customer success lead

Qureos

<p><strong>About Qureos</strong></p><p><br>Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.</p><p>We’re looking for a <strong>Customer Success Specialist</strong> who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service.<br>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>&nbsp;</p><ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p>&nbsp;</p><ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field.<br>3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul><p>&nbsp;</p><p><strong>Why Qureos</strong></p><p><br>Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.</p>

Customer Success Lead

Sonata Software

<div><div><b>About Sonata Software</b></div><div>
In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.</div><div>
As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.</div><div>
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, with strategic operations spanning across key regions such as the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail &amp; CPG, Manufacturing, BFSI (Banking, Financial Services and Insurance), and HLS (Healthcare and Lifesciences). Our bouquet of Modernization Engineering services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.</div><div>
To know more, visit: www.sonata-software.com</div><div>
 <b>Job Title: Process Consultant
</b></div><div><b>Job Type: Full-time</b></div><div><b>
Experience: 10-15 years</b></div><div><b>
Location: Hyderabad</b></div><div><b>
Role and Responsibilities:</b></div><div>
Define, implement, and monitor software development and quality assurance processes, including SOPs, work instructions, and quality manuals across the organization</div><ul><li>Maintaining and improving Quality Management System and Processes aligned to CMMI, ISO9001, ISO27001 and ISO20000</li><li>Conduct internal training and workshops to build process awareness and capability.</li><li>Lead process audits, gap analyses, and risk assessments to ensure compliance with internal policies and external standards (e.g., ISO, CMMI, Agile)</li><li>Collaborate with engineering, product, and QA teams to standardize development methodologies and ensure process adherence</li><li>Improve Process compliance through Project Onboarding Reviews, Audits &amp; Assessments</li><li>Review &amp; Report on the project health and highlight the risks and issues</li><li>Improve Customer Experience through Customer Feedback survey and improvement actions</li><li>Monitor KPIs related to software quality, process efficiency, and compliance.</li><li>Drive continuous improvement initiatives based on data-driven insights and quality metrics</li><li>Collation and analysis of metrics for performance baselines &amp; prediction models</li><li>Serve as a liaison for external audits and certifications</li></ul><div><b>
Skills &amp; Expertise</b></div><div>
Bachelor&rsquo;s or Master&rsquo;s degree in Engineering, or related field.</div><div>
10+ years of experience in software quality and process management.</div><div>
Strong understanding of software development life cycles (SDLC), Agile Scrum/Kanban, quality models (e.g., CMMI, ISO 9001, Agile, ITIL), and process frameworks.</div><div>
Experience with quality management systems (QMS), audits, and process improvement initiatives.</div><div>
Excellent analytical, problem-solving, and organizational skills.</div><div>
</div><div>Strong communication and leadership abilities to influence cross-functional teams</div><div>
</div><div><b>Why join Sonata Software?</b></div><div>
At Sonata, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build never seen before solutions to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you will not be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.</div></div>

Instacare Technologies

<p><b>Job Summary:</b></p><p>The Customer Success Team Lead is responsible for ensuring customer satisfaction, retention, and growth by managing a team of customer success representatives. This role focuses on driving excellent customer experiences, building long-term relationships, and ensuring clients achieve maximum value from the company&rsquo;s products or services.</p><p><b>Key Responsibilities:1. Team Leadership &amp; Management</b></p><ul><li>Lead, mentor, and support the customer success team to ensure high performance and engagement.</li><li>Set clear goals and KPIs for team members and regularly review performance.</li><li>Conduct training sessions and provide coaching to enhance communication, product knowledge, and problem-solving skills.</li></ul><p><b>2. Customer Relationship Management</b></p><ul><li>Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.</li><li>Act as an escalation point for complex customer issues and ensure timely resolution.</li><li>Regularly check in with clients to understand their needs, pain points, and expectations.</li></ul><p><b>3. Process Improvement &amp; Service Quality</b></p><ul><li>Develop and implement customer success processes to improve efficiency and customer experience.</li><li>Monitor customer feedback and suggest actionable improvements to internal teams.</li><li>Ensure that support requests and inquiries are handled promptly and professionally.</li></ul><p><b>4. Retention &amp; Growth</b></p><ul><li>Work closely with the sales and account management teams to identify upsell and cross-sell opportunities.</li><li>Track customer health scores, renewal rates, and churn metrics.</li><li>Develop retention strategies to reduce customer churn and increase satisfaction.</li></ul><p><b>5. Reporting &amp; Analytics</b></p><ul><li>Prepare weekly and monthly reports on customer satisfaction, team performance, and key metrics.</li><li>Analyze customer data to identify trends, risks, and opportunities for improvement.</li><li>Present insights and recommendations to senior management.</li></ul><p><b>6. Collaboration with Other Departments</b></p><ul><li>Coordinate with product, technical, and support teams to ensure smooth client onboarding and issue resolution.</li><li>Share customer feedback with relevant departments to enhance product features and service quality.</li></ul><p><b>Key Skills &amp; Competencies:</b></p><ul><li>Strong leadership and team management skills</li><li>Excellent communication and interpersonal abilities</li><li>Problem-solving and conflict-resolution expertise</li><li>Customer-centric mindset with strategic thinking</li><li>Strong organizational and analytical skills</li></ul><p><b>Education &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field</li><li>3&ndash;5 years of experience in customer success, client relations, or account management.</li><li>Prior experience in SaaS or technology-based products is an advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Customer success Team Lead

