customer success manager

hexafarms

<div><h4 class="jobSectionHeader">Your mission</h4>
As Customer Success Manager for DACH, you will own the post-sales relationship with our growers in Germany, Austria, and Switzerland. You are not a support function, you are the person inside hexafarms who is directly accountable for whether our customers succeed or fail. That means driving adoption, surfacing value proactively, and making sure every grower in your portfolio is getting the most out of hexafarms&rsquo; platform. 
 
Our model is land-and-expand. Trials become multi-site rollouts. Single modules become full-platform deployments. You are the engine that makes that expansion happen. You don&rsquo;t do this by selling, but by making customers so successful that growth is the natural next step. 
 
Your success will be measured by retention and the measurable outcomes your customers achieve on the platform.<h4 class="jobSectionHeader"> 
About the role</h4><ul><li>
Own the post-sales lifecycle for a portfolio of commercial growers across DACH &mdash; onboarding, adoption, retention, and play a key role in expansion</li><li>
Build deep, trust-based relationships with key stakeholders at each account (from growers to MDs)</li><li>
Proactively monitor customer health, drive customer impact within the company, and intervene early. You don&rsquo;t wait for churn signals.</li><li>
Drive platform adoption and ensure customers are actively using hexafarms&rsquo; yield forecasting, sensing, and pest &amp; disease detection modules</li><li>
Lead regular business reviews and translate platform data into actionable insights for your customers</li><li>
Identify expansion opportunities and collaborate with the commercial team to grow accounts</li><li>
Serve as the voice of the customer internally. You should bring structured, high-quality feedback to product and engineering</li><li>
Be willing to visit customers on-site across the DACH region</li></ul><h4 class="jobSectionHeader">
Your profile</h4><ul><li>
1&ndash;3+ years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS</li><li>
C2 German and strong English (B2&ndash;C1 minimum); Dutch is a plus (we have customers in Dutch-speaking markets and it will help you hit the ground running faster)</li><li>
Technically curious and comfortable navigating data-heavy platforms. You don&rsquo;t need to be an engineer, but you need to understand what the product is doing and why it matters</li><li>
Extreme ownership mindset: you treat your customer portfolio like it&rsquo;s your business</li><li>
Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball</li><li>
Comfortable with ambiguity and fast pace. We are a startup, processes are being built, and you&rsquo;ll help build them</li><li>
Willing to travel within the DACH region for customer visits</li><li>
Background in agri-tech, food production, or a highly technical vertical is a plus but not required</li></ul><h4 class="jobSectionHeader">
Why us?</h4><ul><li>
Competitive salary + meaningful equity component</li><li>
A highly international team working on a global product with real-world impact</li><li>
Direct collaboration with founders and leadership. No bureaucracy, no middlemen</li><li>
Significant ownership and autonomy from day one</li><li>
Flexible working model (hybrid or remote)</li><li>
A culture with zero tolerance for politics and a very high bar for getting things done</li></ul><h4 class="jobSectionHeader">
About us</h4>
We are building the company that is building the software and the hard for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services. If you live in Europe, very likely, you've had fresh, healthy and nutritious produce raised by hexafarms OS&ndash; you just don't know. 
 
hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best. 
 
Check out what is like to work at hexafarms here.</div>

Customer Success Manager (DACH)

<div><h4 class="jobSectionHeader">Your mission</h4>
As Customer Success Manager for Iberia, you will own the post-sales relationship with our growers across Spain, Portugal, and LatAm. You are the person inside hexafarms who is directly accountable for whether our customers succeed. This means you will be driving adoption, unlocking value, and ensuring every grower in your portfolio is operating at their best on the platform. 
 
Iberia is one of Europe&rsquo;s most important commercial growing regions. The customers you manage will be sophisticated, high-volume producers with real operational complexity. Your job is to understand their world deeply, translate hexafarms&rsquo; capabilities into tangible outcomes, and build the kind of relationships that turn a trial into a long-term, expanding partnership. 
 
