customer success lead

Hive

<div></div><div><div><div>Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive&rsquo;s solutions are transforming content moderation, deepfake detection, brand protection, sponsorship measurement and more.</div><div></div><div><br>
Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain &amp; Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!</div><div></div><div><b><br>
The Role</b></div><div></div><div><br>
We are looking for a talented cross-functional Customer Success Lead to cultivate strategic account relationships and support long-term customer growth. This role will serve as the primary point of contact for many of our enterprise customers, supporting them to achieve success with Hive&rsquo;s API solutions and AI platforms. As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively integrate Hive&rsquo;s solutions and you will efficiently resolve technical customer issues as they arise. You will work closely with Sales, Product, Engineering, and Operations to drive exceptional customer outcomes and help shape the future of our customer experience.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Own the post-sales relationship with key enterprise customers; maintain continuous communication, including monthly check-ins and/or quarterly business reviews</li><li>
Partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics</li><li>
Lead customer onboarding and implementation to ensure customers achieve measurable business value from Hive&rsquo;s industry-leading AI solutions</li><li>
Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders</li><li>
Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development</li><li>
Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention</li><li>
Partner with the Sales team to identify growth opportunities and drive expansion into other areas of Hive&rsquo;s product suite</li><li>
Collaborate with Operations to create playbooks and standard operating procedures to accelerate the growth of the Customer Success team</li><li>
Maintain awareness of industry best practices for data maintenance handling as it relates to your role</li><li>
Adhere to policies, guidelines and procedures pertaining to the protection of information assets</li><li>
Report actual or suspected security and/or policy violations/breaches to an appropriate authority</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Requirements</b></h3><ul><li><ul><li>
Bachelor&rsquo;s degree in mathematics, engineering, or a related technical field</li><li>
3+ years of experience in a client-facing role working with enterprise accounts and stakeholder management</li><li>
Prior professional experience in Customer Success, Technical Account Management, or professional services within a SaaS technology company</li><li>
Proven track record of managing enterprise relationships and driving adoption or renewals</li><li>
Strong technical acumen, with the ability to understand APIs, data workflows, and integrations</li><li>
Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences</li><li>
Ability to juggle multiple priorities in a fast-paced environment</li></ul></li></ul></div></div>
<div><div><b>Who We Are</b></div><div></div><div><br>
We are a group of ambitious individuals who are passionate about creating a revolutionary AI company. At Hive, you will have a steep learning curve and an opportunity to contribute to one of the fastest growing AI start-ups in San Francisco. The work you do here will have a noticeable and direct impact on the development of the company.</div><div></div><div><br>
Thank you for your interest in Hive and we hope to meet you soon!</div><div></div><div><br>
The current expected base salary for this position ranges from $110,000 - $170,000. Actual compensation may vary depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of the total compensation package that is provided to compensate and recognize employees for their work; stock options may be offered in addition to the range provided here.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Customer Success Lead

Atlassian

<div>Overview:
<h3 class="jobSectionHeader"><b>Your future team</b></h3><p>
We are looking for a Lead Product Designer to be a key pillar in the Jira Design team. In this role, you will report into a Senior Design Manager, and join an organization consisting of multiple teams in Australia and North America. As a high level individual contributor, you'll lead strategic work on Jira, our flagship product and further connect Jira to the Teamwork Collection of products.</p><p>
Jira is the foundation for Atlassian&rsquo;s holistic view of modern, collaborative work. The Jira Design teams is responsible for transforming Jira into a modern work management solution for every team.</p>
Responsibilities:
<h3 class="jobSectionHeader"><b>What you'll do:</b></h3><ul><li><p>
Design end-to-end experiences that bring the power of AI into the workflow and collaboration experiences in Jira</p></li><li><p>
Design patterns that modernize the visual language of Jira</p></li><li><p>
Partner with leadership, stakeholders, cross-functional teams to create a unified view of modern work management across Atlassian</p></li><li><p>
Lead design projects from creation to execution and be responsible tying back to customer value delivery and outcomes</p></li><li><p>
Identify success metrics ensuring design solutions continue to deliver customer value</p></li><li><p>
Identify opportunities to enhance our products and accelerate adoption by non-technical teams</p></li><li><p>
Collaborate with some of the industry's smartest (and nicest) people. You'll work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products and ship high-quality work</p></li></ul><p></p>
Qualifications:
<p><b>
Your background</b></p><ul><li><p>
7+ years of product design experience designing complex or enterprise-level software</p></li><li><p>
High level of craft for visual design execution</p></li><li><p>
Experience in AI products across Agents, Chat, and Search</p></li><li><p>
Experience in end-to-end UX/product design to design impactful solutions to challenging problems</p></li><li><p>
Passion for story-telling, the ability to bring design direction to life with compelling narrative</p></li><li><p>
Experience balancing customer needs with business goals, market viability, and technical feasibility</p></li><li><p>
Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes</p></li><li><p>
Experience measuring success with qualitative and quantitative methods</p></li><li><p>
Experience improving process and methodology to increase product value, team velocity and accelerate adoption of new capabilities</p></li></ul></div><p></p>

