product manager

account manager

customer service associate

associate director - customer success Jobs in Cairo

associate director - customer success

corporate sales manager

customer success manager

FlairsTech

<div>
 <ul>
 <li>
 Develops Healthy Customer Relationship.
 </li>
 <li>
 Acts as a Customer Advocate and point of contact.
 </li>
 <li>
 Upsell services and products with the brand image and achieves expansion targets.
 </li>
 <li>
 Review customer complaints and concerns and seek to improve the customer experience.
 </li>
 <li>
 Achieve a financial target based on customer retention and products and services expansion.
 </li>
 <li>
 Drive Customer Success outcomes by driving adoption and increasing active usage.
 </li>
 <li>
 Conduct periodic touch points to measure customer satisfaction and product deployment levels.
 </li>
 <li>
 Proactively review customer consumption VS purchase to help customers optimize their investment.
 </li>
 <li>
 Drive Customer Success outcomes by driving adoption and increasing active usage.
 </li>
 <li>
 Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers
 </li>
 <li>
 Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
 </li>
 <li>
 Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
 </li>
 <li>
 Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
 </li>
 <li>
 Partner with internal Account team on cross-sell, up-sell and renewal opportunities
 </li>
 <li>
 Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management
 </li>
 <li>
 Share customer success stories &amp; related ROI
 </li>
 </ul>
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Demonstrated ability to negotiate contracts and close deals.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.
 </li>
 <li>
 Strong organizational skills Able to multitask, prioritize tasks.
 </li>
 <li>
 Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.
 </li>
 <li>
 1-3 years experience as CSM, Account Manager or Sales roles in the tech field.
 </li>
 <li>
 Able to speak confidently with C-level associates as well as technical personnel.
 </li>
 <li>
 Fluent in English, verbal and written, additional languages will be a plus.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Customer Success Manager

RateGain

<div>
 
 About RateGain
 
 
 
 RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.
 
 
 RateGain today is one of the world&rsquo;s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.
 
 
 Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.
 
 
 
 Key products include:
 
 
 
 <ul>
 <li>
 UNO: AI-powered revenue maximization platform.
 </li>
 <li>
 Distribution: Seamless inventory and pricing management across channels.
 </li>
 <li>
 Demand Booster: MarTech solution for driving traffic to hotel websites.
 </li>
 <li>
 DAAS: Real-time data and insights for informed decision-making
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 We are currently seeking an Associate Director to join our high-performing Account Management team for the Hospitality business. This role is based in Africa and is critical to expanding our footprint through strategic account growth, with a focus on cross-sell and upsell within existing relationships. The ideal candidate will have a proven track record of strategic sales, customer engagement, and relationship management in the SaaS or travel technology domain.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Strategic Account Management &amp; Growth:
 </li>
 <li>
 Own and manage a portfolio of enterprise accounts in the region.
 </li>
 <li>
 Ensure client satisfaction with current products, drive product adoption and ensure renewals.
 </li>
 <li>
 Drive revenue expansion through cross-sell and upsell opportunities across RateGain product suite across Distribution, Marketing and Business Intelligence.
 </li>
 <li>
 Develop deep relationships with decision-makers and influencers within client organizations.
 
 
 </li>
 </ul>
 
 Sales &amp; Commercial Excellence:
 
 
 
 <ul>
 <li>
 Identify customer needs and align RateGain solutions to solve business challenges.
 </li>
 <li>
 Build commercial proposals, lead negotiations, and close deals to achieve quarterly and annual revenue targets.
 </li>
 <li>
 Collaborate with internal product and delivery teams to ensure solution success.
 
 
 </li>
 </ul>
 
 Regional Focus
 
 
 
 <ul>
 <li>
 Represent RateGain in client meetings, events, and industry forums across the India region.
 </li>
 <li>
 Maintain up-to-date knowledge of regional travel trends and competitive landscape.
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Collaboration:
 
 
 
 <ul>
 <li>
 Coordinate with cross-functional teams including marketing, delivery, and customer success to deliver value to clients.
 </li>
 <li>
 Provide feedback to product and innovation teams based on market needs and customer insights.
 
