customer success lead

Noon Academy

<div><h3 class="jobSectionHeader">About Noon</h3>
Radically Changing the Way People Learn!
Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.<div>
Hear it directly from our CEO and co-founder: here</div><h2 class="jobSectionHeader">
Student Success Lead</h2>
Role purpose
Design and operate the system that keeps students on track &mdash; at scale. This isn't a role about knowing each student individually. It's about building the frameworks, segments, and action triggers that ensure the right intervention reaches the right student at the right moment &mdash; systematically, not case by case.
You think like an analyst and act like an operator. You build the segmentation logic, define what each segment needs, test whether the actions work, and improve the system over time.
What you'll do
Build and maintain the student segmentation system<ul><li>
Define the behavioural and performance dimensions that matter for classifying students &mdash; think recency of engagement, frequency of practice, and mastery signals.</li><li>
Translate these dimensions into a working, maintainable tagging system: every student has a clear segment, and that segment updates as their behaviour changes.</li></ul>
Define action playbooks per segment<ul><li>
For each segment, define the intended action: what happens, who owns it, through what channel, and at what cadence.</li><li>
These aren't ad-hoc responses to individual cases &mdash; they're standing playbooks that run whenever the criteria are met.</li><li>
Work with Communication &amp; Reporting to ensure the right message reaches students and parents at trigger points. Work with Student Journey to ensure high-risk segments are surfacing upstream journey problems, not just downstream symptoms.</li></ul>
Measure whether it's working<ul><li>
Track segment movement over time: are at-risk students converting to on-track? Is the high-potential segment growing?</li><li>
Run structured tests on interventions &mdash; vary the action, the timing, or the channel, and measure which combination moves the metric.</li><li>
Bring findings back into the playbooks. The system should get smarter each semester.</li></ul>
Own the on-track view<ul><li>
Maintain the operational view of student health across programs &mdash; who's in which segment, how it's changed week over week, and what the team should prioritise.</li><li>
Flag when segment patterns suggest a systemic problem (e.g., a whole cohort going cold) vs. a distribution of individual issues.</li></ul>
You'll thrive here if you<ul><li>
Think in systems and segments, not individual cases. When you see a 60% completion rate, your first instinct is to cut it by behaviour cluster &mdash; not to pick up the phone and call a student.</li><li>
Are comfortable building classification logic &mdash; defining the criteria, testing whether they work, and refining them when they don't.</li><li>
Can move between data and action without losing the thread. You're not just an analyst who writes reports &mdash; you close the loop into a concrete playbook.</li><li>
Are structured in how you communicate findings. Teams downstream (comms, school leads, supervisors) need to know what to do, not just what the data says.</li></ul>
What we're looking for<ul><li>
2 years of experience in growth, lifecycle/CRM, operations, or data-driven customer success &mdash; any role where you segmented a user population and designed differentiated actions per segment.</li><li>
Comfort working with data: building or reading cohort analyses, defining tagging criteria, tracking segment migration over time.</li><li>
Experience running A/B tests or structured experiments on interventions &mdash; not just reporting on outcomes.</li></ul><h3 class="jobSectionHeader">
About the Benefits</h3><ul><li>
Health: Full Medical coverage including Family Dependants.</li><li>
Time Off: 21 days annual leave.</li><li>
Team &amp; Connection: Regular social activities with a smart, low-ego, multi-cultural team.</li></ul><h3 class="jobSectionHeader">
Why work at Noon?</h3><ul><li>
Impact: Work on the world&rsquo;s first social learning platform that impacts millions of students globally.</li><li>
Values: Join a team that lives by STUDENT FIRST, BE ORIGINAL, OWN IT, and BE BETTER EVERYDAY.</li><li>
Innovation: An environment that offers the freedom to commit &quot;first-time mistakes&quot; in the pursuit of learning and bold solutions&mdash;NEVER DEPRIVE A LEARNER.</li></ul><h3 class="jobSectionHeader">
About Diversity &amp; Inclusion</h3>
At Noon, we respect and value differences. Whatever your race, religion, sexual orientation, or gender, this is a place to feel at home, express yourself freely, and make your mark. Noon is proud to be an equal opportunity employer.</div>

Customer Success Lead

Noon - Education for Everyone

<div>
 
 About Noon
 
 
 
 
 
 Radically Changing the Way People Learn!
 