Lead Product Designer- Jira

Athleta

<div><h2 class="jobSectionHeader"><b>About Athleta</b></h2>
<p>For the past 25 years, we&rsquo;ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It&rsquo;s what we do best, and we&rsquo;re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.
</p><p>We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we&rsquo;re strong, but together we&rsquo;re unstoppable.</p><h2 class="jobSectionHeader"><b>
About the Role</b></h2><p>
The Head of Merchandising for Athleta leads the brand&rsquo;s merchandising organization, driving strategic product vision, commercial performance, and customer engagement across all channels. This role is pivotal in delivering on Athleta&rsquo;s purpose of inspiring women and girls to build confidence, strength, and belonging through movement.<br>
<br>
Reporting directly to the Athleta Brand President &amp; CEO, the Head of Merchandising is a key member of the Athleta Leadership Team and oversees assortment strategy, category management, and visual presentation. This leader drives product innovation, price and value leadership, and alignment across design, marketing, and inventory planning to deliver profitable growth and a differentiated brand experience.<br>
<br>
The Head of Merchandising builds and inspires a high-performing team that operates with agility, accountability, and creativity. By fostering a culture grounded in inclusion, empowerment, and innovation, this leader ensures Athleta delivers compelling, purpose-driven product assortments that unite performance, style, and sustainability.<br>
<br>
At Athleta, how we reach our results is just as important as the results themselves. This leader models our values-based leadership behaviors, ensuring that teams operate with integrity, collaboration, and shared success.<br>
<br>
Salary Range: $330,000 - $420,000 USD<br>
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><ul><li>
Lead and evolve Athleta&rsquo;s merchandising strategy to deliver innovation, brand distinction, and commercial success.</li><li>
Develop and execute a multi-year product and merchandising roadmap that accelerates growth and differentiation in alignment to brand goals.</li><li>
Leverage customer, trend, and market insights to inform long-range product and merchandising strategies, balancing performance, lifestyle, and seasonal relevance.</li><li>
Lead with modern aesthetic intelligence to shape Athleta&rsquo;s product expression and define an elevated, authoritative point of view that strengthens market distinction and inspires the customer.</li><li>
Partner with Design, Digital, Marketing, and Stores to deliver cohesive product stories and omni-channel experiences, championing innovation in fabric, fit, and unique solutioning for women.</li><li>
Balance operational discipline with agility and scalability in responding to business trends.</li><li>
Provide clear cross-functional leadership and direction to ensure that smart product risks are being taken to drive the brand forward, connecting these decisions to the customer journey across channels.</li><li>
Drive a high-performance culture that celebrates inclusivity, accountability, and motivates and inspires teams to deliver beyond expected results.</li><li>
Champion continuous improvement and innovation, leveraging technology, insights, and best practices to optimize performance.</li><li>
Build and sustain a strong, diverse, and inspired merchandising organization through intentional leadership, mentorship, and succession planning.</li><li>
Collaborate across the Athleta and Gap Inc. ecosystem to ensure the right tools, processes, and insights enable success.</li><li>
Measure and assess business initiatives, adapting as needed to deliver sustainable results.</li></ul><h2 class="jobSectionHeader"><b>
Who You Are</b></h2><ul><li>
15+ years of progressive merchandising and product leadership experience in multi-channel retail environments.</li><li>
Proven success driving growth through customer-centered product and assortment strategies.</li><li>
Strong analytical and creative acumen with deep understanding of consumer insights, trends, and financial metrics.</li><li>
Demonstrated success leading transformation and scaling complex product organizations.</li><li>
Ability to connect brand purpose with commercial strategy and execution.</li><li>
Experience developing diverse, high-performing teams through coaching, mentorship, and inclusive leadership.</li><li>
Strong ability to build alignment and trust across cross-functional and corporate partners.</li><li>
Openness to feedback, curiosity about new ideas, and ability to translate insights into action.</li></ul><h2 class="jobSectionHeader"><b>
Benefits at Athleta</b></h2>
<ul><li>Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.</li>
<li>One of the most competitive Paid Time Off plans in the industry.*</li>
<li>Employees can take up to five &ldquo;on the clock&rdquo; hours each month to volunteer at a charity of their choice.*</li>
<li>Extensive 401(k) plan with company matching for contributions up to four percent of an employee&rsquo;s base pay.*</li>
<li>Employee stock purchase plan.*</li>
<li>Medical, dental, vision and life insurance.*</li>
<li>See more of the benefits we offer.</li>
</ul><ul><li><i>For eligible employees</i></li></ul><p>
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.</p></div>

