist with onboarding, collect feedback, and re-engage inactive customers.</li><li>Support Operations: Handle incoming customer calls and WhatsApp queries with empathy, accuracy, and ownership &mdash; ensuring quick resolution.</li><li>Account Management: Build trusted relationships with customers, anticipate their needs, and proactively resolve issues before they escalate.</li><li>Data &amp; Insights: Keep all customer records updated in Rentify&rsquo;s systems; track feedback and report recurring issues to the product and operations teams.</li><li>Engagement &amp; Retention: Stay in touch with users at key milestones (onboarding, mid-term, renewal) to drive satisfaction and ensure renewals.</li><li>Cross-Functional Collaboration: Work with Product, Finance, and Operations teams to enhance customer experience.</li><li>Knowledge Base: Create and maintain how-to guides, FAQs, and process notes to help customers and internal teams.</li></ul>What We&rsquo;re Looking For<ul><li>1&ndash;3 years of experience in customer success, telesales, account management, or operations (preferably in fintech, proptech, or consumer-tech).</li><li>Excellent communication skills &mdash; comfortable making and receiving calls daily.</li><li>Strong problem-solving and follow-up skills with a customer-first mindset.</li><li>Organised, energetic, and able to work independently in a fast-paced environment.</li><li>Proficiency in Excel/Google Sheets and basic CRM tools.</li><li>Fluency in English required; Arabic or Hindi/Urdu is a plus.</li></ul>Why Join Rentify<ul><li>Be part of a fast-growing Dubai startup redefining the rental experience.</li><li>Play a key role in shaping Rentify&rsquo;s customer success and support operations.</li><li>Collaborative culture with strong learning opportunities.</li><li>Competitive compensation and potential for permanent employment.</li></ul>Job Type: Full-time

Customer Success Executive (Dubai, UAE)

zoondia software

We are looking for Enthusiastic and Energetic Business Development person to expand our business with the aim of creating more sales. The goal is to create effective sales plans and forgoing strong relationship with clients to ensure the further growth of our company.Requirements-Prior work experience as a Sales/Customer Relations/ Account Management is a must.-Develop marketing campaign to support sales strategy-Lead generation/constant interaction with clients/prospecting clients from Middle East Region-Good communication and negotiation skills.-Must have good analytical and planning skills.-Maintaining the CRM databasePreferred Skills-Good command over English language and proficiency in MS Office-Prefer Immediate Joiners-Qualification : Any Bachelor's degree-Experience : 0-2 yrsJob Types: Full-time, PermanentJob Location : Dubai, UAEJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthApplication Deadline: 31/10/2025 Expected Start Date: 18/10/2025

Techies Global

Job Requirements:1- Must have Experience of Digital Marketing Campaign.2- Willing to work in Night Shift ( 7pm-4am)Location: Wapda Town, LahoreJob Type: Full-timePay: Rs100,000.00 per monthWork Location: In person

Stackworx

Are you an experienced appointment setter or customer engagement professional with a passion for creating great customer experiences? We&rsquo;re expanding our Home Improvement operation in Lahore and looking for a talented Customer Success Executive to join our growing team.As the Customer Success Executive, you&rsquo;ll be responsible for managing client interactions, setting and confirming appointments, and ensuring every customer enjoys a smooth and professional experience. Your role will directly support the sales team and contribute to our overall success.What You&rsquo;ll Do<ul><li>Set and confirm in-home appointments with qualified leads from marketing efforts</li><li>Ensure appointment details are accurate and shared with the sales team</li><li>Follow communication scripts with professionalism and empathy</li><li>Adapt strategies to meet local market needs</li><li>Provide a friendly, solution-focused experience to all customers</li><li>Track and report performance metrics related to appointments and confirmations</li></ul>What We&rsquo;re Looking For<ul><li>2&ndash;4 years of experience in home improvement appointment setting, customer coordination, or customer engagement</li><li>Excellent communication skills and a customer-first attitude</li><li>Highly organized, proactive, and comfortable in a fast-paced environment</li><li>Strong attention to detail and ability to follow structured processes</li><li>Familiarity with CRM systems, scheduling tools, or call tracking software is preferred</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in Customer Success or a similar client-facing role?</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Success Executive – Home Improvement Client Success Team

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Customer Success Executive – Home Improvement Client Success Team