customer success leader

Head Hunter India

<div>
 <p>
  We are looking for a dynamic Customer Success and Delivery leader to manage strategic global accounts while driving successful implementation, adoption, and growth of enterprise solutions. This role combines strategic account ownership with hands-on delivery execution, ensuring strong client relationships, operational excellence, and measurable business outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Own the end-to-end lifecycle of enterprise accounts onboarding, implementation, adoption, expansion, and renewal.
  </li>
  <li>
   Act as a trusted advisor to senior client stakeholders and manage global account relationships.
  </li>
  <li>
   Lead delivery governance, implementation activities, and issue resolution to ensure quality and timely outcomes.
  </li>
  <li>
   Identify growth opportunities including upsell and cross-sell within existing accounts.
  </li>
  <li>
   Collaborate with Product, Engineering, and Support teams for seamless solution delivery.
  </li>
  <li>
   Monitor customer adoption, satisfaction, and performance metrics.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   8+ years in Customer Success, Delivery, or Program Management for enterprise SaaS solutions.
  </li>
  <li>
   Experience managing large global accounts and complex stakeholder environments.
  </li>
  <li>
   Strong communication, stakeholder management, and problem-solving skills.
  </li>
  <li>
   Background in SaaS, Fintech, or enterprise product organizations preferred.
  </li>
  <li>
   Exposure to trade finance processes or financial services domain is an advantage.
  </li>
  <li>
   Agile , Trade Finance, ICC Guidelines , CAMS or relevant industry certifications are a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Success Manager

