customer success executive

Techies Global

- Digital Marketing Campaign Experience is Must.- Timings 7pm-4am On Site ( Night Shift).- Location: Wapda Town, Lahore.- 1 year Experience is Must.- Willing for 1 year Contract.Job Type: Full-timePay: Rs150,000.00 per monthWork Location: In person

Customer Success Executive

Taraki

<div>
 Our client
 
 Haball Private Limited
 
 is looking for
 
 Customer
 
 
 Success Executive
 
 in
 
 Lahore.
 
 
 
 Haball is a B2B FinTech company delivering cutting-edge automated payment and digital financing solutions. Focused on empowering manufacturers and corporations, Haball specializes in managing large-scale supply chains with efficiency and innovation. The company is dedicated to transforming traditional business operations through seamless digital ecosystems, creating value for its partners and stakeholders.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Karachi Division for a Customer Service Executive. The primary responsibilities include ensuring customer satisfaction, enhancing customer retention, engaging with clients to provide exceptional support, and managing client accounts effectively. The role also involves analyzing customer needs and resolving issues to build lasting relationships while enhancing processes to improve overall service quality.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven skills in Customer Satisfaction and Customer Retention to ensure a positive client experience and foster loyalty.
 </li>
 <li>
 A bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
 </li>
 <li>
 Knowledge of the FinTech industry or supply chain management is a plus.
 
 </li>
 </ul>
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Customer Success Executive (Banking Experience) - Haball Private Limited

Hurak Education Services

*Excellent spoken and written English is a must.About CompanyHurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Success ExecutivePosition Title: Customer Success ExecutiveTiming: 12:30 PM to 09:30 PM.Location: DHA Phase 6 LahoreJob Type: On-SiteResponsibilities<ul><li>Handle Queries, Requests and Complaints from customers tactfully.</li><li>Class management, Exam bookings, certifications and any other operational task.</li><li>Follow standard processes and procedures when it comes to providing the solution.</li><li>Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.</li><li>Achieve superior customer engagement and ensure a significant improvement in customer experience.</li><li>Must be able to overcome objections and handle customer pushback.</li></ul>Qualifications<ul><li>Bachelor's degree or relevant work experience</li><li>Proficiency in English skills, both writing and verbal</li><li>2 or 2+ year of experience, Fresher&rsquo;s can also apply.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you easily commute to DHA Phase 6 Lahore ?</li><li>What is your current salary ?</li><li>How fluent are you in English language ?</li></ul>Work Location: In person

Customer Success Representative

Agram

<div>
 
 Client Management Executive - Freshers
 
 
 
 We are looking for enthusiastic
 
 fresh graduates (Bachelor&rsquo;s degree holders)
 
 who are eager to build a career in
 
 client management
 
 and customer success.
 
 
 Experiance - 0 to 1 years (
 
 Freshers who are passed out in 2023,2024,2025 only)
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support and manage relationships with a portfolio of clients, including:
 </li>
 <ul>
 <li>
 Client onboarding
 </li>
 <li>
 Implementation processes
 </li>
 <li>
 Retention strategies
 </li>
 <li>
 Ensuring high levels of customer satisfaction
 </li>
 </ul>
 <li>
 Collaborate with internal teams such as Sales, Partnerships, Operations, and Development to deliver an exceptional client experience
 </li>
 <li>
 Communicate effectively with both internal stakeholders and senior-level client management to:
 </li>
 <ul>
 <li>
 Understand customer needs
 </li>
 <li>
 Drive retention and growth
 </li>
 <li>
 Share insights and feedback
 </li>
 </ul>
 <li>
 Maintain and track customer success metrics, while identifying opportunities to improve internal processes
 </li>
 <li>
 Analyze data and prepare reports for:
 </li>
 <ul>
 <li>
 Client performance reviews
 </li>
 <li>
 Internal management reporting
 </li>
 </ul>
 <li>
 Recommend strategies to increase customer lifetime value, including identifying upsell and cross-sell opportunities
 </li>
 <li>
 Prepare onboarding and activation materials to ensure smooth client implementation
 </li>
 </ul>
 Skills: fresher,client management,management,customer,onboarding
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Fresher - Only graduate

