customer success lead

Acrisure LLC

<div></div><div><div>Job Description</div><div>
SBMA, a third-party administrator, is an affordable ACA-compliant benefits provider to thousands of employers. Their goal is to simplify the complexity of providing employee benefits. SBMA is different because of its personal service, speed of implementation, and innovative approach to benefits coverage.</div><div>
SBMA is currently seeking a Customer Success Team Lead to join our growing team. The Customer Success Team Lead will work closely with members and providers to assist with product and service-related inquiries. Qualified candidates will possess the ability to pay attention to detail, self-motivation, outstanding customer service (verbal and written), learn and use new computer systems and software, and work well in collaborative environments.</div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.</div><div>
RESPONSIBILITIES AND DUTIES (including but not limited to):</div><ul><li>
Provide Day‑to‑Day Support to CSRs<br>
Assist team members with questions, policy clarifications, and system navigation to ensure accurate and efficient service delivery.</li><li>
Monitor Adherence and Performance<br>
Use the Omni Supervisor dashboard to ensure schedule adherence, queue coverage, and real‑time performance.</li><li>
Team Coaching and Development<br>
Deliver ongoing feedback, coaching, and developmental support to help team members improve skills and meet performance goals.</li><li>
Manage Team Escalations<br>
Handle escalated customer issues, complex scenarios, and supervisor‑level calls with professionalism and efficiency.</li><li>
Conduct Escalated Member Outreach<br>
Complete outbound outreach for high‑priority or escalated member concerns, ensuring issues are resolved and the member experience is improved.</li><li>
Support Training Activities<br>
Participate in new‑hire training through call shadowing, side‑by‑side coaching, and real‑time support.</li><li>
Quality Assurance Support<br>
Review call quality, document feedback, and help team members understand quality expectations.</li><li>
Assist With Process Improvements<br>
Identify trends, gaps, or recurring issues and provide recommendations to improve procedures, training, or workflows.</li><li>
Serve as a Point of Contact<br>
Act as the first level of support for team questions, concerns, and operational challenges.</li></ul><div></div><div>
REQUIRED EDUCATION AND EXPERIENCE:</div><ul><li>
A high school diploma or its recognized equivalent is required.</li><li>
Working knowledge of Microsoft Office</li></ul><div>
PREFERRED EDUCATION AND EXPERIENCE:</div><ul><li>
Prior experience working in a call center environment (preferred)</li><li>
Experience working in a call center or environment with heavy call handling.</li><li>
Proficiency in using CRM software or similar customer service tools.</li></ul><div></div><div>
KNOWLEDGE, SKILLS AND ABILITIES:</div><ul><li>
Must possess excellent verbal and written communication skills.</li><li>
Ability to work well independently on assigned duties and collaborate effectively with a team.</li><li>
Must be comfortable with Microsoft Office (Excel, Word, Outlook, etc.)</li><li>
Effective time management and ability to multitask.</li><li>
Enjoy working as part of a team.</li><li>
Bilingual (Spanish) preferred</li></ul><div></div><div>
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
Moderate stress due to regular deadlines and daily challenges</li><li>
High finger dexterity while typing documents and forms.</li><li>
Occasionally lift to 20 lbs.</li></ul><div>
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
Work is done in a temperature-controlled, non-smoking office.</li><li>
Workstations are cubicles with moderately high sides.</li><li>
The noise level in the work environment is usually moderate.</li></ul><div></div><div>
Job Type: Full-time</div><div></div><div>
Pay Details:</div><div></div>
The base compensation range for this position is $29 - $31. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.<div></div><div>
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.</div><div></div><div><br>
Why Join Us:</div><div>
At Acrisure, we&rsquo;re building more than a business, we&rsquo;re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.</div><div></div><div>
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.</div><div></div><div><br>
Employee Benefits</div><div>
We also offer our employees a comprehensive suite of benefits and perks, including:</div><ul><li><div>
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.</div></li><li><div>
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.</div></li><li><div>
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.</div></li><li><div>
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.</div></li><li><div>
&hellip; and so much more!</div></li></ul><div><i>
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.</i></div><div></div><div><br>
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting <i>leaves@acrisure.com</i>.</div><div></div><div>
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.</div><div></div><div><br>
California Residents: Learn more about our privacy practices for applicants by visiting the <div>Acrisure California Applicant Privacy Policy</div>.</div><div></div><div><br>
Recruitment Fraud: Please visit here to learn more about our <div>Recruitment Fraud Notice</div>.</div><div></div><div><br>
Welcome, your new opportunity awaits you.</div></div>

