customer success manager

Kaspersky

<div>
 
 
 Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 28 years.
 
 
 
 
 We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
 
 
 
 
 
 
 
 Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies.
 
 
 
 
 Together we protect the world from cyber threats.
 
 
 
 
 
 
 
 Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!
 
 
 
 
 
 
 We are looking for a
 
 Customer Success Engineer (CSE)
 
 in Egypt to look after our corporate customers from technical perspective.
 
 
 
 
 
 The CSE is responsible for building strong relationships with customer technical contacts, ensuring Kaspersky products are maintained and used effectively, and resolving product technical issues within service agreement obligations.
 
 
 
 
 
 Highly technical, the CSE maps technical capabilities to business needs, helps enterprise customers understand product features, and provides advice on operational best practices to improve the customer's security posture. They ensure successful implementation, upgrade, and usage of Kaspersky products.
 
 
 
 
 
 The CSE supports the Customer Success Account Manager (CSAM), Sales, and Pre-sales to achieve high customer satisfaction, retention, and additional purchases. Travel to customer sites and after-hour or weekend coverage may be required depending on customer needs.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Build and maintain good working relationships with assigned accounts, ensuring their satisfaction with Kaspersky support and products.
 </li>
 <li>
 Take initiative on technical skills, self-learning, and development toward obtaining Kaspersky certifications.
 </li>
 <li>
 Resolve, manage, escalate, and drive satisfactory resolution of customers&rsquo; technical support issues based on Kaspersky products and technologies.
 </li>
 <li>
 Communicate progress on a regular basis to stakeholders in customer and partner organizations for normal and escalated technical issues.
 </li>
 <li>
 Provide technical support to MSA / Customer Success customers.
 </li>
 <li>
 Ensure product technical problems are resolved or worked around rapidly within service agreement obligations.
 </li>
 <li>
 Apply systems analysis techniques and procedures, consulting with end users to diagnose product and system issues, and determine appropriate system configurations and specifications to optimize usage of Kaspersky products.
 </li>
 <li>
 Process technical support tickets in compliance with technical support workflows and processes.
 </li>
 <li>
 Proactively contribute to the enrichment of the Knowledge Base.
 </li>
 <li>
 Deliver Kaspersky Professional Services for Kaspersky Solutions to B2B clients, including but not limited to implementation, training, configuration, migration, health checks, and project management.
 </li>
 <li>
 Guide MSA / Customer Success clients with implementation, upgrade, and usage of Kaspersky products in the customer&rsquo;s environment.
 </li>
 <li>
 Share technical and product information about Kaspersky products with enterprise customers.
 </li>
 <li>
 Deliver consultative-based knowledge transfer and documentation to Kaspersky clients.
 </li>
 <li>
 Facilitate and drive technical discussions relating to Kaspersky products with enterprise customers
 </li>
 <li>
 Travel to customer sites as required.
 </li>
 <li>
 Be available for after-hour or weekend coverage depending on customer needs.
 </li>
 <li>
 Act as the technical support representative in the home country, taking ownership for customer and partner support escalations, and driving issue resolution using established processes and procedures in a timely manner.
 </li>
 </ul>
 
 
 
 
 
 Main Requirements:
 
 
 
 
 
 
 
 
 Education &amp; Technical Certifications:
 
 
 
 
 
 
 <ul>
 <li>
 Completed degree or professional education in Information Technology, Information Systems, or Computer Science, and/or the following industry certifications or equivalent:
 </li>
 <li>
 CompTIA N+;
 </li>
 <li>
 CompTIA Security+;
 </li>
 <li>
 CompTIA Server+;
 </li>
 <li>
 MCP: Windows Server 2008+ and Windows 7+;
 </li>
 <li>
 RHCSA (Linux);
 </li>
 <li>
 ITIL Foundation.
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 
 <ul>
 <li>
 At least 3 years&rsquo; experience in L1/L2 customer support, professional services, or technical account management;
 </li>
 <li>
 Experience in IT Service Delivery, IT Project Delivery, or IT Security/Infrastructure Maintenance.
 </li>
 </ul>
 
 
 
 
 
 
 Required Communication Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Professional level phone communication skills;
 </li>
 <li>
 Professional written and verbal communication skills;
 </li>
 <li>
 Advanced interpersonal skills;
 </li>
 <li>
 Advanced negotiation skills;
 </li>
 <li>
 Ability to articulate issues clearly and communicate next steps with confidence.
 </li>
 </ul>
 
