customer success manager

Pacvue

<div></div><div>About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?
<ul>
<li>Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.</li>
<li>Have fun &ndash; we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.</li>
<li>Learn &ndash; from the best! Our team is full of talented people who want to help you learn, grow &ndash; providing you with mentorship, the industry's best practices and thought leadership.
</li><li>Grow fast &ndash; the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.</li>
</ul>
About the role:

The Customer Success Manager can develop relationships and with an assigned book of Pacvue's clients and may assist with larger or more complex accounts. Liaising with internal departments, you will be a day-to-day contact for client requests, addressing and resolving their issues within established processes, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their client management skills to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will also support ongoing internal processes and workflows and provide feedback for continuous improvement.

Responsibilities:
<ul>
<li>Ensure customer success by providing reliable, high-quality technical support and responsive service.</li>
<li>Foster account growth/expansion by identifying opportunities and sharing them with senior team members.</li>
<li>Provide tactical account support by executing established account plans and documenting client progress.</li>
<li>Escalate complex client issues to senior team members and leadership as appropriate.</li>
<li>Develop working knowledge of the Pacvue platform and retail media landscape and participate in internal training and knowledge-sharing activities.</li>
<li>Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education by providing feedback and assisting with documentation as needed..</li>
<li>Follow established team processes and suggest improvements through appropriate channels.</li>
<li>Educate users on latest SaaS platform features with guidance from senior team members when needed.</li>
<li>Address technical issues relating to software function and upgrades by troubleshooting common issues and escalating advanced concerns.</li>
<li>Collect and share client feedback with R&amp;D team senior team members to help inform product discussions.</li>
<li>Create product reports and recreate errors for documentation and communication with developers under guidance from senior team members.</li>
</ul>
Skills &amp; Qualifications:
<ul>
<li>2+ years of digital/search advertising work experience and domain knowledge</li>
<li>2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)</li>
<li>Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus</li>
<li>Experience with social commerce platforms, like TikTok, a plus</li>
<li>Customer success, consulting service or pre-sales experience and expertise a plus</li>
<li>Great interpersonal skills, team player and customer service focused attitude</li>
<li>High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go</li>
<li>Ability to operate simultaneously and effectively in primarily tactical execution-focused responsibilities while developing strategic skills over time</li>
<li>Strong analytical skills</li>
<li>Moderate Excel skills</li>
</ul>
Benefits:
<ul>
<li>Unlimited Paid Time Off</li>
<li>Paid Holidays and Floating Holidays</li>
<li>Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance</li>
<li>401k with Employer Match</li>
<li>Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization</li>
<li>Paid Parental Leave</li>
</ul>
The annual base salary range for this position is $70,000-$90,000 USD. The actual salary will vary depending on the applicant's experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue's highly attractive incentive plans, full details will be provided during the recruitment process.