Customer Success Team Lead

Magnet Forensics

<div><div>United States</div><div>
Customer Support &ndash; Customer Success /</div><div>
Full-Time /</div><div>
Remote</div></div>
<br><div><div><div><b>Who We Are; What We Do; Where We&rsquo;re Going</b></div><div></div><div><br>
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.</div><div>
</div><div>
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.</div><div>
</div><div>
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You&rsquo;ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
</div><div>
</div><div>If you think you would be the right person to join our team working towards this goal, we would love to hear from you!</div><div></div><div><p><b><br>
Role Summary</b></p>
<p>
Magnet Forensics is seeking a technically focused Customer Success Escalation Lead - Onboarding to support new and expanding customers during the critical early stages of their journey with Magnet Review, a SaaS-based collaborative review tool for digital evidence. This role is responsible for delivering high-quality onboarding, initial deployment, and early-stage adoption to ensure customers achieve early value and confidence with Magnet Review.</p>
<p>
Onboarding Customer Success Escalation Lead &ndash; Onboarding focuses on foundational technical success rather than owning escalations. The role works closely with Customer Success Managers (CSMs), Support, and internal teams to identify adoption risks early and ensure a smooth transition from deployment to steady-state usage.</p>
<p>
The mission of the Customer Success Escalation Lead &ndash; Onboarding is to accelerate customer time-to-value, reduce early adoption risk, and establish a strong technical foundation that supports long-term customer success.</p>
</div></div><div><div><h3 class="jobSectionHeader"><b>
What You'll Do</b></h3><div><div><div>
<ul><li>Execute technical onboarding activities for new and expanding customers, including product setup, configuration, and initial workflow validation, often on-site.</li></ul>
<ul><li>Guide customers through early adoption milestones to ensure successful first use and confidence with Magnet products.</li></ul>
<ul><li>Support customers by collaboratively drafting tailored SOPs for their bespoke workflows.</li></ul>
<ul><li>Support customers during the critical post-purchase phase to accelerate time-to-value and adoption.</li></ul>
<ul><li>Serve as a technical onboarding resource for Customer Success Managers and customers, providing guidance on product functionality, workflows, and best practices.</li></ul>
<ul><li>Deliver product walkthroughs, onboarding sessions, and targeted technical demonstrations tailored to customer environments.</li></ul>
<ul><li>Translate technical concepts clearly for both technical and non-technical customer audiences.</li></ul>
<ul><li>Maintain strong working knowledge of Magnet&rsquo;s product portfolio and common customer use cases.</li></ul>
<ul><li>Partner closely with Customer Success Managers to align onboarding activities with customer goals and success plans.</li></ul>
<ul><li>Collaborate with Support and the Customer Success Escalation Lead to ensure a smooth handoff when technical issues fall outside onboarding scope.</li></ul>
<ul><li>Work with Support, QA, and internal teams to ensure a seamless transition from deployment to post-deployment usage.</li></ul>
<ul><li>Identify and surface early adoption challenges, risks, or gaps to CSMs and the Customer Success Escalation Lead for proactive resolution.</li></ul>
<ul><li>Capture customer feedback during onboarding and early adoption and share insights with internal teams to improve processes and customer experience.</li></ul>
<ul><li>Assist in creating and maintaining onboarding documentation, internal playbooks, and enablement materials for the Customer Success team.</li></ul>
<ul><li>Support training efforts for Customer Success Managers related to onboarding workflows, product updates, and early-stage customer challenges.</li></ul>
</div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
What We're Looking For</b></h3><div><div><div>
<ul><li>College or University Degree or Diploma in Criminal Justice, Engineering, IT, Computer Science, or equivalent practical experience.</li></ul>
<ul><li>3&ndash;5 years of experience working with computer, mobile, and cloud-based software solutions in technical or investigative environments.</li></ul>
<ul><li>Hands-on experience with digital forensics tools such as AXIOM, FTK, EnCase, XRY, GrayKey, Magnet Witness, Griffeye, VeraKey, Cellebrite, Oxygen, or similar technologies.</li></ul>
<ul><li>Strong understanding of digital forensics workflow, artifact categories, and industry challenges.</li></ul>
<ul><li>Experience supporting or assisting with deployments of forensic or investigative tools in customer environments.</li></ul>
<ul><li>Strong written and verbal communication skills, with the ability to clearly explain technical concepts.</li></ul>
<ul><li>Highly collaborative, customer-focused, and comfortable working as part of a broader Customer Success organization.</li></ul>
<ul><li>Ability to manage multiple onboarding engagements simultaneously.</li></ul>
<ul><li>Self-driven with the ability to work independently while understanding when to escalate issues.</li></ul>
<ul><li>Experience supporting multimedia investigations is a plus.</li></ul>
<ul><li>Exposure to private-sector incident response workflows or corporate investigations is desirable.</li></ul>
<ul><li>Multilingual capabilities are an asset but not required.</li></ul>
<ul><li>Experience working in Salesforce, Gainsight, or similar customer success platforms is a plus.</li></ul>
<ul><li>Industry-recognized certifications are preferred, including:</li></ul>
&ndash; <b>DFIR:</b> MCFE, MCGE/MCVK, CFCE (IACIS)
<p>
&ndash; <b>IT:</b> CompTIA Network+, Security+, AWS Cloud Practitioner, Azure Fundamentals, CCNA</p>
<ul><li>May be required to work flexible hours to support customer onboarding needs.</li></ul>
<ul><li>Willingness to travel up to <b>50%</b>.</li></ul>
</div></div></div></div></div><div><div>
<div><b>Compensation &amp; Benefits
</b></div>
<div></div><div>The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. <i>If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Ensure this is formatted as &ldquo;normal&rdquo;</i></div>
<div></div>
<div>$100,0000 - $120,000 (USD) a year
</div><div></div><div>Salary range (min - max)</div>
<div></div>
<div><b>Position Type:</b> New Position</div></div><div><br>
</div><div><b>
Magnet is proud to offer benefits such as:
</b></div><div>
</div><ul><li>Generous time off policies</li><li>Competitive compensation</li><li>Volunteer opportunities</li><li>Reward and recognition programs
</li><li>Employee committees &amp; resource groups</li><li>Healthcare and retirement benefits</li></ul><div></div><div><b><br>
Indicators of Success<br>
</b></div><div></div><br>
<div>We&rsquo;re looking for someone who checks off most, but not all, of the boxes listed in &ldquo;skills and experiences&rdquo;. It&rsquo;s more important to us to find candidates who can display <b>indicators of success</b> through skills they have developed and experiences they have been a part of, than to find folks who have &lsquo;been there, done that&rdquo;. We want to be part of your development journey, and we&rsquo;ll learn as much from you as you learn from us.</div><div></div><div><b><br>
How We Work</b></div><div></div><div><br>
At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you&rsquo;re within a comfortable travel distance to one of our offices, you&rsquo;ll occasionally join us in person. How often you&rsquo;ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team&rsquo;s goals.</div><div></div><div><br>
We&rsquo;re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!</div><div>
</div><div><b>
The Most Important Thing</b></div><div></div><div><br>
We&rsquo;re looking for candidates that can provide examples of how they have demonstrated Magnet <b>CODE </b>in their previous experiences:<br>
</div><div></div><br>
<div><b>CARE </b>&ndash; We care about each other and our mission to make a difference in the world.
</div><div><b>OWN</b> &ndash; We are accountable for our results &ndash; while never forgetting to act with integrity, empathy, and respect.
</div><div><b>DEDICATE</b> &ndash; We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
</div><div><b>EVOLVE</b> &ndash; We are constantly innovating and exploring new ways to work together to make an impact with our work.</div><div></div><div><i><br>
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you&rsquo;re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
</i></div><div><i>
</i></div><div><i>Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact </i><i>[email protected]</i> <i>should you require any accommodations.</i></div><div></div><div><i><br>
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position&rsquo;s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.</i></div><div></div><div><b><br>
US Applicants: </b>Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</div><div></div><div><b><i><br>
Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found </i></b><b><i>here</i></b><b><i>.</i></b></div></div></div><div></div>

