account manager

sales consultant

customer service

customer service manager

key account manager

customer success manager

51Talk Headquarters

<div>
 
 
 About Us
 
 
 
 
 51Talk
 
 is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that&rsquo;s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students&rsquo; lives.
 
 
 
 
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a
 
 Customer Success Manager
 
 who is passionate about driving student success and leading high-performing teams. In this role, you will ensure strong
 
 student engagement through course consumption
 
 and support business growth through
 
 referrals (leads and conversion)
 
 .
 
 
 
 
 
 This is a
 
 performance-driven management role
 
 , where success will be measured by your ability to improve team engagement metrics and achieve KPIs.
 
 
 
 
 
 
 
 
 🌟
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and coach a team of
 
 Class Mentors
 
 to achieve monthly KPIs in course consumption rate and referral targets.
 </li>
 <li>
 Ensure customers stay active in their learning journey by increasing class attendance and engagement.
 </li>
 <li>
 Develop initiatives to boost referral leads and conversion from existing customers.
 </li>
 <li>
 Track and analyze team performance data, providing regular feedback and action plans.
 </li>
 <li>
 Collaborate with senior management to align team goals with company business objectives.
 </li>
 <li>
 Conduct training and performance reviews to strengthen the team&rsquo;s operational and sales capability.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 Minimum 5 years of experience in customer success, or education-related roles, with at least 1 year in a managerial or supervisory position.
 </li>
 <li>
 Strong command of
 
 English &amp; Arabic
 
 , both spoken and written.
 </li>
 <li>
 Proven track record of achieving performance targets (course consumption, referrals, or similar KPIs).
 </li>
 <li>
 Strong leadership, coaching, and motivational skills.
 </li>
 <li>
 Excellent communication and interpersonal skills, able to influence both team members and clients.
 </li>
 <li>
 Data-driven, results-oriented, and adaptable to a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with attractive KPI incentives.
 </li>
 <li>
 Comprehensive training and continuous support to ensure your success.
 </li>
 <li>
 Clear career growth path into senior management roles.
 </li>
 <li>
 Opportunity to work in a
 
 fast-growing international EdTech company
 
 .
 </li>
 </ul>
 
 
</div>

Customer Success Manager

LSEG

<div>
 
 Position Summary
 
 
 
 This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Digital Customer Success Manager plays a key role in enhancing customer experience by demonstrating a network of partners across LSEG along with an at scale framework, to ensure customers&rsquo; business objectives are achieved through full utilisation of solutions into the daily workflow of end-users. The Digital Customer Success Manager will provide customers with differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Proactively seeks opportunities to create value realisation of LSEG products.
 </li>
 <li>
 Builds customer relationships with many different personas.
 </li>
 <li>
 Considers impact of market trends on customers and the influence on business benefits.
 </li>
 <li>
 Provides valuable and timely customer insights to internal product and account teams.
 </li>
 <li>
 Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement
 </li>
 <li>
 Plays a key role in enhancing customer experience by demonstrating a network of experts across LSEG and ensuring customers&rsquo; business objectives are achieved though full utilization of solutions into the daily workflow of end-users
 </li>
 <li>
 Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, breakthroughs, risks and metrics needed to achieve them
 </li>
 <li>
 Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
 </li>
 <li>
 Monitor usage, health gauges, competitive landscape and any other relevant data to create a retention strategy
 </li>
 <li>
 Build, maintain and demonstrate strong relationships with business decision makers and users within each account to influence adoption.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 French / Italian / Arabic language required.
 </li>
 <li>
 Required University degree or relevant work experience equivalent
 </li>
 <li>
 Strong Microsoft Office proficiency
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Agility to adapt and excel in a fast paced environment.
 </li>
 <li>
 Proactive and positive attitude to the lead in developing client strategy to deliver thoughtful impact across our clients to achieve customer satisfaction.
 </li>
 <li>
 Experience facilitating customer meetings and trainings to large audiences in a concise, inspirational and convincing manner.
 </li>
 <li>
 Client Screening, PEP Classification, Sanctions and KYC Due Diligence in-depth knowledge desirable Financial &amp; Risk industry knowledge required &ndash; AML, Financial Crime market understanding including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
 </li>
 <li>
 Ability to map a customer&rsquo;s business process to product capability
 </li>
 <li>
 Strong ability to collaborate with internal operational and account management teams
 </li>
 <li>
 Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
 
 
 </li>
 </ul>
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Associate Customer Success Manager

Elsevier

<div>
 
 
 About The Role:
 
 
 
 We are seeking a highly motivated and results-oriented Account Manager to join our dynamic team. In this role, you will cover a diverse product portfolio of clinical solutions for hospitals and a global medical education portfolio for medical universities and nursing schools, specifically for Egypt
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Renewal Management:
 
