customer success manager

LSEG (London Stock Exchange Group)

<div><div>As a Customer Success Manager, you will be a trusted advisor to our Trading Customers, guiding them through their customer experience journey with our Trading Desktop. Your primary focus will be on driving the adoption, integration, and expansion of our solutions into the daily workflow of end-users, ensuring their retention and satisfaction.</div><div></div><div>
In this role, you will develop and implement customer success strategies and plans for trading accounts to drive revenue retention. You will deliver highly engaging, customized workflow-based customer engagements and build deep relationships with key customers to advise on engagement strategies. By participating in industry events alongside the team, you will develop networking opportunities, enhance our brand presence, and stay up-to-date on industry trends.</div><div></div><div>
We believe in delivering a world-class customer experience. You will visit customers, build relationships with the user community, and partner with Account Managers and Sales Leaders to provide insights on customer health, focusing on retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition teams to ensure customer needs align with our product roadmap.</div><div></div><div>
What We Stand For</div><div>
We are committed to providing exceptional customer experiences, ensuring that every interaction is meaningful and impactful. Our dedication to building deep, meaningful relationships with our customers is at the core of our values. We continuously strive for improvement and innovation in our services, always seeking new ways to enhance the customer journey and deliver outstanding results.</div><div></div><div>
Role Overview:</div><ul><li><div>
Develop and implement customer success strategies and plans for trading accounts to drive revenue retention.</div></li><li><div>
Deliver highly engaging, customized workflow-based customer engagements.</div></li><li><div>
Build deep relationships with key customers to advise on engagement strategies.</div></li><li><div>
Participate in industry events to develop networking opportunities, enhance brand presence, and stay current on industry trends.</div></li><li><div>
Monitor customer health, adoption metrics, renewals, and the execution of customer success plans.</div></li><li><div>
Partner with sales leadership to provide insights on customer health, focusing on adoption, expansion opportunities, and renewals.</div></li><li><div>
Provide insights to Market Development, Customer Operations, and Customer Proposition teams on customer experience and industry trends to drive the voice of the customer in business strategy.</div></li><li><div>
Contribute to the overall vision and strategy of the Customer Success Management Group.</div></li></ul><div></div><div>
A CSM's Success Will Be Measured By:</div><ul><li><div>
High-value customer engagements and onboarding activities, including various types of training and presentations.</div></li><li><div>
The breadth and depth of customer relationships.</div></li><li><div>
Retention and risk mitigation management.</div></li><li><div>
Driving account growth with sales.</div></li><li><div>
Contributions to role and process improvement.</div></li></ul><div></div><div>
Qualifications/Skills:</div><ul><li><div>
Several years of customer service, client relationship experience, pre-sales, or a trading role in the banking or financial sector is a plus.</div></li><li><div>
Preferably with knowledge of and experience in the FX trading space.</div></li><li><div>
Good communication and presentation skills with the ability to adapt style depending on the audience (C-Level/Leadership/Team).</div></li><li><div>
Proven track record of identifying customer needs and successfully implementing retention and adaptation strategies.</div></li><li><div>
Ability to adapt and thrive in a fast-paced environment and rapidly changing market.</div></li></ul><div></div><div>
WHY JOIN US?</div><div>
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme<br>
Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data<br>
Professional Development: Quarterly Connects to ensure you meet your Goals &amp; Objectives<br>
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily &quot;Me Hour&quot;, Annual wellness allowance<br>
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising</div><div></div><div>
Career Stage:</div>
Senior Associate<div></div><div>
London Stock Exchange Group (LSEG) Information:</div><div>
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</div><div></div><div>
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</div><div></div><div>
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</div><div></div><div>
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</div><div></div><div>
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</div><div></div><div>
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.</div><div></div><div>
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</div><div></div><div>
Please take a moment to read this <div>privacy notice</div> carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, <div>your rights and how to contact us as a data subject</div>.</div><div></div><div>
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</div></div>

