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Brix

Customer Success Manager &ndash; Enzo DialerLocation: [Specify Location/Remote Option]Do you thrive on ensuring clients get maximum value from their SaaS investment?Enzo Dialer is looking for a dedicated Customer Success Manager to be the strategic partner for our clients post-sale. You won't just manage relationships; you will own post-sale performance&mdash;safeguarding our retention and driving product adoption to maximize MRR stability.What You'll Own:<ul><li>Activation &amp; Onboarding: Manage the client journey from contract signing through implementation and training, ensuring a fast time-to-value.</li><li>Health &amp; Risk Management: Build structured success plans, monitor account health signals, and lead proactive outreach to prevent churn and recover at-risk accounts.</li><li>Strategic Partnerships: Lead Quarterly Business Reviews (QBRs) and optimization sessions, translating product usage data into tangible client ROI.</li><li>Scale &amp; Standardization: Build and implement documentation, playbooks, and standardized processes to help the Customer Success function scale efficiently.</li><li>Growth Opportunities: Identify and convert upsell and expansion opportunities that align directly with documented client needs and usage patterns.</li></ul>Key Requirements:<ul><li>Proven experience managing SaaS accounts with a focus on activation, adoption, and retention metrics.</li><li>Exceptional skills in communication, expectation-setting, and managing high-stakes client escalations.</li><li>High ownership mindset with the ability to diagnose operational gaps and drive both client and internal accountability.</li></ul>We Measure Success By:<ul><li>Churn Reduction</li><li>Expansion Revenue</li><li>Product Usage Adherence</li><li>SLA Compliance</li></ul>If you are a proactive problem-solver with a strong operational focus, we encourage you to apply!Option 2: The Punchy LinkedIn Ad (Focus on Impact)Subject: Hiring a Customer Success Manager to own Retention &amp; Value at Enzo Dialer!Body:Are you the CSM who can turn potential churn into guaranteed renewal?Enzo Dialer is searching for a high-impact Customer Success Manager to be the ultimate guardian of our client base. This role is crucial: you'll directly impact MRR stability by mastering activation, maximizing adoption, and driving expansion.You are a fit if you can:<ul><li>Manage robust onboarding and implementation to guarantee fast time-to-value.</li><li>Run metric-driven QBRs and structured success plans.</li><li>Proactively use account health signals to prevent churn and manage escalations.</li><li>Identify clear upsell and expansion opportunities based on client needs.</li><li>Build the playbooks and documentation needed to scale the CS function.</li></ul>This requires experience managing SaaS accounts, strong problem-solving skills, and comfort running KPI-driven conversations.Ready to own the post-sale lifecycle and secure our growth? Apply today!Job Type: Full-timePay: E&pound;40,000.00 - E&pound;50,000.00 per year

Customer Success Manager

Flairstech

<div><div><div><div>Requirements and responsibilities<div>
Job Description: 
<ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul> 
Requirements: 
<ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSM, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

Travelport

<div>
 
 Looking for candidates for the permanent position of
 
 Customer Success Manager
 
 based in Cairo, Egypt.
 
 
 
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 
 
 
 Responsibilities include:
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 </li>
 </ul>
 
 
 
 
 
 Who we are looking for in this role:
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 
 Airline and/or GDS experience preferable
 
 </li>
 <li>
 
 3+ years proven track record of successful customer relationship management and customer service
 
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 </li>
 </ul>
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
 
 
</div>

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Foodics

<div>Who Are We&#10067; 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners. 
The Job in a Nutshell
We are looking to hire a Customer Success Specialist in Egypt to help provide our clients with the smoothest experience! 
This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the Onboarding team. As well as have working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.<h3 class="jobSectionHeader">
What Will You Do&#10067;</h3><ul>
<li>Responsible for the smooth onboarding of the client, on boarding &lsquo;is making sure customer went live successfully with Foodics&rsquo;</li>
<li>Responsible for the product know-how and training needs of the client upon the assignment from the professional services.</li>
<li>Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA&rsquo;s</li>
<li>Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.</li>
<li>Responsible for making sure agreed &lsquo;quarterly&rsquo; activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage &amp; dependency, all to secure the renewals and increase the customer life time value with Foodics.</li>
<li>Escalate to direct manager &amp; related units any issues that might be alarming or require upper management interference.</li>
<li>Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope.</li>
<li>Make sure that customer details &amp; contacts data is always up to date on our CRM</li>
<li>Report potential churn cases in details to management in order to align IT, Finance &amp; sales as well and seek remedies to avoid and eliminate churn.</li>
<li>Taking thru any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client &amp; product projects)</li>
<li>Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.</li>
<li>Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.</li>
<li>Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote all of Foodics apps/services/3rd party integrations.</li>
</ul>What Are We Looking For&#10067;<ul>
<li>Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science</li>
<li>Knowledge in Cloud POS / ERP systems preferable</li>
<li>Should have excellent communication skills (English is a Must)</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
<li>Multi-tasking capabilities</li>
<li>Ability &amp; desire to work in a fast paced, fun &amp; demanding environment</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
</ul>Who Will Excel&#10067;<ul>
<li>Knowledge in Cloud POS / ERP systems preferable.</li>
<li>Prior experience in dealing with customers (preferably in the F&amp;B industry)</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Customer Success Specialist

Shift EV

<div>
 
 About Shift Ev
 
 
 
 Shift EV is on a mission to electrify transportation and accelerate the global shift to sustainable mobility. Founded in 2021, we developed the first automotive grade industrial retrofitting process to reduce the cost and speed of electrification by an order of magnitude. Our business today spans MENA and Europe, financed by category leading investors. We empower our people with the responsibility to drive change at scale. At Shift EV, your ideas don&rsquo;t just matter &mdash; they shape a more sustainable world. Join us and be part of something bigger: the future of electric mobility.
 