 Take ownership of the end-to-end renewal process for our clinical solutions and medical education products, including managing tenders and national licenses, ensuring timely contract renewals and maximizing customer satisfaction.
 </li>
 <li>
 
 Account Growth:
 
 Identify upsell and cross-sell opportunities within existing accounts by understanding customer needs and aligning our solutions with their strategic objectives, in close collaboration with new sales account managers.
 </li>
 <li>
 
 Customer Relationship Management:
 
 Build and maintain strong relationships with key stakeholders in hospitals and educational institutions across the Egypt, acting as a trusted advisor to ensure alignment with their business goals.
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 Work closely with marketing, product, customer support, and customer success teams within a matrix organization to enhance the customer experience and drive product improvements based on feedback and insights.
 </li>
 <li>
 
 Account Reviews and Reporting:
 
 Collaborate with customer success teams to conduct regular reviews that assess customer satisfaction and usage, identifying areas for improvement and growth.
 </li>
 <li>
 
 Hands On Customer Training :
 
 Support customer training and orientation on national level by building training tours to Universities and Hospitals to ensure full utilization of Elsevier Solutions
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Medicine, Pharmaceutical, Nursing or a related field (advanced degrees are a plus).
 </li>
 <li>
 3+ years of proven experience as an Account Manager preferably within the healthcare or education sectors within multinational organizations
 </li>
 <li>
 Proven track record of managing a product portfolio, particularly in clinical solutions and medical education, including experience with tenders and framework agreements.
 </li>
 <li>
 Familiarity with or willingness to learn solutions selling methodologies such as MEDDPICC, Franklin Covey, or Miller-Heiman.
 </li>
 <li>
 Strong sales and negotiation skills with a record of meeting or exceeding renewal and growth targets.
 </li>
 <li>
 Excellent communication and presentation skills, capable of engaging with senior-level executives.
 </li>
 <li>
 Strategic thinker with strong organizational skills, able to manage multiple accounts and priorities simultaneously.
 </li>
 <li>
 Proficient in using CRM systems (Salesforce or similar) for account management and reporting.
 </li>
 <li>
 Willingness to travel periodically within the territory where needed (approximately 50%).
 </li>
 </ul>
 
 
 
 
 
 About The business:
 
 
 
 Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personalized and localized healthcare experience. All for the benefit of every patient.
 
</div>

Account Manager

Kadorf.com

<div>
 
 About Us
 
 
 Kadorf.com, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction.
 
 
 
 
 
 Role Summary
 
 
 We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our services. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our services.
 </li>
 <li>
 Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
 </li>
 <li>
 Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
 </li>
 <li>
 Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
 </li>
 <li>
 Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 </li>
 <li>
 Excellent problem-solving abilities and a proactive approach to customer satisfaction.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced, dynamic environment.
 </li>
 <li>
 Strong organizational skills with a keen attention to detail.
 </li>
 <li>
 Proficiency in English (written and spoken) is required.
 </li>
 <li>
 Previous experience in customer success or account management is a plus.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 At Kadorf.com, you&rsquo;ll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.
 </li>
 </ul>
</div>

Customer Success Specialist

naqla

<div>
 
 
 Job Purpose
 
 
 
 
 The Key Account Manager is responsible for maintaining and growing relationships with Naqla&rsquo;s
 
 existing clients
 
 . The role ensures client satisfaction, retention, and account growth by providing tailored logistics and transport solutions, while serving as the main liaison between clients and internal teams.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 
 Client Relationship Management
 
 
 </li>
 <ul>
 <li>
 Act as the primary point of contact for all assigned existing accounts.
 
 </li>
 <li>
 Build and nurture long-term partnerships with clients to strengthen loyalty.
 
 </li>
 <li>
 Understand client needs and ensure Naqla consistently delivers high-quality service.
 
 </li>
 </ul>
 <li>
 
 Account Growth &amp; Retention
 
 
 </li>
 <ul>
 <li>
 Identify opportunities to expand business with current clients through upselling and cross-selling.
 
 </li>
 <li>
 Develop account strategies and action plans to achieve revenue and growth targets from existing clients.
 
 </li>
 <li>
 Monitor client performance and proactively address any service gaps or risks to retention.
 
 </li>
 </ul>
 <li>
 
 Operational Support &amp; Issue Resolution
 
 
 </li>
 <ul>
 <li>
 Coordinate with operations, customer success, and finance teams to ensure seamless service delivery.
 
 </li>
 <li>
 Resolve client escalations efficiently and maintain a proactive approach to problem-solving.
 