Head of Merchandising, Athleta

Ramp

<div><h1 class="jobSectionHeader"><b>About Ramp</b></h1><p>
At Ramp, we&rsquo;re rethinking how modern finance teams function in the age of AI. We believe AI isn&rsquo;t just the next big wave. It&rsquo;s the new foundation for how business gets done. We&rsquo;re investing in that future &mdash; and in the people bold enough to build it.</p><p>
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.</p><p>
Ramp&rsquo;s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies&mdash;Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One&mdash;as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.</p><p>
Ramp has been named to Fast Company&rsquo;s Most Innovative Companies list and LinkedIn&rsquo;s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine&rsquo;s 100 Most Influential Companies.</p><p></p><h1 class="jobSectionHeader"><b>
About the Role</b></h1><p>
Technical Consulting Managers lead and develop a team of Technical Consultants who support Ramp customers across implementation, integration, and expansion workstreams. You&rsquo;ll balance strategic leadership, people management, and hands-on technical execution to ensure your team delivers consistent, high-quality outcomes for customers while contributing to Ramp&rsquo;s long-term growth.</p><p>
In this role, you&rsquo;ll be accountable for team performance, operational execution, and continuous improvement of our delivery model. You&rsquo;ll coach and grow individual contributors, act as an escalation point for complex customer challenges, and partner cross-functionally with Post Sales Teams, Product, Engineering, and CX While you&rsquo;ll still stay close to the work and own select high-impact accounts, your primary focus will be enabling your team to succeed at scale.</p><p>
This is a people leadership role ideal for experienced operators who thrive in ambiguous environments, can drive clarity where none exists, and are eager to shape how we build and deliver technical solutions for Ramp&rsquo;s most strategic customers.</p><p></p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h2><ul><li><p>
Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development</p></li><li><p>
Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture</p></li><li><p>
Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp&rsquo;s goals</p></li><li><p>
Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team</p></li><li><p>
Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues</p></li><li><p>
Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning</p></li><li><p>
Drive operational rigor through forecast planning, workload balancing, and continuous process improvement</p></li><li><p>
Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org</p></li><li><p>
Make judgment calls in ambiguous situations where no process or precedent exists - and help others learn to do the same</p></li><li><p>
Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What You Need</b></h2><ul><li><p>
5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership</p></li><li><p>
2-3 years of experience managing individual contributors and owning team outcomes</p></li><li><p>
Proven success in balancing hands-on project work with people leadership and internal operations</p></li><li><p>
Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows</p></li><li><p>
Ability to assess and guide technical solution design while bringing clarity to ambiguity and unblocking teams with sound judgment</p></li><li><p>
Strong people management and coaching skills, with experience developing ICs and driving accountability</p></li><li><p>
Cross-functional collaboration experience with Post Sales Team, Product, Engineering, Sales, and CX</p></li><li><p>
Exceptional communication skills - able to advocate for your team, align stakeholders, and guide customer expectations</p></li><li><p>
Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Benefits (for U.S.-based full-time employees)</b></h2><ul><li><p>
100% medical, dental &amp; vision insurance coverage for you</p><ul><li><p>
Partially covered for your dependents</p></li><li><p>
One Medical annual membership</p></li></ul></li><li><p>
401k (including employer match on contributions made while employed by Ramp)</p></li><li><p>
Flexible PTO</p></li><li><p>
Fertility HRA (up to $5,000 per year)</p></li><li><p>
WFH stipend to support your home office needs</p></li><li><p>
Wellness stipend</p></li><li><p>
Parental Leave</p></li><li><p>
Relocation support to NYC or SF (as needed)</p></li><li><p>
Pet insurance</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Referral Instructions</b></h2><p>
If you are being referred for the role, please contact that person to apply on your behalf.</p><p></p><h2 class="jobSectionHeader"><b>
Other notices</b></h2><p>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p>
Ramp Applicant Privacy Notice</p><p>
Compensation Range: $177.4K - $270K</p></div>

