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customer success manager

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b></h2><p>
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.</p><p>
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
</p><p>Are you ready to love your job? The adventure begins right here, with you, at SITA.</p><div><b><br>
</b></div><div><b>ABOUT THE ROLE &amp; TEAM</b></div><div></div><p><br>
As a Customer Success Manager (CSM), your mission is to ensure customer success through strategic partnership, proactive service management, and advocacy. You&rsquo;ll work with key stakeholders&mdash;up to VP level&mdash;helping customers achieve their business objectives by aligning them with SITA's Service Management solutions.<br>
You will be part of the Customer Service Management team, reporting to the Senior Customer Success Manager. This role plays a critical part in executing SITA's service commitments, maximizing the value delivered to customers, and identifying opportunities to grow revenue through upselling and renewals.</p><div></div><div><br>
 <b>WHAT YOU&rsquo;LL DO</b></div><div><br>
</div><ul><li>Serve as a strategic partner and trusted advisor to customer stakeholders and executive sponsors.</li><li>
Build strong customer relationships to drive adoption, satisfaction, and retention.</li><li>
Act as the voice of the customer within SITA, escalating and resolving operational issues proactively.</li><li>
Lead operational service performance reviews and other service-related meetings aligned with contractual and SITA standards.</li><li>
Manage end-to-end operational escalation and customer dissatisfaction issues to resolution.</li><li>
Drive continual service improvements (CSI) with recommendations for service upgrades and innovation.</li><li>
Monitor service delivery performance and own Service Improvement Plans (SIPs).</li><li>
Support resolution of complex network incidents and lead implementation of change requests.</li><li>
Collaborate with sales teams to identify and close renewal and expansion opportunities.</li><li>
Act as a pre-sales service expert by contributing to service design, support models, and service level agreements for complex or customized solutions.</li><li>
Manage billing accuracy, cost control, and revenue tracking related to assigned accounts.</li><li>
Maintain up-to-date knowledge of SITA products and services, as well as competitive solutions in the market.</li><li>
Supervise and guide other client service staff supporting the customer.</li></ul>
Qualifications:
<div><b>
ABOUT YOUR SKILLS</b></div><div><br>
</div><ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field in Information Technology.</li><li>
Minimum of 5 years of experience in customer service for large-scale IT systems.</li><li>
Proven experience in managing and supporting Level 1 and Level 2 technical support for software system services and functions.</li><li>
Demonstrated ability to guide and mentor team members to ensure accurate and timely handling of customer inquiries.</li><li>
Experience in resolving complex customer issues that cannot be addressed by the support team and escalating unresolved issues to Level 3 support when necessary.</li><li>
Skilled in developing and implementing operational procedures to enhance service delivery.</li><li>
Strong understanding of service level agreements (SLAs), technical policies, and compliance monitoring.</li><li>
Proficiency in assigning and distributing customer service tasks to ensure smooth and efficient workflow.</li><li>
Ability to generate regular and ad hoc reports on system issues, incident progress, and resolutions.</li><li>
Applicants must be Saudi nationals to be considered for this position.</li></ul><div></div><div><b><br>
NICE-TO-HAVE</b></div><div><br>
</div><ul><li>Background in airline or air transport</li><li>
Hands-on SQL experience</li></ul><div></div><div><b><br>
WHAT WE OFFER</b></div><div></div><div><br>
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week: </b>Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
<b>Employee Wellbeing:</b> We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div><br>
</div><div><b>Professional Development</b>: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><p><b><br>
 </b><b>Competitive Benefits</b>: Competitive benefits that make sense with both your local market and employment status.</p><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><p></p><br /> <div id='job-id'>Job Id: 7wASNwci1ZjzI3A1KsLURolW8T5t38MgUcsx0giXOAk1VRjSYYW3EYvon6h1lRetD1qnpr1J6SuJoTY5VYJfjpShsjA28R8uAtRG1dsNb9zUFqiBSPJi5nBgLypP+lwc8fmdp+DwJQd67tAY3ElTVkczTj9kHtPUb/PEJBaGoAyW4FTX0R1or0yqC3wzYwF6Abj8yyv8gncDx0WZhe+etT6vilA58cWLRp3thXlv+07kUTo6nSjdxD0rO4166wfnJsqylx082hWrUxjc4uT/Mqw=</div>