 </li>
 <li>
 Track account service levels and ensure contractual agreements are met.
 
 </li>
 </ul>
 <li>
 
 Reporting &amp; Insights
 
 
 </li>
 <ul>
 <li>
 Prepare regular reports on account performance, revenue, and client satisfaction.
 
 </li>
 <li>
 Provide feedback to management to support service improvements and strategic decision-making.
 
 </li>
 <li>
 Maintain accurate records of client interactions in CRM systems.
 
 </li>
 
 
 
 </ul>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Sales, Logistics, or a related field.
 
 </li>
 <li>
 3&ndash;5 years of experience in
 
 key account management or client success
 
 , ideally within logistics, transport, or supply chain.
 
 </li>
 <li>
 Strong interpersonal and communication skills with a client-focused mindset.
 
 </li>
 <li>
 Proven ability to build trust and maintain long-term relationships.
 
 </li>
 <li>
 Strong organizational and analytical skills to monitor account metrics.
 
 </li>
 <li>
 Proficiency in CRM systems and MS Office tools.
 
 </li>
 </ul>
</div>

Key Account Manager

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Managed Services
 
 
 
 Management Level
 
 
 
 Manager
 
 
 
 PwC Overview
 
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, we measure success by our ability to create the value that our
 
 
 clients and our people are looking for. Our reputation lies in building
 
 
 lasting relationships with our clients and a focus on delivering value in all
 
 
 we do. We&rsquo;re a network of firms in 152 countries with more than 328,000
 
 
 
 People Who Are Committed To Delivering World-class Capabilities And
 
 
 
 quality in assurance, tax and advisory services
 
 
 
 Line Of Service And Overview
 
 
 
 Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC&rsquo;s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems
 
 
 
 Roles And Responsibilities
 
 
 
 
 Learner Onboarding &amp; Orientation
 
 : Support the onboarding process for new cohorts, ensuring learners understand their learning paths, platforms, schedules, and expectations.
 
 
 <ul>
 <li>
 Engagement &amp; Retention: Monitor learner engagement, identify early signs of disengagement or risk, and proactively reach out to provide support, encouragement, or escalation.
 </li>
 <li>
 Personalized Learner Support: Act as the first line of support for learner queries related to schedules, access, content, technical issues, or general guidance.
 </li>
 <li>
 Cohort Experience Management: Facilitate check-ins, community-building activities, and learner engagement events to foster connection, motivation, and peer support.
 </li>
 <li>
 Progress Tracking &amp; Reporting: Use learning platform data and dashboards to monitor learner progress, attendance, completions, and flag any risks or intervention needs.
 </li>
 <li>
 Feedback &amp; Continuous Improvement: Collect and analyze learner feedback throughout the program, identify trends, and share insights with the delivery and quality teams to enhance the experience.
 </li>
 <li>
 Client &amp; Internal Collaboration: Work closely with Academy Delivery, QA, and Management teams to align on client expectations, address learner issues, and report on outcomes.
 </li>
 <li>
 Resource Guidance: Direct learners to relevant resources&mdash;such as study materials, mentoring options, or helpdesk support&mdash;based on their needs
 
 
 </li>
 </ul>
 
 Minimum Education And Specific Qualification
 
 
 
 Bachelor&rsquo;s degree in training, customer service, and HR related field is a plus.
 
 
 
 Years Of Experience
 
 
 
 +7 years in learner support, student services, customer success, or L&amp;D coordination. Ideally having worked with GCC-based clients/ learners
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Learning Management Coordinator - Manager

JoVE

<div>
 
 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
 </li>
 <li>
 Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
 </li>
 <li>
 Delivering product awareness within new and ongoing customer Universities and Research Institutes.
 </li>
 <li>
 Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
 </li>
 <li>
 Provide customer feedback to sales, product, and marketing teams.
 </li>
 <li>
 Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 A master's degree or PhD in Life Science disciplines.
 
 </li>
 <li>
 1-3 years of experience in customer facing roles is preferred.
 </li>
 <li>
 Fluent communication skills in Arabic &amp; English.
 </li>
 <li>
 Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
 </li>
 <li>
 Strong interpersonal skills with a passion for remote relationship-building.
 </li>
 <li>
 Possess excellent listening skills and attention to detail.
 </li>
 <li>
 Experience in networking using cold calling is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Please share your resume in English.
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
 <ul>
 <li>
 You can expect compensation package competitively placed within the local market.
 </li>
 <li>
 You will make a direct impact in accelerating science research and in improving student learning in science education.
 </li>
 <li>
 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
 <li>
 Our strong promotion from within culture draws a clear path to advance your career with us.
 </li>
 </ul>
 
 
</div>

Customer Success Specialist, Life Sciences

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