Customer Success Escalation Lead – Onboarding - United States

Adecco Permanent Recruitment

<div>
 <p>
  Adecco Permanent Recruitment is seeking a Customer Success Manager in Greensboro, North Carolina. The qualified candidate for this opportunity will have
  <strong>
   5 years of experience as a Customer Success Lead in a Call Center setting
  </strong>
  . This is an on-site role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This opportunity comes with a strong base salary, in addition to comprehensive benefits. Please see additional particulars below:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Demonstrate deep understanding of clients&rsquo; business challenges.
  </li>
  <li>
   Maintain ongoing relationships with installed clients
  </li>
  <li>
   Develop and drive strategies that lead to customer adoption and satisfaction
  </li>
  <li>
   Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment
  </li>
  <li>
   Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies
  </li>
  <li>
   Participate in achieving department goals through identifying additional services opportunities to installed clients.
  </li>
  <li>
   Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution
  </li>
  <li>
   Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions
  </li>
  <li>
   Develop customers who will provide positive references for prospects
  </li>
  <li>
   Lead and align administrative and technical teams both within and with the customer to drive process and technical priorities to completion
  </li>
  <li>
   Advocate for and address customers&rsquo; product, technology, and service needs internally
  </li>
  <li>
   Assess client usage, performance, and satisfaction, and align their business objectives with our solutions
  </li>
  <li>
   Develop deep knowledge of company solutions
  </li>
  <li>
   Lead base-level demos of products for customer knowledge and growth.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 5 years&rsquo; experience in customer success role
  </li>
  <li>
   Knowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing solutions preferrable
  </li>
  <li>
   Good understanding of Accounts Payable &amp; procurement principles, including Accounts Payable best practices is useful
  </li>
  <li>
   Ability to interact credibly with technical &amp; LOB professionals as well as senior executives through the CPO, CFP and CEO level
  </li>
  <li>
   Strong project management skills a plus
  </li>
  <li>
   Ability to build rapport with team members and clients
  </li>
  <li>
   Excellent customer communication skills with the ability to be an active listener
  </li>
  <li>
   Passionate commitment to customer satisfaction
  </li>
  <li>
   Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levels.
  </li>
  <li>
   Collaborate with customers to develop and execute success plans that align apex&rsquo;s capabilities with the customer's business goals and objectives
  </li>
  <li>
   Strong influencing, problem-solving, and negotiation skills
  </li>
  <li>
   Bachelor&rsquo;s degree preferred
  </li>
  <li>
   25% travel to client sites and Corporate, Greensboro, North Carolina
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Equal Opportunity Employer/Veterans/Disabled
 </p>
 <p>
  Read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy T
 </p>
 <p>
  Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
 </p>
 <p>
  *The California Fair Chance Act
 </p>
 <p>
  *Los Angeles City Fair Chance Ordinance
 </p>
 <p>
  *Los Angeles County Fair Chance Ordinance for Employers
 </p>
 <p>
  *San Francisco Fair Chance Ordinance
 </p>
 <p>
 </p>
</div>


Customer Success Manager- On-site!

Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><div>
Job Description</div><div></div><div>
Role Overview</div><div>
The Customer Success Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</div></li><li><div>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</div></li><li><div>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</div></li><li><div>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</div></li><li><div>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</div></li><li><div>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</div></li><li><div>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</div></li><li><div>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</div></li></ul><div>
Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</div></li><li><div>
Deep knowledge of contact center operations, metrics, and change management.</div></li><li><div>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</div></li><li><div>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory,</div></li></ul><div></div><div>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><br>
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div>
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Customer Success Manager