Inside Real Estate

<p></p><div><div><div><div><div><div><div><div><b>Job Category</b><b>:</b> Customer Success
</div></div><div><div><b>Requisition Number</b><b>:</b> VPCUS001193</div></div></div><p></p><div><div><div><div><br>
</div></div></div></div></div><br>
</div></div></div><div></div><div><div><div><div><div><div>Posting Details</div>
<ul><div><ul><div>Posted: February 23, 2026
</div></ul></div><p>Full-Time
</p><p>Hybrid
</p><div><div><div>Locations</div>
<div>Showing 1 location
</div><div><p>Murray, UT 84123, USA<br>
</p>
</div></div></div></ul></div><div><div><div><div>Job Details</div>
</div><div><p>Description</p>
</div><div><div><p>Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their branded portfolio, BoldTrail, includes BoldTrail (Front Office), BoldTrail BackOffice and BoldTrail Recruit, solutions that create a complete tech ecosystem for clients, and deliver seamless end-to-end operations to scale success at any level. With an accomplished leadership team and its talented staff, Inside Real Estate brings the resources, scale, and vision to deliver ongoing innovation and success to their growing customer base.</p>
<p>
The Vice President of Implementations is a senior leader responsible for the strategy, execution, scalability, and continuous improvement of all customer onboarding and implementation functions, including Implementation Operations.</p>
<p>
This role owns the end-to-end transition from Sales through go-live and early lifecycle success, ensuring customers are deployed efficiently, professionally, and positioned for long-term value and retention. The VP partners closely with Executive Leadership, Product, Sales, Customer Success, and Engineering to drive operational excellence, accelerate time-to-value, and deliver a world-class implementation experience.</p>
<p><b>
Responsibilities</b></p>
<p>Strategic Leadership &amp; Operational Excellence</p>
<ul><li>Own the company&rsquo;s implementation vision, strategy, and operating model to support scalable growth and provide exceptional customer experiences</li>
<li>Lead and continuously optimize all implementation and onboarding to improve speed, quality, and customer satisfaction</li>
<li>Establish KPIs, dashboards, and executive reporting across deployment performance, capacity planning, efficiency, and customer outcomes</li>
<li>Drive process standardization, automation, and tool adoption to create predictable, high-velocity implementations</li>
<li>Forecast resource needs and align staffing plans to company growth objectives</li>
</ul>
<p>Customer Deployment &amp; Lifecycle Impact</p>
<ul>
<li>Oversee the full handoff from Sales to Implementation to Account Management ensuring seamless customer experience</li>
<li>Reduce time-to-live, improve activation success, and proactively mitigate churn risk during onboarding</li>
<li>Serve as executive owner for complex implementations and customer escalations</li>
<li>Partner with Customer Success and Retention teams to drive long-term account health beginning at deployment</li>
<li>Drive automation of VSMB/SMB implementations process to scale while utilizing human capital to deliver a white glove implementation experience for larger customers</li>
</ul>
<p>People Leadership &amp; Organizational Development</p>
<ul>
<li>Build, scale, and mentor high-performing implementation , onboarding and leadership teams</li>
<li>Establish performance management frameworks, coaching culture, and clear accountability across teams</li>
<li>Lead hiring strategy and talent development to support operational growth</li>
<li>Empower managers with metrics, tools, and process ownership to drive continuous improvement</li>
</ul><p>Cross-Functional &amp; Executive Collaboration</p>
<ul><li>Act as the executive liaison between Implementation, Product, Engineering, Sales, Customer Success, and Support</li>
<li>Align deployment priorities with product roadmap, system enhancements, and integration timelines</li>
<li>Identify systemic challenges and partner across departments to eliminate friction points</li>
<li>Influence company-wide operational strategy and customer experience initiatives</li>
</ul><p><b>Success Metrics</b></p>
<ul><li>Time-to-live / implementation cycle time</li>
<li>Customer onboarding CSAT &amp; activation success</li>
<li>Retention performance tied to onboarding quality</li>
<li>Operational efficiency and cost per implementation</li>
<li>Team productivity and scalability</li>
</ul><p><b>Skills &amp; Qualifications</b></p>
<ul><li>8&ndash;12+ years of leadership experience in SaaS operations, implementations, onboarding, or customer delivery</li>
<li>Proven ability to scale operational teams in high-growth environments</li>
<li>Strong executive presence with experience influencing cross-functional leadership</li>
<li>Data-driven operator with expertise in KPIs, dashboards, and performance management</li>
<li>Process transformation and automation mindset</li>
<li>Experience in SaaS, technology platforms, or complex implementations strongly preferred</li></ul><br>
<p></p>
<p>
We offer a competitive total rewards package including:</p>
<ul><li>Competitive salary</li>
<li>3 Medical plans to choose from - 1 PPO and 2 HDHPs</li>
<li>2 Dental plans to choose from</li>
<li>Vision</li>
<li>HSA - company-funded</li>
<li>FSAs - healthcare, limited purpose, dependent care</li>
<li>Short-Term Disability - company-paid</li>
<li>Long-Term Disability - company-paid</li>
<li>Basic Employee Life Insurance - company-paid</li>
<li>Voluntary Dependent Life Insurance</li>
<li>Voluntary Accident Insurance</li>
<li>Voluntary Critical Illness</li>
<li>Voluntary Hospital Indemnity</li>
<li>Legal Plan</li>
<li>ID Protection</li>
<li>Pet Insurance</li>
<li>401(k) Retirement Savings with company match</li>
<li>Paid PTO/Vacation/Sick Time</li>
<li>11 company-recognized holidays</li>
<li>Company-paid Parental/Disability Leave</li>
</ul>
<p>In addition, at IRE, we focus on driving top results providing:</p>
<ul>
<li>Opportunities to grow within our company;</li>
<li>Potential to work in a remote setting;</li>
<li>Exciting/energetic work environment and fun, creative culture.</li>
</ul>
<p>IRE EEO Statement - We believe that the unique contributions of all Insiders are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.</p></div>
</div></div><p></p><div><div><p>Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div></div></div></div></div></div></div></div>