#LI-Remote<div>
Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div></div>

Customer Success Manager

Flock Safety

<div><h1 class="jobSectionHeader">Who is Flock?</h1>
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We&rsquo;re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It&rsquo;s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we&rsquo;re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.<h1 class="jobSectionHeader">
The Opportunity</h1>
As an Majors Customer Success Manager (CSM) at Flock Safety, you will serve as a strategic advisor and executive partner to some of our largest and most complex customers. You&rsquo;ll be responsible for driving measurable outcomes, strengthening multi-threaded relationships, and ensuring that our solutions align with each agency&rsquo;s strategic goals around safety, transparency, and community impact.
This role is ideal for a seasoned CSM who thrives in strategic environments, balancing executive engagement with day-to-day program execution, while influencing outcomes across diverse stakeholders, from command staff to IT to city leadership.<h1 class="jobSectionHeader">
The Skillset</h1><ul><li>
Strategic Relationship Management: 5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.</li><li>
Executive Presence: Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.</li><li>
Business Acumen: Strong understanding of organizational goals, budgeting cycles, and how to tie Flock&rsquo;s solutions to tangible operational and community outcomes.</li><li>
Program Leadership: Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.</li><li>
Analytical Mindset: Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.</li><li>
Cross-Functional Collaboration: Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment.</li><li>
Public Safety or Security Experience (Preferred): Understanding of government operations, procurement processes, or public safety workflows.</li></ul>
Feeling uneasy that you haven&rsquo;t ticked every box? That&rsquo;s okay; we&rsquo;ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.<h1 class="jobSectionHeader">
90 Days at Flock</h1>
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days<ul><li>
Complete onboarding on Flock&rsquo;s platform, customer success playbooks, and engagement tools</li><li>
Shadow customer calls to learn success metrics, workflows, and value levers for various segments</li><li>
Begin resolving support tickets and co-facilitating customer training sessions</li></ul>
The First 60 Days<ul><li>
Independently lead onboarding sessions for new customers, driving early adoption</li><li>
Conduct regular health checks and usage reviews; begin surfacing potential renewal risks and expansion opportunities</li><li>
Deliver training and best practice webinars aligned to adoption goals</li></ul>
90 Days &amp; Beyond<ul><li>
Manage the full customer lifecycle with a focus on retention and strategic expansion</li><li>
Facilitate QBRs, renewal conversations, and solutions presentations to communicate value and uncover growth</li><li>
Contribute to evolving CSM playbooks and internal enablement for scalable impact</li></ul><h1 class="jobSectionHeader">
Salary &amp; Equity
</h1>In this role, you&rsquo;ll receive a starting salary between $170,000 and $194,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.<h1 class="jobSectionHeader">
The Perks</h1>
Flexible PTO: We seriously mean it, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility &amp; Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com
Compensation Range: $170K - $194K</div>

Customer Success Manager, Majors

ALIS by Medtelligent

<div>
 
 Company Description
 
 
 
 
 Customer Success Specialist
 
 
 
 
 Full Time
 
 
 
 Candidates with the flexibility to work
 
 Tuesday through Saturday
 
 , specifically the
 
 8:00 AM &ndash; 4:00 PM
 
 or
 
 10:00 AM &ndash; 6:00 PM
 
 shifts, may be prioritized.
 
 
 <ul>
 <li>
 If you are based in the Chicagoland area, you&rsquo;ll be required to work onsite for your first 90 days. After that, your schedule (in-office, hybrid, or remote) will be determined in alignment with performance and team needs.
 
 
 </li>
 </ul>
 
 Yearly Rate:
 
 $50,000-$65,0000
 
 
 
 Sponsorship:
 
 We are not able to provide employment sponsorship, including OPT or STEM OPT.
 
 
 
 Application Process:
 
 
 
 To be considered for this role, please include a response to "Why ALIS" in your application.
 
 
 
 Interview steps may include:
 
 
 
 <ul>
 <li>
 Phone Screen with a recruiter
 </li>
 <li>
 Video Interview with Hiring Manager
 </li>
 <li>
 In Person interview in our Chicago office
 
 
 </li>
 </ul>
 Job Description
 
 
 
 About The Role
 
 
 
 As a success specialist, you will be responsible for directly helping clients, internal teams, and third party vendors troubleshoot issues with the ALIS software product over the phone (mainly) and via email. This position is absolutely critical to the frontline community staff that rely on the ALIS success team for assistance and the members of this team take their job of helping people seriously. If you dislike taking phone calls or connecting with people voice to voice - this position is not for you!
 
 
 ALIS clients are very kind and appreciative of the help the success team gives so this is not a call center or consumer complaint type job - it is a position in which you truly get to know front line workers and assist them in navigating the ALIS software and technology concepts. Individuals that succeed in this position are great on the phone, build strong relationships, have a passion for leveraging technology to solve real world problems, and love finding a way to &ldquo;say yes&rdquo;.
 
 
 Members of the success team also work to develop technical &ldquo;specialties&rdquo; related to different parts of the ALIS software (clinical, billing, CRM, integrations, pharmacy, etc.)
 
 
 
 What you'll be doing
 
 ...
 