Microsoft

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 <br/>
 <br/>
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 <br/>
 <br/>
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 <br/>
 <br/>
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  </li>
  <li>
   Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
  </li>
  <li>
   You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
  </li>
  <li>
   Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  </li>
  <li>
   You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
  </li>
  <li>
   You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
  </li>
  <li>
   understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
   <br/>
   <br/>
  </li>
 </ul>
 The main skills and capabilities required for this role are:
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 <br/>
 <ul>
  <li>
   Change Management: Defines and implements procedures or technologies to adapt to, control, and influence change in the environment.
  </li>
  <li>
   Industry Expertise: Leverage deep knowledge of healthcare systems (public &amp; private), regulatory requirements, patient data governance, and interoperability to guide customers on secure, compliant modernization strategies.
  </li>
  <li>
   Executive Relationships: Confidently interacts with senior leaders, addresses concerns, and maintains professionalism in high-pressure situations.
  </li>
  <li>
   Influencing for Impact: Acts as a trusted advisor, collaborates across teams, and leverages networks to achieve impactful outcomes.
  </li>
  <li>
   Championing Company Messaging: Advocates for the brand by crafting clear, persuasive narratives that reinforce the company&rsquo;s mission and values.
  </li>
  <li>
   Driving Customer Health Excellence: Proactively improves customer health outcomes by leveraging resources and focusing on operational excellence.
  </li>
  <li>
   Maximizing Delivery Excellence: Leads customer success planning, orchestrates resources, and ensures quality standards throughout delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required/minimum qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Or Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  </li>
  <li>
   5+ years relevant work experience within the healthcare industry
  </li>
  <li>
   Deep understanding of healthcare operational, digital health solutions, and regulatory environments (privacy, security, data residency).
  </li>
  <li>
   Knowledge of health data standards (FHIR, HL7, DICOM, SNOMED CT, ICD‑10) and interoperability principles.
  </li>
  <li>
   Hands-on familiarity with Azure, Microsoft 365, Security, Dynamics, or other enterprise cloud platforms (AWS, GCP acceptable).
  </li>
  <li>
   Understanding of AI/ML use cases in healthcare such as patient triage, clinical decision support, population health, and patient experience.
  </li>
  <li>
   Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
  </li>
  <li>
   Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
  </li>
  <li>
   Project Management Institute (PMI) or equivalent Project Management certification.
  </li>
  <li>
   Prosci or equivalent certification.
   <br/>
   <br/>
  </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 <strong>
  requesting accommodations.
 </strong>
</div>


Customer Success Account Mgmt - Healthcare

Wisedocs AI

<p></p><div><p><b>Strategic Customer Success Manager (Insurance Carriers)</b></p><p>
Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we&rsquo;re doubling revenue year over year.</p><p>
Founded by experts who&rsquo;ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights&mdash;backed by expert human oversight.</p><p>
Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.
<br>
<br>
<b>This is a remote role with twice-yearly on-site presence required in Downtown Toronto.</b><br>
<br>
<b>Role Summary</b></p><p>
Wisedocs is expanding our partnerships with large insurance carriers, and this role plays a critical part in that growth. Our largest customers operate complex, high-volume claims environments that require thoughtful relationship management, deep operational understanding, and proactive leadership. As our first Strategic Customer Success Manager focused on insurance carriers, you will help define how we support enterprise customers, navigate complexity, and deliver long-term value.</p><p>
The Strategic Customer Success Manager (Strategic CSM) is responsible for the success, retention, and renewal of Wisedocs&rsquo; largest and most complex insurance carrier customers. This role partners closely with claims operations, medical management, and leadership teams to ensure Wisedocs is deeply embedded into core claims workflows.<br>
<br>
This is a highly senior, strategic role requiring deep insurance and claims operations understanding, strong executive presence, and the ability to lead complex, multi-stakeholder accounts through change, risk, and renewal.<br>
<br>
<b>What you'll be doing:</b></p><br>
<ul><li>