ABS INTERNATIONAL

Customer Success Executive (US Principal) &ndash; On-Site | KarachiAre you tired of scripted call center roles that limit your potential? Step into a career where your voice, thinking, and personality truly matter.ABS International (Established 2012) is a direct US principal working with global brands&mdash;not running temporary campaigns. We are expanding our team and looking for Customer Success Executives who thrive in dynamic, non-scripted environments.Why Join ABS International?Competitive Compensation<ul><li>PKR 35,000 &ndash; 45,000 (Base Salary)</li><li>Monthly performance-based incentives</li><li>PKR 3,000 punctuality bonus</li></ul>Stability &amp; Reliability<ul><li>14+ years of consistent operations</li><li>Zero missed payrolls</li><li>No seasonal layoffs</li></ul>Professional Growth<ul><li>Clear career progression into Team Lead and Management roles</li><li>Exposure to international clients and business practices</li></ul>Empowering Work Environment<ul><li>No scripts&mdash;handle real conversations</li><li>Represent global brands directly</li><li>Develop critical thinking and problem-solving skills</li></ul>Role OverviewAs a Customer Success Executive, you will manage US-based customer interactions that require real-time decision-making, professionalism, and strong communication skills. This is a corporate environment&mdash;not a traditional call center setup.Who We&rsquo;re Looking ForStrong Communicators<ul><li>Fluent, confident, and professional English (near-native level preferred)</li></ul>Critical Thinkers<ul><li>Able to handle complex customer situations without relying on scripts</li></ul>Ambitious Individuals<ul><li>Experienced candidates (1+ year) or high-potential freshers</li></ul>Committed Professionals<ul><li>Willing to work night shift (6:00 PM &ndash; 2:00 AM, Monday to Saturday)</li></ul>Work Location100% on-site at our offices in Gulshan-e-Iqbal, KarachiIf you&rsquo;re ready to move beyond routine call center jobs and build a real career with an established international principal, we&rsquo;d love to hear from you.Apply now and take the next step in your professional journey.Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>This is a non-scripted role that requires quick thinking and professional English. Does this challenge appeal to you?</li><li>What is your level of experience in International Customer Support?</li></ul>I am a Fresher (Ready to learn)Less than 1 year1 to 2 years3+ years<ul><li>Do you confirm you can work 100% On-Site in Gulistan-e-Johar or Gulshan-e-Iqbal for the permanent Night Shift?</li></ul>Work Location: In person

Customer Support Executive (CSR)

MARS Healthcare Network

We are looking for Fresh talent who are able to work as Client Success Executive, serve as a liaison between the support team, physician, and clients to ensure the effectiveness of our reporting process by performing all related tasks and solving issues as they come up during the shift.Roles and Responsibilities:<ul><li>Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.</li><li>Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.</li><li>Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast-moving environment.</li><li>Monitor work-lists on designated software to ensure TAT requirements are satisfied through a proactive approach and prompt response.</li><li>Assume complete responsibility for daily work-lists and timely delivery of reports to ensure the quality of deliverables to client satisfaction.</li><li>Perform regular checks on pending tasks including open tickets and complete shift tasks in a timely fashion to ensure smooth shift handover.</li><li>Liaison with the technical team to communicate software issues experienced by the client.</li></ul>Qualification and Skills:<ul><li>Must have at least a Bachelors Degree from a reputable University.</li><li>Must be able to lead a team effectively.</li><li>At least 2 years of Experience in dealing with International Clients.</li><li>Excellent communication skills</li><li>Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus.</li><li>Must be able to type and file accurately with precise data entry skills.</li><li>Knowledge of medical terminology is a plus.</li><li>Ability to schedule and register patients rapidly and accurately.</li><li>General knowledge of computers and Microsoft Office software.</li></ul>Benefits:<ul><li>Market competitive salary</li><li>Company sponsored lunch/dinner</li><li>Excellent working environment</li><li>Health Insurance</li><li>Night allowance for onsite permanent employees</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer : 2 years (Preferred)</li></ul>Work Location: In person

Customer Support Representative

WGSN

<div>
 
 The role
 
 
 
 We're looking for a strong
 
 Client Services Executive
 
 to join our NAM team and become an integral part of our Client Services function.
 