VP - Customer Implementation & Onboarding

Lemonade Insurance Company

<div><div>The Director of Customer Success will lead and scale RXNT&rsquo;s Customer Success function, ensuring strong onboarding, adoption, retention, and expansion across our healthcare provider customers. This leader will own the post-sale customer lifecycle, partnering cross-functionally with Product, Sales, Marketing, and Support to deliver a seamless and high-impact client experience.</div><div></div><div><br>
This is both a strategic and hands-on leadership role &mdash; ideal for someone who thrives in a growing, performance-driven environment and understands the nuances of healthcare technology.</div><div></div><div><b><br>
What you&rsquo;ll be doing:</b></div><div><b>
Customer Lifecycle Leadership</b></div><ul><li>Own the full post-sale journey: onboarding, implementation coordination, adoption, renewal, and expansion.</li><li>Design and optimize customer success playbooks that drive engagement and long-term retention.</li><li>Develop health scoring models and proactive outreach strategies to reduce churn.</li></ul><div></div><div><b><br>
Team Leadership &amp; Development</b></div><ul><li>Lead, mentor, and scale a high-performing Customer Success team.</li><li>Establish clear KPIs and performance standards aligned to company growth goals.</li><li>Build a culture of accountability, empathy, and operational excellence.</li></ul><div></div><div><b><br>
Retention &amp; Revenue Growth</b></div><ul><li>Drive gross and net revenue retention targets.</li><li>Identify upsell and cross-sell opportunities in partnership with Sales.</li><li>Create executive-level relationships with key accounts to strengthen long-term partnerships.</li></ul><div></div><div><b><br>
Data &amp; Performance Management</b></div><ul><li>Implement and refine dashboards that track churn risk, adoption metrics, NPS/CSAT, and renewal forecasting.</li><li>Use data to inform strategy, resource allocation, and customer segmentation.</li></ul><div></div><div><b><br>
Cross-Functional Collaboration</b></div><ul><li>Partner with Product to advocate for customer needs and inform roadmap decisions.</li><li>Align with Marketing on case studies, testimonials, and customer storytelling.</li><li>Work closely with Finance and Revenue Operations to forecast renewals and expansion revenue.</li></ul><div></div><div><b><br>
What you'll need to flourish:</b></div><ul><li>7+ years of experience in Customer Success, Account Management, or Client Services within SaaS (healthcare tech strongly preferred).</li><li>3+ years leading and scaling teams.</li><li>Strong understanding of SaaS metrics (NRR, GRR, churn, LTV, CAC impact).</li><li>Experience working with healthcare providers, billing teams, or practice administrators is highly desirable.</li><li>Proven ability to build structure in a growing organization.</li><li>Exceptional communication and executive presence.</li></ul><div></div><div><b><br>
Compensation:</b></div><div>
The starting base range for this position is between $147,000 and $168,000 per year. Base pay is one component of Lemonade's total compensation package, which will also include equity in the form of RSUs, access to healthcare benefits, 401(k) plan with company match, robust PTO, parental leave, and more.</div><div></div><div><b><br>
Who we are:</b></div><div>
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.</div><div></div><div><br>
At Lemonade, you&rsquo;ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.</div><div></div><div><br>
Unlike most publicly traded companies, we&rsquo;re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don&rsquo;t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.</div><div></div><div><b><br>
Things to know&hellip;</b></div><div><i>
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.</i></div></div>

