customer success manager

Aqarmap Egypt

<div>
 
 Key Responsibilities:-
 
 
 
 <ul>
 <li>
 Own and manage a portfolio of B2B clients (brokers, developers, agencies) from onboarding to renewal that will be managed by a team of account mangers.
 </li>
 <li>
 Lead structured onboarding and ensure fast time-to-value for new customers.
 </li>
 <li>
 Drive customer retention, contract renewals, and long-term account growth.
 </li>
 <li>
 Identify, pitch, and close upsell and cross-sell opportunities (higher packages, premium leads, data products, AI tools, co-branding solutions).
 </li>
 <li>
 Monitor customer performance and ROI in terms of Lead volume &amp; quality, CPL &amp; conversion trends, Product usage &amp; engagement.
 </li>
 <li>
 Conduct regular business reviews with clients and senior stakeholders.
 </li>
 <li>
 Act as a strategic advisor to clients, aligning Aqarmap&rsquo;s solutions with their growth objectives.
 </li>
 <li>
 Increase product adoption and ensure customers are fully utilizing available features.
 </li>
 <li>
 Proactively manage risks and prevent churn before contract end.
 </li>
 <li>
 Collect structured customer feedback and share insights with Product, Sales, Marketing, and Management.
 </li>
 <li>
 Collaborate closely with Sales on expansion and renewal opportunities.
 </li>
 <li>
 Maintain accurate CRM records, forecasts, and account plans.
 </li>
 <li>
 Represent the voice of the customer inside the organization.
 
 
 </li>
 </ul>
 
 Requirements:-
 
 
 
 <ul>
 <li>
 3&ndash;6+ years of experience in B2B Customer Success, Account Management, or Client Services.
 </li>
 <li>
 Proven track record in retention, renewals, and revenue expansion.
 </li>
 <li>
 Experience in subscription, SaaS, marketplace, media, or digital platforms.
 </li>
 <li>
 Strong commercial mindset with negotiation and closing skills.
 </li>
 <li>
 Data-driven and comfortable analyzing performance metrics and ROI.
 </li>
 <li>
 Excellent communication, presentation, and relationship-management skills.
 </li>
 <li>
 Ability to manage senior stakeholders and decision-makers.
 </li>
 <li>
 Highly organized, proactive, and solution-oriented.
 </li>
 <li>
 Comfortable working in a fast-paced, growth environment.
 </li>
 <li>
 Experience in real estate, proptech, or B2B marketplaces is a strong advantage.
 </li>
 </ul>
</div>

Customer Success Manager

Teradata

<div>
 
 Role Summary
 
 
 
 
 Service Experience Manager III
 
 
 
 The Service Experience Manager III (SEM III) is responsible for ensuring operational excellence and a consistently high‑quality customer experience across complex, mission‑critical Teradata environments. This role partners closely with customer executives and operational leaders to stabilize, optimize, and continuously improve analytics platforms across cloud and on‑premises deployments.
 
 
 The SEM III acts as a trusted advisor, service owner, and escalation leader&mdash;driving customer satisfaction, value realization, and long‑term retention through strong service governance, data‑driven insights, and proactive risk management.
 
 
 
 What You&rsquo;ll Be Responsible For
 
 
 
 
 Customer &amp; Service Ownership
 
 
 
 <ul>
 <li>
 Own the end‑to‑end service experience for assigned enterprise customers.
 </li>
 <li>
 Build trusted relationships with executive and operational stakeholders.
 </li>
 <li>
 Act as the single point of accountability for service performance, SLAs, and customer outcomes.
 </li>
 <li>
 Support contract renewals by clearly articulating delivered value and service performance.
 </li>
 <li>
 Identify service and product expansion leads
 
 
 </li>
 </ul>
 
 Operational Excellence &amp; Risk Management
 
 
 
 <ul>
 <li>
 Assess customer environments using ITSM and operational maturity frameworks.
 </li>
 <li>
 Identify performance, stability, and adoption improvement opportunities.
 </li>
 <li>
 Proactively manage operational risk, change, and configuration activities.
 </li>
 <li>
 Apply industry best practices (e. g. , ITIL, change and release management), with additional rigor for regulated industries.
 
