customer success lead

ClearGrid

About ClearGridClearGrid is on a mission to revolutionize the debt resolution industry. We re using AI, automation, and real-time data to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections  starting from scratch, with modern tools.We're a fast-growing startup with ambitious goals, and we re looking for builders who are hungry to make a real dent in a space with massive untapped potential.Role OverviewAs a Customer Success Lead at ClearGrid, you ll be an essential, strategic partner to our enterprise clients: understanding their business goals, streamlining onboarding, and optimizing their experience for maximum value with our intelligent, data-centric solutions. You ll collaborate across engineering, product, and customer success, leveraging your technical savvy and client relationship skills to drive adoption, long-term satisfaction, and retention.Key ResponsibilitiesAct as the primary day-to-day contact for enterprise clients, expertly managing all technical and operational touchpoints.Lead client onboarding, solution implementation, and troubleshooting; facilitating smooth integration with ClearGrid s AI-driven platforms and APIs.Understand clients  technical requirements, mapping them to ClearGrid s capabilities to ensure maximum value realization.Partner with engineering and product teams to resolve complex integration issues, relay feature requests, and provide actionable client feedback.Develop comprehensive product and integration documentation tailored to internal and client-facing needs.Proactively monitor account health, usage, and performance; identifying opportunities for clients to adopt new solutions and features.Help shape customer success strategies, improving processes as our fast-growth startup evolves.Represent the client s voice internally, influencing the product roadmap and contributing to a culture of continuous improvement.Occasionally travel to client sites for launches, Quarterly Business Reviews (QBRs), or technical workshops as needed.Key Responsibilities3+ years in a customer success or solutions engineering role preferably at SaaS, fintech, or data-driven startups.Fluency in both English and Arabic a must.Demonstrated technical proficiency: you re comfortable discussing APIs, data structures, solution architecture, and troubleshooting with client tech teams.Exceptional communication and presentation skills; you can distill complex technical topics for diverse audiences and manage executive-level relationships.Proactive, empathetic, and highly organized you anticipate client needs and act as a committed partner at every stage.Comfortable with cloud platforms, web APIs, and modern analytics tools; experience with AI, automation, or data security is a plus.Strong project management and documentation abilities; you thrive in a high-velocity, high-growth environment.Why Join ClearGrid?Real ownership: You ll play a central role in building products that redefine how collections work in the futureMassive industry impact: This is one of those rare spaces where almost everything is still to be built.High-growth team: We re scaling fast, and the systems, tools, and processes you help create will shape our foundation.

Customer Success Lead

Qureos

<p><strong>About Qureos</strong></p><p><br>Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.</p><p>We’re looking for a <strong>Customer Success Specialist</strong> who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service.<br>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>&nbsp;</p><ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p>&nbsp;</p><ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field.<br>3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul><p>&nbsp;</p><p><strong>Why Qureos</strong></p><p><br>Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.</p>

Track24

Overview <p>Build Something Extraordinary</p><p>Are you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact.</p> Why This Role is Different <ul><li><p>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</p></li><li><p>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</p></li><li><p>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</p></li></ul> What You'll Do <ul><li><p>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</p></li><li><p>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</p></li><li><p>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</p></li><li><p>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</p></li><li><p>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</p></li><li><p>Translate customer insights into actionable strategies that shape our product roadmap.</p></li></ul> Requirements What You Bring <ul><li><p>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</p></li><li><p>Track record managing portfolios worth £500K+ ARR in scaling environments.</p></li></ul><p>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.</p><p>Education: Bachelor's degree in Business, Marketing or related field required.</p> Benefits What's In It For You <ul><li><p>Financial: Competitive base salary + commission + comprehensive travel expenses</p></li><li><p>Impact: Your fingerprints on everything we build at a critical inflection point</p></li><li><p>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</p></li><li><p>Autonomy: Own your domain with the resources and trust to execute your vision</p></li><li><p>Growth: Be part of an AI transformation journey</p></li></ul> Ready to Make Your Mark? <p>If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.</p><p>Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.</p><p>Please note: We are not accepting applications via recruitment agencies for this role.</p>