 
 
 
 
 Noon Academy
 
 is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
 
 
 Hear it directly from our CEO and co-founder:
 
 here
 
 
 
 Student Success Lead
 
 
 
 Role purpose
 
 
 
 Design and operate the system that keeps students on track &mdash; at scale. This isn't a role about knowing each student individually. It's about building the frameworks, segments, and action triggers that ensure the right intervention reaches the right student at the right moment &mdash; systematically, not case by case.
 
 
 You think like an analyst and act like an operator. You build the segmentation logic, define what each segment needs, test whether the actions work, and improve the system over time.
 
 
 
 What You'll Do
 
 
 
 
 Build and maintain the student segmentation system
 
 
 
 <ul>
 <li>
 Define the behavioural and performance dimensions that matter for classifying students &mdash; think recency of engagement, frequency of practice, and mastery signals.
 </li>
 <li>
 Translate these dimensions into a working, maintainable tagging system: every student has a clear segment, and that segment updates as their behaviour changes.
 
 
 </li>
 </ul>
 
 Define action playbooks per segment
 
 
 
 <ul>
 <li>
 For each segment, define the intended action: what happens, who owns it, through what channel, and at what cadence.
 </li>
 <li>
 These aren't ad-hoc responses to individual cases &mdash; they're standing playbooks that run whenever the criteria are met.
 </li>
 <li>
 Work with Communication &amp; Reporting to ensure the right message reaches students and parents at trigger points. Work with Student Journey to ensure high-risk segments are surfacing upstream journey problems, not just downstream symptoms.
 
 
 </li>
 </ul>
 
 Measure whether it's working
 
 
 
 <ul>
 <li>
 Track segment movement over time: are at-risk students converting to on-track? Is the high-potential segment growing?
 </li>
 <li>
 Run structured tests on interventions &mdash; vary the action, the timing, or the channel, and measure which combination moves the metric.
 </li>
 <li>
 Bring findings back into the playbooks. The system should get smarter each semester.
 
 
 </li>
 </ul>
 
 Own the on-track view
 
 
 
 <ul>
 <li>
 Maintain the operational view of student health across programs &mdash; who's in which segment, how it's changed week over week, and what the team should prioritise.
 </li>
 <li>
 Flag when segment patterns suggest a systemic problem (e.g., a whole cohort going cold) vs. a distribution of individual issues.
 
 
 </li>
 </ul>
 
 
 You'll thrive here if you
 
 
 
 
 <ul>
 <li>
 Think in systems and segments, not individual cases. When you see a 60% completion rate, your first instinct is to cut it by behaviour cluster &mdash; not to pick up the phone and call a student.
 </li>
 <li>
 Are comfortable building classification logic &mdash; defining the criteria, testing whether they work, and refining them when they don't.
 </li>
 <li>
 Can move between data and action without losing the thread. You're not just an analyst who writes reports &mdash; you close the loop into a concrete playbook.
 </li>
 <li>
 Are structured in how you communicate findings. Teams downstream (comms, school leads, supervisors) need to know what to do, not just what the data says.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 2 years of experience in growth, lifecycle/CRM, operations, or data-driven customer success &mdash; any role where you segmented a user population and designed differentiated actions per segment.
 </li>
 <li>
 Comfort working with data: building or reading cohort analyses, defining tagging criteria, tracking segment migration over time.
 </li>
 <li>
 Experience running A/B tests or structured experiments on interventions &mdash; not just reporting on outcomes.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 <ul>
 <li>
 Health: Full Medical coverage including Family Dependants.
 </li>
 <li>
 Time Off: 21 days annual leave.
 </li>
 <li>
 Team &amp; Connection: Regular social activities with a smart, low-ego, multi-cultural team.
 
 
 </li>
 </ul>
 Why work at Noon?
 