Director of Customer Success

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><h1 class="jobSectionHeader">
We are seeking a strategic leader to join the Intuit Academy team. In this role, you will design, validate, and scale high-impact learning experiences that build capability, confidence, and connection for our global customer-facing teams. You will leverage deep expertise in skills-based learning strategy, data-driven decision-making, and AI-enabled learning technologies to shape how Intuit accelerates workforce readiness and performance.</h1>
<p>
A central part of this role is bringing a holistic point of view into our entire learning ecosystem&mdash;continuously researching industry best practices, evaluating emerging learning technologies, designing experiments, and translating insights into actionable, measurable learning strategies. You will serve as a thought partner to senior leaders , helping the organization stay ahead of evolving skill needs through evidence-backed recommendations.</p><p></p><p><b><br>
Responsibilities</b></p><p><b>
Responsibilities</b></p><p></p><h3 class="jobSectionHeader"><b><br>
Advance Learning Methods through Experimentation</b></h3><ul><li><p>
Develop experimentation frameworks to test new learning modalities, technologies, and experience designs&mdash;defining hypotheses, success criteria, and learning metrics.</p></li><li><div>
Partner with Data Science to assess <b><i>effectiveness of AI-powered simulation assessment</i></b>s, adaptive learning, micro-learning, and content personalization during data driven experiments.</div></li><li><p>
Elevate Training Quality: Elevate E2E training quality from training requirement gathering, Content creation, testing, training assignment to deliver best in class learning content to 60K learners.</p></li></ul><h3 class="jobSectionHeader"><b>
Position Intuit Academy as a Ed Tech/Learning Center of Excellence</b></h3><ul><li><p>
Establish Intuit wide CoE showcasing the cutting edge work in Intuit Academy in content generation, content management, training delivery and learning experiences.</p></li><li><div>
Provide a holistic best practices/ guiding principles on how E2E L&amp;D life cycle needs to be from learning requirement gathering to content creation to training delivery to training effectiveness.</div></li><li><div>
Standardize learning experience / content quality across all EN learning offerings including Intuit Academy External, Internal, Mailchimp Academy .</div></li><li><p>
Serve as a trusted advisor and strategic thought partner to business leaders, connecting insights from research, experimentation, and learner data to organizational needs.</p></li></ul><h3 class="jobSectionHeader"><b>
External Benchmarking</b></h3><ul><li><p>
Lead ongoing market research on L&amp;D best practices, learning science, and workforce capability trends to inform strategy and ensure Intuit remains an industry leader in skills-based development.</p></li><li><p>
Explore and evaluate emerging AI tools to enhance content creation, delivery, and continuous improvement.</p></li></ul><p><b>
Cross-Functional Influence</b></p><ul><li><p>
Partner closely with Product, Operations, Engineering, Data Science, Talent Development and other cross-functional teams to integrate skills-first learning into the full employee lifecycle&mdash;from recruiting to onboarding to continuous development.</p></li><li><p>
Influence stakeholders through clear, data-backed storytelling that guides decision-making across teams.</p></li></ul><div></div><p><b><br>
Qualifications</b></p><div><b>
Qualifications</b></div>
<h2 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h2><p></p><ul><li><p><br>
8+ years of experience in Learning Technology, Customer Success, Enablement or related fields; experience in global customer-facing environments strongly preferred.</p></li><li><div><br>
Demonstrated expertise in learning research, experimentation, and synthesizing external best practices into actionable strategy.</div></li><li><div><br>
Strong analytical skills with the ability to define KPIs, measure program impact, and link learning outcomes (e.g., Kirkpatrick) to business results.</div></li><li><div><br>
Experience working with or developing skills taxonomies, skills-based learning models, and data-informed capability frameworks.<br>
Knowledge of learning technologies and LMS platforms.</div></li><li><div><br>
Familiarity with next-generation and AI-enabled learning experiences&mdash;including simulation-based assessments, gamification, adaptive learning, and micro-learning formats.</div></li><li><div><br>
Strong cross-functional partnership skills with the ability to influence leaders and collaborate effectively across Operations, Data Science, Engineering, Talent Development, and other teams.</div></li><li><div><br>
Exceptional communication skills with the ability to simplify complexity, present insights clearly, and drive consensus.</div></li><li><p><br>
Experience with Agile methodologies.</p></li><li><p><br>
Prior experience in Product, Learning and Development, Ed Tech.</p></li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</p><div>
Bay Area California $ 206,500- 279,500</div><div>
Southern California $ 180,000- 243,500</div></div><p></p>