 
 </li>
 </ul>
 
 What you need to succeed:
 
 
 
 
 Education &amp; Work Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
 </li>
 <li>
 7-10 years of experience in enterprise sales, partnerships, or account management, preferably in SaaS or travel tech.
 </li>
 <li>
 Proven success in driving cross-sell/upsell strategies within enterprise accounts
 
 
 </li>
 </ul>
 
 Knowledge &amp; Technical Skills:
 
 
 
 <ul>
 <li>
 Strong commercial acumen and understanding of B2B SaaS business models.
 </li>
 <li>
 Proficiency with CRM tools such as Salesforce.
 </li>
 <li>
 Ability to analyze account performance data and identify expansion opportunities.
 </li>
 <li>
 Familiarity with the travel and hospitality ecosystem is highly desirable.
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Excellent communication, presentation, and negotiation skills.
 </li>
 <li>
 Strong relationship-building capabilities with decision makers in Distribution, Revenue and Marketing functions in hotel chains.
 </li>
 <li>
 Strategic thinker with a hands-on approach to execution.
 </li>
 <li>
 Self-driven and results-oriented with a customer-first mindset.
 
 
 </li>
 </ul>
 
 Attitude &amp; Culture Fit:
 
 
 
 <ul>
 <li>
 High ownership and accountability.
 </li>
 <li>
 Entrepreneurial spirit with the ability to thrive in a dynamic, fast-paced environment.
 </li>
 <li>
 Passion for delivering value to customers and driving measurable business impact.
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer:
 
 
 
 We are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and welcome applicants from all backgrounds and identities.
</div>

Associate Director - Customer Success

Magnet

<div>
 
 
 Employer Overview
 
 
 
 
 Beltone Management Solutions &ndash; Magnet
 
 is a subsidiary of
 
 Beltone Holding
 
 and a leading HR consultancy firm, acting as a trusted partner for organizations seeking comprehensive people and management solutions. Magnet specializes in executive search, personnel and payroll services, and end-to-end HR solutions, delivering innovative, proactive, and impactful support that enables organizations to attract talent, optimize performance, and achieve sustainable growth.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Account Manager serves as the main point of contact for assigned clients, ensuring smooth coordination with internal teams to deliver services accurately and on time. The role focuses on managing client relationships, tracking account performance, supporting onboarding and renewals, resolving concerns, and maintaining updated records while staying informed about market trends.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Act as the main point of contact for assigned clients and maintain strong relationships
 
 
 &bull; Understand client needs and ensure accurate execution with internal teams
 
 
 &bull; Coordinate with recruitment, operations, and other departments to meet timelines
 
 
 &bull; Monitor account performance, track KPIs, and share regular status updates
 
 
 &bull; Support client onboarding and manage ongoing account plans
 
 
 &bull; Handle client concerns or escalations promptly and professionally
 
 
 &bull; Assist with contract renewals, documentation, and client feedback
 
 
 &bull; Maintain updated client records on CRM systems
 
 
 &bull; Stay up to date with market trends and industry developments
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Marketing, HR, or a related field
 
 
 &bull; 0&ndash;2 years of experience in account management, client servicing, or coordination roles
 
 
 &bull; Strong communication, problem-solving, and relationship-building skills
 
 
 &bull; Ability to multitask and work effectively with cross-functional teams
 
 
 &bull; High attention to detail and strong organizational skills
 
</div>

Account Manager

TBO.COM

<div>
 
 
 Inside Sales (Account Management)
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Inside Sales Representative is responsible for managing and growing our portfolio of longtail accounts. This role focuses on building relationships, driving revenue, and ensuring customer satisfaction for smaller-scale, high-potential accounts. The ideal candidate will have strong communication skills, a customer-first mindset, and a proven ability to deliver results in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage a portfolio of longtail accounts, ensuring regular engagement through calls, emails, and meetings.
 </li>
 <li>
 Act as the primary point of contact for client inquiries, ensuring timely resolution of issues.
 </li>
 <li>
 Foster strong relationships to retain and grow accounts.
 </li>
 <li>
 Drive adoption of digital tools or platforms relevant to the travel industry.
 </li>
 <li>
 Oversee smooth onboarding processes for new accounts by providing training and handholding.
 </li>
 <li>
 Educate clients on products, tools, and best practices to optimize their experience.
 </li>
 <li>
 Provide ongoing training or workshops tailored to longtail partners.
 </li>
 <li>
 Regularly share client feedback and insights with internal teams to inform product or service enhancements.
 </li>
 <li>
 Address the lost and churned accounts and understand the reasons behind it to fix it.
 </li>
 <li>
 Conduct needs assessments to understand client requirements.
 </li>
 <li>
 Close sales by building rapport with new and existing clients and addressing client objections.
 </li>
 <li>
 Train travel agents on calls, meetings &amp; webinars.
 </li>
 <li>
 Provide excellent customer service and post-sales support.
 </li>
 <li>
 Meet or exceed monthly, quarterly, and annual sales targets as per the KPIs.
 </li>
 <li>
 Work closely with the marketing and product teams to align sales strategies with product launches and campaigns. Find ways to approach clients and motivate them to book.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 
 Experience:
 