Your success will be measured by ARR-based retention and the measurable outcomes your customers achieve on the platform.<h4 class="jobSectionHeader"> 
About the role</h4><ul><li>
Own the post-sales lifecycle for a portfolio of commercial growers across Spain, Portugal, and LatAm. Owning onboarding, adoption, retention and play a key role in expansion</li><li>
Build deep, trust-based relationships with key stakeholders at each account (from operations managers/agronomists to C-suite)</li><li>
Proactively monitor customer health, drive customer impact within the company, and intervene early. You don&rsquo;t wait for churn signals.</li><li>
Drive platform adoption across hexafarms&rsquo; core modules: yield forecasting, sensing, and disease &amp; pest detection modules</li><li>
Lead regular business reviews and translate platform data into clear, actionable insights for your customers</li><li>
Identify expansion opportunities and collaborate with the commercial team to grow accounts</li><li>
Serve as the structured voice of the customer internally. You should bring high-quality feedback to product and engineering</li><li>
Be willing to visit customers on-site across Spain and Portugal (20-30% of the time)</li></ul><h4 class="jobSectionHeader">
Your profile</h4><ul><li>
3 years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS</li><li>
C2 Spanish and strong English (B2&ndash;C1 minimum); Portuguese is a plus</li><li>
Technically curious and comfortable navigating data-heavy platforms. You don&rsquo;t need to be an engineer, but you need to understand what the product is doing and why it matters</li><li>
Extreme ownership mindset: you treat your customer portfolio like it&rsquo;s your business</li><li>
Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball</li><li>
Comfortable with ambiguity and fast pace. We are a startup; this means processes are being built, and you&rsquo;ll help building them</li><li>
Be based in Spain and willing to travel within the Iberian Peninsula for customer visits</li><li>
Background in agri-tech, food production, or a highly technical vertical is a plus but not required</li></ul><h4 class="jobSectionHeader">
Why us?</h4><ul><li>
Competitive salary + meaningful equity component</li><li>
A highly international team working on a global product with real-world impact</li><li>
Direct collaboration with founders and leadership. No bureaucracy, no middlemen</li><li>
Significant ownership and autonomy from day one</li><li>
Flexible working model (hybrid or remote)</li><li>
A culture with zero tolerance for politics and a very high bar for getting things done</li></ul><h4 class="jobSectionHeader">
About us</h4>
We are building the company that is building the software and the hard for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services. If you live in Europe, very likely, you've had fresh, healthy and nutritious produce raised by hexafarms OS&ndash; you just don't know. 
 
hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best. 
 
Check out what is like to work at hexafarms here.</div>

Customer Success Manager (ES)

JetBrains

<div><div>You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity. You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges.
<h4 class="jobSectionHeader">
About JetBrains</h4>

We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
<h4 class="jobSectionHeader">
What you&rsquo;ll do</h4>

TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably. As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices. We need someone who can step in as a trusted technical point of contact to ensure these teams get maximum value from TeamCity, overcome structural bottlenecks, and scale their infrastructure smoothly.

In this role, you will bridge the gap between our users and our internal product teams. You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity. You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team.

Day to day, you will:
<ul>
<li>Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.</li>
<li>Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.</li>
<li>Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.</li>
<li>Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.</li>
<li>Connect with product teams to present new product ideas and evaluate their fit with your portfolio.</li>
<li>Handle customer escalations, balancing expectations between the internal product team and the customer.</li>
<li>Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences.</li>
<li>Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.</li>
</ul><h4 class="jobSectionHeader">What you&rsquo;ll bring</h4>
<ul><li>An empathetic, consultant-minded approach to solving technical and business problems for engineering teams.</li>
<li>Clear ownership of outcomes, with the ability to work independently across countries and time zones.</li>
<li>A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders.</li>
<li>The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities.</li>
<li>Curiosity about how different teams build software and a drive to constantly improve existing systems.</li>
<li>Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds.</li>
</ul><h4 class="jobSectionHeader">What you&rsquo;ll need</h4>
<ul><li>Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role.</li>
<li>Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments.</li>
<li>Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation.</li>
<li>A practical understanding or hands-on exposure to AI/LLM applications within software development workflows.</li>
<li>Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions. Professional knowledge of German language is highly beneficial.</li>
<li>The ability to travel internationally as required by the role.</li>
</ul><h4 class="jobSectionHeader">What success looks like</h4>

