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customer service sales representative Jobs in Cairo

customer service sales representative

customer success manager

Foodics

<div>
 
 Who Are We❓
 
 
 
 We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 We are looking to hire a tech-savvy customer-passionate Customer Success Manager in Egypt to support the team in providing our clients with the smoothest experience!
 
 
 This person will be handling accounts, supporting the on-boarding process working hand-in-hand with the Onboarding team. As well as working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Professionally manage your team of Customer Success consultants who build customer relationships with a portfolio of assigned accounts, fostering a culture of excellence and customer-centricity
 </li>
 <li>
 Make sure your team meets and exceeds customer retention goals and ensure consistently high retention rates and increase the total NRR and ARR
 </li>
 <li>
 Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
 </li>
 <li>
 Analyze customer feedback and data to drive continuous improvement in our products and services
 </li>
 <li>
 Provide regular reports and insights to senior management on key customer metrics and trends
 </li>
 <li>
 Gain a thorough understanding of assigned client's needs, business objectives, and processes to ensure that they successfully adopt and deploy Foodics
 </li>
 <li>
 Ensure that customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services, integrations, and features
 </li>
 <li>
 Identify risks to client success and aggressively/proactively engage the client whenever there's an identified retention issue
 </li>
 <li>
 Develop and execute retention plans for customers who may be at risk
 </li>
 <li>
 Drive resolution of escalated account issues in coordination with Billing, Support, and other departments
 </li>
 <li>
 Gain and maintain an expert knowledge of Foodics products and services
 </li>
 <li>
 Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers
 </li>
 <li>
 Manage contract related inquiries, questions, and issues from clients and other departments
 </li>
 <li>
 Liaise with other team leaders to make sure that Foodics clients are getting the best service possible
 </li>
 <li>
 Stay up-to-date with industry trends and best practices in customer success and restaurant management technology
 </li>
 <li>
 Act as the primary point of contact for "Code Red" account escalations, providing a calm, authoritative presence for disgruntled clients while negotiating win-win resolutions
 </li>
 <li>
 Empower the team with clear "Escalation Paths," defining exactly when and how a technical or billing issue should be moved up the chain to deliver the best customer experience for the clients
 </li>
 <li>
 Orchestrate cross-departmental "War Rooms" for complex deployments or accounts requiring multi-disciplinary support (e.g., bridging the gap between Tech Support and Product for a specific bug)
 </li>
 <li>
 Facilitate Business Reviews (QBRs) for high-value stakeholders, translating technical usage data into strategic business value for the client's C-suite
 </li>
 <li>
 Collaborate with the Finance &amp; Billing departments to streamline the "Quote-to-Cash" process for renewals, ensuring a frictionless experience for the client
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 BS Degree in Information Technology, Management Information System, Business or relevant field
 </li>
 <li>
 Minimum of 3 years as a team lead/manager in Customer Success or Account Management functions for a technology company, preferably a SaaS company
 </li>
 <li>
 Experience managing a diverse team of account managers/customer success consultants scattered over different cities
 </li>
 <li>
 Experience with account portfolio planning, management, and prioritization
 </li>
 <li>
 High attention to details and willingness to get "in the weeds" to fix a problem
 </li>
 <li>
 Knowledge of customer success best practices
 </li>
 <li>
 Experience driving client adoption of technology or software product
 </li>
 <li>
 Exceptional communication and relationship management skills
 </li>
 <li>
 Fluent in English and Arabic is a must
 </li>
 <li>
 Passion for food and restaurants
 </li>
 <li>
 Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
 </li>
 <li>
 Must be flexible to work in a fast-paced and evolving environment
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Success Manager