 
 <ul>
 <li>
 Impact: Work on the world&rsquo;s first social learning platform that impacts millions of students globally.
 </li>
 <li>
 Values: Join a team that lives by STUDENT FIRST, BE ORIGINAL, OWN IT, and BE BETTER EVERYDAY.
 </li>
 <li>
 Innovation: An environment that offers the freedom to commit "first-time mistakes" in the pursuit of learning and bold solutions&mdash;NEVER DEPRIVE A LEARNER.
 
 
 </li>
 </ul>
 
 About Diversity &amp; Inclusion
 
 
 
 At Noon, we respect and value differences. Whatever your race, religion, sexual orientation, or gender, this is a place to feel at home, express yourself freely, and make your mark. Noon is proud to be an equal opportunity employer.
 
 
 Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
</div>

PaxeraHealth

<div>Job Summary: 
The Customer Success Manager (CSM) at PaxeraHealth Corp. plays a critical role in ensuring client satisfaction, product adoption, and long-term partnership success. This position is responsible for managing relationships with healthcare providers, hospitals, and imaging centers, ensuring that clients realize the full value of PaxeraHealth&rsquo;s SaaS solutions. The CSM will proactively support onboarding, usage, renewals, and expansion, all while working to ensure zero churn and high customer satisfaction. 
Key Responsibilities: 
Customer Onboarding &amp; Adoption<ul><li>
Lead the onboarding process for new clients, ensuring smooth implementation and training on PaxeraHealth&rsquo;s solutions.</li><li>
Develop success plans tailored to each client&rsquo;s needs and workflows.</li><li>
Monitor client engagement and provide proactive support to drive adoption.</li></ul>
Relationship Management<ul><li>
Build and maintain strong, long-term relationships with key client stakeholders.</li><li>
Serve as the primary point of contact for day-to-day client needs and escalations.</li><li>
Conduct regular check-ins and business reviews with strategic accounts.</li></ul>
Customer Retention &amp; Growth<ul><li>
Monitor health metrics and proactively address risks to ensure zero churn.</li><li>
Identify upsell/cross-sell opportunities and collaborate with the Sales team to drive expansion.</li><li>
Support contract renewals and maintain a high Net Promoter Score.</li></ul>
Support &amp; Issue Resolution<ul><li>
Coordinate with Technical Support, Product, and Sales teams to resolve client issues efficiently.</li><li>
Communicate updates, timelines, and solutions clearly and promptly.</li><li>
Advocate for client needs internally to drive product and process improvements.</li></ul>
Insights &amp; Reporting<ul><li>
Track customer success metrics (customer satisfaction score, net promoter score, churn, usage).</li><li>
Provide regular reports and feedback to internal stakeholders on account performance.</li><li>
Share best practices and client feedback to improve service delivery and product roadmap.</li></ul><h3 class="jobSectionHeader">
Job Requirements</h3>
Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Business Administration, Healthcare Management, Information Technology, or a related field.</li><li>
10+ years of experience preferably within healthcare or healthcare IT environments and 3&ndash;5+ years of experience in Customer Success, Account Management, or Client Relationship Management, preferably within healthcare or SaaS environments.</li><li>
Experience working with hospitals, imaging centers, or healthcare providers is highly preferred</li><li>
Demonstrated experience managing clients across multi-regional markets (Africa, Europe, Levant, GCC, and Asia) with an understanding of cultural, operational, and regulatory differences.</li></ul>
Technical &amp; Industry Knowledge<ul><li>
Familiarity with SaaS platforms and customer lifecycle management.</li><li>
Understanding of healthcare IT systems (e.g., RIS, PACS, EMR) is a strong advantage.</li><li>
Experience using CRM tools such as Salesforce or similar platforms.</li></ul>
Other Requirements<ul><li>
Fluency in English; additional languages are a plus.</li><li>
High level of professionalism and ability to handle sensitive client information.</li><li>
Ability to work cross-functionally with Sales, Product, and Technical teams.</li></ul> 

B3UuWKtvaZ</div>

Customer Success Manager

Wood Mackenzie

<div>
 
 Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
 
 
 
 
 
 For over 50 years our work has guided the decisions of the world&rsquo;s most influential energy producers, utilities companies, financial institutions and governments.
 