Success in this role means earning your customers' trust through sound architectural guidance and reliable support. You will know you are succeeding when your accounts show high health scores, smooth renewal rates, and clear optimization of their TeamCity setups. Ultimately, your impact will come from turning complex technical challenges into predictable workflows, ensuring our product team receives actionable feedback, and leaving our customers' development pipelines in a better state than you found them.
<h4 class="jobSectionHeader">
Why join JetBrains?</h4>
<ul><li>Strong base salary. We offer competitive pay that reflects your skills and experience.</li>
<li>Flexible work schedule. Enjoy the freedom to work from home or from the office.</li>
<li>Extra time off. More days to relax, recharge, and do the things you love.</li>
<li>Learning and development opportunities. Access to conferences, courses, and language classes.</li>
<li>Relocation support. Assistance to help make your move as smooth and stress-free as possible.</li>
<li>Free meals and snacks. Lunch and refreshments provided to keep you fueled.</li>
<li>Health and wellness. On-site gyms or sports club stipends.</li>
<li>Internal events. Company-wide celebrations and team gatherings.</li>
</ul>
<ul><li>Some benefits may vary depending on location.</li></ul>

We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That&rsquo;s why we do our best to create an open and inclusive workplace &ndash; one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
 
 
If this sounds like you, we&rsquo;d love to hear from you.

#LI-HYBRID 
#LI-YY1</div><div>
We are an equal opportunity employer 
 
We know great ideas can come from anyone, anywhere. That&rsquo;s why we do our best to create an open and inclusive workplace &ndash; one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

We process the data provided in your job application in accordance with the Recruitment Privacy Policy.</div></div>

TeamCity Customer Success Engineer -Post-sales (m/w/d)

Rulemapping

<div><h4 class="jobSectionHeader">Deine Aufgaben</h4><ul><li>
Du arbeitest als Teil unseres Delivery Teams mit Kund:innen aus dem &ouml;ffentlichen und privaten Sektor daran, unsere Mission zum Leben zu erwecken.</li><li>
Du arbeitest eng mit unseren Legal Engineers zusammen. Zusammen mit deren Rulemaps nutzt du unsere No-Code/ Low-Code Software, in der du Workflows, User Interfaces, Datenmodelle und Output-Formate entwickelst und diese mit Rulemaps verkn&uuml;pfst.</li><li>
Du bindest unsere Platform &uuml;ber unsere Standard-Schnittstellen an Drittsysteme an (z.B. GIS, HKR, eAkte) und unterst&uuml;tzt unsere Kund:innen bei Bedarf bei On-Premise Installationen.</li><li>
Du gew&auml;hrleistest die Qualit&auml;t und Stabilit&auml;t von Kundensystemen und unterst&uuml;tzt diese bei Service-Anfragen.</li><li>