Customer Success Manager

SITA

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b></h2>
<p>
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.</p>
<p>
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
</p><p>Are you ready to love your job? The adventure begins right here, with you, at SITA.</p><br>
<div><b>
</b></div><div><b>ABOUT THE ROLE &amp; TEAM</b></div><br>
<div></div>
<p>
As a Customer Success Manager (CSM), your mission is to ensure customer success through strategic partnership, proactive service management, and advocacy. You&rsquo;ll work with key stakeholders&mdash;up to VP level&mdash;helping customers achieve their business objectives by aligning them with SITA's Service Management solutions.<br>
You will be part of the Customer Service Management team, reporting to the Senior Customer Success Manager. This role plays a critical part in executing SITA's service commitments, maximizing the value delivered to customers, and identifying opportunities to grow revenue through upselling and renewals.</p><br>
<div></div>
<div>
 <b>WHAT YOU&rsquo;LL DO</b></div><br>
<div>
</div><ul><li>Serve as a strategic partner and trusted advisor to customer stakeholders and executive sponsors.</li>
<li>Build strong customer relationships to drive adoption, satisfaction, and retention.</li>
<li>Act as the voice of the customer within SITA, escalating and resolving operational issues proactively.</li>
<li>Lead operational service performance reviews and other service-related meetings aligned with contractual and SITA standards.</li>
<li>Manage end-to-end operational escalation and customer dissatisfaction issues to resolution.</li>
<li>Drive continual service improvements (CSI) with recommendations for service upgrades and innovation.</li>
<li>Monitor service delivery performance and own Service Improvement Plans (SIPs).</li>
<li>Support resolution of complex network incidents and lead implementation of change requests.</li>
<li>Collaborate with sales teams to identify and close renewal and expansion opportunities.</li>
<li>Act as a pre-sales service expert by contributing to service design, support models, and service level agreements for complex or customized solutions.</li>
<li>Manage billing accuracy, cost control, and revenue tracking related to assigned accounts.</li>
<li>Maintain up-to-date knowledge of SITA products and services, as well as competitive solutions in the market.</li>
<li>Supervise and guide other client service staff supporting the customer.</li>
</ul></div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><div><b>ABOUT YOUR SKILLS</b></div><div><br>
</div><ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field in Information Technology.</li><li>
Minimum of 5 years of experience in customer service for large-scale IT systems.</li><li>
Proven experience in managing and supporting Level 1 and Level 2 technical support for software system services and functions.</li><li>
Demonstrated ability to guide and mentor team members to ensure accurate and timely handling of customer inquiries.</li><li>
Experience in resolving complex customer issues that cannot be addressed by the support team and escalating unresolved issues to Level 3 support when necessary.</li><li>
Skilled in developing and implementing operational procedures to enhance service delivery.</li><li>
Strong understanding of service level agreements (SLAs), technical policies, and compliance monitoring.</li><li>
Proficiency in assigning and distributing customer service tasks to ensure smooth and efficient workflow.</li><li>
Ability to generate regular and ad hoc reports on system issues, incident progress, and resolutions.</li><li>
Applicants must be Saudi nationals to be considered for this position.</li></ul><div></div><div><b><br>
NICE-TO-HAVE</b></div><div><br>
</div><ul><li>Background in airline or air transport</li><li>
Hands-on SQL experience</li></ul><div></div><div><b><br>
WHAT WE OFFER</b></div><div></div><div><br>
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
   <b>Flex Week: </b>Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
   <b>Flex Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
  <b>Employee Wellbeing:</b> We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div><br>
  </div><div><b>Professional Development</b>: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><p><b><br>
     </b><b>Competitive Benefits</b>: Competitive benefits that make sense with both your local market and employment status.</p><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div></div></div></div><p></p><br /> <div id='job-id'>Job Id: c70PETJN3vub04jTLh9Ut0b/xGYOyMcE3M6HVg66U68N1L5sKKQJz4Mf8CFZtEZsTAIVZFLZvEcFN7HuhlW779zLaFzu8wR/seoWGxJAB8yBBkKu9EXkDfZuERQ3rylI/ahdYsr3qE0=</div>

Lucidya

<div><p>At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language.</p><p>
As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya&rsquo;s products.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention.</li>
<li>Develop and execute engagement plans ensuring customers achieve their desired outcomes.</li>
<li>Conduct regular check-ins and business reviews with clients, offering insights and recommendations.</li>
<li>Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products.</li>
<li>Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness.</li>
<li>Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth.</li>
<li>Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements.</li>
</ul><p></p><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Business, Management, or a related field.</li>
<li>Minimum 4 years of experience in customer success, account management, or similar roles.</li>
<li>Proven track record in managing client relationships and driving retention.</li>
<li>Strong leadership and mentoring abilities.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze data &amp; metrics to inform and support decision-making.</li>
<li>Experience in the SaaS OR Marketing Agency industry is preferred.</li>
<li>This position is only for Saudi nationals.</li></ul></div><br /> <div id='job-id'>Job Id: O2BXcyPtuFUofsKFdGyEiohXpThLUpqpvqIDhawufo6PINrW9BRjfqLsqn3Zgmt+Ttb+BZ+LB7WQLEDW/i/N7N35UQ==</div>