 
 
 
 
 
 Technical Expertise:
 
 
 
 
 
 
 <ul>
 <li>
 Linux OS (Ubuntu, CentOS, other variants);
 </li>
 <li>
 Microsoft OS (Server 2019+ and Windows 10+) &ndash; Microsoft Certified is an advantage;
 </li>
 <li>
 Enterprise networking technologies (e.g., TCP/IP, DNS, firewall, Active Directory);
 </li>
 <li>
 Virtualization environments (VMware ESXi, Hyper-V);
 </li>
 <li>
 Troubleshooting skills, including the ability to analyze logs, traces, and dump files (Wireshark, Windows Logs, Windows Performance);
 </li>
 <li>
 Kaspersky technical knowledge is required (certifications are highly desirable and expected to be obtained within the first 6&ndash;12 months).
 </li>
 </ul>
 
 
 
 
 
 
 Personal Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Analytical troubleshooting skills;
 </li>
 <li>
 Strong time management and prioritization skills;
 </li>
 <li>
 Sound decision-making ad critical thinking skills;
 </li>
 <li>
 Structured and process-oriented working style;
 </li>
 <li>
 Ability to demonstrate ownership of customer issues and actively drive issue resolution, root cause analysis, and remediation;
 </li>
 <li>
 Ability to work flexibly and according to on-duty hours;
 </li>
 <li>
 Travel readiness.
 </li>
 </ul>
 
 
 
 
 
 
 Languages:
 
 
 
 
 
 
 <ul>
 <li>
 Advanced English;
 </li>
 <li>
 Native local country language.
 </li>
 </ul>
 
 
 
 
 
 The hiring process for this position looks as follows:
 
 
 
 1) Resume review (1&ndash;3 business days)
 
 
 2) Introductory call with Recruiter (30 min)
 
 
 3) Interview with Hiring Manager (60 min
 
 
 4) Final interview (optional)
 
 
 5) Offer &amp; reference check
 
</div>

Customer Success Engineer

Commvault

<div>
 
 Recruitment Fraud Alert
 
 
 
 We&rsquo;ve learned that scammers are impersonating Commvault team members&mdash;including HR and leadership&mdash;via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
 
 
 
 What To Know
 
 
 
 <ul>
 <li>
 Commvault does not conduct interviews by email or text.
 </li>
 <li>
 We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
 
 
 </li>
 </ul>
 If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
 
 
 
 About Commvault
 
 
 
 Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks &ndash; keeping data safe and businesses resilient. The company&rsquo;s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
 
 
 As a Sr Technical Success Manager: The role involves being a trusted technical consultant to customers and internal partners while sharing responsibility on owning the success of the overall post-sales relationship. Demonstrating the value A Technical Success Manager (TSM) is a pivotal contact who advocates and facilitates successful customer technical outcomes throughout the broader Commvault ecosystem. Success in this role requires a focus on customer success, technical goals, renewals, and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.
 
 
 We are seeking a TSM with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing technical health, mitigating risk, driving customer expansion, and enhancing customer experience through structured success plans. The ideal candidate will be highly strategic, partnering closely with customers and internal teams to ensure they realize the full value of Commvault services. A TSM will be responsible for the results of high Gross Retention Rate (GRR) and Net Revenue Retention (NRR).
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Risk Mitigation &amp; Retention:
 
 
 
 <ul>
 <li>
 Identify, document and mitigate technical risks of customers by closely monitoring customer health, technical success criteria and addressing issues before they escalate.
 </li>
 <li>
 Use a proactive approach to ensure customers are continuously satisfied with the service, support, and outcomes they are achieving.
 </li>
 <li>
 Conduct regular business reviews with customers to evaluate success and adjust technical strategies to reduce risk.
 
 
 </li>
 </ul>
 
 Drive High GRR &amp; NRR Growth
 
 
 
 <ul>
 <li>
 Ensure high Gross Retention Rate (GRR) by maintaining consistent technical health for customer environments and delivering results that meet or exceed customer expectations.
 </li>
 <li>
 Drive Net Revenue Retention (NRR) growth through customer expansion initiatives, ensuring ongoing value realization, new product awareness and increased revenue.
 </li>
 <li>
 Use data, metrics, and success plans to monitor the success of implemented strategies and adjust course as necessary to hit retention and growth targets.
 