 
 </li>
 </ul>
 
 Incident &amp; Escalation Leadership
 
 
 
 <ul>
 <li>
 Lead customer onboarding into Teradata service offerings.
 </li>
 <li>
 Serve as the focal point during critical incidents and escalations.
 </li>
 <li>
 Coordinate cross‑functional teams (engineering, support, services) during high‑severity events.
 </li>
 <li>
 Drive root cause analysis and corrective action planning after critical incidents.
 
 
 </li>
 </ul>
 
 Customer Experience &amp; Insight
 
 
 
 <ul>
 <li>
 Monitor and improve customer satisfaction and NPS.
 </li>
 <li>
 Use service data (incidents, consumption, surveys, trends) to gain a 360‑degree customer view.
 </li>
 <li>
 Detect early signals of at‑risk renewals and lead mitigation plans.
 </li>
 <li>
 Advocate customer needs internally to improve or shape service offerings.
 
 
 </li>
 </ul>
 
 Service Delivery &amp; Performance Management
 
 
 
 <ul>
 <li>
 Review and communicate service metrics, SLA performance, and system health.
 </li>
 <li>
 Lead value‑based service reviews and roadmap discussions.
 </li>
 <li>
 Oversee coordination of Customer Support and Managed Service and consulting resources.
 </li>
 <li>
 Improve forecasting and service planning through data‑driven insights.
 
 
 </li>
 </ul>
 
 Technical &amp; AI‑Enabled Leadership
 
 
 
 <ul>
 <li>
 Provide high‑level technical guidance across cloud and on‑prem platforms.
 </li>
 <li>
 Act as a technical escalation point for complex customer issues.
 </li>
 <li>
 Promote and apply AI‑enabled tools for service analytics, reporting, trend detection, decision support and opportunity identification.
 </li>
 <li>
 Leverage AI insights to improve operational efficiency, predict risk, and enhance customer experience.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 3&ndash;5+ years in enterprise technology, services, or infrastructure roles.
 </li>
 <li>
 Proven experience managing large, complex customer relationships.
 </li>
 <li>
 Background supporting mission‑critical enterprise platforms across cloud and on‑prem environments.
 </li>
 <li>
 Experience with ITSM, operational excellence, and service governance.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong executive‑level communication and stakeholder management.
 </li>
 <li>
 Ability to lead through influence across multiple teams and organizations.
 </li>
 <li>
 Solid understanding of enterprise infrastructure, cloud platforms, Linux, and storage.
 </li>
 <li>
 Data‑driven mindset with experience interpreting service and operational metrics.
 
 
 </li>
 </ul>
 
 AI &amp; Modern Ways of Working
 
 
 
 <ul>
 <li>
 Hands‑on experience using AI‑enabled tools for analytics, reporting, or customer insights.
 </li>
 <li>
 Ability to translate AI‑generated insights into practical service and customer actions.
 </li>
 <li>
 Comfort adapting to emerging AI technologies to improve productivity and decision‑making.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, Business Technology, MIS, or equivalent practical experience.
 
 
 </li>
 </ul>
 Language Skills
 
 
 <ul>
 <li>
 Strong communication and presentation abilities
 </li>
 <li>
 Advanced proficiency in both English and Arabic
 </li>
 <li>
 Knowledge of additional languages, such as French, is desirable
 
 
 </li>
 </ul>
 # LI-AB1
 
 
 
 Why We Think You&rsquo;ll Love Teradata
 
 
 
 We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
 
 
 Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. &ZeroWidthSpace; We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.
</div>

Service Experience Manager

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 The Role!
 
 
 
 This is the ideal role for someone with B2B customer success experience, who&rsquo;s looking for their first steps towards account management. You&rsquo;ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.
 
 
 As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.
 
 
 
 Job Code:
 
 
 
 New 2026COMM-002
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with clients
 </li>
 <li>
 Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings
 </li>
 <li>
 Develop a trusted advisor relationship with key accounts, client stakeholders
 </li>
 <li>
 Ensure the timely and successful delivery of our solutions according to clients&rsquo; needs and objectives
 </li>
 <li>
 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
 </li>
 <li>
 Forecast and track key account metrics/goals
 </li>
 <li>
 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
 </li>
 <li>
 Monitor and analyze customer&rsquo;s usage of our service
 </li>
 <li>
 Liaise between the customer and internal teams
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of experience in a similar role in the shipping/logistics field is a preferable
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
 </li>
 <li>
 Proven ability to manage multiple tasks at a time while paying strict attention to detail
 </li>
 <li>
 Excellent listening, negotiation, and presentation skills
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Self-motivated and able to thrive in a results-driven environment
 </li>
 <li>
 Natural relationship builder with integrity, reliability, and maturity
 </li>
 <li>
 Ability to prioritize among competing tasks
 </li>
 <li>
 Critical thinking and problem-solving skills
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 Keen attention to detail and adherence to deadlines
 </li>
 <li>
 Experience with CRM system is a plus
 </li>
 <li>
 Able to work in a start-up field
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Senior Account Manager (Logistics Field)