 
 <ul>
 <li>
 Monitoring and responding to phone calls and emails
 </li>
 <li>
 Report on, investigate, and respond to all tickets and escalations
 </li>
 <li>
 Timely maintenance of information in ticket tracking system
 </li>
 <li>
 Specialization in a/multiple ALIS modules
 </li>
 <li>
 Participation in on-call rotation
 </li>
 <li>
 Special projects and form markup
 </li>
 <li>
 Answering phone calls &amp; emails
 </li>
 <li>
 Participate in on-call (off hours) success responsibilities
 </li>
 <li>
 Document outcomes of customer interactions
 </li>
 <li>
 Attend scrum meetings
 </li>
 <li>
 Track progress toward ticket goals
 </li>
 <li>
 Attend PM / specialization meetings
 </li>
 <li>
 Write escalation tickets
 </li>
 <li>
 Attend L10s &amp; fill out score cards
 </li>
 <li>
 Sync with Team Lead on status toward goals
 </li>
 <li>
 Review customer specific SOPs
 </li>
 <li>
 Execute on long-term projects
 </li>
 <li>
 Focused goals toward specialization
 </li>
 <li>
 Learn new success tools &amp; practices
 </li>
 <li>
 Reach specialization milestones
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 You&rsquo;ll Thrive in This Role If You Are&hellip;
 
 
 
 <ul>
 <li>
 Reliable: You show up at work for your team and the clients and look forward to doing it.
 </li>
 <li>
 Positive with an optimistic attitude: You look at the bright side of life and generally speaking, have a good attitude and professional demeanor.
 </li>
 <li>
 Calm and collected: You aren&rsquo;t pulled into drama or anxiety but can see clearly in order to help others.
 </li>
 <li>
 A Good communicator: You are transparent with information and pay attention to details.
 </li>
 <li>
 Patient and Kind: You do not get frustrated with people that are less knowledgeable or tech savvy than yourself. You are empathetic and kind to others.
 </li>
 <li>
 Continuously Displaying Good judgment: You can prioritize needs appropriately.
 </li>
 <li>
 Detail oriented: You care about getting small details right.
 </li>
 <li>
 Committed to ongoing personal and professional growth: You seek to grow and evolve in ways related to career development and personally.
 </li>
 <li>
 Continuously Displaying High integrity: You tell the truth even when it is hard to do so. You avoid drama and gossip and prefer to bond over growth, positivity, and optimism.
 </li>
 <li>
 Adaptable and flexible: You don&rsquo;t freak out if plans change or meetings get moved.
 </li>
 <li>
 Solution oriented: You take ownership to actually solve problems instead of just reporting all of the issues.
 </li>
 <li>
 Striving for excellence / finding ways to delight clients: Not just someone looking to cross a task off their list but spending time to over deliver and leave the relationship better than you found it. The company and this team commits itself to high standards for reliability and performance.
 </li>
 <li>
 Technologically savvy: You like to help others troubleshoot technology and hardware issues and you have an interest in new technologies and data. Good with G-Suite, Gmail, word, and excel.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Why You&rsquo;ll Love It Here:
 
 
 
 <ul>
 <li>
 10 days of PTO ( year 1)
 </li>
 <li>
 8 Company Holidays ( office will be closed)
 </li>
 <li>
 2 Floating Holidays
 </li>
 <li>
 Subsidized Medical, dental and vision insurance
 </li>
 <li>
 401k Plan + Up to 4% Matching
 </li>
 <li>
 Pre-tax Commuter Benefits
 </li>
 <li>
 Flexible Work arrangements available
 </li>
 <li>
 Casual Dress
 </li>
 <li>
 Referral Bonuses
 </li>
 <li>
 Employee Assistance Fund
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 Paid Jury duty &amp; Bereavement Leave
 </li>
 <li>
 Length of stay rewards
 </li>
 <li>
 Company bonus pool
 </li>
 <li>
 HSA and FSA
 </li>
 <li>
 Life Insurance policy subsidized by Company
 
 
 </li>
 </ul>
 
 ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.
 