 
 </li>
 </ul>
 
 Strategic Partnership &amp; Collaboration
 
 
 
 <ul>
 <li>
 Act as a technical consultant to ensure customers can align their technical stacks to Commvault solutions.
 </li>
 <li>
 Collaborate with internal teams, including sales, product, and escalation management, to ensure the successful delivery of customer outcomes.
 </li>
 <li>
 Share insights and best practices across teams to continuously improve the customer success process and enhance the customer journey.
 
 
 </li>
 </ul>
 
 Cyber Resiliency Strategy
 
 
 
 <ul>
 <li>
 Ability to recognize customer technical pain points or strategy gaps to bring to our sales or services counterparts for delivery
 </li>
 <li>
 Stay informed on industry trends, cyber risks, and emerging cloud technologies to provide relevant insights and recommendations to customers.
 </li>
 <li>
 Your ultimate goal is to bridge customer business outcomes with technical strategy and delivery.
 
 
 </li>
 </ul>
 
 Knowledge Sharing
 
 
 
 <ul>
 <li>
 You will develop expertise in designated technology areas, enabling you to support both customers and internal Customer Success team members effectively.
 </li>
 <li>
 Develop workshop materials for the customer success team to present to customers.
 </li>
 <li>
 Recognize question patterns and update Commvault documentation for clarity.
 
 
 </li>
 </ul>
 Position Requirements
 
 
 <ul>
 <li>
 Minimum of 8+ Years of experience in a customer facing position driving Technical Outcomes, preferably in the Cyber Resiliency, SaaS, or Cloud ecosystems.
 </li>
 <li>
 Experience with cloud platforms (AWS/Azure/GCP) is preferred.
 </li>
 <li>
 Experience with SaaS Applications (M365, SFDC, etc).
 </li>
 <li>
 Experience with Data Center Technologies including storage, networking, virtualization, Operating Systems, Enterprise Data Systems.
 </li>
 <li>
 Superior communication skills and proficiency with basic features of Microsoft Office, Gainsight, Enterprise-level CRM Tools.
 </li>
 <li>
 Strong display of professional presentation skills to a wide audience from Admin to C-Level audiences.
 </li>
 <li>
 Fluency in one of these languages is a must (German, Italian, Dutch, Polish, Spanish, Portuguese)
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Azure AZ900, AWS, GCP, relevant cloud vendor certification
 </li>
 <li>
 -Virtualization certification (Broadcom, Microsoft, OpenShift, etc.)
 </li>
 <li>
 -Security Cert (Security+, CompTIA, etc.)
 </li>
 <li>
 -Previous Commvault Certifications
 
 
 </li>
 </ul>
 Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
 
 
 Commvault&rsquo;s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.
 
 
 Commvault's Privacy Policy
</div>

Senior Technical Success Manager

Shell

<div>
 <ul>
 <li>
 Customer Success Specialist
 </li>
 <li>
 Job Description
 
 
 </li>
 </ul>
 
 Job Purpose:
 
 
 
 This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in-market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
 
 
 
 Principal Accountabilities:
 
 
 
 This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.
 
 
 
 Order Management:
 
 
 
 <ul>
 <li>
 Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.
 </li>
 <li>
 Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.
 </li>
 <li>
 Manage Delivery Status &ndash; take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.
 </li>
 <li>
 Delivery Schedule Support Service - proactively call out to Customer, to manage Delivery issues
 </li>
 <li>
 Schedule standard and non-standard orders (packed product).
 </li>
 <li>
 Process Returned Product.
 
 
 </li>
 </ul>
 
 Credit Management:
 
 
 
 <ul>
 <li>
 Debt Collection &amp; Cash Allocation &ndash; Administer debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling.
 </li>
 <li>
 Block Order Management &ndash; Monitor open orders, review order status and action blocked orders.
 </li>
 <li>
 Handle basic Customer credit enquiries.
 