 <b>Strategic Partnership &amp; Customer Leadership:</b> Serve as the strategic owner for major insurance carrier accounts, responsible for executive alignment, long-term value realization, and account direction. Lead strategic check-ins, business reviews, and planning conversations that align Wisedocs to customer operational goals. Build trusted relationships with claims leaders, medical directors, operational managers, and executive stakeholders.</li><li><b>
Renewal Ownership:</b> Own the renewal lifecycle for assigned accounts, including early risk assessment, renewal forecasting, and strategic positioning. Proactively identify value gaps or risks well ahead of renewal timelines. Prepare executive-level business impact summaries, usage insights, and alignment materials. You will approach renewals as a continuation of partnership, grounded in demonstrated value, operational outcomes, and trust.</li><li><b>
Risk Management &amp; Escalation Handling:</b> Identify early health risks through usage patterns, sentiment shifts, workflow anomalies, or escalation trends. Respond quickly and empathetically to escalations, providing clear timelines and follow-up. Partner cross functionally to drive resolution. Maintain structured documentation of issues, root causes, and action plans.
</li><li><b>Cross-Functional Leadership:</b> Act as the voice of the customer internally. Collaborate with Product, ML, Engineering, Implementation, and Support. Work within a pod structure to ensure coordinated support for large carriers. Surface patterns from customer files and behaviours to inform product roadmap discussions. Contribute to the development of strategic account processes, tools, and best practices to support a scalable enterprise customer success motion.</li></ul><p><b><br>
What Impact You Will Make</b></p><ul><li>
Strengthen relationships with Wisedocs&rsquo; largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through</li><li>
Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows</li><li>
Reduce operational friction and escalations through early risk identification and structured intervention</li><li>
Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments</li></ul><p><b><br>
What Experience We Need</b></p><ul><li>
10+ years managing enterprise customers in SaaS.</li><li>
Strong understanding of insurance and claims operations, including complex, regulated customer workflows
</li><li>Demonstrated experience owning and leading enterprise renewals</li><li>
High technical aptitude and ability to quickly understand and explain technical concepts to diverse audiences</li><li>
Proven ability to lead complex accounts independently while collaborating effectively cross-functionally</li><li>
Exceptional organizational discipline, executive communication, and presentation skills</li><li>
Strategic, proactive problem-solver who identifies risk early and drives solutions forward</li><li>
Comfortable operating in fast-paced, evolving environments</li></ul><p><b><br>
What We Offer</b></p><ul><li>
Remote work environment
</li><li>Modern employee benefits, including health and dental coverage
</li><li>Competitive compensation, with valuable stock options, as we&rsquo;re still a young company growing very quickly.
</li><li>An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.
</li><li>Access to a learning and professional development fund to help you level up your career while you&rsquo;re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.
</li><li>Company events
</li><li>Generous Paid Time Off
</li><li>Paid Sick Days
</li><li>Casual Dress code
</li><li>Employee Referral Bonus
</li><li>Tuition Assistance
</li>Plus, many other Recognition Programs!<br>
<li>
</li></ul><p><br>
<b>Recruitment Journey at Wisedocs</b>
</p><p>We're excited to meet you and explore the possibilities together! At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success:
</p><ul><li><b>Round 1 </b>&ndash; People &amp; Culture Chat: 20&ndash;30 min conversation about your background, goals, and the role</li><li><b>
Between Rounds 1 &amp; 2</b> &ndash; Take-Home Exercise: If you move forward, our People &amp; Culture team will send you a take-home case study to prepare in advance of your next interview</li><li><b>
Round 2</b> &ndash; Interview with the Director of Customer Success: You&rsquo;ll present your prepared take-home case study and discuss your approach, thought process, and recommendations (1 hr)</li></ul><ul><li><b>
Round 3</b> &ndash; Interview with the SVP of Customer Success: Deep dive into your experience and problem-solving approach (45 mins)</li><li><b>
Round 4</b> - Leadership Conversation: Meet our COO to learn about their vision and your impact (30 min)</li></ul><p><b><br>
Note: </b>We use AI-powered tools alongside human review to support a fair, inclusive, and efficient hiring process, helping us work smarter and create better experiences for our customers and team.</p><p>
This posting is for current and future opportunities at Wisedocs. Even if there isn&rsquo;t an immediate opening, we&rsquo;re always excited to meet great people. If your experience lines up, we encourage you to apply &mdash; we&rsquo;ll reach out when a role opens that&rsquo;s a good fit.</p><ul><li>Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.</li></ul></div>