Principal Business Analyst, Intuit Academy

Rippling

<div><h2 class="jobSectionHeader"><b>About Rippling</b></h2><p>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</p><p></p><p><br>
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.</p><p></p><p><br>
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.</p><p></p><p><br>
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.</p><h2 class="jobSectionHeader"><b><br>
About the role</b></h2><p>
We are looking for a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 4-6 Data Specialists, engage on high priority customers and drive improvement on key metrics. You will also coordinate cross-functionally with our Implementation, Product &amp; Engineering, and Customer Support teams to ensure a seamless customer onboarding experience.</p><h2 class="jobSectionHeader"><b>
What you will do</b></h2><ul><li>
Develop Data Specialists through hands-on coaching and mentorship</li><li>
Support hiring &amp; onboarding of new Data Specialists</li><li>
Successfully prioritize work based on urgency, revenue, and customer sentiment risk,</li><li>
Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency</li><li>
Track, monitor &amp; continuously improve performance on key metrics &amp; KPIs</li><li>
Collaborate cross-functionally with Rippling Implementation, Implementation Analysts, and Support teams to create a seamless customer journey</li><li>
Collaborate with Product &amp; Engineering to continuously improve product functionality based on team feedback in Implementation</li></ul><h2 class="jobSectionHeader"><b>
What you will need</b></h2><ul><li>
5+ years of SaaS experience in professional services, implementation, or customer success.</li><li>
3+ years of professional experience leading a team; passion for supporting and guiding a team&rsquo;s growth, career progress, and job performance.</li><li>
Ruthless prioritization and time management.</li><li>
Strong communication skills to work effectively with Implementation, cross-functional teams and customers.</li><li>
Great project management skills to lead, care about product ownership, an outstanding customer-centric mindset, and solving problems for our customers.</li><li>
Boundless energy to help your team and your customers...all with a &ldquo;can-do&rdquo; attitude!</li><li>
Strong attention to detail and ability to solve complex, interdependent problems.</li><li>
Flexible to scaling and changing organizations and responsibilities.</li></ul><h2 class="jobSectionHeader"><b>
Note:</b></h2><ul><li>
This role requires you to work in the US Shift (EST/CST/PST).</li><li>
This is a hybrid role and will require you to work out of our Bangalore office three days a week.</li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com</p><p></p><p><br>
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</p><p><br>
#LI-Hybrid</p></div>