 Minimum 1-3 years of inside sales experience, preferably in the travel industry.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
 </li>
 <li>
 Ability to work in a fast-paced environment and adapt to changing targets.
 </li>
 <li>
 Customer-focused with excellent problem-solving skills.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong organizational and multitasking skills with high attention to detail
 </li>
 <li>
 Analytical skills for generating insights from sales and booking data
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Self-motivated and results-oriented
 </li>
 <li>
 Team player with a positive attitude
 </li>
 <li>
 Strong negotiation and persuasion skills
 </li>
 <li>
 Goal-driven with the ability to meet sales targets
 </li>
 </ul>
</div>

Assistant Manager - Inside Sales

Bayer

<div>
 
 
 Be You, Be Bayer
 
 
 
 At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 
 
 
 
 We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.
 
 
 
 
 At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 
 
 
 
 We&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 
 
 
 
 Come grow with us.
 
 
 
 
 
 Do Something That Moves you
 
 
 <ul>
 <li>
 Collect Customer Sales orders from first all customers , Sales team and SCM. Analyse orders on hand versus commercial plans and ensure reporting and fulfilment of the residuals to meet the budget figures. Ensure agreed specific commercial and logistics conditions are accurately adhered to agreed terms and conditions
 </li>
 <li>
 Manage orders fulfilment / SAP deliveries creation according to the divisional followed allocation procedures. Align with Customers on delivery schedule/appointments. coordinate with 3PL Warehouses , Sourcing Units , transport agencies and WH team the shipping schedule . Ensure that aggregation data is provided to customers or governmental portals on time to enable the delivery execution.
 </li>
 <li>
 Perform Billing activities and ensure the release to accounting in a timely manner .
 </li>
 <li>
 Manage the selling (invoicing / CIF) prices in SAP with close interaction with Regulatory Affairs, Controlling and Market Access functions and in line with internal control policies.
 </li>
 <li>
 Steer implementation and maintenance of accurate Customer and Product Master&hyphen;Data in SAP, according to internal policies , guidelines and the defined rules and responsibilities.
 </li>
 <li>
 Manage the end to end letters of credit cycle in line with Bayer LC SOPs. Deliver to customers and/or Banks , related documentation and communications in partnership with F&amp;A and Credit management.
 </li>
 <li>
 Align with Controlling , Commercial leads and SCM on quarterly / monthly Gross targets. Provide clarity regarding risk &amp; opportunities to the outlook.
 </li>
 <li>
 Maintain and Provide daily outlook of monthly estimate "TMS" to Controlling and Commercial teams.
 </li>
 <li>
 Communicate any operational challenges that may impact negatively the gross to net spend to concerned departments i.e demurrages , expiries etc. Proactively work on cost avoidance from such events.
 </li>
 <li>
 Ensure Audit readiness and Secure the proper documentation / approvals as per the exceptional committee matrix for all incidents that differ from the contractually agreed terms and conditions.
 </li>
 <li>
 Provide complete set of shipping documents according to country requirements and business type in advance of shipment arrival in destination country to facilitate / ensure an immediate customs clearance
 </li>
 <li>
 Secure Country importation requirements of local approvals , inspection , insurance , preferential documents including governmental portals management i.e CargoX
 </li>
 <li>
 Work with internal teams and external parties (Customs authority , Chamber of commerce , MOH, EDA, NAFEZA ..etc) to address any Product Classification issues that may hinder the local approvals &amp; ultimately customs clearance procedures.
 </li>
 <li>
 Mitigate any issues related to customs fees , duties, clearance procedures, demurrages, etc.
 </li>
 <li>
 Contribute Actively to local / sub regional S&amp;OP meetings and ensure close alignment with local stakeholders (business, CPL functions, supply chain, distribution, RA, Quality, etc.) to deliver business results
 </li>
 <li>
 Act as first point of contact to manage escalations and exceptions from service delivery network for all customer solutions matters including but not limited to blocked orders, allocations, customer requests, governmental requirements etc.
 </li>
 <li>
 Responsible for successful execution of country portfolio of O2B Shared Service Centre Operators.
 </li>
 <li>
 Manage and resolve customer complaints in collaboration with concerned department/s (Pharmacovigilance, Quality, RA..etc) .
 </li>
 <li>
 Maximize customer service experience by better understanding Customer needs and offering Value Added Solutions to develop and execute joint operations plans
 </li>
 <li>
 Steer high level of attention to new launches and strategic products to match the organizational strategy whilst materializing the business plans.
 </li>
 </ul>
 