Customer Success Manager

Foodics

<p></p><div><p><b>Who Are We❓</b></p><p>
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p></p><p><b>
The Job in a Nutshell</b></p><p>
We are looking to hire a tech-savvy customer-passionate Customer Success Manager in Egypt to support the team in providing our clients with the smoothest experience!<br>
This person will be handling accounts, supporting the on-boarding process working hand-in-hand with the Onboarding team. As well as working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.</p><p></p><p><b>
What Will You Do❓</b></p><ul><li>
Professionally manage your team of Customer Success consultants who build customer relationships with a portfolio of assigned accounts, fostering a culture of excellence and customer-centricity.</li><li>
Make sure your team meets and exceeds customer retention goals and ensure consistently high retention rates and increase the total NRR and ARR.</li><li>
Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle.</li><li>
Analyze customer feedback and data to drive continuous improvement in our products and services.</li><li>
Provide regular reports and insights to senior management on key customer metrics and trends.</li><li>
Gain a thorough understanding of assigned client&rsquo;s needs, business objectives, and processes to ensure that they successfully adopt and deploy Foodics</li><li>
Ensure that customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services, integrations, and features.</li><li>
Identify risks to client success and aggressively/proactively engage the client whenever there&rsquo;s an identified retention issue.</li><li>
Develop and execute retention plans for customers who may be at risk</li><li>
Drive resolution of escalated account issues in coordination with Billing, Support, and other departments.</li><li>
Gain and maintain an expert knowledge of Foodics products and services.</li><li>
Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers.</li><li>
Manage contract related inquiries, questions, and issues from clients and other departments.</li><li>
Liaise with other team leaders to make sure that Foodics clients are getting the best service possible.</li><li>
Stay up-to-date with industry trends and best practices in customer success and restaurant management technology.</li><li>
Act as the primary point of contact for &quot;Code Red&quot; account escalations, providing a calm, authoritative presence for disgruntled clients while negotiating win-win resolutions.</li><li>
Empower the team with clear &quot;Escalation Paths,&quot; defining exactly when and how a technical or billing issue should be moved up the chain to deliver the best customer experience for the clients</li><li>
Orchestrate cross-departmental &quot;War Rooms&quot; for complex deployments or accounts requiring multi-disciplinary support (e.g., bridging the gap between Tech Support and Product for a specific bug).</li><li>
Facilitate Business Reviews (QBRs) for high-value stakeholders, translating technical usage data into strategic business value for the client&rsquo;s C-suite.</li><li>
Collaborate with the Finance &amp; Billing departments to streamline the &quot;Quote-to-Cash&quot; process for renewals, ensuring a frictionless experience for the client.</li></ul><p></p><p><b>
What Are We Looking For❓</b></p><ul><li>
BS Degree in Information Technology, Management Information System, Business or relevant field</li><li>
Minimum of 3 years as a team lead/manager in Customer Success or Account Management functions for a technology company, preferably a SaaS company.</li><li>
Experience managing a diverse team of account managers/customer success consultants scattered over different cities.</li><li>
Experience with account portfolio planning, management, and prioritization</li><li>
High attention to details and willingness to get &ldquo;in the weeds&rdquo; to fix a problem</li><li>
Knowledge of customer success best practices</li><li>
Experience driving client adoption of technology or software product</li><li>
Exceptional communication and relationship management skills</li><li>
Fluent in English and Arabic is a must.</li><li>
Passion for food and restaurants</li><li>
Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li><li>
Must be flexible to work in a fast-paced and evolving environment</li></ul><p></p><p><b>
What We Offer You❗</b></p><p>
We believe you will love working at Foodics!</p><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul><p></p><b><br>
Requirements</b></div>

Parent ApS

<div><p><b>Location:</b> Remote (Canadian Time Zone)<br>
<b>Reports to:</b> Customer Success Manager</p><p></p><p><b>
Role Overview</b></p><p>
We are seeking a<b> Customer Success Manager</b> who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in English and will play a key role in <b>onboarding, training, and supporting</b> our clients throughout their journey with Parent&trade;. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.</p><p><b><br>
Key Responsibilities</b></p><ul><li>
Serve as the <b>primary point of contact</b> for assigned client accounts, managing relationships in both English and French.</li><li><b>
Lead onboarding and training sessions</b> for new clients, ensuring they are fully equipped to use the Parent&trade; system effectively.</li><li>
Drive <b>customer success and satisfaction</b> by proactively engaging with clients to ensure their goals are met.</li><li>
Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li><b>
Provide chat support</b> to assist clients with quick inquiries and ensure timely resolutions.</li><li>
Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly.</li><li>
Maintain accurate and up-to-date account information in the CRM.</li><li>
Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>
Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul><br>
<ul><li>
Bachelor&rsquo;s degree or equivalent experience in <b>Account Management, Customer Success, or a related field.</b></li><li>
2&ndash;4 years of experience in <b>account management or client relationship roles</b>, preferably in SaaS or technology-based companies.</li><li>
Proven experience with ticketing systems and live chat support.</li><li><b>
Fluent in English</b> (spoken and written).</li><li>
Strong communication, organization, and problem-solving skills.</li><li>
Proactive, customer-focused mindset with the ability to manage multiple priorities.</li></ul></div>