 
 
 
 
 Now, with the world&rsquo;s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That&rsquo;s why we&rsquo;ve redefined what&rsquo;s possible with Intelligence Connected.
 
 
 
 
 
 By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe.
 
 
 
 
 
 This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence &ndash; whether planning days, weeks, months or decades ahead.
 
 
 
 
 
 Wood Mackenzie
 
 
 Intelligence Connected
 
 
 
 
 
 
 WoodMac.com
 
 
 
 
 
 
 
 Wood Mackenzie Brand Video
 
 
 
 
 
 
 
 Wood Mackenzie Values
 
 
 <ul>
 <li>
 Inclusive &ndash; we succeed together
 </li>
 <li>
 Trusting &ndash; we choose to trust each other
 </li>
 <li>
 Customer committed &ndash; we put customers at the heart of our decisions
 </li>
 <li>
 Future Focused &ndash; we accelerate change
 </li>
 <li>
 Curious &ndash; we turn knowledge into action
 </li>
 </ul>
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue &amp; supporting the company&rsquo;s growth through quality Customer Experience (CX). Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, deliver agreed customer outcomes or internally, define the CX strategy or enable the division's success.
 
 
 Customer Success team within the CO is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers. CS team plays a crucial role in the entire customer lifecycle and proactively helps customers drive value from their subscription. Leveraging account health scores and VoC, the CS team members create effective strategies for deriving actionable insights to measure and improve customer retention and satisfaction. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!
 
 
 
 
 
 As a Lead Customer Success Specialist, you will work as an individual contributor within the High Touch Customer Success Team. You will engage with Wood Mackenzie high value customers across specific industry segments, specific regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.
 
 
 You will work in close collaboration with the wider business, with the goal of streamlining and structuring the customer journey more efficiently for maximum impact and value. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and their future use cases.
 
 
 
 
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 
 
 In this customer facing role, you are responsible to deliver the desired business outcomes, steered by our Customer Success Platform, in a human led and digitally enabled model. Key responsibilities include:
 
 <ul>
 <li>
 Build &amp; maintain strong relationships within assigned high value customer accounts across MENA region, and continually delight them with a positive, customer centric attitude.
 </li>
 <li>
 Work collaboratively with customers to ensure that they are finding value in our products and services. Develop &amp; demonstrate clear understanding of the customer&rsquo;s goals, needs, expectations and preferences continuously.
 </li>
 <li>
 During onboarding, ensure that customers are properly trained, equipped with the right tools &amp; resources, and educated on subscribed WM products; to optimize product usage and to minimize their adoption time. Ensure customer is ready for a successful launch and long-term success and growth.
 </li>
 <li>
 Collaborate with internal teams to facilitate early increased adoption and maximum product usage. Also, coach customers to adopt relevant practices and to maximize their investment in the product to achieve or exceed their goals.
 </li>
 <li>
 Collaborate with internal stakeholders for the delivery of high-quality customer experience and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans
 </li>
 <li>
 Monitor and report customer health and develop plans for improvements where risks/issues that may prevent or delay success for the customer are identified, drive risk mitigation measures.
 </li>
 <li>
 Be a customer advocate, capturing &amp; delivering customer feedback, to respective teams and identifying opportunities for improvements.
 </li>
 <li>
 Be the voice of the customers in the company, providing the suitable balance between the customer&rsquo;s requests and the company&rsquo;s vision.
 </li>
 <li>
 Identify, measure, track and communicate important insights via quarterly business reviews (QBRs) that your customers and AMs can use to assess their outcomes and influence the other responsibilities.
 </li>
 <li>
 Be commercially minded and work in proximity to the Account/Sales Management Team to position for business retention and growth, contract renewal and service extension.
 </li>
 <li>
 Identify need for improvement in process and work collaboratively across teams to effect this.
 </li>
 <li>
 Develop and share best practices with team members to continually improve quality, effectiveness, and efficiency of our processes. Coach team members on customer success best practices.
 </li>
 </ul>
 
 
 
 
 
 About You:
 
 
 
 
 
 
 You will have:
 