Zeal Group

<div>
 
 About us:
 
 
 
 Zeal Group is an award-winning FinTech organization committed to offering innovative products and solutions. Established in 2017, we have rapidly expanded to a team of over 700 employees globally 🌍.
 
 
 With offices strategically located across Europe, Asia, North &amp; South Africa, the Middle East, and South America, our technology hubs are centred in Cyprus 🚀.
 
 
 We pride ourselves on being a people-oriented and product-focused company that values growth, collaboration, and groundbreaking technology 🤝
 
 
 
 About the Role:
 
 
 
 We are seeking a motivated and results-driven
 
 Retention Executive
 
 to join our dynamic team. The primary purpose of this role is to re-engage and reactivate dormant clients, with the goal of maximizing their lifetime value and reducing customer churn. As a key member of the Retention Department, you will be responsible for implementing the company's retention strategy, working to bring inactive clients back to trading activity, and contributing directly to revenue recovery and stabilization.
 
 
 
 Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Proactively contact and build relationships with a portfolio of inactive clients to understand their needs and encourage them to resume trading
 </li>
 <li>
 Execute reactivation campaigns and initiatives to persuade clients to redeposit and trade
 </li>
 <li>
 Manage the full lifecycle of client reactivation, from initial contact to the first month of renewed trading activity, in line with the department's policies
 </li>
 <li>
 Meticulously record all client interactions, status updates, and decisions within the company's CRM system
 </li>
 <li>
 Collaborate closely with the Sales department to ensure a seamless handover of reactivated clients and manage the process for clients who may return to Retention
 </li>
 <li>
 Provide accurate data for weekly and monthly reports, detailing reactivation rates, trading volumes, and revenue generated from your client portfolio
 </li>
 <li>
 Adhere strictly to the client eligibility and assignment rules as defined in the Retention Department policy
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4 years of extensive experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in the sales Department
 </li>
 <li>
 Financial market knowledge in FX, Stocks, Commodities
 </li>
 <li>
 Technical and Fundamental Analysis
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies:
 
 
 
 <ul>
 <li>
 Proven experience in a sales, retention, or customer success role, preferably within the financial services, forex, or fintech industry
 </li>
 <li>
 A strong track record of meeting and exceeding targets in a KPI-driven environment
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills
 </li>
 <li>
 Self-motivated and resilient, with the ability to handle rejection and persistently work towards goals
 </li>
 <li>
 Strong organizational skills and a high level of attention to detail
 </li>
 <li>
 Proficiency in using CRM software to manage and track client interactions
 </li>
 <li>
 Ability to work independently and remotely while being a collaborative team player
 </li>
 </ul>
</div>

Retention Executive- Egypt

Sumerge

<div>
 
 The Account Management team at Sumerge grows our business by building and maintaining successful long-term client partnerships, adopting diverse strategies and innovative account management approaches to shape powerful opportunities, introduce innovative solutions and add value to our clients.
 
 
 Our Account Managers aspire to deliver a positive customer experience, persistently explore and uncover our clients' business needs and understand how our range of product offerings can benefit their business.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Working closely with accounts to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organization
 </li>
 <li>
 Acting as the main interface between the client and the organization to ensure an optimal level of service is provided at all times and continually seeking the opportunity to participate in the client's strategic business planning processes
 </li>
 <li>
 Conducting sales presentations and product demonstrations where applicable
 </li>
 <li>
 Coordinating the preparation of Sales proposals, tenders/bids, and contracts
 </li>
 <li>
 Preparing account and opportunity plans
 </li>
 <li>
 Identifying and gaining new business through cold calling, mailing, and referrals
 </li>
 <li>
 Coordinating with Technical Support staff regarding technical issues to ensure client retention and continued business
 </li>
 <li>
 Reporting pipeline activities, leads and opportunities' status and maintaining assigned clients' information.&nbsp;
 </li>
 <li>
 Archiving offers, proposals and relevant documents on CRM
 </li>
 <li>
 Building relationships with partners/vendors and identifying areas of mutual interest as a means of maintaining a business relationship
 </li>
 