Manager, Technical Consulting | Mid-Market

Goodwill Industries of San Francisco, San Mateo & Marin County

<div>Description:
<p>
Exemption Status: Exempt</p><p>
Position Type: Full time</p><p>
Travel Requirements: May travel to different sites as needed</p><p>
Job Shift: Varies</p><p>
Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.</p><p><b>
Essential Duties and Responsibilities:</b></p><ul><li>
Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.</li><li>
Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.</li><li>
Ensures payroll costs and operating costs are managed to budget.</li><li>
Ensures Team Members deliver excellent customer service to donors and customers.</li><li>
Works to de-escalate customer situations while finding an appropriate solution.</li><li>
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li><li>
Partners with community businesses and organizations to promote Goodwill mission.</li><li>
Serves as a Goodwill ambassador to the community.</li><li>
Leads the day-to-day operations of the sales floor.</li><li>
Ensures that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities.</li><li>
Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.</li><li>
Processes complex sales transactions, including customer returns.</li><li>
Ensures that Team Members are operating per company standards and procedures.</li><li>
Will need to travel to other Goodwill of the San Francisco Bay locations in order to assist other stores and to attend personal training and development classes.</li><li>
Transfers to different stores at any given moment due to business needs.</li><li>
Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning &amp; Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.</li><li>
Maintains regular and consistent in-person attendance.</li><li>
Builds a high-performing team.</li><li>
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li><li>
Plays critical role in driving company culture change efforts and change management processes.</li><li>
Performs other related duties, as assigned.</li></ul><p><b>
Key Competencies/Enabling Attributes:</b></p><ul><li>
Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li></ul><ul><li>
Acquires and Retains Top Talent &ndash; Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li><li>
Fosters a Foundation of Trust &ndash; Establishes an environment of trust and respect that inspires high engagement.</li><li>
Builds Diverse Partnerships &ndash; Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li><li>
Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.</li></ul><ul><li>
Manages Performance and Results &ndash; Develops and executes plans that drive accountability for operational success.</li><li>
Makes Sound and Timely Decisions &ndash; Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li><li>
Surpasses Customer Expectations &ndash; Establishes an attitude and commitment to &ldquo;wow&rdquo; the customer.</li><li>
Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.</li></ul><ul><li>
Applies Business and Financial Reasoning &ndash; Understands how the team&rsquo;s performance and financials contribute to the success of the Goodwill Mission.</li><li>
Acts Strategically &ndash; Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li><li>
Embraces Change and Innovation &ndash; Establishes an environment that anticipates and embraces change.</li></ul>
Requirements:
<p><b>
Minimum Qualifications (Education, Experience, Skills):</b></p><ul><li>
High School Diploma, GED, or equivalent work experience</li><li>
One-year work experience in Retail Management required</li><li>
One-year customer service experience required</li><li>
Proficient in Microsoft Office Suite</li><li>
Ability to pass a background check and drug screen, where applicable for position</li><li>
Ability to speak and read English proficiently</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li><li>
Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li><li>
Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend.</li></ul><p><b>
Reasonable Accommodation Statement:</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions</p><p><b>
What We Offer:</b></p><ul><li>
$68,640.00 annually</li><li>
Medical, Dental &amp; Vision Insurance</li><li>
Retirement Fund</li><li>
Professional Development Training</li><li>
Commuter Benefits</li><li>
Flexible Healthcare Spending Account</li><li>
Mental Health + Wellbeing Employee Assistance Program</li></ul><p>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p></div>