Du tr&auml;gst zu einer effizienten Dokumentation von Projekten und technischen Neuerungen bei und unterst&uuml;tzt unsere Partner dabei, den Umgang mit unserer Plattform zu erlernen.</li></ul><h4 class="jobSectionHeader">
Dein Profil</h4><ul><li>
Du bringst Erfahrung im Delivery-, Projekt- oder Implementierungskontext mit, ob aus Berufserfahrung, eigenen Projekten oder vergleichbaren Stationen, sowie praktische Erfahrung in der Konfiguration von No-Code/ Low-Code-Plattformen und Workflow-Tools. Entscheidend ist, dass du wei&szlig;t, wie du in solchen Projekten Ergebnisse lieferst.</li><li>
Souver&auml;ner Umgang mit Kund:innenund Service Management, auch in anspruchsvollen Situationen.</li><li>
Sicherer Umgang mit QueryLanguages (z.B. SQL) sowie gutes Verst&auml;ndnis von Datenformaten (z. B. JSON, XML), APIs und grundlegenden Systemarchitekturen. Programmierkenntnisse sind von Vorteil aber nicht Bedingung.</li><li>
Ausgepr&auml;gtes systematisches und analytisches Denkverm&ouml;gen, insbesondere beim Modellieren von Prozessen, Datenstrukturen und Abfragelogiken.</li><li>
Sorgf&auml;ltige und zuverl&auml;ssige Arbeitsweise mit Blick auf Stabilit&auml;t und Qualit&auml;t von Systemen.</li><li>
Abgeschlossenes Bachelorstudium in einer relevanten Disziplin (z.B. Wirtschaftsinformatik, Informatik, Digital Business, Wirtschaftsingenieurwesen) oder eine vergleichbare praktische Qualifikation.</li><li>
Flie&szlig;ende Deutschkenntnisse (C2) und sehr gutes Englisch (mind. C1).</li></ul><h4 class="jobSectionHeader">
Warum wir?</h4><ul><li>
Eine verantwortungsvolle Schl&uuml;sselrolle in einem wachsenden GovTech-Unternehmen mit einzigartiger Technologie und KI-Anwendungen</li><li>
Eine moderne Unternehmenskultur, die Eigenverantwortung f&ouml;rdert</li><li>
Ein zentral gelegenes Office in Berlin-Mitte</li><li>
Innovative Projekte mit direkter gesellschaftlicher Wirkung und klare Karriereperspektiven</li><li>
Ein dynamisches, interdisziplin&auml;res Team mit viel Gestaltungsspielraum f&uuml;r deine Ideen</li><li>
Ein attraktives Gehaltspaket und die M&ouml;glichkeit, deine Rolle im Zuge unseres SaaS-Wachstums aktiv mitzugestalten</li></ul><h4 class="jobSectionHeader">
&Uuml;ber uns</h4>
Die Rulemapping Group GmbH mit Sitz in Berlin steht für Innovation an der Schnittstelle von Recht und Technologie. Unsere Mission: komplexe bürokratische Prozesse vereinfachen, beschleunigen und für alle nachvollziehbar machen. Mit unserer einzigartigen Rulemapping-Methode und Rule AI entwickeln wir L&ouml;sungen, die Unternehmen von bürokratischem Aufwand entlasten, Menschen den Zugang zu Recht erleichtern und Verwaltung neu denken lassen. Unterstützt durch die Bundesagentur für Sprunginnovationen SPRIND, gestalten wir den Standard für die Digitalisierung und Automatisierung regelbasierter Entscheidungsprozesse. 
 