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Multiple Locations, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1898567</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
25-50</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (40%-50%) from home.</div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div></div><div><div>
Required qualifications:</div><ul><li>Bachelor's Degree in Business, Economy, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Economy, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><ul><li>Mandatory language skills: Arabic, English;</li><li>In-depth knowledge of the Saudi Arabian IT industry;</li><li>Project and/or program management skills.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
These are the role core responsibilities:</div><ul><li>Customer Relationship Management: You will develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust.</li><li>Customer Success Leadership and Customer Strategy and Growth: You will align planning and execution to priorities that have been agreed on between the customer and Microsoft unlocking tangible customer value.</li><li>You will bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes.</li><li>Customer Success Leadership - Delivery and Program Management: You will lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success.</li><li>You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and ensure alignment of Microsoft technology and services with the customer goals and objectives.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

AD Ports Group

Customer Success Manager - Digital Marketplace, Maritime & Shipping Cluster <p>Leads marketplace growth by acquiring and supporting buyers across Africa and MENA, ensuring trust, satisfaction, and long-term adoption. Owns customer lifecycle management, escalations, and localized engagement strategies.</p><p><b>About the Maritime Cluster</b></p><p>AD Ports Group's Maritime & Shipping Cluster is led by Noatum Maritime, a globally connected agile entity operating across multiple countries. With a fleet of over 250 vessels and decades of expertise, Noatum Maritime offers a diverse portfolio of services delivering "everything you need on the seas."</p><p><b>Responsibilities</b></p><ul><li>Lead onboarding and relationship management for B2B buyers and partners</li><li>Define and execute go-to-market and marketing strategies in target markets</li><li>Build, train, and manage localized customer success teams</li><li>Own customer satisfaction, escalations, and trust-building mechanisms</li><li>Provide structured feedback loops into Product and Tech for continuous improvement</li></ul><p><b>Qualifications</b></p><ul><li>Min 8 years in customer success, sales, or account management in digital platforms or logistics</li><li>Strong background in emerging markets, especially Africa/MENA</li><li>Proven success in building scalable onboarding and support models</li><li>Experience leading distributed teams across multiple geographies</li></ul><p><b>Required Skills</b></p><ul><li><b>Thinking:</b> Market foresight, cultural fluency, customer insight-driven</li><li><b>Results:</b> Clear orientation to adoption, retention, and customer satisfaction</li><li><b>People:</b> Strong communicator, trust-builder, empathetic leader</li><li><b>Self:</b> Resilient, adaptable to fast-changing environments</li><li><b>Tools:</b> CRM Tools</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management</li></ul> Industries <ul><li>Transportation, Logistics, Supply Chain and Storage</li></ul><img src="https://www.jobg8.com/Tracking.aspx?DnLcRSskKu%2bDWvPKaBVulS5cBhxQJhOXc" width="0" height="0" />