Senior Customer Success Manager

Lucidya | لوسيديا

<div>
 At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language.
 <br/>
 <br/>
 As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya's products.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention
  </li>
  <li>
   Develop and execute engagement plans ensuring customers achieve their desired outcomes
  </li>
  <li>
   Conduct regular check-ins and business reviews with clients, offering insights and recommendations
  </li>
  <li>
   Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products
  </li>
  <li>
   Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness
  </li>
  <li>
   Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth
  </li>
  <li>
   Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business, Management, or a related field
  </li>
  <li>
   Minimum 4 years of experience in customer success, account management, or similar roles
  </li>
  <li>
   Proven track record in managing client relationships and driving retention
  </li>
  <li>
   Strong leadership and mentoring abilities
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to analyze data &amp; metrics to inform and support decision-making
  </li>
  <li>
   Experience in the SaaS OR Marketing Agency industry is preferred
  </li>
  <li>
   This position is only for Saudi nationals
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: VPEmP298aq1J2WIpuW1c38fQLP8agaawlL3jYa5JH66dvRvGjBz0VF06mOoVbiThzsXLWyLPJ8y+yU/2Pc0Yk0SwnH2HaSYmaA==</div>

Basharsoft

<div><p>We are seeking a motivated and customer-focused <b>Customer Success Executive</b> to join our client's organization in supporting users of a leading fitness app. The successful candidate will serve as the primary point of contact for users, ensuring high engagement, user satisfaction, and long-term retention. This role combines client support, onboarding, and engagement strategies in a dynamic and health-driven tech environment.</p><p><br>
Duties and Responsibilities</p><ul><li>
Serve as the primary point of contact for assigned clients, ensuring their ongoing satisfaction and success with the fitness app.</li><li>
Onboard new customers, guiding them through implementation and adoption processes to maximize value.</li><li>
Develop and maintain strong, long-term relationships with clients, understanding their business needs and objectives.</li><li>
Proactively identify opportunities for upselling and cross-selling relevant solutions to existing customers.</li><li>
Collaborate with internal teams, including sales, product, and support, to resolve client issues and deliver seamless experiences.</li><li>
Conduct regular check-ins, business reviews, and feedback sessions with clients to ensure alignment and satisfaction.</li><li>
Advocate for customer needs within the organization, influencing product development and service enhancements.</li><li>
Manage and resolve escalations with professionalism and urgency, ensuring positive outcomes.</li><li>
Document client interactions, feedback, and action plans in CRM systems for transparency and continuous improvement.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications and Requirements</b></h3><ul><li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>
Minimum of 0 up to 5 years of experience in customer success, account management, or a similar client-facing role.</li><li>
Proven ability to build and maintain strong client relationships.</li><li>
Excellent communication, presentation, and interpersonal skills.</li><li>
Strong problem-solving abilities and a proactive approach to addressing client needs.</li><li>
Experience working in a fast-paced, dynamic environment.</li><li>
Ability to manage multiple accounts and priorities simultaneously.</li><li>
Familiarity with CRM software and customer success tools.</li><li>
Self-motivated with a high degree of initiative and ownership.</li><li>
Comfortable working in a hybrid (home/office) arrangement.</li></ul></div><br /> <div id='job-id'>Job Id: R6v9XxdtT4eqhHxk7ftpZEWEZHeuCis3QO5ruxLJIRvg1lUeh2P6v+PsaJ0KI5bLzBKtpI73k9y4Sr/Q92QQP61eGvAIy8FR2vd4GkVFd0BEvyQT/+s1JVgYyuSl</div>