Assistant Store Manager (ASM)

<div><h1 class="jobSectionHeader"><b>About Ramp</b></h1><p>
At Ramp, we&rsquo;re rethinking how modern finance teams function in the age of AI. We believe AI isn&rsquo;t just the next big wave. It&rsquo;s the new foundation for how business gets done. We&rsquo;re investing in that future &mdash; and in the people bold enough to build it.</p><p>
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 45,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.</p><p>
Ramp&rsquo;s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies&mdash;Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One&mdash;as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.</p><p>
Ramp has been named to Fast Company&rsquo;s Most Innovative Companies list and LinkedIn&rsquo;s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine&rsquo;s 100 Most Influential Companies.</p><p></p><h1 class="jobSectionHeader"><b>
About the Role</b></h1><p>
Ramp is looking for a Director of Product Marketing to lead and expand our product marketing function. This strategic role is pivotal in defining and executing our GTM strategy, crafting compelling product narratives, and driving differentiation in the marketplace.</p><p>
We want a strategic storyteller who can bring teams, innovations, and opportunities together to create market-making moments that expand across product portfolios. Someone who has done it before &ndash; launched products at speed and scale, crafted resonant narratives that cement leadership, and led highly integrated motions to drive awareness and consideration.</p><p>
This team will partner with Product across the entire lifecycle, from shaping what&rsquo;s built, launching and commercializing, and growing adoption. This will be a player-coach role, meaning they will be rolling up their sleeves while leading a high-performing, growing team. Market-intelligent, competitor-aware, and customer-obsessed, this candidate will bring strategy, craft, and rigor to their team and Ramp at large.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p><b>
Strategic Leadership:</b> Develop and lead the execution of comprehensive GTM strategies, including market positioning, messaging, and product differentiation. You will ensure that Ramp's product offerings are effectively communicated to target audiences, aligning with broader business goals.</p></li><li><p><b>
Customer and Market Insights:</b> Act as the voice of the customer, leveraging deep market research and insights to inform product development, roadmaps, and GTM strategies. You'll use these insights to drive category creation and enhance product-market fit.</p></li><li><p><b>
Cross-functional Collaboration:</b> Partner closely with Product, Sales, Finance, Design, Enablement, and Marketing teams to influence product roadmaps and prioritize features that meet market needs. Your role will be central in aligning cross-functional teams on product positioning and launch strategies.</p></li><li><p><b>
Team Leadership and Development:</b> Serve as a player-coach, managing a growing team of product marketers. You will mentor and develop team members, fostering a culture of innovation and excellence while also being hands-on in executing key initiatives.</p></li><li><p><b>
Content and Messaging:</b> Oversee the creation of high-impact content, including product collateral, sales enablement materials, and executive presentations. Your role will ensure that all messaging is clear, consistent, and compelling, resonating with both internal and external audiences.</p></li><li><p><b>
Performance Measurement:</b> Define and track key performance metrics to assess the success of product marketing initiatives. You'll continuously optimize strategies based on data-driven insights, focusing on metrics such as customer adoption, engagement, and revenue growth.</p></li></ul><p></p><p><b>
What You Need</b></p><ul><li><p>
Minimum of 10 years of relevant work experience, with a minimum of 6 years in product marketing and 5 years of prior people management, with proven experience in managing and developing teams</p></li><li><p>
Excellent written and verbal communication skills, capable of distilling complex ideas into engaging narratives for diverse audiences, including executives and customers</p></li><li><p>
Ability to take complex concepts and distill them into digestible, relatable, and easy-to understand writing</p></li><li><p>
Strong analytical skills and strategic mindset, with the ability to navigate ambiguity and make data-driven decisions</p></li><li><p>
Demonstrated success in working cross-functionally and influencing stakeholders across various levels of an organization</p></li><li><p>
Ability to work autonomously and influence in a fast-paced startup environment</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Benefits (for U.S.-based full-time employees)</b></h2><ul><li><p>
100% medical, dental &amp; vision insurance coverage for you</p><ul><li><p>
Partially covered for your dependents</p></li><li><p>
One Medical annual membership</p></li></ul></li><li><p>
401k (including employer match on contributions made while employed by Ramp)</p></li><li><p>
Flexible PTO</p></li><li><p>
Fertility HRA (up to $5,000 per year)</p></li><li><p>
WFH stipend to support your home office needs</p></li><li><p>
Wellness stipend</p></li><li><p>
Parental Leave</p></li><li><p>
Relocation support to NYC or SF (as needed)</p></li><li><p>
Pet insurance</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Referral Instructions</b></h2><p>
If you are being referred for the role, please contact that person to apply on your behalf.</p><p></p><h2 class="jobSectionHeader"><b>
Other notices</b></h2><p>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p>
Ramp Applicant Privacy Notice</p><p>
Compensation Range: $264K - $363K</p></div>