Strategic Customer Success Manager (Insurance Carriers)

MongoDB

<div><p>Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.</p>
<p>
We are looking to speak to candidates who are based in Dubai for our hybrid working model.</p>
<h3 class="jobSectionHeader"><b>
Our ideal candidate will have</b></h3>
<ul><li>5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role</li>
<li>A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB</li>
<li>A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts</li>
<li>The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc</li>
<li>An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment</li>
<li>Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem</li>
<li>Prior exposure to database, cloud, and infrastructure technology is a plus</li>
<li>Bilingual English and Turkish
</li></ul><h3 class="jobSectionHeader"><b>On a given day in this role you will:</b></h3>
<ul><li>Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth</li>
<li>Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization</li>
<li>Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field</li>
<li>De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same</li>
<li>Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio</li>
<li>Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan</li>
<li>Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization</li>
<li>Document all customer interactions in internal systems, including Gainsight and Salesforce.com</li>
<li>Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams</li>
<li>Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success</li>
<li>Forecast expected churn and growth to your senior leadership team</li>
<li>Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team</li>
<li>Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow</li>
</ul><h3 class="jobSectionHeader"><b>About MongoDB</b></h3>
<p>
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.</p>
<p>
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.</p>
<p>
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.</p>
<p>
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!</p>
<p>
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.</p>
<p>
MongoDB is an equal opportunities employer.</p>
<p><i>
Req ID: 1273383345</i></p></div>

Customer Success Manager - Turkish Speaker

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