</div>

Customer Success Specialist

GuidePoint Security

<div><div>GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.</div>
The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Responsibilities:
<ul><li>Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.</li>
<li>Day to day responsibilities to include:
<ul><li>Respond to Customer inquiries in a timely fashion and move to resolution</li>
<li>Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE</li>
<li>Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings</li>
<li>Develop and maintain relationship with GuidePoint key Vendors and Account Executive's Customers</li>
<li>Leverage Vendor resources and relationships to bring value to Customers</li>
</ul></li><li>Improve more frequent calls and higher touch for AE's customer base</li>
<li>Manage open opportunities in existing accounts with guidance from AE</li>
<li>Identify whitespace opportunities with customers and vendors</li>
<li>Represent GPS AE at customer meetings as needed</li>
<li>With AE guidance, close renewal, upsell and net new sales cycles</li>
<li>Proactive support for upcoming renewals, identifying upsell and proactive support for existing business</li>
<li>Collaborate on promoting marketing communication to account base with targeted follow up</li>
<li>Focus on driving and selling GPS Professional Services Engagements across targeted account base</li>
<li>Assist AE in forecast management and internal strategic reporting</li>
<li>If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities</li>
<li>All other duties as assigned</li>
</ul>
Experience Requirements:
<ul>
<li>Proven success in Inside Sales</li>
<li>Cyber Security experience required</li>
<li>Must have outstanding attention to detail and commitment to follow-through</li>
<li>Ability to work well within a team</li>
<li>Strong ability to multitask</li>
<li>An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity</li>
<li>Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents</li>
<li>Ability to work flexible work schedule required</li>
<li>Requires experience in Salesforce.com and Microsoft office</li>
<li>Bachelor's Degree is preferred</li>
</ul><div>
We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application. 

Why GuidePoint? 
 
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company's success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation. 
 
Some added perks&hellip;.
<ul>
<li>Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)</li>
<li>Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)</li>
<li>Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans</li>
<li>12 corporate holidays and a Flexible Time Off (FTO) program</li>
<li>Healthy mobile phone and home internet allowance</li>
<li>Eligibility for retirement plan after 2 months at open enrollment</li>
<li>Pet Benefit Option</li></ul></div></div>

Account Manager (North Central)

Sidley Austin

<div>Summary:

The Product Manager is strategic, data-driven, and customer-centric role that will be responsible for supporting product vision and strategy, maintaining and executing roadmaps, and delivering features that solve customer problems and align with business goals. The Product Manager will be responsible for stakeholder engagement and backlog refinement in coordination with senior team members. The ideal candidate will bring a balance of strategic thinking and tactical execution, ensuring alignment with department and practice priorities.
Duties and Responsibilities:
<ul><li>Contribute to and help execute the product strategy and roadmap for AI-powered practice solutions in alignment with the group and department goals.</li><li>
Maintain, communicate and provide feedback on the roadmap for assigned products, balancing near-term customer needs with established long-term team and department vision.</li><li>
Maintain working knowledge of AI/ML technologies as well as product delivery processes and practices to inform product decisions and foster innovation.</li><li>
Monitor customer feedback and AI trends to inform backlog priorities and suggest incremental improvements.</li><li>
Support key lifecycle activities for AI products, including requirements definition, delivery readiness and execution as well as product iteration.</li><li>
Define and prioritize product features based on customer needs, market research, and technical feasibility.</li><li>
Coordinate with cross-departmental teams to ensure seamless delivery of AI projects.</li><li>
Collaborate with key stakeholders to understand their AI workloads, pain points, and future requirements.</li><li>
Help track and report on agreed KPIs and success metrics; support stakeholder reviews of outcomes.</li><li>
Engage with stakeholders to gather insights and feedback on AI solutions.</li><li>
Ensure that AI-driven products address real-world problems and provide measurable value.</li><li>
Develop creative solutions and make improvements to processes, programs, and policies to enhance the effectiveness and efficiency of AI-driven products.</li><li>
Follow and reinforce responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies.</li></ul><div>
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.</div>
Target Salary Range: $135,000 &ndash; $150,000 if located in Illinois Qualifications:
<div>
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).</div><div> 
</div><div>Education and/or Experience:
</div><div>Required:</div><ul><li>
Bachelor&rsquo;s degree in Business, Engineering, Computer Science or related field
</li><li>A minimum of 5 years product management or product development experience</li><li>
Experience with agile methodologies and product management tools</li><li>
Demonstrated ability to make data-driven decisions</li><li>
Demonstrated track record of identifying process improvement opportunities and implementing innovative solutions that improve efficiency, quality, or stakeholder experience</li></ul><div>
Preferred:</div><ul><li>
Experience coming from or building a strong product culture within an organization</li><li>
Demonstrated ability to transition organizations into product-oriented cultures, shifting mindsets from project delivery to sustainable product thinking</li><li>
AI literacy and direct experience launching AI-enabled products or features</li></ul><div>
Other Skills and Abilities:</div><div>
The following will also be required of the successful candidate:</div><ul><li>
Strong organizational skills</li><li>
Strong attention to detail</li><li>
Good judgment</li><li>
Strong interpersonal communication skills</li><li>
Strong analytical and problem-solving skills</li><li>
Able to work harmoniously and effectively with others</li><li>
Able to preserve confidentiality and exercise discretion</li><li>
Able to work under pressure</li><li>
Able to manage multiple projects with competing deadlines and priorities</li></ul>
Sidley Austin LLP is an Equal Opportunity Employer
#LI-Hybrid
#LI-HM1</div>