 
 
 
 
 
 Your Experience
 
 
 <ul>
 <li>
 Bachelor s degree
 </li>
 <li>
 3 years of customer operational experience in customer solutions ,order to cash , Export business , distribution and supply chain
 </li>
 <li>
 Deep understanding of end to end order to cash operations with particular focus on commercial and customer services
 </li>
 <li>
 Ability to use judgment to provide solutions to complex business problems and think beyond local context
 </li>
 <li>
 Strong stakeholder management capabilities and comfortable working with all levels of management
 </li>
 <li>
 Mature business ethics and deep understanding of applicable regulatory requirements
 </li>
 <li>
 Assertive, competent, confident, and resilient , Excellent analytical and communication skills
 </li>
 <li>
 French is a desired add on
 </li>
 </ul>
 
 
 Empowered to Achieve
 
 
 
 At Bayer, we&rsquo;re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer
 
 
 We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 
 
 If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 
 
 You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 
 
 
 
 Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
 
 
 
</div>

Customer Solution Manger

Amazon

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3093635
</div>

Operations Manager, Fulfilment Center Operations

Lychee Egypt

<div>
 
 The Product Manager &ndash; Applications plays a key role in shaping how users experience our digital products. This role owns the vision, evolution, and success of our applications, transforming business needs and user insights into intuitive, high-impact digital solutions. By working closely with cross-functional teams, the Product Manager ensures our applications continuously evolve, deliver real value, and create meaningful experiences for customers and internal users alike.
 
 
 
 
 
 
 Who are we?
 
 
 
 Lychee is the leading player in the rapidly growing healthy food industry in Egypt, with a unique and highly scalable position in the market that combines a healthy fast- food retail arm and a manufacturing arm for healthy packaged foods. Most notably fresh juices and Greek yogurt.
 
 
 
 
 
 As part of our greater mission to make healthier food choices accessible and sustainable for people's everyday lifestyle - we're extending our commitment to the region with our entry into the Saudi Arabian market, with a substantial retail expansion plan and on-ground operations starting Q2, 2025 in Riyadh.
 
 
 
 
 
 Lychee relies on both its manufacturing capabilities and brand recognition built over a decade to expand its retail operations seamlessly based on customer demand and to scale its existing presence in modern trade, traditional trade and quick commerce.
 
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Own the product roadmap for the application, aligning features and enhancements with business objectives.
 </li>
 <li>
 Gather and translate business, user, and stakeholder requirements into clear product requirements and user stories.
 </li>
 <li>
 Act as the main point of contact between business, engineering, UX/UI, QA, and external vendors.
 </li>
 <li>
 Prioritize backlog items based on impact, effort, customer value, and strategic importance.
 </li>
 <li>
 Lead application releases, ensuring timely delivery, quality, and proper documentation.
 </li>
 <li>
 Monitor application performance, usability, and KPIs (usage, adoption, bugs, conversion, etc.).
 </li>
 <li>
 Conduct user research, feedback analysis, and market benchmarking to drive continuous improvement.
 </li>
 <li>
 Ensure application compliance with security, data privacy, and regulatory requirements.
 </li>
 <li>
 Identify and manage risks, dependencies, and change requests related to the application.
 </li>
 <li>
 Support post-launch activities including training, adoption, enhancements, and issue resolution.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for?
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems or any relevant field
 </li>
 <li>
 Minimum 3 years of experience as Product Manager; preferably, managing mobile and web applications
 </li>
 <li>
 Strong understanding of software development lifecycle and methodologies
 </li>
 <li>
 Customer centric mindset with strong attention to detail and execution
 </li>
 <li>
 Familiarity with tools such as Jira, Confluence, Figma, or similar product tools
 </li>
 <li>
 Knowledge of Egyptian firefighting standards, food safety, and construction codes.
 </li>
 <li>
 Proficient user of MS Office
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Strong problem solving and documentation skills
 </li>
 <li>
 Ability to work in a fast-paced environment and handle pressure.
 </li>
 </ul>
 
 
 
 
 At Lychee, we value the unique strengths each individual brings, fostering a diverse, inclusive workplace that thrives on varied perspectives. We celebrate differences as drivers of innovation, creativity, and growth, ensuring every team member can contribute their best.
 
</div>

Product Manager

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