Director | Product Marketing

Airwallex

<div><div><div><b>About Airwallex</b></div><p>
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide &ndash; including Brex, Rippling, Navan, Qantas, SHEIN and many more &ndash; with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.</p><p>
Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you&rsquo;re ready to do the most ambitious work of your career, join us.</p><p></p><p><b>
Attributes We Value</b></p><p>
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you&rsquo;re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.</p><p>
You're humble and collaborative; turn zero&#8209;to&#8209;one ideas into real products, and you &ldquo;get stuff done&rdquo; end-to-end. You use AI to work smarter and solve problems faster. Here, you&rsquo;ll tackle complex, high&#8209;visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let&rsquo;s build what&rsquo;s next.</p><p></p><p><b>
About the team</b></p><p>
The Marketing team at Airwallex drives brand awareness and customer engagement through innovative and strategic campaigns. We work to communicate the value of our financial solutions, attract new customers, and strengthen relationships with existing ones. By leveraging data-driven insights and creative strategies, we ensure Airwallex stands out in a competitive market. Our team is passionate about telling the Airwallex story and supporting the company's growth and success.</p><p></p><p><b>
What you&rsquo;ll do</b></p><p>
We&rsquo;re looking for a strategic, analytical, and deeply experienced SEM leader to own and scale our global paid search program.</p><p>
As the Associate Director, Performance Marketing (SEM), you&rsquo;ll lead the strategy, investment, and execution of search engine marketing across Google and Microsoft Ads. You&rsquo;ll manage a multi-million-dollar budget, define our SEM growth roadmap, and partner closely with product marketing, regional marketing, and analytics to drive measurable business outcomes &mdash; from lead generation to revenue contribution.</p><p>
This role is ideal for someone who can operate both strategically and tactically: designing frameworks for growth, mentoring regional and channel specialists, and ensuring our paid search programs deliver sustainable ROI across multiple regions and audiences.</p><p>
This role is based in San Francisco.</p><p></p><p><b>
Responsibilities:</b></p><ul><li><div>
Own the global SEM strategy, setting the vision for how paid search drives customer acquisition, lead generation, and pipeline growth across segments (SMB, mid-market, enterprise).</div></li><li><div>
Develop and execute short- and long-term SEM growth plans, balancing efficiency (LTV:CAC) with scale.</div></li><li><div>
Partner with Global Performance Marketing Strategy, Product Marketing, and Regional Leads to localize SEM campaigns for each market&rsquo;s commercial priorities.</div></li><li><div>
Manage annual and quarterly budget planning, pacing, and forecasting for paid search investments.</div></li><li><div>
Serve as the SEM thought leader, identifying innovation opportunities in automation, AI bidding, audience layering, and creative testing.</div></li></ul><ul><li><p>
Oversee campaign structure, keyword strategy, bidding models, and creative optimization across Google and Microsoft Ads.</p></li><li><p>
Implement testing frameworks (ad copy, landing pages, audiences, match types) to continuously improve CTR, CVR, and pipeline conversion.</p></li><li><p>