Product Manager

Heat Free Hair

<div>At Heat Free Hair, we are hair experts who strive every day to make women look and feel even more beautiful while staying true to who they naturally are. We are a team of quality-obsessed, strategic thinkers driven by innovation and elevated experiences.
Named one of Fast Company&rsquo;s Top 5 Most Innovative Beauty Brands, we are redefining beauty standards through premium products that solve real pain points &mdash; while delivering the elevated service our customers deserve.
We&rsquo;re looking for a data-driven, hair-obsessed Lifecycle Marketing Manager to help strengthen and scale the customer journey across every touchpoint.
This role is ideal for a strong lifecycle executor who is ready to deepen their strategic ownership. You will lead execution across Email, SMS, Push, and Direct Mail &mdash; while growing into increased responsibility for retention strategy, LTV optimization, and performance insights over time.
Requirements for Success<ul><li>Deep understanding of Black women&rsquo;s hair, extensions, natural textures, and styling methods. You understand customer concerns at every stage of her hair journey and can speak to them clearly and persuasively.</li><li>Impeccable taste with a strong understanding of elevated, modern Black beauty aesthetics.</li><li>Extremely detail-oriented and highly organized. You execute reliably and don&rsquo;t let things slip.</li><li>Strong direct-response copywriter who understands how to drive measurable action &mdash; and can confidently write and edit in our brand voice so messaging resonates deeply with our core customer. You are comfortable refining agency and contractor copy to meet our tone and standards.</li><li>Strong content planning and research skills. You proactively study customer behavior, reviews, objections, trends, and performance data to inform campaign planning.</li><li>Strong SMS marketing foundation with hands-on experience executing campaigns and flows.</li><li>Familiarity with RFM segmentation, LTV metrics, and retention reporting &mdash; with a desire to deepen strategic expertise in these areas.</li><li>Data-comfortable. You can read performance reports, identify trends, and contribute to structured testing plans.</li><li>Experience working with subscriptions and retention marketing is a plus.</li><li>AI-curious and open to leveraging tools that improve efficiency and personalization.</li><li>Scrappy and hands-on. Willing to build campaigns, QA flows, edit creative, and execute within Klaviyo and SMS platforms.</li></ul> 
Requirements 
Responsibilities
Email Marketing<ul><li>Own the email content calendar and lifecycle campaign strategy</li><li>Develop weekly campaign briefs, messaging direction, segmentation strategy, and offer positioning</li><li>Lead lifecycle flow strategy (welcome, abandoned cart, post-purchase, winback, etc.) and identify opportunities for optimization</li><li>Create structured quarterly testing roadmap (subject lines, segmentation, timing, creative angles, offers)</li><li>Manage and direct our email design agency &mdash; ensuring clear briefs, strong creative direction, on-brand messaging, and timely execution</li><li>Review and edit agency copy to ensure it reflects our brand voice and resonates deeply with our core customer</li><li>Serve as verbal and strategic gatekeeper in collaboration with the Creative Director</li><li>Analyze performance data and provide structured insights and recommendations</li></ul>
SMS Marketing<ul><li>Own execution of SMS campaigns and flows</li><li>Support list growth and lead capture optimization</li><li>Contribute to ongoing testing and performance improvements</li><li>Align SMS messaging with email campaigns and overall lifecycle strategy</li><li>Help implement personalization and automation improvements</li></ul>
Push &amp; Direct Mail<ul><li>Manage push notification scheduling and alignment with campaigns</li><li>Support direct mail lifecycle initiatives to improve repeat purchase</li></ul>
Data, Reporting &amp; Retention Growth<ul><li>Monitor LTV and repeat purchase performance</li><li>Contribute to improving RFM segmentation over time</li><li>Analyze campaign performance and identify opportunities for optimization</li><li>Participate in weekly (transitioning to bi-weekly) lifecycle performance reviews</li><li>Gradually take on increased ownership of retention insights and strategy</li></ul>
What Success Looks Like<ul><li>Improved campaign execution and consistency</li><li>Stronger-performing lifecycle flows</li><li>Increased repeat purchase rate</li><li>Clear, structured testing plans</li><li>Growing confidence in retention reporting and strategic ownership</li></ul> 
Benefits 
 