Imdad

<div>
 
 We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Commerce support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily e-store operations, including product listings, pricing, inventory, and order management.
 </li>
 <li>
 Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.
 </li>
 <li>
 Track stock levels and collaborate with supply chain and warehouse teams.
 </li>
 <li>
 Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.
 </li>
 <li>
 Manage order processing, payments, and on-time deliveries.
 </li>
 <li>
 Handle customer inquiries across multiple channels (email, chat, phone, social media).
 </li>
 <li>
 Collaborate with logistics and marketing teams to ensure seamless service delivery.
 </li>
 <li>
 Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration or equivalent.
 </li>
 <li>
 Minimum of 2 years' experience in Client Success, with a focus on e-commerce, online customer support, and order processing.
 </li>
 <li>
 Strong customer service background with proven experience in remote client communication.
 </li>
 <li>
 Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.
 </li>
 <li>
 Excellent organizational, multitasking, and communication skills.
 </li>
 <li>
 Ability to perform under pressure and manage multiple responsibilities effectively.
 </li>
 
 </ul>
 
 &nbsp;
 
 Required Skills:
 
 
 <ul>
 <li>
 Active listening.
 </li>
 <li>
 Excellent follow-up and short-hand typing skills.
 </li>
 <li>
 Time Management skills.
 </li>
 <li>
 Very good communication skills (oral &amp; written), and ability to work well in a team.
 </li>
 <li>
 Patient, friendly, tactful and well presented.
 </li>
 <li>
 Good computer skills (MS. Office, Excel).
 </li>
 <li>
 Excellent Arabic and English skills (Written &amp; spoken).
 </li>
 </ul>
</div>

Client Success Specialist - Cairo - Egypt

Concentrix

<div>
 <ul>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

B2B Sales Development Representative - English

Amazon

<div>
 
 Description
 
 
 
 Shopping Experience Protection Operations (SEPO) - Customer Discovery Trust (CDT) is Amazon's comprehensive risk management framework that safeguards the marketplace ecosystem through three core pillars: selling partner account protection, content integrity, and order authenticity assurance. The team investigates and prevents marketplace abuse, handles brand infringement cases, and ensures product authenticity through multiple reporting channels. Operating worldwide, SEPO maintains product quality standards, authenticates merchandise, and supports legitimate sellers while investigating reported violations. Their mission is to establish Amazon as the world's most trusted e-commerce platform by creating a secure environment for customers, brands, and selling partners, while enabling legitimate businesses to thrive through proper verification and swift resolution of quality concerns.
 
 
 Key job responsibilities
 
 
 The Senior Manager leads a large-scale operation overseeing multiple L4 managers and their investigative teams (80+ headcount total), who evaluate seller listings and product quality on Amazon's platforms. This leadership role combines strategic oversight with hands-on team management, focusing on developing talent, maintaining high decision quality standards, and meeting service level agreements. The position requires balancing daily operational excellence with long-term strategic planning, including global project roadmapping and stakeholder collaboration. Success metrics include team performance management, bad debt minimization, and service level achievement. The role demands strong leadership abilities to translate SEPO's vision into actionable strategies, while ensuring compliance with Amazon's policies through effective staffing, conflict resolution, and corrective action implementation
 
 
 A day in the life
 
 
 
 KPI Management
 
 
 
 Lead team performance monitoring
 
 
 Meet targets for decision quality, productivity, and customer experience
 
 
 Present team performance globally
 
 
 Conduct deep metric analysis
 
 
 Drive solutions
 
 
 
 People Development
 
 
 
 Guide career progression for managers and investigators
 
 
 Implement performance feedback systems
 
 
 Identify and fulfill training needs
 
 
 Create development roadmaps
 
 
 Build high-performing teams through hiring and mentoring
 
 
 
 Operations Management
 
 
 
 Process Improvement:
 
 
 Lead complex projects
 
 
 Drive business impact initiatives
 
 
 Collaborate on feature prioritization
 
 
 Ensure timely project delivery
 
 
 Enable team success in improvements
 
 
 
 Stakeholder Management
 
 
 
 Coordinate with internal stakeholders
 
 
 Maintain relationships with support functions
 
 
 Monitor industry fraud trends
 
 
 Lead fraud prevention initiatives
 
 
 Position Amazon ahead of emerging threats
 
 
 
 Core Success Metrics
 
 
 