Customer Success Manager - Digital Marketplace, Maritime & Shipping Cluster

Ooredoo Qatar

<div>
 <p>
  About the Role:
 </p>
 <p>
  This is a role for Customer Success Manager in Ooredoo Sovereign AI Cloud The role is focused on helping Ooredoo AI customers maximize the value they get from cloud-based AI solutions. The customer Success Manager (CSM) acts as a trusted advisor, guiding clients through implementation, adoption, and ongoing success with Ooredoo AI-driven cloud services. This role involves understanding client needs, developing success plans, monitoring usage, and providing support to ensure clients achieve their business goals.
 </p>
 <p>
  This role involves working with clients to understand their business goals and how Ooredoo AI cloud solutions can help them transform and achieve those goals. This role involves tracking how clients are using the AI cloud services, identifying areas of success and areas where clients may need additional support or guidance. This role also involves offering Proactive Support to Customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Functional Context:
 </p>
 <p>
  Ooredoo&rsquo;s Business BU is a critical part of the company&rsquo;s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. modes: responding to specific partnership requests from other departments and proactively scouting partners based on industry trends and market opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Professional Services department is a key pillar in the newly created Business solution division focused on providing solutions to Customers across Networks, Security and Hybrid cloud including the AI Solutions and GPUs. The professional services team is the overall lead in acquisition and delivery of projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Key Responsibilities:
  </u>
 </p>
 <ul>
  <li>
   Create and implement customer success plans that outline Ooredoo&rsquo;s AI Vision, goals, potential challenges, KPIs, and timelines.
  </li>
  <li>
   Working with clients to understand their business goals and how Ooredoo AI cloud solutions can help them transform and achieve those goals.
  </li>
  <li>
   Tracking how clients are using the Ooredoo AI cloud services, identifying areas of success and areas where clients may need additional support or guidance.
  </li>
  <li>
   Offering proactive support, troubleshooting issues, and providing training and resources to help clients effectively use the Ooredoo AI cloud solutions.
  </li>
  <li>
   Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
  </li>
  <li>
   Strategize and execute initiatives to deliver an exceptional customer experience.
  </li>
  <li>
   Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the Customer Success team.
  </li>
  <li>
   Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business.
  </li>
  <li>
   Gather and relay customer feedback to internal stakeholders and identify themes across customers to incorporate into product planning.
  </li>
  <li>
   Collaborate closely with the Business Development team to ensure seamless handoff between pre- and post-sale.
  </li>
  <li>
   Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
  </li>
  <li>
   Foster customer advocacy and facilitate customer testimonials and case studies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Minimum Entry Qualifications:
 </p>
 <p>
  A bachelor&rsquo;s degree in IT, Computer Science, or Engineering
 </p>
 <p>
  <br/>
 </p>
 <p>
  Minimum Experience, Essential Knowledge &amp; Skills:
 </p>
 <ul>
  <li>
   Minimum 10 years&rsquo; work experience
  </li>
  <li>
   Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product.
  </li>
  <li>
   Have 5+ years managing relationships with large, global, and complex organizations.
  </li>
  <li>
   Experience working with large IT organizations/ Companies and managing success programs as the key advisor to customer organizations.
  </li>
  <li>
   Highly skilled at building deep and broad relationships across a complex, matrixed organization.
  </li>
  <li>
   Have experience being a thought leader with your customer base.
  </li>
  <li>
   Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
  </li>
  <li>
   Expertly communicate technical concepts to customers and internal stakeholders
  </li>
  <li>
   Can proactively identify pain points in the product and with our customers.
  </li>
  <li>
   Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
  </li>
  <li>
   Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
  </li>
  <li>
   Are personally committed to fostering the safe and ethical evolution of AI.
  </li>
  <li>
   Experience working in or with telecom, government, or regulated industries.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Excellent Analytical and Problem-Solving Skills:
  </u>
 </p>
 <p>
  Ability to identify the customer issues and work with the internal teams to ensure the success of the Solution.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Strong Communication and Interpersonal Skills
  </u>
 </p>
 <ul>
  <li>
   Ability to collaborate effectively with various Customers and internal stakeholders and communicate issues clearly
  </li>
 </ul>
</div>


Customer Success Manager Sovereign AI Cloud

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Jeddah, Mecca, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1901083</b></div></div></div><div><div><div>
Work site</div><div><b>
2 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
With over 17,000 employees worldwide, the mission of Microsoft&rsquo;s Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products, services, and partnerships. Join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.</div><div></div><div><br>
Are you the tech-savvy, cloud loving person that has Cloud and IT Service Management blood running in their veins? Do you want to be that key person that helps our strategic enterprise customers to achieve the most with Microsoft products and services? Do you get your energy from helping your customers succeed in making their transformational cloud projects real?</div><div></div><div><br>
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.</div><div></div><div><br>
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><ul><li>
Bachelor&rsquo;s degree in business, IT, Computer Science, or related field</li><li>
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</li><li>
Experience in relevant Microsoft solutions</li></ul><div></div><div><br>
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management</div><div></div><div><b><br>
Additional / Preferred Qualifications</b></div><ul><li>
Experience in FSI, Aviation or Retail industry</li><li>
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions</li><li>
Relevant professional certifications, such as:<ul><li><b>
ITIL Foundation</b> or equivalent service management certification</li><li><b>
Project Management Institute (PMI)</b> or equivalent certification</li><li><b>
PROSCI</b> or equivalent Change Management certification</li></ul></li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
As a CSAM your key areas of responsibility will be:</div><div></div><div><br>
Customer Relationship Management</div><ul><li>
You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.</li></ul><div>
Customer Success Leadership &ndash; Consumption Leadership</div><ul><li>
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across cloud. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.</li></ul><div>
Customer Success Leadership &ndash; Customer Strategy and Growth</div><br>
<div></div><ul><li>
Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.</li></ul><ul><li>
Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.</li></ul><div></div><div><br>
Customer Success leadership - Delivery and program management</div><br>
<div></div><ul><li>
Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.</li></ul><div></div><div><br>
Customer Success Leadership - Customer Health</div><br>
<div></div><ul><li>
You will identify and assess customers&rsquo; critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.</li></ul><div></div><div><br>
Technical Relevance</div><br>
<div></div><ul><li>
Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

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