Customer Experience Manager

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Customer Success Account Manager</b></h1><div><div><p>
Multiple Locations, Saudi Arabia</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 23, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1898567</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
25-50</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Customer Success Account Mgmt</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div>
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (40%-50%) from home.</div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div></div><div><div>
Required qualifications:</div><ul><li>Bachelor's Degree in Business, Economy, Computer Science or related field AND extensive experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</li></ul><div>
o OR Master's Degree in Business, Economy, Computer Science, or related field AND adequiate experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience</div><ul><li>Mandatory language skills: Arabic, English;</li><li>In-depth knowledge of the Saudi Arabian IT industry;</li><li>Project and/or program management skills.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
These are the role core responsibilities:</div><ul><li>Customer Relationship Management: You will develop relationships and influence with key customer stakeholders, that build joint accountability of their defined outcomes and long term trust.</li><li>Customer Success Leadership and Customer Strategy and Growth: You will align planning and execution to priorities that have been agreed on between the customer and Microsoft unlocking tangible customer value.</li><li>You will bring operational rigor to planning and delivery, leveraging resources and investments optimally, to achieve accelerated consumption and usage outcomes.</li><li>Customer Success Leadership - Delivery and Program Management: You will lead the delivery of program planning, execution and customer-facing delivery reviews, and engagement with key customer stakeholders to address agreed-upon customer outcomes and account priorities that deliver ongoing customer success.</li><li>You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account and ensure alignment of Microsoft technology and services with the customer goals and objectives.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Customer Success Account Manager

Amazon

Team Lead, Customer Success US, RBS Strategic Account Services <p>The Strategic Account Services (SAS) team within the Retail Business Services (RBS) India organization is seeking a Team Lead for Customer Success to lead a team of Customer Success Managers (CSMs) responsible for the growth and development of Third-Party (3P) marketplace Sellers in the Amazon US Store.<br><br>In this role, you'll be responsible for all business and operational objectives of your CSM team. You'll drive the creation and execution of strategies to achieve business goals, as well as collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.<br><br>The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.<br><br>Key job responsibilities<br>• Coach, mentor, and develop a team of CSMs<br><br>• Contribute to goal setting for your team to align with organizational goals and contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.<br><br>• Build and cultivate strong relationships with Sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate while monitoring Seller satisfaction.<br><br>• Contribute or lead projects across the team and broader organization that help drive process improvements, increased efficiency, and/or unlock growth for the team and Sellers.<br><br>• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, partnering with external teams to align programs etc.<br><br>• Manage recruiting and hiring efforts across direct team and broader organization.<br><br>Shift timing is 4 PM to 1 AM.</p> BASIC QUALIFICATIONS <p>- 3+ years of team management experience<br>- 3+ years of mentoring, leading and coaching experience<br>- Bachelor's degree<br>- 3+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.<br>- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.<br>- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.<br>- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.</p> PREFERRED QUALIFICATIONS <p>- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B<br>- Superior communication and presentation skills<br>- Effective account management.<br>- Adept at stakeholder and executive communication, data analysis, partner engagement and negotiation.<br>- Understanding of retail math and formulas for the purpose of making business decisions.<br>- Experience using analytical, account management and productivity tools like SalesForce and Microsoft Office Suite.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.</p><p>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.</p>