 Quality metrics achievement
 
 
 Team productivity levels
 
 
 Customer experience scores
 
 
 Project delivery timelines
 
 
 Talent development outcomes
 
 
 Fraud prevention effectiveness
 
 
 This role combines strategic leadership, people management, operational excellence, and fraud prevention expertise.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Current L5/Acting L5 with 2+ years of team management experience
 </li>
 <li>
 2+ years of operational and/or retail management experience
 </li>
 <li>
 Experience using data to influence business decisions
 </li>
 <li>
 Experience as a manager of managers
 </li>
 <li>
 Experience across the domain of risk management &amp; compliance operations
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
 </li>
 <li>
 Experience in operational excellence using six sigma methodologies
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3161978
</div>

Investigation Manager (1 year project)

Pollmeier Massivholz

<div>
 
 
 Egypt has well-established furniture producers with a long tradition.
 
 With over one thousand employees, Pollmeier is the world market and technology leader in the processing of beech hardwood from responsibly managed forests in Germany. Egypt&rsquo;s large furniture production has a high usage of beechwood. Better beechwood products from Pollmeier enable our customers in Egypt to reduce significantly material- and labour costs and improve at the same time the quality of their production. It takes a better awareness of our products and better consultation of the furniture factories to make those benefits visible for our customers.
 
 
 
 
 
 To strengthen our Sales Team, we are looking for a full-time
 
 
 
 Area Sales Manager - Egypt
 
 
 
 to start as soon as possible and join our team working from Cairo/Egypt.
 
 
 
 
 
 
 What you will be responsible for:
 
 
 <ul>
 <li>
 As Area Sales Manager, you are
 
 the face of the Pollmeier brand
 
 and the first point of contact for your customers in a defined sales territory
 </li>
 <li>
 After your first successful sales, you will be
 
 qualifying for a team leader position
 
 and train and guide a team in Egypt
 </li>
 <li>
 You are a
 
 networker
 
 ready to manage, expand, and further develop our existing sales territory
 </li>
 <li>
 You win over your customers preferably in
 
 personal meetings on-site
 
 , while also maintaining contact using digital tools
 </li>
 <li>
 You continuously expand the customer base through the
 
 acquisition of new clients
 
 </li>
 <li>
 You identify and awaken customer needs and thereby create
 
 long-term relationships
 
 for the benefit of end users
 </li>
 <li>
 You coordinate the involvement of
 
 specialists
 
 who support you in sales situations as needed
 </li>
 <li>
 You work closely with the internal sales team and sales management in Germany to achieve agreed sales targets and successfully market our products
 </li>
 </ul>
 
 
 
 
 
 What we are looking for:
 
 
 <ul>
 <li>
 You are
 
 permanently based in Cairo/Egypt
 
 and bring
 
 experience in sales in the timber or wood processing industry
 
 </li>
 <li>
 You
 
 love selling
 
 and
 
 engaging with customers
 
 </li>
 <li>
 You already gained first
 
 experience in leadership
 
 and managing a small team
 </li>
 <li>
 You enjoy being
 
 responsible for your own success
 
 </li>
 <li>
 You are characterized by an
 
 independent and proactive work style
 
 and go the extra mile to achieve your goals
 </li>
 <li>
 You have a strong
 
 emotional connection to wood
 
 as a material, which helps you inspire customers
 </li>
 <li>
 You enjoy traveling regularly within Egypt and hold a valid driver&rsquo;s license
 </li>
 <li>
 You speak Arabic as a native language and have good English skills
 </li>
 </ul>
 
 
 
 
 
 What we offer you:
 
 
 <ul>
 <li>
 Responsibility for
 
 your own sales region
 
 in an innovative, growth- and future-oriented company
 </li>
 <li>
 
 Structured onboarding
 
 to ensure your success in selling our products
 </li>
 <li>
 A family-like, personal atmosphere with
 
 flat hierarchies and short communication paths
 
 </li>
 <li>
 
 Opportunities for promotion and professional development
 
 through our personnel development program
 </li>
 <li>
 An
 
 attractive performance-based salary
 
 that rewards your success
 </li>
 </ul>
 
 
 
 
 
 Take a new path with us and make more of yourself!
 
 
 
 We look forward to your application!
 
 
 
 
 
 We kindly ask you to share your CV in English.
 