Die Rulemapping Solutions GmbH ist die operative Tochter der Rulemapping Group GmbH. 
Gemeinsam mit dir wollen wir diese Vision weiter vorantreiben und die Welt der Regeln und Gesetze revolutionieren!</div>

Solutions Engineer (d/w/m)

<div><h4 class="jobSectionHeader">Deine Aufgaben</h4><ul><li>
Du bist erste:r Ansprechpartner:in f&uuml;r unsere Kund:innen und &uuml;bernimmst die End-to-End-Verantwortung f&uuml;r eine vertrauensvolle, erfolgreiche und nachhaltige Kundenbeziehung &ndash; ab der Vertragsunterschrift bis zur erfolgreichen Implementierung und dem laufenden Betrieb der Rulemapping L&ouml;sung.</li><li>
Du leitest Projekte proaktiv und zielorientiert, &uuml;bernimmst das Projektcontrolling und f&uuml;hrst interdisziplin&auml;re Projektteams aus Legal Engineers und Automation Engineers.</li><li>
Als Team gestaltet ihr kund:innenspezifische L&ouml;sungen auf unserer No-Code-Rulemapping-Automation-Plattform &ndash; von der Konzeption &uuml;ber die Implementierung bis zur Abnahme und Schulung. Dazu geh&ouml;rt auch die initiale Konfiguration von UI, Formularen, API-Integrationen, KI-Modulen, Akten, Aktionen, Fristen und Tests.</li><li>
Du wirkst aktiv am Aufbau und an der Umsetzung der Prozesse im Delivery-Team mit, definierst und analysierst KPIs, nutzt Kunden- und Nutzungsfeedback und treibst so die kontinuierliche Verbesserung unserer Services voran.</li><li>
Du stimmst dich bei technischen Fragen eng mit Product &amp; Tech ab und unterst&uuml;tzt Business Development &amp; Sales bei der Vorbereitung von Vertriebsaktivit&auml;ten.</li></ul><h4 class="jobSectionHeader">
Dein Profil</h4><ul><li>
Ca. 3+ Jahre Erfahrung in einer f&uuml;hrenden Managementberatung, bevorzugt mit Fokus auf Tech-, Digitalthemen und/oder Public Sector.</li><li>
Oder ca. 3+ Jahre Erfahrung in der Implementierung komplexer SaaS-Projekte mit Schwerpunkt auf Prozessmodellierung und der Konfiguration von No-/Low-Code-L&ouml;sungen.</li><li>
Abgeschlossenes Hochschulstudium in einem relevanten Fachgebiet - Informatik, Wirtschaftsinformatik, BWL, VWL, Politik, Jura oder einem verwandten Bereichen.</li><li>
Ausgepr&auml;gte Kommunikations- und Moderationsf&auml;higkeiten auf verschiedenen Hierarchieebenen, inklusive C-Level.</li><li>
Prozesssicherheit, KPI-Orientierung sowie Hands-on-Mentalit&auml;t.</li><li>
Analytische Denkweise, L&ouml;sungsst&auml;rke sowie Lust auf Verantwortung.</li><li>
Flie&szlig;ende Deutschkenntnisse (C2) und sehr gutes Englisch (mind. C1).</li></ul><h4 class="jobSectionHeader">
Warum wir?</h4><ul><li>
Eine zentrale Rolle in der Weiterentwicklung eines wachsenden GovTech-Unternehmens</li><li>
Flexible Arbeitsmodelle und eine moderne Unternehmenskultur</li><li>
Zentrales Office in Berlin-Mitte</li><li>
Innovative Projekte und Karriereperspektiven</li><li>
Ein dynamisches Team mit viel Gestaltungsspielraum für eigene Ideen</li><li>
Attraktives Gehaltspaket</li></ul><h4 class="jobSectionHeader">
&Uuml;ber uns</h4>
Die Rulemapping Group GmbH mit Sitz in Berlin steht für Innovation an der Schnittstelle von Recht und Technologie. Unsere Mission: komplexe bürokratische Prozesse vereinfachen, beschleunigen und für alle nachvollziehbar machen. Mit unserer einzigartigen Rulemapping-Methode und Rule AI entwickeln wir L&ouml;sungen, die Unternehmen von bürokratischem Aufwand entlasten, Menschen den Zugang zu Recht erleichtern und Verwaltung neu denken lassen. Unterstützt durch die Bundesagentur für Sprunginnovationen SPRIND, gestalten wir den Standard für die Digitalisierung und Automatisierung regelbasierter Entscheidungsprozesse. 
 
Die Rulemapping Solutions GmbH ist die operative Tochter der Rulemapping Group GmbH. 
Gemeinsam mit dir wollen wir diese Vision weiter vorantreiben und die Welt der Regeln und Gesetze revolutionieren!</div>

(Senior) Project Manager (d/w/m) - Customer Implementation

Thales

<div>Location: Berlin, Germany
We Say HI*
Field Chief Technology Officer (m/f/d) - Trusted Cloud Germany 
 German companies and public administrations in this country are ready to accelerate their digital transformation and the use of AI&mdash;but they will never compromise on the security of their most sensitive data. This is where Thales in Germany, in partnership with Google Cloud and our new company currently being established, comes into play. With a new, 100% German business unit, we are providing a concrete response to the strict requirements of the BSI. What we are creating is a locally and fully autonomously operated &ldquo;Trusted Cloud&rdquo;. It provides access to the broadest service portfolio on the market, while everything remains strictly under European jurisdiction. By combining German and French standards such as SecNumCloud, C5 and C3-A, we offer our customers unequaled resilience and business continuity. This is a turning point for our industry and a decisive step towards a strong, sovereign digital Europe.
Your mission as Field CTO: 
 