Manager, Data Specialist

Pepper

<div>
 <p>
  <strong>
   Director of Customer Success &ndash; Marketing Services (SEO, Content &amp; Organic Growth)
  </strong>
 </p>
 <p>
  <strong>
   Location / Time Zone:
  </strong>
  US Eastern Time Zone (5 PM IST - 2 AM IST)
 </p>
 <p>
  <strong>
   Type:
  </strong>
  Full-time working out of Office in Mumbai (Andheri East)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Pepper
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Pepper is an
  <strong>
   AI-native marketing services company
  </strong>
  redefining how enterprise brands scale organic growth through a unified blend of
  <strong>
   strategy, creative talent, technology, and automation
  </strong>
  . Formerly Pepper Content, we&rsquo;ve rebranded as
  <strong>
   &ldquo;The Anti-WPP&rdquo;
  </strong>
  , building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for modern CMOs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our
  <strong>
   platform and services
  </strong>
  bring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programs&mdash;all on one intelligent system designed for enterprise growth and efficiency.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Pepper, you&rsquo;ll be part of a team shaping the
  <strong>
   future of marketing services
  </strong>
  , where
  <strong>
   SEO, content, customer success, and technology converge
  </strong>
  to deliver outcomes that matter.
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a
  <strong>
   Director of Customer Success &ndash; Marketing Services
  </strong>
  to lead
  <strong>
   client growth, delivery excellence, and strategic success outcomes
  </strong>
  for our enterprise customers across SEO, content, and organic growth channels.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is
  <strong>
   P&amp;L accountable -
  </strong>
  you&rsquo;ll own revenue growth, customer satisfaction, retention, upsell, and the operational delivery systems that power a world-class customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You&rsquo;ll be a
  <strong>
   leader and builder
  </strong>
  &mdash;hands-on in delivery, systems design, team development, and a strategic partner to both clients and internal product/engine teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is an opportunity for someone
  <strong>
   entrepreneurial, operationally excellent, and deeply experienced in organic marketing services
  </strong>
  to help scale Pepper&rsquo;s success engine alongside our customers and product roadmap.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Own
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Success &amp; Growth Outcomes
  </strong>
 </p>
 <ul>
  <li>
   Lead a team responsible for
   <strong>
    client adoption, retention, and expansion
   </strong>
   across enterprise portfolios.
  </li>
  <li>
   Set and deliver against
   <strong>
    US-level customer experience KPIs,
   </strong>
   including NPS, retention, growth, and portfolio profitability.
  </li>
  <li>
   Build trusted executive relationships with CMOs, Heads of Marketing, and growth leaders.
  </li>
  <li>
   Drive consistent business outcomes tied to SEO, content strategies, organic acquisition, and brand authority.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   P&amp;L &amp; Portfolio Management
  </strong>
 </p>
 <ul>
  <li>
   Own the
   <strong>
    Profit &amp; Loss responsibility
   </strong>
   for a portfolio of enterprise accounts.
  </li>
  <li>
   Forecast, plan, and deliver
   <strong>
    revenue growth, renewals, and upsell motions
   </strong>
   .
  </li>
  <li>
   Collaborate with sales, strategy, and marketing to develop scalable pricing and service models.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Delivery Leadership &amp; Systems Building
  </strong>
 </p>
 <ul>
  <li>
   Architect and refine
   <strong>
    delivery systems, playbooks, and operational frameworks
   </strong>
   that ensure predictable outcomes and world-class execution.
  </li>
  <li>
   Ensure cross-functional coordination between SEO, content operations, analytics, product, and automation teams.
  </li>
  <li>
   Champion
   <strong>
    process excellence
   </strong>
   across onboarding, engagement, delivery, and reporting.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Domain Expertise &amp; Strategic Consulting
  </strong>
 </p>
 <ul>
  <li>
   Provide
   <strong>
    senior strategic guidance
   </strong>
   across SEO, organic growth, content strategy, creative campaigns, and performance measurement.
  </li>
  <li>
   Translate data and analytics into actionable recommendations that demonstrably improve search visibility, traffic, leads, and business impact.
  </li>
  <li>
   Partner with product and engineering to inform feature roadmaps that enhance customer success capabilities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    10+ years
   </strong>
   in a customer success, client leadership, or strategic account role focused on marketing services (SEO, content, digital growth).
  </li>
  <li>
   Proven experience owning
   <strong>
    P&amp;L, revenue growth, and profitability
   </strong>
   with enterprise clients.
  </li>
  <li>
   Strong domain expertise across
   <strong>
    SEO strategy, content marketing, organic audience growth, and performance measurement
   </strong>
   .
  </li>
  <li>
   History of building or scaling
   <strong>
    delivery systems, playbooks, or platforms
   </strong>
   that support service excellence.
  </li>
  <li>
   Comfortable with
   <strong>
    data-driven decision-making
   </strong>
   and using insights to drive customer outcomes.
  </li>
  <li>
   Outstanding communication skills and ability to interact with senior client stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Attributes
  </strong>
 </p>
 <ul>
  <li>
   Experience in a
   <strong>
    technology-led services environment
   </strong>
   , blending delivery with product/system innovation.
  </li>
  <li>
   Familiarity with or passion for
   <strong>
    AI, automation, and tech-enabled growth engines
   </strong>
   in marketing.
  </li>
  <li>
   Demonstrated ability to operate in
   <strong>
    ambiguous, high-growth contexts
   </strong>
   where systems and culture are evolving.
  </li>
  <li>
   Entrepreneurial mindset, ownership mentality, and a
   <strong>
    bias for action
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In This Role You Will
  </strong>
 </p>
 <ul>
  <li>
   Be a key architect of how Pepper
   <strong>
    delivers outcomes, not just services
   </strong>
   &mdash;blending SEO, content, data, and automation to fuel client impact.
  </li>
  <li>
   Help shape Pepper&rsquo;s
   <strong>
    go-to-market and customer success roadmap
   </strong>
   , contributing insights that influence product and platform investment.
  </li>
  <li>
   Lead a team of passionate delivery and success professionals who are
   <strong>
    client-obsessed and outcomes-focused
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Pepper?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Pepper is building a
  <strong>
   next generation of marketing services
  </strong>
  that combines creative talent, AI, automation, and strategic insight. We&rsquo;re committed to
  <strong>
   fun, fast learning, and measurable impact
  </strong>
  for our customers and employees alike. As we grow globally, we want leaders who are
  <strong>
   builders, thinkers, and doers
  </strong>
  &mdash;ready to scale systems, teams, and business outcomes at enterprise scale.
 </p>
</div>


Director of Customer Success – Marketing Services

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