ITCAN

<div><div><div><div>Role Overview</div><div>
A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.</div><div>
Key Responsibilities</div><div>
Own performance &amp; influencer marketing accounts (ROAS-driven)</div><div>
Lead optimization, retention, growth planning, and upselling</div><div>
Build strong, strategic client relationships</div><div>
Collaborate closely with Product to translate client requirements into actionable inputs</div><div>
Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)</div><div>
Identify workflow gaps and proactively improve processes</div><div>
What We&rsquo;re Looking For</div><div>
5&ndash;7 years total experience, with 3+ years in Account Management or Customer Success</div><div>
Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)</div><div>
Exposure to SaaS/product environments and cross-functional collaboration</div><div>
Strong analytical skills and data literacy</div><div>
High ownership, accountability, and ability to operate with minimal supervision</div><div>
Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.</div></div></div></div>
<br><div><div><b>Department</b></div>
<div>Performance Account Management
</div><div><b>Locations</b></div>
<div>Cairo
</div><div><b>Remote status</b></div>
<div>Hybrid</div></div>

<div>
 <strong>
  Who Are We❓
  <br/>
  <br/>
 </strong>
 We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 <br/>
 <br/>
 <strong>
  The Job in a Nutshell💡
  <br/>
  <br/>
 </strong>
 We are looking to hire a tech-savvy customer-passionate Customer Success Manager in Egypt to support the team in providing our clients with the smoothest experience!
 <br/>
 <br/>
 This person will be handling accounts, supporting the on-boarding process working hand-in-hand with the Onboarding team. As well as working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.
 <br/>
 <br/>
 <strong>
  What Will You Do❓
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally manage your team of Customer Success consultants who build customer relationships with a portfolio of assigned accounts, fostering a culture of excellence and customer-centricity
  </li>
  <li>
   Make sure your team meets and exceeds customer retention goals and ensure consistently high retention rates and increase the total NRR and ARR
  </li>
  <li>
   Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
  </li>
  <li>
   Analyze customer feedback and data to drive continuous improvement in our products and services
  </li>
  <li>
   Provide regular reports and insights to senior management on key customer metrics and trends
  </li>
  <li>
   Gain a thorough understanding of assigned client's needs, business objectives, and processes to ensure that they successfully adopt and deploy Foodics
  </li>
  <li>
   Ensure that customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services, integrations, and features
  </li>
  <li>
   Identify risks to client success and aggressively/proactively engage the client whenever there's an identified retention issue
  </li>
  <li>
   Develop and execute retention plans for customers who may be at risk
  </li>
  <li>
   Drive resolution of escalated account issues in coordination with Billing, Support, and other departments
  </li>
  <li>
   Gain and maintain an expert knowledge of Foodics products and services
  </li>
  <li>
   Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers
  </li>
  <li>
   Manage contract related inquiries, questions, and issues from clients and other departments
  </li>
  <li>
   Liaise with other team leaders to make sure that Foodics clients are getting the best service possible
  </li>
  <li>
   Stay up-to-date with industry trends and best practices in customer success and restaurant management technology
  </li>
  <li>
   Act as the primary point of contact for "Code Red" account escalations, providing a calm, authoritative presence for disgruntled clients while negotiating win-win resolutions
  </li>
  <li>
   Empower the team with clear "Escalation Paths," defining exactly when and how a technical or billing issue should be moved up the chain to deliver the best customer experience for the clients
  </li>
  <li>
   Orchestrate cross-departmental "War Rooms" for complex deployments or accounts requiring multi-disciplinary support (e.g., bridging the gap between Tech Support and Product for a specific bug)
  </li>
  <li>
   Facilitate Business Reviews (QBRs) for high-value stakeholders, translating technical usage data into strategic business value for the client's C-suite
  </li>
  <li>
   Collaborate with the Finance &amp; Billing departments to streamline the "Quote-to-Cash" process for renewals, ensuring a frictionless experience for the client
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Are We Looking For❓
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BS Degree in Information Technology, Management Information System, Business or relevant field
  </li>
  <li>
   Minimum of 3 years as a team lead/manager in Customer Success or Account Management functions for a technology company, preferably a SaaS company
  </li>
  <li>
   Experience managing a diverse team of account managers/customer success consultants scattered over different cities
  </li>
  <li>
   Experience with account portfolio planning, management, and prioritization
  </li>
  <li>
   High attention to details and willingness to get "in the weeds" to fix a problem
  </li>
  <li>
   Knowledge of customer success best practices
  </li>
  <li>
   Experience driving client adoption of technology or software product
  </li>
  <li>
   Exceptional communication and relationship management skills
  </li>
  <li>
   Fluent in English and Arabic is a must
  </li>
  <li>
   Passion for food and restaurants
  </li>
  <li>
   Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
  </li>
  <li>
   Must be flexible to work in a fast-paced and evolving environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer You❗
  <br/>
  <br/>
 </strong>
 We believe you will love working at Foodics!
 <br/>
 <br/>
 <ul>
  <li>
   We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups
  </li>
  <li>
   We offer highly competitive compensation packages, including bonuses and the potential for shares
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
  </li>
 </ul>
</div>


DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators. The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey. The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and automatic touch points throughout the lifecycle to ensure an exceptional customer experience.</p><p></p><p><br>
This position is an individual contributor role reporting to the Team Lead Scaled Customer Management.</p><p></p><p><br>
This position will cover APJ market and will require some out of hours coverage from 6am local time</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention</p></li><li><p>
Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources</p></li><li><p>
Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns</p></li><li><p>
Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform</p></li><li><p>
Influence Docusign&rsquo;s strategy and product priorities to drive adoption and retention</p></li><li><p>
Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more</p></li><li><p>
Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li><p>
2+ years of related experience</p></li><li><p>
Experience breaking down technical enablement into easy to follow steps</p></li><li><p>
Experience creating and delivering on a product roadmap</p></li><li><p>
Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions</p></li><li><p>
Experience managing a large book of business and using data to develop a strategy</p></li><li><p>
Experience driving value through the full customer lifecycle</p></li></ul><div><p><b>
Preferred</b></p></div><ul><li><p>
Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders</p></li><li><p>
Highly collaborative, creative, goal-oriented and team-centric</p></li><li><p>
Strong data analysis and creative problem-solving ability, with a natural curiosity around the client&rsquo;s business needs</p></li><li><p>
High level of resilience and a positive attitude when faced with a challenge</p></li><li><p>
Passionate about technology with a solution-centric mindset</p></li><li><p>
Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives</p></li><li><p>
Examples of results converting strategy to execution</p></li><li><p>
History of collaborating with cross-functional teams in defining adoption strategies and playbooks</p></li><li><p>
Experience in scalable technology adoption strategies</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Dynamic Customer Success Manager

Instabug

<div><p><b>Job Purpose
</b></p><p>Responsible for developing customer relationships that promote retention and loyalty. Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.<br>
</p><p></p><br>
<p><b>Job Responsibilities
</b></p><ul><li>Coach and motivate Customer Success team members to their optimum performance levels.
</li><li>Research and identify the app development industry trends and insights.
</li><li>Work on optimizing the user acquisition funnel.
</li><li>Develop new projects and partnerships to cultivate user awareness and growth.
</li><li>Collaborate with other cross-functional teams on co-joint activities.
</li><li>Delivering and communicating ROI for our clients, throughout the customer lifecycle.
</li><li>Being the trusted partner for the customer on use-case and product functionality
</li><li>Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
</li><li>Represent the voice of the customer to provide input into every core product, marketing and sales process
</li><li>Handel cross-selling and up-selling functions for our current clients
<br>
Replace &quot;Handel cross-selling and up-selling functions for our current clients&quot; with &quot;Own a <b>book of business (ARR) </b>with clear responsibility for <b>renewals, churn prevention, and expansion </b>.&quot;
</li><li>Lead <b>onboarding and enablement </b>: kickoff, discovery, implementation status checks, enablement plan, and ongoing training, using our Luciq setup &amp; enablement playbooks.
</li><li>Comfort with <b>mobile observability concepts </b>(FFS, crashes, performance, network, alerts) and being able to guide customers on <b>proactive vs. reactive workflows </b>in the product.<br>
</li></ul><p></p><br>
<p><b>Job Requirements
</b></p><ul><li>Bachelor degree in Information System or Computer Engineering
</li></ul><ul><li>4+ years of relevant experience.
</li><li>Strong communication, leadership, and interpersonal skills.
</li><li>An analytical mindset to decide actions based on productivity metrics.
</li><li>Strong technology background with knowledge of the mobile apps&rsquo; ecosystem.
</li><li>A proven track record of Technical Account Management or other relevant experience.
</li><li>Experience in managing multiple stakeholders and projects.
</li><li>A listener who is customer-oriented and attentive to their needs.
</li><li>Fluent in spoken and written English.
</li><li>Strong communication skills.
</li><li>Communicate effectively in both business and technical contexts.
</li><li>Juggle multiple priorities with competing deadlines.
</li><li>Process-oriented with problem-solving skills.</li></ul></div>

Senior Customer Success Manager

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