Your Role: Bridging Customer Success and Technical Authority 
The Field CTO is the lead technical voice in Germany, embodying both the Customer Engineering Manager and Technical Design Authority roles. You will be critical in translating strategic customer requirements into secure, high-assurance cloud solutions, bridging the gap between customer needs and Trusted Cloud capabilities.<ul><li> 
Technical Design Authority:<ul><li>
Serve as the primary technical design authority for the German market, overseeing the pre-sales phase and ensuring technical responses to customer RFPs are robust and compliant.</li><li>
Drive high-level technical designs for large and strategic accounts, ensuring alignment with the highest security standards (SecNumCloud and BSI C5/C3A).</li></ul></li><li> 
Customer Engineering Leadership:<ul><li>
Act as the lead for all customer-facing technical engagements (a hands-on, field role) with a direct impact on overall customer experience.</li><li>
Manage and lead the team of 5-10 Customer Engineers at target, driving technical pre-sales strategy and execution</li></ul></li><li> 
Technical Support Leadership:<ul><li>
Act as the lead for the customer technical support team</li><li>
Manage a team of technical support engineers tackling on a daily basis customers technical requests</li></ul></li><li> 
Customer Journey Leadership:<ul><li>
Act as the lead for the customer journey onboarding, billing and support tooling</li><li>
Manage a team of SRE Engineers in charge of billing operations and FinOps</li></ul></li><li> 
Strategic Reporting: Directly report to both the German Country Manager and the S3NS Customer Engineering &amp; Services Director in France</li></ul>
We are looking forward to:<ul><li>
Technical leadership: 10+ years of senior-level experience in driving technical strategy and design for large enterprise accounts.</li><li>
Cloud expertise: Senior, hands-on experience designing and implementing solutions using Google Cloud Platform (GCP) services (IaaS, PaaS, AI).</li><li>
Technical Account Management: experience driving cloud deals for large accounts and to oversee contract execution in the run phase</li><li>
Security &amp; compliance: Deep understanding of the high-assurance cloud landscape and security standards (e.g., ANSSI SecNumCloud and/or BSI C5/C3A, NIS).</li><li>
Customer engagement: Proven pre-sales experience in a Customer Engineering or equivalent client-facing technical role.</li><li>
Experience managing technical teams (e.g., Customer Engineers).</li></ul> 
 
The Group invests more than &euro;4,5 billion per year in Research &amp; Development in key areas, particularly for critical environments, such as Artificial Intelligence, cybersecurity, quantum and cloud technologies.
In 2025, the Group generated sales of &euro;22.1 billion. 
 
For our more than 85,000 employees in 65 countries we open up visionary perspectives, realise individual career paths and enable creative freedom. This is achieved with courage, versatility and the firm intention to make the demanding challenges of our time safer and more inclusive. With our sustainable value-focused management we support diversity actively.
Say HI* &ndash; Your journey to us
At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? Your Talent Acquisition contact Andre Fuhrmann is looking forward to your online application.
Andre Fuhrmann &ndash; Talent Acquisition Partner
+49 7156 / 302-22002<ul><li>Human Intelligence</li></ul>
#LI-AF1
#LI-HYB</div>

Field Chief Technology Officer (m/f/d) - Trusted Cloud Germany

Langdock

<div>
 
 About Langdock
 
 
 
 We help organizations drive internal AI adoption through our enterprise-ready AI platform. Our product suite includes AI Chat, Assistants, Search, API, and Workflows - enabling companies to roll out AI internally and build custom AI use cases. We serve over 7,000 customers, from DAX companies to startups, including enterprise clients like Merck KGaA, Der Spiegel, GetYourGuide, Babbel, and Personio.
 
 
 We are model-agnostic, fully GDPR-compliant, and ISO 27001 &amp; SOC-2 Type 2 certified. Made in Germany, backed by Y Combinator.
 
 
 
 About The Role
 
 
 
 AI is the biggest transformation of our lifetime. Most companies know they need to move. Few know how. This is where you come in.
 
 
 As an
 
 AI Adoption Engineer
 
 in Langdock's Customer Success team, you turn ambition into working solutions. You sit at the intersection of customer, product, and engineering:
 
 discovering high-value use cases, scoping them, building them, and making sure they stick
 
 . You understand a customer's workflows, identify where AI creates real leverage, and deliver solutions they can maintain and scale on their own.
 
 
 This is a
 
 technical role
 
 . You write code. You build MCP servers and custom integrations. You work with agentic coding tools daily. You understand our platform at the code level and you're comfortable operating at the boundary between product and engineering. Everyone at Langdock builds AI agents and workflows to automate their own work. As a AI Adoption Engineer, you set the standard for what that looks like.
 
 
 You work project-based with our most relevant customers: running use case workshops, leading on-site hackathons, building complex agents and integrations, and handing over production-ready solutions. You also serve as the technical expert during Sales conversations, helping prospects understand what's possible and how Langdock fits into their architecture.
 