Compensation &amp; Benefits
This role offers a base salary of $100,000&ndash;$110,000, commensurate with experience.
In addition, this position is eligible for a performance-based bonus tied to retention and lifecycle growth goals, with an on-target bonus range of 5&ndash;15% of base salary.
Performance metrics may include:<ul><li>LTV growth</li><li>Repeat purchase rate</li><li>RFM improvement</li><li>Lifecycle revenue contribution</li><li>Execution of structured testing initiatives</li></ul>
In addition to competitive compensation and performance bonus eligibility, we offer a generous PTO policy, health and dental insurance, and a product stipend so you can experience and represent the brand firsthand.</div>

Lifecycle Marketing Manager

Morgan & Morgan

<div><div>At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.</div>
Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities
<ul>
<li>Daily interaction with existing and potential clients, via telephone and in person</li>
<li>Order medical records from providers and communicate with clients and providers during the course of treatment</li>
<li>Obtain documents necessary to support injury and/or liability positions</li>
<li>Interact with insurance carriers and healthcare providers to secure records and account balances</li>
<li>Work directly with multiple coworkers involved in the management and support of case files</li>
<li>Maintain organized case files</li>
<li>Prepare comprehensive demands and assemble support for submission to carriers</li>
<li>Interact with attorneys and present case synopsis when required</li>
<li>Manage case files from intake to closing under the direction of an attorney</li>
<li>Performs other related duties as assigned to meet the needs of the business</li>
</ul>
Qualification
<ul>
<li>Bachelor's degree (preferred)</li>
<li>Prior experience as a Personal Injury Case Manager preferred</li>
<li>At least 2 years of working in a legal position or insurance adjuster experience preferred</li>
<li>Ability to be a team player and follow procedures</li>
<li>Proactive interaction with clients, insurance companies and medical providers</li>
<li>Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision</li>
<li>Highly organized with the ability to juggle multiple deadlines in a fast-paced environment</li>
<li>Strong writing and communication skills along with attention to detail</li>
<li>Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm</li>
<li>Remote and/or hybrid not eligible</li>
</ul>
The range for this position starts at $60,000 - 85,000 with bonus eligibility

#LI-KL1<div>
Benefits

Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy

Here is a link to Morgan &amp; Morgan's privacy policy.</div></div>

Case Manager

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