 <ul>
 <li>
 Significant customer facing experience
 </li>
 <li>
 Working knowledge of the Energy industry is preferred
 </li>
 <li>
 Experience in using health metrics to drive customer success with proven measurable outcomes is required
 </li>
 <li>
 Passion for innovation, growth, and a relentless dedication to making customers successful
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to effectively listen, influence and relate compassionately to the customer needs/requirements
 </li>
 <li>
 Advance presentation experience is required, ability to create data-driven insights by analysing usage data sets for customers and presenting during Quarterly Business Reviews
 </li>
 <li>
 Exceptional organizational, coaching and time management skills
 </li>
 <li>
 Strong learner with curious mind
 </li>
 <li>
 Advance-level understanding of customer journeys to anticipate problems and solving them proactively
 </li>
 <li>
 Ability to prioritise work and tasks effectively to achieve best customer outcomes
 </li>
 <li>
 Excellent English, other language skills are a plus
 </li>
 <li>
 High levels of adaptability, initiative, and pro-activeness
 </li>
 <li>
 A kind, open, fun, team-oriented working attitude
 </li>
 <li>
 Cultural awareness and appreciation for diversity
 </li>
 <li>
 Experience working with Microsoft applications and Customer Success Platforms is highly preferred.
 </li>
 <li>
 Intermediate knowledge of salesforce.com
 </li>
 </ul>
 
 
 
 
 
 Expectations:
 
 
 
 
 
 <ul>
 <li>
 We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.
 </li>
 <li>
 Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones.
 </li>
 </ul>
 
 
 
 
 #LI-DB1
 
 
 
</div>

Lead Specialist - Customer Success

Taager

<div>About Taager

Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service. 
In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds &ndash; from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region! 
Our Mission

Our mission is to empower anyone to start and scale their e-commerce business. 
Our Vision

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants. 
Role Overview 
As the Head of End Customer Journey Success, you will be the strategic owner of the post-purchase experience, owning the critical funnel from order placement through to final confirmation. In this high-impact leadership role, you will be responsible for transforming a traditional confirmation process into a revenue-generating engine.

You will lead a high-performing, cross-functional team operating across automated, digital, and voice channels. Your core mission is to elevate our &quot;confirmation agents&quot; from operational roles to high-level closers who master objection handling, secure revenue, and drive conversion. If you are obsessed with funnel optimization, data-driven strategy, and leading teams to deliver exceptional results, this role is for you. 
What will you do:<div> 
<ul><li>
Strategic Funnel Ownership &amp; Revenue Optimization</li></ul>
</div><ul><li>Redefine the post-order confirmation stage to function as an active sales stage, shifting the team's focus from mere validation to proactive selling and value reinforcement.</li>
<li>Design and implement engagement funnels that leverage digital and automated channels to seamlessly guide customers from one stage to the next, maximizing conversion rates.</li>
<li>Develop and execute a strategic roadmap to reduce cancellations, recover at-risk orders, and secure incremental revenue through high-impact objection handling.</li>
</ul><div><ul><li>Team Leadership &amp; Performance Management</li></ul>
</div><ul><li>Lead, mentor, and scale a dynamic team managing omnichannel (voice, digital, automated) customer interactions.</li>
<li>Drive a culture of high performance, continuous improvement, and accountability.</li>
<li>Implement real-time coaching frameworks, motivation strategies, and performance management systems to achieve aggressive tele-sales and conversion targets.</li>
</ul><div><ul><li>Omnichannel Excellence</li></ul>
</div><ul><li>Oversee the strategic balance between voice and non-voice communication channels (e.g., chat, WhatsApp) ensuring high engagement and conversion rates across all text-based platforms.</li>
<li>Champion the use of contact center technologies and best practices to optimize workflows, agent efficiency, and the overall customer experience.</li>
</ul><div><ul><li>Data-Driven Decision Making</li></ul>
</div><ul><li>Own the KPIs for the end-customer journey, including conversion rates, cancellation rates, agent productivity, and customer satisfaction.</li>
<li>Utilize strong analytical skills to assess performance metrics, identify bottlenecks, and implement data-driven policies that enhance efficiency, seller satisfaction, and customer retention.</li>
<li>Collaborate with cross-functional teams (e.g., Product, Operations, Seller Success) to scale the seller&rsquo;s experience and align on overarching business goals.</li></ul> 