 
 </li>
 </ul>
 
 Dispute Management:
 
 
 
 <ul>
 <li>
 Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
 
 
 </li>
 </ul>
 
 Feedback and Issues:
 
 
 
 Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
 
 
 
 Lubricant Service Administration:
 
 
 
 Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk. Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples
 
 
 
 Contract Management:
 
 
 
 <ul>
 <li>
 Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Offer Book.
 </li>
 <li>
 Execute contract legal and fiscal requirements, working with local legal focals.
 </li>
 <li>
 Follow-up directly with customers on missing contract documentation.
 </li>
 <li>
 Ensure contracts are signed and stored in line with local country requirements.
 </li>
 <li>
 Review contract performance as part of SCM process.
 </li>
 <li>
 Own contract documentation archiving and termination of customer contracts.
 </li>
 <li>
 Support preparing for tender bids.
 </li>
 <li>
 Securing 100% Compliance.
 
 
 </li>
 </ul>
 
 Pricing:
 
 
 
 Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)
 
 
 
 Trouble Shooting:
 
 
 
 Provide &ldquo;One Team&rdquo; support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes
 
 
 Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
 
 
 
 Master Data Set Up &amp; Amend:
 
 
 
 <ul>
 <li>
 Maintain Sales Hierarchy, contract registers and banding adherence
 </li>
 <li>
 Set up and amend Customer master data
 </li>
 <li>
 Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable)
 </li>
 <li>
 Process manual vouchers received from Retailers during offline card transactions
 </li>
 <li>
 Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
 
 
 </li>
 </ul>
 
 Manage elements of the DFOA process:
 
 
 
 Manage and monitor Customer &amp; Distributor complaints mailbox through to resolution.
 
 
 Ensure DFOA related ordering issues are visible and managed in accordance to service level agreement
 
 
 
 Touchless Support and Setup:
 
 
 
 <ul>
 <li>
 Support and proactively encourage touchless uptake and utilization
 </li>
 <li>
 Act as first level support for system interface errors
 </li>
 <li>
 Act as a touchless setup lead in system-to-system setup with existing Customers (BCI, EID, OCR, EDI). Work with Customer IT teams to resolve issues and manage internal processes.
 
 
 </li>
 </ul>
 
 General Inquiries:
 
 
 
 Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell
 
 
 
 Education Requirement/Field of Study:
 
 Engineering Bachelor&rsquo;s Degree
 
 
 
 Requirements:
 
 
 
 
 Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor degree preferred (Engineering) or equivalent experience.
 </li>
 <li>
 Previous experience in Customer service or operations - 2 to 3 years
 </li>
 <li>
 English Language Proficiency.
 </li>
 <li>
 Experience in Microsoft Office; GSAP
 </li>
 <li>
 Data Analytics &amp; Insights
 </li>
 <li>
 Possess a strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures of Shell.
 </li>
 <li>
 Able to demonstrate a continuous improvement mind-set.
 </li>
 <li>
 Demonstrated communication and relationship building skills.
 </li>
 <li>
 Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
 </li>
 <li>
 Value Chain Understanding.
 </li>
 <li>
 Commercial &amp; Economic Acumen.
 </li>
 <li>
 Contract Management.
 </li>
 </ul>
</div>

Customer Success Specialist

Dsquares

<div>
 
 A New Chapter: Dsquares X Prepit
 
 
 
 We're excited to share that
 
 Prepit
 
 has officially joined the
 
 Dsquares
 
 family! This acquisition marks a new chapter where we combine Prepit's innovation and agility with Dsquares' expertise and scale to build even stronger, more impactful loyalty and engagement solutions.
 
 
 
 About Prepit:
 
 
 
 Prepit aims to bridge the gap between restaurants &amp; their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business.
 
 
 
 Our People is our Brand
 
 
 
 Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact&mdash;you'll fit right in.
 
 
 
 About
 
 
 The Role:
 
 
 
 We're looking for a customer-focused Customer Success Executive to manage the end-to-end experience of our F&amp;B clients. You will onboard clients onto our system, act as their main point of contact, and ensure a smooth journey by following up on system-related issues and supporting their ongoing needs. This role requires strong communication skills and a proactive, client-first mindset.
 