Partner with Analytics and Data teams to ensure end-to-end visibility into ROI, pipeline contribution, and attribution across campaigns.</p></li><li><p>
Drive adoption of value-based bidding (VBB) and audience-first approaches (RLSA, Customer Match, CRM-based targeting).</p></li><li><p>
Ensure strong campaign hygiene, naming conventions, and tracking governance (UTMs, conversion imports, offline events).</p></li></ul><ul><li><p>
Collaborate with Product Marketing and Content to align messaging, creative, and offers with product value propositions.</p></li><li><p>
Partner with Lifecycle and Growth Product teams to build cohesive acquisition-to-activation journeys.</p></li><li><p>
Work with Finance and RevOps on pacing, forecasting, and ROI analysis to guide data-driven budget allocation.</p></li><li><p>
Align with Sales and Regional Marketing to ensure SEM efforts support pipeline coverage and demand generation goals.</p></li></ul><ul><li><p>
Manage and mentor SEM managers or specialists, fostering a culture of experimentation, precision, and data-driven decision-making.</p></li><li><p>
Develop playbooks and best practices for global and regional SEM teams.</p></li><li><p>
Partner with agency and platform reps to stay ahead of algorithm updates, betas, and emerging trends.</p></li><li><p>
Drive operational excellence through consistent QA, documentation, and performance review cadences.</p></li><li><p>
Candidates should bring deep expertise in SEM platforms, analytics, and marketing data systems.</p></li></ul><p></p><p>
Who you are</p><p>
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.</p><p></p><p>
Minimum qualifications:</p><ul><li><div>
8+ years of experience in SEM or performance marketing, with proven success driving measurable growth and ROI.</div></li><li><div>
Strong expertise managing large-scale multi-region paid search programs (Google + Microsoft).</div></li><li><div>
Experience optimizing for B2B SaaS or fintech pipelines with full-funnel visibility (from lead to closed-won).</div></li><li><div>
Hands-on familiarity with Marketo, Looker, SQL, Salesforce, and offline conversion tracking workflows.</div></li><li><div>
Demonstrated analytical strength &mdash; comfortable with bid modeling, forecasting, and performance attribution.</div></li><li><div>
Exceptional leadership, communication, and stakeholder management skills.</div></li><li><div>
Bachelor&rsquo;s degree in Marketing, Economics, Data Analytics, or related field (MBA a plus).</div></li></ul><p></p><p>
Preferred qualifications:</p><ul><li><div>
Experience building global SEM frameworks that scale across markets.</div></li><li><div>
Knowledge of multi-touch attribution (MTA), MMM, or incrementality testing.</div></li><li><div>
Exposure to AI-driven ad copy generation or creative automation systems.</div></li><li><div>
Familiarity with SEO/SEM alignment strategies to maximize paid&ndash;organic synergy.</div></li><li><div>
Strong relationship with platform partners (Google, Microsoft) for co-marketing and innovation programs.</div></li><li><div>
Multi-lingual and particularly Mandarin or Cantonese.</div></li></ul><p></p><p><b>
Equal opportunity</b></p><p>
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don&rsquo;t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.</p><p><i>
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.</i></p></div></div><p></p>

Associate Director, Performance Marketing, SEM

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