 
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2-5 years of relevant experience in B2B Sales
 </li>
 </ul>
</div>

Sales Account Manager

Concentrix

<div>
 
 Job Title
 
 
 
 Associate, Sales Manager
 
 
 
 Job Description
 
 
 
 The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
 
 
 adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
 <li>
 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
 </li>
 <li>
 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
 </li>
 <li>
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 </li>
 <li>
 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
 </li>
 <li>
 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
 </li>
 <li>
 Be a point of escalation for our clients and respond promptly to any issues
 </li>
 <li>
 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
 </li>
 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Associate, Sales Manager

Pollmeier Massivholz

<div>
 
 
 Egypt has well-established furniture producers with a long tradition.
 
 With over one thousand employees, Pollmeier is the world market and technology leader in the processing of beech hardwood from responsibly managed forests in Germany. Egypt&rsquo;s large furniture production has a high usage of beechwood. Better beechwood products from Pollmeier enable our customers in Egypt to reduce significantly material- and labour costs and improve at the same time the quality of their production. It takes a better awareness of our products and better consultation of the furniture factories to make those benefits visible for our customers.
 
 
 
 
 
 To strengthen our Sales Team, we are looking for a full-time
 
 
 
 Area Sales Manager - Egypt
 
 
 
 to start as soon as possible and join our team working from Cairo/Egypt.
 
 
 
 
 
 
 What you will be responsible for:
 
 
 <ul>
 <li>
 As Area Sales Manager, you are
 
 the face of the Pollmeier brand
 
 and the first point of contact for your customers in a defined sales territory
 </li>
 <li>
 After your first successful sales, you will be
 
 qualifying for a team leader position
 
 and train and guide a team in Egypt
 </li>
 <li>
 You are a
 
 networker
 
 ready to manage, expand, and further develop our existing sales territory
 </li>
 <li>
 You win over your customers preferably in
 
 personal meetings on-site
 
 , while also maintaining contact using digital tools
 </li>
 <li>
 You continuously expand the customer base through the
 
 acquisition of new clients
 
 </li>
 <li>
 You identify and awaken customer needs and thereby create
 
 long-term relationships
 
 for the benefit of end users
 </li>
 <li>
 You coordinate the involvement of
 
 specialists
 
 who support you in sales situations as needed
 </li>
 <li>
 You work closely with the internal sales team and sales management in Germany to achieve agreed sales targets and successfully market our products
 </li>
 </ul>
 
 
 
 
 
 What we are looking for:
 
 
 <ul>
 <li>
 You are
 
 permanently based in Cairo/Egypt
 
 and bring
 
 experience in sales in the timber or wood processing industry
 
 </li>
 <li>
 You
 
 love selling
 
 and
 
 engaging with customers
 
 </li>
 <li>
 You already gained first
 
 experience in leadership
 
 and managing a small team
 </li>
 <li>
 You enjoy being
 
 responsible for your own success
 
 </li>
 <li>
 You are characterized by an
 
 independent and proactive work style
 
 and go the extra mile to achieve your goals
 </li>
 <li>
 You have a strong
 
 emotional connection to wood
 
 as a material, which helps you inspire customers
 </li>
 <li>
 You enjoy traveling regularly within Egypt and hold a valid driver&rsquo;s license
 </li>
 <li>
 You speak Arabic as a native language and have good English skills
 </li>
 </ul>
 
 
 
 
 
 What we offer you:
 
 
 <ul>
 <li>
 Responsibility for
 
 your own sales region
 
 in an innovative, growth- and future-oriented company
 </li>
 <li>
 
 Structured onboarding
 
 to ensure your success in selling our products
 </li>
 <li>
 A family-like, personal atmosphere with
 
 flat hierarchies and short communication paths
 
 </li>
 <li>
 
 Opportunities for promotion and professional development
 
 through our personnel development program
 </li>
 <li>
 An
 
 attractive performance-based salary
 
 that rewards your success
 </li>
 </ul>
 
 
 
 
 
 Take a new path with us and make more of yourself!
 
 
 
 We look forward to your application!
 
 
 
 
 
 We kindly ask you to share your CV in English.
 
</div>

Area Sales Manager - Egypt

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