 
 
 Key Duties &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Own and manage the full client journey from onboarding to ongoing support
 </li>
 <li>
 Onboard new clients onto our system and ensure a smooth setup
 </li>
 <li>
 Act as the main point of contact for clients, building strong and lasting relationships
 </li>
 <li>
 Handle and follow up on system-related issues raised by end users
 </li>
 <li>
 Ensure clients are fully utilizing the system and getting maximum value
 </li>
 <li>
 Collaborate with internal teams to resolve client concerns efficiently
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of experience in Customer Success, Account Management, or a similar role
 </li>
 <li>
 Strong communication and relationship management skills
 </li>
 <li>
 Problem-solving mindset with a proactive approach
 </li>
 <li>
 Ability to handle multiple clients and priorities
 </li>
 <li>
 Experience in F&amp;B or tech is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
 </li>
 <li>
 Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events
 </li>
 <li>
 Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
 </li>
 </ul>
</div>

Customer Success Executive - Prepit

e& Egypt

<div>
 
 
 Job description:
 
 
 <ul>
 <li>
 Follow up on the quality of service provided to premium accounts customers after product implementation to ensure the high standards and customer satisfaction.
 </li>
 <li>
 Manage solving any obstacles that may delay the closing of a premium account's customer ticket with different department and escalate any problem as per the departmental escalation matrix to ensure the full and efficient problem handling.
 </li>
 <li>
 Follow up on the delayed installations to ensure the full and efficient problem handling.
 </li>
 <li>
 Monitor periodically premium accounts customers' tickets to analyze recurring problems and coordinate with the technical team to reach creative solutions to prevent the repetitive of the problems and ensure the steadiness of the service.
 </li>
 <li>
 Secure customer satisfaction through the awareness and ongoing development of work process with the different operation units.
 </li>
 <li>
 Periodical follow up on the objectives assigned to him/her by the CRM Manager to ensure the proper achievement to reach company's and customer's satisfaction.
 </li>
 <li>
 Present a weekly / monthly report to the management &amp; to the customers to ensure their full awareness of the process detailed performance and objective achievement.
 </li>
 <li>
 Participate and follow up in the premium accounts special projects to ensure smooth and timely execution of the project.
 </li>
 <li>
 Schedule Periodic customer meetings as per agreed with each customer to get full awareness of the quality of service provided and take necessary corrective actions if needed.
 </li>
 <li>
 Approved down time with customer for planned internal activity
 </li>
 <li>
 On site - visits to resolve the severe technical issues at customer premises and ensuring end-to-end the customer satisfaction.
 </li>
 <li>
 Making sure the customer database is correctly segmented for targeted marketing activities.
 </li>
 <li>
 Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
 </li>
 <li>
 Up-selling / Cross-selling.
 </li>
 <li>
 Follow up with all touch points for the account related issues.
 </li>
 <li>
 Build Customer Loyalty.
 </li>
 <li>
 Deliver VOC to the marketing team, Deliver customer insights
 </li>
 <li>
 UAT for new solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 -2-3 years' experience of Telecommunications
 
 
 -Bachelor's degree preferred to be in Telecommunication /Computer Network Engineering
 
 
 -Excellent fair knowledge about the data solutions.
 
 
 -Experience as a user of Microsoft operating systems
 
 
 -Good knowledge of Microsoft office, MS Projects, and Visio
 
 
 -In-depth knowledge in the following areas:
 
 
 -LAN/WAN equipment including Cisco switches &amp; routers.
 
 
 -Proficiency in data network design.
 
 
 -Fair knowledge about xDSL technology
 
 
 -Fair knowledge about deploying cabling, voice or data information systems.
 
 
 -Fair knowledge about deploying Voice Over IP (VOIP) systems, Layer 7 switches, Remote access systems and Virtual Private Networks (VPNs)
 
 
 -Fair knowledge about Cisco ATM switches (MGX and BPX)
 
 
 -Fair knowledge about wireless solutions (Microwave - Pre-WiMax &ndash; GPRS &ndash; 3G). -Expertise in creating technical requirements out of business plans and strategies.
 
 
 -The ability to develop with team, enhancements that may improve network quality and availability.
 
 
 -Superior interpersonal, oral, and written skills.
 
 
 -Proficient in English and ability to work in a team.
 
 
 -Good communication skills
 
 
 -Very good negotiation skills.
 