</div>

Area Sales Manager - Egypt

Abou Ghaly Motors

<div>
 
 Job Purpose
 
 
 
 <ul>
 <li>
 The Growth Manager is responsible for developing and executing strategies to grow the company's business. They will work closely with the marketing team to develop and implement campaigns that drive new customer acquisition, increase customer retention, and boost revenue. The ideal candidate will have a strong understanding of marketing principles and practices, as well as experience in data analysis and experimentation
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement a comprehensive, data-driven sales strategy aligned with the company's growth objectives
 </li>
 <li>
 Set and manage sales targets, budgets, and KPIs for the entire sales department
 </li>
 <li>
 Recruit, train, coach, and lead a high-performing sales team, fostering a culture of success, accountability, and collaboration.
 </li>
 <li>
 Manage Sales Managers, Account Executives, and other sales staff, setting clear goals and conducting regular performance reviews
 </li>
 <li>
 Personally lead the charge in identifying and securing major new business opportunities and high-value client accounts
 </li>
 <li>
 Manage the sales department budget effectively, ensuring a strong return on investment
 </li>
 <li>
 Work closely with the Operations, Marketing, and Finance departments to ensure seamless service delivery and alignment on pricing and strategy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree in Business Administration, Marketing, Logistics, or a related field
 </li>
 <li>
 A minimum of 10-15 years of progressive sales experience, with at least 5-7 years in a senior sales leadership role (e.g., Sales Manager, Head of Sales, Sales Director)
 </li>
 <li>
 Essential: Proven experience and a deep understanding of the transportation, logistics, or supply chain industry within Egypt
 </li>
 <li>
 A quantifiable and verifiable track record of achieving and exceeding sales targets and driving significant revenue growth
 </li>
 <li>
 A strong, established professional network of contacts within the Egyptian business community (potential clients, industry leaders, etc.)
 </li>
 </ul>
</div>

E- commerce Manager

Premier Services and Recruitment

<div>
 
 
 Job Purpose
 
 
 
 set the strategic direction, lead the growth, and manage all facets of the practice
 
 
 
 Job Duties and Responsibilities
 
 
 <ul>
 <li>
 Set up and manage SAP Practice.
 </li>
 <li>
 Manage all aspects of pre-sales and delivery
 </li>
 <li>
 Build SAP practice team for pre-sales and delivery
 </li>
 <li>
 Manage exiting and new client.
 </li>
 <li>
 Manage full-time and part-time team as well as partners/sub-contractors
 </li>
 <li>
 Drive effective implementation strategies that are based on valid, customer-specific technology value propositions.
 </li>
 <li>
 Manage delivery to ensure the overall success of the implementation/project delivery of SAP solutions and business processes.
 </li>
 <li>
 Work with alliance team and sales team to build relevant alliances, drive GTM (Go to Market) strategy, delivery capabilities and solutions.
 </li>
 <li>
 Must provide leadership and management for the assigned practice and is expected to develop an effective team that will meet and exceed customer expectations.
 </li>
 <li>
 Proactively build and grow a team culture that focuses on successful and enduring customer and partner relationships.
 </li>
 <li>
 Mentor and nurture a team of professionals and create an effective practice team that is capable of solution development, sales enablement, and delivery-market ready solutions.
 </li>
 <li>
 Work with clients directly.
 </li>
 </ul>
 
 
 Skills and Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degrees in accounting, Computer Science, finance or related field.
 </li>
 <li>
 Minimum of 15 years SAP consulting services
 </li>
 <li>
 Experience of a leading position in SAP service delivery role, providing administrative and customer facing support across several delivery processes
 </li>
 <li>
 Proven work experience as SAP Application / Operations Manager or similar role
 </li>
 <li>
 Knowledge of organizational effectiveness and operations management
 </li>
 <li>
 Experience budgeting and forecasting
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Leadership ability
 </li>
 <li>
 Deep understanding of ITIL based Service Delivery Processes and Framework
 </li>
 <li>
 Experience working in a Managed Service environment
 </li>
 <li>
 Ability to convey decisions and requirements succinctly and appropriately.
 </li>
 </ul>
</div>

SAP Deputy Director

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