 
 
 This is an office-based role out of our New York or LA office.
 
 
 
 
 Salary range - $57,388.00 - $70,000.00
 
 
 
 
 Working at WGSN
 
 
 
 
 Together, we create tomorrow
 
 
 
 A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
 
 
 WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
 
 
 
 Role Overview
 
 
 We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will be reporting to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio.
 
 
 
 The team
 
 
 
 We have a high performing team who are diverse and based all over the US. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners!
 
 
 You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes
 </li>
 <li>
 Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
 </li>
 <li>
 Ensure monthly and quarterly KPIs are met in line with the business&rsquo;s retention rate
 </li>
 <li>
 Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business&rsquo;s value proposition among set of users and accounts
 </li>
 <li>
 Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours
 </li>
 <li>
 Be proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge
 </li>
 <li>
 Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means
 </li>
 <li>
 Proactively engage with subscribers to demonstrate the value of WGSN&rsquo;s products and services, provide support that maximise our client&rsquo;s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met
 </li>
 <li>
 Responsible for the adoption of WGSN&rsquo;s tool within NAM client base
 </li>
 <li>
 Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records and communication via CRM tools
 </li>
 <li>
 Identify improvements to current processes that improve client services&rsquo; ability to provide outstanding client support
 </li>
 <li>
 Coach peers proactively in the NAM CS department to create skill lift that drive client growth/retention and contribute to overall team success; act as a team leader
 </li>
 <li>
 Tight time scales as needed
 
 
 
 
 
 </li>
 </ul>
 
 This list is not exhaustive and there may be other activities you are required to deliver.
 
 
 
 
 Skills, Experience &amp; Qualifications Required
 
 
 
 <ul>
 <li>
 At least 2 years of experience in a Client Success role
 </li>
 <li>
 Confident communicating with C-Suite executives
 </li>
 <li>
 Must have experience with Salesforce and Google Suite
 </li>
 <li>
 Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused
 </li>
 <li>
 Strong attention to detail, excellent presentation and organizational skills required
 </li>
 <li>
 Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA&rsquo;s
 </li>
 <li>
 Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
 </li>
 <li>
 Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile &amp; professionalism
 </li>
 <li>
 Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 Our
 
 benefits and wellbeing
 
 package offers flexible benefits you can tailor to your own personal needs, including:
 
 
 
 <ul>
 <li>
 Paid Time Off &ndash; 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave
 </li>
 <li>
 401(k) Retirement Savings Plan &ndash; allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees
 </li>
 <li>
 Dental and Vision plans with MetLife
 </li>
 <li>
 Health Care with Anthem &amp; Blue Cross Blue Shield
 </li>
 <li>
 Life Insurance, AD&amp;D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
 </li>
 <li>
 Mental Health &ndash; WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits
 
 
 
 
 
 </li>
 </ul>
 
 More About WGSN
 
 
 WGSN is the global authority on consumer trend forecasting.
 
 
 We help brands around the world create the right products at the right time for tomorrow&rsquo;s consumer.
 
 
 
 Our values
 
 
 
 
 We Are Everywhere
 
 
 
 The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
 
 
 
 We Are Future Focused
 
 
 
 We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
 
 
 
 We Are Rigorous
 
 
 
 We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
 
 
 
 Our culture
 
 
 
 An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives &amp; reflect the global audience we work with.
 
 
 
 Inclusive workforce
 
 
 
 We are committed to supporting the
 
 environment and sustainability
 
 , including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
 
 
 
 Recognising great performance
 
 is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
 
 
 We offer a
 
 flexible working environment
 
 with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been&mdash;and will continue to be&mdash;actively encouraged here, but we do not offer full remote working.
 
 
 We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require
 
 any reasonable adjustments
 
 that would make you more comfortable during the process, please let us know so that we can do our best to support you.
 
 
 
 
 A Note for Applicants
 
 
 
 
 
 We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
 
 
 
 
 
 A Note for Recruiters
 
 
 
 
 
 Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we&rsquo;re unable to respond to unsolicited contacts or CVs from outside our PSL. But don&rsquo;t worry! If we decide to explore new partnerships, we&rsquo;ll be sure to reach out.
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Success Executive

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