 
 
 
 
 
 
 
 
 Essential certificates:
 
 
 
 &bull;Customer Relation Management
 
 
 &bull;Project Management Training
 
 
 &bull;Advanced MS Courses (PPoint, Excel,.etc)
 
 
 &bull;CCNA / CCNP
 
 
 &bull;Decision Making Desirable:
 
 
 &bull;PMP &bull;Six Sigma (green belt)
 
</div>

Field Service Assurance & CRM Analyst

Concentrix

<div>
 
 Job Title
 
 
 
 Associate, Sales Manager
 
 
 
 Job Description
 
 
 
 The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
 
 
 adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
 <li>
 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
 </li>
 <li>
 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
 </li>
 <li>
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 </li>
 <li>
 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
 </li>
 <li>
 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
 </li>
 <li>
 Be a point of escalation for our clients and respond promptly to any issues
 </li>
 <li>
 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
 </li>
 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Associate, Sales Manager

Pollmeier Massivholz

<div>
 
 
 Egypt has well-established furniture producers with a long tradition.
 
 With over one thousand employees, Pollmeier is the world market and technology leader in the processing of beech hardwood from responsibly managed forests in Germany. Egypt&rsquo;s large furniture production has a high usage of beechwood. Better beechwood products from Pollmeier enable our customers in Egypt to reduce significantly material- and labour costs and improve at the same time the quality of their production. It takes a better awareness of our products and better consultation of the furniture factories to make those benefits visible for our customers.
 
 
 
 
 
 To strengthen our Sales Team, we are looking for a full-time
 
 
 
 Area Sales Manager - Egypt
 
 
 
 to start as soon as possible and join our team working from Cairo/Egypt.
 
 
 
 
 
 
 What you will be responsible for:
 
 
 <ul>
 <li>
 As Area Sales Manager, you are
 
 the face of the Pollmeier brand
 
 and the first point of contact for your customers in a defined sales territory
 </li>
 <li>
 After your first successful sales, you will be
 
 qualifying for a team leader position
 
 and train and guide a team in Egypt
 </li>
 <li>
 You are a
 
 networker
 
 ready to manage, expand, and further develop our existing sales territory
 </li>
 <li>
 You win over your customers preferably in
 
 personal meetings on-site
 
 , while also maintaining contact using digital tools
 </li>
 <li>
 You continuously expand the customer base through the
 
 acquisition of new clients
 
 </li>
 <li>
 You identify and awaken customer needs and thereby create
 
 long-term relationships
 
 for the benefit of end users
 </li>
 <li>
 You coordinate the involvement of
 
 specialists
 
 who support you in sales situations as needed
 </li>
 <li>
 You work closely with the internal sales team and sales management in Germany to achieve agreed sales targets and successfully market our products
 </li>
 </ul>
 
 
 
 
 
 What we are looking for:
 
 
 <ul>
 <li>
 You are
 
 permanently based in Cairo/Egypt
 
 and bring
 
 experience in sales in the timber or wood processing industry
 
 </li>
 <li>
 You
 
 love selling
 
 and
 
 engaging with customers
 
 </li>
 <li>
 You already gained first
 
 experience in leadership
 
 and managing a small team
 </li>
 <li>
 You enjoy being
 
 responsible for your own success
 
 </li>
 <li>
 You are characterized by an
 
 independent and proactive work style
 
 and go the extra mile to achieve your goals
 </li>
 <li>
 You have a strong
 
 emotional connection to wood
 
 as a material, which helps you inspire customers
 </li>
 <li>
 You enjoy traveling regularly within Egypt and hold a valid driver&rsquo;s license
 </li>
 <li>
 You speak Arabic as a native language and have good English skills
 </li>
 </ul>
 
 
 
 
 
 What we offer you:
 
 
 <ul>
 <li>
 Responsibility for
 
 your own sales region
 
 in an innovative, growth- and future-oriented company
 </li>
 <li>
 
 Structured onboarding
 
 to ensure your success in selling our products
 </li>
 <li>
 A family-like, personal atmosphere with
 
 flat hierarchies and short communication paths
 
 </li>
 <li>
 
 Opportunities for promotion and professional development
 
 through our personnel development program
 </li>
 <li>
 An
 
 attractive performance-based salary
 
 that rewards your success
 </li>
 </ul>
 
 
 
 
 
 Take a new path with us and make more of yourself!
 
 
 
 We look forward to your application!
 
 
 
 
 
 We kindly ask you to share your CV in English.
 
</div>

Area Sales Manager - Egypt

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