 
 You work closely with Customer Success to drive adoption, with Product and Engineering to push the platform forward, and with Marketing to create reusable resources that help customers build independently. When you hit a platform limitation, you articulate what needs to change and why, and work with the team to make it happen.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Discover and scope high-value use cases: run AI Use Case Workshops, Department Deep-Dives, and Scoping Sessions to identify where AI creates the most impact for each customer.
 </li>
 <li>
 Build and deploy solutions: lead On-Site Hackathons, Implementation Sprints, and Architecture Reviews; deliver working agents, integrations, and workflows that customers can own and maintain.
 </li>
 <li>
 Serve as a technical expert during the Sales process: join sales conversations to answer technical questions, build tailored demos and proof-of-concept environments, evaluate integration architectures, and help prospects understand what Langdock can do for them. You are the person in the room who makes the product feel real for a technical buyer.
 </li>
 <li>
 Drive use case adoption: make sure customers actually adopt what you build; create documentation, run Office Hours, provide hands-on support, and enable power users to build independently.
 </li>
 <li>
 Create reusable resources: build templates, documentation, and reference architectures that Account Management and Marketing can share with customers and prospects.
 </li>
 <li>
 Push the platform forward: identify product limitations blocking high-value use cases, articulate requirements clearly, and work directly with Product and Engineering to close the gaps.
 </li>
 <li>
 Build your own tools: build MCP servers, develop custom integrations, and use agentic coding tools to build on top of the platform and automate your own workflows.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 You have
 
 3+ years of experience in a technical, customer-facing role
 
 - Solutions Engineering, Technical Customer Success, Technical Consulting, or similar - where you both built things and worked directly with customers on a real technical product.
 
 
 You have
 
 experience working with enterprise customers on high-impact use cases
 
 : scoping projects, managing stakeholders, and delivering outcomes in large organizations where things move slowly, people change roles, and requirements shift. You've also supported the sales side:
 
 building demos
 
 that close deals, translating a product's capabilities into a prospect's language, and making complex technical products feel tangible.
 
 
 You are
 
 comfortable running workshops
 
 with senior stakeholders and following up with a sharp scoping document that aligns everyone afterwards. You know how to listen for the real problem behind a feature request. You translate complex technical concepts into language non-technical stakeholders understand, and turn customer needs into concrete, buildable specifications.
 
 
 You
 
 understand AI deeply
 
 and know how to turn it into working systems. You can judge when an LLM-based approach is the right tool and when it isn't, and you can hold your own in technical conversations with engineering teams. You
 
 write production-quality code
 
 in JavaScript and Python, and are comfortable with HTML/CSS, APIs, and integration architectures. You can build an MCP server, design a multi-step agent workflow, or debug a customer's integration setup.
 
 Agentic coding tools are a core part of how you operate
 
 .
 
 
 You are fluent in
 
 English (C1+)
 
 .
 
 German is a strong plus
 
 , since many of our customers are German-speaking enterprises.
 
 
 
 Bonus
 
 : you come from a technical consulting background, an AI-native company, or an early-stage startup. Experience with enterprise software, developer tools, or platform products is a plus.
 
 
 
 How We Work
 
 
 
 <ul>
 <li>
 100% on-site in our Berlin office (Greifswalder Strasse 212)
 </li>
 <li>
 Small team, high ownership - we expect everyone to manage themselves, find valuable work, and pull others in when needed
 </li>
 <li>
 We value calm urgency: things break, we stay calm and fix them. No drama, no firefighting culture
 </li>
 <li>
 We value ambitious execution: learning, shipping, and providing value are big drivers of happiness here
 </li>
 <li>
 We value caring ownership: we are kind, we care about our customers and each other, and we have fun at work
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary with equity participation
 </li>
 <li>
 Free lunch and dinner, every day in the office
 </li>
 <li>
 Premium gym access (right around the corner)
 </li>
 <li>
 Relocation support for those moving to Berlin
 </li>
 <li>
 A front-row seat to the enterprise AI transformation - working with some of the most ambitious companies in Europe
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 Apply through our application form. We will ask you a few short questions - take your time with them, they matter more than your CV.
 
 
 Our process: Application - CV Review - Hiring Manager Interview (30 min, video) - Case Study - On-site Day (team meeting, founder interview) - Reference Call - Offer.
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AI Adoption Engineer - m/f/d

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