customer service representative Jobs in Cairo

customer service representative

associate customer success - german speaker Jobs in Cairo

associate customer success - german speaker

associate customer success -spanish speaker Jobs in Cairo

associate customer success -spanish speaker

customer account specialist Jobs in Cairo

customer account specialist

customer experience specialist Jobs in Cairo

customer experience specialist

customer success manager

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Customer Success Manager

Concentrix

<div>
 Job Title:
 
 
 Associate Customer Success - German Speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 German (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1568748
 
</div>

Associate Customer Success - German Speaker

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

Gameball

<div>
 Responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Actively manage the happiness of our customers.
 </li>
 <li>
 Ability to understand Gameball product features and use cases to become a product expert.
 </li>
 <li>
 Effectively resolve customer inquiries in a considerate and timely manner.
 </li>
 <li>
 Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
 </li>
 <li>
 Identify, escalate and prioritize bugs found in the system based on the customer feedback.
 </li>
 <li>
 Send health check messages to help the clients using the product.
 </li>
 <li>
 Upsell Gameball features and services for low tier customers.
 </li>
 <li>
 Collect positive customer reviews to increase Gameball apps credibility and rates.
 </li>
 <li>
 Look into improving the process regarding the customers and internally with the tech team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer Engineering, Business Informatics, or any relevant field.
 </li>
 <li>
 Excellent English (verbally and written), Communication Skills, Interpersonal Skills, People Skills.
 </li>
 <li>
 Familiar with cloud services, e.g. Intercom, Trello, Google Drive.
 </li>
 <li>
 2-3 years, SaaS is a plus.
 </li>
 </ul>
</div>

Customer Happiness Specialist

TBO.COM

<div>
 
 
 Inside Sales (Account Management)
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Inside Sales Representative is responsible for managing and growing our portfolio of longtail accounts. This role focuses on building relationships, driving revenue, and ensuring customer satisfaction for smaller-scale, high-potential accounts. The ideal candidate will have strong communication skills, a customer-first mindset, and a proven ability to deliver results in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage a portfolio of longtail accounts, ensuring regular engagement through calls, emails, and meetings.
 </li>
 <li>
 Act as the primary point of contact for client inquiries, ensuring timely resolution of issues.
 </li>
 <li>
 Foster strong relationships to retain and grow accounts.
 </li>
 <li>
 Drive adoption of digital tools or platforms relevant to the travel industry.
 </li>
 <li>
 Oversee smooth onboarding processes for new accounts by providing training and handholding.
 </li>
 <li>
 Educate clients on products, tools, and best practices to optimize their experience.
 </li>
 <li>
 Provide ongoing training or workshops tailored to longtail partners.
 </li>
 <li>
 Regularly share client feedback and insights with internal teams to inform product or service enhancements.
 </li>
 <li>
 Address the lost and churned accounts and understand the reasons behind it to fix it.
 </li>
 <li>
 Conduct needs assessments to understand client requirements.
 </li>
 <li>
 Close sales by building rapport with new and existing clients and addressing client objections.
 </li>
 <li>
 Train travel agents on calls, meetings &amp; webinars.
 </li>
 <li>
 Provide excellent customer service and post-sales support.
 </li>
 <li>
 Meet or exceed monthly, quarterly, and annual sales targets as per the KPIs.
 </li>
 <li>
 Work closely with the marketing and product teams to align sales strategies with product launches and campaigns. Find ways to approach clients and motivate them to book.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 
 Experience:
 
 Minimum 1-3 years of inside sales experience, preferably in the travel industry.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
 </li>
 <li>
 Ability to work in a fast-paced environment and adapt to changing targets.
 </li>
 <li>
 Customer-focused with excellent problem-solving skills.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong organizational and multitasking skills with high attention to detail
 </li>
 <li>
 Analytical skills for generating insights from sales and booking data
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Self-motivated and results-oriented
 </li>
 <li>
 Team player with a positive attitude
 </li>
 <li>
 Strong negotiation and persuasion skills
 </li>
 <li>
 Goal-driven with the ability to meet sales targets
 </li>
 </ul>
</div>

Assistant Manager - Inside Sales

TheDar.AI

<div>
 
 Job Description:
 
 
 
 
 <ol>
 <li>
 Serve as the key contact for enterprise and agency clients
 </li>
 <li>
 Support clients across onboarding, training, and implementation of the tool.
 </li>
 <li>
 Handle inquiries and requests from customers &amp; end-users and address their needs
 </li>
 <li>
 Conduct regular meetings with C-suite executives and marketing leaders across leading organizations.
 </li>
 <li>
 Generate progress reports for clients and senior leaders within the organization
 </li>
 <li>
 Identify upsell and cross-sell opportunities and work closely with internal teams to close them.
 </li>
 <li>
 Set up client accounts (non-technical)
 </li>
 </ol>
 
 
 
 
 Job Requirements:
 
 <ol>
 <li>
 Bachelor&rsquo;s degree in marketing, Business Management, or a related field.
 </li>
 <li>
 Ability to build and maintain strong client relationships
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills, confident engaging with C-suite executives and senior stakeholders.
 </li>
 <li>
 Highly organized and detail-oriented, able to manage multiple client accounts and deadlines efficiently.
 </li>
 <li>
 A people person and a team player, this is a networking role that thrives on connection and communication.
 </li>
 <li>
 Quick and adaptive learner, eager to grow in a fast-paced environment.
 </li>
 <li>
 Strong collaboration skills
 </li>
 <li>
 Fluent in English and Arabic (both written and spoken)
 </li>
 <li>
 Owning a car is required
 </li>
 </ol>
</div>

Junior Client Relations & Business Development

TTEC

<div>
 Sales Operations Manager, Cairo, Egypt
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. We are looking to hire an experienced outbound Sales Operations Manager working in our Cairo site. You&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the Senior Sales Manager, you will be responsible for leading a team of sales team leaders and sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
 <ul>
 <li>
 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
 </li>
 <li>
 Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
 </li>
 <li>
 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
 </li>
 <li>
 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
 </li>
 <li>
 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
 </li>
 <li>
 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
 </li>
 <li>
 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
 </li>
 <li>
 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do As Sales Manager
 
 
 
 <ul>
 <li>
 Manage Sales pipeline and regular forecasting to meet assigned goals.
 </li>
 <li>
 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
 </li>
 <li>
 Develop and continuously improve lead qualification using established criteria and standards.
 </li>
 <li>
 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
 </li>
 <li>
 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
 </li>
 <li>
 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Native or fluent in spoken and written English
 </li>
 <li>
 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 Success with managing a BPO brick and mortar team.
 </li>
 <li>
 Demonstrated ability to be a quick learner.
 </li>
 <li>
 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
 </li>
 <li>
 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
 </li>
 <li>
 Willingness to work across shifts for international clients
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales
 </li>
 <li>
 Strong leadership driving Sales, Customer Success and Subscription management.
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Sales Operations Manager

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