What will make you successful:
<ul>
<li>7+ years of experience in leading high-throughput, omnichannel (inbound/outbound) customer experience or contact center operations, preferably within e-commerce, social commerce, or a high-growth tech environment.</li>
<li>Proven track record of managing and scaling teams, with a focus on real-time coaching, motivation, and achieving aggressive tele-sales or conversion-based KPIs.</li>
<li>Demonstrated success in building and optimizing engagement funnels that drive step-change improvements in conversion rates through a mix of digital, automated, and human-led interventions.</li>
<li>Strong ability to interpret complex data, derive actionable insights, and implement data-driven strategies to solve operational challenges and improve performance.</li>
<li>Exceptional communication and stakeholder management skills, with a proven ability to influence cross-functional teams and champion a customer-first culture.</li>
<li> Deep familiarity with contact center technologies, tools, and best practices for omnichannel operations.</li></ul></div>

Head of Revenue & Customer Success Journey

Revive | B-Corp Certified

<div>
 
 About Revive
 
 
 
 Revive is the inventory value recovery platform for fashion brands. The inventory brands used to donate, destroy, or sell to jobbers at 1&ndash;2% of MSRP &mdash; damaged, returned, excess &mdash; Revive converts into revenue through the channels where it will command the highest value. Whether that's live commerce, curated resale, targeted demand channels, or refurbishment and restock back into full-price retail, we know where each SKU belongs and how to get it there, recovering 5&ndash;13&times; more than traditional liquidation while protecting brand equity.
 
 
 Our motion is simple: a brand sends us their unsellable inventory, we assess it item by item and route each piece to where it will net the highest value. They watch dormant inventory become a revenue stream.
 
 
 Then they become an evergreen partner &mdash; sending recurring shipments and earning a tiered profit share that grows with volume and SKU value.
 
 
 
 
 The Role
 
 
 
 
 You will own everything that happens after a brand signs the trial one-pager. That means a flawless 28-day trial experience, a compelling debrief meeting, an evergreen conversion, and a growing book of recurring shipment partners who expand their volume and unlock higher profit-share tiers over time.
 
 
 This is not a traditional CSM role. You are working with brand founders, VP-Ops leaders, and returns leads who are used to getting almost nothing for their damaged inventory. You are showing them &mdash; live, in real time &mdash; that those damages can become demand. Your job is to make that moment land, and then turn it into a long-term commercial relationship.
 
 
 In Q2 and Q3 you will own a book of 30 brands. By Q4 you will be hiring and leading a small team.
 
 
 
 
 Example of What You Will Own
 
 
 
 
 
 Trial Activation &amp; Experience (Weeks 1&ndash;4)
 
 
 
 The trial is the product. Every touchpoint is engineered to prove four things to the brand: damages can be in-demand inventory, live commerce is the highest-value recovery channel, tiered profit share rewards recurrence, and Revive treats the brand like a partner &mdash; not a dumping ground.
 
 
 <ul>
 <li>
 Own the Ops handoff the moment a brand says yes &mdash; signed one-pager, shipment ETA confirmed, receiving prep initiated within 24 hours.
 </li>
 <li>
 Coordinate QC, photo intake, and lot grouping with Live Ops within 48 hours of receipt.
 </li>
 <li>
 Send the Week 1 branded 'received' email with photos and the recovery model so the brand can see what their inventory will become.
 </li>
 <li>
 Orchestrate the watch-party: $200 shopping credits, 24-hour prep primer, live narration in the watch room during the show ('notice how this lot just doubled').
 </li>
 <li>
 Deliver the same-day GMV recap and highlight reel within 60 minutes of show end.
 </li>
 <li>
 Lead the 30-minute debrief meeting 3 business days after the show &mdash; show clips, recovery % vs. liquidator baseline, and the tiered profit-share proposal at 3 shipment cadences.
 
 
 </li>
 </ul>
 
 Evergreen Conversion &amp; Expansion
 
 
 
 The debrief is a close meeting, not a summary meeting. The brand has felt the proof; your job is to lock in the recurring relationship.
 