Customer Success Executive

Denodo

<p></p><div><div><div><div><div><b>Job Category: </b>Product &amp; Solutions
</div></div></div></div><div><div><div><div><div>Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com.</div>
<div>We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way</div>
<div><div><div><div><b>
Job Description</b></div>
</div><div><div>
Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.</div>
<div>In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.</div>
<div>Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.</div>
</div></div><div><div><div><b>
Job Responsibilities &amp; Duties</b></div>
</div><div><div><b>
Technical Engagement:</b></div>
<ul><li>Communicate common practices with regards to Denodo usage and implementation.</li>
<li>Conduct cadence calls to review open issues and escalations with the customer operational team.</li>
<li>Provide input into account health assessment on technical progress.</li>
<li>Act as point of contact between customer and Denodo technical teams.</li>
<li>Coordinate with other teams to achieve account growth, service utilization, and use cases.</li>
<li>Ensure customers' deployment is documented and understood.</li>
</ul>
<div><b>Platform Adoption:</b></div>
<ul><li>Identity pain points and training required around product usage.</li>
<li>Have regular communication and updates on Denodo capabilities.</li>
<li>Provide product and feature guidance.</li>
<li>Recommend advisory sessions, entitled/on-demand training.</li>
</ul>
<div><b>Customer Engagement:</b></div>
<ul><li>Provide point of contact for escalations related to the product.</li>
<li>Coordinate the management and resolution of support tickets, with both customers and Denodo teams.</li>
<li>Review enhancement requests with Product Management / Development.</li>
<li>Ensure successful product feature adoption.</li>
<li>Encourage and enable platform upgrades and migrations.</li>
</ul>
<div><b>Reporting &amp; KPI&rsquo;s</b></div>
<ul><li>Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details</li>
<li>Maintain Customer relationship map in Salesforce</li>
<li>Maintain and report on Customer Services Utilization and Training accomplishments</li>
<li>Goal is to get Customer to consume all Services available to them</li>
<li>Get all the Customer staff to take all the relevant training classes</li>
</ul>
<div><b>Information Security Responsibilities:</b></div>
<ul><li>Knows and understands the Security Policy and procedures that apply to their work.</li>
<li>Ensures that their actions do not result in any security breaches.</li>
<li>Informs the owner of the asset of any security incident, real or suspected, that it detects.</li>
<li>Is aware of and committed to the Acceptable Use Policy</li>
</ul></div></div><div><div><div><b>Desired Skills &amp; Experience</b></div>
</div><div><ul><li>University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.</li>
<li>5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.</li>
<li>Excellent verbal and written communication skills to be able to interact with technical and business counterparts.</li>
<li>Good technical knowledge about different areas in a data management ecosystem.</li>
<li>Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.</li>
</ul></div></div></div><div><i>
Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.</i></div>
<div><i>We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.</i></div></div></div></div></div></div><p></p><br /> <div id='job-id'>Job Id: C/Eeefgm8fZFWFOMXzxWyFNXRJH+CK5BfdWQxjC5HeoKeKIkdaXZndfs3+kQMMvmT4p5A6FdnKSyte+y82Il+uQFUl2ElKOkAsi5w17ZVUqFiusGV5ZdvHRSeVNOo5bWLmTYO/bhgPhyEPtpmGorXcR8ckb9ud766mJri28=</div>

Technical Account Manager, Customer Success

Philips

<div><h3 class="jobSectionHeader"><b>Job Title
</b></h3>Service Renewal Manager, IGT
<p></p><h3 class="jobSectionHeader"><b>Job Description
</b></h3><p><b>Job title:
</b><br>
The purpose of the Renewal Specialist job family is to guide customers in the renewal process while serving as retention. This includes helping the customer articulate the value they will continue to benefit from Philips. This role understands what existing customers value, what they need next, Philips&rsquo; competitive advantage and common renewal challenges. This role supports customer delivery management and other customer success teams in retention planning, gives insight on challenges customers face during renewal decisions.
<br>
<br>
<b>Your role:
</b></p><ul><li>Develop and actively pursue list of renewal accounts and create individual plans of action
 </li></ul><ul><li>Collaborate with other departments across the company to ensure customer satisfaction
 </li></ul><ul><li>Ensure accounts remain in good standing through consistent follow up and communication
</li></ul><ul><li>Demonstrate solution-selling skills and manage internal relationships with the sales and customer delivery organizations to meet renewal and retention objectives
 </li></ul><ul><li>Identify and share opportunities and leads with the Sales Account Manager and / or Sales specialists to drive up customer expansion within the existing customer base.
 </li></ul><ul><li>Participate in customer calls and meetings to address outstanding issues, communicate value of the offerings and partnerships and explain contractual pricing, terms and conditions.<br>
</li></ul><p></p><p><br>
<b>You're the right fit if you have:
</b><br>
.
</p><p>Bachelors Degree
</p><p>Minimum of 5 years of experience in technology or software business
</p><p>Minimum 2 years in sales, renewals, customer success or account management.
</p><p>Work experience in the Healthcare field
</p><p>Excellent presentation, communication &amp; follow up skills
</p><p>Fluency in English<br>
</p><div><br>
<b>How we work together
</b><br>
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
<br>
Onsite roles require full-time presence in the company&rsquo;s facilities.
<br>
Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.<br>
<br>
<br>
<br>
<b>About Philips
</b><br>
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
<br>
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul><br>
If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .</div></div><br /> <div id='job-id'>Job Id: EdmNpCRFOYvoGpYO8n4Zzd8XDndPfX0jKP4TLnKKqE02BQOZLelJa6XvSFHpMtlKMFmWg1bkeQOPeWBuXUsy1MjXFHeDZxqhaj2aaqi0VOSiW3x5GGPFGq1oMd5Dd3wcNCIVmTt0k2OZY+ASmMRPyULL3b6uYaWyRog7h9jsKGyKEsV9M6Ll</div>

Service Renewal Manager, IGT

Explore 1866+ Customer success manager in & Excel Saudi National Jobs  this August. Find roles across top companies and apply now to boost your career.

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Service Renewal Manager, IGT