Team Lead, Customer Success US, RBS Strategic Account Services

black.ai

Location <p>Australia - Sydney/Melbourne/remote, Brisbane</p> Employment Type <p>Full time</p> Location Type <p>Hybrid</p> Department <p>Customer Success</p> <b>Who are Heidi</b> <p>Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.</p> <p>We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.</p> <p>Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.</p> <p>Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems</p> <p>We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge?</p> <b>The Role</b> <p>As a Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi.</p> <b>What you'll do:</b> <p><b>As an Enterprise Customer Success Manager for Hospitals at Heidi,</b> you'll be the strategic partner for a portfolio of public and private health networks, accountable for their long-term success with Heidi.</p> <p>You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across hospitals, departments, and care teams.</p> <b>Lead enterprise deployments:</b> <ul> <li><p>Engage early in the customer journey to shape rollout and pilot strategies, ensuring every program is set up for success.</p></li> <li><p>Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes.</p></li> <li><p>Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale.</p> <p><b>Drive change management:</b></p></li> <li><p>Support hospitals through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working.</p> <p><b>Partner for ongoing success:</b></p></li> <li><p>Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live.</p></li> <li><p>Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity.</p> <p><b>Use data to drive decisions:</b></p></li> <li><p>Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction.</p></li> <li><p>Use data to proactively manage risk and identify opportunities for expansion and advocacy.</p> <p><b>Communicate and collaborate:</b></p></li> <li><p>Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care.</p> <p><b>Champion customer success:</b></p></li> <li><p>Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier.</p></li> <li><p>Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too.</p> <p><b>Stay ahead of health-system trends:</b></p></li> <li><p>Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes.</p> <p><b>Scale success:</b></p></li> <li><p>Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-hospital programs into scalable, high-impact rollouts.</p></li> <li><p>Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success.</p></li> </ul> <b>What we will look for</b> <ul> <li><p><b>Experience:</b> 5+ years in digital health transformation, including 3+ years in Customer Success or client-facing roles with large hospital or health network customers.</p></li> <li><p><b>Mission-driven:</b> Motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent design and technology.<br/><b>Influential and credible:</b> Able to align executives, clinicians, and IT leaders around shared goals, turning competing priorities into collective momentum and measurable outcomes.</p></li> <li><p><b>Proven impact:</b> Experienced in driving genuine adoption and lasting behaviour change, not just managing projects, but ensuring technology becomes part of daily clinical workflows.</p></li> <li><p><b>Commercial mindset:</b> Understands the connection between customer outcomes and business success, contributing to retention, net renewals, and growth across a portfolio of enterprise customers.</p></li> <li><p><b>Builder mindset:</b> Collaborative, curious, and proactive - you spot challenges early, move fast to solve them, and continuously raise the bar for yourself and the team.</p></li> <li><p><b>Tech fluency:</b> Confident using modern tools to collaborate, track outcomes, and share insights across teams; experience with platforms such as HubSpot, Gong, Figma, Omni, or similar is a bonus.</p></li> </ul> <p>At Heidi, we look for people who care deeply about improving healthcare and who bring curiosity, drive, and heart to what they do. If you're passionate about our mission and believe you can contribute meaningfully, even if you don't tick every single box, we'd still love to hear from you.</p> <b>What do we believe in?</b> <ul> <li><p>Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership.</p></li> <li><p>Live Forever- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.</p></li> <li><p>Practice Ownership- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.</p></li> <li><p>Small Cuts Heal Faster- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.</p></li> <li><p>Make others better- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.</p></li> </ul> <p>Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering.</p> <b>Why you will flourish with us ?</b> <ul> <li><p>Flexible hybrid working environment, with 3 days in the office.</p></li> <li><p>Additional paid day off for your birthday and wellness days.</p></li> <li><p>Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.</p></li> <li><p>A generous personal development budget of $500 per annum.</p></li> <li><p>Learn from some of the best engineers and creatives, joining a diverse team.</p></li> <li><p>Become an owner, with shares (equity) in the company, if Heidi wins, we all win.</p></li> <li><p>The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups.</p></li> <li><p>If you have an impact quickly, the opportunity to fast track your startup career!</p></li> </ul> <p>Help us reimagine primary care and change the face of healthcare in Australia and then around the world.</p>

Customer Success Manager

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

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