 
 <ul>
 <li>
 Present the tiered profit-share model: quarterly (30%), monthly (40%), monthly + premium SKUs (50% of net GMV).
 </li>
 <li>
 Execute the three-ask close in order: confirm cadence, confirm first evergreen ship date within 30 days, confirm signatory and send agreement same day.
 </li>
 <li>
 If they say 'not yet,' push to a second trial shipment &mdash; not to evergreen. Two data points beat one every time.
 </li>
 <li>
 Expand accounts by surfacing new damages categories, new seasonal volume, and new decision-makers (e.g., CEO watch-party seat after Ops attended Trial #1).
 </li>
 <li>
 Own GRR (Gross Revenue Retention) and NRR (Net Revenue Retention) across your book.
 
 
 </li>
 </ul>
 
 Objection Handling &amp; Brand Trust
 
 
 
 You will hear the same objections repeatedly. You will know the exact reframe and the exact next step for each one.
 
 
 <ul>
 <li>
 'Damages will hurt our brand.' &rarr; Closed-audience live commerce is the opposite of clearance. Show the last show's chat. The audience treats it as a treasure hunt, not a markdown.
 </li>
 <li>
 'We already donate everything.' &rarr; Donation receipts are great. We layer cash on top, and the brand still gets the goodwill story. Offer A buyout; they can donate the cash.
 </li>
 <li>
 'We don't have time.' &rarr; Concierge model. They have two tasks: sign the one-pager, ship the pallet. We handle everything else.
 </li>
 <li>
 '3% MSRP isn't enough.' &rarr; It's above current liquidation rates. And Offer B (no-cost trial) keeps 100% of net sales to them. Show recovery % from a comparable brand.
 
 
 </li>
 </ul>
 
 Playbook Stewardship
 
 
 
 <li>
 Feed win/loss patterns back into the Sales Playbook in the monthly iteration meeting.
 </li>
 <li>
 Maintain minimum CRM hygiene: tier, decision-maker, offer, ship date, GMV, recovery %, watch-party attendance, conversion outcome.
 </li>
 Flag health issues to the Sales lead immediately: trial close rate &lt;30%, activation lag &gt;21 days, watch-party no-shows on 2+ consecutive trials, conversion rate
 
 
 
 
 Who You Are
 
 
 
 
 
 You are built for the trial-to-evergreen motion
 
 
 
 <ul>
 <li>
 You have owned a book of B2B accounts in a high-velocity, early-stage environment and can point to conversion and retention metrics you drove.
 </li>
 <li>
 You are comfortable working with founder-led and VP-level decision-makers at fashion or consumer brands &mdash; you know their language and their pressures.
 </li>
 <li>
 You have run live events or experiential moments as part of a customer journey and know how to make them land.
 </li>
 <li>
 You understand unit economics well enough to present a tiered profit-share model clearly &mdash; and to know when a brand is close to converting vs. genuinely not ready.
 
 
 </li>
 </ul>
 
 You operate like the playbook
 
 
 
 <ul>
 <li>
 You track every touchpoint in CRM before the next contact. You do not wing it.
 </li>
 <li>
 You can run the 20-minute discovery script cold and the 30-minute debrief meeting warm.
 </li>
 <li>
 You can run MBR, QBR and ABR to minimize churn risk and maximize the expansion opportunity with each brand partner.
 </li>
 <li>
 You escalate health flags before they become churned accounts, not after.
 </li>
 <li>
 You thrive in 'test and optimize' environments &mdash; you give feedback to the playbook, not just to the brand.
 
 
 </li>
 </ul>
 
 You are ready to build
 
 
 
 <ul>
 <li>
 You have a point of view on what a great CS org looks like at an early stage, an infrastructure company that works with fashion brands&mdash; and you are willing to build it from scratch.
 
 
 </li>
 </ul>
 
 
 What we offer
 
 
 
 
 <ul>
 <li>
 Competitive base plus a variable comp tied directly to evergreen conversion rate and NRR.
 </li>
 <li>
 Equity with meaningful upside &mdash; you are joining early.
 </li>
 <li>
 A 28-day trial structure that is genuinely the best product demo in the category. Brands who attend their own watch-party almost always convert. Your job gets easier the better the show gets.
 </li>
 <li>
 A playbook that is alive &mdash; iterated monthly based on data. You will co-own it.
 </li>
 <li>
 A path to building and leading the CS function as the brand roster scales.
 </li>
 <li>
 Travel to brand offices and live show events.
 