 
 
 You&rsquo;ll Work On
 
 
 
 As the Head of Customer Success, you are the primary leader responsible for the satisfaction and success of our clients at the operational, technical and strategic levels. This role oversees the full stack of the customer journey: from onboarding and fulfillment to account management and aftersales. By building strong client relationships, driving operational excellence and collaborating cross-functionally, you will guide customers on the journey to electrify their fleets. You will play a pivotal role in shaping the customer success strategy, and driving initiatives to maximize customer value.
 
 
 
 You'll Have Ownership Over
 
 
 
 Build Strong Client Relationships:
 
 
 <ul>
 <li>
 Serve as the primary point of contact, building and nurturing robust relationships with all clients across their organization.
 </li>
 <li>
 Own the customer voice inside Shift EV, ensuring customer success and full fleet electrification.
 </li>
 <li>
 Work closely with sales, marketing , finance, product and manufacturing to drive long-term customer plans and unlock new business opportunities.
 </li>
 <li>
 Demonstrate brand compatibility in all client interactions.
 
 
 </li>
 </ul>
 Operational Excellence and Transformation
 
 
 <ul>
 <li>
 Act as the customer advocate to ensure a smooth onboarding, delivery and value realization journey.
 </li>
 <li>
 Define, develop and streamline our customer journey processes to shorten and optimize the customer transition.
 </li>
 <li>
 Work closely with customer operations to provide analytics, guidance and productivity initiatives that unlock the full value of fleet electrification.
 
 
 </li>
 </ul>
 Lead &amp; Mentor Team
 
 
 <ul>
 <li>
 Hire, retain and grow our exceptional team across account management, analytics, aftersales and fulfillment.
 </li>
 <li>
 Act as ultimate decision maker on complex customer situations, mentoring team leads in the process.
 </li>
 <li>
 Effectively manage and resolve conflicts as a great manager, ensuring seamless communication between clients and internal teams
 
 
 </li>
 </ul>
 
 YOU ARE
 
 
 
 <ul>
 <li>
 Proven experience of at least 10 years in a leadership role within an Accounts Management or Customer Success team.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional customer experiences.
 </li>
 <li>
 Able to thrive in challenging and high-pressure situations, while maintaining strong problem-solving and conflict resolution abilities.
 </li>
 <li>
 Exceptional commercial skills focused on long-term value creation.
 </li>
 <li>
 Strong operations knowledge with a passion for driving fleet optimization initiatives.
 </li>
 <li>
 Strong expertise in data-driven decision-making, with a track record of leveraging data to drive customer success initiatives.
 </li>
 <li>
 Proficiency in CRM platforms and experience in building and executing customer engagement metrics.
 </li>
 <li>
 Excellent English &amp; Arabic proficiency.
 
 
 </li>
 </ul>
 
 What To Expect From Us
 
 
 
 <ul>
 <li>
 An impact-driven mission, and a world-class team to work with.
 </li>
 <li>
 A startup where your contributions really count, and an abundance of growth opportunities exist.
 </li>
 <li>
 Stock options, we want you to be invested in the success of the company.
 </li>
 <li>
 Shift EV strives to create a meritocratic environment that promotes diversity and offers equal opportunity.
 </li>
 </ul>
</div>

Head of Customer Success

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Senior Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
 </li>
 <li>
 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
 </li>
 <li>
 Lead account planning and business reviews with customers and Microsoft stakeholders.
 </li>
 <li>
 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
 </li>
 <li>
 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
 </li>
 <li>
 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
 </li>
 <li>
 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
 </li>
 <li>
 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
 <li>
 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
 </li>
 <li>
 Proven success managing large enterprise customers with multi-million-dollar portfolios.
 </li>
 <li>
 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
 </li>
 <li>
 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
 </li>
 <li>
 Experience in collaborating within a matrix organization and managing complex sales cycles.
 </li>
 <li>
 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strategic account management and customer success mindset
 </li>
 <li>
 Deep understanding of Microsoft ecosystem and licensing models
 </li>
 <li>
 Business and financial acumen
 </li>
 <li>
 Consultative and solution-selling skills
 </li>
 <li>
 Collaborative team player with global mindset
 </li>
 <li>
 High energy, integrity, and result orientation
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

Explore 2095+ Customer success manager in Egypt this November. Find roles across top companies and apply now to boost your career.

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