 
 </li>
 </ul>
 Compensation Range: $170K - $185K
 
 
</div>

Director of Client Success

Arrow Electronics

Position: 
Product Manager
 
Job Description: 
Join the Team Powering Trusted Intelligence
 At SiliconExpert, we’re transforming one of the world’s most complex systems — the global electronics supply chain.
 For decades, engineers and procurement teams have battled overwhelming data, disconnected systems, and constant disruption. Our mission is to bring clarity to that complexity. With Trusted Intelligence, we’re empowering innovators with the foresight to make confident decisions that keep industries moving forward. And now, we’re growing.
 We’re hiring SaaS, AI, and data product leaders who are energized by solving big challenges, passionate about technology, and ready to help customers turn intelligence into action. If you want to be part of a team where your work truly impacts how the world designs, builds, and delivers—let’s talk.
 Join us. When intelligence is trusted, innovation never stops.
 
Summary
 The Product Manager will lead product, engineering, data, design, sales, marketing, and CX to build the next generation AI-powered SaaS data platform to transform electronics supply chain workflows. This role requires a strategic thinker with exceptional product sense who is passionate about establishing a strong product culture and building state-of-the-art technology to deliver deep customer value.
 
What Youll Be Doing: 
<ul>
<li>Discover and champion customer problems, translating VoC into winning product roadmaps and execution plans</li>
<li>Own the platform product vision, strategy, and roadmap, aligning seamlessly with business objectives and customer outcomes</li>
<li>Identify and prioritize product opportunities with a passion for growth, balancing customer value, feasibility, and business impact</li>
<li>Lead market, customer, and competitive research and create business plans with compelling ROI</li>
<li>Define platform capabilities, APIs, data services, and shared infrastructure that enable multiple products and personas</li>
<li>Leverage exceptional product sense to make decisions on product functionality and GTM leading to product-market-fit and scale</li>
<li>Collaborate and lead agile teams of world-class engineering, data, architecture, and design experts to deliver scalable, secure, and extensible platform solutions</li>
<li>Inspire a level of collaboration with Sales, Marketing, and Customer Success that results in teams looking to you for go-to-market strategy, sales enablement, and product adoption</li>
<li>Execute flawlessly on product launches, build platform monitoring that ensures customer adoption, and champion continuous improvement across the organization</li>
<li>Build, lead, and mentor a team of Product Managers, including hiring, onboarding, coaching, goal setting, professional growth, and performance management</li>
<li>Set clear goals, expectations, and success metrics for the product team</li>
<li>Lead from the front, fostering strong product management best practices, including AI product management, customer discovery, prioritization, roadmap planning, stakeholder communication and success metrics</li>
<li>Act as a role model for collaboration, accountability, and customer-centric thinking</li>
<li>Scale the product organization as the platform and business grow</li>
</ul>
What We Are Looking For: 
<ul>
<li>Bachelors degree in a technical field; MBA a plus</li>
<li>8 years of industry experience with a bachelor’s degree or 4 years of experience with an advanced degree</li>
<li>Deep experience in the software industry, with AI data experience in the last 4 years a must-have; supply chain industry experience a plus</li>
<li>Demonstrated experience managing and leading high performing teams</li>
<li>Experience defining shared software platform capabilities and managing portfolios of products across related workflows</li>
<li>Strong strategic thinking combined with world-class execution skills</li>
<li>Ability to lead by influencing in all directions internal and external to an organization</li>
<li>Comfortable navigating through ambiguity and making data-drive trade-off and prioritization decisions</li>
<li>Exceptional communication skills with the ability to engage executives, partners, customers, teams, and colleagues</li>
<li>Willingness to travel as required</li>
</ul>
Location: 
EG-Cairo, Egypt (Al Emdad Al Tamween)
 
Time Type: 
Full time
 
Job Category: 
Information Technology

Product Manager

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